Description
Service Experts Heating & Air Conditioning has been providing top-quality HVAC and plumbing maintenance, installation, and repair throughout the Triangle community since 1971. We also specialize in duct cleaning and indoor air quality, helping the Triangle residents take their homes and businesses to the next level. Our goal is to be the best and biggest as we serve the Triangle market.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, Air Conditioning Repair Air Conditioning, Air Conditioning Replacement, All Makes And Models, Attic Insulation, Central Heating, Clogged Drain, Commercial Hvac Duct Cleaning, Control Systems, Drain Cleaning, Drains Working, Energy Solutions, French Drains, Furnace Replacement, Gas Leak, Gas Line Repair & Replacement, Gas Line Work, Geothermal Heat Pumps, H E A T I N G And C O O L I N G, Hvac And Plumbing, New Air Conditioner, Plumbing Issues, Plumbing Leak Detection, Plumbing Needs, Preventive Maintenance, Sales And Service, Sewer Line Services, Sewer Main, Solar Water Heating, Sump Pump Maintenance, Sump Pump Repair & Replacement, Tankless Water Heaters, Toilet Repair, Washing Machines, Water Conditioning, Water Damage, Water Filters, Water Leak Detection & Repair, Water Line Repair, Water Softener Repair, Water Softener Systems,
Reviews
Olusegun Abisogun
3 months ago
Daniel brown has been amazing 5 star service.
Zack performed services on my property in a timely manner. Before he left he expressed all that he performed on the unit to my satisfactory. Thanks Zack
Jeannie Hodges
4 months ago
Great experience with today’s service/maintenance call. Ricky Williams and Jim Leineke are both knowledgeable and professional!
Connor and Josh did a great job and very friendly people. Would definitely recommend
Douglas Korthals
10 months ago
Johnny and Alex were very professional, respectable and a joy to work. Both are huge assets to the company and the company is lucky to have them.
Vijay Sudersanam
a year ago
Tim and his co-worker came two days back and did a great job for my AC tune-up. They were detailed and thorough in there work and I am fully satisfied. I recommend Service Experts to anyone needing any of their services.
Janet Caudill
3 years ago
I awakened on the morning of 1/21/20 with my gas heat not working! The house was very cold! Although busy, Service Experts got here within 2 hours! My furnace needed a part replaced. They very quickly went out and got the part I needed. They worked VERY hard until my furnace was working again! They were on a mission! By bed time, that same day, my house was warm, and I was very comfortable! Thank you Service Experts!
Mustafa and Chandler inspected 3 HVAC units. They did an excellent job.
Tucker Cummings
4 years ago
Daniel Brown was my technician and he was fantastic. Our AC went out on a hot summer night and he came out to fix it and stayed at our home until the job was done, despite it going to 1:00am. He was very thorough, explained what was going on and extremely nice. Would recommend Service Experts, and especially Daniel Brown, to anyone that would need HVAC service.
Courtney Neighoff
3 months ago
Daniel McElveen got our unit back up and running and installed a new thermostat. He was very knowledgeable, professional, respectful, and kind. I highly recommend him and Service Experts. Thank you, Daniel M.!
Joseph Moricone
4 months ago
Bryson and Chandler came out and checked unit for us did excellent job Found everything was working well and where quick and efficient.They where also great guys as well enjoyed talking with them.
I recently had Faustino and Clifford install my new Bosch 3 ton a/c unit and air handler. They were fantastic techs and kept me informed from the time they arrived to cleaning up everything once they were done. They are an asset to Service Experts and the main reason I have been a customer for over 10 years..
Chris Rallis
9 months ago
We have been using Service Experts for our home HVAC needs for years. Today Patrick and Todd came out to service our furnaces and did a great job.
Jermaine Harris
a year ago
Received prompt and professional service repair from Daniel. He explained to me what the issue was and addressed the problem along with instructions on what to do next if the problem returns. We don't get much of that these days, but Daniel got the job done well. 👏
Daniel M. helped get our AC back up and cooling in just a few short minutes. Put in the request around 8am and he was there by noon! Would highly recommend!
Eugene Blount
3 months ago
Brooke is great she checked everything out. I loved meeting her.
Also had Pat out he was fantastic he brought the right solution for my home.
David Umscheid
5 months ago
I have been a long-standing Service Experts customer. They have replaced my heating and air conditioning units, have provided regular preventative maintenance, and have always been easy to work with. Their technicians are knowledgeable, courteous, and thorough. I highly recommend them for your heating and air conditioning needs.3/22 - Anna and Daniel M did a great job today! We really appreciate them.
Bob Grundusky very pleased with Pat.
Dan McElveen was excellent. He was prompt, quick, and very personable. I highly recommend his services.
Pat and Will did a thorough job cleaning our unit. They also were detailed and explained with pricing all maintenance recommendations.
John Broderick
5 months ago
Ray, our serviceman was very professional,Courteous, & assisted us with neededServices for our unit.We highly recommend him for a job well done.
Connor was wonderful very helpful and informative! Polite too!!!
Lissette and Joseph Gonzalez
8 months ago
Mr. Williams was so professional, courteous and honest. I would highly recommend him for any heating and air conditioning repairs!
JM & C Livaudais
a week ago
Mustapha H and Jim were on time, courteous and extremely helpful. 5 stars!
I already rented my heat pump from them. So when my other one froze up, I called them. They actually recommended replacing my hot water heater too. They gave me a great deal. I am so glad they came to do the water heater first. When the repair man came today, he removed the old one and the heating element was floating around inside. He said it would not have been long before it died. Next week, I will have another new heat pump through them. Service Experts is the best! 24/7 service! Their people are friendly, knowledgeable! So thankful for Service Experts and their Advantage Programs!
Matthew came out and found problem. He fixed thermostat and I am very happy and appreciate the work that was completed. I will definitely use this company again
Brooke was knowledgeable and very thorough in the investigation of our problem! Highly recommend..
I had Service Experts come out to tune-up my units and Andrew did an awesome job. He was very professional and through from beginning to end. He made some good recommendations that will allow me to extend the life of my units and also had an abundant of knowledge about his craft.I have used other HVAC companies and technicians in the past, however this is my second year with Service Experts and I am totally pleased and highly recommend them for your future service needs.
Corey Gamble
8 months ago
Connor was my tech and of all the techs to ever come here he is by far the best and most amazing tech I have met so far. Great job Connor awesome job I was very impressed.
Today Tim came to the house for a regular system maintenance. He was excellent and very professional. He teach me about the difference between filters something super easy but nobody had taken the time to explain it to me, ajusted my thermostat and went above and beyond trying to answer a question that I had for years. I love this company. When they installed my system they were not the cheapest but not the most expensive either. They sold me a quality unit with 5 years maintenance free and so far its been 4 year with no issues. Highly recommend!
Annie Ricklefs
a month ago
Connor was great! Super pro, great tech, great company!
Dee Tyburski
5 months ago
Mustapha khallafi smart, polite, caring, would highly recommend him.
Andrew Spray
5 months ago
Martin and Brad came by today for routine maintenance. They were both very professional and quick with their work.
Ellen Slaughter
a year ago
Needed a toilet replaced. Matt Allen was our Tech, he arrived on time and did a great job. This is the second time Matt has done service for us, he’s always been very helpful, patient and professional.
Rocshawn Jacobs ( Residencial Technician ) 5 stars . We / my wife's and I give Mr. Rocshawn the 5 stars because of his professionalism, knowledge of a/c system. We were very impressed. Service Experts is very lucky having a individual with his experience representing this company. Thank you Mr. Rocshawn Jacobs and Service Experts for sending this knowledgeable technician to Service our a/c unit.
Virginia Hill
4 months ago
Thank you for your service on Easter weekend, Ricky Williams, which was quick and effective.
Shelley Ladson
a year ago
Our experience exceeded our expectations and Billy is excellent and explained in detail about our current HVAC and about the Advantage program, he answered all our questions and concerns. It was truly a wonderful experience with no pressure, honesty and integrity is definitely a good thing. We trust him, we are having the HVAC and water heater replaced. Very satisfied with the professionalism and customer service. Billy and Mustapha are awesome.
James “Jay” Papanestor
8 months ago
Just had a wonderful experience with Connor from service experts! Very polite right on time gave a call when he was arriving. I was even able to read his handwriting when he filled out the invoice! That is a rare thing to see in today's service industry! So glad I signed up for annual maintenance service contract. Had them put into units 4 years ago and the quality of their service has not changed one bit.Thank you again Connor for doing a great job of being polite.
Debbie Miller
2 weeks ago
Ricky showed up on time, was very patient explaining things and did a very thorough job
herman Hazen
9 months ago
Bryce did a very good job of servicing our units and would happily have him back next time.
Scott Craddock
6 months ago
Been using them for replacement and service for the last few years with great success and would recommend them to anyone in the area.
Youngkwon Cho
6 months ago
Patrick was the one who recommended ServiceExperts' service 3 years ago. Definitely the most experienced technician. I would like to have him again for the next service.
It is nice to deal with a company that values your business! Martin came out on short notice to get us going again. Very thorough and professional. Took the time to double check and make sure all was as it should be. These guys know their business. Thanks for the great service!
David Gunter
2 months ago
I had Service Experts come out to do an estimation for a whole house water filtration system. The plumber that they sent did not understand what the system was and thought it was a water softener system. He then proceeded to do a water quality test, speak with his supervisor, and tell me that based on the test that they could not install the system. No explanation given and water quality results were normal. Basically poor, unprofessional service with an estimator who had no idea what he was doing. Avoid this company.
Christopher Nichols
5 months ago
Ricky and Josh did a great job servicing my system. They were knowledgeable and timely!
Tim did an excellent job of making sure I was aware of each step and that I understood why he was doing the steps. Very friendly and respectful. Thank you Tim!!!Ricky Williams did an excellent job finding out the issue with our system. We really appreciate all that he did for us. He was very kind and knowledgeable.
Brycen just finished our annual maintenance. He was very thorough and very quiet. Found a few things that need a follow up visit. Thanks Service Experts for having such clean and professional staff
Sandra Bishop
11 months ago
Pat and Chandler were great about explaining the items that were being examined. Very patient about waiting for me to get home since they need to get in after all.
Dave Dombrowski
8 months ago
Zac and Johnny were on time, professional, and courteous. They clearly explained everything they found and did. I would be pleased for them to provide service next time.
Margaret Holmes
5 months ago
Daniel did a nice good and was very professional and friendly.
Replaced both 2 ton HVAC systems. Faustino Banuelos foremaned one system and Orlando Licona foremaned the other system. Anna was the salesperson. The installations were excellent!! The crews were friendly and took care to clean up afterwards, making things look better than before. The two systems are working well!! Thank you to all!!
Good afternoonThis is my 2nd unit. Always been pleased with the service, support, and quick response from the Service Expert team. Definitely experts in their field. Great customer service support, quick response time and definitely helpful. Happy with my new unit and will definitely recommend Service Experts to my friends and family.Great jobKalep, Orlando, and GeorgeThanks againDwayne
Jinxiang Zhu
9 months ago
Ricky Williams was amazing. His knowledge and experience was very impressive and he fixed our AC and heating unit super quickly. We will be requesting him specifically in the future!
Everette and Casselle McKoy
a week ago
Marvin Smith came out and did his thing!!!!! He diagnosed the problem and got my unit back up running. I definitely recommend him and I’d give him 10 stars if I could! Professional! Courteous! Knowledgeable! And worked quickly, efficiently, and effectively!!!
Marchelle Sutton
6 years ago
I knew this was going to be a great experience when my consultant Doug Pagliolo showed up about twenty minutes before our scheduled appointment. He was so kind and explained everything upfront. He was so honest about the pricing and how long it was going to take. I had my new upstairs system installed on the HOTTEST day of the year, July 12, and I can't believe how hard the technicians worked, in the heat of the attic. They were so kind and just good ole hard workers. I can truly say Service Experts will have my business for life. Thanks Doug and SE.
Chris Lindsay was punctual and cordial. Was able to diagnose the issue with my system in minutes. Explained every step of the repair even put things in laymen terms and gave analogies to help me understand the issue. Top tier Technician a great face for Service Experts. Thanks Chris for everything my wife is gonna praise you for the cool air.
Vikas Bhadola
8 months ago
Zack has been great , he was able to spot and replace the part quickly … I recommend service experts services to my friends
Sandra Clarke
a month ago
My first interaction was with Terry who was very friendly and professional. Mustapha came to service our air conditioning/thermostat on a 90+ day! The service he provided was outstanding! He found the issue (in the crawl space) and had to install two different thermostats due to one not being compatible with our unit! He was professional and explained everything to us! I highly recommend this company! Thank you both for going far beyond what I was expecting!
Alexander Bates
a year ago
With all the issues that I had been having Ben came over and without any hesitation, fixed all my issues.He was amazing.. and I would recommend him to work on anyone's AC.SE should be happy to have someone like him working for them.
I am part of the membership service offered by this company for HVAC maintenance and that has been a great investment for my home. They are prompt in their service, very professional, and go above and beyond to help. Will Reyes has helped me multiple times and I always feel like he’s giving me the best service and care. Their plumbing staff is also incredible and thorough. Would recommend them for your HVAC/plumbing needs.They’re easiest to contact through the website. I’ve called a few times before and never reached anyone/get the dial tone, but when I made the appointment online it booked easily.
Hayes was very professional, courteous, and helpful in answering our questions. Being new owners of the house, he explained our system. He also explained the service checks he performed. We were very pleased with the service call.
Na & Terry were AWESOME!! They both extremely professional & knowledgeable and got my AC unit back up & running in no time.
Solomon Rutzky
a year ago
I've been a customer of Service Experts for my heating and cooling for at least 7 years now. Their technicians (most recently Daniel B.) have always been respectful and friendly. They explain what they're doing, what they've found (if anything), and answer all questions. In fact, while doing routine maintenance sometime in the past year or two, they found (and patched up) some shoddy work done by the contractor I was using prior to signing up with Service Experts.
I had an AC issue and Ray B. fixed it promptly. He was very professional and explained everything in basic terms so I could understand. Friendly, competent and respectful. Thanks for your assistance with my AC needs. 5 star service.
Chris Gaboury
9 months ago
Johnny and Devonte showed up on time, worked quickly, were very friendly, and did a great job checking out our equipment and making sure everything was in shape.
Ricky Williams came out, and did a great job. Have used Service Experts for 24 years, they are dependable and do good work.
Marc Hirshenson
11 months ago
Daniel M. was really helpful. Professional. On time. Spent time explaining what he was seeing and how to help. Even gave us potential options if seems to be recurrent issue. Very satisfied customer.
Bill Fairfax
4 months ago
Daniel M was on time, thorough, and professional. He was quick to diagnose the issue. I would recommend him to anyone.
Our heater stopped working and I called this company and they were quick to visit my home. They inspected the furnace and also asked to see my water heater (we’ve had no issues with our water - pressure, temperature, nothing). They found a long list of things wrong with both. Their business model to is sell people a membership maintenance program that was going to equal our monthly car payment. No thanks. This contract would last for 10 years. Quick math told me I’d be overpaying for a new furnace. I asked if I could just pay upfront for a new furnace. And that quote ended up being twice what two other companies quoted me. I was also told that my furnace was original to the house( 20+ Years) which the serial number and info on the unit told me it was only 10 years old. I’m sure those customers who are a part of their maintenance program are satisfied and have the peace of mind but I was not thrilled being lied to. We went with another company.
Susan Curran Wright
3 months ago
Brycen and Ernest were very thorough and corrected an issue. Very polite pleasant. Has it good no
Zack did a great job and took the time to make sure job was done right!
Wiliam Turner
10 months ago
I had a major water leak and busted shut off valve, came on a Sunday. Arrived on time. Very professional very fair pricing. Just a great service. They will be my go to folks for service for sure!
He did the best job of cleaning our compressor outside that anybody has done period very professional and awesome 👌
jonathan best
2 years ago
I was impressed with how soon they had a tech at our house. Tech was very professional, however after a 15 minute stay, we were advised that he could not fix the issue unless he started cutting drywall to find the leak. At that time, we decided not to proceed. I was disappointed on what the 15 minute visit cost to not have the repair done.
I called this company Friday around noon scheduled an appointment for the same day which was a pleasant surprise. The technician Chris Lindsay was very knowledgeable and professional. He has an awesome personality and he took the time to explain to me the problem with my AC. I will utilize this company in the future.
Todd Atkinson came to our home to sell us one of your ac units. Very professional and knowledgeable of air and heating unit. Answered all our questions and made us comfortable throughout the process. I would recommend him and your company to all my friends.
edward morgan
2 months ago
Daniel M. was very knowledge and understood problem with unit. Explained in details what caused the problem and what it would take to fix the problem
Be VERY skeptical of any work/repairs they recommend. They WILL try to convince you that you need multi-thousand dollar repairs when what you really need is a tube of caulk or similar.
Stacey Mangum
2 weeks ago
They are the best and most knowledgable company! Todd and Ray were professional, etc. They gave us options and knew what they were doing. So grateful we were connected to them! So was Pat!
Gary Barbari
2 months ago
Daniel McElveen did an excellent job today tuning up both systems.
Zachary Silberman
a year ago
Daniel M did an excellent job. Friendly, educational, and extremely thorough. This was the first hvac repair experience we’ve had that wasn’t a headache, but rather a delight! Excited to have become a service expert member for whatever the future holds
My tech. Mustapha K. was great very detailed on what services were required for the service call today . Will another team -member also assisted today with the service call . They were able to help bring my AC unit back on line .
Dennis Badger
4 months ago
Had my hot water heater replaced today by Ryan, he was professional and informative. He did an excellent job
Marlene McAuley
2 weeks ago
Excellent response time when I have called. Technicians have been courteous, knowledgeable and explain what was done! Alexander was here today and was a great example of these !
Caroline Laski
a year ago
Daniel M & Will F were professional and helpful. They patiently explained any issues with our system and offered helpful suggestions. Great service!
Nikki Sauers
7 months ago
We've used them a couple of times for replacing old broken units, first the a/c then second the water heater. Both times they were very prompt and knowledgeable. Everyone I talked with or worked with was very kind. And so far everything seems to be going smoothly and we've had no issues with the work that was done. We will continue to use them whenever the need arises.
June 10 2019: I scheduled a routine maintenance appointment on the phone. My service consultant was Chris Lindsay. He seems very competent and put my mind at ease, patiently answering my questions and giving me helpful suggestions while checking out my system. Very happy with this experience.The other parts of the business (sales, logistics, dispatching, etc.) could use some modernization (for example, my warranty paperwork did not go through initially and the dispatchers don't proactively notify you of appointment delays) but everyone I've been in contact with has been nice and otherwise professional.
Kathy Kiraly
5 months ago
Daniel M. was great! Ricky and Jim were here to check my HVAC unit. They were fantastic and very helpful. I’ve always had great service from Service Experts. Thanks!
Patricia Saling
a year ago
John Cade was the excellent plumber who installed a new water heater for us. He gave us all the pros & cons of the various water heater types and we choose a tankless system. He installed the unit efficiently and walked us through its operation. We’re very satisfied with the work and hope we enjoy the water heater, too!
Rocshawn, the service technician, did a fantastic job. He diagnosed the problem with gas line, gave me an estimate on time and cost, and completed the work on time. He checked other equipment, like the gas water heater and the furnace, to make sure that they were working properly. I definitely recommend Service Experts.
Denis Carter
5 months ago
We just had our HVAC system replaced. The entire project was done better than expected. The team was excellent! They showed up exactly on time, worked quickly & with little disruption. Very respectful & courteous, especially Faustino B.
Rhonda Baughman
a year ago
Had a surprise repair vs replace on the HVAC System. We got all the options and questions answered in a timely fashion and the new unit in the same week! Thank you Alex the technician, Jacob Tererro, sales and the efficient install team ! It was a easy transition to a new unit
Service experts has been our maintenance company for our heating and air-conditioning units for many years. Their service is prompt, their staff is friendly, and their prices seem to be reasonable. We will continue using service experts. Daniel was thorough in his work today; very good at explaining his findings and recommendations.
Martin and Jim are great! Very happy with service and suggestions.
corrie carroll
a year ago
Daniel came today. He was very friendly and professional. Unfortunately, the issue could not resolved today because it will need some drywall work, but he was super helpful in getting us set up for our next steps. We will definitely continue to use this company.
-Corinne T.
Daniel did a super job and explained everything in detail. He even did a few jobs for us around our patio. A very pleasant personality.
Ricky did a great job explaining the issue and the costs associated with the repair. Work was completed same day.
Linda Proctor
3 months ago
Faustino Banuelos and Brandon came to install our new HVAC system and they did such a wonderful job. They were efficient and friendly. Our new system is up and running beautifully in just 3 1/2 hours. Fuastino showed us how everything works and they cleaned everything. You wouldn't have known they were here. Communicated well and were very informative. I highly recommend Service Experts.
Daniel M did a good job explaining all my questions
For three years they provided great service....on time, easy to get a hold of. Now, for the last month, I've called, ordered parts at least 10 times. Always get the same answer, someone will call you back right away sir - no one ever does. AC unit has been down for over a month now. Already ordered the part through them when the original tech came out - oh and I am part of the service ADVANTAGE PROGRAM - which I am now finding out is a scam.
Markovelle Marco
5 months ago
I was very impressed by the A/C repair service I received today from Technician Darlin and his apprentice Joseph of Coastal Service Experts. Darlin was highly professional, knowledgeable and truly concerned about customer satisfaction. They were very considerate and polite and very meticulous preforming their copper replacement ( line set ) task. I was very relieved to know I had two professionals working on my A/C unit problem and at the end of this extensive intricate service/repair I am very much a satisfied customer. Thank you again Darlin and Joseph.👍
Wow great service!! I am always really leery of installers and repair folks since I have been burnt in the past, but Chris L with Service Experts exceeded my expectations. Even though it was past 6pm because he was delayed on a tough repair ahead of mine, he arrived with a smile on his face and was very pleasant. He took his time and methodically went about trying to figure out what was going on with our cooling system and was able to isolate the issue. He did a reset and viola, precious cool air. He did such a great job, I will be getting their maintenance program and if possible, requesting he be the technician. So far I’m impressed. Way to go Service Experts you have won my business.
Jerry Jackson
5 months ago
Daniel McElveen did a fantastic job today and made some good recommendations. Job well done. Thanks Daniel
Will Stanley
7 months ago
Good service. Gave regular check up on two gas furnaces. Advised of other services we could get with ours being on the older side. Price is reasonable.
Ricky has been coming and doing maintenance on our furnace and A/C for years. Ricky always does a great job on our furnace and A/C and communicating information for that maintenance. He has always done an excellent job.
Daniel McElveen was great today. Arrived as scheduled, very professional, went through his recommendations with me and answered all my questions easily. Completed our service and repairs quickly and made the whole process seamless.
The man that did maintenance for us was very kind and professional! He explained everything he did well!
Shefa Sider
11 months ago
Joe B and Daniel M were fantastic! They were both very helpful! Came in and assessed the issue with our HVAC. Immediately got it working again and explained next steps. They were thorough on their advice, great first time experience. Very happy with their service!
They used to be good and friendly and on time. Now I don't know what happened.. I had set up 2 appointments for maintenance, first time they call and said they are short staffed, the day off. When u already made the plan.So I rescheduled.. and this time they claimed the left me a voicemail, but no missed call, no voicemail.. same excuse, we are short staffed..And the lady who answered the call, didn't even apologize for anything, plus once I complaint about it, she hung up on me. I called back again and they would not pick up my call. They charge me every month, but would not talk to me. How pathetic is that. I'm looking for a new service this summer.Update: David had reached out to take some corrective action. I appreciate that. Now we wait for the 3rd appointment.
Samuel Tsolis
4 months ago
As a first-timer with water heater issues, I really didn’t know what to expect. John C. came out same-day, gave a diagnosis, and worked out a next day replacement/install! The following day, Ryan N. came in at about 9:15 and had everything done by 12:30!I couldn’t be happier with the service that Ryan and John provided and I certainly look forward to working with Service Experts in the future.
Jordan and Anna were awesome. Great service. I highly recommend them.
Sig Hutchinson
a year ago
We have had a maintenance contract with Service Experts for about 30 years. They do quality work. Ben is our favorite technician and I always ask for him to do my appointments. He is very thorough and professional.
Routine AC maintenance appointment with Tim and Joe was great! Very responsive, full of helpful information and super knowledgeable. Very professional guys and provided good info on the health of our system and the costs to repair or replace. Highly recommend Service Experts. Ask for Tim and Joe by name
Thank you for assigning Zack to service my system. Not only did he call ahead of time, I very much appreciated that he was prompt first thing in the morning!Very personable and respective of my home during his visit.Explained the status of my system and offered suggestions for possible future enhancements due to known humidity within my crawl space.You may send him back any time!Thank you Zack!
I called Service Experts for a quote on attic insulation since they were on Duke Energy’s preferred vendor list. A salesman Brian came to my home and gave me a quote. We decided to go with them. He set us for a Friday morning date and had me prepay $1700. Come Friday morning he emailed me asking to move it to Saturday. I said this was unacceptable since I took off work already for the entire day. The crew arrived around 12 and it turns out Brian did not tell them what he had told me and they did not have the materials to complete the job. They called the owner, I called Brian, the owner called me and it was very clear this company had zero communication or professionalism. I cancelled on the spot and had to find a new company. Stay away and do not waste your time.
Kim Feuersanger
2 months ago
We have been using Service Experts for years for our HVAC needs. We used them recently to replace our gas hot water heater, and although the price was much higher than we expected to pay, the Tech, Ryan Nilsen, did a fantastic job. He was very professional, worked quickly and cleanly, and left no mess behind. He also told us about a great maintenance plan that is going to save us a lot of money to keep the hot water heater maintained and good working order.Thank you, Kim & Sig Feuersanger
Teacher Brittany
a month ago
Thank you so much to Mark and Demetry for a great day of service! They replaced our air conditioning system quickly and efficiently. They were very friendly and knowledgeable. Thank you so much!
Sridhar Tutika
a year ago
Tim diagnosed the issue with my A/C not running and fixed it. He tested the fix and able to walk me through the diagnosis and gave tips on maintenance. He is knowledgeable and friendly.
Beverly Allen
7 months ago
John cade was very professional and easy to talk to. He answered all my questions and made recommendations.
Michael Matthews
2 weeks ago
Ricky did a great job and quickly fixed the problem. Thanks
Courtney Mandeville
a year ago
Daniel came out to service our system. He was courteous and friendly. He took the time to explain the service and the recommendations he made to update/maintain our system. Would recommend Daniel and his team.
Sean Kennedy
8 months ago
Devonte provided great service today. He explained the needed maintenance well and was friendly and professional throughout.
Installation team arrived on time and did an excellent job in record time. Service was excellent from sales team to installation crew. Very professional. Well done.
Daniel McElveen called and arrived a bit early, was polite to the point of friendly, did the diagnostic and repair efficiently.He explained what had probably caused the failure and what he had done to get the system working.His performance was in my opinion Excellent.
Installed Surge Protector On Heat Pump Due To Lightning Strike On Tree In Front Yard Of Residence!
Install Ground Protector Interruptor For Condensation Pump
Kimberly Sparling Meunier
10 months ago
Chandler & Pat were wonderful — they took time to explain everything in simple terms, provided helpful advice and insights, and delivered great service!
Morica McLean
6 months ago
Do not get the advantage plan for your hot water heater. I had my hot water heater for years with absolutely no problems. I got a new HVAC and they convinced me to add on the hot water heater. What a huge mistake. I had them come out and check it because the water was not getting as hot. They told me that the thermostat needed to be adjusted. I have had the thing 8months, so this did not make sense. 2 hours after they leave the water heater starts to beep, so loud you can hear it all over the house. When I called service experts, the response was they could do nothing until the morning between 8 and 10am. Why am I paying this exorbitant amount of money for nothing, but sorry customer service. If I had not signed a contract, I would get rid of them in a heart beat. This is so unacceptable in today's market. In conclusion, I would not use any of their services in the future.
Daniel McElveen was our technician for yearly maintenance on AC. Testing was thorough. He explained issues and solutions very clearly
thomas swanson
6 months ago
Orlando, George and Fred were outstanding in their performance and work ethic. Courteous and respectful of the property. We replaced all ductwork in the crawl space. This was done in a timely manner. Jim Leineke, Residential Sales Consultant stopped by to monitor the progress and answered all questions regarding the replacement process. Clean up was great with no evidence they were here. I highly recommend Service Experts.
Emeric Harney
3 months ago
Earnest and Na were friendly during their service visit. They showed up on time for their appointment window.
Jennifer Swenk
9 months ago
Davonte did an excellent job. He was prompt, thorough and courteous. Highly recommend.
Patrick was polite, professional and efficient!
Rick Sullivan
8 months ago
Devonte was my technician and he was solid. Did the job, was friendly, PETTED MY DOGS 😄. We had two units serviced and no issues.
My technician Zach was punctual, efficient, and knowledgeable. Did great job getting my older system tuned and working well.
Service Experts not only helped coverup Lennox's well-known defective coil issue also took it as a money-grubbing opportunity. Their technician will advise you to do a $198 leak search even though they already knew the coil highly likely was leaking. My 4 years old Lennox HVAC unit no longer cooling last week, a Service Experts technician came, checked both indoor and outdoor unit. I was told refilling refrigerants (total $500) and wait next technician to come to do leak search is a better choice because leak search may take up to 5 hours. But the technician didn't bother to mention new coil replacement would empty all refrigerants, so $500 I paid will definitely go for nothing. And it took about 5 minutes to identify the leaking coil by the next technician just few days later. Now I have a 3000+ repair estimate for a defective coil including $800+ refilling refrigerants! Great job Lennox, Great job Service Experts!
Nichole DiBenedetto
a year ago
Service Experts got us on their schedule the very next morning when our upstairs AC stopped working. Daniel and William quickly diagnosed the issue and provided excellent service while repairing the system. They were courteous, patient, and answered all my questions with ease.
The technician, Rochshawn Jacobs, went above and beyond in completing the repair on our furnace. He was extremely thorough in identifying and fixing the issue and took the time to give us a detailed explanation of the issues. He was very professional and a pleasure to work with.
Na was great. My unit hadn’t been cleaned in years. Did a great job. Glad I signed up for the maintenance.
Just finished my second yearly maintenance. Great job making sure I’m ready for winter.
Na and Chandler was great and helpful in explaining the services over the HVAC system. Listen if you have an older house, it pays to get your HVAC check especially here in North Carolina! Now I know what is going on with the unit.
Josh and Terrence were outstanding. They explained everything I needed to know throughout there wooprocesd.
I highly recommend there services
Nathanial Gish
a week ago
We have had a contract with Service Experts for the last 2 years and they are very proactive in reaching out to schedule maintenance services. I called in today because our AC stopped working momentarily but then resumed working; Jordynn took my call and was very pleasant to talk to and was able to schedule a visit just to make sure that everything is working correctly. Jordynn was polite, attentive, and personable; everything you want when you have to schedule a service with either your heating or air.
They came out for a free service, and to discuss their membership plan. They looked over my equipment and they left a loose cord so my ac didn't work. Called them up and they came and fixed it. The membership plan was very limited in coverage.
Excellent service. Zack was prompt, friendly, respectful of my home and worked diligently even in the frigid Temps.
Troy Rassmussen
4 months ago
Martin was very professional and took the time to trouble shoot the issue with our boiler. Will use again in the future.
Michael Nowicki
5 months ago
Na Kpa was excellent. We will request him every time we have service performed.
Adam and Elizabeth
7 months ago
Richard came out today on an emergency call because of water dripping from the ceiling. He was extremely thorough and fixed the issue timely and kept me posted through the process. Cleanup was excellent and he did it all with politeness and a smile on his face.
Mr. Patrick was very knowledge of
his work. He did a great job.
I have used Service Experts for the last 2 years to service my two AC. Units. Daniel McElveen has been my technician both times and I will continue to request him. He is professional, knowledgeable and courteous. I highly recommend this business and especially Daniel!
Rebecca Jackson
4 months ago
Jim, Andy and Pat did a great job!
The business names says it all “Service Experts”! Martin, the technician is phenomenal and highly professional. He well explained the issues and gave a understandable strategy to solve our problem.
Chandler and Ricky were excellent. Walked me through all the options, friendly and easy to work with. We are getting a new unit and happy with the plan and outcome. Thanks!
I just had a maintenance check with Connor. He was very informative about my unit. Very nice manners and happy individual. Very happy with Service Experts. Always there when you need them.
Attila Szentendrei
3 months ago
My AC unit stopped working beginning of summer. They sent out a technician the next day. Daniel Brown fixed the wiring of my AC unit in no time, excellent service.
Bina Blanchard
8 months ago
Connor did an amazing job with servicing my unit. He was prompt, courteous and very informative. Thanks again Connor!!
Our heating went out last week, so we gave a Service Experts a call.The next day, a technician came out to look at our system.He did a very awesome job at explaining what went wrong and what are options are. We ended up replacing the entire system, the team at Service Experts was amazing. After the initial visit to diagnose the issue, they had a team out the next day to install the new system. Fred, Faustino and Brenden did an epic job. They were very courteous and explained everything exceptionally well. The whole process was very smooth, and we are extremely happy with the new system!
Susan Schuhmacher
4 months ago
Ricky Williams just came & repaired my AC, but while he was here is checked the heat
Equipment up in the attic. He was a friendly,
Knowledgeable serviceman—I rate him as excellent at his work.
Aaron Strickland
10 months ago
Johnny and Ray were on time, knowledgeable, and very easy to work with. Will definitely call Service Experts in the future.
Hayes and Josh presented themselves as great professionals. Thank you for solving my AC problems.
I had some plumbing work done and they did a great job! I was able to get an appointment quickly and thankful that they worked with my always-changing schedule. I had a leaky faucet and shower head fixed, and a toilet replaced. The technicians were fast, knowledgeable, and professional. Definitely recommend!
We had our HVAC unit replaced earlier this year and had a excellent experience. We had been preparing ourselves that we would need a new unit soon, it was difficult to comprehend when the time came to replace our unit. We had an excellent experience with the Service Experts technicians. Doug Pagliolo was our sales representative and he did a wonderful job. He thorough explained the options that were available to use and how they would fit into our budget. Doug answered all of our additional questions regarding our new system. The removal and installation process was as smooth as explained and expected, given complexity and scope of the project. Thank you Doug Pagliolo and Service Experts!!
Janee Kizzie
4 months ago
I thank Zack for doing a great job to my air-conditioning and cleaning. Thank you very much. I would recommend him for anybody that has problems or just general questions about heating and cooling systems.
Amir Moniri Hamedani
3 years ago
I usually do not write reviews, but I felt I need to this time. I placed a service request Sunday, and got a prompt visit from your technician, Alex, who was phenomenal. My expectation was that like any other technicians-become-sale associate, he will start convincing me to buy a new unit, especially considering mine was old, but he went up and down to fix it for me with minimum cost, while he explained to me why should I think about changing the unit in near future, with no usual sales pitch and by providing more informative and logical recommendations. Result: I may actually change my unit, and guess what! I will use your company because of Alex’s way of handling this visit and making me trust you guys. This is a type of employee who should be recognized and praised. Thank you again, Alex.
Shakti Ramkissoon
a week ago
Connor was awesome - super helpful and really explained everything carefully.
daniel betancourt
2 months ago
I received HVAC service from Service Experts. I had a great experience with Ricky and Todd. They arrived at my house earlier than expected, which was perfectly fine with me. They were friendly, professional, efficient, and communicative. Overall the experience was pleasant and hassle free. I would highly recommend Service Experts for HVAC service and repair.
Very good service Daniel Hamden is awesome very honest and took the proper time to make sure everything was good.
KenNatalie McCurdy
7 months ago
Always have had great service. Cybil in customer service is outstanding! Called today with two administrative questions about our maintenance agreement, and she was so very patient and helpful!!
Daniel M. Is a rock star and deserves a healthy raise. He was respectful and professional. I'd be happy to have him be my dedicated tech.
Nancy Bremmer
3 months ago
The service technician Daniel Brown was very friendly and professional.
Wait time from placing call to when technician arrives is vey minimal. They also do a great job of keeping you informed when the tech is to arrive. Plus I have found the techs to be most pleasant and professional. And they have different payment options to help with billing. Highly recommend Service Experts.
When the technician arrived he said he was there to service a tune up. I never asked for a tune up when I scheduled the service. My unit stopped working, I had no idea why. The technician was surprised and looked unsure of how to diagnose the issue. He called for backup support. The backup support was more interested in selling a rental unit than diagnosing my issue. I was told the system is out of refrigerant and I “likely had a leak” but would need to pay in addition to the $100 service charge, $537 for leak testing. I asked was there any sign or indication of a leak, and I was told, they cannot tell and need to perform the test. My time was wasted and so was my money as I didn’t want to pay $537 only to know where the leak was coming from and then pay the additional repair costs which they estimated to start at $2500 + the cost of refrigerant at over $1200. I got a second opinion and was told very quickly where the leak was coming from and how much the repair would be, without the additional fees Service Experts tried to sell.
Susan hobgood
2 months ago
Connor was very helpful and did a good job.
Elizabeth Phillips
2 months ago
Zack and Joe were extremely helpful and professional. I appreciate them taking the time to explain what was going on and their knowledge. Will definitely ask for them when I need them.
Called for service on Sunday 2/23/2020 because our new HVAC system installed on Tuesday 2/18/2020 stopped working. The thermostat had no power and we had no heat.When we called, we were informed a service representative would be at our home that afternoon.Daniel McEleven arrived as expected and he immediately began work to determine the problem. Very soon we had a working thermostat and heat. But he didn’t stop at that point. He continued to diagnose the issue and worked to reset the electronic issue that caused the shutdown of our system and that he was certain the problem had been resolved.Major kudos and 👍 for Daniel. He was polite and communicated the issue in a manner we could understand.Great service on Sunday. Kudos to Service Experts and Daniel McEleven! Super employee.We are completely satisfied.
Marcus Rogers
2 months ago
Daniel M and Will were very professional and courteous. They answered all my questions in addition to showing pictures and offering solutions. Continue to good work gentlemen.
I joined the advantage program about 2 years ago, and immediately starting having issues with the brand new unit installed. Over these 2 years, I've had my heat and AC go out and require repair more than I have needed in my lifetime combined. They may come out within 24 hours but rarely do they fix it that day.Last week, my AC stopped working again, I called and someone came out the next day. He claimed that the issue was likely caused by a storm and a part would be ordered. He said it would take 2-3 days to come in. He also spent over an hour on hold trying to get through to his own company to order the part.Three days later no one had called, so I called, they said they'd message the parts department and call back. That evening, the parts department called to let me know they just ordered the part and it was being overnighted, so the initial claim they ordered the part was a lie. I've had to call every day since then, being told the same thing, that they don't see an ETA on the part, they will contact the department, and I will get a call back that day. I haven't received any calls back.I also expressed a concern that when they installed my new unit, they reused the old and damaged parts. The reason I suspect this is that my friend used this company and the advantage plan (on my referral, which I greatly regret), after the install, she found they had put a lien on her house, without telling her, and it was preventing the refinance they were doing. They ended up paying off the unit to get out of the plan. 6 months or so later, they had an issue with their AC, a technician came out and explained that while the unit was new, all the rest of the parts were old and corroded. Service Experts will not take responsibility for it nor will they fix it, claiming anyone could have put those parts in after we did the installing.We are currently in a heat wave, I've got young children and animals, and a house with no AC.I highly recommend avoiding this company!
Daniel McElveen was the technician who came to service my heating. He was running late due to extra problems with his previous customer (who had no heat), and they offered an alternate date/time for service in case their running late impacted me. A different date would have impacted me more, so Daniel came by after he finished with his previous customer, even though it meant it was almost dark. He was professional and considerate, and even brought in a couple of packages for me which had been left on my front porch.
The service technician (Daniel McElveen) was very professional and quickly repaired my system. I would have given Sevice Experts five stars but they have started using call centers in overseas countries where the operator speaks little English and I struggled to get an appointment scheduled. After I did succeed in scheduling my appointment it was changed without anyone checking with me to ensure I would be available or even notifying me of the change. The only reason I became aware of the change was because I called to confirm my appointment. Service experts used to be much better than this. Their recent changes aren’t for the good.
Suzanna Inscore
5 years ago
I have been in customer service for over 30 years. This was perhaps the best experience I have ever had on the receiving end. Professional, respectful and educational all come to mind when I describe the service my technician, Bryan Costello, provided from start to finish. He is an asset to this company. I will continue to use this company and highly recommend them for any service need.
Jamie Stoops
7 months ago
Tim was super friendly. He listened to our concerns and explained exactly what was wrong with our system. Our heating is up and working again!
David Simpson
7 months ago
Zack was a pleasure to have to check our heating system, very knowledgeable, and did a thorough job
Ricky Williams did a great job diagnosing the problem. Should be fixed soon. He was very professional and courteous.
Thanks Ricky
I have a serious leak and had an appointment scheduled by 12 today. They now tell me they can't come until 2 which is when I have to leave for work. They also say they can't come tomorrow leaving me stuck with serious water damage because they can't make the time they said they would come.
marsha sweeney
a year ago
Great Service Tech, Jorge Aretaga just finished bringing Air back from an undiagnosed problem with courteous, good-natured, fast problem solving!!!!! Really fine fellow! Have used this company both here in NC and FL….Good value and timely service….
Daniel McElveen did an excellent job servicing my HVAC system, he explained what he was doing throughout process and how it was beneficial. Overall, it was a great experience.
Wayne Dedrick
2 weeks ago
Ricky is a very good technician.
Heather Cheshire
3 months ago
Ricky and Will were very helpful - very professional and informative!
Bruce Lingley
2 months ago
had an issue with my A/C unit they actually arrived earlier than scheduled fixed easy peasy awesome service
shelley mcdonald
4 months ago
Mustapha and Chandler throughly inspected the system and identified an issue before it became a problem. Really happy to know the HVAC is in good hands.
I had been getting alert messages that the outdoor sensor for my HVAC system was not functioning properly, even after I had correctly replaced the batteries. The technician, Rocshawn Jacobs, listened to my description of the problem and knew exactly what to do. He not only installed a new sensor, he took time to thoroughly explain the issue to me, giving me enormous peace of mind. For that, I was extremely grateful. Mr. Jacobs gets 10 stars from me for both his knowledge and his empathy.
Alexander did a superb job at my home today. Thanks for his professional help!!
Simone Dewey
4 months ago
Ricky and Ernest serviced my HVAC unit and did an excellent job and very courteous.
Daniel McElveen and Will Foti were wonderful to work with. Professional, informative, knowledgeable and very efficient.
Eric Strickland
5 months ago
We had a persistent problem with our AC unit that had been misdiagnosed by other places in the past. Tim came and diagnosed it right the first time and fixed the damage on the spot. He even gave me gave me knowledge on how it all works and functions together during the process. Always good service from service experts!
Michael Sheely
5 months ago
Adam, Dan and Tim were great.
Service On wormer rd in zip 12186. Done on 3-23-23
Service Experts was very responsive and got someone out to us right away. Daniel M was very knowledgeable, provided great advice, and got our AC running immediately.
Nathan from Service Experts installed my two systems last week. I have to say best of the best heating and air conditioning expert I have seen so far.Not only a technical expert - he listens to customer and addresses concerns immediately if any. In general all folks so far I interacted with from Service Experts are fantastic.
Darius Jones
10 months ago
Very pleasant and friendly crew. Did great job tuning unit. Have been a customer for over 20 years. Highly recommend.
I really liked Tim, who performed the service. He went out of his way to make sure everything was working properly and that I understood what he was doing. He gave me an option for an extra part that would make my system start better, and showed me tangible before and after results. I felt like I could trust him.
Karl Frederick
a year ago
I just had some annual maintenance completed by Service Experts and am very pleased with their work. Daniel McElveen performed the work and provided me with a very comprehensive list of components that may be suspect over the next period of time. He explained each item in detail and prioritized their replacement if I decide to do that. I will recommend and continue to contact this company in the future.
After the company rescheduled their visit twice, on the third try they showed up 3 hours late. Then they say either let them service the unit for an hour or reschedule again. Wow what Customer service!!
Balaji Chellappa
5 months ago
Tim & Chandler showed up on time and did a great job with spring maintenance.
Daniel M. and Aaron arrived on time and were courteous during the inspection and maintenance. After completing the inspection they explained what they found and discussed options to protect the health and longevity of the system.
Cynthia Cynthia
11 months ago
Daniel McElveen came out to my house today for scheduled maintenance. On time, professional and clearly explained everything being done. Great job!
I have used Service Experts for years and have been completely satisfied. We bought a new system from them about seven years ago and they have serviced it ever since. The technicians are polite, trust worthy and knowledgeable. They take their time when servicing. I always feel satisfied wether it’s calling the office or someone coming out you are treated with complete courtesy.
I highly recommend Service Experts. I had them install a high-efficiency HVAC system connected to solar panels and they did an outstanding job. Our energy bills have gone way down after the install. Also, they have been great about reminding us of the routine maintenance checks we need to do to satisfy the warranty on the equipment. These guys bend over backwards to please their customers.Pat and Will did an excellent job quickly finding the root cause of our issue and correcting it.
I have always been happy with Service Experts! They arrive when they say they will, they are conscious of not tracking in dirt and they are efficient and knowledgeable. Joe and Tim did a great air conditioning check this morning. Friendly service and detailed explanation of tweaks that could prolong the life of our system. Excellent service!
Rickie came out today 3/20/23 to do our yearly service on our unit. He was very professional , knowledgeable and very helpful with our programming.
Terrance was on time, pleasant to speak with, listened and explained what he was doing to address my problem. He was professional and was able to handle the maintenance timely.
Zach was great. Had an easy maintenance and he was able to clean up my system in time for the summer.
William Whitaker
a year ago
Awesome service and professionalism! Todd Atkinson is top of the line. He is a great example of what is needed in the service industries. He was able to assist with all my questions and gave great feedback! Thank you!!
Charlotte Hathaway
2 weeks ago
Ernest Perry was our sales rep. He made the whole process as seamless as possible. He was able to get us scheduled for our new hvac the very next day. He was there every step of the way and was very present. He even checked on us after the install to make sure everything was satisfactory. The whole service experts team was outstanding and our experience with them was great! We would not want to go with anyone else for our HVAC needs.
Hélène de Fays
3 months ago
Patrick was very helpful and thorough. He was polite and explained the situation with my HVAC system clearly. He got it running and the house is all cozy.
H or D Tyler
5 months ago
Ricky gave great technical and customer service !!!
Again Pat & Lorenzo have done a great job with outstanding customer service
Zack did the yearly maintenance on our heat and cooling system today. He was very polite and professional! He did a wonderful job and let me know everything was in good working order.
Alton Carter
4 months ago
I was very pleased with the service Ricky and Jim performed at my home today. They were very quick to answer any questions and very polite. Thank you
Daniel McEllven ( not sure if I spelled name correctly) from Service Experts arrived on time, did an excellent and efficient job checking the heating side of my HVAC, plus answered all my questions. The media filter was 4+ condition so he said probably could last a year. I’ve used Service Experts for more than a decade and absolutely depend upon them!Peter L
John Goodman
5 months ago
Daniel & Brad did a great job finding a minor problem and got the AC back on quickly.
Michelle Lee
6 months ago
Terrence & Will were amazing. They came late at night and I was so appreciative. They went above and beyond with their help.
Daniel McEleven, has come to my home three (3) times for maintenance and a repair, he is consistently professional, courteous, knowledgeable and prepared. Yesterday he went over and beyond when a utility contractor w/o adequate ID or a vehicle came to my home during his appt.; as I questioned the person Daniel stood close to me until the person was verified, checked my meter and left. Daniel closed and secured the gate that he left opened. Good reliable people are invaluable.
Ricky Williams. . Ricky did a very good service on my units today. It was one of the better service that I have received from Service Experts in many years. He explained the details of my aging system and beneficial impact of a new system. I thank him for the education he provided. Thank you, Ricky for your guidance ... Radu Atri , a customer of over 25 years.
Talyse Ming-Newby
8 months ago
Connor did a great job. So glad he came to do inspection today. Very friendly and very nice.
Jane Johnson
8 months ago
5stars for Connor (new to company)
and Brad for today’s maintenance service on furnace. Connor explained everything clearly and seemed to work efficiently. Also went under my house to check UV light. Both men were very nice and polite. Thanks for hiring such nice people!!
Pamela Mealer
9 months ago
The gentleman that serviced my mother 's unit did excellent work ar explained everything completely! Thanks 105 wild Weasel Way Cary NC 27513
Excellent customer service. Patrick provided service maintenance on both units. He has a wealth of knowledge on the equipment and how to keep up on maintenance which preserves our investment.
Margaret Pollock
3 months ago
Jordan and Na were great ! They found a small issue and fixed it properly and also completed our regular service thoroughly.
The Service Experts Technician that came to us today was Rocshawn Jacobs. He was very polite, professional and friendly. Also, he was knowledgeable about the service. All of my questions were answered to my satisfaction. I was quite satisfied with the service rendered. In fact, I was so satisfied with Rocshawn that I plan to ask for him to come and service my HVAC system on next week at my home. He was at my sister's address. He definitely is a very professional serviceman. It was a pleasure to meet him. I am giving him five (5) stars for his service. I feel he is most deserving!!
David Heilig
10 months ago
Have had contract for years. Always do a thorough job and explain any issues. Thanks Chandler and Pat for your work today.
The technician cut a 8 by 9 piece of sheet rock from the wall. It immediately notice the gas valve bolt was loose he tightened the bolt.This all took less than 10 minutes then he needed to check to make sure the valve was not leaking. He leaves the premises for a little while and returns with the necessary tools to check his work. He says he needed a pressure gauge to see if the system was leaking when I asked him if he had this equipment on his truck he says he had to go to 2 stores to buy another one because the one he used was broken. He ranted about having to pressure check the system because the gas company turned the gas off in put a lock on the gas metre. We then spoke about A $5 monthly membership that I was offered when I called for service. The technician told me the membership was $12 the $5 membership did not exist. The technician spent about 45 minutes in my home not including the time it took him to go and get equipment he should have had. I think $408 is a little extreme for 45 min of work to tightening a bolt and pressure checking a system which is part of the process. At those rates I think I need to change my profession. After contacting service experts about this incident and explaining what happened they quickly Rectified the situation. Customer service was awesome. Any company can make a mistake but good companies make sure the customers are happy. I did not receive anything for free but I paid a good price for good work. I will gladly recommend this company to anyone.
Zack was great. Checked out system, changed filters and UV bulb. Outstanding service
Mike Cindric
9 months ago
Ricky and Will were outstanding ... they explained potential problems with my current unit, and helped develop a strategy for replacement when my finances will allow it. Very knowledgable and resourceful. Thank you.
Excellent service technicians which are the backbone of a good company. Ricky got us back to cooling mode.We are very pleased with the quality of work!
The communicator part between the thermostat and the HVAC unit broke (under warranty) and we had no heat. Service Tech, Daniel, was not only very professional, but very pleasant and when he found out there was 3-5 day wait for a new part, he literally made almost a dozen calls and was able to find the very last one in the city! He made a trip back to his office to pick it up, returned and installed it. We couldn't be happier with the handling of our situation and Daniel deserves a Gold Star for the extra effort!
Lawrence Crosby
10 months ago
Jordan Spangler was very professional in servicing my business's HVAC units. He was prompt, communicative, and efficient at completing the work. I highly recommend Service Experts for your maintenance needs!
Alexander and Jordan came to service my AC unit when it stopped working after a power outage. They were both professional and resolved the issue quickly. Will request them when I have my replacement installed.
Bruce Danskin
6 months ago
Very professional. Hayes was very knowledgeable. Highly recommend service experts
Aaron Harris
6 months ago
Service experts came out within 24 hours to tune up my units, spent a lot of time reviewing them, and provided great detail on what was going on. Very nice service tech. Thanks.
Rachel Grubb Friedman
a year ago
We made a service appointment for annual maintenance for one year post install. The appointment was made weeks ago amd they cancelled at the last minute amd said they have a shortage of workers for maintenance calls now and that soonest they can do it is July. I will make certain to not use this company in the future as they just don't care about their level of service. If you cared you would have somebody out to our house now to honor your commitment.
Daniel McElveen was knocking on our door less than one hour after we called on a Sunday afternoon! He fix the problem within 30 minutes and was super professional and friendly. Thanks Service Experts!
William Buckner
9 months ago
Chandler and Craven did the six month check up on my heating system today and did a great job. Very courteous and informative. Service people are great.
Ben was great. He’s very respectful personable and professional. I was very pleased with his work. I would like for him to take care of all my A/C needs. He’s my guy. Great job service experts for having an employee such as Ben.
Denise Capley
10 months ago
Technician was prompt and performed all necessary maintenance to both units. I would recommend Service Experts Heating & Air Conditioning to anyone who needs any HVAC work done. Don
Rozanne Farrell
a week ago
Our service technician, Andy, did a good job explaining all that he did to maintain our air conditioning unit today, and issues that may present in the future. Very thorough!
Marielle Haywood-Posey
5 months ago
SE installed a new AC/Furnace unit a Mim’s house. Orlando was polite, punctual, and efficient and was our primary contact. He explained the system and how to program thermostat, as well as place CO2 detectors. Sean and George who worked on outside AC unit, moved their vans promptly when asked so we could use the driveway. Finished the job several hours before estimated finish time.
Thomas Wenzel
3 months ago
Daniel M and Joe provided detailed descriptions of the system and options as well as performing the usual service
Everett Chandler went head and shoulders above to help my family choose and install a new Heat pump system. He was honest and truthful in comparing either repairing an aging 20+ year heat pump versus installing a new more efficient system. He was correct, and the new system is already paying for itself in energy efficiency and comfort. He followed up after the system was installed, and checks back with us frequently. We're very happy with the service and workmanship!
Zachary Spainhour
4 months ago
Ricky did a great job on our seasonal maintenance. He was thorough, efficient, and always a pleasure to work with.
I appreciate Service Experts on the installation of my new unit. Unfortunately my unit came with a faulty thermostatic valve. No fault to them, it was a defect from the Lennox unit. They came out the very next day to diagnose the faulty valve. In return they came out again today to replace the valve checked all the pressures and the proper heating coming out of the two zones. Job well done guys. Appreciate it. Thanks.
Yolanda LeMay
6 months ago
Service with a smile. Zak tuned up our unit, gave us feedback on our options and left everything clean. No pressure to buy just information. Highly recommended
I'd like to update that the escalation team has worked with me on the problems I had and I am very happy with the way it worked out.They lied to me about having installed a new water heater for over a year so when I got home from being out of town there was no hot water. Then when they did install the new one, they didn't do it right so I came home from being out of town and there was no hot water for a second time Then they shut the gas off and didn't bother to tell me so this is the third time that I came home to no hot water. They are a horrible and unprofessional company that deserves to have their license revoked. They want to charge me almost $4,000 for a water heater that doesn't even work. Please do yourself a favor and take your business elsewhere.
Gordon Heldebrant
4 months ago
I had my annual HVAC maintenance check. The team, Ernest, Damian,and Richard were on time, professional, and friendly. They did the job quickly and explained the status of my equipment. They exceeded my expectations and I recommend their services.
Thomas Taylor
8 months ago
Will reyes and chasen been great they explained everything that was done on todays service! Thank you for the great service guys highly recommend
The technicians sent were very qualified and professional. They were able to get the replacement part was installed tested and seems to be working fine. It was a much more comfortable night sleeping last night.
I have been a Service Experts customer since 2011. I've bought my full HVAC, in-line humidifier, crawlspace drainage mitigation, encapsulation and dehumidification from them. I have had spring A/C and fall heater maintenance done every year that I've lived there.My A/C stopped working. I called at 8am, requesting emergency service and was told I would be put on a list and they would fit me in that day. I called at 1p, confirmed that I was on the list. I called at 5p, was told that my case was assigned to a tech, and they work 24/7. I called at 9p, was told that they might be there 11:30p or so, but WOULD be there. At 10p, I received a call telling me they couldn't make it. I asked about the 24/7 service and being assigned to a tech, and was told that the call center made a mistake. They would send someone the next day. The next day, the predicted temperature was 87°, with 90s the rest of the week, and I had a doctor appointment the next day, which I cancelled.Rashan called at 9:15 the next morning, and arrived at 9:30. He has done excellent service on my unit before. He diagnosed the problem and repaired it. He addressed any concerns and questions I had about my unit.Rashan gets 5 stars from me for excellent technical sevice.Customer service gets 1 star for stringing me along for over 9 hours. It's better to under-promise and over-deliver; not the other way around. Better to tell the truth.
Kellie Gates
4 months ago
The techs and customer service people are lovely and do their best. My issue with the company is that they overpromise and under deliver when scheduling appointments. They have never once successfully appear during the first appointment time. I always get a call saying sorry we’re not coming today after all we have to come tomorrow and that is very disappointing. It seems like big companies always so business like this. They fail to realize that most customers work full-time jobs and taking time off from work to wait on technicians is not an easy simple thing and it often means losing wages to wait for a technician who is never gonna show up. Everything else is top notch though.
Michael Robbins
3 months ago
Brycen from Service Experts showed up within the time window and provided excellent service and was knowledgeable in the questions I had regarding our HVAC system. Year two with tune ups and will continue!
Samira Tahtawi
8 months ago
Na and Josh came out on Black Friday and tuned up my HAVC system AND informed me of some other issues that needed attention in my attic. Indispensable! Thank you. Btw, I have used SE with my previous home and was so impressed that I’m using them again with the new home.
Highly recommend Ricky…super knowledgeable, professional and friendly! Most importantly, he fixed our A/C issue!
Our heat pump is making strange noise and not cooling properly. I called on October 1 at 11:10am. I was told they would be here Sunday 10/3 between 9 and 11am. No one showed up . I called on Monday to see why no one came and was told there was nothing on their schedule for me. Then they said they would have someone there Thursday 10/7 between 4and6 pm. They called and said tech was running late. He arrived after 7:00 and was here over 3 hours. Could not fix it and said a senior technician would come on Friday. That did not happen. I called Saturday 10/8 and they said they left me a message but I did not have any messages. So now someone is coming Monday 10/11 between 4and6pm. If they don’t come on Monday I plan to call someone else.
Carrie Strickland
2 months ago
John went above and beyond to help us with all of our plumbing issues. Looking forward to more water pressure and hot water! Service Experts technicians have all been very professional and knowledgeable.
Oleg Alekseev
4 months ago
The service they provide is really of a high standard. The technician came on time. His name is Daniel Brown. He was highly professional, honest, friendly. Working fast but responsibly. Will continue using this company in future.
Daniel E. was efficient, professional, and friendly. He was able to resolve my heating issue in a quick timely manner. I would highly recommend Service Experts and Daniel.
They showed up with a technician and a salesperson for what we assumed was a simple service call for no ac on our downstairs unit. It seemed strange but we thought it was their policy. Once the technician checked the unit they proceeded to tell me that the unit was bad and needed to be replaced. They decided the 3 ton unit could be replaced for $10500 for $189 per month as the starting price. This didn’t really make sense. They would not discuss repairing my existing unit. They also could not provide a receipt or explanation of what was wrong with my ac. After calling for three days and threatening to stop payment for the $200 service call I finally received both.The description on the ticket said that the problem was what my son and I found in 5 minutes, two days after they came out. The unit is not getting power to one of the breakers. So it is a simple power issue. We needed an electrician. PLEASE DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY. THE TWO GUYS THAT CAME TO OUR HOUSE ARE CROOKS. Their names are as follows Todd Atkinson (sales guy) and Charles Buntch (technician).As you can find in most all of their negative reviews this is the company’s standard policy, especially with older folks. Check out the BBB reviews as well. The owner has replied and sounds sincere but has clearly done nothing to discourage the deplorable acts of his employees
Nancy Pomeranz
9 months ago
Our technician, Ricky, is the best! He is so professional and thorough in his work and we can always count on him to give us an accurate home health report. He is also a very pleasant person and we always enjoy seeing him.
David Koehler
a month ago
Daniel mcelveen did an excellent job servicing and also shared some advice around improved insulation which I appreciate his guidance.
Brinda Johnson
7 months ago
Daniel McElveen
Daniel did an excellent job. He was not able to get the part to get my heat on but he blew air from the furnace to warm my house. He was very well mannered and thoughtful!!!
James Morlando
a year ago
The service given today was AMAZING!! My heat decided to go out on a Saturday night/ Sunday morning so when I called at 8am Sunday I assumed I would get a voice mail system and have to wait till Monday. But instead, the call was answered and I had a service tech at my house by 10am and a sales rep at 11:30am. The unit will be replaced and all will be back to normal in 24 hrs and that is beyond amazing!! Ty guys for all you did for my family and I and know you have a customer for life!
Pandora Elliott
5 months ago
I needed to replace my gas pack (heat & air), which was installed by Orlando Licona and crew, who were prompt, courteous, and did a great job, including cleanup and mulch around the new base. I wanted to add a UV lamp to the system, which was done by Stephen Swaney and another technician, including a place to view and verify the bulb was still working between maintenance times. Stephen patiently answered my questions about the system and took care of my concerns, and I was very happy with the work that was done. (Charlotte Hines, homeowner)
Chandler and Conor came by for our service and did a great job.
Faustino and Cameron installed partial ductwork to address the capacity of the blower motor. They did an excellent job calibrating the motor speeds to eliminate noise through the ducts. They are knowledgeable and professional.
Ricky did a great job in servicing our HVAC system. We have used Service Experts for over 30 years. I highly recommend them.
Terry Kinneer and Hayes Hall were simply outstanding. Extremely courteous, professional and knowledgeable. They explained everything they were doing, offered great advice and completely handled all issues associated with my HVAC system.
Kelly Ashworth
5 months ago
Jordan, Andy and Curtis did a fantastic job. They went far above and beyond to make sure we understood everything they needed to do and on the Advantage plan. We had not been told about it before. These guys are wonderful!
Daniel M was the service technician. He arrived for my maintenance check within the appointed window after a notification that he was on the way. Daniel was thorough in inspecting my units and took pictures of his findings. He was patient in explaining options for resolution. Daniel was understanding and did not pressure. He left his business card telling me to call when I make a decision or if I have more questions.
Felipe Zenaida came to my house today to give an estimate on a new 2 ton heat pump. I, unfortunately, had another company here at the same time. Felipe was very understanding and waited until the other contractor was finished.Unlike the two previous estimates (I had three) he measured inside the house, checked the attic installation and crawled under the house to check the duct work.He was very personable and professional. I trust he gave me the best options he had available. And he was friendly to my three little dogs.The price was substantially more than my previous estimates but if that wasn’t the main consideration I would go with Service Experts. Felipe represents his company well.Thank you,Joanie
Joe B. and Daniel M. came by the house today and took care of a minor problem, then explained other options for me to consider for other Services. They were patient with me, and addressed all of my questions. Service Experts was represented very well by these two gentlemen. Ryan N. installed our new whole home water filtration system and demonstrated courteous behavior and outstanding expertise. He took his time to ensure the job was done correctly. Another fine representation for Service Experts!!!
Ernest and Brycen did a fantastic tune up inspection. Highly recommended
Patrick Sauter came today and addressed our concerns with professionalism and thoroughness. Very pleased!
Service experts continues to send qualified people to service my equipment. Very impressed by the team today. Excellent work on 2 May 2022 by a very courteous crew. Tim returned 22 March, 2023 and did another stellar job of maintenance of my A/C and gas furnace.
Rocshawn Jacobs was our technician and he was the only one of 3 techs from different companies to find the root cause of the issue.edit 7/17/23 - a year later I had Zack come by to check on my AC. Great service even in the 100 degree heat. Stay hydrated out there gentlemen!
Barbara Young
7 months ago
Tim was excellent. He gave information on what he was repairing and future issue that may occur. He was very precise on all his measurements for the system. I’m very pleased with his work.
Anne Dalton Weber
7 years ago
I am new to the area and recently moved into a new home. I received a coupon in the mail for a precision tune-up. Not only was it a great deal ($100 off!), it was also a fantastic experience. My technician was very friendly and extremely patient in regard to my long list of questions. I look forward to having them miantenance my home next year!
Derrick Sutton
a year ago
Will & Mustafa showed up to my house around 9pm to check my AC that had been out for 7days. Initially I thought it was going to be an issue because of bad information we received about pricing and cost. Will jumped on the phone IMMEDIATELY, got things squared aways and then he and Mustafa began to troubleshoot the problem. They even put on boot covers before coming into my house. Within 10 minutes they identified the problem, which was an error on the previous technicians part, had my system running and did not charge me a dime. The fact that I was not charged was great BUT Mustafa and Will were really great. Professional, efficient and nice!!My family thanks you guys!!!!!!!
Kay Wigington
2 weeks ago
Ricky was wonderful! Extremely responsive, thorough, knowledgeable, and friendly. I have two toddlers and our AC wouldn't stop running; our house was extremely cold for my babies. He is our hero. Quick resolve; much appreciated! Thank you, Ricky & Service Experts!
Our upstairs ac quit working last Thursday, in August. We couldn't even sleep upstairs, it was so hot. We called Service Experts Friday morning, they were at our house by Friday afternoon. It was a 14 yr old unit that had already been repaired several times so we opted to just replace it. Their techs were out Saturday morning with the new unit, it was installed and running by Saturday afternoon. We couldn't ask for faster service. The techs were very courteous, they covered our floors before they began and cleaned up everything after they were done. Even offered to replace all our filters (with ones we already owned) while they were here. We expected to have a wait considering the current supply chain issues but that wasn't the case at all. We know our downstairs unit will go at some point and already know we will be calling Service Experts again at that time. This was a better experience than we expected and are very happy.
matthew boudreaux
a week ago
Very nice guy. Called ahead. He was here on time.
Ernest- Camryn Smith
a year ago
Daniel M did an amazing job. Was honest about what was wrong, simple repair, quick efficient. So glad we have Service Experts as our go to for HVAC repairs and maintenance.
They took the appointment and the information for the address was correct and in their system. The address was for Texas, they made the reservation for service in North Carolina/Virginia. None of the representatives were willing to actually help me and they provided a phone number that went directly to a voicemail box for Dave Moody.
Judith Lewis
3 months ago
Tim was VERY competent and careful with all his work. He was neat and careful throughout his work. I would absolutely recommend his service to all my neighbors!
Victor Harris
5 months ago
The technician, Na Kpa, was friendly and professional. He ensured there were no outstanding questions regarding the service before he left.
Benjamin Krause
3 months ago
Richard and Todd were fantastic, honest, and gave us all options upfront.
FAGES Damien
2 months ago
Daniel and Brad showed up on time and called before to tell me that they were their way (thank you). They spent a decent time checking everything. What I really liked is that they made an objective reporting with pictures with what they identified as potentially problematic in the future without pushing for a sale. Now I know where the risk on my AC units are, and I know what it would cost.Thank you very much.
Jermaine Meyers
4 months ago
I was so very impressed with serious experts and the team of chandler, Patrick and Andy truly explained to us how important maintenance is to your system and we have a better understanding of our units now. We thank them so very much.
Barbara Fraser
3 months ago
Daniel M. and Brad were very nice and efficient. They performed the maintenance and made good recommendations. Enjoyed talking with them. Highly recommend them.
We recently noticed an alert on our thermostat indicating the outdoor battery needed to be replaced. It was late evening, but I called Service Experts immediately. A polite representative very efficiently took my info and scheduled someone to come the next morning. The technician was here bright and early. He was pleasant and professional and completed the task in minutes.Both employees thanked us for being valued customers.
Barbara Goldstein
6 months ago
Excellent appointment. Helpful and very personable. Please come back next year!! Patrick and Brad both!
Stephen Rodr
3 months ago
Ricky Williams performed our annual maintenance and was outstanding, professional, and explained everything. Great customer service.
Ray was at my residence to install a new thermostat. He was thorough, professional, and did an excellent job of troubleshooting.
Joanna Karwowska
a year ago
One if the units in the heating system stopped working. I was able to quickly schedule an appointment. The technician, mr. Jacobs, came on time, explained the problem clearly, and fixed everything. He was was very professional and courteous.
pat clougherty
7 months ago
Excellent service from Daniel M and Peter R. My heat went down and they showed up at exact time it was scheduled. They explained the problem in detail and all of my options. They left with my HVAC in great working condition.
Jessica Ryan-LeBlanc
9 months ago
Aaron was awesome! He was polite, professional, and personable! Hope he is our service expert technician next time too!
Service Experts has taken care of our units several times. I have always been pleased with their professionalism and how they answer all my questions and realize as a homeowner I need to prioritize expenses and save money where/when I can. Gabe Smith is an asset to your company and I appreciate his hard work!!
Chuck Hieronymi
4 months ago
We are long time customers of Service Experts and continue to be very pleased with their services and professionals. Our latest technician, Connor, was excellent -- serviced two AC units and gave us several recommendations which we will consider. We can confidently recommend Service Experts based on our tenure with them.
Jason Kennedy _ Staff - HumanResources
2 weeks ago
Hayes & Todd were wonderful, love the service that you all provide.
Cassandra Rickard
a year ago
I can't say enough good things about Rocshawn J. He was over to our home promptly and able to answer our questions and addressed our concerns. We look forward to having him help us keep our home cozy and comfy for all the seasons, thank you Rocshawn!
I've been a happy customer of Service Experts for several years. My most recent service was up to their same high standards. My technician, James Carney, could not have been more professional or pleasant. They called with updates on his arrival time. When I've had emergencies in the past, they have been there in amazing time and always taken care of me.
Brian Kurzius
11 months ago
We used to have a good experience with this company and were customers for a few years. But recently our water heater went out and they gave us a price to replace it which was more than twice what our local contractor estimated for the same unit (and this local contractor has a better rating on Google than Service Experts). They also refused to give us a breakdown on the costs -- just giving a quickly written price quote and saying it was a package price. They had a $90 per month option with a commitment for 10 years -- which would have ended up costing 3 times more than that alternate quote. It looks like they are upselling the Advantage program since it is easier for the consumer but makes them an unreal amount of money over time. In the end it just reminded me that no matter how much you want to trust a company, get a second quote and don't rush the decision -- even if you need hot water right away! I also wish i read the 1 star reviews on here -- there are a ton of people who have the same story. (and it would have saved us spending $99 on a what was essentially a sales call)
Tim, Service Technician, was very professional, knowledgeable, and efficient. He checked everything to make sure all was running correctly, and then checked it again just in case. I highly recommend his expertise to anyone needing HVAC service. RB
Timothy Rogers
7 months ago
Appreciate the professional attitude and attention to detail that Patrick of Service Experts does with my HVAC. He is so knowledgeable and explains everything. He is a big asset to the company. Thank you!
We just had a great experience with Service Experts of Raleigh on an HVAC replacement project. Will Foti was great a describing the available systems and their differences in easy understandable terms, which made it simple for us to pick the right system for our house. Will was low key and personable, one of the best meetings with a Consultant that we have ever had.The equipment that was ordered arrived early, and Will made sure we could move our install date to an earlier day so that we would be ready for the upcoming heat wave. The install team arrived on time. We showed Wilkings, the team leader, the layout of the house, and they got to it immediately. They were quiet, efficient and professional. When I needed to get up form my work station and stretch, I would pop in and take a look at the progress, the team always answered any questionsI had. I was a great install experience and the system is working perfectly. Overall a great experience, thank you gentlemen,I highly recommend Service Experts.
Harold Brooks
a month ago
Zack was very professional and did a great job. Much appreciated!
Faustino installed a new system for my mom Sally. He was very professional and kind. We would use him again!
Jim Campbell
10 months ago
Will and Mustafa Came out the same day And repaired it even though it wasn't even their product that was bad Great guys highly recommended
Sapna Varkey
8 months ago
Bryson did an amazing job! He was extremely knowledgeable and explained the process he took to fix our unit so that we understood the solution. He was so thorough and patient as he had to continuously went from the thermostat to the outdoor unit and the additional equipment under our house. Thank you so much!
The men who came to repair our thermostat were awesome. Their names were Gabriel Garcia and Brycen. Instead of making us wait till the next day, as we were already missing a night of camping, Brycen went and got a new thermostat and replaced it. I also think someone stayed open later so the part could be obtained. Many thanks for your dedication and concern, and professionalism.
Brandy Adams
4 months ago
My experience with service experts started out pretty rough and it was that way for over a year. Nothing much has changed as far as communication with supervisors and other people in the office who are in charge of scheduling things like inspections and services. The technicians on the other hand that come out have all been pretty great and very experienced. If you plan to use this company, please make sure you stay on top of everything and make sure you get reference numbers and the names of everyone that you speak with. Other than the little issues we've had we love both of our heating and air units we also got a new air handler and a new water heater from service experts and all have been working great
Natonya Jenkins
6 months ago
Zack was prompt and was very helpful in solving the issue with my furnace heating in different areas.Pat and Lorenzo came for a follow-up issue with me losing air. They stayed until this issue was corrected and checked to ensure it was functioning properly before they left. Great service was provided by these gentlemen.
Jimmy Bayne (BaneChain)
9 months ago
I trust Service Experts with all of my HVAC and Plumbing needs. Rick helped me out with my latest service visit. Professional and consistent service every time.
Bárbara Luís
9 months ago
Booking service with them was quick and easy.
Connor was extremely friendly and polite. He took his time inspecting all parts of the system. Definitely felt he's professional and attentive to his work.
What a mess. We chose Service Experts because of their low price but have paid in hassle. Their communication during the initial install was nonexistent; despite being home all day, I was never told how the job was progressing or how long it would take/was taking. We later learned that the system had initially been installed without a zone board, presumably to fit the schedule of their install team, but we were not told this until after the install. This required a second visit. (The unit we were replacing was still functional, so we would have asked them to wait and complete the install all at once, had we been informed that they did not have the zone board.) Even after the zone board was installed, the system was still not cooling the home, and this took two additional visits to fix. A part had apparently not been installed to route the air properly, so not only did the unit not cool our house, but we also paid to cool our crawl space for two weeks until they made the fix. We filed a complaint regarding all of these issues but never heard back. Then, only weeks after Service Pro inspected the unit and install this fall, we found out that the heat did not work because of a broken circuit board. We were told that they could fix it for free on Monday or for $150 on Saturday—the fee to open their store on a Saturday to get the part(?!). (Meanwhile, we have dogs and a pregnant person in the house so waiting until Monday was not an option, and Service Pro certainly did not offer to put us up elsewhere while it was 40 degrees inside our home.) We have filed a second complaint with management but can’t say we anticipate hearing back about that complaint either.
I've used Service Experts for a long time now, and always appreciated their honesty and willingness to explain what is going on with a particular problem or opportunity and separate that from their opinion, which is also very helpful and experienced. As a good example, I just upgraded an ancient heat pump, and Everett was really great at explaining the situation, the likelihood of my old system failing this year or next, and all the options I could do with an upgrade (or staying put). He was extremely helpful with all the possible choices I could make, including financing. He had everything to do with how I made my decision, and was not the salesman type at all. The team that came to install were very respectful and experienced as well. I am happy with my service.
Jennifer Shirley
4 months ago
Terry was phenomenal and was very welcoming and happy to help us and gave us honest prices for what we needed!!! THANK YOU TERRY!!!!
Jesse Kaluka
10 months ago
Kristopher Brown at Service Experts is outstanding to work with. He was prompt, knowledgeable, honest, and quick to setup service. Kristopher and Service Experts is who I will work with going forward for all service and maintanance for my HVAC system.
Great service, very well checked both units. Even noticed a few things in my crawl space and brought it to my attention. Highly recommend, and a great experience.Patrick is a great tech, and really knows his stuff. It’s like getting a whole house tune up!Thanks Service Experts. We will be your customer now.
Michelle Vasquez
a week ago
Connor was friendly and professional.
Request him being my tech for future calls.
Got tired of being screwed by Carolina Comfort. They show up 12 hours to a whole day late. They don't order your parts, so you are struck longer without heat, so I gave Service Experts a call. They got a tech out the next day. Brian fixed my heat pump quickly and explained what was going on. I'm satisfied.
Mike Monaghan
2 years ago
Always get competitive quotes. If your installer finds problems they missed in their original fix, they probably aren't experts at their trade.Service Experts installed a replacement heating and cooling system in my sweetheart's home. About a year later she commented that her bedroom was always colder in the Winter and hotter in the Summer than before the replacement. I suggested maybe the system needed to be balanced so she called Service Experts to check it out.They found the problem almost immediately. You need an additional return because there are too many vents in [the bedroom]. They assured her this would resolve the issue. Then they found that one of the vents fed the garage and would need to be disconnected or require a safety valve to prevent vehicle exhaust from entering the the house.When these fixes didn't work, calls to Service Experts went directly to voicemail. Frustrated and at a loss for how to resolve the problems, she asked for help.So the problems at this point are that the bedroom is still hotter or colder than the rest of the house and the garage no longer receives any heating or cooling. Additionally I'm asking a simple question, why weren't these issues, especially the safety issue, addressed when the system was replaced?I called three Heating and Air companies that were well rated online and with no BBB complaints. Looking at Service Experts, the BBB receives over 100 complaints a year on average.Each company was paid to review the system and independently came to the same conclusions. The additional return was unnecessary in the bedroom. The old unit was able to heat and cool the bedroom properly and that's the clue. The real problem was that the new system was grossly over powered for the space. This caused it to short cycle which means that it didn't run long enough to evenly heat or cool the house and it also was unable to adequately remove humidity in the Summer. Cooling could be addressed fortunately as the air conditioner had the ability to run at a lower power, but heating was not resolvable. The only way to address that would be to replace the heating system completely or place a small space heater in the bedroom. Even seasonal balancing will not resolve the heating issue.For the garage, the safety valve they installed was a 90 cent part that was installed backwards, preventing the garage from heating or cooling and allowing air from the garage to enter the house. The valve clearly has a label stamped into the metal case indicating which way should have been installed. Reversing the valve would have allowed the garage to heat and cool again, however none of the companies felt this was an appropriate resolution for the hazard it was intended to resolve as the valve selected didn't completely seal. An appropriate flow valve was installed as well as a carbon monoxide detector.The total charge to resolve Service Experts miscalculation and failed fix was $130.00 plus life with a space heater. Replacing the heating system was simply cost prohibitive.Service Experts had the opportunity to resolve this. When that resolution didn't work, they stopped taking calls. I'll leave it to you, dear reader. to decide why that was the case. Best of luck with your heating and air project!
Christine McIntyre
6 months ago
Daniel M and Josh did an excellant and gave us great recommendations.
Long story short, we elected to replace our aging furnaces and air units with new, higher efficiency systems and convert our house over from LP to natural gas.I really can't say enough about the professionalism and expertise displayed by every single person I've dealt with from Service Experts throughout this whole process. Thanks to Ray Bunch and Rob Mitchell for all the time they spent with us assessing our previous system, addressing our concerns, and answering our many questions. This was a pretty big decision for us, and these guys really went the extra mile to make sure we had all the information we needed. There was no pressuring one way or the other, which was appreciated. Sergio Sanchez and the rest of the installation crew were top notch. I hardly knew they were there, they were very polite, and the work was completed quickly and cleanly. The county inspector said during the inspection, These guys always do good work, so that was reassuring. Bryan Costello was also very helpful in finishing up once the gas company got the meter installed, and showed us everything the new thermostats could do.The new system is heating and cooling like a dream and runs so much more quietly than the old system. Love it!I've dealt with a lot of companies and services in my life, and I can honestly say I've rarely been this pleased with the experience.
Jordan and Na Where Great and Very Professional And Highly Recommended Very Happy Customer!!
Samantha Mason
2 months ago
Service experts gave the best customer service today. Zack serviced our AC unit this morning, and he took great care of us. He was very informative and explained everything he had to do before doing anything.
Thank you, Zac!
Linda Kellander
5 months ago
We recently had a new heating and air system installed. We are very pleased with the professionalism and quality of work. Technicians Faustino and Brendan were very courteous, capable and friendly. We highly recommend Service Experts.
Sallie Ricks
8 months ago
Ricky snd Chandler checked my oil furnace carefully. I’m always satisfied with their thoroughness and good service.
Technician Tim was very professional and provided onsite education for my new thermostat. Very efficient with his maintenance checks throughout the process outdoors and indoors. Wore shoe coverings and a mask while engaging with me. To which, I really appreciated. Thanks
Laura Pounds
3 months ago
It’s never fun to have your A/C bite the bullet on a Friday night on a hot weekend. Service Experts were the only people who picked up their phone and got out to me that night and by 9:30 am the next day had their team Installing a new system. And while they are definitely not the cheapest, I do appreciate their speedy availability and their teams (Will and Faustino) customer service on getting the job done well.
Kimberly Ayscue
a year ago
Daniel was very knowledgeable, polite and thorough. He arrived on time and amazed how fast my concerns were addressed. They are replacing my unit on Friday and I could not be happier to get this completed before the heat of summer - Thanks Daniel and Team
Annette Goodwin
8 months ago
We have been customers for many years, long enough for probably 3 system replacements. We depend on Pat for our check-ups, and he is incredibly thorough and knowledgeable. And he always teaches us something good to know.
Shernise Whiting
8 months ago
Daniel M was on time, spoke very professionally but not over my head, and although he warned me about the age of my unit, he did not pressure me to purchase a new one at this time. I felt like he listened to me. I was extremely pleased with his timeliness and efficiency. The heat was up and running in no time. Thanks Dan! I appreciate your professionalism and kindness.
Todd Atkinson was our salesman. Great to work with and very knowledgeable on what unit we needed. Also after a few months he followed up to see how the new system was working out for us! We continue to use their service and have always had a great experience!!
Bill Ferriter
8 months ago
I've used Service Experts for almost two decades, so I've seen a lot of techs come and go. Today, I had service from Daniel M and it was a great experience. He was on time, respectful, thorough and great at communicating what he accomplished and what he was recommending.
A great experience having Mustafa, Chandler and Terrance come by and perform maintenance. They located a potential issue that needed fixing and have us setup with a good peace of mind. It was very kind and informative interaction. I recommend using Service Experts due to these gentleman. They provided lots of knowledge a homeowner should have along with the maintenance!
Christian Torres-Fernandez
4 months ago
Special thanks to Terry and Brycen. Great job!!
I was in need of new ac unit and facing the issue of how to afford it. It had to be replaced fast as we were dealing with mold from old unit. I contacted others and there estimates were high and only had financing but paying so much more jus for financing. They also did not include service and repairs with that. So I reached out to Service Experts. They had someone to come out next day to give estimate.William Foti contacted me when he was on his way and gave me an ETA. He was very prompt. He came and checked everything. He was very knowledgeable and helpful. Gave us a deal with the advantage plan. Within 2 days they were out tearing out old and putting in new. From Cole, David and George installing and fixing everything. Cole was so very helpful and made sure everything running great. Made the experience smoothly and non stressful. Also had John come and replace our water filter for our house and he was on time and efficient. Very nice set of guys.We also wanted rock instead of mulch by unit. So they had to send another set of guys a week later to remove mulch and put out rock. So Eduardo and Alex came out today. They came and noticed they had wrong rock and left to drive almost hour and half to get right one and come back and fix it.Everyone from Will down to Cole and Eduardo went above and beyond to make me happy. Pleasant experience and would highly recommend them.I am enjoying new unit and breathing fresh clean air!!You got 1 happy customer. 4 stars because of mixup with mulch and rock.
I have been a customer of Service Experts for over 20 years. They've installed 2 complete HVAC units for me in that time & I held a maintenance contract wit them. Thursday my A/C acted up and they were there Friday morning to diagnose the issue and Friday night when it knocked out again. After a bit of a clerical error (first one in 20 years) The best tech ever arrived today - at after 10 PM to get my system back on line. He was knowledgeable, gracious, kind, and apologetic for the misunderstanding. He was the perfect person to send a frantic woman and to repair the reputation of his company. I am forever grateful to him for his kindness and skill. I will be with Service Experts for the next 20 years, just because of this tech.
Christina Best
8 months ago
Just had a service done by Connor. He was super professional and a great communicator. He walked me through what he would be doing and did it in great time. Truly appreciate his service today!
Tim was on time and displayed thorough professionalism and attention to details. He did an exceptional job!
Remove your commercial that shows a child shoving toys down the toilet and I'll remove this review. You should be ashamed putting something like that on a commercial. Kids are impressionable and immediately said, I want to try that. So no we are explaining why it's bad to put toys down a toilet.This is just as bad, if not worse, than commercials with doorbells that cause dogs to bark.
Ray B. Was our service gentleman assigned to check out what was wrong with our thermostat that died during the night. He showed up on time, diagnosed the issue, and repaired it. He assisted me with setting up the new digital thermostat and now it is working perfectly! Ray was a kind and courtesy gentleman.
Grant Turinsky
3 months ago
Ernest was very professional and knowledgeable. I would recommend him for a quote or service.
Gracie Jordan
11 months ago
Cole was very professional in putting in my air condition. He explain what he done and explain how to work my thermostat. He was very detail and I like that. I will recommend him to
Anybody.
Diana Hunter
4 months ago
The tech Martin was our service tech today. And he was good. We had system maintenance done today.
Lorraine Wade
a month ago
These guys were awesome and gave their honest professional opinions on my issues.
Ariel Ricard
4 months ago
Read reviews on Yelp and BBB- these google reviews seem like lies. Do NOT enter in to their loyalty program- do yourself a favor and just do not do business with this company at all. They are scammers and perform shoddy work. Due to the “experts” poor installation we were without heat when temperatures dropped and it took multiple “experts” two years to figure out the issue. When we sold our house after 5 years of $343.00 monthly payments to their “loyalty program” they tried to charge us an additional $18,700 price bumping the original agreement price up to almost double the agreed upon priceOh and when they installed our units they made a total mess -stains that I could never get out of the carpet, scratched up my railing and handprints all over the walls.
Our Tech, Rocshawn Jacobs, arrived on time, was very professional, and personable. He inspected the system, made a few adjustments, and explained fully what he had done to the system.
Service experts have Very reliable walkers.
Called Service Experts at 5:30 pm due to suspected small gas leak at tankless hot water heater. Rocshawn Jacobs, the service technician, was sent out to assess, was professionals courteous, prompt and thorough. He detected 3 leaks at 3 different joints and fixed them all. He did a thorough job and the entire process was complete by 9:30pm. I am very satisfied with the work and specifically Rocshawns professionalism.
Nicholas Martin
2 months ago
Zack came out and did a great job!
I had them come out to make a small repair on my furnace and they found that I needed a whole new unit or at the least several thousand dollars in repairs. With the limited knowledge I had, I questioned what I was told.I immediately called another company to come out and see what they could find, to verify what I was told, and get a quote on necessary repairs. They checked the furnace out in much more detail and verified everything was working as designed.
The service provided by Daniel M. was amazing. He was very thorough and took the time to explain his findings & recommendations. He answered all of my questions and even provided information about the condition of the heating system. I appreciate the great service provided.
Melanie Cardella
2 months ago
Daniel Brown came to assess our air flow and spent over an hour making sure we had the best air flow. He also adjusted and tweaked our settings to make it perfect! He was great, listened to my concerns and spent his time to get it right!
Kathryn MacLeod
2 months ago
Connor did a great job at our house today!
Thank you to Matt for an excellent diagnosis of a plumbing problem. He also explained the service contract such that I decided after a number of years to signup for service. At my request, Matt also prepared several proposals for projects in my home Matt is an asset to Service Experts. I utilize Service Experts for all HVAC and Plumbing in my home. Thank you again for Matt’s professional approach!!
Katrina Clarida
a year ago
John and Wilkins did my plumbing work. Cole and BJ took care of my HVAC. These guys were AWESOME! Very professional and friendly. Thanks, guys!
Annette Frederick
11 months ago
There are a few great things that I can say about Chandler. First he called to let me know that he was on his way which he arrived exactly when he said that he would. Secondly he was courteous, professional and safe. Thirdly, Chandler found a serious problem and was on it quickly as well as getting a tech to confirm his findings. Overall, he explained is great detail the many options that I have available of which I will definitely be taking advantage of. Thank you Chandler
JoAnn Moller
3 months ago
Ricky W.was through and helpful and courteous. It was a pleasure to have him service our system.
Carolyn Wetzel
2 weeks ago
We had Mike G. , sales rep and Connor, service tech out today to check our air conditioning unit which was improperly installed by our builders HVAC people.Mike and Connor were so knowledgeable and explained everything thoroughly!! I HIGHLY recommend this company and especially Mike G. and Connor!! Don’t hesitate to use this company for your HVAC needs.
Carolyn Archible
6 months ago
The Technician Mr. Tim was excellent very informative educated me on the thermostat and how it works,no one hadn't never informed me of how anything Worked when the Unit was installed. Thanks Tim!
Service person did a very good job. Very efficient very quick. Very pleased
Chandler and Rick arrived on time, they were both polite. They arrived, serviced our unit and gave suggestions on how to better utilize our unit.
Julio R Izquierdo
5 months ago
Daniel M. took care of me today and I cannot say how grateful I am to have that specific professional come and look at my system. He was very punctual, professional and detailed with his explanations. I'm not familiar at all with any of this stuff, and he was patient enough to explain it so I understood, and offered me all of the options available for my situation. I would highly recommend this company, and ESPECIALLY recommend Daniel M., for any service needs you might have.
Jaclyn Elliott
a year ago
Exceptional service and addressed the two gas leaks for my water heater within a few hours. Richard, the technician that did the repair was very nice and took his time to make sure it was done right. Chris Overton provided excellent customer service and made sure my issue was handled in a timely manner. I have already recommended them to others! Will use them again for sure!
Bobby Dodson
6 months ago
Tim provided excellent service. He was quick and professional.
Sarah Gendron
a month ago
Zack was professional and efficient. I enjoyed working with him
Sanford Proffitt
9 months ago
Will Reyes was amazing again. Fast courteous and knowledgeable. Had an issue with a back order on the correct parts but he was able to get me going well enough till they came in and once they arrived promptly contacted me and got me back to 100. Will definitely continue to use.
Service Experts were fast and efficient. They did not make a mess, they were all very professional. I never felt pressured to make a fast decision and they allowed me time to have other companies give quotes. And most important, they were on time for the initial evaluation and the install!
Denise Autry
8 months ago
Anna and Zach visited my home today. Zach serviced the hvac system and Anna evaluated our equipment. Friendly folks!
RAFAEL ORTEGA
4 years ago
Felipe, sales, was an amazing salesman providing us with all the options and best price pkg for our replacement ac units with professionalism and caring very humble and respectful man, Being a Costco mbr we saved so much on the ac units since Service Experts r affiliated with Costco. David, Richard & Robert r the best technicians ever, they were amazing setting up the units one at the time, they go above & beyond with the installation, took care of our hardwood floors/carpet with covers & cleaning up after themselves. The only thing I would like to request from Service Experts to provide at least 1 or 2 FREE service maintenance for 5 or 10 yrs since other companies r giving away this service, other than that Kudos to Felipe, Richard, David & Robert, having Lennox ac units in our house we can take the heat and the cold at any time yeah
Daniel McElveen did a thorough, efficient, excellent job diagnosing our problem and making sure it was fixed right.
Summer Jessup
2 months ago
John and Ryan are the BEST. They are so helpful when they come out to fix things at my business. (On multiple occasions) They always explain to me what they are having to do and are so patient with all of my questions. Super friendly. They truly do an excellent job and make sure everything is working properly before leaving. Thank you John and Ryan from service experts!!!!
Michael Daugherty
5 months ago
The man who came was very professional, very kind, and really made sure I understood everything that he did. I would be very happy to have him service any future problems I have. A very good man.
gctmcmillian
8 months ago
Chandler and Ricky were extremely helpful and courteous! I received same day service and they answered all my questions surrounding my repair and pending replacement.
Today Alexander Brown serviced my both the unit. He is excellent and very knowledgeable and answered all the questions. He did great job.
Daniel M was really responsive and quick to make the appointment scheduled. He was very thorough and able to break down his thoughts and findings for us in a way we could understand. We originally thought the issue was fixed and when it popped back up again he was incredibly helpful in troubleshooting and even getting back over to make sure he did in fact find the problem. He went above and beyond for us getting our AC back up and running and really appreciate how communicative he was along the way.
William and Mustapha were amazing. Very pleasant, professional and explained everything they did. They shared a couple of recommendations that we really appreciated. Always enjoy working with the team from Service Experts!
Shelby Stafford
a year ago
John Cade was absolutely incredible! He was always honest and efficient in helping remove and reinstall our water heater - thank you so much! Would 100% recommend.
Latoya Cameron
6 months ago
Martin visited our office at Direct Auto insurance in Dunn ncHe did a great job making sure our system was working perfectly !!!He also took time to chant and educate us on our system and the best ways to improve its working capabilityHe was very friendly thank you Martin for being professional and caring about you job!!!!
Tankless gas hot water heater not working properly. Diagnosed the problem (which agreed with phone consultation with the system provider), told me options to solve it, gave me price ranges, and discussed replacement options.
This team continues to be prompt and efficiency. Everyone we have met at Service Experts knows their stuff! Thanks y’all!
Tammie Lambert
5 months ago
Excellent service Mustapha was knowledgeable and explained everything along the way.
Robert Walker
9 months ago
Mr. Ricky Williams was wonderful with his thoroughness, explanation of service needed, and attention to detail. Great job!
Lester Latkowski
4 years ago
Our tech expert, Russell, had 22 years experience under his belt and diagnosed our water heater problem quickly. After obtaining parts, he repaired our water heater in good time. First arrived at 8am and finished the repair 10am. After the usual paperwork, he left 10 mins later. Very nice fella, A++.
Daniel did a great job for us! In addition to our regular AC maintenance, he installed surge protectors in our crawl space and our exterior AC system.
Hamlin Raney, III
4 months ago
Ricky Williams ... OUTSTANDING CUSTOMER SERVICE! Ricky is the only technician I want servicing my HVAC system. He is on time, courteous and efficient!
Nathaniel Neal
8 months ago
Devonta was very professional and informative. He went over and above to help me work through an issue with my service contract. He was very knowledgeable.
Timothy Thompson
5 months ago
John Cade was very professional and knowledgeable about installing my new tankless unit. Installation was excellent and product is beyond expectations.
Herman Sampson
6 years ago
Professional and courteous service by knowledgeable maintenance and service technicians. I have done business with these folks and the the prior owners for several decades. I had a zone system installed in 2001 to accommodate an addition to my home to enhance the efficiency of the existing system so the system would handle the additional square footage at a much lower cost than a new system would have been. The sales personnel and the technicians work with you on an individual basis to solve the HVAC challenges at hand which I appreciate. My most recent maintenance visit associated with the maintenance contract I have had for many years just reminded me why I continue to do business with Service Experts. My experience with the individuals I have dealt with earns the a Good People status in my book. I hope Service Experts continues to put their customers first as many businesses today seem to have gotten away from. I encourage any customer of any business to always do your homework and ask questions. Lots of questions. You get a good idea of the integrity and professionalism for the folks you are dealing with. Service Experts continues to pass that test with me.
Susan Lenderts
a month ago
Connor was so helpful and I’m so grateful Service Experts could send him out to fix our AC the same day it went out!
Skip Vaccarello
2 years ago
Daniel McElveen and Joel Williams were professional and very helpful. They did a terrific job testing the units and installing surge protectors and a UVBluetube. I recommend them and the service.
We were pleased with the technicians, sales team, and office staff at service experts. We had questions about our unit and the tests that were run and they immediately scheduled another tech to run the tests again for a second opinion. They were happy to have us watch and learn as they worked. We spoke to David in the office and he went well out of his way to explain our options and help understand how to determine the best new unit for our home. We are appreciative of that level of service.
Slawek Pruchnik
11 months ago
Daniel did a great job maintaining our heat pumps. Very professional, and the work was done on time.
Danielle Pfaff
a month ago
Zach was polite, explained new options, and did a nice job!
Joe and Brycen assessed lifting our heat pump from its current location due to flooding we have in our patio area. Although they were late due to complications with a prior job, they called to make sure that delay wouldn't be a problem. I appreciated that! While they were here, they looked at what needed to be done, came back with a proposal, and scheduled the work on the spot.
Emma Celentano
5 months ago
Patrick was fantastic, explained things so that I could understand. Great service!
Martin was professional and kind. I like that Martin explained the process of what he was doing. He did not mine me watching over him and learning in the process. Martin saw that I had some wires in my attic that was incorrectly installed. He was able to fix it right away. I will try to asks for Martin to come next time.Anna also came to tell me about advantage program. She was professional and kind.
Steven Schmitt
a year ago
Had service experts come install a tankless water heater for me. The tech John Cade was awesome. Very professional and nice. Got the job done quickly and explained everything he was doing. Answered every question I had no problem.
I used Service Experts to repair my AC. The technician, Tim, was wonderful! He thoroughly assessed the situation, explained what he found, and made sure I understood the whole picture. He took the time, effort, and caring to give me great service. I’m thankful for him!
Gretchen Hofing
a week ago
Hayes and Terry were quick, efficient, and helpful with our maintenance check. We know our system is in good order and appreciate having information on preparing for the future.
Pam Schneider
4 months ago
Ricky and Chandler arrived on time and just completed our spring maintenance. They were professional and went about doing the checkup promptly. We were pleased with their service. A very positive experience.
Daniel M. Will Foti were spectacular! They answered all of our questions and we’re very knowledgeable and patient with us. They were very kind and helpful in answering all of our questions. I highly recommend these guys at Service experts!
Gwendolyn Redfern
9 months ago
Joe Bocchino and Brycen the technician did a great job checking out the system. They took their time and were very detailed in letting me know what was wrong with the system. Joe laid out several options as to resolving the problems they found.
Very thorough and professional. Trust worthy. Zach seemed very knowledgeable about my heating system.
Patrick Florio
a year ago
Matthew was extremely professional and took great care to be neat. He willing answered all my questions and offered some good advice. I strongly recommend this employee and company.
Today I had the pleasure of having Wilkings and Larry install a Mitsubishi Mini Split in my garage. They did an amazing job and the system looks great! It was a cold and rainy day and they made sure to clean up to the point that you can't even tell it was installed today. These guys are truly an asset to the company! 5 stars is not enough for them⭐
Excellent service! Professional staff. Worked with Daniel M. and Brad.
Caesar was outstanding n arrived ahead of schedule he was polite n courteous n respected our home he also practiced COVID protocol n only removed mask after I informed him I had my vaccinations it was fine w me for the job he had to do. He was very informative n professional would like him to be on all of our service calls
I've used Service Experts for both HVAC and Plumbing, and I have a yearly maintenance contract for both services. I am satisfied with the HVAC maintenance. However, I am not satisfied with the latest over-the-phone quote to install a new toilet that I already purchased, but I just need installed.I was scheduled for someone to come out between 11am to 1pm today, but instead received a few phone calls. The last call the tech quoted me $536 to install the toilet that I already purchased. I'm dropping the Plumbing contract that I paid for. It's cheaper to hire a plumber on my own.
Kate Goodyear
6 months ago
Terrence was awesome! He took the time to explain the furnace functionality, safety mechanisms, and what adjustments he made and why.
We had a fantastic experience with Service experts. I called on a Sunday afternoon with a broken HVAC unit and within 90 minutes Rocshawn (our technician) arrived. He was friendly and quickly diagnosed the issue and resolved it within 15 minutes. He answered all of our questions and made sure everything was properly working before leaving. Truly a 5-star experience.
Mackenzie Crowell
11 months ago
Ricky and Chandler came out today for our regular maintenance. They were great and we will be calling soon based off their recommendations!
Jerri Meisner
7 months ago
Mr Tim was an excellent service man. He was thorough and explained everything well. He took his time. Please send him back. We were 100% pleased
Susan DiAugustine
3 years ago
Review these reviews carefully for how people are billed and you’ll see that “Service Experts” makes their profit not by repairing or maintaining existing units but by upselling new, top of the line systems coupled with costly extended service plans. In some examples the customer appears to be leasing their system/service agreement indefinitely. Also note that their 100% guarantee does NOT apply to their ‘Advantage Program’ which everything can get wrapped up in.I called “Service Experts” when I was rushed and upset because my AC had gone out in the summer and didn’t know who to call or what I really needed. An employee named Chandler (who I think was a Salesperson, not a Technician) came out to look at my failed unit and told me that it was beyond repair. He told me how I needed a new Bosh system and about the ‘Advantage Program’ and how it would take care of all the maintenance and stress of ownership. He also added that I could cancel it at any time. My paperwork states that I got their program for the first three months for free so I thought I could think about it within that time. During installation, Chandler told me that the new unit cost $8K. My documentation states that I’ll pay 153.25 for “Heating and AC investment” for 93 months ($14,252.25). I called them today to say that I didn’t want to participate in this program. Now they’re saying that I’ll owe $10,000 to buy the system outright.Go elsewhere!
Brooke was very polite and professional. Completed the job in a timely manner with no issues.
Michael Thompson
a year ago
Are used Service Experts regularly for many many years now they are always there on our close to the time they say how or if not they call and let me know ahead of time. The service tech, Tim, was here within the window and was very honest with me about my system and what he would and would not do to it himself to help save me some money It’s an old system and could be repaired to an extent but I have been putting Band-Aids on it for quite some time. He gave me tips on how to ease the stress on the system until I can decide about getting a new one or not. A very honest individual which is very refreshing these days.
Our furnace wasn’t working properly so Pat and Chandler came out to look at it. They explained my service options so I could review and decide what repairs should be made. Thanks to them for the quick service.
Mandira Chatterji
3 months ago
Technician name Hay’s did the job nicely . I was happily with his service.
Donna Hester
4 months ago
Plumbers, John and Ryan were great! Honest, professional, and efficient!
I will continue to ask for them if I have future needs.
Donna Hester
Tiffany Durand
a year ago
Matt came to replace some plumbing under the house. He was efficient and professional. He got the job done quickly for a fair price. He made sure nothing else was wrong prior to leaving. The company communicated very well. Pleasure to work with!
Ricky Williams and Todd came to do the routine HVAC maintenance today. They were on time, thorough with the explanation of everything they were doing, and super friendly.
I had a great experience working with Service Experts, and their dispatcher Jordan was super helpful and professional. Highly recommended!
Brooke provided outstanding service. Notified me when close to arriving. Very thorough review of my tankless water heater & plumbing in crawl space. A comprehensive check of all indoor plumbing was also completed. I’m a very satisfied customer.
Clarrissa Farrar-Hines
2 weeks ago
Brooke and Conner did and excellent job! Awesome customer service experience!
Ricky explained everything very well, he clearly knows the business and the job. He was quite candid about the problem and my options and help me pick the correct choice. I also found it amazing that when he and I stood in my backyard, the wild animals did not run away, they stood a few feet away from him as we talked. That is a very special kind of energy, I find very few people to have that. I'm glad Ricky was able to help me find the right choice to deal with my HVAC issues.
slenerfoxx157
a month ago
Joe and Connor was great today need more money
My first experience with Service Experts was great. The technician, Ricky, was phenomenal. He was honest, knowledgeable, and friendly. Ever since that first appointment, however, my opinion of Service Experts has declined. Each tech that comes for service is more sullen than the last. I've also had the managers come and try to sell me a new system without asking.
Today Devonte came to maintain my heating equipment. He was knowledgeable and explained everything he worked on.
Clean, courteous, professional and on time.
Don’t know how it could have been better.
Kristal Stoneking
6 months ago
Anna and Daniel M came out to inspect our system, tune up and provide recommendations. We received clear information and are glad to be part of the maintenance membership.
Corey McMillan
9 months ago
The technician Came to perform my yearly servicing and shortly after he began there was a gas leak in the house. He shut off the system, called a senior technician to come check out the issue, then left. The senior technician arrived about 20 minutes later, turned on the furnace, and couldn’t detect any gas leak. Not sure what the issue was ultimately.
Daniel McElveen provided great service during a scheduled maintenance. He was efficient and took his time to talk me through the current condition of my units. He also provided some thoughtful suggestions on what I could do to help extend the effectiveness and life of the units.Update from prior review based on most recent service. Technician, Zach, provided excellent service during a routine maintenance service!
From the awesome phone rep Eula who got me a fast appointment to the very professional and friendly tech Daniel Brown, I was beyond happy with the services I got this last time. I have been using this company for awhile now, but this event tops all events. Please use this company, you will NOT be disappointed. Fast, reasonable and VERY friendly/customer service oriented.
Kabeya was very professional, explained what problem existed and potential issues. Pleased with his work.
Just had a new upstairs system installed (by choice, old system wasnt performing up to expectations anymore). Most professional service staff I have ever seen in last 20 years of home ownership. They have been doing service on both my units since I replaced downstairs unit last year (went out completely in middle of summer, SE had new unit installed in less than a week). Great staff, professional service, very cognizant of my time....and the list goes on. I would recommend Service Experts to anyone I know, and I very seldom provide recommendations. This is actually the first public online review I have done, and it’s solely because I feel that strongly about the quality of service they provide.
Caroline Peevey
a year ago
We take Service Experts with us wherever we go. We’ve lived in a couple different houses around the triangle area and they are always our go to. We decided recently to switch to their Advantage Program which means we got a brand new HVAC system AND water heater with whole home water filtration. They also continue the maintenance and take care of everything we could ever need for two of the most important appliances in our home for no extra charge! The peace of mind and worry free mentality of this program made this a no brainer for us. Service Experts is hands down the best HVAC and plumbing company in the area!
Julie Beezley
6 months ago
Ricky Williams did an excellent job getting my HVAC system up and running again. He figured out the problem and then came up with the solution to fix it. Thanks Ricky!
Lisa Fossaceca
4 months ago
Jordan and Ernest. They did a great job. We’re very informative .
Regina Baines
9 months ago
Zach was very professional and courteous. Zach explained why my unit was running longer than usual. I am very satisfied with the overall service on today.
Sarah Dinger
9 months ago
Ricky Williams was fantastic! He was so kind, professional, and prompt! I really appreciate his service.
The tech was very punctual and knew what he was doing, he did a very good job and did it fsat
I had a 21 year old HVAC system in a house I lived in for 5 years. During the initial diagnostic visit, the crew members were extremely professional and courteous. They took pictures and showed me the various issues with my outdated systems and proposed a variety of solutions, complete with cost breakdowns and detailed information. I felt like the interaction was a pleasant conversation rather than what you sometimes get as just pushy sales pitches, and I appreciated that. After deciding on a complete replacement, the work was able to be scheduled to happen very quickly. The crews were prompt on both scheduled days, and the work went quickly and smoothly. The onsite installation crews were both very professional and considerate. I would definitely recommend this business for anyone looking for an HVAC service team.
My AC stopped working in June 2022 and I called Service Experts with which I have a service contract. They were able to send a technician out that day which I appreciated a lot! I was very pleased with the service provided by technician Pat Sauter. He was skilled and meticulous in diagnosing exactly what the problem was, which he correctly diagnosed the problem: a failing thermostat and burned out wiring. I really appreciated his diligence in figuring out that I didn’t need a new AC unit! The repairs took many hours over 2 days because of the complexities of working in a house built in 1926! But Pat just kept finding ways to get it done. He was an excellent communicator and made sure I understood both options for the replacement thermostat and the costs. After working to solve the problem over 2 hot days, Pat patiently helped me get the thermostat set up and connected to my phone. His assistant was also helpful.We have had annual service agreements with Service Experts for the past 20+ years and have been consistently very satisfied with the furnace and AC checkups their service consultants do every 6 months. Their service people are highly skilled and very good at customer education. We have learned a lot over the years about our system and how to treat it well so it will last a long time.
Patrick came out and checked our system. It had been running constantly. He explained everything to me and did some adjustments.
Cedric Williams
9 months ago
I had what i assumed was a malfunction of my HVAC compressor. I called for service and they were able to get someone out to me the next day. Tim (technician) showed up on time and was very pleasant. I explained my concerns, Tim asked questions; not like I was an engineer or annoying him, just (for me) the correct questions to come to an educated conclusion. Tim recreated what I saw and heard and (every step explained) that it was the unit functioning properly, ensuring that when the thermostat called for heat it would be ready to deliver efficiently and without delay. (I would like to add that Service Experts also installed my HVAC system. I have not regretted that decision, professional, neat, clean and friendly staff and technicians)
Terry and Daniel M. came out today and performed a wonderful maintenance check on my A/C unit. They documented any issues and provided me with all the information I needed to make an informed decision on my aging unit.
Adra Davenport
9 months ago
Tim and Josh did a very good job today and gave me really advice on keeping my furnace in working order.
JAMES BASS WENT FAR AND BEYOND SERVICE EXCELLENT JAMES BASS WAS ON VACATION AND STILL ANSWERED MY CALL AND HELPED ME AND MY 90 year old MOTHER JAMES BASS IS TRULY A GREAT ASSET TO SERVICE EXPERTS. THANK YOU FOR ALL YOU DO JAMES! JIM AND HIS MOM RITA TRAHAN
Anthony Norman
2 weeks ago
Na Kpa was a great technician. Professional, and thorough in his review of my HVAC system.
Jared Gallimore
a month ago
Martin was on time and did a great job.
Hannah Floyd
4 months ago
Martin was very professional and kind, he was quick and efficient while changing out my companies air filters. He showed me photos of some of the filters that he had changed and a photo of a switch that needs to be replaced eventually. He brought up good ideas on how to help improve our offices' air quality, which is a good thing; especially since we are doing some renovations in our showroom which is causing a bunch of dust to accumulate.Thanks, Martin!We appreciate you. -- Brandco.
Ellsworth Pierce
6 years ago
We have the maintenance plan and Emmanuel did our check up. He was very friendly and took time to go over everything with me, being patient with my dumb questions and everything. Of all the techs we have had Emmanuel was by far my favorite but I don't have one I could say anything bad about, he was just a tiny bit more friendly and patient than others.Since getting on the plan we have had great luck with our system only having to call them one time in several years that wasn't for a scheduled check up. They do a great job and look for potential problems before they happen.
I was sold by this company's adorable commercials and became a monthly subscriber paying $12 a month for maintenance service. Suddenly my AC stopped working and I called them hoping to get quick assistance. Instead, I was on hold for over ten minutes only to be directed to a call center that told me a dispatcher would contact me and they never did. For 48 hours I was patient enough; I asked to speak with a manager and am still waiting for a call back. I cancelled my subscription but have yet to receive an email receipt. I love their TV commercials, but their service is beyond disappointing.
Connor and Chandler came out and did a great job tuning up my system in Durham.
Trent Williams
8 months ago
Zack and Bryson were professional, prompt and courteous. They both went out of their way to answer our questions- their counsel was much appreciated.
Richard Zuburg
9 months ago
Service Tech Ricky Williams did a great job in solving a leak in the condensation drain of the furnace. Ricky is an experienced senior technician that can always take care of any problem.
Brook was terrific. She communicated and took her time to do
It right. I am grateful! I have had such great service from Service Experts for HVAC and now for plumbing. Thank you Brook.
Nancy Barilla
4 months ago
Hayes was out today to do my scheduled maintenance on my system. Was very thorough in explaining everything to me about the condition of my unit and what I may require in the future. Very happy with the service I receive from Service Experts!
Brenda Asbury
4 years ago
Service Tech James C. is excellent!!!!! I would like to rate him 5 stars for his expertise. I have had him service my units for annual tuneups on several occasions and he is exceptional in his technical knowledge, extremely professional, courteous and trustworthy. I would highly recommend Service Experts as a company based on my past and recent experience having James as my Service Tech.
Sharon Norton
2 months ago
Connor very very helpful and informative about my system. He is a great representative for your company!
Jefford Jerome
a year ago
The entire process of scheduling and getting the maintenance done was great. Kelly Baker walked me through all the options on the phone, and gave me excellent counsel on what she believed was the right service/plan I should opt for. Tim showed up on time and did an excellent and professional job inspecting the furnace, explained the technical aspects of workings of the furnace and even showed me all the issues/potential problems that the furnace was facing. I couldn't be more happier with the service provided and the business itself. Great job guys!
Bill Harrill
5 months ago
Brad and Mustapha H. Did a wonderful inspection/tune up.
We appreciated Stephen and Cameron's work. They were knowledgeable and worked non-stop! They were on time, courteous, and explained everything to us to make sure we understood what they were doing. We will use this company again.
Robert Brown
5 months ago
Ricky Williams was my tech and was efficient, knowledgeable, and pleasant. Was very thorough and explained everything.
Todd and Martin did a great job educating me on the special programs Service Expert offers. Great communication.
TS Alston-Grant
4 months ago
Terry Kinneer was an excellent representative. He was very kind and informative. We truly appreciated his courtesy and knowledge of his sevices.
Brandt Solovij
8 months ago
Devonte was punctual, friendly, professional and very knowledgeable. He performed our bi annual inspection and was very clear presenting results. Thanks Devonte and Service Masters!
Toni Dezomits
a month ago
Connor came out to service our AC. He quickly diagnosed and resolved the issue. He also thoroughly explained what the problem was, what he was going to do to correct it and provided an estimated cost break down. In addition to his professional service, he was very friendly and respectful of our home. We wish Connor would always be the one to respond to our home for service. He’s is the reason we decided to go with a maintenance plan.
I’d been getting a light scent of gas coming from inside a newly installed gas pack unit - definitely not major but wanted it to be checked out. Daniel Mc. came promptly and after leak testing the gas line connections outside the unit, opened it up to get to the last connection and tightened that one. After reassembling the piping the odor was gone. I really appreciate his thoroughness in resolving the problem and my concern! Great job!
Ray and Will were great. I requested that they are my repair guys in the future cause they were awesome and helpful. Resolved my no heat issue immediately.
sean obriant
2 months ago
Ernest and Pat were awesome. Process went quick and they were super friendly
Alice Stroud
8 months ago
Mr Rick Williams was here today and did a very good job with our unit along with some training on our thermostat 5 star workmanship
Jennifer Buenviaje
7 months ago
We have been very happy with our service from the support staff here, thus far. Patrick just came out and troubleshot a couple issues we were having and was so kind, respectful of our space and extremely knowledgeable. I’d recommend Service Experts and Patrick anytime!
richard fetter
4 months ago
As a contract customer of Service Experts I had them review my A/C system this spring because of a leak detected last summer. As a result of the technician's experience and his conversation with me, we were able to determine that my system did not need a costly repair that other technicians thought would be needed. A big thanks to Ricky Williams - more techs should learn from him.
Daniel McElveen and Dustin Weeks arrived at my house on time, we’re very polite and explained what needed to be repaired/replaced for a reasonable price. All my questions were answered in a professional manner. I would highly recommend Service Experts & especially Daniel & Dustin.
Mauricio Shea
6 months ago
Todd and Martin came through to give an estimate on some furnace work. They were super informative. Great work guys, thank you.
We had a maintenance service today, Nov 19 by Ricky Williams. He came on time, did a great job and we enjoyed working with him.
Na is a great asset for your company..He takes his time to make service excellent. I always request him for service maintenance.
Ricky and Josh were quite thorough in our inspection and service. We have been Service Experts customers for 15 years. We always have good experiences, but this time was a step above!
Michael Quinn
2 years ago
Really bad experience!Service tech arrived. Looked at pressure switch. Told me I had obtained a bad new part. It was recommended by Square D. Told me I needed to have purchsed a new nipple. Because of the position of the bad part I needed to hacksaw the pipe to get it off. He had no parts on his truck. If I needed this done, it would be $300 and be 2-3 more days.I called because I didnt have the tools to do this job. Rented what I needed, and did it myself. I had the correct switch, didnt have to cut pipe, ect. He charged me $106.00 after being told the trip charge would be $79.95. He was here a total of 10 minutes telling me everything that I had was wrong and what I had to do.Very diappointed.Mike
I’ve used Service experts for numerous jobs around the house. Matt Allen has come out for most of the plumbing work and he has done a great job walking me through his process and explaining what he is doing. He has also done a great job of helping me understand what I should be on the lookout for to avoid and potential future issues with my plumbing system.
We’ve been using Service Experts for almost five years and have never been disappointed. I’ve had technicians come out on Super Bowl Sunday at the last minute and most recently Daniel Brown came out and helped with some routine maintenance. Couldn’t recommend this company more for any service needs!
Keifford Spence
a month ago
Daniel M. kept me posted as he performed various system tests. He was thorough with his work. In addition, he was courteous to me and respectful of my property. I really appreciated his visit.
Jill Sciortino
3 months ago
Martin was excellent and very patient with the old AC unit in our NCDOT building. He made sure everything was working properly before he left. Would definitely recommend Service Experts .
Our technician, Hayes, was very professional, knowledgeable and personable. He answered our questions and even made a money-saving suggestion. I feel confident our HVAC units have been well-serviced. Thanks, Hayes!
Excellent customer service from the service techs to the sales team. We’ve personally worked with Everett Chandler. He’s very knowledgeable and honest, he explained all of our HVAC options and we were able to make the best choice for us. I would highly recommend Service Experts to my neighbors and friends.
Allison Guckert
a year ago
The process to sign up for a maintenance plan and setting the appointment was easy and Daniel McElveen my technician was thorough and gave me lots of great recommendations to consider to keep things running smoothly.
Quickly isolated the problem and proposed (and fully explained) several solutions. The problem was that it was a Saturday and the thermostat I wanted was not immediately available. So the rest of the job was scheduled for Monday.Unfortunately, scheduling problems on both sides caused the work to stretch out until Wednesday. (It turned out there was a problem with the unit itself.) The tech that came on Wednesday was able to isolate and address the unusual results the previous tech experienced. After that the install went smoothly.Both of the techs that worked on my job were very professional, polite, and answered every question I had. Overall, if you discount the problem with the unit itself, everything went smoothly.This is the first time I used Service Experts and I would definitely use them again. The phone and scheduling parts of the experience were great - quick, efficient, etc. ( And that is a big plus because my first call to them was at 11pm on Friday night!) I knew who was coming as they called ahead and felt very safe.Finally, I want to say something about both of the techs I had. Both of them were nice, patient, and very knowledgeable. That in itself made the whole experience better. I would defiantly use Service Experts (and the same techs I had) the next time I had any HVAC problem.
Megan Carrigan
10 months ago
I was having some issues with my AC cooling. I called service experts to come take a look. Will and Raushan came out to take a look at the unit. They were able to fix the problem fast, efficiently, and professionally.
Edward Holub
8 months ago
The guys told me when they would arrive and showed up on time. Professional and courteous. Did not try to sell me anything I didn’t want.
We have been a customer of Service Experts for over 12 years and we have always received great service from them. Their technicians are polite, prompt and thorough. When they point out improvements to our system, they do so in an objective manner.
Daniel M did a great job today! Thank you Daniel!
Service Experts fit me into their schedule to repair a non working A/C unit on a 96 degree day. They were friendly, fast, and efficient. Air was back on in 20 minutes with a part replacement. The fee for this quality experience was way beyond any reason and so I will look into other providers for the future.
Khaliel Thorpe
7 months ago
Big thanks to Technicians Ray & Zack for resolving the issue with my heat pump. The initial call was for a tune-up. Technician Zack was first on site, discovered that the blower was not functioning & made a judgement call into the office & requested that another technician come out to confirm what he had discovered. That afternoon, Technician Ray arrived and discovered the exact problem. It was not the blower; it was the terminal strip. It had corroded. Technician Ray was very detailed, answered all my questions and was honest about what he had discovered. KUDOS to a great team. From the C family.
Marcia Thompson
9 months ago
Zack and Marshall were friendly and professional. Very knowledgeable and made sure that my system was ready for winter! Thanks Guys!
Jacqueline Brewer
7 months ago
I received excellent and efficient service from Mustapha and William today. I was extremely pleased! 5 stars!
Service Experts is a reliable, professional, and cost-effective company. Their technicians have been wonderfully maintaining my HVAC system and water heater since November 2016. I especially appreciate that Service Experts does not engage in any “upselling” during their visits.Although all the technicians are well-trained and very competent, special kudos to Daniel B. (#451) who has been performing my spring and fall HVAC inspections since November 2018. Daniel is pleasant and courteous, patiently answers my numerous questions, and clearly explains what work he has done and why. He is most conscientious about cleaning up his work areas and NEVER forgets his blue booties! I request Daniel for each HVAC inspection and even schedule my appointment time based on his schedule! Daniel B. #451, you are my go-to technician with a rating of A+++!!
Haley Lindsay
6 months ago
Ricky Williams was very knowledgeable and was able to find a gas leak and fix it for us. Would recommend him very highly.
Daniel Fuentes
2 months ago
Called company for an hvac issue and was pleasantly surprised they were able to send someone out on same day. The technician, Daniel M., was able to identify and provide an estimate for work. Unfortunately the problem is more complicated than a 1day fix, but the technician was very helpful in running through the many options and scheduled someone else from their team for addional follow up. I would do business with Service Experts again.
Trey Whittenton
a week ago
I’ve had positive and easy experiences with Service Experts so far. I originally called when my HVAC was struggling and we were worried we’d have to replace it. We didn’t, but signed up for a maintenance plan. They explain the options to you but don’t push to upsell you. Alexander was just out for our annual maintenance, and he was on time (actually early), friendly and professional. Even changed the filter for me. Good service, no hassles.
I had the pleasure working with Daniel M. and Will from Service Experts Heating & Air Conditioning coming out to service my AC unit. They were very polite, knowledgeable, and efficient. Highly recommend them!!!! Thank you !
Elaine Sgambati
a year ago
The previous homeowners used Service Experts and recommended them. So we have used them for 3 years now. Our Lenox system was installed new in 2016. Every time they come for maintenance there is always something wrong and you should buy this. A sales pitch. sell, sell, sell. I'm assuming these service reps are on commission. You get a different service rep each time even though we have requested one particular person from the beginning. We had a dehumidifier installed in the crawl space and were told it would be serviced twice a year. A rep came yesterday and stated no, we only do that in the spring. You get a different story each time. One rep went into our crawl space and stated that there was all kinds of mold.....to his surprise I went down there with him and of course he was sooooo overly exaggerating. Sold us a encapsulated crawl space way over priced then a week later found out he no longer works there! I am extremely frustrated with their service. Can't do this anymore!
Kristina Pazienza
2 months ago
Quick fast efficient and kept me informed with status of system and brought an issues or concerns to my attention. Very happy with the price and their yearly plan options. Very affordable.
Ricky did a wonderful job in diagnosing the issue. He explained thoroughly what happened and what to make the next person aware of.
Steven Langlois
8 months ago
Brad and Jorge completed heating system maintenance this morning. I was very pleased with their professionalism and communication of the status of my heating units. Thank you!
Jackie Liles
11 months ago
Richard came to help us and was the most professional technician we had ever worked with. He was extremely informative and helpful making sure all of my plumbing needs were met. His customer service is beyond my expectations! He was a great salesman and thanks to him.and Will, we look forward to getting our new tankless water heater and many years of working together!
Mr. Rick and Mr. Chandler were both very knowledgeable and informative. They we prompt (as a matter of fact early) to arrival and they went right to work. They both were very pleasant to chat with and respectful. I will definitely work with them again. Thank you for your help gentlemen!
Sarah Herndon Cengel
a month ago
Connor and Jordan did a great job with my A/C check! They were professional and knowledgeable. I signed up for a yearly membership.
Rita Dimoulas
5 months ago
I recently had John and Ryan come out again for another plumbing repair that I had been putting off. I had issues with finding a good company with excellent plumbers and that is why I procrastinated so long. Since John and Ryan did such a great job on a previous repair, I had scheduled John and Ryan for this job as they came out previously and did a fantastic job repairing a main water line issue. I do not trust anyone else to do any type of plumbing repair in my home. I had such a positive experience the previous time before, that I will only request John and Ryan. They are both courteous, experienced and trustworthy and will go above and beyond to make sure that the job is done correctly and to their satisfaction as well as my satisfaction. I have found that that is rare nowadays. If you need any plumbing repairs, I would highly recommend John and Ryan. I am very satisfied with the work they did. Thank you John and Ryan!!
Steven Levesque
2 years ago
Called in for a service the scheduler was prompt and polite. He assigned Nathan as our service tech. Nathan called in advance and arrived at the time he promised. He quickly diagnosed the issue fixed without delay. Made sure that all of our member savings were applied on the final bill. Awesome job!
Rocshawn Jacobs from Service Experts did great job in correcting an issue with my HVAC by adding a sensor to prevent the unit from freezing when in cooling mode.He explained the repair and completed the work in a timely manner. He was very courteous and professional.
Mr. Brycen Jenkins did an outstanding job. He was professional, efficient and very personable. I would love for him to come back for my next annual maintenance check.
Kirk Wilbourne
5 months ago
Zack was very helpful in describing the issue with the old HVAC system and providing options and recommendations
I spoke to Brian (a residential sales consultant) Tuesday afternoon. He walked me through all the options, and I had a new HVAC installed by Wednesday afternoon by Derek and Orlando. Near zero hassle, and everyone involved was extremely professional. This is the second time I've used Service Experts.Update:Jim and Daniel, serviced two units. Fantastic fellas. Explained everything in detail. Wonderful experience.
Our technician, Gabe Smith, knew exactly what the problem was as soon as we described our issue. He had us back up and running in less than an hour. He seems to be very knowledgeable and personable, too. The rate was a bit for pricey for no longer than it took and it was a fairly simple fix, but we appreciate the promptness and reliability of Service Experts.
Martha Sue Mattocks
a year ago
I am slowly repairing an 1893 farmhouse for cash as I go. I have a new heating & air system and now that it is paid for got an estimate and starting to replace ductwork. Billy got the financing done while he was here after we had the estimate no fussing . I avoid credit cards so that was a little bit of a problem but he cleanly and honestly worked through the paperwork and they will be installing that next. Superior heating unit and I am sure the duct work will make it all snug and cozy here. Very nice staff. They make problem solving a minimal irritation for the moment. Not a block. Thank you
Catherine Ruffin
11 months ago
Re: brand spanking new Bosch unit with constant issuesCommunication is severely lacking. If you get the wrong person on the phone, they'll serve you attitude for being any kind of frustrated with your situation. Not helpful.Called on several occasions, leaving my callback number, speaking with call center employees. Called and spoke with several women. But every time I called, there were communication inconsistencies within their records or no record of a call, part ordered, or callback. I have some experience and therefore exercised a lot of patience and grace.But now I'm done with playing phone tag and the wiles of going corporate. If you would have your family and children sit in a home with a non working unit for over a week, please post a TikTok. I bet it's hilarious and emotionally packed.Do NOT recommend this company for your needs. We replaced a 14 yo system, after having zero issues in the years since I purchased this property. Since installing the new unit from SE and signing up for the (dis)Advantage program, we've had to call about once per quarter to fix the same part. They do not keep you updated or keep their records straight. It seems they are understaffed and do not have the infrastructure to support all the service calls they get. Aaaaaand they upsell for products that don't even fulfill the sales pitch. Their prices and policies are NOT in your best interest and the experience could add significant hassle and hardship for your household.Go local. Find a small business with solid history. Sorry SE, the Times, they are a-changing. Folks aren't buying it anymore. CEOs need to support their managers and division leaders better, I guess. Profits over people doesn't last.These guys absolutely took advantage of pregnant me while my husband was out of town and I had three littles with temps at 20° outside and no family nearby. The local guy acts human and follows through.RUN AWAY!
Billy Brown came out and did an assessment of my water heater. He was very thorough, professional and polite. I give Mr. Brown a very high rating. 5*
If I could give a negative 10 rating I would. On my spring contract I had someone to come out to look the ac unit on the outside. The tech came on 4/10. I did not want anyone in the house due to the pandemic. I made this clear when I booked the appointment. I have medical problems and can't be exposed to this virus.I can't begin to tell you what a nightmarish experience this was. The tech, who was not wearing a mask positioned himself practically on top of the back glass door. When I told him to back off he went off on me berating me. He also tried to convince me that he should be checking inside.After he checked the unit he told me I needed a new start kit for $185. I also needed a dual run capacitor for $195. I have the paperwork to prove this. I declined the work.All in all this was a very scary experience both from a health standpoint and an intimidating one.I hired another company to look at the unit and was told it was in perfect order. The tech wore gloves and a face mask. I told him what Service Experts found wrong with the unit and he indicated everything was in perfect running order, He also indicated that he knew he could have the virus and be asymptomatic.I've been with Service Experts since 2017. Quite frankly this is the first time the tech was a nightmare. However it was not the first time I suspected they were trying to sell me something I didn't need.I cannot recommend this company from any standpoint.
Gabe Smith was my technician, he came out and serviced my system and set up my digital thermostat. He was able to trouble shoot and get the thermostat working as it should, he also took the time to explain the options and settings. Great Customer service. I have been Using Service Experts for about 5 Years and have never had a bad experience.
I have annual Membership with Service Experts. I have called 5 times to repair my damper motors. Damper motors are available in Aamzon or walmart on 100 dollar...They would not do only labor works, that is why I need to agreed with 325 dollar. However, they did not at all come to fix this. I already paid very high gas bill but it seems they does not care the membership. They dont even keep the call log when did I requested and how many times. When last time I said I want to cancel membeship then also they told someone would contract but that was never happend till. I am really frustrated and want to get rid of such horrible service
Mark Doggett (Franchise Owner)
6 months ago
Tim did a great job on maintaining our two new Lennox 2-Stage HVAC units!
Melissa Little
3 years ago
Kevin, my technician, arrived promptly. He and his manager explained the benefits of services they recommended, so I purchased those. They were completed timely such that my annual AC inspection and the repairs were finished within two hours. Very pleased.
Ray & Chandler came out and did a thorough inspection and maintenance visit on my unit. They showed up on time, got the job done and were very professional. I would not hesitate to have them come out again in 6 months.
Super friendly and knowledgeable, thanks Daniel McElveen!
Mrs SuperMama
9 months ago
I use to highly recommend them but as of lately they have GONE DOWNHILL with customer service. The technicians are their front line people that arrive at your home and all the good technicians that provide excellent service have LEFT! (Which should have been a warning to us to leave this company as well). Now it's just anybody that they can find to fill time slots and appointments with no regards to customer service (rude) and doesn't' have knowledge (or skill) of what needs to be done. This is very disappointing and unacceptable. Kindness and customer service should be of the up most importance when running a business as well as highly qualified individuals to do the job. We will have to take our loyalty where it's appreciated and our business (and money) are respected. I also noticed in the the last few months several other customers have experienced situations such as mine, take heed to the other 1star reviews.
Rod Chambers
5 months ago
Just had a great experience with Service Experts. Daniel McElveen and Todd came out and serviced my HVAC system. They were very thorough and made me aware of a possible issue that could arise in the near future because of a motor leaking fluid. No high pressure sales. Also got a quote on vent cleaning. Todd explained very clearly the process to be performed. Highly recommend these guys for any HVAC needs.
George was thorough and provided good info on improving our efficiency of the air quality in our home. Moise explained a better air filter system which also will keep the air clean. We will consider both options.
We have good experience with the folks here in the Raleigh office which started 9 years ago with the installation of our current systems to replace the 20+ year old units. When we have experienced any issues, the items were fixed under warranty or at a discount with our membership.
Vicki Whitlock
3 years ago
Service was great! Came right on time diagnosed the problem. Part was in stock so was able to be fixed the next day, very professional & explained what was wrong. Part under warranty but paid labor cost. Very professional.5/2020 Had a seasonal check done recently on my heating & air units. All checked out fine. Had them install a new water heater choosing to take the water heater plan they offered. Hans & John were terrific & I am so pleased with their work.
Jennifer Parrish
a year ago
Today we had our Spring/Summer HVAC service. Daniel McElveen was our Service Technician and he was efficient, knowledgeable and polite. He went and got UV bulbs and came back to replace them. We will be requesting that he come the next time for our next maintenance service.
Lydia Wingard
4 months ago
Avoid this company at ALL COSTS if you care about the way they treat their customers. My sister was allowed to sign a contract (while suffering from early onset dementia) that obligated her to paying a monthly fee of around $200/month for several years. When she was no longer able to live alone and we went to sell the townhouse, I was informed that she had been “leasing” the unit and we had to pay Service Experts a fee of over $10,000 before we could close on the sale. She had already paid over $3,500 over previous years for the “use” of the installed system.When I attempted numerous times to speak with someone in authority, I was stonewalled. Since a dollar figure had already been accepted for the sale, my sister lost around $10,000 in the sale of her house. After doing the math, she had payed several thousand dollars more than ANY quality system would have cost. She was taken advantage of in a mean and careless way.
Caroline DiMaio
4 months ago
Brad and Daniel serviced my HVAC system. They arrived promptly and were professional and courteous. What I appreciated most was that they clearly delineated the additional maintenance items recommended to keep our system functional vs the unnecessary upgrade services that they offer.
On Monday 7/18/2022 Daniel McElveen performed a repair to our heat pump blower motor; and, he was very professional, efficient, and got us back up and running. Thank you!On Friday 7/22/2022 Derrick Martin performed a semiannual maintenance to our heat pump; and, he was prompt, professional, and thorough explaining the work he did. Thank you!
Chandler and Ray did a great job with the biannual inspection. Gave us some great recommendations on how we can further increase comfort and efficiency to our house. Hope to see them on the next scheduled maintenance.
Mark Soticheck
7 years ago
I have been using Service Experts for over 8 years now and have no plan on leaving. The techs are always courteous, knowlegeable and friendly. Any time I needed work outside of routine maintenance they took the time to explain the issue in a way that I understand. Last time they also handled the warranty processing and scheduled a time to replace a broken part within 24 hours. My wife and I even have them service our rental units, because we trust them so much. Highly recommend Service Experts!
James was an excellent technician. My control board went out on my unit and would have cost me several hundred dollars to fix. My unit was already aged and was needing to be replace. He contacted Craig who is a sales rep for service experts who also gave exceptional customer service. He was able to assist me with a finance plan for a new heating and air unit and it was installed a few days later. Great service from them both ! I recommend service experts they have always been prompt when I need them knowledgeable and truly willing to help.
Martin Rosen with Service Experts was sent out to diagnose my system that was showing faults. He arrived on time, polite, knowledgeable and personal. He quickly diagnosed an issue with our zone system and informed me that the part will be replaced. He looked at the whole system, spent time checking to make sure everything was working correctly and answered any questions along the way. Thank you Martin for making it an easy process.
Christie Johnston
4 months ago
Shout out to Tim who provided excellent customer service for us today!
Joaquin Drut (Joaco)
6 months ago
Faustino and Brandon were terrific, as was John. They really did a fantastic job. Would strongly recommend this business. Timely and professional all around.
We have been a customer of Service Experts for years. We're too cheap to buy a new unit right now and they do a great job of keeping our unit running. We now have them doing proactive maintenance and it's been great to have them find problems before we're without heat/air.The best thing by far about Service Experts is their people. Everyone we've worked with has been super nice and gone out of their way to be helpful. I highly recommend them.
Stephanie Avery
a year ago
The person I spoke with at this business, Allison Rist, did an excellent job of answering all my questions. And I had many LOL she was very patient and when she could not answer a question she had a technician call me within the hour. They were at my house the next day and very safe with masks. 100% use this business again
I would like to say thanks to Richard S. For his services today. Our workspace is comfortable and back to normal. He was prompt with the repair and very professional. Highly recommended.
Kensley Pleasant
7 months ago
Ricky Williams was outstanding. We had several techs come out over the last month from multiple companies trying to fix out heat. Ricky spent three hours here until he was confident he solved our problem and taught me a lot about my HVAC unit. I’d highly recommend Rock and service experts to anyone.
Great service! Pat & Chandler were very professional and knowledgeable! They recommended a reguvination kit. Which saved me money!Thank you
Lawrence Rosen
3 months ago
July 2022 - Daniel M was professional, efficient, and explained work and findings clearly.May 2023 - Patrick went the extra mile ensuring all questions were answered. Professional and cordial service.
Excellent experience! The main office had gotten me an earlier time for the technician to show up as their schedule was busy and I had a time scheduled that was 3 weeks out. The technician, Gabe Smith, showed up early and had been to my house last year checked the furnace and made sure everything was up to spec. One of the parts had to be replaced, but he was able to get the part from the main office, be back within a hour, installed and tested it, and I got a discount for having an annual service contract.Great customer service, experience and communication. It really does say something about a company when it is the same techs every year and the service is consistent.
I have the maintenance agreement and they definitely did an awesome job. The technician was easy to talk with and answer all my questions well. The office staff made it easy to schedule appointments. I would recommend them.
Eleni Christakos
5 months ago
Ricky is very knowledgeable. He took the time to explain everything that was going on with both of my HVAC units. When he finished servicing, replacing, & and cleaning everything, he set my thermostats back to where I had them. Thank you, Brian, for sending the best!
Daniel McElveen and Lorenzo P.
Were exceptionally friendly and helpful. Professional work ethics.
Highly recommend them.
Hayes our HVAC technician was very responsive as to his arrival time. Performed the work and was very professional.
Daniel McElveen was on time, respected our house and answered all our questions. He asked if he could run the air conditioning since it was pretty cool outside. I really appreciated that. It gave me a chance to get a sweater. Daniel is so delightful that I'd like to have him back every time. 😍
Zach was knowledgeable, professional and on time. Great service!
The Service Experts service techs (Rocshawn Jacob and Will) arrived on-time and did a thorough inspection for our annual heat-pump check-up. They were both very congenial, knowledgeable, and professional. We have been customers for over 3 years.
Right now we are very dissatisfied with Billy Brown of Service Experts. In June we had a new unit put in for 13,000 and an encapsulation for (can you believe it) 17,000. It was financed with the Advantaged Plan and ServiceFinance. We have paid faithfully through direct deposit to Service Finance and we were not aware we had another account with Service Experts. We didn’t have a clue that the tots cost would be 30,000. We are a retired fixed income family in our 70’s. Mr. Brown came out this week to clear up the confusion and it did not end well. Some words were exchanged and my husband mis spoke. Mr Brown got up and abruptly walked out and we haven’t heard anything since. Mr. Brown said he did all disclosures and that we understood exactly what we were getting and expected to pay for. I beg to differ. If he had told us that our total charges including everything was going to be 30,000 we would have stopped the process then. Also if we had UNDERSTOOD we were being billed by two companies we would have objected to that too. The work was done in June and now in December we are getting the bigger picture. We have only paid one company up to this point. We don’t know what is going to happen now. Truly I think Billy Brown is shady and unprofessional.
Ray and Chandler did a great job ! All things checked out.
Donna Daetweiler
a year ago
Awesome service. Allison was so stupendous on the phone. She is very confident, polite, professional and has a wonderful sense of humor. It was our first experience with this company and it was SUCH a good decision!Thank you Allison!
Ginny Mahaney
7 years ago
Our upstairs A/C wasn't heating properly. On the first service call, the Service Experts technician did not properly diagnose the issue, and the service he provided did not fix the problem. I called them back and they sent Bryan out the next morning. Bryan was absolutely outstanding. He was highly skilled, very pleasant, understanding, apologetic, and extremely thorough. He was here for over 2 hours to make sure the unit was working properly. I am very pleased that although the missed they mark the first time, Bryan did an outstanding job of making up for it.
David Panella
9 months ago
Homeowner beware. They charged $99 to come out and quote gas line/plumbing work. Plenty of other contractors out there that will see what you need and quote free.**11/21 UPDATE**I was contacted by a manager and acknowledged they made a mistake. As it was not a service call, I should not have been charged for the quote and received a refund.
Brooke was punctual and very professional and excellent.
Andrey Kochetkov
a year ago
I always use Service Experts to maintain my AC and Heating equipment. They provide good and reliable service. Last visit was for Heating maintenance. Rockshawn Jacobs, the technician (Tech 737) arrived on time, was professional, did everything quick and with confidence. I was very satisfied with the service.
ANGELA D WILLIAMS
a year ago
The service was excellent, the technician Mr Na was so great and very knowledgeable about every issue that was presented!! He tackled them, as well as listening to my every concern!! He gave me helpful money savings tips on how to lower my energy bill as well!! And we all need that in times like these !! I highly recommend this service to everyone!! There are the best and ! I also like the fact that he respected my house by covering his feet and face before entering!!
Jacob Garner
9 months ago
Daniel was the tech that assisted on a routine Heating maintenance. He was professional in his work, timely and answered any questions we had on our system. The Supervisor, Chandler, was also very responsive and provided great recommendations for our system for seasonal changes.
Daniel McElveen performed the maintenance on my Furance. He was on time, efficient and explained what was needed and the options I had. Thanks Daniel!
Great experience with Brad and Ray. My husband made the appt and forgot to tell me. Brad and Ray were patient as I confirmed their appointment. They explained the recommended updates, and the reason why. I appreciated their professionalism.
At our home we had a emergency no A/C up stairs. My wife called and they sent Mr. Alexander. He was pleasant and went straight to work. After doing a full diagnostic review of our system he found it was only a clog drain line. In less than two hours we had COLD AIR. I say thank you to Alexander for his professionalism and explaining everything to us. We are going to set up with their yearly review and inspection to prevent such issues coming up. Alexander and Service Experts are #1 with us. If you have a issue please reach out to them and be smart sign up for the inspection service.
I had a problem with my 5 year old HVAC system at my house where it wasn't cooling. Service Experts were able to get me on schedule immediately. The very next day Danny M (the technician) showed up and was quickly able to assess the issue. Danny M was extremely professional and courteous throughout, walking me through all the trouble shooting steps. Once his test were complete, he was able to give me a very reasonable quote and in a couple days my HVAC was working properly again. I have worked with many HVAC companies and Service Experts of Raleigh are honest and dependable. I highly recommend this company!!
Great experience with John K, had a new home filtration and water heater installed. Very professional, timely, cleaned up after. Would definitely use him and their services again.
Dorothy Murray
5 months ago
Daniel McElveen & Scott did a great job
Servicing our AC. Very professional & helpful. John Cade also great job installing a new tankless water heater & follow up service last week.
Patrick Georgoff
3 months ago
I had a freon leak identified in a 2 year old unit (likely from a loose connection). This company charges $148 PER POUND of r410 to refill. I needed 3 pounds. Ultimately, the service cost over $500. This is a racket. There are reputable companies in the Raleigh area charging half that price per pound. Per the technician, this price is set by corporate. This is a great reason to go local and skip the massive markup. I wish I would have done my research in advance and saved hundreds of dollars.
Daniel M did a great job today and was very informative. He explained the issue thoroughly and made sure we were happy when he left.
Jim and Connor were very helpful and informative. I have a lot to think about and they were transparent with the information
Teresa Lazaro
6 months ago
Martin did a great job at Medlin Davis Drycleaners at Bent Tree. He was very nice and funny. Thanks for getting our air back on!
Rocshawn Jacobs was a lifesaver! It was 100° with heat index even higher🥵🔥. I had been out of AC for a few days. Another repairman came out and said that since he did not have access to the roof he could not help me and left. I did tell him that roof access was not necessary for my problem. Rocshawn came out and saw the problem right away without even accessing the roof (though I had arranged for roof access by that point if needed). Everything was smooth and professional and I am as cool 😎🧊 as a cucumber! A great experience!
Have used Service Experts in the past. Always efficient and knowledgeable on my units. Take the time to educate me on the status of my units. Thanks to Patrick and Chandler.
Daniel M. was very courteous and professional. He let us know all the actions he was taking and he worked very efficiently. When he was done, he clearly explained his findings and recommendations for any additional maintenance without any pressure to do so. We have been very pleased with Service Experts and technicians like Daniel M. solidify our commitment to then for our HVAC needs.
Barbara Persinger
6 months ago
Daniel M came to service my thermostat. He was professional, courteous, and helpful.
Christopher Moore
5 months ago
Had a great service from Tim! Will be requesting again whenever i need service.
CYNTHIA SAMUEL
a week ago
Brooke was very courteous and stayed till everything was fixed.
Vincent Carter
5 months ago
Thank you Mustapha H for the great service today. Very polite and knowledgeable.An excellent technician!
Had a service call set for weeks for a 2 hour window. Was told I would get a call 30mins prior to arrival of service professional, as I have been promised before (without call being done). Today no call was done, guy showed up. I mentioned to him and said I wasn't ready but come on in. He said I was rude and he wouldn't come in, went to his truck and sat there. He came back when I called the office. Then I mentioned only problem was the lack of getting a call. He blamed the office and refused to apologize. He left again. This unprofessional childish attitude is ridiculous. Use with extreme caution!
Excellent customer Service! Service Experts Technician Devonte' H. Did a fantastic job explaining service performed. Routine yearly maintenance even took the time to show photos of what was completed. A+ and 5 1/2 stars. Zac was fantastic.
Hays was very prompt and Polite very happy with the service we received
Harriett Blue
11 months ago
Tim did a superb job of explaining the what he did and why as I was clueless on what needed to transpire...he was extremely patient with us as he had to explain things a few times before it sunk in. Also my unit was full of wasps/ nest that he had to spray before he could even get started...I recommend him highly to anyone needing HVAC work performed!
Elsie Rstliff
8 months ago
Service was excellent. Details of what was going on were very explicit and explained to me by gentleman. Very very pleased. Tech Richard williams
Daniel M., the tech sent out by Service Experts, was very courteous and willing to answer my questions about my system. He was thorough and efficient about servicing my unit, etc. I truly appreciated his knowledge and expertise.
Deneen in customer service is the best and a great person to be representing the company.Will the sales person was very quick, thorough and honest. He is another great representative of the company.The installers were very efficient and explained all my questions. They were very good representatives of the company.
Tech Shannon was personable, professional, and courteous. I’ve been using Service Experts for many years and have never been disappointed. I’d recommend them for any HVAC issues.
Christopher Tavares
6 months ago
I have used them a few times for repairs and I have had good experience with them, but when it comes time to purchase a product, they will tell you what you want to hear to sell it. When you have it, then it's different story. I would purchase anything from them again. So much so that they lost my business for repairs as well.
Clarence Jones
5 months ago
Ricky and Brad were helpful and thorough. Very professional.
Ricky came and got me all fixed up after the storm last night and the cool air is flowing again! I was able to call this morning and get an appointment super fast for today! Amazing experience as always.
The technician I had to service my system was excellent and very professional. Name is Daniel McElveen. He performed a great job. Made recommendation that was fulfilled also today. The job was excellently performed and to my standards . In future services I would like to request that Mr. McElveen return. We developed a trust which I am so thankful for as I am a senior citizen and a widow living alone. Daniel was very responsible, receptive and very professional. Companies need more young people like Daniel. Thank you for allowing me me to give you my review today. Jean Stanley
Marty Jo Kulenic
8 months ago
Martin just finishes doing the yearly maintenance on our oil furnace and I was very impressed with his knowledge and thoroughness in doing the maintenance on our furnace as well as taking the time to explain his findings. I thought that Ben, our previous technician was good but Martin is even better! Sometimes it is good to have fresh eyes check the system. Not many know how to maintain an oil furnace but Martin knows his stuff! Five stars for his work and I hope he is the one your company sends again next fall for our yearly maintenance.
Chris “Binx” Murphy
a month ago
Service experts sent a salesman out with the service call where they spent hours trying to sell us a $10,000 system instead of the minor repairs we required. I was charged over $500 for them to come charge our Freon, instead they blew a valve in our system and leaked all of it back out. Following this we had to then call another company to repair correctly.
Michael Riggio
8 months ago
Devonte was exceptional today, thank you for sending him out! Great service, professionalism and education. Merry Christmas!
Marcel Choudhury
2 months ago
Excellent service by Daniel Brown. Very responsive and experienced. Came out and fixed the issue without any problems. Would highly recommend him.
Patrick was outstanding. He worked late into the evening making sure the system was right. He was courteous and respectful the entire time. The bill was very reasonable considering what needed to be done. I highly recommend service experts.
Vera Bennett
6 months ago
Fisher Memorial UHC - Martin came out to perform the 6 months maintenance service on our equipment. He provided excellent service and also made recommendations for things needed to help improve our system. Josh (Contract Manager for our account) came by as well. He spotted some problems we were not aware of which was very helpful. We also needed to get a quote for additional equipment, so since he was here he was able to access our needs and provide a quote.
Elizabeth Barnes
11 months ago
Cole and George did a great job installing my new heat pump. They were knowledgeable, efficient and courteous. Cole explained the new thermostat clearly so that I could understand how it works. They were more than above average. They were excellent.
Our 2 HVAC systems have been serviced by Service Experts since we bought our NC home, and we also used them in NJ for years. About 6 months ago our older system failed and was so old that it was beyond reasonable repairs. Salesman Billy Brown with assistance from Sales Manager David Lee were extremely helpful in arranging for our purchase and installation of a top notch new system with Lennox equipment, with which we have been completely satisfied.As luck would have it, our second system now 12 years old just stopped working properly. The Technician from Service Experts came to diagnose immediately and advised that several critical parts of the heating system were in need of replacement. I was carefully shown exactly the basis for the serious and expensive repairs found necessary.Once again, at our request Salesman Billy Brown spent a great deal of time with us along with the Service Technician to formulate the best plan for new system replacement. The suggested new system proposal was recommended as well by Sales Manager Savid Lee.Happily, the entire new installation process was able to be started immediately and was completed with perfect results 2 days later. We are very appreciative of Service Experts and their very professional and competent staff. Mark Fleder
Joe Bocchino came by to advise me on my system. At first I was going to replace only the blower motor. After discussing it with Joe, it seemed like the better option was to replace the system. Joe sized up a replacement and did his best to give me a good price. He might even be able to hook me up with a discount from Duke energy.
Robin Barham
5 months ago
Jim and Ricky did a great job with my service today. Both were really professional and nice to talk to as well. I would have them both to come back again for my next service.
Thank you to George and Na, technicians who did an excellent job with a service visit and a repair job. Very kind and professional and took the time to explain very thoroughly how the repair was completed. George closed up the crawlspace for me and locked it; an extra step he chose to do for us; which I appreciated because I always forget!
Jean Marie Whaley
5 months ago
Martin was very thorough and gave us good information to make decisions about our maintenance
Allison Cummings
3 months ago
Ricky does an amazing job! He is very nice, knowledgeable, and trustworthy! I always request him for my service appointments.Ricky serviced my system again today, 5/4/2023 and another wonderful experience! He makes the process so simple and is a pleasure to see and talk too! I always know I’m getting honest info on my system!
Daniel McElveen was the service tech. He showed up on time and did an excellent job He replaced the UV light in the system and installed a new capacitor on the unit outside. He was polite and friendly. Service Experts are the best!!!!!!
HIGHLY RECOMMEND!!! We love Service Experts especially our technician Gabe Smith! I would recommend this company and our technician, Gabe, to everyone I know. Not only were they prompt with their service, but their rates were fantastic. Gabe was extremely knowledgable and did not mind educating us on every step that he was doing to improve our current system. We lost heat at Thanksgiving time and we were hosting the holiday at our house so, our house was full of family. Gabe came out late in the evening and fixed our system so that we didn't have to suffer through the holiday.
Andres Caceres
a month ago
Daniel M. got my air conditioner back up and running quickly
Jordan and Alex stopped by today and did an excellent job to find the problem and provided the best solution! Thank you both!
Ashley Fisher
3 months ago
Quick friendly service. Very nice and timely. Great job.
Patricia Brooke
a month ago
I had an emergency situation with a water problem I was very concerned about. Dan Brown and Joe took care of everything and did it well.
Zack was polite, professional, and efficient. He even arrived early! Excellent service
Mustapha and Todd are always great. They just performed my routine maintenance on my home and made some good recommendations
Ernest and Brycen where amazing and great to work with. They figured out the issue immediately and got the job done!
William Stanford
a year ago
I had an absolutely wonderful experience. My AC went out on an extremely hot day and Mustafa saved the day! The most kind, thorough, and experienced technician I've met! He wouldn't leave our house until the problem was resolved even though it got very late to make sure my daughter had AC. Mustafa you are the best!
They always get the job done and the outcomes I want whether it’s service or replacing units. Zachary Massey just took great care of us today.
John Dinwiddie
5 months ago
Hayes diligence is the best we ever had.
John Dinwiddie
Schuyler Dunmyer
11 months ago
Will and Ricky were very professional, they were patient and explained the issue and how to use new thermostats. They stayed until they identified the issue and it was fixed. Will and Ricky did a great job overall!
Craig Wright
9 months ago
You want or need a good HVAC company. Call Service Experts. They are great. Especially Ricky Williams. He’s the best Sr Tech I’ve had work on my unit. Straight up and honest, no BS and knows what he’s doing! Call’em!
LakeGaston_LionsClub
6 months ago
Josh and Daniel M were friendly, professional, polite and on schedule.
Willie Duncan
4 months ago
Today I was impressed with how professional Chandler and Na was. They gave a complete overview of my AC system and what it needed without any high pressure. When it's time for system replacement, Service Experts will be considered. Thanks for your help. Willie
Chandler and Ray are great. They did a thorough maintenance on my ac unit. It was excellent work.
Zack did a great an efficient job
Jack Blankenhorn
5 months ago
Daniel M checked out our system, explained his findings and made recommendations concerning our system.I grilled him pretty good on a number of items, but to his credit, he expanded upon his findings and patiently answered to my satisfaction.Knowledgeable and thorough.
Rozlyn Sorrell
a year ago
I recently registered as a member, after utilizing their service for years. It is practical, economical and their servicemen have always been courteous, polite and swift in completing their work. Patrick, who serviced me today, was particularly thorough, taking time to answer all my questions and seemed to go above the call of duty to provide thorough maintence on my units(s). He also made suggestions and recommendation to help prevent future challenges without being pushy or trying to sell me anything. Glad I Invested in the membership.
Daniel M. and Marvin did a good job, fixed HVAC quickly and provided recommendations for maintenance
DeKay All Day
9 months ago
My technician William Reyes was able to quickly diagnose the issue, and remained to ensure the temperature began to rise in the home.
Imad Aldroubi
a month ago
Connor did a great job in fixing my AC
Martin and Scott were on time, thorough with explanations, they answered all of our questions and gave excellent customer service. Very polite! Highly recommend!!!
Marcus Corpening
6 months ago
Ricky was excellent! Came by to our place the day of, and was thorough to figure out the exact issues and give a detailed recommendation of what needed to be fixed. Was trustworthy and didn't try to oversell me - only what needed to be done. Appreciated it and will definitely be using Service Experts on the future!
Rocsgawn jacobs and Moise Tabon Were very efficient, respectful, pleasant and did a great job. Told me about possible things that would help our unit and the air quality in our home. Appreciated their expertise.
Patricia Ballenger
3 months ago
Daniel Brown was very professional, explained the process , & answered all our questions. Very good to know patience still exists. We have had other techs from different companies but Daniel has topped them all. We will be requesting Daniel for our service requests. Thank you Daniel
TeeWayne Grimes
4 years ago
Excellent service and fair pricing!! The technician was knowledgeable, & timely. He explained everything to me and his work exceeded my expectations. As an example, he looked at my filters and said I did not need to replace them because they were still in good shape. My annual service contract is fairly prices and would recommend Service Experts to my friends.
Highly satisfied! We called and got a same day appointment. Billy came to our house to give us a quote on a new AC system and was very knowledgeable. He explained all of our options without any pressure, and explained the Advantage Protection Program as well. Billy is a great person and truly cares about people. We are going to refer our friends to Billy/ Service Experts! Thank you for your professionalism and a great experience!
Christian Wolf
a month ago
Daniel M was quick to identify the issue and get it resolved. Very professional and would highly recommend his services.
Elizabeth Buiter
8 months ago
BEWARE!!!! THIS COMPANY PREYS ON SENIOR CITIZENS!!!!! 0 star.This company scams people into 10 year contracts. My father in law passed away a few months ago.Before and at the time of his death, he was not well but, as we were go his finances ect, we discovered that he had gotten into a 10 year contract with this company, in exchange for leased AC and central heating unit, maintenance and repair. Over the 10 year period he would pay his monthly service fee. At the end of the 10 years he would then have to pay over $10,000 to purchase the unit.The contract is completely abhorrent. It even says he cannot even talk/publish anything about the company that may reflect badly on them.
Shannon was the best HVAC servicer I’ve dealt with. Very friendly and extremely professional. Happy with the company and appreciate your help Shannon!!
Our HVAC inspection/maintenance was done by Matthew Nichols. Matt started the appointment right on time. He was extremely professional, he identified some possible issues, and took the time to explain how we can fix them before they become a problem. He also was willing to work around my schedule to find the best time for him to bring the replacement parts we needed in less than 24 hours.
Bobby Huggett
8 months ago
Always receive great service and response. Techs are great to work with. Highly recommended. Thanks to Martin for helping us out today!
Service Experts came for a regular check on my system. Na and Damien were great! Explained things and answered my questions to be sure I understood.
We have used Service Experts for a number of years now for our HVAC maintenance and repair. We had a service call today (mid-August... hot!!!) since our 3rd floor wasn't cooling properly. Rocshawn Jacobs was our tech, and similar to other SE folks who have come to our home he was on time, completely professional, and did a great job listening to my concerns and keeping me informed on the issues he identified and how he resolved them. He was in our home for two hours and was able to fix the issue without needing to replace any parts, so all it cost us was the discounted hourly labor rate, which we were thrilled to pay since our A/C was back to working fully. Thanks Rocshawn and thanks SE!
Cynthia Paris
3 months ago
Daniel Mcelveen and Joe did a great job. They explained everything that need to be done with my system and why it needed to be replaced.
Recently purchased a new home and contacted my past rep William. As always he was right there to help me and my wife. We had him schedule a basic maintenance/checkup on our system so we had peice of mind with the system. He came out with service guy just to make sure we where all set. He didn't have to come out for the service but he goes that extra mile to make sure we are always satisfied.
I have a home at Lake Gaston. Costco used to work with service experts. I contacted service experts to get a quote on an install. William F arrived on time. We worked through the best approach for the new system. He gave me an install quote for both options (split and mini-splint). He also informed me of a promotion and told me how long it ran. I had another company coming to do a quote and we worked through the process So that I could stay with service experts. They also could do the install the next day which was really convenient.My installers were Richard L. and David R. Both of them spent a majority of the day here. They worked hard and ensured the system was up and running and safe. He told me that he considered and brought blocks in case of flooding in the area. They also promptly told me when they ran into a problem.Not only did they install the air condition but everything looks new including the disconnect switch.Their clean up was immaculate. They even put mulch and removed some leaves.After a long day of installation the one technician made sure I understood the unit.
David Tyeryar
4 months ago
Ricky and Josh were on time, professional, and cleaned up after the service. They did not try to up sale any additional services other than what I needed. I had used service experts before and had the same great service. I highly recommend service experts.
Tim did exceptional job of repairing thermostat and patiently educating me on operation of thermostat. He also was helpful in answering system questions.
Carol Wilkins
6 months ago
I am so happy with the service I received when Ricky and Todd responded to a no heat problem. They were very thorough found the problem and fixed it. They were very professional and friendly.
Andrew Mcdaniel
2 years ago
I am very disappointed in calling service experts in learning that they do not service the Nash county NC area. My brother has worked for the Richmond VA office for almost 15 years and their office is the one of the top heating and air and plumbing companies in the Richmond VA area. This was no mere service call this a call to have an entire new system installed on my second floor which happens to be the main living area. This is such a disappointment and will never recommend this company in the Raleigh area and I am a general contractor with lots of contacts and customers of my own. Thanks alot service experts.
Lovelace Burwell
6 months ago
Tim from service experts did an excellent job servicing my air condition and heating he deserves every bit five stars for what
Martin was friendly and very knowledgeable.. He upholds Service Experts name 100%..
Daniel was prompt and did a good job diagnosing and fixing an issue between our thermostat and blower.
I have been with Service Experts for nearly 16 years, first for regular maintenance, then to install a new system. They have always been prompt and courteous in all my dealings with them. They always explain what they have done, what may be needed and what my options might be.I have recommended them to friends and neighbors and have never heard them complain.Great company with great employees.
Corey Stephenson
a year ago
Todd Atkinson helped us with our new hvac system replacement. Best experience we could ask for, responsive, professional, and had us back up and running in no time. Definitely recommend him and Service Experts Heating & Air Conditioning.
Carrie J Edmonds-Hicks
2 months ago
Ryan and Matt were super professional and knowledgeable. Thank you! Water systems maintenance
Service Experts were recommended to me by my neighbor who has used them for many years. Based on my experience, I’ll use them forever, too.My mom’s AC went out at night on 8/1. August 2nd was the first day of the three hottest days of the year. It was 87 in the house. I called Thursday. Service Experts were here on Thursday. Tim was so impressive in diagnosing the AC problems & communicating them to me. If you only knew what that entailed (crawling in a small earthen crawl-pace), you’d understand my appreciation. Brian, a consultant, arrived to explain to me my options. He patiently & thoroughly explained them to me. No pressure whatsoever. Just giving me the facts.Before he came, I was adamant about not replacing mom’s unit b/c I knew the house may be sold w/in a year. So, I opted for the repair option. After another sweltering night, I decided I needed to replace the outdated unit. I called @ 8:00am on Friday. Before 10:00am, Todd, another consultant, arrived. Yes. That quickly. Todd was amazing! He laid out my choices & described the benefits of the Advantage Plan. Within 30 minutes, I was signed up, approved, & scheduled for delivery/installation on Monday. And much to my surprise, Todd called me a few hours later to say he had worked out a way to install the unit the next day on Saturday. Two days (& sweltering nights) early. By mid-afternoon on Saturday (thanks to the hard work of Nelson & David), mom’s house was cool again. The installers weathered an unexpected, pretty serious thunderstorm in order to finish as quickly as possible. They arrived on time, were hard working, & extremely polite.So,-hottest days of the year. -extremely busy market (competitors were looking at a week+ for installation)-low inventory due to CoVid supply chain issues-I called late Thursday & was sitting in cool air by Saturday afternoon.Can any company top that? I doubt it.
Daniel M was very professional and did a high quality service job on our home we would surely recommend him at anytime.
Tim at Service Experts is the real deal. Great guy who helped me address some leaky pipes.
Stanley McClarin
3 years ago
Christopher was awesome. My AC went out at the worst time possible. I have a warranties company I use but knew they would not return my call until Tuesday as well as a couple more days to come out and assess. I called Serbice Experts and someone was out within an hour. It was late but he was more worried about us getting back cool. He explained wheat he was doing sad within an hour the house was feeling cool again. Thanks Chris....Happy wife...happy life!!!
Ramona Mitchell
4 months ago
Daniel M and Ernest did a great job of explaining things and answering questions!
Dawn Corbett
2 months ago
I was given a 4 hour window to expect a technician to call. Those 4 hours came and went without a phone call, text message or technician coming out to my house. It wasn’t until after those 4 hours expired that someone called and said it would be at least another 2 to 3 hours before anyone would be available. That shows a lack of communication within the company and a lack of respect toward their customers. Very dissatisfied.
Meredith Miles
6 months ago
Ray and Chandler did a great job and were very friendly.
Joe and Rocshawn arrived promptly and completed the maintenance in an efficient manner we’ve come to expect from Service Masters. They have definitely lengthen the life of our HVAC system.
Having problems with ac and thought we needed new system. Todd came to my home and was very professional and detailed with his presentation. Found out we only needed to repair but would use Todd again if we need new system.
Elizabeth Bell
6 days ago
Had a good experience w HVAC technician Patrick Sauter. Friendly and quick!
Terry Bowers
9 months ago
Martin was very thorough and personable. Answered any questions I had. Explained what he was doing and why.
Garner Halloran
a year ago
Ductless mini split installed in my sun room. Fantastic install job. The technicians accommodated the room configuration so the drain was out of the way. Unit has been working great for over a month.
Dimitri Yancey
4 months ago
Timothy provided more than excellent service. We were having some ac issues that could have led to an 4 hour job, but he turned it into 2 hours. He made sure I understood the issue and made sure our AC was back working as it should
Rocshawn Jacob did my annual HVAC maintenance. He did an excellent job. He thoroughly checked the system and explained in details. He is so patience and honest. I greatly appreciate what he did. He deserves more than 5 stars.
Daniel McElveen performed the annual AC maintenance on both of our AC units. He arrived in time. He was very professional. He maintained Covid-19 precautions. He also provided good information about the conditions off our systems and recommendations based on those conditions. We've been very pleased with the consistency of service we've received from Service Experts over the past 35 years.
Marlena Young
a month ago
Connor actually fixed ny system when others could not. Vary thankful.
My husband Stephen called Service Experts at 7:30 last Wednesday evening and was surprised and thrilled to find areal person -Ashley to answer. He told her that our air conditioner had stopped working and that we needed help. Ashley told Stephen “Okay”, and that a service technician could be here in 40 minutes. Sure enough service technician Daniel McElveen arrived quickly and in short time our AC was back working in our three zones. Daniel also told us and suggested ways to improve our HVAC system. We agreed and added extra equipment for a higher quality and cleaner HVAC operation. Yes, we found Ashley and Daniel to be most professional, friendly and efficient in working with us. Certainly such quality service is both uncommon and rare in most business companies these days. Please know we will highly recommend your company to our family and friends in the future. Thank you so very much!
Craven and Andy did a great job, very reliable!
Angela Crabtree
a year ago
I want to thank the guys at service experts that helped me get set up with a new system. Mike G and Daniel M recommended a great system and zoning it for the upstairs; it has never been that nice upstairs. As well as the awesome job the installers Richard and Mukuna did making everything look very nice and clean, and explaining everything throughly. They walked me through the process while installing the system, as well as walking me through how to use the thermostats. Awesome job
Jennifer Cade
7 months ago
The technician, Craven B., that was sent out to complete our seasonal HVAC service was very courteous, professional, and knowledgeable. He completely checked over our system and performed any required maintenance. He also took the time to explain any issues he found and what he did to correct them. Thank you for always sending out top notch technicians.
We had an AC issue and called, they were able to get us in promptly, and when the technician got here (Daniel M.), he was professional, quickly identified and fixed the problem, then explained what he had done. Would definitely recommend them.
I have used Service Experts Heating & Airconditioning for 21 years. Today Damien, Richard and Ernest came out to service my air conditioner. Damien and Richard called ahead to let me know they were headed my way. Once here, they checked over the system to be sure everything was running properly and cleaned things as needed to be sure we were all set for the summer months. Ernest arrived toward the end of my appointment to check to see how we are doing with our unit and to see if we needed anything additional.
Service experts is hands down THE best heating and air company around. They are prompt and knowledgeable. Thank you Ricky Williams!!
1-10-23Rocshawn arrived on time and introduced himself to me. I explained that my HVAC fan was “running” on the inside but the compressor was not working. I was using an supplement heat source to keep my home warm. After checking the equipment, Rocshawn informed me that a “board” was not working and had to be replaced. Since parts for the Rudd HVAC were still under warranty, the part would need to be ordered and would probably take a day to obtain. He set my thermostat so the the HVAC would provide heat. He explained that Service Experts would me to set up another service call when the part was available. He was very nice and answered all of my questions addressed all my concerns .1-12-23Service experts scheduled a technician to install the broken board. Daniel arrived on time an introduced himself. Daniel install the new board but also determined that the board failed do to a cascade of failures of other parts and system issues. He explained what each part would cost and estimated the repair costs. This would be the third costly repair on a 3 year old RUDD HVAC equipment. During our discussion on costs, Daniel suggested the Service Experts’ Advantage program. Daniel was so very nice and understood my concerns. He called William Foti to set up an appointment to review the program with me1-12-23I had worked with before William Foti on installation of the air filter system. William explained every thing in detail. After reviewing the costs and my needs, I decided to have a new HVAC system installed and join the Advantage program. The best part was that I would not have to worry about any additional repair or service costs. I like working with William - he explains everything and answers all of my questions. William scheduled my install within 48 hours and let me know who would be installing the equipment.1-14-23Fred Satterfield and David R.were my installers. Fred called to let me know when they would be arriving. Both gentleman were very nice and explained what they would be doing. They were very respectful of my property (plants and bushes) when removing and installing the new compressor. They clean up all of the install debris, mulched around the new compressor and swept my garage floor. Fred showed me how to adjust the new thermostat. He explained that the inspector would need to check the HVAC and Service Experts would call me to set up an appointment. The installation was completed with 4 and 1/2 hours and then my house was after 3 years finally warm.1-16-23I noticed a new noise/ vibration when the system was running. I called Service Experts and got an appointment the same day. Mustapha and William Hayes were my technicians. Both gentlemen introduced themselves to me on arrival to my house. I explained the noise/vibration I was hearing. They identified the problem and informed me what cause it. They checked all of my air vents for proper flow and made sure I new how to work the new thermostat. They were very personable individuals!Over the last week, I have been very pleased with the “team” of professionals that Service Experts sent to my home to provide me with an affordable HVAC system and very glad that I signed up for the Advantage Program.
Richard completed the work I had requested today in a very competent manner. He is very friendly and professional. He answered all my questions completely
Awesome service very professional services
Very friendly and helpful tech Zach. Went above in making sure all system working properly all required parts in place and program reminders on thermostat inside.Thanks so very much.
Courtney Holmes
11 months ago
Daniel McElveen and Todd were very nice, professional and informative about the status of our unit yet not pushy or demanding on what needed to happen.
Ricky and Jim did a fantastic job servicing our HVAC unit.
Daniel M. is quick and efficient. He changed my air filter which was very dirty from renovation work and explained the effects of not changing it. Very good information for a homeowners. I wish all service people could be so diligent. He also put in a surge protector for the HVAC. I’m surprised that no one told me before about putting in one. The HVAC is 2 years old. With all the power surges in Raleigh this is an important item. Thank you Daniel! Daniel is very personable and my husband and I enjoyed having him as our service person.
My Technician today was Na and I give him 5 Stars. He was on time (my appointment was for 8 to 10 and he was at my door at 8 o'clock), very professional and he took time to explain his service today and what may take place in my next appointment (filter changes, charges, etc). Very nice and knowledgeable guy.
Anissa Westbrook
2 months ago
I was so happy with my experience with Service Experts! My hot water heater was leaking and needed to be replaced. John Cade, Ryan Nilsen, & Matt Toups came to the rescue! These gentlemen were so kind, courteous and professional. They took their time and worked with such integrity! I felt like they genuinely cared about customer service and my property! I would highly recommend Service Experts for your Heating, AC and plumbing needs! First class team!
laurence holman
8 months ago
Pat and Will came by on a Saturday afternoon. Could not have been more satisfied with the service. They inspected the furnace, diagnosed the problem and repaired it in a few minutes. Excellent job! Could not have been more happy with these two very professional and courteous men. Thank you again.
Michael Riddle
8 months ago
Dan came out and got my system up and running. Great job.
Randy did a great job getting my heat going. He is always professional and polite.
Daniel M was very respectful of my home. He was courteous and respectful. He also took the time to explain all my options. I would highly recommend your service.
Service Experts were extremely helpful. Daniel McElveen was our Service Technician. He explained everything thoroughly and even took a look at our thermostat. Definitely recommend these guys.
Geannease Morman
3 years ago
This was my first time using Service Experts. I like home check up idea. This will help a home owner know if they need to prepare for a large repair/replacement bill in the near future. Jordan informed me in every day language about his recommendations which is most appreciated. Their service agreement is competitive.
Daniel M (the coolest Daniel) and Terry were awesome. Very friendly and efficient. And honest.
Gina Vitale Gomperts
9 months ago
Rashon and Chandler were professional and did a great job. Rick and Todd are also great to work with.
Alexander Bates
a month ago
Zach, was great. I felt bad that he had to leave to get a part that wasn’t in stock, but he was very thorough and completed the job.
Jack Shannon
9 months ago
Ricky and Johnny are the best with the maintenance of my units. Highly recommend for heating and air conditioning! Always recommend
After working with other companies and not getting the issues fixed we are happy to have Service Experts now. Daniel did a great job! They were able to come out even though their schedule was full and the issue was fixed immediately.
Daniel M and Brad were both extremely professional when servicing our HVAC systems. They were on time, courteous and knowledgeable.
Brenda Asbury
7 months ago
Had maintenance done on heating. system by Terrence and Peter of Service Experts. They did an excellent job! Would highly recommend them and company to do business with. They have been doing my maintenance for years and have always I’ve. had a positive experience. Very professional, on-time, courteous and thorough.
Benjamin Garner
7 years ago
The technician was on time and did a splendid job. He explained the condition of the units and made appropriate suggestions. We utilize the bi-annual check-up services and have been very pleased with the results!Chris has a great crew!Ben
Service Experts put in my new unit about 5 years ago. We have continued maintenance service twice a year as recommended. I worked with Chris Overton to get a regular guy on the schedule and they were terrific. Richard is who I ask for and have been able to have consistency in getting all my questions answered. Both are very professional and understand the special needs a 1977 house may have. We have completed all their recommendations and will be excited to see how the unit works this summer. Thank You for all the extra help! I would recommend Service Experts to someone looking for a new unit or service provider.
Sanaa Yemeni
9 months ago
Chandler and Bryson were kind, professional, and helpful technicians and got out heat up and running quickly. They took the time to explain the issue and suggestions for future system care.
Would highly recommend.
Alana LeBlanc
a month ago
Zack was great, quick and thorough. Great service
Patrick Monahan
a month ago
Daniel M did a great job explaining everything. Appreciated!
John Hrivnak
9 months ago
Very dependable and responsive Company, we buy a maintenance program every year to include a Spring AC tune-up and a Fall Furnace tune-up. Very good value to keep our systems running efficiently and trouble free.
Barbara Childs
a year ago
Thank you Joe Bocchino, you were very helpful.. I’m happy I chose service experts. They came out gave me a price and were out the next day with installation. Installers were polite, on time and did a good job ... I would highly recommend Service Experts !!!!!!!!
My technician today was Zack Massey. He was excellent. He was timely, went straight to work, made sure everything was working properly, and made some recommendations. He was very friendly but professional. I would be happy to have him back for service anytime. Thank you Zack for my peace of mind.
I have been using Service Experts for 10+ years and am always pleased with the outcome. Should we have a problem they are responsive in a timely manner and solve the issue. Joe B is my sales contact and is courteous and timely to get your unit replaced. He responds to texts and calls. You won’t go wrong choosing Service Experts for your hvac needs.
Christopher Bell
4 months ago
Tim I. Was very professional and knowledgeable in his field. Made for a very nice experience. Took care of the problem with a great attitude. Did a wonderful job explaining the issue and how it was resolved.
Martin and Todd were a pleasure and great explanations for recommended updates and repairs. Would highly recommend them and the Service Experts team.
These guys are great. Not only did we get a technician within a couple hours of calling, we got their best and his name is Gabe Smith. This guy IS customer service. He was friendly, engaging and a joy to speak to. He took the time to explain the issue in a language easy to understand. Service Experts are top notch and will get all our business in the future.
Ray Simmons
11 months ago
Dan did a great job getting our unit going. If possible please send him on our future service calls. Thanks
Andrew Harris
4 months ago
As member of their advantage program, they hooked me up with a brand new hvac system and water heater, zero money down, bundling the maintenance costs and new equipment into one low monthly fee. Very good value
Tim & William were very Professional.
Tim did a great job of diagnosing our problem and explaining in detail what corrections were needed.
Jeffrey Friedman
a year ago
Tech work had to be corrected by them after installation of 2 heat pumps. Paid in full when installed - Major Accounting flaw -they sent numerous incorrect balance due notices. You cannot reach the owner - he is always gone or unavailable and does not return messages left with staff. Told it would get corrected and we would receive a letter - we did from a Collection agency! When they were told we would contact the Better Business Bureau - Finally corrected.
Scott Holdsclaw
8 months ago
Daniel and Joe came in and did normal winterization checkup. Found one component that was soon to be an issue and replaced. Showed additional options but we're not pushy about it. Very friendly, great job, thanks. 11/28/22Furnace was not working. Nathan came out at 7am to take a look St the issue. Diagnosed problem. Checked on how old system was to see if it was in warranty (9 years into a 10 year warranty- great since it usually the other way). He found the proper replacement part and got it ordered. Part would be available in a couple days but was willing to wait for its installation until a time that we had an already scheduled service inspection (a convenience for us). Very friendly and knowledgeable. Thanks
Alissa Mooney
9 months ago
Brycen and Chandler did a great job on my service and were very helpful updating me on my system's current status
Aubrey Herbert
3 years ago
I had my 20 year old HVAC inspected and serviced by Steve Snell and John. Both arrived on time, were very professional, and informative. Steve took his time to walk me through different options, different costs, industry standards. John explained to me the components of the HVAC and the functionality of different models. They both took their time with me and were able to answer any and all of my questions. Great customer service!! Would highly recommend!!
Rujuta Trivedi
a week ago
Our first time with service experts, we have old unit with few issue. Martin and Jim showed us photos and explain in detail, layman language how things are. Appreciate their time and explanation.
Hayes was very professional and answered all the questions that I had. He even went out of his way to answer questions about my hot water heater, and he wasn't even there to check that. Excellent service.
Scott Elliott
9 months ago
Ricky Williams came out and inspected our unit and was very professional and knowledgeable. He was quick to point out the problem right away. We were very satisfied with his service and polite manner.
I called Service Experts to come out and troubleshoot a temperature problem in a downstairs bedroom. The bedroom temp would be 5 or more degrees cooler than the rest of the house. Two techs came out and said my blower motor was bad and I needed to at the least replace both the blower motor and control board. The preferred solution was for me to buy a $18,000 new heat pump. I questioned their solution so I had 2 other HVAC contractors come out and take a look. They both agreed that the dampers just needed to be adjusted. Once the adjustment was made the temp difference has balanced out. Stay away!
I’ve had service experts for several years and I can count on all of them to be super experienced and give great advice on what’s going or whatever is wrong with my home. I love the advantage program and today my expert was John Caden and he gave me great advice and let me know everything was going good with my home.
Jason Schroeder
3 years ago
Avoid using Service Experts especially if you have an issue, in my opinion. My credit card was charged twice and they failed to provide services they said they would. On 8 Nov, 2019 I paid for equipment installed 9 Nov, 2019. Service Experts wrote on my invoice I would also receive PLUS maintenance with my order. I never received the PLUS service. I received a second bill, which I sent back stating I paid. I also sent an email detailing my concerns. On 17 Nov, 2019 I completed a survey detailing my complaint/concerns with no response. I attempted to speak to a manager 4 separate times. On 30 Dec, 2019 I was charged a second time for the same service. Again, Service Experts was unwilling to correct the issue and calling corporate only sends you back to the same store. Only after contacting my bank and disputing the charge did they acknowledge over charging my credit card. In my opinion Service Experts will do little to nothing should you have a problem to correct it.
Our second time using Service Experts; both times very good. Daniel McElveen was today’s technician and was very knowledgeable and patient with us as we asked questions. Todd Atkinson was also here to give us an estimate on some additional work. Both seemed to want to do what was best for us. We’ll be using Service Experts again.
Charlotte Hardy
10 months ago
Sent by American Home Shield (I no longer use) Service Experts told me my HVAC System needed replacing including ductwork in crawl space; 20 years old;AHS charged $125! A friend fixed for $50 and showed me the date of the system was actually only 7 yrs old! The date was on it! Not happy w/AHS for charging me anyway nor Service Experts for outright lying! Said new system would cost me $8,000!!
Barrett Cain
10 months ago
Brycen and Josh were excellent. They performed device on both of my systems today. I am very happy with their customer service and technical knowledge. I definitely want Brycen to continue servicing my account. Thank you to both of them.
Zachary Massey did a wonderful job today. He made sure to fix all the maintenance issues to ensure we keep cool this summer. Zachary made sure to show me everything he had done and explain all the work. Excellent service!
Craig Wheeler
2 months ago
Zach is very knowledgeable about HVAC systems. He provided high quality service with great attention to customer service.
Mike Templeton
5 months ago
This was the annual checkup of our Lennox A/C system. Ricky and Curtis arrived as scheduled. They completed the inspection in a timely manner and provided a detailed summary of the findings. They were knowledgeable and courteous and a pleasure to work with. Thanks, Ricky and Curtis.
Zack did a great job. Very customer service friendly and professional. Recommend Zack for future services.
raleighlawman
3 years ago
This company has been a nightmare. Entered an annual maintenance agreement on multiple properties. Supposed to get competitive pricing (with discounts) on service calls. They charge a service call, while technician is there, they quote a fee to perform work. They charged 150% more for the work performed for the same service than a different company. Periodic maintenance should include blowing the drain line- that was apparently not done, because when we had water spilling onto a floor of one of our units, they charged for the service call plus extra to clear the drain- $290! They came for a no-cool service call, charged over $400 for 2 lbs refrigerant and check coil for leak. Said I needed a new unit. I declined- six months later, unit still holding refrigerant. Provided them credit card number for all service related charges- they failed to pay their own invoice and then send rude emails asking when the invoice would be paid- twice! This company is a cluster and should be avoided.
Daniel M. and Joe B did a great job!!!
Michelle Barbour
4 months ago
Tim with Service Experts did my yearly Spring maintenance. Tim was great to work with. As always Tim was friendly and professional and went above and beyond. Great company.
Valerie Berard
7 months ago
We have had Service Experts do our twice annual maintenance for several years and have always been happy with their service, professionalism, and responsiveness. Last summer we found ourselves in need of replacing our heating and air conditioning systems. They kept our AC going during an especially hot week and were able to accommodate timely replacement with ease. Shout out to Kristopher who walked us through the entire process. He was knowledgeable, patient, professional, and followed through with all details each step of the way. We're happy customers and gladly recommend.
Barrett Brumley
2 months ago
Daniel McElveen did a great job. Very professional and knowledgeable. Would highly recommend
kay maynard
10 months ago
Recent was a courteous representative of the company. He explained what was done. He made me aware of products and services your company offers. Todd told me about the yearly program which I did sign up for. Good experience
Jennie Simpson
a week ago
Will and Daniel M did a great job with my heating and cooling system maintenance. Very thorough and professional.
Daniel Richardson
a year ago
Daniel M and Joe did a fantastic job servicing our systems. They were informative and pleasant to work with.
Where do I start. I've never left a review before but feel that service experts warrants such a review. First, my Hvac was not pumping cool air so I had service experts to come out to check what was going on. Keep in mind that the consultation costed me $200 for service experts just to lie to me. They installed our unit 8 years ago, and told us that it was not under warranty at this time. I was told that the condenser was faulty and they could try to repair it and it would be $3,000 to $4,000 but still could not guarantee it would fix the problem. In the same day, a sales associate showed up and told us that we needed a brand new unit. It would cost $11,000. Something seemed fishy because it was moving so fast. I had a second opinion and found out that the warranty was still current and the company also told me all I would need to pay for was the labor. The new company repaired the leak 2 days later and the unit works wonderful. Since the incident I have tried to talk to someone at service experts to express my concerns. I have not spoke with anyone yet in the last two weeks.
I appreciated that I was able to call first thing in the morning and get a visit in the afternoon. The technician, Tim, was comprehensive and helpful. We recently moved into the house so he was gracious enough to walk me through the ins and outs of the HVAC system and provide tips along the way to extend the life of the unit over the long-term. Once he opened up the HVAC unit he quickly identified the alert that tripped the system and reset everything. Since we were on the annual maintenance plan, the cost of the visit was minimal and well worth getting AC going again quickly.
Rhonda Williams
9 months ago
I called Service Experts to check the noise coming from PMAC. Two people came; the technician and a salesman. Upon enter, they immediately started downgrading my system and said the unit was garbage and that it needed to be removed because it was doing nothing. They suggested my purchasing their products; a whole home filtration system. The salesman started scheduling the install for this week. I hadn't agreed to buy. Then they'd suggest other products to replace my unit. They tried to sale me an airscrubber but I have one. He was going to trash the one that I have but after going into the attic, he saw that it is the product that they sell. The technician said that the PMAC is an old technology and thought that his company was pulling them out because they were trash.He also said that he'd thought they'd stopped making them. He told me what Merv filter to buy. The salesman was getting prices for first one thing and then another. I was bombarded with information and felt overwhelmed. I called Service Experts because they were listed as the manufacturers of the polarized filter. I didn't know that they were just another HVAC company. The unit was upside down. He turned it right side up and the salesman clean the grid cover. It stopped tgs buzzing. I was then asked to give a review. The salesman ask to help me; like I didn't know how and then he gave themselves 5 stars and left the rest for me to complete. I was charged $82. As they left he tried to sell me their maintenance plan. I called after they left about the pushy up-selling tactics. I was told to call back on Monday. I did and spoke to Eugene the phone operator. I asked to speak with a manager but he wanted to help. I told him of my issues and the charge.. after several minutes on hold, he comes back and tells me that no one can speak to me but someone will get back to me in 24/48 hours. I call back and speak to another person, she gave me the same answer. Ten minutes later David calls. He asked me about my concerns with the price. I ask to tell him my whole issue of how I felt tagged teamed by the tech and salesman and how the fix was just turning the unit right side up. David tells me that they did fix it and that he would speak to their supervisors but technically, they stopped the buzzing. He kept saying, do you hear a noise?, then they fixed it. The price was fair and that they didn't charge me a dispatch fee so they gave me a $100 discount. I said that they didn't charge me a dispatch fee because I am a priority member. He then asked what do I want him to do and what do I consider fair pricing because they stop the noise and that is the price in the books. I said Sir, I'm talking about their tactics not the price. He said that he couldn't do anything about the past but was trying to offer compensation. I said then offer the compensation but don't attempt to gaslight me. He told me to lower my tone. Admittedly I was agitated because of his patronizing approach but my tone was fine. I didn't swear e raise my voice but I was assertive. I began shuttingdown because conversation was going nowhere and I was becoming more upset so I said have a good day and he told me to have a good day and we ended the call. I will never use them again! They are so generous and kind when you called for an app but appointment ny problem and you are treated like a peria.
Peter and Jordan worked well with my husband and I to get new systems put in. Great help and good people to work withRicky Williams came and found out the problem with our system. The board was ordered to correct the problems. He was so helpful and knowledgeable about the hvac system. He let us know the next steps and what to expect. Great workerDaniel came out when our system failed. It was a very small problem and was corrected quickly. He was polite and helped us get our air back on. I would recommend him to do the job
Shannon and Terry did a magnificent job on my tune up. Extremely knowledgeable , respectful and HONEST. I would like to have them attend to ALL of my system maintenance in the future.
Cristian Pacas
a year ago
Hi everyone I highly recommend this company. Called them for our heating problem their guy Dustin knew what was wrong with it and turns out it was the heater exchanger and recommended to get a new unit since the unit was so old. Also he took his time to look under the house and saw we needed a new water heater since it was old too so we got it replace the next day and everything working fine . they were really professional and did a good job like I said before I highly recommend this company . Thanks for the good service guys
Robert Blaser
8 months ago
Excellent service! Josh & Na were prompt, professional, and very thorough in the furnace service. I highly recommend them!
Connie Gentry
2 years ago
Excellent service! Professional, thorough, and more responsive than other companies contacted. The work was completed in a timely manner below the initial cost estimate. There was no mess and no interruption to our home. Highly recommend these folks!
Zak showed up on time, called before he arrived and did a good job. Zero complaints.
carol mathews
6 months ago
John Cade and Ryan Nilsen replaced the water line from my house to the street. They called to say they were on their way, they showed up on time and were helpful and efficient in the job they did. They went above what they had to do by moving the placement of the water line and putting in an all new line under the house and putting in a valve that someone else had left off in putting in a shut off valve. They were respectful of my plants and they filled in the hole and seeded and strawed it. Great job, Great guys. I will use them again and even request them. Thank you.
Brad and Jordan were transparent and thorough. A pleasure!
Stephen and his partner were GREAT! We had all of our ductwork cleaned, and UV light replaced and HEPA filter replaced. Even with having to navigate furniture and MESSY bedrooms, they were very respectful, extremely helpful, and did a good job cleaning up!
Jonathan Wilson
a year ago
Tim was very good in the maintenance on our air conditioner. He recommended some options to help the system to run more efficient. We had some questions he explained in detail we are very pleased customers. Thank you.
Mike Correll
6 months ago
Tim and Dusty went above and beyond to resolve my issues
Rickie Williams and Todd Akens did a great job on my humidifer repair
Stefan performed the task of cleaning my dryer and air ducts and did an outstanding job. He was very thorough, careful and made a point of showing me before and after results. All the vent grates were cleaned and sanitized. He was courteous and responded to all my questions and concerns. Highly recommend Service Experts and Stefan!
Joseph R. Colavita
3 weeks ago
Stephen Swaney was my technician. His work was first rate with perfect execution. Polite and professional. He and his excellent assistant are an asset to your company. I am quite satisfied.
Our heat pump went out this past Friday,we made a call to Service Experts and they had someone come out the same day. We were informed that we had options to fix the problem or replace the unit, Brian the sales consultant came over the very same day and spoke with myself and my wife about our options for a new unit. Brian Newcomb took time to answer all of our questions and explain benefits of different units. Once we made our decision the experience was very easy. We had two great techs come out early on Saturday morning and had our new system up and running by the end of the day.Updated 3/4/22Had Service Experts come to my house today for a regular maintenance service and Ben Olorvida was my technician and completed a very thorough inspection and went over everything with me and my wife,he is a fine example of great customer service.
Kathy Crowley
4 months ago
Daniel H did a great and thorough job....excellent service and spent time making sure my outside unit and attic were serviced properly.
Shannon was very professional and thorough with the tune up and helped talked through options for repairs we might need in the near future.
Kevin Blasingim is one of the very best technicians I have ever worked with. His customer service is top notch and he is extremely knowledgeable. He truly cares about the quality of his work and does an exceptional job.James Carney is equally as impressive. Along with Kevin, they convey a true partnership with our business and are very proactive with repairs and maintenance to ensure that there are no surprises or obstacles. It is a pleasure working with them both and they continue to positively represent Service Experts. I refer them to potential customers every chance I get.
Our consultant was Steve Snell! He was absolutely AMAZING!!!! This was probably one of the best experiences we’ve had with a company!!!! He answered every question with confidence and really made us feel at ease with our purchase!!! I will definitely refer everyone I know to this company!!! Amazing!!! There aren’t enough stars for how awesome he was!!! Thank you so much!
Steve Visser
4 months ago
Andy, Patrick and Anna did a great job during routine AC maintenance check up. All were professional and efficient, correcting any deficiencies and getting the systems in top working order prior to the summer time heat.....
Service Tech Matt came by today to perform annual checkup on my two heating systems. Matt is awesome! He was very thorough and professional. Explained everything clearly. Highly recommended.
Ricky listened to what I had to say the problem was and got right to work. Professional, courteous and knowledgeable.
Kevin Gracely
8 months ago
We have used Service Experts for a number of years, initially for an HVAC replacement, and have always been pleased with their work. Today Devonte was great. He's very knowledgable and polite. Glad to have him keep our systems in good working order.
Daniel did an Excellent job on my Service Maintenance of the upstairs Furnace and Air-Conditioner unit in the Attic. Daniel McElveen was very knowledgeable and professional. He really knew what he was doing, and was very efficient also. Thank you again for your great service and a job well done. A Very satisfied customer - Don
Robert Reilly
5 years ago
The installers Brian and Orlando were on-time, courteous and efficient in installing the equipment in the attic space and outdoors. A great team effort. Sales Consultant Brian Newcomb did a terrific job explaining what cooling and heating capacities we needed for comfort and energy efficiency as well as cost. I highly recommend Service Experts.
Jon and Will from service experts came out today to look at work someone else did. Unfortunately, that work did not fix the problem ( no heat). The time and attention they gave to the situation was outstanding. These guys really know what they’re talking about. I only wished they had done the work the first time. Had I done that all of my issues would have been resolved. Thank you John and Will!
Whitney Merrill
a year ago
Will did a fantastic job assessing the smell of the upstairs and setting us up with a newly coated coil order from Lenox. A service team member of his knocked a bolt off our basketball hoop by accident and Will went out of his way, went to Home Depot, and replaced the bolt and attached it. He made it right and is helping to solve the heating smell as well. Super customer service.Mustafa also did a terrific job as usual in his semi-annual inspection. He is thorough, thoughtful, and professional. He is a valued member of the SE team!I highly recommend this team and company.
I called here as a new home owner looking of a quick AC check up and Daniel was very thorough. Not only did he make sure everything was in working order but he also kept me well informed on things to look for over the life of my unit. I will be calling back to have Daniel service my unit in the future. Thanks for the help!
Junk Man1962
4 months ago
Josh & Hayes provided great service today! Very professional.
Geoff Santoliquido
a year ago
Rocshawn Jacobs came and serviced our furnaces. He is very polite, respectful, and knowledgeable. I would definitely recommend him to anyone. Service Experts has serviced our equipment many times over the years.
Andy went Above and Beyond! I appreciate his thoroughness and expertise. I will definitely ask for him by name at my next service appointment.
Everette McKoy
a week ago
Brooke was fantastic!!! She was an expert, very friendly, and efficient. She arrived in a timely manner and was extremely professional. When I call back to get more work done, I’m going to make sure I request Brooke!!!! Five star service!!!
!!DO NOT HIRE THIS COMPANY!!This business should be called worst service experts or lip service experts because nothing has been done on time or properly the first time.I initially hired them to run a dryer duct line in my recently purchased property.While on site, I also inquired about an tankless water heater system because I was looking to get it done at some point.The RSC who looked at everything seemed to know what he's was talking about and explained the advantage program to me.He stated that we would be able to do a tankless system to no money out of pocket and that we would pay monthly with the advantage program added on and it would be about $100 monthly for the length of the contract.It has taken 3 attempts to get my dryer duct fully installed.It took 2 attempts to get the tankless installed.When attempting to get the issues rectified, you are met with nothing but excuses and finger pointing.The field techs always seem to have an issue about something that prevents them from doing their job properly or at all and they have everyone and everything to blame, including the other members of their team.When you talk to the RSC, you are told how these techs are making excuses and should have been able to get the job done.Either someone is overestimating the abilities of their technicians, someone is not living up to quality standards, or someone is over promising what can and will be done.Be sure to let them sell you on that advantage program that has 24/7 emeregency service that cannot be fulfilled because they're booked, with emergencies, for the entirety of the night.I guess 24/7 means something different to them.This has been the absolute worst customer experience I have ever been subject to.At no point has service experts been able to complete the agreed upon work in the timeframe promised.I have absolutely no confidence in their ability to perform the work and to support their work upon completion.I can't should be their motto because that appears to be the only consistent message you will get from them.At this point, I can't justify paying them a dime.I have booked quite a large amount of service with them, which you might think would cause them to take the account seriously, but I have had nothing go to plan since the initial consultation.I fully anticipate service experts to reach out to me regarding the many issues I've experienced to discuss how we are going to part ways because this is entirely unacceptable.I do not recommend this company and actively advise anyone considering them to find a different provider.
Rebecca Greene
8 months ago
We highly recommend using Service Experts! Our Technicians, Chandler and Jordan were extremely professional. They thoroughly explained everything they worked on for our system and were very helpful!
Zack is great. Please make sure to give him to me next time. He is wonderful.
Service Rep arrived on time & was pleasant. Promised estimate the next day. Followed up after no estimate first day. Promised next day, no estimate followed again, no estimate. The day after that I finally got an estimate that was almost double of the next highly recommended plumber. NOT A GOOD EXPERIENCE.
Martin came out and fixed an issue we were having with our AC unit. He was very respectful of our house and helpful in explaining the issue and what was needed to fix it.
Jeffrey Tilson
a week ago
Service Experts; sighkabuki theater it aintCash, my friend good byeBring forward the clownsUseless, fake work, sales job, boomyour cash is wastedI spent $1000 for your guys to wash (using a hose) my outdoor compressor, check a couple of things, and replace capacitor, then tell me the unit is dead. But, I guess, the work was so unimportant, you said you would wave all those fees if I buy a new system from you. Ha! I did get a new system but from a good company, selling good products, and at a good price. Not a chance you get that job. Take the $1000 I paid and choke on it. You'll never see another dollar from me.
Theresa Schirripa
8 months ago
Peter & Terrence were an excellent team. From start to finish they explained everything in detail, what was needed now as well as what may be needed in the future. Excellent service:)!
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