Schwartz Plumbing Company

I am a retired and a Wake County resident of 35 years. I woke up one morning to having a problem with a leak in my crawlspace. I called Schwartz Plumbing at 7:30 AM and they had someone responding within a couple of hours of me reporting my problem. The technician was courteous, professional, and explained the problem I was having in detail. He also told me what to expect for repair costs. After he was done, he was sure to ask me if I needed anything else before he left. I would definitely recommend Schwartz Plumbing to my friends and family.

I had a great experience with Schwartz Plumbing today. As a real estate agent I had several concerns from a home inspection and was on a tight time table. Schwartz plumbing squeezed me in next day. Jerry was awesome. He arrived early for the appointment and checked over what my buyers were worried about. He listened and investigated. Thank you.

I called Swartz Plumbing at 8am, at 9am Joe came to do three plumbing jobs for us: replacing a toilet, putting new innards in a 2nd toilet, and cleaning the drain and replumbing under the kitchen sink. He was very knowledgeable, and did a wonderful job - and was here the whole day! 5 stars! Thanks Joe!!!

Matt from Schwartz came by and fixed a leak under our sink as well as a couple of other minor thing. He was very helpful - got everything done quickly and at a fair price.

Schwartz Plumbing did a really good job for me, replacing two failing tank water heaters with a Navien tankless. They did exactly what they planned and charged exactly what they estimated; their estimates were competitively priced. I found the company’s owner and the repairmen very friendly and helpful. Locally owned and operated, Schwartz is large enough to offer 24x7 emergency service and small enough to give personalized service.

He installed a water heater but was not the brand we agreed upon. He had every opportunity to tell me he was installing a lesser brand but didn’t. The price was the same. This company is a scam. Never again

If you need a plumber for whatever this is the only company to call

Joey and Justin were efficient and knowledgeable, and they kept me informed every step of the way. I would ask for them by name for any future service.

We used Schwartz to replace our hot water heater a couple of years back and they took us through all of the different options for heaters that could fit into our constricted space. Today I called because our garbage disposal was destroyed and told them I needed a replacement. I called at 12:45, they were here at 1pm. Technician Brian patiently allowed me to continue my work call while also trying to tell him what had happened to it. Although I had assumed I needed a replacement, Brian was able to fix it, saving me money! Very efficient scheduling, good communication, and from my experiences so far, great plumbers.

We had restoration that needed to be done. They installed a temporary sink in our kitchen by the request of our restoration company. I received an invoice for over $200 and I made payment on it not aware that they also invoiced the restoration company for the same amount and they also paid. Fast forward a few months and I get another invoice for almost $300 for subsequent work on this temporary sink to which they also invoiced the restoration company. I am due a refund yet their response to me is “no ma’am no ma’am no ma’am you absolutely will not get a refund” Proof of payment on both of our parts have been sent to Swartz and they will not respond to me to give me my refund. I would not use them I would not recommend them I think they’re extremely Rude and unprofessional.

James came to our house today and is excellent. Second time he's been there for different issues. I've found Schwartz to be fairly priced, they do good work and are efficient.

We used Schwartz to have our tankless water heater installed several years ago and recently ran into a huge (insurance claim) leak saturating all of the insulation in the crawl space and creating mold along some beams. Another plumber came to find the polybutylene pipes had melted slightly and created a pinhole that had been leaking for weeks. That plumber had led us to believe that Schwartz had contributed to the problem. They also offered to replace all of the pipes, but in three months. So, essentially they say we “will” have another break, but wait until we can get to you.

The next day, the water heater just stopped working so we called Schwartz. Now, I had been under the house pulling out wet insulation before Carolina Restoration was due to arrive and I was pretty upset. That’s when I met James in the driveway holding the section of pipe the other plumber gave to us for insurance. I blew up on him waving the pipe around and unloaded all of the stress on him. James should have left, but he calmly explained what had really happened and was so gracious to excuse my behavior. He actually ended up giving me a hug...which I really needed.
I’ve been reading reviews by other people and it seems like most people just love the technicians Schwartz hires, but I think James really went above and beyond to help me understand our problem.....and not running away from the crazed lady with a pipe was a bonus. 😳
James went on to spend several hours diagnosing some issues, correcting them, and then even patiently explained it all over again when my husband arrived home. We were so impressed with the quality of service he supplied for the price.

Ricky and his crew did an amazing job with professionalism and positive attitudes in what was a very hot day. Would recommend and use again.

Schwartz has completed a couple of plumbing jobs for me - they are timely, prepared for the task, professional and polite! They also keep the work area clean and neat.

couldn't be happier. consultative, ontime, did great work, friendly, and priced right! don't hesitate to bring them out to do whatever it is you need done. I have a new go-to plumber for sure.

Great company!

Joe Stokes did a fantastic job fixing my toilet. I called at 8:30 on a Sunday morning and they said someone would arrive at noon, 11:55 Joe arrived, impressive. I have been a customer of Schwartz Plumbing for many years and appreciate their good customer service.

Great Service! Awesome job!! I will definitely recommend to my friends!! Thanks Ricky

Thomas and James saved the day on a Saturday afternoon where water was not draining from our house (roots found their way into an apparently bad seam in the PVC pipe near the outside clean out drain). These guys broke their back to get us back up and running (they had to dig a large hole to get down to the pipe that was clogged). Awesome job and I will continue to use their service!

I had three plumbers try and fix my hammering of pipes in the walls , one told me to rip ceiling out and re-run the plumbing. Swartz came in , fixed our problem for 190.00. Highly recommend

I encountered a road rage incident with one of their employees and if that's the kind of business they run with their employees threatening other drivers then do you really want them working on your plumbing?

A caution: they don’t tell you about it till its time to pay, but there is a 100$ estimate chare. Also their estimates are way overpriced.

On two separate occasions Schwartz plumbing has provided us with friendly, convenient service and great communication. Joey and Bryan were quick to troubleshoot our problem today and gave great advice for how to proceed with a fix. Thank you!

I have used Schwartz Plumbing since 1993 and the consistently prompt and professional service has continued over the years. Pedro replaced two toilets and ran a camera to check for any line problems. He actually arrived early, explained every aspect of what he was doing, educated me about best practices for care of my plumbing without making me feel inferior. Pedro was great!! My favorite thing about Schwartz Plumbing is their integrity...I always feel they are honest.

We came home to a leak in the garage, but couldn't figure out if it was coming from inside the wall or from the water heater. James was the on-call plumber from Schwartz; he showed up at 8pm and stuck around until well after 10pm helping figure things out. He returned the next day to install a new water heater, and had that knocked out in less than two hours. The leak was unexpected and frustrating to deal with -- but James was incredibly professional and very nice. We didn't have a go-to plumber beforehand, but we do now!

Ridiculously high price! The man spent literally 10 minutes rebuilding the interior of toilet. Cost $269.00 arrived at 8:34 wrote bill at 8:44. Never again will I call Schwartz Plumbing!

I had Schwartz reroute a leaking main water line and repipe my entire house due to polybutylene pipes. They got me on the books quickly and finished the work in 2 days, for a better price than competitors. They were more than happy to make a couple extra trips back to address some of the issues that came up from such a big job. I'm very happy with their service and I'll be contacting them for any plumbing work I need done.

Be careful. Schwartz Plumbing came out to look at a hot water heater that wasn't working and hit the reset button and charged me $150.00. The hot water heater continues to turn off, and apparently it was my fault because the technician didn't understand that the problem wasn't the reset button? So incorrect diagnosis but blame placed on customer.

I called Michael & Sons and they wanted $76 just to come out and give an estimate. I had seen a Schwartz van in my neighborhood recently, so I gave them a call. They gave me a quote for the services I needed OVER THE PHONE. I needed a garbage disposal removed (not replaced, just removed). The price was very reasonable (I had another quote to compare) and the technician was very friendly and efficient. Would recommend!

Good

Had a bit of challenging issue with broken flow regulator in the shower. They came quickly, were courteous and very creative in solving the problem which ended up saving me quite a bit of money. Would like to particularly commend Eddie, the technician who came out.

Had Schwartz plumbing install an under counter reverse osmosis system that included an on-demand hot water spout combo spout. The plumber had installed previous RO systems but never this brand. He figured it out, left no mess, the system worked flawlessly. 1 year later the system is still working well. Would highly recommend Schwartz plumbing.

Mothers - raise your sons to be plumbers and your daughters to marry one and they will never be poor. In the past two months, I had a leaking outdoor faucet repaired, a leaking toilet repaired and ultimately replaced and a leaking bathroom faucet fixed at the cost of more than $1000. I always thought Schwartz was overpriced but this last visit took the cake. Earl spent no more than ten minutes on the leaking bathroom faucet and I was charged $212+ which I find shameful. I understand people need to make a living but I, for one, and sick and tired of being taken advantage of. I will never call Schwartz again and will advise all my family members, friends and acquaintances to look elsewhere for their plumbing needs.

You really have to be careful with this company. Make sure you get everything in writing and you understand what they’re going to do. Lesson learned, I don’t think I would used them again.

I'm delighted with Schwartz Plumbing and have been for decades. My landlady used them, I bought a home and used them. Now they are my go-to for my investment property's plumbing needs. Great job, fair price!

Second review 3/1/18 Highest praise for Schwartz Plumbing who work very quickly to replace aging sewer and water lines at our investment property. Thomas went above and beyond to deliver superior service. When he noted further issues on the city side of the lines, he coordinated with the city to arrange service so that all will be in tip top shape. Bravo for the good service Schwartz Plumbing!

BTW, there are a few businesses with this same name. The folks in Raleigh, NC are the real deal, so all these reviews may not reflect the Raleigh, NC business.

On time and tech wore mask and booties in house. Gave options on service and prices. Very professional.

Joe was excellent and professional, gave me options & did the work swiftly and correctly the first time

This seems to be a good company and with great reputation. Therefore, my review is based solely on my personal experience and should not be a reflection of their many years of service. I had service about 2 1/2 weeks ago on a water heater that was not warming up the water. After paying the service fee, I was told I needed to replace the water heater and the cost would be $1,500 in addition to the service fee. I looked online, the heater I have (which has worked fine for 10 years) is about $400, and better ones go up to $1,000. So at that point I'm, thinking, this labor/installation fee is outrageous ($500-$1,000 ??). My Pastor who is not a plumber tells me, if it's not leaking, it probably just needs a part replaced. So I talked to a plumber at work, and he tells me the same thing. He stopped by the house, cleaned all the ashes off the internal gas line and heater is now working better than previous months. All for a fee of $85. I was very dissatisfied to know I almost lost $1,500 that I did not have over a simple fix. I did not see any rust buildup underneath the tank as told by the Shwartz service tech (over the phone since I was not present during the service call), nor any reasons why it would not be worth trying to fix it.

Thank you to Eddie and Thomas for helping replace our hot water heater/tank after it leaked in our attic. Eddie was able to come within an hour of calling early morning and help mitigate further leaking along with getting the restoration team at the house immediately, too. Both Eddie and Thomas worked hard to get the stubborn tank out of the attic and worked to install the new unit so that we had hot water by the next evening (they rescheduled other appointments to ensure they could work on our system starting early the next day). We appreciate their timeliness, professionalism, and price.

We discovered a water leak (conveniently hidden by previous homeowner), Joey and Bryan showed up within a few hours of us calling and were coordinating between plumbing, HVAC, and homeowners insurance almost immediately. It's never fun to rip out walls clean up water damage, but it is nice to have a professional team that's been there before and is willing to work with us on payment options.

I won't be using them again. Make sure you understand what & how they are charging. I was told a service charge for a diagnotic was different than a service charge for a quote, there's quite a difference in price.

I always use Schwartz Plumbing. They arrive when they say they're going to. They do the work. They usually have whatever parts are needed in the van. The people who answer the phone are helpful and friendly. I've never had a problem with them. They aren't cheap but I think their service is worth what they charge.

if you did not use the service how can you rate it

Joe Stokes and Justin Gloss arrived this morning and looked at my garbage disposal. It was beyond repair. They installed a new garbage disposal and also discovered an electrical problem. Upon review the electrical problem was minor and Joe was able to fix it easily - saving me another service call from an electrician. I've used Schwartz Plumbing for many years and have always had good, reliable service. Joe and Justin were professional, courteous and explained everything they needed to do. Thank you both for fixing my disposal !

Horrible company. There was a job I needed done that would take no more than 45 minutes and $50 of parts. The guy came to look and then said he would write up the charge. Then he come back inside from his truck and says it will cost $850!!!!! I ended up doing it myself for the $50 of parts and the 45 minutes. So they wanted $1200/hour. AVOID!!!

I had a very easy initial phone call to set up a plumbing appointment for repairs I needed in my home.

Earl came to my house on time and provided a call 15min ahead of arrival. He came by to look at a few plumbing repairs and was very friendly and honest. He removed a kitchen faucet for me where I had a tough time doing the job myself and then installed the new faucet I had purchased from Lowe's. He also looked at two toilets of mine that were leaking and provided his assistance at a complimentary fee. In addition, he left me with a new fill valve and stopper for my use so that I can make the replacement myself to help save me some extra $. I appreciated that he was willing to teach a new homeowner how to diagnose problems and make the repairs to avoid having to call a plumber next time. I would recommend Earl and Schwartz Plumbing to a family member or friend.

Schwartz Plumbing did a phenomenal job on a repair to the main water supply of our house, which was leaking underneath a 30 foot concrete area of our driveway. 2 other plumbers said the job was too big for them and suggested completely re-routing the water or tearing up the concrete. Schwartz Plumbing had the proper equipment to replace the waterline without digging a trench and were able to bore under the concrete with the new line. They did so with virtually no damage to our landscaping and irrigation, when I expected extensive damage. They even repaired a loose hose bib while they were at it at no additional charge, and the water pressure is the best its ever been since we've lived there. I would highly recommend Schwartz plumbing. Great job!

I called Schwartz when I didn't have hot water in my home and I was unable to lite the pilot of my water heater. They came quick for an emergency call, which I appreciated.

I'm giving two stars because I feel like I was being taken advantage of. Within seconds, the tech who came said I needed a new water heater. With the unit being 9 years old, I understood and was ready to replace it. However, I was quoted around $4,000 to have the work done, which seemed extremely high.

I ended up going with another service that cost $1,700 in total including the new water heater and service.

My main issue with Schwartz is that the reason my water was cold was because the main gas line was not operating, not that the unit failed. The tech went out to where the main gas line is, and instead of telling me that I simply needed to turn my gas on (my own first time homeowner mistake), he immediately gave me the large quote.

With what I know now, I'd expect for the gas supply to be the first thing a tech checks when working with a water heater. So either he did know and wanted to charge me for a new unit anyway when I didn't need it, or he didn't know and didn't do his due diligence.

James was professional, knowledgeable, and an all around good guy. And of course, he fixed the leak we had. He came highly recommended from a good friend of mine and I will continue to request him in the future. Thanks!

Not a good experience. I called in for heater replacement. She claimed they couldn't send someone out until friday.. when i said I can wait till friday, she changed story and said they are busy and will charge over $100 to come in and give a price quote.

Mo at Schwartz went above and beyond for us to figure out our B-Vent issue on our dryer and fix it for us. He was on time, externally kind, and took great pride in his work. Our case was definitely not an easy one given the age of our home, and he was determined to find a solution. Thanks, Mo!!

Installed my tankless water heater and a bathroom faucet. Tommy is a pro and really good at plumbing. Cheap? Not really. But plumbing isn’t something where you want to cut corners. You get what you pay for... If you want something done right and attention to detail, then this is your plumber

Honest Plumber! On Time, and courteous I had a kind of musty smell in two sinks in a bathroom. When the same smell came from the toilet area, I thought there may be a big problem, that would require a big payment. Schwartz plumbing came out - ON TIME and assessed the situation. of course there was no smell when he arrived, but I wanted to get to the root of the problem. he told me that if I didn't use the tub in that bath, that perhaps something could happen to create a smell - I don't recall what it was, but he was correct that the bathtub in that bathroom is not often used. He did discover, and showed me where there was a very small leak in the toilet. I was prepared to pay a lot. Instead, I paid a very small amount for the small leak that I could see when, looking behind the toilet. I will always use Schwartz plumbing for jobs big and small

Schwartz was able to come same day for an issue we were having with our garbage disposal. The plumber arrived just when he said he would and was really friendly and polite. He was able to fix a few issues we had in the house. One problem had a much smaller and inexpensive fix than I had expected! Knowledgeable, professional, and honest. Just a very positive experience. I will definitely call them again for future jobs.

I called Schwartz Plumbing after noticing water on the floor in bedroom, bathroom & laundry room as needed to know where the leak was coming from and get it fixed. James and Justin both came out and I showed them the 3 rooms, the extensive water damage in laundry room where the water heater is and after they said they called their boss, told me they couldn't help me. They never once attempted to look at the water heater on try to find the root cause of the leak. But they made sure I paid the $95.45 service fee. For what, since they didn't do anything (I guess they get paid for walking through the door). I found an amazing repair guy who is fixing my problem (water heater) and believe me, I would never recommend Schwartz Plumbing to anyone. They should refund my $95.45 because they didn't even try to find the problem.

Great service and timeliness. Called to set appointment... two days away is very fair. I called and added a hose bib that was also leaking, and she said they'd do it if possible. Then they called back in less than a half hour to ask if I was available right away. YES! Technician came within 20 minutes. Excellent work. Had to deal with some craziness in the wall from the last homeowner. All is good. Pricing was extremely reasonable.

Hello all!

These guys are awesome! Tommy was great! He was friendly, prompt and knowledgeable. Thanks a bunch man! May the Schwartz be with you!

Great service! Joe Stokes came by and helped to diagnose a water damage issue. He was incredibly professional and courteous. Would recommend!

Pedro came out to inspect a house I am purchasing in the next month. He was punctual, knowledgeable, and very down to Earth. He gave me his honest opinions on each of the issues ahead of me and how much they would cost in the future, but did not pressure me. I feel Schwartz prices were fair and can imagine with Pedro's knowledge they do solid work. I'll be contacting them in the future.

I had a new kitchen faucet and garbage disposal installed. Joe. Stokes was the installer for this project. He was very professional and neat by using shoe covers, using a drop cloth in the work area and pointing out where additional issues that would soon require attention. He was able to make these repairs which saved another service call. Joe is definitely an asset to this company.

I can't say enough good things about James! We returned to my parents home from vacation to find their basement flooded and pin hole leaks in some of the pipes. James came out, last minute, and replaced the pipes quickly and for a reasonable price. Just to top it off he was incredibly kind! Thank you!

Schwartz Plumbing followed up on a $3625 hot water heater installation, but never notify me that they would charge an additional $78 fee just to check on their work, and then they got angry when I questioned the fee.

Great service. Technician was fast, professional, and 20 mins early! Installed a replacement whole house filter with a bypass.

Our well pump decided to pass on yesterday morning, one second running water and the next hissing faucets, but no water. A quick Google and Schwartz Plumbing popped up as on the more reviewed recommendations that had a lot of positive comments.
Tommy was the first person I spoke with and he recommend I do a few things till they could get someone to me. He offered to have someone come right out to us, but since I strongly suspected our 19 yr old pump had failed and I asked for a regular appoinment and Tommy scheduled me for a 1pm visit.
Ross, from Schwartz, called approx 10:30am, explaining he had an opening and could he stop by and take a look our problem. He arrived shortly and walked through the trouble shooting steps that pointed to our pump failing. He got me an estimate and setup the replacement for next day.
Tommy showed up the next day and later Steve Schwartz The Boss stopped by to help. They quickly pulled and replaced our 200 ft of pipe with a new pump.
Great folks and I am pleased with how they resolved our problem.

TLDR: I was impressed with the professionalism and friendliness of the Schwartz team and will be using them for additional projects we need done.
Thanks Ross, Tommy, and Steve

I thought it was starting off well when I received a call from the plumber saying he could come an hour early. (Yay, I thought) Then he started complaining about DTR parking. He said he hates jobs DTR. When I met him outside, he told me that he parked in a loading zone at the corner. I talked with him about the parking garage next door and the meters out front. He said hopefully it won't be towed. On the way up to the condo, I told him that strange enough the toilet wasn't running today. (I had turned to water to it off and when I turned it back on to prepare for their visit- it didn't keep running. It sounded fine. (odd ??- how did that happen? ) He was also looking at the kitchen sink which had seemed to have some grease like stuff under the sink. When he was going back out for supplies, I handed him a couple of bucks for parking. He asked if the meters will take the cash. I told him no, but the parking garage right next door does. He told me that his truck is 9ft tall and can't fit in the garage. I told him that the meters take credit cards. He wasn't going to bother moving the truck. I told him that I'd get my Cc and pay for it because I didn't want him to risk having the truck towed. He asked me if I was going down with him. I told him that I'd be down by the time he got the truck. I went back down and paid for the parking. He told me that the toilet still needed the inside piece rebuilt even though it wasn't running. He said, see how high the water level in the tank is. I asked if there was a screw or something that could adjust the floater (Idk-that is what I call it) piece. He said um...uh, yes but it still needs to be replaced. I told him to just go ahead and do it. He was ready to leave about 15 minutes later, I was shocked when he told me it was $200 to place the toilet piece. I literally was so shocked that I started shaking.I told him that if he had told me that I would not be shaking from the shock of it and I certainly would have just had the whole toilet replaced because I always hated it. (I always wanted to replace it but wasn't going to to waste money replacing a working toilet.) I'd rather have spent $500 on a new toilet and had a pretty new one! I called to let them know that I was shocked! The story about service call charges and per job changed with the plumber and during the call. (Service calls are now 200/ rebuild is always $195, etc).
Either way, $200 to rebuild is crazy! I agree with other reviews that say get them to email you regarding prices before you set an appointment!! Oh, and when I called after to let them know I was shocked, they even stated that plumbers need to be paid for their work . Seriously insulting!!! I not only want to pay for work that i have done- I saved them them cost and trouble of a tow! (Yes, DTR will tow if you park illegally!) (I can't comment on their actual work because they were just here today.) Shocked and sad to need to find a new plumber. :(

We had a to replace a section of sewer line under our slab. Schwartz gave us an estimate that was 60% of the other forward-looking Plumbing company. Matt and Sam did the work, breaking through a minimal section of our slab (Much smaller section of demolition the other Modern company proposed. Matt and Sam did excellent work, kept a clean workspace, cleaned up after. and even patched the slab back up (which the other Revolutionary company refused to do). I am quite pleased with the work Matt and Sam did for us and will always call on Schwartz Plumbing from now on.

Adan and his team did an amazing amount of work in 2 days. They were professional and went out of their way to explain things to us. They really went above and beyond for us. The amount quoted for the job was what we paid, which was a plus. I would definitely hire them again.

Schwartz Plumbing is a reputable company and does excellent work. They replaced my water line between the house and meter and also did the plumbing for my kitchen remodel. But when I called them out to provide an estimate for a tankless water heater installation, they charged me $70 after the estimate was provided, to be applied to my bill if I decided to have them do the work. I had a couple other companies also provide estimates at no charge, so I especially didn't appreciate them slipping in this fee after the fact.