Best General Repairs in Plano TX

Super professional! Guys called when they were 10 minutes out, arrived right at 10 minutes later and were very courteous. Will definitely recommend Casto to friends!

They were on time, friendly and professional. I always use them for plumbing.
Thank you

I'd go elsewhere for a slab leak, these guys had a hard time locating what was a very audible leak...ended up tunneling about 20ft to the left when the leak was always about 6ft to the right. Of course they found some marginal things along the way, so it was all on my dime. Going in from the foundation vs through the floor seems like a good idea until you realize how crude the detection method is. The sub-floor reroutes reduced the hot water flow...still annoying a year later.

They came out when they said they would be here and assessed the situation, they went and picked up the replacement parts required and fixed it without issue.

Jonathan was extremely helpful to alleviate our fire/smoke alarm problem, and explained the outcome to us so that we understood. We appreciate him/Milestone greatly!

Canon and Alex came to help me out today and were wonderful - super knowledgeable and very nice. Couldn’t ask for a better team — thanks guys!

Yuck. These people were horrible - at least the service tech that came out.

Our appointment window was between 2 - 4 and they showed up at 1!
First of all, we called them out to come to our house to fix a leak under my mom's sink in our mother in law suite, in her kitchen. The leak was under the sink and the tech just said, well this is really cheap plastic piping, it should be stainless steel.

I said, OK. So where is the leak coming from?

He said, from the pipe. However, he hadn't really even turned the water on yet. Once he did , he saw the leak was coming from behind. My mother had also said that she had heard a rattle in the garbage disposal and I had mentioned that to him. The tech said, You just need to get a new disposal as well don't repair them, we only replace them but if you buy a new garbage disposal we'll give you all the new parts under the sink for free.

He NEVER turned the disposal ON to hear it or to see if it was actually even broken!!

Then, he comes back with a quote after a few minutes in his van and says for a new 3/4 Horsepower garbage disposal it would be $790!! I have bought a FULL Horsepower Insinkerator disposal for clients (design clients) for less than 1/2 that!! Talk about a mark up!

To just replace the piping it was going to be $297 then when I told him we just wanted to replace the piping and I asked will it be all stainless steel he said no it would be plastic. He said in order to be stainless steel they have to replace the garbage disposal. Then he said we needed a basket strainer and it would be an additional $99 for that so total of $396!!

WHAT A BUNCH OF RIP OFF ARTISTS! After I told him, no thanks. He immediately said Bye and walked away. He left all of the piping undone under my mother's sink - he didn't offer to put it back or anything!!!

The entire time the guy was smacking his gum and had an attitude and was unprofessional and a little bit rude.

After he left, I went and looked in her garbage disposal and it was just a screw in there! I got the plumber who came to fix the leak later the same day to remove the screw and fix the leak. How much did he charge? $65 INCLUDING parts.

Don't fall for their high pressure tactics! I would NOT recommend this company at ALL.

Cuyler W. was so helpful! He spent a lot of time and effort at our home fixing a shower handle that had come off and he would not give up until the job was complete. We are very appreciative!

Sam and his helper were right on time and did a great job! They were very professional and friendly as well. I would highly recommend their services!!

Very dishonest plumbers. Do not use this company. They lied to us and said it would cost thousands of dollars to fix the problem. They overcharged us for that lie. Then the same day we called another plumber who fixed it for under $200. These people are very dishonest. Total misrepresentation of services. Do not use this company.

I had a leaking showerhead driving me insane, but the plumbing company fixed it quickly. They were courteous and professional.

Micah was able to come out same day and address an issue with a gas control module another company claimed was faulty and needed replacement. Calling Micah’s Honest Plumbing saved me hundreds!

Smart techs and honest. Didn't gouge us. Highly recommend. Ask for Mike or Wes

Had an emergency leak. The main cut off line had a leak.

I had the worst experience with this team. I called in and scheduled a 2 hour slot in the morning for next day appointment. Within 2 hours, i called in and asked whether we can reschedule 2 days after my original appointment because i was expecting a Chandelier and wanted to complete installation of the same along with other work. Also i asked whether the hourly rate would come down if the work takes more than 3 or 4 hours

The person on the phone acted like he didn't understand my request and i had to explain multiple times. He suddenly started with the abusive language and i asked him whether is this the way you treat your customer. He continued and disconnected the phone. When i followed up with an email, i got the reply stating that i used the abusive language.

I have recorded the whole conversation and it is pretty evident. I would never use their services. Let wanted the people to know.

So they just hang up the phone on you, I asked information about cost and installation and told him he was the first one I contacted and he just hung up on me. Elite? Not so sure.