Description
Looking for a local Dallas Plumber? Mr. Rooter Plumbing of Dallas is your trusted plumbing professional for courteous and reliable services. Plumbing issues can occur unexpectedly and when they emerge you want to ensure that you have a reliable plumber by your side. Our teams handle a wide range of residential and commercial plumbing issues, including drain cleaning, sewer line repairs, leaking pipes, water line repairs, maintenance, plumbing installations, and more. Not only are all of our plumbers licensed and insured, but Mr. Rooter Plumbing Dallas also provides upfront, flat rate pricing with no overtime charges! Call your local plumbing professional today to request an estimate or schedule a service.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, 24/7 Emergency Plumbing Services, Any Water Heater, Backflow Prevention Device Installation, Bathroom Plumbing, Broken Pipes, Clogged Drain Cleaning, Clogged Drain In Farmers Branch, Tx, Clogged Drains, Clogged Sink, Clogged Toilet Fix, Commercial Services, Drain Cleaning, Drain Cleaning In Farmers Branch, Tx, Drain Cleaning Services, Drain Installation, Drain Repair, Emergency Plumber in Dallas, Emergency Plumbing Services, Emergency Plumbing Services In Farmers Branch, Tx, Faucet & Kitchen Sink, Frozen Pipes, Garbage Disposal Replacement, Gas Line Installation, General Plumbing Repairs, Grease Trap Pumping And Repair, Heat Pump, Home Plumbing Services, Home Service, Hot Water Heater, Hour Emergency Plumbing Services, Kitchen Faucet, Kitchen Plumbing, Leak Detection, Leaking Pipes, Leaking Water, Major Plumbing, Need Plumbing Repairs, Other General Plumbing, Pipe Relining, Pipe Repair, Plumbing Diagnosis & Inspection, Plumbing Issues, Plumbing Problems, Plumbing Repair And Installation, Plumbing Repairs, Plumbing Replacement & Installations, Plumbing System Maintenance, Plumbing Video Camera Inspection, Repair Water Heater, Replacement Of Plumbing Fixtures, Replacement Toilet, Residential And Commercial Plumbing Repair, Residential Services, Sewer Line Repair & Replacements, Sewer System Backups, Tank Installation, Tankless Water Heater, Tankless Water Heaters, Thorough Plumbing Service, Toilet Repairs, Trenchless Sewer Line Repair, Utility Sink Installation, Water Filtration System Installation, Water Heater And Plumbing, Water Heater Repair & Replacements, Water Heater Repair And Installations, Water Heater Tank, Water Heating, Water Lines, 24 Hour Emergency Drain Cleaning, Clearing Clogged Drains, Commercial Drain Cleaning, Drain Cleaning, Drain Install, Drain Repair, Emergency Drain Repair, Residential Drain Cleaning, Unclog Drain,
Reviews
Very nice to work with and helpful with explaining all that was being done. Our technician was Mathew
Frank was great! Cleared my kitchen drain in 10min, explained job process thoroughly! Definitely using Mr. Rooter again!
Nohemi Almendarez
5 years ago
Jeffrey Martinez came and looked at a plumbing issue we had He cleared the lines. Very friendly and professional. I would highly recommend this company.
Bryan Lee was great an very good at what he did. took his time ab explained everything! great guy!!!
I had a very positive experience using Mr. Rooter recently to take care of several plumbing tasks in my home all in one day. Matthew was very professional and diligent as he explained each of the issues and made the fixes/upgrades. He worked promptly and also kept the work areas reasonably tidy during and after the job was completed. Scheduling and having to make changes to an appointment were also very straightforward.
Harry Gallagher
5 years ago
Maybe this will explain it !! Beware of price gouging from this company. Over a two-day period, which only amounted to around 45 minutes (if that) of actual labor we were charge $1240.58. All they did was snake a camera through a drain pipe for underground mapping purposes. No sewage, no clogs, just running a camera through an old drain pipe. The camera could only snake up to 150 feet of the drain pipe, so the technician could not go any further. At this point it was almost dark and we needed to open the area where he stopped so he could continue to snake the rest of the pipe. The technician at that time instructed us that if we needed his help once we got it open to give him a call and he would take care of us. The charge for his visit that day was $595.72 for 30 minutes of labor. The very next day we called into their call center to request the same technician to come back out. We stated then that we could not pay that price again and needed the same technician to come back out to finish the job. They said they would have the same technician give us a call since we wanted him instead of a different technician. We never received that call and they sent a different technician out which only worked 15 minutes of labor and charged us $644.86 which was more than the previous visit. Small businesses beware! This company will gouge you!!
Distrotemus Xur
2 years ago
Definitely recommend. Unclogged 25year buildup in kitchen line....jetted entire kitchen line...to the main...and the main all the way out to the street, and confirmed everything in perfect order once the massive clog was cleared. Ben was knowledgeable, courteous, and timely....quickly resolved the problem.
rodolphe zoungrana
4 years ago
I call Moses ant Anthony from mr rooter on emergency call and he responded fast and took care of my needed, with professionally and friendly. I recommend to my friends and neighborhood
Clint did an outstanding job and was extremely helpful and knowledgeable. Figured out what our problem was very quickly and got it solved.
Jeffrey Martinez did a awesome job got the job done kept working until it’s was all fixed. Very polite and did a great job cleaning up after!
Jill P Plano Tx
Will be recommending Mr Rooter. Real fast and professional. Moises was our plumber and he was very informative and polite and professional. Also kept his work area very clean.
Dick Schellhase
5 years ago
Great service by Ben Garcia
Very straight forward and informative through the process. Will continue to use Mr Rooter for all plumbing work
Patrick was incredibly nice and really helped me out! Got here very quickly too 😀
weldon roberts
a year ago
Pascual: Courteous informative and on task. Great job.
Jennifer Scott
4 years ago
This company is lucky to get the one star!
Told my parents the pipes need to be replaced 6,000$ got second opinion. Problem was clogged pipe with hair. I am furious shame on you for taking advantage of people with there plumbing issues!!!!
Quick response to my call for clogged drain. Good and, friendly service man.
Matthew G. Was great. Even cheered up my son after he got angry that our old toilet was leaving. Would recommend to a friend.
Justin Schottlaender
4 years ago
Jeff D gave us a thorough analysis and was entirely professional throughout the process.
Cameron Threadgill
a month ago
Matthew G did a great job and got us back to normal and gave us some good tips.
Becky Jackson
2 years ago
Matthew came out in the middle of the night and was extremely knowledgeable and professional. He fixed the issue within a very short time frame. I would highly recommend and request him again.
Laquinta Pendleton
4 years ago
Very professional. I had some work done and it need some more care. Donny Maldonado #455 came to the rescue. I didn't know what to do. He treated us the way he would want to be treated. Don't know how I was so lucky as to have had the same technician twice. Thank you so much for making a rough day easier.
Pascual came out and Overly Excided my Expectations of the job performed.... It was a pleasure having him work on my home... Thanks!!!
Gallagher Acres RV Park
5 years ago
Beware of price gouging from this company. Over a two-day period, which only amounted to around 45 minutes (if that) of actual labor we were charge $1240.58. All they did was snake a camera through a drain pipe for underground mapping purposes. No sewage, no clogs, just running a camera through an old drain pipe. The camera could only snake up to 150 feet of the drain pipe, so the technician could not go any further. At this point it was almost dark and we needed to open the area where he stopped so he could continue to snake the rest of the pipe. The technician at that time instructed us that if we needed his help once we got it open to give him a call and he would take care of us. The charge for his visit that day was $595.72 for 30 minutes of labor. The very next day we called into their call center to request the same technician to come back out. We stated then that we could not pay that price again and needed the same technician to come back out to finish the job. They said they would have the same technician give us a call since we wanted him instead of a different technician. We never received that call and they sent a different technician out which only worked 15 minutes of labor and charged us $644.86 which was more than the previous visit. Small businesses beware! This company will gouge you!!
Deepak Chadaga
4 years ago
Moses and Anthony from Mr. Rooter took care of our dishwasher drainage issues on a Sunday afternoon without an extra charge to come out on a weekend. They were both extra-friendly, and competent, and fixed the issue for a reasonable price, and helped us understand how to prevent the drain clogging in the future. I'd recommend Mr. Rooter for your plumbing needs anytime.
Patrick was prompt, friendly, and efficient. Went over everything he did so I could understand it and pointed out where I may have problems in the future. Great service!
Called Mr Rooter about two stopped drains and in an hour Jeffrey Martinez arrived in a Company truck with all needed tools for the job. He was polite, soft speaking and neatly dressed, with nice western boots. The clogs were total and far from clean outs. Jeffrey worked quickly and explained the situation as he fixed the problems. We will certainly call again when we next have plumbing trouble. Outstanding work. Thanks!
Clint Walker had a great professional approach to the problem and was very attentive to the issue and was able to take care of it at a timely manner.
Tracey Walther
a year ago
With water overflowing and sewage draining in my shower late at night on a Sunday, Matthew showed up. He was very professional and worked to get my sewerage draining and toilet fixed. After wringing out towels and pouring buckets of water out all day, he was truly the right plumber sent at the right time.
Robert Hayward
a year ago
Pascual came out to install a toilet for me And did a good job I would recommend Mr. Rooter to anybody else .
I have used Mr Rooter on a few occasions and every time the service has been great!
Prathamesh Joshi
3 years ago
Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.79 without my knowledge, consent or approval.I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at 2021 Macao Pl, Plano, TX. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the Trip Charge Fee to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved. I was NOT informed as to what the issue was and was NOT provided information on the quote to do the repairs either by phone or email.Few days later when I checked my credit card statement, I noticed a charge of $538.79 from Mr Rooter. I had only authorized Trip charge fee of $99.50. I did not receive any email quotes/phone calls from technician to discuss quotes for any work performed. Hence any charges above $99.50 are unauthorized and should be reversed by Mr Rooter.Recently I received mail from the business claiming that the charges are valid. I went through the documentation shared by Mr Rooter. The documentation simply clears the fact that I had scheduled a visit with Mr Rooter and they did indeed come out to assess the plumbing issue. This part was never in dispute and I have already informed that I am willing to pay $99.50 as Trip Charge fee for the visit. However the documentation also consists an Invoice with some work details. My name is not present on the invoice. The signature on the invoice is NOT my signature.This business has fraudulently charged my credit card without my authorization or signature and is now refusing to refund the unauthorized charges.
Jay McTaggart
4 years ago
Clint was quick to respond, knowledgeable and very polite. I would call him again!!
Patrick came out late in the evening and was able to diagnose the issue and unclog the sewer line. He was friendly and professional and I’d recommend Mr Router without hesitation.
Phillip finey
2 years ago
Highly recommend!!! Best service ever! Matthew was my service technician and he was so friendly, professional, and knowledgeable—definitely what you want in an expert technician. I appreciate his time in explaining the process. The up-front pricing and communication offered a new level of transparency I’m not used to. If you ever need an expert plumber in DFW, definitely call Matthew at Mr. Rooter!
Kristin Arthur
4 years ago
I've had Mr Rooter out several times at two different properties and they are always prompt, professional and efficient with their work and their prices. Highly recommend!
Trajan the Texan
a year ago
Extremely efficient and high quality service. Pascual Adame came in, assessed the problem, and then had it fixed in 10 minutes.
WORST ANSWERING SERVICE EVER!! Mr. Rooter uses an answering service to take their calls. I called to get service at 8:00 pm the rep told me a technician would show up tonight. I called back at 1:00 am to find out where the technician was, and then I was told by a supervisor that my initial call/request was somehow never submitted, that no more technicians were going out tonight, and that I needed to call back in the morning at 6:00 am when Mr. Rooter's office opened. I called back at 6:00 am and spoke to another supervisor who told me Mr. Rooter's office is not open till 7:00 am. I called back at 7:00 am and spoke to a rep who told me Mr. Rooter's office was going to be closed today and that they were relayed this information by Mr. Rooter at 11:00 pm last night. I asked to speak to a supervisor again and was told that she didn't know where that rep got that information, and that they would not be sending out technicians today either. This is by far the worst run around I have ever gotten, and if this is the answering service that Mr. Rooter has selected to take their calls, I DO NOT want to do business with Mr. Rooter. I will call every other plumber I can find instead of Mr. Rooter, and I will definitely be sure to NOT RECOMMEND Mr. Rooter to anyone I know or meet.
Needed water heater to be flushed and was done professionally. I recommend them overall.
Thank you to the wonderful technician who came out to fix a disaster of a plumbing issue in my kitchen. The garbage disposal leaked and left a smelly mess under the sink. They arrived within the hour, covered their shoes before entering my home and covered the flooring in the kitchen before starting this messy job. He took time to explain and show me what the problem was. After thoroughly discussing costs and options we decided to replace the old disposal. He left everything clean and got rid of the smell! I have a couple of other plumbing projects coming up and I will definitely use Mr Rooter again! Not to mention, I will refer to anyone I hear that has plumbing needs!
Patrick was great on time and very professional did a great job.
Damian Morales
7 months ago
Matthew was really nice did really good work good attitude and really informative really recommend him really really good worker..thank you you Matthew for your great work really appreciate it
Rhonda Breaux
4 years ago
Wow! Jeff D was awesome. I came out and told me exactly what the problem was. He is very knowledgeable. He gave all the broke down in price. I will use this company again not for the price but the great customer service from Jeff D and the trainee!!!
Michael Tothe
4 years ago
Jeff D was great today. Good representative of the company. Very polite.
Matthew was awesome. Honest, to the point, and it was a simple repair on part of it and he could have taken advantage of me but didn’t do that. Helped me and saved me some money. Would definitely recommend him and will use him again.
Called another company this morning. The other company (won’t mention their name but rhymes with moto-scooter). They had a coupon which “didn’t work at this location”. Played run around with them. So hung up and called Mr Rooter. Within the hour, had a tech here working on the problem. Within a couple of hours all work is completed with future work scheduled. Technician was friendly and knowledgeable. Thank you Mr Rooter. We will be calling you again!!
regina estonactoc
2 years ago
Sinatra &isaac are the best tech they could have sent they was very respectful and walk me through everything that had to be done they got me up and going I am so happy
John Montgomery
5 years ago
Jeffrey Martinez did an outstanding, professional job on a stubborn sink line that tied us up for three weekend days. Provided us with a bottle of BioChoices and a hearty handshake. Will be calling Mr. Rooter again if needed. Best part he is a fellow Aggie!
Ben Adams came out and replaced our water heater and we were very satisfied with the work
Linda Doenges
2 years ago
Great guys - Pascual and Alan recued me!!!!!! Very Happuy. Linda Doenges
I was appreciative he was on time. The plumber is very knowledgeable. I will recommend Mr. Rooter highly.
Tech No 493 Pascual
Thank You!
Lindim and Mo showed up 20 minutes after I called Mr. Rooter. Both were very polite and professional.My toilets have never consistently flushed correctly since I bought the home in 2003.Lindim used camera and I saw my worst nightmare. Several breaks with mud poking into the line and just beyond that a big root blocking it. We used camera under the house too, just in case. There were several breaks with mud sticking inside the pipe as well! These breaks were the direct result of poor plumbing, using the wrong parts. There were even places where the original plumber had used duct tape to seal joints!I hated to spend so much money to replace both lines but I decided it was better than damaging the foundation and paying for repeated rotoing to clear the lines.Lindim and Mo managed the project very professionally, showing up at all hours to get the next phase done.It's very expensive to have this done, but now I don't have to worry about clogs, backups and having a foundation problem from a sewage line leak.I'm glad I got Lindim and Mo as my technicians, I feel confident they did the job right this time.
Christina Mathis
a year ago
Patrick was awesome! He was super nice and very helpful. I had my doubts about this company because of a past experience, but I felt much more comfortable with Patrick on the job!
We had a backed up sewer emergency with 12 out of town family members coming to stay at our home Dec. 26. Our technician, Jeff D. worked tirelessly to fix our issue. He is the best! He was most courteous, polite, and knowledgeable! If all Mr. Rooter's techs are like him, then we highly recommend this company.
I had a drain problem with my kitchen sink, Armando and Marcus came out to diagnose problem not remembering I had a warranty. Marcus and Armando were able to get water to drain during their diagnosis. They gave me good tips on garbage disposal and drainage system. Will definitely call back if needed. Great service and great conversation.
Glenna Bollen
5 years ago
Great experience with Mr. Rooter! Sinatra and the rest of the plumbers who were onsite did a great job. Sinatra was very up front with the possible charges and prepared me for an expensive fix. The old cast iron plumbing under our house was in very bad repair. The camera shots were impressive and allowed me to see the damage. Some of the pipes they took of the ground were so rotted, cracked, and broken that we had to completely replace everything under the house. On the day of the sewer back up, I called our usual plumber, who we've used for the past 20+ years. They were unable to come out until the next afternoon. I was not considered a priority. Mr. Rooter took my call that morning and came out in the next 45 minutes. I can personally recommend Sinatra, Joel, and all of the other plumbers who came out to help. The tunneling crew did an excellent job and tried very hard to do minimal damage to our yard. Great experience overall during a very trying time. Thanks again!
Ben Garcia did an outstanding job of replacing our water heater and unclogging a drain! He answered all questions with patience and understanding.He is very personable. He worked with us on the financial side so we would be able to pay monthly. I highly recommend him!
Rovonda30 Bonwell
4 days ago
Jeff D came out and took a detailed look at our hot water heater. Explained everything to me,and my husband who was on the phone. He works out in New Mexico. Gave us an estimate that was reasonable at most. We plan on call you all bk for the swap out when we can. Which hopefully will be sooner then later. In 2 week. Thank you so much.
I had pluming problem and called me rooter and had a great experience short wait time knew what they were doing and decent pricing
James Simmons Jr.
2 years ago
Matthew was great and very knowledgeable. I would definitely recommend.
Outstanding service very reliable on time doesn't try to up sale you like most. We have Mr. Rooter on speed dial now.
I had a huge plumbing emergency! I found Mr Rooter to come out same day!! They offer flat rate pricing and are very professional! They are top notch in the plumbing industry! Jodi communicated with me in a timely manner and the plumber was exceptional. I could not ask for a better service! Thank you Mr Rooter!
Sheri DiEsposti
5 years ago
I live in a house built in 1940 and my sewer lines were also original, made of cast iron and clay. I was warned a few years ago that the entire line would need to be replaced, but I decided to ride its usefulness out to the last second. Which I did, until the weekend before Christmas. My toilets wouldn't flush, so I had Mr. Rooter come out to open my lines (I've had to do this in the past due to root intrusion). Unfortunately too much of my line had collapsed and I had no choice but to replace it. I decided to use Mr. Rooter to replace my line and Moses, my technician, did a wonderful job holding my hand through the entire process and making sure the job was performed quickly, competently and to my satisfaction. We hit a few snags with rain, the holidays and waiting for the City of Dallas, but the entire job was finished by December 29 and everything is working properly. I can even run my washing machine and take a shower at the same time, something I’ve never been able to do. I would definitely recommend Mr. Rooter.
Absolutely professional yet congenial plumber.! Jeff D. knows what his are doing and I am so grateful for the quick response and services! I would definitely use again!
Vijay Vissapragada
a year ago
Shower valve broke down in the evening and wouldnt shut off. Matthew Gilberg came in to our rescue. Came in late in the evening ( Thanks to 24/7 service). He was knowledgeable and very professional. Took care of my immediate need and restored water supply to the house. Would recommend the company and Matthew to anything related to plumbing. Thank you Matthew for your wonderful service.
Came promptly and was professional and answered all my questions and was able to compete my
Repair in less than an hour! My toilet is FIXED! Woohoo!! Highly recommend!
I'm glad to have Clinton come out and fix my sewer. He was very pleasant and informative.
Rachel McKenna
6 years ago
Jeff was wonderful, he fixed an impossible master tub drain in minutes. Definitely would recommend...he came out same day that I called to schedule appointment!
I called Mr. Rooter @5:30am about all of our toilets backing up. Matthew arrived promptly that morning. He discovered the main line from our house to the city sewer line was blocked. Matthew fed a heavy duty router multiple times down an access pipe outside the front door and pulled out large chunks of tree roots. Once cleared, Matthew fed a camera / sonar device down the pipe to reveal a break 25’ into the front yard @ 3’ underground. He scheduled a crew to dig down to the break point and Matthew repaired the break. We had family & friends visiting on 2 consecutive weekends and, thanks to Mr. Rooter’s timely service no one stayed in a hotel !
I had a leak in my business. Jeff D came out quickly and diagnosed the issue. He was very friendly and professional. He communicated clearly the work needing done and was very upfront about concerns regarding repairs. They came in and finished the repair in a clean and timely manner. Would gladly recommend Jeff D and Mr Rooter DFW to any of my friends and clients. Thanks again for the hard work put in to completion of this repair. Will be calling again as needed.
Jeff at Mr. Rooter Dallas was WONDERFUL! He assisted us in assessing the problem and provided great insight. Jeff is friendly, professional, and knowledgeable. Highly recommend Jeff and Mr. Rooter Dallas!
Brian Vancompernolle
3 years ago
Aramando and Marcus did a great job , very professional and efficient. I highly recommend Mr. Rooter for your plumbing needs.
Jeff D came over due to a water heater leak we had. He was able to diagnose the problem quickly, explained the root lacunae of the issue, and next steps to fix. He gave me a lot of information and was also able to help me figure out that the unit was still under warranty.
Seble Kassahun
4 years ago
George did a wonderful! He was informative, helpful, and had a great sense of humor!
Clint was awesome. Prompt and got the job done quickly and effectively. I will definitely call back to use Mr. Rooter.
Timothy Babish
4 years ago
Paschal is fantastic, knowledgeable and if he has a Son and Trains him, I would hire him on the spot!!!!Good Job Pasqual !!!!
Maria C Groters
2 years ago
We absolutely loved the service that Bryan tech #547 provided us today. He was so friendly and explained everything every step of the way. We are new homeowners so it is important to us to have someone that is knowledgeable about plumbing! We recommend Bryan and would use his services again.
Clinton was very helpful in my time of need. He addressed my concerns and provided awesome customer service. He provided suggestions for improvements and also gave me details of his observations. Prompt and courteous...As a new homeowner, it is critical to have an experienced and knowledgeable person performing the work on my home. Clinton is the best!!! Thank you for helping me!
Francisco Robles
4 years ago
Very good job find the problem and vet the solution right at the moment. Fast service
Clint Walker did a fabulous job! Was on time, had professional manner and was delightful to be with. He gave us instructions and hints for upkeep. Our compliments on having such an excellent employee!
Steve Harbaugh
4 years ago
I am so glad I called Mr. Rooter Plumbing to fix a commode that was leaking water onto the floor when the toilet flushed. Moe, the technician, was great to work with. He quickly found the problem and explained a couple of options on how to fix it. Moe was quite professional and efficient. I will not hesitate to call Mr. Rooter again to help me with any future plumbing problems.
We were very happy with our plumber Brett Swensen. He diagnosed the problem and had a crew to dig under our house. He was very good at preparing us for the next dayThank youDewey & Sandy McCravy
Clint and Brian did an excellent job of clearing the drain pipe running from the house out to the city main. Highly knowledgeable, very professional, and both courteous.
I had a back up at my home that I just bought. I called this company to come out and relieve the blockage. The plumber came out and relieved the blockage but told me my pipes were broken under my home and needed replacing he quoted me $36,000 to replace. After a secondary plumber came out, not one pipe broken under my home. I gave them the video of my pipes proving against his claim. I have contacted the company and informed them of what happened.Now I have a written response from them I have had 3 other master plumbers in the mean time look at my video. All say yes I do have a belly, but my pipes are in good condition and will hold up for a few more years. Mr. Rooter stands by their plumber because they do not respect their customers enough and do not care about your pocket book. Each plumber who reviewed the video said even if every single pipe in my home was broken it would still not cost $36,000 to replace them. I put that much down on this house!! I also had the testing they referred about done to my home before closing. Also they have multiple complaints on the BBB that are just like mine. They don't even take the time to write their own replies they just copied and pasted the exact personal email I received from them as you see below.
Jeff did a great job answering my questions about how to proceed with repair or replace faucet as well as upcoming dishwasher installation.
Joyce Sanderson
7 years ago
Abel was great. After looking into my water heater situation he knew exactly what the problem was and fixed it. He worked diligently and with great care especially since the water heater was in a really difficult space. I would definitely call Mr. Rooter again.
Alyssa Fairbanks
4 years ago
Had a leaking pipe and called Mr. rooted and they called me back within the hour saying my tech was on his way. Our plumber, Pascula did an excellent job when he fixed the leak. He explained what the issue was and why it was leaking. He also explained what he needed to do to the wall in order to fix our leak. He was fast and cleaned up after himself. Five stars to the tech that makes this company shine bright.
Rahav Eppstein
4 years ago
We believed, called them, and as a result ended up getting taken advantage off. Behold the true!Mr. Rooter has succumb to business practices which are greed driven, as results of poor business/ company integrity, overly priced services, deceiving up-selling tactics, and no direct ownership of responsibility for their owned' actions. (don't have to take my word for it, read all of the bad reviews posted. Ironically, all are complaining of the very same elements and management doesn't seem to be taking ownership and appropriate actions to make right as a result of these practices. When the very exact same elements are repeating, with no corrections, means this must be corporate / mgmt driven). Behold the true!!Our experience is as such -- very clear and direct problems. 1) very slow draining in some bathroom showers/ tub and sink. 2) water leak around hall toilet floor (downstairs).We were very clear & concise'd to directly pinpoint the exact problems. But, as with others, in their mannered trained practices, we were charged for very expensive procedures which were not necessary to pinpoint problematic causes. Yes, we also were charged for unnecessarily camera scoping of our whole house plumbing and under slab mapping (supposedly even to the curb), not even needed to pinpoint exact cause of slow draining which was hair clogs at the immediate draining points (all above gnd). Quick fix, run their snake line (only minutes req'd) at the showers, tub and sink to remove all the hair clogs and wallah - problem fixed. Yet, we were charged the sum of - $760.85 + $136.93 + $286.00 dollars to simply identify and remove excess hair causing slow draining. Oh My Glob !!! -- ridiculous!!! It should not ever cost $1100.00+ dollars to have your tub/ shower & sink drains unclogged of hair!! They even removed one under sink trap to send camera under slab with added charges to remove drain trap and replace it, wasn't even needed nor required!Re: hall toilet leak - To simplify problem- after removal of the toilet, it was identified that the floor flange was broken and a cracked pvc extender into main sewer pipe. Both simple pieces to remove and replace. The parts themselves are inexpensive (at home depot or Lowes, under $150 for both/ with 4 concrete molly bolts and pvc glue if required). Replacement should easily be completed in a couple of hrs.Charged cost --$2197.98 + 219.64 for a repair that should only cost approximately $600 - $800. Don't believe me, call one of the major plumbing Co's around the metro and ask them approx cost for this fix. You'll be surprised. Aside from the $2197.98 charges for repair, they charged to remove and replace the toilet itself - $219.64 (you'd think that it would be inclusive in the cost already). Seriously!!! (oh yeah and did their spill re: sewer water moisture under flooring and walls).The initial cost of this repair is crazy ridiculous! To top this, after paying them $3600.00, due to poor workmanship, it failed and leaked again. Imagine! They did return and repaired again, been 2 days, we'll see. After mentioning to supervisor that this work could have been done for much less cost, he replied, yeah by a handyman, but not a professional. Wait, let me understand, you're the so called professional and yet couldn't fix this right the first time, at these prices!!!In closing, We found our experience was totally opposite of their so-called advertised integrity.Yes, they were very nice and smiled all the time, but who wouldn't when they know the $$$$ they're receiving on departure. I would also.Mgm't - U need to make right on this !
Angie Rodriguez
5 years ago
Used mr rooter for the first time, loved the service, Armando Cervantez was very polite and I was 100% satisfied with his work. Will be using Mr Rooter in the future.
Be sure to get your estimate in writing! And don't sign any blank papers or you will be in for a big surprise at the end! I had a verbal estimate of $3500-4500, and got hit for $5800 because I had signed the blank contract authorizing the work to begin. They wouldn't adjust it and claimed that their behavior was completely correct.
Pascual was awesome as usual. He has helped us with previous issues and we wouldn’t use another plumbing company period. Excellent diagnosis of the issue and thorough repair.
Rowdy Winchell
4 years ago
Ben was our service technician and came out on the fly (busted water spout) and totally handled the situation fast and professionally. Had another issue with a bathroom drain pipe that me and the Mrs. we’re putting on the back burner for another time and he had no issue with taking a look at the situation and giving us an outstanding price that we couldn’t refuse. We live in a peer and beam house and he had to crawl under to repair the spout and the drain pipe and he had no issue with doing the job and getting the job done right. Couldn’t have asked for better service 👍🏻 We will definitely be calling him for all our plumbing needs in the future.
The had a good time rate. Got here within minutes of calling. And new what they were doing.
preslee wallace
5 years ago
Jeff DuBose did a fabulous and professional job on reconfiguring my water heater! Thank you so much!!
Clint was very polite and professional. He explained everything in detail, and was happy to answer any question I had. I wont use any other plumbing company now! Best in Fort Worth!
Excellent service from Pascual and Allen. Did a great job under difficult circumstances. Even helped a neighbor in need. Highly recommend!!!!!
Marisol Alcala
a year ago
Pascual was vey professional and explained everything very thoroughly!
George was friendly and helpful. I feel like I got a really good deal and excellent service! I would highly recommend Mr. Rooter.
Ben did an awesome job with our hot water heater replacement. He also answered all of our questions on other fixtures and improvements we're considering.
Pascual did an excellent job. I've used him before and he is always professional and personable.
Mo was awesome! He was very polite and efficient! We were in a bind at our office space and he fixed the problem and was out in less then in an hour!
Linda Grindstaff
2 months ago
After a bit a of mix up on time. Mathew was able to fix my water heater and put some shims around toilet to keep it from moving. He was professional and took care of my new flooring so the hose would not dirty floorI was happy 😊
Cassie Baumann
5 years ago
Clint was friendly and so helpful when we had an emergency pipe break!
Matthew saved me lots of money by not overselling me stuff that i didn't need. He was also very friendly and helpful.
Ann Marie Hebert
5 years ago
They came same day (and a Sunday) and got the problem fixed! Sinatra (agent #507) was my contact person and he was just that...in contact all the time. I would highly recommend this company to anyone!
Pascual was our service tech. The whole process was very good. He fixed our two leaks in a timely manner and was very friendly.
New customer very happy with service.Armando and Marcus both get 5 stars professional and got the job done quickly.
Mr.Patrick McConnell is very committed to integrity and honesty. His professionalism in dealing with clients is OUTSTANDING. Would recommend him to anyone!!! Thank You
Nathaniel Walter
a year ago
Patrick McConnell fixed our faucet. He was not only on time, but he took the time to make sure things were done right. Additionally, Mr. McConnell took the time to explain what was broken as well as going over everything that he installed. I would highly recommend using Mr. Rooter!!
jalorna kirvin
3 years ago
Pascual was great! He had excellent customer service. He was very informative and completed the job quickly.
nancy verastegui
a year ago
Ben was very professional and got the job done fast. Great service at a very good price ...highly recommend!!
I called Mr. Rooter with a clogged kitchen sink. Mr. Gasca was dispatched and was able to clear the clog very quickly. Having and older home, he patiently explained the situation and my options to prevent/avoid major issues, as well as taking some stupid homeowner questions. The pricing for the service was very reasonable. I would DEFINITELY recommend Mr. Rooter DFW to anyone who asks!!!!
Kelly Donnell
5 years ago
Clint was very professional, knowledgeable and efficient! Highly recommended!
Briana Miller
2 years ago
Worked with Matthew. He was great! I called 2 other plumbers before him. Saved me 12k. He cleared out a major clog from the the upstairs bathroom. I forever appreciate the service and professionalism.I 100% would recommend.
Moses and Anthony were amazing! The nightmare of all bathrooms being stopped at the same time happened Memorial Day weekend. These amazing men quickly showed up at my door and got us back in business! Forever Grateful! Thank You!
D. Woods
Pascual Adame was the person who helped us. He was very friendly and informative, he was able to figure out the cause of our issue without being super invasive, saving us the trouble of a potential larger problem.
Joe DuBose was very professional and upfront about all of my plumbing needs. He even researched an issue on his own time which saved me money and time. My plumbing issues have been resolved to my satisfaction.
Frank was awesome! Great customer service and Cleared my issue in 20 minutes!
Zachary Isbell
4 years ago
My tech was George and man was he great! It was about 3 am in the morning and my problem was to the point I couldn't wait anymore. He stayed in contact with me updating me on his ETA since he finishing up at another job. He was friendly, cool and most importantly efficient. Must've been there for maybe 45 minutes before resolving my issue completely. I really enjoyed this company and their techs if they are all even close to as amazing as George are unmatched by anyone else. Thanks.
Jeff D. is a very knowledgeable plumber.He is very professional and provided excellent service to us. We were extremely satisfied with his work. He answered all of our plumbing questions. We will definitely use this service company again.
Michael Dambra
5 months ago
Had a clogged kitchen sink. 420 bucks to unclog. you can buy a 50 ft snake and chemicals for a 1/4 of the price. FIND SOMEONE ELSE. Tech was great though. Even though he was an hr late.
Felicia Boggess
a year ago
Clint was professional and friendly. He was efficient and very knowledgeable. I really appreciate his service!
Overall, the Mr. Rooter team helped us through an extremely challenging, financially stressful, but necessary set of comprehensive repairs for our drainage/sewer system. We would recommend them to anyone with a major or minor plumbing issue.In our situation, we had a sewer backup that required replacement of our entire sewer line under our home foundation and in the yard. Jeff, Pascual, and Jorge worked together to get it all done.
Keyfer Fiveash
4 years ago
Keyfer was very professional when he showed up. He kept me involved in what and how he was going to fix my problem. Highly recommend using Mr. Rooter.
Patrick McConnell was very friendly, fast, and did my job well. Thanks for sending Patrick. I would use his services again if I needed them in the future.
We had a weekend emergency with a sewer backup in our yard. After calling 5 plumbers with NO call back, I was referred to Mr. Rooter. A LIVE PERSON answered on a Sunday night, and Armando was out first thing Monday. Unfortunately, I had to have all the pipes from my house to the city line replaced (80 year old pipes) but Armando and Marcus were the absolute BEST!! Their communication throughout the whole process was EXCEPTIONAL! Even after the city inspection was delayed because of rain, they came back the day before the rescheduled inspection to make sure there was no sitting puddles in the trenches. Throughout the process, they were very transparent in everything they were doing which set me at ease. They have a customer for life and I will recommend Armando and Marcus to anyone who asks!
Amelia Plasterr
5 years ago
Jeffrey Martinez just came out late on a Sunday night to fix my plumbing. He was very quick and got the job done without any issues! I really appreciate his help and wonderful customer service.
Sheideh Razman
5 years ago
Jeffrey Martinez came to our house toda to fix adrainage problem he was on time and did a great job and got it done. He was curtious and professinol recomand him highly.
Great customer service. They came quickly and explained the problem and options to fixing it. Would highly recommend.
Armando and Marcus installed a new toilet and connections in just a little over 2 hours. They were quick and professional. I highly recommend them. Stan Guy, Dallas
William Schneck
5 years ago
Jeffrey Martinez came to clean my tub drain and was professional and quickly resolved my issue of a clogged drain
felisha Ybarra
4 years ago
Mr. Rooter did an excellent job. Moises the technician that came out was very professional, courteous and got the job done efficiently. I recommend anyone call them if they have a problem.
Patrick and Argjent were fast and efficient at replacing our water heater on a Sunday. Very pleased with Mr Rooter's service!
Pascual did an awesome job and he was fast. He was able to explain everything to me on what he was going to do and what my problem was with my bathroom. I would recommend him specifically to come out and work on my bathroom. Thank you!
Pascual was excellent in keeping us aware of what the issues were. Great service by Pascual.
Clint and Matt were very professional and completed the job very quickly and efficiently. I highly recommend them.
Very polite and great service
We had a problem with a water line that ran under the house and was causing our toilets to back up. It had happened in the past and cost us a lot of money to have repairs done. We had tried several different plumbers before and none of them actually fixed the problem. They would just basically put a Band-Aid on it and leave as fast as they could. Then we found Mr. Rooter. I cannot recommend this company high enough! They were courteous, professional, and went above and beyond to correct our problem. My dad is elderly and sadly people have tried to scam him before but Mr. Rooter stayed true to their estimate. They even rehung our shower curtain and was very mindful not to let our dog out the door! They would not leave until our problem was solved and we are so thankful to have found them! We will never use another company! Thank you Mr. Rooter!
Strohl Family
5 years ago
Frank was very knowledgeable and he provided friendly, quick and efficient service!
Lisa Huddleston
2 years ago
Be sure you are available to answer ALL calls. I got a phone call saying they were running late and someone would be at my house within the next hour. I agreed. Then they called when I was in a meeting and because I did not answer that call, they sent my scheduled plumber to another location. Not calling this plumbing service again.
Had leak on water heater line. Jeff was able to resolve n provide great insight on issue at hand.
Heather Moody
4 weeks ago
Jeff D came out to give us a quote on our leaky bathroom. He gave so much information. I was very satisfied with his visit today.
Hard Freeze. We had a busted pipe behind the washer. Mr. Rooter was the perfect solution. A great guy named Clint is the absolute best representative any company can have. He was professional, knowledgeable, friendly and very capable. Also the office has wonderful personnel answering the phones.
Vincent Ramirez
a year ago
We had an issue with our main pipe that connects to the City's. The plumber came out and was very helpful. The problem is that the Plumber used a device to capture footage of where the issue was so the city could come out and fix it, he took photos (the device also records video, this is important) and told us that the city only needs photographic proof of the issue.Well we call the city and they want Video of the issue. We don't have video since the plumber didn't feel like it was necessary. We also don't have the tool they used to capture footage. So we text the plumber and he says he had no way of knowing the city wanted video (Why did he tell us just photos were okay then?) and that we need to pay another half grand for him to come and record the video that we payed for him to get the first time.Honestly it felt very predatory since they were dealing with my elderly grandparent. We payed for them to come out and capture footage of our plumbing issue so we can show the city, they did not capture the footage correct to the City's specifications so we have to pay them again to do the same thing? Like the device captures video why not just record a video each time to cover yourself? Anyways the plumber was fine I just don't agree with how they handled our situation. If I had a business and my employee didn't give a customer the correct item/service I would take responsibility, I guess the Mr. Rooter company does not feel the same.
Gloria Sandoval
3 years ago
Pasqual was very informative and guided me in the right direction by recommending a water detection service and I now know what to do - wish I would of done this sooner.
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Clint and Jesse did an outstanding repair job. Would highly recommend them.
Lindim and Mo saved the day!! They were beyond excellent and exceeded my expectations by a landslide!!! They replaced every bit of plumbing in my house and my line to the city, all while making sure I was taken care of the entire time. I cannot speak higher of Lindim, he made this very overwhelming process seem as smooth as possible and was extremely personable, honest, and knowledgeable in his field! If you have any plumbing issues I more than highly recommend these guys the are great!!
Gretchen Newman
5 years ago
Clint W. was wonderful both times I had him out. Very professional, courteous, & took the time to explain everything to me. I HIGHLY recommend Mr. Rooter & Clint for any plumbing needs you might have.
Jeff and Jack we’re on time. They assessed the problem, explained the solution and what needed to be done. They provided me a fair written quote for the services that I needed. I would highly recommend Mr. Rooter Plumbing of Dallas and specifically JEFF and Jack. I highly recommend Jeff and Jack as excellent representatives. I was glad to welcome them into my home.
Ben Adams was my plumber. He arrived on time and quickly located our busted pipe, replaced the busted section and got our water flowing again. Owner Mark McGaughy came out because we had reported an issue with our water heater just before the pipe busted. He helped assess the issue and now we have hot water.They were both great to work with and I will not hesitate to recommend them or call them again!
Jacqueline Smith
3 years ago
Clint was absolutely amazing!! Super friendly and professional. He came first thing in the morning and resolved my issue with my kitchen sink. I highly recommend him.
Melissa Butler
2 years ago
Had a clogged kitchen sink. I had tried to reach out to other companies who weren’t able to make it to me. Very happy that Mr. Rooter had someone out to my house within the hour! Clint was who I worked with and he was so kind and had our sink working in no time! Will definitely being using this company in the future!
Kristine Macabare-Adams
a year ago
This is my second time using Mr. Rooter and I'm very pleased with the service. They are responsive and professional and they're communicative about the service, the pricing, and will answer all questions. Our water heater broke down on us on one of the coldest days of the year. Unfortunately due to the treacherous road conditions, we weren't able to get someone on site, but their technician Ben Adams was able to help me troubleshoot it over the phone. He provided me with a quote and we were able to get it scheduled for the following day. Replacing it took some time, but it was well worth it. They did a thorough job, and explained the process throughout. Thank you Mr. Adams, Mo and Chris for your work to get us our hot showers back :)
Derek Groshek
3 years ago
Jeff D was a great help finding and replacing my water leak. Request him when you call Mr. Rooter
We had a fence company hit our gas line and needed it repaired quickly. Mr. Rooter was there quicker than any other plumber could make it and did an excellent job. Jeff was our Plumber and he explained everything in detail and they were able to fix our gas line & have it inspected promptly. Jeff was very friendly and we would use them again
Jeffrey Martinez, came promptly when needed. Showed me where the problem was occurring in dishwasher line. Professional and courteous. Great service.
I’m so happy to recommend using Jorge A. at Mr. Rooter based on our experience with a recent dishwasher water leak in our home. We discovered our leak after hours and weren’t sure where to turn. Jorge A. was dispatched quickly and he truly went above and beyond, staying late into the evening, working to ensure that our leak was fixed once and for all. He is a knowledgeable and kind guy that I trust with my home.
Ben came out and was great. We had a variety of plumbing issues that I needed fixed (each one unique to the other) and he knew exactly what to do in each situation (despite my stubbornness). I would definitely recommend Mr. Rooter to a friend.
Patrick was very personable, knowledgeable, and it was done in less than 45 mins. As opposed to other companies telling me 3 days to show up, Patrick was here in 45 mins. Was also upfront about prices and I didn't feel deceived. Satisfied customer for sure
Our technician, Ben Garcia, did an awesome job repairing our outside leak in the rain. Thanks!
Miriam Glover
2 years ago
Pascaul was very professional and prompt. Will definitely use this service again.
Brian Huddleston
2 years ago
Matthew came out on a Sunday morning and took care of our problems. Multiple problems! Very friendly and professional. Super happy with their service.
This company is wonderful. They are very knowledgeable and pricing is competitive. I highly recommend them if you want the work done right the first time.
Shayla Surratt
a year ago
Patrick did an exceptional job repairing our sink and faucet! He repaired everything in a very timely manner. He was very professional and knowledgeable! I definitely will recommend him to anyone needing any kind of plumbing services!
Michael McDonald
3 years ago
Ripe off company. They were trying to tell me that to fix my sewer line from the big roots will cost me $2800 and I have to do it now to avoid any further damage at my home. I said, let me talk to my first before I made that kind of commitment. My wife was able to find another company which said that my sewer line was not damage and the big roots were actually small and they fixed the issue for less than $250. When they told me that I was like wow ... NEVER AGAIN WILL DO BUSINESS WITH MR. ROOTER PLUMBING OF DALLAS COMPANY.
Carmen Sumangil
3 years ago
I was very pleased and most satisfied with Keyfer and Ben’s work done at my home.
Brian was quick, very professional, and kind. My parents have been having consistent issues with one of our toilets, and he unclogged it. He provided clear instructions for what to do next if we encounter any more issues, and was quite informative.
Grant Brunsteter
3 years ago
Jeff Dubose was extremely professional. He arrived on time and explained everything he was going to do, along with prices. He was very courteous and we really appreciated the extra steps he took to keep our house clean before beginning the work. He treated us and our property respectfully . The work was completed on time and there were no surprises with the cost !
Michael Cavataio
6 months ago
I needed some help with an outdoor faucet. They came out same day and it was sunday even. He did a great job and saved me from a much more expensive repair. Great people and company. Will definitely use them again on future work.
I called Mr. Rooter at 10 pm on a Sunday night and Mr. Jeffery Martinez was at my place by 1:00 am and found a significant root problem in my mainline. I appreciate the quick response and the ability to now flush my toilet!
Called these guys on Friday at 3:30 pm cause some other plumber became MIA. Called Mr Rooter. They answered (awesome). Talked to dispatch. R.J. aka Tech 539 is great. I had a problem with residential plumbing and the house pipes were clogged. Done very efficiently. Thanks so much Argjent.Update: 3/17/22. Thanks to Pascual. Tech #493 Mr Rooter of Dallas. Had a leak with outside wall faucet. Came in and fixed real quick. Very knowledgeable, answered all my questions. Great service all around. 5 stars! This is the 2nd time I have used the company. Both times have been great service. Thanks again Pascual.
I called Mr. Rooter with a problem with my toilet. Jeff D fixed my problem quickly and was very knowledgable and courteous. He did a great job.
Outstanding! Great service! Timely! And not surprises in price! Excellence in service delivery! Muhammad? and Ben you are great! I look forward to future projects!
Mariah Sincere
2 years ago
Matthew Gilbert came out and he was very friendly and knowledgeable! He was thorough and determined to find the problem. I would use his services again!
Jeff D and Brayden showed up, very professional and were wearing masks for COVID. Highly recommend Mr. Rooter to anyone in the Dallas area needing plumbing help.
Mathew was professional and very polite. He worked diligently to resolve our plumbing issue. Mathew was very knowledgeable and able to answer all my question. It was a pleasure to have him in our home.
Upon setting an appointment, mr rooter dispatched a mr Matthew Gilberg to my property for a faucet installas well as resetting and installing a new o ring in one of my restroom toilets. Matthew had excellent service as well as was clear and transparent on what exactly needed to be done and made my experience that much better. Appreciate the service.
Patrick and Clint did an amazing job!!! Very professional and good hearted people. Would definitely recommend as well as use again.
gpgpgpgp1000
6 months ago
Mr. Rooter Plumbing had a plumber out within a reasonable time. Their tech, Pascual, did excellent work and was very courteous as well.
This was my fourth time using the company Mr. Rooter. I recommend them highly.
Angela McHenry
a year ago
Patrick arrived on time and was very kind, personable, and professional. The work was completed promptly. A real pro!! Highly recommended.
Susan Williams
2 years ago
Ben was wonderful as usual. He has done work at our house before. He was here quickly and we had a working toilet again in no time. I wouldn’t ever call anyone else.
Josie Vasquez
2 years ago
Our toilet was flooding and not draining and Matthew G came out to save the day! He was super helpful and extremely knowledgeable! Hands down the best service!
Pascual was amazing and did a fantastic job removing the blockage from our sink. I would recommend using this company. thanks, Nick
Charlene Echols
2 weeks ago
Jeff D was on time, and very professional. He walked me through his entire inspection, explained some issues that might need to be addressed in the future, solved the current problem and didn’t leave a mess! I was worried it would be a costly fix but it wasn’t at all. Will certainly call back the next time I need a plumber. I’m glad I found him.
Sandeep Singh
5 years ago
NOTE: I AM CANCELLING MY REVIEW, THE SERVICE PROVIDER WAS DOCTOR ROOTER, NOT MR ROOTER. I APOLOGIZE TO MR ROOTER FOR THIS MISTAKE AND HAVE CHANGED MY RATING TO 5 STAR. SO SORRY!These bastards are crooks. They charged me $475 for a plumbing leak in the bathtub which was to be covered by insurance i had. They told insurance company the plumbing leak was our fault due to manipulation of the fossit, and hence insurance company didn't cover it. when i asked specifics, the plumber got rude, and then hung up on the phone. I called back and asked for why he made up this story to the insurance company, he wouldnt give me an answer, I told him he was fired and i would block the charge on the credit card, he said I know where you live, i know where you work, I immediately called the Dallas Sheriff who called him up to warn him. Plumber who is hispanic pretended not to know english No habla engles. Police warned him anyway and told me to call 911 if he ever showed up nearby our house. I am in process of working with credit card company to block the payment. A second plumber came and told me the average expense for such work is $115. These guys are uneducated thugs, who have no customer service skills, and are plain rude. I will go forward dand file complaint with BBB, and Dept of consumer affairs.NOTE: I AM CANCELLING MY REVIEW, THE SERVICE PROVIDER WAS DOCTOR ROOTER, NOT MR ROOTER. I APOLOGIZE TO MR ROOTER FOR THIS MISTAKE AND HAVE CHANGED MY RATING TO 5 STAR. SO SORRY!
Great company to work with! We have used Mr. Rooter several times and have been pleased every single time. Our last issue we had water backing up out of our kitchen sink, technician Clint came out within a few ours of calling and had us back in business within an hr. Super nice and knowledgeable. Always professional and courteous! If there was a sixth star, I would give it to Mr. Rooter!
Nancy Hamilton
3 years ago
Ben was awesome, super friendly and very knowledgeable. 10/10 would recommend.
Matthew Gilberg was very professional and explained very well the toilet leak issue. He went the extra mile by providing a fix to my problem with my garden hose leak. I would use him again for sure.
Julia Robinson
5 years ago
Clint Walker did a great job fixing my sewer situation this morning. Quickly solved the problem at a reasonable price.
Matthew was professional and courteous. Gave me a couple of pointers to prevent him from coming back out. I am very happy with the service he provided.
Duncan Millington
4 years ago
Ben Adams came out within 30 minutes of calling. Identified the problem within a few minutes and fixed the issue in no time. Highly recommend!
Matthew was a great person to do the plumbing job at our house, JOB VERY WELL DONE!!!!!!
THERESA MARTIN
7 months ago
Matthew was on time and came in, evaluated the problem and took care of things
Joseph Cunningham
4 years ago
Hey I love these guys moses and Anthony really did me an amazing job I appreciate there effort without a doubt I'd recommend them to anyone needling this type of work
Daniel Brown
10 years ago
I called this company to fix a leaking water line in my yard. They quoted me $238.00 to make the repair and I told them to go ahead. When they finished (which was less than one hour) they presented me with a bill for over a thousand dollars! After some haggling, I got the bill down to $942.00 and paid it thinking that I could get a refund later after talking to the people who run the company. No dice! These people are total rip off artists and you would do very well to stay completely away from them.
Beware! See their Yelp reviews and the Better Business Bureau before hiring these guys. They are a total scam! It cost me approximately $1000 for them to basically come out and break my toilet.I called them on a Saturday evening as sewage was coming up from the drainage and going into the shower. I talked to an answering service that said it would be $90 for the plumber to come out, however they would apply the $90 towards whatever needs to be done to correct the issue. 2 hours later, I get a call stating that the answering service was wrong and that it is approximately $180 (red flag #1), $90 would apply and $90 is a guarantee additional charge. So, by that time it was too late and no other company was answering their phone, therefore I have no other option but to use them.The plumber goes out to the property and calls me back after inspection and states to me that they don't get up on the roof for cleanouts as they needed to go thru the air stack to do the clean out. Therefore, he wanted to charge me $180 just to come out and tell me that. They didn't tell me this upfront, they waited to tell me that they don't do clean outs thru the air stack until after they go out to the property and are already scamming me. He then gave me a different option that would cost more expensive of removing the toilet and cleaning out the drain for a total of $780 for an hour (additional fees if longer than an hour). By that time, I had no option but to go with it because he was going to charge me $180 just to tell me that they didn't get up on the roof.Now get this, approximately 20 mins later, the plumber calls me back and states he broke my toilet and that he would credit me approximately $100 for breaking my toilet (which ended up costing me an additional $300 to replace and install a new one).Lastly, 3 days later, we start to have the same issues with the drain and had to call a different company to come out and do the job correctly. After the new company did the cleaning, I paid them to camera the drain to make sure that the only issue was a clogged pipe. It came back that the issue was a clogged pipe and that Mr. Rooter did not fix the issue the first time.So basically, it cost me almost $1,000 for Mr. Rooter to come out and break my toilet. You have been warned! This company is a complete scam!
Glenda McMurry-Slayton
3 years ago
Awsome work Matthew G. Quickly diagnosed the problem. Highly recommend him.
william mareburger
6 months ago
Great service! Installed a hot water faucet and fixed the pipes under the kitchen sink. Arrived on time, very professional, great work.
Reagan Miller
7 years ago
Called Mr. Rooter to clear a clog from the house to the city line. Tech ran the snake 75 ft without hitting or clearing line. Tech then attached a camera to the snake and reran down the line. He hit a clog at 20 ft. He said the clog could not be cleared by a snake. Gave me a quote for 3500.00 to replace 10 ft of pipe. Decided to wait until Monday and have my normal plumber check. He cleared the clog with a snake in about 20 minutes.
Moses was on time and did a fantastic job of clearing a clogged sink drain. He had to use two different machines to accomplish the job, but was very efficient and dedicated to the project. He cleaned up everything before departing and i would definitely use him again. Good Job Moses!!
Justin Robinson
7 months ago
Matthew did an amazing job he was quick and professional.
Brittany Blanchard
4 years ago
Super sweet employees! Every employee I have interacted with has been amazing!
Great technical service and was right on time as planned. Helped our septic system out tremendously and would certainly recommend him to anybody needing a high quality plumbing service.
Ben did an excellent job of repairing our shower valve. Very good service.
Margaret Wright
4 years ago
Clinton came out today and was great!!! He cleared a clog in a plumbing line that 2 others couldn’t get taken care of. Thank you so much!!!!
Pascual did a great job replacing our toilet. He gave us some good options on how to proceed and worked with us to find a solution in our budget.
Derek Johnson
5 years ago
Hard freeze!!! We had a spigot freeze and burst the copper behind the brick. It flooded our walls and caused a mess. We called Mr Rooter and they were quick to respond. Clint showed up when the dispatcher promised. He was polite, personable and professional. He found the break and gave me some options based on cost. I appreciated that he wanted me to know what caused the problem and didn’t try to go ahead with the most expensive option without talking to me.Thank you Mr Rooter.
Patrick had great customer service and was very knowledgeable and explained everything to me before and while he was working at my home. He was very kind, respectful and pleasant to have working on my home today. I would highly recommend him to family and friends.
PAtrick did an amazing job and was extremely informative. He was able to explain the problems so that a lay person could understand!I will always ask for him!
CONNIE HOLDEN CHAMBERS
3 years ago
Excellent customer service from Argjent. Highly recommend them!
Jeanie Coker
5 months ago
I called this company at 7:59pm last night for emergency services because I had sewage backing up from the floor drain in the first floor restroom of my business and was told that the on-call technician would call me. One hour later I called back and was told again that the technician would call me. It is 10am the next day and I still have not heard from this company. I will not recommend this company to anyone for emergency services much less standard service.
brandi hughes
4 years ago
Ben came out to put in a water heater and did a great job and glad he got our hot water heater in.
claudia brezina
3 years ago
Patrick was a wonderful technician. He came to my house and got my plumbing working wonderfully. I really appreciate him coming to my house.
Great company for plumbing. Communication was great. Plumbing work was done fast! They were very affordable and came out same day for my plumbing emergency! Would recommend to family and friends.
Had the worst day with my building drain and called Mr. Rooter. Got in touch with Moe. He assessed the problem and took care of it right away. Thank you Moe. Our family appreciates your hard work.
Ben checked out are sewer line and we were totally satisfied with the service and attention to detail!
Mr. Rooter was very prompt in arriving. They would have come on Thursday night, but an outdoor drip is no emergency.The cost to replace a failed outdoor faucet head was surprisingly high, although cutting and copper work were required. They fixed my problem in one try, and that's what's MOST important to me.
Randy Tollett
5 years ago
Clint was very courteous and fixed our problem very promptly!! We will definitely use Mr Rooter when we need a plumber in the future.
Goof professional Team, Did it perfectly. Needs to see eveyhting is ok for next 90 days warraty given.
Hector Escamilla
a year ago
Matthew was very professional and explained the procedure required to fix our problem.
Mr.rooter provided fast and friendly service that exceeded my expectations! The drain tech Marcus Vasquez was polite and professional and resolved all issues as needed! Highly recommend!
We’ve used Mr Rooter a couple of times over the years and they have always given us exceptional service. In fact they’ve even helped me on consultations for improvements on our home. (i.e. answering questions, providing rough estimates). They’ve always made us feel comfortable with the processes/work. Totally recommend these guys for your next plumbing need.
Ben Garcia is an outstanding plumber, and could not be nicer. His explanations were very clear and his estimate was exact. I am very pleased with the services I have received from Mr. Rooter, including repairs and hot water heater installation, and will call them again when needed. And I will ask for Ben!
James Lacoste
9 months ago
I was quoted Over $1500 for replacing seals on 2 outdoor facets.ALSO if anything went wrong and they had to remove brick over $3000. NOT INCLUDING FIXING THE BRICK BACKI called because i wanted a professional. There is a difference in rip off prices like these and what the job is worth.I would only use this company in a last resort situation.such a shame.Oh well off to HomeDepo for some new tools for me.
Matthew G. was awesome… he was empathetic to my situation and super helpful in diagnosing the problem…definitely use again.
Sinatra and his partner were professional and friendly. They found the problem and gave their estimate. They're coming back tomorrow morning to finish the job since it requires digging and fixing a broken pipe.
Arginta Primm
5 years ago
I must give great thanks to Mr Rooter Plumbing. I came home from vacation only to find that my water heater had been leaking for some time...Mr Rooter sent Jeff D....Jeff was awesome...he was quick to assess the problem...I must admit I was a bit overwelmed, but Jeff was so patient...even in 100 plus temperatures, Jeff was able to remove the old water heater and install a new one in the same day...thank you for everything!
Jeff D and Jeff M installed our water heater on time and very helpful.
Wonderful company, extremely detailed and informative every step of the way. We had a slab leak we noticed on a Sat night and they came out and dug a trench under the house on Sun morning! They were there for several hours and did a wonderful job. We will always use Mr. Rooter
Priscilla Flores
4 years ago
Excellent technician super respectful and professional, love their service ❤ if you first language its Spanish you should ask for technician Pascual!
Nathan Dillinger
a year ago
This was so smooth to make this happen for us. Thank you. Mr. Rooter and Pascual.
We had a great person come out and snake our plumbing. He was quick and knew what he was doing (what you want out of a professional). The work took a little over 3 hours (appropriate amount of time). Our issue was the bill. It was over $1400. It was not unusual work - snaked the pipes and removed the debris. $1400 seems unethical and unreasonable. We spoke with management and they were not willing to discuss. Very frustrated.
Blayne Bartley
7 years ago
I run a large Foundation Company and I have used Mr. Rooter on several occasions. In particular I have worked with Abel Gasca (master plumber) on a some very involved projects. He is on time, very professional, very consentanous and as hard working as anyone I have worked with. I would recommend him to anyone one that needs plumbing help. 5 Stars!Blane BartleyOlshan Foundation
They over charge because the can they don't do a good job they should be termination as a plumbing company
deborah menezes
3 years ago
Sinatra Allen has a professional and courteous manner. He has been here twice and each time he has fixed the problem.
Melanie Beamon
5 years ago
Jeff D was our plumber that came out for our sewer problem. He was extremely professional and knowledgeable. He fixed the problem fast and was very thorough.
Theresa Mason
2 years ago
MosesToday Mr. Moses for Rooter came to the house and found a spoon in my toilet. This gentleman was professional, kind, very helpful. No need to worrier about having this team in your home during the pandemic. he arrived with a mask and never took it off. If I could give a rate of 1 out of 5 Moses would get a 6. Thank you Moses.
Brent Crandall
2 years ago
Ben worked magic that I couldn't on a Sunday afternoon. Quick and easy.
Haley McKinney
4 years ago
Pascual came right out and found the water leak quickly. He was very friendly and explained each step of the process.
Argent and Moe came out on a Sunday afternoon when we had an emergency back up at the sewer line - after we had already called several other people that could not make it. He unclogged the sewer within minutes of being here. Ran the camera and found the issue in less that 30 minutes. They provided a quick estimate, provided diggers, ran a new sewer line and had city inspection in a matter of a couple of days. We are very pleased with their professionalism and their timely service. And their work was fantastic! Definitely recommend!!
Krucial Moments
7 months ago
Matthew was a great person to do business with, very friendly and helpful and knowledgeable about his job. Pleasure to do business with him and Mr. Rooter.
Professional and courtesy
Pascual did an excellent job.
Brett was amazing! He was so patient and answered all of my questions! He took the time to make sure I understood all of his findings and all of his recommendations! Thanks so much!
Clint helped me fix a leaking refrigerator faucet. He was on time. Very polite. The job was done neat and fast.
Moe Rifati, was very personable and understanding. He went above and beyond in helping us with our backed up sewer. Thank you for your exceptional service you are very fortunate to have an awesome employee like Moe.
Willie Anderson
5 years ago
Mr.Moses was very professional, and has wonderful customer service,thank you so much for a job well done.
Michelle Oliver
4 years ago
Brett Swensen did a great job! He quickly found the clogged line and had it fixed. He was honest, the pricing was extremely reasonable and he was very professional. I couldn't have asked for a better plumber! They will be my first call for all problems going forward and I will be requesting Brett as I couldn't have asked for a better technician.
Kyle Cooper
11 months ago
Great service at a reasonable price. We had a technician come out to install a new gas plug for a gas dryer. The service worker got the job done very quickly, and answered all of our questions. Will be using them again for any future needs!
Clint did a good job and finished in a timely manner :)
Ashok Kothari
2 years ago
Matt was dispatched to take a look at water heater that burst and we wanted to make sure that we had turned of water and gas properly. He checked all thoroughly and also gave us a quote. We had warranty claim done so did not take up to install new heater until we had warranty company have had a look at it. But would recommend Matt to anyone for plumbing work..
Siobhan Lheureux
3 years ago
Called about tub backing up and Moses was here within the hour . Friendly, courteous and professional - honored the monthly special coupon. May not be the least expensive but not too high either! Would call them again in a heartbeat!
Michael Tombs
3 years ago
I had a major issue today. Mr Rooter sent out Keyfer Fivash. He was extremely knowledgeable and diagnosed the issue within 30 minutes. Very professional, friendly and reasonable on the price. I highly recommend them. I will be using their services again.
Michael Sigman
3 years ago
Great service super job Mr Pascual Adame took great care of us
Jessica Whitaker
a year ago
Thank goodness they sent Ben!!! When he came to my home for a standard repair that been fixed by other plumbers before, Ben found the true root of the problem with a standard home inspections of our drains and why it had been a repeat issue. He was very informative and clear with the problem with our drains and the causes and the best courses of actions for repairs and maintenance. After many calls to other plumbers that only fixed the problem temporarily, Ben is now the only one I am going to call!
Heather Trout
4 years ago
Mr. Rooter is an amazing company. Their owners, office staff, and techs are all very personable, efficient, knowledgeable, and proficient at their jobs. I highly recommend this company to anyone needing plumbing services! Also available 24-7 which is a HUGE plus!
Angie Armstrong
7 years ago
The owner came out in response to a home warranty told me warranty would not cover the problem. Charged me $350 to take some pictures said he would help with insurance. Has been month and I have called several times. I have received no help with insurance have not seen pictures nor do I even have a receipt for whatever work he did do which was just plunge a toilet. Do not use this company he is not a professional!
Christina Hill
4 years ago
Clinton is the best most honest plumber I've ever had the pleasure to do business with. I would recommend him to anyone in need.
Very dishonest plumbers. Do not use this company. They lied to us and said it would cost thousands of dollars to fix the problem. They overcharged us for that lie. Then the same day we called another plumber who fixed it for under $200. These people are very dishonest. Total misrepresentation of services. Do not use this company.
Clint, was very polite, thorough, professional and repaired my faucet in a timely manner. I'll call you when I need the kitchen faucet replaced. :) Thank you!
James Crawford
7 years ago
Mr Rooter great. They were a little pricey but do great work and came out same day.
Called because of a leak in an upstairs tub/shower that had leaked to the second floor. The rep. showed up, took a tour of my home. Went outside droning on about vents in my front yard that were unrelated to the problem failed to address the leak in any way, shape, or form. Didn't know how to turn off the water. Charged me $99.50 for the tour. Scheduled a visit for the next day and an remediation visit. Failed to appear the following day. His failure to appear was probably a gift to me.
MR. ROOTER is GREAT!!! When I called I had multiple questions and they answered them with no problems. From the time I called them to the time they were finished with the job (which only took 2 hours in total) they had awesome customer service. Will definitely use again.
Deborah Turner
a year ago
Matthew Gilbert was very professional and explained very clearly what caused problem. We will use service again.
Pascual Adame
Was able to install a new disposal and new pipes done correctly. I am impresses
Moses was excellent, fast and extremely efficient. He explained everything clearly and everything he said needed to be done was done. There was no pressure in getting any of the work done he recommended. Very professional and informative. What an asset to your company. Keep up the good work Moses.I appreciate what you completed today. THANK YOU!
William Owen Jones III
3 years ago
Brett was wonderful and we appreciate his expertise and experience.
Mary Williams
5 years ago
James was fantastic, very professional and solved my drain problem quickly! I appreciate him!
Christina Tremaine
a year ago
Pascual Adame with Mr.Rooter was great! He is very knowledgeable and explained everything in detail to ensure I understood what was needed. He arrived on time and was able to have my toilets flushing within minutes. I would definitely recommend Mr. Rooter and will most certainly be using their services in the future.
Ok apparently I was lucky with Richard Ramirez (tech#258) and had a positive experience, with work done about 2 months ago. He had the right attitude. Examples: I always ask if person does work on the side (I’M CHEAP), He said, “... No that would be like stealing from the company. Told me to call around before making any decision to prove that work quote was reasonable.Pros• Tailored communication to my level (internet research on plumbing). I also asked about a negative review online, which he addressed to my satisfaction.• Patient, tidy, clean, and professional. They had to use snake and obviously I had to stand over him and ask questions because I’m that guy.• Explained the issue more than once. I like to pretend “don’t’ understand” to see if person changes story of issue.• Took before and after pictures of work. This was at my request because knew would have issue with homebuilder because warranty has up.• Had to do major front yard repair which required my nice yard be ripped up. Post work you could hardly tell that yard had been torn up.
Becky Villareal
4 years ago
When we first started this, my husband and I were very uncomfortable with all the work that needed to be done. However, when Jeff D explained everything in a step by step manner, it alleviated our concerns. Jeff D, Jorge A, and Zak were processional, considerate and thorough in their work. I would highly recommend this team for any project big or small.
Stephen Dasilva
2 years ago
Clint and Jesse was great. They took care of all my plumbing needs
Armando was extremely kind and determined to restore flow to my sewer line.
Very professional and explained everything he did it was pleasure thx
I felt the quote initially was steep for a service call to clean out Jack and Jill sink clog ($503) but went forward anyway. The job proved challenging for the tech which took exactly 2-hrs. Because of the difficulties he encountered to clear drain, he wanted to charge me more for use of camera and the 2nd hour. I mentioned he never said that. He said it would be $503 to clear clog. He agreed and we moved forward….job completed with 60-day warranty. I appreciated him doing the right thing and only charging me what he quoted.
Murrine Collector
6 years ago
We called Mr. Rooter's Plumbing company because we had seen their van in the neighborhood and expected quality work. He took advantage of the situation he was given and slammed a $11,000 quote for the diagnosis, water line(s) repair, and a brand new water heater tank that was not needed. We had also told the plumber that the tiles in the kitchen & pantry were noticeably warm and that should have indicated a hot water line leak. Before beginning any type of work, he put forth an aggressive ultimatum demanding a signature or else he would leave. Under the pressure, we signed the papers to get all of the issues fixed. We were under the impression we would have zero leaking issues once he had completed his repair job. So then the Master/Senior Plumber came to check out the property and to see if the job was done correctly. He gave us the OK to repair the drywall and cover up the holes made by their contracted company (for the record, they did not come back to repair the walls). A couple of days pass and the same foundation leak issue was found around the perimeter of the house (same issue we had before we called Mr. Rooter's initially). We called Mr. Rooter's under the impression that everything was fixed but after another visit, they then informed us it was the hot water line that was leaking. Now, they have deliberately ignored this issue even though on the written contract. The plumber had written that there was a cold and water line leak. If he knew there was a hot water line leak, why did he ONLY replace the cold water line and then replace the water heater tank when the leak was coming from a pipe? On the contract, it says that the work is under warranty for 90 days yet we have failed to receive any sort of compensation for their incompetent work. We also opted for the Customer Protection Plan for 3 years but it seems like that is irrelevant. The plumber price gouged us for multiple reasons based on assumptions and lack of integrity. All in all, they are thieves. I would not recommend this company to anyone living the DFW Metroplex.
Ben helped us with an outdoor leak. He was very thorough and explained everything in detail! Great guy, great business! It’s the second time we’ve used them and will continue using their services!
Anthony Roberts
5 years ago
Ben Garcia was our technician and was awesome. He was very helpful in solving our plumbing issue. He really helped us to stay with in our budget. We thought we just had a clogged shower drain and it turned out we had a broken pipe. Ben was able to break through the concrete and replace the broken pipe in less than a day. We would recommend him to anyone needing a simple or complex fix.
Charlette Vitz
2 years ago
Mo did a wonderful job and very knowledgeable and professional
From the initial call, spoke to Jody, to the work done by Brett everything was fully explained and performed professionally. Thank you.
Jeffrey Martinez came out on a Sunday and cleared our drain line. He was courteous and very knowledgeable. Great job!
Jeffrey Martinez did an excellent job unclogging my drain. He gave me BioChoice for free with the service. I highly recommend using them.
lindsay carry
4 years ago
Had an emergency main line stoppage on Sunday afternoon. Mr Rooter is one of few open on Sunday and doesn’t charge a fee for it. They were able to dispatch Issac and he was out quickly and did a thorough job unclogging the lines and explaining what the issue was. Saved the day! Thank you!!
Jennifer Chamizo
a year ago
I will never use this company again. The tech that came to repair a simple hole in a pipe ended up taking 2 hours to do it. He spent most of the time sitting in his van. We couldn't figure out why he was doing that until we saw him do the repair in 10 minutes, then we knew he was exaggerating what needed to be done and to increase the bill.Also, without our asking him to, he tested the water pressure on our house and told us it was in the danger zone. He said it would be $2,300 to fix the pressure on the house and it needed to be done immediately. Our house was 2 years old at that time. We told him no, we wouldn't be doing that at this time as we have never had a problem. He warned us of problems to come if we did not.Then he insisted that he needed to come inside our house (he had been in the garage for the repair) and test every plumbing appliance in our house to see if it was in good working condition. By this point, my husband and I were so skeptical of this untrustworthy man and his claims that we did not let him in the house. My husband told him he did not need to check anything and we sent him on his way. Overall he charged us $450 to do a simple splice on a tiny pipe that took 10 minutes total. Very unprofessional and upsetting!! This is a company that only wants your money and will do anything to get it.
Exquisite Existential Exception
4 years ago
Technician was nice. But company is overpriced and buckle and dined me around every corner. Go to roto rooter plumbing co. Instead.
Excellent work done by Jeffrey Martinez got the job done perfectly highly recommend
Clint and Jessie were great!!! They came in and fixed my repairs quickly. They also educated me on possible future issues. I’m a Realtor and have dealt with several plumbers but none compare to the professionalism and great customer service as Clint and Jessie. Moving forward I will highly recommend Mr Rooter for any plumbing issues.
Mo was amazing. Professional and helpful. Quick to answer all my questions and help keep cost reasonable.
One of our toilets was very clogged while we were having a big event. Every plumbing I called said they wouldn’t come at 11PM on a Saturday but Darnell Smith called and he made it a priority. He was done in under an hour! Definitely will be calling Darnell back again.
Lisa Frederick
4 years ago
Been a fan of Mr. Rooter for over 10 years, but never again. Feels like they quit caring. My emergency was called in to them at 8:30pm. After a couple of calls back to the office the plumber on call finally called me back at almost 11pm, and said he was too far away, so I should call the city. I had water gushing all night long. Called at 8:30 am this morning and was told they'd get to me when dispatch had someone. I finally called them at 10:15 and asked to cancel the call. Mr. Rooter never called to update or ket mb r know what was going on. Placed a call to another plumber I have never done business with. Dispatcher called me in 5 minutes. Plumber was at my house in less than 30 minutes! Guess I have a new plumber!
Matthew came and solved are issues quickly and great customer service
Nicole Harper
5 years ago
James Crawford did a thoroughly expedient job of unclogging our kitchen sink drain and providing a quick & timely assessment for future kitchen drain line repair.A consummate professional, indeed!Many Thanks,Mr. & Mrs. Harper
Pascual from Mr. Rooter diagnosed & fixed problem efficiently & quickly. Highly recommended
Katherine Schaller
2 years ago
Patrick and Argjent came out on very short notice to fix a water leak in our master bathroom and were fantastic to work with. They were very knowledgeable and polite, and spent hours finding and fixing the source of our leak. The leak ended up being the builder’s fault, but they made sure I knew what was going on and that I had pictures of the entire process for warranty claims. These guys were great, and we highly recommend Mr. Rooter!
Edmund Gutierrez
a year ago
Outstanding, professional, and reasonable!! Highly recommended for any plumbing issue!
Excellent job from Matthew! Great customer service and very knowledgable.
Clint was very professional. He was very informative about what was wrong with our water heaters and gave us all the financial information presently to fix it and what to expect in the near future which helped us to be able to make the best decision. He worked hard and made sure everything was in good working order and cleaned up before he left. I would highly recommend him for any plumbing problems.
Selena Verastegui
a year ago
BEN ADAMS!!!! BEN ADAMS!!!! BEN ADAMS!!!!! HE IS A LIFE SAVIOR!!! HE IS THE BEST!!! HE GETS THE JOB DONE AND TELLS YOU WHAT IT IS EXACTLY AND HE IS FAST AND VERY KIND GUY! WE ARE VERY SATISFIED. Thank you Ben Adams 🙌🏻🙏🏼
My elderly parents had an emergency hot water heater leak in their attic on a Sunday night, so I called Mr Rooter. Shortly thereafter, I received a call from Matthew who was on another call but indicated that he was assigned to us. He then asked if I tried turning off the water going into the water heater - I had because I couldn't get the valve handle to move. He gave me instructions on what to do and also provided additional direction on how to drain the water heater itself. With that, I was able to do both so the emergency was averted allowing us to wait until the next day to call on a permanent resolution. Matthew's willingness to help us, not only saved us time on preventing further leakage in the attic, but saved us a significant cost for an emergency call. I'll definitely consider Mr Rooter again in the future thanks to Matthew.
Matthew Bianchini
2 years ago
I had a shower faucet issue where the water wasn't turning off. Matthew G was my repair technician and did an excellent job. He identified the issue with the valve, replaced & repaired it. Very professional, polite and he performed quality work. Will definitely use this service again.
Clint was an outstanding guy!! He did an awesome job. He's very professional and nice. He explained everything he was doing to us.
Exceptional service from the technician they sent out. Mo was super helpful and fast at finding the solution to our problem. No more leaking from the connection from the water line for the ice maker or strange sound coming from our brand new fridge. No more worries thank you so much!
Clint was amazing and would highly recommend him!
I had the experience of plumbing issues that every homeowner deals with. Marcus and Armando came quickly and discovered the issues and was very detailed to what was happening and providing detailed recommendations. They were very polite and ensured I understood the process and gave me details to the cost. Great customer service and would recommend Mr. Rooter for any issue you have. They are trained but personally provide the best service!
Champion Christian
a year ago
Patrick McConnell is very professional and straightforward from the beginning and shows a calm, patient, and positive demeanor throughout the job.
Was able to quickly identify the plumbing issue and wasted no time fixing it. Highly recommend him to customers looking for a dependable plumber!
Benita McQuade
3 years ago
Ben was very efficient. He took care of my concerns and answered all my questions.
Thank you Ben
I put a nail through an exterior wall into the kitchen water pipe during a DIY project. George was able to come out on a Sunday morning and get everything patched up. Great job.
Diana Woodward
a year ago
Patrick is wonderful. He's been here before and I request him personally because the great job he did the last time!
A'Miree Harrison
4 years ago
Clint did a great job!!! I love the service he provided for on on this Sunday. I highly recommend!
Cornelius Nolidin
3 years ago
I have a toilet tank leakage. Needs to replace the hose, the seal at the bottom of the tank, the pump and the bolts connecting to the commode. Simple enough..I called Mr. Rooter of farmers Branch at 8am. I was told there is a minimum of $74.99. (1st clue) I was told that it will be late afternoon which was fine. At 11am, I got a call that Tech is about 30-45 minutes away. Very good!Tech came very professional with his cost list. I took him to the upstairs bathroom to show what I want done. I also told him that I may also do the same thing to the hallway bathroom.So he asked if I want to replace everything and I told him may be. Anyway, he said he’ll give me a quote on both. We stood at the kitchen counter and I was watching the number being written. I can’t read the description. The numbers are...369.92228.28240.68295.94122.34. Totaled $1255.16First thing I thought. That’s the cost of new supplies and installation. I already decidedthat I am not doing the new thing. I just want the rebuild, the term he used.Then he skipped 2 lines and began to write the description. Which I can’t read but the numbers, I saw floored me. The numbers are..936.93864.25481.36228.28. Totaled $2510.82I asked him why the hefty cost...He said it’s expensive. I said, I paid the $75 minimum service fee. So, told him, no way, I can afford these. He did more calculation and said....”if you buy your own supplies, I can installed it for $1300 and we deduct the $74.99. I said to myself. In Your Dream! You be the judge! He was very pleasant and when I closed the front door and said goodbye to the tech, I collapsed on my dining room chair. When my friend heard the front door closed, he came out and saw me sitting and asked if anything wrong. I showed him the estimate. First thing he said...That’s a rip-off! I concur!By the way, I called Home Advisor and got a plumber...plumber and a helper came fixedexactly what I said was wrong...for a FRACTION OF MR ROOTER ESTIMATE. A FRACTION!!
I will never call Mr. Rooter again. Our house water heater was leaking, and the guy from Mr. Rooter came and charged me $74.95, and he said it's unrepairable. He also said that I have to replace it with a new one; his estimation was $2,133.79. I called another guy from home depot, and he said the valve is loose and he resolved the problem for only $125.00. I called Mr. Rooter, and they said they would not refund me because this charge is for the coming to my house and they ignore the wrong diagnostic and the money that I paid again to home depot.
Jeff D took care of the issue. Water leaking out the wall and ceiling above the dryer. He fixed issue and recommended next course to take. He is very friendly and knowledgeable.
Linda Burgess
4 years ago
Extremely happy with Mr. Rooter. They sent a crew out to remove iron sewer pipe and replace with pvc pipe. The crew was led by Sinatra and he did an outstanding job from start to finish. Isaac was his number one man. I can’t say enough how pleasant and accommodating these two men were. This type of work is very hard and demanding on the crew but they are hardworking individuals. I would recommend Mr. Rooter to anyone with plumbing issues.
Mike Wernsing
7 months ago
Professional and Matthew was very good to deal with
ayesha rehman
4 years ago
Clinton was very thorough with his evaluation of water flooding in our house
He made sure all our questions and concerns were addressed
Karina Hinz Barrigas
2 years ago
Clint was awesome throughout the whole process. He explained everything and all of our options in a way that was easy to understand!
Meghana Dholabhai
2 years ago
On Friday we called Mr Rooter to come and install new garbage disposal. While we thought the price we were charged was quite expensive we didn’t mind paying it because of the service we received and how timely the plumber came. After the plumber left we ran the dishwasher to notice that the overflow spout on top of sink started throwing up water. We opened it to see if there was something stuck and sure enough nothing and it was related to the garbage disposal install where the plumber had probably forgotten to punch something or unplug the hole. We have called atleast 6 times since Sat asking for them to send someone to fix it and they kept saying it’s long weekend and we will send someone. Today we called 3 times already and they keep saying we are on dispatch schedule with no time provided and it’s 6.30 with no one here. Very disappointed and went from giving a 5 star to being a very unhappy customer. If the owner is reading this please correct this problem and show us that you deserve the ratings and care about the work and warranty. We are hopeful that you will rectify this immediately. Meg Dholabhai 8304 Parish Avenue McKinney in case you need to look us up.
Baseemah Person
2 years ago
Patrick and Clinton were GREAT! Very professional and knowledgeable. They took their time and answered all my questions and concerns. Awesome service. Thank you.
George Harrison
4 years ago
Clint was one of the best technicians my wife and I have ever dealt with. On time, kept us informed and had suggestions we hadn’t thought of. We would definitely recommend him for any plumbing project you may have.
Jennifer Roberts
3 years ago
I had an emergency with my sink leaking and Jeff D came out same day and quickly diagnosed and fixed the issue. He explained what had happened and what steps he was going to take to remedy. When he was done he made sure I was satisfied with the repair. Before he left he also checked my water pressure and water heater to ensure any future problems weren’t lurking. Would definitely recommend Mr Rooter and Jeff D. Thank you!!
We just had a visit today after calling Mr. Rooter late this morning due to a backed up kitchen sink. A technician named Clint came to our home and was super friendly, and very helpful with fixing the problem, and pointing out other potential issues. He explained what he was doing and provided us with really helpful information!
Leila Donnelly
a year ago
Moe was here on a Sat. night to unclog our toilets and etc. He was professional, competent and personable. It was such a pleasure to deal with him.
Karen Bolyard
3 years ago
Most is fantastic. He explained everything to me and got my main drain clean out quickly. He also showed me the video from his drain camera
Stephanie Bullington
a year ago
Clint was awesome! Great company. Very fast and responsive.
Mr. Rooter is my go to plumbing service. I find them trustworthy and their work professional. I have never felt oversold or over charged. Special shout out to Matthew and George who have taken great care of all our plumbing issues.
Frankie Williams
2 years ago
Tech Sinatra came out and gave me excellent service would highly recommend Mr Rooter
Mo was great came out on Saturday morning did a great job and got my issue fixed less than an hour
Jewell Willett
2 years ago
Keyfer came out quickly to help us with a overflowing pipe in our powder bath/laundry area. He was very efficient and helpful!
Lindsay Musgrove
8 months ago
Do you think it’s professional to put off repairs a week at a time for multiple weeks on end? Won’t be using again and will be advising neighbors not to use. This had happened on more than one service repair requested, as well.
Sharon Hartley-Carson
5 years ago
Clint did a superb job and we'll call Mr. Rooter for all our plumbing needs.
Chaisha Johnson
2 years ago
Great service! Argjent from the Farmers Branch location came out to fix our clogged toilet and I couldn’t be more pleased. He didn’t waste any time and got straight to it. He also was very informative and I liked that because he explained to me what was being done. This was definitely a plus for me. I highly recommend Mr. Rooter (Argjent) if ever in need of any plumbing services.
I had a TERRIBLE back up on Memorial Day and called my home service warranty. Their technician came out on Thursday and could not unclog the drain. I called Mr. Rooter after they left and a service technician was out in 45 minutes!! Bryan was the technician and he was great!! He explained what he was going to do, provided an estimate, and was able to unclog the drain within the hour!! Thank you Bryan!! The dispatcher I had spoken to was also very friendly and helpful!! Will definitely call Mr. Rooter again for help with plumbing issues.
I had an issue with no cold water getting to my shower. Kevin was knowledgeable and was able to diagnose and fix the problem quickly. I would recommend him to anyone needing work from Mr. Rooter
Mathew was great and very quick. would definitely recommend him for your plumbing needs
Chris Prendergast
3 years ago
Very professional and courteous! Explained everything in great detail and made sure we understood fully what the problem was and what the solution is before we made any decisions. Wore masks and gloves the entire time which was greatly appreciated. Will definitely recommend him to family and friends.
My technician, Pasquale ADAMS, was prompt, courteous and professional when he came to my residence on 08-25-2020. He explained the how the problem would be resolved and the cost. He was efficient and fixed the drain issue. The cost was exactly as quoted.I will specifically request Pasquale next time I need a plumber.
Long review, but explains my reasons. First I have to say that Kevin is by far one of the most professional plumbers I’ve met in my life. He went far above and beyond what anyone could hope for. We started with what we thought was a clog that turned into a pretty extensive repair. To boot my daughters sweet 16 party was the following Saturday, and the Thanksgiving holiday mixed in. He was able to get the large repair done in time- the dig crews left the yard better than they found it, and my daughters party was not affected in any way. I’m grateful for the amazing service and will call them anytime I need anything plumbing related. I highly recommend.
Brooke Oliphant
a year ago
Ben came out today and was friendly, efficient and did great work.
Butterfly Raines
5 years ago
We thought the knowledgeable plumber was helpful with getting our place to a livable spot so late at night but with a category 3 (sewage water) flood, even if the water is not pooled up on the floor anymore, it is in the walls, carpet, wood flooring, etc & people should stay in a hotel so they don’t breathe it in all night. After getting other opinions, we discovered the initial assessment was not correct.... not even a little. It was a scam. We have since learned that mr rooter trains the plumber/salespersons to be this way. This is based on a few different plumbers independent to large to insurance bpromoted... but one can not ever really know. I suggest getting more than one opinion. You’ll see the truth.
Christopher Carlin
2 years ago
Bryan tech#547 came out to fix a crack in outside hose line pipe and was awesome. Extremely friendly and worked quickly to fix the issue
Nadine Stapelberg
3 years ago
Great service!! We always use them and they are always able to accommodate our last minute requests. Friendly and well knowledgeable employees.
Bushra Suleiman
2 years ago
Matthew was really great he came on time and solve our problem so fast
We are so thankful to you for coming late in the night and helping us !
Very friendly and amazing service
I highly recommend them !
We have a leak under our tile/slab in one of our bathrooms and scheduled an estimate. My husband was home and the tech shows up basically said it could be small leak or something big but really could not tell until they get in there. On the invoice, all that was written was toilet leak which we already knew that. He did give us some cleaner to run down our washing machine as we also had told them we had some kind of sewage leak that made the laundry room smell bad sometimes when we used the washer. At least we got that cleaner for the amount the the estimate cost us. We wanted the job done asap but it clearly was not going to happen. Wish our experience had been as good as most of the ones on here.
MATTHEW from the Farmers Branch location did an outstanding job of handling leak emergencies in multiple units. Repairs were completed very efficiently and effectively. His customer service skills were fantastic and his handling of all emergencies were dealt with in a very professional and calm demeanor. Moreover, he invaluably assisted all of us in our condo community. FYI, our community is Keller Springs Condominiums. We highly recommend MATTHEW to anyone in the DFW Metroplex whom is having issues due to last week's inclement weather. Thanks MATTHEW.Sincerely,Dane WagnerHOA Board Member
Mr. Pascual came over to my house today. Was very professional in the way he explained the process of troubleshooting my issue and kept me up to date through his findings. Thank you for resolving my issue
Clint was great and right on time. Very nice man.
Darla Waldrum
2 years ago
Matthew G. with Mr. Rooter just fixed our plumbing problem and even though it was not something you want to do anytime, having a professional, well-mannered plumber shows up makes the situation so much better. He was quick, informative and cleaned up all before he left. We was so impressed, we became members so that any further problems would be addressed by him. Mr. Rooter should be proud to have this employee on their payroll. I would recommend Mr. Rooter to anyone just based off of our experience with Matthew.. Thanks and Happy New Year to all.
Eileen Daugirda
3 years ago
Ben fixed our problem quickly. Very polite. Would recommend highly.
Paschal did a great job. He is very personable and efficient. We would happily recommend him.
Tom Buckley
Amy Lynne Rice
3 years ago
We just had a new faucet installed by Clint. He was careful to show how it works, review the warranty, and keep everything clean. Will definitely call him again.
I will be the first to say how skeptical I am of plumbers, but Ben was very knowledgeable and most of all HONEST. He recently repaired a slab leak under our house. He was able to show me where the problems were and gave us different options for repair. other plumbers that we've had in the past were not as thorough or professional. I would definitely recommend Ben from Mr. rooter plumbing!!!
Ben is Awesome. He was prompt and he did an excellent job repairing a water leak in my bathroom sink in spite of the antiquated plumbing (the house was built in 1963). I would highly recommend Ben and Mr. Rooter.
Mr. Rooter was my 5th or 6th call on a Saturday late afternoon when the plumbing started backing up. They were the only ones who could get out the same night. They got me scheduled, I received a call from Matthew Gilberg, the plumber who responded, shortly thereafter providing me a very accurate estimated time of arrival. He got in, found the problem, and got it cleared. Very fast and friendly response on a weekend and no need for a hotel stay! Thank you Matthew!
Hennah Abubaker
3 years ago
George came out and was professional friendly and got the toilet repaired in under 30 minutes. Highly recommended thank you so much! Also this was a same day call out!
I needed a plumber and didn't know who to call. So glad I called Mr. Rooter!! They have same day service and Armando (plumber) was great!! He was very detailed, clean, and professional! Their equipment is up-to-date and I was given a few options on how I wanted to proceed! Pricing is reasonable and the work was completed in a timely manner! I can't rave enough about Mr. Rooter!!!!!!
Benjamin Ailshie
5 years ago
Service was prompt and excellent! Situation was clearly explained and addressed exactly as laid out prior to work beginning. Jeff D was on top of my issue right away and left everything clean and bright for us. Really came through in a pinch when we were moving out of our house and sprung a leak in the kitchen. Really saved the day for us!! Thanks Jeff!!
Don Westbrook
3 years ago
I woke up on Tuesday (10/29) with water leaking from two spots in the middle of my ceiling, onto my downstairs floor and couch. Panicked to say the least! My neighbor in the Town-home community had fortunately just used Mr. Rooter and service technician Moises (Moses) earlier that morning with great satisfaction.My neighbor gave me the cell phone number of Moises, (Moses), withMr Rooter, and Moises returned my call so very promptly, and scheduled a visit to investigate and diagnose the source of the leak within a few hours of the call. I was truly impressed with Moises's quick response, professional demeanor, and thoroughness with investigating and fixing my copper pipe ceiling leak.The next morning, Moises, Armando and Marcus came back to replace roughly ten or more ceiling copper pipe joints that were old and in need of replacement/repair, as my town-home is 35+ years old.Moises, Armando and Marcus were exemplary in every way.They were timely, courteous, professional, knowledgeable, and kept me informed of the work that was being done. I could not be more satisfied, and their work was a wonderful combination of craftsmanship and artistry. They were even able to clear a slow moving shower drain that hadn't drained properly in years!I cannot recommend Moises, Armando and Marcus with Mr. Rooter enough! They will be my plumbers for every plumbing need going forward.
Mathew was professional and cleared my drain in a timely manner.
Clint Walker did a great job for me. He was very friendly and professional . I am very satisfied with his work . If I need something done in the future I will call on him .Thank you!
Heather Feagin
5 months ago
Great!
William Harrison
4 years ago
The service technician, Pascual, was competent and very professional. I am quite satisfied with the work he did.
Armando C. was very professional and thorough. Explained all aspects of the work that needed to be done and accomplished the task very quickly
Priscilla Lin
4 years ago
Mr. Rooter Plumbing was very helpful and I highly recommend them. I called the day of and they were able to send someone out in no time. Armando and Marcus came out and they were very patient and nice. They took the time to explain everything before working on the draining issue I had. You can tell their teamwork together was excellent and ensured me that they will get the job done. Even while they were working, they explained each process that was getting taken care. These guys were awesome from the moment they stepped in and also the moment they walked out. Very friendly and fast service- I will definitely use them again next time in the future and recommend to friends. Thank you Armando and Marcus!
We had a plumbing issue that required immediate expertise. We called Mr. Rooter and Patrick came to our residence 45 minutes after the call. He was professional, very knowledgeable and resolved our issue in less than an hour. We have his card and I can guarantee if we have future plumbing issues we will call this company. My husband and I were very impressed with the expediency they responded and resolved our call on a Sunday :) I highly recommend this company. Thank you Patrick!
Kathy Griffin
3 years ago
Jeff Du Bose did a great job. Explained the problem and how to prevent future problems. Will call again.
Deborah Clark
4 months ago
I used Mr Rooter because I had a great experience using them in the past. Sinatra Allen quickly diagnosed my problem and gave me an estimate. Fortunately, there was no change to the estimate once he was able to get access underneath my home. Sinatra took the time to answer ‘all’ of our questions and explain everything. He gave me peace of mind. As I had experienced before, I felt very safe having Sinatra in my home; he is personable, professional, trustworthy, so friendly, pleasant, happy, and everything you would want from a plumber/repairman in your home. I am very impressed with Mr Rooter’s hiring practice so far, with my experiences. Great work Sinatra!!!
Clinton was great he he took care of all my needs
Wynelle Birdwell
5 years ago
Jeff Martinez came to my house and did a excellent job, he notified me that I have roots in my pipes and gave me options to fix it. Very clean and professional. I would use him again and Mr Rootsr. Recommend them for any plumbing problems
They were fast and professional. I really appreciated Matthew G arriving at my house in the middle of the night, to take care of my plumbing problem and get us all up an running in no time at all.
Jeff, blis the best plumber ever!!! I COULDNT ask for anyone better!! He explains the job in great detail. He is very professional and always on time. Jeff takes his time with all the jobs he had at my house. He makes sure that we are 10000000% satisfied 😌!!!!!!!!
On Thanksgiving morning, I was loading-up the car to drive the family down to Austin for a long weekend with the Aunts & Uncles. But I looked-up and saw a mystery leak coming through the garage ceiling. I say mystery because we have a bedroom above the garage, but there is no bath plumbing anywhere near where the water was coming from. Guess who came over to diagnose the problem on Thanksgiving morning? The owner himself.
Cady Rodriguez
2 years ago
We called 5 plumbers to come out on a Friday morning for a 2 am busted water pipe. Mr Rooter was the only one available on such short notice. Clint came right away, was fast, knowledgeable and got our rep are done and water back on successfully... so glad they were available!
Kristen Beller
a year ago
I have used this company a few times and each time I’ve been treated with the utmost respect and kindness. Our technician, Ben Adams, arrived on time, was personable and professional. He diagnosed our problem quickly and got right to work fixing the problem. He explained what he was doing and was happy to answer all the other questions I asked. He cleaned up well - left our kitchen the way it was when he arrived. All is fixed and we are back in working order! Thank you, Ben, for your time and expertise! I’ll be calling Mr. Rooter in the future for any plumbing needs.
Danish Dawood
4 months ago
Hired these guys about a month ago for cleaning the clog in drain. I got charged over $500 for cleaning and within a month it’s clogging again, despite minimal usage. I called the company and they basically said there’s nothing they can do. I expected better service considering we paid so much.Wouldn’t use the service again
Good service, Frank and Donnie were very knowledgeable and informative. The work was professionally performed. Would recommend the company for any plumbing work that needs to be done.
Jack Trammell
7 years ago
We had a Mr. Rooter tech to come out to check our two failed but only 3 year old water heaters. After looking them over for 5 minutes, he announced that they needed to be completely replaced and for only $3,600. We paid him his $70 and showed him the door. Horizon plumbing came, found out it was just a part issue and fixed everything soup to nuts for $360.In short, we paid this guy $70 to try to upsell us for ten times the actual cost of the repair.We DO NOT recommend Mr. Rooter to anyone at anytime. It is all about quick cash - and nothing about what is best for the customer. So I am thanking them for this attempted rip-off by posting this warning to others.
Horrible Experience. At first, the interaction with the technician was great, anyone could tell very quickly from having a conversation with him, that he was very knowledgable. I was dealing with a broken sewage pipe under a new patio I had just finished building and I knew that repairing this was going to be tricky. The Mr Rooter technician suggested that we cut a 3x3 space in the newly poured concrete so that he could get under the patio to do a spot repair. This technician first quoted me $3,900 to have the concrete cut, the hole dug and the spot repair completed. For all of that work, that price actually seemed to be fair. Since this was a very important matter (until this was to be fixed, we couldn't use two of our full bathrooms) I decided to make the deposit of just over $1,000 so we could get the work scheduled, this is what I was told we had to do in order to get a project started. Before beginning, I wanted to speak with my patio contractor to make sure everything would be okay. She was afraid that if we were to do that, some support might give out as there was a stone fire pit about 6 feet long right above where the spot fix needed to happen. After exploring other options of how to get around having to cut the concrete, we decided that it was really the only logical path to go down. This is where the issues and dishonesty of the company began to come alive.Once I notified the technician that we would like to take the offer and began on the agreed upon project, he said he would have to now come back out and re-estimate the work. Very strange, right? When he shows up, he now says the work will not be $3,900 but, it will be closer to the mid $5,000 range. Keep in mind, at this point nothing has changed. This was very unsettling for multiple reasons, 1. This was clearly a rip-off tactic, 2. I had my contractor agree to cut the concrete for me, out of the $3,900 estimate I was given, this was a $1,099 line item cost. 3. They already had my over $1,000 deposit that I could not get back even though they hiked up the estimate substantially. But wait, It gets worse.Once the diggers show up, they don't bring enough tarp to fully secure the patio area and they leave dirt and filth everywhere. That didn't bother me all that much. What bothered me is when they were scraping their shovels recklessly to fill the hole back in, they were dragging their shovels against new stone stairs, scratching them up very badly and causing damage (all because they did not put tarp down). When I confronted them and the Mr Rooter technician about it, the Mr Rooter technician became very defensive and argumentative. He began to walk around the backyard to areas far away from where the work was being done and began saying that there are cut marks all over the stone work in other places (absolutely not true). When I disagreed with him about that, he began with very sarcastic remarks, like I cant bubble wrap the whole house. He then proceeded to tell me that he felt like me complaining about this was a slap in the face and that he's been trying to help me. I'm sorry, in case I missed something, I am paying Mr Rooter to be here, this is not volunteer work. After our bad ending to the day he went to get the paperwork for completion and then began admitting that the diggers had done wrong and apologized and said that he uses them all the time and that they have never done anything like that before. Sounds like an admission of guilt to me.. I asked multiple times to speak with a supervisor, his answer to me was that since it was late and they were gone from the office, that someone he already spoke with would be calling me first thing in the morning. That was a lie. No one called. I have followed up with their office after filing a formal complaint and I still have not received a call. DO NOT EVER USE THIS COMPANY.
I had a backed up drain, and it was back flowing into the house. Matthew Gilberg came out on a Sunday night and saved the day. He was professional and courteous and gave us options to prevent this from happening again.
Mathew is awesome came over and did the job fast and was very pleasant and thorough about the sewer backing up and what not to throw in the toilet and I will definitely call back if more issues arise
Andrew Figueroa
5 years ago
Clint was the BOMB and did the job right in an amazing time! Knowledgeable and friendly!
Patrick arrived to our house and was very professional. He fixed our issue and cleaned up his mess. Will highly recommend him for any friends or family!
Clint Walker did the job perfectly and was quick with the job! Very friendly
Abel is our favorite Mr. Rooter plumber. We discovered on Labor Day that our kitchen/upstairs water heater was not heating so sent him a quick message. He was not on call but responded quickly with a possible fix and that was it! Abel is a very kind and knowledgeable plumber...highly recommend!
Sara Forester
5 years ago
Joe was amazing! Nothing that my old house tossed out was a surprise to him. Got everything fixed asap. Even during the holidays!
Mr. Rooter came to my house to replace my water heater pilot light assembly today. When I scheduled the call the dispatcher told me that it would be priced on site (understandable) and there would be a $70 estimating charge that would be waived if they did the work but would not give me an hourly service rate (first red flag), they then charged me $337 for the work. Mr. Rooter apparently believes that they employ lawyers and doctors. When I called to find out about why I was being gouged, I was told by the dispatching service that the phone lines were down. This experience has been awful and your pricing is criminal. 2 hours after the work was completed I received a call from the Manager or owner who proceeded to yell at me that I was not held over a barrel and had a choice on not doing the work (I suppose he was right about that, but paying $70 for someone to knock on my door seems crazy to me).Final verdict of my Mr. Rooter experience - Outrageous pricing, outrageous code of conduct and an extremely rude manager/owner whomever called me.
Jack Buckwalter
a year ago
Ben did a great job on a plugged drain
David Griswold
4 years ago
Ben came out on a Sunday fixed everything up fast. Appreciate the timely and excellent work. Highly recommend.
Catherine Taylor
a year ago
Great service! Work was done in a timely manner! Definitely recommend them!
Ben was awesome and I would highly recommend him!
Jeffrey Martinez came out for my clogged main. I.d. the problem and got it handled. Will call for future needs. Give them a call if you have an issue. Crazy fast service.
Recently had a bathroom leak. The technician, Kevin K, was very professional and knowledgeable. He was upfront with the process and answered all of our questions, putting our concerns to ease. I would recommend in the future.
Traci D Lundberg
a year ago
Moe is the best. I trust and highly recommend him. Thank you for a great job!
Came within 30 minutes of requesting an appointment, and found the leak that Baker Brothers missed. Ben was great!
Jenifer Handley
4 months ago
Mathew G. is wonderful! He came out quickly on a Sunday evening. He fixed our flooding problem quickly. He is friendly and considerate.
Fast and friendly services. Professional craftsmanship. Clint is a super nice guy to work with. 👍🏼👍🏼
Zachary Letter
4 years ago
Clint came to service out house first thing in the morning! He was very poliet, and clean! (He wore shoe covers and was very respectful the house) he was even nice to our dogs! He was also knowledgeable and fixed out garbage disposal right up!! We will definitely be giving Clint a call next time we run into trouble!
Alistair Harper
3 years ago
We needed a new kitchen faucet installed and called Mr Rooter at 9am in the morning, by 3:30pm same day we had our beautiful new faucet all installed. Jeff was our technician and we could not have been happier. He went over pricing before starting work and did a good job explaining the process and why the cost was what it was. Jeff was professional, friendly and extremely knowledgeable. Jeff was VERY conscious of social distancing, he wore a mask and changed his gloves twice during the process - PERFECT!!! Next time we have a plumbing need, we'll definitely be asking if we can have Jeff as our guy. Not cheap but a great job, a good guarantee and great service.
Tasha Laplante
4 years ago
Pascual did a great job! He took his time and explained every step. Thank you so muchTwo weeks later Ben came out and replaced the washer box. He did an awesome job!! Very thorough and complete! Thank you so much. Will definitely use Mr Rooter again in the future.
Patrick found the problem immediately. Very smart guy. Others failed to find the problem.
Frank is great. My boyfriend was out of town and when we had a plumbing issue I panicked. Frank was very patient and very informative. I will definitely recommend him and this company always.
Paschal Adame dId a good professional job.
Michelle Ford
5 years ago
Jeff D. and his team did a great job! Jeff was polite, friendly, knowledgeable, and courteous. He was patient answering all of my questions and made sure that I understood the plumbing issue and was comfortable with the quote. The excavation team returned my front flower bed to its original state even after having to dig a huge hole in it. Overall, I am very pleased with the work and impressed with the professionalism that Jeff showed during the entire process. Thanks so much!!!
I would give them no stars if that were possible. I will never use Mr. Rooter again. They did not come when they said and they did not call to say they weren't coming. When I called the next morning they said they called and left a message. We were home waiting for them and there was no call or message. They had our address wrong. The guy that came did not have the proper tools and had to leave the job to go somewhere and pick up what he needed. We're still waiting for him to come finish. They were going to charge $130 just take the pipes off so my husband took the pipes off in less than 5 minutes to save the money. I hope when he comes he's capable of doing the job! I would not recommend them to anyone.
Fast response, quick and easy service, the guys knew what they needed to do and listened to me and understood what I had already tried, that way they didn’t waste their time or mine.Sinatra and his partner made quick work of my plugged up kitchen drains.
Richard Helms
3 years ago
Great service. Late evening backup panic. Took care of the nasty problem and offered helpful advice on whole house plumbing maintenance. Courteous and effective. Two thumbs up to service technician Keyfer Fiveash. Thank you!
Ben was the best! Prompt polite and tried to save me money.
Shannon Frazier
a year ago
Mathew came out and was very professional and knowledgeable. He walked me through the process and gave options on how he could resolve the issue. Even though the repair was challenging his professionalism shined through and he was able to provide excellent service with exceptional results. I was very pleased with this experience.
Christina Hildebrand
4 years ago
Clint was fantastic. He was very friendly and explained everything before doing the work. I am so grateful for him.
Joseph Fagundes
3 years ago
Jeff D arrived to our home on time. He asked us the questions regarding Covid 19. He was equipped with proper PPE. Jeff assessed the situation and explained exactly what was causing with problem as well his plan to fix it.The work was done as promised. We are very pleased with the job JEFF D did.We highly recommend using Jeff. We have been customers of Mr Rooter for many years.
Latonya Gaston
3 years ago
Jeff and his assistant Jack was very professional and covid19 aware in ppe. They gave me a very detailed quote on the cost and what would consist of remodeling a bathroom. I will definitely be using them for future projects and refer them to others.
denisrvandal Vandal
3 years ago
Clint was very knowledgeable and friendly. Would highly recommend him and Mr rooter.
Patrick McConnell did a great job fixing our toilet. He is very personable and made the whole process stress free.
Natasha Jones
2 years ago
READ THIS REVIEW!!! Absolutely outstanding experience!! Subcontractors in my neighborhood destroyed my main sewer line while laying fiber optic lines for AT&T on a Friday and DIDN'T TELL ME! I had sewage coming up through drains by late Sunday evening. I contacted Mr. Rooter who immediately sent their technician, Bryan Lee, out to my home ASAP. Let me just say, that he was amazing. He worked until 2 am or so the first night and returned the next 2 days to continue working (with a great attitude) in 100 degree Texas heat. He diagnosed the problem, alerted me to other issues that I absolutely need to address before selling my home, took pictures of all of the damage, and he even hunted down the workers working in my neighborhood to discuss the issue on my behalf and obtained the information I would need to file a claim. Mr. Lee was the very definition of Above and Beyond!! My family and I were so grateful and I felt very well informed about pricing and the process for repairs. A major issue was handled perfectly and made the whole experience virtually stress free. Thanks Mr. Rooter and a big thanks to Bryan!
Layne Littlejohn
3 years ago
Clint was great! Very responsive and thoroughly explained our issue. I watched the entire process of running the camera thru our line and identifying what needed to be fixed. Highly recommend.
Kevin was very professional in his assessment of my situation. We had a leak with water damage and he was very knowledgeable and courteous about how it needed to be handled. He followed up when he said he would and even made an extra trip back out to make sure we were taken care of.
Quick and quality work from Jeffrey Martinez. Clean and quick very professional as well. Great service recommended Mr Rooter 5 stars
Donna Hjorth
7 months ago
Matthew did a fantastic job. very knowledgeable and efficient.
Debra Williams
2 years ago
Hi I'm Debra I just want to give a kudos to Matthew today for unclogging my washer and kitchen line thank you so much you were very professional and very nice you did a terrific job Thank you 😊
Jeff D came by to check out a plumbing issue we had and was super helpful! He explained what was going on, and how he’d go about fixing it without making us feel pressured or intimidated. He was super respectful and friendly! Would absolutely recommend you use his company for any plumbing needs.
Very bad and expensive experience. I had a leak from my upstairs bathroom on Saturday evening. They came promptly to diagnose and fix the problem. This is where the problem started. It seemed every 15 minutes they found something new and more expensive to fix. After 2 days and $2500 later I was told that they needed to dig up my front yard and lay down new sewage piping etc..... (estimated cost $12,000). I thanked them for what they had already done and told them I would have to think about that. 10 days later the same leak happened in the same upstairs bathroom. I called and told the office and told themWhat had happened and asked about their guarantees . I was told the same tech would look at the problem and re-evaluate. I was also told that if anyone touched the work done or attempted to fix it, that would void the warranty. I went ahead and called a friend who is a contractor and had him take a look. He was furious. They put the WRONG piping in and did a shoddy job. I did NOT needed any of the extras that I was up sold. In 2 hours he managed to properly fix the mess Mr. Rooter made and replace the ill fitting parts. The whole thing cost me , including parts, $180. It took less than 2 hours to fix and that included the drive time to Home Depot and stopping on the way to get a sandwich. Would I use Mr. Rooter again? Hell No! It would be better to shut off the water and and hire a reputable company. Avoid them like Ebola!!!
Mariah Meredith
7 months ago
Matthew was awesome and more than 5 stars ⭐️
I have had the great benefit of having Clint from Mr. Rooter at my home twice now. He is prompt, very happy and polite. He has gone above and beyond both times. Once he gets here, I happen to mention something that I need done and, without hesitation, Clint says I can do that for you! I very much appreciate his hard work and great job ethic! I highly recommend Clint for any plumbing needs no matter how big or small the request. I know I will always request Clint. Thank you for a job(s) well done!
Technician was professional and persistent, very personable. It took two trips, but found the clogs and flushed them out.
Mary Pitchford
4 years ago
Moe was most helpful with my situation, I would request him again.
Collette Berenguer
3 years ago
Jeff D and Jack came through yesterday to take a look at our water heater since it suddenly stopped working. They answered all of my questions, explained everything very well, and were conscious of social distancing by keeping their distance, wearing masks, and avoiding walking through the house as much as possible. Then they came back today to install our new water heater. They were very responsive with arrival time, informative about their process, and did the work quickly! And now we have hot water! Jeff was very friendly and helpful and I would call him back for any plumbing issues we have in future.
Clint did a fantastic job at our building. On time, respectful, quick, and intelligent.
Margaret Dykes
a year ago
Pascual was very helpful! He found a problem that has been ongoing but never solved. Very informative with every step. He went out of his way to find the correct toilet handle so the toilet flushes more efficiently. We were very impressed with his work!
Tatiana Taylor
3 years ago
One of Mr. Rooter’s plumber came on Thursday 21st of May 2020, for a clogged line between our washer and sink in our kitchen. On Tuesday 26th of May 2020, I realized our laminate floors were flooded. Water coming out of the wall and the floor.We called Mr. Rooter back and they came the next morning. Their plumber (the same one) gave us an estimate of $750 to open the wall, fix the leak, change the pipe. He declined responsibility, and said his manager agreed and there was nothing they could do about it. Since then, we have filed a complaint to their service, we have been calling everyday and we have yet to have spoken to a manager or an owner. This is despicable!!!Even if you do not want to take responsibility, you could call us back, talk to us and we could find an arrangement. Our floors are damaged, our living-room/kitchen area smells like mold and we have babies around!!!We had to file a claim with our insurance and we are paying out of pocket. So 0 stars for your awful and poor customer service skills.You guys are thieves and we won’t stop here!
Marshall Gooch
4 years ago
Had some issues with our washer drain backing up severely and we called Mr Rooter and not only did the technician Clint come out within an hour of a phone call but he was incredibly professional, knowledgeable and personable. We would definitely recommend Mr. Rooter and especially Clint personally to anyone we know!
Mr. Rooter did an outstanding job, they came out promptly and did terrific service! Tech 493
Great service, friendly- would definitely recommend!
Michael Myers
2 years ago
Found myself in need of an emergency late night repair. Responded in a timely manner and was very professional during the visit! Will use again.
Patrick McConnell was Great! He was very knowledgeable, professional, and did a fantastic job! I highly recommend Patrick and Mr. Rooter for any of your plumbing needs.
Jacqueline Gaytan
3 years ago
Keyfer was great - explained the processes he was performing and very polite
Amazing! Customer service with a smile! This is why I always use Mr. Rooted.
Rockwall Commons Manager
6 years ago
I was not pleased. When the tech arrived, he stay out side and never attempted to come in. He only checked the drains out side of the home and explained to us to get a better understanding that he would need to run a camera. He said out cheapest option was to just choose the basic to just see what is wrong with the plumbing. He ran it in a few feet and stopped, then informed us that we just need to replace all pipes and quoted us a crazy amount. After that, he still did not attempt to go inside to check from other angles to see exactly what is going on. Just told us we owed him $260 and that was it. When we asked for just the documentation for where exactly was the break, he told us that is not important to us, that it does not matter since all pipes need to be replaced. Speaking again with him the next day trying to understand exactly what is the issue, he just repeated that the pipes need to be replaced. We are still not able to live in our home at the time, since we wasted money on a well known company, who we thought would not bs with us, really thought they would try and be honest people. Feeling like we were taken advantage of and lost money. Waiting for next paycheck to get another plumber out here to evaluate and provide us the specs on what we are actually dealing with.
Patrick was on time and very professional. Was in and out in no time and left the work area as clean as it was when he walked in. I would recommend Mr. Rooter and ask for Patrick.
Great service, Mr. Rooter responded quickly to my emergency sewer problem... They got it unclogged and diagnosed fast and fixed the problem and did a repair, also good prices Thank you guys!!! Will definitely recommend them to friends and family. Great service.
Highly recommend Mr. Rooter for any plumbing needs. They answered the phone quickly (did not have to sit through a call tree or pre-recordings). They sent a team of technicians promptly (within 1 hr of my call). Armando and Marcus were awesome. They are super knowledgeable and walked me through their process. They quickly fixed my clog and were on their way. I will definitely call Armando and Marcus and Mr. Rooter if I ever need any plumbing assistance in the future.
Moses came out to our home quickly and provided excellent service. Informing us every step of the way as to what we could expect as well what he was going to do to resolve our leaky toilet. He was very professional and friendly and resolved our issue flawlessly. Thanks moses!
Norma Vasquez
4 years ago
we had a plumbing problem and Mr.Rooter sent out to very respectful young men out and i couldn't be any happier with the service not to mention that we need more gentlemen like tbose 2 young men. Way to go Mr. Rooter for having excellent technicians like Marcus and Armando.
Raygan Townsend
5 years ago
Jeff D and his team saved us in an emergency. He was very professional and polite. Thank you!
Theresa Massey
3 years ago
Jeff D. was very courteous, knowledgeable and very patient throughout this whole process. He told us what our plumbing problem was, what needed to be done explaining everything. Jeff is very personable and helpful - the kind of plumber you want doing the work in your home. We will definitely be using him again to fix our high water pressure problem and have no problem recommending Jeff D and Mr. Rooter to anyone. Thank you Jeff!
Technician Pascual Adame was really professional and informative. I would highly recommend this company or technician to anyone with any plumbing issues.
It was a pleasure doing business with Matthew of Mr. Rooter. Thank you for the service and humor.
Kenneth Garrett
2 years ago
Called on emergency as water was spewing from water heater line. Mathew G. was quick to arrive then diagnosed and resolved the issue promptly. Will definitely use again for repairs and updates to plumbing when needed.
Matthew did wonderful job finding and fixing the busted pipe hidden wall. I fully recommend him any day. Thank you Matt.
Megan Schellenberg
2 years ago
Matt was awesome! We had a leak in our bathroom in the middle of the night that caused us to have to shut the water off to our house. He kept us up to date on what time he would be at our house and was able to fix everything quickly for us. Highly recommend.
Pascual was absolutely fantastic. He was able to take care of our drain issues that 2 other companies weren’t able to resolve. He was extremely knowledgeable, thorough and so helpful. I would definitely recommend them for plumbing issues of any kind.
Ben Garcia came through and helped us out when our drains were obstructed. He was professional, friendly, and kept us informed through the whole process. We always knew exactly what was happening as it was happening, and from the first call to completion, the job took less than 2 full days. Definitely recommend Mr. Rooter and Ben!
Vivian Marquez
4 years ago
I had an unfortunate water heater issue while still under warranty. Clinton was patient and worked through the obstacles by the manufacturer to resolution! I would highly recommend him as he was professional and trustworthy!
Clinton was very professional and took care of the water pressure issues I was having quickly & efficiently. Very fair prices, too. Will definitely request him again when needed! Great service!
Carmen Seda-Morales
5 years ago
I want to thank you for sending Carlos Esposito to determine where I had water leaks under the house. He was very professional, and explained everything he was doing including showing me his video camera of the damage under the slab. He explained the cost and how I I could get financing. Following this he sent a group to tunnel under the house and made all of the repairs including replacing the flange under the downstairs toilet as well as replacing the toilet at my request. He was very considerate, and very competent.I will recommend Mr. Rooter from Farmers Branch especially Carlos to any of my neighbors and friends for plumbing services.Thank you!
Patrick is wonderful. He has helped us many times and is always quick to arrive and does a super great and clean job.
Called Mr. Rooter to snake a shower drain that was draining slowly. Tech arrived and were very polite and professional they quoted a price of $245 for a 15 min job. I asked if that included the 25 percent discount that is listed in the ad. They said his store doesn’t honor those coupons. I called the store and spoke with Tom who said they don’t honor any coupons. I asked why it was on their ad. He said it’s not on the ad. He said they are to busy to offer discounts. Basically accusing me of lying. I told the techs about the conversation and the tech asked to see the coupon which I showed him. Don’t waste your time or money with this company. If they are not going to honor coupons they shouldn’t have it on the ad they should tell people when they are scheduling the appointment that they do not offer discounts or honor any coupons.
Matthew came out late on a holiday weekend, very professional, took care of my plumbing issue and we are very satisfied!!! If you have an emergency call Mr. Rooter DFW
Matthew exhibited excellent performance throughout the entire service call to clean out the stopped-up drainage system and made a good case for using the camera system to find and identify the location of the underground break in the drain pipe outside the home near the cleanout. This image confirmed that the PVC pipe had separated and let invading tree roots penetrate the drain causing the water backup in the house. It also showed the location very accurately and identified where to dig so the pipe joint can be replaced which will save many hours of unnecessary labor and expense. The only glitch was that he failed to leave me a copy of the invoice which was remedied with a call to the Mr. Rooter Dallas office. I would use Mr. Rooter again, request Matthew by name, and wholeheartedly recommend this company for plumbing issues to anyone.
Amy Peterson Neumann
7 years ago
I called about a simple back-up/clogged toilet and shower in the main bathroom. I expected an average price of $150-200, which in my experience with plumbers is normal. Regardless of price, which it ended up being 5 times that, the technician told me there were no clean-outs located outside my home so the toilet would have to be pulled, a camera inserted to see where the clog was located and then insert the cable to remove the clog. All of these are separate costs. I trusted what they told me and agreed to all but the camera, which seemed unnecessary. The job was done (leaving a mess around the pulled toilet and scrapes on my brand new tile). Later, we discovered there is in fact a very visible clean-out pipe in the front of the house. I called Mr. Rooter to inquire why the toilet was pulled and the clean-out ignored. I received the double talk/run-around and even some belligerence from the representative. He was condescending and unhelpful to say the least. I didn't necessarily want a refund, but an explanation as to why the clean-out was not used or at least presented to me as an option. He kept up with the double-talk, disrespect and no solution. Therefore, I would recommend using anyone other than Mr. Rooter. They clearly do not care about costumer service once they have your money.
LaMonica Taylor
2 years ago
Clint came in and provided quick fast service and got the job done.
Abigail Smith
3 years ago
I called this company for assistance with a plumbing issue that I’d been having. The girl who answered the phone named Mandy or Amanda, I cant quite remember her name. She was very short and unfriendly especially considering that a potential customer was looking to do business with the company who employs you. Immediately had a bad feeling if they can’t hire people who are willing to uphold the customer service aspect. After speaking with her and gathering information I chose not to hire this company.Had there have been a better experience with the people answering the phone then maybe I would’ve truly considered it. Your front line fell short in comparison to other companies. I’d look into either the office staff or call center you have employed.Hope this feedback helps when determining your staff and maybe in the future I’ll consider you but for now you won’t be my first choice or recommended choice to anyone who asks.
Scott Witherspoon
4 years ago
WAY too much money to unclog a drain. They were available and came out quick, though.
Patricia Groves
5 years ago
Jeffrey Martinez came out and didn’t stop until he solved the problem. Awesome job and wonderful employee you have Mr. Rooter, keep him!
Penny Lalanne
4 years ago
Isaac was our Mr. Rooter technician. Polite, courteous, and had the problem fixed in under an hour.
Barbara Chonko
4 years ago
Excellent service! Paschal was great, very friendly. We will highly recommend him!
Badland Genetix
5 years ago
Horrible company. Doesn’t warranty work done. Also doesn’t fix the problem. My wife and I paid for them to come unclog our hall bathroom. They changed the price from $99 to $144 even though the ad says “know what you pay upfront” technician left and toilet is still clogged. I come home call them and come to find out no warranty on the work.... so pay me more to do something else that may or may not fix the problem
Mridu Adhikari
2 years ago
Mathew was awesome! He did a fantastic job. I really appreciate you guys! 😌😊😊😊😊😊
Very efficient. Very helpful with explanation of service. We paid as quoted. Will continue to use this service. Pasquel was our service technician. Highly recommend.
Stuart Lipton
5 years ago
Clint available on Friday of Memorial Day. Expert service. Understandable. Saved the weekend and got us ready for business on Tuesday. Heartily recommend.
They didn't follow up to set an appointment. I'm sure it was just an oversight on their part, but I can't give a good review for that.
Jeffrey Martinez came out very late and fixed my moms toilet for us. Jeffrey was very courteous and was able to explain everything in detail to us so that we could get the problem fixed. He had the problem fixed and everything up and running in less than 30 minutes.
Clint Walker from Mr. Rooter came out and was amazing. He was able to tell me what the problem was and do everything I needed. Friendly and affordable service. Will certainly be calling again and asking for Clint if I ever need anything.
Abby Wendeborn
4 years ago
Everyone here is super professional and does the work efficiently! The time frame was perfect and they were were early! The office staff was very friendly and helped with all my problems! Great service at affordable prices!
Debbie Shell
7 months ago
Matthew was very professional and nolegable about his job. He fixed our problems and was done in a reasonable amount of time.
Steve Cammack
6 years ago
Excellent - working with them is awesome.... that treat the weekend like the weekday. No premium charges for the weekend!
Daryl Williams
a month ago
Quick and friendly. Their Tech Matt G was more than accommodating and talked me though all steps taken. Very clean and professional work and fast as well. Will definitely use again should a need arise.
joann jenkins
5 years ago
Clogged kitchen sink....$714.00.We tech first arrived I asked about going on the roof and cleaning out the pipes that way and he said no we don't do that we go through the pipes under the sink.that was $270.Unable to get the sink unclogged he suggested going on the roof and clearing it that way.$240 more.still unsuccessful so next was a power hose $540 more.Had to buy a $99.00 membership to get discounted rate to make the final bill $714.00.This company took advantage of my elderly parents. Please don't waste your money with these rip off plumbers
Matthew G.was amazing he was amazing getting our plumbing issue fixed. He went above and beyond!
Had Ben and Keifer at our house twice now and both techs are wonderful at their jobs! Prompt, courteous, polite, and provide an excellent level of service that's unmatched by any other persons I've had at my home. I couldn't recommend them enough.
Jeff D. was very thorough, informative and friendly. Took the time to explain in detail every step. Great job and thanks.
Jeff Larson is awesome! Professional and vastly experienced, he offered alternatives, completed work efficiently and cleanly, and priced services reasonably. He has helped us on three occasions and we will ask for him again if the need arises. Simply outstanding service!
Brian Watkins
2 months ago
Matthew G. came out at 1am to help fix a back up in a sink we had. He was very friendly, courteous and diagnosed/fixed the issue immediately. Glad Matthew was working tonight/early am.
Jeff D. Very courteous and helpful. Did a great job with what he had to work with.
sharon henry
7 months ago
Matthew was on time, found the problem, quoted me the price, and went to get parts and did the repair. He was very polite and cleaned up everything and I highly recommend using rooter rooter in particular Matthew Gilbert.
Mr. Martinez came out explained what he was going to do and did his job quick and professional
Did a phenomenal job and efficient and had a wonderful personality. Very fast and reasonable pricing. No one was available to help us, but he was. Definitely requesting Mr. Matthew next time.
Sammy Dunavant
4 years ago
Very professional team. Jeff & George were awesome!
Mr pascual Adams was very nice and professional he is very good at his job and definitely will recommen to other people and also is very patient.
Lindsey Castner
5 years ago
Pascual was so thorough and really investigated the problem. He saved our home from a lot of damage and future repair. Cannot thank him enough.
Sherry McKinney
4 years ago
On time service did all that need to be done. Gentleman who came was polite and did an excellent job.
Christian Reynolds
4 years ago
Jeff D was great and very thorough and very informative about what was going on with my plumbing ... he was really awesome. Definitely will use them again.
Clint and Bryan were awesome. Very courteous and extremely knowledgeable.
Great service Mathew G. Was on time went beyond what estimate was given due to extra problem. I would Mr. Rooter again anytime. Thank you
Living Faith Christian Church
5 years ago
Jeffrey Martinez was very professional and did a great job with the plumbing in my bathroom.
Charles Jankowski
9 years ago
The technicial did not properly diagnose the problem I was having with my dishwasher not draining properly. He advised that the solution to the problem was to do a chemical treatment of all the drains in the house in order to fix the issue at a cost of $325. I approved the service based on their expert advise that this was needed. The next time the dishwasher was run, it flooded the kitchen and dining area. When I called back to explain the issue still existed I was told that it must be a problem with the dishwasher and that Mr Rooter was only capable of solving plumbig problems and I would have to call someone else to fix it. The repair was eventually done by another company at an additional cost of $145. My issue is with the original diagnosis who told me cleaning out the drains would fix the problem. This is the only reason I approved the service. Follow-up attempts to reconcile the issue were met with little assistance and they declined any attempt to help remedy the situation.
Late Saturday afternoon, Labor Day Weekend, my kitchen sink backed up after hosting a luncheon for 12. And, to make matters worse, my husband was out of town on his annual dove hunt. What a dilemma I was in. Sink full of dishes, and water backed up in both sinks. Help was needed. I decided to look on line and see if there might be a plumbing company that could assist me...and, I located Roto-Rooter's advertisement stating they were available 24/7. I called, got their answering service, who said they would forward my call to one of their plumbers. I was skeptical, but within forty minutes a very nice young man, Moses (Moises) Perez called, and said that he would be at my house within the hour, and he was. He did a quick assessment; discussed the his procedure, and asked me if I agreed to the plan/cost. Which I promptly agreed to, because it was both $$$ fair, and logical. Moses, was most considerate, using shoe covers, gloves, clean drop cloth, etc. After snaking my clean out valve, he even washed/cleaned up my patio. Wow, I was back in the dish washing business in about one hour. Very rarely, have I posted a review, but I was so impressed, and most appreciative of his prompt attention and professionalism I had to share. Thank you, Moses/Roto-Rooter, for saving my evening, and the rest of the holiday weekend for me! Dana C
Brandon Roane
2 years ago
I called for someone to check out a water heater issue, which turned out to be a minor problem and quick fix. The technician was generous enough to ask if any other issues needed to be fixed while he was here so we didn’t waste our service fee. Our guest toilet would spontaneously run for a few seconds, otherwise it worked and he made the repairs to fix it. Unfortunately, the next day the toilet was leaking, which happens no big deal. We turned off the water and called the following morning to tell the office about the issue and were told that someone will be out that day to fix it and to wait for a call. I received no call and called 3 times and was told someone was on the way but would be later in the day each time. Until 5pm I received an email saying that my appointment was rescheduled to the following day. I called the office that night to express my displeasure with being told to wait around an entire day and miss work for someone to come and to have them not come. I told them my wife was staying home from work tomorrow so please don’t waste our time again. And they assured me someone will be there. Same thing happens the next day. No show and no call, followed by random email saying appointment moved to tomorrow. I called them and expressed how frustrated I was with the entire experience and how this is a problem they caused and they should have some urgency to come fix it and instead they made us miss two days of work and never called. I told them to cancel my appointment and I would pay for someone else to come fix their mistake because at this point it isn’t about the money, it’s about the unreliable service. The cherry on top was two days later I get another random email saying my appointment was rescheduled for the following day, now 5 days after my original request. Clearly no clue what is going on and just terrible service.
Samantha Sweeney
a year ago
Fast, efficient, and reliable. Definitely recommend!
Very responsive and detailed diagnostics! Would recommend!
Matthew came out late on a Sunday night and cleared our sewer drain. He wore a mask and put on shoe covers and cleaned up after himself wherever he went. We were grateful to have someone come out so late and stay until the job was done. We will highly recommend Mr Rooter for any plumbing issues.
Our kitchen sink was profoundly clogged, as I could not clear it with plumber's snake or water jet. The technician brought a bigger, better snake, and got things cleared out.He checked our not-at-all-new pipes and found them to be in good shape. It was a relief that he was not looking for expensive additional work.He also gave us a bio-cleaner at no charge with detailed instructions on how to get the drain cleaner still.Thank you!
beverly wassberg
3 years ago
Our Technician was Keyfer Fiveash, and I would have him back every time. He communicates all the information you need, was neat, and very competent. He gave us options . He is five star!
Stemple08 Temple
2 years ago
Clint came in and explained everything before starting the process. Very professional and friendly. HeMade sure I understood everything before and after the services. I would request Clint again.Thanks for your professionalism.Great Job.
Jason Crandall
6 months ago
Pascual was very prompt in visiting and inspecting my water heater. Withing ninutes he was able to tell me that I needed to replace the water heater. In addition, I had a new water heater, installed, by the end of the day. Pascual was very courteous and honest. I will doing more business with Mr Rooter. Thank you
Ronnie Arguello
a year ago
I recommend Ben Adams for any work you may need. Very friendly and professional.
Pamela Williams
6 years ago
Mr Rooter is fast, efficient, and does great work. They've always been able to get to me quickly and their employees are friendly and helpful, as well as being skilled at their jobs. They've replaced my water heater and they've also replaced a line that broke in my yard, and I've been very satisfied both times with their work. The owner is a good guy, as well as the employees I've encountered.
Wish could I rated lower. Really overcharged me for fixing a broken pipe. I am new home owner and the tech named Ben really took advantage of that. Made everything sound more awful than it actually was. Price increase significantly too after the job was done and estimate was given. Charged me more than 3.6k for a valve box assembly and digging up less 2 feet of dirt. Then went on to tell me I have a massive root problem and try to convince me to clean out the pipes for more than 1k. Talked to other plumbers to confirm issues and prices and all came in at a much lower cost. I do not recommend at all.
Christian Svalesen
4 years ago
The pipes on my washing machine burst causing major flooding and damage. Jeff came out and immediately knew what to do. He sat down with me and went over the estimate before he started the job. Jeff is an honest man with years of experience and integrity. Completed the job perfectly. I will use Mr. Rooter because of Jeff . Thank you.
William Pansky
4 years ago
Fast, professional, and informative. Armando provided excellent service and answered all my questions. I will gladly be calling again if I have any further plumbing-related issues. Thank you!
Therese Pickens
4 years ago
Technician named George is amazing and does
The best work ever. Very courteous, polite, professional and most of all listens to all our concerns and gives solid advice. Fast and efficient and has great manners.
Rebecca Blair
3 years ago
Ben was great. He was very thorough in explaining my issues and helping me understand my options. I appreciate that he took the time so I was confident in my decisions.I will recommend him to my neighbor & anyone who needs a good plumber.
Jeff D. was so friendly and professional in his assessment and quote for our plumbing issue !He showed up COVID compliment with mask, gloves and social distancing. So thankful for his thorough explanation of the repair solution. So thankful we have a trusting person to do the work! Will definitely pass along his name to others😊
Horrible company, horrible service. I booked an apt for this morning yesterday and they called and cancelled me this morning. The number I called was a local number then they said, “Oh, we don’t service that area” (Greenville). They didn’t even look up the address when they scheduled me. Very poor service. I would NOT EVER use this company again.
Evan Corcoran
3 years ago
Water heater needed to be replaced.Jeff was very professional, transparent, and friendly. He is extremely knowledgeable about what he is doing and made an effort to teach me.I would highly recommend for any type of plumbing project.
Matthew was helpful, friendly and courteous. Resolved problem quickly.
Casondra Schulz
5 years ago
Frank showed up promptly for a main sewer line clog, immediately assessed the situation and told us exactly what to expect. He took care of it quickly, explained preventative measures and, potential upcoming issues we could see based on the state of our pipes, he let us see on the Camara monitor exactly what was going on and took the time to explain in detail what we were looking at. Great customer service!
Jermey Clanton
5 years ago
Ben Garcia was the plumber that came out to my Sanger House. Had problems getting the Denton location recalling that I even had an appointment. Got a call from the corporate office and Ben was there a hour earlier then what Denton told me they could be here. If anyone on here looking for a excellent plumber and knows what he’s doing ask for Ben Garcia. Super polite, very professional, and it felt like I knew the guy for years! Thanks again Ben for the speedy and quality work.
Jeff D went to the problem..Just had the water line replaced and he noticed the water heater was turned off.
Sean Kirkpatrick
5 years ago
All I can say is please shop around the price that they quoted us was around $10,000 the plumber asked me if I knew any military veterans and he knocked $2,000 off. I guess that's a sales gimmick for the customers to take the bait but I really didn't appreciate that.. when I requested for an invoice they did not provide me with one. I had to call the customer service for them to send me one.. the plumber told me that my pipes had failed and it was dumping water underneath the house ..needless to say when I call another plumber they confirm that the pipes work and there was nothing wrong.. needless to say I'll never call mr. Rooter .. and if I ever have a plumbing problem I will call Ernie's Plumbing they will treat the customers right and have fair prices... I can't stress it enough for you shop around and don't learn the hard way..
Shinetin Tzeng
3 years ago
I had a leak in my ceiling and i called mr rooter to come out to take a look. Clint came by and offered wonderful service! We got it fixed that morning and he even helped clean up afterwards. I was pleasantly surprised at how efficient and friendly his service was. Highly recommend.
Great job from Pascual and team! Very kind and in tune!
Phil Stoecker
5 years ago
We were extremely impressed with Clinton and would highly recommend him. His work was exceptional.
Leigh Kapsos
2 months ago
We had a midnight water heater leak on Saturday and called Mr. Rooter. Kevin helped us on the phone to make sure we got water and gas shut off safely. He also explained potential issues regarding galvanized pipe in our old house so we wouldn’t be surprised. Jeff DuBose came out on Sunday morning and was able to give us a cost estimate and get cold water back on for us until we could get a new unit on Monday. He just finished up the job, and I’m writing this immediately because he was the most knowledgeable, pleasant, personable, and genuinely concerned plumber I have encountered. Thank you Jeff!
Sharron Irving
a year ago
Matthew did an excellent job.
Ben came out quickly!! I had a major water issue ! He repaired fast and he was very professional and explained what he was doing! I recommend 110% thank you!!!!
Kevin Skidmore
6 months ago
Matthew Gilberg was very professional and knowledgeable. Assessed the situation and handled it in very timely manner. Highly recommend.
Melissa Fiorini
a year ago
We had a great guy, Brett come out after midnight to see why the toilets & showers were backing up. He was able to make a small hole big enough for liquid but not solid waste. Gave us a quote for a repair. It was enough to get us though til The next day. We asked our regular plumber & he said call and double check with the city. We did and it was their issue. They came out & cleared the obstruction(roots) treated the pipes and all is well in the world. Thank you Pelayo Plumbing for suggesting City of Sachse. Thank you city of Sachse for your quick work!
Definitely not recommended. We spent $600 to have the kitchen sink unclogged and the job still was not complete. We called Alert Drain, in and out in less than 10 minutes and only $175, problem solved. Reported this problem to the BBB and it was a waste of time as well. DON'T WASTE YOUR MONEY OR TIME ON THESE PEOPLE!!!!!
Pamala Nichols
3 years ago
Armando and Marcus were so thorough and helpful. They explained everything.
Clint was very helpful & professional. His work was very thorough. He checked out our water heater & made other good suggestions that we might pursue at a later date. A joy to work with!
Clint provided quick and highly professioal service. Thanks!
I must say, I am extremely pleased with Jeffrey Martinez and the work he did this morning. This young man started his work day at 7:30am, and still came out to help me tonight at 2am. Call these guys anytime you have a plumbing issue.
David Wilganowski
5 years ago
5 star service and 5 star work!!!! I would highly recommend them!!!!! The tech was very polite and courteous when he arrived. He arrived much quicker than i expected and had the job finished faster than i though possible! The tech was very clean and anything that he did dirty he made sure to return to a better state than when he found it! Great Work!
Jackie Tolbert
2 years ago
Clint was awesome and very professional. It was a very pleasant experience and great service
Kai Ting Gorena
a year ago
We called to have a hose replaced under the sink and also discovered we had to get our two way double clean outs updated, as they were very old. Luckily Anthony DeLee was assigned to our case and handled everything swiftly and professionally. We had so many questions and he answered all of them and was very patient. Would highly recommend.
Clint did great and professional work.
Matthew was awesome, super helpful and super awesome dude!
heather kennedy
2 years ago
Although it took over two weeks to complete this huge job, it was done in a professional manner. We had to have the complete underground pipes changes from cast iron to PVC under a slab foundation. Moe and Sinatra were exceptional in explaining to us the process. All of the fellows who worked at our location were extremely hard working young men. The only reason I am giving it a four star rating is because the company they recommended for further house restoration were not professional and we eventually went with another company for the final repairs in the garage. I would highly recommend Moe, Sinatra and their crew for any sort of plumbing needs.
Their Plumber came to my house and quoted me close to 3K to fix a busted water pipe in my front yard. I told him that I would get another quote from a different company to which he tried to give me a number to a cheaper source. Just a little unethical. So basically I got the privilege of paying a 75 dollar trip charge to get ripped off. I got the work done from another company for $650.00. I tried multiple times to call them and register my complaint. They kept blowing me off so here I am with my complaint.
All of our toilets were backed up, the main sewer line was clogged. The plumber showed up on time on a Sunday. The person was nice and professional. He had a price book that outlined the anticipated costs.We were charged $677.72 to auger the main sewer line, video the line and locate where the clog was located.We were then told that the point where our PVC pipe connected to the city clay pipe became disconnected. We were told it would be $3,800 to repair. We were in a bit of shock as we just paid $677 and the thought of another $3,800 was too much for the day.We called another plumbing company who arrived on Monday around 10am. The new plumber repaired the sewer line for $1,300 and that it would have been $1,300 had they come on Sunday.It never feels good to feel as though you've been taken advantage of...
Great experience! I called Mr Rooter and they got to me same day!! Very affordable and upfront pricing! Thanks guys! All around great company!
Awesome work! Would definitely recommend. Ask for Pascual he makes sure to answer all questions.
Brett was awesome! Quick and professional! Fair pricing as well, thanks again!
I called Mr. Rooter after 2wks of fighting with a clogged sink that would back up into our washer drain. Matthew came out showed us an outside drain that he was able to easily access and flushed our the line with their machine. Thank You!! So relieved 🙏😊🤗
Catherine Manfre
3 years ago
Don't use this company!!!!! I paid $205 for a clogged toilet. Nine days later, same clog. They want to charge me again to repair. No apology, only excuses that I have bad pipes....however, I've never had a problem before and rarely use that bathroom. Check them out on BBB - I've never seen a worse rated company!
Maybeck Interiors
4 years ago
my service tech, Clint was amazing! He stood out in pouring rain to fix my clogged pipes before the holiday weekend! A true life saver - awesome 5 star service
Brian was prompt, efficient and kind. He talked me through the process and did an excellent job explaining the issue. He repaired it in a timely manner and the pricing was very fair.
Annabelle Mcgee
7 months ago
Matthew was professional and efficient! He got our shower back to new in no time! I would 100% recommend Matthew and Mr.Rooter for any plumbing issues.
Mr. Pascual did a fantastic job!! Quick, friendly, and professional!!! Excellent service!
Norma Castillo-Munguia
2 years ago
Mr. PASCUAL WAS VERY PROFESSIONAL AND VERY KNOWELEDGABLE I GIVE HIM A # 10 FOR A JOB WELL DONE!
Ben Garcia was my plumber. This guy knows what he is doing. He is friendly and it is obvious he takes pride in what he does. His work speaks for itself. Well-done Ben.
Matthew Is The Best Plumber I’ve Met,Considerate Understanding, And Professional,Being A ManMan I Can Truly Say This He Came in and Did A RemarkableJob
Beto Fuentes
6 months ago
Super fast, and professional, Matthew kept me inform of the progress every step of the way, took care of the problem and cleaned everything once the job was done.
Paige Heiser
6 months ago
Today Pascual is with Mr. Rooter. He figured out & completely repaired the problem in a very professional manner. We are very satisfied to his knowledge in of his trade. Please refer him as a top person in his field. Thankyou. Paige
Thanks Mr. Rooter! Tech was on time, friendly, and very helpful in identifying a few problems with our slow drains.
Shanda Mitchell
5 years ago
Nathan Malone can to our home and cleaned out our main line. He came the same day that we called for a reasonable price. He did the job quickly and professionally. He had to come back to finish and he did. We are glad we called him.
Barbie Williams
5 years ago
After our laundry room flooded, a service visit confirmed the washer was fine, it our washer drain that was clogged. It took the washer repair company 4 days to visit; I called Mr.Rooter the next morning and they were out that afternoon. Our tech Clint Walker was very professional, knowledgeable and personable. Will definitely call again for any future plumbing needs.
Kari Hightower
7 months ago
Matthew was great. Very professional and nice. It was a great experience from my initial call to when Matthew arrived.
Rebecca Jenkins
a year ago
Thanks to Matthew, an emergency situation on a Sunday evening was resolved in a manner that went over and beyond our expectations. Matthew’s expertise was evident as he clearly communicated what he felt to be the issues we faced, and with efficiency and skill he resolved them. We appreciated his professionalism and exceptional workmanship. We are so grateful for his service and will definitely call on him again. Thank you, Matthew!
shelley r. frew
a year ago
Paschal Adames came out with Mr. Rooter Plumbing because we were having a problem with our water heater. He was professional, courteous and explained our options to us fully in regards to our needed repair. In the process he also helped us know ways to care for the water heater to improve the longevity of our tank by completing annual cleaning and checking over the water heater. I would highly recommend the service and in particular Pascual.
Brennan Dedon
4 years ago
Had a great experience with Mr Rooter plumbing tonight. It's memorial weekend and we were having some backup issues in our duplex. Moses and Anthony were quick to respond, polite and professional. They did a great job locating the problem and explaining everything along the way. Some great guys that I would recommend to anyone!
IbBoredAsh Hmm
5 years ago
When I made a call to come give a estimate on job I need done he right on time explained him self great place really recommend love it thanks
Bryan Whittington
3 years ago
We contacted them after arriving home and finding water coming out of the water meter box, we contacted Mr. Rooter and scheduled an after hour repair. We had to pay $100 upfront He arrived 2 hrs late and did not have any parts to complete a simple broken PVC 2” pipe. Kept the $100 and left. Will never call them again for future service.
Pasquale could not have been more professional nor could he have done a better job. It was a complicated job and he explained it to us and then fixed the problem quite nicely. You are lucky to have him on your team.
Patrick McConnell was fantastic! Super knowledgeable hard worker. Very impressed.
Stephanie Adams
5 years ago
Was really satisfied with the services that Clint performed he was very pleasant and professional will be using their services again..
Jennifer Mahon
2 years ago
I called several companies to come out last night because my tub faucet would not turn off. When I contacted Mr. Rooter they took my information and within 10 minutes a service tech Matthew G. called me back and said he had just finished a job and would head my way in 30. He showed up promptly and was very pleasant to speak to. I can say when you think of a plumber, you don't think of one showing up looking so Dapper. He shut my water off, repaired my tub faucet, turned water back on without issue. Great tech! Great fast service! Would highly recommend and will use in the future as needed!
Pratt prattdorothy
2 years ago
Clint provided excellent service. We could not have asked for better. After dealing with four plumbing companies in a six weeks period it was sheer relief. Great job!!!!! He was a God sent.
Charles Conley
2 years ago
We had a very subborn drain clog. Matthew stayed with it and got the water flowing again . hE was very professional and great at hus job. I highly reccomend Mr. Rooter,.
Jesse Cordova
6 months ago
I was really pleased with Mr Gilberg work. He informed me of what needed to be done and the price. Mr Gilbert fixed everything and went over all the items he fixed. He did a great job.
Julio Rodriguez
2 years ago
Matthew did an exceptional job, from the moment he stepped in our front door to when he walked out delivered a bar none service, he has great values and is very hardworking, he focused on efficiently fixing our clogged drain on a timely manner, this is my first experience with a plumbing company and I’m glad it was you guys, Matthew represents your company and high standards very well, again commending him on his professional character. God bless.
Pascual got here quick and was helpful in explaining the issue and getting it fixed.
Had a clog in a double sink bathroom. Called MrRooter since my last interaction was positive. Argjent Lena arrived and immediately removed his shoes. He quickly diagnosed the problem and resolved the issue. Very professional. Additionally he cleaned the area after ensuring there was no longer an issue. I will definitely call MrRooter for any future plumbing issues.
Clint was absolutely awesome! Very professional. He sets his bar high and puts forth an effort unlike what is seen in today’s world of customer service. He saved the day and promptly replaced the leaking valves underneath my kitchen sink. Prevented a potential disaster in the making. Clint was fast, efficient and thorough. I would do a by name request the next time I require plumbing services.
Bought complete sink fixtures for 2 bathrooms at Lowes. They charge $1800 to install 2 sink fixtures. Thats it. Damn i should have been a plumber.
Mr. Rooter for the win during winter storm 2021. We suffered two frozen busted pipes (like so many others). I talked to a human at every stage! — national number, local scheduler, and immediate dispatch. This Neighborly company truly saved us. Brett Swensen, our plumber, did an excellent job on our service call.
Jeff came out & spent over 8 hours getting my plumbing problems taken care of. Outstanding job, and so appreciated! Thanks, Janis
Claudia Taylor
4 years ago
Had a very leaky toilet and needed help quickly. Moses from Mr. Rooter came and assessed the situation, provided an estimate and upon agreement from me proceeded to fix the problem. The work was done efficiently and correctly, providing me with a working toilet and no more flooding. Highly recommend Moses and Mr. Rooter for quick responses. Will definitely call again if situation comes up.
Thank you to Ben Garcia. Appreciate his professionalism. 👍🏻 Job well done.
Jeff was incredible and provided above and beyond the service previously requested. He broke down current and potential issues in my home and now have a full understanding of my next steps and current points to stay aware of. He far exceeded the required work and information necessary to perform the work and would highly recommend to anyone. I’m a young and new home owner and fully trust his services.
Scott Pershern
4 years ago
Came out within an hour of me calling and took care of a very difficult drain clog from a second story bathroom. Very courteous and helpful, and performed for the estimated price. I've had some very bad experiences with name brand plumbers in the past, so was hesitant. Glad to finally have a plumber!
Kevin kite did a great job when he came out. He was very friendly and helpful. He was able to explain the issue I was having with my water heater and even informed me that it was from 2004.He was able to get it replaced and it was with a heater made in the USA which I really like. I will definitely be using mr rooter again. Thank you guys
Curtis Borland
a month ago
On July 10, 2023 our kitchen sink backed up. Called Mr. Rooter and Keyfer Fiveash came out. He cleared the clog but told me the cast iron line was cracked or broken based solely on what was on the line coming out. He said we need to replace it even though he didn’t use a camera to validate his conclusion. He gave us an estimate of $24,000 to replace on top of the $680 for 30 minutes of work. I called another company today and they used a camera and found out the line Keyfer said was cast iron actually was PVC. I will never use or recommend this company to be used.
Chris Galloway
5 years ago
Great service! Came on time and Clint was cordial and efficient. Have used Mr. Rooter several times and always happy...
Positive: They were going to get me same day service on a Sunday. Negatives: They say there's no upcharge for weekend service, but that's cause their normal prices are as high as the other guys weekend service. And they didn't want to honor their 25% promo code that was on their website unless I printed out the coupon for them. I don't have a printer. The appointment was a waste of my time.
Clint was great. We had a major pipe leak and he was patient with my questions and was efficient and effective at getting the work done. Will call him again if needed.
Janine Gibson
2 years ago
Great customer service. Came same day and did a good job.
2 complaints. 1 the website says Same Price ANY DAY OR TIME . We were charged a 99.00 after 7pm fee...and we called them at 1pm...plus says no extra charge on website!2. Did a sloppy job on caulking around the toilet.
Late last night, I had a big problem with with my toilets backing up. I called the company and thankfully Jeff Martinez came to the rescue! He was professional, courteous, and was able to asses the problem and fix is late late at night. With in 20 minutes of arriving, he solved the problem and I’m so thankful it was fixed with no other issues. He even gave me some drain cleaner to use and some recommendations. Thank you again! Will defiantly be recommending!
Awesome experience with Mr Rooter. Had a plumbing back up the morning we were scheduled to leave for vacation and they got out within hours. The technician was polite, thorough, and explained everything clearly. Great service, fast results.
Very prompt service. Solved the problem quickly and effectively. I would certainly recommend them!
Clint an Matt were my true life savers today...very professional an explained everything to me.. HIGHLY RECOMMEND...thank you Clint & Matt..next time I call I will request you guys
Every business is different. Every business has its own approach, culture, tone and voice. Mr. Rooter's Jorge A. flawlessly provided each with excellent customer service and a positive attitude. Jorge quickly came out to our home and informed us what he recommended, making us feel 100% comfortable with our decision. I had a MILLION questions and he patiently guided us step by step and provided us with knowledge to understand how he would fix our issue.Thank you Jorge for exceeding our expectations, we will make sure to contact Mr. Rooter's plumbing and request you to assist with any future plumbing issues that we may need.
Mo was great and he was very knowledgeable. He explained to us the possible reason for the plumbing issue and he resolved it. Thanks for being awesome!
I called Mr. Rooter Plumbing to check if they fixed showers and ended up with my shower fixed 2 hours (or less) later. Really appreciated the fast response.
Allison McClure
3 years ago
Ben came out and fixed our disposal quickly! He was nice and very helpful. I would definitely recommend this company!
Michelle Lambert
a year ago
This full 5 star review is for Jeff D. the dispatcher - After over dealing with 3 plumbers and has 10 calls trying to find a solution for my washer water backing up issue, Jeff took my call, he was very professional, very thoroughly explained step by step what his team would do to diagnose my water backing up issue and how they would fix the issue, he was super patient, super knowledgeable with great attitude, he answered every single questions elaborately. He definitely knows his job really well! I’m so impressed by Jeff and at first I’ve almost decided to pass after hearing a $99.50 dispatching fee, but because of Jeff, whose explanation gave me so much confidence about the work that will be taken to fix my issue, I’ve changed my mind and wanna give this company a try. Thank you Jeff, keep up with the good work! Appreciate your time and sharing the experience.
Very thorough and helpful. Patrick McConnell fixed the issue and gave me great advice on future repairs.
Mr. Clint & Bryan were awesome! They took care of our home and everything we needed to have done in order to make sure all services were running properly. Their customer service was excellent and we will definitely be referring and using them for any future needs!!
Melinda Jaeger
4 years ago
Clint walker did a great job fixing our water lines we have water and ice again! Highly recommend
Patrick M. was actually a little early, he quickly accessed the problem and got to work. Had to remove a toliet and run a clean out rooter. Fixed the clog and cleaned up very well. Very happy with his work.
Raymond Evans
2 weeks ago
Jeff D. came out to help me in the late evening to solve my water leak from my attic to my living room. He gave me a temporary solution to have water for the night he really helped a lot.
Holy Moly. To change a toilet is $750 plus a $99 trip charge. So $849 for a new toilet. Mr Rooter is the most expensive gig in town.
Chrysta James
5 years ago
I called Mr. Rooter in the middle of the night because my toilet, it wouldnt flush. Jeff Dubose came out and fixed the issue! Jeff was professional and efficeint.
Wyldstaar Studio
3 years ago
While they arrived quickly and were honest, their service people are not allowed to go onto anyone's roof, even though many clogs can only be fixed from the roof, or by digging up my yard for thousands of dollars. I was not notified of this restriction before I committed a down payment for the service call. Had I been warned, I would have looked elsewhere since the last time I had a clog, the plumber got on the roof to fix it.
Pasqual was professional and stayed extra late to get the job done, he went above and beyond what was called for. Thank you Pasqual (Pascual) sorry if I spelled your name incorrectly.
Kimberly Lewis
3 years ago
Today Armando and Jacob we're at my home to clear a clogged sink/disposal. They were very courteous. They had their feet covered and were wearing masks. They got the drain unclogged easily. They also gave me some tips on how to prevent this from happening in the future. But if I ever have another Plumbing problem I will definitely be calling them back to my home. Great Job Guys!!!
Excellent and work was completed within an hour even though Pascual had to purchase a new faucet for me.
landry campbell
2 years ago
Matt G. Was awesome! Super professional and made sure to get us taken care of late on a Sunday night!
Matthew Goheen
a year ago
Matthew came out in the middle of the night on a holiday weekend and promptly stopped what could have turned have been a catastrophe situation with a houseful of guests.
Rick Labrador
3 years ago
Jeff DuBose was very professional and superbly informative. He took the time to explain everything he did, as well as telling me of issues I might be having in the future if I didn't pay attention to it. Made us very comfortable with everything. Very trustworthy.
Pascual Adams came out to take care of a major clog for us. He was kind, patient and explained everything he was doing and why. We truly appreciate his knowledge and work ethic.
Great service in short notice. Matthew was great and saved the day for my family.
Bailey Parker
2 years ago
I called Mr. Rooter to fix a clogged drain at our organization . Clint and Jesse came out and fixed the issue with no problem. They took the time to explain to me everything they were doing. They were so friendly, helpful, and affordable ! I would definitely use Mr. Rooter services again.
Patrick did a great job!!! He checked our roof ☺️.
cameron smith
2 years ago
Clint and Ray were professional and very knowledgeable. They provided helpful information to avoid future costly repairs.
Pascual was professional, polite and prompt. He was helpful in the way he explained what needed to be done. He, also, took care of another minor issue while here. I appreciated his work ethic.
Alene Passerine
2 years ago
I've had them out for a couple different things, faucets and clearing a line. They didn't have a problem coming out the same day I called, and they called me when someone was on the way so I could be home from work to meet them. The techs explain everything, which is great because I always ask a million questions!
Jeffrey Martinez was prompt, efficient and amiable. Five stars barely covers it.
Robbie Rinehart
3 years ago
George was right on time and very informative. Got the problem fixed and found the source of the issue
randy rodgers
4 years ago
Tech Pascual was special! He showed up cheerfully,on a Sunday late afternoon, reviewed the problem with my toilet, gave me a very quick quote, made the appropriate installation (in spite of how I had goofed it up trying to do it myself), cleaned up after himself, and was done within 20 minutes!!I will use Mr. Rooter again and ask for Pascual and his 27 years of experience by name.
Professor Shorthair
4 years ago
Can’t beat that they don’t charge weekend fees.
Ben was professional and knowledgeable. Appreciated the info. Repaired effectively.
I wish I was able to leave 0 stars. I hired Mr. Rooter for a clog we had in our pipes. One of their technicians came out, and began tacking on different services such as pulling the toilet from the ground, cabling different lines, and running a camera (over $800 when it was all said and done, and still no functioning toilet).. Keiffer (the tech) informed me the problem was beyond our office's plumbing and into the street. His recommendation was to call the city and request concrete be ripped up due to a break in a line. With him being the expert, I took his advice and called the city, who came out and spent the entire afternoon ensuring that wasn't the root of our plumbing problem. I then hired a second plumber for a second opinion.. in a matter of 30 minutes, he FIXED it! He determined it was a simple clog in the pipes caused from baby wipes!! He also states this was something the first plumber (MR. ROOTER) should have certainly caught.I contacted Mr. Rooter to address my concerns and frustrations, as well as send them the itemized invoice from the second plumber which showed they performed the same tasks Mr. Rooter's tech performed. Their response was informing me they take ZERO responsibility for their tech not resolving the issue I paid him to resolve. Their response was simply you signed off on the services he charged you for. For this reason, we do not feel a refund is warranted.If you're going to hire this company, I HIGHLY advise you sit beside your tech, baby sit and monitor his every move and ensure you're paying for the services he claims he is performing. A complete scam Mr. Rooter is.
Patrick Hillin
4 years ago
Pascual was very attentive and professional. He arrived within the hour of an “emergency” phone call and had our issue resolved quickly. Good price, great service, will definitely call for future plumbing needs.
Jeff D provided a very thorough explanation of the plumbing issues with our washing machineHe was able to quickly diagnose the problem and gave us great advice for moving forward. He did not try to oversell us on extra work - he was very straightforward. Thanks so much for coming through, Jeff!
Very friendly & responsive. Matthew G. was very responsive, kind & helpful. Will definitely use again.
Hank Mulvihill
7 years ago
* * * * * FIVE STARS ! They were extremely responsive. The truck had all the equipment needed. The plumbers were clean, courteous and very good. Problem solved! We will definitely recommend Mr. Rooter DFW, and we will use them again. Great Service!!
Michael Morrison
3 years ago
Keyfer was an excellent source for information. He was thorough and informed about the issue I was having and have some other tips for my home. Unfortunately I did not go with the offered services due to pricing.
Johnnie Groves
6 years ago
TERRIBLE EXPERIENCE. OVERPRICED, BAD CUSTOMER SERVICE. I called M rooter after i broke a 1/2 in copper line attempting to change the hose bibb in my front yard. I turned off the water to the house and wanted to get the water turned on that night. They informed me that i would pay a 99$ emergency fee to get a tech out that night. i agreed and needed to give them my card number before they would send a tech. After the tech arrived he looked at the problem and informed me that the work could be from $300-$700 dollars but informed me it Would not be that much. I agreed to have him do the work believing him that it would not be that expensive. At the completion of the work he asked me to sign a blank invoice stating that it was late and he would send me the completed invoice first thing in the morning. Instead i received multiple phone calls saying my card was declined which did not stop them from re running my card until it went through. So i was charged $700 with no invoice or detailed bill of why it was so much. After a week of harassing them for the detailed bill. I received the invoice which charged me $653.24 for about one foot of 1/2 copper pipe. Then i noticed that that $653.24 was the total until he added a hose bib for $46.76 scratched out the total and put the new total of $700.00. After attempting to call again to find out why it was so much i was told it is what it is and that i couldn't talk to anyone else about pricing. The tech was at my home for less than 2 hours with less than $50 dollars in material. I would not recommend this company to anyone. Rip off/ con artist.TERRIBLE COMPANY.HORRIBLE CUSTOMER SERVICE.EXTREMELY OVERPRICED.PLEASE SAVE YOURSELF THE MONEY AND FIND SOMEONE ELSE.
Pascual was great. He arrived on time, was very friendly and completed the work faster than anticipated. Will definitely be using their services from here on out.
Ben Adams did a great job. Everything went as expected and he did a nice job of explaining what needed to be done and why.
Van Ratsaphangthong
5 years ago
I had Jeffrey as the plumber technician that came over to fix the kitchen sink backup issue. He was very knowledgeable in his work and very friendly too. It took him about 30 minutes to get the line unclogged. Thank you Jeffrey!
Muhammad came out at 9 pm the same eveing we had issues. He was very professional and kind giving us all of our options up front. He was also very thorough and kept an open dialogue throughout the entire process.
Armando is good knows what he does gave me really good prices and knows exactly what he is doing really fast
Excellent service! Helped with a problem and followed up as well!
Brenda Blanco
4 years ago
I had a service by Clint today. It was an amazing service. He was so professional and efficient. I appreciate it Clint.
Jeffrey Martinez was outstanding. Worked quickly, was very knowledgeable. Highly recommend.
Cynthia Evans
7 years ago
We had a broken shower handle which was also causing water to leak. Abel, a Master Plumber with Mr. Rooter, is our favorite! He came out quickly, assessed the situation and offered a couple options to fix the problem. He and Damon returned with the parts and fixed our issue right away. We are very pleased with the service they provided. It was quick, fairly priced and done well. Thanks for taking care of this problem!
Heather Keser
3 years ago
Jeff D came and installed a waterline for our fridge in the mud room. Was super fantastic, honest, straight forward, and provided step up step updates. Highly recommend!
Excellent service and communications. Clint Walker found a ground leak and repaired it like a pro. I called him my honest plumber friend and that is what he is!
Ben came out here and did a great job, got out issue resolved quickly!
Clint came and fixed our clogged sewer line same day and showed us what he was seeing in the camera so we understood what type of issues we were dealing with. He was professional and courteous and helped us understand what else would need addressing as well. We recommend Clint and Mr. Rooter!
Jeffrey Martinez, very professional and pleasant young man. Arrived in a timely manner. Very knowledgeable! Great to see customer service at its finest.
We recently had a pipe break in our house on Saturday night. Called Mr Rooter and they had someone out first thing Sunday morning. Pascual Adame was our plumber and he was awesome. Very friendly and informative. He gave me some great tips on some other plumbing issues I was having. I highly recommend.
Pascal did a very good job and w
as very prompt.
Thomas Thompson
4 years ago
Moses was awesome super friendly and was able to fix our issue very quick I would highly recommend Mr Rooter to fix your pluming issues.
I called Mr. Rooter around 2 pm on Saturday and Matt G was able to come right away. He fixed my sink’s water pressure right away. We also had a very nice and pleasant conversation. I recommend!
The Tech was polite and friendly. The job was done correctly and quickly. I'll be recommending them to my friends.
This has been the great company to work with. They were on time, professional, and I would them again any time. I will be calling them for any plumbing issues
Pascual Adam’s was our plumber. He was on time and found the issue very quickly and fixed the problem without any issues.
Stanley Pollard
4 years ago
6/8/19I'm a new customer:I called another plumbing first, but after cancelling I decided to try Mr. Rooter.Tech 504, Armando, very courteous, gave good help ideas for future kitchen sink drain issues. 5 star rating.The next time I'll call Mr. Rooter first.
Clint great work and professional. Very knowledgeable!
These guys rock!! We had such a good experience with Lindim and Mo. We were very impressed with how quickly they got to work and fixed all of our plumbing issues. They were very honest with us and made sure everything got taken care of quickly. We could not be more impressed by their customer service!These guys also stuck around and went above and beyond in helping us talk to the city about some piping issues.We are very thankful for Mr Rooter Plumbing and the Lindim/Mo crew. 5 Stars all around!
Asked them to come repair leaking faucet. He asked to see water heaters although nothing was wrong with it. Gave me a sales pitch that one of them is old and they can sell me new one. And then said they can't repair the faucet because they do not do that.After he left I realized he turned off both of my water heaters! and forgot to turn them back on. Now i am sitting with no hot water in the house. And I do not know how to turn it back on. Calling them about it, but they haven't dispatched someone.
Alfredo Martinez
5 months ago
Pascual came out and gave a thourough inspections. DID A GREAT JOB!
Matthew was fantastic!! We needed someone quickly and he was out on a Sunday evening. Will definitely use this business again. THANK YOU!!!
Allison Little
6 years ago
Very prompt and provided excellent customer service! Abel kept me very informed during the repair process and even sent me pictures of before and after repairs.
Matthew was great. He explained everything and his recommendations based on what was found. He help us resolve our issue and answered all my questions. I will be a return customer.
Bobbie Gaudette
a year ago
Keyfer was fast, polite, and knowledgeable. We trusted his judgement on our issue and I'm glad we did. We were going to opt for the more expensive service, but he urged us to try the least expensive option. They even came the same day. We would definitely use Mr. Rooter again
Kathryn White
4 years ago
Ben came and replaced our faucet and garbage disposal. He did an excellent job and we will definitely call Mr. Rooter for any future needs
laura boeckman
3 years ago
Keyfer arrived quickly, was courteous, professional and diagnosed the plumbing issue promptly. Repair took less than an hour. Appreciate the company's 24 hour availability immensely!
Natalie Graham
7 years ago
Our garbage disposal has been acting a little funny and finally on Saturday (about five hours before my in laws were to arrive for dinner) it stopped working completely. Water backed up into the sink- the whole nine yards. We have a home warranty, so naturally we called them first and their plumber said the soonest someone could come out would be Tuesday. Knowing we would be cooking and would need to use the kitchen sink, there was no way that would work. I called Mr. Rooter around 9:15am. Salvador arrived right around 10:00am. The issue was fixed and we were good to go by 10:40- less than an hour and half from the time I called!! I was floored. It was honestly one of the best experiences with a home service contractor that I’ve ever had.
Clinton came out promptly and was able to fix our disposal with no issue. Hassle free and very pleasant to work with. He was able to get it all done quickly and professionally. Would recommend.
Holly Anderson
2 years ago
Awesome service by Keyfer. So responsive and answered all questions I asked. Professional and great with everything
Mathew was on time, polite and courteous. He fixed my clog in a few minutes and was on his way.
Patrick was professional, and got the job done quickly. I couldn’t have asked for better.
Paul Esquivel
7 months ago
Pascal was awesome! Friendly and great advice
Pascual Adame is so awesome! He will be completely honest with you of any issues you have furthermore he unclog my toilet and thought there was a broken pipe but it came to be just filthy pipes. Saved the day. I thank him so much for all the work he did in so little time.
Serrano Montagno
4 years ago
Jeff D came out to fix an issue with the garbage disposal. Within a few minutes he was able to identify the issue and get it resolved. Took the time to break down what caused the issue and how I can troubleshoot any future problems I may see. Very friendly and knowledgeable!
Mandy Vincent
2 years ago
Patrick was awesome! He put a lot of effort into resolving our issue and ensured that we understood everything about the process. He also educated us on caring for our water heater and answered all of our questions.
Elisabete Leite
4 years ago
Our service technician was Brett. He was very polite, knowledgeable, patient with our many questions, and friendly. The area where he worked was very clean after he finished the job. We were highly satisfied with his approach to the problem, and the way he solved it. We would recommend Brett to anyone who is looking for a great technician from Mr. Rooter Plumbing.
Connie Stovall
4 years ago
Clint and Patrick were amazing and very considerate of my needs. The work was professional and quick.
kristi scruggs
3 years ago
Highly, highly satisfied with the expertise and determination Pascual Adame presented and proved in his work and representation of his employer. Give this kid a promotion!!
Really don’t even deserve 1 star but that is the lowest I could give. Called about my shower not working. I was told they would send someone out. This was Friday afternoon at 12. They called me back around 3 pm and said it is now emergency hours and they would put me on the schedule first thing Saturday morning. No one showed. Called someone else and they came and fixed my problem. Well it is now 2pm Saturday no one still hasn’t called. I called them back and I was just put on hold. So no they can’t get a call from me ever. Very disappointed.
stanley ruffin
4 years ago
I was very impressed with the service Moses, plumber with Mr. Rooter provided last night. My two toilets was backed up and it was definitely a challenge. Moses was very quick and efficient in solving the problem. Kudos to him for being there after midnight fixing our toilets. Definitely made our lives easier.
Jeff D was very specific of what needed to be done. He was wearing a mask and solved the issue immediately
Clint was excellent! Very knowledgeable, and quick. He replaced my water heater and cleaned up afterwards. My dog even liked him! Thanks Mr. Rooter!Update: 2/24/20My new water heater is making a loud pinging noise every time I use the water in the house. Also it does not appear to be heating a sufficient amount of water for daily tasks. Unfortunately, Mr. Rooter has stated there is nothing they can do about either of these issues. It’s very disappointing to hear this after having spent almost $2000 on a new water heater. Very disappointed customer over here. Rating has been changed from 5 stars to 1.
Clint was very informative and professional and he got us back in service in a timely fashion
Matthew G. Did an excellent job fixing our hidden pipe. Very professional and cleaned up spotlessly afterwards. Receptionist was also very courteous and informative
Michael Roberts
5 years ago
My wife called near the end of business day and they said the person on call would call. Called back at 9pm after not hearing from anyone and the person answering the phone said they had no record of the earlier call. No one has contacted us to this point and we're still dealing with a sewer back up problem.
Nanci Lunsford
3 years ago
Armando and Marcus were above expectations!!! They were courteous and helpful, explaining everything they were doing. I hope I can get them every time I call. They were excellent and friendly.
casey dominick
3 years ago
Moses was fantastic was on time and gave me a good quoted me a reasonable price
Austin DeBerry
10 months ago
I run a general contracting company. We had a leak on a job site and all my other plumbers were tied up on job sites. I knew they were gonna be highly priced when they said they had a $160 service fee, but they ended up being 4 times as high as any other plumber. Yes, the service tech was friendly, but overall I would not recommend this company. Sounds like they’ll charge you $160 up front just to send someone out with an outrageous price. That way they never actually have to do plumbing repairs, they can just make all their money with the up front service charge.
Matthew arrived on a Friday night to help me out with clogged toilet. Was able to fix the issue within minutes. Super friendly and professional. Highly recommend.
Yolanda Tucker
5 years ago
Omg Clint Walker is just best ..I called hoping for an apointment and sure enough he was sent to my home.He was very polite, friendly ,and respectful he even allowed my dogs to crawl around him while he finished my paperwork especially Shay .I love the service and have used Rooter in the pass .I will tell all my friends and family about the service I recieved today ..Just simply amazing and the price is unbelievably affordable!!! Thank you again Mr Walker
Josh Christensen
2 years ago
We had Sinatra out to look at a blocked pipe. He worked efficiently and made sure to show me what the issue was. He fixed the problem and even helped my septic guy while he was here working at the same time on a separate issue. Would definitely recommend them.
Armando and Marcos are the very best. Quick response, great, patient, knowledgeable technicians. Hope I'll never need them again, but if I do, they will definitely the ones I call. Great job and got me out of a bind!
It is always a bummer when you have plumbing issues but good customer service and quality work can make the experience less miserable. We discovered a leak in our water heater and quickly called to schedule an appointment. They had a team at our house within 30 minutes. They quickly helped us turn the water off and set up our 2nd heater so it would work until the next day when they could come back and repair the two heaters. The next day Brett and his colleague returned bright and early and spent the day working hard to get our water heaters replaced. They were respectful and kept me in the loop as they worked so I knew what to expect. I was pleasantly surprised to see that they came with their own carpet booties/shoe covers. I have had other companies come and get annoyed when I have asked them to cover their shoes or remove them. Overall was a great experience considering the unfortunate circumstances. I will definitely use them again.
Fjolla Fazliu
5 years ago
Pipes bursted in the kitchen late last night, they came at night!! Fixed everything so efficiently. I'm glad I called Mr. Rooter!!!
Archery did a wonderful job cleaned up and everything Great Job!
Quitra Blaylock
2 years ago
Ben fixed our leak and we are very appreciate for his service!😊
Sharon Brannon
3 years ago
My plumber Mr Moses Perez was awesome. He is not only an expert plumber. He is truly a praying child of God.
We couldn’t have been more impressed with Master Plumber Jeff. We had two plumbing issues within a week and were put on the schedule quickly each time. Jeff diagnosed the cause of a leak quickly and repaired the pipe joint all in one afternoon. Then, a week later, he was back to fix our disposal which, of course, he did in no time. Thank you, Mr Rooter and Jeff, for your expertise!
Mike Rodriguez
4 years ago
Would not use this firm again. Charge for use of camera to locate blockage was $500. My plumber who was not available would have charged me $125.Mr. Rooter had a sub-contractor dig up the blockage and charged me $3,600. My Plumber would have charged me $1,200. Needless to say, I allowed Mr. Rooter to do the work.Looking back, I should have waited 2 days and possibly risked another blockage and saved $2,400.Another problem was that I took their suggestion of using American Water Damage. Another mistake. The manager came in and tore apart the baseboard and carpet stating that it would be covered completely by home insurance. NOT. Insurance only covered partial of what he tore up. Had to use my own funds for baseboards and carpet damage he did. He also did not return my multiple calls to his office. Insurance company couldn't get hold of him either. Bad business policy.
Mari Forssell
2 years ago
Matthew fixed up my clogged kitchen sink in no time and left things neat and clean. Highly recommended!
Penny Teagarden
2 years ago
Clint was extremely knowledgeable, friendly and quickly fixed the problem. He also checked my water heater and gas lines. Ask for Clint you will get fabulous service.
Repair (finally) of winter freeze pipe damage. Repairs done correctly with professionalism. Well done!
Chelsey Meyer
4 years ago
Ben was AWESOME! He was so professional and knew what the problem was immediately. He fixed the leak super fast and was so nice to chat with. Will definitely be using him again in the future!
The worst Plumbing company out there. They use tactics to rob you out of hundreds if not thousands! Their technicians are inexperienced and unprofessional. Stay away from this place.
Michael Tiffany
2 years ago
Great service and quick. Matthew G was in my house, diagnosed, and finished the repair within 30 minutes.
Moses was FANTASTIC! Promptly arrived and ran his diagnostic. He thoroughly explained everything going on with my kitchen sink, came up with a flat rate estimate for the services, and then gave me plenty of time to make sure that was how I wanted to move forward. He fixed the sink, let me know what was wrong, and gave me some tips for maintaining my sink! Couldn't have asked for better service!
anna rivas cornejo
3 years ago
Pascual does a really good job, Hes a really good and honest Plummer and we will refer on you to our friends
Erica Kilgore
2 months ago
Jeff Debose did a great job! Had a clogged piped due to ac drainage and he came out and fixed it all!Third time using Mr Rooter and definitely will keep using your services!
Aguirre Abbott
2 years ago
Matt was awesome! We will use him again!
Trish McGough
2 years ago
Patrick was very professional and informative! I have him 5 stars because you didn't have 10 stars!!
Nimidu Senaratne
4 years ago
Called Mr.Rooter's on Wednesday & setup an appointment for following day to diagnose the gas leak between 8am - 12 noon after providing all my details(Address, phone numbers, location details). In the conversation I asked the prices for service call & repair charges & was told it will be a free estimate & once that is approved Mr.Rooters can provide me a quote to start the job.Suddenly I get a call in the morning from Dallas, Location. I was informed that they will charge me $99 to come over $565 to detect the leak + Repair cost. I was speechless. I called again the number I called yesterday she said Service calls are free of charge.First time trying to use Mr.Rooter's & this is will be the last as well. Very disappointing. They are trying to use the situation to steel the money. If this is the same company why they said different things to the clients. Company rules should be same for any location. There are so many good one out than Rooters. PLEASE DON'T GET CAUGHT.
They came on short notice to fix our clogged pipes. Pascual was super helpful and patiently walked me through each issue and what needed to be done to fix it. I will definitely be calling them again for future plumbing work!
Shawn McCormick
5 years ago
Very professional and good repair team .Jeff Martinez and Jeff Dubose!
Kismet McDonald
3 weeks ago
Jeff D came out for a leak in my residence he spent plenty of time finding the leaks. Answered any questions that we had very accurate and educational. Awesome experience 😃
Very professional and quick service. Solved the problem in 10 minutes.
Moe was extremely quick and efficient; we had an emergency on a Saturday night and Moe was extremely communicative about his ETA, no waiting around. It was the end of a long day with a fussy baby, and Moe was empathetic enough to take extra care to be quiet. He had to use a torch and our son still didn't wake up once. He is personable as well, I felt like I had a friend over helping me out. Do yourselves a favor and ask for Moe the next time you call Mr. ROOTER (as you should, Moe's quality of work was stellar). AND GIVE THIS MAN A RAISE/PROMOTION. Mr. Rooter couldn't ask for a better ambassador for their brand.
Tracy Marshall
5 years ago
Ben Garcia and his partner George Alfaro are awesome! I had a leak deep in my yard and they dug the 4 -5 foot hole to find it and repair it in this Texas summer heat! I have used Mr. Rooted for 20 years and their team of professionals never cease to impress and amaze!Thank you so much for making a difficult problem more bearable!Tracy Marshall!
Victor Murray
4 years ago
Why call the guys that spend millions on TV ads? They pass that charge to the consumer. I have used Mr Rooter several times, and they do great work, arrive on time, and clean up after the project is finished. Great service and great prices! Ask for Armando and Markus as they are a great team!
Heather Hixson
7 years ago
When moved into our house in Irving and the kitchen drain clogged up. Mr Rooter came out with in 2 hours. Very happy with service and quick arrival.
dorothy pryor
5 years ago
Mr.JamesCrawford did a execent job putting new water lines in my home.He was very professional.Also he explaned every step to me.Iwould recommend him for your plumbing jobs
From the initial call for service to completion of the project, the responsiveness and customer service were excellent! Pascual and his apprentice talked me through what occurred, what was needed and what I should expect to pay. The work was done efficiently, and I am comfortable that the value for the service I received is very good. Thanks, Pascual, for replacing my kitchen faucet and for being so friendly throughout the process!
Chris Gammill
5 years ago
great same day service Ben was very knowledgeable and left the kitchen cleaner than when he arrived
Armando and Marcus were great. They cake out quickly, assessed the problem, and fixed our blockage quickly when a previous plumber said we needed a new system. Highly recommend!!!
Joel Nickerson
2 years ago
Clint provided great service. He was friendly and explained our options and everything was fixed up before he left. He also fixed another slow drain before he left. Well worth the visit.
Jeff D. was courteous, professional and worked until the problem was resolved. I highly recommend this company for any plumbing needs.
Francisco Mena
5 years ago
Armando was really good at explaining what was needed and did a great good really recommend this place
The only plumbing company that goes above and beyond. I highly recommend Joe DuBose from Mr. Rooter. I had to have my gas line pressure tested and inspected. Joe DuBose had the pipes tested and then inspected from the city all in under 18 hours. He’s your guy!
My plumber was amazing! I had a difficult, hard to diagnose problem but he hung in there until he found the problem, fixed it and fixed a couple of other things as well. I will definitely use them again. Ask for Jeff.
I had Patrick McConnell as our service technician. Of all the years and companies I've used plumbing services, he was the most thorough and professional of anyone I've ever used. He has incredible knowledge in many aspects of plumbing and taught me many tips on how to maintain my water heater and plumbing. I've never had such great service. He was kind, courteous and took pride in his work. I highly recommend Mr. Rooter and Patrick McConnell in particular for straightforward, honest, thorough plumbing service.
Gilner Morales
4 years ago
Hey Moises and Anthony are a god send. They fix my problem in a professional manner. They are the best thanks a million.
Jeffrey Martinez is the man. He is very professional and knowledgeable. It took him barely 5 minutes to get the blockage. A little pricey, but I will go with them again.
Clint - is great! Very nice, professional, and did great work. We will use him again!
Clint was so amazing. We had an overflowing toilet, turns out roots had pierced the draining line. He figured out the problem, had a temporary fix in place same day (so we could take showers again), then did a full fix the next buisness day. It was fast, friendly service.
Mr Pasqual was very thorough and professional. Very satisfied with the explanations and results. Again, our plumbing rep was Mr Pasqual Adame with Mr Rooter Plumbing.
Cynthia Valentine
4 years ago
Clint came out to our business and serviced our plumbing and did excellent work in a timely manner. Very professional and excellent customer service! Speedy work and we are very happy with their work ! After months of plumbing trouble we are super excited to have this problem finally fixed. Thank you so much Clint at Mr. Rooter!!
dana rumbauskas
a year ago
I had an emergency on a Friday night and Matt came out, explained everything before he did it, answered all of my questions and did not rush me or the job. I will use again.
David.randolph Sculptor
5 years ago
Clint helped set my mind at ease about some sewer line questions. Both neighbors have had major sewer line repairs. He ran a camera and only found a glob that easily moved on.
Kenyatta Allen
5 years ago
I called Mr. Rooter after hours and Sinatra was here in no time. He was very professional and knowledgeable. He was able to walk me through everything step by step. I will definitely call Mr. Rooter if I have any future problems, and I will recommend this company to all my family and friends.
Janene Whitby
2 years ago
BEnjoy did a good job. Just wish he used shoe guards.
Clint Walker was polite and straight forward with helpful information. Everything works and I am stress free. Thank you Clint
Randy Robinette
3 years ago
Keyfer came out and cleared my sewer line. He was prompt and quick. Great job!
Samantha Ledesma
3 years ago
Jeff D and Braydn were excellent, friendly, professional, and used Covid protective measures when entering our home. They did a great job installing needed plumbing items, explained everything and were great at communicating ETA’s when traveling to get parts that were needed. I will definitely recommend their services and feel confident that anytime I need them they’ll be there to fix any issues down the road. Thank you!!!
After not being impressed with Ben Franklin's service, we were referred to Mr. Rooter. Called them last night, they had Ben Garcia out the next morning (today) and fixed our problem, replaced the valve we needed replaced, diagnosed our issue and we're well on our way. We are now Mr. Rooter customers - we will call them for any plumbing issues we have and will also try to request Mr. Ben Garcia. He was professional, honest, trustworthy and thorough. Thanks Mr. Rooter!
Lynsey Pittman
5 years ago
Jeff D. and his team did a wonderful job. They were very professional and courteous and really made sure we understood everything that was going on.
Aimara Ramirez
11 months ago
Matt is very knowledgeable, helpful, patience, friendly service technician. He took time to explain the work he was doing & why it was needed. I truly appreciate Matt & Mr.Rooter for providing me great service & working with my work schedule. Definitely will use again & recommend to my neighbors !
Gilbert Fernandez
4 years ago
Ben came back on warranty call next day after calling him. Would recommend Ben and Mr rooter for Lewisville and Dfw
Jeff d did a great job! Here on time and walking me through what needed to be done to fix the problem!
Mathew was amazing, this man got the job the job done.very professional and fixed the issue that the previous Plummer messed up.we will be using him again!1
Jeff Dubose showed up on a service call and was very professional and quick to handle the issues I was having
Kandice Johnson
4 years ago
Great service! As usual, they were prompt and fixed our problem right away. I highly recommend them.
I just wanted to show some appreciation and love for Armando, who came out on his day off to ensure everything went fine with the excavation contractors, and then came out again on Sunday as follow up to ensure things were fine after all the repairs were done. He gave me updates all the way, offered to explain things, and gave clear explanations for what and why things were being done.He's a champ and (un)fortunately I'm not likely to need to see him for a while. I recommend you call him so you can do the same ❤️
Jeff Larson was our master plumber and he was AMAZING!!!! He was highly experienced, very professional and incredibly efficient. I will always use Jeff and Mr. Rooter of Dallas. They are the BEST!John Amend
Service teck Matt did a outstanding job replacing water valves in laundry room.
Karen Lucretia
a year ago
I have always used Mr Rooter for all my plumbing needs. Matthew G, was very professional, knowledgeable and courteous. He did an excellent job!! Thank y’all for being reliable and efficient. Y’all workmanship is impeccable!!
Matthew was on time, very professional and did a great job
Patricia Carcamo
3 years ago
Patrick was amazing, very professional all the way, clear with the budget from start. I can highly recommend this company!
Jeffrey is professional and quick in unclogging our sinks
However, the service is VERY pricey.
Shannon Holley
a year ago
Pascual was on time. Very professional and knowledgeable. He wore a mask. He was willing to teach about water systems and yearly maintenance. I would call them again.
Brian Roberts
4 years ago
Ben came out and replaced out water heater, he did a fantastic job and everything works great! He had all the parts and equipment on the truck when he arrived so no waiting on things to be ordered!
Jeff D was professional, informative, and courteous.
I had Mr. Rooter come out and check out my new house for any leaks. The house is older and found some mold when I was doing some revisions. I had to have a couple of minor repairs and found Mr. Rooter to be very upfront and honest about the work that needed to be done. They were also very fair with pricing. I would recommend them to anyone.
Placed an emergency call and was told someone would be sent out. No communication for several hours and I had to call back to find out my request had be rescheduled for the morning. Called in this morning and was told no one was coming. They want your credit card info upfront and will charge $99 just to come to your property.
Clint, came out and was very courteous and knowledgeable and had my clogged tub repaired in no time. I would highly recommend their services to anyone with plumbing issues!!!
John Aspebakken
4 years ago
Great job on a very large sewer pipe replacement project under the foundation. They were prompt, cleaned up the property well after finishing, and were easy to work with. I highly recommend.
Matthew Christiansen
a year ago
Anthony DeLee did a fantastic job! Came out and took care of the pipe replacement fast and efficiently. +Friendly and explained everything very well. Thanks again!
Frankie lakoo
4 years ago
Quality service at a fair price. The technician Ben did an outstanding job repairing the laundry line and replacing the water heater on our aging home. Mr rooter and Ben will be our go to for any plumbing troubles in the future.
Matthew G. spent 2 days finding and repairing over 6 broken pipes from the freeze. He was extremely dedicated to his work and ensuring we were educated on what was going on and what needed to be done. We would definitely recommend Mr. Rooter, and specifically Matthew.
Randall Morris
4 years ago
Very quick response. Drain was cleaned in a timely matter. Pascual, was great and worked with no mess.
Chance Badura
7 months ago
My Service man Matthew had great communication with me showed up on time he excelled and got the job done in a timely fashion would recommend him to everyone.
Patrick McConnell was professional, honest, a master at his craft and an educator. I'd use him and his company without reservation.
Terry St. Jean
2 years ago
Matthew was an excellent professional. He served us and our home with care in the middle of the night when our pipe burst. We wish him all the best with his growing family and look forward to using Mr. Rooter for future plumbing needs and requesting Matthew. Kindly, Terry and Noelle
Crystal Powers
4 years ago
Mr. Clint was quick, efficient and fixed everything I needed right away, instead of giving the estimate only and returning.
Christopher Hernandez
3 days ago
Jeff D. was awesome. He gave me options and was straight forward. He was very knowledgeable about his craft. I would definitely call to have him come back out for any problem, the best most professional person I've ever met.
Very nice and professional i will definitely use them again.
Victor Garcia
2 years ago
Matthew came on time and helped fix the issue I had been dealing with all day, I'd definitely use them again.
Tyallen Macklin
a year ago
Matthew G. from Mr. Rooter was very honest and upfront with the pricing and even worked within our limited budget. One thing I especially liked was his diligence in getting the problem solved. He stayed until he made sure our leak was eradicated.
Eufemia Perez
5 years ago
Armando did an awesome job and very polite. I recommend him to our neighborhood here in North West Fort Worth...Great quotes!
Clint Patrick Did great job for my house
Sarah Parsons
4 years ago
They did an awesome job. They arrived when they said they would. Had a lot of patience with me cause I wasn't necessarily sure where what they needed was. They talked to my husband on the phone and explained what was going on. They showed me everything thing that they were doing and explained it so I could understand. They came back after they already left because I finally found the pipe we were looking for. Diagnosed the problem and we are getting it taken care of tomorrow.
Mr. Clint fast reliable accurate service with the utmost reliability, & professionalism
We have used many plumbing companies in the past, but none have compared to the excellent service we have experienced with Mr Rooter. They completely surpassed our expectations in every way! They were available, punctual, professional, knowledgeable, friendly, and exceptional in every way. They went above and beyond to help us with several unexpected emergencies. We could not be more grateful to Keifer and others on staff, including Jeff, who helped us through a very stressful situation, even late into a weekend and evening. My husband and I both would not hesitate to recommend them above any other local plumbing company we have ever used. A special thank you to Keifer and crew for helping us!
Fixed low pressure on toilet. Very pleasant gentleman very professional
Pasquale did a great job for us. He identified that water pressure was too high and fixed the problem.
Colleen Durda
7 years ago
Abel and David were very easy to work with today on our new water heater install. I was actually able to talk to Abel on the initial call in and he was out within an hour. My fiancé is an engineer and extremely well versed in all things technicals/electrical/plumbing regarding our house. He is often skeptical but could tell the techs knew what they were talking about. I appreciated the way the handled all our questions. We ask a lot! They were tidy, clean, thorough, efficient and highly skilled. We appreciate that we weren't dead in the water for very long!
Matthew provide great customer service,I recommend him
Had them out for clogged main line. Got it cleared first night but only to have them back out a month later. Only interested in quick fix and done. Did not take time to fully resolve issue just pushed it down the line. Even though they give a 180 warranty dont expect to have that honored. Technician denied doing more work on line even though he never fully inspected it. Stay away from these criminals.
Clinton really appreciated the excellent service. Great job, many thanks.
Great company!!! Really helped us out in a bind. Pascual went above and beyond to get some of our pool lines and fittings fixed!!!
George was awesome. Very quick and professional. Highly recommend Mr Rooter.
Patric Porter
5 years ago
Jeff Martinez cleaned out our clogged drain very quickly and was very nice. Thank you
Matthew was very knowledgeable and punctual. He was very honest and offered several suggestions for remedying the situation.
David Colunga
2 years ago
I don't usually write reviews and this one is about a month late. However, Matthew was so great I have to write this review. Like lots of people here, our pipes burst during the winter storm back in February and it was just a mess. Matthew was professional, figured out the problem, and had it fixed in no time. He walked us through what he was going to do and made sure everything was clear. Thanks Matthew for being awesome, and even providing a laugh or two that made this whole winter storm experience much less stressful! I know I will definitely call Mr. Rooter again if I have any plumbing issues in the future.
I called because AC condensate caused a clog in my dual vanity bathroom sinks. Clint arrived in less than an hour. He had all the proper tools to complete the job, and was very knowledgeable and courteous. The price was fair. I highly recommend.
Clint did a great job, arrived quickly and explained the job thourghly ...
Jennifer Williams
a year ago
Matthew was amazing! I was hesitant to have a plumber in my home so late, but Matthew put me right at ease. He walked me through what he was doing and fixed my problem within an hour. This is my first time using Mr. Rooter but I will definitely be using them again. Thanks so much for your awesome service and professionalism.
Pascual was great. He provided good information required to make the repair and then quickly resolved the issue.
Miranda Cappa
4 years ago
Marcus and Armando were great. They came out fast and made sure things were right. Our pipes backed up in our laundry room and kitchen. They were able to help us when another plumber had already come out to our house and said no. They made good recommendations and didn't pressure us to do anything beyond what is needed. They were upfront about cost and delivered on what they said they would do. We will call Mr. Rooter again because we know we can count on them. Thank you!
Frank did an excellent job with my houses plumbing would recommend him
Our tech. Kiefer did a great job. He was very polite and professional. He explained what needed to be done and then took care of the problem .
Mirashon Bonds
3 years ago
Clint did a great job. He was courteous and informative. I new exactly what to expect before he started to work. I would be willing to call Mr. Rooter plumbing again if needed and refer my friends to them.
Ojore Hathaway
7 months ago
Very friendly, professional, quick, and efficient highly recommend you won't regret it! :)
Sinatra was fantastic!!! Arrived right on time and got the job done with ease!! Highly recommend
I am in LOVE with this company! Our shower and bathroom sink had both clogged at the same time hours before my daughters birthday party! UGH what a nightmare!!!! I was panicking thinking about having people over and our only bathroom being unusable! LUCKILY for me the plumber came out to save the day within 35 minuets of my initial call! He was so sweet and understanding even with my two girls trying to help him (aka being all up in his way) This is BY FAR the best experience I've ever had with a plumber and I personally highly recommend them to ANYONE AND EVERYONE that needs a plumber!!! Thank you Mr Rooter for saving the day! LITERALLY!!!!
Very polite and informative people. Quality work and good hearted. Thank you Lindim and Jody!
Frank was very informative and cleared my drain in a timely manner! Very efficient!
Pascual came out to the house to look at 3 things. Reconnect our water purification system which was disconnected during dishwasher installation. Our hand held shower did not work when installed using a diverter attached to the pipe for our rain shower. Our contractor originally told us that the drain line under the bathroom sink for the washing machine on the other side of the wall was installed in a U' shape and would make it hard for the washer to drain. So we thought that was why the water was not turned back on at the sink or the washing machine as our contractor had left us for another job without completing ours. Pascual talked about the same thing that the drain was not right, but he would have to check behind the washer to see if there was a trap there so the U drain was unnecessary and making the washer drain slowly and back up at times which I said it was doing and further stated that I wanted it fixed right even though it had been this way since I moved in 23 years ago.During our remodel, we first had our contractor install new cutoffs under all sinks and toilets. The new cutoffs were not connected to a water supply line and the old cutoffs were still under the sink to be removed.I was told there would be no charge fixing the shower unless parts were needed. I was given an estimate for over $1000 which I agreed to for reconnecting the water purification system which took about 5 min. and putting the supply lines into the bathroom sink. I agreed to this charge thinking that even though it was high that I would now have a drain for my washing machine that worked properly. I would never have agreed to this excessive charge that did not include correcting the drain pipe.He took our $20.99 nonworking diverter (advertised as a Delta to go with our other Delta parts) with him to find a replacement. Without consulting us, he got another type for $180 to install. My final bill was over $1200 and it DID NOT include correcting the drain pipe.I would never recommend Mr. Rooter or use them again myself
Zahava Solomon
4 years ago
Marcus and Armando are amazing! Came to my house to fix the clogged sinks in my bathroom and went above and beyond my expectations!!! So happy we called their number! They were willing to do additional work at no charge in a super short time. Definitely give them a call!
I called Mr Rooter on a Saturday afternoon 5pm. My main sewer line was clogged. The plumber came out at the time he said he would. He worked in the dark. He snaked the line twice until the clog was removed. The price was inline if not a bit cheaper than previous plumbers (I've had this issue before with my plumbing). The plumber, Moses, was very courteous and professional! Super nice and didn't mind me watching him work while I asked questions along the way. I would recommend him and Mr Rooter again!
Excellent service. Armando Cervantez was the plumber who came out to help fix the leak issue at my home. Very informative, polite and got the job done. Thank you.
Charles Howard
2 years ago
Clint Walker was our technician, along with his trainee, and I am VERY satisfied with their work ethics and congeniality. They seemed to under-stand out drain problem immediately and performed the job quickly.Clint also suggested actions which can be performed to avoid future problems.I mentioned that our water heater was seven years old and he, happily, gave me an estimate for replacing it. I WILL call Mr. Rooter - and ask for Clint - when the replacement is required.It was a pleasure doing business with your Company!
ItsAshy ItsAshy
4 years ago
Mr. Rooter was great had a clog in my tub had called another company and they said they would be at my home in one hour every time I would call them back they kept giving me the run around one the first call mr.rooter was on time with in an hour Donny was great.
Matthew G was professionally friendly and advised us clearly of the different options to have our kitchen drain unclogged.It was great to be able to have someone complete the job same day within short notice on a weekend.Mr Rooter is definitely recommended for any plumbing needs!
christy myers
4 years ago
Pasqual Adamo is the plumber that was sent. He was fantastic. Honest, thorough and professional. He will be our plumber from now on.
Preston L Ferrell
2 years ago
Keyfer Fiveash did a great job, and is a nice guy. I will ask for him the next time I have a plumbing job.
Let me say that the technician who came out to my house, Moises could not have been any more helpful and professional. I am in the customer service business and he is an asset to your company. He even helped with my insurance adjuster who was not the easiest to deal with and made sure the job was done right. I will be sure to call Mr. Rooter for my future plumbing needs.
Similar to other reviews on this company, they came to our house and charged us $70 to give us a ridiculous quote for a water heater replacement. I was able to go to another licensed/bonded plumber and ended up getting the exact same water heaters replaced for approximately $1,000 less than what they quoted. Based on my experience, do not use this company. I will re-post to let you know if this company refunds my $70 when the check clears. You should also look at their ratings on consumer affairs or BBB.
Heather Crossland
5 years ago
I called at about 10am for service/repairing on a toilet. Lindim was at my door within 3 hours. He was courteous, professional and informative. He also explained things thoroughly in terms that I understood. I'd definitely call again next time I have a plumbing issue.
Patrick McConnell was very helpful and professional.
Clint was fantastic! He was able to come within an hour of me calling in for an appointment. He fixed my plumbing issue in a very timely manner and was very polite and cleaned up after himself. If I have plumbing issues in the future I will definitely be requesting him.
Patrick was early, very knowledgeable, detected a fixed leak from a short pipe and identified an unknown issue.
Great job very professional
Sherry Benkowski
a year ago
Pascual did a great job leveling my toilet, replacing the wax ring, and installing all new inner parts in my tank. Very nice man and explained everything throughly before doing the job.
Friday a.m. we discovered a water line leak in the front yard. We called Service Line Warranties to fix it. They sent a man with a shovel, he dug a huge hole, said we would have to cut down our 30 year old plus Oak tree to repair the leak??? Roots were in the way, and still would be. Asked what we were supposed to do for water in the meantime, replied not we can do...Called Rescue Rooter Saturday, they sent Gary. He dug another huge hole by our meter. He said they wouldn't work on old Quest lines, $5187 to replace it. We told them we needed more opinions. Gary then left the huge hole, as did SLW 😞 Sunday a.m. Mr.Rooter sent Carlos out. He said he would repair the line! Hopefully before the rain came. We thanked him, we had been without water since Friday. Of course the rains came as he was trying to locate the leak, which he thought was directly under the tree. He should have left then, can't find water leaks in the rain...Instead Carlos brainstormed a way to setup a temporary line so we could at least have water until he could return, he did this in the pouring rain! This to me was way above and beyond, especially after dealing with the previous plumbers! I came home Monday to find Carlos had routed the line around the Oak, thus saving it. I was in shock that he would go through all of this for us. Carlos worked and dug for hours to accomplish this. Carlos you are an awesome person! If this is any indication of the employees at Mr Rooter they are greatness! They have a new and loyal customer. I have never felt the need to write a review of anything until now, but this had to be done! Carlos would take nothing for all his extra time and effort. He said he just wanted to make sure we had water and were Happy Customers. He succeeded in both! Thank you so very much Carlos! and Mr Rooter A+++++p.s. Carlos also repaired the messes the other plumbers left!
Randall Eddington
3 years ago
Had a slow drain in a bathroom. Called Mr. Rooter, customer service was awesome, plumber was very nice. It all went downhill when he tried to convince me that I needed to replace all the cast iron under my house. That it was the only solution and would cost me a whopping $82,000. Yes you read that correctly. No I'm not exaggerating, my only option for a slow drain in one part of the house was to replace everything.The first company I called for a second opinion said it would cost less than half that amount. And they provided multiple options that would solve the current problem.I'm not saying replacing everything won't solve the problem, but I am saying that other options should have been available.
Roberta Schwartz
2 years ago
Mo was on time and provided very good service.
Thank you
Charged $600 to clear a blockage. That was ridiculous. It took 5 min for them to run the snake. They said they had to run a camera as well. They provided a $3200 total repair for the issue in the end. I was told that I could use a 25% coupon when they know we just moved in the house and didn't have access to my printer. Furthermore that coupon did not exist. I asked the plumber to be honest and he was upset and bothered. I made a huge mistake coming here. Take my advice and RUNNNN!!!!
Melissa Mahan
4 years ago
Plumber was professional and efficient. Cost was an ouch but had to be done.
Calvin Thompson
3 years ago
Jeff D came out to and was very knowledgable and helpful. Gave tips on how I could prevent other issues from happening down the road. Found and resolved my issues in a matter of 30 mins.
Michael Macmanus
5 years ago
Great service Pascual was great they always have come through for us
Rosemary Baker
5 years ago
Frank and Donny did a great job fixing our slab leak under the slab. Great experience overall! I will definitely use Mr.Rooter again for all my future plumbing needs!
Jeffrey Martinez came out and fixed a HORRIBLE plumbing problem that left me and my family without a bathroom for almost a week. He was very friendly, personable, and professional. He worked very fast and left me pleased with his services. If I ever need plumbing repairs in the future I will definitely use Mr. Rooter Plumbing and request Mr. Martinez as my plumber of choice. Now I feel like I have a plumber for as long as I own my home and they're in business.
I called Mr. Rooter because I had trouble with my sewer. They sent out Jeff D and fixed it very quickly. We will definitely use Mr. Rooter again.
Mr Rooter replaced our hot water heater on the same day I called even though it was Sunday!
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