Koen Plumbing Company

We had an issue at our house, built in the 1950s, in which the clothes and dish washers would drain our tub would begin to fill up with water from the washers, which are upstream. Obviously a clog in the sewer line but because of the age of our house there are challenges to working with the plumbing in these old houses. John Koen has been in the business for many years and understands the differences that are inherent in the plumbing in houses built in various decades. Eventually he and his team were able to remedy the issue and clear the clog, allowing us to have clean clothes and dishes without bailing out the tub to do so. He warranties his work and does a great job! We call Koen Plumbing for all of our plumbing needs.

We were working with a tile repairman and needed some plumbing work done on our 50+ year old pipes. The job required 2 trips and in both cases, the technicians were prompt, professional, and very clear communicators. I will be using them again, if we need another plumber.

Unique request running hot/cold lines in commercial facility.
AWESOME job !
Great customer service.
Highly recommend.

They must not need any new customers, since they don't return calls. I called twice last week, leaving messages with Pam, and no one has ever called me back.

Excellent service

I did a google search for a friend in Dallas who needed plumbing service. I stumbled across Koen Plumbing company and had to give them a call on behalf of my friend. They gave a timeline to show up and fix the issue and they turned up as promised.

I've used Koen twice for gas leaks. They are fast and professional and well worth the price; you really don't want to mess around with gas leaks, and I've had every confidence that they could fix the problems safely and professionally. Very polite crew, on time and efficient!

Koen fixed the problem with my shower that had plagued me for months! Professional, on time, honest, expert work. I am very pleased with the job and will highly recommend them and use them as my go to plumber. Thank you, Koen!

The plumbers arrived on time and remembered my previous issue, recommended repairs and had my issue resolved quickly for a fair price. Will definitely recommend.

I called them out for a gas leak I had been told I had by Atmos. They came out and responded pretty quickly and were nice.
However, without even checking for leaks it was recommended my entire gas lines needed replacing for $9,400.
I asked about testing for a leak and they told me the test will be expensive ($900) and was unnecessary because it is just going to tell them what they already know and that is I need a completely new system. In my mind I’m thinking if I’m going to spend the $9400 you say it’s going to cost for new lines, I’m going to need a little more convincing evidence.
So I called around and went with another plumber recommended by friends. The leak test was less than a quarter of what Koen quoted and they didn’t even try to tell me what was wrong or give me an estimate until they were done with their leak test.
Though the repairs were time and labor intensive, the entire system did not need to be replaced as was recommended by Koen.
I hate to give a local business such a terrible rating but I was pretty disappointed to feel ripped off by someone from my own neighborhood.

These folks are top notch. Called them when I was in a lurch and on a tight timeframe. I got lucky and someone was available to come out right away. What do I mean by right away? Within 20 minutes. They came out to look at the issues I had. Told me what needed to happen and didn't charge a dime for the visit. I called Sarah at the office to express my gratitude and she explained that they had done away with trip fees. As a business owner myself it was a pleasure to see a company doing business with great customer service like this. They have earned a client for life!

This is the best plumbing company I've ever seen.

I had a water leaking problem on the pipe underneath of my house. Guess what?
John and his assistant showed up and fixed the issue within 2 hours.

Can anyone believe this? They were so quick and very professional. Service was excellent and fixing cost were affordable as well.

I highly recommened Koen Plumbing.

These guys are great ! Great work, service and personable through the jobs they did for us, one was replacing all galvanized with copper in the whole house, me and my wife are very happy we hired John and his crew and the work is solid, probably isnt the cheapest but we found it fair enough for the jobs getting done well and right, you wont be disappointed if you hire these guys.

Yuck. These people were horrible - at least the service tech that came out.

Our appointment window was between 2 - 4 and they showed up at 1!
First of all, we called them out to come to our house to fix a leak under my mom's sink in our mother in law suite, in her kitchen. The leak was under the sink and the tech just said, well this is really cheap plastic piping, it should be stainless steel.

I said, OK. So where is the leak coming from?

He said, from the pipe. However, he hadn't really even turned the water on yet. Once he did , he saw the leak was coming from behind. My mother had also said that she had heard a rattle in the garbage disposal and I had mentioned that to him. The tech said, You just need to get a new disposal as well don't repair them, we only replace them but if you buy a new garbage disposal we'll give you all the new parts under the sink for free.

He NEVER turned the disposal ON to hear it or to see if it was actually even broken!!

Then, he comes back with a quote after a few minutes in his van and says for a new 3/4 Horsepower garbage disposal it would be $790!! I have bought a FULL Horsepower Insinkerator disposal for clients (design clients) for less than 1/2 that!! Talk about a mark up!

To just replace the piping it was going to be $297 then when I told him we just wanted to replace the piping and I asked will it be all stainless steel he said no it would be plastic. He said in order to be stainless steel they have to replace the garbage disposal. Then he said we needed a basket strainer and it would be an additional $99 for that so total of $396!!

WHAT A BUNCH OF RIP OFF ARTISTS! After I told him, no thanks. He immediately said Bye and walked away. He left all of the piping undone under my mother's sink - he didn't offer to put it back or anything!!!

The entire time the guy was smacking his gum and had an attitude and was unprofessional and a little bit rude.

After he left, I went and looked in her garbage disposal and it was just a screw in there! I got the plumber who came to fix the leak later the same day to remove the screw and fix the leak. How much did he charge? $65 INCLUDING parts.

Don't fall for their high pressure tactics! I would NOT recommend this company at ALL.