Description
Dallas Plumbing Company has been a family owned and operated plumbing and air conditioning company since 1903. That's the same year the Wright Brothers made their first flight at Kitty Hawk, NC. Our services are 100% satisfaction guaranteed and all our technicians are licensed, drug-tested and background-checked. We offer free estimates for new installations for heating, air conditioning, thermostats, water heaters, air purifiers, sinks, toilets and more. We look forward to serving you.
SERVICES
A/C system maintenance, A/C system repair, HVAC duct & vent cleaning, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Repair HVAC, Thermostat installation, Thermostat repair, Cleaning, Installation, Portable A/C services, AC Replacement, AC Tune Up and Maintenance, Air Conditioning Installation, Air Conditioning Repair, Air Duct Cleaning, Air Purifier Installation, Dryer Vent Cleaning, Indoor Air Quality Services, Drain cleaning, Faucet installation, Faucet repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, A C Repair, Ac Repair, Ac Replacement, Air Conditioner Installation, Air Conditioning Maintenance, Building And Remodeling, Central Air Conditioner, Commercial / Industrial, Commercial And Residential, Commercial Heating, Commercial Hvac, Commercial New Construction Plumbing, Commercial Plumbing & HVAC, Commercial Plumbing And Hvac Contractors, Commercial Plumbing Projects, Drain Cleaning, Ducted Heat, Emergency Plumbing, Free Evaluation, Gas And Electric Water Heaters, Gas Line Repair, General Plumbing, General Plumbing Repairs, Geothermal Heat Pump, Geothermal Heat Pumps, Geothermal Heating And Cooling, Heat Equipment, Heat Systems, Heaters Air Conditioning, Heating & Air Conditioning / Hvac, Heating Installation, Home Plumbing, Hot Water Recirculating, Hour Emergency Service, Hvac Duct Cleaning, Hvac Equipment, Hydronic Heating, Hydronic Heating And Cooling, Industrial Plumbing, Kitchen Sink, Kitchens & Baths, Licensed Plumbing, Major Plumbing, New Installation, Plumbing And Heating, Plumbing Installation, Plumbing Projects, Plumbing Solutions, Programmable Thermostats, Recirculating Pumps, Refrigerant Leaks, Remodeling And New Construction, Repair Heating, Residential Air Conditioning, Residential Heating Service, Residential New Construction Plumbing, Residential Plumbing Service, Slab Leak Detection, Water Heater Specials, Water Heaters Tankless Water Heaters,
Reviews
Marion Wilson
2 months ago
Michael Duncan
4 months ago
If you get the chance ask for Michael and he will take care of your needs. Ask the questions, he has the answers. Prompt and courteous.
Waited without complaint for 30 min when I was running late. Quick, friendly, professional.
We have a 7 year old Carrier that is a Cadillac compared to other AC Units we were told to us by our technician Desi. Desi is an expert in the repair of this particular AC Unit. It took longer than we would have liked for the repair, but Desi fixed it and got our home cool again. Even though it took some time to fix it I would highly recommend this company. We will see Desi again in 6 months for a check up!
April Van Cleef
7 years ago
There was some delay upfront getting the quote for my new tankless water heater installation approved due to city codes. Once that was settled, however, the rest of the process was as smooth as could be hoped. Ron and Chris and the rest of the team were very professional and courteous and advised me of their progress throughout the process. They did their best to be as quiet as possible outside of the necessary drilling. They turned the water heater on after the first day so we could still have access to hot water while they completed their work. Initially, I thought I was going to need to hire an electrician to install a new power outlet for the water heater, but Chris found a solution and was able to drill through the wall of the closet and access an outlet on the other side, which saved me time and money! When one of the crew who dug the trench for the new gas line uprooted a shrub in my backyard, Chris made a temporary mound of soil for it and watered the roots to make sure it would be survive until they could replant it. He couldn’t have known at the time, but those shrubs are my most important yard plants because they remind me of my hometown, so I am very fond of them. Finally, on the day of the city inspection, I overheard the inspector say that their work “looked really good” and gave them the green light to complete the project within a couple hours. That is the highest praise I have heard from a Richardson city inspector on a home renovation project, so I am very confident it was done well. They cleaned up the same day – for a total of 3 days for a new gas line and tankless water heater installation – all well-done and excellent service! Dallas Plumbing will be my go-to for all of my future plumbing and gas renovation projects.
Dallas plumbing was knowledgeable and professional and identified the problem and the solutions for our issue.
This company advertised in Best Pick Reports, so I called them. First time, on a Saturday, the person answering the phone promised I would get a call back during the week. Didn't happen. Second time, I reached service and was told next appt was over 10 days out. They charge $55 for service call and $48 every 15 minutes. If a helper is required, that's an addl $37 every 15 minutes. Didn't ask me about what I needed. It sounded like the person taking the calls was tired of answering the phone. Maybe they are wonderful plumbers, but I didn't get the feeling they need new customers. I hired another company.
Ronald Kozoman
2 months ago
Chris (our technician) did a very thorough job of documenting what our A/C issues were, and giving us a good overview of what our options were to remedy the problem. Pricing was fair and well-explained.
Fran Eikenberg
3 months ago
Very pleasant to talk to over the phone and in person. Very easily scheduling, as they came out the next day when they said they would. Took care of the problem. I'm sold on this company
Been using them for almost 20 years. Not always the cheapest but trustworthy and that means a lot. Reliable and stand behind their work.
Jonathan Brunken
7 years ago
Joyce Nunley
10 months ago
The young man was professional and personable
Nallely Espinoza
2 months ago
I’m very disappointed with the service. My AC was not working I called around and Dallas plumbing quoted me over 100 for a service call, when i declined they changed the price to 59. I agreed they came out checked my unit for about 10 min or less came back to me and said i needed to replace the whole HVAC system since there had been a leak and the furnace was frozen and had broke my unit. They said their manager was on their way to give me a quote. I asked if they could point me to the leak they said no since the furnace was frozen they couldn’t see where the leak is coming from. Manager quoted me 4800 just to replace the coils and over 14K to replace the whole HVAC system. There was no suggestion that it could be fixed they just went into a sales pitch. My brother brought someone out yesterday and it is low working perfectly. No need for a replacement. I would not recommend as they only want to sale new units.
Tammy Greenberg
a week ago
This company successfully resolved my issue. I appreciate the response! The tech that came to my house was very good and took care of my plumbing issue with parts on his truck. Thank you
Finally, a company I can trust with my heating and air conditioning needs! I spoke with Aaron who is the manager in the a/c department. Aaron spoke to me in great detail about their warranties and pricing. I am very happy and very pleased with his professionalism and courtesy.
I’d also like to thank Wendy and Jennifer who schedules the appointments and Jimmy my technician. I couldn’t get a better company than Dallas Plumbing!
Furnace not coming on. Tech found the problem quickly and fixed it. Did not try to add or ry to upsell any additional services. Tech was friendly and informative.
Mr Trevis inspected my air conditioner compressor which failed.
He managed to get the compressor and the air conditioning system working again.
He was very knowledgeable and professional in work.
I would highly recommend Dallas Plumbing Company for your air conditioning system service.
Adetunji Azeez
3 years ago
Tom was prompt and knowledgeable. Dallas Plumbing was referred to me by family as a trustworthy place to get my air conditioner worked on. Can confirm! Will be a repeat customer!
Valeria Crawford
2 days ago
Harry Griffin
3 months ago
The technicians were on time and finished the project in a timely matter and were very professional and polite. Will use Dallas plumbing again
Goodfella214 92
7 years ago
Great company. Good work.
Very knowledgeable, efficient and great value, great workmanship.
Beverly Hillman
3 weeks ago
SERVICE MAN CAME REPAIRED
FANTASTIC! !!
THANKS VERY MUCH !!
Chuck Dedmon
7 months ago
Kept schedule. Completed work on time. Returned immediately to fix non-compliance items found by inspector. Cleaned up work area. Good job.
Sandra Wallin
7 years ago
I've used Dallas Plumbing three times now. Two times on my own home, once for plumbing and once for a/c. Today 3/20/16, Dallas Plumbing Co serviced my boss's a/c unit in a home that is pending sale. It was important to get it done as soon as possible to satisfy the repair requirements. As always, they were prompt and charged a reasonable fee. DPC has been in business for more than 100 years and their excellent, professional service shows why! Love Dallas Plumbing Company!
Silas Schulze
3 years ago
Had a great experience with DPC this week! Mark, Clayton, and team were prompt, professional, and made it a point to help us understand the problem and the steps required to remedy it. Highly recommended!
-Silas
Technician was prompt and looked at the interior issue before giving me a price to do the work. Unfortunately, there was only one person and there would have been another visit so, I chose to let the other contractor also come out. They were less expensive and prepared to do the work immediately.
Jennyfer F. Cocco
4 months ago
So far, I am really impressed they came to my house and thoroughly inspected (in order to give me a proposal). Josh was the repairman and Aaron the supervisor. Both seemed genuine in that I was told I needed less replacements than what I was expecting.
Terri Schepps
7 years ago
Dallas Plumbing - always on time and does a great job! Surprising they always charge less than expected.
Mr. Smith the technician was very pleasant and professional. He took care of the servicing of my ac quickly and efficiently.
Robert Kirby
2 months ago
Dallas Plumbing Company always ensures they solved my AC issues…. Today no service fee to diagnose AC needs a new board. Still got it up and running until part can be replaced…
Julieta Byers
5 years ago
Julie Bollman
6 months ago
The technicians and employees at Dallas Plumbing are professional and easy to work with. My technician was great, he explained everything, was on time, and made sure I was satisfied before leaving.
Dealing with the employees at the parent company, Air Pros, was very dissatisfying and frustrating. So much so, I almost went with another company even though I had already paid for half of my service. It’s unfortunate that Air Pros bought so many companies they can’t deliver decent customer service.
David Tunnicliffe
5 years ago
Professional service!
Deborah Wright
2 months ago
I appreciated the thoughtful review and honest assessment of my A/C needs.
I have several properties in the Dallas area, some are rental homes, and I use Dallas Plumbing exclusively for anything they can repair or install. I have used them recently on 2 rental properties, 1 locating a leak behind a wall and repairing same and the other was replacing a water heater and pan. I've also used them at my home where they install a new kitchen sink, faucet, disposal and install all the bathroom sink faucets throughout the house. Austin has done all the work on my properties and I couldn't recommend a better technician! I will always request him personally to perform any work on my properties in the future! Dallas Plumbing is also reasonably priced, I have tried another plumber in Dallas but declined their services due to their extremely high costs. Me and my family has been using Dallas Plumbing for all their plumbing and a/c-heating needs for about 30 years - they are by far the best in my experience.
Ruthie Lawrence
a year ago
Never called back
Ashton Smiley
3 months ago
I called Dallas plumbing for an estimate to replace my water heater. They would not give me an estimate over the phone. However they did send a lovely gentleman within an hour to give me an estimate for $119 charge. My problem is with the exorbitant estimate. They wanted $3970 for a water heater replacement in the garage. Easy access. I called a competitor, got an over the phone estimate for HALF price! $1998 installed. Same brand, same thing. Same day install.
Sharon Parrish
6 years ago
Randy Hankins
5 months ago
Why explain the negative when you know, the reply is going to be the always
“My hope is to resolve any…..” Even their reply is insincere
Jeremie Harvey
6 years ago
Working with this company has been extremely difficult. You get a window of 4 hours for a tech, he comes out, needs something, schedules another day for a different 4 hour window. Then he says he has to get an approval and will call back. I hear nothing for 3 days so i call in and they try to get me to pay a bill i already paid and i had to provide a check number to prove it. After that they schedule me for an AM appointment, again a 4 hour window (mind you I have had no AC for over a week now). I take off work and wait. Call in and am informed that they moved me to a PM appointment and are sorry they cannot do anything. I ahve to work so have to reschedule again for another mid day window of 4 hours. I would look to another company that can keep time commitments and fix your equipment in a timely manner so you are not out of AC for over a week, including a holiday weekend, and you get a proper window where people actually show up. I cannot comment on the actual work yet as it is not even complete and my AC is still down.
Nikki Szpira
4 months ago
Poor experience, called for an estimate appt on 5/12, they said they could see us that day. Called later to say they need to move to next day. No problem, its end of day and emergencies get preference.
Woke me up at 7:30am on a Saturday 5/13 and said a tech would arrive between 9-930am. At 9:50am I called and a man said they don’t know what happened, but I’m on the schedule for 10-1pm. He assured me he would investigate the miscommunication from that morning and call me back. No call back. At 12:45pm this was cutting into our day so I called to cancel our appt. The woman assured us they would tell dispatch. At 1:30pm tech arrives as we are trying to leave for errands. Fine he’s here, let’s get an estimate.
A secondary sales guy shows up to give us our quote, he sits us down and says that we will be given a 3-ton unit since that’s what we have, and he recommends. I ask if he did any testing to confirm what’s needed, since our current unit is over 20 years old and, you know, technology changes. Says no tests are needed, it might change the ducting, and “the general rule of thumb is 500sqft per ton”. He then asked how many sqft we have (2400), and then….didn’t change his recommendation.
All in all we needed at least a 4 ton by his own rule of thumb, and upon checking our unit we CURRENTLY have a 4 ton. This team didn’t do any heat loading, didn’t even know what our square footage was, tried to sell us a lower unit and didn’t even know what tonnage we currently had. All with a much higher price than competitors. At this point the money wouldn’t be the issue, but I have no confidence in their recommendations.
The technician however was respectful and efficient, and even avoided our rug with his shoes, that was nice.
Brandon Trevino
7 months ago
Great service and highly recommend!
Allison Navitskas
2 days ago
Tyler Stevenson
6 months ago
The rep from Dallas Plumbing was on point! Really saved the day, thanks again!
Alexander Preen
6 years ago
Excellent Servie. Has AC go out in the afternoon at the office. They were able to sent someone out and fix it first thing. Great price and Honest service. Technicians clean and professional. Highly recomend
allen marcus
5 months ago
Professional inspection and quote on new Hvac
Larry Papkin
4 months ago
The techs are always nice and do a great job. They do what's needed and don't over sell unnecessary repairs.
Richard Pugh
2 months ago
Very disappointed with the communication now. I'm a repeat customer and I can't believe the lack of respect from the New Dallas Plumbing Co
Rand Spencer
3 months ago
Stephanie Lantier
4 weeks ago
They came out to give me a quote and turns out I had way more problems then I thought... They are very nice and very professional..
I will definitely use them in the future.
Called them for an A/C repair. Excellent service. They were professional, explained what they did, and finished the repair promptly. Would definitely use them again for A/C repairs.
Chuck Carlson
6 years ago
Two new outside Carrier Infinity AC units and three new Infinity thermostats -- the third controlling a previously installed Carrier AC/furnace. Wow, the difference in cooling and dehumidifying is remakable! Our home is much more comfortable now that the new components are installed. Especially surprising, the older AC/Furnace system works much better simply because of the new Carrier Infinity thermostat. Thank you Dallas Plumbing and our very knowedgeable sales person, John Pockrus!
Good company, but be cautious to get exact pricing on show up fee in advance of the worker showing up, and once the assessment has been completed on issue, get exact details and costs, and get a second opinion. Getting a second opinion allowed us to get work done and save $800plus repairs that Dallas company was recommending. Again, good company, but be cautious to rely on their opinion
David Shannon
8 years ago
Called to ask about installing a gas log fireplace insert. Was quoted $99 for the first 30 minutes and $50 each additional 30 minutes. No estimate of the amount of time it would take. This is just the labor fee. Sounds like gouging to me. Will not be using them.
Domingo Maturino
7 months ago
Beth Weingarden
5 months ago
marginal company. over the years have used them but they really are rude and overpriced. not surprised my favorite technicians left. never again.
Patricia Richardson
3 months ago
Very professional and knowledgeable.
Kirk Windisch
7 years ago
Great service, value and installation.
Denise Mynatt
5 years ago
Every time I called Dallas Plumbing I have received quick and excellent service. Very nice plumbers. Always on time and they explain what needs to be done. Prices are good. We won't call any other plumbing service. Thank you for the great service.
Very professional - arrived with equipment needed - would never hesitate to use this company again!
Meredith Giboney
2 years ago
Barbara Heuss
3 weeks ago
We had Dallas Plumbing service our AC on August 8. Kenny Smith was our technician and he performed a very thorough check of the entire system and we were given several recommendations for improvement of our attic ducts.
Kenny is very experienced, professional and personable.
Dallas Plumbing Company was professional, responsive, and offered good customer service through their dispatch. If there were any hiccups throughout our interaction, they made sure to make up for it. Their technician, Anthony, came and was able to access our sewer lines to perform an in-camera inspection to detect a plumbing leak, which he did. This was something another plumbing company said they could not do without charging us $3800 to install access points. Anthony was able to get the job done and give us a detailed report with his recommendation so that we could provide the same to our insurance company for prompt resolution of the issue. I’d use them again.
john alexander
2 years ago
They arrived at the time suggested. Then proceeded to analyze the problem and replaced the bad part. It took under 30 minutes to resolve the issue.
Jim McSweeney
3 weeks ago
Jacob Goodstein
2 years ago
Dallas Plumbing is good for basic things. Initially i called in to have a bidet seat and a shower (attached) installed. The team was courteous and scheduled me. There was no appointment confirmation but that's not a particular bother to me. The technician when he showed up was kind and he took one look and said, I don't know what to do with that, they'll have to calls someone else to do that. That isn't the service i expected. I expected better service or for the scheduler to have a better grasp of the tasks at hand. Feel free to use them, however be very explicit with what you need.
This is the finest plumbing company in DFW. New construction especially!!!
This is a multigeneration family owned business and while I read the negative reviews from a few years ago, every time I have called them they have come quickly and fixed the AC or plumbing problem quickly. I began using them to fix what another ac guy did when he taped insulation around one of my pipes. Well it wasn't to the standards of the Dallas guy and he redid it free of charge.
Great Company. Been in business since 1903. Family owned and operated.
Very good service, prompt to respond. Highly recommend Dallas Plumbing
Michael Lawrence
3 weeks ago
I don’t understand why they make appointments and then don’t provide service. After a year and a half my only option will be the BBB. Do yourself a favor and find a different company if you have air/heating issues..,you will thank me later.
DeAndre did an awesome job. He was very professional and methodical. He made sure that the actual problem was identified before actually starting the repair.
Kimberly Nerpel
a year ago
Very disappointed with the presentation of fees. We were told it would be a $55 service fee to evaluate the problem and $48 for every 15 minutes plus cost of materials to fix anything. The technician wasn’t even here for 10 minutes and didn’t even figure out what the the problem was. Just saying, we had two other companies come out and they were able to evaluate the problem and give us options. This Tech clearly didn’t care to do his job and charged us over $100 for a wrong evaluation. His name tag said John but he didn’t even introduce himself.
Dennis Hoffmann
6 years ago
Courteous workers and attention to details.
Travis and Josh were very kind, friendly and knowledgeable.They were able to schedule a next-day installation for a new AC and offered a great 18-month no-interest, no-payment deal which is saving us. These people are very honest as they gave the same info on my unit as another very respectable company had, without me telling them. That was the deciding factor for me to put my trust in them!!
Chris Skinner
5 months ago
The crew that came out was fantastic. Alex and his co worker did a great job walking me through the potential problematic areas we were having.
Randall Pennington
a month ago
Did a great job.
Shirley Salmon
2 months ago
We just moved to McKinney and didn’t know who to call to fix our air conditioner. Found Dallas Plbg on Yelp. Guys came out promptly and were so very cordial and transparent. They are a great team. When I need your service again, send those two. They are awesome!
Darlene Kiskin
5 years ago
Called yesterday at 7:45 am to request A/C service. The unit was not cooling , happened overnight . Tom came out at 9:00 am and service was complete by 9:45 ! We have used Dallas Plumbing Company several times for plumbing repairs on our 40 year old house but this was the first time using your A/C service . We had already planned on the bi-annual service check later in the week. Thank you so much for saving our Fourth of July. We highly recommend your company .
John Kocurek
4 months ago
Moses Perez was the service man who came out .
Very Polite, and to the point . He was very helpful in describing our drain issue.
Walter Schortmann
4 years ago
jonathan cusolito
2 weeks ago
David Leavitt
7 years ago
Christi answered the phone. 3 times within the first minute she ran up my bill. All I wanted was my toilet fixed but, her entire focus was grabbing as much money as she could. I mentioned I own commercial and residential property throughout D/FW and thought I'd give these people a try. Typical scammers. Stay away!
Our AC went out in the middle of summer and we couldn't have had a better experience than we did with AirPros! They were timely, explained everything they were doing, and all of the team, as they were out multiple days were all very friendly! I highly recommend this company for your AC and plumbing needs! Everyone we dealt with from the dispatchers to the managers and technicians were courteous, and on time!
Cecilia Murillo
a month ago
Only company to come out same day and fixed the issue. Very knowledgeable tech and great customer service.
Cassie Hackett
a month ago
I appreciate you coming so quick, and being so professional and efficient. You all are the ABSOLUTE BEST!
Oluwadamilola Momson
a month ago
They performed beautifully well.
Mark J. Ross
2 months ago
Needed a refrigerator line added - called and assumed it would be weeks for an appointment. Nope - an hour later David arrived and knocked it our.
If you need work - stop looking and call Dallas Plumbing.
We've been customers for more than a decade. We highly recommend Dallas Plumbing.
Cheryl Kurtz
3 months ago
Josh did an excellent job identifying a problem I needed to fix
The Bruner Bunch
2 months ago
I called for a simple inspection to be done on my a/c system and was told it would be $69.99. My husband was yhe one home for the service and when the tech was done, he told my husband that the total was $400. He asked why and was told that it was the maintenance that was done on the unit that we did not ask for. The tech did not tell my husband the cost or anything about the maintenance. We were swindled out of money and I hope this review helps others to not fall into their trap. Horrible company.
Technician was wonderful. Sales associate told me information that was not accurate.
John Paul Eepuri
2 months ago
My outdoor condenser fan was not working, so I contacted Dallas Plumbing and informed them that I got their contact from Carrier website and my unit is still under warranty. The lady I spoke with said, they will take care of it and dispatched tech the following day. Tech arrived the next day and diagnosed the problem and told me the capacitor is bad and it will cost me $320 (after 15% discount) to replace it. I looked up online and the price of that capacitor was just $14. I just paid the $79 inspection fee and told him I will figure it out myself. Later that day I bought the capacitor myself and replaced it. It is outrageous to charge $300 for the capacitor that only cost $14.
Patricia Brown
2 months ago
It was brought to my attention that one of my units and the associated vents were in need of cleaning due to recent construction. Mike and Titus were the technicians sent and they did a great job with exceptional attention to detail and customer service. Thank you Mike and Titus.
Two technicians came out and fixed the AC that was causing a water leak in the master bedroom. They arrived on time and got the job done right away. Highly recommend!
New homeowners here! Our water heater went out late at night, and we were not sure what the issue was. We were connected to a technician who walked us through a few troubleshooting steps that ended up resolving the issue. It was an easy fix, and I appreciate that the technician helped us fix it ourselves instead of coming out and charging us!! We will definitely be using Dallas Plumbing Company for any future work 😊
nathan renken
a month ago
William Eldridge
a month ago
The repairman was prompt. He showed up within an hour or two the initial call. He was professional and efficient and gave sound advice concerning the unit. Basically, he bailed us out from having to move into a hotel room.
I will definitely use this company again.
I don't know that Sean correctly estimated the job. The original builder hadn't done proper architectural engineering. Dallas Plumbing made a good faith effort though and improved things.
Diana Angelflower
2 years ago
I can always depend on Dallas Plumbing to keep my unit in tip top condition. We had bought a new unit from them last year which was quite an investment. I advise everyone to do the same and take care of what you have so that it will last longer. GREAT SERVICE ! GREAT TECHS!
David Ramsour
2 years ago
Did not use them
Highly recommend Dallas Plumbing Company. They have great customer service and are very responsive. We've used them for detecting and repairing an under slab leak and were impressed with their service.
William Givens
3 months ago
Never use this company! Since they have sold the company it is a complete mess over there. I have never seen a company so disorganized and unable to repair my AC after 4 weeks of saying they are trying. We have reached out over 100 times and hardly any feedback. I have been told 3 times now that the part finally came in and they will show up to repair the AC and they are a no show each time. Our 15 month old unit has been down 4 weeks and they do not care.
Jeff and Eric were great. They were very professional and took the extra time to explain the process. They showed me before and after pictures of my cleaned coils. They were awesome!!!
STAY FAR AWAY FROM THESE PEOPLE!!!!!Called these guys for a gas leak repair. Told me it was a FREE CHECK to see where the problem was and then would be quoted price for repairs. Called again and they said $120 for a check.... Called again and said free gas leak check. Guy shows up and can HARDLY EVEN STAND. HE WAS DRUNK OFF HIS A$$. Could barely reply to my questions. Couldn't even use his tablet ,I'm sure was moving to fast for him. Then tells me it'll be $3310 to fix everything without even looking for the problem or even checking AT ALL. ABSOLUTE GARBAGE. If I had to choose this company or CUTT off one of my arms..... I'D BE A ONE ARMED MAN.
Technician was very knowledgeable and professional and showed up right on time. Excellent service.
Stephanie Taylor
3 months ago
We’ve used these guys for years. They know their stuff, communicate well, answer questions and give estimates up front. There’s never a surprise from the company. Highly recommend!
DPC did an awesome job. Redid plumbing in my bathroom and shower. Also needed work on my air conditioner and they fixed it. Very efficient and friendly workers. Would always use them in any situation. Recommend them to anyone needing plumbing or air conditioning work.
Cynthia Washington
2 years ago
Sergio Piumatti
3 weeks ago
Isaac just left. He was very efficient and very pleasant to deal with. He assessed what needed to be fixed, received the permission and did the work right away. He also did some extra work that I had postponed for a long time. I am subscribing to their yearly checkups.
Thomas Patterson
2 years ago
I recommend Dallas Plumbing Company based on my recent experience. I worked with Mark S. and John C. They did an excellent job on a complicated project involving the replacement of a sewer line under our pool house. I appreciated their thorough explanations to my many questions and concerns. They gave us options and made recommendations, rather than pushing one solution to solve this issue. I also found the office staff to be very responsive in coordinating everyone's schedules.
Robert Vaughan
3 months ago
You said 8:00 to 8:15. Arrived at 10:00. You said $131. I got charged $242. You do the math. Not a happy camper.
Nathan Autrey
2 months ago
Disappointed that the plumber tried to make us replace things that didn’t need replacing. Luckily we had another plumber come look as well and we’re extremely relieved. Wouldn’t call them again.
Sandy DeRose
3 months ago
Spring unit check and maintenance
Teresa Apperson
2 months ago
Technician greeted us professionally, communicated with us throughout the repair and was thorough in his assessment of what needed to be done.
Shalita Jones
3 months ago
Great company! Brandon was so nice and quickly found the cause of my non working air conditioner unit while the temperature was 100 degrees. Shawn was very knowledgeable, easy to work with and helped to schedule my repair within 1 day. All of the staff performing the repairs was helpful. I highly recommend this company. Thank you so much!
Always professional and on time; my first call whenever I need HVAC or plumbing work.
Mary Kay Badar
6 years ago
Super friendly, professional, efficient and competent. I would recommend!
Working with Dallas Plumbing Company was a horrible experience. The technician arrived late, couldn't fix the issue. They had to come back two more times, still wasn't able to fix the issue. I Called the management, they never called back. I used another company who took care of the issue on their first visit. I can honestly say that dealing with Dallas Plumbing was one of the worst experiences ever.
The service operator is the RUDIST person I have ever had to call to handle AC issues in my house. Constantly was cut off from what I was saying and asking questions about. Sighing heavily like I was an inconvenience to her for trying to schedule repairs. Completely disrespectful for someone that is supposed to be “professional”.
2 units installed with various problems that had to be corrected. Then to top it off they didn't submit my warranty that I was told not to do because they would take care of it. I heard so many excuses over the phone. In the end they replied he didn't get back to me because he was sick and in the hospital. So at first I felt bad but then I realized this was going on for months and a company this size has backup. They don't just leave customers hanging out on a limb. BUT, THEY DID!
Julian Alcala
2 years ago
Rebecca Wilson
6 years ago
Excellent service! The technician was on-time and diagnosed and resolved the problem quickly. We've used Dallas Plumbing for the past five years to fix small and large problems. They have earned our trust!
Vincent Botto
7 months ago
Have always been very happy with this company until recently. First they came out to look at the hot water bib in my washer and snake a shower. The bib was fine and he spent 15 minutes on the drain. Charged over $200.
Paid to have heater checked out. “Everything is fine” A few weeks later heater would not come on. They came out turned it on and it worked. $110. Two days later heater stopped working. Several calls and promises to come out, still nobody has shown up.
VERY DISAPPOINTED!
Dallas plumbing recently installed a new ClimateMaster geothermal heat pump. The entire process was outstanding. From quoting to installation to final inspection. They did an excellent job, everyone on the crew was very professional and their work was great. It really could not have gone better. I am very pleased to have found Dallas Plumbing and I will use them for all of my future plumbing and hvac needs.
Stephen McAlexander
5 months ago
Celesta Segerstrom
a month ago
Mr. Henderson was on time, professional and did the work quickly and well and was very informative when I asked questions. Very pleased.
James Beckwith (Blue)
6 years ago
great service, friendly professional staff and good prices.
FAILED TO respond to 3 calls for service, then failed to follow directions to bring the part with the technician resulting closing of a business on a Saturday night. UNBELIEVABLY DISAPPOINTED!!!
Bruce Bonnett
5 months ago
Jeff is extremely conscientious and courteous.
Great communication skills.
The service guy was on time, professional, clean appearance and pleasant. He explained what the issues were and fixed it the same day. Prices were reasonable
Great old line company. Highly qualified plumbers; responsive. Not cheap but worth the quality
Linda Snavely
a month ago
Desi was on time. Explained everything he was going to do and when he was finished went over everything he had found and recommended future service. He was pleasant and professional. The only issue I had was when the appointment was scheduled I did not realize you were using out of state people to schedule appointments and what I was told they would do wasn't the way it happened. It's like the information they take doesn't make its way to dispatch.
prithvi singh
2 months ago
- they have a process where they first send a technician (typically charges 120) and THEN send the real work people another day- other services did same day. Thankfully I didn’t get charged 120 since it’s only for fixing and not first time installation but still a tedious process when others do it quicker
- for 2 bidets they charge $500 which is MAD, found other places much cheaper
- when I told the technician we don’t want to do that he left. Then he comes back 5 minutes later saying oh they must have forgotten to tell you about the service fee probably Expecting to scam us in to unnecessary fee just because we probably wasted their time. Like if it was legit why would he leave without it and then come back 5 minutes later
This place just wants to take max money for minimal value
Terri Kennedy
5 years ago
Very professional and knowledgable!
Drey was the technician and he did an excellent job and I did find the problem and fixing it. He was very courteous, knowledgeable and pleasant.
did a temporary fix on my ductwork. Will return later when it gets warmer or the repair doesn't hold. That was my request so they could get to more people that had no heat.
Shanna Evans
9 months ago
The gentleman that came in was awesome. He was really nice. He got the job done and was very thorough. Thank you so much.
Natalia Kontorovsky
3 months ago
Great service.
Abhirup Banerjee
8 months ago
Ken and Jimmy were polite, professional and very thorough.
Chris Turpin
2 months ago
After having ac issues every yer for the past few years, I called Dallas Plumbing Air Pros. They scheduled a free estimate for the following Monday on my first available day. My salesman, Allen Tuel, wrote me an estimate on new units and worked with me to get a great price. He scheduled the install for the very next day, and I had 2 new complete units installed and working by 5pm the next day. I couldn’t be happier with the speed, professionalism, and value. Completely recommend this company to anyone who is having ac issue and needs repairs or replacement. If you’re replacing, ask for Allen. He’s a really good guy and will treat you right from start to finish.
C Schweikert
3 months ago
Great people to work with .
I have used other plumbing companies before, but Dallas Plumbing has always treated me better than any others. Good service at a fair price. Plumbing problems are never fun, but with Dallas Plumbing I have never felt taken advantage of.
called their emergency number during the holidays, after hours. their phone service seems pretty professional as it gets you to an operator that helps get the information for the service. the operator contacted the on call service tech and he called within 30 min. Came right out to our house and helped us with our sewer stoppage issue. Wade was super nice very professional. Since it was during the holidays after hours, we felt pretty bad but he was really nice and made the whole process really easy.
Water heater replacement estimate:
Technician very respectful and knowledgeable.
Craig Sluetz
3 months ago
Michael was great. He installed the toilets back and if saw an issue replaced. Super nice man!
Bill Swisher
2 months ago
Adam was very helpful.
Steve Lowder
5 months ago
I have a maintenance contract with them and appreciate Aaron and his knowledge
Tamareh Tuma
2 months ago
The gentleman who came here was wonderful but the prices quoted were ridiculous. We will no longer use this company for plumbing
Leaha Rodriguez
3 months ago
Gentlemen was curious, respectful, kind and very informative.
Kenny came out to inspect our A/C and make sure it is ready for summer. He messaged to give me and ETA and arrived on time. Kenny kept us informed as he inspected and he was very thorough. Very satisfied with the experience!
Margaret Lindsey
7 months ago
Although the job was difficult , dirty and time consuming, they were friendly, courteous and answered my questions. I would definitely recommend them to anyone.
Elaine Gantz Wright
a month ago
It's not the business I like. It's its people -- setting the bar for excellent customer service. Their attitude is unmatched, and I am grateful I can always rely on their expertise, professionalism and commitment.💙
Ryan Loveless
3 months ago
I've used Dallas Plumbing and AC several times over the last decade. No more. They can't even provide the common courtesy of responding to multiple requests for service.
James D'Cruz
9 months ago
I have used this company a few times as I have had quite a few A/C and HVAC issues. Now I'm starting to think that these guys were the issue. However, I scheduled an appointment with Dallas Plumbing on 11/16 and a technician came out. He said that the DATS sensor in my HVAC was bad and needed to be replaced. He told me that the cost of replacement would be $383.00, which I paid. My appointment for replacement was to be 11/17 first thing in the morning. No one came.
I called in the afternoon, figuring they got busy. Their answering service said that someone would call me back--they didn't. I called again and again over the next few days while my wife suffered the frigid temperature in my house. Every time, the answering service would tell me that they made a note and that a supervisor would call me back promptly--they didn't. One answering service agent said she'd call me back personally--she didn't. Although they acknowledged that there was supposed to be an appointment on 11/17, no one could provide any answers as to why no one showed up or provide any idea of when (if ever) they would come. Even to get a refund for the sensor I've never seen and will never receive, the call service could only tell me that a supervisor will call me shortly. I'm not holding my breath. In short... DO NOT USE THIS COMPANY.
Carmela Newberry
4 months ago
Eric was my service man. I am a disabled senior, having to use a walker and he was extremely helpful and knowledgeable in the air conditioning system as he did his maintenance. He helped move my car for me in and out of the garage and checked on a couple of other things that I asked him questions about and was very knowledgeable, if all the servicemen that came out were as polite and kind as this this young man was I would have no problems with any companies!
Rosemary T.
10 months ago
The first hint not to use this company is the fact they are so reluctant to give you any sort of price range. I understand that you cannot give me an exact price, but I did describe the issue so I would think a price range is fair. I mean is it going to be a couple hundred or a couple thousand?? People do not just have a couple thousand laying around, so I would need to plan if it is going to be that high. Regardless of that, I still asked them to come by (shame on me).
They got to my house and looked at where the problem is. They told me that the issue was my sprinkler system and they gave me 2 choices of how it can be fixed. 1. They could cap off the system to stop the leak but I would not be able to use my sprinkler; or 2. They could dig up both sides of my sidewalk and replace the piping which would take much longer. I do not use my sprinkler system and I wanted this to be completed soon, so I chose option 1. They said if I wanted to replace the pipe at a later time I could. They spent a couple hours doing the work, only to tell me that that didn't fix the issue and the pipe is still leaking. They could come back tomorrow and fix the actually issue but I would still have to pay for what they did today. So basically out of the 2 choices they gave me, the second choice is what would have actually fixed the problem and the first choice did nothing. I find it ridiculous that they would tell me what the issue is, give me options and then tell me that they really just spent time fixing nothing but it will cost me $250.
A decent company would have apologized and then offered to fix the real problem not charging me for the nonsense that was done today. I will not be using this company in the future not will I be recommending it to any homeowners I know.
The companies response to my review is appreciated but misguided. There was no miscommunication. Bottom line, they gave me 2 choices on how to fix my leak; I chose the one that was supposed to be the quickest. The company did the work, charged me but the leak was not fix. I was never told they didn't know where the leak was coming from; in fact I was told they knew where the leak was coming from and then given 2 options on how to fix it. I also did not stop them from completing their work. The work I chose to be done was completed and since the issue was not fixed I did not want them to start an entirely new job for what should have been fixed in the first place. The response by the company seems to be intended to save face in front of possible customers as opposed to resolving a current, and possible future, customers issues.
Larry Srubas
2 months ago
August McDonald
2 months ago
Robbie Esteban
4 months ago
While I didn’t use the company for my mini split AC, the rep was so nice, honest and knowledgeable on the topic. Price point was high since I had someone that could install it for me for cheaper. If I was going to go with a company, I would definitely have used them.
Dallas Plumbing and Air was the 3rd company we called for our AC on our old system and ACTUALLY fixed for less than any of them. It's taken me a week to cool down after A-1 Air and Milestone totally let us down and truly showed their colors on what a rip off this industry can be. Our first call was to A-1 Air, but the very first thing was that the customer service person mistakedly told the repairman that we were to have a check up for our system when we clearly told her it was broken. My husband and I were not amused that A-1 Air torched (yes, torched) the fan blade off our old system so it was not reparable. I literally told A-1 to leave our house at that moment as this was obviously going nowhere - and got nothing fixed for our fee. Then Milestone came out for more ($99) and saw the torched fan blade - also not able to get parts on a Saturday. They wanted us to spend $8000+ for a new system we didn't need. We told them we just wanted our old system fixed so they estimated $800+ - on Saturday for the parts and magically those parts jumped up to more than $1400 on Monday. After all of that, we called one more company - Dallas Plumbing Company came out and fixed it for less than $600. Here's the bottom line, the air conditioning business is a racket. And if they think you are desperate enough, you will pay anything to get it fixed. The only way we survived this ordeal is that we have a 2nd air conditioner so we lived upstairs for days till all of this ended....Remember those that advertise alot on TV are making you pay for it in the end.....we appreciate Dallas Plumbing not trying to gouge us and we will remember them the next time we need our air and perhaps our plumbing too fixed.
Rachel Bennion
8 hours ago
We have used Dallas Plumbing Co for years- we have always had great experiences with their employees and highly recommend them, especially for big or complicated jobs. Anything they have replaced or repaired has never had an issue again!
Manuel Sanchez
a year ago
it is a great 👍 place to work 😀
Sherrill Pecere
a month ago
After reading all the reviews, I had to add a bit more. Yes they were expensive but you pay for what you get.
Marlo Headlam Melucci
5 months ago
Unfortunately, had to replace two A/C units … but fortunately Joel, Tendo and Rafael were friendly, punctual, professional, detailed and communicative of how installation was going. They assured me from the start that they would “take care” of me with this massive installation and they did. They were here from 9Am-4:30PM and locked in on the job entire day. And left my home very clean. Thank you Dallas Plumbing team!! I am appreciative.
Alice Elliott
2 weeks ago
SHEENA WASHINGTON
a month ago
Awesome team. Dejean and Shawn were very professional and help me understand every question I asked and explained everything clearly. Made me so comfortable.
Gail Finnell
3 months ago
Fixed! So happy! Kenny was so helpful. So professional. So nice!
Dave Robertson
a month ago
My A/C drain was constantly clogged, and was causing problems for my new system when temps got above 100F. A technician came out and worked with his engineer to get a drain pump installed within two days of the estimate.
Quality work on an old home, and the installers were very professional and efficient. Great job, guys.
Had a great experience with Dallas Plumbing Co. after our AC was not working properly. Josh was knowledgeable, professional, and communicated exactly what was going on as well as steps for fixing the issue. Our AC is fixed! Will definitely be requesting him if (God forbid) we are ever in need again.
Only area we have feedback for is the scheduling/dispatch — we had booked a technician to come out on a Monday morning but we were not seen until first thing Tuesday morning. I did receive a couple of phone calls to update me with new estimated appointment windows, but did have to call a couple of times after several hours of waiting that Monday. Thankfully, I work from home so it was just a lesson in patience, but I could see how this could be potentially frustrating for those who work typical hours/jobs.
All in all, I would recommend for the service we received once Josh arrived at our home. Thanks!
Ripoff and unprofessional, unorganized. Tried to show up at the wrong time even though they confirmed the new time window. Charged OVER 2X the price just to cut and cap and pipe and add dishwasher line. When asked for itemized and why so much they had no response or give. I gave specific instructions on my condo having a 2 hour window for the water shutoff to get the work done. After they arrived they left for lunch, causing the job to take 30 minutes longer and push the water shutoff 30 minutes after the limit. DO NOT USE! Rude
Charlotte Thompson
2 weeks ago
Travis Sanderson
6 months ago
Garreth Baldwin
2 months ago
This was the best service call experience I ever had. Called and got help the same day in over 100 degree heat. Savonte was awesome and has more than earned my future business.
Laura Taylor
4 months ago
The crew showed up early, were very professional, prepared and courteous. It was a difficult job but they were efficient and tidy. We appreciate the great service.
Kenny really serviced the AC system in complete detail.
Quick response with air conditioning issue. Came the next morning for inspection. Very friendly service. Always quality work. Been with them a very long time.
Quickly assessed the stopped toilet, plunged and fixed it.
Complete installation of a/c and heating system with replacement of all ducts. Great work done by Enrique and Nindo. They were very professional and intent on doing the job well. I am enjoying the clean cool air conditioning.
Robert Galecke
5 months ago
Josh was very thorough and explained his inspection very well.
Great experience
RUN !!!! BEWARE!!!!
I have been a client of Dallas Plumbing (original company) for 30 years. They were awesome but were sold sometime in the past few years.
We thought it was the same family-owned company. We paid $5,000 deposit ($25,000 estimated total cost) to replace two AC units in June 2023. They still have not done anything after multiple calls. Just get a national center call center. Will not refund our money. We have engaged another local AC company to handle since they will not respond to our repeated calls to finish the job.
Priscilla Tonge
8 years ago
Excellent, excellent service! I had a major leak over Easter weekend - Jeff came over on Sunday, quickly diagnosed the issue and fixed the problem in short order. He was professional, friendly & very knowledgeable - Definitely recommend Dallas Plumbing Company!
Plumber showed up at our bussiness.
Gave me a quote said he'll get the job done. After an hour he just left and I was told they will send someone else in the morning.
The other plumber gave me a different quote and that's where I decided to go with someone else.
Paid $131 service call.
We had a leaking, running toilet and the downspout on our shower stopped working allowing us to only take baths. We called Dallas Plumbing to make a service appointment to have it repaired. They sent Austin Thomas out , he was friendly , arrived on-time and took care of all our plumbing issues quickly and at a very fair price. We are so appreciative and cannot wait to take a hot shower! Highly recommend Dallas Plumbing. We will definitely use again if needed.
They were on time yes but their quote was out of this world. For that reason I give them only one star. Folks you must understand we are all struggling these days and some of us are living on fixed income yet their price was astronomical compared to others. I have now completed the job at a fraction of what they wanted to charge me, that's unacceptable!
I am a single family home builder and had them out to install a hydrant on a vacant lot for me. They gave me a reasonable quote, showed up on time and did a quality job. That's hard to find these days! Will definitely work with them in the future.
I would not recommend this company to anyone! They have a national call center that answers their phones and the reps do not have access to any owner account. They ask you to repeat all of your account information each time because they cannot see your service details or account details. Company gave me a 2 hour window and did not even call to let me know they were running several hours behind. They gave me a window of 1-3pm or 3-5pm (which I was to choose) and no one called me when tech was running ours behind. I called the company to find out where the tech was. The tech that came to our home was beyond rude. And then the price was 3x more than others in the area. I would never use this company! When I asked to speak with a manager, they said that had no phone numbers or emails of anyone to contact but the 'Manager' will call you back. I asked for a 'Manager' to call back yesterday and then never did. I called again today with the exact same script given to me. You cannot cancel any appointments with the without speaking to a 'Manager' and good luck getting a hold of any 'Manager.'
$8550 quote to do the following work. Job 1: remove capped fire place gas line and install small piece of black iron (parts $50, labor time 20min. Job 2: plumb t fitting and quick disconnect to my gas line going into my house where fittings are easily removable (parts: $50, labor time 2hr). You do the math because I did not know plumbers make $3,420/hr until DPC showed up. Should I pay $8550 for this work? This is what I call the rip your face off quote. I would have given zero stars if Google allowed that. Update 7/27 - I had another independent plumber come do this work. I paid him $1000 which was a little more than I expected, but the work did take him and his apprentice total of 3 hours. The independent plumber was super professional, did a great job. He also mentioned that many good people have left Dallas Plumbing due to the problems at the company since ownership change. Never ever call Dallas Plumbing now unless you want the rip your face off pricing. It is sad because Dallas Plumbing use to be a decent company.
Robin Fetting
2 weeks ago
Was very courteous also professional
Anthony and Adrian were excellent! They took our issue seriously and explained what they were doing and what their concerns were. They connected us promptly with the additional service we needed and kept us informed along the way.
Dan Davenport
2 years ago
The price was a fraction of what other companies were charging for a simple faucet installation, and it was done quickly and professionally by a very friendly plumber.
The techs came when they said they would, worked quickly and competently and were neat and clean.
I had a plumber come to check a shower valve. He just looked at it & told me what I had to do??! 10 min for over $100. Then sent another plumber who did get the model of valve. Waited all day for installation making several calls. Always saying he is on his way! Then never showed up. He didn’t even know he was supposed too. At least they owed me the model number but wouldn’t!
Armando Almeida
2 years ago
They were supposed to come, identify and repair gas leak.
Two “plumbers” showed up, were very unprepared for the job and after a lot of discussion and trial and error they were not able to find the leak.
Still was charged $299 for the two hours they both were here and was told I was lucky because they only charged the hours of one “plumber”.
I am constantly surprised at the lack of professionalism in the plumbing business and how in today’s customer experience world that they are still allowed to get away with this.
Unfortunately I have not yet found a company in this area that really cares about customer experience.
These guys do not make it and the search continues.
Farah Guerrero
a month ago
Andrea Martinez
3 months ago
David M has been so patient with helping us with all our needs! Thank you again! Highly recommend him!
Did not honor my warranty on the AC units I purchased through them. When I called to speak with them the supervisor would never call back.
Robert Elfont
6 years ago
ON time, great service done correctly, have use over ten years..no reason to call any other company for plumbing service including A/C service
Matt & Raheela Groves
a year ago
Amazing service and very reasonable.
I also referred my friends and family and posted on neighborhood app. Hope they got some business very honest people.
Kara D. Schofield
7 years ago
Forrest Stewart
8 years ago
They fix what needed to be fixed. They will not try to sell you something you dont need. Well mannered and fast work. I'll will use these guys for all my household needs in the future.
Cynthia Cameron
5 years ago
Water in the kitchen sink backing up
Great service did everything that needed to be done,
Thanks
Lucinda Bassili
a month ago
Every plumber who was sent by Dallas Plumbing was kind, efficient and genuine. Thank you!
Well at the time of my initial review, although 100+ degrees, I encountered a technician, Jimmy who was nice and patient who replaced a connector on the system at a cost of $400 but the heat continued with multiple attempts to correct the system. Unfortunately it's still 100 degrees inside of my home after 3 weeks and multiple visits. I spoke with dispatch yesterday and a rush was placed on the order due to the amount of time passed with the same result, a compressor that shuts off after 10 min of running. A new tech, Mark came with a trainee and seemed to have diagnosed what he thought the problem could be, contacted management and was informed that to replace (CVT?) Valve would cost $2400.00 but the compressor still was shut off and residence have already been using this company for last 3 weeks and system is covered by warranty. I've tried in consecutive days to get clarity on what that bill entailed, yet still no logical explanation or call back. I've lost money dealing with this company over 3 weeks and am having to use another company to fix an issue that should've been corrected weeks ago. This is a bad look for a company who I had high regards for but I nor the hundreds of people I encounter everyday, in my profession, will never use Dallas plumbing again for any reason whatsoever. With you being a Carrier provider, I thought you'd atleast be a good look for them as a 3rd party affiliate. Unfortunately you could even do that. I'll take my money and go elsewhere. Take heed. Just a trash experience with good techs, good dispatch and trash management/decision makers. Money pit.
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