Best Toilet Problem in Philadelphia PA

I just took a hot shower. As mundane as some might consider this, it was a Thanksgiving Eve miracle to me. My hot water heater has been completely down since last Saturday (and on the fritz nearly a week before that). This heater is exactly one year old, but it has given me trouble for as long as I've had it and the contractor who installed it was not willing to take responsibility for its many problems. In desperation, I called Goodman Plumbing, remembering them from a job they did for me more than 10 years ago. I called on a Saturday afternoon and Zack was there early the next morning, working on a Sunday and going out of his way to accommodate my schedule. The part he needed to fix it wasn't available (it being Sunday), but he pushed hard to have someone come out again the next day, timing the appointment for when I would get out of work. That technician, Shane, was just as empathetic and kind and competent. After fixing the unit itself, he realized the gas pressure was low overall, in not only the water heater, but the furnace and the stove. He told me how to get in touch with PGW so someone could come out to fix it. He even called me the next day to make sure PGW had come out. The PGW supervisor was so impressed that Shane diagnosed the problem (or part of it; read on). Three teams of PGW folks and a new gas line later, my heater and stove were working better than ever, but even with renewed adequate gas pressure, the pilot on the water heater wouldn't work. I called Shane, who finished the job he was working on and at past 4 PM on the day before Thanksgiving, when he could have shrugged it off, came right to the house and pulled apart the fuel valve (gas valve?). He eventually saw the back half of it was faulty and he was able to replace it with a spare he had been keeping just in case. He also installed a free CO2 detector. As far as I'm concerned, he is a plumbing Superman and I am forever in his debt. Because of him, not only can I enjoy the luxury of a hot shower, but I can do my dishes so that I can use them to finish cooking Thanksgiving dinner. Between Shane and Zack, it is obvious that Goodman Plumbing is the best contractor of its type in Philadelphia and they will have lifetime customers in myself and my extended family.

They were very prompt with my inquiry. I needed a new garbage disposal and a new faucet. They replaced both and came the same day to fix the garbage disposal and the next day for the faucet. They fixed everything in a timely manner and were very professional and cleaned up any mess they made afterwards. I highly recommend them if anyone needs a a garbage disposal replaced or faucet sink replaced. Thank you again for all the great work done!

SAVED ME HUNDREDS!! Had a shut off valve in my basement start to leak pretty steadily on a Sunday afternoon, called Warren to see if he could come out and fix it. After explaining my problem, he had me FaceTime him so he could see what was up. He told me how to fix the problem which basically came down to tightening down one nut on the valve, boom. Problem solved. Sent him some cash via Venmo as a thank you, wanted to come and leave him a great review. Thank you for your help, I will call you again if I ever have another plumbing issue!!

East Falls Plumbing & Heating is a a pleasure to deal with. The owner is responsive, fair and honest. The team he sent to my home was respectful of my disability and performed all tasks with excellence. I was completely comfortable having them in my home. I plan on using East Falls whenever issues arise in the future.

Excellent and responsive customer service. Very Professional and helpful across the board.

Tony arrived early to respond to an emergency order we out in at my place of business. He asked to use our service entrance so he did not have to bring equipment through the store and main kitchen- very professional. He also was able to make an additional repair with out me placing another service request. Our commercial dishwasher disconnected from the floor drain and was out of commission on a busy Saturday, he found the issue- corrected it and even went as far as to do some preventative work to ensure it doesn’t cripple our business again. Highly recommend.

Steven was great, reliable, and hilarious. We had a toilet installed improperly from a prior contractor and Steven came by to look at the issue and he even went to the store to get necessary parts for the repair and completed the job!

First time having to call a plumber. The service was excellent! They came pretty quick and was very professional, pricing was great too. You can tell he knew what he was doing. A true Vet. I highly recommend them.

Never fixed the issue, my toilet was clogged and the water was leaking on the floor when the toilet was flushed , they came used a toilet augur charged me $260 and said the toilet was fixed the issue wasn’t fixed and the toilet was still leaking, they came back out 3 days later and charged me another $500. This place is a rip off, I would never use them again or recommend to anyone. Why was I charged twice for the same job that you NEVER fixed. RIP OFF.To make matters worst they are never on time, the first time they came at 11:30am when they were suppose to be here at 9am, second time they were suppose to be here at 12pm but came at 3pm. Horrible

I called with an emergency on a Saturday night. Brian answered the phone immediately and talked me through the whole thing, he stayed on the phone with me for 20 minutes talking me through step by step what to do, didn't even try to get money out of me or ask to come out. Very good businessman, and good person! Thank you so much for your help! You saved my bathroom from flooding!

We had a pipe leaking behind a wall in our basement. I called someone else first and they couldn’t see us for 6 days. So my wife went on eyes and ears and someone recommended Aqua. I called and in 2 1/2 hrs they were at my house to look at the problem ( it was 4 pm ), and they next morning the job was finished.Job well done! And my wife said they were nice guys.

Scott was amazing! He was here quickly and helped to take care of the large clog in our main sewer line. He was kind and courteous. He had nothing but respect for me and my property. My experience with the supervisor who called to check on me and the dispatcher who took my emergency call were also wonderful. I’m grateful for their prompt help. Thank you so much!

I called Drains R Us on a Saturday morning when our drain clogged up. By noon the problem was corrected. Very professional and helpful. I HIGHLY recommend them.

Had a bad leak in basement and wasn’t sure where it was coming from. Splash came out right away for leak detection. Leak was caused from a bad curb trap. Curb trap or sewer line was repaired. They cleaned everything up for me and the place looked better than it ever did. Additionally, they used a solution to kill germs and smell from the leak. Truly appreciate the great job they did for us.

Mr. Eddie was friendly, punctual and quick. We asked if someone was available for same day service, and he was. He called us back within a half an hour like he stated and told us the time he will be here. He came on time, was polite, went straight to work and was able to unclog the toilet within minutes! He explained that we needed to flush it at least 3-4 times to make sure the blockage was gone. I Will definitely use him again! Thank you Mr Eddie!

Chris was fantastic! On time, extremely professional, explained the problem and the process clearly and was very persistent in clearing our office drain issue. Highly recommend Zoom & Chris.

Excellent job done by MTD Drains. They ran into some unforeseen issues and didn’t stop until the job was done! I would highly recommend!

Joe and his team (April, Lorraine, Dennis, Josh et al) are terrific. Very customer service oriented, high-quality workmanship and backed by great support. We've upgraded to new high-efficiency boiler/hot water heaters at our home in the Philly suburbs and a rental property in Philadelphia in the past couple of years. Big energy savings and trouble-free performance. Highly recommended.

Very professional, great experience. They replaced a valve under my sink and the gas shut off valve. Very happy