Description
When you need an emergency plumber near me in Philadelphia or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Sump pump installation, Sump pump repair, Drain cleaning, Water tank installation, Water tank repair, Video camera line inspection, Sink repair & installation services, Sump pump services, Backflow services, Frozen pipes, Pipe Restoration, All Types Of Drain Cleaning, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Site Evaluation, Video Camera Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Drainage service, Water damage-related cleanup & repair, Flooring, Mold inspection, Water damage-related mold removal, Plumbing, Remodeling, Sewage cleanup, Water Softening and Filtration System,
Reviews
Highly recommend MATT!!! He explained clearly and worked professionally. I called in today around 5 pm and was able to it done around 7:30 pm. They offer effective services along with affordable prices ?
Ericka Thomas
3 months ago
My experience with rotor rooter was amazing my technician name was Thea and he was very professional and explained everything he was doing when unclogging my sewer line…he was very knowledgeable and knew exactly what he was doing… I wish there could be more guys like him.. I pray I don’t have any more issues but if I ever do I hope Thea be the one to get the job, I felt at ease with him doing the work… great guy very professional… thank you so much Thea you saved my day
Olga Dunigan
2 months ago
I was pleased with the service I received. I explained exactly what I wanted. My questions were answered and the work was done quickly. I guess it’s a good value. The plumber showed up and I’m happy. :-)
Keith MacKay
5 months ago
We called Roto Rooter in a panic when our basement flooded, and they scammed us. Removal of items from the basement was estimated to cost 5-9k, and they assured us it was almost impossible it would be more than 6, however they charged our insurance more than 10k, and explicitly told us they expected to be negotiated down. When insurance reached out to talk them down, they ignored all of the calls for over a month, because they as scammers and not actual meaningful business people. The person we dealt with was named Dennis, and after ensuring me he would be my point man for everything we needed, he ghosted me and refused to ever speak to me again on the phone. Literally any other business is better than working with these clowns.
Allison Perch
5 months ago
This company and employee Dennis are absolute scam artists. We called Roto after a basement flood from a sewer overflow, and they assured us that they would work with insurance to get us the best deal possible and make sure that we were covered by our policy. From the beginning, they took advantage of the fact that we did not know how to work with insurance and were afraid that our damage wouldn't be covered. They used fear mongering to make us believe that if we said the wrong thing, we would lose our coverage. For that reason, we didn't end up shopping around (a huge mistake) and trusted that they had our best interest in mind.After receiving a quote for $5-10k from Roto for basement cleanup, I mentioned to Dennis that $10k seemed absolutely ridiculous for this task. He assured me that the only way we see close to $10k in charges was if there was another issue discovered like mold. However, when insurance was billed, they received a bill for $10,300. They ended up charging $900/pp per hour for their work, which was pretty subpar (and for reference, our basement is only about 150 sq ft). They even left their personal garbage in our basement. Our coverage for sewer backup is only $15k, so after insurance paid us for the cost of redoing our basement, there is literally no money remaining to be reimbursed for damaged items in our basement or the $500 we paid Roto to come out 3x after they did not fix the issue the first time (they sent a camera tech instead of a plumber- magically when they sent a plumber on time 3 and he was able to snake the line, no more issues!). Dennis made so many empty promises, including somehow getting us $500-1000 off our deductible, which we recognized as BS from the beginning. We are so incredibly disappointed in this company for being so money hungry and stealing our insurance money. Even our insurance company told us that they absolutely do not recommend Roto to customers (we wish we had known). In a time of desperation to save our basement, Roto took full advantage of us.
Eugene Thompson
2 months ago
We had a leak coming from the kitchen sink trap. I called Roto Rooter and they responded expeditiously. The Service Technician was on time, polite and very professional. He completed the job, explained to my wife and I what the issue was, fixed it and cleaned up afterwards. Thank you and if ever needed we will use Roto Rooter again.
James Jackson
3 months ago
Thea was on time and professional. The problem I thought I had with the pipe in my basement was not the issue. He figured out why water was coming from my basement pipe in no time and he showed why water was coming from there. I give Thea 5 stars because his professionalism and he was reasonable. He took care of the problem and made sure it was fixed before he left.
Jacqueline Jones
5 months ago
The representative was professional, asked a lot of questions, sensitive to my needs as a customer, continuously ask me was I satisfied with the repairs. Excellent service, will recommend to all! Keep up the good customer relations!
Joshua Somogyi
4 months ago
John was awesome. Super professional, personable, and quick. Diagnosed and fixed the problem inside of 15 minutes. Gave us plenty of insight on what was wrong and what to expect in the future.
Anthony Murray
3 months ago
Water heater busted,Roto Rooter came out and cleaned up the major water damage and took up the water damaged carpet and cleaned and dried out the surrounding damages as well. Came out the next day and installed a new bigger water heater. Will be paid for through my mortgage insurance. Did a great job of helping me out given my financial situation
Bran Van Deinse
2 months ago
After completing the job, the worker grabbed my credit card and held it behind his back, refusing to give it back until I gave him a 5-star review in front of him. Then Roto Rooter deleted my review and sent me some useless form letter pretending they were looking into the incident.
*Editing this review to 1 star (was previously 2) for wasting my time after posting my initial review. They had me write them emails and then called me to say we wish you wouldn't leave a not-good review. Well, I wish you didn't charge $500/drain then tell me that's just the way it is. PLEASE-AVOID THIS COMPANY. Learn from my mistakesThe guy was nice and came on time… but how on earth is the industry standard $500 per drain? My upstairs sink and tub were draining slowly. That costs a thousand to repair? They throw in some bells and whistles for discounts but $880 is robbery. I want an investigative journalist to uncover how many Ferraris the owner of Roto router has in his garage. Will not use them again
Darlene Scott
2 months ago
My experience with Roto Rooter was excellent not only did they know what they were doing and did a excellent job they were courteous professional and patient they all made me feel confident and comfortable they took a very stressful difficult situation and made it ? percent better I am so thankful
Marsheena Doman
3 months ago
Fast service, great plumber! The plumber James put a stop my running toilet and leaking tub faucet. These issues caused me to have a large water bill every month. It took him less than 20 minutes to find the problemand less than 3 hours to fix. I would recommend everyone use Roto-Rooter for any plumbing needs. Low prices are always a plus!!
Ronda Washington
3 months ago
The representative was outstanding. He was personable,professional and efficient. He was an example of how I wish all my services were handled. He was the best.?
Paulette Freeman
2 months ago
I had a leak in my bathtub and water ran constantly. Roy came in and greeted us warmly, was professional, and knew what to do. He completed the job, in a timely manner.
Romaine offered exceptional customer service, he took the time to explain to me thoroughly what was taking place with my toilet and the extend to which it needed to be repair. I would definitely recommend this company to anyone because of him.
Paul Masih Das
4 months ago
Techs are arrogant and poorly trained. After $1500 and multiple visits, I still have a kitchen sink and garbage disposal that do not work. Save yourself some sweat and call a proper plumber.
Couldn’t understand how quick and efficient this process was. Booked an appointment online at 11:45pm for 12-2 pm the next day. Got a text confirming the appointment at 1115 and that hartzell was coming in 45 minutes. Sure enough, an hour later Hartzell shows up. He was super friendly and helpful, didn’t seem to BS me about my issue, fixed it and was on his way by 1:30. They are a well oiled machine would definitely use them again if need be
Jodi Fermier
10 months ago
I called as an emergency problem with our toilet for work. They said they could come out in a 2 hour window. This was awesome since I called another place and they told me 10-12 days on a wait list. We obviously can't wait that long with 30 employees. Joe came out with his helper and they were so professional and Joe was so knowledgeable. They figured out the problem and got us up and running in no time. We do need a new toilet but for now we are good to go. He gave us his card and said to call him personally with any issues. I would definitely call this company again and hopefully I can request Joe.
Nichelle Pridgen
11 months ago
Appreciated the quick response! Matt was GREAT!!! He arrived earlier than originally scheduled. He was professional and really nice. He and explained what the issue was and a quick solution. He tested my water for free and gave me a discount. Could not ask for better service!
I had the extreme pleasure of Jake from Roto-Rooter come out and save my day. I am a new home owner in a new construction so when my garbage disposal unit was shutting off and causing my dishwasher to backup, I had to ask for help. And I’m so happy I did. Jake came right on time, worked professionally by explaining all the potential issues and then worked to fix it all in a single swoop.Not only a great worker, but a great guy as well.Will certainly be using these services again and specifically asking for him back if I ever need any work done, and I suggest anyone who needs help does the same!
Carmen Newton
3 months ago
Great service. Used them once in November of '22 and February '23. Both times, they got the job done.
Chasity Alston
2 months ago
I paid $280 thinking my toilet would get unclogged. Unfortunately it did not and the next day it overflowed and was clogged once again.
Morea Williams
2 weeks ago
Late night emergency repair the technician was extremely professional. Really nice guy Thank you!!!!!
I recommend Jake! He is very professional, fast, nice and attentive. Very knowledgeable of the work he’s doing and gets the job done. He fixed the broken pipes in my HVAC unit and replaced the shut-off valves for my bathroom sink. If you need someone who can get the job done right then and there…..ask for Jake!
Kylin Virgilio
11 months ago
I’m leaving the review for my mother Reed, but I also live here so technically I got the service too.Joe was our plumber tonight! Joe was efficient, very sweet, and super respectful! I have a sleeping toddler in the house and he barely let his voice go above a whisper. Even outside he was keeping his voice low. That alone deserves 5 stars. He even apologized for making noise if it got to loud. Overall, he was amazing and as my mom put it, “the highlight of her week” as silly as it sounds. We will most certainly not only use this company again, but definitely will be requesting Joe every chance we can!
KARRON MONEY BELL
4 months ago
Mr. John was very polite and helpful. He came in and got the job done wit no problem.
It was fast and they were professional during the whole process. They made it understandable when explaining information on the plumbing and what was wrong with it. Very sweet too. I would recommend the service to anyone. Plus it was emergency work they did and it was 8 at night and just to get them to come was a blessing since no one could come out fast as they did.
Very professional team. We needed Emergency service and they were at our house within 30 minutes. The techs explained what was needed to be done to fix our problems and they. were very nice to work with. Would recommend them to others.
Loved how fast they came out and fixed my plumbing issue. Would definitely recommend to my friends and family
Steve Guinan
10 months ago
Matt from Roto Rooter was the technician who was sent when we called the 24 hour number on a early Sunday morning. Matt responded promptly and was onsite with within a couple hours. We explained our situation to Matt he was confident he could unclog the blockage that we had in our commercial size sewer line, and he did just that in a very short time. Matt was very professional and I would highly recommend Roto Rooter.
I loved that both technicians were friendly and professional they were sot on with my problem and solved it. Very satisfied
Richard Jones
11 months ago
Twice I used a local handy man to unclog my drain and finally got fed up. I decided to us a legitimate company that gives a warranty. I called at 3:00 and they were at my house at 7:00. Very professional, on time and concerning technicians unclogged my drain and gave me good advice. The total job was a little pricey but worth the satisfaction of not having to smell sewage.
Shontelle Thompson
5 months ago
The service was professional and timely. I really appreciate the quality of work that was done. Thank you and thumbs up
Jim Stegonshek
a year ago
The team arrived at our house within 2 hours of my call, listened intently to my problem and determined a root issue in the sewer pipe. It was cleared and opened quickly! My thanks to the team and their professionalism!
Tim and Marcus were great workers and true professionals. Answered thoroughly all questions that I had. Cleaned up great after the job was done. Whatever they are being paid to do their job they deserve a raise! Dynamite service and I highly recommend them. Thank you!
Dwayne Sowa (Dude)
a year ago
Was honest, professional and worked in a timely fashion. Could have done the repair job myself but not as fast or as pressing a job. Well worth spending the money to have Jake from Roto come do the work as I was able to spend on a Friday night with my guests rather than do the repair myself. Will have to request Jake to come work on future project so I Cando family things instead of stress over the frustrations of under the sink jobs with small space to work.
Patricia Vinson
a year ago
Dan was very nice. He was pleasant, friendly, courteous and professional. Did a great job repairing leakage under my kitchen sink. Would definitely recommend and use him again
Shishir Narula
a year ago
For a water heater repair, we were provided with the rough time slot of between 1 and 5 PM. The technician arrived at 10:15 PM. They took a look at the water heater and said they have just the right guy to help us with the fix. Just the right guy arrived next day and as soon as he looked at the water heater, he told us that they don't fix tankless water heaters. The website says that they do.They should understand the implication of their mismanagement and miscommunication on the customers. We need hot water and would have planned an alternate repair plan if they had communicated clearly through the numerous instances they had to let us know that they can't/won't help us. Also, arriving 5 hours later than the scheduled time?!?
Patricia Reynolds
4 months ago
Roto-Rooter is the best. They have always came through. Very professional work.
Wayne and Jeff were both very professional technicians who installed my toilet and a very time efficient manner. I am very satisfied with the services received from the two professional men.
Charlene Broadus
a year ago
Dave showed up ready to work. He was able to address and access the issue by just looking at the damage. I was able to resolve the issue the same day and that was a relief. Simple things like flushing the toilet are not really thought of until you can't. Dave's expertise allowed me to understand what happened in my home. He explained and showed me the problem areas and issues. It showed that he cared. That was important. Thank you for coming out in such short notice. C
I will give them 2 stars because they showed up quickly and were able to fix the problem quickly. However, they wanted to charge $720 to remove a toilet and snake the line. When I told them we will find somebody else, they lowered the price to $620 and acted like they were doing me a favor. I expressed that the price is still way too high for this work, and I was given a spiel about how much work will go into solving the issue. Given our sense of urgency to fix the problem, I reluctantly agreed and told them to go ahead. 45 minutes later, the job is done. Though I appreciate the efficiency, $600+ for 45 minutes of work is highway robbery. They will miss out on a lot of repeat business because of this. Oh, and they left the downstairs bathroom a complete mess. Maybe they have a cleaning department that can come clean the mess for the amicable price of $575!
Dan was awesome. Prompt, professional, knowledgeable and easy to work with. Great care was taken to protect home, cleaned up well and cared about my situation. Most definitely would call on them again!
Joe is really professional and did such a wonderful job with clear explained backfeed on what was wrong, even though the price is over what I expected. I highly recommend and would call Roto Rooter in the future when I am ever in need of something like thier service.
Kimberly Haywood
a year ago
Dan was very professional. I had used Roto Rooter 2 mos ago for a drain clean and sewer cap repair, and that service was not up to par. I was angry, and Dan did his best to help rectify my issue. I felt confident that my issue was resolved after his service !
Daniel Marenda
a year ago
Service Technician Dan 212 came out and did a great job. He found the cause of our leak, was professional, quick, and very thorough. It was probably the best experience I had with Roto rooter ever.
Fast service but sewer clean up was more than double their estimated price without any reason. Itemized bill to insurance contained all of these items that weren’t present at the time of clean up (supervisor who was not present, personal protective equipment that was not worn, after hours charges that we were not told about, the list goes on).They estimated $9k to replace our problem sewer line, then told us it would be $14k once we got the insurance check in the mail. Mohammed said he’d be back in two days to verify the price and he never showed up again. Yes, we luckily have insurance, but their overcharge raised our premium.Our neighbors had similar problems, so I’d highly advise you avoid them at all costs. Can’t believe such a well known company is such a scam! Still haven’t found another provider but won’t be using roto rooter.
Both workers were friendly, professional and very efficient. They were able to remody my problem quickly, explained everything too me of their plans and fixed the problem in a great manner.
Our experience with Roto-Rooter was fantastic! The technician came within hours of my initial call and they kept informed as to when he would arrive. The job ended up being even more complicated than we initially expected, but the technician was determined to fully solve the problem! He was at our house for hours attacking the drain from every angle. He even sent back additional techs the next day to check-in to be sure the problem was resolved. We now realize that other companies were simply doing a minimal amount of work that offered a temporary fix to a problem/blockage that must have been going on for some time. We will definitely call again with any future issues. Thank you!
Katherine Conrad
a year ago
Two plumbers repaired a toilet where the flapper wasn’t lined up correctly. They patiently waited before jumping in to do the repair so the toilet could misbehave, giving them an opportunity to see what was going on. They worked quickly and efficiently. I will definitely use their services again!
Allison Crognale
a year ago
Whenever we have a drainage problem we have called this company and they have always been able to resolve the issue and leave the house in beautiful condition. Our technician was Dan today. He was extremely professional and very knowledgeable.
Jason Schofield
2 years ago
These guys are awesome. Arrived shortly after I called and got right down to business. The technician , Joe Fecht was friendly and highly knowledgeable and got my ship back in order in no time. I would highly recommend these guys. RR and Joe rock !
Kathy Huffnagle
a year ago
Technician was courteous ,friendly, very knowledgeable and answered any questions I had. The Company should be proud to have Jake on their team. Thank you
Rob and Joe came out and identified the issues immediately. Took care of it quick and had us back up in running in no time. Amazing same day service!
Latonya Johnson
a year ago
Never fixed the issue, my toilet was clogged and the water was leaking on the floor when the toilet was flushed , they came used a toilet augur charged me $260 and said the toilet was fixed the issue wasn’t fixed and the toilet was still leaking, they came back out 3 days later and charged me another $500. This place is a rip off, I would never use them again or recommend to anyone. Why was I charged twice for the same job that you NEVER fixed. RIP OFF.To make matters worst they are never on time, the first time they came at 11:30am when they were suppose to be here at 9am, second time they were suppose to be here at 12pm but came at 3pm. Horrible
Septic pump was clogged, they came same day and gave me the run down of best and worst case scenario. Fortunately for me it was some debris that needed to be cleaned, fast and they cleaned up the mess that was made.
During these changing times the Technician (Alwin) arrived 15 minutes Early! He was covered with mask. He quoted me a price to replace the main pipe from the bathroom to the basement. They worked all day until it was done. The left nothing behind. Great Service . I will go back to them for any plumbing needs! 10 Stars!
Morgan Shuler
2 years ago
This is the worst experience I ever had. Their “sales specialist” tried to finesse me proclaiming everything was a package deal not justifying that they are just a clean up company and the plumber is separate. Trying to charge me $3700 just to clean up water(btw just a puddle full/nothing major and don’t even fix my pipes. Such a waist of time. Do not recommend at all.
Joe was very professional, he answered any questions I had. Joe installed my sub pump quickly, he even fixed the leak going from the sub pump pipe to outside
Very professional service. Technician Dave arrived promptly. He was extremely thorough and obviously resolved our drain issue. I would definitely use again
Bryan Thompson
a year ago
They plumber never showed up after I waited 4 hours and wasted an entire day. A representative had the nerve to call me up 30 minutes after the 4 hour window had lapsed and offered the worst excuse that I have ever heard. She claimed that they thought that the appointment was for 2 AM in the morning. I asked her if that were true why are you calling 30 minutes after your people never showed for the scheduled time. I will never do business with this company again and I would warn anyone else to avoid them at all cost.
Jess & Luke Ashenbrenner
11 months ago
Had a blockage with the line off the kitchen sink that was creating issues with kitchen sink and dish washer. They came out and cleared everything up in a timely fashion. Clearly explained what they were doing as they went and what was causing the issue.
Prompt, honest and professional. They analysed our slow drain issue and determined that all we needed to do was use a monthly enzymatic pipe conditioner, despite our prior belief that we might need line cleaning out to the street. In short, they could have made a lot of money off of us if they hadn't been honest.
Peter Marcolina
2 years ago
Needed an emergency drain service at 10pm and they came quickly. They set me up with an insursnce adjuster the same night and had water restoration in my house the next day for cleanup. I didnt expect much initially but was extremely impressed by the service start to finish and i would reccomend them to anyone.
Vanessa Jenkins
a year ago
Thanks to Joe we were able to fix our backup in our basement. He was friendly, knowledgeable and super helpful! Would absolutely call again for help!!
Madison Perkins
2 years ago
Our technician came out to our home at 8pm and was very helpful! We had a clogged drain with an attached garbage disposal. The service took an hour and is guaranteed for 6 months. Our technician was also very respectful of our home and kept everything clean!
Our tech arrived on time, fully masked (covid precautions) and was very informative! He provided us with the knowledge of what to look for and how to protect our outside sewer drain from dirt and debris.
Very grateful that they were able to come as quickly as they did and how super professional they were! They chatted with us about what they were doing and explained as they went along! Thanks again!
Dan did an amazing job. I would recommend roto rooter to anyone. He was prompt, professional, and pleasant. He also did a great job cleaning up when done.
Ryan Corley
10 months ago
These guys came quick and fixed the issue. Professional and polite. They made sure to continually get my business and I’ll give it. Thank you.
I am very appreciated with all guidance, understanding, and support I have received from Roto-Rooter’s staff ( Mohammad, Christ, and Dennis) who came to my house when I was so worried about my home situation.I must highlight that its a great a pleasure to be guided by Mr. Dennis Geraghty. I must say that Dennis is very knowledgable in insurance guidance and water clean ups. I felt so comfortable working with him. He gave me so much guidance when he came to my house and I was feeling very stressed and worried and he helped me to trust the company and put my house on your (Roto-Rooter)’s hands. He has the ability to have empathy and develop trust with customers. He is very smart and good when working with customers and it’s very good on what he does. The company is lucky having Dennis as an employee. I am looking forward to refer any family or friends to Roto -Rooter for service. I am looking forward to conclude this work and be able to have my house fully fixed. Thanks so much, respectfully, Nancy Torres
Dave was very personable and persistent. I'd not have an issue having him in my house for any related issue. He represents the company extremely well.
I had a blockage issue in my line that caused my Family Room Toilet to constantly overflow. Dan came in and did and excellent job, now we can take a shower or use the bathroom upstairs without worrying if the toilet will overflow downstairs.
I called Roto Rooter this afternoon because of its reputation after I panicked. I had already waited two days for a plumbing company that was a no show in regard to a kitchen clog in my sink that just was'nt moving..In view of the COVID-19 pandemic, my kitchen is crucially needed. Cleaning dishes in the bathroom was scary for me. We are Habitat Philadelphia partner homeowners on a fixed income disabled family at the moment....I just received double total hip replacements in 2018-2019 and my youngest daughter is non-ambulatory with CP and a host of other physical-mentally challenges.Roto Rooter immediately added me to the repair schedule between 4pm and 8pm...I received calls from the technician and dispatch in regard to when they would arrive due to back up in repairs they were running late. I loved how dispatched asked was it alright to come later than scheduled.Service technician Mr. Romaine finally came out around 9:30 pm.....He was very professional, followed COVID-19 guidelines mask, social distancing as he worked, gave very helpful information in regard to my problem and fixed kitchen the sink, BUT most of all he showed care, understanding and took time to just listen.. I am so appreciative of that and will forget his help..Thank you Roto Rooter!!!GOD BLESS.....
Called and they were out within a half hour, technician was pleasant and knowledgeable. Fixed our issue ??. 2nd time using rotor router I highly recommend!
PrettyGirl Pastries
2 years ago
Very Professional! Hands down! Respectable! I had a ICEBOX pipe behind my new refrigerator that broke and shouldn't have been there to begin with and the repair its self was just a fix to him! Got straight to work and did his thang!!!& Just like that, problem fixed and secured!
Michele Giorgi
a year ago
Joe was great. He arrived on time and provided excellent service and guidance. I would recommend him to a friend.
I called them on a holiday with a major emergency and they showed up within the hour, ON A HOLIDAAY!! I’m so grateful, this is the best company and services ever, they’re sooo so so good please everyone call them they’re so great!!
Clenet Henderson
a year ago
The Technicians were knowledgeable, and extremely considerate and helpful! They demonstrated high quality character and service support!
William Burden
a year ago
Excellent, professional, print service. Joe Bak was terrific. He explained things as he went and resolved the issue quickly and efficiently!
Maggie Thompson
a year ago
The plumber waa very nice and pleasant. He was very knowledgable and let me know everything he was doing. He made sure the job was done before he left. I highly reccommend him
They came fast and did the job even faster.
Laundry room sink was clogged slow drainage and had the filter sneak through the pipes to unclog it. Technician was very friendly explain what needed to be done answered any questions I had very professional
Stephanie Brown
a year ago
The technician was very friendly & explained very clearly what the cause of the problem was with the leak under my sink. He completed the repair in a short amount of time and cleaned up afterwards.
Not a great experience. Showed up about 20 minutes late in the morning and then rescheduled to later in the day because they couldn't find parking. Later in the day they called about a half hour after the estimated window to tell me they would have to reschedule to the next day. The next day they still didn't show up during their estimated window after I purposely found them a parking spot, so I cancelled my appointment. I would suggest reading reviews from multiple websites.
Timothy Jones
5 months ago
Excellent service. Repaired water damage on a Sunday
Cindy Yeskelawitch
2 years ago
Thea was extremely helpful. He knew exactly what was needed took his time to explain what was needed. Fixed the issues quickly. Very friendly and kind. Hats off to Thea and thanks Roto-Rooter for hiring him.
Jean at roto routers was great! Professional and helpful. They had someone out within hours of calling. Would highly recommend.
We had a clogged shower drain. Dan, our technician, came into our house, explained what he would do and cleared the clog quickly. He did a great job.
Dan P was excellent. Responded quickly. Explained all my options. Finished the work in a timely manner. Would absolutely refer him.
Debra Russell-Karim
2 years ago
Jean was honest, respectful of my home and swift. He was thorough and did I mention honest and respectful? What an awesome employee Roto Rooter has in him.
Our water heater stopped working over the weekend, and we scheduled an appointment with Roto-Rooter the following Monday (they said they would show up between 1 pm and 5 pm). On Monday, right before 3 pm, I get a call from Roto-Rooter saying that they are running behind and hence, my service will be delayed. When I asked the person I was speaking to when I could expect the plumber, she said between 1 and 5. This was very confusing, as the company called to tell me there was going to be a delay, but then they told me that the plumber will be there within the original window of time? Needless to say, the plumbers did not show up before 5 pm. They showed up at 10 pm, 5 hours after they should have. The two plumbers who came were very nice and professional. They take a quick look at our water heater, and said there wasn’t much that could be done that night, since all of the stores are closed. While they are at our home, we tell them about the issue, and we specifically mention that it is a tankless water heater, and they schedule us for an emergency appointment the next day (between 2:30 pm – 4 pm) since we had been waiting for so long. Different plumbers come in the next day (at around 2:30 pm), and they refuse to help us because our water heater is tankless!! I then get a call from someone from Roto-Rooter saying that we were told that they do not work on tankless water heaters. We were never told that they would not service a tankless water heater!! We let them know that our water heater was tankless, and no one ever said anything to us with regard to that. In fact, the website even says that they repair and replace tankless water heaters on their front page (see attached image)! Roto-Rooter completely wasted our time, and we will now have to live without heated water for at least two more days had their mix-up not happened.
Matt was incredible. He explained everything was professional and an incredible representative of RR
Chris came in a timely manner. He was very thorough & knowledgeable. He took the time to explain everything to me & to answer all of my questions. Thank you for helping to clear our clog!
We called Roto-Rooter for our plumbing related issue. Jake from Roto-Rooter quickly solve the problem. Very efficient service personal
Dustin Holloway
a year ago
Had Dan Paul come by and replace a toilet that’s been giving us grief for years. He was professional and quick, and I really appreciated his help.
Our plumber Joe was incredibly friendly and helpful! Got the work done efficiently too
Richard McPherson
a year ago
They unclogged a drain pipe from a downspout in my back yard. They cleared it quickly and we're very professional. I will definitely use them again!
Dante and Romero were professional, on time, and helpful in explaining the cause of my issue and the repair process.
Joe was very helpful! He fixed a clogged issue I had outside! I’d recommend him to anyone who’s got an issue!
Brianne Sicile
10 months ago
Very fast and efficient! Both guys were very knowledgeable and friendly. Would absolutely recommend!
Joe Fecht was on time...worked hard (5 times) to unclog kitchen sink drain. Success finally. Put everything back in place. Tested system. Thorough clean.
Plumber was professional, courteous and considerate. Work was done well and at a reasonable rate. Will be using Roto-Rooter for any future plumbing needs.
Joe quickly and professionally diagnosed the problem and fixed it. He throughly explained work needed to be done. Thanks Joe.
Dan P was very professional and got the job done..He was very good and I would highly recommend him. Thank you!
Romaine was very professional, took the time to explain what he was doing, and showed us where the problem was.
Michael Mueller
a year ago
Dan was great! He did his job quickly & cleanly. Would recommend.
Very professional -on time & fixed issue
Joe, our service guy was Extremely professional clean and efficient! Great job!
Lisa Selvaggi
2 years ago
Great job fixing our clogged sink. Very conscientious about Covid precautions as well. Quick response time and service too.
He was amazing!!! No other words can describe his care n dedication to help me
Service was great and employee was friendly.
Thea have years of experiences under his belt. He fixed my clogged kitchen sink and this chef is happy ? He was prompted and professional about his job.
Great service. Easy appointment arrived on time professional
daivd dofilis
2 years ago
They did an amazing job! They came super quick, I would highly recommend them.
Bruce Reckahn
6 months ago
Exceptional service. Professional, friendly, and knowledgeable.
I believe his name is Dan and he was a very professional and polite technician. Thank you so much!
Trudinna Northeran
2 years ago
Nester & crew were knowledge, fast & professional. Followed by Dennis Geraghty was very knowledgeable in Water Restoration.
Miguel Figueroa
2 years ago
Plumber was very respectful and professional! Had a great attitude, worked quickly and solved my problem.
Mr Benjamin was professional and well qualified. I’m very grateful that he came out for my plumbing emergency.
Fast, and came in a few hours on a Sunday of a holiday weekend! Straightforward pricing and totally reasonable!
Christine Williams
a year ago
I give him a Zero Star...he dont deserve it... Nasty Nasty Attitude...I will never ever use your guys again.
Abdul 2087 and Ty were very professional and attentive. They addressed all of my concerns and gave me tips.
Joe & G were very helpful, honest, and professional. I'd definitely recommend them.
Joseph M. Patricola
a year ago
Came on a holiday weekend. Fixed a bad leak and was so polite. Will always be obliged.
Daniel was quick and professional. Highly recommend their service.
The guys were great. They were polite knowledgeable, experienced.
John W Mosley
4 months ago
Central water pipe faucet repair.
Never finished the work this place is horrible
Colette Bannan
a year ago
Joe was very knowledgeable, professional, and caring.
They came in found out the problem n fixed it n it's as good as new.Thank You.
Professional & provided information & trouble shooting relative to the drain cleaning
Professional curteos and expeditious concerned about leaving all clean during and after job.
On time, very professional and cleared the clogged pipes
on time polite fix my clog and didn't leave a mess
System not flushing Roto Rooter found and fixed problem
The plumber (Rick) had great service
Dan was very professional and knew what to do thank you
jeanette collings
a year ago
Dude was very cool & quick.
Diane Stanojev
2 years ago
Joe arrived on time, quickly determined the problem and fixed it.
Jennifer Wood
2 years ago
Excellent. Professional friendly efficient knowledgeable
Service was prompt and well executed
Aquiles KelevRa (aquiles)
a year ago
Courteous, prompt, seemed knowledgeable,
charles wattley
2 years ago
Very professional and knowledgeable
Matthew Cummins
a year ago
Helpful and knowledgeable.
Breanna Hiltwine
a year ago
??
Audrey Johnson
a year ago
Late
Parrish Riggins Jr
a year ago
To expensive
I was very pleased with the technician’s professionalism and customer service. Jake put on protective booties before entering my home. He found and repaired the water leak.
Patricia Morelli
a year ago
Jenna Hetzel
9 months ago
Cherill Hagans
3 months ago
Marie Marcelis
a year ago
Shawnee Brown
2 years ago
Sharte' Hamilton
a year ago
Christopher Gardecki
a year ago
Markeda Casey
2 years ago
Malynda Smith
2 years ago
Nicole Camacho
a year ago
Benjamin Horter
2 years ago
Michael Kinsey
11 months ago
Justin Trotman
3 months ago
terry lippincott
a year ago
Terry Robinson
a year ago
Linda Santiago
a year ago
Garfield Salmon
a year ago
Stanley m Harrison
a year ago
yasamin mir-shekari
a year ago
Michael Sinclair
a year ago
Brandon Harris
2 months ago
Thomas Murray
6 months ago
Barnabas Dukes
3 months ago
Shaun Patchell
a year ago
tehilla apfel
6 months ago
Joseph Becker
6 months ago
Cyndy Harrison
a year ago
Mitchell Brook
a year ago
Sukhjit Mangat
5 months ago
Clarke Beljean
a year ago
Jennifer Cotto
a year ago
Joseph Scannell
4 months ago
Brian Malaczewski
11 months ago
Chase Mendenall
a year ago
Anthony Phillips
a year ago
Ryan Pastorino
a year ago
Apollina Mitchell
2 years ago
Alvaro Garcia
2 months ago
James DelSordo
a year ago
Akirah Carter
10 months ago
Diane Woodford
2 years ago
Caroline Frazia
a year ago
Niju Cheriyan
6 months ago
Doug Nattrass
3 months ago
Monique Hardy
2 years ago
Patricia Ferrante
a year ago
Richard LaBlanco
2 years ago
Shane Sweigart
a year ago
Robert Sullivan
11 months ago
Peter Allan
11 months ago
Leah Knotts
10 months ago
Christopher Haynes
2 years ago
Patrick Maxwell
2 years ago
Isabel de Koninck
4 months ago
Tameca Hobbs
11 months ago
Mike Thorpe
11 months ago
Lucille Pritchard
a year ago
Derrick Walker
a year ago
Montrell Miree
4 months ago
Anthony Ragin
6 months ago
Cindy Walsh
11 months ago
John Shields
11 months ago
Fatima Washington
2 years ago
Gladys Kirkland
3 months ago
Maria scardaville
a year ago
Zachary Sesker
a year ago
Gerard Dimayuga
10 months ago
Peter Pheng
11 months ago
Craig Foster
10 months ago
Joan Krzywicki
6 days ago
Patricia Ackerman
2 years ago
Jessica Wilson
5 months ago
LeRoy D Randolph
2 years ago
Danielle Sciscione
a year ago
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