Best Drains Drain Cleaning in Milwaukee WI

October 2021:
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.

After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”

We then finally received the email with the quote, and the completion of services. There were two things troubling about this.

1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.

We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.

It took me writing this review for them to finally reach out and listen to me.

After the review posted the immediately tried to get in contact with me.

I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.

Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)

After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.

And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.

But we were refunded the money we were wrongfully overcharged for thankfully.

We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.

This company will not be on our contractor list and every mail ad will go right into the recycle bin.

They came to help solve our problem. We had a leaking water heater. Problem fixed. In need of a 24 hours plumbing company? This is the company to-go-to. Oh I almost forgot its 11 PM when I called.

Came out on a weekend. Basement was backing up, removed roots. Amazing price. Highly recommend :)

Wonderfully honest and nice service from the owner to the employee's. I would Highly recommend this company to others in the area

Had a clogged sewer drain , figured I couldn't do it myself so I called Darrell to come after hours.His quote was exactly what he charged. Price was a good deal considering
the overtime. I would not hesitate to recommend him to my friends.

I called Plugged Pipes and Mike showed up in no time . I had a plugged main and Mike took care of it. It had plugged on me before and with a camera Mike was able to show me what the problem was. Mike is the best and I would highly recommend him for your plugged pipes.

I never liked dealing with Cheryl or Jennifer's unprofessional attitudes. The only reason I used Knauer for plumbing was because of Buzz. So after they told me he had to retire due to his health, I had to find a new company. When my new plumber came to the door I was so happy and surprised to see that my new plumber was Buzz! I told him the story they told about his retiring/health issues. I asked why he left, but he wouldn't say. Just that his reasons had nothing to due to with his health. Whatever the reason, they must have done something pretty bad to make him leave after so many years. Buzz was the best thing that company had going for them!

Peter was professional, polite, honest, & informative. We were able to be scheduled quickly. We were very impressed with Hagen Plumbing & would highly recommend them.

Came out quickly and assessed the issue. They were honest about their ability to perform the work and recommend another company to fix my problem.

They were recommended to me by my contractor friends in milwaukee, had them out for a couple of jobs, great work, great folks!

Rick and his employee Dustin were great to work with. Dustin's work exceeded expectations and Rick's communication was top notch. Would absolutely recommend them and use them in the future.

Called Tim's plumbing for a unique plumbing issue that needed attention. Matthew called to let me know he was on his way. He took care of the issue. Good communication and evaluation. He resolved my problem quickly. I appreciate the professionalism. Thanks !!!

Thank you so much Milestone for sending Bob to help repair my downstairs shower. It has made such a difference. Bob came early on 1/18/19 and was knowledgable and quick. I would highly recommend your services.

My name is Ben and I'm the owner of Flow-Rite plumbing and would like to respond to Mike's review. I can understand his frustration on how the job went. But would like to clarify a few things, first his situation was very unusual, every time the drain cleaner was sent down the drain the cutting head would become entangled in tampons and could no longer push forward forcing me to pull it back with difficulty, remove the debree and start over, with the same thing happening over and over. I had no reason to believe that I couldn't unclog the pipe once my cutting head would stop being blunted by the debree. Towards the end of the day, the cable pushed through after a dozen or more attempts to break through finally reaching the full 100 feet of the drain machine. After several more attempts, I gave up. It was a reasonable conclusion the pipe was broken since the uncloged portion was far less than a hundred feet away and I had gotten past that point many times. I informed Mike that it still could be possible to open the pipe with different equipment and if that didn't work I could replace the whole run for $5,200 and for considerably Lea's I we just fixed the broken portion. As far as being on the phone 90% of the time the reality is I was listening to podcasts with earbuds and would go outside occasionally to speak take other business calls and for a chance to rest more than anything.

Never showed up for my service in December

Needed Saturday emergency service. Tracy arrived on time and professionally and promptly took care of the problem. He cleaned up when he finished and it was a very good experience.

Have to agree with the other comments here and should have looked sooner. We should have gotten estimates but were time-crunched in the sale of our home and needed a palmer valve unstucked. Long story short, I believe they spent less than 45 minutes total completing the work, yet somehow arrived at 2.25 hours of labor, and charged me $360, which includes ZERO materials. From what I've been able to find, unsticking a Palmer valve generally costs less than $100. I don't think I'll ever be calling them again for my home or my Tosa rentals.

Only fixed one of our two problems and overcharged