Description
Hartlaub does more for the Milwaukee area. Our HVAC, plumbing, and electrical services are prompt, professional and polite. When you call or fill out our contact form, one of our managers will review your needs personally. Hartlaub will dispatch a NATE-certified technician in the witching hour if you need urgent service. And that technician will get into our van with a smile, text you a tracking code and their bio and pick up anything you need at the store after they've repaired your utilities. Nobody in Milwaukee offers better customer service than Hartlaub. Contact us today for more information or to request services.
SERVICES
Heating Repairs, Heating Installations, Furnace Repair, Furnace Installations, Boiler Repairs, Boiler Installations, Radiant Heating System Installation, Radiant Heating System Repair, Heat Pump Repair, Heat Pump Installations, Heat Recover Ventilator System, Ductless Heating Systems, Annual Inspections, Radiant Systems, 24 Hour Emergency Service, Air Conditioner Fixed, Air Conditioners Furnaces, Air Filtration Systems, Carbon Monoxide Detectors, Central Air Conditioners, Commercial Electric, Commercial Property, Drain Clearing, Drains Working, Electrical Repair, Emergency Plumbing, Heating And Cooling, House Generator, Hydro Jetting, Plumbing Issues, Plumbing Problems, Plumbing Repair And Maintenance, Plumbing System, Preventive Maintenance, Reverse Osmosis Systems, Ro Systems, Washing Machine, Water Filtration Systems, Water Purification, Water Softener Systems, Water Testing, Water Treatment Systems, Zone Control Systems, Plumbing leak detection, Faucet installation, Garbage disposal installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Garbage disposal repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet repair, Water heater repair, Drain cleaning, Remodeling, Fan installation, Light fixture installation, Outdoor lighting installation, Electrical outlet & switch installation, Electrical outlet & switch relocation, Light fixture repair, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Drywall installation, Install flooring, Tile work installation, Plumbing fixture installation, Paint indoors, Tile work replacement, Central Air Conditioning Unit, Circuit Breaker Repair, Commercial Plumbing, Electrical Maintenance Services, Electrical Sockets, Electrical Wiring, Electrical Work, Heat Vents, Hot Tub Wiring, Kitchen Remodel, New Air Conditioner, Residential & Commercial, Service Calls, Smoke Detectors, Sump Pump Replacement, Surge Protector, Whole House Generators, Ac Commercial, Electrical Fix, Electrical Problem, Water Filtration Systems Installed, A/C filter replacement, Air Conditioning Installations, Air Conditioning Repairs, Air Conditioning Maintenance, Ductless Air Conditioning Systems, Ducted Air Conditioning Systems, Central Air Conditioning Systems,
Reviews
Mark Hungsberg
3 years ago
We used Heartland Plumbing after a neighbor recommended them. Angel and Benny were great! They were really quick and very helpful with other questions and plumbing issues. We are very pleased and will request them again for future service.
Christopher Phillips
4 years ago
We have had a furnace that has been on its last breath for quite some time, and I had spoken with Mike Hartlaub several times, and we finally pulled the plug after some safety concerns with the furnace in regards to CO leaks.
The scheduling department contacted us immediately, and got us on the schedule for the week after. 👍
Today's install went very well, notification prior to arrival with the install technicians photo, technicians were well dressed, friendly (even called before arriving wanting to know if I wanted him to get me a coffee) and was more concerned about protecting my house than I was, booties over their boots, laid down rugs to protect the floor. 👍
Technician's arrived at 8:30am and left by 3pm, very nice clean install.
I would highly recommend Hartlaub Plumbing, Heating, Cooling & Electric, they may be a bit more expensive than some, but...You get what you pay for!
Thanks Mike!
Ellyn Barnhill
3 years ago
Excellent service. Very polite. Finished job in minimal time. Believe my techs were Jim and Andy. Oustanding techs.
Kayla Edwards
2 years ago
Always easy to work with, they are very professional and always on time. You won't be disappointed if you work with them.
Carolyn Siemers
2 years ago
RDR .Lepkowski
5 years ago
The service tech was on time and very courteous. The job took less time than quoted. I would use them myself again in and recommend them
Hartlaub has been nothing but amazing every time I use them. The ladies who are dispatchers are super friendly and understanding and the plumbers I have worked with, James and Kyle, are great too. I have needed them for a few emergency clogs and plumbing issues over the past few months and they fix the issue same day within a matter of hours. A tad expensive but its worth the quickness and quality you get. Highly recommend!
maintenance for plumbing & a/c units of home. Both James & Wayne were great and would appreciate them coming back. They seemed very thorough & conscientious of their work.
This was the first time I used Hartlaub and I was extremely pleased with the service I received. Isaac and Jeff were absolutely amazing and took the time to explain the services provided and did incredible work. I don't plan on using another company besides Hartlaub moving forward! A+
Our bathroom was in the midst of being re-renovated after the previous contractor basically ruined everything he touched. Our current contractor was hoping to at least salvage the bathtub, but that hadn't even been installed correctly and he wasn't entirely comfortable installing a new one (he was doing the floor and other things). As he was pulling it out, I started calling plumbers to see if we could get a new one installed asap; everyone was booking into next week. Then I called Hartlaub - and I'm so glad I did! First they said they could have a guy come out the next morning, first thing - then they called back and asked if we had the new tub yet and if they could have their guy come and do it that day! I was so grateful that our project could stay pretty much on track, despite the expensive snag... SUPER nice guys, prompt, and they did a great job. This time, I feel confident that the job was done correctly - I'm grateful for our primary contractor for being honest enough to admit he didn't feel comfortable doing it and grateful to Hartlaub for their OUTSTANDING service and sympathy to our situation.
Replaced my water heater the same day estimate was given. Fast and friendly service. The technicians Andy and Eric were very professional
Very professional service.
Jack did a great job installing our new equipment. This guy even offered to buy me a coffee on the way over to my house. As a new homeowner, I’ll keep this company in mind for future repairs.
Ben did a great job installing and removing my water heater. He was respectful of my home and cleaned up after himself. He steered me in the right direction and didn't attempt to upsell.
Ingrid Burger
2 years ago
I was left with a mess when an unqualified pro was sent out from home advisor. I called and someone was able to come out same day and fix the mess that was left. He was professional and did a great job!
Wayne Carnehl diagnosed the problem within an hour of my initial call for service, gave me my options, and had my water heater replaced within a few hours. He was professional, courteous, quick, brought everything up to code, and left everything very clean. Highly recommend.
Cherie Hudson
8 months ago
Very friendly customer service staff, a pleasure to speak with.
Hartlaub, replied to a 12:35AM, call for assistance. They appeared as promised at 8:15AM the next morning. We had water again at 9:15AM.
Clean, courtesy, and efficient as they replaced our whole house, indoor water main shutoff valve that failed.
Adam Wellner was polite and knowledgeable when it came to looking at the furnace and AC. Showed me pictures of the inside of the heater and explained the status of both machine units!
Bandit Muskego
2 years ago
Angel and Benny stated the problem quickly and clearly, and gave me options for repairs to be made. Friendly and respectful professionals.
Ericka Berceau
a year ago
Great experience from the moment I called and spoke with Anna to the moment Nick showed up. Prompt, professional, quality work. Highly recommend!
We just got the gas line extension done by Jeff from Hartlaub plumping. He was really quick and done a good job. He was happy to answer each and every questions we asked him about the project and also about other projects we are planning to do in future.
Norman Behrendt
3 years ago
Can't say enough about Jack Hanley and Erik Thode.
They were extremely courteous and professional. They answered all our questions and then hooked us up with one of their licensed electricians. Have always used Hartlaub for all our plumbing needs. Highly recommend them!
William Peppard
2 years ago
Kate Filipiak
2 years ago
Great service. Called for our broken water heater at 7am and they had someone at the house by 8:45am. Tech was great, polite and quick. Happy to have called them!
Jennifer Madison
a year ago
Jack and Sam explained the problem with the drain clearly and fixed it.
Daniel Resheter
5 years ago
Andy came out and diagnosed the situation a day before the original appointment was scheduled! And today I have a new sump pump, with battery backup, a project I should have tackled years ago! And I also have a proper discharge line. These are “to dos” I really ought to have handled before this but I kept putting it off. Now it’s done and completed. My home is safer and I can rest easier!
Nick Lancaster
2 years ago
Moved in to new house to find hot water heater flooding the basement. Jenny answered the after hours line and got me a call out booked the following day. Jack showed up to replace the tank and was the most helpful and polite tradesman I've ever had on a service call. A+ service
Janet Stephens
4 years ago
I continue to be impressed with the services of Hartlaub. Highly recommend them for plumbing, HVAC, etc.
Candace Sanchez
4 years ago
Chris Calhoun
4 years ago
Both TJ and Pat were very knowledgeable and professional. I really enjoyed working with them and will use Hartlaub in the future because of my experience.
I called their emergency line at midnight on a Saturday. By 5:45am, I had an appointment for later Sunday morning. I’m very appreciative of Hartlaub’s quick response to my situation. The Technician, Jack, was very knowledgeable and fun to talk with. He did a great job.
Joanne Kohler
3 years ago
I chose Hartlaub because Andy was willing and able to help me decide which type of water heater to get. His advice made sense.
Jenifer McGill
5 years ago
Jason Hofmann was excellent. On time, professional, honest, thorough, and he spent as much time as we needed for questions. I recommend him highly.
Andy diagnosed, repaired and replaced our old water softener that was causing our water pressure to be low. We were very happy with his professionalism.
Roger Leonard
3 years ago
First Time Customer. Jeff was excellent ! He was friendly and explained in detail the process and was upfront on the charges for the repair. I would use them again.
Hartlaub services will be my go to service whenever anything goes wrong with my home far as hot water heater, plumbing etc. It was my first time using they service and Kyle Kuhs was fast and completed ✅ the job successfully. I’m happy now 😊
David DeMeuse
2 years ago
Responded quickly to an emergency plumbing situation, worker arrived exactly when he said and was helpful. Everything was handled well my only gripe is the price for all this
I had Hartlaub come out for both HVAC and plumbing this week. There were 2 different people/visits, but both were fantastic. They were both very nice and courteous. They took time to explain things to me and were up front about possible costs. I would highly recommend them to anyone!
First rate organization! Highly recommend them. Friendly, helpful service - front office, techs, phone support. Thorough, proactive about suggested services but not pushy! Quality service from a quality outfit! Service club/plan is great value.
Deborah Anderson
3 years ago
This is the first time I have called on Hartlaub to assist with a plumbing concern. My technician, Jack, was amazing! He was thorough, responsive and engaging. He answered all my questions and ensured I knew the why behind the work he was completing! I would definitely recommend the company.
Highly recommend! Very professional, great service and affordable repair.
Bobbie Harrison-Vogel
2 years ago
Matthew Sedlmeier
3 years ago
Randy Macholl
5 years ago
Jeff, Came to repair my broken copper pipe under my house and gave a very good quote and did a terrific job, Very excellent service and fixed everything within an hour. I would call Hartlaub Plumbing again , I was very impressed with the customer service I received, from Dawn the receptionist, and Sam at their office. Thank You Jeff. Great job
Glen Gardiner
5 years ago
Was very pleasantly surprised by service we received from Isaac. Price quoted over the phone for a sewer clean-out was exactly what was charged. Took the time to lay down drop cloths to minimize the mess of the clean-out. Isaac to the time to explain my options going forward and described other services Hartlaub provides. Will definitely use them again.
Absolutely love being part of this amazing family! Everyone is integrity driven and quality is second to none!! Our core purpose is to help everyone of our customers live in greater safety and comfort! The work we do at Hartlaub Services is essential because we're not just simply in the service business we're in the business of improving people's lives each and every day! I'm proud and excited to have the privilege, to wake up each and every day and say that I am a part of the Hartlaub family!
Jack was our plumber and he was fantastic. He took extra time to explain everything and even took more time to help answer questions about other issues. I am very grateful for Jack and Hartlaub! I recommend them without hesitation!
We’ve been using Hartlaub’s services for years and they do a terrific job!
Roger Birenbaum
2 years ago
Angel was very professional.
Very Responsive, informative and professional service. I had a leaky kitchen faucet that need to be addressed quickly. The service tech was prompt and very helpful in giving me all my options for repair and explained all the details. Top notch service that's hard to find theses days. I would definitely recommend.
Martin Shimek
3 years ago
I had two sinks that needed repair. They fixed one and said the other was fixed. They charged me 600 dollars and left with only one sink repaired! They also told me I needed my hot water tank replaced. They should have completed the job they were hired for before nosing in on possible other jobs for them in the future. No thanks. I’ll be going through another plumber for future jobs.
Hartlaub and Jeff were great! He explained what he was going to do along with the costs before anything was done. He kept me in the loop throughout his service. Very professional and I will recommend Hartlaub and Jeff to friends and family!
Very friendly, thorough & knowledgeable
Lin and Harry Grieshaber
2 years ago
Natalie Hesse
2 years ago
I liked that they did not charge an hourly rate and instead quoted me a price for the project as a whole.
We needed a vent pipe moved. And it was on short notice. It didn't seem to be any trouble. Other places we called we're booked a week or two out. We said we were on tight schedule with our kitchen remodel. So they said they would squeeze us in. They sent over Isaac. He called us 20 minutes before he was gonna be there. He was right on time. He offered to grab us a coffee or sandwich if we wanted cause it was around lunch time. We declined. But knowing he was going out of his way for us. That makes you feel that much better about the company. He did a great job and we would definitely use Hartlaub again.
Kocinski Family
3 years ago
I appreciated that Angel was attentive in his listening to me and in his explanations. He kept me updated as he was working in the bathrooms and basement. Angel was most thorough as well as so neat! I will be glad to call Hartlaub for other jobs! Thank you!
Angel came and did a plumbing inspection and he was so polite, on time and explained everything to us.
Adam came and did a furnace check up and cleaning. Was on time polite and honest. Explained everything to us. Very happy with Hartlaub. The women answering the phones are always so upbeat and friendly.
Jack was very personable and friendly. He was right on time and assessed and fixed the problem quickly, and he gave me maintenance pointers and advice. I will definitely use Hartlaub again in the future.
**Update**
Hartlaub reached out to me to make this right. I appreciate the effort to win me back as a customer. They did replace the window and covered a portion of my outstanding bill which I do appreciate. Ultimately, I chose to go with a competitor but I have to give them credit for reaching out to me several times to make it right.
**Original review**
My nightmare plumbing problem only got worse using Hartlaub. My family and I have been dealing with sewage backups in our basement for months so I turned to Hartlaub to finally help alleviate our issues. I called to get an opinion on a main sewer line that I had another plumber inspect with camera, but they wanted to do it again. Andy, the tech, appeared super nice and honest about my problem and recommended a hydrojetting thinking it would clear the debris. All is fine until he calls me afterwards and I could tell in his voice he wasn't confident my problem was fixed. The next day I go downstairs to see another pool of sewage on the floor. I'm not sure how but the problem appears to be worse than before. I call Hartlaub and talk to Andy again who suggested some type of de-scaling. Again, another short term or no fix in my future. I finally say I need this problem to go away so he quotes me for a partial sewer drain replacement. I go outside the next day and notice one of my exterior basement windows has a huge crack in it. I know it was them because my baby sitter mentioned how much trouble they had opening the window. So not only did my problem not get alleviated, the techs didn't bother telling me they cracked the window. I don't know if they thought I wouldn't notice? I call Hartlaub and they dispatched someone to take the window out same day. Andy calls me and apologizes and admits he knew it happened but it wasn't him. How can I trust these guys to advise me to do the right thing and trust their expertise if they tried to hide this from me? Also, the quote to replace a part of the drain was outrageous (almost $10,000).
So not only have I spent nearly $600 on a repair that hasn't fixed the issue at all, they sent me the invoice for the remaining $600. The window was finally replaced yesterday, nearly a week after I told them about it. I got a quote from a very reputable competitor nearly $3,000 less to replace the whole drain, not just a part of it. I would not recommend Hartlaub after this debacle.
Michelle Rodgers
2 years ago
Pauline McArthur
4 years ago
Isaac was excellent. Really appreciated his work.
Sheri Fischer
2 years ago
Love this place- everyone is so friendly, especailly the office staff!
Friendly staff, fast service and fair pricing is a great combination
Andy, did a fantastic job with replacing our drum trap, it was a difficult install. Very friendly & professional! I would definately use Hartlaub again, 100% satisfied!
Very efficient and professional. Friendly service staff. I would have given 5 stars but I believe they are a little expensive compared to their competitors. About $400 more.
Michelle Bronell
2 years ago
Michael Koerner
4 years ago
Andy from Hartlaub was thorough and polite. The work was done quickly and he solved the problem of the pipe noises. He also identified a problem with our new toilet which will be covered under warranty (installed by another company).
I highly recommend Hartlaub Plumbing.
Good experience,Jeff was very thorough and professional.Highly recommend
Nathan Hennlich
4 years ago
Fantastic I would never choose another company in my left time!! Issac was a tremendous help!!
Suzanne Sellards
3 years ago
Robert Wincek
3 years ago
Our Technician Jack called before he drove out, He performed his safety inspection and found a problem with a leaking pressure relief vale. He quoted a price to replace it and did. I now have the confidence that my water heater is within proper operating boundaries and should not surprise me with unexpected failure in the near future.
Great service and they recommended and explained ways to upgrade current plumbing and pipe repair.
Denise Worzalla
5 years ago
Great customer service.
Such great service!! Jeff was incredibly nice, experienced, and willing to educate this novice homeowner! Even when I had a question about a quote for something else, he called and had someone there within the hour to give me a quote! I’d highly recommend Hartlaub and Jeff!
Luke Michalski
a year ago
Adam came over to check out our aging furnace. He was able to quickly diagnose the problem and provide a solution. He was professional, highly knowledgeable, and a pleasure to work with. Highly recommended, and will absolutely be requesting Harlaub for their services in the future should the needs arise. Thanks!
This company is bad in the worst way. I don't just mean bad as in typically bad. I mean borderline illegal scam level. Their responses to the one star reviews resembles gaslighting.
When I called to complain I was told that they are the type of company who has integrity and that they can bring their dogs to work. Something that is completely beyond the point. Chuckled when I saw their company photos involve pictures of dogs and some underprivileged kids while they engage in unethical practices. I'm sure the response here will mention integrity.
Dig through the reviews here and it's either one star or five star reviews. Whenever you see this type of situation it's suspect. Look more closely at the five star reviews. Most of them written from first time reviewers. Also please take the time to read the one star reviews.
I will be making a consumer complaint and I urge anyone who have experienced issues to do the same. Also if this was a home Depot reference please take the time to contact them. Eagerly await their strange gaslighting response
My slow draining kitchen drains were becoming a nuisance so I called Hartlaub to schedule service call. Angel came out and diagnosed the problem right away. Snaking the pipes was not going to work, since the run was so over 50' to the main drain stack. Somewhat typical in a '70's ranch home. He gave me some options and I decided for him to return to cut the pipe near the elbow to the stack and install a secondary clean-cut connection. Angel and Beni returned as planned and did an excellent job executing the quoted work. I was shocked at the amount of sediment in the pipe once he cut it, and I have the picture to prove it. Angel really knows the plumbing business! Everything from proper pipe pitch and anchor hanger positions to the exact location of the blockage. Everything works great now. So glad I called Hartlaub!! Thank you Angel & Beni for the excellent service!
Called Hartlaub to remove a drum trap from a bathtub drain line. Area was in a tight space. Nick and Ben did a fantastic job! My first time using Hartlaub. Very professional company. They text a picture of the workers coming to the house. They came at the time stated and did great work. Very satisfied!
Efficient and quality service at comparable rates. Follow up inspection post water heater install to double check the install and satisfaction.
We had several critical emergency issues in the last couple of months and Hartlaub technicians reconciled our problems and were timely, thorough, very polite and professional. We would highly recommend them and will most certainly use them again whenever necessary for any plumbing issue.
Isaac Klahn did an excellent job of installing our hot water heater today. I would highly recommend him and the company he works for, HARTLAUB.
Margaret Balke
2 years ago
Dishwasher installation.
Donna Drosner
3 years ago
Hartlaub is consistently on time, professional and supplies courteous and highly capable people who know how to “connect the dots!”
Elizabeth Orlando
3 years ago
Wayne (heating) and Angel (plumbing) did an excellent job of explaining and servicing in a timely manner. Highly recommend their services.
Linda LaFleur
5 years ago
Great service! Sam was friendly and kind as he answered my questions, gave me valuable information, and fixed the problem immediately!!! Hartlaub will always be my 'go to' plumbing, heating, electric people!!!
Thank you guys❤
Gregory Dufek
3 years ago
Steven Jakubowski
3 years ago
Had Hartlaub install a new faucet, garbage disposal and air gap in a new sink. First want to say the work was done perfect and the plumber who came was very personable and professional. No issues at all with the work, looks great. The 3 stars are for the scheduling issues and cost. As far as scheduling we had initially planned on a Monday afternoon install, I took off in the afternoon and shortly before our time window received a call they had an emergency and could we wait until Wednesday (10-12). Then was called Tuesday to confirm Wednesday 8-12. Took off Wednesday morning and waited until 12:15 before calling to find out where the plumber was just to be informed it was supposed to be 12-3. Because of the screw up they did reroute someone at 1:00. Not the end of the world but not a great start. My biggest complaint is their policy of not giving any idea of the price until the plumber is there and you already committed to $99 service fee. I was a little shocked at the price for what seemed to be a simple job. 3 hours at $250 an hour, I’m in the wrong career :). Anyway we needed it done and price shopping would have been difficult, if all plumbers work this way so I agreed and the work was done. While I think they do great work, will try and price shop before we try them again for our bathroom projects.
abby.lives.vegan
2 years ago
Allen did a great job, came out for a consult and installed new faucet all on the same day! We've never been able to use the sink since we owned the house for over a year, so my only regret is not calling Hartlaub sooner for this service!
Wesley LaCount
4 years ago
The plumber sent was friendly and seemed to know what he was doing. The old plumbing was incapatible with a new dishwasher and hopefully his updated plumbing work will have corrected that problem when the new appliance is delivered.
Cynthia Gee-Silva
4 years ago
Angel and Nick were thoroughly professional. They were on time (early, actually!) and were easy to communicate with. The repair was for more $$$ than I had budgeted, but Angel explained exactly what the costs were and WHY they had to be done, and it all made sense. The repairs were then done in a timely manner. Good work!
I recently had a leak in my copper pipe behind a wall and Jim from Hartlaub was sent out for an estimate and his professional advice.
I will say that I have never used or even heard of Hartlaub before then, but they were recommended by another contractor friend of mine and he told me they are a small family business that does a great job. Jim was punctual, professional, kind, and finished the job quicker than expected. In addition, I asked Jim about a leaky cartridge on another faucet, he had a new one on his truck which was the exact match I needed so he took care of another issue which I would have had down the road. Jim left all of the areas he worked in very clean and I did not have to go back and clean up after he was done. I will use and recommend Hartlaub again. Jim
Kyle Klusmeyer
2 years ago
I’m not going to go into specific details but I used this company against my mothers referral based on making my own opinions. Well, in this case I should have listened to my mother.
I had a large project done. All of the techs were nice, professional and informative. I had an issue with something leaking after my install and the company refused to fix what was damaged during the project.
Unless some miracle happens and they decide to take responsibility for possibly damaging something I CANNOT say they uphold their values in their business model.
I STRONGLY I DO NOT RECOMMEND based on my several appointments I’ve had. ESPECIALLY at the cost.j
Kandice Lozano
4 years ago
JAMES CHOJNACKI
2 years ago
Angel was very professional and efficient with our repair.
Michael Conley
4 years ago
Rajendra Rathour
5 years ago
Excellent Service and very courteous technician.
I was a first time customer and I would definitely use this company's services again. I really appreciated Kyle's prompt and excellent service in solving my plumbing issues. He explained things very clearly to me, offered helpful suggestions to keep my drains clear, installed a high quality toilet, and left my place neat and clean. I am grateful to have found this company while searching the internet.
Dane Sandersen
2 years ago
Very communicative, and professional. E-mails, texts, and calls to verify the appointment. When they arrived, they took less than 1 minute to complete the quote. The problem was that it amounted to 50% more relative other local options.
Had a moderately emergent plumbing issue, James was out to our house in a matter of hours! Worked diligently to get the problem fixed. Kept me updated every step of the way which was really helpful. Thank you!
Mohammad Khair
5 years ago
Andy Gomez and Jack did a great quality job installing my Aquasana whole house filter and installing a gas line for my dryer. Well done!
Excellent planning and preparation, quality in every step, solid outcomes. Highly recommend them for your next plumbing job no matter how complex it is.
Andy was very professional and was able to fix many different plumbing issues I had throughout the house. Definitely recommend!
Bob & Gail Jeske
2 years ago
Susan Stedman
3 years ago
Angel and Benny did a great job! I will definitely call on them for any future plumbing repairs.
Shannon Pirelli
2 years ago
Hartlaub's technicians are always on time, professional, and knowledgeable. Signing up for their membership is a great deal. Very pleased!
Moreen Carvan
3 years ago
Hartlaub provided us with the most professional and complete service we’ve had in the process of renovating our home. Andy Gomez assessed our needs, addressed our immediate plumbing needs, and expertly coordinated completion of the additional work needed to bring our kitchen plumbing to code, and to install our new dishwasher. We signed up for a service agreement on the spot, I look forward to working with Andy in the future, and have recommended Hartlaub to multiple friends.
Cynthia Epton
9 months ago
My complaint is in the pricing. We bought into their 3 year service plan for heating, cooling, and plumbing, costing us $500. Twice, upon the semi annual inspection of our furnace, we were told some minor part needed replacement at $200 a pop even though everything was working fine. Then, late this October, a pipe sprung a pinhole leak. We were just getting ready to leave on a trip. My husband wanted to fix it but with time constraints we called them. Even with our service contract, the tech couldn’t come until the next day. When he arrived, he shut off the water, removed two laundry hoses, valves, and nipples and plugged the pipes, then turned the water back on. This cost us $450 for 30 minutes of work! Price gouging you think?
Will never renew the service contract.
Sarah Hunt-Frank
3 years ago
Clean, efficient and upfront with the costs. Andy Gomez was very informative and thorough.
I had a very good experience with the company. From the receptionists to Jeff the technician I was informed of the work needed and led through the process. I really appreciate the work they did and how quickly they were able to make it out. I would highly recommend them
I'm very pleased with Hartlaub. They honored a price they had quoted me during an earlier service call, they were very prompt in answering emails, and the 2 staff members working at our house today were professional, courteous & thorough. As much as I hope I never need their services again I know they'll be at the ready!
marquis lampley
3 years ago
Dinah Abraham
3 years ago
First time customers and we’re amazed by the quality of work, service and friendliness of the staff 😊 we’re definitely calling you guys for all other plumbing issues and some other projects we have around the house!
You talk about customer service they definitely have it very quick and responsive and I will definitely recommend them to anyone as well as use them in the future excellent work
Eric did a professional job.
denis tonsfeldt
3 years ago
Multiple projects in the past. Seem to do a great job, communicate well and clean up their messes. Will continue to use for needs in the future.
Sylvia Williams
4 years ago
Easy to schedule & friendly staff. Jeff, our technician, gave me a few options for how we could solve our plumbing problem and then was able to get it done quickly and efficiently. Love that they call when they are on their way and also send text notifications. Would highly recommend!
The technicians at Hartlaub are always pleasant and happy to answer questions and explain the work they are doing. It's nice when I can have a technician who is familiar with my home and the work done previously. Bryan, Eric and Andy are just a few of those who I am always happy and reassured with the quality of the work done.
Geri von Brauchitsch
3 years ago
Great service with easy to uderstand explanations!
Michael Behringer
4 years ago
Professional service with a personal touch. They helped my wife and I with multiple things around the house and were more than courteous. We had a family emergency during our dealing with Hartlaub and the team at their office sent us a card sending their prayers with personal notes from people in their office. Little things like that is why Hartlaub deserves to be at the top of the list for anyone's plumbing, electrical, or hvac needs.
We have used Hartlaub for over 20 years. Very reliable and a trustworthy company. Would highly recommend them.
Christopher Dehli
5 years ago
Our Hartlaub experience was excellent. Andy Gomez was awesome to work with, efficient and thorough. I would highly recommend them for all of your plumbing and electrical needs!
We found you service outstanding. Issac, our plumber, was courteous and very knowledgeable and efficient. We highly recommend Hartlaub to others.
Called due to a toilet clog. Hartlaub was available that same day. Took care of me and Sam was beyond awesome! Would definitely use this company again!
Dave Vande Leest
4 years ago
They were very through in the inspection on our air conditioner and electrical system. I came into the conversation late and Andrew and Kate (?) were very patient in explaining everything they went over and what was done.
Debbie Ribbink
5 years ago
Super satisfied!
We've called upon Hartlaub to help us now on two different occasions. The first time they installed a new hood and fan over our oven. Their representative took time to meet with us beforehand, review our needs and help highlight features to look for when purchasing a new hood. With their advice we purchased a hood and had it successfully installed in no time. Incredibly, their estimate was significantly lower than any other contractors bid. The installer was very pleasant and easy to work with and happily answered all our questions.
Today, our needs required a plumber. Jeff was sent out and he too made a very positive impression. First we asked that he install a new kitchen faucet which he did in the shortest amount of time possible. Then, he fixed a toilet problem in an even shorter period of time! Next, he analyzed a slow running tub and leaky drain. Old pipes and drains were removed and replaced very quickly. Jeff, learning of my husbands passing only days before was exceptionally considerate and demonstrated a wonderful kindness to both me and my son.
While he was here working, I was flabbergasted to receive a floral tribute of sympathy from the folks at Hartlaub. What an outstanding organization. I wasn't at all surprised to learn how much Jeff enjoys working with the Hartlaub folks and has remained with them for 18 years. Happy is the company with happy employees, their success is all but guaranteed. Put Hartlaub first on your list for assistance with plumbing, heating, cooling or electric work.
Repaired shower water pressure
We needed a number of items addressed due to the sale of our home. I called Hartlaub on Wednesday and they were at our house the following day and were able to complete all work in a timely fashion. Jake was our plumber and he was kind, respectful, and explained all his work as he went making sure we fully understood what was being done. Great services and will definitely use again in the future.
Michael Masshardt
2 years ago
Andy did a great job with a number of plumbing projects, going above and beyond what had been quoted.
Pat was on time, very professional and friendly. He explained what was wrong, and made sure our furnace was working fine before he left. We are very happy and thankful!
Gerald Pierce
2 years ago
On time and always friendly!
Deborah L Melian
5 years ago
Hartlaub gave great service and has knowledgeable technicians who answered all of my questions.
Herman Greinke
3 years ago
Very thorough and professional
I called Hartlaub to help me deal with some extensive issues requested by the buyer of my duplex. Not only were there plumbing and electrical issues, but there was a deadline also. The techs appeared, provided an incredibly reasonable estimate and then proceeded to get the work done that day. I had questions before and after the work was done and Joy and Judy, in the office, gave me answers and and calmed me down. Hartlaub has a great team and definitely came to my rescue.
Plumber came right away
Gave advice
Comepletly the job beyond fast
Rachelle Tappa
2 years ago
My installer/repairman Andy G. Was extremely helpful. He went above and beyond to assist me.
Nakisha Bowen
2 years ago
The service from this company was really great! The customer service reps over the phone, the plumber and the electrician (Jack and Mike) were all extremely knowledgeable, professional, courteous and prompt. I needed my water heater replaced and they installed a new the same day I called! I was comfortable with the price and the overall experience was excellent. I highly recommend this company.
Rick came on time for maintenance / cleaning of our ductless mini split system with a professional and warm smile. He greeted me and my small children cheerfully. He got right to work and was very respectful of our home, covering his shoes each time he went in and out and was careful with ladders and tools around the kids. He was thorough and efficient. He did a great job and I wouldn’t hesitate to request him next time. Having services done in our home with small children (one with autism) can be very stressful but Rick performed great service and was very considerate and conscientious of all I had going on during a busy morning too. I highly recommend Hartlaub . . . service can’t be beat!
Hartlaub is an amazing company! Isaac has been at our house many times. He has a great personality and sense of humor. He treats our house like his own and our kids love him! Best service company, period!
Michael Kennedy
5 years ago
Technician Isaac was very thorough and professional.
Jared W Gilbert
2 years ago
Thank you, Angel, for the quick and accurate work. My new gas water heater works fantastically well.
V impressed with tech Jim's thorough ness, knowledge, education and customer friendly.
Magda J Canevaro DDS
4 years ago
Great experience! The guys were on time, professional, and very efficient. I had a well closed, sump pump line moved, and an outdoor water spigot repaired in just under two days. They cleaned the areas that they worked in, and were very detailed when explaining the work they did. Even cleaned an oil stain their truck accidentally left in my driveway. Very happy customer and will call again!
Brenda Hensleigh
2 years ago
Excellent service. We’ve used Hartlaub Plumbing three times now and the plumbers are very courteous and respectful of our home. They explained everything they were doing and were very clear about pricing. We will use them again.
Henry J Arnold
4 years ago
Isaac Did a great job everything looks ok.
Wayne was very personable, professional and explained everything he did. Hope to have Wayne again for our spring tuneup!!
It was great - the gentleman did a great job and was very personable.
The service I have received from all employees at Hartlaub has been outstanding. From my first phone call, to the work done at my house, I cannot speak highly enough of the professionalism and follow through.
I am so happy to have found Hartlaub!
randy jennings
4 years ago
Great job. Found other problems and fixed those too.
Courtney Ignatowski
a year ago
Adam came to fix our furnace. He was very outgoing and kind. He explained everything as he was going and showed me what the issues were. Adam was able to diagnose and fix the issue right then and there. - Great experience
This company truly takes pride in their business. They are compassionate and masters in their knowledge and their craft! From plumbing and electric to HVAC and customer service...they have it all! In my opinion, there is no better place to take care of all you needs!
Andy was a true professional, he called when he was on his way and showed up 15 minutes earlier then what was scheduled. His work was outstanding and very reasonable as far as price. He also went the extra mile to do some work that wasn’t included in my request. I would highly recommend using Andy and Hartlaub for all your plumbing, heating and cooling needs. Great job!
James Matthews
2 years ago
Wonderful experience!!! Our technician, Luke, was a pleasure to work with and incredibly knowledgeable and efficient. He thoroughly inspected the furnace, discovered the issue immediately, and fixed it incredibly fast. Very pleased with todays experience will definitely be using Hartlaub for any future needs!
Our water heater went out, of course on a Saturday, but they were at our home within a couple of hours and had a new water heater installed shortly after. Cesar was very friendly and professional, he did a great job!
Hartlaub was quick to respond, they fit me into their schedule and were very polite and helpful. Isaac was very patient, thorough and professional. He did a nice job in solving our plumbing issues.
Very knowledgeable very friendly and helpful Adam Very professional and knowledgeable answers questions I asked very helpful recommend you guys Thanks again
Mainly Editing
2 years ago
Very responsive an professional. Our hot water heater was leaking and the installer did not pressure us to replace it but encouraged us t wait until it leaks again. We'll definitely be having them replace it when it dies.
Great emergency service by Jack today. He was on time, explained the process from start to finish. Will definitely be calling back to have the furnace serviced. Thank you!
Leonard Behrens
4 years ago
We had a great experience with Hartlaub plumbing . We were so impressed with the service and decided to sign for the 5 -year plan because of Andy's (employee) workmanship and knowledge, to include products and services that Hartlaub offers....Customer service was very friendly, but professional, in all aspects. You can't go wrong with Hartlaub. We feel very confident in their services for the present and future.
Outstanding trade professionals and customer service experience. Same day service, phone call and text notification of arrival time along with vehicle status tracker. Once here Isaac and Nick made quick work of a new water heater install. Fair pricing and great workmanship. Would definately recommend!
The technician was excellent. They got done what needed to be done quickly and only suggested what actually was needed.
They fixed our leaky water heater within a couple of hours from my call. The tech Jeff was very efficient and skilled.
Charles Ferreri
a year ago
We have used Hartlaub plumbing for quite a few projects in our home. All of their Service Technicians have done outstanding work for us. We have had Andy Gomez for a lot of our work and he does a great job of doing the work and explaining every step of progress.
Douglas Guffy
4 years ago
Fantastic service by friendly professionals!
stephen McNeill
5 years ago
Jeff showed up just before noon and he had a new pressure tank installed before 5pm. Polite, respectful and he cleaned up behind himself. Cost was a little less than I thought it would be.
Very friendly, knowledgeable,efficient. Alittle pricey,but you get what you pay for.
Kristine Rothe
3 years ago
Thomas Kassulke
3 years ago
Jack came out today for a yearly plumbing inspection. He was GREAT! On time very friendly and extremely helpful and professional.
Geri Wilkinson
3 years ago
Konrad Cookingham
4 years ago
Extremely pricey for furnace repairs. I paid over $300 for a repair and the furnace was still not working! To actually fix the furnace they quoted over $1,300 to replace the board. Turns out the technician quoted the wrong board, but for $140 am hour you would think they would be better trained. Watch some YouTube videos and you can do most of the repairs for yourself much, much cheaper. I replaced the board for less than $300
Came out the same day I called, were able to fit me into their busy schedule and solve my leaking toilet.
CHARLES BENTZLER
a year ago
Julian Palacios
5 years ago
James Aeronomy
3 years ago
They were efficient, friendly and got the job done.
Very thorough and helpful. Clean and professional. I was even shown how to adjust temperature and flush. Thank you!
Lawrence Lewis
3 years ago
Arman Baughman
4 years ago
We had Isaac help us today. He was great at contacting us and letting us know when he was going to arrive. He found out the problem before he got to our house and made sure he had the correct equipment when he got here. He was pleasant, professional, and very easy going with the chaos of children and pets in our house. He took the time to give us multiple quotes and fully explain the problem, different solutions, and the membership program. He also explained all of the various services you offer and I was very excited to hear that Hartlaub can actually help fix/maintain all of our major items in the house. Also, we are planning a bathroom project in the future and he told us Hartlaub could help us with that also. I was EXTREMELY happy with the service we received and I think we found our go to company for future maintaince and repair needs. Thank you for such a great experience
They came on time, explained the process, was gone within an hour or so. I was grateful.
Jonathan Ference-Burke
2 years ago
We needed to replace the water heater in a home we recently purchased, and we also needed to address some preexisting plumbing issues. The Hartlaub team was excellent throughout, coming out to our place several times for various aspects of the project. Services were always transparent, and the prices fair. Andy was our lead plumber and he could not have been nicer or more reliable.
Tom Freesmeier
3 years ago
Exceptional work and professionalism. Highly recommended.
We called Hartlaub because our sump pump went out and we needed to get it fixed ASAP. Angel and Benny came out and determined that not only did the sump go out but there were a few other things that weren't up to code. They were able to fix everything quickly as well as answer all my questions that I had along the way. I'd definitely recommend them if you're looking for honest and professional help.
Isaac was very professional and diagnosed our plumbing problem very quickly. He took the time to explain everything thoroughly and explain the costs involved. I thought the charges were reasonable.
Artis Bradley
2 years ago
I had the honor of meeting with your employees today - Nick, Mike and Brian replaced my water heater. they were efficient and gracious fellas. The work was completed and I now have hot water again! I sure hope they have success finding parts for my leaky faucet. just wish I would have known you had a coupon section LOL. Looking forward to your call
Repairs done with Kevin and was very impressed with the knowledge, explanation and especially the courtesy of his work. Would gladly seek you guys out for future needs!
I needed a Dryer vent hose hooked up, service technician Isaac Klahn did a great job and was very professional. I will recommend Hartlaub and Issac to family and friends.
Clint Herbert
3 years ago
Isaac was prompt, professional, and knowledgeable. great service!
Darrin Groendal
3 years ago
We would highly recommend Hartlaub. We noticed our water heater was leaking over the weekend. We contacted Hartlaub and they said they would call early Monday morning to set up service call. As promised, Hartlaub called first thing in the morning and they were at our house in the early afternoon replacing our broken water heater that same day! Their crew of Jack and Al were professional, polite, hard working and they answered any and all questions we had. Would definitely use this company again. Thank you!
I was very impressed by your installation/sales person, Andy. It’s not very often they are the same person. No pressure to close. Just total understanding of his product cinched the deal. Then he started the installation. I was shocked, and a little worried because my salesman was a plumber. It didn’t take long for his expertise to put my mind at ease. The finished product is beyond my expectation. Really great! Not enough stars to check off for HARTLAUB!
Extremely satisfied customer,
Don Larson
Carolyn Ciampi
3 years ago
Jim R. did a great job, very professional and on time.
Everything was explained so well and thoroughly. Wouldn’t wanted to have any other company come over and fix things up! Thank you Hartlaub!!
Hartlaub was a great company to work with from the start. The chat functionality helped answer my initial questions. I had no issues with scheduling an onsite quote and an install appointment. Jack Hanley was my assigned technician and he did a phenomenal job. He was professional and very knowledgable. I am so pleased with my toilet installs!
Hartlaub did quite a bit of work for us. They installed a whole home water filtration system and a reverse osmosis system, diagnosed and repaired a natural gas garage heater, and did service and maintenance on our tankless water heater and furnace. We believe in their value so much that we chose to become members of a program they have for preventative maintenance. It's a great value, and we are so pleased to be a part of the Hartlaub family!
My pipe under the kitchen sink started leaking badly Saturday night. I called Monday morning and they were able to fit me in on Tuesday. Jeff was awesome. Very professional, kind, and he explained everything in detail. I also appreciated that he checked the remaining pipes under the sink to ensure there would be no further issues. I’ve worked with Hartlaub in the past, they are always great, and very reliable. I don’t hesitate to call them first.
I just want to say from the moment I called them at 4:55pm they didn't say call back in the morning, first plus sign. I spoke with a very pleasant young woman told her my furnace finally bit the dirt and I had no heat, she had me talk with TJ who took some information and about an hour later he was at my home checking things out. we discussed my options . I wanted to finance the new furnace so he called them and about 5 minutes later I was approved Second plus He called their dealer to see if they had the furnace I was going to need they had one so had them hold it and next day had my new furnace 3rd plus. Want to give a big thank you to Pat and the other young man (sorry forgot his name) who came put the unit in . They cleaned up an mess that was made. They were all very polite and friendly and showed me all I needed to know . I give this company An A+. Thank you all.
Christine Taber
4 years ago
Bradford and Jack were prompt, courteous and thorough with my options.
I had some plumbing work done. I was able to get prompt service. There was good communication from the office - they sent me a picture of the plumber who was coming and called ahead. Jeff arrived on time and gave me an estimate for the job. It was performed professionally and as planned. Recommended.
Erin Shaughnessy
3 years ago
Brian and Ben were knowledgeable, friendly, and efficient. They made a point to exercise proper social distancing and left the work space cleaner than it was when they arrived. The office staff was pleasant to deal with as well. Highly recommend!
I had my sewer pipes in my home completely needing to be replaced and we called Hartlaub. It was a big undertaking, concrete floors in the lower level needed to be opened and the pipes dug out and replace. They did a good job and worked hard to minimize the disruption. Over all I am very happy with the work they performed and give credit to the 3 workers who were on the job each day, Jeff, Jack, and Omar. All of them worked hard to get our home back together. I would use them again.
Benicio did great work. Well done, as always, Hartlaub.
Jack and Kyle had to dig up my basement floor to replace a leaking and clogged pipe. They were beyond professional, got the job done perfectly, and left my basement cleaner than when they got there.
Brittany Stierwalt
5 years ago
Issac came out to repair (3) minor gas leaks we had in our home and really took the time to explain EVERYTHING in detail. We did not feel rushed and are now at peace. His customer service was excellent !
Andy and Omar provided professional, timely, and excellent service. They arrived and worked non-stop to resolve our plumbing issues. We value good people coming in to our home. I recommend them and their company without hesitation.
cynthia conrad
2 years ago
My condo is without any problems except taking down Xmas decorations and general cleaning
I had a great experience with Hartlaub taking care of my nonfunctioning sump pump. I called in at an early morning time & someone was out by 9:00. Andy Gomez was so efficient not to mention very pleasant. He told me what he was doing & replacing with detailed instructions on checking out my new pump.
I would have signed on to the service contract if it wasn't that I was already locked into another agreement.
I will recommend Hartlaub to anyone needing their services.
Jason Goodlad
2 years ago
Tom took my call Monday evening, laid out the emergency rates + normal rate so I could prioritize efficiently, and Angel Rivera was out Tuesday morning, reviewed and was able to unclog my sewer line, as well as video the pipe to review what went wrong, isolate where the problem area lies, and plan on how to fix it!. Fast, efficient and courteous. Good work!
Jeff, the technician who came out to evaluate our situation was prompt, professional, and upfront with costs. He came back two days later to do the work along with another technician, Jeff, who was also quite professional. Both men arrived on time, completed the work in a timely fashion, and did a great job cleaning up after themselves. There were no up charges which was great! I would definitely recommend Hartlaub for your plumbing needs.
Timely and efficient for waterline installation for refrigerator. Same day call and install
I started getting my pluming issues fixed about a year ago. Jack Hanley has done all the work for me. I always ask for him when I need work done. He is very friendly,and does great work.
Quality work done in a professional matter at a relatively reasonable cost. Needed repair work done was explained beforehand. Well satisfied with entire experience.
karen fiorelli
3 years ago
Kyle completed our plumbing inspection today and was great. Very thorough, knowledgeable and professional. We trust Hartlaub. Getting the membership was one of the best decisions we've made as homeowners.
We called for after hours emergency service on a Friday evening because our sewer drain was clogged and backing up into our basement. Hartlaub called us back within minutes and we had a plumber arrive within the hour. They were professional and provided updates on the status of the service. We liked the text message informing us when our tech Angel was on his way to our house. Angel did a great job explaining everything. We really appreciate the high level of customer service.
Jasmine Vreeke
5 years ago
We had an emergency on Sunday and Jack came out to us. It was $199 for them to just come out and and additional $289 for the ‘snaking’ that we needed. Jack was polite and got the job done in a timely matter. He even called before hand to see if I wanted a coffee or anything! He went above and beyond and provided excellent service.
Hartlaub has been very professional when setting up our appointment. Jeff was very prompt and thorough in assessing our needs.
Michael Kondrakiewicz
a year ago
russ kuenstler
3 years ago
Great fast service
We had a plumbing emergency at 2am on a Sunday during the week between Christmas and New Year's. I called 10 places with 24/7 emergency lines for immediate assistance. Most didn't return my call, some were rude, unwilling or unable to come quickly, or had unfair emergency service prices. I spoke to the Hartlaub emergency line and Jeff called me shortly thereafter and was ready to warm up his truck and head right over. He was friendly and knowledgeable and provided us with great service in the quick time frame we needed. The price was extremely fair and was clear upfront. Next time we have a plumbing emergency, we will just call Hartlaub right away.
First let me say, Jack presents an Outstanding image in the field for your company. I needed some educating, which he was more than willing to provide. He checked everything out, arrived at reasonable remedy. Them he made the corrections. He had done work with Jeff for me before. Both are very good at what they do. I would be remiss if I didn't mention Debbie. Two thumbs up for her, she is the best on the phones.
I called them after hours to fix a sump pump. Issac came over, gave me options and fixed the problem. He was nothing but professional and courteous. I recommend Hartlaub for your plumbing needs. I will also be calling back for the HVAC service.
Christine Knoespel
3 years ago
Betty Riedner
3 years ago
Needed a new sump pump with a battery back up system. Came out to give us an cost estimate. Answered questions about that project, as well as a few others regarding other plumbing issues. Were able to set up appointment to complete job, in just a few days. Would have liked more information on the equipment that was going to be installed. Did get that info, upon asking for it. Very patient with all our questions. Very respectful of our house, wearing bootie they brought to wear over shoes. Cleaned up everything afterward. Everyone we talked to, including office personnel, did everything they could to make sure we were satisfied customers. Would hire them, again.
Jason Blaeser
5 years ago
Jeff, the service tech was great. Friendly, thorough, he immediately put shoe covers on and efficiently completed his work. Jeff explained everything he was doing and the cause of the problem.
Matthew Wanke
4 years ago
Always great service from Hartlaub, we have used them several times
Casey Cuthill
5 years ago
2 hours and $490 later I had a new drain and a hole in my bathroom wall. Nice guy but over priced.
Morgan Cesarz
4 years ago
I was very satisfied with the installation of my double ovens ( wish wasn’t easy) and repairs to my outdoor lights. Courteous and professional! 😊
ivery montgomery
4 years ago
Just a great experience and a superb job from start to finish....
Pat kept me up to date on every aspect of the job. I really appreciated was the price. What was started at the beginning is what you pay I paid at the end.... Just a SUPER JOB!!!!!!
From my phone call in the morning until the job was done. Everyone was courteous, helpful and informative. Thank you
Judy Gruenwald
3 years ago
We were very impressed with the quality of service and information provided by our technician Isaac Klahn. We would definitely recommend Hartlaub Plumbing to friends and neighbors.
Nick Kiedrowski
3 years ago
Hartlaub and our service rep, Jeff, in particular were great in helping with a plumbing emergency over the weekend. Jeff was knowledgeable, explained everything he was doing before he did it, and offered sound advice on the situation. Hartlaub is our new go-to for anything they can fix. Thanks again to Hartlaub and Jeff.
The repair gentleman was polite and efficient and proceeded with the task quickly and accurately. The gentleman who came here prior to this time was extremely rude and didn't provide me with an invoice.
As a person with limited mobility, I earnestly prayed to my Lord Jesus Christ for help when I realized I had an emergency plumbing problem. Enter HARTLAUB!
FIVE PLUMBERS in my basement. Nicest most courteous ever!They introduced themselves becauseit's nice to know who is in your house.
They put in new sewer pipes, covering the basement steps at the very beginning of the project. So efficient, quick, friendly. One man told me he was leaving to buy a piece of wood to put under the base of my commode. Stated to be careful who you call. Some would have said the wood was soft & refused to reset the commode, but we don't leave our customers in a lurch like that. What concern for their customers!
Hartlaub did not charge for extra materials to reroute piping to kitchen drain. That they actually went to the store & bought a piece of wood and replaced the soft wood under the commode still amazes me. It is rock solid and level. No extra charge! Head guy told me that when all 5 men got together for the project, they wondered why all such experienced people on one project. The owner had originally planned the job to take 2 days. When I explained my limitations, he put 5 people on the job to complete it in one day so I could have use of the things I needed, especially the commode. One of the men told me that when they saw all they had to do in 8 hrs, they understood why they were all on the same project. They completed it all in less than 7 hours. One man is a master plumber & all were top notch experienced upper level technicians working together. Thank you to my Lord for His provision.... and thanks to Hartlaub that truly has a heart!
Georgetta Poorman
3 years ago
On time, friendly, and knowledgeable...
I had an awesome experience with Haurtlaub Plumbing , I called them because my entire sump pump system needed renewal , actually I called several companies , but Hartlaub was the soonest to answer my call , they sent me an awesome service expert his name is Jack Hanley , it was a Thursday and it was my first day off work after working 11 days back to back and I had a jam packed schedule that day I needed to do a lot of things , Jack called me on the phone he said he was ahead of his schedule and wanted to see if he can come in early and I definitely said yes , he showed up after 15 minutes from the call , very polite guy , very decent , very patient , he answered all of my questions so patiently and explained in full details what he was gonna be doing and gave me options to pick from and gave me sincere advices about which route to go and saved me a bunch of money , got all the work done down the basement and outside the residence on time , he promised 3 hours of work and three hours was what the entire job took to be done , very clean guy cleaned the place very well after he got the job done , very into business , a very nice comforting smile on his face the entire time he’s talking and explaining things
If Hartlaub’s all service experts are just as Jack Hanley I bet they will lead the market , highly recommended
George and Nancy Lees
3 years ago
Jim did his job very professionally and friendly, and I would have him do work for me again!
Joachim Kowol
2 years ago
becky yokofich
5 years ago
I had a very good experience. Jeff explained everything very detailed for me to understand. Thank you so much for being thorough. I would highly recommend.
We had a small leak in our kitchen. We call Hartlaub at 2:30 pm and they had someone to our house by 6:00 pm. The call took about a hour and the charge was very reasonable. We would recommend Hartlaub to our friends.
Stephen Darrow
5 years ago
Quick response, fast work time, very professional and the end result looked great. I was given many options as to how to fix my leak, I wasn't forced to take only one option.
Can’t say enough. Very professional, knowledgeable and qualified folks not only that come to your house but who you talk to on the phone. Even their communication system is top 10. You might be paying a bit more, but you are certainly getting what you pay for and more. If you don’t care about quality and just want the cheapest price, or you are just the reactive type and not proactive in sharing to make sure things are covered before they break based on good professional guidance like Hartlaub provides, you most likely will look and go elsewhere.
Jessica Saldivar
a year ago
Barbara Verbos
4 years ago
We've used Hartlaub several times over the past year or two and have always been very satisfied with their service. They are usually available in a couple of days, show up when supposed to, and perform the job quickly and efficiently. I would definitely recommend.
Hartlaub responded to my phone call within a half hour. Cesar was very polite and wore a mask. He cleaned out the clog in my kitchen sink. He also removed some icky stuff from the pipes and hoses. He gave me some advice on how to avoid future problems. He was done in about an hour and cleaned everything up. It's working today better than ever!
Dennis Swodzinski
2 years ago
Angel Rivera repaired a bathroom faucet. He called me to let me know that he was on his way and arrived as estimated. He was very respectful, courteous, honest and efficient. He diagnosed the problem and fixed it in a timely manner. He had warned me in advance they I might need a new faucet but was able to fix the problem. I was very pleased with the repair and would recommend Angel Rivera and Hartlaub for any plumbing service.
Mariah Monroe
4 years ago
Isaac was friendly & clearly very knowledgeable. We appreciated him sharing what he thought the issue was & what we could possibly do in the future to prevent issues. Appreciate the fast service!
Bridget Lipscomb
a year ago
Thank you Sam!
Fantastic customer service and tankless water heater installation! VERY straight forward, punctual and extremely professional. They didn't just patch things together, they ran whole new gas and water lines to avoid contamination from our old pipes to avoid future corrosion. Worked same day of estimate! Had a new water heater by the next morning. Their service is expensive but they have financing available. You're paying for a team, not just one guy.
Rebecca Himmelspach
5 years ago
Brian Riesner
2 years ago
Called Friday late afternoon had a plumber at my home within an hour. James did a great job with our clogged sink. Very informed and did a great job cleaning up. Saved our weekend plans.
Will use again
Christina Becerra
4 years ago
Our sales rep TJ was honest and informative. The workers that came to install our central air conditioning unit were all professional, courteous and very friendly. Working with their customer service representatives was also pleasant. We are so happy with our new system and look forward to many hot summers to come!
Meryl Schimek
5 years ago
Thanks to Andy and Omar for quick, thorough and clean service!
3/13/2019
When I recently needed a plumber, Hartlaub Plumbing sent Andy and Angel to attend to my repairs. They were friendly, professional, knowledgeable and efficient in assessing my needs and achieving a pleasing end result. I chose Hartlaub Plumbing because they are near my home and have excellent reviews. They have outstanding employees in Andy and Angel and I would definitely recommend them. Thank you for the wonderful service that sometimes is so hard to find.
Erica Kloppenburg
4 years ago
I had a great experience - the technician, Andy, was very thorough in explaining the options available to me. He presented me with different scenarios, and the pro's and cons of each. I was impressed, and would use them again.
LaShanna Brown
a year ago
David Saegert
3 years ago
I disappointed to leave this review as we have had good service prior to the change to Mr. Holland's. I was told when I called that they could send one person to quote two jobs we needed. The first guy took 2 hours and provided no quote. They sent another person who indicated the notes from previous tech were not clear. They quoted part of the job and said the rest would be in the next day. I waited two business days before following up and was told they had to ask management about my job. I had three techs to my home and lost three weeks to only be called and told they don't want to do the job. This will likely be the end of our membership and time with this company.
Simply great service.. Angel knew what he was doing and fixed the downspout issue very quickly. Explained what he found and recommended the next step to resolve the actual problem which was tree branches. Would and will have him back to remove tree branches. I highly recommend him. Pricing was good and fair.
Prompt and friendly service. Andy Gomez did a great job explaining and performing the service.
Patrick McGarry
5 years ago
Isaac came by our house today as we were moving in to help with a washing machine connection and piping issue. Not only did Isaac fix the issue but he went above and beyond to help my wife and I consider other issues in our plumbing. We will using Hartland again and will look to have Isaac help us in the future. Thank you Isaac.
Michael Patek
5 years ago
Both Isaac and Omar are very personable young men. The job was explained and completed in a very proffessional manner. They also cleaned up very well after finishing the work. Both are an asset to your company!
Diana Higgenbottom Anagnostopoulos
2 years ago
Steve Frechette
3 years ago
I called Hartlaub around 8 a.m. and by 10 a.m. Jeff R. was out to look at my newly deceased hot water heater. He was incredibly thorough in explaining what likely happened, what our options were for replacement, and improvements that could be made to the setup to prevent issues like this in the future. It was not long after this time that I found myself with a new and improved, fully functional setup. I started off the day with no knowledge and a busted hot water heater and ended the morning with a brand-new hot water heater and enough knowledge to keep it going well into the future.
I also mentioned we were having another company come and perform annual maintenance on our furnace the next day (planned weeks in advance) and instead he had Adam L. from Hartlaub out there within an hour to perform the service the same day as part of a maintenance agreement that basically paid for itself with discounts on today's service. Adam spent a great deal of time checking over everything and answering all of my questions fully before giving us all the all-clear.
I couldn't be more thrilled with Hartlaub and their techs based on the incredible and fast service I received today.
The guys do a great job! thanks - Dan Cahalane
Leanne Pokorski
a year ago
Andy arrived within the given time frame, was professional and explained each step in the process.
The plumbing expert, Angel Rivera, was at our house quickly to fix broken washer machine connections. He clearly told us the different options to complete the repair. He also completed the repair in a short amount of time.
Eric Ferguson
5 years ago
Isaac and his partner came the next day to replace my sump pump and they did excellent work and were very friendly and knowledgeable. I will definitely use their service in the future if needed.
Cynic Believer
a year ago
We had Jack Hanley install our water heater last week, and he did a fantastic, professional job ~ we would highly recommend him for his skills and his personable manner. He made sure everything was perfectly installed, which was not easy since the day of our installation the weather temp was nearly 25 degrees below zero. He kept all walkways covered to prevent messy cleanup of our floor surfaces, and was a wonderful representative of the Hartlaub Plumbing firm!
Suzanne Schaumann
5 years ago
Hartlub was amazing. We called them with an emergency after hours and they arrived within ten minutes of notification. Issac was very knowledgeable, calming, and compassionate in our time of distress with the flooding. He turned the circuit breakers off where the smoke was coming from and checked all floors of the home for water damage. We would highly recommend Hartlub for any plumbing needs and will be using them in the future.
I thought the salesman that came out did a very good job and it was very knowledgeable of the products that he was selling. We still have not decided on which furnace to get. But his quote came in within reason. Have not decided on which brand of furnace to get. It it will be a rheem, or a Goodman.
We went with a Goodman it was put in starting on May 22, 2018 took them 4 days and the in can out GREAT! The installers worked all day with only and only a 1/2 hour for lunch each day. And they are on the Job. I feel they went above and beyond the estament of the jOB FOR BOTH THE FURNACE and Air conditioning. Thanks I will recommend your company Tony Friend's,
Fabulous from start to finish. Thank you!!!!
Janis Fitschen
3 years ago
I was very satisfied with Angel Rivera's work and responses to my questions, his pride in his work and his company. I am recommending my grandson interview with your company as he informed you are looking for electricians and your employees have a good benefit plan.
Evelyn Frederiksen
3 years ago
If I could give zero stars I would. Way over priced. Tecs seem to have quotas to up sell. When they came out first time to fix the sump pump they broke a pipe that was outside the home. As a result when the water came up in went right back down the side of the house. I did not notice it till he had left a couple of hours later. I went outside and I seen that the pipe outside the house was not attached to the pipe coming from the basement. I called Hartlaub and they said it was not there fault and they changed me to fix it. I also have nothing but problems with my sump pump the switch stops working 3 times now. The pump they sold me did not have enough horsepower to keep up with a heavy rain storm and I had a flood in my basement. Do not use Hartlaub.
Our heating and cooling systems have been most professionally maintained by Hartlaub Plumbing for over 20 years. We travel often and they maintain a 24/7 watch over our sump pump system in case the pump stops for whatever reason. They have also done major bathroom remodeling for us to update our bathrooms. Their technicians are all well trained and know what they are doing. Very very happy with their service all these years.
We had an after hours emergency and Wayne was great! He came out within the hour and resolved the furnace problem. Thank you Wayne!
Very friendly, Prompt, Knowledgeable, And got the job done. Would recommend to others and would use again.
Nathan Musial
3 years ago
Origionally from the city and not knowing much about wells, septic systems, water softeners and sump pumps; Jack took the time to answer all my questions while explaining how everything works. Definitely a professional making it a comfortable experience for me!!
William Kiewit
3 months ago
We hired them to replace the shut off valve for our outdoor water spigot two years ago. When we turned on the valve this spring it had a massive leak from where the pipes were soldered. When we called them to repair the leaky pipe they wanted to charge us a minimum of $175 for a service fee. We feel that they should have repaired the leaky soldering for no charge because a soldered pipe should last much longer than two years before it leaks! Because of the poor quality of the work and the fact that they do not stand behind their work we will never hire this company again!
Hartlaub providing prompt and friendly assistance in resolving our issue. I would and will use them again in the future. We liked with Allen. He was knowledge and efficient.
After reading 120 out 538 reviews, I decided to use Hartlaub. Here is my honest thought:
Pros: get the job done.
Cons: very very expensive.
Did not explain very clear what was done.
The bill did not give a good explanation on the charges.
After the money was withdrew, good luck get a hold of them !
david hornick
2 years ago
Great, fast emergency service. Our kitchen sink was plugged down the line in 3 spots. Much bigger job than I had anticipated on a Friday afternoon, so it was cleared and draining with in 3 hrs
Isaac who came out to fix our water heater did a great job. Clean courteous and professional. Great at explaining what he was doing and very quick. I'd definitely use him again.
Update: the joys of Living in an old house, had to replace a pressure tank for the well. Jeff did a great job. Fast and clean. Again, great service.
Updates 3 & 4: great service on the A/C replacing a contact switch. And also moving a drain location for a shower and roughing in some plumbing. Andy did a great job and worked to get it moved up in the schedule. I’m glad I got them to do it although I’m very handy around the house.
Jim R came to our house at 9:30 at night, in the snow, to fix a sewer backup in our basement. He was thorough, pleasant and explained what he was doing throughout. I HIGHLY recommend Hartlaub and will definitely use them again. Thank you!
Bradford Irby was courteous, professional , thorough and fast. It was a pleasure having him fix our kitchen sink drain. Thanks Bradford!!
Luke Peterson
5 months ago
Very knowledgeable and clean in our experience. You will pay a hefty price tag however.
Jenny taking my call was very nice and professional. The technician Andy Gomez was also very nice, professional, and answered my questions. More importantly, Andy took the time to investigate, diagnose and fix the issue where I thought for sure that he would need to rip into my wall to fix it instead it was something much easier.
Overall the labor was a little pricey (would’ve put 4.5 stars but rounded up) but it’s still better than paying $1500 + because insurance company sucks.
I will use Hartlaub again and I recommend them to others. They’re like a higher end car service place that you can trust!
Rebecca Doepke
4 years ago
Robert Gottheardt
3 years ago
Jim the plumber was easy to work with, knowledgeable and courteous. He was thorough and explained everything clearly. If we need a plumber again, we will be sure to request him.
I had the pleasure of having Angel and Cesar fix some issues that I have been having with my drain pipes. Both were very professional, thoroughly explained the issues, and gave me confidence that i made the right choice in working with Hartlaub. I would highly recommend using Hartlaub for you plumbing needs.
Michelle Miller
4 years ago
Both Isaac and Nick were very professional and knowledgeable about the issues we were having. They also made me feel at ease and comfortable through the whole experience. I will definitely have them back again!
We loved Sam and will ask for him again. Very professional, and very knowledgeable. Explained in detail. We also became a member. 😊 Thank you
Brian Megonigle
2 years ago
Angel Rivera very nice man great job
We had a backed up sink that froze up as well. Bless Isaac Klahn. Bright and early and on the job. Awesome young man. He knew what he was doing and got everything up and running properly. Hartlaub has been a great service to us the past few years . Just the best and 5 stars in our book.
Count on Hartlaub to do right by the customer. Totally professional across the board, they care that you understand what they're recommending and why, and give you/your home their total and undivided attention during service calls--unlike other places that just want to get it done and get over to the next job or go home. They've brought in additional help or expertise, at no extra cost, to ensure that they're proposing the best solutions. When employees of a company really like working there and are supported by leaders to do their best work, it shows. Hartlaub's done major work at our home and we'll continue to be loyal customers.
Matt Cimuchowski
a year ago
Benicio was upfront and honest, easy to work with and did great quality work. He made sure I was comfortable and informed with all work that was to take place during my sump pump install and answered my questions along the way. I would highly recommend Benicio and Hartlaub Services.
Andy and James put in a new Water Heater replacing a Lemon I bought just 2 years ago. They were super nice and informative and threw in a few freebies to help me out! Thanks again!
Tyler Shircel
2 weeks ago
We had an emergency. We called, and they took down our address. They then determined we were outside of their service area and never notified us, leaving the issue for another full 24 hours before we finally received notice. Giving 3/5 stars because idk if their service was good, but the admin side was absolutely a 1/5.
Nereida Glisch
a year ago
Sam and Tony came to install our new kitchen sink. During that time they found out and some of the stuff was rotted so they had to replace a lot of parts on the wood. They are very good pleasant man who know what they’re doing under job.
Jack Hanley was the tech. Installed two faucets. Very friendly, personable and knowledgeable. Job took the time estimated. Very satisfied.
Polite timely service. Responded appropriately to concerns.
Clarence Niesen
a year ago
while the work was done as needed and clean up was fine the results are that my kitchen faucet will have to be replaced due to lack of pressure. they missed a step that they said to blow out lines before restoring water I called for help with problem and within two hours they came out and had the water flowing and me happy.
Justin Chappelle
4 years ago
Mark Klobukowski
2 years ago
Bruce Eichberger
2 years ago
Karen Ozanich
2 years ago
Angel Rivera was very professional.
anjishnu banerjee
5 years ago
Fast and professional service. Prompt professionals. In particular, Isaac, who came to help us, was patient and was willing to answer all our questions, specially with a new place to live in and limited knowledge on our part.
Bryan Neitzel
11 years ago
Great heating repair - I am 100% happy with your plumbing service att all. You were professional, very courteous, and polite to me and my family. I will refer to Hartlaub Plumbing anytyme!
Mike Slivensky
3 years ago
I had a great plumber named Bradford. He was helpful and personable. He answered all of my questions and explained things in a way I could understand. He went above and beyond to fix what we needed. This company even talked us through what to do after business hours. It was a stressful situation that they helped make better. I highly recommend them. Will call them again. Thanks so much!
Lauryn Kennedy
7 months ago
Plumber replaced toilet and disconnected and removed old water softener. He explained what he was doing, answered all my questions, and completed all work to my satisfaction. Plumber was knowledgeable and professional. Thanks very much!
Isaac K. was our technician and he was very friendly, courteous and knowledgeable. He spent the time to identify & fix the problem, as well as educate me on various components of my house. He also installed a new toilet efficiently and made sure everything worked well and cleaned up after. Would highly recommend them!
Fast emergency service. Upfront, provided several options for pricing and honest with everything that was going on.
Wayne came to perform a furnace tune up. Andy installed a water line for the refrigerator. They were very professional and informative. I appreciated the communication with the recommendations and the quick work they both performed.
Joseph Cawley
5 years ago
Very extensive review of our plumbing needs. Jeff was very responsive to our needs and answered all of questions.
cathy bartels
3 years ago
Our water heater sprung a bad leak on Tuesday night. We called several plumbers and left messages. Hartlaub plumbing replaced it first thing Wednesday morning before any of the other plumbers even called back. The quality, cleanliness and professionalism of Angel's (the plumber) work was top notch. He showed real concern in light of the quarantine going on. He even answered all of my questions. I could not have asked for a better experience.
Sara Brecheisen
2 years ago
Jack H. was extremely friendly and professional. He did quality work and went above and beyond what was required.
Pasquale Fedele
4 years ago
Experience with Hartlaub was nothing short of amazing. The amount of detail put into their write ups and up-to-date information was great. Isaac, the plumber on-site, was particularly great, friendly, and simply knew his stuff. He did a great analysis on everything and definitely earned my trust.
Wayne also visited the home and did a great job inspecting the HVAC system, noting details reviewing everything with me. Wouldn’t think twice to use them again and I’ve already reached out for more work to be done.
Mary Curcurio
2 years ago
Daniel Leonardi
3 years ago
The Hartlaub repJack Hanley was professional, knowledgeable and courteous.
All aspects of the job were well done. Our technician was very polite, positive and professional.
There was a leak in the bathroom sink. They fixed that and replaced the countertop which had a crack in it
Kathleen Sauer
4 years ago
People are friendly, and really try to accommodate your needs when something goes wrong.
Anthony Ciurro
2 years ago
The team is very focused on giving the best quality service at the best price to suit your needs. THANK YOU!!
kathryn krubsack
4 years ago
Rachel Christen
5 years ago
Jeff was truly amazing. He went above and beyond to make sure that our gas line was installed properly and was functional. He also answered some general questions that really helped us out as new home owners! He was polite and professional! Thank you so much! We highly recommend him!!
Christine Heim
3 years ago
janet christy
3 years ago
Ben McLaughlin
2 years ago
Catherine Krabath
5 years ago
Professional and efficient! Isaac (my plumber) took the time to explain everything. He was courteous and did a great job unclogging my kitchen sink!
Mary and Len Jaworski
2 years ago
Although we thought the price was high, turned out to be worth it for the service we received. Water heater needed replacing less than a week before Thanksgiving. Hartlaub was able to come out on Monday. Our plumber, Andy G. discovered a dent in the new heater from Ace Hardware that we had supplied. I was able to get another delivered free from Ace within 1/2 hour (thanks Ace Hardware West Allis!) and Andy was nice enough to wait. Installation went smoothly after that.
Denise Marisch
3 years ago
Shelby Ditter
3 years ago
Angel R. Was awesome!!! On time, professional, knowledgeable, hard working. Did an awesome job and explained everything thoroughly. Would definitely recommend!!! 😁👍👍
Tony Novinska
3 years ago
Angel Rivera was an excellent technician. He diagnosed and fixed the problem very quickly and did great work!
Jack with Hartlaub Plumbing replaced our hot water heater and showed exceptional professionalism, punctuality and responsiveness. We were especially nervous having someone else in our home with the current COVID-19 pandemic, but Jack put us at ease with all the precautions he took including wearing a mask while in our home, gloves, and shoe booties. Our experience was very positive and we would not hesitate to use Hartlaub for our future plumbing needs. - Jeremy & Joleen Opala
$605 for this repair?????
Samuel Rueber
2 years ago
Angel Rivera came in and was extremely helpful to diagnose a leaking pipe quickly and efficiently. He then offered a few solutions to help us out.
Darik Mischke
3 years ago
The price was very expensive. The technician was friendly and courteous, but very expensive.
Kim Ledvorowski
2 years ago
I would highly recommend Jack Hanley. I will definitely ask for him in future. Our 4 family apt building is over 70yrs old & we were having pipe & leaking issues. For my repair he explained in detail how problem started, what repair options I have & outcome in future of option I chose. I was so impressed that he was so professional & knowledgeable for his age. He gave me the impression that he was an honest hard worker & extremely intelligent in his field.
The Other Guy
2 years ago
Jeff was very professional, courteous, and helpful in scheduling the work I needed completed. My main two shutoffs for water inside the house (before & after the meter) were broken, one leaking, and the water meter itself was leaking. Due to the curb shutoff being inaccessible, he worked directly with the City to schedule when to work together to complete the project. Considering the effort involved, he did it quickly and efficiently; and the cost was reasonable considering what had to be done
Timley, reasonably priced, and competent
Highly recommend James to address any plumbing issues you may have. He worked diligently to fix our issue. He was very professional, knowledgeable, and super clean. He was so nice, that by the time he left, our daughters said they wanted to be plumbers. Never a good time to have to call for a repair but nice to know there are great folks at Hartlaub.
Virginia Meleski
5 years ago
My experience with Hartlaub Plumbing surpassed all my expectations, from being not only on time, but also giving me several solutions for my plumbing issue. Isaac Klahn did a superb job, he fixed my plumbing and cleaned everything up. Thank you Isaac!
kyle matusinec
5 years ago
James was very informative and efficient in completing the install of our new dump sink faucet, related shut offs and pipe work. He was able to quickly snake our bathroom sink and remove the blockage. Very knowledgeable and was able to explain the how and why for items worked on. Excellent turn time, next day service.
Stephanie Grenzer
5 years ago
We were a 1st time customer----VERY HAPPY with the service we received!! Andy G. was our plumber and he was extremely professional, kind and did excellent work from start to finish. We had a few projects for him to take on and executed each request for us in one day. He was efficient and respectful of my mother’s home. Thank you for the help and we will definitely be reaching out for future service needs!
The Hartlaub folks are very courteous and conscientious.
Peter Kissinger
5 years ago
Good, fast and friendly service. Jeff gave me good information about things to look for and potential problem areas in my house to help avoid major damage. Would recommend and use again.
Family Kocinski
5 years ago
Service Technician Sam was extremely friendly; he explained what the options might be and then he worked quickly! Our household is back in shape, and we have met a new neighborhood business to call on again.
BTW - we also appreciate that you advertise in our St. Elizabeth Ann Seton bulletin!
Andy and his apprentice were professional and courteous. They were meticulous in their work and very careful.
I highly recommend Hartlaub Services. I had a “less than ideal plumbing situation” and they got the job done in record time. Everyone that did the work was knowledgeable and professional. Andy is a great asset to the company and Mike, the owner, spent hours working on the project. I give Hartlaub 5 stars!
Clogged drain turned into a large scale excavation and repiping of entire house. Andy, Isaac, and John worked long hours trying to get everything back in order. The hard work was noticed, and they cleaned up after themselves after each day which we appreciated. Andy also went the extra mile dealing with the paperwork required for my insurance company. Thanks guys!
Had Andy and Jack come out, Very Professional, answered all questions.
I needed to replace the water heater in my condo, and the crew @ Hartlaub did a terrific job. The project involved replacing a short 50 gallon heater hung in a tight closet over my stacked washer/dryer - something many contractors wouldn't want to touch. They got the job done in a single day exactly according to my wishes. Jack, Caesar, Adam and Sam are outstanding professionals. I highly recommend Hartlaub.
Marja Finnigan
2 years ago
Customer service is unmatched. We recently had our laundry sink backing up and they were able to come quickly and resolve the issue. We were so worried that it was going to be crazy expensive, but it was reasonable and most importantly done quick and well (on a Saturday!) We’ve used a number of other places and really had the run around in terms of service, cost etc. I feel at ease knowing I will get timely service from a place I really trust.
Jan Margelowsky AKA Critter Mom
3 years ago
Our sump pump went out. When I called they said they could be out around 5 pm, but Jack H. was here by 11:30 am!! Jack was very pleasant and explained everything along the way. In no time he had the new pump installed and running. Thank you Hartlaub and Jack for doing such a great job!
My technicians Jack and Cesar were super knowledgeable, easy to work with and did a great job. Highly recommend!
Laura Cavanaugh
2 years ago
GREAT SERVICE. TIMELY and VERY PROFESSIONAL . HIGHLY RECOMMEND the PLUMBER was quick, helpful , and very knowledgeable. FIVE HUGE STARS .
Andy called before the appointment, inquired about parking, and even offered to bring coffee (I'm not used to the five-star treatment). He was friendly and detailed throughout the appointment. He wore shoe covers, and used a mat protect the floors and maintain a clean working area. Overall, the service was excellent.
Radtke Family
2 years ago
We had Jennifer from Hartlaub come out to give us an estimate on remodeling our basement. While we did not end up choosing Hartlaub to complete the project due to having some neighbors highly recommend someone else, I wanted to write this review based on the estimation process. When reading reviews for Hartlaub, I was unable to find ones for their remodeling side of their business - most were plumbing reviews. So, I am hoping this helps someone looking to have them come out to remodel. We were very impressed with the estimation process - Jennifer came out to take measurements of the basement and talk about a general design. She then came back a couple of weeks later with her design - this included a CAD drawing of our basement and a very organized and details proposal. She sat down with us and walked us through each of the sections of the proposal and answers our questions thoroughly. Based on this experience, we were very tempted to complete the project with Hartlaub, but ultimately went with someone who our neighbors had used and recommended. So, recognizing the power of reviews and recommendations, I hope this review helps people looking for someone to bid on a remodeling project in their home. While I can't speak to the finished product, the estimation/project proposal process was impressive.
Lynda Gearheart
a year ago
Adam and Bradley arrived today, promptly at Noon as expected. They were very friendly and informative and explained everything to me. Gave me options and great recommendations. They are great representatives for your company, and I look forward to working with them in the future.
Michelle Moore
3 years ago
Raymond Wunderlich
5 years ago
We are so pleased with the service offered by Hartlaub in the installation of a new furnace... they were VERY PROFESSIONAL and timely and efficient throughout the process. .. we would HIGHLY RECOMMEND them!!!!!
We signed up for Hartlaub's annual service (as recommended by our inspector) and the pricing was excellent compared to a variety of other companies. Hartlaub makes 2 visits per year, one in fall and one in spring to check everything out, make any recommendations, and then the company makes a follow up call from each visit to determine if you want to move forward with any of the suggested services. We've only had the fall visit (furnace and plumbing, spring is A/C and electrical) but they were very thorough and I am happy with their work. We were debating having a water softener installed and they assisted with testing our hardness/water quality for no extra charge. Their customer service and professionalism are great. Their techs are always very knowledgeable, patient and answer any questions we have. They also each give you a personal card which I think is a nice touch. I also really like their website, easy to navigate. Highly recommend!
Yogesh Dubhashi
a year ago
They replaced my central air unit today. They did good work despite the rain.🌧The duo worked well together. They were very knowledgeable even when telling me about my new what I thought was energy efficient furnace. Letting me know it wasn't energy efficient unlike the other company that put it in told me it was. Hartlaub also put in my water Heater in 2017 after home depot's contracted crew said that they couldn't do the job once they got to my house to install the new water heater. hartlaub's guy had no problem and didn't say he couldn't do the job. I asked if he needed to come back once he came and assessed the situation. He said no that he will do it right now👏👏.he was highly skilled in his craft. The duo that installed my central air were gooood with high skill level as well. Thanks Heartlub.👍
Paige Moilanen
a year ago
We were very relieved to have our plumbing issue fixed the same day. Kyle was great. Highly recommend!
Alison Gatons
5 years ago
I’ve had Andy out twice now. Once to help creatively relocate my laundry room and now to fix a leak. Their office is always great to work with and very helpful. The service is always great!
Michael Hasenstab
3 years ago
We've used Hartlaub several times for work at our home. The work done by their service people has always exceeded our expectations. The plumbers (we've also used them for electrical work, so this comment covers that as well) always call ahead, text a photo of the technician and arrive on time with all the tools and parts needed for the work. The work is completed very professionally and to a high standard. They take steps to protect our floors and the work area. Top quality company with top quality employees. Shout-out to Jeff Ratajczyk for excellent plumbing work.
Jocelyn Rasor
2 years ago
Andy was so friendly. I had received quotes in advance with different service options so I knew what was coming. I had a battery backup sump pump installed with WiFi alert add-on. They were flexible, kind, and completely up front.
We noticed that there was water dripping into the basement, and quickly traced it back to the kitchen sink. Hartlaub came out the very next day to fix it. Andy and Jack were extremely professional and quickly determined the cause. Since they carry everything in their truck, they were able to replace our ten/fifteen year old faucet with a brand-new one right away. While Jack installed the new faucet, Andy also checked and fixed our shower handle (which had become sticky and difficult to turn). The entire process (diagnosing the issue, choosing a new faucet, installing it, and checking a few other plumbing complaints) took just over ninety minutes. I was very pleased with how efficient, professional, and skilled Andy and Jack were.
blessed family
5 years ago
Would highly recommend Hartland. They came out and serviced our furnace. Service technician, Pat,
was thorough in his explanation of what work was completed. I was able to see before and after pictures of the work completed. Price was reasonable. Friendly service.
True professionals from start to finish. Customer service was friendly and efficient. They sent a photo and brief bio of the plumber, which I love especially if my wife is home alone. Called on their way, arrived quickly, assessed the problem, explained the problem and gave me options, and completed the shower repair. Super friendly. Already recommended to my friends. Will use for HVAC and electric too.
Julie Pacheco
4 years ago
Had a leak in a temper tank on a Saturday night at 10:00. Got the water turned off and they can on Sunday morning. Jack( our plumber) call before arriving and asked if I need a coffee before he came. I will be a life long customer. Thanks so much. I have water.
Let me tell you something, it’s very rare that I leave good reviews, but this company definitely deserves it! They are honest, reasonable, knowledgeable, and professional. I called them to repair a tankless water heater I’m having issues with. Unfortunately they were unable to repair it at this time because the unit isn’t showing any error codes; but that doesn’t stop them from still trying until they figure it out. Andy was the technician they sent out, he is AMAZING! Thank you Hartlaub for restoring my faith in plumbing companies. There’s not many honest ones around anymore, but I’m thankful you’re one of them! Keep it up!
Richard Vander Hart
4 years ago
Margaret Cotter
5 years ago
It was easy to schedule. He arrived on time. He used booties while in the house. Wasn’t happy about the charge (who is?) but my bathroom sink no longer leaks and the drain runs freely. So I am very happy.
1st class removal and installation
Diane Graykowski
a year ago
Always on time and with explaination of any/all work to be performed
Jack showed up on time. He looked at the work we wanted done and provided recommendations and costs. He completed the work efficiently and cleaned up after himself. He was courteous and professional.
Angel and Michael G. were professional and efficient at replacing my aging sump pump. They explained each step of the process and answered all of my questions. I would highly recommend Hartlaub for your plumbing needs.
Buddy Ellen Ellen
5 years ago
5 star for Andy, excellent
I called regarding a kitchen plumbing issue on a Sunday and received immediate response and next day apt. My technician Jack H called before arrival, was prompt and efficient. He explained entire process thoroughly to solve my issue. Great work and affordable pricing. Will be using for any future issues.
Jim did excellent work—highly recommend!
Isaac was very professional, and explained everything before he started.
Stacey Phillips
3 years ago
I always wait a few weeks after having major work done to see how a company responds during the inevitable follow-up period. I'm happy to report that Hartlaub did great and was responsive for a couple things that came up in the next week or so and I have had a fantastic experience with them from start to finish. A few weeks ago I had Angel out to check out what I was hoping was a minor issue but deep down suspected much more was going on with the plumbing system in the house we bought last year. As suspected the job ended up being a bit of a emergency and Hartlaub was able to rearrange their schedules so they could do the work that week which I really appreciated. Everyone was personable and friendly and able to explain things to me in an easy to understand way and they kept me updated throughout. Over the week I had Angel, Jeff, Jack, Benny and Al and everyone was universally great.
Their billing process was a little confusing when I first called but I came to appreciate it because once they quote you something the price doesn't ever change no matter what comes up. Yes, they probably are higher priced than some other operations but plumbing is expensive because it's a hard job. They do seem to schedule based on the criticality of your job which I certainly benefited from but on the other hand it took nearly 2 weeks for them to come back to fix a running toilet which seemed long since I was supposed to be getting priority scheduling. In the end though I understoodd. A running toilet is not a crisis and since it was ultimately considered warranty work on the initial job they didn't charge me which I appreciated.
I also had Michael out from their HVAC group to check over our furnace and he was friendly and pleasant as well. We will continue to use Hartlaub for services going forward.
Jack was great-very professional, early and personable. Fixed the issue and no additional costs that were not discussed ahead of time. Very happy with my service.
Cheryl Clemons
4 years ago
Isaac was excellent! He was polite, personable and very professional. I would not hesitate to recommend him and Hartlaub Plumbing to everyone!!!
Hartlaub quickly got Andy Gomez out to my mother’s house for a leak. He alerted us to a bigger problem that we needed to deal with and he was able to start that job immediately. A colleague was dispatched with the needed parts and the job was completed and made a significant improvement to our laundry room. Andy and Cesar were professional and efficient and we are grateful for their excellent work.
Jennifer Earhart
3 years ago
Patrick Conway
3 years ago
I always use Hartlaub. They are quick and efficient.
Thomas Kobylinski
4 years ago
Charles Stoianovici
4 years ago
Very professional! I called several companies and none of them were as professional, curteous, and well organized as Hartlaub. Isaac came in and did a fantastic job fixing the plumbing issue I had. Great price, great service!
We had a great experience with Hartlaub with a big job replacing our boiler and A/C at the same time. Pat was outstanding- very thorough and very personable.
I was extremely pleased with my experience using Hartlaub. Jeff was very knowledgeable and diagnosed the root cause very quickly. It took less than two hours to replace the piping under my stationary tub. The cost was very reasonable and Jeff was very friendly. I will definitely use them again.
Anthony Ingram
a year ago
Don't like black people
The pregnant dispatch lady had a pregnant attitude over the phone...
Very rude nd unprofessional
Ken Kessenich
4 years ago
Great service, explanations and product provided
Hartlaub services lived up to their name and business motto on my project. Jack was a very trustworthy, friendly, knowledgeable individual who takes pride in his work. We are so thankful to have found a company with employees that we can trust to do a good job, and respect our home & pets, when we can not be home to watch over during the project. Jack was on top of all communications at the drop of a hat during the project. he would take any time needed to answer our questions even at less convenient times. Jack went above and beyond by talking with our family members in the trade and assuring them that the job will be done correctly. Our tankless water heater works VERY well and all of our plumbing looks professional and top notch! Very messy job but the crew was always careful to clean up after themselves to not track it all around our house. Huge thank you to Jack, Allen, Kyle and Nick for all of the effort put in on our project! Highly recommend!!
Tammy Hatcher
5 years ago
We had a great experience with Jeff and his knowledge of our plumbing system. I would highly recommend Hartlaub for all of your household needs.
Keith Pomaranski
3 years ago
Hartlaub did a great job in replacing our sewage pump.
Jack came out after hours and stayed for hours! He came to install a new water heater for us after ours broke the night before. Right before he came our sewer drain began to back up into our basement. He was able to clean out 3 clogs from our drain on top of what he originally came from. He was honest, professional, clean, friendly and trustworthy. We will definitely be using Hartlaub and Jack again!
Karen Freitag
4 years ago
I learned of Hartlaub through the ProReferral program at Home Depot. I prefer to support companies that have been reviewed by Home Depot, as I know they are very thorough in the qualifying process. As soon as my request was entered, I received a call from their office. We set up an appt., which had to be changed by Hartlaub, due to unforseen circumstances, but Ann Marie was very professional in explaining the situation and working with me to schedule another date. My next appt. was scheduled and I received a call from tech Jeff, advising me that he was on the way. I appreciated the heads-up! When Jeff arrived, he put shoe covers on (thoughtful) and inspected the job, which was installing a new bathroom sink fixture and a new shower fixture kit. He informed me that the P-trap for the tub, was not up to code and explained what type of problems it could create. As I had experienced problems with drainage, it made sense to have it updated as well. The tech was unable to start the job that day due to the time needed for the work, but still checked with the office and another tech to see if it was possible. We planned another day, where they could get started early and attack the job with two techs versus one. On the day of the install, three techs arrived! Eric, Angel and Issac. All wore shoe covers as they went in an out for tools, etc. They arrived at 9 a.m. and I had errands to run, but felt comfortable leaving them in the house while I was gone. I came back in the afternoon and they were wrapping up. The areas were being cleaned of any debris and even wiped down (the tub) with a cleaner. Eric went over the work that they had performed and showed me that everything was functioning. To confirm that there was no residue, or air in the system, he checked the kitchen sink faucet, which he tightened and cleared of mineral particles (thank you)! I was satisfied with the work and with the consistent communication provided by the office. Ann Marie did a great job of explaining their service program for HVAC tune-ups, service etc. I appreciate everyone's professionalism regarding the service I needed. I work with pro's everyday and will make sure to mention Hartlaub to my associates and customers. Thank you for a pleasurable experience!
We’ve had work done by Hartlaub a few times. The service is well done but the customer service not so much. Trying to call into the office and ask question you will be constantly interrupted and made to feel stupid. I think we’ll go elsewhere for future service.
Update - we recently had them maintain our furnace and a/c as a part of a maintenance package we had previously purchased. Somehow one of the propellers on our air conditioner is bent. The tech also never even came back into our house after we signed to have him treat the drain pan. He said he needed to run out to his truck and never came back in the house.
David Cywinski
a year ago
Marybeth Schraa
a year ago
Andy was helpful and professional in assessing what was going on with our water pressure. He was willing to test different equipment and make calls to gather details on our equipment that I did not know. I appreciated the effort for determining the cause to our water issues.
Julia Slater Blotz
2 years ago
Excellent experiences with Hartlaub, we have used them three times now, and I’ve been impressed with their professionalism and kindness each time. Associates are always knowledgeable and helpful!
Proven Service
3 years ago
Bradford did an excellent job explaining the contract, the procedure he would do, and what he found after he analyzed the problem. He was courteous, friendly, and willing to answer my questions.
Jennifer Dries
a year ago
Kristofer Kainz
3 years ago
Our toilet was leaking the week of Thanksgiving and we had company coming over in two days. We called Hartlaub and they came over the same day to look at and fix our problem., From the lady who answered the phone to James who was the serviceman that came, we couldn't have been happier with the experience. Everyone was professional and courteous and all pricing was upfront. No hidden fees or surprises. We would recommend Hartlaub to anyone needing any service they perform. We will definitely be using this company again!
Exceptional experience with Hartlaub because of the care and attention from Isaac. From the first call, where he asked if he could pick up anything for me (coffee, snack) on the way. . .to his persistence at solving a difficult water hammer problem. . .and communicating with me every step of the way. A job well done. I especially appreciated that he consulted other staff for second opinions as he considered solutions. I look forward to continued business with Isaac and Hartlaub.
Hannie story's
3 years ago
Robert Kurudza
3 years ago
Love the friendliness of Brenda when I called all in a panic. She followed through and called me back when she said she would. Binnie and Allan were great! I especially loved the bios on the text messages I received. Keep up
The good work!
Robb Kurudza
During the holiday season discovered significant issues with basement drainpipes requiring significant rework. Hartlaub was quickest to respond and Jeff R was even quicker to schedule a visit. Chose to work with Jeff R based on comfort level and price. Great decision. Jeff R established a plan in short order and executed through completion. Great communication from Jeff R and the entire Hartlaub team throughout the project as well. Everything was explained along the way and some additional no pressure upgrade recommendations were suggested with pricing provided and we moved forward with those suggestions. We joined their Total Care Club before the work was even completed and look forward to having them provide their other services moving forward.
We had a water heater issue on a Sunday afternoon. Called and the person who picked up was knowledgeable and able to provide a rough estimate on the spot. I agreed and they were there within the hour. Solved the issue promptly, and were very friendly. Highly recommended! Will call again for any plumbing or heating and cooling issues.
Toy Reviews for Parents
a year ago
Water heater went down in winter another contractor couldn’t fix it they came in 15 minutes. He was super down to earth highly recommend.
Shantanu Goswami
5 years ago
It was great working with Jeff and Wayne. We just bought a house and had issues with gas lines and sewer pipes. They assessed they situation and provided us with excellent and prompt solutions.
Excellent workmanship by a fully qualified plumber. Jeff took time to answer all of my questions and explain all of the options. He completed the job quickly and professionally. Highly recommended!
I recently used Hartlaub for both HVAC and Plumbing. I had two technicians (Wayne - HVAC and Issac - plumbing) come at the same time. Both technicians represent Hautlaub very well. They both are very professional and extremely knowledgeable about their profession. They each took the time to explain what they found, what they were going to do for any fixes and then either resolved the issue or provided a detailed estimate of the recommended fix. What I appreciated the most was they were very personable and honest. Instead of saying, 'you need to fix this now' they explained findings of potential issues just to make sure I was aware of them. They also left each area they worked in just as they found it, no mess left behind.
I would recommend Hartlaub to anyone looking to have exceptional professionals resolve any issues related to HVAC, Plumbing, or electric!
Thank you to both Wayne and Issac for making my Hartlaub experience great!
A bit pricey but very professional and great customer service. Worth the money!
I handle affairs for relatives that are cognitively delayed. I live in a very small community that is hours away so Milwaukee has been culture shock for me. I soon realized how fast someone will take advantage of a situation like this. After getting burned a few times, I read up on reviews and chose Hartlaub. I cannot say enough good things about them. Their workers have always been professional, patient, and understanding of the situation and the client's disability. They fix things correctly and point out issues that were done wrong by the previous maintenance workers. They make suggestions to the boys and myself on how to prevent future problems. Everything is done via phone or online, including payment. They send before and after pictures and now even send a picture of who is arriving to do the maintenance, which would be nice if I actually lived there, lol. I feel they get to the job in a reasonable time and once had an emergency, where they came the same day. We do most of our own maintenance at home, so I cannot make a judgement on cost but will say I have not had to pay to have anything redone and have never been disappointed or have had concerns about their work. For me, it all comes down to trust in their work and their employees and we have that with Hartlaub.
James was great at diagnosing the issue and assuring a quick resolution.
Amanda Walters
2 years ago
This was the second time we have used this company. They are wonderful to work with, quick to respond and transparent in what they are doing at your home. Highly recommend.
Ben was on time, explained things well and did not leave a mess behind.
Lauren Peterson
5 years ago
The service technician Andy was knowledgeable and courteous. He was done quickly and cleaned up afterwards.
Angel Rivera was very professional and responsive. He explained everything to me.
Joe Steckelberg
5 years ago
I'm a first time customer. Very happy with their service. Isaac K. was very polite. Great customer service. I'll definitely use them again.
Barbara LaSee
5 years ago
Recently, I had Isaac Klahn, a plumbing expert from Hartlaub, fix four different plumbing issues at my house. He was professional from start to finish. Isaac told me that first, he would assess the problems and then would give me a written plan which included both “the very best option” and “the great decision”. Each option included the price. I chose the “the very best option” and he immediately went to work. When he was all finished, he showed me his work, and explained how everything would work now. Each area was cleaned up, and the price quoted was what I was charged. The entire experience was positive and I highly recommend Hartlaub Plumbing, Heating, Cooling & Electric.
David Schiedt
2 years ago
Caesar and Angel did a great job assessing the problem and fixing it quickly as well as helping with my additional problem being upfront about it needing some extra expertise. Thanks!
Andy was great. We discussed all options and he came up with the most effective solution to minimize both cost and mess.
Steven Rinzel
4 years ago
Great service - great work - very efficient and answered all questions on the work performed
Lawrence Kluwe
5 years ago
Great service : Isaac Klahn was very experienced with diagnosing the problems before starting work. He is very experienced and offers options to keep the cost down. Did work at mother-in laws house and was very respectful with an old lady with memory problems. Very happy with services rendered. Referred him to our next door neighbor. Hartlaub is on the ball and available when others are not.
Goran Zadrima
4 years ago
Jeff and Isaac did fantastic job. Extremely profesional and genuine. A+
Definitely recommend these guys!
Great staff to work with.
I had a great experience with Hartlaub Plumbing! I needed a more involved repair, replacing PVC and reseating a toilet. Isaac Klahn did the work - he explored and explained all my options. The quality of his work was outstanding and he is professional, friendy, quick, and thorough! Customer Service and communication about when they would arrive was great too.
Maile Barnhill
2 years ago
Great service from Jack. The people at Hartlaub are efficient and very easy to work with. Very professional and reasonable.
Jim did a fantastic job. His experience and knowledge justified the price. He was thorough and took the time to explain everything. Thanks again Jim.
april liberski
5 years ago
When our hot water heater suddenly went out we called Hartlaub and they were available to come out the very next morning. They sent Isaac was the most friendly, knowledgeable, thorough technician we have ever met. He made sure we knew all our options and understood. He exceeded our expectations. We will be telling everyone about our great experience! If we ever need plumbing, we will use Hartlaub and making sure we have Isaac!
Mary Gaspervich
3 years ago
Both technicians, Angel and Wayne, were very professional and did their jobs quickly and efficiently.
Mamta Malik Pandey
4 years ago
Isaac was excellent, very friendly and explained everything in layman’s terms.
I am a first time customer, I had a sewage back up in my basement every time I flushed the toilet. My wife is pregnant and needs to use the bathroom when need be. I was in a panic and needed this fixed asap. I got a call from Issac and he asked if he could make my terrible day go better by getting me a coffee, soda or even stop at the grocery store for me on his way to my house. I thought that was extremely thoughtful of him and I knew right away he was definitely going to do his best and make sure the problem would be solved before he left. Issac went above and beyond and was very knowledgeable. He used an auger to clear the roots from my drain as well as a camera too look down the pipes and see if there were any other issues, then he put roto x down my main pipe to prevent this from happening again anytime soon. He didnt force any extra sales on me like some companies will. He suggested certain things that I needed and things I didnt need he told me the issue wasn't big enough to go that far He wasn't out to scam me, he was there for THE CUSTOMER. I have used other companies in the past but after tonight's experience i will now only be using Hartlaub.
Chris Roosien
3 years ago
Tyson Kuhrmeier
4 years ago
I had a maintenance plan with Hartlaub. They did good work and were attentive when I called. They were also kind when I asked to end my maintenance plan early because I got a new furnace and an A/C with another company. They get three stars because while the product and service is great, Hartlaub is extremely expensive. As a result, I ended up having another company install my furnace and A/C.
Don't waste your time calling them.
Go with Milwaukee plumbing & piping!
Here's what happened. Needed a new water heater at the home. 40Gal Gas.
Your pricing is out of control for services. Water Heater $2,000 or supply your own for $1,250.00 to install. Your competitors are at $490 to install your own water heater & $1,300.00 with a new water heater from them.
I will share on New Berlin, Wi. website and other sites on how you're ripping off your customer base.
Sincerely former customer. Al
Kate McFarlane
3 years ago
Everyone we’ve had experience with at Hartlaub has been great! Andy is a plumbing wizard!
Very professional, took care in making sure didn't bring dirt into the house, was able to fix problem quickly
Brenton Roberts
4 years ago
Great experience with Hartlaub today. Bradford was very thorough in the work he completed and walked me through everything he did. Would highly recommend their services to others.
Nick was a competent technician he solved the problem was friendly and knowledgeable
Lauren Anderson
3 years ago
Angel was extremely professional and provided us with various options for the plumbing project we had. He answered all of our questions honestly and to the fullest extent. I will definitely be using Hartlaub for future projects.
Jim, your plumber did an awesome job replacing my water heater! I will always use your services.
YourFit Nutrition Consulting
a year ago
Carol Gunnare
3 years ago
Lawrence Bugni
3 years ago
I had to replace the utility basin in the laundry area and was told by two companies it would take 7-10 days to get here. I phoned Hartlaub and when they heard I couldn't do any laundry a plumber was over the next afternoon. Andy examined the problem and advised that my 90 year old pipes should be replaced when the new utility sink was installed. The estimate was reasonable and four hours later Andy had completely modernized my set-up. The work was sturdy. looked good, and gave me more room to work. I can sincerely recommend Hartlaub for its quality of work and consideration.
In selling my parent's home, the new owners required some plumbing repairs in a quick time frame. Andy was very professional and did an excellent job for us. The fact the team could schedule us in so quickly was amazing. Thank you!
Pudgy Reviewer
3 years ago
This is the 2nd time Jack has come out for plumbing repairs and preventative maintenance. I’ve never had a better experience with another HVAC/Plumbing company. Thank you!
—The Jenkins Family
I had used this company when I first bought my house 3 years to clean out my cast iron pipes that backed up into my bathroom. They were fantastic, efficient and thorough. 3 years later the other side of my house backed up due to the pipe underneath my house that completely broke and disintegrated. Again, they came to my rescue and were able to open my basement floors up replace the underground pipes, replace the exposed pipes and made them up to code within 4-5 days. Angel was the main contractor in charge of the whole process and I couldn't thank him enough for how courteous he was, efficient, explained exactly what needed to be done to make it correct once and for all. He didn't hide anything. It was a little shock, but he was so honest about what I needed to have done. I can't thank him enough for how thorough he was in caring for my plumbing issues.
Despite it being a stressful time for me, the Hartlaub staff did an excellent job at making it a very smooth process. My furnace went out on a Friday afternoon and they were over Saturday morning to install a new one. Pat called 15 minutes prior to arrival. He offered to bring me additional space heaters and hot coffee! They put down runners and wore shoe covers to keep things clean. I would highly recommend them for all of your HVAC and plumbing needs. I would not hesitate to call them again but hopefully it won’t be for awhile!
Thought I was dealing with a reputable highly rated company. Communication was good, courteous and friendly on the phone. Technician arrived and charged $628 to replace a shower cartridge. 30-40 minute job, only had to screw off and screw on an easily accessible cartridge. The repair didn’t stop our shower head drip. After the shower head was still dripping the technician told my wife we should replace our shower head because that’s why the water is dripping. Excuse me but we called them to stop the drip. So we were charged $628 and the problem wasn’t fully resolved.
Called a reputable company to come out and found out there was nothing wrong with our shower head. The problem was still the shower cartridge. So I have no idea what they actually fixed because nothing was resolved and we were out of $628.
I guess they would’ve wanted $600 more to screw on an unnecessary new shower head. I’ve never been charged so much for such a simple straight forward plumbing job. To throw salt on the wound, the issue wasn’t resolved.
kurt zschogner
5 years ago
Thank you so much for the great service I received. Jeff came over last night and cleared my clogged kitchen drain. He was professional and explained to me everything that he was doing. He even cleaned up after he finished, it was like he never was there. Awesome work Jeff. Thank you Hartlaub.
We’ve used Hartlaub before and appreciate how knowledgeable they are. Jack was on time and super friendly. We will be a customer always. Thanks so much!
Susanne Behrend
a year ago
We were extremely overcharged for a very simple fix. They are quote based and ovrerquote. We thought the repair was going to be involved so accepted the quote but it ended up being a very simple and quick fix. Paid double what we should have. Would never call them again.
Maureen Catania
4 years ago
Bradford and Jeff were great! thanks for the service!
Amazing and professional service. They took the time to troubleshoot our issue over the phone on the weekend. When that didn't work, they promptly made a service call and fixed our water heater on the spot. No more cold showers for this guy!
David Nevicosi
5 years ago
Our entire experience was top notch and professional . Our sump pump broke and was spraying water all over our basement . They answered the phone right away at 7:00 pm on a Saturday night . Our technician James was at our house in under 20 minutes . James was the best . He explained everything clearly showed us what he was doing and was kind and friendly to my family ( my 3 year old was very curious and scared and he made her feel much better) . My daughter said she has a new hero cause he “fixed my basement “. Clear and no pressure about payment and pricing. We are going to have them back for more work this spring
Kim Konopacki
3 years ago
A mix up with scheduling for a routine maintenance call was quickly and pleasantly resolved. The technician called to give me a heads up that he was on his way. He was friendly, knowledgeable, informative and honest. I ALWAYS appreciate a service that respects customer's homes enough to have their people wear booties over shoes in the house!!! Hartlaub will be our go to for plumbing, heating/cooling, and electric.
Ben Fleckenstein
a year ago
Shirl Whitaker
3 years ago
We have been customers of Hartlaub for 5 years. Their prompt response to our needs, fair prices, and professionalism are exceptional.
The technicians name was Nick, James absolutely happy with their job and knowledge, great human and gave me a lot of option to get the job done will do bussiness again thanks so much James
Christopher Burg
5 years ago
Andy Gomez was awesome. Very professional and did quality work!
Haurtlaub is an outstanding company to get your heating and plumbing needs accomplished and done correctly the first time!
Bruce Stevenson
2 years ago
Jen Macakanja
2 years ago
Our oven, fridge, microwave and half of the outlets in the kitchen stopped working on a Sunday. Hartlaub answered my call immediately and asked us some questions trying to troubleshoot it first before making a trip to the house. When that didn't work they showed up and had the problem figured out in a matter of minutes. Always friendly and always awesome!
Overcharged me by hundreds of dollars on a small job. Not worth your time.
Andrea Stagnaro
a year ago
I got home Sunday to find a wet basement thanks to a water heater that rusted a hole in the bottom. I was first impressed at how soon they could have a professional here. (Monday morning!) Angel Rivera worked very efficiently and we had the replacement done within hours. He also noticed a few other things we need to address. I was impressed by his depth of knowledge and willingness to explain things in detail. He provided me a quote on the other work same day, but also was clear that it wasn't an emergency but needed to be addressed - I felt no pressure from him. I would recommend Angel from Hartlaub to anyone who could benefit from his expertise.
Elijah Jansen
4 years ago
Great experience with super fast results. Tech worked with us and kept us informed will def use again
Jeff, the plumber did a great job fixing our sink drain. He was friendly and took the time to correct the problem. Thanks
Dennis Schneider
5 years ago
Very good work. Thanks Isaac
Great great service. Always very thorough and patient with my many questions. James and Benicio did a great job. Will definitely use in the future.
Had to have work done on Saturday which I knew would lighten my wallet...however, Andy did a great job clearing clogged toilet and tub lines. Very informative as he did the work, and neat and clean throughout.
We used this company for hot tub wiring and hook-up. They were absolutely excellent. We will be using them for an upcoming massive plumbing project as well. Electrician was top notch!
Ricardo Franco
5 months ago
I had gas line work done by Andy G and based on my experience with him, I would highly recommend using this company. He was very polite, professional and knowledgeable.
the guy name Issac did a good job, thank you
I have two emails confirming estmates for HVAC and plumbing tpday between 1and 3. The estimates are performed at a cost of $99 for each professional. My projecr was hooking up a sink and removing an extra nonworking a furnace based on an energy calc. Two office untrained staff called at noon badgered me for detailed information about work scope, , then cancelled because I could not be there an hour earlier than the window. The badgered me I could not explain the scope of work in more detail. I do not think the owners or professionals there condone how their staff handles scheduling and that untrained staff made the decision that the professionals could not do the work without consulinh them. (Lila). Paid quotes are fine. I needed two pros out there and was present , prepared and agreed to meet with them at this cost. i I obtained two professionsl quotes as scheduled at no charge. I would skip this place with the paid quotes and horrible office staff that obviously erred in their scheduling. My experience was not cinsistent with the revielws.
Gerrie Kotecki
3 years ago
Jeremy Polcyn
4 years ago
Extremely professional, honest, timely and appropriately priced service. Very happy with what they have done for us so far, and will return to them for further service!
The customer service was excellent starting from the kind person I set the appointment with through the technician the day of service. Pricing was clear and upfront. I would highly recommend Hartlaub. We're lucky to have them in New Berlin 😊
Maria Brandon
3 years ago
Very prompt, professional. Explained in full detail what they were doing and needed to do.
Preston Wietholter
3 years ago
Pauli Taylorboyd
3 years ago
We have dealt with many contractors here in Wisconsin. It's always, especially during Covid, to just bump into a company that offers seamless service. Thank you Jack, Mike, Mario whose relationship with us earlier, lead us to Hartlaub.and we are very pleased. Not an inkling of complaint. Thank you for excellence in an industry that has some problem companies.
Yay Wayne at Hartlaub! Contacted them at 6:30 this morning and they were here about an hour later fixing our dead air conditioner. They did a great job installing all of our systems 2 years ago. (Air conditioning broke because our dog was determined to get at a rodent and tore the outside wires - not Hartlaubs fault or equipment failure.) I would highly recommend them!!!
We called Hartlaub plumbing at 9:00 on a Sunday night after our sump pump and backup sump pump failed. We live on incredibly wet land and our basement was flooding. They sent someone (Jack H) out within an hour. He was incredibly knowledgeable and professional, especially for having to come after hours on a weekend. He was able to provide insight into our system, repair it and give us estimates/options for future repair. So thankful for everything!
Vincent Maglio
a year ago
Service Call for noisy sump pump. Tech verified that it was operating properly and did not try to talk me into any unnecessary Repair. Very satisfied with Hartlaub and would call them again.
Technician Angel Rivera was prompt, fast & professional finding where leak was coming from.
Chris Guthrie
5 years ago
Thanks to Brian, Pat, and Wayne! Each was very personable and got the job done efficiently and most importantly, right!
Sunil Pradhan
5 years ago
We had excellent service from Hartlaub and Joe, the service electrician.
I will definitely use this company again. Isaac and Jack were very professional and they completely the work quickly. I was thrilled that it was done so soon after I called. Dont hesitate to call Hartlaub.
Jane Montgomery
5 years ago
We are first time customers and were very happy with the work done to replace our sump pump by Jack Hanley. He brought coffee, doughnuts, explained his work before and after it was completed, very pleasant and courteous, and cleaned up after. He can come and clean the rest of our house anytime 😊.
Very satisfied.
Angel R did a wonderful job fixing our water pipe and giving us recommendations on continuous improvements we could make to our plumbing. Really quick and helpful service. Thank you!
Very excited about our first experience hiring a plumber! Isaac, our plumber, created an outstanding customer experience, starting with calling to tell us he was ahead of schedule and asked if it would be ok to come by early. He asked where would be a good place to park which seems minuscule, but my husband needed to leave for work soon so it was nice he didn’t block the garage for him to get out.
He then asked me if there was anything he could pick up for us on his way, Dunkin Donuts, Starbucks, or even something from Sendik’s!! I couldn’t believe he was going to pick up a coffee if I wanted!
Once he was here he made sure to place his bag on a floor mat that he’d brought and placed “booty” shoe covers on as to not drag in the rain and dirt from outside.
Isaac continued to explain everything he would do and let my husband and I walk around with him, upstairs and down and into the basement to check the piping, explaining what he was seeing and doing the whole time. He took his time, which was fine because they do not get paid by the hour. We were quoted prices from the beginning based on what he believed he had to do to fix our two clogged toilets and if it took longer than expected then we weren’t charged more. The jobs were done efficiently and our toilets are now fixed and now we both have a better understanding about how it’s all run.
Overall we had a great experience and definitely would recommend Isaac and Hartlaub to anyone looking for an honest home system service company. We are definitely going to turn to them for any other HVAC or electric problems or maintenance we may need in the future as well.
Jack Hanley was my Plumber. He was great!! He was extremely polite, he explained all the issues and what could be done; Then he did it - excellent work. I will always be using Jack from now on.
Francis Langlade
4 years ago
We had a boiler put in. I can't express the value, the quality of materials, the professionalism of the sales staff and technicians, and the fantastic installation. It is a work of art!
We have been using Hartlaub since we became homeowners and have always been incredibly impressed with the promptness of their services as well as the friendliness and reliability of the staff. We recently had Jack come to our home to help with a clogged kitchen drain and he not only resolved the issue promptly, but also took the time to offer education and preventative services for the future. On top of it all, he allowed my curious and energetic puppy to “help”, which made for a stress free environment in our home. I would recommend Jack and Hartlaub every time!
Krista McCook
2 years ago
Hartlaub quickly scheduled replacement of my failing furnace. Adam provided same day service to confirm the problem. TJ identified and addressed issues with my old duct work and arranged for installation of a new furnace the next day. Adam L and Pat did a great job with the install. They were professional, knowledgeable and cleaned up afterwards. The entire team made the process convenient and customer friendly.
JIM was my technician and he was fantastic. He explained everything so I could understand and made sure that before he left that I was satisfied with his work. I even had an issue with water pressure in my kitchen sink and it only took him 2 minutes to fix it! Nice job Jim and Hartlaub for hiring such respectful workers. Definitely recommend and will he going to them for any future work.
I would 100% recommend Hartlaub and will be planning to use them for any future plumbing/heating/cooling/electric needs. The customer service over the phone was exceptional. Not only did they fit us when they were booked up for the day the technician was at our house within an hour! I received confirmation texts with technician information and pictures so I knew who would be showing up at my door. The amazing plumber expert Angel Rivera was polite and respectful of our home and was great at explaining our issue, offering us options/quotes and completing the job in a timely manor. It is wonderful to work with a company who appreciates there customers.
Jose Lopez III
3 years ago
Hartlaub doesn't just do the big things right, they get the little things right. I will be calling them in the future - and not just for plumbing.
The Big Things: We had an issue with our water heater which I hoped would be simple, but knew it would not - it was old. Hartlaub sent someone out the next day and assessed it, determining that it could be fixed, but explained the expense and risk of the fix versus new - and gave us the options. We opted for new. They managed to get it sourced and installed the same day. The service guy (Sam, who was awesome) inspected the new unit with me before leaving. Shortly afterward, I went down to clean up the mess I had made and noticed that Sam had cleaned up some of my mess. I also noticed water on the floor. I could hear a drip, but it was coming from inside the shell, not the fittings or anything from the install - I just was lucky enough to get one of the units with a small defect. I called the after-hours line on Friday evening and they responded quickly. I clarified that it wasn't an emergency and it could wait. They sent Mike (also awesome) out the next morning. He looked at it and immediately realized that it needed to be replaced. He apologized profusely, but it was the unit, not the service. All good. He was prepared to jump through a bunch of hoops to replace it immediately, but I said Monday was fine. He got the new unit ordered and came Monday (right on time) and got it replaced.
The Little Things: (1) they are friendly - every single person. (2) they send a text prior to the tech arriving with a picture and little bio. (3) I think they're all trained how to talk with people, explain options, and smile even in difficult situations. (4) they respond quickly. (5) they take responsibility and don't point fingers. (6) they care for the carpets, walls, stairs, etc. - the place was spotless when they left.
Thank you!
Kristi Kaiser
4 years ago
Great service! Prompt arrival, clear explanation of the problem and how to fix it. Even replaced a bathroom faucet same day when it developed a leak while they were out at my residence performing other plumbing services. Issac and Bradford were very professional and knowledgable and will definitely request them for future plumbing needs.
Joseph Makhlouf
5 years ago
The employee was efficient and thorough. It was a rewarding experience. Good value.
Andy came out on a Sunday and made quick work of a faucet replacement. Was probably only an hour from when I called to when he knocked on the door. Friendly guy - hard to argue with the results.
Angel was very courteous and professional. He was very thorough in explaining the work that he would be performing. Angel is a great representation for Hartlaub. Would highly recommend them.
Julian Palacios
5 years ago
The technicians I had on three separate occasions for different issues were all very personable, kind, and informative. I highly recommend working with this customer oriented organization. As someone in a similar but different industry, I can appreciate what these guys do in the manner in which they do it
Jeanmarie LeClair (Jean)
2 years ago
Jessica Kumke
2 years ago
Hartlaub has always been great about being responsive and not trying to sell me more than I need. Today I had Andy out to fix a leak and he was great at explaining what was wrong and the options to fix it including his recommendation. Didn’t try to get me to go with the most expensive solution which I appreciate.
My 93 year old FIL called Hartlaub for a new faucet to be installed. He had a coupon for a free service call. He was told the bill for replacing a faucet would be over $700. Luckily my FIL said no thank you, the price is too high and they would not honor the coupon. Who charges over $700 for a new faucet to be replaced???!!!! WTH!!! I truly believe they were taking advantage of an elderly person. Run for the hills!!
Stephen Davis
4 years ago
Issac was very prompt, personal and professional. I highly recommend Hartlaub.
I needed my furnace replaced ASAP. Hartlaub Plumbing put in my new furnace on Dec. 18, and I couldn't be happier.
Special thank you to Adam W, TJ, Adam L, Brian F and Joel of Hartlaub! I highly recommend them.
Angel was very respectful as he took his time to explain the procedure to me while he prepared his estimate and viewing. I appreciate him giving me the opportunity to observe and ask questions. How are use the company and would prefer Angel to complete the work if we proceed forward. Thank you!
Jessica Gallitz
3 years ago
Nice job!!
Jeff was a very nice guy and did good work but hartlaubs prices are fairly expensive
Kim Klotzbach
3 years ago
Jack was great to work with. He was polite and thorough and very helpful.
Sandra Zygarlicki
2 years ago
Installation of new water heater, removal of old, fixed low pressure hot water in kitchen. James Wycklendt was the technician. He was prompt, polite, respectful, pleasant and competent. Good job James and good job Hartlaub. 5 star service and 5 star technician!
Highly recommended by a co-worker... The technicians were polite and informative and they got the job done in no time and cleaned everything up when finished. I asked about cost when I first called in for the appointment but was told that will happen on the appointment day? Makes it hard to shop around for pricing. Before they started the work, the technicians went over everything with me for the sink and dishwasher hookup and two repairs needed. I had a dollar amount in my head but was shocked to hear the actual charges $,$$$. All in all, jobs are done and I’m happy.
If I could give them 10 stars I would! I had a water heater emergency on a Sunday (of course!). The water heater in my new condo had an inch of water in the pan and stopped working and it was only 3 years old. I called another place first that claimed to have emergency service, they couldn't get anyone out until Tuesday! Next, I called Hartlaub - and boy am I glad I did. First off they returned my emergency phone call almost immediately - which was amazing cause I was very nervous being on the top floor and knowing of a neighbor whose broken water heater flooded the unit below. Mike walked me through turning off the water/power - we determined my tank was under warranty, we exchanged text pictures to determine the severity - he even advised me to put a new battery in my water alarm and replace it on the floor! Anyhow, since the tank was unavailable until Monday - we decided to wait until the next day (although they were more than willing to come out immediately - even just to calm my fears!), So next day - Jack - the perfect plumber shows up. He was friendly professional and oh-so-informative and I could tell he loved his job. He went the extra yard replacing my water heater and installing a thermal expansion tank in hopes of preventing this from happening again. Whew! These guys are definitely gonna be my go-to guys for future maintenance needs. Thank You Thank You Hartlaub!
We had a great experience with Hartlaub today. Tech was very knowledgeable, very helpful on what our problem is and provided solutions. Will definitely use Hartlaub again. Thanks for the great service Brian!!
Long story short I bought my house in 2017 I had a Bradford white water softener that was put in right before I moved in the tank blew out and was under warranty I called Bradford white they said to replace it I had to use a certified plumber that sells Bradford white I called around and they said they could come today. Thinking I would pay the 180 service call plus labor be about maybe 500 to 600 bucks little did I know Mike showed up this company charged 1250 plus 180 service call for a water heater that’s under warranty such a rip off that they charge 1250 dollars to hook up a new water heater that’s under warranty. It took him less than 2 hours for putting in the new one and taking the old one. I won’t be using them again needless to say they told me they would be here at 1:45 so I left work early and they showed up at 3:15 I asked Mike if they could drop the service call he said no. Apparently Mr. Holland needed to go on vacation with his family or needs more money. The plumber did a great job hooking up the new one but basically Mr holland stole my last water heater and going to get a refund from Bradford white and charged me for a new water heater and installation.
Amber Lischka
4 years ago
Bradford did an excellent job fixing a clogged pipe in my house today. Not only did he fix the problem, he did a great job educating along the way so there were no surprises. I was also very happy that he gave me some preventive tips so I hopefully won't have to call about this issue again in the future!
Isaac is wonderful , not only knowledgable and makes sure you know what he is doing but also makes sure
you know rhe price of everything. He was so thoughtful when he called to let me know he was coming he asked if I needed a coffee or doughnut to make my morning a little better. He always put on his shoe covers coming in and out of the house.. Based on this one employee I certainly would recommend your company.
Arthur Flater
4 years ago
Great job- Nice tech, fast response, was careful about our house. Explained everything in detail. Fixed the problem
Jason Zupke (JayZoop)
5 years ago
I hired Hartlaub two times, one time for electrical and Isaac just finished some water heater work. Both times they were professional and friendly. They gave me good options for the work to be done and shared their knowledge with me.
Very happy!
Resin grains from old water softener completely plugged all our water supply. All that came from faucets was orange, slimy grit. As a first time customer we received prompt, efficient service by friendly knowledgeable technicians. We strongly recommend their service to others. Very satisfied customer!
David Wilkinson
4 years ago
We had originally had an inconvenience with Hartlaub, but Deb was very helpful when we called. She showed compassion, an ear to listen, she was careful to explain things and overall she showed integrity as a worker. At first I considered taking my business elsewhere, but Deb changed my mind to call Hartlaub again if we have any more plumbing problems, due to her willingness to serve and be someone who serves the customer.
A friend of ours recommended Hartlaub because of the service, but I would recommend Hartlaub because of Deb. She knows the business inside and out and is doing the best to serve the customer.
Teresa Soo Hoo
5 years ago
nicole brenzel
4 years ago
From Anne Marie, Dawn, Lilly and the front line to Brian, Matt, Eric & Alex we couldn’t have had a better experience. They answered every question & were a pleasure to work with!! Hartlaub is our new “go to” company! And we love our clean vents!! What a treasure hunt to see what the new super van sucked up:)
Joy Schluckebier
4 years ago
Very Professional. The technician, Jeff Ratajczyk, was kind, courteous and knowledgeable. He went above and beyond explaining the process and expectations of the system. I highly recommend Hartlaub.
Had a water heater replaced. Jeff arrived on time, had everything he needed on the truck and completed the replacement install in less than three hours. Answered all my questions with what seemed to be expert answers. He was very friendly and didn't try to sell me something I didn't need. Cost was reasonable, and cleanup was complete and thorough.
Annette Johnson
a year ago
I gave a five star rating because they met all of my picky criteria. I have used many plumbing companies over the decades and this is my favorite. That’s why I have used them for so long
Donald Verbsky
2 years ago
Angel Rivers and Cesar Perez did an excellent job of removing and replacing my failed water heater. They were fast and efficient. I really appreciated the fast response. Thank you Angel and Cesar.
Donald Verbsky
Thank you to all the people from Hautlaub whom we dealt with, especially Andy and Joe, for a job done quickly and efficiently! We will definitely call Hautlaub again for our plumbing and HVAC system needs!
Very good experience with an emergency call on a weekend. Plumber was honest, knowledgeable, and very nice!
Dean Turtenwald
2 years ago
Water heater broke. Called Hartlaub first thing in the morning and within one hour a technician was out at my house. Walked me through the quote and removal / install process. Very professional and the work was completed by late morning. Truly appreciated that Hartlaub was able to help me so quickly!
Patricia Camp
2 years ago
cole lightfoot
a year ago
Highly recommend this company. Adam TJ and Pat were fantastic and I appreciated the extra efforts they each made to take care of our heating issues. Have and will continue to use and recommend to others.
Andrew Grosman
3 years ago
Jack (and day 2, Sam), were professional, polite, and did a great job.
Andy did a great job on fixing my toilet and installing laundry faucet on time and thorough
Laure Bories-Demmon
4 years ago
we had an emergency after a power outage and Harlaub did a wonderful job of taking our call after hours and of making a priority to come as soon as possible.
Alison Farris
3 years ago
Thanks Nick for the great service. He was on time, professional and honest. The response time from Hartlaub was great as well.
We needed emergency service and they delivered with the best technicians and we could not be more pleased! My mother has now found a wonderful company to help her with any future needs. We LOVE Hartlaub!
Julie Goodlad
4 years ago
Jeff was very knowledgeable and spent time explaining what was going on. Was fair pricing for weekend work. I would call them for all my plumbing needs!
Jack H. from Hartlaub was our plumber. He was great from start to finish. He worked efficiently and was always respectful of our home. He worked with cleanliness in mind, which is not always easy with plumbing. He answered my many questions most of which were on other plumbing topics around the house. He fixed a broken drain pipe behind a wall in a very tight spot and made it look easy. He took pride in his work, which is great to see in a younger guy. Will definitely use again and recommend to others.
Cody did a great job on our furnace tuneup as well. He took the time to explain aspects of our HVAC system that I did not know about.
Morris Moriwaki
5 years ago
Jason did an outstanding job. On time, meticulous in his work, professional, and left work area cleaner than before. Based on this experience I will use them again and now scheduling them for my son’s furnace work.
Andy at Hartlaub was friendly, knowledgeable and patient when he came by on a Saturday afternoon to replace our primary sump pump and backup system after it stopped working and flooded part of our basement. Iwould not hesitate to call Hartlaub in the future if I need any of the services they provide.
Charles Banks
4 years ago
We had Hartlaub come out to work on a potentially chronic issue with our bathtub and do a plumbing inspection as part of a contract we signed with them. The service tech. that came out, Jeff did an excellent job of documenting everything he found as he worked on the faucet. He explained to me the several areas that could cause it to leak and why he felt it started to drip for a second time. With the work he did I am comfortable that it may not be a chronic issue.
On the inspection Jeff explained what he was looking for on each device he inspected. Because of the questions I asked, he even took the time to explain how a few things work. There were a couple of items he could have easily sold me on that they needed to be repaired now. Instead, he assured me they did not have the potential to cause a major issue, but that I should only be aware they may need to repaired later.
On everything from contacting the office for the appointment to the work, and attitude, of Jeff I would highly recommend Hartlaub.
Peter Pherfinion
4 years ago
Outstanding service and quick response. Both Andy and Wayne were terrific in solving our heating and plumbing requirements and tenacious in making sure things were running and operating to our satisfaction. Great company, you can't go wrong!
Jack was really nice. He called in advance to let us know he was on his way. He worked quickly to get the work done. The toilet install is beautiful and feels very well done. Thank u so much for working so hard to do a great install.
Steven Cvetan
4 years ago
Hartlaub's plumber, Issac called ahead and arrived early. When he called he asked where the proper place to park would be to ensure he would not get in my way. Inspection and costs were given prior to any work done. After the work was done we did a visual inspection to ensure that I understood the completed work. Service was performed efficiently in a polite manner. The second job I had done was electrical, my electrician was Joe. The office called ahead of Joe's arrival, Joe arrived in a timely manner, showed me what he needed to do and completed the job and informed me of what he had done. Joe was polite and very professional. I would recommend Hartlaub to anyone if they want to receive quality service. Hartlaub should be proud to have team members like Joe and Issac representing them in the field.
James and Caesar were great. They were able to come out on short notice and got the job done quickly. Took the time to show me their work and explain what they did and why they did it. Highly recommend Hartlaub!
Hartland is the best. A bit pricey but great work.
Andy was great! He was professional, knowledgeable and efficient. I would highly recommend Andy and Hartlaub to anyone needing plumbing services.
kelly anne collins
2 years ago
Andy and Sam were both very kind, friendly, and professional. They were on time, easy to work with, and answered all my questions. Pictures attached are before and after of the leaky pipes they replaced. Would definitely recommend!
I don’t typically write reviews, but Jack did such an outstanding job that it warranted a 5 star review. He even found and repaired a small leak from the tub that we hadn’t known was there. He did a great job explaining what was wrong and what needed to be done. He was very candid, friendly, professional, and had everything in working order very quickly. 10/10 would definitely recommend Hartlaub Plumbing and request Jack.
Wow just wow….called them to have a leaky kitchen sprayer replaced. The guys came out and charged me a trip charge (totally understand) plus a diagnostic fee of $140 to tell me I need my sprayer replaced? Anyone care to guess what the rate was for a free (under warranty) sprayer replacement was? Don’t even ask because you could buy 100 of them and replace them yourself for less!!!! What a rip off to charge a diagnostic fee when I told them exactly what was wrong! I didn’t need it diagnosed i needed it replaced!!! Never again!
HVAC Calendar
4 years ago
Bradford was amazing!!! Great plumber:)
Kevin Schneider
3 years ago
Jessica Zillmer
5 years ago
Wayne C came out to our home today and did a great job! We are very happy with the services he provided and we will definitely be contacting Hartlaub for all our future HVAC and Plumbing needs! Thanks again Wayne!
Jerry Buxrude
4 years ago
I called regarding an AC issue. Within 2 hours Adam arrived. It took him about 30 minutes to diagnose the problem. Turns out the thermostat I installed was installed incorrectly. Adam saw the problem and quickly corrected it. I will definitely use Hartlaub in the future.
James did a great job being thorough and was able to find the source of the leak and resolve it the same day.
James did a nice job and very considerate
October 2021:
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.
After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”
We then finally received the email with the quote, and the completion of services. There were two things troubling about this.
1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.
We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.
It took me writing this review for them to finally reach out and listen to me.
After the review posted the immediately tried to get in contact with me.
I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.
Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)
After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.
And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.
But we were refunded the money we were wrongfully overcharged for thankfully.
We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.
This company will not be on our contractor list and every mail ad will go right into the recycle bin.
Very satisfied with the service we received. We noticed a leak on Friday afternoon. And after a call to Hartlaub, our new water heater was in place and working Friday evening. Isaac Klahn did an outstanding job on the installation.
Raymond Firth
4 years ago
Excellent and professional plumbing service by Adam G. from Hartlaub. Adam was professional and friendly. Adam walked me through the inspection, explaining the results in a manner that I could understand. Adam worked none stop installing a pressure switch that works great! Thanks Hartlaub for hiring a great guy! Thanks Adam!
Kristin Hansen
2 years ago
Andy Gomez did a great job and found while here the water turn off in basement was not working properly and was able to replace same visit.
Karen McSorley
3 years ago
Deanne Waliszewski
3 years ago
Andy was prompt, knowledgeable and personable. He was up front with the problem and the solution. The fee charged was reasonable. I would use Hartlaub Plumbing again. I will recommend Hartlaub to others. Thank you for your prompt professional service.
John Lundstrom
4 years ago
Excellent, timely service; very capable, friendly and careful technician; would certainly recommend Hartlaub to others.
Peter Fredrickson
2 years ago
Kathleem Crandall
2 years ago
Very happy with estimating appointment with Hartlaub. Jeff arrived right at scheduled time to estiamte a bathroom addition. Was very thorough and detailed in explaining what would be done.
I needed a plumber quick....Mike was kind enough to help me over the phone to get a leaky valve stopped, and Jeff came out and did a great job fixing us up. Highly recommend.
Jack Hanley fixed an outdoor spigot that was causing us grief for years, in less than 1.5 hours, and with complete explanation and item-demonstration. We could not have asked for more. He was professional, detailed, and fast. We'll use Hartlaub again and again.
Brett Teichert
a year ago
The technicians, Andy and Mike, were very professional, knowledgeable and friendly. We are very happy with their work and will recommend Hartlaub to our friends and neighbors.
The plumbing from our water main had a minor leak, where the pipes and valves had some major corrosion from leaking over time. Jack from Hartlaub was very pleasant to work with, on time, and knowledgeable. I appreciated his expertise while explaining our options for the repair. My husband and I are fully satisfied with the work completed and how pleasantly affordable it was. Prior to contacting Hartlaub we had assumed the repair was going to cost us almost double what we were quoted. We won’t hesitate to contact Hartlaub in the future for any of our home repair needs. :)
Auction Co-Chair
5 years ago
Andy was knowledgeable even though I had an issue that was nothing a plumber could fix (mold smell). Unfortunately I was still charged the $59 trip fee to tell me that but I would recommend as they are very experienced at what they do.
Garrett Forkner
4 years ago
I was impressed with Hartland. Their communication and timing were great. The work Joe did was good and his professionalism was excellent. I was only surprised by the price. I didn’t have a comparable price, but it seemed a bit high. Still had them do the work!!
Excellent service by Isaac Klann. Problem was diagnosed and fixed in a professional but friendly manner.
Thomas Kerwin
2 years ago
Cassandra Stark
2 years ago
Nick and James were very thorough in their work. They made sure I was involved at each step before they did anything. I called for service the night before well after regular business hours and they arrived earlier than expected which was great!
Mike Richards
2 years ago
Mike came out at the time he stated he would be there. He informed of my options and did so in a professional hassle free manor. He replaced my sump pump and realigned my battery back up. Before he left he made sure that the new pump worked.and everything was properly replaced and installed.
Hartlaub replaced our entire HVAC system after a fire damaged our home. They were professional, courteous, and took the time to fully explain our options.
Even when we ran into a couple unexpected issues, they were quick to come up with solutions and I would not hesitate to recommend them to anyone in need of HVAC services.
Thank you Hartlaub!
The service technicians (Jack and Nick) quickly diagnosed the problem and quickly located and installed a replacement tank.
David Mueller
2 years ago
They were able to fit me in the schedule in a pinch. Technician arrived promptly, was courteous, professional, and knowledgeable. Highly recommend.
Britta Endres
3 years ago
Call prior to 2 hour window and keep appointment time. Efficient, knowledgeable,friendly, and polite. Very pleased with services.
Teri Ostrenga
6 years ago
The power was out in our area. As my neighbors had there power restored, we were worried when our power didn't resume. After two calls to WE energies, we finally received the answer that power was coming to our house, so it must be a breaker issue. By this time it was getting dark on a Sunday night as we suffered with 90 degree temperatures and no power for five hours. A friend recommended Hartlaub because they recently had a great experience. We left an emergency message. The owner called us back in about five minutes. He said he was in the area and would be at our house in a couple of minutes. He arrived about three minutes later, found our problem, and took EXCELLENT care of us! We couldn't be more appreciative of his efforts to solve our dilemma. Thank you! Thank you!
Great service
Andy is a lifesaver
On time and delivered
Needed a furnace fixed asap for my tenant.
Pat came out within and hour, diagnosed and fixed it quickly.
Update- great maintenance done on two furnaces ahead of winter season. 5/5
Professional and competent!
John stawicki
2 years ago
Had a hot water heater fail at 3 am on a Sunday. Turned it off and called hartlaub. Got an answer immediately. Set up service for 8 am. They were on time, wore masks, dropcloths on the stairs. Very professional.
Call them you will not be disappointed
Service professional Jeff arrived during the scheduled time frame, called 10min prior to arrival and assessed the problem by questioning the homeowner and inspecting the unit. He proposed a solution, went to a local store to obtain appropriate supplies, promptly returned and fixed the problem. I was a first time customer and could not be happier with the service received. I would recommend Hartlaub to a friend.
Nikhil Nadkarni
3 years ago
Danice Bartos
3 years ago
Great service and problem solving on our drain issues. Jack H did an excellent job and thoroughly answered all of our questions and offered potential solutions to avoid a repeat of the problem. This company was very responsive on a holiday weekend and very fair on pricing.
I was very pleased with the people I worked with, including Mike and Isaac. I found them through the Yellow Pages and needed their help right away, as I had an active water leak inside my house. Mike came on a Sunday evening to make sure the water was turned off properly, which gave me great peace of mind. Isaac came the next day and was very knowledgeable, courteous, and explained what he was going to do and the cost. He was very efficient and fixed the leak in a very timely manner. I highly recommend them as they were very dependable and did exactly what they said they would do and were punctually.
Excellent service! Top notch and caring employees! Got a new sump pump after floods in the area. Came the very next day after the heavy rain to install sump pump. We were so grateful they squeezed us in during such a busy time. Also went with them for our new furnace and we are very happy.
Front desk is wonderful too! You can tell they genuinely care about their customers. Just an all around awesome experience. We are going to be long time customers for sure! Shout out to Kait, Pat, Andrew, Eric and Jack!
MaryBeth Siaggas
3 years ago
Adam and Michael were very neat, cleaned up well afterward.
Nick did a great job of replacing 2 hose bibs on my house.
Had a waterline burst in condo🥴. After the first guy came out and “fixed” the problem I left for a short errand. By the time I came back about an hour later I came home to water rushing out of my garage from the house. After getting water shut off again and calling company at least 4x they were so concerned that they didn’t said anyone back out till the next day! While the guy that came out next day did a good job, he was really surprised at the quality of the 1st technicians work! So now I have to deal with hard wood floors that are ruined as well as some additional drywall repairs. While I’m glad the nightmare is over, I’m not happy with what transpired at a hefty $1100 dollar repair!!
Daryl Olszewski Sr
4 years ago
Andy Gomez did a great job of searching for a leak from a second floor bathtub. He cut only a minimal hole in the first floor ceiling. Minimal dust from the sawing and he cleaned up everything very well. The leak was from tub overflow into cracked grouting. Easy to fix. Glad he took the time to search all the possible leaks. Would definitely call again for any plumbing need. Andy was prompt, courteous, professional, and offered helpful advice.
Will Randerson
2 years ago
Would highly recommend Hartlaub for home repair. Cesar was great to work with. He was on time, professional, and did great work. And he was able to complete the work same day.
OUTSTANDING! From the online chat, to the outreach phone call, to the service installation.....we can't Thank You enough! You are truly there for your customers. Keep up the Great Work!
My washer started to give us issues so my DW and I decided to downsize the footprint and get a stacked bu we needed to get the electircal service moved first. I got a referral from Home Depot. I picked Hartlaub. We Told them that we have not picked out the washer/dryer yet they said yet and they said no problem The guy came in and took a few pics and asked if we found I dryer and I said no. (I know nothing about washers/dryers) he said that we would not be able to give an estimate at this time until we knew the type of plug needed. He Charged us $100.00 We Found a gas one and called Hartlaub and they said no problem and came out and used the 100.00 form the last time they came. (remember. Last time they did not give my any kind of estimate.) Well to not make a long story even longer, The plumber came out did it for $646.00 and the $100.00 I guess was a tip. Will never go with them again.
We recently had Hartlaub out to look at a clogged sink/garbage disposal. Jack Hanley was our plumber and did a fantastic job. Not only was he able to unclog the drains, he answered a number of other questions I had and was extremely professional. Thanks again, Jack.
Tricia Fitzpatrick
2 years ago
Initial call was to address a slow drain and to get a pipe up to code. Michael and Angel were awesome in tacking this task and the challenges that came with it. Additionally, we had them provide their expertise on a leak to see if we could track down the source. In all, very helpful and would recommend!
Mike Schrimpf
2 years ago
Joseph Hallett
a month ago
They had to come and replace our backup battery last July. It's already malfunctioning and of course I'm being charged a $170 fee just for them to show up. I will be looking for a new company who has more interest in being a long term contact for plumbing and heating issues at my home.
Barry Wormington
5 years ago
Want to commend Jack Hanley; did my replacement on a hot water heater.
Most professional: and best service that I've received in a long time.
Would highly recommend Hartlaub and this plumber!
Robert Forster
2 years ago
Kitchen sink was plugged spent along time but got it done. Very persistent!!
michael graham
7 years ago
Helpful and knowledgable field staff with great customer service. A bit on the pricy side but job well done!
Dondrey Cockerham
5 years ago
Great Service, had a Sump pump emergency, and the company sent a plumber out to me within a hour (after 6PM call). Isaac was quick and efficient, and then explain my options to me when I wanted to go a different route for a back-up pump. Installed my new pump within a week! I will be using Hartlaub for my plumbing and HVAC needs.
I was having trouble using my dehumidifier because I have a very old basement with a lot of humidity. My dehumidifier is the kind that requires you to dump out the bucket because I do not have a floor drain. Jack Hanley was kind enough to take a look at what I had going on. He showed me how I could utilize a pre-existing drainage pipe that was constructed for a future stationary tub combined with a pump to drain my dehumidifier. He also recommended how a while house dehumidifier system would help eliminate allergens and make the air easier to breathe. My experience with Jack was awesome, I would highly recommend this plumber!
Marcia Nardelli
3 years ago
Angel did a great job, very professional! Total experience was excellent!
Mathieu Doucet
3 years ago
Patrice McAdams
5 years ago
Trouble shoot drain tile system
Our technician Andy was very professional and friendly. He worked hard to accomplish our tub drain repair with minimal problems. Great work.
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