Vince Ingrilli & Sons Plumbing

Our hot water heater decided to go on a Friday evening so I called Vince Ingrilli and left a message telling him the situation and to set up an appointment to have it replaced. Vince called back within 10 minutes. He was very pleasant, gave us our options for replacement, and we set up an appointment. I later received a call from Vince saying they were going to be able to come out two days earlier than our original appointment. Very impressive. Certainly will call on him for any future plumbing needs!

DO not do business with this contractor. They came and looked at a pipe that burst on the outside of our home. The labor took 15 minutes at most. The part is worth $5 retail. They charged me $250 for 15 minutes of labor and $40 for the part. Would not recommend.

This company overcharged me for work and did not supply an estimate for approval. After several unanswered emails, I called to discuss this was met with very unprofessional and threatening language. Then I was hung up on. Be aware that this company charges $166.00/hr for travel time and they also tack on material charges for maintenance of their equipment. I was charged 2.25 hours for a simple sewer clean out that required 50 minutes of labor. In addition there was a $45.00 material charge that is included in every job. I will not be calling this company again and I feel mistreated.

I made the mistake of not only being a horrible chef but also clogging my kitchen drain with said crappy pasta.

Ingrilli Vince and Sons were great. I called them up late at night and got a call back within 15 minutes. Tom came by and was able to clear out the drain in no time. They were courteous and great at communication. Really appreciated them helping out in a bind and will look to use them in the future

Vince sent Curt, who arrived on time and ready to go. He was professional, to the point, and worked efficiently. Afterward, cleaned up like you'd never know he was there. Overall a great experience and beyond a good value.

Excellent experience with water heater replacement. We selected VIP as the quote provided was competitive with two other companies contacted, and multiple friends had recommended them for quality work. Scheduling was painless, Matt arrived on-time, and replaced the heater quickly. After installation, took the time to walk through the features and did not leave a mess behind. Also appreciated that he wore a mask throughout the process! We were billed ~ 3 days later, and were pleasantly surprised to see a bill that was LESS than quoted.

Our kitchen had this slow leaking, like a week a coffee cup leak, nothing major. I asked them to take a look. Tech came over, took 2 seconds and told me I need a new disposal. I told him our house is only 5 year old new house. Ask him can he just replace the strainer. The guy said no. Then I told him leave it, told him I will call my builder to replace it. I can tell he was upset. The guy stayed on our drive way for more than 20 minutes calling people. Today, I got a $152 bill in the mail for their 1 minute service, I called the owner and was told I agreed when I first called his daughter for the price. I guess one of us is a liar. Before you call this contractor, think twice!

Curt was professional and honest. Fixed my issue and said I didn't need a new toilet ( I got one anyways because this one was old!!) We have used Vince and team for years and always pleased with their work. And most importantly, I trust them!!
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Had them out to solve a fairly major drainage issue. Vince did a great job of communicating on timing and pricing, the guys were efficient, neat, and cleaned up after themselves. Would recommend.

Excellent job and excellent service.

Vince has always been a nice guy. And his team does great work. Well respected in the area.

They'll charge you 150$ just to come and look at your stuff for 20 minutes and get nothing accomplished... But they somehow have free estimates. Theres better companies out there, go somewhere else.

Needed to call for an after hours plumbing emergency. Great customer service. Curt was efficient, knowledgeable, and informative.

Showed up on time and friendly. Did a great job and knew what needed to be done! Very happy!

Have to agree with the other comments here and should have looked sooner. We should have gotten estimates but were time-crunched in the sale of our home and needed a palmer valve unstucked. Long story short, I believe they spent less than 45 minutes total completing the work, yet somehow arrived at 2.25 hours of labor, and charged me $360, which includes ZERO materials. From what I've been able to find, unsticking a Palmer valve generally costs less than $100. I don't think I'll ever be calling them again for my home or my Tosa rentals.

Never again would we us your services!!! The guy who replaced our water heater damaged our wood back door when taking the old water heater out!! Had Brillo Home Improvements come and repair and paint the door and we Get The Bill For $357.00!!! Made My Day NOT’!! BS!!!!😡😡😡😡

You don't understand how important hot water is until you don't have it. Our hot water heater was leaking and Vince and his team were able to order a new heater and have it installed right away. From the polite receptionist who treated my situation with the utmost importance (on a Friday afternoon), to Vince himself calling me to explain all of my options, to the technician who walked me through the process, I could not have been more pleased with the service offered by Vince Ingrilli and Sons Plumbing. I highly recommend them for honest service and will use them for any future needs.

I called the week before Memorial day to schedule an appointment to get an estimate done, guy on the phone was very rude and rushed the phone call. he said he would call back the Tuesday after the holiday weekend. no problem. he never called, i called them Wednesday and once again he was rude on the phone and tried to say he would call me the following week. i told him he was supposed to call me the previous day, then of course he said oh..... we scheduled an appointment for Friday June 3 at 745 in the morning. i was at home waiting until 8:30 am Friday morning and no one showed up! i called and once again guy on the phone was very rude, i told him no one showed up and he put me on hold...over 8 minutes on hold...im done! this place will NEVER get my business.

I just received the bill for a same day visit for a small sewage back up in the basement. TWO people arrived, a plumber and “helper” as listed on the invoice. They arrived shortly after 2:00 pm and completed the work by 2:45 pm. Courteous. They ran sewer and floor drain and flushed with water. Cleaned up. Did not put things back where found after moving them though. They are billing me $509.57. Charging for me for 1.75 hours of work? I live about 3 miles from their office so even with travel it would not total 1.75 hours. $157.50 for the “helper”—who is this and why were they there? Was not told I would be paying labor for two. $290.50 for the plumber and $35 for unspecified materials. I find this to be dishonest and exorbitant. Will be filing complaint with DATCP and BBB.

We had a problem on a Sunday with a clogged drain. They were very helpful, quick and did great work. We were very pleased.
However, we were misled on the cost. We were told that it was double time. Nothing was mentioned that we would have to pay for travel time. When we received the invoice we were shocked to see we were charged for 2 1/2 hours when he was only here for 1 1/2 hours tops. We called and they said travel time was added. LOL! Their shop is 4 minutes away from our home. We have always had good service from them. This was very disappointing this should be discussed upfront. You would think as a return customer they wouldn't cheat you.

Late, unprofessional and lame. Worst experience ever Hire someone else.

This week we came home after being away and found our outside hose bibb had cracked and had been gushing water for 8 hours, we turned off the pipe indoors and got the water to stop but had flooding in our basement just due to the sheer amount of water on the outside wall. We called VIP and they promptly came. We wanted to see if there was any other damage to our piping internally and to locate if that was the only issue. The employee from VIP was here for 15 minutes, said he could replace the hose bib, said our guess was right. When we called to schedule there was no information about them charging just to come out and we weren't told pricing until we got a bill in the mail. The bill was for over $200 dollars. The average price for a hose bib is $10. We were frustrated with the low level of service, lack of insight, and excessive pricing for 15 minutes of something, honestly I could've done myself. Won't be using them again.

I trust Vince and his staff. Live nearby and they are our go-to plumber. Bill always seems fair. High marks for them!

Very expedient,through, professional.

Vince was great to work with, communicated very well, and was very straightforward and honest throughout the process. His team was also very flexible with working around my time restrictions. I’ll be using them again moving forward and would recommend them to anyone in the Milwaukee Area!

Hot water heater was leaking on a Saturday afternoon. Called Vince Ingrilli and Sons Plumbing at 3:00pm, Tom arrived at 4:30pm, and finished with new install by 6:30pm. Extremely professional and courteous from the first phone call to the time he left. Would highly recommend to anyone needing any plumbing done. This is not the first time we used Vince Ingrilli and Sons Plumbing, and will 100% recommend to anyone.

After over 17+ years of using this company, I couldn't believe that they would gouge me. Last year's experience did it for me. They will never be in my home again.

Simple kitchen faucet replacement. For the faucet, they charge me 100% more than what I could have gotten on Amazon. And I'm sure that wasn't even their parts cost.

That was on top of their padding the labor hours for trip charges. And of course, in all of those past years, I have noticed how their labor hour cost have gone up significantly.

My advise. Shop around. I feel gouged.

Still trying to understand how someone can be charged $175 for a 30 minute stop and zero work was completed. He flushed my toilets, ran the sinks and then cut an unnecessary hole in the ceiling looking for a leak that was never found. Couldn’t be more unsatisfied. I wrote them a letter along with my check and never heard back. They certainly won’t hear back from me again.

I have only great experience with this company. They keep their appointments and are on time. They solved any plumbing problems we had over the years and work very fast. All their staff that came out are friendly and extremely knowledgeable and they don’t leave behind a mess.

Vince Ingrilli Plumbing is great. You can get on their schedule and count on good service. They are my plumbing guys.

I recently went through a remodeling of my kitchen and called on Vince for my plumbing needs. They installed my new sink with disposal, adding a gas line as I converted from electric to a gas stove, rerouted and upgraded my water line for my Fridge and uninstalled and reinstalled my dishwasher. They even made arrangements to come out on a Saturday when I had my countertops installed on a Friday just so I didnt have go through the weekend without a sink. Very professional. Very knowledgeable and excellent service. Highly recommend for all your plumbing needs.

I found VIP plumbing after IHN plumbing tried to gouge me. Since I was working on a quick time frame Vince jumped on it right away and did the work and saved me 7 grand. I kid you not, this actually happened! Vince was a total professional and I would absolutely use him again. I normally don't also write reviews but this team of plumbers deserved it for sure!