Best Repair Services in Baltimore MD

Ty is a great family man who loves his craft. He offers fast service and quick fixes the way most proud owners that run a company would. There are many reputable plumbing companies in the Baltimore Area, but few run by Master Plumbers that are willing to get their own hands dirty. Great rates and fast service, what more can you ask for?

Customer service and customer experience were SUPERB!

I contacted ACE Plumbing for a faucet repair. I texted for help and their responses were swift and exact. Joe provided the customer service. He was very helpful. You can tell through his texts he is professional and knowledgeable. He provided me with reasonable cost and an expectation if additional work was needed. Additional work was required at a reasonable cost.

Jeff provided the customer experience. He updated me on his arrival, he arrived a few minutes early, and started working immediately. It was like he was not even there. He focused on his work. He offered feedback on some minor issues he discovered. I appreciate the feedback because it allows me to be proactive. Workmanship is great!

New and returning customer. Thanks, ACE!

A+ service aiming to please the customer every time!

Working with Len the Plummer literally saved us days of waiting. We reached out to our insurance company, and their contractor couldn’t get to us timely (would have been a week with no hot water!). When we called Len, they set us up with a same day appointment. Stephen H. was awesome and on time; he quickly was able to identify the issue. After sourcing what we would need, he then had to drive to two different cities (30+ minutes out the way), and when he returned was still in great spirits, installed our new unit and made sure to provide us information for how to care for it moving forward. Some would say not having hot water could wait a few days, however he understood our urgency with the weather changing and made sure all was installed properly and communicated the process as he worked. We would definitely recommend this company to others as they are responsive, treat customers with care and genuinely understand their business.

Attempted to DIY a leak in my very old shower. Unfortunately the DIY led to a discovery that the old parts were bad/corroded and even with new parts by the same brand, the old parts had caused serious problems. Called Catons and with 30 minutes a technician was at my house diagnosing the problem and coming up with a solution that would ensure I never had a problem again. He did it fast and for cheaper than quoted all on a Sunday night. Truly a great service!

Evan was great and professional. Very detailed explanations and helpful

He did very great job also he is on time
If I have any problems I will request him again

We used your water restoration services but I’m still waiting for an itemized bill. No one will give me a bill showing the work that was done and the charges. Why did I receive a letter first out of North Carolina just a few days after the work was completed with a grand total? I have contacted your company back by phone and email and still I have not been sent an itemized bill for the work that was completed. Why did I now receive a bill from your Chicago Office? You are in Linthicum correct? This work was done less then a month ago, can you deal with your neighbors locally? Do I need to contact BBB?

Personable, detailed, knowledgeable and thoughtful. Cares about a quality job.

The Hardy team was prompt and professional, helping out with a toilet flange repair and setting up the new replacement after a bathroom redo ran into some unexpected turns. Great communication, knowledgeable advice, and quick work. We’ll call them again.

Great experience. David help clear out a clog that involved removing and replacing a toilet. Very professional, explained everything very clearly and clean up the job site when he was done.

Made an appointment. The appointment was confirmed. Then nobody showed up to perform the work and did not even call to follow-up. Not recommended.

This company is simply one word : AWFUL. Scott showed up, went to the basement, looked at the sump pump pit for approximately 15 seconds then said this is not covered by the home warranty. I explained I talked to the warranty company (HSA), as well as, his office when I scheduled the appointment and they said it was covered. Scott told me I could pay him $635 and he could replace it in less than 10 minutes, but he wasn't doing the repair through HSA. He refused to wait while I called HSA ( I even showed him the contract showing the sump pump was covered) for authorization because he told me had paying jobs waiting. I called HSA after he left and they said they would cover the repair the tech just had to call in with the diagnosis, so I immediately called Stilwell and they said I was Scott's last job for the day and he was off and they had no way to contact him. Basically cost me a day off work, a service call fee and my sump pump is not working. HSA is sending a new company out tomorrow. STAY AWAY FROM STILWELL PLUMBING! They are rude, liars that have no interest in working with you or your home warranty company or explaining why they can't (won't) do the job. It was obvious they just wanted their $90 service call fee for the 4 minutes they spent here and tried to hussle me for another $635.00.

Told there was no fee to come and do an assessment. Showed up and did the assessment and made up an excuse for why they wanted to charge me $150. Said the part needed had to be ordered and they would get back to me. Told me the part was not available and a full replacement was the only option (3K dollars worth of replacement). I called the company who makes the toilet and they said it was in stock and shipped it to me with 1 day delivery. Called them to ask more questions and set up install. Never returned my calls, never returned my money. Had to contest the charge. BEWARE THEY LIE!!!!