Best New Outdoor Faucet in Baltimore MD

Excellent work, showed up on time

The first technician Catons sent was a disaster. He was unable to find the house but kept insisting on the phone, irately, that he was in front of the house when he was nowhere in sight. He also grabbed my cordless drill off the counter without even asking (during a pandemic) to try to pull out the faucet body. When he couldn't get the faucet off, he announced that I needed a new faucet. In addition to this bizarre behavior, his command of the English language was too limited to communicate effectively about the job he was doing. I told him I didn't want him to install a new faucet, and he left. Quite frustrating, because I still had no water in the kitchen and had wasted several hours dealing with this.

Upon researching the problem further, I discovered Moen would send the necessary replacement part free of charge, but I decided to upgrade the faucet and picked one up from Home Depot. Then I requested a second technician from Catons to handle the installation.

Bruce, the second technician, did a great job. It took a little less than an hour, and he agreed to give me the hourly rate rather than charging for a flat fee for faucet replacement, which would have been nearly double the hourly cost, $400 instead of $200. He also explained how a trap works and why the lack of a trap in the right-hand sink (which I had not known about) was something that should be fixed. I would have had him make that repair today, but it would have been an extra $200 for fetching parts.

Having seen Catons' price list, I decided to use an independent plumber for reworking the trap.

I cannot say enough good things about this company! 3 great experiences and have referred them to others as well. Always on time, helpful and thorough.

Mr Khuma was truly highly professional, conscientious, and first-rate in providing services.

Excellent.

The condensation line to the toilet was identified and immediately repaired with no
Additional problems .

Mike was our technician and he was able to show up early, was very professional, and did great work for a reasonable price.

Professional, prompt & courteous. Pleasure to deal with.

I have a house in Baltimore city and I was in need for plumbing advice. I found Empire plumbing and Heating llc and I called them and scheduled an appointment .
The technician came out on time and I paid the fee for plumbing consultation upon arrival. I’m so glad I made this move because all the other plumbing companies were trying to sell me stuff that I didn’t need. Honest , respectful, knowledgeable and helpful that’s all I wanted to say. Thank you Empire plumbing and Heating.

I am not the one to write reviews, but felt the need to do so this time. Catons Plumbin is a TOP NOTCH outfit; with a very good reservation/customer service approach and system in place. My tech; Jesse G # 2254 was the best service technician that I've ever run across. He's very professional, friendly and courteous from beginning to the end; very knowledgeable and shared a lot of tips and knowledge. I would definitely use them again, but only if Jesse is the technician. Don't hesitate to use this company; they are honestly GREAT and this is coming from an unbiased POV; as I found them via Google and had never used them before and they came through for us for a Sunday Emergency !!!! The work was done well; he also checked other related components to ensure that everything else was working fine. Again; BIG shout out to service technician; Jesse G # 2254; he's truly an asset to this company !!!!

We felt grateful to find TNT. Dan was responsive and prompt. He pinpointed the problem quickly and resolved it. His prices were reasonable. His staff member was courteous and conscientious about cleaning up after the work was done. While he was able to comment on a few issues that we may want to pay attention to in the future, he didn’t upsell services. While we both were happy to have TNT complete the work, we hope we don’t see them anytime soon! If we have any issues in the future, TNT will be the first point of contact. Thanks!

Just bought a home. Water heater was old. I called Abbott Bros. They set up an appointment to look at it and replaced my water heater the SAME DAY!!! Excellent service, excellent customer service, very professional and friendly. I will definitely be using them in the future

This company installed a water heater for a neighbor of mine and did a stroller job but after they had a problem with the heater they came out and looked at it and never came back to repair it, told her if it needed parts it would be around 400 dollars 25 days later they never came back or answered her phone calls. I looked at it and fixed it and the parts was covered under manufacturers warranty, I would absolutely not call this company for anything

Great experience with Brian, who was extremely responsive and informative, and Sam, who was professional and efficient in installing/replacing our faulty water heater. I would definitely recommend for those in need of any water heater related services.