Best New Home in Baltimore MD

Tye was wonderful, he identified the problem and it was fixed immediately! He was kind and trustworthy! He even found a necklace that I had lost!!! He will always be my first call for plumbing problems!

Ace plumbing has been my plumber of choice ever since first using in 2017. The owner is always responsive and very professional. I’ve had radiators removed, water softener installed, and plumbing help for various household issues. Appointments are always kept, services performed as expected and always with expertise and professionalism. Greatest plumber! Zero hesitation in recommending Joe Ace and his business.

Incompetent and shady company. Do not waste your time, money and energy with this company.

If things are done correctly there are no issues. However, when something goes wrong, they get shady real quick. They don't call you back to resolve the issue, they cancel appointments without any advanced notice. It's a big hassle to work with them when something actually does go wrong. Don't expect your issue to actually be resolved, even though they offer your the 1 year labor guarantee warranty and charges are explicitly made on your estimates/invoices. Also, keep your records, because they don't keep theirs.

I had a tankless water heater installed by Zachary Garten #8072 in June 2022. Zach is a field technician, not a senior technician. Tankless water heaters require annual maintenance and need a maintenance kit installed in order to conduct this service.

I am now coming due for maintenance nearly one year after installation. I had two plumbers outside of Catons come to give me estimates for the maintenance service and I was informed by both of them independently that the water heater was installed incorrectly and does not even have the maintenance kit installed. It also does not have an additional shut off valve and the carbon monoxide vent is sloping downwards instead of upwards as it should be.

Further, I had Catons (senior technician) come look at the installation and they also agreed it was not installed correctly. Initially, the senior technician was telling me everything that was incorrect about the installation (in agreement with the two other plumbers), but I guess he did not realize that Catons was the company that installed it this way.

Once they found out that Catons installed the water heater, they got super sketchy. They told me managers would reach out to me. However, I have yet to actually get a callback from Catons managers. They made it sound like I would be called later that same day, and I waited two days before calling them. When I would finally get to speak with a manager, they would tell me I could get the maintenance kit installed but I would have to pay for the piece. At one point, they told me at the time of installation, I agreed to not have the maintenance kit installed in order to save a few bucks. This is incorrect. For one, why would anyone want a product that requires annual maintenance to be installed without the ability to conduct annual maintenance. Additionally, my estimate/invoice includes the maintenance kit. Further, there is another shut off valve missing and the carbon monoxide vent is sloping the incorrect way. For a plumbing replacement, Catons gives a one-year labor guarantee. So they are honoring this, but not the fact that I paid for the maintenance kit and they are trying to charge me for it again and they have not addressed any of the other installation issues. Further, one day Zach came out to my house and glued a corner pipe to the exterior vent pipe for the water heater. This was done without my knowledge or authorization. Even after it was completed, no one told me this was done until I discovered it on my own and then I brought it up to one of the managers. The managers, Jason and Dan, both confirmed with me that Zach did it.

These guys are awesome. Professional courteous experts in their field. I would never use any other company for my plumbing needs. Stevie John and his team are an invaluable asset to our community

Justin did a fantastic job with installing the rough in plumbing for the toilet and faucet in our basement half bath as well as replacing the main water valve to our house and the outdoor hose bibs. Justin offered an extremely fair price and was very responsive. His work on our plumbing looks very clean and neat. I would 100% recommend Hardy Plumbing for anybody looking for a well-priced, knowledgeable, and professional plumber.

Nice people's...Dave was very professional and informed on his job...

Replaced stopper in tub they were efficient and fast service very happy with work.

This is the second time we have used Metcalf Plumbing. They are always on time (if not early), friendly, and extremely knowledgeable. They have truly earned their reputation online and I will continue to rely on them for all of my plumbing needs.

I've been using Fitz for years. They always do good work, and they don't rake you over the coals with prices!

Hired them to install a water heater and they did a great job! Was quick, knowledgeable and personable. He's already been back to take care of other plumbing issues (not related to the heater) and he is very reasonably priced! Definitely my go-to plumber from now on! Hopefully not too soon though! Thanks guys!

⁣​ ­ Horizon Services,I wanted to let you know Joshua represented your Company outstanding today. He did a wonderful job and was very professional. I hope he continues to be my Service Technician everytime I need service.

I very highly recommend this company for any of your plumbing system needs - repair they know their craft. They diagnose exactly what the issue was no guessing. Laid out the plan to me how they would fix the issue. 30 years in the business was shown to us by the work that was done. after completion the work area was clean in the home and outside. Same when they came into the house to clear the drain. When they put in the new sewer pipe they put in two links so if they needed to come back they could clear the line to the city or from the house all included in the price which was fair. Thank you again for the excellent work in my home and outside pipe replacement drainage.

Called for a replacement sump pump on Monday morning and got an appointment for Wednesday. But Spiro called back Monday afternoon and said they’d finished a job early - would I like them to come by today? In short, they replaced the sump pump that day and I couldn’t be happier. I will be calling Empire for any further plumbing needs. 👏👏

Excellent efficient service . They arrived on time and completed the work in a timely fashion.

Geo Plumbing service were professional, gave me a specific time frame so that I did not have to wait around all day. They resolved the issue without incident. They are courteous, friendly, and respectful. They have great work ethics and they are honest. I did not get the run around from them.
I want to say thank you.