Best Home Heating in Baltimore MD

Customer service and customer experience were SUPERB!

I contacted ACE Plumbing for a faucet repair. I texted for help and their responses were swift and exact. Joe provided the customer service. He was very helpful. You can tell through his texts he is professional and knowledgeable. He provided me with reasonable cost and an expectation if additional work was needed. Additional work was required at a reasonable cost.

Jeff provided the customer experience. He updated me on his arrival, he arrived a few minutes early, and started working immediately. It was like he was not even there. He focused on his work. He offered feedback on some minor issues he discovered. I appreciate the feedback because it allows me to be proactive. Workmanship is great!

New and returning customer. Thanks, ACE!

Josh and Rah were able to come out early and install the new equipment no problem. Floors were spotless once they were done.

I needed a consult and repair on my hot water heater. Benjamin Franklin Plumbing was quick, affordable, and easy to work with. Our technician, David, was thorough, kind, and efficient. I would highly recommend this company for future plumbing needs.

Very much appreciated Hank replacing a dimmer switch. He found that the original switch had been wired incorrectly and ensured that this switch and another that connected to the light both worked correctly. He also found an exposed wire and corrected this. I joked that I had called an electrician because I was not a fan of family members electrocuting themselves trying to DIY fix things...but in this case that was not a joke! Thanks, Hank!

He came in ON TIME. Punctual. Calm. Professional demeanor. Respectable and Respectful, both. -- My sink had been leaking profusely underneath, for quite some time. I tried to have my son fix it, he couldn't. I looked at it, seemed simple --- wouldn't didn't stop pouring out the drain pipe. He came in, simple fix (for him) and was in and out. I paid his whole fee, plus a tip. -- I didn't pay him for how easy/how quick it was (for him) -- I paid him because I tried to fix it and couldn't do it; I paid him because he provided professional peace of mind. I'll be using him again if we have another leaky problem.

-RCB

Chris arrived when promised and was very professional. He estimated approximately 2 hours of labor to replace a hose bibb and install a new shutoff valve. He completed the job on time and on budget. These guys are my new go to plumbers. Don't hesitate to call them!

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

I called LJ Butler Plumbing for a toilet repair. He was at my house within a half hour. He was very professional and knowledgeable and got the job done under an hour. I cannot thank LJ Butler enough for a job well done, and the price was also reasonable .

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Great

I have had good experiences in the past but the tech came by and seemed rushed and completed two tune ups on my heat pumps in about 15 minutes and never checked the indoor units. I'm used to techs checking coils capacitors etc.UPDATE..I called and they agreed the tech didn't follow their checklist and without hesitation refunded the amount I paid.

I very highly recommend this company for any of your plumbing system needs - repair they know their craft. They diagnose exactly what the issue was no guessing. Laid out the plan to me how they would fix the issue. 30 years in the business was shown to us by the work that was done. after completion the work area was clean in the home and outside. Same when they came into the house to clear the drain. When they put in the new sewer pipe they put in two links so if they needed to come back they could clear the line to the city or from the house all included in the price which was fair. Thank you again for the excellent work in my home and outside pipe replacement drainage.

Called after my sump pump suddenly started making loud noises. Spiro came out the next day, diagnosed the problem, and corrected it within minutes, then performed a test to ensure it was working properly. He could have easily told me it needed to be replaced and charged me 10x what he did, but only charged me for the visit. I appreciate the honesty and will only use Empire going forward. Thank you!

The company was able to dispatch a technician the same day as our water heater failed; Justin arrived on time and was very helpful describing the problem and letting us know our options. Installation was made as soon as a unit was available with minimal disruption to our household. Justin is courteous, amiable, and a pleasure to work with. The office staff, in particular Deborah, went out of their way to make sure all our questions were answered and all our needs met. I wouldn't hesitate to call Supreme again.

Great company, always honest with their customers. I would recommend for anything from a faucet replacement to a new sewer line from the house.

This was my first time using this company and they were phenomenal. Extremely responsive, affordable and got the work done quickly and efficiently. I highly recommend!