Best Sewer Video Camera in Kansas City MO

Never showed up for appointment we had scheduled for a estimate. He didn't even have the courtesy to call to cancel or anything. Just left me hanging. That's bad business.

Justin was professional, friendly, knowledgeable and personable. Thanks Sewer Dr for providing excellent service once again.

They communicated well with my clients and amazing work at the Leavenworth military base. Well done, Seth and Zoom!

First off, I want to say that the gentlemen that came out and actually worked on our sewer lines were very professional. The customer service since then has been a nightmare.
We hired Mr. Rooter back in September of 2020 to repair and reline our pipes. They came out and did what they needed to do for the pipes and then told us they would come back out to grade our yard a few days after. Well, they never came back to grade the yard. We have been going back and forth trying to get our yard graded since that was part of our contract. Now they are having a hard time finding our information when just last week they were able to find all the information needed to get us scheduled this week to have our yard graded. We were scheduled for 8/24 and no one showed up to come grade the yard. Then we received a text message saying they were coming 8/25, then 8/26. and they never showed up. Apparently the crew that grades the yards don't work on the weekends or the mornings so we are still waiting on our service to be completed, almost an ENTIRE YEAR LATER. We paid $10,000 cash in good faith that they would come back out and complete the contract, and we are still waiting for them to complete our contract. If you decide to go with Mr. Rooter, wait to pay them until the work is COMPLETELY finished. If not, you will have a very hard time getting this company to come out and finish the job.

I had home warranty technicians come out three separate times to work on a stoppage in main sewer line. They concluded that we needed to dig in front yard to solve problem and quoted me $3800. I called Chris for a second opinion. He came out on a Saturday morning and fixed the stoppage in the main sewer line for $140, said he was able to clear the stoppage in the main sewer line. Chris was honest, efficient and did not try to upsell me on services that I did not need unlike many corporate companies.

The kind of company that you can refer to your mama

Great plumber who is reasonable and good to his word. Did a great job!

I used this company a couple of years ago and they did a great job. I had pipes relined out to the street. BUT, this last summer I had them out to fix a leaky outdoor and indoor faucet. They came out and told me that they would have to find a part and would be back to fix it. Never heard from them after several days. I called and ask to have Cory call me back and nothing. I called again after a couple of weeks on Saturday morning and was told they were off work and a lady told me that they were too busy. I said maybe I should call someone else and she said do that. I don't know what I did to piss them off but I did just that. Sorry but I thought I found a great Plumping company.

My initial contact with this company was awesome. The son was pleasant and got the job done; however I was not told key details. Guess what, same problem occurred today. Called the company back and got Patrick. He was very rude. He interrupted me constantly when I was trying to explain that I was not aware my services were not guaranteed and just a temporary fix. He talked to me as if I had plumbing know how although I kept trying to tell him I don't understand plumbing language. I told him I understood he was saying it wasn't guaranteed and that it would be full cost if he came out. I still wanted to be heard. He also laughed when I said I wasn't being heard. I was 100% willing to try the service again( even after being told it would be full price), but do to his poor customer service I'll go elsewhere. And to top it off, he hung up while I was still trying to talk.

What a time to have a Sewer Drainage Problem: right in the middle of a World Wide Covid-19 Pandemic! I contacted four Plumbing Services. The first referred me to a second Plumber that took my residential location and nature of my problem, but no one showed up. I called a third Plumbing Service and the same thing happened, no one showed up!By this time my Slow Drainage Problem was quickly to becoming a No Drainage Problem! So I decided to contact Roto Rooter online, and I set up an appointment for the next day Friday between 12:00 and 5:00 and guess what, nobody showed. on Saturday morning I called Roto Rooter and set up another appointment for the following Monday between 12:00 and 1:00 and guess what: at 1:07 a real live Roto Rooter Plumber (Richard) wearing a face mask was ringing my doorbell, it was music to my ears!Richard introduced himself, made a Thorough & Correct Assessment of my Plumbing Problem. He then solved my Drainage Problem in a Highly Competent and Professional Manner. Richard is a credit to his Profession, and I would recommend him to anyone Without Reservation!Fran, Lawrence, KS

Tom (Service Tech 0339) was very professional and informative. He fixed the problems within two hours. He was interacting with my kids throughout the morning. They really liked him and you know how kids can tell about people. I hope I never have these problems again, but if I do - Roto-Rooter is the place to call!

To be fair, we never had a problem with this company. They will not over charge you, I like that the most. I deducted one star because of an unanswered question.
I want to know whether or not the condition they left me is normally how they would leave their other customers. I was told the manager, field supervisor, and technician will show up on 5/11 morning to address my inquire. I was pleasantly surprised that they take their customers seriously and stand behind the work they do, except 5/11 came and go and no one showed up. No one answered their phone.
It was a yes or no question. It really is ok to tell me that yes, your company leaves holes in the wall and expect your customer to know that without being informed.
After their technicians (and later manager too) found out that this is my only shower on Wednesday. They proceed to work on Friday and only told us the holes in the wall is not their problem as they are walking out by 4pm Friday. Sent us the dry wall company referral on the following Monday and the wait time to fill the my walls would be 3 weeks. I'm at 1.5 weeks mark now. I can't wait!

Had a clogged kitchen sink. Apparently putting a pan full of pasta wasn't a good idea! Gave these guys a call and within an hour they showed up. Our service tech's name was Stephen (#381) and was very friendly. He diagnosed the problem, brought his tools up and got to work. And within under an hour took care of our clogged kitchen sink! Had some great tips for us on what not to put down the garbage disposal. Overall our tech Stephen was great and saved our weekend! Thanks to him and Snake n Rooter!

We had a clogged toilet and they came out and fixed it right away. Shouldn't have the problem in the future they said.

I contacted Pat based on a referral from my realtor. I'm SO glad that I did - he saved me thousands of dollars.

We had water backing up in our sewer line, so I originally contacted another plumbing company. After taking a camera through the line, they recommended the entire line be replaced to the main due to tree root issues.

All for the low cost of $13,000.

Not knowing any better (this is our first house), I almost took them up on the offer.

However, my wife recommended I get a couple more opinions (thank God). A second company quoted me at $6,500.

Finally, I called Pat from PG Plumbing. He took a camera through the line and was extremely thorough, showing me all sections of the pipe and areas where the tree roots were. Water was flowing through it and the roots were coming in from the top and sides, but it was manageable. The pipe was still in good shape.

He recommended several root treatments. After that, I just need to treat the pipe with a solution once a year to keep the roots out.

Not only did I save thousands of dollars, but I also learned how to treat and maintain my own sewer line. This company is worth every penny and much more.

I'll never use anyone else for my plumbing needs! Thank you, Pat.

I called 2 days in a row just to have a toilet unclogged and they told me they would be out 2 days in a row, they were a NO SHOW NO CALL!! I would never recommend Razor Rooter to ANYONE they are so unprofessional and the office staff is rude!!

Joe was friendly, fast and fully explained his installation of a gas shutoff valve and repair of gas line to my clothes dryer. My wife and I were both impressed with his service.