Description
When you need an emergency plumber near me in Kansas City KS or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Circuit Breaker, Location Change, Septic Tanks, Water Supply, Drain Snake, Unclog Drain, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Ramona Murray
3 years ago
Stephen was very friendly and great customer svc. He was very helpful and explained everything he did step by step. I appreciate the fact that he knew and understood that I did not have much plumbing experience.
Brandi Bivens
5 years ago
Mark #283 came out to give us an estimate on snaking our sewer line and making sure the work he would do would fix the issue we were having and we wanted to discuss it for a few and so when we called back in a few hours later he came out that same night, same technician and we were very appreciative of what he did to get the drain unclogged that way all of the water in our basement would drain out! We had just bought the house and had not even moved in yet when this happened and had no knowledge of water coming into the basement at all so when it happened we were very stressed and frustrated and so the work Mark had done for us really put our minds at ease! I would give them more stars than just 5 if I were able to!
Valerie Warren
4 years ago
I made an online appointment last night. Roto Rooter called this morning to confirm appointment. Justin arrived at 8:00am. He fixed my issue and was on his way by 9:30. I really appreciate his prompt response and professionalism. Away goes trouble down the drain!!
The drain in my garage was backing up as well as another lower level drain. Nate was able to come out super fast on a Sunday, and get it cleared out. After that, he also tested by dumping 5 gallons of water down the drain, flushing toilets, etc. so we knew the job was done right. Great all around service!
Michael (#0236) replaced an old sump pump with a new one. I give roto-
rooter a four star rating for Michael's salesmanship, efficiency and professionalism. However, I will not know how well of a job Michael did installing the new sump pump until the next big rain .
We had a main sewer line backup in our 100 year old house on a Saturday night. Let's just say that we needed help right away to allow for any use of water. Called Roto-Rooter at 6:15. They had a great plumber out before 7 and the line cleared before 8. Oh, and all this while it was snowing outside. Great service and great result! Thanks guys!
Skyler and Aaron were fantastic, thorough and very professional! I would highly recommend them and Roto Rooter!
Kevin McReynolds
6 years ago
We recently had the pleasure of meeting Technician Jason Meyer(0131) during a service call. He was polite, professional and efficient and made short work of a leak issue we suspected was causing us problems for some time. He even went the extra mile to call in a Water Restoration representative to help us access the cost of repairing some of the water damage we incurred. While no one likes to have to call for plumbing service, it's nice to have someone like Jason to make the process a little less painless. We will definitely call Roto-Rooter for any future repairs we might need!
Pamela Trulson
2 weeks ago
Nate came out late to fix a leaky pipe & was so nice & quickly got it fixed.
Larry from Roto-Rooter was excellent! He was thorough, found our issues, fixed our issues and explained what the problems were so that I could understand. We would like to have Larry back again next time we need plumbing services. A+ service from this company. Thank you!
Michael (1932) did a great job clearing our kitchen sink drain. Assessed and performed the job quickly and professional. Excellent response time! Thank you!
Jason showed up last night for our service request. He was professional and friendly and answered all of our questions. Finishing the repair today, Jason was prompt and thorough. He explained the repairs and the warranty. Will definitely recommend to friends and family!
Ryan Donnelly
6 years ago
The technician who came out was great and really nice and fixed my problem. My problem was with the dispatch service. I called in the morning, and said that anytime that day or the next two days would work. They said that they could make it out that same day, so I said, Great! Any time after after 5 will work. I had to call back two times because I never heard anything from them. Then around 9 they said that they were so busy that they wouldn't be able to make it out for a while still, and I had to work in the morning so I told them to just come the next day. It just really made me mad when I told the dispatcher that the next day or the day after would work, but they told me that they'd be able to make it out the same day and didn't.
Alan Anderson
3 months ago
Nate was excellent. Professional and clearly skilled. I highly recommend.
Nate was great tech! Treated home as if it was his.
Nate was excellent! He was able to diagnose the problem and then fix it in a timely manner. I would call Roto-Rooter again.
Timothy Curry
8 months ago
William was very professional, he answered all of our questions and got the job done. We appreciate your help!
madelyn mendez
a year ago
Everything was repaired same day which is awesome. Our technician was knowledgeable, reliable, friendly and efficient!!
Serviceman, Nate, came right on time. He analyzed the problem, got his equipment and went right to work. He gave us a quote and stuck to it when he finished. Very nice technician, worked hard and I could tell he wanted nothing less than a great outcome. I would highly recommend Nate and the company again and would refer them as well. Very pleased indeed. š
Jackie Kreutzer
2 years ago
The young man was very kind and professional. He was able to repair our water heater to our satisfaction.
Thomas Marquis
6 years ago
Dave (tech #0393) was awesome very professional and prompt. Fixed my drain and showed me how to maintain it for the future. Will definitely use again.
I had a plumbing issue Saturday evening. Nathan responded to our call. Love this guy. He replaced the broken part quickly and was very professional throughout the service.
Your Tech , Ashton 988, was very professional and helpful. He found the problem which was a lot of tree roots and was able to clear them. I will definitely recommend Roto Rooter to my friends and neighborhood...
Prompt service. Requested service online in the morning, and they were at my house within 3 hours (earlier than they said). The technician, Michael, was nice and had another technician come out and video the main line for free. My only issue was that I feel that the service was a little pricey as the snaking job was pretty easy. Will probably do it myself next time, but if I choose not to, I will definitely call rotorooter.
Kayleigh Wenger
3 years ago
Roto rooter was so easy to work with! We noticed our basement drain was backing up on a Sunday night. I was able to schedule my appointment online right then and they were out the very next day after I got home from work. Keion #2745 was super polite and quick! Since she had to bring the machine in the front door and it was rainy out, he tracked some mud on to our wood floors. When he was all done, he came back in and cleaned our floors before even accepting payment! I was very impressed by his customer service and the ease of scheduling an appointment
Destin was super helpful with our basement drain cleaning. They were able to find the issue and set up a scope appointment also! Very professional and easy to talk to about any questions!
Had tom knocking on our door within 30 min of placing a call for estimate. Provided an accurate and fair estimate with no hidden costs and didn't pressure id's into anything we didn't want to do, answered questions in a manner that didn't insult me or make me feel stupid. Signed the paperwork and had the whole process finished and fixed within 30 min. Topped with a warranty and some recommended product at my request for future prevention of drain issues, I'm an extremely satisfied Customer. From phone call to fixed in under an hour. Great service. Way faster than other company's emergency services. Would recommend and use again. Thanks Tom W.
Technicians arrived on time (Michael #0236 and Jordan #488) and were friendly and professional. Costs were explained up front and were reasonable. I was concerned that being a holiday weekend, it may hard to get anyone to come out or be charged extra, but that was not the case. We will do business with them again.
Nick Stouffer
3 years ago
We had a pipe burst and needed Roto rooter to come out on an emergency job. Jason Was here promptly to respond to the call. He was extremely knowledgeable, professional and was able to fix it quickly! Iāve never had to use roto rooter before but if I needed to again I would do it without thinking twice! I HIGHLY recommended Jason as your technician as Iām sure he is one of there best! 5 out of 5 stars.
Cheri Crockett
a year ago
Our tech was knowledgeable, didn't mind the cat observing, and put everything back neatly than it was originally. He was a terrific tech!
Jason was very professional and attentive. He gave us alot of preventive informations, other company's came out and didn't do much but Jason jumped right in and started doing his thing. You were awesome, Thank you!
Justin came promptly-even earlier than expected-and fixed the problem in a short time. He was not only very professional, but pleasant and courteous as well. Would definitely use Roto-Rooter again, and wouldn't hesitate to recommend them to others.
Jason Forrest was wonderful! He was very courteous, efficient, and knowledgeable.
Rainbow Savvy
3 months ago
Our sewer line had been backing up quite a bit recently, Darius was the tech sent out to alleviate the issue and camera tech Kevin came soon after him to assess the issue with our main sewer line backing up. They were thorough, attentive, knowledgeable and handled it fantastically. They were able to give us precise options to consider going forward, were very easy to talk to and provided a trustworthy service on both ends. Will be using them again in the future for our sewer line repair, definitely recommended.
Tracie Gillispie
a year ago
Korey was phenomenal! He did a wonderful job finding out where and what my issues were and got me up and running in no time! I will definitely be back for all of my plumbing needs!
Skyler came out to our house to perform a service on behalf of Roto-Rooter. The service was fast and very professional. He kept us up to date on his progress throughout the service! This was our first ever need of having a service regarding plumbing and I believe we shall for sure use this company again in the future!
Dan McCaffrey
8 years ago
Gray came out to our home in KCMO and quickly determined the cause of our backup (faulty plumbing job by previous plumber). He gave different options at different price points, made his recommendation and fixed the problem quickly...very handy when late at night. He was a total pro!
I definitely would not recommend just due to the dispatcher and deceptive sales tactics. Came home late from work to a clogged main pipe. I had family from out of town staying with me and needed it done asap. I made the call around 11pm and I was told up to 3 hours by dispatch. It had to be done, and the reviews were good on here. So I went forward to have it done. 3am rolls around and no service or response. I call to follow up. Same dispatcher says the two overnight plumbers went to a commercial site and wouldnt be helping me and I was rescheduled for 8am. He was even rude about it. Seriously? You had literally one job!10am rolls around and my technician finally arrives. He was professionally spoken. I had an older style in the wall drain plug in my garage. All he had was a 5 gallon bucket. Knowing it was not going to handle the job I helped him with a 32 gallon trash can to drain the sewage. Thank God because the 5 gallon bucket would have left a mess! After the pipe was drained, the technician finds the problem to be a broken main line. I was told it would be done same day because I could not use any plumbing (showers and any toliet flushing). So of course I signed the contract based off it would be done same day. The technician makes the call and tells me they don't have openings till the next day. The technician should have called before telling me that. Again, I had family from out of town and wanted it done asap. There are hundreds of other plumbers who could have done it. I ended up forking out $3800 for the main line to be fixed. Overall experience was disappointing and I would not recommend roto-rooter.The following few days I had a kitchen drain line partially clogged (most likely due to backup from the main line incident). I went with a different company. So much better service and workmanship.
Teresa Guerrero
7 years ago
Jim was very nice and courteous and professional. He explained everything and did a great job with cleanup and fixing my drains. I will use them again for my plumbing needs.
Vicky Cullison
5 months ago
Kitchen drain stopped up..set up appointment on line for same day service and they were out as agreed. Service man Dwayne was very professional and did a great job. Gave help mful hints on the use of disposal.
When all other companies were busy or unavailable, they had a technician out to our house quickly. Our stress completely went they showed up on site. Within a couple of hours, it was diagnosed and our main line was cleaned out. Definitely would use this company again! Nate was a lifesaver!
Scott was very responsive and discussed what he was doing and how he was going get things going again
Cotey Domerese
4 years ago
This is my second time calling Roto Rooter. It's a great company and takes care of anything I need help with for my plumbing. Both times I've had service tech #988 Ashton come and clear my main line. He's very honest and up front, professional, and gets the job done as quickly as possible. He explains the whats and whys and makes for an awesome service. Absolutely will recommend in the future.
The technician from Roto-Rooter, Jason Meyer (131) came out today to handle an emergency call. Jason was professional and extremely helpful. We are very please with his service and will always call Roto-Rooter for our plumbing needs.
Tamara Maxwell
5 years ago
Arrived on time, found the issue, was knowledgeable and gave me several options on how fix it. He handled it quickly, did a great job and did it all with a pleasant attitude. Thank you.
My service tech#988 was very professional and worked consistently in getting my sewer line unclogged got things up and running for me again, thanks Rotor Rooter Job well done!
Ace (tech 261) was called to my house to repair a water line leak below the surface of the slab foundation. He arrived in a timely manner and his skill and professionalism was outstanding. His diagnosis and speedy repair work were greatly appreciated by my family to return our water service. All steps of the repair were explained and the fix went smoothly thanks to his knowledge of his craft. If I ever have any further problems of this kind, I will be sure to request him in the future. Thanks Ace
Collin Carpio
7 months ago
Keith was amazing! Incredibly personable and professional. I could not have asked for a better experience and I will 100 percent be asking for Keith for any future service.
Jayne Sperry
2 months ago
My sewer backed up into my basement. I called Roto-Rooter and they sent someone out quickly. My service technician was very professional and was able to get the clogged pipes working. Iām happy with my experience.
I appreciate the flexibility Roto-Rooter allows in their appointment scheduling as problems usually don't occur at convenient times. Kila (Technician) was prompt, efficient, and knowledgeable. He explained the problem, what caused it, and options for correcting it. I was impressed with his attitude and focus on the task considering he worked nearly the whole time in the rain. That level of dedication and service makes Roto-Rooter my go-to company for plumbing and drain services.
Candice Berry
6 years ago
Absolutely amazing service! My service technician was reliable, friendly, understanding, and explained everything that was going on. I highly recommend using Roto Rooter over any other company. They are truly a professional company that is not out to scam you, but to make your problem into a solution (the same day).
Autumn Navarro
2 years ago
The technician chris arrived promptly, discussed our version of the problem, and then got right into looking at where we were having the leak. Because of preexisting issues with our house I understood there couldn't be a guarantee fix, but he made sure we were aware of everything. He was incredibly respectful and cleaned up after himself. I highly recommend this company. And if I ever have any other issues pop up I will be a returning customer.
Excellent service! My technician, Steven, explained the process, answered all questions I had and provided me with some preventative measures for avoiding the problem in the future. Their service rep called to confirm my appt and called when the tech was en route so I knew exactly when to expect them. Overall I'm very pleased and will definitely use them again.
Linda Orndoff
8 years ago
Nick tech 399 and Larry came out to fix my drain in the front bathroom. Very professional and handle the job very quick. Would highly recommend.
Fred was nice, professional, experienced & quick. Appreciated his time. Will be a returning customer, if needed
Moses and the other gentleman were on time and very professional. They took the job seriously and provided excellent customer service.
Connor Shindoll
2 weeks ago
Plumber Nate was phenomenal! He did a great job showing up and getting right to work! Nate was able to identify the issue and explained the best solution! While explaining to me what was needed to fix the issue! Nate provided detailed and honest pricing that didn't change when it came to pay!! Nate went above and beyond and was very personable! Roto-rooter has set pricing that doesn't change regardless of time or day! Thanks for helping get my water back on Nate!
Dennis Richards
a month ago
Nate came out in a timely manner and got my drain cleaned out quickly. Very friendly and thorough.
Tony Rogers (3595) was great - he arrived on time, was pleasant and professional. He was very knowledgeable and was happy to answer all of my questions, even while he worked. He worked fast and gave me a rate, I'm very happy. I'll be asking for Tony if I need help in the future.
Matthew Crist
2 years ago
Skyler was prompt, friendly and efficient. He did a great job for me and my family!
The Roto Rooter Service Technician Chris Id# 0368, arrived to do scale removal service of our cast iron sewer main. Which was the result of a previous service to unstopped our clogged sewer. Because of the difficulty of clearing the main to the municipal sewer system. Roto Rooter sent a tech to run a camera though the line free of charge; to see what issues there might be. I was able to observe the camera process on monitor, it as obvious the the pipe diameter was seriously reduced because of the scaling. The process and costs explained and agreed upon. The service was scheduled for today.Chris explained the processes involved. At each juncture in the process he asked if I had any questions or concerns. He showed me a video of the entire run again, then a video after the service was completed. The difference was amazing. Any items the had to be moved for the service, were returned to the original location. I was extremely pleased with the outcome. I have used Roto Rooter in the past and will continue to do so! Thank you!
Roto Rooter experience was timely, professional and efficient. Jason was very knowledgeable, respectful and productive. He trouble shot the issue in a very calm manner even though it was 5 am. Thank you
Lee and Francesca Perry
3 years ago
Arrived within a couple of hours of initial call. Fixed multiple issues and provided advice to avoid potential future problems. Great service, great price, great overall interaction!!
Emily Phillips
2 years ago
Adam came out first thing this morning after we had flooding issues in the basement. He was kind, attentive, and so helpful! Roto Rooter has been so helpful and we are truly grateful for their assistance and work!
Francine Ellsworth
7 years ago
Hi,On Friday evening around 4:30pm my daughter calls me at work to say Mom you need to call a plumber asap. She told me all the bathroom drains were backed up with water. I'm thinking to myself where am I'm going to find a plumber at this time a day. I came home and looked in the yellow pages and saw Roto-Rooter had 24 hour service calls so I called them. Within 30 to 45 minutes the service repair man was at my door. His name was Michael operator-0236.He was very courteous, he explained what he was doing and got my drains unclogged. I would recommend Michael to anyone. Great job!
I am so glad I choose Roto-Rooter! The repair man was very nice and courteous. I also obtained a coupon for no service call fee and 60$ off! He did an excellent job In a short time.
Brent Colhouer
6 months ago
Jason was knowledgeable, and had the sewer cleaned out quickly. He also ran the camera through to show me the problem, and gave me recommendations for the future.
Dustin Johnson
6 years ago
Tom (tech #760) did a great job helping us out! He did great work and was extremely professional! I would certainly recommend him!
We had a complicated situation, so a specialist (Scott #0163) was contacted and showed up that day, which was a Sunday. Had a long conversation with both technicians and came up with a plan that worked. Scott said he likes to try the least expensive approach first, and that got our problem solved, which saved us a lot of money. He followed up with later that day to answer a question I had by phone, and was very knowledgeable and helpful.
Matthew D'Amore
4 months ago
Jason knows his stuff and was very courteous
No trip fee but the first hour charge is $390. Half hour work is $250.
Jennifer Kohan
6 months ago
Nate is awesome. Super friendly. Very informative and thorough. We are very pleased with Nate's professionalism.
Christine Williams (The Nonsense-Free Editor)
5 years ago
He arrived on time and fixed our toilet very quickly. He even gave us tips on brands to buy next time that won't break after a year.
Apparent sewer line blockage 120ish feet down the line. Jason cleared the blockage and requested a supervisor look in the pipe with a camera to assure all is good due to the distance of the issue in the pipe. Jason did a great job, was very professional and thorough, and he explained everything as he went along.
Cynthia Thomas
6 years ago
Roto Rooter was a godsend! We had a faulty pressure valve on our main line that was releasing too much pressure and water into the house and damaging the water heater. We had called another plumbing company that wanted $3,000 to do repairs on the main line and replace the expansion tank on the water heater. I really had a lot of anxiety trying to figure out how I would pay for such an expensive repair. I'm so glad I decided to call Roto-Rooter for a second opinion. Roto Rooter deity word for a fraction of the cost.Our service repairman was Justin. He was pleasant, efficient, confident and experienced at his skill. He was finished with the work in less than 90 minutes. I could tell that he took a lot of pride in his work and in his company Roto Rooter. Which she should because they give fare and upfront pricingge with NO trip fees . I will recommend Rooter Rooter to anyone and will probably will start using only them for plumbing services. They really put to shame their competitor that gave me the ridiculous quote whose name I won't mention.....
Robert Hamilton
a year ago
They were very professional and polite, and one was a trainee who was just as courteous as his trainer. I would highly recommend.
Arielle Avila
9 months ago
I had them come and snake my basement drain. The gentleman was very nice and professional. It was a little pricey but they give you a 6 month guarantee so its understandable. Also included was getting my pipes looked at with a camera. Overall good service! Thanks you!
Emili Sanchez
2 years ago
Weāve used them twice already, and both times, both of the technicians were super professional. Rob helped us out with replacing our water heater, did a great job on that! Skyler helped us with rebuilding a shower diverter in our main bathroom. Definitely recommend them!
Have used this company for about 6 years now for all my plumbing needs. They are always courteous, prompt and quickly get the job done. I have never had any problems with the work they have done.I like that I can call anytime and schedule service. If they are running behind their dispatch calls and keeps you updated. Many friends have questioned my using them; they are too high, they only do sewers. Guess what ? I think their prices are more than reasonable, and anyone else you call in Leavenworth responds to you in their own sweet time. Love these guys!!! Nothing negative to say.
Basement sewer line needed to be cleaned out. New guy, yay. He cleaned it out, but he collapsed the line; whoops. He cut the line and left it there. Found out today that both that line and the drain outside is screwed. They said essentially, sorry we screwed up, we want you to pay us to get our line that we kept in there.Do not sign the release of liability until after they completed it correctly. Otherwise, smile and tell them to go get it.Update: They called and offered to take a look but they would charge to fix the issue they have made.
Chelseia Kiff
2 years ago
This company is great. The two gentleman that came to my home was very kind and respectful. They drove over 2 hours just to come help with my home at 11:30 pm. I am very pleased with their service and will be recommending them to other people. Thank you all so much!
Nate did a fantastic job fixing my house's screwball plumbing. He fixed a 1/2 pipe that had lost a cap and was a poor job by whoever installed initially. Prompt, professional, and friendly service on Christmas night!
Kimber Goldbeck
3 years ago
Brady came and saved the day! So professional and very kind. He helped me get set for Blaine to come out and look in our plumbing with a camera!The whole process has been great!!!!!
The two young men you sent were very pleasant and courteous. They assessed the issue in the bathroom tub that had been leaking for over two years. At first it was a drip and it progressively got worse over the last few months. I had a couple of people look at it and even changing out the faucets it still became even worse. What I had been paying in the increase in water on my bill I could have paid this in five months. For once I have not heard water dripping or flowing during the night. They also gave me a senior citizen discount. Thanks, guys!
julia stutheit
a year ago
We had a clogged kitchen sink as we were trying to get ready for Christmas. They were able to come within 1.5 hours, were professional, polite, and got it fixed. No issues. We greatly aprƩciate it at this busy time of year.
Rodney Flater
7 years ago
On Saturday, May 20, we had a clog in the the main drain and water was backing up in the floor drain in the furnace room. Called Roto Rooter and within a hour, Jim # 1458 came and cleared the clog. He cleaned up afterwards and he was very courteous. It was a pleasure to meet him. Thank you Roto Rooter for having such a fine man working for you
Mark Tallentire
3 years ago
Noah,the plumber sent to my home,was courteous,knowledgeable and polite. It was a pleasure doing business with a professional. If ever needed will definitely use these guys again.
I called on Monday morning and was able to get an appointment for the same day. Dave Soliman, our service technician, was prompt, friendly, and efficient. He took care of our problems quickly, explaining exactly what he was doing and giving us tips on each of the problems we had. We were very pleased with the service and would recommend Dave and the company for any plumbing problems you might have.
Richard foutch
7 years ago
Dave Solomon came out on time and fixed my problem quickly and professionally. He was friendly and courteous. I would definitely recommend them to my friends and family.
Very disappointed. They came out soon but the service took them days to try to fix the leaks and didn't even fix the problem. There's more leaks. I was told on the phone to sign the paperwork and they will give me a quote. I didn't get a recipet. They also damaged my electrical outlets. Never again. Be careful with this company.
I have had two encounters now with Roto Rooter and I am extremely impressed with them. They are prompt and professional. The technicians are friendly. Their work was top notch. I really like that you can print a coupon the same day of service and they will honor it. I will definitely be calling them for all of my future plumbing needs. I would give them more than 5 stars if I could.
DANIEL GEORGES
3 years ago
Needed a main drain unclogged. Did an internet search and started calling companies at 3( in order of how they popped up), I had 4 other companies tell me they were on the way and cancel an hour or so later. Roto rooter was fifth (at around 8:30 pm) , gave me a two hour window, and called within 20 mins saying someone was on the way. He came took care of clog, and cleaned up as he left. Overall very happy
Rob my plumber was great! He let me know exactly what the problem was and let me know that it could've lasted for maybe a few more weeks but probably would've been dead sooner rather than later( garbage disposal). I'm the glad situation get fixed quickly and I appreciate all the hard work!
Janette Labbee
4 years ago
Really appreciated Roto Rooter sending Brian #2410 to figure out our problem. He was courteous and helpful and took care of the problem Thank you Brian.
christina Agado
4 years ago
I called them at 5:22pm to see if I could get someone out to look at my hot water heater and the lady told me a tech could come out between 5:30pm and 9:30pm however at almost 8pm I get a call saying the tech wonāt be available to come out. Not very professional stick to what you tell your customers.
Ellen McNellis
6 months ago
Great job! So courteous, prompt, and reasonably priced! I will call them again!
Technician was great on site. Spent the time to diagnose the problem and make sure that the pipes were unclogged all the way to the main line and beyond.
Matt Saucier
4 months ago
Very professional, very friendly, and did a great and quick job
Justin Pessetto
4 years ago
Justin, the plumber- did an excellent job. I had to run out to work before the job was completed. I entrusted him with our home while we were away and everything went smooth! Great service... a touch pricy... all in all a job well done. Thank you!
MeKayla Chalupa
a month ago
Jason was incredible! So kind, thoughtful and quick. First time using this company and really happy with the result.
Laura Slaughter
a month ago
This was quite literally the best customer service I have ever received. The technician was knowledgeable and explained everything he did. I would highly recommended roto rooter after this experience!
Fred Milton tech#2615 was very knowledgeable and fixed our problem with a clogged toliet. Because he had to remove the toilet to remove the clog, it took him just barely into a 2nd hour. I am not unhappy with my service or the tech, however, I will most likely not return as a customer because of the cost. I simply can not afford RotoRooters prices. Thank God you offered a $60 off coupon and my cost was reduced to $360.
The plumber Justin did a good job. Hopefully nothing leaks! Unfortunately I can't say the same for the office. The scheduled window was from 9:45am till 1:45pm. Had heard nothing by 2pm so I called. Was told dispatch would call me back. 3pm, still no call. Called again and was told everyone was busy and would I have to live with it. I told the guy that the customer needs to be kept informed. All the sudden the guy said the tech would be at my house in 40 to 50 minutes. Now at least I had a clue what was going on. Justin showed about 35 minutes later. Justin 1 - Office 0.
seanbowman913
2 years ago
Had Fred the technician come out for a second time to do some work and he did not disappoint! He installed a water pressure regulator and fixed our downstairs shower. With our water at proper pressure everything in the house works as it should. Fred was great and very professional! I highly recommend this company as well as Fred for any work you may need done!
Andrew Simmons
7 years ago
Thanks to Tom Wilcutt at Roto-Rooter the clogged pipes at my mother home are finally clear. He worked with me on pricing and gave me step by step on what products to use and how to properly use them. I recommend this service to anyone and everyone!
Both Chris and Jason walked me through what they saw, how it would be fixed and even gave some easy to do maintenance tips. Very friendly and professional. 100% happy with the service I was given.
Teresa Miller
5 months ago
Destin was professional, courteous, and went above and beyond late at night to help fix the plumbing problem. Highest recommendation.
Nate provided outstanding service. First rate tech.
Bryan Roberson
6 years ago
Jason Meyer (0131), was absolutely great in fixing my problem. I really appreciated his honesty and professionalism towards his work and my needs. Keep up the good work!
Brian Vollbracht
a month ago
Jason is awesome. Super helpful, knowledgeable, and just a cool guy all around. Appreciate the timely service!
Nick & Dalton were very professional installing a new shower for us. We called on a Friday night and by Saturday morning they were out and finished within a few hours. We are up and working again. Thanks guys.
Andres came on 4th of July weekend to fix a clogged kitchen drain. He took care of the problem, was prompt and professional. Will absolutely use Roto router again any time a plumbing issue comes up
Eileen Hayes
2 months ago
Called early in morning for stopped up drain in the kitchen sink. Within one hour someone came. Dwayne was very professional and fixed the problem. Have used Roto-Rooter in the past and I would recommend them for all plumbing problems! Thank you Dwayne.
michelle davis
a year ago
Brandon was a great help! Very knowledgeable and professional! He explained the details of the process and offered suggestions regarding another possible problem area. Iād highly recommend him for service and great attitude!
Scott #0163 was amazing. My toilet issue was more complex than expected, 2 other people had come out to fix it with no success on a warranty claim. Scott was attentive to detail and approached the toilet backup and clog in an investigative manner and revealed the major issue than no one else could figure out. He is an asset to any plumbing company and thank goodness I called for help. Thank you Scott and Roto-Rooter!
Tamara Weisz
7 months ago
Main line backed up. He was here within an hour of my phone call. Very professional, helpful and friendly.
jeremy stricklin
6 years ago
My fiancƩ And I had a clogged drain in the basement, we called they had someone out within the next few hours and that was awesome, Mason came out to fix our drain he was super nice great service made the experience very easy and stress free. If I have any future issues I definitely will call Roto-Rooter and ask for Mason it's not everyday you get a great company all around with no hassle (tech #0906)
Dawn Slaughter
7 years ago
I can not say enough about Chris and the Roto Rooter team. We use them for all of our plumbing needs - and considering we are restaurant in a 100 year old building - we have a lot of them. If Chris can not make it, he will have someone here within the day, and we have never had any issue with the work they do. They are knowledgeable, efficient, proactive and I never feel like I'm being gouged. In a time when finding a good technician in any field seems like finding a needle in haystack, know that you won't be disappointed with this team.
Sarah Papabathini
6 years ago
Had a main sewer pipe blockage late at night, and they were here by 10am the next morning (a Saturday) to clear it up. Very professional, clean, quick, and friendly. I enjoy learning what is going on and the tech (Larry) was glad to tell me what he was doing. He scheduled a camera tech to come look too and said he was not sure when they could get someone out, but ended up being the same day.
Melanie McStanton
a week ago
Nate was very good at communicating the price breakdown and the labor process. He was very knowledgeable. We would definitely use this company again and ask for Nate!
Judy Zimmerman
3 years ago
They were very friendly and accommodating. I felt comfortable with them in my home. Omar Rool , Michael H. and Andy C. were great. 2334 and 1296
Janet Ramsden
9 months ago
The Roto Rooter tech did a great job getting the drain in my garage unclogged! I have peace of mind knowing that it has been cleared of the stagnant water that had been sitting there for who knows how long. Would recommend them!
Nick Tech 399....Nick is the best. So nice and willing to help the customer. Always on time and always takes care of my plumbing problems.
Chris came out today and looked at my water heater itās an old heater but it needed to be relit heās an honest person and thatās what I like about this company theyāre honest people I would recommend this company to anyone thank you.
Nate was great! He went above and beyond to replace our spigot and main water shut off.
Janna Mccreary
a year ago
Andres plumbing is a great. Very helpful and courteous
I would like him to service our plumbing again.
Ace came to our home to attach the water line to our new refrigerator. He was very professional and efficient. I do think the company price for that service is quite high
I had to have 3 different Roto-Rooter employees at my house in one week. The last employee I had was Allan. He was very helpful in explaining the plumbing issues I was experiencing. I really appreciated the time he took to explain things in terms that I would understand. Thanks!
LaDonna Miles
7 months ago
Fantastic service even though it was needed late in the evening! Highly recommend!
He was professional. Did the job quickly. He was friendly. He told us our options. Very good job! I was impressed especially since he had to come out in the evening to repair our pipes.
I really appreciated the ability to request a service call when i was online in the middle of the night. I have filled out those requests before for other companies and never heard a word from them. But this time I requested the following morning from 8-12 and at 9 a.m. I got a call to tell me the serviceman was on the way to my home and would be there in 30 minutes which is about the time he arrived. The serviceman was professional but friendly. I was comfortable having him come into my home, sometimes you wonder if these people are safe - you have to be suspicious now the way things are. Anyway he was quickly able to locate the problem and told me how much it would cost which was a little high but competitive with others. He didn't leave a terrible mess behind - he was quick, efficient, friendly but professional, honest and reliable and the problem is fixed so I definitely would call this company again. Other companies told me they couldn't be out until almost 2 days later. They were timely and quick so overall it was a positive experience (as positive as plumbing problems can be. It was a relief to get the whole thing done so i could get on with my day. The only reason for 4 instead of 5 stars was the price but like I said it was competitive with others and they had a $40 coupon on line which was nice. I would definitely recommend RotoRooter they did a thorough job quickly.
Sarah Woodward
7 years ago
Allan SchellengerWon't hesitate to call again. Gave and upfront, honest assessment of a leaky shutoff valve problem we were having in our bathroom and a fair quote. He worked very efficiently to get the job done fast, even with my son talking to him as he worked. I appriciated not having to pay a fee just for a service call like other companies I've tried in the past. As I said, I will definitely use them again.
Andres very professional, new his job and let me ask questions while he worked!! Very nice gentleman!!
Edith Martinez
a month ago
Nick was very helpful, he was able to solve my issue to the best of his ability. He was also very patient with my situation
effie mitsopoulos
7 years ago
Mark #283 was wonderful. He was patient and very helpful in explaining the problem. We also bought Roto-rooter's drain solution to keep the kitchen drain running.
A man came out the same day I called and cleared my backed up basement drain. He also cleared a clog in a bathtub at no extra cost. An excavation crew came out the same day I signed the contract. They fixed a broken pipe (hopefully long-term). They also cleaned roots and debris out of another line at no charge. They did leave a big pile of dirt (unavoidable, I would think) which will have to be regraded and resod in the spring and will hopefully not cause water to drain into the house, but they did avoid damaging the landscaping rocks, flower beds, and edging around the house.
cincere johnson
8 months ago
Chris and Jason performed an excellent job - they were patient and knowledgeable! Would recommend to anyone
Chris came to our house today to take care of some pipe blockages for us. We had another company come out the last 2 days to fix the problem, but they seemed to be too inept to do it. When Chris got here, he looked around and found the problem rather quickly. And within an hour he was done and did the job right. Also he was very professional, without being uptight. I would highly recommend him to anyone at anytime. Thank you to Chris and Rotorooter.
Our basement drain was backing up. We called Roto-Rooter and the tech that was dispatched to our house was very thorough, friendly, and professional. And he thoroughly cleaned up after he was finished working. Roto-Rooter will always be our first choice for sure.
Michael 1932 was prompt, polite, highly competent, and left my home cleaner than he found it! Excellent job. He also shared great ways to maintain the plumbing in my home and charged exactly what he quoted.
Jim with Roto-Rooter was extremely helpful, used shoe covers as required, informed me what the hourly rate would be and the most efficeint and quickest way to resolve my pluming issues with the least costs. Jim provided multiple resolutions for me to chose from. After making my decision I signed the agreement and he went to work. Jim had completed the work in about an hour with 100% satisfaction. He was very pleasant and ensured that I was completely satisfied before finalizing the bill. I would recommend roto-rooter and Jim to anyone. He did an excellent job and cleaned up after he finished.Thanks
Maraline Hayob
a year ago
We had a sudden back up of our kitchen sink. I called Roto-Rooter thinking that they would have afairly standard price and reliable service. Sure enough they could come out the same day for which I was grateful. When they looked at the sink they said it would be $429 which I thought was awfully expensive but again I felt it was Roto-Rooter and they would charge me a fair price. How wrong I was. After they cleaned the sink which took a total of 15 minutes which also included five minutes to try to get me to install a sink shut off valve underneath the sink for another $400 they left. (Have you guessed at this point that I am a senior citizen. No excuse but I do feel like it played a factor) I googled how much the average kitchen sink unclogging was. I found out that it really should not have been any more than $250 and that Roto rooter often has a Groupon for $99 in many cities. I feel like I was totally ripped off. I called them after they left and complained. They asked if I had signed a preapproval, which I had stupidly. They said they would call me back within an hour and surprise surprise no call back. I will never use Roto-Rooter again and I am so disappointed in the quality of their customer service. I canāt believe they charged around double for a very simple repair.
Michael Stroup
8 months ago
William was extremely professional and helpful with fixing our clogged sink drain. He spent extra time explaining preventative measures to help mitigate future issues and was excellent to work with.
Olivia Sandham
a year ago
Technician was very professional. He explained the process and gave multiple options for repair and he even gave advice to prevent future issues. Best of all we have our drain back!
I woke up to a pool of water, contacted Rotor-Rooter and they said we'll be there within the hour(More like less than 30 minutes) technician said I can have it done in a few hours( More like 1 hour) and I wasn't too happy with price but I was satisfied with job that needed to be done!
Tracy Johnson
6 years ago
Dwayne was a great!! He was polite and completed the job quickly. The price was excellent. I will definitely called ROTO ROOTER if I need additional plumbing services.
Dwayne and Nick came out and fixed unclogged my sewer line and help mitigate the damage on a Sunday, the same day I called. They were awesome. With a wife and two kids it was amazing for them to come out that quickly and actually fix the issue so we could flush our toilets and use our showers again!
Very professional service, really good workmen. I would give 5 stars except that we paid a lot of money and only ended up with a temporary solution to the clog in the kitchen sink.
Very quick response! 4th of July weekend and I found a leak in our basement, within 45 minutes Skyler was here to fix it. We really appreciated his job knowledge and professionalism! 10/10 would request him again
Christine Webster
8 years ago
Our recent service from Roto-Rooter was great. The service man, Keith, was professional, friendly and took care of the problem in a timely manner. I will continue to use RR whenever I need them.
Christina Hering-Biggs
6 years ago
Dwayne (tech # 3453) did a great job! He diagnosed the problem quickly and provided an accurate quote. He was friendly and professional and even showed my kids what it looked like down in the main drain with his flashlight when they were asking him questions. Definitely recommend.
Shondu LaDona
7 months ago
Nate was very thorough. Very professional. He made what seemed like a nightmare become a smooth process for me and my family. Grade A service. Because of him Iād highly recommend this company
Dionne Vaughn
7 years ago
After waiting what seemed all day (5 hours) Drew was finally dispatched to my home. I guess it was a busy day. When he arrived he was very friendly, polite and efficient. I will use RR again because they always do great work. Just please be considerate of your customers schedules I took off work early to accommodate the time you all gave. So when that drastically changed it would have been nice to know and not just told someone would be there ASAP.
Lauren Noland
6 years ago
Our main line backed up, we needed help asap. Roto-Rooter was at our house within the hour. Our service technician was very knowledgeable, professional and timely. Very happy we chose this company, they did the job well!
Johnny McClenton
a month ago
Nate was friendly, courteous, knowledgeable and very competent
Used Roto-Rooter for fist time last week and was very happy with both their time in arriving, their tech Michael and the work that was done.
Thanks for saving the evening.
Will definitely use you again when in need.
I live in an old house. Old meaning around ninety years old. It is a beautiful old house and I have vowed to maintain the original bathroom fixtures. After a negative experience with two other major plumbing companies serving the Kansas City area, I called Roto-Rooter. The young man that came out to my home was so refreshing. He took the time to call several suppliers of antique plumbing parts and inquire about the fixtures that I needed. He even took pictures and emailed them to the suppliers. After a short while he had located every fixture that I needed. This was refreshing because the two other plumbing companies told me to find the parts and they would come back and put them in. Thanks Roto-Rooter! Thanks Kila! You took my tears away by removing that burden. You also earned my loyalty.
Sabreena Morris
3 years ago
I have had a poor experience in the past with some plumbing companies as the property manager of an apartment complex. However, today I had an urgent situation that I had to call Roto Rooter for, Chris and I spoke over the phone, he was very professional, and was determined to make my experience as pleasant and beneficial as possible. He told me Blake (number 495) would be coming out for service. Blake was here very promptly, with a smile and a great attitude, he talked me through what the problem could be, he diagnosed the situation, and fixed what I needed. He was very sweet and very professional, I would recommend him to anyone in need of a plumbing repair. I will be definitely requesting him again!
Thomas Moreland
7 months ago
Excellent service, provided clear information on what he would do to resolve my issue. Fair and reasonable quote. Finished the task and resolved my issue.
Kelcee Schlotzhauer
7 years ago
Chris Ladesic with Roto-Rooter was amazing! He thoroughly explained the issue and the plausible, most affordable fix. He talked in lames terms so that I could understand, he didn't use lingo that was confusing or unnecessary! He was in and out in under an hour and walked me through how to maintain the clear plumbing that we needed. I will forever use Roto-Rooter as my plumber!
Matthew Grobe
7 months ago
Nathan was fantastic! As a new home owner I really want to learn as much as I can about my house and he was happy to show me what he was doing. I will definitely contact him again, but I hopefully not too soon.
Andres was an awesome perfessional and a blessing to work with! He took the time to explain what was going on and referred me to what was needed! I fact he will will be the only person with the company to doing work with in the near future! I will also pass his name on to those to need he services! Thank you Mr.Andres for a job well done and all the blessings tour way! Kim..
The plumber (Larry) was on time, and very courteous. He explained to me step by step what he was doing as he was doing it, (making it simple for me to understand, even though I asked some of the same questions over and over). He gave me several options to choose from, and priced them then and there so there were no surprises when it came time to pay the bill. He set up an appointment to have a camera review the broken area as he was working, and did all that he could to fix the problem so that it would not cost more than what was needed-- which is rare from any one or any company to do. I would definitely use them each and every time without a doubt. It's a good feeling to have a company you can trust to do work that is needed, no matter what it may be (plumbing, auto, etc).
Anthony Ousta
3 years ago
To start I have never used Roto-Rooter before since I am a handyman and I can usually unclog a drain without any issues. Well, this case was different. Upon setting up my appointment with Roto-Rooter I was skeptical about price, customer service etc. That seemed to not be an issue. Jonathan (3679) came to my house very friendly and informative about the situation at hand. He was very cognizant of his surroundings and made every effort for me to feel comfortable and to assure me he had the situation under control. The job took about an hour and it was done. He offered me great products which I am highly considering and was out the door. Thanks Jonathan and Roto-Rooter for making what was once a headache a very nice experience!
Lindsey Holmes
3 years ago
We had an issue with our sinking backing up yesterday, 5/30/2020. My husband tried to get it himself with a manual 25 ft snake. Realizing that the clog was further down the pipe we chose to call Roto-Rooter. The dispatcher was kind, understanding, and very professional. Micheal, plumber # 1932, showed up at the exact time that was promised. He was patient, listened to our issue, and even interacted with our children and their questions. My husband is a Shop Foreman for a large fleet company of over 600 vehicles and 20 employees. He was impressed with Michael's work ethic and professionalism. He said that Michael possessed all of the traits that management look for when hiring techs, It is our opinion that he is a valuable asset to your business; and because of him we will use you in the future. Thank you!
Teresa Dollar
4 months ago
Keith was extremely knowledgeable, professional, efficient, clean, respectful and did a fantastic job!! I would request him every time I had an issue. He did a wonderful, thorough job.
Very fast reply for my appointment. Small fix talked us through everything that was the problem and how to fix. We would highly recommend and call for any other problems.
I would never call anyone else but Roto-Rooter. I can always count on them to be on time and do a good job - and never leave a mess. We always request Nick, tech number 399. He is familiar with our house and its quirkiness. He is very knowledgeable and honest. I recommend Roto-Rooter and Nick to all our friends and neighbors in Independence, MO.
Colleen Freeman
2 years ago
I dreaded calling in a plumber but I knew the situation was only going to get worse. Setting up the appointment was easy, Service person arrived earlier than expected but called to be sure it was ok. Did the work quickly and efficiently. He was polite and courteous. I will use them again and recommend them to friends and family! Thanks Roto-Rooter!! And away go troubles down the drain!
Aderinre Dada
2 weeks ago
Thanks for the great job. Definitely calling back for all our plumbing needs.
The plumber was very curious, let me know what he was doing and completely cleaned up once he completed the job! I would highly recommend Roto Rooter, and the price was very reasonable!
We had such a nice and neat person come to our home and finished his job in a very short time. Keith did an excellent job. We will definitely use Roto Rooter for any future problems. Thank you so much for sending such a great person to our home.
christie burbinkine
6 years ago
Tom #760 was prompt, polite and did a great job. Most of all he left our kitchen sink area squeaky clean as we keep it!
Dave Solomon was very professional and made sure we knew what was going on. He made sure more than once there were no leaks and everything worked properly. Roto Rooter has never let us down.
Andrew Kennedy
4 months ago
Very knowledgeable. Very professional. Would call again if I ever need anything repaired or replaced.
Just had Jim tech#1458 out to our home to snake a line. He was very friendly and did a great job. Thank you for your quick response time and helpful tips. Definitely recommend these professionals!
Jason was great, very knowledgeable, professional appearance, listened to me about the problem and then told me what he was going to do to fix it. He kept me informed as he progressed with his work, never explained things in a demeaning way to me or my wife . This is the second time Iāve used Roto-Rooter and will be calling them with any future plumbing needs. My wife and l highly recommend this company!
Nate was very professional and diagnosed the problem and did not just react.
Aubrey Sherffius
4 years ago
After a frantic call (backup) Roto-Rooter calmed me down and promised to come out same day. Garrich stayed later than he should have just mediate our basement flooding. I was provided multiple options that presenter better than local competitors: I was also respected when I moved to review all theInformation. Other companies have made me feel guilty or intelligent where that was the complete opposite of not experience. Roto-Rooter is putting you first and it is making us all feel much more happy.
Miss Ann Thropik
2 years ago
Blake came out and did a great job. We had tried to swap out our shower faucet and found the assembly had rusted out and jammed in the joint coming off the pipes. He recommended a better system that would hold up longer and got everything done in a few hours. He also protected our hideous tile so we won't have to try to match when patching up the wall. He explained everything really well throughout the process and checked on some other spots throughout the house to make sure we weren't looking at a larger repair. He was very honest and knew what he was doing. Also had great experience with dispatch. Highly recommend Roto Rooter (especially Blake)!
Melissa Bruemmer
3 years ago
Jason Meyer #0131 and Rob Campbell-Nixon #3476 did a great job! They were friendly, thorough, and efficient. I would highly recommend their service!
Nate came out right away and cleaned our main line.
He was very thorough and careful to make sure the job was done right.
He did not stop removing debris after water started flowing again, he kept clearing clog after clog until there were no clogs left.
Justin was awesome! The service was prompt and done well. I'll definitely use them again in the future if necessary.
David Blattman
3 weeks ago
Excellent experience and service. The plumber took their time to make sure job was done correctly. Will definitely use this company again.
Jerryn Johnston
7 months ago
After our pipes froze and started to leak, Chris and Jason were extremely helpful in isolating and repairing the issues to get things back on track. They're both very knowledgeable and helped us understand what options were available so we could make the best decision for our home. We really appreciate all their help!
Showed up on time and was very professional. Diagnosed the problem and gave us our options. Was friendly and explained everything very well. Iām glad we chose them. Thank you Nathan!
Patricia Forrest
6 days ago
Nate was very courteous. He explained in detail what needed to be done. He worked at the problem until there was a solution. I would highly recommend him to anyone needing a plumber.
Crystal Hansen
3 years ago
Jason was awesome! He unclogged our drain while we where dealing with a basement thatās as flooding . It was nice not to have worry about our plumbing issue and the basement at the same time. Thank you so much Jason.
Very professional and knowledgeable. Got my problem figured out and solved quickly. Showed up a couple hours later than expected, but I don't believe that was the fault of the plumbers that showed up.
Jessica von Felten
6 years ago
Dwayne #3453Old Raytown House we love, Dwayne showed up on time, was friendly and professional. He completed the requested order of a mainline preventative clean. He gently suggested having another floor drain cleaned and fixed a problem with our washer outflow to the mainline. He as well got the tech over to video our mainline so we can know what is going on underneath our house. Because of his attention to cost and detail we now can prepare for service in the future. His work was fast, to the point and solved our problem. I have used RR for 10 years now and never regret it. Thanks Dwayne and Todd.
The service was amazing! I called and they were out in an hour. Everyone else told me a half a day or more. Everyone that came were the utmost professionals. They took care of all the problems and went above and beyond what could possibly be asked. I would definitely use in the future.
Cameron Lucero
a year ago
Andres did a great job, very thorough with what was going on, didnāt leave a mess and made sure I was taken care of. Great worker.
Rachel Brinkmann
5 years ago
My mother called to have them come check her water heater early morning around 11:00 am on the 27th of March 2018. Now sitting at 8:16 pm have gotten two calls once was a promise at 3pm the second one was for four pm. After calling was told I would get a call back in a hour waited for this call back yep nothing so I call back again told would call me back with a update. Yep call back this time now at 7:30 pm mind you my mother has been waiting all day long now.. Just to be told they couldn't promise me a service man tonight.. at this time I was hot.... I demanded to speak to a supervisor after that request the same guy who has been promising service all day got back on to inform me he was sending someone out.. umm yeah still mad demanding his supervisor where he replys back with why I am sending you someone now.. really all day long she waited all day and after I get upset you send me someone.. it's now 8:30 pm the service man just got here. Will never use this company again...Never!
Laura Phillips
7 years ago
Mark (tech#283) was an excellent service person, well qualified to represent your company. He was polite, efficient and prompt. Solved our plumbing issue quickly. We would recommend him highly and will call Roto-Rooter in the future.
Kelsey Dirksen
6 months ago
Duane was our service technician. Duane was extremely thorough and has the heart of a teacher taking time after to educate me on how to best care for my pipes and use of the garbage disposal. I would recommend using Roto-Rooter for any plumbing needs, they make an unfortunate time much easier to handle. Cannot say thank you enough for the ease and experience of this service.
freedom antalik
2 years ago
Our technician was Skyler, we had a difficult and urgent leak (and go figure it was also late at night, day after Fourth of July) which he found within the first 10 mins he was here and also found four others we werenāt aware of! Fixed everything very quickly. Very thorough, was courteous and understanding of our financial situation, was able to apply a coupon discount for us and save us some cash! Really happy with the service we received. Ask for skyler.
Brandon Davenport
4 years ago
Our tech Adam #1090 was amazing! He was very knowledgeable and didnāt leave until he had our problem fixed 100%. He came out after hours and got our main line unclogged no problems! We had a HUGE tree root clogging up our line and he made easy work of it. 100% would recommend this service.
Geoff Ponnath
7 years ago
Garrett (Tec #0358) was our technician. He came by to adjust previous plumbing work and fix a leak. Service was quick and great! Thank you!
Dwayne, from Roto Rooter, came and fixed our basement floor drain within 3 hours of making the call. He was friendly and professional while in my home. I appreciate the help Dwayne!
Nate M did a great job clearing out my main line. He was above and beyond friendly and explained everything thing throughly. He was amazing from start to finish one of the best technicianās Iāve had work on my house. I give him 5 stars. Just awesome job.
Andres came to clear out blockage in my house trap. He was very professional, answered all my questions, and stayed to make sure it was fully cleaned out. I really appreciated his help and professionalism.
Lucas Rezabek-Laird
3 years ago
Great customer service, had an emergency on Sunday evening where my water shut off valve was leaking. Blake from Roto-Rooter was able to make it to my house quickly and was able to fix my issue with high quality and great attitude.
I am impressed with the professional response and reply back from Roto-Rooter and also with the skilled staff of Phillip (3390) who arrived within a hour of our request. Phillip cleared the clogged kitchen sink and lines from many years of use. Our house is a historic house in Grandview, built in the days of Harry Truman and their farm. Phillip managed to make the household function again as if it were new. Thank you Roto-Rooter and Phillip for making our lives better.
William Wallace
6 years ago
The technician arrived on time and knew what the problem was at first site. He completed the job fast and the price was more than what I expected but for his upbeat attitude and fast accurate work, money well spent. I would call them back in a heartbeat. The tech guy made the business look great.
John Hjalmarson
6 months ago
Had a pipe crack on my sump pump and flood my basement. they made it over very quickly and fixed the issue to get me through the night then came back the next day to complete the longer term fix. He was wonderful - professional and knowledgeable during a stressful event. Thank you!
Our technician was polite and courteous. He explained our problem with the leaky supply valve and offered solutions. We also discussed a larger project we wanted done and he gave me options for that as well. He was very knowledgeable about what I needed to get done. Some companies may be cheaper but the ability to set weekend appointments is well worth it .
To whom it may concern.Your technician Jason deserves a raise. He did a tremendous job of getting my main drain unclogged. Though it was very difficult he did not give up he made sure that he got the job done. I would highly recommend him and your company. thank you again, Jason, I appreciate you very much.Velda Robins
Tiffany Peterson
7 years ago
Garrett (tech # 0358) came out and fixed our backed-up kitchen sink! It had been backing up into the other side of the sink and we were having trouble with backed-up water w/ the dishwasher too. Since he came there's been no problems at all.
Jason was very educational and kind. He went out of his way to help.
Keith came to clean out our laundry drain and did a great job. He was very helpful and communicative. He made sure ro not scratch my new washer and wipe every to down before he left. Thank you Keith for a job well done.
Sawyer Hawkins
7 years ago
Roto-Rooter was efficient and quick in responding to our need for a plumber. They send a guy out the next morning, and he helped resolve our issue. I would use them again!
It was good service but quite pricy for what they did....a simple fix!
Anna Smelser
2 months ago
Got our roots cleaned from the exiting pile for the house. Very good at his job! Explained everything to us in detail and future treatments! 10 star rating and service!
The Tech arrived early and was very professional and completed the Job Quickly......Excellent Service...Tech had all his protection mask and everything on ....Most definitely a Satisfied Customer!!!
Kristy Engvig
5 years ago
After they called and told me the.tech would be there within a half hour. He ended up being there almost 2 hours and 2 phone calls later. My tech was great, but crapy servies through dispatch.
america santos
4 years ago
On the behave on Wesley LonaOmar Rodriguez was amazing and so nice on our service. He had a great attitude and honest Customer service! I would recommend him again if I need services ever again! I had a great visit!
The gentleman that came out was very professional and friendly. He told me step by step what was going on, giving explanations for all my questions. They are even offered to call my landlord and talk to him about the problem so that he can take steps to insure that we don't have any more situations occur. Hats off to Roto Rooter!!!!!
I was very impressed with the knowledge of the service man. He offered more the one solution to my problem. He explained the pros and cons of each. I am very satisfied with his work. Problem resolved. Thanks.
Gas Dryer installed. Service guys were very nice, gave clear explanations of their work. Cleaned up when done.
K. David Beal
3 years ago
The tech arrived about 90 minutes after we called. He took his time to make sure the toilet was fixed properly. He was polite and efficient.The tech was Brady, 3089.
Alan Braybrooks
8 years ago
Called Roto-Rooter after discovering our sump pump failed and our lower level flooded. On a Sunday morning (no less), Nick (tech #399) came out within about an hour after I called. He immediately went to work and did a great job replacing the pump. He also pointed out a few things regarding our drainage system that other companies never told me about over the years. Nick is very knowledgeable and was great! I would highly recommend Nick and this Roto-Rooter location to anyone. 5 stars.
Rick did a great job! He was professional, friendly and resolved my problem quickly, cleaning up before he left. Thank you.
Nate was fantastic! Clearly demonstrated the cause of our issue, and gave recommendations to prevent it in the future.
Dan Chojnacki
4 years ago
Technician Keith Satomi was nothing short of outstanding! He was extremely knowledgeable, competent and professional. He patiently answered all of the questions to our satisfaction and expertly completed the job in an excellent manner. Roto-Rooter has an outstanding employee in Keith Satomi. We will be using Roto-Rooter again because of Keith Satomi.
Joel Shifflett
8 years ago
The service tec # 447, R. Cittio, arrived within an hour of calling the company.
He was courteous and friendly and took care of the problem.
We recommend using this company for all your plumbing needs.
Randall Hildebrand
5 years ago
Keith did a fantastic job. He showed up on time, diagnosed the problem and efficiently corrected it. He was helpful and professional.
If you live in Kansas City, ask for Ace! Like the Royals' Ace pitcher, he is definately Rotorooter's Ace technician. This guy went above and beyond. Very humble and professional. I can't say enough about Ace. Ask for him and you'll see what I'm talking about. His service and his work was THAT good. The icing on top is that he's a Royals fan too! Way to go Ace, and way to go Rotorooter for finding this guy. His tech service # is 261.
Lucinda Becker
6 years ago
Garrett (#358) arrived as scheduled to replace the 100 year old 'pee trap' system beneath the basement floor. He explained what he would do - jackhammer the concrete, determine exactly what he needed, get the supplies, turn off the water and replace the bad pipes. Garrett did a great job - we were without water for only a very short period of time. He concreted the hole and did a very neat job. He cleaned up, taking the debris, rusted out pipes etc and believe me, there was a lot of dirt and pipe shavings accumulated in the system. I would highly recommend Garrett and RotoRooter.
Roto Rooter robbed me when they came to unclog a drain. I made the mistake of not requesting an estimate, but they did not offer that as a professional business should. They replaced some part, but didn't show the old part as being broken and the only problem I had was a clogged drain. The man was here less than an hour and we paid $400. Not only that he left the mess on my floor that needed to be put back under the sink. Not worth the money unless you enjoy being robbed during a pandemic.
I was very happy with my service. My representative seemed very informative and helpful. When he arrived, he told me everything that could be wrong and made me understand all my options. He made me feel very comfortable with the work that he would be doing and how much it would cost. Would definitely recommend.
Excellent and prompt service! The plumber/ service tech , Noah (2126), was very nice, explained the problem, ways to fix it and cost up front. Transparency!
I would use Roto-Rooter again and again, when needed.
Thank you for all your help and coming out at 8pm on a Sunday night!
Jeremy McCallister
7 years ago
Nick- tech 399
Was quick, professional, friendly, and made spending $400.00 seem both reasonable and easy. Very good experience, and great, professional work bringing my water heater up to code. Thank you, Nick!
Emily Ramirez
3 years ago
thank you Roto Rooter! JASON was very helpful, explained everything thoroughly, and thankfully fixed the issue, after having 2 other opinions prior. so shout out to Jason. I appreciate your hard work and efforts.
They were both amazing and super nice! They got it fixed quickly! The two you sent out explained everything to me and I trusted them. I had Nick and his partner I never got his name but he did a great job!!! My house is really old with a house trap so it wasn't an easy task!
zugelder zugelder
7 months ago
Jeremy is the gentleman that answer call he was polite and respectful. I hope I don't need to use company in future but if I do I hope the technician to picks up call is Jeremy.
Robert Peters did a great job repairing and installing a new sump pump for us. Showed up on time and finished on time with everything clean and tidy. Thank you!
I had Jim from Roto-Rooter clear my main line at 0300! He was extremely professional and informed me of what he needed to do to clear the line. I would recommend Roto-Rooter to everyone!
Nick and Larry came out to my home in Independence early Sunday morning. Great guys and they know their stuff. I was pretty much without water due to a leak. These guys hopped right in there and got me taken care of n a very timely manner. Very satisfied with the work as well as the great customer service and communication you just don't get often these days. From now on I am calling these guys. Thanks Nick and Larry for your help.
Great technician, diagnosed and fixed the issues promptly. Explained the process and preventative measures in the future. Thanks Nate!!
Tom Firestone
6 years ago
The tech Dwayne (#3453) was very friendly and did a great job on our washing machine drain. It was a weird drain (everything in our houses is weird) but he knew what to do to get it cleaned out! Excellent work!
Austin Wellbrock
a month ago
Jason was extremely professional and timely. Will work with him again!
They were the only plumbing company to answer the phone in the morning abs made themselves available within 2 hours. The plumber was knowledgeable and showed me the part that needed to be replaced so I could see the damage for myself. 100% recommend for the quality of work.
Michael, number 1932, was very prompt and courteous. He explained the problem quite well. Although it is a bit hard to get the equipment into our basement, he got it in with no problems. He was concerned about scratching a wall near the drain, and was care not to. He cleaned up well and left the area looking good. it would be nice if all service people were as good as he was.
Dwayne (Tech# 3453) did a great job! He identified the problem quickly and provided an accurate quote. He was very professional and accommodating to my family during the repair process.
The technicians were very nice and they came out quickly which was nice but they gouged me. What they charged for the little they did is highway robbery. I have spoken to several professionals afterwards and they said it should have cost half that much. Makes me distrust this company, taking advantage of older woman.
I'm very pleased with the work Nick 399 completed. The job was completed in a quality and timely manner. I would recommend Nick to other customers for any projects they may have.
Daniel Navarro
2 years ago
Called out for a toilet leak that is leaking to the bottom floor. Charged $300 and the leak is still there.... Told us there would be no guarantee that the leak would stop... And it didn't. So now after paying $300 for nothing we are dealing with the leak and is now causing black mold.
Peggi Sheridan
3 years ago
I had Scott technician # 3394Excellent guy!This was my second opinion months before a plumber said I was going to need a new sewer pipe from house to street. Cost $5,500.00Scott came took the time and fixed the clogged pipe. Thank you Scott.
Our pressure regulator valve had failed and we were unable to use our water. After a not so pleasant experience with another plumbing company I called Roto Rooter. Jason Meyer came out, inspected the problem and had us up and going first thing in the morning with no hassles...too bad I couldn't get this level of service and professionalism from the first company I contacted.Thanks Jason and Roto Rooter for resolving our issue!
Miriam Anderson
2 years ago
Chris was very kind and professional! He helped install a new sump pump and was very informative throughout the process. He went out of his way to ensure everything was installed correctly and we were satisfied with the work completed.
Per Mrs. Chinn - Tim Bremer (#2455) was SO NICE! One of my greatest pet peeves is Customer Service and Tim was outstanding! He was very professional and stood by his quote. As a woman who knows little about plumbing he didn't mind my watching him work and showed absolutely no irritation in answering ALL of my questions. He gave tips on how we could avoid the same issue we've been having as well. He conducted himself very safely and even cleaned up after himself! If we have another issue with plumbing, I'd definitely make a request to Mr. Tim Bremer (#2455)! Thank you bunches!
Don Warnock
10 months ago
Duane & Scott did an Excellent job on all 3 buildings. They were organized, fast and cleaned up the mess. Would recommend them to everyone.Thank youDonMission Heights Apts.
The team was here fast and did the job even faster. Very professional and very affordable investment for our new house - the best plumbers in KC!
Dwayne did a wonderful job and was very friendly. He took the time to answer all of my questions and make sure we were taken care of!
Excellent service. The tech worked hard and had integrity in his work. A rare find these days. Best service experience we have had in awhile.
Joseph Lumbard
a month ago
Jason my tech was very professional answered my questions and got my problem fixed very quickly. Highly Recommend
John Northern
7 years ago
Our call to Roto-Rooter was handled quickly and professionally by a friendly person named Cynthia. She arranged a call to our home by a technician and we were informed promptly of his arrival time and that he was in route. When he (Drew) arrived he was amiable and courteous. He displayed a reassuring knowledge of our situation and made us feel at ease. In no time he completed his work of clearing the line and called for a camera appointment to further define what was going on. Thanks for the great service!
Dwayne and his assistant were early, helpful and addressed all my concerns. They went out of their way to give me the best value for the service provided. I highly recommend Roto Rooter! Ty!
Lolettia Young
3 months ago
thank you so much for your dedication your professionalism thank you
Every person Iāve met from Roto Rooter has been professional and I always learn something new from them. They make plumbing problems easy for a layperson to understand and never try to take advantage of my ignorance. Iāll never use another plumbing service.
Very easy to schedule and Jason was knowledgeable, respectful, and did a great job educating me about how to keep my drain running clear.
My service technician, Skyler, was an astounding person. Very knowledgeable of his craft, prompt, and friendly. I would recommend his services to anyone in our area.
Cordelia Brown
7 years ago
We had been putting up with a basement floor drain backing up for years. I had been afraid to call anyone because I thought they might find problem after unaffordable problem. Finally I signed up for a Roto-Rooter call online. They called to confirm the appointment and time. Larry D came out and he was great. I paid $389 for two visits, one on Saturday and the other the next day on Sunday. The only reason for the second visit was for two men to come out with the sewer camera. On the first visit, Larry D was able to remove enough debris so that we could flush! flush! flush! our toilets and use everything else in the house without having to worry about the basement backing up. Our house was built in the 1890s, too. $389 is well worth it to be able to use our plumbing without worrying about it. And I was grateful for the camera view...it explained exactly where the debris had been building up and how to avoid it happening again. I wish I'd done it years ago instead of putting it off.
Terry Foglesong
2 years ago
Had a nasty clogged drain. I called at 8:00pm. They were at the house by 11:00 and done by midnight. Friendly and quick. Would recommend.
Christina Young
a year ago
Roto Rooter was able to solve all the issues when another company could not. They were very professional and took extra care of solving the problems and taking care of us. Their pricing was very competitive. Any plumbing or drain issue is worth calling them . They got the job completed in record time and greatly appreciate help .
Nate was great! Very professional and did an excellent job replacing our water heater on a Saturday!
Thank you for an exceptional service experience. From the initial call to the 3 status calls I received, set the bar on how well you communicate and engage your clients. Engagement, responsiveness, efficiency and execution was excellent. Brandon explained the process every step of the way including the multiple attempts made to validate the work. While resolving the problem your associate took time to stop a leak, what appeared to be just business as usual for Roto-Rooter not to seek recognition. Kudos Brandon. You certainly make the effort to confirm services delivered met or exceeded your client expectations. I indeed confirm and highly recommend you.
Robert Weller
2 years ago
Very professional staff, technicians, and contractors. They unclogged and camera inspected our main sewer line, showing where the damage was that was causing our problems. They ended up replacing our sewer main from the house to the city main. Thoroughly pleased with the entire interaction. A+ service!
LaTonya Myers
9 months ago
Jake was awesome he was explaining as he worked helping us understand everything Thanks š
treated a sunday emergency with everyday care. excellent technician.
Stephanie Horning
3 years ago
Dylan, Tony, and Nick were amazing at solving our plumbing issues! They were on site extremely quick and always kept us updated on progress! Call these guys, you will be glad you did!
Scott Knackstedt
4 years ago
Mick (0402) and Ebony (2121) did a great job of resolving a drain problem that I had in the basement. Took them less than 30 minutes and left the area cleaner than they found it. They also quickly diagnosed the root cause of the flooding was a water heater that overwhelmed the slow drain and called dispatch to send out a water heater expert and they will be here in less than 30 minutes from the call. Thanks to both of them for their help and Ebony looks like she is ready to be on her own.
Carol Daniels
8 years ago
On time and fixed several plumbing issues I had that were not on my original service call. Just needed a dripping faucet fixed but decided while Kila, Tech 819 was here to have some shut off valves installed and another faucet re-worked. Kila did the jobs fast and good. Thank you!
Nate was great.. very alert, great customer service. Did a great job with a difficult old plumbing
Robbie Campbell
7 years ago
Allan Schellenger (Tech. 1512) with Roto-rooter did a very nice job installing my new water heater. He was extremely knowledgeable and made sure to fully explain what steps needed to be taken and why. He was courtesy and always took the time to answer any questions, never looking rushed or burdened. With his excellent service, I will definitely be using Roto-rooter again and asking for Allan directly!
Roto-Rooter was easy to book, provided fast service, flexible hours, and overall was very easy to work with. Mike Campbell (tech 3360) was very personable and knowledgeable, and I trusted him to fix the problem. He did a good job and I'm glad I chose Roto-Rooter.
Rich Garrard
7 months ago
Nate was very detailed and exact with what he was going to do to find our clog. Unfortunately our clog ended up being the 29 year old shower drain stopper that corroded and broke off into the trap in the wall. Luckily, it somehow evaded the mechanical snake until Nate was retrieving the snake from making a 30 foot plus run all the way to the 2 inch access pipe in the garage. Once the stopper was dislodged and removed, water was flowing freely again. The rooter snake ended up stuck to the stopper, which was a first for our tech. Going to make for a good story with his fellow plumbers. Thanks for getting us unclogged!
Serena McCormick
a month ago
The technician went above and beyond in my opinion,was professional and knowledgeable. He didn't mind answering my probably silly questions. Done in a very timely manner. Honest and forthright. Our main pipe needed jetting.
Joe Thoendel
2 months ago
Nate was great at explaining each step and made sure the drain was completely clear before leaving.
Extremely professional, much more affordable than I originally thought and they showed up right at my quoted time. Fantastic service.
professional service men Justin tech #700 is training Danny. Both of these men were very professional and honest. Never had service like this before from technicians. We will always ask for them. Recommend these men highly. Thk u Roto-rooter for a job well done
Very fast and efficient service. All employees were kind and helpful through the whole process.
Scott (0163) arrived two hours earlier than promised and quickly evaluated the problem, gave me options and costs and a time frame. He was training a new tech and explained what he was doing to him as well as to me. He was very polite and respectful and took care of my sump pump situation quickly and professionally. He never talked down to me and made sure I understood the problem and the solution. Highly recommend him and Roto Rooter especially in an emergency situation like mine where sump pump quit during 3 of rain! He came on a Sunday morning at no extra charge as well! Only company out of 5 I called that could come same day and not 2 days later!
Our toilet drain was clogged and the plumber had it fixed within 20 minutes. We received a large discount that I was not expecting because I had already pulled the toilet. Very professional, on time, fast, and efficient service provided. I have always used Roto Rooter and for this reason I will continue to do so. Thank you
The gentleman who came to fix our issues with our toilets was very nice and professional. He resolved the problem quickly and gave some good advice for avoiding problems in the future.
Brittney Keels
2 years ago
Chris came out within the hour of calling and had our fridge line repaired in no time. Customer service was great. Highly recommend!
Courtney Norris
7 months ago
Keith was so awesome. I highly recommend this company!
Tonnie Furjanic
8 years ago
We called Roto-Rooter on Thursday afternoon to deal with a sump pump issue. The dispatcher was very efficient and scheduled a service call for the next morning. Jim arrived within the time frame promised and repaired the problem in less than an hour. He was courteous and obviously knew what he was doing. We will definitely use Roto-Rooter for any future plumbing issues.
Tymisha Francis
7 years ago
On Mother's Day I had poop in my basement and the company that I had used a week prior refused to come out and take care of it under their warranty. Allan Schellenger 1512 came out and was wonderful. He was sympathetic to the fact I was getting ready to have a houseful of people in a hour and a half. I was practically in tears and he was very calming and got right to work. He was very thorough making sure that whatever sink or toilet I used nothing would happen. I would recommend them to any one for emergency services.
Fred Milton (tech #2615) responded extremely fast to my emergency call of a cracked waterline flooding my basement. I had called 8 other plumbing companies who said they couldnāt fit me in for 2-3 days minimum.Fred went above and beyond to resolve my issue. He was upfront about pricing, very courteous and kept his work space meticulously clean. Will definitely use Roto-Rooter again, but only if he is the tech they send.Thanks,Joe
Matthew Grippen
3 years ago
Dave, Tech ID: 0393 was very professional and friendly. Took the extra time to explain everything about our new water heater.
Lindsay Switzer
7 years ago
We had a flood in our new house last week. We made an appointment on a Thursday night and Tom showed up Friday morning. He was professional, timely and efficient. I definitely recommend Roto Rooter to anyone who is looking for solid service!
5 stars Tony Rogers. Tony was very thorough in his assessment of the problem and very honest in describing the solution and how to prevent future problems. I would highly recommend him to others. Thank you Roto Rooter for your quick service!
STEPHANIE GORDON
5 months ago
Nate was very friendly and explained what he was doing. If I had questions, he didnāt hesitate to answer them. I would call him again with any plumbing problems. I give him 5 stars
Jim 1458 was an excellent technician. He did an awesome job. He was quick and precise. Would definitely recommend.
Fred came out the same day I called, and gave us a bid. Waited patiently while I arranged finances to see if he could fix it today or had to wait for a few days. Got right to work when I managed it, and was very reassuring the whole time. He was very polite and understanding of my anxiety and worked well with our dogs being around. He showed me the repair, explained everything to me, and answered all my questions. This is the second time I've had Roto-Rooter out for water issues at my home and they have always been wonderful! I will definitely keep using them as long as I can get such support and positive people helping me.
I am very pleased with the service I received from Rotor-Rooter. My tech was Chris #0368. He explained everything that had to be done. He also showed me pictures of before and after the work was done. I will tell everyone that needs plumbing services to call Roto-Rooter.
Kevin Bristow
8 years ago
Nick came out and looked at our pipes in our son's shower. He suggested a couple of options and helped us make a decision. We ended up capping off the shower. We were very happy with our service. Nick was very helpful.
Austin Schmitt Tech 480 was really quick to come replace our sump pump when our basement flooded. He was soaked from head to toe in order to install the new one and we greatly appreciate that kind of effort.
Clarissa Knighten
3 years ago
Service tech was very through in explaining how to keep my grinder pump happy. Curtis.653 was also being shadowed by a new employee. Job well done.
Monalisa Eseroma
a year ago
BRAD IS AWESOME AND DID AN AMAZING JOB GETTING MY CLOGGED KITCHEN AND BASEMENT PIPES CLEARED OUT! SUPER CUSTOMER SKILLS & ANSWERED ALL MY QUESTIONS & CONCERNS. THANKS BRAD FOR ALL YOUR HELP TODAY. YOU HAVE TURNED ALL MY WORRIES AND ANXIETY INTO HAPPINESS NOW THAT MY PLUMBING ISSUES HAVE BEEN RESOLVED!
The man I spoke with to make my appointment was very pleasant, funny and professional. R'Cinneo, my technician, was very conscious to ensure he understood my problem then provided me with explanation of my best options. He performed the services well and did a wonderful job cleaning up after himself. I couldn't be more pleased. Thanks Roto-Rooter!
Vanessa Yaeger
6 years ago
First of all, I was told that someone would be out between 12 and 4, just to get a call around 11:40am saying someone will be there in 20 minutes. Around 12pm, Scott #3394, should up. He looked at the clogged garage drain and then the sink drain. I originally asked for garage drain but the reason I was in the mess I was in, was partly due to sink drain. Before he started, he told me exactly what he would do and the cost. He not only took care of both drains, he returned the stuff under the sink (cleaning stuff). Most importantly was how awesome he was. I really enjoyed chatting with him about other stuff while he fixed the drains. Thank you Scott #3394!
We had services done in St. Joseph, MO. and were very pleased. Our repairman was very helpful and took the time to fix the problem right away without hesitation. He was very friendly and explained up front the service call/repair process.
Nicholas Anderson
a year ago
The technicians that came out were excellent and very professional. Unfortunately, they didnāt get the chance to do their job because Roto-Rooter has set their prices at an insane rate for residential sink clearing. $390 to simply snake a sink to the tree is highway robbery and a price Iām not willing to pay. Iāll call an equally qualified competitor for half the cost. Thanks again to the technicians that came out though. They were great. Itās not their fault their company prioritizes price gouging over customer care.
Ranita Maldonado
a week ago
Keith was absolutely wonderful! He explained everything to me & answered all the questions I asked. He was very thorough & knowledgeable. If I have any plumbing issues I will definitely use Roto-Rooter again & ask for Keith.
George Bryson
a month ago
Gentleman was very personable. Explained what he was going to do and went through the use of products that I purchased. Only drawback was the cost. Tough to handle in retirement.
1512 Allan Schellenger was very helpful and knowledgeable. He took out our extremely old hot water heater and put in a new one. He was quick and friendly. Great job!We plan on having Allan replace our bathroom shower plumbing/fixtures and giving us an access point for future plumbing needs in the show wall area. Thanks again Allan!
chris freckelton
3 years ago
Keith S. #3519 was on time professional, informationable. Where's shoe covers and face mask, he was thorough with explaining feature's of the company. Ovral 5 star experience. Thanks
They were very friendly on the phone and sent someone over very quickly...like in 30 minutes. The two men that came over were respectful, professional and informative. Thank you!
Taylor Schuberger
9 months ago
Jason was very kind and professional. He did a great job answering our questions and left us feeling like we have a good understanding of what is going on!
I called 5 different plumbers and Roto Rooter was the only company that could come out to service the same day! The other 4 companies had a minimum of a 4 day wait for service. The technician, Cale Powers was very friendly and knowledgeable. He fixed the stoppage quickly and got things flowing again!
From the first problem of sewer backup, Roto-Rooter was responsive with the initial team, and then Mike Redmon who determined the problem in the outside line and lined up a team to dig up the broken line and replace. He then determined a internal basement floor pipe problem and arranged to have the pipe lined. The three people that handled both problems were Jordan, Vernon, and Andrew, who were efficient and friendly with both projects.
Ebony Stephenson
2 months ago
Best service! Very knowledgeable and educational. Plan on using there service again.
Margaret Smith
2 weeks ago
Nate came out to my rental residence to complete a service call on water heater. As a renter of this property, it stated it was my responsibility lighting pilot on water heater. Nate found water heater standing in tray of water due to leak. He explained what it might show if water was coming from Valve. That didn't appear to be the case. I wasn't charged for this visit. He was very concerned that the appliance had not been inspected prior to my move into 2 days ago.
Jason and Jason helped so much. They got the water out of the basement and repaired the line. Thank you for your hard work!
Norman Caruso
7 years ago
Had a new sink installed and decided I needed a plumber to hook everything back up. Larry was a pleasure to work with and even recommended some changes for the better. We talked baseball while he worked, which is always a bonus for me. Excellent service.
Called and asked for a vent cleaning service for my sewer drain. first thing the Lady answering had a extremely bad attitude and told me we don't go on the roof to fix sewer vents, why would a plumbing company NOT fix the plumbing then i asked who woould do the Drain vent work and she really got an attitude and said I don't know you'll need to call someone else. What a waste of time.
Adam Damadzic
6 months ago
Destin was exceptional - communicative, easy going, and immediately demonstrated expertise. Would request him again.
Geoffrey Walden
2 months ago
Discovered a leak in one of my hot water pipes on a Saturday afternoon. After making multiple calls, got connected with Rito Rooter and had a qualified plumber out in less than 2 hrs. Nathan fixed the issue quickly at what I thought was a very fair price. Tech was knowledgeable and professional.
Jennifer Wahler
2 years ago
I used Roto Rooter to camera and clean out my sewer line from my house to the street connection. Christopher Smith did a great job. I was impressed with his professionalism and communication on the phone and he made the whole process easy and stress free. The company was fast and I would definitely recommend them!
Brandon was professional and made sure I understood all my questions about my plumbing issues. He was a delight to work with. Thanks again.
Benjamin Micah Music
5 years ago
Mark, arrived right on time and executed the job in about one hour. His experience allowed him to fix what I could not and he taught me a few tricks for future issues. I would recommend Roto.
Anthony Wright
a month ago
Nate was absolutely fantastic! Calmed my concerns and repaired the issue promptly and efficiently!
Missy Griffith
10 months ago
The guy was very nice my only issue was how much it costed and totally not accurate on how long it would take for someone to arrive. I had the same service done in July with another toilet and it was $157 this was $428. I was also told around 2 in the afternoon it would be 2 hours it was about 7:30 when he showed up. I donāt believe any of this was due to the person who performed the service but the price for labor was not communicated to me when I booked the service only once he showed up and a more accurate time frame wasnāt communicated to me.
Explained problem very well. Very personable.
Susan Buckler
a month ago
Nate was amazing!!! Thank you!! Totally recommend!!
Early Sunday morning we had an emergency involving a clogged toilet. I called Roto-Rooter to ask about their services and was able to set up an appointment for that same morning. The man from Roto-Rooter arrived around 8 a.m. and promptly looked into the problem. After giving me the estimated cost which I found to be very reasonable I gave the go-ahead for him to do whatever was necessary to unclog the toilet.He brought in his tools in from his truck and went to work on the problem, first explaining very clearly what he was going to do. He showed me how his auger was coated so it wouldn't scratch the toilet and he confidently proceeded to unclog the pipe. Afterward he checked to make sure everything was flushing thoroughly. His professionalism was outstanding and I could not be more satisfied with the work done. His name is Tony Rogers, tech 3595.
Kristi Coffey
2 months ago
Removal of drainage in basement due to toilets/showers/sinks and put stuff down to clear it out! Did an amazing job!!
Tiffany Motl Fransen
7 years ago
We have used Roto-Rooter for several plumbing needs and we are always impressed and happy with their service.This time it was Chris who came out to help with some needs by our main water line into the house. He was incredibly patient waiting on the city to come & turn off the water. When the work was completed he was unable to check it as the city did not come back to turn on the water until the following day. Chris proactively called back to make sure everything was OK and took the time to finish up the work on a new leak that resulted.This attention to detail and service is what keeps us coming back to roto-rooter for our plumbing needs!
I asked for an estimate on the phone. The rep said they'll tell us when they come out and before they start. The tenants called me one day and said the plumber is ready to start and just need my permission. They tried all ways to contact me while I was finishing last minute things at work. All I asked for was an estimate--not for them to start anything or wait on me. They eventually pressured is to go with them and said it'll be $198 to snake our main line. Long story short: they charged us $396. I had to call the plumber why. He said it was $198 am hour and because he had to wait for me to respond, it's $396. I told him they he did not say per hour and asked for his name and manager. He tried to refusef to answer question and eventually have me his name and manager as Roto-Rooter. I complained about it to the office and the manager who called me back said he can lower it for the flat landlord fee of $325. I told him that it was not going to do, so he was stuck with refunding the original quote--$198.
Called for an appointment and a technician was sent that same day. Chris was professional, safe, and clearly communicated how he would fix our broken outdoor spigot. Charges were clearly outlined before the work was done and I was updated when these charges changed (additional parts/supplies purchased). Chris was friendly and extremely helpful! I highly recommend Chris and Roto-Rooter for your plumbing needs.
Keith Satomi was the tech that showed up for my call. Extremely friendly and knowledgeable about his profession. Within minutes gave me a free assessment then had my problem fixed shortly after. I will definitely be calling Roto Rooter again if I experience any other plumbing issues
Service Tech Brandon (207) did a great job of resolving my drain restriction issues, both inside and outside of my home. Very thorough work in assessing the problem and corrective action, and them testing to make sure the problem was fixed. Very pleased with his work.
Our kitchen sink got clogged and I couldnāt unclog it with my personal auger so I called RotoRooter. William came out and quickly got it unclogged. Additionally, he answered several questions for me and gave me great advice on taking care of my homes plumbing. Great experience all around and I highly recommend William and rotorooter.
Technician was very responsive. He helped clear the issue and fix an issue that he was not called for. Also gave some great ideas to help fix the problem before it becomes one again.
Cardrell Collins
4 months ago
Technicians were polite and efficient, took care of problem in a timely manner
Michael (0236) was so helpful and kind! Even came over on a Saturday evening on 4th of July weekend! He was very friendly and was even able to laugh with me about the embarrassing state of my plumbing system. ;) He taught me more about how my pipes ran and gave me good, solid advice on how to better take care of them. He did an amazing job and I would highly recommend him!! Thanks so much for your help, Michael!!
Anthony saved the day! He came out with little delay on a Sunday evening for a clogged toilet. Turned out the old cast iron sewer line in the basement was plugged up. He swiftly shot me a price, replaced the section of pipe and was out the door in no time! Great price, great attitude and was always Covid-19 respectful. Highly recommend.
Called for service on backed up kitchen drain at 8am. Jason Meyer 0131 arrived around 9:30 and was done by 10:30. Very pleased!! Will definitely use Roto-Rooter again!!
Roxanne Byers
2 years ago
Service provided was excellent. Tech explained everything being done. After task was completed,they ensured there were no apparent leaks in the lower level of home by inspecting visually. Tech was neat and cleaned up any residue; very little clean-up needed.I appreciated they remained masked up and allowed me to take their temperature before entering my home. Thank you
Spent over 2 hours with Nate going through the whole house to fix a clogged sink- learned a lot of information about plumbing and my house itself. Nate was knowledgeable, thorough, cautious and cleaned up after the job well. Thanks Nate!!!
They gave me a 2 pm appointment initially and they did not come. I called back 4 times, with my last call being at 10:30 pm. They said they were still coming, but have not come. My husband is deployed. I have a small child and no hot water. I wouldn't recommend this company to my worst nightmare.
Great quality service in my time of plumbing need.
Kendra Holley
6 years ago
Chris (id#0368) was great. It did not take long for him to fix the issue. When he had to leave to get park ....he came right back. He also was able to give me some tips and solutions on two other issues. He was pleasant to talk with. The company came out for free to see what the issue was. AMAZING due to one come wanted to charge me $149 for same day (Sunday) or $50 if I could wait til Monday (the next day). I will use them again.
The techs (Jason & Allan) arrived in the quoted time. The plumbing issue was fixed in no time. The techs were friendly and explained cause of issue and fixed leak. Great service.
My husband called because we had a stopped up drain caused from food in our kitchen sink. I hadn't been able to do laundry for several days for fear it would back up. Our serviceman came very quickly as he was in the area and had it fixed pronto. He was gracious and very clean and had me check to see that he left the area around the drain acceptable. What a blessing. Thank you Roto-Rooter.
SHEILA Winbush
2 years ago
We were serviced by Cooper and he was a absolute joy to meet. He worked diligently with much patience installing our upstairs toilet. He explained everything he was doing. Iām thankful that he was our service person.
Very professional and knowledgeable guys. I explained what was going on and they instantly knew what the problem was. While working on the clogged pipe issue on noticed shower dripping. I told him I had another plumber out and was told it couldnāt be fixed a whole new shower valve had to be installed and would be &1200. Roto Rooter looked at it and said I bet I can rebuild it and fix it. Took him a run to see if he could get the parts and $275 and he did indeed fix it. Will never use anyone else
Stephen was really great. Took care of our problem, explained potential complications before diving into things, and got everything finished up quickly.
Hunter āHotWheelsā Hudson
2 months ago
Keith was very knowledgeable, immediately identifying the issue and thoroughly addressing it while being able to hold a conversation as he worked. He was also very open about the condition of things, after the work was done he even explained his reasoning on why he arrived at the conclusions he did. Great service !
Matt Russell
2 months ago
Nate was professional and thorough, and stayed until 10:30 at night. Thanks Nate
Basement drain backup in Parkville, MO.No complaints on the service or the work done. Tony Rogers (3595) was kind and knowledgeable, after a few minutes he was able to identify the problem. I really didn't want to spend as much as I did, but you have a true sales/service man. I would have just felt bad if I had refused the service after as kind as he was. Who knows I might not still been able to do it myself. Oh fast response as well, dispatch said it would be within 3 hours, I received a call from Tony within an hour. thanks again.
Mallory Blake
2 years ago
Anthony and Jake did a fantastic job replacing an old pipe for us! They also found something else that was missed by other plumbers, so we have a plan for that as well. 12/10 would definitely recommend!!
Kreig Jarnagin
a year ago
Skyler with Roto-Rooter came out to my house because I was having issues with two of my toilets and water pressure. He was very courteous and worked efficiently. I was surprised by how fast he was able to repair the problems. Roto-Rooter had a lot better price than Bob Hamilton who bid this job about a year ago. Bob Hamiltonās priced scared me away and I stalled the repair. Overall, very pleased.
Douglas Jackson
8 months ago
Destin did a great job and Roto Rooter was super fast to respond.
I called them on a Sunday afternoon because I had a backed sewer drain in my basement. They gave me a two hour window of when they would arrive. My repairman showed up within the hour! He was very nice...answered all my questions...and was very good at his job. I would totally recommend them for service.
Skyler was great. Very quick, professional and friendly. Great at his job, cleaned up and if I need plumbing services again I'll request him.Thanks Skyler
Roto Rooter was very polite and professional and answered all of my questions! Kudos go to Amber and Mike, who came out last evening to run 200 feet of line and then making an appointment for Jason Meyer who brought in the big jet to finish the job!
I wish I would have called them sooner! Tech was able to arrive shortly before window and had our toilet working better than it had in years
Tony and Ryan were great. They had to come back twice regarding my floor drain but made things right. Very professional and customer oriented people.
They were very helpful and professional and does good work
Keith was great! Very professional! I would definitely recommend him for any of your needs!
Rhonda Stevens
3 years ago
Dylan was super nice, respectful, answered all questions, fixed the problem promptly and even cleaned up after himself. I highly recommend him!
Meredith Griffith
6 years ago
We were very pleased with the work. We woke up to a clogged drain and water on the floor in our laundry room. We called and Scott (3394) showed up in about an hour. He was courteous and quoted a price up front, then took care of the work quickly. Would use them again and would definitely recommend them!
Roto-Rooter professionals made working through a toilet backup issue as pleasant as such an experience could be. They got everything working as it should and without hassle and I feel that the service they provided came with advice I could trust. Jason F. was super helpful in a follow up visit today and answered all of the lingering questions I still had regarding preventative measures we could take going forward. He was friendly, professional, personable, and well-versed when it came to knowing his industry. Will definitely be using Roto-Rooter for the long haul!
Beverly Jakobe
3 years ago
Our tech was very professional and worked very hard to solve our plumbing issues. He fixed our main water shut-off inside the house, which was leaking uncontrollably and he fixed the water shut-off under our kitchen sink that had been soaking the cabinet. He explained everything he was doing and answered all of our questions. He was very polite and did a great job!
Nadh Jilakara
4 months ago
I called Roto Rooter for the diagnosis service and I worked with Service technician, Jason Forrest. I am very pleased to say that he is a true professional, very honest person. Not only he completed the work on time, he explained me few home owner tips which are valuable. I highly recommend this company and Jason.
David Williams
a year ago
Great plumber. Found the problem, fixed it, then replaced my aging water heater while he was here. Will definitely use these guys again.
Mark came to our house in the middle of the night (2:30 am to be exact) and unplugged my sewer line after it backed up into my basement. He was very professional, pleasant and got the job done very quickly. I would highly recommend RotoRooter's service anytime!
My husband and I had been attempting everything we could think of (a snake, a plunger, and chemicals) to get our sink unclogged for 2 days with no luck. I called Roto Rooter and they showed in less than 2 hours. Brady was very professional and fixed our sink problem in less than 10 minutes! Thanks for arriving so fast and fixing my problem! I wonāt hesitate to call if I have any more plumbing issues In the future! Great service!
The service person that came out to my home Jason M (0131) was prompt and knowledgeable of what was going on with my hot water heater. He gave me multiple options in order to get it up and running again. I appreciate his honesty and willingness to work with me. Not to mention he made the service call on Father's Day.....
Dustin and Brandon did a great job for us today. They took the time to explain what they were doing to fix our problem. They were up front about the cost and kept to that number.I'd recommend them over and over again!
Chris and Jason are AMAZING! Did not give up on getting our practice water again after going 10 days without.We had a couple guys come out prior that told us we would have to wait for warmer weather before we would have water again...but Chris and Jason gave us every approach they had and got our practice back up and running. Because of them we don't have to reschedule any more patients and the kiddos in our community will get the care they need!Cannot thank them enough for their hard work and for being so kind and professional as they worked and explained things to me so I could have better understanding of what was going on in our building, even gave me tips to keep this problem from occurring again! Definitely recommend these 2 guys, thank you thank you thank you!
Roto-Rooter is highly recommended. They have fair prices, with a flat rate rather than by the hour, not only are you paying less, you donāt have to worry about any set back wasting your time and ending up costing you more! We had Robert Peters (number 2241) help us with our plumbing issue, he was nice, funny, got the job done and he was very informative. Not to mention... before I could even ask about their coupons on the website (Also a plus) he came back in from getting the paperwork with a discount added that was worth more than the coupon I would had presented! Thank you Robert Peters from Roto-Rooter for fixing our problem! Amazing job!
Drain pipe for washing machine was clogged. They arrived within 60 minutes of my call. The technician, Keith, explained everything professionally, the good and the bad, and then solved the problem swiftly. Keith was excellent and our pipe is clean as a whistle.
Ted āTredā Spence
8 years ago
New Year's day, we had a stopped up drain in the kitchen. We waited for it to drain, but it never did. Friday morning, we called Roto-Rooter and had them come out and take a look. The first technician Tony, informed us, the clog was further down the line, then was accessible from the kitchen. We might want to consider having the entire drai replaced. Since this is an old home, we decided rather than have the clog snaked out, we would just replace the pipe that drains into the main drain/stack.4 hours later, Kali arrived on scene, and showed us where & what he would do. He was more than friendly. He answered any & all questions we had, both before and after the pipe replacement. Although it's always painful to pay for a surprise repair such as this, it had to be done.Both Tony & Kali were very professional, and we didn't feel we were getting the runaround. But it was nicer to know, was the security of only having to call once...
Tom (Service Tech 0339) was very professional and informative. He fixed the problems within two hours. He was interacting with my kids throughout the morning. They really liked him and you know how kids can tell about people. I hope I never have these problems again, but if I do - Roto-Rooter is the place to call!
Justin McKinney
a year ago
Skylar was highly professional and knew what he was doing. I appreciate the hard work he did, especially considering the late hour.
Savanah Johnson
3 months ago
very nice guys, kept me informed and did their best
Keion was professional, efficient and did a wonderful job! Will ask for him if we have any future needs.
Lakotadog Sioux Warrior
2 years ago
The plumber was awesome. Loved the fact that he sang as he worked. He had our water pipes up and running within 2 hours. Super job.
Eva Salehpour
3 years ago
They came out and did not charge us extra for coming out on a Sunday evening. They also honored a Roto-Rooter coupon. I have an old house so he said he'd have his supervisor come out and check to see if the old pipe to the main line is busted. He got the clog fixed. We are satisfied.
Lindy Dawkins
6 years ago
Garret was awesome! He answered my seemingly hundreds of quests, was patient, and and explained things so I could understand them. He was super friendly and I'll definitely be requesting him if I need anymore work done. (Tech #358)
I had leaks under my kitchen sink that I let go on way too long. I had called a Blue Springs plummer three days ago and never got a returned call, so I called Roto-Rooter and they came out within two hours. My leaks were fixed, and the best part is that I felt confident in the job the plummer performed. A bit pricey, but for same-day service, it was what I expected, and it was worth it!
Monica Kleinman
3 years ago
Keith was fantastic! He arrived at the beginning of the estimated window (yay!) and was both professional and warm throughout the process. He fixed the immediate issue as well as let us know about a bigger problem- he looked in the records and found that Roto-Rooter had been out 10 times over the lifetime of the house for a similar issue. This helped us figure out how to mitigate for something that could have been a huge problem later on! I highly recommend Keith and was also impressed with the discounts available, which made the repair more reasonable.
Jason ID 3701 is extremely professional and personable. He was quick and responsive. He also kept us informed as he was going through the process and gave us great suggestions on how to keep our pipes clean. Iād highly recommend Jason and RotoRooter and will use him in the future.
Came out within the hour after calling like they said. Did and outstanding job!! What made it even more awesome, the repairman was a fellow Marine!! Thanks Jason!! Semper Fi!! O'RAA!!!
Matt Oesterlei
6 years ago
The Water restoration guys Jake Gibson 1156 and Nick Ayres 83 were awesome also Drew came out and pumped 3200 gallons of water out of our crawl space who was awesome too! They all were very helpful, courteous and very friendly. They all helped us out so much, were patient, understanding and great at their jobs! My wife and I will definitely be using you guys again.
Tamrah Edwards
6 years ago
I went from having 1 leak from my kitchen sink to 2, with the shut off valve in the basement very quickly. I called Roto-Rooter & they had someone to our house in an hour.His name was Chris. Not only did he put me at easy with turning off the water leaking everywhere but also explaining to me the options I had to fixing the problem.I didn't want a Band-Aid fix up, but more let's have this working right for the next 10-20years! I am confident that is the job I had done.Chris spent almost 3 hours cutting & replacing very old pipes & putting in proper turn off valves.Chris was informative, courteous & overall did a great job!
Kelly Daniels
4 years ago
Richard (3555) provided excellent customer service, was prompt in the appointment time and completed the task in minimal time. How lucky you are to have such a great employee!
Millie Magner
3 years ago
Dylan Morgan, Tech1066 was personable, knowledgeable, and professional. He did an excellent job. However, the office dispatcher called and rescheduled 4 times on Wednesday, February 12. The last call was to let us know that they would arrive on Thursday between 8 am and noon. We were without hot water on the coldest day of the winter with my sister's disabled husband. We would have preferred rather than rescheduling several times, that they had simply said that they would be unable to make it on Wednesday and needed to reschedule for Thursday. We do not believe that they should reflect5 on Dylan Morgan, but rather the way the appointment was handled by the office.
Kurtis Rodewald
4 days ago
Keith was very professional and engaging as he cleared our kitchen sink line. He seemed educated and well versed in his products and services. Thank you!
Service was very fast and professional for replacing a faulty shut-off valve under the bathroom sink. The rate was high, but I suppose that's expected for what is basically plumbing EMS.
The service tech Scott, arrived on time and took care of my backed up main line. He was vey professional and personable. He ensured that the work area was cleaned thoroughly and he stuck around a little longer while the water ran to ensure the main line was completely cleared. If needed I will not hesitate to use this company in the future. Thanks Scott!!
Fred was awesome! He came in and took care of business quickly and was very friendly! Fred might be the best in town!
Andre Kearney
8 months ago
Very Professional and courteous. You could tell they were very knowledgeable.
Denetra Clark
7 years ago
Our plumber, Mark, was incredibly professional and turned a negative experience with the person answering the phones and returning phone calls, into a positive business call. I would not have given 5 stars, had it not been for how polite and courteous that Mark was, along with assisting us in seeing what could become a problem in the future in our new home.
R. Cittio was very helpful throughout the entire process. I am a new homeowner so as he was repairing our lines below the washer valves, I had tons of questions and he was able to answer all of them without hesitation. ROTO ROOTER had a very good streamlined process that allowed me to get my repairs done within 24 hours! I will definitely be using their services again in the future. Thank you all so much for your help.
LaTrischa Miles
7 months ago
Nate was my Service Technician. Nate explained the process he would be taking to clear the drain at every step so I understood. His customer service, communication and professionalism was excellent. If I have another issue I will definitely request Nate. Roto Rooter cost more than the other companies but my insurance company recommended you. Thank goodness my drain is open and water š§ is flowing again!
Betsy Peterson
4 months ago
Jason was super nice and helpful. He was timely and did a great job!
Roto-Rooter came out on a Sunday evening, and took care of the problem quickly and efficiently. Technician Keion #2745 was courteous and professional. His calm and knowledgeable approach was both helpful and reassuring. Thank you for great service!
Jim 1458 was a great plumber! He was punctual and very knowledgeable as it pertains to plumbing. I would definitely use this service again.
The service tech # 1184 Brad, was having a little difficulty getting our drain unplugged. Our house does not have the easiest plumbing situation so it was a challenge. He stuck with it and got the job done!! Extremely polite and professional and I would recommend this company to anyone. It was after hours and he was here within the hour of when we called them. Five stars is not good enough for them!!! These guys are TOP OF THE LINE!!!!!!!!!! Not too expensive and a coupon to boot!!!! Thank you Roto-Rooter!!!
Aaron Hermann
6 years ago
Our plumber Allan was very helpful. He explained the situation thoroughly when our basement sump pump backed up. He fixed the problem within 1 hour. I would choose Roto-Rooter again!
Justin was a HUGE help today. He was quick to respond when we put in the call this morning and fixed our leaking pipes and faucet fast and effective. We are truly thankful for his kind heart and helpful attitude. Very pleased with our service today!
Noah Gouldsmith
a year ago
Corey came out and addressed the issue immediately. He was quick to remediate the issue and even gave me multiple tips for prevention of future issues. Thank you Corey and Roto-Rooter for the help!
Andres provided great service to us and we were very happy with him.
Nate provided great service and explained in detail the work he was performing. I appreciated how helpful he was!
Elizabeth Hunter-Blank
2 years ago
Skyler was very professional and helpful to unclog an outdoor drain. He explained what he was doing and let me know up front what the cost would be. I would highly recommend him and rotorooter. They were able to send someone out quickly.
everything was taken care of fast and effectively. Brandon Hinnergardt(#2850) was the tech that came out, and he was very friendly and got the work done with no problem.
I called Roto-Rooter because I was dissatisfied with an estimate from another company. They sent a serviceman within an hour. He gave me an estimate that was much lower than the other company. Richard, the service guy, completed the job in a courteous and professional manner.
Mitzi Teliczan
3 years ago
These guys were awesome, thorough, and explained things well to me! They found the problem, fixed it, and also advised me how to prevent future issues! A BIG thank you to Nick Cerone, Tech 1234; Dave Solomon, Tech 0393; and Vanessa Wagoner, Tech 1456!
Jasmine Davenport
a year ago
Andres came and solved my clogged toilet super fast and efficiently. Turned out my nephew flushed the toilet paper spring. He got it removed with no issue at all. Would like to request him if I ever have another issue.
lepinkflamingo
2 years ago
I had them clean out my mainline. The two gentlemen that came out were incredibly professional and genuinely nice. They were even nice about having to move around the junk in my garage to get to the lines they needed to work on. They were quick and gave me a great price. They were also out here in less than an hour from when I called. I would recommend them and use them again.
Travis Rinehart
4 months ago
Nate did a great job! He stayed and made sure the stoppage was taken care of before leaving. Job well done and I recommend for quality service.
Andrew Amaro Jr
2 years ago
Adam at roto rooter was great. Came in and got the job done right. Happy to recommend him and roto rooter to anyone that
has plumbing issues!
We had a sewer system back late one evening. The next morning we called Roto-Rooter. They came out within two hours and fixed the problem within fifteen to twenty minutes. This was the best experience we have had with any contractor. Chris and Adam were very professional, courteous and took time to explain what the problem was. This was our first experience with Roto-Rooter and we are already recommending them to all our friends. We even received a senior discount Yea! Thanks again to Chris & Adam. Great job!
Alan Podufaly
2 years ago
Fred 2615 was awesome he did a complete installation under my sink it took him 30 minutes. He had a good plan how he would lay out the drains and voila done. Looks great.
Stephanie Spratt
a year ago
The technicians put a lot of thought into the work to be done and worked to save me money without a drop in quality. Very satisfied with the work. Brandon #2850 was incredibly helpful.
Chelsea Vanderhorst
6 years ago
I had Robert come to my house within 30 minutes of calling to schedule a visit. He diagnosed the problem quickly and quoted me prices which he stuck to. Very painless process and now our toilets are once again all functioning! Highly recommend.
The technicians arrived behind schedule but Destin was extremely nice, extremely competent and did a fine job fixing my broken pipe and outdoor faucet.
Tony Rogers (tech 3595) was great - he totally knew what he was doing and worked with us on pricing. I really liked that he talked to me about what was happening and what we could do in the future to prevent it. Awesome service and super easy to set up.
Glenda Campbell
6 years ago
Mason 0906 was very pleasant to communicate with & was patient with plumbing in my 60 year old home. He worked as fast & steady as possible without working recklessly. I was so happy to have everything in working order again when he was through!
We have had flooding problems in the past in our basement when it rains. Saturday there was standing water in my laundry room where the main pipe had backed up. Ugh, and we're supposed to have 4 days of rain. We got a hold of Roto-Rooter and they were there on a Saturday glad to be of service. Larry was smiling and chatting with us the whole time he was there. Luckily it was just a clogged line. He fixed the problem in very little time. I'm glad we called Roto-Rooter. Excellent job!!
Wesley Imboden
5 months ago
Very professional and friendly, weāre not able to fix the issue we had but they were up front with potential limitations before beginning work. Would recommend Roto-Rooters to others.
Sarah Schrotberger
8 years ago
Service was great from start. Making the appt was fast and easy. Service man was able to come out in couple hours from the initial request. I received a call an hour before the main person came out. The person that came out to check my drain issue was nice, clean looking, knowledgeable about the service, and was able to fix the issue very quickly. The main issue was a slow drain in our kitchen sink, nothing major, but he was able to resolve the issue quickly without wasting time. Also provided preventative tips for the future.I would recommend Roto-Rooter in the future.
Michael , #1932, came promptly and cleared my kitchen drain leaving no mess. The service was exactly as described and the amount declared before the service began. He explained what he was going to do, what might occur that wasn't anticipated, and then completed the job! I was very pleased and would call Roto Rooter again.
Allison Hartnett
2 years ago
Anthony was great, but the online scheduling system did not confirm my appointment. I had to call and confirm myself, which defeats the purpose of online scheduling.
Ashton Logan
2 months ago
Nate did very thorough job getting my main sewer line cleaned out and got water flowing for us!
Keith was wonderful. Very professional and great service.
A veteran plumber and one in training came in, diagnosed the problem and had the part to replace the broken one on the toilet and did it all very quickly and efficiently.I needed a plumber pretty quickly because of clogging and worry of water leakage. They sent someone out same day who were really nice guys. Very professional
for an after hours call, Garrick s (335) showed up within 30 minutes and took extra care to ensure he had completely removed all problems from our plumbing. I've had other plumbers only worry about the main line and stop there. Garrick took his time, tested it multiple times, and explained everything he was doing throughout the process. He was very professional and polite. I would ask for him again if I could
Stanley Stimac
6 years ago
I am so pleased with the service we received from Roto-Rooter Plumbing. They called before coming out and arrived right on time. Jason Meyer provided us with exceptional service and disposed of our old toilet and replaced it with a new one in just about three hours. If we ever have any plumbing needs in the future (and I'm sure we will), we'll be calling Roto-Rooter. You provide quality service at a reasonable price!
Nate is amazing!!! We will NEVER use anyone else! Thank you Nate!
Justin Brown
6 months ago
Top notch! Super quick and very professional. Iām *very* happy with the service I received. Recommended.
Adam Benckeser
7 years ago
Michael was friendly and very helpful. He came on time, got the job done, and was willing to work with me on price when they were out of my range. Couldn't have asked for more
Susan Ring Hansen
3 years ago
Roto Rooter installed a new sump pump system with two pumps and a back-up battery for us in the fall of 2016. The main pump broke down a while ago- in January 2020, setting the alarm off of the back-up pump.The alarm was beeping constantly, even after resetting the system, so I called the office of Roto.They had a guy working late like 8:30 pm- perfect then my husband would be home and could help explain the problem. So Brady came checked out the pump system and another issue we had with only hot water sporadically in the master shower. Saturday he came back again and had another go at the master-bath problem. All good now!Lucky for us Roto Rooter is an accepted contractor, which extended the warranty from 3 to 4 years, because they had done the original installation. Woop woop! Finally something actually covered by the warranty!Brady had figured out for sure, that it was the main pump that had given up. After contacting the manufacturer Glentronics, I had a new main pump delivered, surprisingly quickly.Again I called the office for them to send out Brady to install the new pump, who came the same night and everything is working as it should.We are very pleased with the service of Roto Rooter - especially Brady, who is a confident, polite and professional young man.He put on the protective bags over his shoes in order to avoid dragging in mud, he cleaned up after himself and took the old broken pump with him.All in all a very nice experience to have him in our home. It was quick and easy to to have this pump exchange dealt with! I highly recommend Roto Rooter! The scheduling ladies in the office are very helpful setting up appointments that suited me. Remember; Ask for Brady!
He was very knowledgeable and friendly
Tony Rogers Tech #3595Tony was terrific. He was honest, up front and a pleasure to work with. I would give him 5 stars out of 5. He's an asset to the company and my go-to guy if I need it.Thanks,Steve
Brenden Beattie
3 years ago
Roto-Rooter came out the day I called and cleared my blocked downspout extension. They were professional and even took the time to clean up my patio upon completion of their work. Jason #131 and Rob #3476 took great care of me and my drain issue and Roto-Rooter has a very happy customer.
Jeremy was the plumber who came by. He was incredibly professional from start to finish! He listened to what we we were saying, and took his time to make sure that it was fixed before leaving!
Mark #2822 Came out on time and was one of the most knowledgeable plumbers I've met. He had my problem diagnosed and fixed within an hour. I would highly recommend him for any job. Thanks Roto-Rooter your company is in good hand with guys like this working for you.
Janet Williams
8 months ago
I was in a panic when I had a backup. I take care of my 90 year old mother. The two repair experts were exceptional. They were both courteous and explained everything they were doing. I can't say enough good things about those two.
Jared and Julie Smith
8 months ago
Scott was awesome. He cleared a clogged kitchen sink quickly for us.
Calvin Washington
a year ago
Very professional, responsive and most importantly met the results I was expecting without being too costly. Would recommend again.
lynette Pouncil
6 years ago
Michael(#0236) came and saved my weekend from a backed up Kitchen/Laundry Line clog. Water everywhere and I was freaking out. He came out within the hour. Very Friendly and got the job done quickly.
Technician was professional and efficient with finding my plumbing problem. Kudos
Kristen Oesterlei
6 years ago
Our crawl space was flooded becasue of sump pump problems. Once Jason Meyer 0131 was able to get down there to investigate he quoted us and stuck to the price. Great service, great people working for them!
This is the 3rd time I've used Rotor Rooter in the 100+ year old home I've been in since 1974 and each time they were great and forthright. Keith talked me through the work and explained issues that might have missed (I did miss them). He was quick and efficient and I thank him for his fine work and thorough understanding of the issues involved. I highly recommend the company and praise Keith for his fine work. Thanks.Now let's see what new kind of drain mischief I can do?...
Sara Thompson
3 years ago
Kevin was so courteous and pleasant . He was quick and thorough...ran the snake 3 times with a bigger blade to guarantee the pipe was cleaned out.
Andre Bonnet
3 months ago
Jason was very professional, prompt and explained everything including cost and concerns. We certainly felt like we made the right choice.
Connie Keyser
2 years ago
Roto-rooter came out to cover their very generous 6 month warranty for unstopping a floor drain 2 months ago. Excellent service. No argument at all.Let me tell you, their technician Chris is awesome. He found and fixed the problem quickly and was a true joy to work with. I learned some brand new tips from him too.To top it all off, the work was covered by the warranty. Iām a customer from now on due to this great customer service. Thank you so much. I was having a bad day until Chris came along. He was pure sunshine.
Rasalind Fisher
2 years ago
Austin did a wonderful job of diagnosing and fixing my plumbing issue. This isnāt my first time using this service. Each rep that comes out has done a great job. Austin took the time to explain my plumbing issue and was very friendly. I would definitely recommend this service to any home owner that I know.
John Hjalmarson
6 months ago
Had a sump pump pipe crack and flood my basement. Roto Rooter got a tech (Nate) out to me very quicky. He was able to put a temporary fix on it to get me through the night and came back the next day to do the larger replacement job. He was professional, timely, and very helpful overall during a stressful event!
Travis Aberle
3 years ago
Keith S was prompt, polite and had us up and running in no time. His friendly demeanor paired with his active listening to the description of our issue helped ease our worries quickly. He offered assessment, a plan to remedy, and suggestions for prevention of future issues. Especially during such strange times right now, it was nice to see him clean, masked, keeping a respectful distance and tidying up before leaving. Would highly recommend him as well as Roto-Rooter.
They are a tad pricey BUT had I called them first I would have saved in the long run.They succeeded where others failed to unclog a main line.I was impressed and will be using them the first time the next time.Sometimes it's not always best to go the cheapest route.
I was very pleased with roto-rooter. They come out when you want with no extra charge and have free estimates. The technician cleaned my tub pipes fast and professionally. And it is easy to get a big coupon from the website. I will definitely use rooter-rooter again.
Matthew Ruhge
3 years ago
Jason did a great job. Called in the afternoon to replace the plumbing underneath my kitchen sink. He came out that day, was friendly and transparent, and was able to get it fixed and replaced by the next day. Would highly recommend.
Andrew McClanahan
2 months ago
Nate was very helpful and friendly. Thankful for his hard work!
The Roto Rooter Team that came to our home was very professional, friendly, and resolved our backed up toilet issue quickly and effectively. They even asked if there was anything else they could look at while there were there.They were able to work around my curious little boys, and my friendly dog. :)I can tell you that they truly did not charge any trip fee, and the estimate was free. They made sure they had signed permission before beginning any work, and encouraged my husband and I to stick around and be informed throughout the process.I was very impressed with Roto Rooter and would recommend them to my friends, and I would certainly call on them again.
michelle patrick
a month ago
Jason was professional,curious, knowledgeable and worked with me to get my issues resolved quickly. Absolutely recommend!!
Even though there was a city wide of frozen pipes, Jason took the time to make sure my sonās home was safe to bring their newborn home. Jason walked me through where main valve was, and every water source in the home to show me what to do and ensure nothing Else was leaking. His inspection was thorough and I felt his kindness and professionalism the hour he was there. Thank you Jason!
Daniel Holliday
7 years ago
My serviceman (Jason Meyer #0131) was very prompt arriving early on Sundayto fix the drain clogged up in the laundry room. He was very respectful and clear about the costs.
Patricia Moss
7 years ago
Service person was very courteous .Worked with certainty & assurance as he assured me he would definitely handle the problem .He even tried to contact another Rotor rooter service man I need to check my sump pump but to no avail due to heaviness of customers need at the present time. We have had rain overload & all Techs are probably backed up but he told me to continue to call until I get an answer and a service person to come out. My service man was D'Wayne # 3453.Thanks to Rotor rooter for the expediency in handling my plumbing need.
Long time issues with two drains. Tech came out and fixed in less that two hours. Extremely professional, friendly, and gave me the online coupon that saved me $50. And a 6 month guarantee on the work.
I called RotoRooter to replace my main drain pipes for my house. Brad and crew coordinated with me, weāre extremely timely, spent time explaining and detailing all that they were doing, and made sure I was happy with and thoroughly understood my plumbing system. It was the lowest quote price I received after consult with several plumbers and I was extremely happy with the work completed. I would recommend them to anyone and will hopefully utilize Brad again should I need any further plumbing work. Thanks Brad and crew!
Bret Hammersland
7 years ago
Larry #301 made it to my house on a holiday weekend to clean up a mess caused by my landscaping company. He diagnosed the cause of my leak quickly and gave me an estimate for the work. Larry was very friendly and experienced, and he was very efficient in finishing the job. I would definitely recommend this service.
Arrived on time and did an outstanding job. I had been working on a main line clog with a machine from Home Depot and it wasnāt getting it done. These guys knocked it out quick and were very professional. Highly recommend
I would give more stars if I could. Chris and Pat were great!! They showed up early, they gave me options to fix my problem, as well as advice. They helped me choose the right unit for my job and helped me save money in doing so. I would definitely recommend them to anyone needing plumbing services and will be using them again myself for any plumbing issues!
Kory did an excellent job. Very professional and kept me well informed on every step
JaLeesbarbershop
2 years ago
Did a good job he was on time and was very professional I would definitely call Roto Rooter again and hopefully every employee they have is like Skyler thank you for the great service.
frontsideflipem
6 months ago
Destin did an awesome job and was very informative and respectful of my house. I would definitely use this service again.
William was awesome! Very professional and quick. I appreciate the feedback he gave me
Keenya Williams
4 years ago
I have had the pleasure of working with both the plumbing side and the water restoration side of Roto-Roooter. Everyone has always been very kind and professional and the work they have done holds up.
Sarah Murphy
7 months ago
We had a clogged floor drain that wasnāt an emergency but wanted to get something scheduled nonetheless. Keith S came out within 30 minutes of our call, in FREEZING temperatures, on a holiday weekend, and cleared the clog quickly. Keith was incredibly helpful, had awesome drawings to help us understand everything discussed, and never felt like he was giving us a sales pitch like other services we have received from different companies. If we ever need a cleared drain again definitely using roto-rooter and requesting Keith!
Spencer Coty
9 months ago
Iāve had an ongoing issue with my downstairs toilet randomly over flowing. Called out different plumbers multiple times. Still had issues. Scott with rotor rooter came out and find out I had a broken pipe that was causing the issues. Very professional, very knowledgeable and very friendly.
Abigail Tassa
6 years ago
I had a serious plumbing clog that effected both the kitchen and bathroom over Labor Day weekend. I talked to several plumbers who couldn't come out for the holiday, wanted to overcharge or charge for an estimate, and/or weren't equipped to unclog a main drain. Dave from Roto Rooter responded the same day I called and was able to unclog the drains in under an hour. He have us a great rate, a guarantee on his work and was also friendly, professional and careful in the house. I highly recommend this company and will use them for all my future plumbing fixes!!!!
William Hicks
7 years ago
Scott (#3394) arrived promptly and surveyed the job. He was efficient and courteous. He completed the job and cleaned up the area. Great service. Will most likely call this service again.
Nick from Roto Rooter (tech # 399) did a great job on repairing our water pressure throughout our home. He was friendly and did a quick and excellent job. I recommend using them and will use them in the future.
Nate was awesome he came in and got to the source very quickly, great service from a great company, Thanks Nate I know who to call when thereās water on the walls!!
Within four days of being in our new home, Roto Rooter was out to snake and film our lines. A week later theyāre making major repairs for us (crushed clay pipes). All the techs and service folks have been amazing to work with. Their business card will definitely stay on my fridge!
Jeffrey Harriman
4 years ago
Scott Griffiths (#3394) from Rotorooter did a great job finding the clog in our shower drains. He was very professional and persistent in finding a difficult clog. He also took care not create a mess in our master bath.
Noah Strozier
5 years ago
I would recommend Roto-Rooter to friends and family. Chris A. was very knowledgeable and professional. He was very honest and upfront about everything. The best part was that he fixed the issues in a timely manner so I ended up spending less money than I originally expected.
Roto Rooter gave me an appointment time between 11am - and 1pm. Did not call me until 2 PM. Promised a tech within 30 mins. Tech didnt show up for an hour and after I had already canceled. Very poor communication. I would understand if they were busy or behind, but I was given no explanation for their terrible reliability issue.
Zesta Crackerbarrell
6 years ago
My problem = Soap suds coming out of my toilet when I do laundry.I have lived in my house for 5 years and have known this house for 37 years. It did not have a bathroom until 1961 and as far as I know the main sewer line has never been cleaned out.Larry arrived earlier than I expected. He was very professional and obviously knew what he was talking about. He was very courteous and professional. When diagnosing my problem he gave me all available options and let me know what work I needed to have done long term and preventative maintenance measures I need to take right now. It turned out that he needed help with the job (since my main line was extremely restricted) so Brandon showed up. They were both very good at their job. I will recommend Roto Rooter to anyone that needs plumbing/sewer repair. When I saw how much build up/tree roots they pulled out of the line, I was so relieved and knew I made the right choice.Thank you so much!
Chelsea Begrowicz
a year ago
Came quickly for an emergency on Labor Day. Skylar and Juan were great, got my problem fixed and cleaned everything.
Jason got our new baby's bathroom bath/shower back in working condition after many years of non-use. I wish a square of drywall removal was not necessary, but I understand that that was the only way to access the parts needing attention.
Kelly Divine
6 months ago
We had a backup and called RotoRooter and they sent Dwayne right out. Other services we would have to wait until next day. With one bathroom that was good news! Dwayne was very friendly and he got the problem fixed for us very fast and explained things very well. I definitely recommend them!
Kelly Divine
marcianna clouse
a year ago
Tucker was great! He was very professional and efficient. He took the time to make sure I understood what was wrong and what he was doing to repair it.
We had our main drain line back up. Called Roto Rooter and they were able to a get a tech to my house within 2 hours on a Sunday night before a holiday! Nate did a thorough inspection prior to startng the job and made sure everything was in working order. I highly recommend Roto Rooter!
Dwayne was very kind and efficient, I appreciate the way he described the issues to me in a way that I could understand
Jason came out to figure out why I was not getting continued hot water. He listened to everything I had to say about my issue and took the proper steps to actually identify the real root cause. He and Brad found the pre-existing issue very quickly, resolved it and answered all of my questions. I was very happy to get hot water back and with the overall experience! Very nice and professional guys!
We called to have someone come out and look at our toilet earlier this morning, Dec. 21, within 2 hrs there was someone at the door. Pat friendly and courteous once he showed up. I explained the issue and fixed it right away. He did notice that there might be moisture problems under the floor so he called someone to come take a look. It only took about a hour to finish the work.
Nate was a cool dude, very nice, and informative. Took care of everything nicely and made sure to clean up after he was done.
Dr. Paula Rodgers
2 years ago
Chris was great he explained the procedure for my understanding, he knew how to perform his craft, and was very pleasant. Offered condolences at the lost of my husband.
Flavio Mizusaki
9 months ago
Cory was very professional. Took the time to look for possible causes of recurring backflow.
Rosetta Palmer
7 months ago
The service man was clean, efficient and engaging. He cleared the drain in a good amount of time and informed me how to obtain a useful coupon.
Allan (1512) helped me out of a crappy situation(literally)!! We called late on Friday night and he was very courteous. He notified us that he was running late but on his way. It was about midnight and his customer service was excellent. He was never rude or short. Allan explained what the issue was and got the pesky tree roots from my line. He then gave me some great advice on how to help prevent this in the future and cleaning solution advice. Thanks Allan, you da bomb!
Sarah Sorell
2 months ago
Keith was an excellent source of information, explained everything very clearly and quickly succeeded in clearing my pipe. Big thanks to him for all he did!
Our Technician was Andres in Olathe Kansas ! He did an Amazing job very nice and friendly. Fast efficient and effective! Please send him if we ever need you again !
Chris Smith is an exceptional plumber and the consummate professional. Although Roto Rooter is pricier than many plumbers; I trust their work and warranty.
Technician was very knowledgeable, thorough & courteous. I would recommend & call again.
Heide Williams
7 years ago
Tom (760) was great! He was able to correct our plumbing issue and get everything squared away very quickly. Would highly recommend him!
Only reason I have to knock a star off is because the job wasn't completed and didn't look very good.BUT I called they got someone out basically immediately and he finished what the others didn't as well as made It look very nice
Keith is a god sent. He was so nice and helpful as well as Really good with my cats! He works so hard and is just genuinely a nice guy!
Dwayne arrived on time, was very pleasant, knowledgeable, and very professional. He listen to my problem, and knew exactly what to do. He was very methodical setting up so that he did not make a mess and proceeded to clean out the lines. After cleaning the lines, he checked to make sure there was no further plugs and thoroughly cleaned the sink and the underside. If we have to have a return on the problem, we would definitely want Dwayne to return.
Nate was awesome. He came over on Christmas Day to fix a burst pipe. Very professional, on time, knowledgeable, and respectful. I will be using Roto Rooter again for sure
Had a quite the problem with my sewer main. They were here for 4 hours but got it done. I tried using handymen 3 times before. Wish in hadn't. Some problems need pl the professionals
Timothy Jepson
3 years ago
There was no pressure from scope/sales person. He just provided data and estimate with a company chart showing standard rates.The crew was timely, respectful, professional and very friendly. Michael H. 3409 and Andy C. 2334 gave detailed information every step of the installation. They were careful and exacting in their workmanship and fun to have around.I would recommend this crew and RotoRooter friends.
Melanie Carraro
a year ago
Richard was the most pleasant guy ever!! Super knowledgeable, sweet to my son who was bugging him while he was working. Will be requesting him for future services
Allison Mertz
2 years ago
We have been battling with our apartment fixing our sink drains, every request lead do nothing. When Andres came out he was quick, kind, professional and had our sinks working in no time! It was amazing and we no longer have bird bath for sinks! Thank you Andres!
Nick (399) & Tom (760) -Both Nick and Tom replaced our house catch and we were extraordinarily pleased with their quality of work, professionalism and knowledge of plumbing. They were a pleasure to do business with and we will definitely choose them again. They were prompt, timely, and respectful of keeping our house clean during the process. Highly recommend.
I had a basement drain overflowing from my sink. Nate came out and figured out the issue quickly and professionally! Itās a huge relief to be able to use my kitchen sink without flooding my basement! Thanks Nate!
Emiliee Suzanne
6 years ago
As a new homeowner, plumbing repairs can be a little overwhelming! I called Roto-Rooter to inquire about pricing and within two hours someone was at our house to diagnose our problem for free! Our tech Dwayne (#3453) was outstanding, I really can't say enough about him, he was a very kind man and really knew his stuff!! He was friendly and professional and walked me through the process of figuring it all out before presenting our quote. We agreed to the Sweep and Clean and he spent a little more than two hours making sure our laundry wouldn't back up anymore. For the time spent, the price equaled out to what other companies quoted me as their hourly rate. No one ever wants to pay for plumbing repairs but you get what you pay for and we are pleased with the experience as well as the results.
Keion was at my house less than 45minutes after my 911 call. He did the clean out in the garage and prevented the sewer from overflowing into my basement bathroom. He was very fast, thorough, attentive, and friendly too.Michael H. 3409 & Andy C. 2384 ? Came and ran a new line from my house to the main, they were very attentive, respectable,caring and professional. And because of this bunch of guys, the inside of my house didnt get destroyed. And that is what I call really great service!
nicholas hoad
5 months ago
Absolutely amazing service. Very speedy service professional and Nate was awesome technician. This company now have my now on. So impressed
Ricardo Miranda
5 years ago
Wife called them while i was out of the state for my military service. They came and unclogged our downstairs toilet, worked ok for a couple days, and was backed up again. We called them and they said they will check on it and call us back, a week went by and still didn't hear from them so we called back, this time they said it wasn't covered and they only guaranteed the service for a week only. First and last time using there service.
Corrine Moulton
8 years ago
I had a badly stopped up bathroom sink. Called Roto Rooter in the morning & had a service man out that same day at the time promised. He explained to me the charges & what he was going to do. Had the job done in no time, with no inconvenience to me. Very pleasant young man & service was excellent. Very good experience.Corrine Moulton
Ronald Holley
2 weeks ago
Service guy was awesome! Clean, friendly and very helpful
Bradford Smith
8 years ago
He was very friendly and explained up front the service call/repair process. He was very knowledgeable and gave different options to fix the problem and was able to fix the problem very quickly. He cleaned up after him self after completing the job.
Whenever I have need plumbing assistance Roto-Rooter has been prompt and timely with their service. The technicians are always courteous, knowledge and explain the issue and resolution to the customer.
Couldnāt be happier with my experiences
Our tech was very technician was efficient and stayed on task. He had to go buy a new toilet and respected our request not to go over $225.00.
He installed the toilet and cleaned up the area. This is the second time he had instead a new toilet in the master bedroom a year ago and was very professional then, also.
Digby Willard
8 years ago
Tony, the plumber that Roto-Rooter assigned to handle my blocked drain problem, arrived at the scheduled time, went to work right away and resolved the problem within an hour.I have used Roto-Rooter to handle my plumbing needs for several years now and have always gotten prompt, courteous, efficient service.
Erwin Fevurly
7 years ago
We had a drain from the basement sink which I have cleaned out several times with a hand snake to get it to drain. It would not work this time. I had my wife call a Plumber and solve this problem area once & for all since Plumbers have the correct equipment it really helps with those electric powered snakes. I have to say though the Plumber had the correct experience using the snake as he had to run it backwards to get through the 90 degree elbows since the snake wanted to keep going up the vent instead of down the drain. I would rate this plumber a 10 with the knowledge he has. I thank you all for your time and speedy service. I recommend Roto-Rooter to anyone needing their services. Thank you. Erwin
Mick and Ashton came out today and cleaned out my drain. They were quick and friendly. They told me about a discount right up front and I like that when I pay for services. This is the reason I keep choosing Roto-Rooter. Every time I have work done on my pipes or drains they send techs out who know how to talk to people, they are fast and affordable. Thank you for once again providing a great service and an even better customer experience.
Michelle Rider
4 months ago
Nate was great! He helped us install a toilet with an uneven basement floor. He saved us a headache.
Juniper Brown
2 years ago
The plumber that showed up was absolutely professional and knowledgeable. He immediately began working and quickly solved the issue even with the disgusting water coming out of the basement ceiling. I loved the company required mask policy. A commitment to safety will get my business every time. Thank you Roto-Rooter!
Tiffany Leuty
2 months ago
They were super friendly and did excellent work.
Jennifer Sauter
2 years ago
I called extremely last minute because I had a leak in my basement. They were there within 30 mins and able to get the problem taken care of. I would recommend them to anyone!
Stephanie Adkins
3 months ago
Nate came and fix my bathroom sink. He did a great job I wasn't sure what the problem was and I didn't have the tools to fix it but he fixed it and it works great now and I really like it thanks again!!
Tyler Little
8 months ago
Jason and Landon were awesome and helped me resolve my issue. Explained my issues. Showed me the camera. Came here extremely fast the day before Thanksgiving. Very helpful and thankful for them two!
John Prescott
6 years ago
While it took a little longer than you first estimated to get to our house, Mason #0906 was very professional and careful to keep everything clean.He got right to work and had our clog cleared in no time. Thanks for a great job.John
The technician on-site was great! He successfully handled his dirty job with a great attitude and timely service. The dispatch office led me to believe that the technician would arrive about an hour before he actually did arrive. As this job was at a rental unit, I misinformed my renter about the technician's arrival time. Further, I personally sat in my vehicle and waited unnecessarily for a full hour. This aspect of my job could have been handled better.
Derrick Gaston
5 years ago
I'm very happy with the service I received from Phillip (3390) with Roto Rooter. He took time to explain the process that he would use to unclog my drain and the exact price before any work was started. The work was done professionally and he cleaned up his work area when he was finished. Thanks for a job well done!
Dwayne(3453) was efficient, professional and friendly. I felt like I was doing business with someone who is very trustworthy. He answered my endless questions with patience and understanding and fixed the problem within minutes.
Brad was professional, friendly and did a great job. I will happily have Roto Rooter back to my house for other repairs. Highly recommended!!
Marlayna Harper
2 years ago
This company did a no call no show 3 days in a row and customer service just transferred me to dispatch who wasn't helpful not nice. I give this company 1 star only because the first experience I had with this company was very pleasant and I wanted to use their service again. Regretful decision
Rhonda Robinson
a year ago
Brandon was very knowledgeable and helpful in every question I asked. I would definitely call them again if needed. I would recommend Roto Rotter.
Melissa Jass
3 months ago
Our service repair team was thorough in their work and in explaining to me what needed to be repaired. Would recommend and will call again.
Joe Nevels II
2 years ago
When the plumber Fred Milton arrived, he listened carefully to my concern, as I described the issues. he assured me that he would take care of the problem, and that I had nothing to worry about. His confidence in his work allowed me to relax, as this whole ordeal had been very stressful; being without water and not knowing how much damage my house had undergone. Fred worked quickly and was finished in no time.
storm greenway
3 years ago
Johnathan Walker Did a phenomenal job. Went above and beyond to take care of an incredibly stressful situation. If I have to get a plumber involved again (which Iām hoping we wonāt with all due respect) Iād happily call roto-rooter.
Trenton Green
3 years ago
Highly recommend Roto-Rooter. Our main sewer line backed up on a Saturday afternoon. I called and within an hour Keion from Roto-rooter was at my house. He quickly diagnosed the problem and within 20 minutes had the clog fixed. He took extra time to snake the entire main to ensure no more issues. He also scheduled a scope. He was fast, friendly, and efficient. He was very profession. I would highly recomend.
Victoria Gibson
3 weeks ago
The nicest and most professional serviceman I have ever met!
Excellent quality work and service. I sincerely appreciate the experience of the technician who made the unpleasantness of drain issues seem less daunting. I'm very private and protective of my home - hate to have people come in... The technician was very easy and comfortable to talk with and I am wondering why I didn't call him two days ago!Oh yeah, the drain is fixed in a little more than an hour.
I woke up to a leak coming from my kitchen and spreading into my hallway. My apartment maintenance team called in roto rooter after they tried to find the clog and fix it themselves. Within 20 minutes of arrival, the tech was able to find the issue and fix it with no issues. I couldnāt be happier! Thanks so much!
Fred took time to share what he was doing and why! He was quite friendly and knowledgeable!
He was very intelligent and knew what he was doing. Detailed expertly every point of issue as well as what the process of repair would be. No complaints whatsoever.
Justin came out on Saturday to try and snake and camera the main drain line only to discover there was a block in the pipe and would need to be dug up. Monday morning the crew with Nick Derek and Milton came out to dig and and camera the main drain and ran into roots in the pipe.They called Jason to come out with their roto robot that sprays water and chews up root balls in main lines to clean the pipe all the way to the city main. They expained what they were doing throughout the process. The pipe got cleaned, the crew installed a ckean out access so you dont have to remove the toilet to snake the main line. I plan to use them for maibtenance of the main line. I would recommend roto rooter for your outdoor plumbing system repairs.
Bryan Steffens
2 years ago
The two service repairman who came replaced galvanized line with PEX line so that I could have pressure in my shower and tub and all around bathroom they came at 9 a.m. and stayed until the job was done which was around 9 p.m. they were very helpful with any questions that arose in my mind I would definitely choose this company and this pair of guys to repair my problems again if I needed it
Keith was my tech and was very friendly and personable amd next time I need work will request him again.
Stephanie Brucker
3 years ago
Great experience! We discovered our clogged drain last night about 5:00. It was horrible..standing black water covering most of our basement. I immediately contacted Roto-Rooter and in under an hour I had Keith here. He was amazing! He got right to work and figured out where the clog was and got it fixed within 30 minutes! He was very informative and even drew us a picture to explain how our clog happened! I wish we could upload pictures so I could show the before and after, I can't believe the difference. I would highly recommend calling Roto-Rooter to anyone that wants the job done right!! Thank you Keith & Roto-Rooter!!
Jeremy was fantastic. He identified the issue and got to work. Once cleared he made sure all was working in the house without issue. Great job
The PayKo Show
2 years ago
Keion is incredibly professional and helpful. What was amazing was to have him arrive just a few hours after we called on a Sunday. He was able to unclog our drain in our main line and we didn't have to stay in a hotel. He was quick, clean, and courteous. I would highly recommend!
Stevi Hjertstedt
8 years ago
It was our 20th wedding anniversary and we were going to go out to dinner to celebrate. Then we noticed water pooling around the drain where our air conditioning unit drains. After a few missteps we got a guy to come out and fix the problem. Jim was professional and fast. He also explained what happened and how to prevent it from happening again. He was in and out fast and we made our dinner.Thank you Roto-Rooter!
Very fast service. I discovered I had a problem on Sunday morning of Labor Day weekend. I called and a technician was at my house within an hour. Very friendly and informative. He went out of his way to save me extra money.
Cristen Dowell
2 years ago
Brandon H was amazing! He was very professional and informative! Appreciate all of his hard work and his determination in helping me! Absolutely amazing company! Will use again!
david atkinson
a year ago
I will use their services again, that is for sure. Came in a timely manner. Fred the service technician #2615 was very knowledgeable and friendly. I would ask for him again. Thank you.
Chaz Domerese
3 years ago
Keith was fantastic. He was very punctual, and he did the job right, he fully cleaned out the main line. He didn't just poke a hole in the clog. He also gave advice for our situation. They also responded to our request within an hour.
Justin was very professional and informative. He was straightforward and answered all of our questions (multiple times, poor guy). I am so glad I called Roto Rooter.Roto Rooter has been amazing from day one. They've been up front with us from the get go and professional to boot. These guys are my heroes. I wish I could list everyone who's been out to help, but we had quite a mess on our hands, so it's a lot of names. All I can say is thank you a million times over.
Paul LeBlanc
8 months ago
Nate came out to look at my garbage disposal. He was extremely helpful.
Received estimate on water heater. Nate did an excellent job of explaining things and breaking down costs.
Excellent service. Friendly professional who got right to work, took care of the problem with no attempt at finding some random problem to add to service cost! Don't know about the rest of the company but my service guy was spot on.
James Terry
10 months ago
Tech was super nice and professional. Communicated very clearly what needed to be done. Fixed the emergency issue fast.
Karen Barnhart
2 weeks ago
Employee was very polite, professional, and helpful in repairing my water problem,! He also was very knowledgeable as to how to prevent this problem!
William Scott
5 years ago
Chris Laclesic #0368 arrived on time. He did an excellent job explaining the situation. He performed timely. We were pleased with his professionalism.
Rocklan Waggoner
5 months ago
Dwayne was very kind and knowledgeable. He took time to explain what he found to me. He made an unfortunate experience easier to handle.
Jackie Soetmelk
a year ago
They were great! On time, fixed the problem and gave good advice. Fred did awesome work.
Scheduled an appointment for the following day between 6pm and 8pm. Recieved a call at 6:00pm saying they were running behind, but would send someone as soon as possible. At 7:30pm, I recieved a call saying a technician was on the way. At 8:30pm, I called again because no one had shown up and was told they were running behind and it would likely be 2-3 hours!!! Very frustrating after leaving work early and wasting an entire evening. Won't be using Roto-Rooter again...
Ashley Hunter
3 years ago
Garrick was awesome. Very personable and knowledgeable. Quick to identify issues and able to fix everything. Thank you so much!
Excellent service by Pat who did a great job unclogging my kitchen drain. Iām a very happy camper. Thank you.
Fast and efficient! Dwayne was very personable, important to us.
We had a shutoff valve to one of our toilets fail causing waster to flood that bathroom so we had to shutoff water to the whole house. Cooper came out and had everything fixed in no time. Unfortunately it was late at night so the charges were quite high but we had no choice.
Jura D. Williams
5 years ago
I had a service call on 10/17/2017. The service person was Justin. He was very thorough in performing servicing of my kitchen drain. He was a clean and professional worker. He knew exactly what to do. Thank you for sending the seasoned employee that I requested. I will definitely use your services again if needed.Jura D. Williams
Straight up get what you pay for-They came out when no one else would and got the job done. Michael 1932 went out of his way to make sure my main drain was clear and made the area look like I never had an issue when he left. Was nice enough to actually schedule a camera inspection and already heard from camera inspection guy to schedule appointment before Service Tech had ever even left! Thanks!
lindsey arnold
7 years ago
Tom (760)oh my goodness!!! Such amazing service!! I am telling EVERYONE I know about roto rooter. I have never been treated better by a service call. I will never go anywhere else! Tom came out and looked at everything and listened to everything that was happening and he immediately knew what was wrong. Branches in my main. He roto rootered huge branches out and it started draining immediately. Now i'm going a step further and having it inspected by them. He pointed out stuff that I could do myself that would help me out and save me money in the long run. It was incredible! I'm even getting a home warranty and if they don't use roto rooter i'm not going to go through it. it was absolutely great!
Jeremy did a great job resolving our drain issue late at night. Would recommend and will utilize their services if needed again.
Matthew Greenberg
a year ago
We called Roto-Rooter and Bars came out within 10 minutes. He was great and professional. Justin also helped us with water restoration and walked us through the whole process. They were both very nice and helpful to my wife and I.
Linda Pollard
9 months ago
The gentleman that came to my home did a excellent job. He was very professional, and I will continue to use this company. You wont be disappointed.
Nicole Turner
6 months ago
Technician was friendly and knowledgeable of plumbing for the age of our home.
Gyanendra Prasai
4 months ago
Exceptional job from Nate! Thank you for all the help to get the kitchen sink drain cleaning!!
Brandon came out to look at my water heater. I was having issues with not having hot water but wasn't sure what the cause was. Brandon tried a couple of things and confirmed what was wrong and was able to get it working again. He answered all of my questions and made sure it was working properly and safely as well since the house was new to me
Our tech was Garrick #335, he did a great job and was very friendly! They were quick and did and thorough. Thanks!!
Cecil Christwell
4 years ago
My floor drains in my garage were backed up. Thanks. To jason(0131), my problem is now resolved. He was very knowledgeable and informed me what I needed to know. Would recommend him for future work!
After having troubles in the (sewer) way... Nate came at our and to our rescue late at night. He was friendly, and knowledgeable.
Thomas Robledo
6 years ago
(Nick from Roto-Rooter) was good,friendly and helpful,he did a (fabulous job) :):):) I would,and will (definitely recommend Roto-Rooter) to anyone and (everyone) :):):) Thanks so much,(Fabolous) :):):)
Nate was very efficient in detecting and dealing with my sink drain issues. He explained the work that needed to be performed and stuck to that in the pricing. Would definitely recommend their work.
Great value! Clean and professional!
Daniel Sanders
2 years ago
Brandon came out to determine if the issue with our basement flooding was the drainage or elsewhere. He was professional, timely, and helpful in understanding what would be needed to fully repair the damages.
We had an issue with our drain right before vacation, and didn't have time to get it fixed until we got back. I called them a day before that they were able to come the next day. My technician (Dwayne Tech#3453) did a great job and i was able to work upstairs while he snaked the drain. They also sent a guy to camera our drain just 15 minutes after Dwayne had finished clearing it. It was great to have the camera to see the reason for the backup. I have rarely had a bad experience with Roto-Rooter, and they are quick to remedy any problems I would have.
Elise Tomlin
8 months ago
William was pleasant, professional, and informative. He finished the job in a timely manner and stayed to answer any questions we had. Definitely would recommend.
David Fletcher
a year ago
Five stars to fred. Was replacing toilet and flange was dsmaged called in help. Fred fixed flange without cutting out cement and installed the new toilet quickly
Last Sunday night, my tenantās showing drain was clogged. Nate (4166) responded to the call. He was very knowledgeable about plumbing. He inspected the pipes and explained to me what went wrong and how the pipes connected. Eventually, he was able to unclog the shower drain. He was very patient and friendly. We were glad our issue was resolved quickly, especially on a Sunday night.
Marithel Sosa
3 months ago
Very Nice! Affordable and fast. Got here in 40 minutes.. got straight to work, had my toilet and shower running in no time!
He got the job done, and was super nice and informative, but it was way more expensive than I thought it would be, even with the coupon.I would give our plumber 5 stars, but the price 2. I wish I wouldāve known how much it was going to cost to unclog the drain beforehand, at least a general price (not exact).Also he left his jacket here (LOL) and still hasnāt come back to get it.
David Matteson
4 months ago
Nate was great help we had a family get together he had are bad valve up in running before we had are party Thanks Nate
Linda Hohman
4 months ago
I appreciate the courtesy and prompt attention I received. The work was completed by a professional serviceman.
Maggie Langdon
2 years ago
Jason came out to my place and fixed a couple of issues I had and was phenomenal!! Very personable and professional. He went above and beyond, ensuring that I understood everything. Very pleased and will call and ask for Jason for any future plumbing needs!
Kingswell Bayron
2 years ago
Jim came promptly, was professional and answered all my questions with patience and care. He did a wonderful job on cleaning out the pipes and he was also humorous. Can't say enough great things about his work. Thank you and give him a raise!
Jake Cormeny
7 months ago
Great service! Super nice technician was able to clear the problem in less than 2 hours. Would recommend highly!
r montgomery
5 months ago
Nate was great š he checked everything out and fixed everything. And cleaned up after he was done. He was very nice and very good at his job š š Thank You Nate for a great job.
Jason and his team were at our house 2 hours after we noticed our pipes were backing up. They worked through the evening to clean 50 years of crud out. He gave us clear descriptions of what he was doing and why and then explained what we needed to do to keep it from happening again. Great work!
My experience was great from the minute it started. I called them around 11 AM to see if someone could come out and check my gas line for leaks and assist with hooking up my new gas range. I expected to be told that they could come out in a day or two, since it was by no means an emergency, but was happily surprised when they told me they could have a tech out to me between 1 and 5 that same day! Larry, tech 301, called me 30 minutes before he arrived and was pleasant and professional throughout his visit. He immediately gave me a quote for the work requested, and when we discovered that there were parts needed he gave me a quote that was only off by about $5. He was friendly with my dogs, made pleasant small talk while he worked, and he completed the task at hand quickly and efficiently. I will not hesitate to recommend them to my family and friends, and they will be my first call in the event I need any plumbing assistance in the future.
Our tech Keion #2746 was awesome at his job and very knowledgeable. Iām glad we chose RotoRooter. Quick response time. Well worth the money!!
Ronald Jenkins
6 months ago
Darius was professional and quick to diagnose the problems we were having with our water heater while also giving us options that would best suit our needs.
Jennifer Meinecke
4 years ago
My Tech Blake employee #(495) was top notch! Very professional and dedicated . He spent his whole weekend looking for our tank making sure the water heater was replaced to my companies specifications. He was very neat and cleaned up the messThank you Blake.Jenniffer & Antonio @iStorage .
The technician (Richard, I think) is very nice, and professional. No idea how the price compares to other plumbers. It was $259 to clear a floor drain and I used a $40 coupon.
Andrew Ranniger
a month ago
Jason was outstanding! He was very professional and clear with my wife and I. Thanks so much for the great and timely work!
The repair men were very courteous and cleaned the area afterwards. They made sure to be careful with our furniture in the area and replaced things before leaving. We would gladly recommend this person and Roto Rooter.
My repairman was very polite and kept me informed at each stage of the process. Did a thorough job.
Anthony Donnici
a year ago
Fred was professional and fixed everything perfect and in a timely manner. He was also very friendly and a real stand up guy. He was basically awesome!
Teresa Souvannasone-Jacobs
4 years ago
Omar (#1296) was amazing and professional. He installed a new water heater and was very generous in demonstrating how to drain it for maintenance purposes. He made sure we were well educated in how it works and I'm grateful for every technician whose willing to take the time to do that.
Brooklyn Bengtson
2 years ago
This was a 5 Star rating!! He came in and was very friendly! Our sink was unclogged within a few minutes! Definitely will be using them again!
Sterling Kessler
4 years ago
The office set up a two hour window for the service techs to show up with a 30 minute advance notice. At 10:12 I called to find out what was going on since the office did not attempt calling me with any information about why they were late. The service personal showed up around 11. Having to wait around for a phone call that never came prevented me from doing lots of things I could have done. The techs did a fine job and were not responsible for the delay. I'll try someone else next time.
Seamless process to book appointment. Staff was friendly, professional and one time. We parted ways on pricing but will definitely recommend to my rich friends! Thanks again Nate.
Lucia Doorgeest
8 years ago
When i called Roto Rooter and told them I was unable to use my Toilets and showers
The service man came over within 2 hrs. Iwas very pleased with there service.
i can really recomend Roto Rooter.
Marisa Carey
9 months ago
Jason was very informative and knowledgeable. Explained every step of what he was going to do. Gave me the cost upfront. He made some calls and got others out to look for any other damage from the sewer back up. He is an excellent representation of Roto-Rooter! Thank you, Jason!
Our service person showed up on time. He was couteous and professional. He told us what the fee was going to be before he started. We told him we were seniors, and he gave us a senior discount. He took care of our sewer backup without any difficulty. He cleared all of our drain lines without any problem, He replaced two drain caps and only charged us an additional $16 for them. He ran a camera down and showed us our entire drain line out to the street. HE WAS FANTASTIC!
Melissa Bledsoe
2 years ago
Fred got here within 2 hours of my call, SAME DAY and repaired our pipe very quickly. He was very friendly and helpful with all of my questions. Will be requesting him again if any more issues arise.
Our guy killed it. He was here on time ,did a great job and left us with a funny joke at the end. Great Job Jim tech number #1458 and Rotorooter on line appointment service was impressive. I set my appointment online at 4:15 am and when I did a follow up call at 9:30 to make sure the company had received it I was pleasantly surprised that we were already on the schedule for 11:00 am. five stars review here. rl
Jason was very professional in all interactions. He contacted me to advise arrival time and was prompt. Jason asked for a summary of the plumbing issue on arrival and was knowledgeable of the solution. He reviewed what actions needed to occur and carried out that action. Jason conducted his work without leaving any mess. Jason provided costs for needed work and completed work for this amount. I would highly recommend Jason to future customers.
Janeece Burns
3 years ago
Very responsive and the tech was very nice. I donāt feel that for what he did it was worth $149 service fee when he didnāt not fix anything he called the company of the water heater to get my warranty.
Alex Van Horn
7 months ago
William is the absolute best drain cleaner I have ever had the honor of meeting. 10/10.
Alyssa Williams
a year ago
Freddy came out last minute on Labor Day when our water heater was leaking, and he was a godsend! He was quick, installed our new one, and charged us less than Home Depot quoted us to install it! No extra fees bc of the holiday or anything. He was genuinely a very nice man, and you could tell he loves what he does. Great work Freddy! Thank you so much!
The technician who was just super-smart, and not only fixed my problem very quickly, but he provided some extremely valuable root cause analysis, which will let me prevent similar problems going forward. We were lucky to have him show up!
I thought the repair was going to take two hours and he did it in under one hour. We ended up doing the hourly rate instead of the rate per job and it ended up saving us a ton of money. Chris was personable, polite, on time and knowledgeable. He explained what he was going to do and gave accurate estimates. Again the job was done in less than an hour without issues. I wish him nothing but success in the future.
brian bowland
5 months ago
Dewayne did a great job coming in and cleaning the sewer
Call in and received same day service. When the plumbers came out they told me that one of two things would need to be done and an estimate for each of them. Finished quickly and they clean up after, I am very happy with the service.
Harriett Deitchler
6 years ago
Steven was polite on time. He told us what he thought. Initially we said no but before he could leave the driveway we changed our mind. He broke up the block but we are having the company come back out as there may be a break that will block up again. He was great!
Justin Harding
5 months ago
I had a technician come out and recommend that I talk to Jason. Jason come over the very next day and told me exactly what my issue was and how to fix it. He got my drain cleaned out, which another plumbing company was unable to do and did it with amazing communication and customer service skills. I highly recommend using Roto-Rooter for your plumbing needs!
Dwayne was AWESOME. Super kind, professional, and even took the time to teach us a bit about our drain!
Scott Stanley
6 years ago
I was happy with the initial phone call to set up the appointment. The expectations were clear. Dwane #3453 was the plumber on my call. He was exactly on time. Went into the draining and clogging of the main sewer line and cleared it out quickly. He also helped further by offering to shopvac water out of a pit. Great job.
Did an amazing job and explained everything from what was being done to giving detailed answers to any questions that came up. Would definitely recommend to anyone having issues with their plumbing.
Martha Bradshaw
8 years ago
No words to express how great the service was! From the time I initially called until the serviceman left was less than 2 hours Richard knew exactly what had to be done, executed the repair in a professional and expedient manner, and was so pleasant and enjoyable. I'd recommend the service to anyone.
The Roto Rooter worker was efficient and very professional. He was knowledgeable and took the time to explain to me the problems at hand. He was friendly and respectful and even cleaned up after himself.
Synthia Isah
2 months ago
Darius was wonderful! He diagnosed my plumbing issue and fixed it quickly and expertly. I highly recommend his service!
Lee Ann Shenefiel
a year ago
The RotoRooter team that replaced our water shutoff valves did a great job explaining the scope of work, giving a clear estimate, and completing the job. They were knowledgeable, professional, and prompt.
Adrianna Ladron
7 years ago
Michael (#0236) came out to my mothers house to fix the main line on April 30th. He was very friendly and did his job very well. He fixed the problem in less than an hour. Haven't had a problem since. I recommed Roto Rooter to everyone! Thanks Michael!
Andres was very good. He explained the pricing up front and was very clear on what he was going to do. The drain line was more difficult than expected but he kept working until it opened up. There was no extra charge even though it took longer than expected.
They were able to come out the same day and resolved the problem (backed up basement drain). Cory was fantastic! Explained what he was doing and why.
Ya'll. Seriously. Our kitchen sink backed up, and Roto-Rooter was at our house within 30 minutes of my call. I mean, HOW do they even move that fast? They got our sink cleared and draining super fast. Their technicians were very polite, clean, and efficient. They may cost a pretty penny, but they are worth it. This is the third time we've had them to our place, and each time has been a positive experience.
Lindsey Prestia
3 months ago
On Friday evening, our faucet busted leaving us without water. We thought we would have to wait until Saturday morning before a plumber could show up, but Nate was at our home within the hour.
Personal, prompt and professional. Would definitely recommend to others.
All parts of the process was easy!! The website to scheduling a service call, the time and date confirmation call all the way to the technician is in route call was fast and courteous. The dispatchers were friendly, and Pat the Technician listened to my concerns and troubleshooted to resolve the issue. We will definitely be using your company again!
joshua carty
4 months ago
Jason came out helped clean up our pipes called the city for us and stayed until everything was taken care of
We were lucky enough to have a technician named Nate M come out and replace the main shut off valve to our house. He was super polite and professional. He takes pride in his work and was really nice to talk to. He took his time (worked efficiently but didnāt rush) and did a wonderful job. I would definitely use Nate and Roto-Rooter again!
Jason and Landon did a great job getting my sewer line freed, answering my questions, and letting me know what's next on permanently solving my issue.
Ginger Hibbert
6 years ago
I wouldn't hire them ever. Two days late for appointment and then wanted $300 to snake out the kitchen drain. Called to confirm the price and was told they needed to check. Waited on line for several minutes ( I'm sure they called the service guy to see what he quoted ) they come back and said that was the rate. I said no thanks. Call Mr Plumber in Overland Park and the came out and unclogged the drain in 10 min. Charge...$99.50! Root Rooter you rip people off!
Cynthia Garner
7 years ago
Tuesday morning work up to dripping from my hot water heater, blown pressure valve, I called out Roto Rooter Chris came out to my house confirmed problem, provided a quote, and got to work replacing the PV.Chris also indicated some issues with the original configuration..that I will schedule to have done in the next couple of months.....awesome job Chris Thanks,Cynthia
Nick came out an estimated the work and then completed the job efficiently and quickly. Kitchen Faucet repair would have take me days! Nick was professional, courteous, and respectful and made sure everything was working properly. Very pleased with the entire process from appointment setup to dispatch and, of course, the work. Thank you!
Very prompt service. We were given an 8am-12 time frame and got a call at 7:30 that tech 3453 Dwayne was on his way. He was here right after 8 and got our problem taken care of!
Blake (495) just completed a house traps removal and repair. He did an excellent and careful job. I would welcome him back for other major issue such as this one. He was timely, informative and welcomed my curiosity about the process. He was excellent and I hope the managers of the business know how valuable he is.
I was very impressed with the professionalism of the company from phone call to end of job. Which Larry my Roto=Rooter Tech even took a moment to assist me with rinsing the septic stuff out of my basement with me.You see I rent and had told my landlord on a Saturday we have yet the same problem as we have been having all the time and she had me wait till Monday even though I called you all Saturday. Monday came and she then said go ahead.More to that but I give a five star compared to others that have been here.Diana Tolle
Amy Zimmerman
8 years ago
I woke up Easter morning to the sound of water rushing from my kitchen. A pipe had come loose under the kitchen sink from a bad valve/coupler that was poorly pieced together by the home's previous owner. Called RotoRooter, since I saw they were available weekends and holidays. Nick (tech 399) and Larry came out...nice and professional guys who fixed the problem easily. Very relieved, as the situation could've been much worse, and very thankful for the emergency service! (from Olathe)
Wednesday night, Wife says we have no hot water, I told her I'd look at the Pilot light tomorrow. Next day looked and wouldn't even click to restart, I knew it was 6 years old. Called rotorooter told them the thermocoupler had probably gone out. Larry 301 called said he was a few minutes late, would that be alright. He was on a big install so what's a couple more minutes. When he arrived he said, lets take a look and we both agreed that the thermocoupler was out, but so was the igniter. He said he could get the part and install I was looking about 250.00, well if you know about Contractor Supplies, 6 years is all she had, so he suggested that I could go buy a new one and he would put it in. I went to Home Depot, big decision since they have 8 to choose from so Larry was there, I asked and he explained differences. I decided to buy one with 6 year warranty, stay at 40 gallons till the kids are teenagers, then 50 gallon. We brought it home and he installed it and corrected some shady plastic pipe while he was at it. Clean and smooth install, I helped get it down stairs but he honestly did all the work. Very pleasant and explained all I needed. We even bought one that has a diagnostic front so, the lights tell you if something is wrong. Cleaned area and took the old one away, so we didn't have to. All this in about 2.5 hours, and now I'm not worried about my 3 kids not having a bath or clean clothes for another 6 years. Thanks Larry 301.
Jeffrey Fouquet
2 months ago
Nate was amazing. He stayed with me until we found the problem and explained everything he was thinking as he went. I would absolutely use Roto router again and would be happy if Nate answered the call.
I recently had my main sewer pipe back up. They made it out the day I called and discovered that the pipe was broken by a public utility entity. They made sure to call that entity out and have them see the damage, which allowed me to get reimbursed for the repairs. Everyone I encountered with this company was professional and up front about what was needed. A special shout out to Michael H #3409 and Andy C #2334 for helping me collect back from the utility entity and their quick service.
Nathan Thompson
a year ago
Andres was great to work with, explained things very well and was extremely courteous. Great person to have work on our issue. Was fixed promptly.
John came first thing in the morning as promised and promptly fixed our bathroom shower. He was professional, courteous, and efficient. Definitely recommend Roto-Rooter!
Wendy Southern
6 years ago
Chris Ladesic did a wonderful job with cleaning out our line, he was quite friendly and helpful. He went above and beyond by setting up a camera technician to come out when it was convenient for us as well as ensuring our clog was taken care of in both directions and water was flowing properly when he finished.
Dwayne was very professional and did an excellent job getting the pipes for our kitchen sink cleared.
Dwayne was experienced, fast and helpful. We were prepared for a big, long slog to get the house line working (we had a lake in the basement). Dwayne knew exactly what he was looking for and solved our problem quickly and directly.
Misty Haberlein
5 years ago
The tech fixed our clog and was very courteous in making sure we understood everything we needed to know about maintaining our lines. The people that answer the phones and make the tickets need to let the customers know they are put on a list not quote them a time and then the tech not show at that time but hour and a half later.
Cooper Arnold
8 years ago
The tech was great. He took the time to completely understand out plumbing structure and walked me through the ins and outs, best and worst case scenarios, and then fixed the issue. He even went above and beyond by cleaning the porcelain that I had scuffed up trying to fix it before he'd arrived.
Mark ( #283) was prompt and professional. He quickly diagnosed the problem and took the time to explain everything to us. He cleared the clogged drain within a few minutes of starting the job, and still made sure to check all other pipes and areas to make sure they were all in good working order. He definitely went above and beyond. I could tell we were in good hands. Thanks again Mark!
Andres was very professional & did the work quickly. Roto Rooter was a fantastic company to work with. I will use them again.
Christy Miller
a year ago
Tuker came out and cleaned my main sewer line. He was so nice and cleaned up after himself. Iām super impressed!!
Jason, a new transfer from CT to the KC area, came in within an hour of us calling. He was friendly, personable, very professional, and knowledgeable of the problem we had. He got it fixed in less than 20 minutes; Jason explained to us the problem, what he did to resolve the problem, and what we can do in order to avoid a future situation from occurring. 10 out of 10 and I recommend him for ANY plumbing needs.
Debra Churchill
2 years ago
Skylar was professional, explained everything, courteous and dealt with the problem quickly. Felt bad about how heavy that equipment was to carry up and down the stairs. Thank you.
Thank you for the service person you sent out . Very nice took care of the problem .We have been having issues with this toilet flushing for years. It all fixed. Good Courteous efficient. Will call again. Thanks
Very over priced. I own rental properties and called Roto Rooter when my normal pluming company was booked and couldn't come and clean out a kitchen drain. They would not even begin to give me a price on the phone. When the plumber called from my unit he told me it would be $325. I told him that was too high and he said he would give me a $50 discount. I proceeded to tell him my normal plumbing company cleaned out the SAME drain + the main drain in an identical unit six doors down for $152. The Roto Rooter plumber then told me he would do it for $175. Save your time and money and hire someone else!!!!!!
Plumber came out and could not give a solution to our problem. We had a rattling pipe whenever we flushed the toilet and the guy said we probably had something stuck in the drain pipe and told us we would probably need a camera to find the problem and that would run us $400+. Charged us $125 for the diagnostics and could not find the problem. We called another plumber for a second opinion and he came in and identified a pipe that was exposed and knocking into a joist. Fixed the problem and only charged us the $60 service fee. Would not recommend.
Had a main line issue, called roto rooter and was able to get somebody same day, they examined and explained my problem, jetted my line and did a great job of explaining options. Big shout out to Jason for being professional and friendly in service and answering my questions.
Cindy McDowell
2 years ago
Fred was great and explained the issue. I'm very impressed with the service I received. I will use them again.
Keegan Donahue
4 years ago
Dwayne was very helpful with his service, and even offered us commercial pricing. He worked very fast and was out of the house within 15 minutes.
Derec Whittaker
a month ago
Help us figure out what was wrong with our garbage disposal
Lindsey Patterson
3 years ago
Fred came over to fix a clogged kitchen line and what a difference a professional makes! Fred (ask for tech 2615) quoted me a reasonable price up-front, and thoroughly (and I do mean THOROUGH) explained what needed to happen, and what he was doing each step of the way. He was so kind and helped me to feel better about the plumbing emergency I was going through. At one point, he told me to, Sit back and I'll take care of it! It was just what I needed to hear.I highly recommend Fred and Roto-Rooter! They were worlds better than the pink company I used before that lied, overcharged, and used incorrect components. Instead, Roto-rooter used the right tools, was up-front about EVERYTHING, and even double checked the other company's work! Thanks for fixing my pipes!
Jennifer Robinson
3 years ago
I scheduled a service request online, and within hours Keith S. was at our home working on our shower drain! He was incredibly friendly and patient with our dog and understanding of the barking, and was also very transparent about every step of the process. This was absolutely as pleasant of a day as it could have been, given that there were brussel sprouts in my shower. I would give more stars than 5 if I could. Thank you Keith! Blue says thank you too!
Arrived quickly, very professional. Explained all steps of the process and how it would affect other aspects of the issue in an easily digestible manner. Definitely recommend
Paula Gilmore
2 years ago
I called Roto router for a main drain blockage. They were here in about an hour and a half, found the problem and were able to unclog the pipe. Very professional, very nice gentlemen, and did a great job. I will definitely call them again when I have I need!
krischelle krulic
7 years ago
I called Roto-Rooter and within 1 hour I had a plumber at my house diagnosing my problem , Keith was so helpful and explained everything he was doing for us and had my sink up and running within 30 minutes! If i need a plumber again i will definitely be using them again!
Randy Bordner
4 years ago
Very good service doing the clean-out on my main sewer line. They were competent and the two men did a very good job for me. I give the technicians that did the work 5 stars but I think the company is a little high for their fees. However, they show up, do the work in a good manner and provide some additional service with their fee. I recommend them. I also like the 24/7 service. I will use them again.
Jordan Smith
8 months ago
Cory was very professional and informative.
I would highly recommend using Roto-Rooter for any plumbing issues.
Great customer service and excellent feedback.
Michelle Tyrene Johnson
4 years ago
I really hated to have to call for an emergency plumberās visit on Christmas Eve. But nothing I was doing was working and I couldnāt get around not having a working toilet. Especially less than a week out from having surgery. But RāCittio #447 was like a visiting Christmas angel - sweet and friendly while efficiently and professionally taking care of my problem. Thank you Roto-Rooter for hiring this gem of a plumber!
The technician, Chris, showed up with a great attitude as was ready to get my drain unclogged. He assessed the situation, gave me a cost estimate, performed the service in a professional, courteous, and respectful manner and was careful about not messing up our house in the process! Great experience with his service and that of Roto-Rooter as well.
Lee Richards
5 months ago
Quick response and quick resolution.
Service technician was polite and efficient. Have tried other plumbers in past and RR tends to be the quickest to arrive and does a great job.
I had a main drain overflow in the middle of the night on the weekend & Roto-Rooter had the soonest appointment to get a technician out to help me. Larry was fast, efficient & thorough. I appreciate the quick, kind service.
Nicole Twardowski
a month ago
They did a great job, highly recommend.
The technician was very knowledgeable quick and also clean ,he really done a great job Thanks Keith S. We appreciate good customer service!!
Jordan Milford
7 months ago
Super friendly and took the time to get the job done. Much appreciated.
Dwayne with Roto Rooter was excellent! He was very quick to arrive and he helped us with all of our needs! We will definitely use him and this company again!
The service technician Mason, did a great job. He arrived within 2 hours of our call to take care of the main sewer pipe clog, and got everything unclogged in about 2 hours. I was very happy to have the situation taken care of so promptly before it led to more damage.
Raquel Jaeger
7 years ago
Nick who came to rescue our problem did an excellent job. He has patience and can tell me the problem and knows what he is doing.
Thank you very much and hope that if I call a service again send this man to us.
Courtnie Norman
6 months ago
Professional, quick and defection service. Very reasonable priced as well! Thanks Destin for your service!
themaydaily properties
6 years ago
Service was very prompt and efficient. My technician (Tony) full explained everything fully before starting to unclog the drain which was completed in less than an hour.
Ben Solonycze
2 years ago
Service was easy to schedule, the technician arrived during the window of time given when booked, and I was given a call to let me know when he was on his way. Both the booking operator and the technician were very friendly, knowledgeable, and quite helpful overall. I was very pleased with the service. I would gladly recommend them, and will gladly use them again in the future.
josh lukehart
7 years ago
Allan (1512) was a pleasure to work with and I would recommend him a 1000 times over. We had a sump pump issue during a recent KC rain storm (Uncommon, right?!). He came over promptly the same-day and provided all the information needed to fix the issue. He returned the next day to install the sump pump and cleaned up any mess he made during the install. The price was fair, and he even knocked some off the top to accommodate me providing the parts needed.
Very nice people, thank you for your help Darius and Nick
Jenna Kitchen
3 years ago
Blake was fantastic at pinpointing the issue with the main line and getting it cleared out quickly! Really appreciate you guys being friendly, efficient and available 24/7!
benedict keating
6 years ago
great service! Jason Meyer (0131) took his time making sure to get all of the clog out of the drains and that everything was working properly before he was satisfied with his work, then he made sure to take the time to clean up the mess. will definitely use again in the future for plumbing needs!
Very professional and good customer serving
Michael Davis
7 years ago
Adam tech 1090 was fast and very efficient. Found my problem immediately and had me up and running within minutes. Very friendly staff that I would highly recommend.Michael
Fred was our service guy, he was friendly, very professional and did a quick quality job. We will ask for him next time we need plumbing work.
Katherine East
2 years ago
Jim was great. He was very respectful and courteous in my home, and I would not hesitate to have him back.
Timothy Young
4 years ago
Our technician (Scott) was very helpful in explaining what was happening and spent time to ensure the problem was resolved. I found this experience to be superior to another local big name competitor.
Dave Tech #0393 he had excellent customer service and the best plumber I've ever had I would recommend him to anyone and he gets the job done and explains everything well
Bryan Bradshaw
7 years ago
Kila was very professional and knew exactly how to solve my plumbing problem. He was able to easily explain he problem and developed a plan to solve it. I was grateful for the speed in which they came out to fix my plumbing issue. Great service!
Jessica Black
2 years ago
The work that was done was great, but the technician took the plate that goes on the bottom of the shower so we had to replace that instead of just putting it back on and he took our old shower head that he replaced and we actually wanted to keep it (it still worked) But other than that the work was great and he helped us in a pinch so we really appreciated it. He was very nice and extremely professional.
Scott was very professional and friendly. He was quite thorough.
Had a back up occur in our house. A tech came out and fixed the problem but we had a back up occur later the same week. Called again for a tech to come out. Both times techs put in a ticket for another tech to come out with a camera to see in our pipes but I have had to call 3 times and still no one has been to our house. Been waiting for a week now. Would not recommend.
George did excellent work and he was very friendly. Will call him again if needed!!!!
Andrea Breer
7 months ago
Worked hard to get the lines cleaned out so we could resume our lives. We are so grateful. Would definitely recommend. Good value and timely.
They came over and did good job with my sewer line, the price was very good compared to others and technician was very nice
They arrived exactly on time. We discussed the problem and they advised as to exactly how they would proceed to clean out our blockage. The process went very smoothly and they were finished and gone much sooner than I anticipated. Certainly, I will not judge to use them again!
Pam Appenfeller
a month ago
Jason was very helpful, explained everything, and got the job
Done!
James Hartman
5 months ago
Nate went the extra mile to get the job done right! It was not a straightforward problem but he persisted. Nice work.
Andrea did a great job! He was professional, polite and fixed our problem quickly!
The technician, Cory was very helpful and professional. He did a good job.
Great guys - one very knowledgeable 30-year vet, and one trainee repaired my broken sump in less than an hour. Price for service can be high, but I have never had poor-quality work from these folks.
Just this morning Richard with Roto-Rooter came to clear out a root in my main sewer drain line. He was professional and quick. He did the job in less time than he estimated and didnāt have any surprise costs. I am very happy with the job he did and recommend Roto-rooter.
Jason came out from over 75 miles away at 12am. He was very polite and professional and he explained everything to us in a way that we were able to understand. We truly appreciate his time and effort to get our bathroom up and running, especially considering he was here until after 1:30am.
Fred did an awesome job removing the old cast iron pipe in the washroom that was leaking, he replaced it with the PVC pipe which looks great, he moved the pipe over enough so that now the door to the washroom opens all the way.I will ask for Fred the next time I need plumbing work done. Also Korey came over to clean out the main line which was clogged with tree roots and got that cleaned out , he did a great job
I had a main house drain issue that needed fixed and Roto Rooter was prompt to help. I wasn't sure that I'd find anyone at midnight, but true to their word they came and fixed it within maybe 20 minutes. The guy who came was very honest and straightforward and took care of what needed to be done. Would absolutely recommend in the future.
Never got a total bid but was just told it would be under $500. Final bill came after the job was done at $540 after using a $50 coupon. The guys were knowledgeable but I don't feel the 3hrs in labor charged was worth the hour and a half they we're here. My brother in-law is a Plummer but doesn't live near me. He told me a job like that for his company would have been about $200 approximately with an hour of labor. Good work but a bit steep compared to what you might find with other professional companies.
Nate came out on a Sunday night and saved the week! Nate did a great job! Very informative, high-quality, very friendly.10/10 recommend and will definitely use again.
LaVerne Jones
a month ago
Dwayne from Rotor Rooter unclogged my kitchen and bathroom sinks. He was done in a reasonable amount of time. He cleaned up and put everything back the way he found it. You go Dwayne!
David Sappington
2 years ago
Skyler showed up looked over the situation went to work and had it fixed. No problem. Good customer service. I like the 24 hour service. Well done.
Dropped a plastic bottle in the toilet. Roto-rooter was the only company that had availability day of.Technician was friendly and we had a nice change while he worked very efficiently.He was transparent about the costs and explained everything he was doing.This should be the main plumbing company for everyone's needs.
Carol Spinski
7 years ago
Late on a Sunday afternoon we found our water heater was not working. Roto Rooter sent out Allan who was extremely knowledgeable and professional. He worked diligently to make sure the new water heater was running smoothly. We will definitely use again. Thanks!
I called and got service the same day!! Great service for an awful problem. They called in the expert serviceman to fix our pump and they got the part needed to get us up and running. Two thumbs up for Matthew who found the problem and especially to Jason for fixing it. šš Thanks guys!
Denise Freeman
7 years ago
Allan Schellenger #1512My Plumber Allan was a true blessing! He was very nice young man an extra ordinary professional enhancement. I can not praise him enough; not just because of a job well done (with that and his professionalism) makes for an awesome experience.Good Job Allan Schellenger !
Nate was extremely professional and super friendly! explained everything to me!
Brad Lawson and Jason Forrest did a fantastic job and was very informative. I would greatly recommend these two plumbers.
Mona McReynolds
8 years ago
Your employee was knowledgeable and answered questions politely. Fixed the problem in a relatively short amount of time. I always use Roto Rooter and have never been dissatisfied.
During a routine inspection for the sale of our home, the float in the sump pump was not working accurately. A service call to Roto-Rooter was needed to rectify the problem. The home office called to inform me the service man would be arriving in 20 minutes. I explained the issue and Larry #301 looked at the sump pump and gave a recommendation for repair and cost. He fixed the issue in a very timely manner. The buyers of our home also requested that a Plexiglas lid be placed over the top of the sump pump and Larry was able to also do this. I was very satisfied with the service call.
Dwayne was very knowledgeable and timely. Kept area where he was working very neat and clean and cleaned up after he was done. Very informative about ways to prevent future issues.
Georgia Watts
4 months ago
Highly recommend. Jason was great! Quick, thorough with great customer service skills. Also made some recommendations for future plumbing installations.
Karen Chenoweth
a year ago
Skyler was very professional And pleasant. He is a good representative for your company.
My call with them was very pleasant. The gentleman ( I wish I had caught his name) was very nice and explained things to me clearly. I was hoping to get a quote over the phone but with things like this it's all about the individual circumstances. But he didn't lead me on and didn't give me any information that might limit or change my expectations. He was polite at all times and very friendly, and when you have sewage coming up into your basement you really need a positive attitude to help pull you out of that crushing despair.The technician that came out to was very quick. He was right within the quoted time frame which happened to be only 2 hours after the call. I wasn't there for the service (bf was there) but the technician was willing to talk with me over the phone and explain the cost and what would be done. He was very nice even though I know I sounded snippy because of all the stress (Sorry about that if you see this review.)They took care of the immediate problem and arranged for their camera guy to come back on my day off so I can see what he sees when he puts a camera in the pipe.
Lesia Shadwick
2 years ago
We had a leak from garbage disposal. Called on Saturday at 11am to find out no service in Saint Joseph on the weekend. Had an appointment for Tuesday. Brandon H. came to our rescue. Very polite and knowledgeable. I would recommend Roto-Rooter to anyone who has a plumbing probley. We only use Roto-Rooter.
Rachel Getter
7 years ago
Toto rooter came out right away. The plumber was very helpful and friendly and well as knowledgeable and fixed our backed up drain very quickly. I would highly recommend this company for plumbing needs
Kelsey Hopson
6 years ago
They honored the 30-day warranty by coming out and doing a thorough job removing a second minor blockage missed the first time because the major blockage was cleared. They made it right without trying to manipulate the situation for more money. Dalton's customer service was great! (Dalton #1664)
Dwayne Tech# 3453 was very helpful! He explained everything to me what he was gonna do. He was very pleasant and he accomplished the task at hand. Thank You
Merle Brockhoff
7 years ago
We experienced a sewer backup during a heavy rain. The crew was dispatched, and went to work immediately. Jacob (#900 Tech) worked tirelessly to pump the 8 inches of water out of the basement, and carried us through to the end. They put in long hours to keep us from having more problems with mold, and consulted with us every step of the way before doing something.
Chuck Procner
3 years ago
One of those late afternoon early evening situations that would have been a royal PITA. The drain for the kitchen sink was clogged in our basement rendering it unusable. Fortunately RotoRooter was able to get to us within 30 minutes of calling. Got the problem cleared up pretty quickly. These things are never cheap but considering everything it was reasonable.
Scott McClanahan
6 years ago
Service technician was very professional. Very thorough with his work and gave some good advice to prevent a major disaster from happening. He checked my tubs, toilets, washing machine and sinks at least 3 times to make sure everything was draining. Took about an hour to fix the problem that needed addressed.
Jason was great. He was prompt, explained everything he was doing and explained the cost before he did it to get my approval. He is very professional, polite, personable and courteous. I would definitely use them again.
Michaila Weber
5 months ago
Nate was extremely helpful and explained exactly what was wrong In great detail!
Andres was a pleasure to work with he made sure we got the service we needed with the price that we could afford would definitely recommend him on your next plumbing job.
Richard was a professional and efficient employee.He fixed the issue while answering the questions I had and explaining what was going on the entire time. They honored my warranty from a past visit so the service was covered. Good to know a company will continue to work on an issue without charging you over and over.
Skyler was awesome and did an amazing job! He arrived on time, if not sooner. Very professional, answered all my questions with ease and worked with my husband and I on everything. Very reasonable. Would highly recommend!
Pamela Bartlett
3 years ago
I am very happy with Chris 368,he was friendly and knowledgeable about what I needed done in my kitchen, he replaced shutoff valves and replaced the kitchen faucet and also took the time to show me how to register the faucet for my warranty. I know that in the future I will be calling Roto Rooter for my plumbing issues.
Jeremy Caldwell
7 years ago
Main water line ended up totally clogged, and my Father suggested RotoRooter. I was elated to hear that not only were they were able to send out someone that day, but i received word within a half hour that a technician was on the way.The Technician, Steven was professional and friendly, and was very knowledgeable of the problem and what needed to be done to fix it. He explained the process and other useful information and advice for system care.I would absolutely suggest the use of this company for any problems me and mine would might encounter in the future.
Very professional. Completely fixed the problem quickly and fixed a few leaks at no extra charge. Shared lots of information and tips in relation to my plumbing to help me avoid issues in the future.
Pipe was backed up from the washer, called they got a guy out here in about an hour! Super nice guy really professional, gave me all instructions on how to maintain! Got the job done in less than an hour. His name was Dwayne
Meghan McAllister
7 months ago
Had another great experience with Roto Rooter. William came out and helped unclog my kitchen sink and made suggestions of what I can do to prevent and issues in the future.
Scott Martinez
7 years ago
Promptly came out and gave me an estimate, ran a camera down and showed me everything. It was for one of my rental houses and fortunately there was a little flow (this was for my main sewer line). They said they would get out the beginning of the week, which was a week after the inspection, as they had a few higher priority NO FLOW jobs to complete first.It wasn't until I called the beginning of the week that I heard back from them, and there seemed to be a bit of confusion. After some back and forth and some complaining by me about getting somebody out - they did the same day. I hate having to put my boot up arses, but sometimes it needs to be done. Unfortunately, if they quickly got somebody out after I complained, why not do it before I complained?Anyway, the job was completed to my satisfaction and I hope not to have any more problems with this system.
Tristin Autrey
6 months ago
The office kept in constant communication with me and advised me of the status of the plumber on a regular basis. They were quick to respond to my call. The plumber who came by my house very very friendly and knowledgeable.
Excellent and timely service all the way through from the call center to the service tech that came and unclogged our main sewer line. Our tech, Tom, #339 was very thorough and very professional and left the area cleaner than what it was before he showed up. He was able to open our line to relieve our slow drain issues. First time using Roto-Rooter, and if I need any service in the future I will definitely give them a call again.
The technician was right on the agreed upon time. He was efficient, corrected everything in a timely manner. He was friendly and I am very happy with the results of his work.
We had a drain back up on a Saturday, so they sent out Keith who took care of us promptly and with a smile the whole time! We will definitely use them again!
Andres was great technician. Very kind and courteous. Explained everything well including all options for my plumbing repair.
Service was quick and the issue was solved no problem! Dwayne was very helpful and efficient. Thanks!
I had an emergency problem and they came quickly! The tech Mark was very friendly and explained everything that needed to be done simply so I could understand. He finished in a timely manner and fixed the problem. I will tell all my family and friends about RotoRooter and what an excellent job they did. Thank you very much!
Kristen Green
3 years ago
Sunday evening after 7pm we started having sewage back up into my bathtub, one call to Roto Rooter and we were on our way to a clear main line. I was worried about the after hour charges and expressed my concern immediately, I was assured there would be no additional fees! Johnathan tech #3679 text me when he was on his way and was extremely professional and polite. He answered all my questions(I had plenty)and was very transparent on what his expectations were of my situation. But thatās not it, to my surprise, just moments after Johnathan arrived so did another Roto Rooter associate from the restoration dept who was here to be sure there was no mess or damage that would need help with, talk about above and beyond. I was so surprised! Thankfully I didnāt have a mess, but it felt good to know they were here if I did. I can not say enough how great they were tonight, Johnathan turned my bad situation into just a minor set back. You have a customer for life! Thank you!
Nate was professional and friendly, finished the work with no problems.
Awesome guy with good patience and top quality work. I've used roto-rooter for years and this guy is so far the best.
Henry Taliaferro
3 years ago
Roto-Rooter has taken great care of my commercial building for the last 12 years. The only ones to call when you need a plumber. Chris and Justin in to take care of plumbing that needed their professional touch.
Very responsive and timely to the appointment. Completed the work (unclogged drain quickly with no issues), cleaned up after themselves. Techs were also friendly and professional.One con - costs for service were extremely high.
Krischelle Krulic
4 months ago
Nate came out determined the issue and got it fixed right away. He was super kind, explained what he was doing, double/ triple checked that everything was working before he left! Very professional and efficient.
Roto-Rooter service was outstanding. Richard was professional, knowledgeable, and an all around great person. He told me exactly what the problem was, gave me a cost estimate and neatly and cleanly proceeded to unclog the toilet drain. I hope I donāt need to use RR again but if I do I hope Richard helps me. Very professional and personable. PS NEVER flush āflushableā wipes!!!
Dwayne was great and David (first day on the job) was also a great guy. I'd tried to snake the drain myself, but my snake wasn't long enough. They used their power snake to get the clog and were in an out in under an hour. The only reason I took stars off is because Roto Rooter has the same rates for huge jobs as they do my small job, so I basically ended up paying Roto Rooter $250 an hour.
Kelsey Miller
5 months ago
Dwayne came out and helped clean my shower pipes and now my water in draining wonderfully. He got the job done and was nice. I would highly recommend this company.
Our plumber was on time, worked quickly, and explained everything thoroughly. He answered all the additional questions I had as well. Great service!
Richards Construction
3 years ago
Jason was our tech and he was very, very polite and extremely helpful. He explained everything he was going to do and made sure I was okay with it, even telling me the cost right up front. Roto-Rooter got a good deal when they brought Jason on board!! If we ever have plumbing problems in the future, we will request Jason to be our tech.
Darryl Warren
9 months ago
Dwayne did an outstanding job. Explained the job on what he was going to do. Cleared the main line. Explained the guarantee. Ask if I had any questions. Great customer service.
Beth Spencer
2 months ago
Jason and Kevin were very professional and kept me informed on everything they were doing as they worked. I appreciate the service they provided.
Edward Rodak
2 months ago
Darius did an excellent job and was very understanding a knowledgeable.
Scott was the plumber who did a thorough diagnostic review.
Though he could't fix the problem, he was here for at least 45 min to an hour, checking any possibility of a plumbing issue. It led to a
foundation problem, which he could not fix.
Adriana Fields
a year ago
The plumbing technician, Andres, was very helpful and knowledgeable. He answered my questions clearly and even set up an additional appointment to ensure all issues will be found and discussed. Definitely recommend Roto-Rooter for your plumbing needs!
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