Best Heating Pumps in Austin TX

Every single person we spoke to & worked with was amazing. The guys who installed the new water heater went above & beyond to make sure I understood everything about the process, the cost breakdown, county coding requirements, etc. He even saved some beloved stickers by transferring them to a cabinet in our garage. Extremely thoughtful touch.We will be back! 100% Fantastic experience.

Brett: Owner/operatorMichael: Senior PlumberWe were in a bind.The call back, the follow-up, the availability of parts and most crucially - the expertise and technique from Michael were life savers.These are good guys. We will use them again for certain.

David not only successfully replaced my toilet flange, a major accomplishment in my old house, but he walked me thru each step of his creative solutions while ensuring that all code requirements were met. He's not the first tech to work on this toilet, but I am confident that this is the long-term solution I needed. I highly recommend Moore and More Plumbing. I know they will be my go to company for future needs.

Dylan J - fantastic tech! Fast, friendly, and exceptionally knowledgable. Top quality work....thanks guys!

The technicians were very polite and friendly. They were very knowledgeable. They took time to explain every single step. We certainly appreciated it and especially there kindness. Thank You,

This company is great! Appointments can be made chatting with someone online or by phone; once the time is settled they will confirm the visit with a text and email. Cristobal, the technician was very profesional, very well mannered and showed up on time. He was very neat and the whole cleaning and maintenance process was clean and far away from messy as other company described. They will call you 30 mins before their arrival time in order to be prepared. Therefore, I will continue calling their services not just for my AC's units but also for plumbing issues or services.

We were directed to Benjamin Franklin Plumbing by HomeAdvisor. I was very explicit in my written instructions when filling out my HomeAdvisor survey that I wanted my 9 year old tankless Burner Assembly Cleaned! VERY straightforward. As a secondary concern I asked about descaling (as I have had this service completed in the past) and having service valves installed to make descaling easier to do in the future. The technician (Kevin) went OCD on us and could not get over the fact that my tankless didn't have service or flush valves ALREADY installed. He mentioned regulations required them and that very few plumbers could or would flush the system without the valves! He said he could not install the servicing valves. He said the owner of Benjamin Franklin was very strict and the owner would not allow him to work on my tankless because it is not up to code. Oh... and the technician said the gas lines were too narrow and it would cost THOUSANDS of dollars to fix. Complete BS, NONE of which had anything to do with CLEANING THE BURNER ASSEMBLY! The gas lines provide plenty of gas and pressure. My system has worked flawlessly for 9 years. 1) I found Benjamin Franklin Plumbing on Home Advisor. 2) I called the company the next day and spoke to Amy who told me that their technicians knew how to clean and work on Tankless systems and specifically the Burner Assembly...Oh yeah, they do it all the time. 3) By the way, I have had my system flushed by CLARK KENT plumbing on two previous occasions. 4) I have a written quote from CLARK KENT plumbing to install servicing vales for $350. 5) I'm sorry but regulations DON'T require servicing valves! I'm very disappointed that my first experience with HomeAdvisor put me in contact with Benjamin Franklin. I should have simply contacted Clark Kent Plumbing. So to wrap it up, Technician looked at my heater, freaked out over no service valves (which has nothing to do with the burner assembly) and said no can do. Was told it would cost THOUSANDS and THOUSANDS of dollars to service the heater. I was then charged $59 bucks for an incompetent service call. Ridiculous. Sorry folks, I don't like to be fed a load of BS. My tankless is located in my attic and is positioned oddly making it awkward to gain full access. I speculate this is the reason this technician had a problem with working on my heater thus discouraging the work by telling us it would cost THOUSANDS of dollars to service. Unbelievable...

AJ was awesome! He was very knowledgeable, easy to follow, took the time to answer all my questions. Explained things in detail and I felt like he really knew his business. There were a couple of things we discussed where I could tell he was very passionate about his work and the company he represented. It made me feel confident in him!

John and John were there right on time, knowledgeable and very professional. We use Benjamin Franklin for all of our property management plumbing. Great experience.

Last night I had problem with my water heater and I call this guys and they come fast and fix my problem and they help me with the heater that didn’t want turn on thank you for your helper

Sam and Mike were very professional and patient to explain all the services and recommendations. Actually performed some more service (with approval) to save time down the road for a different crew. Highly recommend Strand Brothers for continued HVAC service.