Description
Mr. Rooter® Plumbing of Austin is your courteous Plumbing Professional with over 50 years of experience handling residential and commercial plumbing services. Our experts are licensed, insured, and ready to handle any job. We offer a wide range of residential and commercial services from drain cleaning, trenchless sewer line repair, water line repair, and emergency plumbing. So whether you need help with fruit flies in the bathroom, have a clogged toilet, or need a P-trap replaced to stop gas from entering your home, we’ve got you covered. Enjoy our flat-rate pricing with no overtime billing and our Neighborly Done Right Promise™. If it’s not done right - we’ll make it right. Guaranteed! Schedule today for your courteous plumber!
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Plumbing leak repair, Pool plumbing repair, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Sewer cleaning, Sump pump installation, Sump pump repair, Drain cleaning, Water tank installation, Water tank repair, Plumbing Repairs, Residential Plumbing, Hydro jetting, Sewer system backups, Sewer line replacement, Trenchless sewer line repair, Plumbing video camera inspection, Plumbing inspection, Plumbing maintenance, Water line repair, Water line replacement, Water line installation, Frozen pipe repair, Leaking pipe repair, Emergency plumbing, Backflow prevention device installation, Backflow prevention device replacement, Backflow testing and repair, Gas line installation, Gas line repair, Gas line replacement, Commercial plumbing, Appliance Installation, Backflow Preventer, Bidet Installation, Commercial Services, Comprehensive Services, Diagnosis And Check Ups, Dishwasher Installation, Effluent Pumps, Emergency Plumbing Repairs, Gas Line Replacement & Installation, Hot Water Dispenser, Hydronic Heating Repair, Hydroscrub® Jetting, Installations And Upgrades, Leaking Faucets And Toilets, New Plumbing, Plumbing & Drain Services, Plumbing Diagnosis & Inspection, Plumbing Replacement & Installations, Plumbing System, Plumbing System Maintenance, Plumbing Vents, Preventative Maintenance, Residential Services, Rooter Plumbing, Sink Repair, Slab Leak, Sump Pump Backup, Sump Pumps, System Maintenance And Cleaning, Tub Repair, Video Camera Inspection, Water Line Replacement & Installations, Water Softener Repair, Water Softeners & Filters, Drain Cleaning, Sump Pump Repair, Rooter service, Drain Cleaning, Water softener installation, Water heater replacement, Install water heater, Repair water heater,
Reviews
Mr Rooter was prompt and efficient at unstopping our kitchen drain. Nick arrived within 3 hours after we first contacted the company. He ran a snake approximately 50 ft to unclog the drain. I am very please with Mr Rooter ( Nick). He also spoke with my wife about things she could do in the future to help mitigate future clogged drains.
The receptionist, Yvonne, is always on her game. The two plumbers today (Alex and Dave) are professional and efficient and happy to answer any questions. I'm pleased and will use Mr Rooter again. (This is probably my 3rd time using them. They also fixed something easily that another plumber had told me I'd have to rip my wall out to take care of!)I have already referred Mr Rooter to friends and will continue to do so.
Cindy Wendling
6 months ago
I had a sewer back up in my house . I had setup an appointment at 10:30 at night for 3-5 pm the next day. I had the water turned off to my house so I couldn’t use the toilets , shower or anything . They called me the next morning around 8 am saying they could be at my house in 15 minutes . They were very upfront on their prices before starting and worked quickly and efficiently. After clearing the blockage they ran a camera through the plumbing to be sure there were no breaks or anything . They gave me a great peace of mind .
Hayley Martin
3 weeks ago
I would use them again! I did initially feel like it was more expensive than it should have been. Howey, I'm not a drain expert hence why I called them. So stick shock aside they explained the prices clearly and according to a quick Google search the price was under/right on the edge of the national average.The technician was kind, polite, and professional. He explained to me how I can prevent the issue in the future. While I wouldn't have been able to fix my issue he told me a couple things to try next time before calling. I appreciate his honesty in trying to help me spend less money. I'll definitely use them next time I have a plumbing issue I can't fix!
Barbara Gayhart
a month ago
My very old kitchen faucet started leaking quite a lot. Nick from Mr. Rooter Plumbing came over that day and suggested a replacement rather than a repair of the current faucet. He did the job quickly despite some difficulties in removing the old faucet. The new faucet is working great. The area was cleaned up perfectly. All round a job well done!
Perry Marlow
3 months ago
I called Mr Rooter needing two 27 year old water heaters replaced in my home. I wanted to install tankless heaters and one of my old ones was leaking. A young man came out and turned off the water to the leaking water heater and drained it. I paid him for his service and the price was very reasonable. Then came the pricing for the new install. After having his boss come out to evaluate my propane piping ,who then told me of how inadequate everything was to have two water heaters, he quoted over $ 25,000 to add pipes and regulators all across my attic to fuel my two new water heaters. I had another company install the same water heaters, made all the gas connections and they work like a charm for less than $8,300. I will not call Mr. Rooter again.Perry Marlow
David Russel
7 months ago
One of the worst experiences I had! Alex from Mr.Rooter just did a big job at our place replacing 13 valves. the job was don properly, but after they left I found out smudges on the upstairs carpets (though I offered them shoe covers to use), and also smudges on the white cabinets! they didn't even dry the water from changing the valves inside the bathroom cabinets. Won't be using them again for sure.
Bruce Kimball
a month ago
Wonderful experience with the two guys who found and fixed our leak. Nick came out and told me the plan and gave a good estimate. Within 20 minutes underground leak was detected and he and Eddie fixed as promised. Professional and polite. Would definitely ask for these two again.
Jennifer Schwegman
a month ago
Called several places and this is was the only one available for an 8pm plumbing emergency! Frank came out really quickly, was incredibly professional, and did a great job! Really saved the day! Thank you!
Hailey Ponce De Leon
10 months ago
I had a different company come out to give me a quote on what they thought needed to happen but wouldn't be available to repair for several days. I called Rooter plumbing and they were able to send someone that evening. The tech Tommy was very informative and made sure I understood what his recommendations were. He went over all options and gave me prices for everything. He was able to come out next day and start working on it. He called me with an update and informed me of next step and what his recommendations were and made sure we were on same page of what should happen next. He was very helpful and would recommend Mr. Rooter plumbing to everyone.
Charles Dvorsky
6 months ago
The work was performed in a timely manner. The workers showed up on schedule. It was a simple bathroom sink drain replacement. The cost was about $260 per hour plus an additional $800 to repair the drywall holes they cut to access the pipes including one hole that provided no access to the pipe in question.
Very professional and patiently answered all questions. To be brought up to code I had to have sheet rock installed and a vent added. They couldn't do that but they contacted a company that could. Highly recommend them.
Nick came out the same day and did an excellent job. Very happy with the service.
Had damage to plumbing in master bath after foundation repair work. Michael fixed the issue and was professional while doing it.
Mr. Rooter is very capable of handling all sorts of issues. Because the crew was so respectful, responsive and detailed-oriented with their service, we are repeat clients. We are very grateful that they exceeded our home’s repair service needs. Highly recommend!
pavan mokkarala
6 months ago
Donald and Brett were helpful throughout the process answering all questions and paying a lot of attention to detail. They were on time every day and completed the repair job well before initially promised date. Highly recommend.
MARK BELISLE
3 months ago
Tommy was a polite and knowledgeable professional. He gave me a quote and got the job done quickly.
Michael Kennelly
5 months ago
We had a handyman turn a minor issue into a major problem. Celso arrived quickly when we need him and did excellent work.
Water filter tank replacement from the brand I distribute. Needed a plumber. Did a quality job w/ prompt service.
Jennifer Boynton
a year ago
Would not hesitate to recommend Mr Rooter for your plumbing needs. I had a shower faucet go bad on a Friday afternoon around 4:00. When I called, the person who answered the phone was very helpful and professional. I was informed throughout the dispatch of my approximate wait times. And the technician/plumber who showed up was awesome. Such a nice guy. Very professional, knowledgeable and worked hard to fix the faucet. Overall a good experience.
We needed a plumber to update parts of our gas appliance connections and, after finding out that everyone we called said they needed to come next week, leaving us without hot water, heat, stove, etc. because the gas company turned off the gas until we updated. One of the companies we talked to, however, recommended Mr. Rooter and we certainly were in luck. Mark came today earlier than scheduled, did just what we needed, was extremely friendly, and inspired confidence. After he finished, an hour later, the gas company turned the gas on again and we are back to normal. All of this in one day, the day after the gas was turned off. We will be recommending Mr. Rooter to anyone who asks with great confidence. Thanks for putting us back in business.
Laura Faulkner
a year ago
From the moment I first called to the moment this emergency repair was done was a phenomenal experience.Each step was kindness and over-and-above service. Fast, friendly, creative, and knowledgeable. In these last two hours, from stress to fixed, Mr. Rooter has gotten a new customer for life. Thank you Tommy and Brett!
Christian Turner
a year ago
Had an emergency issue happen over the weekend and Mr. Rooter had a technician out within 45mins.Jason was very professional and straightforward in explaining the cost breakdown.The work was completed quickly and the price was fair.I would definitely recommend their services.
The techs were prompt, thorough, answered añl our questions and even were able to give us a discount. We appreciate the .
Christopher Pennick
4 months ago
They attempted to swindle my contractor out of $300 for a $4 part. Dishonest and very unprofessional. I would never use them again.
Nick M. came by and helped unjam the garbage disposal in a jiffy. Fast arrival and even faster service.
The absolute BEST experience I've ever had with a plumbing company! I called and spoke to Brett and he was so kind and helpful. He sent out Mark Lucas for my emergency repair. Thanks to Mr. Rooter we now have hot water and a water heater that was repaired correctly. HIGHLY recommend!Backstory:I came home Fri evening to my waterheater spraying out water and it had flooded my laundry room and office closet. Wood floor is ruined. I immediately called my home warranty company, which has zero sense of urgency. I spent all weekend without hot water because the company they contracted Keilly Plumbing works M-F 8-5...sooo convenient . Boiling water for baths sucks!I had to call them first thing Monday (today) morning MYSELF and luckily (or so I thought) they were able to have their technician Dustin come out around 3. I met with him he worked on it for about 45 min. I had to leave to head back to work so I left my daughter to be available. He stopped in and said he was done and left. About an hour after he left my husband comes home to check it all out only to find the waterheater now SPEWING WATER EVERYWHERE!! Once again, a flooded laundry room, mushy sheetrock, and flooded office closet. Soo awesome! NOT! I was and still am absolutely furious!! I called Dustin and got a voicemail which wasn't set up so you couldnt leave a message. Awesome. I text and sent a picture. He responded stating he was on another job and couldn't come until maybe sometime between 2-4 tomorrow (Tues). I'm sorry, but you just f*cked up my waterheater even worse with your sh*t soldering job making the copper weak. Horrible. DO NOT USE KEILLY PLUMBING!! They don't have a clue what they're doing. I will be filing a formal complaint on them as well. They not only cost me the $75 for the warranty charge, but because Mr. Rooter had to fix Keilly's shotty bs work, we had to pay $611.00 more to have it done right.Needless to say I will be canceling my American Home Shield warranty and will do my best to make sure everyone is aware of how poor of a company that Keilly Plumbing is. Homeowners beware!!We will recommend Mr. Rooter to everyone we know and on our socials for everyone to see. They are amazing and we are customers for life. Thank you Brett and Mark!!!
Brian Widener was outstanding! He was patient, professional, polite and answered all our questions while instilling confidence in our decision to use Mr. Rooter. Brian and his team communicated with us throughout entire process (from appointments to install), worked efficiently and were on-time. I would highly recommend
Jennifer Sawyer
7 months ago
Wonderful experience with Mark! Friendly professional and knowledgeable. Talked me through everything. Really appreciate the customer service. Was very upfront about costs and found a solution that worked for me and my budget!
So this is probably the best plumber I have ever dealt with in my 12 years of home ownership so far. First of all - this review is not only about Mr. Rooter in general, but specifically about the plumber I was lucky enough to use - Jason Henderson. The guy is a total BOSS!The work we had done was first of all to convert my electric cooktop to a gas top, and secondly, replace my water heater. Jason can out pretty quickly, got everything hooked up for the gas line and then when the inspector came out with his notes, Jason updated the little things here and there to keep it moving.The water heater was a whole other animal. The old water heater was 27 years old, so WAY out of code. Jason spent a full day removing the old one and getting everything up to snuff. He also went the extra mile of doing a final pressure test on the gas lines after everything to make sure that when the inspector came out we KNOW we will pass.There are so many other little things he kept doing throughout the ay that showed that he truly cares about his customers. It may not be much if I listed them, but to me and my family it was these extra little things that made a whole world of difference.I would definitely recommend Mr. Rooter to anyone as their prices and timing was top notch, but, more specifically, if you can get Jason Henderson on your job - DO IT! You will NOT be let down!
Kristen Fitzpatrick
a year ago
We had a burst pipe in our lawn due to a big tree root putting too much pressure. It was gushing around 4:30 when we discovers it on Saturday over a holiday weekend. We turned the water off to our house and started calling plumbers who advertised 24/7 plumbing. Well only 2 answered and Mr. Rooter was the only one that was able to come out same day! 10/10 for Michael who got there and didn’t leave until after 9pm making sure we had water (even though we said for him to come back in the morning). He wouldn’t leave until we had water and came back the next day to finish the job. The price was fair and there were no unexpected costs come up afterwards. we have 2 kids under 5 and truly appreciate the work he did and making sure we had water!
They are running a complete racket. They charge a ridiculous price just to look at your water heater, charge another equally ridiculous price if your water heater happens to be located in an attic, and before even looking at your water heater launch into a long, very pushy diatribe about how you should really just buy a new, top of the line, tankless water heater for $4,000...all before they have any clue what might be wrong with your water heater. We found several other plumbers who do quality work for a fraction of the prices Mr. Rooter charges. Definitely would never recommend Mr. Rooter and will avoid them like the plague in the future.
Sheree Santantonio
6 months ago
Everyone at Mr Rooter was so helpful. Our situation was extremely complicated and they were able to help us get hot water again!
Tommy was excellent! My home is 40 years old and I was worried that my plumbing would need a major overhaul. Not so! He was able to find the problem and fix it super quick. He worked fast and didn’t make a mess. So thankful I found Mr.Rooter!!!
They did come for an estimate at no cost and were able to schedule to fix my broken water pipe very quickly.
I loved the service and definitely recommend them.
Nancy Willingham
a year ago
Everything was great except I felt the price was a bit high. He gave us some good follow up advice though. The price was the only thing I was concerned with. They came on short notice which was important! Overall a good experience.
12/12/21:Not 24 hours after Alvin left, having told us everything was in perfect condition, the grinder pump started making sounds like a washing machine. Without even bothering to come look at it, he told me the float system was broken and needed to be replaced. When I asked him why he didn’t know that on Friday, he refused to explain. When I asked why, if everything looked perfect as he’d said, something had broken so quickly, he literally told me I couldn’t hold him to his word.From what I’ve seen dealing with two technicians who have now created more problems than they’ve solved, this company has zero integrity and is not to be trusted.12/10/21:Our grinder pump needed maintenance and a tech came out same day. Initially, I felt he was thorough in diagnosing a false alarm; however, when the grinder pump alarm went off again the next day, it became clear he’d done no more than a cursory inspection, collected his fee, and called it a day.Fortunately, a second tech, Alvin, was able to come out within just a few hours and *actually* address the problem, even giving us a steep discount to make up for the lack of service and misleading information we’d received initially.Five stars for Alvin (10 stars for Alvin, really), and five stars for prompt service. But if there’s a chance of getting a tech like the first one who came out, it’s hard to trust this company.
I trusted this company and the person who was sent to repair the leak in the house. This company has cheated me with wrong advise. After spending $3K my leak was still happening and they wanted me to repair more stuff for another $3K. They ripped the carpet and everything in the bathroom which is now going to cost me more money to restore the home.The new/replaced plumber fixed the leak for $630 and he was shocked to see how much damage was done to the house. I lost 10 days by trusting Mr. Rooter plumbing. You can contact me for on this situation.
Sybil Whittington
3 years ago
John from Mr. Rooter Plumbing was very informative, polite and patient because I have no idea about plumbing and we're first time homeowners. He arrived earlier than his arrival time window and the price he quoted us was fair. He provided excellent customer service and I'd definitely recommend them to anyone who is in need of a good plumber. We will DEFINITELY use them in the future for any plumbing work we have done.
I'll keep this short and sweet: I wholeheartedly recommend Mr. Rooter over all other plumbers in Austin. I know that sounds like crazily high praise, but if you worked with them, you'd understand. Their prices are reasonable, they offer highly professional service, and get things done real quick. I give them a big thumbs-up.
I discovered a leak under my water heater at about 9am on a Sunday. I called Mr. Rooter and within an hour they were at my home. The two plumbers were extremely courteous, knowledge and totally transparent. Luckily it turned out it wasn't a major issue and they had the leak fixed and the water cleaned up within 30 minutes. I would not hesitate to use Mr. Rooter again. They are now my first choice for any plumbing issues.
I called Mr. Rooter in order to get a quote for a cleanout break in my yard. They scheduled the appointment, and then notified me that they were on the way. I feel as though they were honest, prices reasonable, and workers professional. Do yourself a favor and give them a call, they do quality work.
Take a minute and read this before hiring Mr Rooter of Austin. They are hands down the most professional plumbing company I have ever dealt with and I have dealt with many.I had extensive work that needed to be done from multiple root intrusion in my drained lines under my slab, repairing supply lines, gas line rerouting, toilet removal and install that required a professional to handle this massive job.From the first day they were very clear and gave me multiple options that saved me thousands of dollars to repair all the damages. They were on time every single time and the main plumber on the job, Michael, was extremely professional, patient, and explained everything he was doing before he started.The workmanship was the highest I have seen in years as they made sure everything was done correctly and constantly checked and rechecked their work.Once the job was done, they also had the inspector and engineer out the same day (which is a miracle) and wrapped up the job two weeks sooner than they had anticipated.The time they saved me along with the headaches and anxiety that goes with major plumbing work was worth every penny.Big thanks to Brett, Michael and the rest of the crew.
Andrew Leitch
4 years ago
The response time was incredible. My water main was leaking. My wife and I had no water in the house. We tried to get someone out quickly but were have a lot of trouble. We called several places and got the run around. We were being told that we would get a call back and not hearing anything. We tried Mr. Rooter and they had Eli and Cedric out here in less than an hour. I stood outside and watched them work. They were quick, friendly and made sure the job was done right. Eli even made a comment about how badly he wanted to turn the water on but wanted to wait so that he was sure that the glue had properly set. While he was waiting we had a good conversation and they did an amazing job making me feel like they weren't just trying to rush the repair so they could leave. Everything has been working perfectly since. I would recommend Mr. Rooter to anyone that needs fast quality work done. They'll be the first ones I call next time I need a plumber.
Zero star. I called and schedule the visit for free estimate for plumbing service. Then, next day they call and re-schedule it appointment and the caller said there is a dispatch fees. They did not notify me since I did not ask. What does free estimates means? To me, they were hiding the terms & conditions and were not at all transparent at first place. Will definitely not recommend rooter plumbing. Beware and do your homework before you reach out.I read some negative reviews and thought, let me give a chance and I believe those reviews were very valid and legitimate.
Brett and his team did a great job fixing the pipe leak at our rental home and I really appreciate them fitting us into their schedule before the weekend. Desiree from the office team was always prompt to respond to phone calls. I hope to not need emergency plumbing services again, but will call Mr. Rooter first if necessary.
Timothy Smith
2 years ago
Mr Rooter although they were scheduled for the day worked me in due to the sewer line issue. Michael came out and quickly cleared the issue and then scoped the line to find and show me what caused the problem.. tree roots then explained what was needed to fix it permanently. Great Service from a real professional and restored my home back to complete functionality.
We brought Mr. Rooter in to clean up after a less experienced plumber made a mess of our master bath faucet and valve replacement.Mr. Rooter had an experienced licensed plumber on site the same day. Alvin was great, explaining everything that was wrong, and everything he was going to do to fix it up. We are already planning our next project with Mr. Rooter.
We had a hot water leak coming out of our wall and they helped shut off the water and repair the issue. It did take a series of (3) trips as the first trip was to shut off the water, 2nd trip for leak detection and 3rd for the final repair. My only complaint is I wish they could have done the shut off and the leak detection in the same visit. Otherwise, great service and quality work.
Carolee Denney
5 years ago
I wholeheartedly suggest calling Mr. Rooter before calling any other plumbers in Austin. My experience with them, as you can probably guess, was very positive. I was impressed by how the plumber immediately determined what the issue was, and how he rapidly fixed it. Plus, he was a really nice guy. Overall, I'm very satisfied.
Mr. Rooter had someone out the same day, earlier than promised. They gave me a reasonable price, and even though it was a tough leak to hunt down, Tommy found and repaired it. I would definitely recommend them to anyone needing a plumber.
subrina haidar
2 years ago
The technician Michael was on time . He was professional and immediately went to work in order to resolve the problem. . He took his time and was very thorough. I would highly recommend Mr. Rooter to anyone that is in need of a Plumbing service that is so professional and is well priced . Thank you !
Peter Untalan
2 years ago
I was directed to Mr. Rooter via a customer support site for our tankless water heater company. We reached out to 4 licensed installers and Mr. Rooter was the only one to answer us. A rep came out to the house the next day to do an assessment. Our Rinnai tankless had a busted copper section due to icepocalypse and the turnaround time for a replacement was 1-2 months. Mr. Rooter suggested using a different company as they were getting some stock in that week. I was a little skeptical that this was just a ploy to get us locked in and that inventory would not be available. I was happily wrong. Mr Rooter contacted us within a week as promised, setup an AM install, came on time, and got the water heater up and running. We are very pleased with their very professional and honest approach to doing business. Thanks Mr. Rooter!
Isabella Torres
a year ago
Great service and quick response time when connecting and booking a leak service for my grandparents through Angi.com.
Mr. Rooter pro, Alvin S. was very professional and talked with me on my options. I would recommend to friends without a doubt, thank you!
Mike saved the day! He really knows his stuff and took the time to explain things to me. We had an urgent blockage between in our sewer line and he identified it and fixed it. It's an older home so took some detective work. I really value the courteousness that the company emphasizes also--it makes a huge difference. Since Mr. Rooter handles all types of plumbing issues, they will be my go-to from here on. Thanks so much Mike!
Update 11/17 - 3 days later, sink is clogged again and now my faucet extension hose gets stuck half the times I use it. I'm done.Update: Alvin Santoy came back today. He explained that any time you take pipes out and change things, you possibly impact the seal of the sink. He rechecked everything and fixed the ptrap. So far so good. Thanks to Alvin for his responsiveness.Work was done to unclog drain and while here the plumber moved things around, rerouted the cord from the dishwasher to the garbage disposal and not sure what else. Besides the clogged drain, we had never had any other plumbing problems, no leaks, no issues with the garbage disposal. Suddenly, post the repair we have issues with the pipes under the sink and there is a lot of leakage. The plumber indicated there was a leak in the p-trap and provided an estimate for an additional repair on top of the $350+ I paid for the clogged drain. It just feels as if the work done to unclog the drain caused more issues as now instead of having water backing up in the sink I have water pooling under the sink in the wood cabinets.I sent a note to them to ask for a revisit and received a call from someone who basically told me it was likely a problem with the p-trap and that's why I have the water. But, again, I had no issues prior to the repair visit.Hoping they can resolve the issues. But must admit I was not a fan of the agent who tried to say the issues were due to me not adding on another service with Mr. Rooter.Stay tuned for update!
ghazanfer hussain
2 years ago
Wanted to share my experience with Mr. Rooter plumbing service and how they tried to rip me off.Few weeks ago the sewage pump in my back yard failed and the float alarm went off. Basically this meant our sewage tank is full and the pump is not pumping the waste to the main city sewage line.I called Mr. Rooter and they sent Alvin Santoy for the Job. He came and gave me an estimate of $635.04 to drain the tank, pull out the pump, see if its good or not and if its good fix it.He drained the sewage on my lawn (which he should have drained in the city line), which first bad thing he did. I asked him if the motor is good, he said no its dead and I need to place it. he provided me 2 quotes. One for the same size motor (1/2 HP) for $2241.76 and second for 2HP grinder pump for $4220.50.I asked him that if i get my own pump will he install it for me. He said yes, so I bought the pump and asked him for a quote to install it. He left the premise for another job and asked me to call him when I have the pump. The new qoute just to install the pump was $2245.74, which is $4 more than the original quote.Alvin was extremely rude during his visit and would not give me straight answers so I had enough, I called the owner (Brent) and ask him not to do the job, I will figure it out myself. BTW during this time we have limit our bathroom usage since the pump it not working, very difficult with 2 kids.I decided to roll up my sleeves and do it my self. I checked the old pump and there was a tampon was wrapped on the wire and was sucked it into the pump rotors. I pulled it out it was working fine. Hence Alvin never bothered to check if the pump had any issues. I cleaned it up, secured the wire, reinstalled the pump in the tank and it was up and running. It took me 3 hours to do everything and get it up and running.BTW this happened last year, we just moved in this house and the pump got clogged. I called home warranty folks, the sent someone, he cleaned up the pump and charged me $450 for the job. Home warranty didnt cover the service.My point in sharing my experience is these companies prey on consumers and based on their situation, they jack up the price.Last but not least Brent (the owner) did refund 50% of the charges, but did defend that the qoutes were accurate and was fair price.I would not recommend Mr. Rooters for any plumbing job and specially beware for Alvin Santoy if he is the technician assigned to the job.
Fredrick Benson
5 years ago
We had a small list of plumbing fixes we needed on our house after buying it ranging from small to relatively large. Eli from Mr. Rooter gave us a great estimate that was the lowest of the companies we met with. His work was high-quality. We will be calling them up again in the event we need anymore plumbing work done.
Brett Bidwell at Mr. Rooter is the man! After the recent icepocalypse in Texas, we had a busted copper pipe in the attic. It was impossible to get a hold of any plumbers. I saw a Mr. Rooter truck across the street, and I went over to try to get on their list. Brett made time to assess our problem and fix it at the end of that same day, on his own time, after his shift was over. He got us patched up, and Mr. Rooter got us fixed up permanently three days later.
Mr. Rooter was here this morning and service tech, Eli Gonzales, was on time, made me aware of the process for clearing drain and what charges were being applied prior to work being started. He also gave suggestions for avoiding future clogs in the sink. His work ethics were honorable and he left my home in perfect order. Wore booties as not to traffic mud and cleaned up after himself. Great experience!
HONEST, KIND AND KNOWLEDGEABLE!Tyler and Lennie from Mr. Rooter just left my home. We could not have been more impressed!Previously, we were notified that we had a sewer leak. We contested that assumption, and we were right. They system was tested and NO LEAK was found. This has saved two seniors a tremendous amount of stress and possibly thousands of dollars.I would recommend this company without any reservation to anyone who needs an honest, dependable company for any plumbing needs.Thanks for restoring our faith in humanity.Leo and Mary Lou Hawkins
I'm too busy with a job that has me spend a lot of time traveling around Austin to do my own home repairs, so I called Mr. Rooter when my kitchen sink stopped working. They sent a guy over, I left for work, and came home to find the sink working. So in my book, they did a great job! :)
Knisely Felten
6 years ago
It's a shame that I never called Mr. Rooter up until the last time I had a plumbing disaster going down. They showed up quickly, and got things cleaned up and finished up quicker than you could believe. The people of Austin are lucky to have plumbers like this in their midst. They're a gift to the community, possibly even better. :)
Barking Armadillo
2 years ago
Unfortunately this is not a company I would recommend or trust. They did arrive on time but we received no calls that they were at our business. They left before we arrived and determined “nothing was wrong”. Within minutes of arrival our plumbing backed up into the bathroom. WARNING they refused to come back out to assess the situation and deemed it not an emergency! Highly recommend shopping around before using this company.
I engaged Mr. Rooter to replace two toilets and flush the hot water heater they installed 3 years ago. They advised me then that it should be flushed out every year but those 3 years went by quickly. Obviously I've used Mr. Rooter before and will again. They arrive on schedule and are very respectful of my home. The plumber they sent this time was very efficient and was able to show me the deposits he flushed out of the water heater - so I won't be letting that go for another 3 years. Installing new toilets is a messy job - but when he left my home you would never have known he'd been there. Thanks for making it easy for me.
Juan Ruiz, Jr.
3 years ago
Mr. Rooter answered quickly and was able to walk me through shutting off my two water heaters because of a leak, while the technician made it out. Steve was very professional and friendly. He had my problem fixed in 1hr and hot water restored. I was very impressed. Thank you.
Not a bad company. I can tell they're professional. But their prices is quite high compared with others. Their water heater install quote was 1,000+ more than Lowe's and home depot. Partly because they said the permit fee will be about 400 more than what the other guys looked up. They also charge a 50 dollar fee just to come out and give an estimate whereas the other companies did it for free (fees waived if you go through with their service).Another thing, the water heater picked by this company for the install was significantly more expensive than the best rated, highly warrantied (by lots of people) A.O. Smith one you can buy from Lowes. I don't know why anyone won't just buy one from Lowes and do the install.In the end, I went with Lowe's water heater install. They hired Fairway Plumbing, who did the job quickly and efficiently. Fairway Plumbing guys (not this company, the ones hired by Lowes) put down matts to catch debris, and was in and out in record time.Given the service fee charged by Mr. Rooter for every call, the discrepancies in fees, and the nickle-and-diming for every small thing that needs to be done, I have a hard time recommending them if you need a new water heater.Edit: I see the reply from the owner on my post. That is nice. I wish I knew which changes they made. If they lowered the fees / overestimates, I'd be open to changing my mind about them.
ronald parker
6 years ago
Dealing with plumbing disasters is always a nightmare, so it's handy to have a good plumber to call. Mr. Rooter fits the bill, by far the most wonderful plumbers here in Austin. I mean, no one else even comes close, there's no amount of praise that could possibly exaggerate the excellence of Mr. Rooter.
Anne Kane Walker
2 years ago
We had a plumbing emergency on the weekend and nobody else that we called could come out same day. The technician came out late on a Saturday night and completed the job efficiently. We appreciate the responsiveness and friendly customer service we received from the office as well!
Very disappointed in their customer service. I had two days off from work to have repairs completed on my home. The first day Mr. Rooter was scheduled for repairs I received a call from them that morning stating that the plumber called in for the day. I rescheduled for my next day off. On the next scheduled day, I received a call from Mr. Rooter two hours prior to my appointment asking if they could reschedule. I informed them that this was the rescheduled appointment and that I would seek services from another company.
Gloria Ickstadt
6 years ago
Well, I am very, very, very, VERY impressed. I had to have a lot of work done on a property I plan to lease. That meant painters, electricians, cleaning, and, of course, plumbers. Out of all the plumbers in Austin, I happened to call Mr. Rooter, and lucky me: I called the best! :) They tackled a difficult and extensive job and finished it up wonderfully and speedily. I'll be ready to lease in no time!
martin Barlett
5 years ago
I have used Mr. Rooter for quite a few years. They have done a variety of general plumbing jobs for us as well as major jobs like replacing a sewer line. They are always polite and on time, and in general do good work.My most recent experience however, makes me question whether I will use them again. We purchased a new toilet to replace an older model and I was planning to install it myself. However, I discovered that the water cutoff valve to the toilet was an old style valve with flare fittings and could not find a fill line that would fit. So I called Mr. Rooter to replace the valve with a more modern ball valve. I was given an estimate ($286) which seemed really high but I thought maybe it was more complicated than I thought. Well it wasn't -- the technician (who by the way was very nice -- no complaint with him) simply unsoldered the old valve and soldered in an adapter and new valve (actual time to complete all this was like 20 minutes plus a trip to a supply house because he didn't have the correct valve in his truck). So my $150 toilet ended up costing $450 thanks to the valve replacement and I'm still not sure why I was charged so much for the work.
chara amendtTR
5 years ago
Thanks to an old injury, I have a hard time working on my home. Thankfully, Mr. Rooter's REALLY good. I'm glad I opted to contact them instead of any other plumber in Austin. I'm confident that I found the best on offer.
Christi Snell
3 years ago
Had Mr. Rooter come out to diagnose a water leak in my slab after hours. Paid Mr. Rooter $2,525 and change, which included a pre-pay (~$1,700) for the tech to come back the next week and reroute and reconnect the line. After we received an estimate for an ADDITIONAL $575, this is in addition to the $1,700 pre-payment, we chose to complete the reconnect ourselves.We have emailed and called Mr. Rooter to get a refund of the pre-payment for work they never completed with no reply. There is nothing more infuriating than a company that expects to be paid at the time of service for work that has not yet been performed who then refuses to reply when inquiries are made for a refund.The tech who came out to fix the leak was very professional. He found and fixed the problem in a timely fashion. Unfortunately he works for a company that does not seem to follow the lead when it comes to timely refunding customers money.
Due to COVID I’m still very pressed on money since I work in the service industry. Work isn’t full-time yet. Needed some toilet repair and these guys didn’t overcharge with petty fees other companies were pushing. Costs were in the hundreds of dollars for simple repairs, so no one wants to support those kids of platforms. I highly recommend this business for their affordable pricing and good craftsmanship.
It seems only logical to declare that Mr. Rooter is the best plumber in Austin. They have the best equipment, the best work ethic, the best response times, and the best prices. I wouldn't recommend calling anyone else if you're in need of a plumber.
Marathon Man_65
2 years ago
EDIT: *** Mr. Brett Bidwell, the franchise owner, called today and took numerous steps to correct the situation. I'm happy with his attempts to address my concerns and will check with him if I have any future plumbing problems that need assistance.*** We were charged over $322 to have a four inch long piece of waterline soldered into place. The plumber, Alvin Santoy, spent less than 30 minutes working on this since we already had the broken waterline exposed. The plumber was rude to my wife when she tried to ask him a few questions about our leaking bathtub drain.
They did come out quickly to help with a smell of gas in our new home, but we’re not able to fix it as it was an appliance and not the pipe. The owner was very kind and did give a generous refund of a portion of the charge for services. Thank you!
I will never use this company againThey did respond quickly as I had a gas leak on Friday afternoon and my usual Plummer was not a available. Charged me 475.00 to replace the valve behind stove. A 10.00 part. This is a rental and had to get it fixed. I will let better business and Texas attorney general know but do not use this company, they definitely over charge.
Hilda Hutchings
5 years ago
After my first and second experience with Mr. Rooter, I've built up a lot of confidence in these plumbers as opposed to the other plumbers in Austin. The professional and affordable way they handle jobs is simply amazing.
Jason at Mr. Rooter Plumbing was very professional and personable. Job was done well given the circumstances. Highly Recommend.
I called Mr. Rooter on Sunday afternoon (Father's Day). Within an hour, Eli arrived at our house and went right to work. Booties on feet, equipment and anything else that will touch your house. Super nice, polite person, who genuinely loves his work. He was informative and patiently let my nephew watch over his shoulder as he sent the camera down the pipes. Within 40 minutes, all was well and Eli was on his way. Will call them again whenever I have a plumbing problem.
Mr. Rooter perfectly fit everything I needed from a plumber. I needed one who was affordable, one who was skillful, and, of course, one who worked in or was based in Austin. Needless to say (though I guess I already said it), Mr. Rooter was AMAZING. My home's humming along perfectly thanks to their help.
If, for some reason, you asked me about the plumbers here in Austin and demanded an assessment of their abilities, one plumber would reign supreme: Mr. Rooter. They supply unmatched quality and amazing prices, and I wouldn't hesitate to recommend them.
I didn't like their service and didn't feel comfortable with their level of honesty and integrity. They charged me 410 dollars for re-installing a toilet and they told me it will leak until I replace brass toilet flange by pulling and resetting which would cost around 4000 dollars. I will not rehire them.
Jonathan Havens
2 years ago
Scammers. Don’t let them take advantage of you.Improper diagnosis and installation led to more water damage to kitchen. Overcharged me by a thousand dollars. Refused to fix.Improper assessment of the garbage disposal that was broken. Charged me $1400, for a new one, and an hours worth of work.Two days later: New Garbage disposal doesn’t work. New pvc pipe put in leeks water under sink and onto kitchen floor. A disaster.Called them to talk about the issue and send “repairman” back out. Michael told me there was food stuck in the NEW garbage disposal that was the problem.......Refused to fix working pipe, or any other part of the job. Refused to provide hourly service quote and breakdown of services I was charged.Spoke to the lady who scheduled the appointment and she too refused to provide a breakdown of services cost and charged.
Virginia Norvell
6 years ago
I took a gamble on calling Mr. Rooter when I needed some emergency plumbing, and it payed off. Best plumbers in all of Austin! I really think you should call on Mr. Rooter if you find yourself in need of a plumber. They won't let you down.
There's no greater plumber in Austin than Mr. Rooter. These guys saw the damage to the drainage and other pipes in my home, and didn't even flinch. They fixed things up, and made 'em look so pretty that the only way to make it better would be tying a bow around it! And best of all, they asked fair rates. AWESOME!
fonda merritt
5 years ago
Let the records show that on this day, I, Fonda Merritt, declared that Mr. Rooter is Austin's strongest plumbers. The work they do exceeds their competition in quality, and they charge highly affordable rates. Excellent stuff, all around.
Natali Gonzalez
2 years ago
I didn’t get his name but he unclogged our drain and then cleaned our sink. He didn’t have to do that. I thought that was so nice. He also gave us some pointers on how to keep our appliances clean. Super nice definitely would use this company again!
After calling someone else and being told they could be out in 3 days, I was relieved when Mr. Rooter said they could be out the same day. In fact, within 3 hours of the initial call the job was completed.The tech was masked, gloved, and stayed at least 6 feet away, which was nice under current pandemic conditions. He kept us informed throughout.
scott lohfink
5 years ago
Now that Mr. Rooter's fixed my shower, I can properly shower them with praise! Okay, lame pun, but my point is that Mr. Rooter are Austin's best plumbers. They did a fantastic job fixing up my shower, which seemed to me to have been a lost cause.
Justin displayed professionalism, clarity on what the problem was, patience in answering all my questions, and laid out all options for me in a clear and concise way, so that I could make a very informed decision. He displayed the characteristics that I would want to convey if I was providing a valued service. Service/knowledge base was great and the pricing was fair. Definitely will be using Mr. Rooter again.
Thomas Grauzer
a year ago
Alex Castillo was prompt, informative, friendly, and he removed an obsolete heat recovery unit that had sprung a leak in the freezing temperatures. He clearly explained what he was doing, and volunteered this bit of extra work that he performed promptly.
esierner shane
5 years ago
I was impressed by both the speed and effectiveness of Mr. Rooter's plumber when they came to address the issues I was encountering in my kitchen. I've called a couple other plumbers in Austin before, and none of them left the same impression on me as Mr. Rooter.
This was my first time having to use a plumber as my wife and I just bought our first home. Stephen was great and went well above and beyond our expectations. He even helped on a totally non-related issue. I would suggest this company and him to anyone looking for a plumber. Great quality and fair price.
Brett: Owner/operatorMichael: Senior PlumberWe were in a bind.The call back, the follow-up, the availability of parts and most crucially - the expertise and technique from Michael were life savers.These are good guys. We will use them again for certain.
sandra williams
5 years ago
I'm lucky to have these plumbers to call on for help with the properties I manage in Austin. One's residential, the other is for a business, and Mr. Rooter keeps both of them working well. Wish I could find an electrician as good as these plumbers!
Brandi Eppolito
2 years ago
Amazing experience with Mr. Rooter! Their team saved me after our pipe burst during the crazy winter team. Friendly. Professional. Highly recommend!
I don't encounter problems severe enough to call a plumber too often, but when I do, I call Mr. Rooter. They're simply the best plumbers that Austin has to offer.
We got a Call back same day with good communication. The truck was dispatched as scheduled. The plumbers were professional and did the work we needed we will call again for our plumbing repairs at our house.
Katheryn Cassie
6 years ago
I'd consider it a severe mistake if you need a plumber and call anyone in Austin other than Mr. Rooter. The speed, quality, and prices for their work beat out everyone else in the plumbing scene. Seriously, if you need a plumber, call them first.
Absolutely one of the best in the Austin Area.
Michael Greeninger was my plumber and was friendly, got the job done quickly, and showed fantastic integrity for the business. I cant recommend them enough!
Kathern Walley
6 years ago
Mr. Rooter came to my place in Austin soon after I called, did the job right, and headed off to the next job. What greater praise could I have for a plumber than that they do their job with the utmost quality? :)
Walter Sawczuk
6 years ago
Mr. Rooter is truly special, both among the Austin plumbers and among plumbers in the entire USA. Their service is immensely affordable, done quickly, and high quality. Consider me a huge fan.
I was so impressed by Mr. Rooter, that I absolutely HAD to hop on Google and tell everyone in Austin that these are the plumbers to call when you need one. They're reliable, hard working, and work well. Everything about them is just amazing.
I can't help but want to shower praise upon Mr. Rooter. There's no other plumber in Austin quite like them. Their dedication to high-quality service towers above all of their competition, it's truly admirable and amazing.
Came on Christmas eve to fix broken pipe when most companies I called were closed for holidays.
Surya kolluru
2 years ago
I scheduled a service call for a leak in my kitchen sink. The technician came by and he took 20 mins to tell me what the problem is .He wasn’t even sure where the issue is and quoted me 680$ for replacing kitchen strainer which is not even the root of the leak.I could get a new sink for that. The quote is ridiculous.
Yvonne and John were so professional and helpful during a backed up sewer crisis. Yvonne got us someone out and kept us informed about their arrival time. Very appreciated during a stressful tume. John was amazing! So very patient because it was a condo unit and he was dealing with us, the neighbors and the management that wouldn’t respond. He figured out the best course of action, got it fixed and set us up with restoration. He even tried to help us understand what happened. He definitely made the best of a horrible situation!
Mr. Rooter did a supremely good job patching up leaks in the pipes at my home in Austin, as well as at a friend's house. We both would give Mr. Rooter a very strong recommendation.
maggie hildegard
6 years ago
Had to call a few different plumbers around Austin the last couple of weeks, and Mr.Rooter has been the best and easiest to work with. Truly excellent group of plumbers.
James Liburdi
4 years ago
Contractor who has dealt with this company on multiple occasions. Very honest and upfront about pricing and services. They won’t come out if they feel they can’t get started on the same day unlike other companies who will come out just for the trip charge. They offer after hours services as well.
Deon Dagostino
5 years ago
Exceptional is a good way to describe Mr. Rooter. Their service is exceptionally good, their plumbers are exceptionally prompt everywhere in Austin, their rates are exceptionally fair... these guys are simply exceptional in every regard.
I don't know what exactly happened, but my kitchen sorta.. messed up. Or to be more accurate, it became a catastrophic failure. I was flipping through listings of plumbers in Austin and found Mr. Rooter. They sent someone over and got things cleaned up real quickly. I was so (pleasantly) surprised!
Glen Hargrove
6 years ago
I'm not really one to write online reviews, but I was blown away by the excellence of these plumbers. If I could recommend only one plumber in Austin, it'd be Mr. Rooter.
Dishonest. Charged me $50 just to come out to give me a estimate to auger my drain for the kitchen sink.Their estimate was 2x as much as the company I had come out afterwards.Be aware they charge $300 a hour with a minimum of 1 hours work.
The cold water valve for our washer was replaced by Tyler, competently and quickly. I highly recommend him to do any plumbing job. He is a real professional plumber.
These people were kind, quick to respond and to have someone out to my house. The plumber (I think his name was John) was very sweet and even let my son watch and ask a million questions. 10 out of 10 would recommend and use again.
Eulalia Henzel
5 years ago
Mr. Rooter's plumbers are practically heroic with their plumbing skills! I thought my home in Austin would be transformed into a swamp before I called them. Now, it's distinctly un-swampy, and I couldn't be happier.
Malvina Berkeley
5 years ago
I think it's safe to say that Mr. Rooter is one of the more reliable plumbers in Austin. Not perfect, but they work well and work hard, which are rare traits among most companies in most fields nowadays.
Mr. Rooter replaced a large drainage pipe for me. This was a big, multi-day project. They charge a flat fee but still took the time to do the job right. Great workmanship and service!
Austin Anderson
2 years ago
Had a dead garbage disposal and backed up dishwasher, plumber came out on time and had it fixed in less than an hour, worth noting their minimum charge is like 125, but imo you get what you pay for, and I valued the speed and professionalism with which they resolved my issue
David Caldwell
5 years ago
I'm suitably impressed by the quality of Mr. Rooter's work. Not perfect, but pretty darn good. I'd give them a big thumbs up, they deserve to sit at the same table as Austin's other great plumbers.
Loretta Gioia
3 years ago
Very easy to get an apptmt and he came earlier than our apptmt time. He did not have everything to do the job and went to the store to get items he needed and finished the job. An hour or so later, it stopped working again. We called back to the office and said he will come back after his other jon. He fixed the other problem on the toilet and gave us a price break due to having to return. I would use them again.
Katheryn Cassie
6 years ago
These plumbers are a dream to work with, helping with all manner of plumbing nightmares! I don't think anyone else in Austin can match the speed and quality of Mr. Rooter's service, not by a long shot.
Kristine Villa
2 years ago
I was in a panic and called. I waited less than an hour for Tyler to come and save the day! Tyler was professional and answered my questions as well as fixed my plumbing issue. Would definitely recommend and reuse in the future! Thank you
nephiteria griffin
2 years ago
Steven and Steve quickly and professionally installed the water heater. Very friendly. They had me test all faucets before leaving. They were great!
Mark Richards
4 years ago
They must be desperate to hire because they have absolutely insane plumbers. I'm 64 years old driving a little SUV returning home from a doctor visit. Their driver, speeding on Duval street near the Domain, then crossed 3 lanes to turn cutting you off and slam on brakes because they must be missing the turn to go onto MOPAC to go north, no signal, no arm wave gesture showing kindness, just cut you off, then after honking, flip you the finger like it was you who did something wrong.After a few finger flips, the driver literally stops traffic behind him, gets out of his company truck, like he is going to fight...walks up to your window name calls you lots of CURSE WORDS more, then drives off. You follow to try to get and copy the drivers truck license as he risks lives on the highway speeding and risky lane changing and then at another stop into an apartment complex entrance, gets out of his truck and does it all again, cursing at you, triple finger flipping you while his arms are waving? All this even while you have the company's receptionist on the phone explaining to her this young Hispanic plumber's insane behavior, unsafe driving and asking her to speak to him.All this with their company name plastered all over their big truck, and the receptionist doesn't seem to care?She gets your personal information says a manager will call, of course no call. So since no call, l left this review.Would you want someone (a plumber) like this allowed into your HOME?
Many plumbers in Austin can't measure up to Mr. Rooter. They work pretty fast, and they do a decent job. I'd recommend them.
RogersraDaren RogersraDaren
6 years ago
Dang, how did I get by without these guys? I'd be pretty skeptical of any plumber claiming to be better than them. It's just so amazing how responsive and effective Mr. Rooter has been. There couldn't be any other plumber in Austin quite like Mr. Rooter.
Fabio Terezinho
5 years ago
I received an estimate of $232.83 to unclog the kitchen sink line on a rental property. Even though the quote was higher than the average price for this service, I accepted it based on good reviews on the web. A few minutes later, I received a call saying that the pipes are full of “grease” and it would cost an additional fee of $432 (total $664.83!!!) to remove it – otherwise, they could not provide ANY guarantee for the service that had already been executed (i.e.: if it clogs again tomorrow, I am on my own). I felt mislead on the original commitment to unclog the kitchen sink line and provide warranty for a reasonable period. Therefore, I just cut my loses, paid the $232.83, and described my experience here.
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