Best Toilets Drains in Indianapolis IN

This was my first time calling Hope Plumbing, to get a estimate of my plumbing issue. My experience was a 100 percent positive one. The representative that first took my call was very nice and professional. The technician that was dispatched to my home, called me and arrived during the time that was given to me. My technician, Ricky Crawley, was so nice and absolutely professional and helpful in every way. I was given the information and pricing I needed, along with multiple options. I would definitely use Hope Plumbing again, for all future plumbing needs. Will definitely recommend them to my family and friends.

Service technician was very informative, polite, and professional. He gave the wife and myself alot of options. He did a great job.

Be specific with the kind of parts you want them to use if you are getting a drain plug replaced, for example. Any replacement parts, really.The good: Called for estimate. They sent someone out same day. Estimate was consistent with other estimates for repair of 2 bathtub drains. They fixed it that same evening.The not so good: My only issue is the drain plug and assembly is *significantly* lesser quality than what was originally installed, but I did not specify which parts to purchase.I did, however, provide the plug we used in both baths. I should not have assumed they would replace it with the same parts, so lesson learned on my part. It is repaired. Same day, in a couple hours.The cheaper parts is why they do not get 5 stars. Because I will remodel these bathrooms in a few years, this will not be a huge issue for now.Ask questions.

Our tech was very knowledgeable and knew right away what was needed to fix the problem. He actually beat the price of another competitor. I would refer this company to friends and family moving forward.

They came a day early, fixed it quickly right on the spot and didn't charge an arm and a leg. Scott was courteous and professional... I highly recommend Big Frog!!!

Overpriced, Unprepared, Bad Service, and Threatening

Before you think I am a hothead, read this: I called Gordon hoping for a more personal touch and maybe a less expensive bill than a larger brand company. Had a busted garbage disposal and a leak under the kitchen sink. I told the receptionist what I needed and asked about getting my own garbage disposal and having their plumber install it. She said , “You can do that but you’ll be charged $100 for the installation. I assumed that letting them install their own disposal unit might include a lower labor cost but did not ask. I did ask if their plumber would have a garbage disposal with him and was told, yes, he would.

Our plumber arrived. He checked under the sink and said he couldn’t find a leak, but there was an open pipe connection with dried material around the opening suggesting it was the source. He could not tell where the pipe came from given som extra lines from an old ice machine (not working or turned on). I asked him to plug the opening. He said he couldn’t because he didn’t have the right materials! He told me it was easy and I could just go to Lowe’s and do it myself. (Um, that’s why I called you.) So I asked him to replace the disposal. He told me he did NOT have one on the truck and had to go to a store and buy it. He returns with an expensive unit plus mark up, installs it, and shows me a bill for about $530 explaining that he had bought the brand that matched the broken unit and then billed me for the time he went shopping. That’s over 2 hours for labor and a bill of $530 for a garbage disposal! (Checking the leak took less than 10 minutes.) So I asked him to call his supervisor. He called and they did cut the bill but only around $75 and only after extended haggling. While on the phone, he makes this comment to his supervisor so I can hear him, “I’m not sure I’m gonna take any more of this”....as if he was thinking about getting physical. Like I had no right to challenge an outrageous bill. Don’t get me wrong I was not happy, but I was not threatening in any way. They got my money. I wouldn’t give him yours.

Would you want this man in your home?

They sent a superstar jetter/drain(Adam,Andrew? Sorry but I appreciate you) guy to my disabled mom’s house and the drain was kinda plugged but they efficiently and effectively got it open and didn’t even have to go inside. Awesome, Amazing Knowledgeable guys. I’d trust my moms plumbing to them anytime I’m out of town. Thanks for squeezing it in! You guys are the best and made everyone’s night. Thank you so much!Carr Residence

We had an emergency situation on a Sunday. I made about 10-15 calls and was only able to get 1 company (which wasn't my preferred choice) to come out. After an enormous estimate that included everything other than our immediate problem, I couldn't wait to get the guy out of here( without fixing our issue). The next morning ,Jennifer, from Hellyer plumbing was the only person who called back, and I'm so glad she did. Everyone was so professional, efficient, timely and fair with the pricing. Our problem was fixed without a hitch. JB, and his helper were the best! So happy Jennifer called us back the very next morning. If you're looking for a great company, call Hellyer!

He's Great!

Very Nice Gentleman,
He came out in the cold snow to make sure me and my kids didn't have to wake up to this nasty mess in the morning. It took no time and he was showing my boys along the way
Thank you so much Sir!

He is wonderful! Knowledgeable, skilled, and a nice guy. He’s also trustworthy which is a huge thing for us. He doesn’t try to make an issue bigger than it is to make money. We feel lucky to have found him when we needed a plumber!

Our plumbing issues started on 12/28 when our main line backed up and flooded our home at 4:45AM. We called RotoRooter and had someone come out later that day. The two technicians claimed they cleared the clog and that it was a simple toilet paper clog and charged us $600. A few hours later, a field supervisor called and told us that it was NOT toilet paper and that it was tree roots in our line and suggested we get a cleanout but that we were ok to use the facilities in our home. With the holiday, we did not start the cleanout process. After taking a shower on 1/1, the shower was draining slowly and then the toilet in that same bathroom started bubbling. My house immediately flooded again. We called at 4:45PM and was told someone would be there within two hours. No one showed up until 1AM. This technician claimed the first technicians did NOT clear the clog and that he was able to successfully do so. We had another field supervisor come out on 1/2 to go over getting the cleanout process started. He advised that since it was a Saturday, we would have to wait so that they could call the city to get zoning and clearance for the project. The cleanout process started on 1/6. The excavation crew started digging where they assumed our main line was and could not find it. They left for the night. They left their backhoe in my yard for two days and did not return until 1/8 unannounced. So instead of digging deeper, they dug up a huge portion of my yard looking for it, only to go back to the original dig spot and found it 2 feet deeper. Once installed (which it was crooked by the way), the field supervisor was supposed to have a water jetting crew come out and jet the line for two ours and then send a camera down the main line to see if we had any bigger issues on our hands. He contacted us about an hour before our appointment and told us he could not come because the office had been exposed to COVID-19 and he had to quarantine (this was after he was in our home and around our family with NO mask). He told us since he could not come out, he would get someone in contact with us. This did not happen. We called the office for two weeks to try and get someone to come out and finish the job since we were and still are living in a hotel (since 1/5). No one would call us back or come out to our house. Once our field supervisor came out of quarantine, he contacted us and got someone to come jet the line and sent his camera down. We had tree roots in the line and he also said we would more than likely need the lines replaced as they were old clay pipes. We worked with the city would agreed to replace the piping for us at no cost. However, when they came out, they had to completely removed RotoRooter's cleanout because they installed a 4IN cleanout and city protocol is 6IN. The city also told us they would come back and clean up the mess RotoRooter created in our yard at no cost. I have contacted our field supervisor numerous times to try and get a refund or at least talk to the GM, I have left numerous voicemails for the GM with no return and even sent a complaint to the customer satisfaction manager with no resolution. I submitted a complaint with the BBB and I am awaiting a response on that. Please DO NOT use this company. They clearly do not follow city protocol and once they have their payment, they are not willing to correct or work with you at all. If they refuse to refund I will be disputing the card charge and seeking legal counsel. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY.

They put in a new faucet and I finally had water pressure like never before! They did a great job figuring out the problem!

Used their services several times and always quality work completed on time. We had slab leaks and this team was the only team (out of four quotes) that had a TRUE solution that addressed the root cause and saved me money!

Thompson Plumbing does great work and at a fair and reasonable price! They are easy to work with, do quality work, and went above and beyond what I expected. Won't be choosing another plumber for any work I need. I would highly recommend them for any and all plumbing needs.

Assurance Plumbing was assigned to me through my home warranty company to come out November 24th from 9a-4p to fix a kitchen sink stoppage. On the day of appointment, I called to confirm that someone would be coming out. Appointment was confirmed. I called periodically throughout the day and again after 4pm(after appt time). After 4pm, they stopped answering my calls. I had my warranty company call and they answered them stating that someone would contact me shortly and they were still sending someone out. I called them again, no answer. No one showed up! This was very inconvenient considering it was the day before Thanksgiving. Bad business!