My water heater went out late on a Saturday night. I waited till Sunday and started calling around in the morning. Whereas some people wanted anywhere from $109 to $150 to come out and take a look, Pat was willing to troubleshoot over the phone before even coming out. With an extreme amount of patience that I myself may not have even had, he was able to walk me through the troubleshooting as well as figure out what my problem was. With it being under warranty, I was able to order the part overnight myself. I ordered the part first thing on Monday morning, the part came in on Tuesday afternoon, and Pat was very flexible about when he could come out on Wednesday to put the part in. When he got here he was very personable, efficient, knowledgeable, and was in and out in no time. For the simple fact that I'm a single homeowner, and also happened to be a girl, a lot of times some places will try to take advantage of you. Just for the simple fact that he was willing to talk me through it over the phone to begin with instead of coming out and charging a call, that alone was enough for me to go with him to do the work. When you've been add in that he then worked with me on scheduling, got the work done quickly, and was very reasonably priced, he will absolutely have my business from now on as well as me referrals for him to anyone who asks. Thanks again, Pat!