Gurney J. Bush

I love using this company they always come through for us here at Pull Up Grill. Their on call services have helped us late night more than once. The ladies in the office are always very prompt. Take the time to help the customer understand services and billing. We highly recommend them for all your drain needs.

I called them a week in advance for service and scheduled a time for them to come and clean my main line drain. We informed them that the repairs had to get be done in a specific time frame because we were purchasing the property. A technician came to the property, refused to service the property, and then the technician wouldn't answer when I called him back to try and reschedule. This was a large inconvenience and put us way behind schedule.

My husband & I have been customers of Gurney Bush for maybe 6+ years. They are a quality organization with individuals who work hard to please their customers. I have never been displeased with the service I’ve received through the years.
Although I was told yesterday we needed to have pipes jetted to release whatever was going on with sewer backup, this morning Justin & Dave arrived & actually said it wasn’t necessary. They worked to clear up the situation thereby alleviating the need for the expensive jetting. I so appreciated their honesty.

This is an updated review for March 30,2023
Today Tom Means & his wonderful partner returned to jet the main line after discovering (through the video they took of my sewer line), 3 large root balls, which would have caused huge problems in the basement of our home. They were extremely kind, professional individuals I welcomed to handle this issue. I am always grateful for their fabulous service, & will never call another organization. Total peace of mind.
Thank you always, Gurney Bush professionals.

Used this company a couple of times. They get the job done and they are a honest company. Recently used them and they were promped in getting right out.

Matt and Jarred came out late in the evening and did a great job cleaning out my drain which was backing up. They were respectful and informative. They were very courteous. I highly recommend them!

My husband did the work not Gurney bush inc . They took the 150 and the technician told me he didn’t do this type of work. I asked questions and he said I don’t know I just stuck a pole down and it was full . I told them what my husband did and then they claimed they did part of what my husband did . So we paid 150 for 5 min service . The guy said I didn’t need to pay the 150 but came back 5 minutes later and said his dispatch is making him get the money . This is my husband before and after and the guy was wrong the technician was wrong it was not full and did not not cleaned . I am just upset about the lieing . The company could of refunded money but just sent me to warranty company to deal with them but I didn’t pay them . The technician said he didn’t feel he did anything so didn’t think he needed to collect 150 and the lady at place said she took 150 thinking they were going to come out and clean the septic but we called them and told them we fixed it so no one came out to clean . I just hate the lieing .

After another company claimed parts of my sewer line would need to be replaced due to tree roots clogging it, I called Gurney Bush. They were able to remove over 98% of the tree roots and said the cleaning should last for 5-10 years and found there was not damage to the pipes that would require repairs. They were quick, honest about the problem, and saved me thousands in sewer line replacement costs. Will absolutely do business with them again!

I called out Gurney Bush to clean a main drain at a home my wife and have owned for about 20 years. We had them out last year in June for the exact same service to open a the main drain through a clean-out in the basement and the technician Scott did a great job even vacuuming the floor drain with a wet vac. at a very reasonable $85. This time we had a similar problem caused by sanitary wipes or something like it and the technician that came out left a big mess behind after snaking the line; telling my wife that she should call MR. Plumber and they could clean up the mess around the floor drain. The cost was $270. After bringing this to the attention at Gurney Bush I was told this was their charge and the technician were on commission and had lots of freedom in how much they charge the there was nothing else they could do.

I called Gurney Bush when I had our external sewer drain out of our business was clogged. They sent a team out quickly and within the hour of showing up the sewer drain was opened and taken care of. They were very reasonable and professional. I had them quote me a yearly contract to jet and clean the drain and i received it within a few days. Great bunch of folks! Highly recommend!

This company is great, had a problem and a different company came out on the Wednesday before Thanksgiving, spent 6 hours at my house, said they needed to dig up my yard and replace some piping, quotes $3000. I called Gurney Bush and the came out that evening, came back Friday diagnosed and fixed the problem in less that 2 hours for less than $800. I would highly recommend this company, the gentlemen that came to my house were very pleasant, clean, and efficient, explained things in terms I could understand! 5+ stars!!!

Gurney Bush is one of the best plumbing companies. We use them at my job commercially but I had never used them for my personal home issues until yesterday. My home warranty sent them out to do a repair to my home kitchen plumbing issues as Gurney is a preferred vendor of my home warranty company.

The tech, Josh was prompt, very knowledgeable, and very pleasant to deal with. He understood my issue fully immediately & resolve my issue while getting everything approved w/warranty company simultaneously. Talk about a completely smooth experience.

Gurney will be my go to plumber for all future needs. Overall experience was superb!! Thanks Josh & Gurney Bush

I had a late night plumbing emergency at a vacation rental house I own. The main sewer line was clogged causing the toilet on the main floor to overflow when someone used the upstairs shower. Scott at Gurney Bush came out at 11pm at night and resolved the issue and also educated us on how to prevent the issue in the future. And the charge for late night emergency service was very reasonable. Best overall plumbing experience in years across all of the properties we own/manage. Would definitely recommend and will use again. A++++++

The hospital I work at developed a clog in one of our clean outs. I called to schedule and was told a representative would get back with me shortly. Within minutes Travis called. I explained our situation. Being later in the evening, he said he couldn't make it due to 5 calls ahead of us. We agreed on first thing in the morning. The next day, I got to work and asked how it went. I was told Travis and a coworker had showed up and took care of our problem. Was told they were very professional and knowledgeable. I wouldn't hesitate to ask for Travis again. Thank you

Gurney Bush is awesome. They are competent, professional, and most of all honest. There is more disparity in this field than any other. I once had Roto Rooter give me an estimate for $12000 to clear a sewer line; it ended up being a $75 service call. You can expect the truth from zGurney Bush!

Called them on a Sunday night. Quoted me $250 to clear the main line to the street. $240 was the next best price I could find but I would be 5 hours longer. The technician, Dave, arrived early. He was professional and courteous, cleaned up his mess and got out quickly. I didn't like paying that much for service on a Sunday night, but would call them again if I was in the same situation.

I will 100% use Gurney Bush again. I had Gurney Bush replace a drain line on the exterior of my house. This was a very big project that required tearing out the driveway and connecting to the sewer line. My house is 100 years old (had clay pipes, bellies, backup etc) so we ran into some issues when we started digging but Gurney came up with some solutions and worked with me on getting it done. I was very pleased with their pricing, the guys that came to work on the project everyday, and their front office communication. Definitely recommend them for big projects like this.

This company is absolutely HORRIBLE!!! So we are having issues with our ejector pit pump including having sewage bubble up in our downstairs bathroom. My wife called them initially around 4 PM and was told we were fourth in line on the list for service. We waited for several hours, and she called them several times back to inquire when he would be arriving. We were finally able to get a hold of the technician named Tyler. He called us at approximately 11 PM and said he would be leaving Westfield and arriving at our house in Fishers very soon. After 90 minutes of not having him arrive, we texted and called him back. He said he was “still out at this job trying to get it sorted”. We then tried calling him, but he would not answer his phone. My wife sent him a couple more texts inquiring when he might arrive, and then to please call before he leaves the job there. He went completely dark on us, and we haven’t heard anything since. We stayed up most of the night waiting for this guy. The lack of professionalism and compassion is extraordinary from this plumber and his company. DO NOT use this company under ANY circumstances!!!

Had an amazing experience when Gurney Bush came and fixed a very specific, long-standing plumbing problem we had. There was a bit of miscommunication which caused a delay in service, but aside from that everything was perfect and great value. The problem has been 99% resolved, which is even better than what we anticipated!

I have not done business as a customer but I did as being the municipality that issues permits. I had one encounter and we originally disagreed with one another. However, they were very polite and respectful during that disagreement. We met in person to discuss and came to an agreement. The entire process was so polite, respectful and we both completely listened to one another. I can only imagine that the customer service is just as awesome!

DO NOT USE THEM!!! Our kitchen sink was backed up. Based on Next-door reviews I gave Gurney Bush a call. A technician came out on a Thursday but looked at the plumbing and said he couldn't snake the drain. It would need to be replummed so he scheduled their plumber to come out the following Tuesday morning and I would get a call 30 minutes before arrival. By late afternoon I called them. They were sorry. Still on a big job ... can they come tomorrow. I said yes, but please come this time because I have standing water in my kitchen sink. Received a call on Wednesday morning ... still busy can they come Thursday morning. Received a call Thursday morning ... can they come Thursday afternoon. That was the last I heard from them. They didn't show up. They didn't call. They left me with a week of standing water and clogged drain in my kitchen sink. The worst customer service I've ever experienced.

Called this company on the recommendation of another company for service because I had a clogged main line. I made my first call at 10:30am and they told me someone would be out. It took 12 hours and 4 phone calls before a tech actually arrived. The tech was able to clear the clog but less then three weeks later I started hearing the same issues with the plumbing. They sent the tech back out and again he ran the line and didn't find anything that would be causing issues. I was charged another service fee and nothing was resolved. I've paid almost $400 in less than three weeks and still don't feel comfortable that it's not going to have issues.

Gurney Bush provides top notch service at a reasonable price. they are there usually the same day as you called them. They are efficient, friendly and knowledgeable

We had Gurney remove an old metal grease trap in our large kitchen and replace it with a composite unit. They were so professional and quick we were just amazed. This was a large job as the old one was plumbed down several feet below the floor of the kitchen. They excavated, removed, and plumbed in the new unit in record time and with minimal mess. Not only are these guys the number 1 drain experts, they are amazing with new installs as well. Five Star Rating!!!!

Gurney J Bush cleans our drains on a regular basis and is very accommodating to our schedule. The technicians are knowledgeable and answers any questions you might have in a way most can understand. We have worked with them for many years.

We use Gurney Bush for projects around our apartment community and get the best service with great pricing. All the staff are courteous and very helpful. Great company to work with.

Very bad service , very bad experience , they took money for nothing, this picture just one hour after cleaning

I’ve had them to the house on more than one occasion and each time they sent knowledgeable plumbers who knew how to do the work. Friendly folks in the main office who schedule you and communicate. They’re my plumbers and you should use them too!

I was referred to this company as I had a clogged kitchen sink drain. Fortunately the clogged drain was fixed but unfortunately I had new issues of a leak in the plumbing and a leak in the garbage disposal caused from the person fixing the clogged drain. So - I called to have them come out under warranty and fix the leak. It took multiple requests but they came after several days and fixed the plumbing leak cased by their drain tech putting the compression fitting on the wrong way and also advised that they could replace the garbage disposal as ours was rusted and not able to be fixed. I then paid for them to replace the garbage disposal but now I have a new leak from under the sink caused by the tugging and pulling of pipes when installing the garbage disposal. This company wanted to charge a new service call fee to come out and fix the leak they caused when installing the garbage disposal. We disagreed, excuses were given and the call ended abruptly. I will never use this company again. I have never written a bad review but I felt the need to based on how my last phone conversation went with this company. Very disappointed.

We had a sewer line issue in the early part of 2020 and had contacted another plumbing company in Indy for service. At this point, I don’t remember the name BUT they tried to rip us off by saying that the line from the house to the septic tank/system in our yard was blocked and would cost $7,500 to fix.

So, I found Gurney J. Bush online and saw they also handled septic systems. A plumber came out the next day and the FIRST THING he said was that there was a sign on the cover of the septic tank which clearly said the system was no longer connected to the house...we were on the city sewer system!!!??

Needless to say, this company “saved the day” and cleared the blockage from an access point in the front yard. IF anyone reading this has the need for an HONEST and timely plumber company to make an assessment and do the work, CALL Gurney J. Bush Inc.!!

Main line was clogged. Called Gurney Bush and a tech, Tom, was on site in 90 minutes. Tom was very knowledgeable and friendly. Upon arrival, Tom investigated the issue and also located where my main line drains into the city line so he could use it for verification after clearing the line. After about 140', Tom was able to release the clog and clear the drain.

A+ service and their prices are reasonable! I'll definitely call them again if I need the main line cleaned again.

Thanks Tom!

Terrible service!!
First guy came out to clean out my Greas Trap and only half way cleaned it. I called them back out to finish the job. I had to call them back out 2 or 3 more times because they couldn’t reseal the lid that they got off causing a bad smell in my kitchen.
They couldn’t figure it out so I had someone else that knew what they where doing finish the job.

We have used Gurney Bush numerous times. Each time, they provide excellent service at a reasonable price. Thank you Gurney Bush for always exceeding our expectations.

I have used Gurney Bush for over 20 years and have always had exceptional service and techs are very friendly and respectful. Would not consider using anyone else.
Thanks. Jim Perry

J R PERRY SERVICE COMPANY

Chris came and was done in less than an hour. I’ve been dealing with a main drain issue for the past year or so. Tried to snake it myself with no avail. $120 later, it’s all clear and taken care of. Excellent customer service. I will refer and I will call them 1st.

Their employees will go above and beyond when we request them to provide service to us. We appreciate their positive attitude and the efforts they put forth to meet our needs.

Pam Stone
Indy Water Solutions
Office Manager

Although they came out late on a Friday night, they did a great job! Our basement drain was horrible due to roots and debris, but the guy did his thing.

I would recommend using Gurney Bush for your plumbing needs. They are always quick to come out when we need them, and they are quick to fix the problem the first time! Thanks Gurney Bush for always helping us, highly recommended!!

Called this place 3am requesting assistance and was told someone was going to call me back. I told them my toilet was over flowing and coming onto the ground. They said their On-call guy would give me a call and here it is 8 am and no call. So I did the job myself. I called to have them take me off the list and I’ve been waiting and representative mentioned that the worker is having car problems. I’m not understanding why they couldn’t communicate that to me and I’ve been waiting wasting time.

Gurney Bush has been excellent to work with, their staff is professional and extremely knowledgeable. I HIGHLY recommend them, they are the only ones we call for our properties!

Handled my sewer back up problem efficiently and expertly. Knew exactly what they were working with in this old house. More than reasonable pricing, too. I won't ever call anyone else.

I call Gurney Bush for all of my rental properties both residential and commercial. They are always responsive and fix the problem ASAP. They are my go-to drain clearing company. I highly recommend them.

I've been using them for a couple years now and have had a great experience. As a landlord, fast reliable service is a MUST! Gurney's J. Bush is that MUST!

Responsive and honest in their assessment. They got the job done quickly, cheaper than any other quotes, and with all the same parts, work and warranties. I will use them again whenever I have issues.

Gurney bush has services all the communities I manage. They have always been on time and prompt to get someone to the property. They are always friendly and very efficient.

This place was overpriced. I had an issue with roots clogging my drain line so I gave them a call. They came out and fixed it but just over a month later the problem persisted. They expected me to pay the same fee again and were not willing to work with me. I ended up calling another company to resolve the issue at a fraction of the cost.

We've used Gurney Bush for years to cleanout our commercial restaurant grease trap - they're always professional and on time and do a great job!

The staff at Gurney J Bush are awesome! They are very thorough and have helped us out quite a few times and helped us to resolve issues!

I have used Gurney Bush services for years. They are prompt, reliable and good people to do business with.

This amazing company helped a friend who was in dire straights. The work was outstanding but their compassion and community service make them the absolute best.

Gurney is extremely reliable, and very competitive in pricing! They really are a great company to work with!

We have used Gurney Bush for years! They're always quick, responsive, and decently priced!

Needed help immediately. No one could come until the next day. Gurny was there in in hour. Thanks

They were professional and gave me great advice!

They come on time and have fair prices. The equipment they use is the best in the business. Highly recommend them.

Had a blocked drain and they came right away. Justin did a great job cleaning the drain and was great to work with

These guys are highly experienced and professional, and they get the job done. I recommend without hesitation.

Worst service ever and worst customer service.

Great company to work with and always available to lend a hand when our truck is down or extra assistance is needed.

The absolute best drain cleaning professionals. Have used them many times. Highly recommended!

We've used Gurney Bush for years now - they do a FANTASTIC job!!!

They were able to resolve a 3 year old mystery in my house. Thank you Gurney Bush!

Great business and great employees. Only company we will use and recommended.

Jason is always very helpful and professional. What a great company to work with.

Responded quickly to an urgent plumbing issue and resolved it for what I thought was a reasonable price.

If the fact this company engages in cheating its customer does not bother you, then at least knowing that the staff is unnecessarily rude should steer you to another business

Completely worthless. Called them for a quote. I was told that I would have it the same day. It’s 6 weeks later and still no word from them.

Great Expertise, Prompt Service, we appreciate your help, and saved us a ton of money.

Great service and fast!! I will be referring him to everyone I know.

Never have any issue, no matter when I call they are there within the hour!!

They did a great job opening a very clogged outdoor drain in the middle of a terrible cold spell.

we have use these guy a bunch over the years they can get it uncloged for sure

Scott did such an amazing job that I'm actually looking forward to our next clogged drain.

everything is great now thanks to gurney bush- great company and great people

Great service at a great price. Very helpful.

These guys came out on time and did a very nice job!

This contractor was on time and did a good job.

Very professional, helpful and friendly!

We are very satisfied with their services.

Hot garbage. Nothing else needed from me.

Staff & Office Manager was very rude unprofessional

Great staff, great response!

He's Great!

Good folks to work with.

Awesome.

Fast and know what to do

Always there when called.

Great superb service

Fast and professional

(Translated by Google) Very good service. They take a while but ok

(Original)
Muy buen servicio. Se tardan un poco pero bien