Description
When you need an emergency plumber near me in Fishers or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Circuit Breaker, Location Change, Septic Tanks, Water Supply, Drain Snake, Unclog Drain, Drain Snake ????, Main Sewer Line Drain Cleaning ??????, Kitchen Sink Drain Cleaning ?️?????, Toilet Drain Cleaning ????, High Pressure Water-Jetting ?????, Bathroom Drain Cleaning ??????, Toilet Plumbing Repair ??????, Bathroom Plumbing Faucet Repair ?????️???, Outdoor Plumbing Pipe Repair ???????️, Sewer Line Repair & Excavation ⚒️?️??????, General repairs, Gutter cleaning, Installation, Plumbing fixture installation, Plumbing services, Repair water fixtures, Drainage service, Augering, Flooring, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
I called on a Sunday morning. . They were polite and kept me informed of the timing for service. I was very impressed with Dave . He did a great job, was very friendly and left behind no mess. I will definitely use them again.
They did a good job and were quick to come out. The price seemed very high considering the short amount of time they were there. After talking with Pat Swanson the Customer Satisfaction Manager and explaining my concern with the cost. He was willing to issue me a nice credit and made the cost reasonable. Very happy overall.
Justin Barrett
4 months ago
***Emergency Water Leak Repair***Extremely fast- they were at the home the same day I called! Did great work too- identified leak, fixed leak, and checked the rest of the home for any additional concerns, which one issue was found that we didn’t even know about. It was fixed too. All of the work was top-notch.Finally, the plumber was very nice and professional- a pleasure to work with. I highly recommend Roto Rooter!
Mods N Ends Vintage
5 months ago
Top notch service provided by Juhmal! Friendly and highly knowledgeable about the services needed. Even the operator I called at 10pm the night before was excellent. Really was shocked I could get someone out as fast as they did as well. Didn’t expect next day with calling so late. Definitely will use their services again.
Jen Thystrup
4 months ago
Phil was professional and thorough with his work while unclogging my drain. He was sure to keep me updated on his progress and was upfront about costs and likely outcomes before starting work. Also very kind and happy to share maintenance tips and tricks with this first time home owner :)
Said they had to remove my brand new oak fence gate, and they would replace it; ruined my gate. Took 6 months to come back to even the mound that didn't settle in the backyard. Charged me almost $12,000 for 6' deep, 7' length piping, digging hole, installing and labor. Charged additional $2,000 + to clean small area in basement. Didn't do a good job. Came back a second time. Asked for itemized bill, still have not received the itemizedreceipt. Cost outrageous.
Annette Merritt
a month ago
Nelson and Manny arrived on tine and set right to work on snaking the main line in my backyard. Nelson was exceptionally professional. He explained what he was doing and what challenges were present. Despite it being a rather time-consuming issue to resolve, Nelson and Manny were delightful and worked diligently to clear the line. In the end, we discovered the line was damaged abd in need of repair. Nelson and Manny set my mind at ease throughout the process making me feel like I was in good hands! They have a customer for life!
My drain was clogged. Cory did great! He got here on time and fixed with no problems and very quick. He was also super friendly and helpful!
The Bradle Bros
a month ago
My service was prompt and professionally done. I requested service online on a Friday evening & a plumber was at my house Saturday morning by 8:30 and the problem was fixed by 10. The plumber was very personable and completed the job in a timely manner that exceeded my expectations.
David showed up a little early, and completed a camera check on my kitchen drain pipe. He identified where the leak was, and recommended next steps for me. He was very prompt, professional, and helpful.
We called at 10:30, they were here when they said and gave a 30-minute ahead text. The technician Cory Farmer was professional and kept us updated. The Field Service Supervisor David O’Donnell came by as it was related to our main line. Both were great and educated us as well. If we ever have any future issues, Roto-Rooter will be who we use! Thank you!
Phil showed up early on a Sunday morning to get our drains cleared out. He was thorough and professional throughout. Much appreciate getting our drains working again!
Dan McFadden
4 months ago
James B did a water heater install for us and did a great job. Very professional and nice guy. Job was done correctly and quickly.
Pamela Rettig
2 months ago
Company came every day to check the process of drying. They coordinated with people at home when the best time to come. They made it convenient foe me.
Evelyn Stevenson-Phillips
a month ago
Terry and his entire team was very professional and accommodating with getting raw sewage cleaned up and orchestrating the process from start to finish. Thank you for your outstanding service.
Solomon Perry
5 months ago
Would never give them my money now, member of their company tried to road rage me, I couldn’t turn at roundabout because was not clear and he began laying on his horn, he then trued to speed around me after and began flipping me off. He followed me into my neighborhood… and began cussing me out and flipping me off more. Extremely unprofessional and childish especially in a company vehicle. I proceeded to call the company with my video evidence of the interaction and they didnt even care.
Patricia Davis
2 weeks ago
They did a great job they went above and beyond to make sure that it was cleaned out in a timely manner and did an excellent cleanup afterwards
Lucianna Sperry
5 months ago
We had a plumbing issue on New Years Eve, so we requested the next available appointment online. A tech came out the same evening and had the issue fixed within 30 mins of arrival. We would highly recommend roto rooter and will be calling them again should we need additional services.
Jessica Copeland
4 months ago
They were very quick to send someone over to repipe the water supply lines in my very small and cold crawlspace from CPVC to Pex. My plumber was very nice and he did a great job!! I would definitely use them again.
Mark Crittenden
4 months ago
Pinhole leak in copper pipe. Repair was intiated within two hours of my initial call, completed in one hour. Excellent response time and courteous, professional service.
Tony came to do the water damage cleanup and get the air fans, removed all the plastic paper, swept and applied the ante microbial then wiped the floor. Thanks for making it easier for me to do the deep cleaning.
Deb Brown-Nally
4 months ago
We had a clogged drain that was backing up in our basement. Plumber came out on a Sunday night at 9:00 to fix it. Extremely professional and knowledgeable.
Garrett Cooley
a month ago
Good service the gentleman that came out was honest and not trying to oversell, also gave tips on stuff i could do myself to save on cost.
Emily Smith
11 months ago
The first appointment I had scheduled got delayed several times until I had to get it moved to the next day. Dispatch was very communicative to me during the issues. The next day my tech was extremely quick and thorough. If he hadn’t been so good, this review wouldn’t be 5 stars. Thanks Laleng!
Entire crew was very responsive. Miguel was very knowledgeable and took the time to make sure we understood everything that needed to be done. No high-pressure sales pitch, just good quality information. So far, the process has been great!
Had en emergency backup situation on a Sunday morning. The service was timely. They communicated well and their service Tech, Val, was extremely professional and pleasant and informative throughout the entire process. Felt like I got lucky with Val as our service tech. Afterwards, that same day, they sent another technician with a scope camera and inspected our drain lines for any further damage or repairs! Very helpful and excellent services. Thank you!
Our Service Tech did a great job today. He was professional, courteous and honest. We have used Roto-Rooter for years because of their professionalism, dependability, responsiveness and they stand by their work. Thank you.
Freddi Stevens-Jacobi
a month ago
Water from kitchen backing up in lower level bathroom. They cleaned out the pipes to get things working again. Prompt, same day professional service.
Maegan Hollingsworth
8 months ago
Cliff went above and beyond to help us identify an issue with our main sewer line. He was thorough and explained things well. He worked rapidly to get a solution identified. Even though the work had to be done by another group, Cliff was still willing to answer questions during the repair to make sure I knew what questions to ask. If I have issues in the future, I will call Roto-Rooter.
Phil Stillinger and Cliff Fraser were very helpful and provided really great information about everything from my drain issues to quote for some potential work needed!
Eric Grumbles
10 months ago
Our technician, Laleng, arrived very quickly after I called for service and communicated his arrival time very well also.I had a blocked kitchen sink drain and Laleng expertly cleared the blockage and explained the service warranty. He was very friendly and personable and made the experience easy for me.After he cleared the drain blockage, he cleaned up the work area while testing the drain and plumbing for leaks. I could not be happier with the quality and professionalism of the service I received.
Kyle Matucha
8 months ago
Roto-Rooter was the only plumber open on Labor Day weekend, and Miguel was at my house inspecting my issue withing 2 hours of my call. He was very professional and knowledgeable about what steps would need to be taken to remediate the damage, as well as recommending a contractor to assist with repairs. I will be a return customer to RR. Thanks, Miguel!
Professional, prompt and knowledgeable. They quoted a price and time and they delivered! Didn’t stop until it was right. I will call them next time!
Shane Shaffer
5 months ago
Phil showed up on Christmas eve to clear a stuck drain. He showed up within a window and was done in one hour. We couldn’t have asked for more!
$521.32 for 20 minutes worth of work to clear a kitchen drain.Had my kitchen sink plug over the weekend after some research I strayed away from Mr Plumber thinking the $93 or free is a gimmick. So Monday morning I give them a call and they were able to send someone out first thing, fantastic.on the phone I asked how much it would be and they said they will be giving me an estimate.My wife was able to change her schedule to meet them and then calls me to say it will be $521.32 I’m thinking wow it must be bad. 20-30 minutes later the job is done and she says he gave us a free bottle of maintenance cleaner for the drain. When I get home I see the cleaner was not free it was $75.00.Fast yes. cleared the drain yes.but by my math if they are charging $880/hr to just to clear a drain I won’t be using them again. Should have went with Me Plumber.Update: Roto-Rooter made it right and agreed the pricing was not accurate for the work performed and gave me an partial refund for the excess charge. Glad to see they made it right!
Robin Petrarca
8 months ago
We’ve used ROTO-ROOTER many times at EWC. Kyle was the fastest tech I’ve encountered yet today. He’s been out a few times so he thankfully was familiar with our issue.Thanks and hopefully I won’t need to call for awhile!
Steven Jackson
5 months ago
Technician was very professional and explained the issue very clearly. He fixed the problem in no time and got us back in business very quickly. Thank you.
Sabrina Johnson
10 months ago
Zo came to the house as we were having some plumbing issues. He was super informative and professional. Very polite! He explained everything he was doing and was in and out in a timely manner after clearing what we needed him to. I highly recommend this place!
chelsea Gray
4 months ago
Fast service and professional! They took the time to find the issue and what was causing it. They also educated me on proper care.
Taylor Stethen
11 months ago
Had a clogged pipe resulting in water damage. Miguel was incredible helping us diagnose the issue, coordinate with plumber and even helped us through insurance claim steps. Couldn’t recommend any higher. Very professional, personable and knowledgeable. He made a holiday weekend catastrophe as painless as possible.
Theresa Cordes
7 months ago
Miguel was very patient in answering all my questions and more. He explained the process for removing the water damage & returning my condo
to living standard. I really appreciate his patience & explanations.
Miguel Campos of Roto-Rooter Water Restoration did an outstanding job assessing damages in my home caused by a pipe bursting. He is professional, responsive, personable, kind and caring, and very customer oriented. He also did a thorough job assessing the situation and making recommendations. I am very pleased that the company sent such a high caliber professional to help me. It is without hesitation that I give him and the company my highest recommendation! (And I am very particular about who gets a high rating!). Thank you Miguel and Roto-Rooter!!
elizabeth gilbert
3 weeks ago
They were able to come out late at night and help me with my problem.
Miguel was incredible. Very thorough and compassionate. He arrived quickly and stayed late to make sure the job was done correctly
Phillip Gibson
8 months ago
Had a terrible clog involving 2 bathroom sinks. Made an appointment and they were here within 1 and 1/2 hours. Fixed and done within 20 minutes. Wasn’t cheap, but you get what you pay for. Plus I get a 6 month warranty on the work. Highly recommend.
brian hoover
5 months ago
Aiden was very professional and helpful with diagnosing the problem and doing an easy fix for us! Would definitely recommend!
Team was very professional, walked me through the whole process, and kept me informed of the repairs.
Would recommend to there for sure!
Rob Branson
11 months ago
Thanks to the responsive team from Roto-Rooter, my basement was saved from flooding with a sump pump repair. Miguel Campos, came out and did a great job at identifying the problem area, making recommendations on water restoration and got a team out immediately to start the drying process. They did an outstanding job
Unacceptable business practices with significant deficiencies in their quoting, contracting, and execution process. I engaged them for an estimate on work to fix an issue with my sewer line. A salesman came out and assessed the problem then provided me with an estimate for the work. I agreed to the price and signed the contract to pay 50% upfront (which was required to schedule the job). I signed up for their partnered financing which resulted in a hit on my credit and me opening a Roto Rooter specific cc with the bank they partner with for financing.It took them 10 days after the initial assessment to get the excavation team out to start work (mind you this whole time sewage was backing up in my basement and I wasn’t able to use plumping). The excavation team was here for 5 minutes before declaring they could not perform the work as contracted because the space was too tight for their excavation equipment and a completely different approach would be needed using a hydrovac which they outsource. The size of the space was fixed and had not changed since the initial assessment so it was obvious that the salesman did not consult the necessary experts on the team prior to writing up the contract. They then told me as they outsource the work it would be an additional $5k to the original contract (this was negotiated down to $500 additional).They essentially trapped me into service by providing a low ball contract, requiring payment to schedule causing me to have to obtain financing, and waiting 10 days as the problem compounded only to come back and say they couldn’t do the work as contracted (even though no variables had changed). I cancelled the contract and business with them and had a hydrovac company out to resolve the problem within 24 hours of calling at a fraction of the price. The only thing I received from my experience with was a lower credit score, a cc that can only be used for RR work, and a lot of sewage in my basement from 10 days of wasted time.
Not good, simple sneak job took for ever because they wanted to up sale by scaring my wife. They must be owned by Mr. Sparky
David Gregory
11 months ago
Our water softener bit the dust and started clogging our lines with a brown sludge that killed the water pressure and turned the water reddish brown. Zo came out and was able to troubleshoot the root cause very quickly and came up with a game plan. I was more than impressed with his knowledge and skills and how quickly him and Roto Rooter in general were able to get someone out here in less than an hour to handle my emergency. Our potentially nightmare holiday weekend was all turned around within a few hours on a Friday afternoon and my family and I couldn't be more happy.
David Williams
9 months ago
Zo and Miguel came out and used their expertise to quick diagnosis our issues. They were very personable and professional. And resolved all of our issues. We are so glad we called.
We had a backup and while trying to find out where the clog was a pipe was damaged. Miguel oversaw the restoration and clean up in a very timely and professional manner. The clog ended up being on the outside pipe and Eddy had it unclogged in no time. They did a great job and I would highly recommend them.
Melissa Black
11 months ago
Miguel Campos was extremely professional, very detailed, explained everything so we could understand, gave us his direct number in case we had problems, and was contacting construction crews immediately to get repairs started. Highly recommend!
Garland Wilson
a year ago
Our sump pump broke & back up battery was not working. Basement flooded. Miguel was fantastic helping explain what happened, what needed to be done & starting the process of it all. I appreciated his care & professionalism during such a not fun time for us!
Zo came out to fix a clogged toilet. He was friendly, knowledgeable, and fast! The toilet was back to working in no time. He then took the time to check our crawl space as we had noticed an unpleasant smell. He found the problem, showed us pictures, and explained everything very well. That was also taken care of quickly and well. We are very happy!
My appointment was between 6-8pm, but they got someone out to home by 3:30pm which was Awesome! Ruata was my Plumber & he was Fantastic! Very Friendly, Quick, & Informative! I'm happy that my kitchen sink is back to normal! Thanks Ruata & Roto-Rooter! Signed, A Happy Customer---Tamika
Diane Gorsline
a year ago
We were very happy with their work. Miguel Campos, the water restoration field supervisor, was very helpful with contacting our insurance company regarding the water damage cleanup. He helped relieve a lot of stress. The plumbers, Chana and Zo, were respectful and friendly and kept us well informed throughout the pipe repair in a tight spot in our crawl space. They went above and beyond to point out other plumbing issues we should keep an eye on since we have an older home. We will request them next time we have plumbing issues.
Justin Collmer
9 months ago
Very quick to respond and very prompt. So was very friendly and explained exactly what he was doing. He didn’t mind me watching so I could see what he was doing and ask questions so I could learn more about the process and what he was doing.
Annmarie Diekhoff
9 months ago
Miguel Campos came and assisted us will all questions and insurance claim needs . We appreciated him very much. He was very patient and transparent will all questions and information .
Kyle Roseberry
7 months ago
Miguel was very professional and helpful with explaining the process for repairing water damage. He provided great service, and is continuing to be helpful with the process.
James Hiatt
10 months ago
Miguel was very professional and extremely helpful. He is very thorough and ensured we understood everything that would happen going forward and our options. Highly recommend.
Today a plumber from Roto-Rooter Zo Liana came to our home. He was great walked me through everything and was patient with answering questions. He was quick in diagnosing the issues and offered solutions and completed the work. He cleaned up after himself and was courteous throughout. We had a great experience with Zo and appreciate him.
Laurie Irwin
10 months ago
Zo was our serviceman and was thorough, kind, upfront and very professional. Zo explained what he was doing, offered for us to look/check on what he was doing and finished up the work thoroughly.
Highly recommend!!
Zo arrived at my home promptly. He has been my service technician before and I was happy to see him because he is so friendly, knowledgeable and professional. He always offers suggestions on preventative maintenance. Zo explains things so well and takes time to demonstrate how to use products the correct way. I have such confidence in him. Zo is why I make Roto Rooter my first and only call when I have a problem.
We had an emergency leak start after 10pm on a Saturday night. After calling two 24/7 plumbers with no luck I got ahold of Roto Rooter and Mark arrived shortly after. After investigating he knew exactly what was wrong but didn’t have the needed part on the truck so he shut off the shower water valve so we could continue to use our water in other areas of the house until he could come back on Monday. Mark was very friendly and knowledgeable. To be safe Mark suggested having water mitigation come out to check the affected areas. Miguel arrived at our home close to midnight and thoroughly explained what we had experienced and how the process of the next steps would be handled. Both Mark and Miguel were fantastic.Miguel then scheduled for this restoration team to come out the following morning. Kaylin the lead for the project called me first thing the next morning to arrange coming out to the house to get the process going. He was also very friendly and thorough with his explanation of what was going to take place and his team Robert and Anibol got the equipment setup quick and efficiently. Robert then handled our daily equipment checks giving us transparent and detailed updates throughout the process. The entire team was friendly, professional and efficient. I was expecting this job to take the entire week and they finished within 4 days. Would highly recommend this team!
We had a toilet overflow due to a soft clog which caused a lot of water damage to multiple rooms in our condo. Miguel was very helpful and informative in assessing what happened and how everything could be fixed. He helped get a plumber from the company out to clear the clog. He explained in detail what happened, what it affected, and the steps needed to get everything taken care of. He also helped me contact my insurance company to make sure my claim was filed correctly. He had quick communication to answer any questions or concerns.
Lelang was amazing and explained everything he was doing in a way that was easy to understand. He was very professional and friendly and made a stressful situation easier to handle. Roto rooter was the only company who was able to come out and fix my sewer main on short notice and were very efficient in their work. Than you!
Ruth Ann Morrell
a year ago
Our technician, Zo, diagnosed our problem quickly, procured the needed materials and had our problem repaired in a timely. He showed my husband how to take care of another issue so that we did not have to make another expensive and unnecessary repair. He also cleaned up the area of the repair well.
Larry Freiburger
a year ago
Miguel Campos at Roto Rooter restoration services was very prompt and courteous. He was very knowledgeable about the claim process and what needed to be done to clean up and repair the damage. The work that has bee done thus far is excellent.
Charles Cole
11 months ago
Miguel Campos came out and met with my wife and I while the drain was still being unclogged. Awesome individual. Very helpful and knew exactly how to help us with our home owners insurance
Sn Kmm “SK” 1983
a year ago
I like meeting kind staff , it starts your day right! Thanks Pulo! We also have a month warranty, if any other problem occurs.
He gave us advices, answered our questions, and received a drain cleaner! Thanks for the fast response and I will keep you guys in my contact list!
Lovely Promises
11 months ago
We had a flood and they were very quick to respond (same day on a weekend). Miguel C. took the time to explain everything, he answered our questions, addressed our concerns, and was very professional. I highly recommend this company.
I moved in with my 80yr old mother about 6months ago after she had a fall, then hip surgery. We bought a condo 3 months ago and was sure that we had left all of home owners issues behind when we downsized. The property we have moved into had been inspected and had few troubles. But after doing some deep cleaning earlier in the day, and using the washer, the dishwasher, toilets, sinks and shower some at the same time, we were shocked when the toilets started overflowing.I was really concerned about the price, and the repair costs to my mom as she is on a fixed income. She knew that there could be minimal or it could cost an arm and a leg. Roto-Rooter sent a man by the name of Kyle to our condo in freaky fast time! I was shocked that he had actually arrived so quickly. Kyle was absolutely the nicest guy and he was patient with all of our questions, he answered everything in a way that we could understand, and he also showed what I have to call compassion to our situation. He never seemed put off by my constant asking, Will that cost more? It was as if he understood the financial situation and he was gentle, patient, and kind in his way of handling us two old crows. At one point, he even explained how there is not a service charge, if he had diagnosed the problem, but we didn't have the work done, there wouldn't have been a charge. IMPRESSIVE,Roto-Rooter!! Kyle explained what we could do in the future, and the do's and dont's of putting waste in a toilet and down a garbage disposal. He told us that we have a 6 month warranty on the work performed, AND, he gave my mom a 20% senior citizen discount. Kyle didn't have to do that, we would have been none the wiser, and that 20% was a nice chunk of change!In today's world, I've not always run across the most honest people that I needed to work for me, and when you are a woman and at the mercy of professionals, sometimes it's easy to be taken advantage of. At no time did either of us feel like we were being sold anything we didn't need, or have work done that was uneccessary, or feel like we were in over our heads.Kyle was the most professional plumber, and I honestly hope that he is appreciated by his employer, because we will call Roto-Rooter again, and it is because of the way Kyle treated us. He came off as genuine, knowledgeable, honest, hardworking, professional, kind, patient, and with a sense of humor I do think. He is the kind of person that I like to surround myself with because with ppl like Kyle, a person is SAFE! He isn't going to try to benefit from the bad luck of someone else.Roto-Rooter, thank you for sending Kyle, and thank you for getting out plumbing needs taken care of. They say that word of mouth is the best advertisement you can get, well, I will tell everyone what a great experience we've had with Kyle from Roto-Rooter, and that if they have any plumbing needs, just ask for Kyle, and tell them that Judy and Mandie sent you.
Gracie Mulholland
a year ago
RotoRooter came out with 45 minutes of me calling, which was so amazing! And everything was fixed, no problem, with in 35 minutes. So professional and kind 10/10 would recommend!
Bellinda Minkner
a year ago
We had an emergency main drain blockage on a holiday weekend with guests staying Zo, our technician, arrived quickly, assessed the issue, and cleared the blockage quickly after we were told by another plumbing service that they would not have the tools or expertise to address our issues until the following Tuesday. We are so very thankful for Zo’s professionalism, expertise and speed today!
Kyle was a Super Hero Angel of Mery!!! He successfully unclogged my backed up Kitchen sink in just about 30mins…when other plumbers could not! I have been battling my clogged sink for about 2 years…… And it was now no longer draining at all thanks to the last plumber. . This was beyond toleration and I needed an expert. I was quoted from other plumbers a procedure that would take 1-2hrs for an extremely high price. Kyle arrived about an hour after I called Roto Rooters. The cost was less than half other quoted plumber prices and no extra service fees for just showing up. Kyle came, assessed, diagnosed and actually fixed the problem in lightening speed ….and then he was off to conquer his next plumbing issue!! Kyle is my new favorite plumber!!!
Courtney Pontius
11 months ago
Called Roto Rooter for water leaking from ceiling. Miguel Campos showed up within 15 minutes and guided us through a very stressful situation. Miguel was fast, friendly and willing to answer any questions. I totally recommend Roto Rooter for all your water leak needs!
We woke up on a Saturday morning to none of our toilets flushing. (We have 3). They were able to get a technician dispatched out in a couple of hours after I called. The tech was able to determine that our water pressure had been compromised due to a buildup that came from our older water softener. He presented us with a few options to get the issue repaired, which we appreciated. He was able to get all the toilets back in good working condition in less than a couple of hours. We did end up discovering the next day that the buildup also affected the water pressure in our washer. The tech was kind enough to leave his number for us, so we called and he did attempt to walk us through what needed to be done to fix it, but my husband preferred to have them come back out. Same tech came and was able to get the washer back working and was overall very knowledge about the background of what happened to cause the issues. Only thing I would say I didn’t like was that they were a bit pricey, however I figured that’s probably due to the convenience of them being able to dispatch techs out so quickly, even on weekends.
Rebecca Smith
3 months ago
Cleared kitchen drain. Excellent service. Appreciated the coupon due to cost
.
Clint, Juhmal, Matthew and Miguel provided exceptional service and thoroughly explained our options to help get our bathroom up and running. I would highly recommend Roto Rooter and this crew for your plumbing needs.
I had a clog in the main sewer line right outside the house. I called another company first and after waiting 3 1/2 hours with no call from the tech, I cancelled and called Roto-Rooter. They sent the technician, Phillip, out. He was really very friendly and knowledgeable. He explained what he thought was wrong and what he would do to fix it. The price was not bad. He used the machine to clean out the drain and made sure the drain was clear before leaving. He tested all the different faucets and toilets in the house to make sure there were no other clogs inside and that the running water was leaving the house. I had a great experience with them and would recommend them to my family and friends.
Katharine Czinke
2 years ago
I received excellent service from Kyle. My drains were backing up pretty badly and he was able to resolve the issue quickly and efficiently. I appreciated the ability to book an appointment online and received a phone call with 30 minutes notice the day of the service. Once at my home, Kyle observed social distancing and wore a mask, gloves, and shoe covers. He was friendly and professional in determining the source of the problem and quickly resolving it. I would absolutely schedule service with him again if needed.
Miguel was kind and compassionate and gave good advice. He was refreshing after a tough week. Grateful for his help and customer service!
Michael Spurgin
11 months ago
Miguel got here in minutes when we had a pipe burst on 4th of July weekend. Prompt, extremely friendly, and ensured we’d be taken care of. Helped out with the plumber as well. Will only be using Miguel with Roto Rooter from here on.
Hot water heater sprung a leak on Saturday. Another company I have used in the past was able to shut of water and drain tank but was unable to replace unit until Monday. He provided a quote for a new unit and installation. Could not wait until Monday so contacted Roto-Rooter. Tech showed up within the hour of my call. After discussing price I shared quote from the other company and was told he could meet or beat it. Returned with another tech and they installed a commercial water heater with better warranty than first quote. Technicians were extremely pleasant, helpful and efficient. And the best part is the cost was around $250 less than first quote! I am very pleased with work performed/cost and would recommend Roto-Rooter.
Matt “Celiac_Matt”
6 months ago
James was very knowledgeable and helpful in the diagnosis and next steps. Very informative, great customer service.
The repairman was responsive, professional and did a fantastic quality job. But the price for a simple kitchen drain cleaning and a new garbage disposal
of $900 was significantly higher that what I thought would be reasonable.
We had an emergency plumbing back up on the weekend and RR sent a really experienced father / son team right away, they were here in about 30 minutes. They quickly found the source of the problem, were professional, tidy, and got things repaired and back up and running pretty quickly. I also liked that they explained options we had and what the problems were so we can look out for them again. We did have water damage from the back up and RR has a team ready to help with that as well and they do what they can to work with your insurance!
The Tech showed up 2 hours late. Then he said he did not have the parts and would return the next day. He showed up one hour late this time. Still did not have the parts. He went to Menards to buy parts and fixed the faucet. The price was WAY TO HIGH. The Tech keep talking about how little he was making on the job after Roto router took their cut.I will never use them again!!!!!!
Spencer Becker
8 months ago
Alex was really good and knowledgeable about our lines. Had previous companies that we use and were not happy with. We will be using Roto Rooter for our services for now on.
William Mundy
11 months ago
Laleng Zaua was the plumbing technician sent to fix the leak in my kitchen ceiling. He got the job done in a timely manner. If you ever need too use Roto Rooter, ask for Laleng. You won't be disappointed.
Two Thumbs Up!!!
Miguel C. was quick about showing up once we reported the damage. He explained everything thoroughly and clearly. He put me at ease that my flooded basement would be repaired in no time and that they would take care of everything!
Had an emergency situation when my water pipe broke . My technician Zo, was kind, understanding and sympathetic to my situation. He analyzed the problem and did what was needed to come up with a solution. He was profesional,courteous and fast . I would be In a bad situation if not for his promptness. Highly recommended. If i ever have an issue I'll be asking for him.. Thank you!!
I had Zo perform my service and he showed up on time, masked up and got right to work. Very respectful and conscious. His work was very professional and he made sure to clean the areas where he worked thorougly. Amazing technician..
Valdis Kremers
a year ago
Called to get quote for installing dishwasher apparently they don't do that. Asked what the charge is for installing kitchen faucet, they don't have clue. Asked what the charge is for Outdoor Faucet Sillcock install they don't have a clue. Only answer gave me there is $69 diagnostics charge to come out and look at the faucet! Really? Another plumbing company that don't know how much would it cost to install simple kitchen faucet?!
Maggie Rodriguez
2 years ago
Kyle was great. Went above and beyond to fix our clogged toilet and sink. Walked me through everything he was doing and kept me updated on what he might have to do if things were harder to fix. Was on time, polite, quick and efficient. Hopefully we never have to use the company again but if we do, we will request Kyle for sure.
Colton Carpenter
10 months ago
Zo was very professional, on time, informative, and anything in between that you'd want in a tech. I will be using their company for the remediation afterward based largely upon my experience today.
I really appreciate following up on a problem and resolving it quickly.
Zo, Miguel, and Matt are a great team! Very prompt and professional. Had me up and running in a little amount of. Highly recommend!
Robin Stevens
2 years ago
They were very friendly on the phone and communicated with me well. The serviceman even showed us a list if services with their price so we knew exactly what we were paying for. We had a clogged pipe under our toilet and he was able to remove the clog in under 2 hours. I would recommend this service to anyone.
My technician showed up in a timely manner and was very professional and knowledgeable. All of my toilets and sinks were backed up, and he had my pipes cleared and everything working properly within an hour. He was very thorough and triple checked his work. The price was extremely affordable. I am more than satisfied with the service I received from Roto-Rooter, and I will most definitely be using them for any future issues I may encounter!
Was very happy with the technician and the quick and timely manner the work was done. The price was high but that's expected with a set price for labor on the job. Was contacted by Roto Rooter about my concerns with the pricing and I thought it was very professional of them to respond back in such a timely manner. The issues I had were explained and taken care of very professionally.
Christen Wells
2 years ago
They were on time and quick! They even called an hour earlier to see if I was home. He got the diagnostic and unclogged the disposal in a matter of minutes. He showed me the price of replacing the entire disposal for the future. He could have told me it needed replaced today, but he made sure I saved the money. Super quick and simple!
I had excellent service. I was able to get a same day appointment and my technician arrived within the time I set. He was through, polite and knowledgeable. He fixed my issue quickly and easily. I would definitely recommend Roto-Rooter and I would use this service again.
Rusts from Roto-Rooter did a fantastic job. Everything was great. He is knowledgeable, on time and very professional. I would highly recommend.
Had a clogged kitchen sink. They were able to respond within a few hours and unclog the pipes. The cost was $440 which is expensive but they did respond quickly, the plumber was very professional and the pipe is no longer clogged.
Unclogged a toilet. Scheduled for 1-3pm but could show up at 10:30am. Called 30 minutes before arrival. Quickly fixed our clog issue. Thanks Kyle. Great service.
Great Experience. Had a slight issue with my online schedule not going through. Called rotorooter and they were super friendly and got a plumber out to install my faucet in about an hour. Andrew was amazing and talked me through everything he was doing to make sure I understood the process and kept me informed with regular status updates. Will definitely be calling them again if necessary!
Excellent service. Mark, Miguel, Damon and team did a great job. Friendly and professional, including great service at 1 AM when I first had to call! They made a tough situation easier to manage.
Jesse Wineinger
a year ago
Had Roto Rooter out to clear the main line after hours on a weekend. The technician, Zo, was friendly, professional, and very thorough. Will use them again.
Terra Christina
a year ago
I called for help Friday morning. After being here for 5 hours the guy said he was out of his depth and that another tech would be out to finish it.So then I wait two hours and get a phone call that some one will be out the next day. Ok it’s Christmas Eve I get it.Spent Christmas morning waiting to hear from this company. They call finally at 1 and rescheduled me again. Ok it’s Christmas… I get it.So it’s now two days later and the guy who is here says they don’t know who came here even though they sent them. I show them the call log. It’s all them. Now he says he has to replace a different part and it’s not in stock at a store. He’s going to have to wait till Monday to get the part from their store room.Monday morning. I’m supposed to work but have called off to wait for the repair guy. It’s almost 9am and I’ve heard nothing. I call and cancel because I need hot water today. I stink, my kids stink it’s time already.I have lost any hope that roto rooter has any concern about me not having hot water over the holiday weekend or that I ever get hot water.The quote for the repair just kept getting bigger and no one seems to care it’s dragged on for days, not from anything I’ve done. Also somehow it’s my fault that they don’t know who the first guy they sent is.I called to cancel and they put me on the phone with the tech himself. How uncomfortable. I’ve already explained my situation repeatedly.I’m planning on avoiding this company entirely in the future. They don’t care how the customer is.
Scarlett Kruse
2 years ago
Kyle was professional and very informative. Advised and educated me on additional issues that will be a problem in the future if not addressed. I really feel confident in the service he provided and the integrity of the charges! Took his card for any future needs.
Candi Daniels
3 years ago
Miguel was amazing and helped so much. Definitely will refer him to my family and friends.Update for second appointment. Thankful that Phil took great care in coming to fix my water heater. He worked with my schedule and everything. Thank you again
Megan Taylor
9 months ago
Zo was kind, personable, informative, thorough and professional! He did a great job and talked me through everything he was doing!
Christina Ryker
3 years ago
The technician was personable and did a great job installing our water heater. He ran in to problems but was persistent and solved them. We have used them in the past and have been pleased with their service. We will definitely use them again.
Zo showed up on time and was very knowledgeable and professional. Took care of the problem efficiently. Would not hesitate to use again.
Mr. Zo did an impeccable JOB. I cannot express the gratitude and thankfulness we have. We called Paramedic plumbing and was given every excuse not come out! It's RACE WEEKEND/HOLIDAY WEEKEND AND ROTO-ROOTER exceeded all expectations. I'm speechless of the service provided. Thank you Zo. ROTO-ROOTER you have an ELITE EMPLOYEE ON YOUR HANDS.
Slater Hogan
9 months ago
Kyle was great. We had emergency leak on a Saturday and he came right away and got everything fixed quickly.
Carolyn Wirey
5 years ago
First time ever having to go through a place like this. Had a major crack/leak in our main water line. I was able to go online and get an appointment easily and quick. All contact we had with the company was fantastic. They were very nice and helpful. The person who came to our house was very nice and was able to answer all questions we had and able to fix our problem immediately for a very reasonable price. Our experience was great and if we ever have to call someone out again, we will definitely be going with this company again!
Provided courteous and professional emergency services on a weekend.
My appointment window was between 12pm and 4pm, which I thought was a bit wide, but they will call you 30 minutes prior to showing up. I was pleasantly surprised when I was called 45 minutes before the window for my appointment saying that they would be there in 20 minutes. I was close by my house, and the technician, Dave, got to my house before me. I showed him my issue and he got to work immediately and was done in about 25 minutes. I am very pleased with the results as well as the friendly and courteous service they provided while in my house. Will recommend to friends and family if they ever have an issue.
Vala came out Sunday morning for an emergency leak inspection we thought was a toilet base or water heater plumbing. He arrived within 45 minutes of the original call and went straight to work diagnosing. He had the approval to open the drywall for further inspection but decided to check “one more thing.” Turns out our air conditioner is leaking. Drywall saved and Vala is on his way with a smile. Great service and a true professional. Thank you!
Miguel and his team are wonderful!! Very professional and caring. We had a situation where a third party company dropped the ball for mold and asbestos so Miguel and team did not wait, they came in and took care of the job. Thanks to these guys my parents home is literally as good as new!!
Derry Middlebrooks
2 years ago
Kyle was professional and courteous. He was competent and solved the problem in less than 30 minutes. Just the week prior, we called on a competitor that took 2 days; 6 hours one day and about 4 hours the next; charged over $500.00 & the problem REMAINED. Roto-Rooter, my business is coming back to you. Kyle was a Problem Solver.
Shower was giving out extremely hot water at times, lukewarm water at other times. Turning the handle did not help to adjust the temperature. So called RotoRooter. They fixed the issue with a new handle, but it cost $900+ and the new handle looks cheap (chrome) compared to the rest of the shower fixtures (brushed nickel/copper) and RotoRooter has not responded to our calls about this issue for more than a week now.
Miguel, Zach, and crew did a fantastic job of finding and cleaning up the water damage throughout my house! They were extremely polite and finished their work thoroughly and as quickly as possible. I would definitely recommend them.
Jessica Harris
6 years ago
I had a water heater that needed repaired. I spoke with Todd and a technician came out quickly to diagnose the issue. Andy 1501 was amazing and professional. He came back to install the new water heater and was on time and completed within two hours and everything worked awesome and looked nice and clean!! Would definitely recommend! Very impressed!!!
jesse cahill
8 months ago
Very prompt service for a new customer booking online. Booked appt about 7am, tech onsite before 10am. Very prompt & professional, definitely recommend.
Zo was great!! Very professional and responsive. Gave great detail on exactly what the problem was and how he fixed it. Gave great preventative tips as well.
Overall this was a good experience. We had work done to replace our water heater the correct way and using a more appropriate appliance suitable for our size house and family.
Lucian Lupinski
5 months ago
Came when they said they would properly diagnosed the issues knew what he was doing and fixed the problem
Despite the sh!#%¥y situation, literally, Miguel Campos was incredibly helpful getting things set up for the restoration required. Miguel took his time not only to ensure the root cause was addressed quickly, but took his time to explain the next steps in the process to restore my home. He and then team made the situation as great it could be. Thank you.
We needed a valve installed to shut off the water to the icemaker. The first technician came out but didnt resolve the problem. I believe it was just a lack of communication. We called back and they sent out a second technition, Van. He had the problem fixed in no time. Very satisfied with the service we received. It is good to know they make good on their word. Again, Van is an excellent tech.
Kirra sutton
8 months ago
Miguel was so responsive & helpful in walking us through what we were dealing with. He listened to all our questions & concerns.
The Roto-Rooter service man responded very quickly. He quickly assessed the problem and provided me an estimate prior to completing the work. He was very did a great job and explained what he was doing. Very happy with Kyle's customer service.
Shout Out to Zo! For snaking my mainline. Communication was excellent the entire way and he wouldn't quit until the job was complete! 10 out of 10 service! 5 out of 5 stars!
Jackie Cutshall
3 years ago
We had a flooded basement and called Roto-Rooter around 12:30PM. They arrived shortly after 1 and brought the plumber and the restoration person! This was very efficient. I called insurance while they were there and got the whole process started.Thank you thank you for your punctuality and professional and friendly staff.
Yolanda Palmer
4 months ago
It was very pleasant and very detailed in the problem fix it great
Erica VanMeter
a year ago
Had to have a whole new sewer line ran for a house on a concrete slab which meant they had to tear up most of the floors inside our house. Experience was great before the work began, however once they got started there were just dumping old pipe into the ground and after we requested them to dispose of it properly. Rushed to get it done and now our toilets' don't sit properly, they never came back to connect a drain pipe for us or put gravel in the driveway that we paid for. We now have a huge sink hole in our yard as well. I've connected them and no response. $30,000 of work and they couldn't even finish the job. We now have to pay for gravel to fill the driveway as well as rent a truck to get it there since most placed require a minimum we also have to buy dirt to fill the giant sink hole. Two days of work for Roto Rooter and $30,000 out of our pocket to only have to spend even MORE money in repairs.
John Mikesell
4 years ago
They were great! Fast, friendly service. Jeff was even able to find a clean-out access in the front yard that I didn't know was there. I really appreciated the camera system. Jarrett was able to show me the condition of my pipes. Highly recommended.
Serviceman was very professional. And his work experience helped him get his rooter snake unstuck shortly after getting flow back in my main house drain. He explained everything that happened as well as assuring me that he WOULD GET this problem fixed. And he did. Thumbs up!
*** UPDATE***Bryan and Earnie finished the job and did a great job*UPDATE*My fiancé received a call from the manager, Hal Glen, who called to apologize and make things right with us. He offered us 10% off and made it clear this is not how they run their business. Roto-rooter is now here and finishing the job. With that being said, I would recommend Roto-rooter if this was an uncommon occurrence. Thank you, Hal!My fiancé and I called Roto-rooter on 3/3/21 for a drain we thought was clogged and expected a simple clean-out. The technician was very kind and reassured us many times that he was confident this solved our problem. He suggested a camera come to double check to confirm the problem was solved by the clean out. Long story short, the camera found root rot and an old plumber’s cable among other issues and suggested we have a section of our main replaced and jetted on 3/4/21. Turns out, 31 feet of our main now needed replaced. They pipe was replaced completely on 3/9/21, however, the hole was never filled (7ft deep, 31ft long). We called on 3/11/21 to ask why nobody has come to fill the hole, which we were told they were waiting on the inspector. By 3/15/21, nobody had shown and I called asking what the hold up was. The women on the phone told me she is just as frustrated as I was and would not be as patient as we have been and told me the inspector had been there Friday and the workers should have been there that day to finish the job (you guessed it, they were not). She told me to call back if they had not shown up by noon on 3/16/21 (today). Of course, at 1pm today I had to call yet again (three times if anybody has lost track). I was told they would be here this afternoon. IT IS 5:34pm!!!!! Nobody has come, nobody has called (oh, except to confirm the final payment would be due today!!!!!). This company is expecting us to pay $10,250 for a total of 8 hours (GENEROUS) of work. This is not how this should be done and I’m hoping somehow this company can make this right...*we had pleasant experiences with the technician and Michael Grub (field supervisor). My complaint is with the way this business is run!
Jeff did a fantastic job. Was very polite and professional and clean. Wore all the protective coverings to ensure me and my family were safe while he did the work. Would recommend.
Had a leak under my kitchen sink yesterday. Didn’t know who to call. Their customer service representative indicated that they have no service fee, but the technician would assess the issue when he arrived.Technician arrived quickly. But he advised there was a $249 minimum fee! They should have shared that with me when I called them. Boo for Roto Rooter taking advantage of the customer and price gouging!Technician took 5 minutes to fix the problem. $249!!
This is the second time we have had Phil out to clean our drains. Our house is 120 years old and needless to say it’s quite quirky. We know it could use with an eventual re-piping, but for now Phil keeps things moving and we don’t feel pressured to tear out our entire basement. He is friendly and helpful, clean and efficient. We would highly recommend him.
Morgan Rhodes
9 months ago
Hired them to replace flapper in my toilet. The ones they had didn't solve the leak and then they charged me $129 for a diagnosis when I was the one who had already told them what was wrong. Major rip off!
Caroline Henry
2 years ago
Our plumbing issues started on 12/28 when our main line backed up and flooded our home at 4:45AM. We called RotoRooter and had someone come out later that day. The two technicians claimed they cleared the clog and that it was a simple toilet paper clog and charged us $600. A few hours later, a field supervisor called and told us that it was NOT toilet paper and that it was tree roots in our line and suggested we get a cleanout but that we were ok to use the facilities in our home. With the holiday, we did not start the cleanout process. After taking a shower on 1/1, the shower was draining slowly and then the toilet in that same bathroom started bubbling. My house immediately flooded again. We called at 4:45PM and was told someone would be there within two hours. No one showed up until 1AM. This technician claimed the first technicians did NOT clear the clog and that he was able to successfully do so. We had another field supervisor come out on 1/2 to go over getting the cleanout process started. He advised that since it was a Saturday, we would have to wait so that they could call the city to get zoning and clearance for the project. The cleanout process started on 1/6. The excavation crew started digging where they assumed our main line was and could not find it. They left for the night. They left their backhoe in my yard for two days and did not return until 1/8 unannounced. So instead of digging deeper, they dug up a huge portion of my yard looking for it, only to go back to the original dig spot and found it 2 feet deeper. Once installed (which it was crooked by the way), the field supervisor was supposed to have a water jetting crew come out and jet the line for two ours and then send a camera down the main line to see if we had any bigger issues on our hands. He contacted us about an hour before our appointment and told us he could not come because the office had been exposed to COVID-19 and he had to quarantine (this was after he was in our home and around our family with NO mask). He told us since he could not come out, he would get someone in contact with us. This did not happen. We called the office for two weeks to try and get someone to come out and finish the job since we were and still are living in a hotel (since 1/5). No one would call us back or come out to our house. Once our field supervisor came out of quarantine, he contacted us and got someone to come jet the line and sent his camera down. We had tree roots in the line and he also said we would more than likely need the lines replaced as they were old clay pipes. We worked with the city would agreed to replace the piping for us at no cost. However, when they came out, they had to completely removed RotoRooter's cleanout because they installed a 4IN cleanout and city protocol is 6IN. The city also told us they would come back and clean up the mess RotoRooter created in our yard at no cost. I have contacted our field supervisor numerous times to try and get a refund or at least talk to the GM, I have left numerous voicemails for the GM with no return and even sent a complaint to the customer satisfaction manager with no resolution. I submitted a complaint with the BBB and I am awaiting a response on that. Please DO NOT use this company. They clearly do not follow city protocol and once they have their payment, they are not willing to correct or work with you at all. If they refuse to refund I will be disputing the card charge and seeking legal counsel. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY.
Known_Terrestrial
4 years ago
We just had a new sump pump installed by Andrew C. at Roto-Rooter. It is only the second time we have used their services and we were extremely impressed with the service. Andrew was upfront about the cost. He thoroughly explained all of our options and worked with us to find the best solution for our budget.Our new sump pump is fantastic. It is significantly quieter than the last one. Andrew went above and beyond to remedy some issues with the pipes, making the pump quieter, more efficient, and giving us peace of mind. He was very smart, professional, and clearly exceptional at what he does.In addition, we received very quick service. Andrew made it to our house within one hour of the original call (on a Saturday). This was extremely important since our basement had taken on water before and we planned to be away from home the following day. Should we have any issues in the future, Roto-Rooter will be the first and only call we make.
HIGHLY RECOMMEND! Had a middle of the night drainage/sewage overflow into our home and Roto Rooter responded quickly, came out to our home ASAP and diagnosed, fixed and mitigated the issue with ease and courtesy. I’m so glad I found them during this stressful time. I was especially happy with my project manager, Miguel, and the drain tech, Jarrett, and our first plumber, Matt, however everyone was knowledgeable, friendly, clean and professional. Miguel answered all of my questions and even helped me navigate insurance- he even called my adjuster to explain what was going on. My insurance company was also happy with Roto Rooter’s documentation and communication. This was a condo so was even more complicated to manage and Roto Rooter had to communicate with unit below me for repairs and did so with ease. Very happy with our service!!
Service call arrived same day as initial contact. Scott was very informative, professional, and friendly. He cleaned up after himself and didn't waste any time in accomplishing the task. I was quite happy with the whole experience.
Phil was on time, professional and did his job completely.
Kima was excellent and offered explanations on our issues. He was able to show me what happened with our kitchen line drain and ways to avoid issues in the future. Will def recommend to friends and will use Roto Rooter again!
Judith Rearick
11 months ago
The technicians were very kind and responded quickly to my water accident. They knew exactly what to do and were very reassuring in the midst of a lot of stress.
Ramesh Chandran
5 years ago
I can't thank RotoRooter enough for their service. I called them around 7:00 pm, around 7:15, i got a response. Around 8, Andrew came knocking on my door and by 9:30 all of my issues were resolved. The level of professionalism shown by Andrew and his team were exceptional. I will definitely be reaching out to them for any further needs. Thanks guys.. .you guys rock.
My name is Anthony Bolden and I’ve had this leak in my wall for some time! I finally decided to reach out to Roto Rooter to help me solve my problem! After speaking with a very kind customer service rep that told me a plumber would be dispatched and arrive at my residence within 45 mins. I was greeted by a plumber by the name of Vala who arrived in less than 45 mins! Vala was punctual, kind, knowledgeable, and very efficient! He was done within 15 mins! I recommend this company to anyone for their plumbing needs!
Sewer line was clogged. My husband worked on it himself for 2 days no luck. Called Roto-Rooter, they sent out Eddie #1175, he was awesome and helped us out so much. So nice and friendly. Sat and explained everything to my husband and gave us a discount. He seriously was so nice and an amazing example for this company. If we need help again I will request Eddie to come back out.
Jonathan Hollis
3 years ago
Andrew C #4782 was extremely helpful with getting my hot water heater replaced. He went out of his way to make sure that I got the best deal on a hot water heater and helped me check first for the warranty or insurance coverage. He was excellent with customer service and an outstanding young man.
Service was incredibly quick and the man was very friendly! I am extremely happy with my service and they came out immediately after I called. Best part was that they don't have any fees just to come look at the issue like other services, and they also have good discounts on their website. I believe the service man's name was Scott and he deserves a raise!
Janice Witham
3 years ago
Jordan 3240 did a fantastic job and was so helpful. He went out of his way to try to locate the clean out even though there was none. He explained everything that he had to do and was vary careful to not make a mess and to clean up after he was done. I really appreciate his friendliness.
Two thumbs up for Fishers Roto-Rooter. Caleb and his assistant, Brett, did an excellent job of excavating our bathroom shower, putting in a new drain and replacing the floor. They worked quickly and efficiently and completed the job in about 4 hours. Definitely would recommend these guys. Thanks Caleb and Brett for all your hard work.Cindy Hayes
Jadi Ann Prince
4 months ago
It’s was so easy and fast wonderful experience with your company
Great job and fast work! I called Roto Rooter on Saturday and they were out within 30 minutes. Puia was wonderful! I told him what the issue was and he found the problem right away. He showed me where the main water shut off was as well. He also fixed my hot and cold water issue. My bathroom remodel is now complete after 7 months. I highly recommend Roto Rooter!
Samantha Brown
5 years ago
Technician was great, the only problem I have with Roto is that they wouldn't give me an estimate over the phone. I told the lady I just wanted a water heater flush and how much are those usually. She said the technician would give me an estimate on the day of service. The only reason I didn't push harder for an estimate is because I had seen a coupon for another company that was a $49 water heater flush, and assumed the full price wouldn't be much more than double the coupon. Turns out it was $375 though, and completely through me for a loop! I must say I'm at fault for not insisting on an some kind of estimate and making price assumptions but, I really think Roto should have their customer service people give estimates over the phone too.Again though, service technician was great! Super polite and very fast.
Technician came to our brand new house and installed a water softener. He was very polite and professional. Service was more expensive than I thought it would be, but we feel comfortable knowing the install was completed correctly and looks organized
Leonid Alperovich
a year ago
Xena did perfect job. He was very professional, polite, friendly.
Very happy with his work.
This was the first and will be the last time we use Roto-Rooter Plumbing. We had a leaking drain pipe and leaking water pipe in our guest bathroom. The initial Roto-Rooter employee that assess if water damage has occurred told me this fix was “an easy fix.” I had already bought one of the needed parts but was not confident in replacing it myself. The plumber had quoted me $356 to fix the leaking problem. He approached me after an hour saying that there was another part that needed to be replaced and it would be another $100 plus the price of the part to fix it. He quickly jumped down to $50 plus the part to installing the new piece for free if I paid for the part. The plumber was gone for an hour and a half getting the part even though multiple home improvements stores are within 20 minutes or less. The plumber replaced the part, did not turn the hot water back on, nor verified that all of the leaks had stopped. Another plumber from Roto-Rooter had to come repair what he should have done the first time. An “easy fix” turned into a 4 hour debacle. If you want to be priced gouged, then Roto-Rooter is the company for you!
Nathan Tupper
3 years ago
Roto-Rooter came to the rescue when the Beech Grove city sewer backed up through my basement drains. They were there that evening cleaning up the mess and stayed at it till late into the early morning. They stuck to it the following days till all was dry and treated. Miguel and his supervisor Adam made sure the job was completed efficiently. When we discovered the city wasn’t going to pay for it they were able to adjust the cost for my family to afford it.Merry Christmas!Thank you guys for everything! Nathan
Great service,very through and will use again in future, a+++ 5*
Hannah Carrico
a year ago
We found 2 of water throughout our entire basement one night after 7pm, and unfortunately it included sewage backup. We were at a loss for what to do, but Roto-Rooter answered the call and sent out a team within a few hours. Miguel Campos assessed the damage and set up for his team to come in the very next morning to start removing the damaged carpet, baseboards, and drywall and start the process of drying out everything. Stan Scott and his crew were very professional throughout the mitigation process and made piles of our belongings in the garage- mementos that might be able to be saved, our children's toys, and items that were soaked and needed to be tossed. We really appreciated how quick and thorough they were in the cleanup. Also Ruata completed the draining of the water and clearing the line that was backed up on the night that we called, staying at our house until after midnight, which we appreciated as well! While we do not want to be in this situation again in the future, we would definitely recommend Roto-Rooter to anyone needing their services!
Called one of their plumbers out who was unable to fix the problem I called for, but plumber made an honest mistake that ended up causing significant water damage. Spoke to GM about it, he said he'd call me back in a day or two but failed to do so, and then would not return my calls after. My insurance has now paid for it all, with me paying the deductible, and now I have a claim record on my house that I never would have had if Roto-Rooter would have had integrity to do the right thing. Not to mention the headache of having to find repair services to replace my garage ceiling and having to personally rebuild a wood closet system that was damaged by the water. I literally would have been better off if I had never called them in the first place.
Patricia Cortellini
5 years ago
Eddie came promptly quickly reviewed the situation and kept us informed the whole time. He corrected a previous company's error and then used the camera to discover that the trap had been covered with concrete. he gave us options and went to work to uncover the trap and snake the pipe. He cleaned up and treated our property like his own. He was very competent, friendly and experienced. Thank you Eddie.
My technician was professional, informative and very nice to work with. He came within the time given and completed the work clearing out my kitchen drain without any problems. Very satisfied and will definitely recommend your company.
I am a first time homeowner of an older house. Who knows when the last time, if ever, the floor drain cleared of who knows what. It took two technicians and a camera to fix the problem, but they got the job done. I was only charged for the original service rendered. More important to me, they took a highly stressful situation for me and made it run smoothly. I don’t know what I would have done with out their expertise.
Our sink had a lot of standing water and it seemed that our drain was clogged, this was also causing problems with our dish washer. We called Roto-Rooter and they were able to come out the next day, which was great! We had one technician come that didn't seem to know what he was doing, and ultimately he left and said that he'd send someone new, but did not give us a time. The next technician who came was named Khuma and he did a great job! He fixed all of our problems in a little over an hour and was very friendly.
Sylvia Finkton-Ackles
5 years ago
Excellent Service. First I love that there was not an extra charge for weekends?. The technician was very knowledgeable and professional. The job took about 5-6 hours. He kept me updated and made sure He was not inconveniencing me. Will definitely use again and recommend.
sharon williams
3 years ago
Great job Vince Denton great job completed in timely manner,engaging with conversation and explain everything. Also was told about preventive measure for the future. Will use your service again. Also helped wither the food drive which gave me 10 percent off bill. Price was little high I thought could have shopped around m. But it was ab urgency situation.
Isabelle Fisher
4 years ago
Our hot water pressure kept getting weaker and weaker. Then our hot water tank started leaking and wouldn't work altogether. Roto-Rooter came out the same day and had the problem fixed in a matter of hours. The technician explained everything very clearly and gave us our options. He let us know the least expensive option should fix the problem, but if it didn't, then we would get that amount off of replacing our system. We felt very comfortable and confident with our decision. Now our water pressure is stronger than ever. Would definitely call them again with any issues.
Nicholas Simac
6 years ago
I had great service over a weekend. I had a slab leak repair and restoration and water heater replacement. Roto-Rooter was there within an hour and started the work. They worked directly with my insurance company and so far everything has been so smooth during this disaster.
Haris Siddiqui
2 years ago
We needed Roto-rooter to come out and clean out grease drain. Alex, who showed up on time. Was extremely professional and very helpful. We got right to work and took care of all the issues we pointed out. We will be using them going forward!
The service was awesome and I'm very appreciative that Kyle was the serviceman that provided the service. When Kyle quoted the price I immediately knew there was no way I could afford the cost. Earlier hat day I had a new resin brim installed for my water softener and it was not inexpensive. Kyle informed me that he had a coupon that could help me with the cost. Once he gave me the cost with the coupon I was elated-Almost grab and kissed him but did not want to be charged with sexual harassment LOL. So often we are afraid to go with big name companies for our plumbing needs because of fear that it will be more more expensive than the neighboring handyman plumber. I must admit I was very happy with the service Kyle provided. Need more customer service people like Kyle.
There are just a few things you want when you have a water leak. You want them there quickly, you want a solution, and you want someone who is professional and enjoyable. Andrew was quick, efficient, and gave me a really good idea of what I was dealing with. Nice guy, friendly to the pets, explained everything, impressed me enough that I asked for his name and ID to leave a review! (Thanks Andrew C. 4782!)
Stephanie Davis
6 years ago
The gentleman that serviced our gas leak was professional, kind, and knew what the problem was and fixed it quickly. I waited a few hours before they got to the house; however it was a Saturday and they only had two team members available to give me the service I needed. The price was a little steep but the service was great!
I have a very good experience with this company, which is the reason I keep using them. The job is done satisfactory.
Unfortunately this was the second time we had to have them out in a 2 week period but they were right back out in less time than expected. Fixed our issue with a 6 month guarantee that if it happened again they would come out at no charge.
Shirley Milligan
a year ago
Miguel Campos did a great job explaining their services and what was going to happen next when our basement flooded due to our sump pump going out. Great customer service.
Tuesday Duffer
4 years ago
Buyer Beware with these snakes.Do not allow them to talk to your insurance company before they give you a quote. They found out the exact amount my insurance was willing to pay for cleaning up my basement and amazingly, it work came to exactly that number.Then when I discussed it with other vendors and my insurance adjuster they both said that the price was 30% higher than what it should have been.When I asked them about it and tried to work out a more reasonable price this is what I received back.The total payment of $%%%%.%% is due by 11/9/2018, after which a lien will be placed on the property for the amount due.When I decided that I had to pay them here was our correspondenceI received my insurance check on Monday of last week (9/29) and attempted to work out a more reasonable price, but when it was apparent that your company was committed to ripping me off I deposited the check on Friday (10/2). It's a two party check so there's a five day hold on it. I told your accounting department this, and here's the response I received.If we do not receive payment by 11/9/18 a lien will be placed on property and account will be turned over to legal. The contract that you signed states that payment is due to us by the 45th day and this is past that point. Again, if payment is not at the office by Friday 11/9/18 account will be turned over to legal and lien will be placedSo they immediately go to threatening to place an lien on my property. Learn from my mistake and stay away from this POS company.
Trystahn Voss
4 weeks ago
Refuse to work with me to obtain information for my warranty company.
Jeff was great, I used Roto-Rooter company before and he had a list of the other services that they had preformed. He was thoughtful, professional and informative. I will use them from now on to help me out with my plumbing issues.
Nate & Amber Summers
4 years ago
I really wanted a small company that took mold seriously. No one could get out here quick enough. So i called the first co that showed up on google and it was roto rooters. They have been amazing. They got here quickly. We’re super knowledgeable about mold. Got all the water damage taken care of in a day. Answered all my questions and were just very available and personable. This big company is actually great and id use them again.
Karen Riesterer
6 years ago
The technician came out on Sunday for an emergency service call. He did an excellent job and he didn't leave until the job was completely finished. Top notch! I would highly recommend Roto-Rooter! No problems!
Grayson Kneisley
2 years ago
Kyle was awesome! Very professional. He said not to worry, he would take care of us. He certainly did. Highly recommend using Roto-Rooter!
David M. Johnson
3 years ago
It was the Sunday after Christmas and my basement flooded - not something anybody looks forward to and the panic set in immediately. I called around to several companies and Roto-Rooter was the first company that could send someone out for emergency service. The work was done within about an hour and my basement is now flood-free. Phil, the technician, was extremely professional and personable. I would highly recommend Roto-Rooter for all your plumbing needs.
The service that was done was good but only because of the technician being very thorough. However, the price for the service and the insane cost for the sump pump/battery back up left me with a bad taste in my mouth. I am currently having my basement restored through Roto Rooter's water cleanup service, so it remains as to how exorbitant that will end up being. ***UPDATE***I received a discount for an issue with water restoration and for the cost for the sump pump.
Sarah Bennett
3 years ago
We had issues with our tub and washer backing up/not draining. Jeff with Roto-Rooter came out and got our drains working with no issues. He also got some roots out of the line as well. Very professional and friendly.
We had a issue with our toilet not flushing. The service man who came out, Muana, was very friendly and knowledgeable. What he suspected proved to be the case. He was quick to install a new toilet do gave us a good discount.
I had about 2 ft of water in my crawl space, called Roto-Rooter and received same day service in the middle of several consecutive days of rain and flooding. Ray was awesome! Between Friday morning and Monday afternoon, the water was pumped out, new sump pump was installed and complete water restoration services were complete. Extremely professional and courteous, answered all of my questions.
Had a good experience before, but tried again and they cancelled on me day of with no option to reschedule until at least a week later. This was all more than a year ago, but just ran across my review to edit it. Went with a competitor (won't name, that's a bridge too far) who fit me in that day. Won't ever go back to Roto-Rooter.
Had our sewage drain cleaned. Called on Saturday evening to set up appt. They had appt available for Sunday morning. Guy arrived on time and got right to work. Laid down a tarp to keep the floors clean. Wore plastic covers over his shoes to keep floors clean. Had the drain cleaned in a hour. Supervisor then showed up to run a camera through the pipes. Supervisor had a lot of knowledge of what we needed to do and what we didn’t need to do. VERY HONEST which I loved and felt very comfortable. The price seemed a little steep for me but hey that’s part of being a home owner lol not to mention you do what you have to to get poo out of your tub. Water goes down the drains so fast now. Lived here for 15 years and have never heard water being sucked down the drain.
Kyle arrived on time and took great care of my problems. I am home on Leave from Afghanistan and Kyle fixed my problems that I would have spent hours trying to do myself, allowing me to have much more free time.
Excellent service
The technician was on time and quick with the job. All is well! I appreciate the customer service.
Hard to rate this - Chaung was the only plumber from this company I can say was excellent. He was the 5th one to come out in 4 days. The first 4 either had no clue what they were doing or contributed to the problem. Had to keep my water shut off for 4 days. Chaung came in took one look and fixed the shower in an hour with no issues. Ask for him for good service.
I had a nice gentleman named Chawng Vunga arrive at my home yesterday around 12:30pm. I needed a new faucet in a tub and a toilet repaired. He was very professional and very personable. He even complimented me on how clean my house was. he needed to step out and get some additional parts needed and returned in an hour. he completed the work and reviewed it with me. he did mention my drain was draining slow and if it gets worse to call them. He shook my hand with he left. I would highly recommend him and his company!
I'll give them some credit because they're one of the few emergency plumbers to even answer and they did eventually clear our main line. Aside from that we are thoroughly dissatisfied with our service. The tech tracked dirty sewage water all through our house, had my husband carry his tools that had just been down our toilet, left his soaking wet shoe covers in our closet and he still said he'd have to come back tomorrow because he didn't want to run a camera tonight. This cost $350 to clear a pipe which most companies will do for $99 and they won't leave their garbage behind. I'd rather wait for someone else to make it out here than use roto rooter again. We now have to take off work to meet them again tomorrow, have our carpets cleaned of the sewage he tracked, and have destroyed about a half dozen towels soaking up the mess that was not there before he came.
Alexa Stewart
3 years ago
Jeff was incredibly professional, courteous, patient, and polite. It was an absolute pleasure working with him and having him in our home today. Would 100% recommend both him and Roto Rooter
Miguel Campos #420 has been extremely helpful! His customer service has been nothing short of awesome. We really appreciate his help and his caring attitude. We have been placed in great hands. Thank you Miguel!
Valorie Werner
3 years ago
Lal provided great service, arrived on time and within an hour of my call to Roto Rooter. He did a great job fixing the clogged kitchen sink the day before Thanksgiving dinner! Lal was professional and tidy, and left everything clean. Thanks!
The tech that came was friendly, polite, and professional. He did a through job and I am completely satisfied with the service. My only suggestion would be if the customer had the option and purchasing the hardware needed for a job as a potential cost saving measure if possible.
Jeff was able to get the water flowing again and they discounted the service because I donated to the canned food drive. The whole team stuck with us over several days on getting the drain flowing again and didn’t charge anything until they were sure we were draining again. Great work!
Stephen Battiato
4 years ago
Great experience overall, quick response to my online request for service and as quickly in getting a tech out to fix my leak! Van, tech #3301, was great, he was professional and explained everything to me, I was impressed most by how quickly and efficiently he was able to fix the issue!
Angela Patton
3 years ago
I loved the fast, efficient and prompt service from Roto-Rooter as it was a Friday night at 7 pm and all of a sudden my master bathroom toilet was clogged and I called several companies and Roto-Rooter was the only one able to come out the same night. This was important since I was having a family party the next day at my house and I appreciated that they don't charge an emergency after hours fee and I didn't have to wait long for them to show up either. And I originally thought it was a clogged toilet only but the water line to my water heater was clogged also and I didn't even realize it and what was great a supervisor came out first before the technician to diagnose the problem and he told me about the clogged water line and let the technician know so that he would know what he was coming into. The technician Christion Faulds #2324 who came out was very professional and cleared both clogs quickly and even gave some advice on how to prevent future clogs. And I even got a price discount since they were clearing more than 1 clog. I would recommend Roto-Rooter to anyone that needs plumbing help and they really know how to take care of their customers.
Nathan Spainhower
5 years ago
Had a main drain back up. Contacted roto rooter and someone was at our place an hour later. Kyle Wiening was our tech and he was very professional and informative. Would recommend to anyone
Zo was our technician and did a phenomenal job. Highly recommend for how responsive he was and the great work he did.
We worked with Laura and Kima from Roto Rooters, and had a great experience from start to finish! Laura took my phone call, and was able to schedule a nearby technician to come out and help us within the hour. Kima was our technician. He listened to our problem, and explained different possible solutions, and what the price would be for each before he did anything. He said he would start with the lowest option and work our way up if the problem persisted. Thankfully, the first option cleared our drain! :) Kima gave us some tips on how to keep it from clogging again. He was so helpful, we were very thankful for him
Marissa Mulvey
6 years ago
Khuma came to my house this morning to help get our sink unclog. He was very thorough and explained everything well. He did the job quickly or professionally. Very happy with the service!
Miguel and his team did a great job after a leak. I found it on Friday morning and by Friday afternoon, fans and dehumidifiers were installed to dry out the areas. The plumber, Kima, stopped the leak; Zack and Nick pulled out the damaged materials and installed drying equipment; and Jonathan kept tabs on the drying over the weekend. This team also did everything possible to help ease my concerns and minimize the disruption. They all worked together beautifully. It was a good choice to use RR.
Did a fantastic job. Another vendor never showed up after two day. Roto was there at the house working within the hour. It was worth the service and feel the sewer lines will not be a problem in the future.
Matthew Shrum
5 years ago
Friday night of Labor Day weekend I suddenly developed a problem with the toilet cabinet where a rubber piece to the plunger came loose and would not secure so I had a steady stream of water running and it would continually flush once enough water got in the cabinet. I tried to just turn off the water until I could get it fixed but find out the shut off valve was stuck and could not turn off the water. I waited until Saturday morning to call Roto Rooter and chose them due to a neighbor working there and he had helped me change my porch light a couple of months ago eventhough I had never interacted with him before. Roto Rooter had one of their employees working today to my house in about an hour. He checked what I had said and told me what he would need to do to fix it and gave me an estimate. I said to do it and it did not take long for him to fix both issues. I no longer have to deal with the constant running water and if I need to in the future I could shut off the water. Thank you.
Andrew is a very professional, honest and hard working guy. I feel so lucky to have him to fix the leaks in my house. It was a tricky case, but he managed to fix it the best way. Appreciate his great effort!
Megan Woodward
6 years ago
I took a shower today in our home we've lived in for 18 hours. I went downstairs afterward to check on my cat and realized there was water EVERYWHERE! The drain backed up in the basement shower and out from the toilet drain! I called and they had someone to my house in about an hour. The guy was here almost three hours working tirelessly to get the root out of my lines that he found. He tried from outside and then down in the main access downstairs. Thank God he got it! He could've given up and called for digging, but he didn't and that's a huge relief. He was very courteous. Tomorrow another guy will be coming to assess what needs replaced and said he'll call in my claim to my insurance for me. Also, someone is going to come send a camera down all of my lines for free to make sure he got everything. Thank you thank you thank you. I was one stressed new home owner there for a bit.
My basement was flooded with sewage and it was backing up in my basement.So ROTO ROOTER cleaning team did a phenomenal job and they they were so nice and very friendly came over and sucked out all the sewage and water that was backing up in the basement. I don't remember there name there were awesome and I thank them so much .And I had a service technician#1175 Eddie Garcia he did an phenomenal job looking for the source of where the water and sewage was coming from. I just want to thank Eddie so much for all he had done he was very nice and veryprofessional and friendly and communicated with me the whole time and letting me know what he was going to do and what's going to happen can't thank him enough.And want to thank Zach for all he have done for coming to my place to check on the machines and making sure it was working properly and doing its job .And I want thank him for being so professional and very honest and very friendly.And lasted I wanted to thank Andrew Cutshaw #4782 for doing a phenomenal job on finding a new water heater and making sure it's the right fit. And discarding the old one and putting a new one in he was very professional on his job communicated well and was very nice and friendly. I really can't thank him enough to.I just wanted to thank the whole team at ROTO-ROOTER you all did a phenomenal job to to all the management at Roto-Rooter you guys have a phenomenal team keep up the good work thank you guys again.Wayne Akana
Tony & Luann Ochs
5 years ago
We just bought our home and woke up the next day to a leak coming from the upstairs bathroom spilling into our main level kitchen. RotoRooter responded immediately, sending experts to determine the problem, a plumber to fix the leak, and remediation experts to take care of the damaged wallboard and ceiling. I was really impressed with their quick response, especially since it was Saturday. Their timely work helped keep the water localized so we didn't suffer even more damage. They protected our floors and countertops as they did their work, and cleaned up all of the mess before they left. Thanks RotoRooter for making a bad situation as easy for us as possible..
Here’s my experience, you decide if it’s good or bad: They sent the insurance company one bill and they paid in full. They then sent me a totally different bill much higher than the one to the insurance company and then after cashing the checks from the insurance company sent me a bill/past due notice for the balance of the increased bill the sent to me. My deductible was taken from my rebuild not the roto rooter charges.
Our basement flooded Friday nite and the guys from Rotorooter came out on Saturday. Mark, Jeff, Tim, and Miguel all were fantastic!! We appreciate their prompt response and wonderful attitudes!! Thank you so much!!
Mandy Mechenbaker
5 years ago
My husband and I contacted RotoRooter and from the moment we talked with them, they acted quickly, professionally, and effectively to solve our house flooding issue. The technician was thorough and done within an hour.
Riley Spelman
11 months ago
Miguel is a pro. Super knowledgeable and made sure we understood every step of getting our leak fixed.
Michael Livingston
a year ago
Root-rooter got here quickly to help with our flooded basement. Miguel was professional and worked quickly to help get the process started.
Puia fixed my bathroom clogged drain thoroughly and efficiently. He is very, very knowledgeable and extremely polite. I certainly would recommend him to everyone. Thanks for a job WELL DONE!
Suzanne Mathis
Derry Middlebrooks
2 years ago
Vala came out and diagnosed our problem. I liked that Vala was professional, courteous, and attentive. He listened to our concerns and walked us through them to completion. Vala solved our immediate issue/concern.
The consultation with a plumber should be free unless you can guarantee that the plumber you send is worth your company's name!! Once a customer prepays such a plumber for his initial visit to the house (no work is done on that day), the customer is going to suffer a bad service. Moreover, that customer is charged again on the day of the service and the initial visit deposit is not counted as a part of it! I will never even conciser Roto-Rooter again!! I am stuck with a dripping handle, and most likely, moisture in the wall... until I hire someone else to do the job right.
My water heater went out, called Roto-Rooter Saturday evening, got an appointment on Sunday morning. The service technician came at the scheduled time. He was courteous, and knowledgeable. He finished the job quickly. We have hot water again. Thank you Roto-Rooter.
Therese Cochran
6 years ago
Jeff was wonderful and unclogged the floor drain in my basement. Previous contractors suggested installing a pump and other complicated (and expensive repairs) so I called Roto Rooter. I am glad I did. On time, on budget and extremely professional.
Arielle Branstetter
a year ago
Zo was very helpful and professional. Walked me through everything he suggested and did and fixed the issue in a quick and efficient manner.
I had a difficult time finding someone who could access a drain located under my water heater. Roto Rooter had one service person call me and advised he could not do it and one serviceman came to my home and advised he couldn’t do it and would ask that a senior serviceman come out. He did come and immediately went about determining the problem and how it could be solved. His name is Eddie Garcia and he solved the problem. He normally handles commercial difficult jobs. If you have a difficult problem Eddie is your man!
Dusty (Tech 2794) did a great job and completely explained what the cause of the problem was and fixed it very quickly. He went above and beyond what I had expected of him when he moved some other jobs around to come out and help me. I would do business with Roto-Rooter again.
Fast response from plumber & water restoration crew on a Sunday. Removed water-damaged flooring & drywall in 3 days. Came back after job was complete to resolve minor issue with washer-dryer hookup.
Puia was our technician. He was on time and was able to fix our problem quickly. He was very polite. He was cautious of our home and wore boot covers and put down a protective tarp. He even had protective covers on the wheels of the machine he used. Thank you for the quick response.
Amanda Cornet
3 years ago
The plumbers at Roto Rooter went above and beyond to fix my plumbing needs. I have a 100-year-old house that was rehabbed in a very unique way. I would especially like to thank Phil and Dominic for coming up with a timely, efficient, and workable solution. This is the third time that my family and I have utilized Roto router for our plumbing needs ranging from installing a new sewage line to today’s repairing a water line that was virtually inaccessible. Everyone that I have worked with on this project has been very professional, courteous and Willing to take the time to explain to me all the scenarios and what my next steps might be. I highly recommend Roto Rooter for any of your plumbing needs.
Thursday Pools LLC
5 years ago
Your people were the most knowledgeable and professional I have experienced. You will be the only company I will call back for plumbing work. I want to say thank you to Lal Muana and Jonathan Briere. They worked the whole day to fix a very difficult issue and they had a super attitude the whole time. I really appreciate their determinism. The price was very fair for a hard days work.Thanks again.Bill
I had the spare part a 10 dollar shut off valve the guy asked for 400 dollars and then said he will give me 50 percent discount chargedc200 dollars and spent 10 minutes on changing then asked me to replace the toilet assembly the plastic flush part did the same thingShowed list price for kabour 400 then 100 percent discount for 200 Total cost 400 then 30 for plastic part and tax total time spent 35 minutes labor charge 400This is outrageous I won’t use them again
A. Nicole Spears
3 years ago
Very pleasant, explained well and listened to my concerns and my proposed solution. Pricing is in line with a large corporation but I was willing to pay more for the flexibility in scheduling, ease with communication and them not charging more for evening visits.
Keith McCoslin
2 years ago
We called several plumbers and couldn’t get a return call. Roto Rooter responded quickly got the job done quickly and explained everything thoroughly. They really came through!
Andrew Palmer
7 years ago
Had a great experience with Roto-Rooter this weekend. Had a bad slab leak and they were able to come out diagnosis the problem, detect and fix the leak, and then begin the restoration process (drying). Roto-Rooter was a one-stop shop where our previous plumber was going to have to call in third parties to help with the job and have us wait through the weekend. Roto-Rooter came by and knocked everything out for us on a Saturday! I also really enjoyed working with Jim and Mark. Jim even gave my son some caution tape to play with, thanks Jim!
Jeff arrived on time. The text before arrival was appreciated. Jeff was professional, and up front about the process as well as costs. I’d recommend them. Their work is guaranteed.
Miguel Campos came out and provided excellent service, was very professional, had answers for all my questions, and made the whole process very easy for me.
The team went above my expectations. Not only were they able to help clear my drain, they were able to provide services to help deal with the cleanup and remediation that was caused by my overflow. It was great to be able to get all of my services through one provider.
The technician was timely, professional, and got the problem solved quickly (stubborn clogged kitchen drain). I agree with others that they should really provide an estimate upfront over the phone. Considering the price was at least 2x more than I was expecting (Over 300 for drain clog) it would be the customer-focused thing to do.
Zo was phenominal. Very professional and knowledgeable. Really cared about the issue and couldn’t have been mire helpful.
Robert Tremain
5 years ago
From beginning to end I was most impressed by the timeliness, workmanship and attention to detail provided by my service technician (Jeff T.), to correct my plumbing issue. He shared good advice to check as I move forward and certainly appreciated his answering my questions or concerns. Thank you Roto-Rooter!
Britney Tuskan
6 years ago
My boyfriend and I just had a leak in the ceiling of our condo. The rotorooter staff was very friendly, accommodated both of our busy schedules, and were efficient and very knowledgable about the work that needed to be done on our condo. Specifically, Eric Campbell and Jacob Haulitz did a great job. They were the originally workers who cleared out our wet and moldy ceiling and set up the equipment that is used to dry out the area. They also did daily checks of the equipment and were more than willing to work with our schedules (they came at 7pm bc we worked til 6:30pm those three days.) We were very satisfied with our experience and highly recommend this company and these individuals.
Terrible customer service and lack of communication! I set an appointment for their 4 hour window and they were supposed to call me when they were on their way. They called and left me a message to call their office 1 hour into my 4 hour window. I called them 3 times to find out what was going on and could not get through to dispatch because they were on the other line. I was told they would call me back in 5 minutes. They never called back and never showed up for the appointment! Big waste of my time. I would not recommend them based on their disorganization and poor communication.
Carolyn Pinkston
2 years ago
The individual who serviced my home was Zack and he was the epitome of professional. Answered all my questions. Very knowledgeable and polite. I would highly recommend him.
Over the weekend, our sewage got blocked and started backing up through the laundry room. Fortunately, our home had a warranty so I called the company, and they scheduled a plumber to come out. After taking almost 3 days before coming to the house, the plumbers stayed for less than 30 minutes, unknowingly shattered out toilet with the snake, and didn't even unclog our drain.My wife was literally in tears. She had no idea what to do so she called Roto-Rooter. They said they'd be to our house in an hour. Not only were they fast, they were also polite and hardworking. Our plumber, Kimoe, was persistent to fix the clog and even called for backup to ensure the problem would be fixed.The Roto-Rooter plumbers were eventually able to find the clean out valve (something the other plumbers insisted we didn't have) and remove the clog successfully. I can't thank Roto-Rooter enough. They came into a situation that seemed hopeless, and they didn't give up until the problem was solved. The same cannot be said for our previous plumbers. If you want a plumber that's professional, kind, and will stay until the job is done, this is the place for you!
Phillip Shafer
2 years ago
I hired Roto- Rooter to install a clean out. They dug in the wrong location, put a hole in the line. Left it open for 2 weeks came back pumped the waste from 4 people who were living there straight into a city alley. Did not attempt to install clean out, they then withdrew the financed $ and left.
Chris was very professional and Kyle helped Chris knock out the job quick. Thank you Roto Rooter!
Roto-Rooter came out to troubleshoot a blocked sanitary line on a Sunday and on short notice. There were several challenges encountered. Phil and Cliff helped a lot and were able to diagnose the problem and develop a plan to remedy the situation. Thanks for your help.
Ashley Bradley
4 years ago
Andrew C. was here within 2 hours of our call and went to get parts and finished everything during the service visit. We are very happy with the prompt attention and that everything is now working properly! He explained everything thorough and answered all of our questions. Thank you!
Kathy Shawhan
5 years ago
Jeff arrived promptly & began work to remove debris from our sump pump drainage line. After clearing the PVC pipe he then used a sawzall to clear out willow tree roots that had grown around the pipe & that were impeding drainage. He worked efficiently, was courteous & provided preventive maintenance recommendations for us.
Michael Botta
10 months ago
My plumber was efficient, helpful, and gave a thorough explanation of what was going on. Great service and really affordable.
Jayson Angst
4 months ago
Great work and service. Fully satisfied.
Barry Helfrich
6 years ago
Chris Boggess (#3587) did a great job for us. Had a basement drain backup early AM. Called at 830, he was here by 1015 to walk me through the process and quote the job. Then he assessed the possible issues and got right to work, done and paid by 1045. Any issues in the future I'll definitely be reaching out to Chris.
verma favorite
10 months ago
It was a good service the guy did his job and I like what he did and I want to thank him
Eddie was fantastic. In and out in about an hour and fixed a major issue we had with our bathroom sinks. Will continue to use roto rooter for sure.
We had a simple DIY repair go wrong. Chawng arrived from Roto-Rooter and quickly, professionally made the repairs. He knew exactly what needed done and explained what he was going to do before he started the work. No surprises. Very happy and will ask for Chawng for the next repair!
Kevin Faulkner
2 years ago
Always use Rooter Rooter because they are very friendly and professional Jeff was no exception. The operator and Jeff told me about the specials they are having which helped me get discounts. We will continue to use them on all our plumbing needs. Thanks for unclogging my drain Jeff!
Friendly workers, solved clog easily.
Andrew Goodin
3 years ago
Woke up this morning to 3 inches of water in the basement. We scheduled an appointment using the website and Puia arrived promptly, was professional, friendly, and honest. Will definitely be using Roto Rooter if we encounter any other issues. Thanks Puia!
Miguel Campos has great customer service and knowledge!!! He found out what the issue was and explained everything in detail to get it resolved.
I scheduled rotorooter service to replace a broken garbage disposal in my kitchen sink and to replace a faucet and water shut off valves on my bathroom sink. My technician Chawng came out and did a very thorough job. He was very personable and let me know everything he was doing. After the job was done , Chawng double checked that everything was in proper working order and that the work area was clean.
Kimberly million
2 weeks ago
Cory and crew were great!
Jessi Olmsted
7 years ago
Lal Vala was a great technician! He was great with the millions of questions my 3 year old son kept asking him and was very patient. He got the job done quickly and was very polite.
Candace McMullan
5 years ago
We had a grossly clogged toilet due to our daughter flushing a toilet paper roll and not telling us until it was much too late. Once we failed at unclogging it, Roto-Rooter had a plumber to our house within an hour of our phone call on a Saturday morning. With only a few minutes of work, our toilet was unclogged with a 7 day guarantee. Thanks for providing us a much less stinky and messy Saturday!
Shelby Nefouse
3 years ago
Vincent was good people. He gave me several options on how to solve the problem and did so in an extremely efficient manner. Prompt, polite, and easy to work with. Thank so much!
Vala a super professional plumbing technician.when I need service I always asked him, he cares my property. He always explained how to do and maintain . Recommend to asked him. Thank you.
Sheila LaDuct
4 months ago
Fast getting here stay with it go it done explain it good
Dusty Schrader #2794 came out to water jet our French drain. He was prompt and worked quickly to keep the drain open. He took care around some new landscape we had done to protect the new plants. We will definitely use them again.
Miguel Campos was VERY helpful with our water leak, water clean up and mitigation needs. Will hire again if needed, no question.
samantha drake
9 months ago
Kyle was able to resolve the issue in a timely manner and got me back up and running.
Kyle was amazing at his job and very respectful. Knows what he is doing and shoots it straight which is what I loved, I will definitely go back to him.
The service technician was Chawng Vunga. He completed the job of unclogging a bathroom sink. Chawng was the second technician sent by Roto Rooter and was able to unclog the drain within the hour. He was very professional and cleaned up the area before leaving.My only concern was I had a $100 off coupon that had been mailed to our home with no expiration date. However, the quote for the bathroom sink was $388, so even with the $100 discount, the charge seemed more than I had paid previously for a kitchen drain in 2016.Satisfied with the work and the tech who served us, not so happy with the discount mailer.
Zo and Chana were fast and double checked their work with us. They have delightful personalities.
The guys always do an awesome job when they come out here they always have a good attitude and try to help resolve the problems with drains or our main line that's going out of the building
Called on my lunch break and the service tech was at my home when I got off. Kyle, the service tech, came in and looked at the issue and told me the next steps. Very informative throughout the whole process. This is my second time using this company and I haven't been disappointed yet!Thanks!Kenya
When they were initially unable to unclog the drain they used a camera to pinpoint the problem. A large tape measure had been dropped into the line. It looked as though we might have to tear up the floor. But they called Eddie Garcia. He was able to solve the issue.
Jennifer Nelson
5 years ago
I called for a plugged kitchen sink and someone arrived within an hour. The tech was very nice and accommodating. He explained everything thoroughly and got the sink back to working order!
Pearl Patterson
8 months ago
Miguel, was very compassionate and helped me understand everything that will be going on.
Michael Merry
6 years ago
$289 price for main sewer cleaning - with $40 off coupon. Very quick response - maybe 45 minutes - 45 minutes worth of work or so. Professional put his cleaning pipe in twice. Maybe go back.
Jennifer Minnerup
5 years ago
Best plumbing experience I've ever had! Had a crisis and they fixed it within 30 mins after I called. Plus is was on a Saturday evening too.... Kyle cleaned up after himself and everything. Thank you Kyle!!
Gregory Haskins
10 months ago
Sewage was leaking under the house. Miguel checked out the problem and made notes to what was happening, and how and what kind of work would be done to fix the problem.
Kalalau Cantrell
5 years ago
Found that our main sewer line was not only clogged, it was leaking. The call center, dispatcher, and the technician, Dave, were all very professional and responsive, and the price was fair considering the turn around and that it solved our problem immediately. Turns out tree roots had clogged our main sewer line. Dave fixed it fast and now we're functioning again. Unfortunately, the long term solution is to replace the line which will be very costly, but for now this works.
Kristian Steed
a year ago
Kyle was great. He explained everything thoroughly and got the job done quick.
Tainted Shadow
2 years ago
Kyle was amazing and professional he did an amazing job he got the problem solved quickly and effectively I'm happy that he was able to get the pipes clean and cleared.
Julius Taylor
2 months ago
Great experience. Would recommend.
Caitlynn Walters
a year ago
The rep from Roto Rooter was kind, caring, thoughtful, and fixed all of my drain problems and how to prevent these problems in the future. Will DEFINITELY be using them in the future!
Mitch Pletcher
4 years ago
This is the Second time in the past year that Chawng Vunga has made a trip out to my house for repairs and maintenance. Excellent/professional/friendly service. Will continue to work w/ Roto Rooter and Chawng for my future plumping and drain service needs.
Zach was very professional and took the extra time to ensure the sewer was properly cleared. My family and I appreciate the diligent work, especially since it was after hours.
Stephanie Summers
6 years ago
We found out about our problem this morning. It is now 5:30 pm on the same day and they have already come out, assessed the situation, and fixed it. Furthermore, they were EXTREMELY polite. Hopefully we won't need to call them again, but if there is ever another plumbing problem, I would call them.
They responded very quickly. Very polite. Put covers on their shoes. I liked that. Explained in great depth of what the problem was and showed pictures. Top notch in my book.
Barbara Marple
6 years ago
On time for estimate and work. Had a tankless water heater installed, and was not charged an arm and leg like all the other companies quotes, just read the reviews on everyone else. Clean up good, ASK for Ron, he knows everything and is their top plumber. Get Roto Rooters price on tankless before buying a water tank again. A 50gal water tank leak will always outrun you. Rec. for all who live alone or seniors. Leaks only happen while you are away, asleep, or during holidays.
My Kitchen sink was stopped up from my kids putting food in the garbage disposal the wrong way. The proper way is to turn on the faucet then turn on the garbage disposal then at the food after wait 45 sec with water on to clear drain. Just learn that from Jeff my Roto Rooter Guy who is very good at explainning the proper procedure. Thank you Jeff and thank God for Roto-Rooter.
Tracye George
5 years ago
Kima was very patient and explained everything he did. He checked my cleanout drain 4 times to make sure he had cleared out everything. Afterwards he cleaned everything up and threw the trash bag away.
Excellent job Kima! Thank you!
Very professional solved our clog problem. This is after hiring a plummer who came out twice to fix the issue charged us $300 each time and never found the clog.DEFINITELY RECOMMEND THIS COMPANY.Thank you Jeff for your help
Service Technician, Chawng Vunga, arrived promptly and quickly diagnosed the where the clog was at. He cleared it and cleaned up when he left. He was friendly and helpful. Great Service by a Great Technician. Definitely recommend him and Roto-Rooter
Arike Fasan
11 months ago
Miguel is awesome. He was patient and explained the process so that I understood it
Sunil Jhajhria
a year ago
The plumber, Ruata, was very professional, punctual and courteous. Replaced the sump pump for us . Will use again if needed.
Janet Raymer Smith
a year ago
The very prompt and thorough. I’ve used this company a few times and appreciate how quickly they come. And professional.
Phil & Antwone did an outstanding job! We are ready to list a home for sale and the washer drain clogged spewing water all over the basement floor! We called Roto-Rooter and they came within 1/2 hour! They unclogged the drain and explained exactly what they found. We would highly recommend Roto-Rooter for any of your plumbing needs! They were knowledgeable, courteous, affordable and efficient. We can't thank Phil & Antwone enough for fixing our plumbing issue so quickly! Call Roto-Rooter! They rock!!!
After having a slow drain all week, it totally stopped on a Saturday. After a couple DIY attempts, we called for help. We had someone here within an hour and the problem was fixed in no time! Thanks!!!
After 3 different employees my guy Eddie Gonzales #1175 got the job done
It didn’t take him no time because of the experience we give him 5 stars and by the way the other 2 guys where good and had good convo just didn’t het the drain open but they did hook me up with Eddie 1175 thanks and god bless
Debra Whitman
5 years ago
My service technician jetted our underground drainage tubing, flushing out debris that was causing problems in our home. He also identified a potential problem in the tubing that can cause future/further problems. Very professional and thorough.
Lawrence Murray
5 years ago
The only problem, but is a big one for an older guy, is they did not backfill the hole that they dug out in front of my house. Dirt that was removed was but on the lawn, ran over by their equipment, and then left for me to put back afetr I had to but the edge block bricks back in place, which weighed about 75 lbs a piece. This was not mentioned to me that this would be left in the discussions prior to the job or in the contract.
Khuma, #4293, came to our house on Easter morning and solved our plumbing problem. He was courteous, polite and professional as he completed the work all the while we had a house full of people. Thank You!
Mathew Igleheart
5 years ago
Jeff was great. Matter of fact and to the point...got straight to work had it fixed within minutes. Was maybe a little expensive, but they guarantee their work for 6 months, and again done in minutes. Exactly what I wanted.
BERNADE FLOURNOY
2 years ago
Mr. KIMA arrived ahead of time, he was professional,
worked quickly to unclog my kitchen sink drain and cleaned up
After the job was completed! I am so glad
Corona Gainford
7 months ago
Excellent service from technician who took time to diagnose the problem and offer several solutions.
Lauren Plouff
10 months ago
Showed up within two hours of calling. Zo was great and very helpful!
I have a home salon, I can't work when my shampoo bowl doesn't. I called on a Monday they sent a technician that morning. He was completely on task, resolved my problem.
Helpful?
Vala Did a great job! was very knowledgeable answered all my questions made a very stressful situation a lot better. Made sure everything was working and that I was OK before he left.
Kristi Dwenger-Bourgeois
3 years ago
Vanal was polite, knowledgeable and thorough. He explained our options before starting the work and ensured that he cleared our issue completely.
Service techs were very professional, informed and knowledgeable. Definitely will call again if needed
Janice Martin
5 years ago
The Roto-Rooter Team responded quickly to our emergency plumbing needs and had the problem fixed within a few short hours, and I was very gratefull for their quick response and they were all very knowledgable and friendly and courteous.
As pleasant as sewage clean up can be. Very friendly, prompt, and explained what was going on. Helped us get in contact with all of the people we needed to unclog the drain, clean up, and scope to see what was happening.
David Ralston
2 years ago
Quick response time, less than 2 hours. Professional, knowledgeable and courteous service. We have used them before and will again in the future.
Jeanne Pickel
3 years ago
on time - did not wait long and problem fixed promptly -
Phil was wonderful to work with...seemed pricey but I know it was xmas - so figured it would be pricey!!!!
Chris Handberg
10 months ago
Zo was super professional, explained everything to us, and talked us through the next steps.
Dennis Mungle
3 years ago
Jarrett was a professional and polite person. Communicated very well for my wife felt good about his comments and recommendations.
Victor Melchiorre
3 years ago
I called in the morning and a technician came out an hour later. He diagnosed the problem and fixed the plumbing promptly and at the quoted price. He cleaned up when he was finished. I would use again.
Shawna Ferguson
4 months ago
Great detail and professional experience. ?
Van was prompt, kind and quick in taking care of needs. I highly recommend him as well as the team at Roto-Rooter.
Cheryl Thompson
11 months ago
Technician was prompt, verified problem, used shoe booties, repaired problem and cleaned up after job was completed.
They showed up quickly when I needed them and fixed the drains quickly to get me back up and running.
Martin Curdes
6 years ago
Khuma was very professional and friendly. He did a nice job cleaning up after snaking our sewer, even shampoo carpet where needed.
#4293
Astrid Koropoulis
4 years ago
I was so impressed with the service the technicians this is truly an amazing team. Very thorrow, very clean. On time and so amazing at explaining everything. Not that I want any more water problems but if I do, it will alwAys be Roto Rooter.
Sherr Ma'iingan
11 months ago
Was on time, showed up and got the job done pretty quickly. Cleaned up afterwards. Very satisfied.
Cost was VERY expensive however, the repair person was very professional, quality of work was great! Also he offered me a discount coupon to cut some of the cost.
FilAm Fam Adventures
2 years ago
I only give four stars instead of 5 because the price was high. I guess that's what you pay when you need service asap. Job was completed as requested.
Jeff Carmichael
4 years ago
Just had them out to fix my sump pump, professional, courteous, and timely. Aaron was great would highly recommend them for any plumbing needs.
Mickey Schilling-Morris
6 years ago
Jeff Johnson was professional and respected my home. Prior to fixing the problem, I knew exactly what the cost was and what he was going to do. I would use both him and Root Rooter again
Larry Parks Sr.
5 years ago
Found a plumbing problem, went online decided to try Rotor-Rooter just simply went to their website briefly explained what I thought my problem to be on their website and to my surprise I was contacted back by email and then received a call to schedule a service technician to come take care of my plumbing problem, they came on time found the problem took care of it explained to me the problem and what they done to fix it very polite and professional and actually made me feel they were happy to help, then field supervisor came by examined work done by technicians again very professional and polite again I felt like this was a job well done I would recommend Rotor -Rooter to anyone best servvice call I ever experienced, thank you Rotor-Rooter team...
Zo Liana did great work for us. very responsive on a Saturday.
The service was great the mark even stuck around until the gas company got here to turn my gas back on and made sure everything was good. Price was very steep for a gas line leak locate.
I have a home salon, I can't work when my shampoo bowl doesn't. I called on a Monday they sent a technician that morning. He was completely on task, resolved my problem.
Very good nice personality technician-Alex. Very professional and knowledgeable and got my line cleared quickly.
They were the only plumber to ask where my mop was to clean up after themselves! Very pleased.
Randy Hawley
10 months ago
They responded very rapidly, were quick clean and professional. However they were expensive.
Suresh Kumar Bhardwaj
a week ago
Good work
Thank you, Muana and Roto-Rooter for coming out to check my water heater. It has to be replaced but I appreciate making the trip on a Sunday to check the leak.
The serviceman was polite and fast. Very good and prompt service. If needed we would call Roto Rooter again. Ron and Nancy P.
Tech was on time, professional and friendly_after checking, described the issue and resolved the issue_great personnel, service and outcome_couldn't be more pleased_Thanks*
Phil came on a Sunday morning and we pleasant, efficient, and very helpful. Thank you Roto Rooter for getting us out of a jam.
jacob bradley
6 years ago
Van was excellent. He was on time and professional. He fixed the problem we were facing, and suggested an additional solution to prevent a potentially bigger problem in the future.
James B. out of Fishers was great, fast and professional. Thank you!
Installed same day as requested. 2-3 hours completion time! Thank you
Grant Lindley
11 months ago
Prompt service, technician was great! Will call again if I need future service.
They arrived within 30 minutes. Very polite and professional.
Rodney Beeler
3 years ago
Very good tech, took his time to unclog my drain, made sure all drains where flowing, price a little high but service was good.
selene Gonzalez
2 years ago
Jeff was friendly and explained everything well
He did a Fantastic job. I would recommend this company to others..
Rhonda Kilborn
2 years ago
A very good experience the service men that came were very knowledgeable it was able to show exactly what was wrong with the drain coming out of the house and is working with trying to come up with a cost-efficient way to repair the damage that's done in the drains and I would highly recommend them to anyone
Alex was super professional and thorough. Very good experience in the midst of a not to pleasant sewage experience. Very impressed and appreciative of the work.
Muara was my Roto-rooter plumber who was prompt, courteous and super professional...and he replaced my garbage disposal on Father's Day! Five stars for Muara and Roto-Rooter, and Happy Fathers' Day all!
Our Plumber Zo was super polite and Friendly got our problem resolved
Michael Waterbury
6 years ago
Lal Vala provided great service. He was thorough, knowledgeable, and fixed a problem another plumber failed to fix. I would use him again in a heart beat. Lal was the best.
They responded to our company’s issue promptly and the problem was solved quickly and professionally.
Zo was extremely helpful and professional with fixing our leaking sink!
Quick response time with no additional charges on the weekends. Will do business again.Miguel C. was great and very professional!
Quick kind service! Kyle is ??Miguel the project Manager was wonderful getting everything going fast ! Thanks guys for making a stressful situation better!
Did a great job given the conditions at hand quick friendly and accurate zo was amazing
Service tech did a great job! He worked very hard and resolved our plumbing concerns.
Nice but expensive for what I got. Given an estimate of the job....whole job not done....was going to be triple the cost to get complete job done. Would choose a different company next time.
Zo was very nice and professional. Quick to resolve the issue
Jan Davidson - Total Life Changes
9 months ago
So was very thorough and took time to explain what he was doing step by step.
Kyle in Indy was the best!!! Very fast, professional, helpful and perfectly on time.
Jusi call Roto-Roofer Plumbing very timely got right to the root of the problem. I thought it was going to cost me an arm and a leg but the price was very reasonable I will refer Roto-Rooter to anybody who needs Plumbing work
Kaetlin Davis
5 years ago
Khuma came out today, and he was awesome! Super nice and knew what he was doing. We'll call him from now on!
Hjalmar Bermudez
2 weeks ago
Great ??
Very pleased with service and tech was very nice and professional and informative. Highly recommend.
Mr Kyle was professional and friendly and got the job done. Thanks
Did an awesome job, on time, good quote, cleaned up all debris. Explained the job and the bill. Will only use this group for all plumbing needs
Best tech ever Eddie tech 1175. Was very nice clean and experience make job look so easy but 2 other companies tried and could not open line.
Toshiyuki Kobayashi
4 years ago
Roto-Rooter responded to my inquiry quickly and have just gotten the same day service. Excellent job! Thank you for your help.
Sydney Jaynes
11 months ago
Our service technician was Laleng, he was very knowledgeable and helpful!
excellent and very professional
My service technician Jeff was very informative and made sure everything was flowing perfect before he left my home. Great service!!!
Called to have a drain leak fixed, Vince tech#5512 came out, found the problem to be more than expected, he worked on it till he got it solved about 2 1/2 hours total time several trips to hardware store,he got the drain problem fixed I would highly recommend Vince if you have a plumbing problem
Phil is quick and responsive! Fix within one hour. Very professional. Highly recommended.
Andrew Steagall (IndyZombie)
a year ago
LaLeng was punctual and quick with the service! Overall fantastic experience.
Rich Waterman
4 years ago
Changing my review as Hal Glenn ended up helping me a ton and got everything thing resolved in respectable manner.
Mark Mason and Miguel Campos was very professional and polite and they knew what they were doing.
Debra Wilkerson
3 years ago
Broken sump pump and flooded basement the day before thanksgiving; Roto-rooter provided excellent and timely service. Very pleased.
Loved the online scheduling tool. Tech was awesome fast and friendly.
Paul Baltzell
6 years ago
Fast to arrive. Resolved our issue immediately. Knowledgeable, clean, and respectful. Would definitely call Roto-Rooter again.
He did a wonderful job i really didn't expect him to do the job the same day but he did and i'm very pleased that my main drain is open again.
John Czaplinski
2 years ago
Kima came out and got a root out from my drain at a moment's notice. He was helpful and I appreciated what he did
Joshua Cockerham
5 years ago
Roto Rooter got the very cloggled drain clear in no time. It was very hard to access. I'm very glad we gave them the call.
Very helpful, polite, informative, friendly
I cleaned up my water very well with this company. They did very good job I am proud to guarantee you a good job every time you clean water with these company.
Jordan Fears-Neal
9 months ago
Great service. Showed up on time and fixed the issue.
Lindsey Johnson
3 years ago
Easy to schedule. Timely, friendly and concise. Also, very clean while doing a potentially dirty job! Highly recommend!!
Very nice crew, very professional. Thank you Roto Rooter!
Service was excellent with some off hours visits from Miguel (Tech 420) and some of their other techs as well.
Joel Grynheim
5 months ago
Great service from DAVID TLAU
Had great service from Vincent. He was very thorough and detailed! Thanks again!
Greg Bartlett
4 years ago
Domonic went WAY ABOVE AND BEYOND to get my water softener replaced. Great Tech and excellent customer service.
Matthew Gerber
a year ago
Phil arrived on time and had my drain unclogged in less than an hour. A+
Mark did a GREAT JOB very professional very experienced and would definitely call back for the great service that he's provided
Chris Hankins
8 months ago
Everything was great Kyle was knowledgeable and polite.
I was highly impressed with professionalism and speed with which was used to resolve my issue. I highly recommend their services to anyone in need!
Kima did a nice job. They came out quick and resolved the issues quickly and easily.
Zo was very professional and did an outstanding job!!
Jonathan Ruffing
8 months ago
Kent provided quick and quality service. Friendly!
Very professional! I watched my service technician triple check his work. You could tell he actually cared about doing good work!
Very helpful in explaining the work that was to be completed, as well as providing before and after visuals.
They were very friendly and did a great job, but the price was high. I would recommend them to friends.
Kyle Patterson
7 months ago
Technician was professional, prompt, knowledgeable and friendly.
They were very responsive and the service technician was very helpful with solving our clogged pipe issue.
Cole Brownell
4 years ago
Vola was very helpful and knowledgeable at diagnosing our drain issue. Fast efficient service.
Cameron Curry
3 years ago
Mark did a great job helping with a slow drip our tub had. Great experience.
Pam Schonfeld
2 years ago
The serviceman was prompt and very polite. Explained everything very clearly. Will definitely use this service again.
Jeff was personable, professional, and very thorough. Will definitely use them again if need arises.
Bryan Stallings
a year ago
Was helped by Miguel C. and was amazing. Very professional and knowledgeable.
Howard Schrott
5 years ago
Where other plumbers failed to get that drain running - Jeff got it done with no problem. Quick, efficient, polite, no mess, no fuss. Thanks.
Mariann Ricketts
6 years ago
It was great. Jeff took care of the problem and told me what we need to take care of so it does not happen again
Dawn Warner-Stemeseder
2 years ago
Scheduling was same day and clog was fixed fast and professionally! Thank you Kyle Wiening!!!
Dan Hackworth
6 years ago
Jeff came out EARLY on a Saturday and fixed our CLOGGED kitchen sink. Great service and great guy!
All personnel were very professional and explained things clearly.
Vincey was very helpful in fixing another Techs error and was in and out very quickly! Friendly guy!
Kyle was great. Quickly fixed issue with bathroom inside my business.
Excellent work by Jeff J. He came in and solved our problem within 20 minutes. Would recommend.
Patrick Goodwin
3 years ago
Prompt, efficient, and took care of the shower drain issue in a timely manner. Very pleased with the service!
Jacquie Cullom
6 years ago
Scheduled online and the tech arrived at the time promised. Chris was courteous, professional and very efficient.
Service man double checked his work and cleaned everything up nicely. We have been satisfied with their service.
ROTO ROOTER TECHNICIAN LAL MUANA # 2619 ROCKS THIS IS A VERY HARD WORKING YOUNG MAN, THAT PERFORMS HIS JOB LIKE NO OTHER COMPANY. HE TAKES PRIDE IN HIS WORK, AND DOESN'T QUIT UNTIL THE JOB IS COMPLETE AND COMPLETED TO HIS SATISFACTION. AND EXPERTISE. HE WAS VERY POLITE AND LOOKED LIKED A TRAINED PROFESSIONAL WHILE WORKING. HE EXPLAINED EVERYTHING STEP BY STEP, AND PERFORMED HIS JOB ABOVE AND BEYOND ROTO ROOTERS GUIDELINES. I SEE WHY THEY HIRED HIM DURING HIS INTERVIEW. GREAT JOB LAL MUANA....
Dumisani Nlebgwa
6 years ago
Lal Muana in Indianapolis is the greatest plumber! He was very professional and did a very good job
Good response time, cleared drain and provided a 6 month guarantee. Kimu was professional.
Did a great job. Came out quickly on a Saturday
Greg Stocklin
5 years ago
The service tech, Kris W., was prompt, professional, and provided outstanding service. I highly recommend him and his organization!
David was very professional and efficient while maintaining a positive attitude!
Wonderful and timely service, my technician was very knowledgeable and worked quickly to get my water heater running again!!!
Tony Kwiatkowski
4 years ago
Very quick response time and fixed the problem immediately. Great service!! Joe the plumber was great.
Kyle did a great job unclogging my backup quickly.
Rotorooter Tech Jeff was very thorough and explained everything. I would recommend him in a heartbeat!
Ronnie Fugate
2 years ago
Vala was very professional and honest. Would recommend personally for plumbing needs!
Jenna Metcalfe
2 years ago
Kyle was very friendly & professional. He got the job done quickly.
Zo was really efficient in his diagnosis and repair.
Puia arrived promptly and was very knowledgeable and thorough with his work.
Good work, Technician was great. Bit pricey, but, they were up front about cost.
Kima is very professional and a good worker. Knows his job.
Vanessa Kuzma
2 years ago
Chris, Robert, Stan and Javier were super professional, friendly and really helpful.
Stephen Daugherty
5 years ago
Friendly customer service via phone and had technician (Jeff) out the same day. Quick fix at reasonable price.
Helpful and quick staff. Jeff did good work to try and clear out the roots from my line.
Priscilla Campbell
2 years ago
Professional service, response for appointment almost immediate, and plumber friendly, explaining work done.
Very Friendly and Professional. Would recommend to everyone .
Dusty Schneider was courteous and professional in all respects. Good job by a good guy.
Professional, friendly, and extremely efficient. Couldn't be happier with the provided service!
Tiffany White
6 years ago
Roto Rooter did a good job and went above what we expected to fix the sink. Nice workers
I called to get a price and the guy said that he can have somebody out in 4 hours and I told him that would be too late and he just hung up on me
THIS REVIEW IS FOR THE ROTO- ROOTER BRANCH THAT CAME OUT TO THE CHESWICKVILLAGE APARTMENTS AND SHUT OFF THE WATER SYSTEM AROUND 11 AM ON OCTOBER 23, 2017 AND LEFT IT OFF! HE DIDN'T FINISH THE JOB BECAUSE HE HAD TO GO TO A CLASS! HOW UNPROFESSIONAL CAN YOU GET! IF YOUR NOT QUALIFIED FOR THE JOB THEN DON'T TAKE IT AND CERTAINLY DON'T TRY AND FIX THE ISSUE AT HAND!!!
Vincent was very professional and love his work manner got right down to business thank u vincent
Thomas Brennan
a year ago
Very knowledgeable and explained things so we could understand.
The Roto-Rooter service man provided a solution that was inexpensive but effective. Thank you Kima!
Denise Phillips
3 years ago
not that impressed by tech, Kina. We'll know in a few hours if the drain was thoroughly cleaned as happened last week by plumber.
So was professional, efficient, and experienced. Excellent service call
Steve Horwitz
5 years ago
They came out within a couple of hours and got the job done quickly and professionally.
Tony Zebrowski
3 years ago
Would have given 5 stars but they took 5hrs to get here associate did a great job took him no time to take care of the problem thanks
Gabe McGranahan
4 weeks ago
Courteous and professional.
Melissa Jennings
a year ago
Zo did a great job and was very helpful!
Friendly, timely and efficient. Great service indeed ?.
ROTO ROOTER great company, the Kokomo employees are trained to be the best and have the experience to get your plumbing working
Mitchell Gauger
a year ago
Zo and Kyle were great and transparent!
Phil S. killed it!!!!!! Very professional and explained issues thoroughly. Thanks for the late night service.
Betsy Sheldon
2 years ago
Everything went well. Just wish it weren’t so expensive but I got a discount.
Timely and very knowledgeable. Would recommend their services to anyone. Great work.
Conduct in a very professional way. Good attitude.
Excellent customer service, Jeff was right on time, knowledgeable and friendly. Would recommend!
Friendly staff, reasonable price, great service.
Repaired sump pump outlet coupling and replaced main check-valve.
Mark Youngstafel
3 years ago
I did laundry before I went to work and the water backed up on to the basement floor and when came home from work the water was still on the floor Rotor Rooter came out and solved the problem
Sump pump and piping replaced and they did a great job!
A very detailed job throughout, beginning with the first phone call to the final repair. Thank you!
J. Brock Herr
6 years ago
Prompt and professional service and seemingly knowledgable. Still having a few issues but major issue has been addressed.
Khuma #4293 Was on time, friendly, and got the job done well. Highly recommend!
Jason Anderson
5 years ago
Awesome services with 24/7 availability with no additional charges and covered with a warranty
William Leeper
2 years ago
Vala is very good at what he do. Thanks Sir
Service was prompt, professional and done at a fair price.
Eduardo Patino
5 years ago
they where here fast triple checked their work and gave me options for what i can do about my problem
Alexander Smith
2 years ago
Phil was punctual and knowledgeable. Couldn’t have been better!
Aníbal Anthony Gomez
2 years ago
Awesome company great service and friendly++ totally recommend them.
keesha emerson
2 years ago
Technician was on time. He quickly identified the problem and was able to fix it
Best service ever. On time, professional, and talented. My go to from now on.
Mitch Beaverson
4 years ago
Andrew C, 4782, was helpful, observant of what was needed, and performed the repairs needed without delay.
Gretchen Snyder
2 years ago
I had someone drop something in the toilet and flush it. Caused a bad clog. This guy saved the day!
Carly Anderson
2 years ago
Kyle was very nice, professional and fast.
ebony whiteside
5 years ago
Horrible customer service and horrible communication. I wouldn’t recommend them to anyone. Their service tactics are dishonest .
Mark Jarrett
11 months ago
Very good technician #5862. Laleng
Richard Urgo
6 months ago
Outstanding service person.
Great service. Professional and timely.
Adam came out after hours and got out our drains working. Couldn’t be happier.
Wendy Mattson
5 years ago
On time, very helpful, explained steps needed and cleaned out drain quickly
Peter SerVaas
4 years ago
They did good work. I had an issue and they resolved it.
Heather Leigh Strom
2 years ago
Wouldn't even try to fix it
Will never call them again.
This is the second time they have done this to us
Professional and came to our home very quickly.
Melissa Boffing
4 years ago
Plumber was nice, service was good, but the problem is still happening and the toilet bolt is still leaking
Christopher Baldwin
6 years ago
Service man responded quicker than expected and provided great customer service and fixed the problem
Doing everything they can to help us fix our sewer problem. Giving is good advice!!
Great response time and follow up ... Overall great customer service!
The tech was very professional and did a thorough job very pleased
Jeff did a great job. Thanks for all of your help!!
Angie Baudendistel
4 years ago
Very quick, out within 2 hours on a Saturday.
Fast response and professional service. Would recommend.
Quick response and great service - problem fixed same day!! Thank you Khuma (4293)!!
Patrick Morrissey
5 years ago
Quick response to the the issue and includes a follow up with a camera of our sewer line.
Great service! These guys went above and beyond!
Krista Coffey
3 years ago
Vincent had great customer service! Thank you!
Cathy Wertenberger
5 years ago
first time using this company was very happy with the work
Donna Wingham
6 years ago
Roto rooter responded quickly and explained every step of the way.
Catherine Souza
3 years ago
Phil is very informative person, pleasant and careful with cleaning up
Bryan Brumfield
5 years ago
The technician was here on time and had the blockage resolved quickly.
They came out immediately to fix our problem and cleaned up the mess before they left
Roto-Rooter was there in a matter of minutes and fixed our drain problem....
Denise Uptgraft
5 years ago
Very helpful in finding the problem with our downspouts, thank you so much!
Quick response time. Very professional and thorough.
Kyle was very professional and helpful.
He was honest and friendly and professional
Jessica Barnett
2 years ago
Excellent and fast service. Very professional
Richard & Holly HospelDoying
10 months ago
Very professional and communicative.
Great and efficient service. Very courteous crew.
Kristie Kenworth
4 years ago
Problem was fixed quickly. Charles Naylor II went the extra mile.
Quick, friendly service. Khuma was great!
Great Service from Christian(2324) yesterday.
Very Polite, and Professional.
Coty Stiltner
2 years ago
Kyle was very informative and helpful!
Eric Lambert
8 months ago
Zo was awsome!!!!
Jacob Richards
3 years ago
Professional, efficient, knowledgeable, and wore protective covers on his boots
mellie june paulines
a year ago
Great repair work!
Raymie Younkin
a year ago
Professional and quick to fix the issue.
Steven Ritter
3 years ago
Very helpful
Very polite.
Highly recommend
knowledgeable technician, Got the job done quick and right.
Mr.Jeff...Did a fabulous job.....Thanks
Marcus Hubbard
3 years ago
Service was good:price too high
All the guys were awesome with the plumbing and water restoration
Michael Diggins
10 months ago
Excellent and professional service
Daniel Rawlins
3 years ago
Quick and competent service to solve my plumbing problem
The repairman was professional, kind and efficient.
Steven Horwitz
5 years ago
Came within two hours and fixed the problem quickly.
Jihan Huggins
2 years ago
Kima did a great job.
Lindsey Harrison
2 years ago
Kyle was very informative and personable
Theresa Lightfoot
5 years ago
Great service the best! In town thanks
Eddie Garcia went above and beyond to help me out
Eddie Castillo
a year ago
Exspensive, but quick.
Helpful, kind, informative, thorough
gail Mikesell
3 years ago
Efficient..Thorough..Clean..on time..Thank you Kyle.
Tech was very thorough and helpful
Gerald Pickering
4 years ago
Great service and neatly.
Davis was very professional
Chris Summers
4 years ago
Very timely and efficient!
Barbara Davis
2 years ago
Good, friendly work
Jim Schlabach
3 years ago
Great service from Jeff
Adrian Gilbert
a year ago
Great service
It's Roto-Rooter, enough said.
Technicians are professional and friendly.
Heather Klick
3 years ago
Quick quality work
Cheryl Harmon
6 years ago
Great service.
Remon Abdelmalak
4 years ago
Stealing my money
Professional and on time.
Christopher Bucholtz
3 years ago
very friendly
I called with a hot water leak, an experienced team member came out very quick and had the new hot water installed in no time! Very professional staff, very upfront and I I would recommend!
Jamie Robinson
11 months ago
Alastor The radio demon
8 months ago
Tanya Canak Farman
a year ago
Johnny Demarco
2 years ago
John Hernandez
a year ago
romeldia shaffer
8 months ago
Tonda Yarnell
2 years ago
Shawn McGowan
3 years ago
Skylar Edwards
2 years ago
Alexander Rossi
7 months ago
Patience Carter
10 months ago
Darrell Mason
4 months ago
Britney Gillett
2 years ago
Gero Gaba Sededji
2 years ago
Kirk Engledow
3 years ago
Martin Samalvides
2 years ago
Jake Rytlewski
3 weeks ago
Brenda Reyes
10 months ago
Mary DeLaNoy
9 months ago
brandon krumper
2 years ago
Daniel Branagan
2 years ago
James Martin
2 months ago
Dean Mclain
10 months ago
Trystahn Voss
4 weeks ago
Sara Forsythe
4 months ago
Kory Vanderford
a year ago
David Cleveland
a year ago
Crickett Martin
3 years ago
Ronnell Griffie
2 years ago
Chris Sherrell
11 months ago
Nathan Thompson
7 months ago
Andrew McClatchey
a month ago
Brant Stock
11 months ago
Catrina Thompson
2 months ago
Stephanie Moynihan
9 months ago
shadow soldier
a year ago
Lovepreet Singh
a year ago
Rachel McArdle
2 years ago
George Hoskins
a year ago
Rachel Madougou
a year ago
Patrick Bayiha
9 months ago
Charles Trackwell Jr
a year ago
Stephanie Herrera
8 months ago
miriam hernandez
a year ago
Seth Borgeling
a year ago
Melvin Westbrook
a year ago
Laura Sasse
10 months ago
Tanner Elliott
a year ago
Christopher Waggoner
a year ago
CHELSEA HOFFMAN
2 years ago
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