Gordon Plumbing, Inc.

Very disappointed with Nick and the office staff. He showed up on Friday to the apartment complex to check on a gas leak. I called their office and spoke to Amanda who said Nick was getting a quote together and I would have it right away. Nick also told this to my leasing agent in our office. Did not hear back from them or receive the quote all weekend and I have a resident with no gas. So I called yesterday to talk with Nick and see when the apartment can be repaired. Doh! They suddenly don't have any record of being at my property and are confused by me calling. Then a real rude woman gets on the phone and says we have no appointments til Friday. Sounds pretty fishy to me. You were in my office on Friday- come see yourself on camera! Very unprofessional!!! I would call Mcneely instead of Gordon's, they are rude and will lie! Mcneelys fixed the leak the same day I called them. So if you want to get the run around call Gordon's! Good luck!

Arrived on time but did not take time to pull area rugs out of the way ruined the brand new rug with rust and sewage water just bought the rug last week and Left roots and sewage on the floor the bad part is that I'm a plumbing professional plumbing is what I do for a living this is highly unlikely professional and inexcusable Gordon plumbing should train their technician better

Chris came out today and repaired our sink at our office. He was extremely professional and fixed everything we needed!

I have been a customer of Gordon Plumbing for over 20 years…but today that ended. Customer service has lost me as what I would have thought was a valued customer. I set up a sump pump replacement/repair for a morning appointment and was told they would call before they would come my way…no call the morning of the appointment, no call that I recognized that afternoon…I called the next morning and was told that I did not answer the phone so they did not come. I asked if they left a message and they said no. I looked back at my call log, did not have a call in the AM, but one call at 12:43 from an unknown number. I have their number specified in my contacts and the customer service manager indicated that the technician makes the call not the office . Well the call was not in the morning first off, it was from an unknown number and no message. I requested for them to come today and they could not schedule me for over a week out. Obviously, they have so much business that they do not need mine!!

Just wanted to give a quick shoutout to Nick at GP. We had a flooded basement and a failed sump pump. Gordon got us same day service which was great. But Nick was SO KIND when we were having a terrible day. He explained everything and helped us make a good decision for moving forward. We so appreciate this! Would absolutely call GP next time!

Had a major incident with our water heater yesterday. Gordon Plumbing dispatched someone very quickly.
Curtis, the technician, was a polite, extremely knowledgeable, very kind, and helpful professional. After an exhaustive diagnosis... he spent quality time explaining our water heater issues. His honesty and feel for people were reflected in the way he talked.Pricing was clear & was presented well in advance to make an informed decision. Great service. No issues. Amazing company with super talented folks!. Thank you.

Gordon Plumbing is outstanding! From management to the professional plumbers that come out to you, everyone is top notch and impressive!

Experts at Plumbing. That might not sound like a big deal, but it really is a MAJOR deal. The previous company before them came out and said that I needed $11,000 worth of work and I told them they were out of their minds.
Meanwhile, when Gordon plumbing came out, they found the problem and it was 47 feet outside of my unit, so the association had to pay for it. It was just a simple clog. That's settled the question with the homeowners association. They were the ones who tried to hire the other company.
Gordon plumbing is honest and professional. They take obvious pride in their work and they should.
Gordon Plumbing was VERY polite, even when I was in a bad mood. That is professionalism. They changed my mood in a heartbeat.
This is the best plumbing company I have ever found in my long life.

My team found a water leak here at our community. I called a different company first, who never gave me an estimate. I called Gordon Plumbing, who sent out someone within 24 hours to check things out. Received a quote right after. Price was reasonable, and the crew who did the work were all business. Water was shut off for a limited time, and the work was done without any issues. I am calling Gordon Plumbing from now on!

Don with Gordon's plumbing was an answer to my mother's repair prayers. She had called several companies, who charged outrageous service fees to come out. Don came out analyzed the problem and had a new commercial Water Heater in for a fraction of the cost proposed by competitors. My Mom who is an elderly lady now has hot water, after many weeks, from a very trustworthy company! Thanks Don! May God continue to Bless this business. Thankful Daughter

I have had several utility lines replaced from gas to the water main and gordon plumbing did a good job although a week ago when they came out to run a new water main I was out of town and I wasnt aware that they were going to be doing the work that day so I had to rush home because someone failed to give me proper notice until the last second when a whole crew of men and machinery was at my house. I appreciate the good work though guys

I had someone come out when our water heater would not light. They found something else wrong that was pretty big. This gentleman went above and beyond to fix it and make sure we were safe. Highly recommend this company.

We would give this company 10 stars if we could. Gordon Plumbing of Fishers, Indiana was contracted by our home warranty company in the past month to replace a cracked water pipe which they did quickly and efficiently. They didn’t try and sell us any other products. Every single person we spoke to was pleasant and answered any and all questions we had in a respectful, knowledgeable manner that we could understand. This week they helped us figure out the solution to a separate issue. We have no doubt we would still be sitting here scratching our heads without them. They have the knowledge, expertise and equipment to complete any plumbing job big or small. The supervisor/manager that has helped us with this most recent issue is to be commended for his patience. Truly he is an AMBASSADOR OF GOOD WILL for Gordon’s Plumbing and understands what good customer service is. Impressive group of people to work with and we highly recommend them!

They have lied about water issues repeatedly. We have had standing water in our apartment for a day and a half because they don’t know how to snake a drain properly. They lied and told the apartments they were done and fixed the issue when they didn’t so our apartment flooded again for a 2nd time.

I called Gordon Plumbing to one of my rental properties to get a second opinion on an issue another company had looked at. They were expedient and friendly in their communication and the technician was knowledgeable and explained everything. Gordon Plumbing was able to resolve the issue without the massive overhaul recommended by the other company, saving me thousands. I have since used Gordon at several of my rental properties and their service and recommendations have been worth it every time.

Patrick called 30 minutes before arriving. He came prepared. Fixed the plumbing issues really fast. Really pleased with my service. Would recommend hiring Gordon plumbing. I will use this company in the future.

Overpriced, Unprepared, Bad Service, and Threatening

Before you think I am a hothead, read this: I called Gordon hoping for a more personal touch and maybe a less expensive bill than a larger brand company. Had a busted garbage disposal and a leak under the kitchen sink. I told the receptionist what I needed and asked about getting my own garbage disposal and having their plumber install it. She said , “You can do that but you’ll be charged $100 for the installation. I assumed that letting them install their own disposal unit might include a lower labor cost but did not ask. I did ask if their plumber would have a garbage disposal with him and was told, yes, he would.

Our plumber arrived. He checked under the sink and said he couldn’t find a leak, but there was an open pipe connection with dried material around the opening suggesting it was the source. He could not tell where the pipe came from given som extra lines from an old ice machine (not working or turned on). I asked him to plug the opening. He said he couldn’t because he didn’t have the right materials! He told me it was easy and I could just go to Lowe’s and do it myself. (Um, that’s why I called you.) So I asked him to replace the disposal. He told me he did NOT have one on the truck and had to go to a store and buy it. He returns with an expensive unit plus mark up, installs it, and shows me a bill for about $530 explaining that he had bought the brand that matched the broken unit and then billed me for the time he went shopping. That’s over 2 hours for labor and a bill of $530 for a garbage disposal! (Checking the leak took less than 10 minutes.) So I asked him to call his supervisor. He called and they did cut the bill but only around $75 and only after extended haggling. While on the phone, he makes this comment to his supervisor so I can hear him, “I’m not sure I’m gonna take any more of this”....as if he was thinking about getting physical. Like I had no right to challenge an outrageous bill. Don’t get me wrong I was not happy, but I was not threatening in any way. They got my money. I wouldn’t give him yours.

Would you want this man in your home?

Rudy was awesome! Professional and friendly. Explained everything as he worked and thought he was exceptional. Will be using again if need be and recommending your company to others.
Mike Bush, of Bush Plumbing recommended your company to me.
Thanks so much!
Kelly Niles
Fishers, IN

You guys didn't do any work for me but I was at Meijer parked in the spot because I have a trailer on my truck and a guy in a service truck decided hes gonna park 3 in front of my truck where I couldn't hardly get out And he didn't even bother to move so I just wanted to let you know that guy that was there at Meijer is a real rude dude thank you.

I had been having drain problems with water backing up in my basement and had not had success with getting it resolved. I had purchased coverage on the sewer system and that company sent Gordon Plumbing today (Rudy, plumber extraordinaire :). He worked nearly all day to diagnose the problem and solve it, with many issues such as do exist in an old house. He even cleaned up afterward and took time to explain everything he did. I really appreciate Rudy and his level of service....thanks so much!

2-15-18
I called Gordon Plumbing since they were a vendor referred by AO Smith as a certified vendor. I was having a problem with my water heater not providing hot water. The tech came to my home and he had a great demeanor. He told me that I was not receiving hot water because there was lime build up. He said to fix the problem that I should install a water softener. Gordon does not sell water softener’s so I called another company to purchase one. The informed me that installing a water softenter is not going to make hot water flow through out my home. This is a measure that needs to be taken after the water heater has been flushed out. This is more of a preventive measure, that it would not remove all the existing lime build up. I called Gordon Plumbing back to inform them of this. The young lady who answered the phone was the rudest customer service rep, I have even encountred. She told me she could send out another technician but I would be another service fee after I had already paid 140.00 with no resolution to the problem. She customer service rep agreed that he should have offered to drain the tank but he never did. I asked to speak with the manager several times, she said “I heard you say that several times”. She never put a manger on the line, only told me that she had spoken with the manger and they could come back out and drain the water heater for another fee or cancel the appointment. I cancelled the appointment after being mistreated and spoken to in a disrespectful manner. DO NOT USE THIS COMPANY FOR ANY PLUMBING NEEDS THEY WILL NOT SOLVE YOUR PROBLEM AND WILL BE RUDE TO YOU AS WELL AFTER YOU HAVE PAID THEM. BEWARE!!!! 2-15-18

It's been a while since I've used Gordon Plumbing, but they have always done a great job with plumbing and remodeling repairs in the past. I use to work at an office near Warren Park and they were our go to company if we had any sort of plumbing trouble. I would have no issues recommending them to family/friends today.

Although I have not had need to use the services of Gordon Plumbing, I have seen the way Jerry Gordon treats his employees. Everyone should be so lucky to have such a caring employer as Jerry Gordon. The way his employees are treated certainly amplifies to his customers.

Completely disappointed and let down by Gordon Plumbing. After Gordon performed a $7,000 fix exactly 1 year ago on our lift station, the entire system failed. We figured we'd had an alright experience with them and that they would know what might be wrong with the system so we called them.
The plumber sent not only disregarded any direction (rutting up the entire yard when we'd told him not to drive in that area), but also demanded $4000 to even diagnose the problem THAT THEY HAD FIXED A YEAR AGO! We called the office and the lady who answered the phone was even ruder!
I chalked it up to a fluke and got in touch with the manager Paul, who promised to try and figure out the situation, but after multiple phone calls seems to have just dropped the entire thing. We're not rude customers, and I believe in always giving management a chance to fix things, but this has been one of the most disappointing experiences imaginable.
The worst part is, we really had a positive opinion of the company going in, and they had to drop the ball in every way imaginable to ruin that.
The company doesn't stand by their work in any shape or form (won't even check a pump that they put in and purchased less than a year ago).

They are kind of expensive for the service. When I called for a broken water heater, they came and to tell me the water heater is broken and to give an estimate, they charged the insurance company.

Have been out to work on our toilets 3 times now. The first visit, we were told there was nothing wrong wrong and he left, the second visit he came in, did something (we didn't watch to see what, as we thought he was working) and then he came out about 15 minutes later and said it was fixed only to have the issue reoccure the next day. The third time we called we were told it would be a day or two before they could come out, 3 days later he arrives and this time brings in a snake to actually clear our lines and then he informs us that the water pressure is too low and that is why we are having all these issues (remember this is after 3 visits we are told this). So we ask if he could adjust the pressure, and that's when we are told that would have to be a separate work order, so will have to called in and we can come back out and do it.

Unfortunately for us this same company is constantly being called by our employer, I just hope it's not something underhanded, but what ever the cause, it's us employees and our customers that are incinvienced. I just want to warn any honest companies out there away from this place.

We have a clogged drain. After having 4 others companies come out and they couldn't fix it. According them them I needed all new pipes!! Josh from Gordon's came in did his job and fixed the clog. Without trying to sell me $3000 pipe replacement.

Hired Gordon because I needed someone to snake the main line and inspect it for growing roots/cracks. All I can say is they were professional and they did a great job explaining the process as they went along. Price was good too. I even got a fairly decent discount in the end.

Their driver's are wreckless, don't use signals, make obscene gesters at fellow travelers and tailgate dangerously close. Their employees are not ones you want to be around on the road, let alone in your home or business.

Shawn came out to take a look at our outdoor drainage pipes. He was completely honest and provided all options available to me to fix the problem. This included options for me to address the issue on my own. His level of integrity is hard to find. I highly recommend Gordon Plumbing, Inc.

This Service is awful. The first time they came out to the house it was great, they were on time, they made a call before they came, service went wonderfully. two weeks later our water started to back up again, so we called them. Gave them a time crunch because we both had to work, had one phone call saying he was on a job but then would call before he came to the house. No call, no service before we had to work, no message saying they had been to the house while we were gone. Called to schedule another appointment, was argued with that we did not anwser the door. Third appointment, again no call, no service. Called again to find out what is going on to schedule a last appointment before going somewhere else. And I was told that they refuse to uphold their warranty, and I was hung up on. If you call them you may expect rude behavior and unprofessional conduct.

This company was called by my apartment complex to fix my kitchen sink. The guy that came out accused me of lying about the issue and then refused to fix it. And proceeded to tell the property management the issue had been fixed and collected payment.

we tried to use their business but they are very unprofessional we had an appointment and when we were waiting on them they didn't bother knocking on the door or calling to see if we were here. plus they charge for technician hours even though we were waiting on them and nobody bothered saying anything.

Attempted to call and schedule work with this company, and they stated they did not have time for our job. After asking for a recommendation for another company that could help, they simply said they did not know anyone. Office staff was not helpful and rude with their communication.

Gabe came to our house to fix a leak in our toilet. We were already stressed, but he made the interaction so much easier and was in a great mood. We will use Gabe from now on, he was fantastic!!!

Very professional. Gordon Plumbing did the repair work very quickly and cleaned up the mess afterwards. I even got a phone call fifteen minutes before he showed up to let me know he was running a little late.

Beware - can't event troubleshoot and unplug a toilet - Plumbing 101. Had 2 plugged toilets, 1st tech came out, threw a wad of toilet paper down each toilet, tried to auger one, said they were fine, and left. Both still plugged. I went to Lowes and bought a small auger and tried unplugging myself. I got a bill for $180 - he was only there 5 min and did not unplug either toilet. Called and they lowered the bill to $90 and I said I would only pay if they came out and fixed it properly. 2nd tech showed up, flushed the two toilets and said the flapper valve was closing too quickly. Did not even try to auger either toilet and coerced my wife it paying the $90. Now I am out $90 and still have two plugged toilets. I am going to Lowes to get a longer auger (was using the 3.5ft one in between the plumber visits) and fixing it myself. My advice, fix it yourself or call someone other than Gordon.

Rudy and his team just finished switching all pipes in my house, installing a new water heater. They were professional, punctual and came prepared with all supplies they needed ( so you don't have to run to store to get something which you need to provide to your contractor). AND the best of all not only the price was unpar with other licensed plumbers but they also did all the work in one day. It felt like he did his homework, planned ahead and completed project without a hitch. Considering my latest experiences with contractors in CA, I would say if you need a plumber Rudy should be in your phone address book. I will definitely will use them again.

Ah, I have to mention one more thing he said he can apply for city permits when you need it and if anyone ever faced this dilemma they will know how much time it takes besides money.

I do not recommend Gordons Plumbing, they do poor quality work. They did not have an inspection done by the city before burying the pipes, otherwise it would have not passed inspection. We got ripped off.

Gordon does a wide variety of plumbing, drain, and various other work including water pipe repair, leak detection, general maintenance. They also have a good sized service area around Indianapolis so you should be able to aquire their services if you live around there. I trust them for all my jobs and will continue using their services.

They've always been great, but I only called them to asked about who to see for leak detection. They made a good recommendation and when it comes to plumbing service I plan to use them again.

-------changing from one star to 3, the ONLY reason is due to how great the techs where at their jobs. if it was only based on the service this would be a 5 with no complaints. the absence of two stars is purely due to the bs i dealt with on the phone. -------getting the run around for the past two days, evrytime we talk to them it feels like they are just a bunch of chickens with their heads cut off running around. maybe its not the person on the phones fault but they should be the ones that know the info and stay in tough with the tech. instead it seems everyone there hates eachother, says it other one was feeding the lies , then get the same bs from someone else, comunication is so key and yet they have let it just slide by like it doesnt make a difference. seems to be the same lady thats been mentioned on here several times that has a problem talking to customers, maybe not the best person for that spot? find something for her to do that doesnt loose you biz? seems a bit counter productive. look ive worked construction, ive worked in high stress high risk lines of work and kept it together with not haveing to resort to lieing to customers or other employees, yeah it takes more guts to tell them the truth but thats also what gets the job done and keeps customers happy in the long run. at this point we have had water riseing and sinking leaveing behind solid matter that i would like to clean once, not every other hour sense nbothiong has been done to fix this , we have animals that even if kept away from the area are now being exsposed to airborn pathogens for far to long. if the company was to busy they should have stated that from the start and not trailed us along for the chance of money.

Want to simply talk to an actual plumber for 2 min before they come out? The answer is no, with a snippy attitude. So I hired one that let's you talk to them first. It worked out quite well.

Just watched one of their drivers swerving around on the interstate and break checking people. Might be drunk. Watch out for truck 68.

Spoke with Susie to have a pit pumped and cleaned. She was very rude and insulting when I didn't know the proper plumbing terminology. Just based on the lack of customer service and common courtesy, I will be taking my business elsewhere.

If all of gordon employees are like NICK and ANGEL then they got one hell of a team i give those two guys an A+ well done

IT JUST BROKE MY HEART HOW MUCH THEY HELPED ME TODAY --- THANK YOU SO MUCH FOR EVERYTHING YOU DID FOR ME AND MY FAMILY--- HIGHLY RECOMMEND ---- 100% CARING COMPANY

Unprofessional office with unqualified workers in my experience. Don’t give any underground jobs like sewer or water line repairs to them. They took a lot of shortcuts that ended up costing me more to repair a second time with a different company.

Gordon Plumbing was able to figure out what two other companies couldn't. The plumber also advised me on how to how to prevent future issues. THANK YOU!!

Great company, great people. Knocked out a water heater for me while I was out of town. Communication was outstanding. Couldn’t recommend enough.

Do a great job, but wish they communicates pricing in advance better. Was a bit sticker shocked for my repair.

Very unprofessional, you do not get what you pay for with this company, they do a really bad job and they don’t want to come back to fix it...
don’t waste your time and money. Stay away from this company.

When Gordons arrived on that Monday. The clog had let go. They didn't have to do anything. So he left.

Great people and great work. Jerry Gordon is one of the best in the business.

Fixed our water heater leak and was on time. No problems and everything is dry.

Prompt, fair, and they don't try to convince you to spend thousands on unnecessary repairs like the big name companies will try to do.

This. Place. Is the. Best nice friendly people. Good hard workers.

Fixed a problem another company could not. Good work. Good price.

Great place to work. Owner is top notch and cares about the employees.

Very poor professionalism. 10/10 would not recommend.

Great service and great work from they're employees..

I am a employee of here Jerry treats all with respect and common courtesy

They did a great job!

Jerry is a pretty good guy.

Awesome Company!

Love. It

Great customer service.

They get the job done.

Excellent employees

Great service

Great job.