Best Repair Fan in Indianapolis IN

Gary has been our go-to guy for 2 decades. We rely on him to always get the job done right and fast. His professional and friendly manner has been something we look forward to each time.

Alex was very professional. He arrived in a timely manner. He recorded his inspection of the furnace and compressor. He took time to show me the problem areas and gave me quotes of four different options to consider.

Stay Clear

Shady business practices

Tech broke our gutters because they didn’t have the right ladder

Tech showed up over two hours after scheduled time

Terrible customer service

Not worth the few dollars you might save over a professional company

He explained everything in detail. Was very professional and relatable and as a single mom I needed that thank you.

Skylar, our technician, was very personable and knowledgeable! He explained everything before he did the work and other options!

Bill was amazing, he came out on Sunday to make sure we had hot water that day… thank you bill

Mike called back within 10 minutes and came right out AFTER HOURS! Didn’t over complicate the situation and gave a super fair price. In and out in less than an hour and cleaned up when he was done. We have our plumber for all things moving forward.

Marc Louzon did a great job, was very professional and friendly and was on time! Would highly recommend!

I called them to repair the AC for our carriage house rental apartment. They came that day (which was great!) and the initial agreement was $95 trip/diagnostic fee. He listened to my description and in about 2 minutes told me he needed to replace both the compressor and the fan motor. He then spent about 30 minutes explaining their annual maintenance fee I could purchase (almost $600/year for our full systems), taking pictures and sending those to his shop, talking to them on the phone from his van. He then returned and showed me on his tablet an initial quote of about $560 which included an itemized $75 fee for him to get the parts. I asked him if that included the service fee. He said, “parts, labor, everything.” I agreed. He clicked the accent button and the price jumped to ~$780. He explained the increase was because of the extended diagnostic time required, because he was here more than half an hour diagnosing the problem (even though that included a sales pitch for a maintenance agreement!) I asked why I was charged more after agreeing to a price, when he diagnosed the problem so quickly and spent most of his time in the van writing up the estimate and trying to sell a maintenance plan when he had been able to tell me in minutes which parts needed replacing. He said he doesn’t like the system either but that’s what they do. I said the price might be fair but it feels really shady to raise the price after I accept, right in front of my eyes. He called his manager then told me the best he can do is $600. He would not let me talk to any manager. I said ok, but it still feels shady to raise the price after an initial offer. He then clicked to accept that and the price went up to $698.46. He apologized, said it’s their system and he has no control over it. I went ahead and paid them that price. He did the repair. It didn’t work. He took it apart and said he’d crossed some wires. He attached them a different way and then it worked. He sprayed it down with my hose and said that was $130 service he was doing for free. It was a very odd way to price a job, and based on their increased fees I felt cheated, because they apparently charged me for time spent trying to sell a maintenance plan. They knew it was a hot day and I’d pay anything they asked. I don’t think Ryan cheated me, but I think their system is out of his control and not honest up front. If they wanted to charge almost $800 they should have just charged that up front. If my complex problem risked an extended diagnostic fee they should have told me that up front. I definitely don’t feel comfortable asking them to return for any other services.

Always quick to bid and in our business time is money! Great and professional work too! Thanks IR!

BEWARE OF WARRANTY AND SERVICE PLANS, I purchased a new AC and Furnace with a 10 year warranty on parts and labor. I'm having an issue with my Thermostat, which has a 10 year manufacture warranty. I was told I need to spend $95 for them to come out and confirm. After explaining none of the buttons work, they still needed to have someone come out. The guy was here for 10 seconds and confirmed none of the buttons are working. Both the Tech and Customer Service said I need to spend $200 on a maintenance, come to find out I could have had the same for $53.Now they want to charge me the $95 trip charge for the 10 second confirmation.Not one time has anyone said, I'm sorry that you can't use your thermostat on the $10k system you purchased and have been on a maintenance plan. Oh your wife has to call you so you can turn up or down the system on your phone.. Just bad business, they remind me of Comcast, once you're with them, you're stuck, and they can care less.I'd strongly consider a non-COMCAST business like Williams Comfort.#GREED