Williams Comfort Air - Heating Cooling Plumbing

Jim worked to get us a great deal on a replacement AC. We thought we had some life left in our old one, but it died after we accepted the offer and we were scheduled for a week out. THEN.... Jim called again and due to a supply chain issue, we were able to upgrade to a higher efficiency unit and a next day installation! How blessed can you get?!?!Paul and Blake did an amazing job on the installation and getting our new system up and running. They were personable, courteous, funny, and very professional in their delivery of the service.Nobody likes to spend a couple thousand dollars unexpectedly on an AC, but the Williams Comfort Air team made it as smooth and painless as possible!

Everyone we have encountered has been extremely helpful! The service is above and beyond. They are very knowledgeable and very efficient! Jeff went above and beyond when he came to help me with choosing a new system and Chris was really helpful and explained all the things that were happening with our system! The gentleman that installed our system where polite and efficient and made sure all me question were answered.

I have used this company for service on rental property issues for the last few years. I have spent over $25,0000 with them.The last issue will be the last service call to them. I would look somewhere else for a company that will earn continued business and be a trusted source of HVAC and Plumbing needs.The photo below is how the tech left my tenant's property, and I paid them $340. After a week of not returning phone calls, I received a message that it was like that when they arrived.

I had my systems installed in June and everything was great. I think there may have been some rushing being done upon installation, but at the time it was hot and the main focus was to get air in the house for my kiddos.Winter hits. We’re okay for a bit. Until it’s -8 and my drain line is frozen in the attic. Williams Comfort sent out Jordan who was incredible and very patient with my home. Now my drain line has been rerouted and my home has heat. Thank you!!

We had a humidifier added to our furnace.I have to say every single experience with Williams has been a great one. All the technicians are very friendly and answer my slew of questions every time.Your company is coming out for several things in the next month or so and we're happy to know we have trustworthy kind people here working at our home.

David was great! Very professional and informative. He came earlier than my scheduled appointment which was great. ( My appointment was between 10-12 he came around 8:00 a m (He did call to prior to his arrival ) He showed me there was crack in the PVC pipe that carries the condensation from the AC. The crack explained why I had nice leak in the garage when I turned on my AC. David had the cracked section removed, showed me how big the crack was and had it replaced in minutes. I ran my AC no more leaks. Dave is a great rep for Williams Comfort Air. He explained everything to me and afterwards we had a great conversation. Now I can turn on the AC and not worry about leaks. Thank you David! ?

Honestly the techs who came out were courteous and Joy at the call center was great. Other than that, I am regretting everything. Earlier this year my hot water heater needed replaced and was under warranty. I still spent $1300 for labor and had previously bought the service contract. New water heater. No hot water. Someone came out. Didn’t get fixed. We canceled plans for my mother to come in town and I didn’t have hot water for a week. I had to make alternate care arrangements for my kids with family because I didn’t want them to go without. I spent a ton of money for a less than experience. Williams Comfort Air was not good on their word. I called to speak to a supervisor per the technicians recommendation and was repeatedly offered a discount on a new water softener that would cost me thousands of dollars. I am already not confident in the product or service- why would I invest more? I was never offered a refund or concession due to the strain it caused to wait due to a technicians error.

Chandler Huffman and his associate were our technicians and was very professional and covered all aspects of the service he performed on our furnace. He was able to check on and confirm a recall on our furnace. We scheduled Williams Comfort Air to perform the recall repair as well. Chandler covered a regular service agreement to keep our HVAC and plumbing systems in tip top shape. He never gave us a high pressure sales push, but let us pick the plan that worked best for us. Highly recommend Williams Comfort Air and specifically Chandler Huffman.

It was the coldest time this year and in the middle of the holidays. Williams was great! They set realistic expectations and then exceeded them by a day. They diagnosed and fixed our furnace issue promptly as well. I would highly recommend Williams!

I am so happy with my duct cleaning from Williams Comfort Air! The entire process was easy for me as a homeowner. They gave me a two hour time window and called 30 minutes in advance of arriving. Their two technicians were respectful of my home and my family. I appreciated the technicians explaining exactly what they would be doing before getting started. They were both knowledgeable and efficient. All in all, it is a 3-4 hour process and can be loud, but my husband and I were able to continue working from home without much disruption. My infant daughter was not too bothered by the sound either as the machine was in the basement. I am so excited I decided to get this done before summer. I can already tell the air quality in my home is cleaner. Thank you Williams Comfort Air!

At this time we have met with a tech from Williams Comfort. He was prompt , very courteous, knowledgeable and professional. He(Joey) completed a thorough survey of our heating system and the areas of concern. I look forward to working with Williams.

The repairman, John was very knowledgeable and kind. He explained how my furnace was using electricity from my two panels and showed me how to find my weird filter to be prepared for my next maintenance check-up. He enrolled me onto a new maintenance agreement to help cut costs in the future. I am very satisfied with his work and the speed with which he came on a weekend.

We had Williams Comfort Air out to clean our dryer vent since our dryer was throwing an error code indicating vent blockage. Jason called ahead to let us know his ETA which was on the earlier end of our service window and promptly proceeded to diagnose and clean our dryer vent. He and his assistant tech were very friendly, thorough with explaining everything, and efficient. Will definitely use WCA again and recommend them to others needing HVAC service.

New heat pump AC/ System. Old one finally was on its last leg. Had a few people come out, they was able to meet our needs for system and payments. Install team was great only took them about 5 hours from start to finish they was able to get it installed the next day.

Very impressed with Chandler and Joe, the Techs that came to Service my unit. They were on time. They were courteous and respectful. They were very knowledgeable about the operation of the system. Very professional. Explained what needed to be done and why. This company was recommended to me, and I am happy with the service.

When we bought our furnace they were not upfront with all costs and that we are required to pay 225.00 every year in order to keep our warranty valid for the next 10 years. Also when they come to service the A/C in 90 plus temperature they forgot to turn it back on. When I called to let them know my house was 100 they wanted me to wait 2 days.

I had an appointment scheduled 2 pm to 4pm. TJ showed up at 1:55 pm. TJ was very professional and pleasant. He carefully explained each thing he did. I always look forward to seeing him. This technician is great. I enjoyed being his customer.

Williams Comfort Air replaced my HVAC in 2017. They’ve been nothing but professional when they come out twice a year for maintaining the unit. Their service people are always kind, courteous, and helpful when I have questions or concerns.

Our air-conditioning went out and of course it would happen when it is super hot. We called and got an appointment right away. The parts cost just to fix it would be roughly the amount of a new air-conditioning. So thankfully they were honest with us and didn't push us in either direction of new unit or just the parts. We got to decide. Professional, friendly and fast!

Whoever has shown up has always been professional and willing to answer any questions and make sure the job has been done right , and willing to carry a conversation on with you as they do their job . Williams Comfort and air will have my business for years to come on my Ac and heating. Good people great price for good work.

We recieved the best service today with our Technician Michael. He was very quick to understand our issue and find a solution to help us. I am very excited to continue relying on this company thanks to Michael !

I was quoted $974 to do the work that it took another company 75 minutes to diagnose and completely fix (no parts were even necessary). I still had to pay them $150 just to come out to tell me that they would ridiculously overcharge me for the simple fix. Ugh! I will never call them again!

Thought it was all shady, was told my circuit board was fried, then then unit came on. He looked at me and changed his answer to the coolant was out. Was quoted over $800 for coolant, national average is $200-$400. Service guy definitely was talking in circles a bit, if it wasn’t one thing, then it was the next thing. Paid the $98 for basically nothing and sent them on their way. The unit is not even 10 years old and it was installed by this company as well. It was all very suspect, I will look elsewhere whenever I have heating or AC issues. I will also leave reviews where I can about my experience with this company.

Our A/C quit working on an 80 degree plus day. They dispatched a technician, Eric, who repaired the unit in the dark using a flashlight. Highly recommend Williams Comfort Air! Eric was outstanding!

I was very happy with my service. They showed up as anticipated, evaluated the situation, gave me several options, made the repair. Very professional organization, and good communication.

Williams Comfort Air is an outstanding company! I have been very pleased with their service and professional team. Max Burton has taken excellent care of my HVAC system and I can highly recommend this company to anyone looking for HVAC installation, repair, service, and maintenance!

We’ve used Williams exclusively for the past two years. Always responsive, completely professional. Last week we had both HVAC and plumbing issues. Cory and Mirza handled our HVAC. Christian handled plumbing. All three were timely, neat in appearance, and polite. The politeness is clearly top-down with this company. Long time since I’ve been this impressed with a company. And, Kudos to three named employees!

My home has a Honeywell ERV fresh air ventilator. Williams website shows that they sell these. When I called to schedule a repair appointment the lady on the phone seemed clueless, I told her multiple times what it was but she still scheduled it as a humidifier repair. The tech who came out was on time, professional and diagnosed the problem, but was a bit confused about what the ERV was. The ventilators cost about $1200 online. Williams quote for replacement was $3800...so $2600 labor for a max 1 hour swap. I won't be using Williams Comfort Air again.

Im pretty sure your technician, is the best, very friend, great guy, i would love him to all my calls from now on, hopefully i wont need it. Just an amazing person, he deserves a raise!!! There isnt enough adjectives , i could give this man. Great service

They were on time and the physical install was fine. “The office” was supposed to set me up with an account in the app to control the thermostat with my phone. They left the password but used the wrong email. I tried to register the device myself and I was unable to because my thermostat was already registered to another account. An account that was not my email address from the paperwork. The tech said he would have the office contact me to fix it and they have not a week later. This is not acceptable.Edit: I grew tired of waiting for someone to contact me and I reached out. Overall the customer service has not impressed.

David was awesome in getting us back up and running. He’s definitely knowledgeable and took the time to explain the issues we had with our A/C and the repair that was required. Would definitely recommend his services.Update: Cory came out and serviced our system and was just as professional and courteous as David. These guys are great!

Michael Centers was very friendly and professional upon arriving. Let me look over his shoulder and answered questions of components I had while he was working. Super nice guy!

Christian was professional, friendly, and explained what he was doing. We feel like we can trust this company for our AC/Heater maintenance needs. Thanks!

Paid for the prepaid maintenance review. I was told they check all drains and do a full assessment. I go to schedule my annual review to find out they only look at the water heater, which was just replaced a year ago (that someone else did). I do not need my water heater looked at, so I canceled my prepaid maintenance review. Very disappointed.

Everyone at Williams Confort are always very polite and get things scheduled. For our HVAC servicing we trust and appreciate Brian. He is thorough and keeps things running well. Thank you!

Interesting how the reviews with only 1 or 2 star reviews have absolutely not one apology. These people will rip you off in a heartbeat and not think anything of it. In fact they'll defend their position without even attempting to solve the problem or work with you to compromise. They talk OVER you when you try to explain, they're rude, bossy, and just plain mean. Not the old WCA who used to be wonderful. They charged me $400 for a $15 part and when I tried to pay for the part and labor what I thought was fair... they insisted the entire amount. Im on a fixed income and don't have a job. I was willing to pay what was fair by other HVAC standards but Willians Co. Is too greedy and nasty. They won't get a cent from me unless they work with me. DONT USE THEM...THEY ARE CROOKS!!! (Just my opinion)

We LOVED our experience with Williams Comfort Air they were friendly, informative and fast! Will use for future repairs/maintenance and recommend to anyone looking for assistance with home repairs!

Very professional and personable.
Didn't oversell but gave me quotes on what I asked about and suggestions. Gives me time to think about next step. Changed my filter for me.

Both of the employees were friendly and explained everything perfectly. In addition this company is very trustworthy. They have never try to add any unnecessary costs to make money and I’ve always felt like I could trust the technician that came to my house.

We had a really good experience with this Service they came on time. They were able resolve part of the issue we were having with our plumbing and sewage. They're really friendly and very up front on pricing and cost. They cleaned up everything that was disturbed and did a great job overall.

Overall everything went great. On time and gave plenty of a notice on when they were arriving. Told me everything in terms I understood. Would definitely recommend next time.

Very friendly and knowledgeable. He tested my A/C unit and found a faulty part, replaced it at no charge. I pay $27.00 for the monthly service plan. It gives me peace of mind that my HVAC unit and hot water heater are
working properly. Highly recommend to everyone!!

If you get lucky and have Joseph White on your repair, you will be in for a treat. Punctual, polite, knowledge, and aware - that's my defining attributes for this visit.Our heating system was acting up and needed service. Called today and Williams Comfort Air sent Joe out. 45 minutes later we had heat and all is right in the universe.

Our technician was Brian. A well qualified experienced professional, and very personable individual.
The problem was identified and resolved quickly. A complete maintenance review was then performed. Highly recommend Brian and Williams Comfort Air

Very nice professional team!! I appreciate that they were so nice and accommodating on a holiday weekend. Thank you for not making me worry and wait for 3 days!!

Cory was wonderful! He was prompt, very courteous and efficient in doing the maintenance of my AC system. I requested information on a yearly maintenance program which he provided and in doing so answered all of my questions. All of this was done with a big smile on his face and dust covers on his shoes!

Griffin was timely, professional, and very nice! He was very knowledgeable, listened to our needs, explained things clearly, and had great suggestions for which services would help. 10/10 recommend Griffin! Thanks!

Called around 7 am on a weekend to fix a broke AC and they arrived at 9:30am, even though they gave me a time range of 7 am to 10pm. They fixed it that same day too. Fast and friendly service.

Great company to work with. From salesman to installation team. Everything went smoothly on all phases. Highly recommended.

AC repair quick and helped get us back up and running within a few hours. Service call after to see about a new AC and furnace unit expected.

Eric was great, explained what need to be done during maintenance and why, replaced a part that needed to be replaced same day. Very nice personable guy.

Griffin performed excellent HVAC maintenance service on 2 systems today! He is very professional and displayed customer service skills in an awesome manner!!

The guys was very respectful and very mannerly. Answered all my questions great. Did great work. Was very satisfied with them totally.

I have used this company for service on rental property issues for the last few years. I have spent over $25,0000 with them.The last issue will be the last service call to them. I will look elsewhere for a company that will earn continued business and is a trusted source of HVAC and Plumbing needs.The photo below is how the tech left my tenant's property, and I paid them $340. After a week of not returning phone calls, I received a message that it was like that when they arrived.

Taha Ali was very professional and knowledgeable. He was thorough. Very patient with us when we ask questions.

Josh was very professional and did a great job. It's always nice when a repair falls under warranty.

We’ve been customers of Williams for years. The service is consistently good, reasonably priced, and the technicians friendly yet professional. We plan to use Williams for years to come.

Very nice guys.They were working as a team for one was in training. They were efficient and worked with my schedule. Was a good experience.

Chandler, has provided the greatest service and professional attitude as well as the patience to explain the process to us. We are very excited for our next appointment with them!!

I was thankful that I had an annual contract and could call in them for help. They were able to get to me quicker than expected and were quick to find the problem. My service repair man was kind and understanding of our needs.

I had my air ducts cleaned the two gentlemen who did the work did a excellent job ! They explained everything that they did and informed me of the problems in a professional way.

Kevin and Connor were both very nice honest with me about the problem and what my choices were and gave the information on what I need to do will connect them after I talk with my husband I like most of the tech's that I have met

Great technician! Respectful of my property and my time. He thoroughly discussed his inspection process, answered my most basic questions and gave me suggestions and advice when needed. I was confident in the skill set and knowledge base he displayed and felt reassured he could handle any issues that might be detected while inspecting my furnace. I hope he stays with the company for many years to come.

We had our AC go out today. (Sunday before Labor day) I called a few people but no one was able to come out till the end of the week. Williams Comfort Air / Mr. Plumber not only was able to see us day of, it only took an hour to call me back. We had technician Richard Pearson and he was absolutely wonderful. He was very personable and was able to show us the exact issue and how we could help prevent it next time. We ended up getting the yearly coverage after having it explained. I'm very pleased with how fast and courteous this business was and would defiantly recommend it to others.

Nathan and Brian did an awesome Job! although it was a very hot and humid day, the quality of their work did not suffer. They are very professional and told us to call 24/7 if we had any concerns or problems. The gentlemen worked well together, and make a great team. For the cost we are very happy and cool, and will be warm this winter. Thanks Williams Comfort Air!!! this company was easy to work with and the turnaround time from estimate to installation was only four days. We are extremely satisfied with their products as well as their outstanding customer service.

We are so grateful for the people at Williams Comfort Air. Although we weren’t a major priority during the cold blast that hit just this past week, we were still visited by them on Christmas Eve to repair our heat. Matt and Eric were professional thanking us for our patience during the high demand. We are most appreciative to Eric who spent his Christmas Eve (that was to be off) helping others provide comfort. We have finally found a HVAC company that we will stick with!

We had technician Mark. He was amazing. Not only very professional, but very kind and provided information to us so we understood. I completely understand why people at the office call him Uncle Mark. It felt like I had a family member there helping me. 10/10 would recommend this man and company again!

$700 to bypass a circuit breaker! I understand the $100 fee to have a tech come out and look at the job, but $600 to move a couple wires and put wire nuts on them? No parts were repaired or replaced. I have tried to get in touch with management on this issue but they have not responded.

I want to give big props to Williams Comfort Air.Furnace died Saturday, Sunday a rep came to confirm the furnace was dead, Monday a sales guy came, and he was honest, he say to work with, and diligent enough to get an install for a new furnace today, Tuesday. We used air tron for maintenance for years and years, but if they can’t deliver during an emergency, we can’t keep using them. I strongly recommend Williams as I gratefully sit in my normal climate again free from dependence on space heaters ?.

Conner Ling came out to service our furnace. He called first, was at our door promptly, was polite, efficient and answered all our quesitons. He suggested the maintenance plan but was not pushy at all when we said we wanted to think about it. He showed us pictures of the innards of all our equipment and sent us an email summary with all he did. We could not have been more pleased.

I have used Williams Comfort Air for all my HVAC needs. Every technician has always provided quality, reliable service, and they are always willing to explain to the detail what is needed. Everyone of their staff, and technicians are always friendly, knowledgeable, and helpful! I highly recommend this company!

They were great to work with. I called during the cold front and had to be put on flex call. My technician made it to my house within two hours. Figured out the problem, found part, went to pick up part, and had repaired by 11am. Scott did a great job! I will use them going forward.

Shane was extremely professional and very informative. He took the time to answer all our questions and concerns. I would definitely recommend him and will request him for any future work we have done if he's available. I would also recommend the company for any and all services they provide

Byron Aceituno was the rep from the Williams Comfort team. Did an outstanding job. Found some issues during the tune up and got them corrected. Warm, friendly and did a great job communicating what the issues were and what he was doing to fix.

Service tech brought in dirty furnace filter to make me think I had furnace problems. Glad I have RING security that video taped the event. I had been warned about people doing that when my husband was young man doing that back in 60's. Then he become HVAC certified several years before he was given wings.

They cleaned my air ducts. And could tell immediately the AC is working better already. They were on time and professional.

The tech told me that the Unit shorted out and blew a fuse because two wires were uncapped and hit each other and blew the fuse. I would think that the service fee would have covered repair of putting 2 wire caps on and a new fuse. The tech said they couldn’t fix it with out a furnace tuneup so the total bill ended up being over$400. This was an old unit and I plan to replace it in the next year but I’m not in a place to do it now so I just needed to get it running for my tenant. I would have expected the repair to cost me the service fee and the price of a couple wire nuts and a fuse. I definitely will be working with a different company when I replace the unit.

Christian did an outstanding job! He carefully explained what he was doing and shared information with us regarding our home heating system. Thorough, friendly, highly skilled!

My technician was knowledgeable and polite while checking my system. He explained all options and current state of my system. He offered a couple of upgrades that would increase the efficiency of my system. Overall, a very pleasant experience.

Brian was very knowledgeable, friendly and explained what the problem was and how we/he could fix it. He called to make sure we were stil under warranty (we are), was very clear with pricing and gave us the choice about how best to pay. We are very pleased with your company and all of your technicians we have worked with. Thank you.

Williams comfort air provided me with installation of new furnace and new air conditioning system. The entire team is to be commended. They did the job right the first time I’m very satisfied.

Service person arrived in timely manner. Provider texted me to let me know who and when to expect service person. Very much appreciated. Service person very personable. Service person worked on his own in timely manner. He went over his maintenance checklist with me letting me know both the positive and negative findings of my system. He made his recommendations, priced them and sent all his records to my email for my records. He talked with me for a few minutes and didn't make me feel as if I was wasting his time.

Replaced our HVAC system a few years ago and have kept up with our seasonal checks. Their worker came today when it was very snowy and ensured that our HVAC system is working and in tip top shape!

Williams Comfort Air always does a great job for us. We adhere to a routine maintenance plan. It’s so easy to schedule and the technicians do a great job.

I had been waiting for another company for over 3 hours and called this company! They had a technician on the way within 10 minutes! So happy to avoid freezing temps without heat! Max was very professional and walked me through everything! Appreciate this company!

Great service, as always!! Cory did a fantastic job. Professional, courteous and friendly!! We wouldn’t use any other company. Thanks so much!!

Dustin was great to deal with. Called on the really really cold day of the year and asked to come early and showed up at a great time. Did the yearly maintenance and talked to us about a few options.

We had Williams Comfirt Air install a whole new heating and cooling system after our 22-yr old furnace went out during the winter. They were very professional, knowledgeable and timely!

Never ever do business with this company. Not only will they charge you at least twice what other companies charge, they will hound you into eternity with robo sales calls, changing the number they call from each time so that you can't block the number. I've repeatedly asked them to quit calling. They don't care

Chandler was well informed and easy to do business with. He did a very thorough tune up of my HVAC system. He corrected a problem that was not diagnosed by my previous provider. I t recommend Williams comfort air. (Even my dog liked chandler?

Excellent service. Arrived on time, they were very careful and attentive, finished earlier that planned and made sure we were happy with their work before they left. Left everything cleaned.

Dustin - Technician remained punctual, professional, knowledgeable, efficient, and courteous!Dustin should be recognized as an invaluable asset to Williams Comfort Air!

Michael did a a very thorough annual checkup on our gas furnace heating system. The company is very good at communicating ahead of the appointment and in their promptness

Furnace went out 24 hours after Peterman tried to fix it. Of course it was Friday at 6pm. Peterman couldn't come until Monday, Dial One Hour couldn't make it until Saturday morning. Williams Comfort Air got there within 45 minutes, quickly diagnosed the issue, and had it fixed soon after. Eric Fernandez was professional and efficient. We will definitely use them again!

Dominic and Gabe were excellent. Very professional, and informative. Both expressed their job satisfaction and interested in advancing.

There are small blessings that one should recognize, this was one for me! The scheduling was very easy and could get me added for service immediately. When the technician, Byron, arrived, he was friendly, knowledgeable and professional. He educated me about the cause of the issue and showed me the part that needed to be replaced. He was able to fix my A/C and inspected the whole unit in about an hour. I consider myself lucky that the problem wasn’t worse than it was. Thank you, Byron and thank you Williams’s Comfort Air. You are the service provider I will do business with from now on.

Brad was my technician. He was very friendly and knowledgeable. He was able to diagnose and repair the issue within 45 minutes.

Everyone that I talked to was so nice and friendly. Corey our tech was great and got us back up and running in no time on Christmas Eve! Thank you all so much you don’t know how much it means to me and my family that we will have heat on Christmas!

Very professional. Couldn't have asked for a better experience. Repair and cleanup was top notch.

Trouble shooted what was going on with my AC. Gave me pricing on repairs. Very nice, and professional.

Technician called to let me know they were on their way. Were quick and courteous with the service and was very friendly! Great experience!

On call technician brad came out to fix our hvac on Sunday night at midnight. Out of 5 companies i called no one could get ahold of their 24 hour technician. Brad came out immediately. He was very professional and fixed our heat right away. We decided to ditch our other company and go with Williams comfort air for our routine maintenance. Thank you!

Mike called ahead of time then texted a photo of himself verifying his identity when he knocked on the door. He took care to protect my floors and utility area while he checked my furnace. He explained the diagnostic results. Very nice, professional.

I bought an AC and furnace from them a year ago and I use their maintenance program. Technicians are professional, thorough and do their jobs well. I recommend Williams Comfort Air.

Will was very professional and did a great job, and was very mindful of the sleeping toddler while he worked. Which, we were very thankful for.

Shane was great! Polite, helpful and professional at 10:15pm and a long day. Thanks for taking care of our issue on a bitter cold night in Indiana.

Cody took care of the heating and humidifier maintenance, replaced a capacitor on the HVAC and ordered a new plastic insert for the humidifier. He was very professional and informative and did a good job.

Brian was professional and helped me to understand the issue. Thank you for a great service!

I was charged to fix water leakage issue from my AC humidifier that was installed 8 months back. I only used the humidifier for less than 3 months. I was told water pressure was too high and was my fault for not paying attention and should have replaced the filter as well, even though the entire AC/heater unit along with humidifier was installed by them.

I had the pleasure of speaking with one of their techs named Kody. He parked in no parking in front of my house with his tire in my lawn (it was raining the entire day). I asked him not to park there and it was no parking. It became an ordeal and he asked what are you the mayor lol. Wouldn't recommend to anyone based on this dumb and immature exchange.

The 2 young men worked hard at putting our new A C unit in. Did an awesome job. They were pleasant, clean, they knew what they were doing. Thankyou very much

We have the biannual service plan. The tech was courteous and professional. Arrived at the back end of the 2hour window but called first and Williams sent his photo and profile. No issues found but it got a good cleaning at a discounted price.

Roger was early and did a thorough job in assessing our furnace in preparation for winter. He also installed a new wifi thermostat, not an easy task in an older home. He then helped with setting up the requires online account and reviewed the menu of options with us. Roger did a great job and is a true professional. He was friendly, informative, and hard-working. We could not have asked for more. Thanks!

Installed new HVAC system (both the furnace and AC needed replaced) today. They did a wonderful job. Installed new thermostat to go with the new System. Arrived when they said they would, respectful, professional, and efficient without cutting corners.

Furnace quit working. Called to have it repaired. Technician be was polite, professional and answered all my questions. Gave me the knowledge I needed to make my decision. I will be recommending this company.

A/C was scheduled for annual maintenance, but a couple of days before, we felt it wasn’t working at all. They found the problem and fixed it immediately, took the time to see if it was under warranty, found prior owner hadn’t even registered it. Still got some discount for us.

Williams did a great job, would recommend to friends and family the next time they need HVAC work done at their home.

William’s Comfort Air does a wonderful job maintaining my heating and cooling system as well as my water heater.Their staff is always friendly, professional, and helpful. I love how they send texts and emails with pictures so you know in advance who will be coming into your home. They include a bio with things about the service rep. Ive been very happy with Williams Comfort Air and would recommend them!

Service was done on time and thoroughly. Answered my questions. No high pressure selling. Pleased. Will use Williams the next time.

Michael was great. Very personable and professional. He actually took the cover off the inside airflow and checked whatever needed there, he placed tags on the inside for me to have an indication of what to look for to prevent a failed system. He then went outside and checked the heat pump, fixed the cover on the outside coil, cleaned the leaves from inside the unit. Showed me pictures and gave me an everything is working great and as it should be. I feel so Relieved and ready for whatever weather we get this winter. Thanks, Charlie and Williams comfort Air.

From the sales rep Don to the four installers, every person I have been in contact with was professional and helpful in making this experience wonderful.

In today's environment when customer service seems to be lacking, I was very impressed by Williams Comfort Air. They put the service in customer service and love that they send you a bio of the technician. I also like that they text you with updates on their arrival. Our technician, Mirza is very well qualified, personable, polite, honest and professional. I highly recommend them and will use them again for any issues.

The Williams Comfort Air technician Tom was called due to a water leak coming from the humidifier/furnace area. Tom cleaned the floor drain, I paid him and thanked him and he left.Not long after his departure, I noticed that the water was again leaking from somewhere even though Tom had assured me that the humidifier was not the problem and was working fine. He thought the floor drain was the problem although, that proved not to be the case.Bottom line, I still have the same water leak issue!

Technician was on time, friendly, and good communications. Appreciate all aspects of the service he provided. I am always happy with Williams Comfort Air. They work on both my residential unit and my rental units!

Our a/c stopped working after a bad storm last week. Our power went off and when it came back on the a/c did not, only the fan did. We had a very old unit but it had been working ok. When my house temperature reached 88* I gave in and called Williams and paid for an emergency weekend call. The news was not good! The compressor was froze up and it could not be fixed because it had an older freon that can't be used anymore. The repair man was very apologetic to have to give us this bad news. He was very nice, he called and got a salesman to come out that same day. The salesman was terrific, he explained everything in detail and did not attempt to sell me something we did not need! It was very refreshing. He scheduled a team to come out the next day to install the unit and the men that came were super nice and very efficient. They left no trash behind and everything is now working perfectly. They might be the cheapest but they were there fast and were very efficient. Most of all honest. I would highly recommend them !

Christian, our tech,was great! He was very professional and went over everything with us. Great experience!

Aside from the constant pinch for duct cleaning and dryer vent cleaning technician arrived a few minutes early, seemed efficient and knowledgeable of his job, explained work performed an asked about any questions all while being very professional and polite.

Used them for two different issues. 1. Heat pump checkup. AJ was very thorough. Identified a couple of issues and provided several options. Polite, pleasant and professional. 2. Drain in utility room is clogged. Jen arrived promptly. She was persistent in finding the reason for the trouble, doing several tests to determine the source of the problem. She too was pleasant and professional.

Service tech was on time . knowledgeable polite , Will prepared and explained everything.If any ask me who to use to install their furnace, I will tell them Williams Comfort Air . Top notch Company. The service tech explained everything to me clearly. Very knowledgeable and experience.!

Very nice service technician, Chris. Took his time and seemed very thorough. Explained everything he was doing and helped us understand our system.

Never followed up on the first visit even after I mistakenly paid the “ member” fee. Sent an email with no response. I called and spoke with a rep and she scheduled a new technician visit. He arrived and tells me what’s wrong which we already knew… on top of that, I was not going to use them for this repair since they seem irresponsible. No choice , must use them,or they would have charged me another 76$ for the visit to tell me what we already knew. My hope is that they can complete this simple 376$ job without any more foul ups. Supposedly they did not have the part needed in inventory even though they were aware of what was needed from months ago.

I am extremely disappointed in your work. You were paid $ 1662 on invoice 798950 to repair a furnace and it was not done correctly. A second visit had to be performed that found more problems that should have been found and taken care of the first time. And according to the service repair man more problems still exist that you at first wanted to charge me for. You will not be an option for me again. This is my point exactly, for $1600, you should have found the issues with the flue and the trap the first time and you didn't.

They are always pleasant and polite. They respect my time and arrive when they say they will. Very professional in their work and all interactions.

Richard Pearson was amazing. Professional, helpful and knowledgeable. I would rate the service higher if I could.

Had a great checkup today on my heating system. My technician was early and completed the checkup in less than an hour. He did a great job and was very thorough and knowledgeable. Thanks

My tech was on time and professional. I seem to learn more each time they service my system. My system works as well as the day they installed it almost 10 years ago.

Richard did a great job!! When je came across a problem and he wasn't 100% sure what to do je called in for help. He apologized for the delay but explained the reason why. We really appreciate his honesty and professionalism. I also appreciate the speed in which another tech was able to come and help him. We now have heat and will definitely call your company in the future when needed.

Chris came out to give me an estimate on a replacement AC unit. He is very professional and friendly. We had a nice conversation. Chris also discussed with me different options for heating and cooling my home and his recommendations for what would work best in my situation. From my experience today with just an estimate I feel confident that this company would be the best choice for my heating and cooling needs.

Sometimes you just cross your fingers and hope that you get good service when you try a new company. Williams Comfort Air has become my new go to HVAC provider. BTW, Byron Aceituno was was the kind of serviceman you wish you had for all your home needs. Thanks, WCA--Rp

Williams Comfort Air installed our Carrier Infinity Heat Pump and Furnace system and we have had them maintain it since it was installed. Everything was fine while the unit was under warranty. After 12 years we started to have problems. No problems were ever found during the routine service agreement visits even when we reported the troubles during the visits. I was told next time request a senior technician so problems could be detected and fixed. We continued to have intermittent problems and had to call for the non-routine maintenance call which cost us additional money. Supposedly the problems were found and fixed and we were told when the unit was originally installed Carrier had changed the way the units were installed, and no one had ever fixed it during the routine maintenance. Everything worked fine for a month or two and the same problems returned. Fast forward two service calls where this and that was found and fixed the problem. It did not! Finally, we were told a new thermostat and controller board on the furnace would fix everything. We said OK and agreed to fix our current heat pump system. After 10 days of hearing nothing, I finally called Williams Comfort Air and asked for an update on when the parts would arrive, and our system would be fixed. They never returned my call and I had to call again a couple of days later. I was told the parts arrived just when I called them back the second time. They came out the next day to install the parts that we paid the almost $1800 to get installed. Guess what nothing changed. We were then told it would be another $1000 for a new controller board for the outside compressor unit. No guarantees that would fix the problem or if the system would last if it did fix the problem. We decided to replace the entire unit instead of continually putting more and more money in a 14-year-old system. We were given a quote for a new unit from Williams Comfort Air and that the $1800 would be deducted from the quote since they had installed the system and we had been loyal customers with a service agreement the entire time. I always get at least two quotes and I am so glad I did. Even with the supposed $1800 discount they were still almost $500 higher than the other Certified, Award-Winning Carrier dealer I contacted for the exact same system item for item. Since we have gone with another company Williams Comfort Air will not return our calls or answer our emails for questions, we have about our remaining service contract we have with them. They continue to contact us about the quote they gave us after we have emailed and called them about our decision. Overall, what we found with Williams Comfort Air is they all blame another part of the business for what went wrong and their customer service and overall ability to solve and fix problems with a system they installed and supposedly maintain under a service agreement for 14 years is extremely lacking. I would definitely look into another reputable company like we did if you are going to purchase a Carrier system!

Greg did a fantastic job. Cleaning my furnace and taking the time to let me know exactly what my system was doing and what it needed to keep it going.

My tech was very knowledgeable and very helpful to me I appreciate him and desire for him to come back on my next visit

Technician was personable and knowledgeable. Fully explained what he was doing and why and discussed options and any future concerns or possible issues. Overall an excellent experience.

Tech was great and super helpful. Even refilled my water softener with the bag of salt that was sitting next to it.

The technician was great. Quick, clean and thorough. He was able to diagnose the issue quickly and had me cooling off within an hour. My only issue is the cost. I totally understand the $98.00 service fee for showing up but $305.00 for a Titan Pro Run Capacitor that costs $23.04 at Grainger? I'm waiting to hear from their sales department.... more to come...I hope.

Max and Chad were great! Very efficient and communicated everything they were doing! Showed up on time and we’re done when they said they would be! Thanks

We have used Williams Comfort Air since 2010. They installed replaced an old system that totally died in our old house and installed a new one. Every year since then they have done our annual AC and heating tune ups. Every single technician has been courteous, on time, professional, exactly what you’d want to have in your home. They even sent us a check three years after the new system was installed stating they had found an over charge during their audit. When you are installing a new HVAC system, $100 gets lost in the thousands being spent. We would have never known and didn’t know. But a check was sent to us three years later. Many businesses would not have done that for a customer. That small act sold us and they will always be the ones we use moving forward.

Joe was very thorough and professional in repairing our HVAC problem. His follow-up was excellent. We were very pleased with the service.

The customer service aspect was not the best as i had my apt cancelled on me and they never updated my new number even after giving them it. But the guy that came out was great and did a great job. Thanks

I would have liked technicians that were more experienced. They seemed to not know how to start the job. They had to talk with their boss on the phone for directions on how the job needed to be done. They arrived around 1:30 pm and did not start the job until 2:15 pm. They were not very tidy with cleaning up and putting the vents back in place. Had to remind them about cleaning up and how to attach the vents better. Also damaged the wall in the bathroom and didn’t make me aware of it until I questioned them. Would not recommend this service.

WCA gives information on technician who will visit and when. You can even track technician travel to your house. Technician was knowledgeable and informative on what he was doing and summarized what he did and the results of what he did as well as any recommendations before he left. This report was also emailed to us.

Austin did an outstanding job in checking out and performing a maintenance checkup on my furnace. He was professional and knowledgeable.

I am pretty disappointed with the diagnosis and expertise they have. I hired them for my yearly furnace tune up and ended up paying $800 for unnecessary. The technician said my furnace is not distributing gas as part of tune up process and diagnosed it could be the gas valve issue. But after the new gas valve installation , which cost me $800 it didn’t work and he pointed out it could be a control board issue for which I have pay extra $1300. I did not get what I paid for. Before my furnace pilot was lightning and now after the gas valve installation it is not lighting up. Pathetic.

Did a great job with maintenance on my HVAC system. Arrived early and was thorough. Thank you.

Cody was very professional as well as demonstrated a complete understanding of my system… totally recommend

I’ve used Williams Comfort Air for the past five years and have always had great service and wonderful technicians. They’re always very professional and knowledgeable and I can’t imagine using a different service.

I have the service agreement where I get HVAC and plumbing services a couple times a year or so for a monthly fee. I had my first service today for an AC inspection. Griffin was professional and nice and I barely knew he was there while I was working. He gave me a good rundown on my system, and let me know my furnace filters were way too restrictive, which is nice so I don't have to spend as much money. He let me know what was wrong, what should be fixed soon, and didn't push me for a whole new AC system. We will probably do the repair a little later. So far this is good value for the monthly fee, and my furnace checkup is already scheduled. I'm very pleased so far!

We received the first time customer promo in the mail and decided to schedule a maintenance appointment for our HVAC. Our technician was Shane - he was on time, responsive, professional, honest and kind. Overall we had a good experience with WCA.

Eric, our most recent technician, was very friendly, professional and knowledgeable. Kyle and Josh, previous technicians, were equally good. The service team with Williams has made scheduling easy and have always been responsive to past concerns.

We love our new furnace/AC unit. The service they provide is excellent! I would definitely refer them to my family and friends.

Update: Just had a visit from them again this time was serviced by AJ - very helpful and professional, would recommend them again.Had my furnace inspected and found out there were cracks in my helmet exchange. They got me a new one installed next day, which is nice because it's a bit cold outside. Everyone was polite, and they showed up to both appointments early(after calling and asking if that was okay).

Enrique did very good job. Asked about a couple of things. Made sure he told me before he left. Great job

Austin & the rest of the team at WILLIAMS COMFORT AIR are knowledge, professional and work with you to find the right solutions for your home! Highly recommended.

Extremely friendly/knowledgeable service staff. I have to get a new furnace. Salesman was excellent! He came after 5:30pm and was done and on his way home by 6:45 and set an appointment for installation for tomorrow!

Honestly one of the best experiences with professional services hands down! They were very transparent and knowledgeable in their field. They explained everything in detail and gave logical and practical recommendations based on their findings. They even found an issue that was probably missed by others which involved the correct speed the unit needed to be running at. Can’t say enough good things; would definitely recommend 10/10!

Always great service from WCA. Courteous and professional - highly recommended!

Caleb was great. Explained everything well. Plus it was the coldest day of the year and we appreciated him being there.

Update 9/23/22: Still an amazing company. They're always on time, great service, and every tech that has come to my house has been awesome.I had a leak in my main water line where it went into the lines for my home. Not only did they fix it, but the Water company (who had to confirm since it was the main line) said they went above and beyond to repair it. Since then they've done my AC tune-up and heating tune-up. The prices are reasonable and they've always been respectful of my time and my home. One warning though: don't plan on them showing up at the end of the window of arrival they give you. I've had them come withing the first half hour, right on time, or once even called to see if I was okay with them showing up 15 minutes early.

William Comfort Air and your Service Reps are AWESOME!! GREAT JOB!! THANKS

Great job with my furnace! It needed some work and I was instructed well to know what to start with. Would totally recommend to anyone!

Dalyn was professional nice and a great maintenance technician. Very patient snd explained everything. Would use WCA again

Max was here on time, was very friendly and efficient and explained everything. I would definitely recommend Williams Comfort Air!

Comfort Air was the VERY BEST service I have ever received from any heating and cooling company! John Wilcox was outstanding ?

Scott Evans was my tech and he was amazing. Professional, knowledgeable, easy to interact with. Completed the repair quick, kept me informed, and was on his way!! 10/10 would recommend this technician and company!

Would not use any other HVAC in my area! My experience has always been positive with Comfort Air!

After a long hot weekend camping we came home to a working ac system. 2 hrs later it went out. Although it was a holiday and no service was expected by me, I was called the next morning by Chad. He assisted in every way he could to expidite a tech to my issue. They arrived an hr sooner than the window was set up! My tech Kenny, called ahead, showed up 15 min sooner than expected! He introduced himself to me, asked the issue, grabbed his bag and went to troubleshooting. 5 min later, found the problem. The capacitor had blown. He replaced it, talked to me about another issue and a service plan. I took the service plan and am happy I did. We decided to wait on the other 2 parts until fall when they come to service the heat pump. Kenny was 110% honest and explained everything I needed to hear. Even answered all of my questions!I have been doing business with Williams for over 10 years and will never use another company as long as they are in business. Their promptness, professional, and truthfulness to everything is what this country and businesses should be built on. My unit is 12 years old and is possibly reaching is end of life, but Williams saved me a lot of money and complaining from the family by fixing me up. Chad, Ken, thank you very much for the professional and prompt service. Look forward to many more years of commitment!Troy

Highly recommend their services. Technician Joe Ross was a rock star!

I have always had very positive experiences with this company. I've been using them for over 10 years. The service technicians always call before arriving, are clean, polite and pleasant, answering all my questions and giving me clear explanations of the work they performed and of work/repairs they suggest. I receive a text prior to their arrival with a photo of the technician. I feel no pressure to make an on-the-spot decision. The company emails and texts appointment confirmations and reminders. After the appointment I receive an email summary of what they did that day, what potential work items we discussed along with prices and photos. I have no complaints whatsoever!

Professional, courteous, and experienced. The team here did great getting our home back to heating after our furnace decided to stop working.

Great service. They answered all my questions and ensured everything was good.

We’ve been using William’s Comfort Air for almost 10 years and it’s been a fantastic servicing company! Each technician has been professional and always goes the extra mile to help. Highly recommend!! Our AC went out yesterday and they promptly got us taken care of and going again!

I had Williams Comfort Air come out to see what was going on with my AC. Within 10 minutes Brian had it figured out. My problem is the layout of the air return. He did go on to verify the system was properly charged and functioning as designed.He then helped set up an appointment to have another representative come out and give me a few estimates on possible solutions. I appreciated tHis knowledge and willingness to explain everything to me.

When our HVAC system gave up the ghost, the first company we called to repair it sent a tech/salesman who told it wasn't worth repairing and then gave us the hard sell using scare tactics and pressuring us to sign a replacement contract with them that day. Obviously we didn't do that; we did some research and picked Williams Comfort Air for a second opinion.The first thing that impressed us was the repairman they sent. He did confirm that yes, it would be by far the better choice to replace instead of repair, but when I started to ask him about pricing out a new system, I was surprised and pleased to learn that their repair department was completely separate from their sales department, and he would put us in touch with Sales.Second, the salesman who worked with us (hi Jay!) gave us an even better impression of Williams Comfort: he was personable, knowledgeable, and willing to work with us to find a system that would fit our needs (and budget!). He was helpful and responsive; we never had a problem getting in touch with him, and he always had the answers we needed and help on our schedule.Finally, installation day came, and the crew was obviously practiced and experienced. When it was over, our utility room looked exactly the way it had before (except for the gleaming new equipment!), even though the small space had required them to move the dryer out and back and connect it again, on top of everything else!I recommend Williams Comfort Air from top to toes...my now-toasty-warm toes(!), and can sincerely give a five-star rating from every department we worked with from start to finish.

The technician was on time and very professional in appearance. He got right to work and to be very thorough in his inspection, explaining what he was doing as he went. He was done quickly, cleaned up after himself and explained what any potential problems that could be in the near future.

Our tech arrived when he said he would and was very polite and professional! He was upfront about what was wrong and what needed to be done and fixed the problem in about 10 min…he even played with our dog a bit and gave him a treat. :). Would highly recommend for anyone in need!

Very helpful and went above and beyond to improve hvac controls and system as well as identify urgent problems needing addressed. Great job.

I needed a complete new system: heat pump/furnace/air conditioning. When I called to get an estimate, they were able to come out the same day and had the estimate prepared the same day also. Other companies were much slower. When I decided to use Williams Comfort, they came the next business day and installed the system. They got it done in one day and completely cleaned up their mess. Everyone was professional, friendly, and knowledgeable. I highly recommend this company. And there is a 10 year warranty for both parts and labor.

I don't usually bother with company reviews, I figure they should uphold their responsibilities, but I was very impressed with your technician Mike Mcvay. He was very courteous and respectful. He impressed me. thank you.

10/10 would use Williams Comfort Air! The technician (Kyle) was extremely thorough and professional!

We just recently bought a home and the previous owner had cats. I called Williams Comfort Air to clean my duct work and dryer vent (which had never been done in 20 years). The experience was amazing! The duct cleaners showed me the before and after of the vents. All I can say is, thank goodness we had this completed. The technicians were respectful of my home and wore shoe covers. I highly recommend Williams Comfort Air for duct cleaning. Attached is a picture of the lint that was removed from my dryer vent.

Arrived on time, very detailed review of my system, never tried to up sell me. Presented me options and was able to obtain parts and make the repair same day. Never felt like they were rushed but were focused on completing my job correctly. Cannot think my technician Josh Carey enough for making sure my house would be warm when kids and wife returned home for the day.

Griffin Hall was friendly and professional. He explained everything he would be doing. He did a thorough job cleaning our system. He is definitely an asset to Williams.

Tanner and Christian were amazing! They were super friendly, approachable and professional. They were courteous and very easy to work with. Overall, it was a great experience!! Thanks Williams Comfort Air!

I love Williams Comfort Air. Jason took excellent care of my 6 month follow up HVAC maintenance included w my install. I have used them to install a new AC unit, new furnace & thermostat & highly recommend. Their communication reminders before the appointment - emails & texts with date, time & name of my technician. They always call if they’re running a few minutes late. Professional, personable & efficient. I was happy he found an AC capacitor that was beginning to fail that was 8 years old & replaced it under warranty!

I am always impressed by William's Comfort Air. Very professional. The company stands behind their product and installation. We purchased a new furnace and heat pump 4 years ago and have been so pleased. We had our first issue today. They came right out and made the minor repair. No cost, 100% covered by warranty.

Eric Fernandez was very professional & efficient, as well as, patient & understanding of our crazy dogs.

The technicians that came for my service were on time and professional. They found some issues I needed fixed and explained them to me and told me they were covered under my warranty. I have been using Williams Comfort Air for about 10 years and have always had a great experience with them. Would definitely recommend

Caleb was very professional and walked through every step of inspection. Awesome job!

Devon did a great job explaining different things to us. He was very pleasant and professional.

Very personable and knowledgeable about system. Took time to explain issues and non pressure applied to fix or buy additional items

The service was great! Mr. Centers so nice person explained everything he did. Thank you

Excellent Service. CJ (the technician) was super kind and helpful. Went above and beyond to explain and answer all of our questions! Well worth the service fee!

Christian was very kind and polite. He was very informative and explained everything he tested.

Outstanding service from Max. He was polite, comprehensive, and respectful! I have always been impressed with Williams Comfort Air every time they come to our house!

Polite, wore shoe covers in the house (my wife loved that!), friendly. Very happy with the service!

Had them come out to inspect our heat pump unit
Very thorough and efficient!

Chris was polite and respectful. Definitely want him back to service our home.

David Hut was great. We had a birds nest in our vent, he got up on the room and even went into the attic to ensure all parts of the nest were gone. He was great!

Our tech, Michael McCloskey, was extremely professional and completed our service in a thorough and timely manner. Great experience.

No complaints from my experience. Tech was available to arrive earlier than schedule and called to confirm if it was okay first. Once on-site they gave me great tips and honest opinions as to what was necessary for repairs or just not worth your money. The result was great and my HVAC system was up and running in no time.

They need to come back after running tests to rebuild the unit but they came within an hour of me calling because the AC unit wasn’t running right. They were extremely professional and will be back to rebuild and fully fix the issue shortly. I would say not bad for a non scheduled appointment and for an issue that happened late into the afternoon.

Chris was friendly, courteous and thorough. Can’t say enough about the professionalism and quality that this company provides.

Best technician I have ever had in my life - period!! He was honest, knowledgeable, and a real pro who fixed the problem right the first time and didn’t try and sell me on anything I didn’t need. They will get all of my business now from here on out. :)

My service tech Kevin from Williams was great! He tuned up my system and educated me on the system I inherited from the seller. Glad I got the warranty and service contract

We had a sudden wiring issue that kept our air conditioning from operating during a heatwave. We were not even Williams Comfort Air customers yet, and Jacob came out in under 24 hours and got everything working again. We are so thankful for this wonderful service!

Christian did a great job on my annual furnace tune up. He was on time and explained everything clearly.

Great installation! Professional team did quality work!

Chris Mann visited today from Williams Comfort Air and provided excellent service. He went above and beyond expectations. His personality and professionalism is a credit to his company. Thank you for helping!**** Updated**** Chris Mann came out again and serviced our furnace. Williams Comfort Air continues to provide excellent service. Quick and trustworthy. Thank you again.

Awesome service as always! Got a reminder call the day before and 30min before arrival, serviceman was timely and enjoyed my dog, whole process only took about an hour. Can't ask for better!

Chris was great! Answered all of my questions & he was very helpful! Williams Comfort Air is the best ?

Spencer was friendly and professional. He took time to answer all questions I had regarding the condition of my aging furnace. This appointment was for a tune up and I have a maintenance plan. He was so helpful and informative that I will request him for future appointments. Very happy with Williams Comfort Air.

I appreciated getting same day service! Tech arrived within the two hour window, as promised, and had the repair completed before 12 noon. Would use Williams Comfort Air again!

I reached out to Comfort Air to provide a second opinion in regards to needing to replace our HVAC system. Kyle Weaver, who was was amazing, walked through all the areas he was checking, provided lots of additional information and confirmed we did not yet need a new system, but should prepare for it in the next few years. He was very friendly and professional. We are moving our maintenance service to Williams Comfort based on this experience.

Replaced old water heater with tankless and switched to gas. Brian Spanhook and Nick Klooz did an Awesome job. They were very professional and the work was done with perfection. I highly recommend their service team. Both of them were also very personable. Terry Henderson

This company sold me a HVAC System Maintenance Plan to come twice a year. The agreement says that it comes with a 2 year part and labor warranty, and that part of the cleaning process included the condensation drain.We discovered, after having to rip out all of the flooring in our bathroom, that the condensation drain that was serviced last summer, and that was going to be serviced again this summer, was never cleaned and leaked through the walls into our master bathroom and closet and hall closet. We thought the leak was from our shower but it turned out to be from the AC. We called the company that installed the brand new unit in august of 2020 and they came and saw the condensation drain. They said that was what caused the leak and that there was no way that that condensation drain was cleaned 7/22/21 as Williams supposedly did. A second company came and gave the exact same opinion: that if Williams had properly cleaned the condensation drain last July as the maintenance agreement says they would, there is no way it could have leaked like it did.When I called Williams, the woman apologized, explained there would be a charge to come out but that Williams stands by their work and that she was sure they would fix the problem with no charge. Jon, the tech called me and told me that he could come out for $98 plus an extra $47 after hours service charge but that drains are never under warranty even when serviced. He said it could have been the day after they came to clean it and it still wouldn’t be covered. I read through the maintenance agreement and no where does it say that drains are not under warranty and furthermore it says that labor has a 2 year warranty. Jon came and was completely rude, from the start. When my neighbor, a licensed HVAC tech and general contractor told him that there is no way that was cleaned last year, Jon responded “prove it”. I recorded the entire conversation on my phone. I went through my emails and saw I never got pictures from service last July and when I asked Jon to show me where those were he said “I’m not going to show you. You will have to call the office”. Then, after telling me that to clean the drain it would be another $150 on top of the service call fee, he began to walk around the house trying to take pictures, saying that if I was going to say their company didn’t clean it properly and caused the leak, he was going to take pictures. I told him to not take another step into my house. He reminded me that I had to pay the service call charge. I paid him, he never sent me a receipt of charges and left. My neighbor luckily offered to clean the drain. This will not make up for the thousands of dollars of damage to my house from the leak this caused due to lack of proper maintenance.

First off, Mike was great. He came out to give us a quote on our HVAC system and was amazing. He didn't try to oversell like other companies did to us. He was very professional and overall just great. From calling, to the quote and the install was only 4 days. Second, the technicians who installed my hvac system were amazing. Dustin and Dylan were on time and very professional and walked us through the whole process. They installed everything and made it look better than what it did when they showed up. Lastly, the price. I can't really complain about it. When Mike found out I was a veteran, he offered a few things and offered a discount as a thank you. Overall I have no complaints about getting my whole hvac system replaced. I will definitely refer my friends and family to you guys.

I usually don't post reviews but this was such a terrible situation that I felt compelled to share. We had a serious gas leak in our home last month. I have had a service agreement with WCA/Mr. Plumber for years and have been pleased with their service so I automatically called them to determine the gas leak and repair. The first repair tech came out to our house and told me there was no gas leak. We could still smell the gas so we called the gas company who confirmed we had a significant gas leak (failed the meter test) and turned off our gas. After numerous WCA technicians attempted to address the problem and fix (and charges totaling $2k) it still was not repaired after a week with daily technicians (I actually had 3 technicians one day and they were on the phone with their manager to identify the manifold.) To make matters worse, I have attempted to resolve the disputed charges with their customer service reps who do not return phone calls but have continued to bill me for these repair services. My family was put in harms way and I was forced to miss work for an additional week while WCA/Mr. Plumber wasted time and money attempting to repair the gas leak. The end result was a major gas leak in our main line to our home. The gas leak was successfully repaired by another plumbing company within two days and at significantly less money. DO NOT USE THIS COMPANY!

I've used or attempted to use WCA for multiple services including plumbing, HVAC maintenance and HVAC duct cleaning. And had issues with everything other than HVAC maintenance.Plumbing: Just after buying my home that used well water, I realized I needed water treatment. I was quoted $5K for water softener, iron filter, RO system and a well pressure tank (that was in perfect working order because it was replaced by the sellers just 2 months before). I questioned the pressure tank line item and the condescending Sales person said that I needed to replace everything. Had I been more home savvy at that time I would have thanked him for his time and promptly pursued other plumbers.Soon after the installation I realized the iron filter/water softener was spewing water onto dry wall in my garage and soaking it to the point that water would pour down my garage floor and on to the driveway.I called the service manager to provide this feedback and sent photos of the water damaged dry wall which he stated they would fix. Never happened. Instead they gave me 3 years of their plumbing service agreement for free.To note, Jared is the only reason I used the plumbing service. He's the only plumber that solved the drywall soaking issue and is just an awesome human being.Then I called them for my water heater when it went out and again it took 3 trips to get my brand new water heater working. All the heating elements needed to be replaced in the BRAND NEW UNIT. UGH!HVAC maintenance: I didn't have any issues with HVAC maintenance, but had a poor enough experience with plumbing that when my 16 year old unit needed to be replaced I didn't even call them for a quote.Duct cleaning (most recent experience): This was the straw that broke the camels back and prompted me to write the review.The technicians arrived 3 HOURS late without a single phone call. This is after I arranged for daycare for my dog and took time off of work. They showed up and immediately complained about how big of a job it would be and mentioned that it was getting pretty late (on a Friday) and offered to reschedule. I kindly stated that I had taken time off work and paid for my dog to go to daycare so I'd like them to do the work as we agreed on. They then proceeded to tape my return ducts which involved moving furniture. Then TWO hours go by and I noticed no vents had been cleaned. They informed me their equipment was broke and that they'd need to reschedule. They then packed up their equipment and left half of my vents covered and my furniture disheveled. I had just had a minor surgery that week and had to exceed the recommended lifting to put my house back together. They did reschedule me, but at that point they'd lost a customer for all their services.Note: Their maintenance plans just means the non-maintenance plan pricing is 10% higher than other quality service providers in the area. Which I don't subscribe to (pun intended).Instead of calling trying to get people to schedule plumbing check ups, which are not a thing, I recommend including customer experience surveys like CSAT or NPS to monitor for quality issues that you most definitely have.Do better, WCA. Do. Better.

Doug did a great job and made sure our new system was running as it should be

Technician Darren did a great job. Very thorough and professional.

I put a request in through the website on Monday and within 30 seconds or so I had a call to schedule my spring maintenance and a check on the blower motor for our furnace. Got scheduled for two days later and had a technician here even earlier than the window I was given. He was able to do our spring maintenance and replace the blower motor. We have used Williams for maintenance under our agreement with them after purchasing a new system in December 2010. We have always been pleased with their work.

Williams Comfort Air sent a text message with the technicians picture which is appreciated. Callan was polite, mindful of our carpet, thorough and answered all my questions. Been using them for tuneups for several years now and have no reason to change. Each technician has been great.

My leasing company hired Williams Comfort Air to come fix our sudden loss of heat issue. Brian, the tech who came out, was super helpful and friendly. I really appreciated how informative he was as he explained everything he was checking out the furnace. He brought heat back to our home in such a timely manner!

So disappointed.. the techs were fantastic, but we had to send them away because of a perceived bait and switch,. After waiting more than a month for vent cleaning service, the actual number was double what the quote was. I asked to speak to a supervisor and was told one would call, I sent an email asking for someone to get in touch with me. I've given you guys a lot of business in the past with referrals to churches that I'm involved in, yet after the most recent experience I question your intentions and ethics.

We were so thrilled with the work from start to finish! Beginning with Mike who handled the sale of our unit to Fabian and Gonzalez who installed it. Definitely will recommend to others!Christian and Lea

Max was prompt and professional. He treated me like a valued customer. I’ve been with Williams as a customer fro many years and will continue. Thanks Max

I appreciate how much they worked around my schedule. I admire their honesty and thoroughness.

Jeremy came out and was extremely thorough and professional. He gave a few suggestions to help make our system run better and keep it clean. I was highly impressed with him.

Had our heating ducts cleaned out and could not be happier. Levi and Jaden were fantastic. Highly recommend WCA !

They have awesome technicians. One such crew member (his initials are M.B., not mentioning here for privacy reasons) visited us and helped us work through our issue with our air conditioning. Not only did he help us witb the issue but also worked with us to get our warranty transferred. Great team!

There was good communication regarding arrival time; tech was very efficient and answered my questions satisfactorily.

Came quickly and restored heat to my home. Thorough explained the problem and how things work together. Highly recommend.

Our technician Chris was very professional and thorough. He took time to explain the issue and answered all of our questions. He didn’t make us feel like he was in a hurry to get to the next job and offers us several options for resolving our heating issue and for fees.

Christian is a mind reader. My husband put a new furnace filter by the furnace & Christian changed it without question. He explained all of the tests he did.

Darren was very professional. On time and answered all questions. Satisfied with service call for HVAC

I have used them before for maintenance. Today we had a yearly on the ac and the furnace and Brian was awesome. Fixed two capacitor and completely cleaned both units. Really pleased.

Called other companies for duct cleaning in which 1 never called back and the other would not quote me over the phone. ENTER Barbie who took my call and secured my trust in Williams Comfort Air. She is beyond knowledgeable, warm, pleasant and an asset to the company. To any manager reading this, you NEED to provide Barbie with the accolades due to her. she secured a service based on her personality and professionalism.

I was able to get repairs scheduled quickly. Max showed up on time and did an outstanding job solving the problem and checking things out. Thanks Max and Williams Comfort Air

Highly recommend for hassle free, low stress furnace and air conditioner installation. Every single employee we’ve had contact with has been professional, knowledgeable, helpful, etc. Thank you, Don, Felipe and Chris!

Absolutely fantastic service and our technician was so informative and professional! He showed up on time and presented himself very well! I would recommend this company to anyone! Thank you!!!

Things went well while the tech was here. However we were supposed to get a follow-up call about putting something into the system to make it more efficient. We received a call offering us a new system, which we don't need, and have not heard from them since!

The a/c compressor has failed in less than 5 years. They claim because I didn’t have a maintenance agreement the warranty is void. No one ever told me I needed a maintenance agreement to keep a warranty and now it is too late. We will now consider our options.The tech who came out handled the situation very well. Note the pic of my warranty. In very cluttered small text on the back it requires a maintenance agreement in order for any of these big checked things on the front to be valid. Be careful working with these guys.

Max is amazingly knowledgeable and patient. I called at 8 am and they could have had someone out by 10 am if I’d been available! I’m incredibly impressed and look forward to a relationship with this company!

Seeing all the pictures of the parts was new to me and kind of neat. Very thorough. I am very pleased thanks guys!!

Mike was great! He came and completed an estimate for us as we want to switch out our upstairs furnace and air conditioner and put in a heat pump instead. He was very personable and gave us the best deal, by a long shot, than any other estimate. Not our first time with these folks and won't be our last! Thank you!

Great customer service and very flexible with scheduling slots. Definitely recommend

I called Williams heating and air for a repair on our heating system. The lady you took my call was very kind and knowledgeable , she set up my appointment with one of their repair staff. Scott was our service tech on time and very knowledgeable of his work, he took time to explain the working of our heating system. Check everything out and explained what was the problem was. Being a part that they did not have told me he ordered it and would pick it up the next morning and be back to installe it. He was on time the next morning and had our problem fixed. I am very happy with Williams heating and air, and highly recommend them for all your needs.

My air handler motor burned out on Sunday evening and I called and had an appointment on Monday. After discussing options on my 13 year old heat pump, I elected to purchase a new more efficient Carrier system. Pricing included several discounts and the whole system was installed on Tuesday. The whole process was painless and efficient. Gary, the installer was very courteous and friendly and kept the job site very clean. He went over the system and the new WIFI thermostat. I am very pleased and highly recommend Williams Comfort Air.

Kenny Bell was professional, courteous, on-time, and pleasant to work with. I hope to see him at our home for every maintenance service.

Technician Scott Evans did a thorough job of explaining the process and findings along with recommendations, but not forceful with the sales approach. I appreciated that. Quality of work was satisfactory and he was very polite and professional.

I’ve been using Williams Comfort Air for all my heating, cooling, and plumbing needs for the 10 years I’ve been in this house. Couldn’t be happier to have a longstanding relationship with a company I trust. Today Matt L., did routine maintenance on my furnace and AC, but I’ve found every technician from Williams to be professional, courteous, and very knowledgeable.

Joe Ross was outstanding. Duper informative and professional.Great company to use

Greg was very professional efficient and honest. He provided outstanding service. Your company should be proud to have him representing you.

Brian was very personable and professional. He took the time to explain what he was doing. He was very thorough. WCA was my second opinion/call about my issue. He fixed the problem when the other company’s tech fell short on service and the diagnosis.

John W. Was my tech that came to house. He was on time, called before he came to inform me how long it would take to arrive. Got there when he said. Very knowledgeable about the issues with my furnace. I had an idea what part was failing to which he confirmed. Didn’t have the exact part with him but he chased it down without charging a bunch of drive time. Fun to talk to. Very professional. Would call again anytime. Thanks

Great experience, as always.
Had furnace issues yesterday & Williams Comfort came within a couple hours & got everything running. Joey was great...very informative.

I scheduled a furnace tune up in time for the fall and Williams Comfort Air was fantastic! Not only did I get a great deal with the tuneup special pricing but their rep Kyle S. was on time, professional, friendly! Fantastic quick service! I'll definitely be a repeat customer!

Joe White is fantastic. Ask for him. He provided excellent customer service. He was professional, knowledgeable, efficient, and extremely personable. I had a routine maintenance check on my air conditioning unit and furnace. Service was great! I will be holding on to his business card the next time I call Williams Comfort Air.

Fantastic experience from start to finish. I submitted a request via the website on Wednesday evening. By 8:30 am on Thursday, I had received a call and scheduled a service visit for Friday morning between 8-10 am. Our service technician, Chris, was phenomenal and arrived promptly at 7:59 am. He was thorough, explained each step clearly, completed his work meticulously - and he was a genuine, kind person who was a delight to have in our home for a few hours. We signed up for the annual maintenance plan because we truly value this service and level of care. Highly recommend!

They were prompt and efficient. Service is what you would expect, no issues.

Every worker that we’ve encountered has been extremely kind and professional. They send text message reminders and they always send a bio of the worker who is coming over. I love that safety feature!

The technician, Chris, was polite, personable, and extremely thorough in both his work and his description and explanation of what he found. He showed me pictures of the areas he had worked on, and I noted that he did a particularly good job cleaning up my outside AC unit. There was no hard sell for any additional products, though he mentioned a couple of things I might think about. I was very pleased with the service.

Our technician Chris was super nice and professional! Explained everything he was going to do to fix our air conditioner and the costs as well. He was awesome with our dog and two daughters, especially when all 3 wanted to hang out and watch him work! We've always had a great experience with Williams Comfort Air and I highly recommend them!

From beginning to end, the company’s rep, Chandler, was professional and thorough in the work he did, in his explanations of the work he would be doing, and the options we had for future systems’ maintenance contracts. We would highly recommend this company.

Cory Discordia was the technician who performed our annual heating system maintenance. He is knowledgeable, informative, personable, and have requested he return for future maintenance and or repair. We have been using Williams Comfort Air for 8 years now and are happy with our choice for servicing our heating and cooling system.

Check up. The Technician was outstanding. Did a great job

Kyle Steven's is a terrific serviceman..always prompt and very efficient..

We were impressed with Donny’s sales pitch and the products he presented to us. They were able to do the install within a couple of days after we called for a quote. We got both furnace and air conditioner. The 2 installers were awesome!! They were prompt, professional and hard workers. Deacon and Blake took the time to show me everything and to confirm we were happy with the installation and equipment. They went over everything and were very detailed and made sure I understood it all. Overall it was a great experience and we will recommend this company to others. Thank you

Strongly advise against doing business with this company. After paying $207 for a new furnace blower capacitor, I researched the actual part cost to find that it is a $10-$20 part - retail cost. The service person was there on a scheduled visit I had paid for as part of an annual service package. In other words, I paid about $180 for him to walk to his truck and get the part and install it in place of the old one he had already taken out in order to do a check on it. He then charged me $32 to place a pellet on the drip pan that I found cost $1. When I called the next day to discuss, I was told a manager would call me back. Two and a half weeks and five calls later, I finally got a call from a non-management person who only wanted to accuse me of ignoring supposed calls I had received from some manager. Needless to say, no one had ever called me from Williams and definitely had never left me a voicemail. Too bad I didn't read all the negative reviews before doing business with them. I could have saved myself some money and aggravation.

Mitchell, the technician, was fantastic! Very knowledgeable, prompt, and friendly. He was able to diagnose the issue quickly and was able to get the AC back on! He answered all of our questions and explained how a new system would be a benefit to us. In the near future, we will be contacting Williams Comfort Air for a new HVAC system. ?Thank you, Williams Comfort Air for the professional manner my call was taken, the texts notifying us about the tech, and the final bill presentation with itemized costs. I was a 1st time customer yesterday. Today I’m a lifetime one!!!

Williams Comfort Air has been a business that I’ve used for many years. Their staff is professional and courteous. The guys who come out to work on my heating and cooling systems have always done a great job. I have no complaints whatsoever! They have me as a customer for life!

This was my first encounter with Williams Comfort Air. I'm very impressed. My tech, Joey, was super friendly, helpful and resourceful. Everyone I spoke to via phone was pleasant and helpful as well. From setting up my appointment to resolving an issue that I created, they were all very responsive and eager to assist.

Called on a Sunday when our heat stopped working. Received a call back within 2 hours. The tech had me test a few things myself over the phone for a quick fix but no luck. A tech arrived first thing Monday morning and discovered the blower motor had failed. He quickly went to get the replacement part and returned to install a new blower motor. Fast, friendly and good communication.

While they were there for my fall inspection my thermostat stopped working. I was stuck with the heat on. The only option they gave me was to spend minimum 500 $600 to install a new thermostat. They would not give me any information on the product and had no options for anything at a lower cost. I feel like this is significantly above the cost of buying a thermostat anywhere else. So I'm stuck with my heat on until I have time to go out and buy a new thermostat and install it myself.

Great job by Nate and crew! We own a 9 vent home and the folks from Williams completed the duct cleaning in less than 2 hours. Clean, professional and knowledgeable. No hard sell for extras. Recommend whole heartedly!

Austin was great to work with. He was very knowledgeable about checking the furnace. He answered all ?’s I had and I felt very confident in his abilities. His recommendation of Duct Analysis sounded perfectly fine due to the age of this house. He explained why this analysis probably should be done and it made sense.

Always do a great job. Mirza is very knowledgeable and courteous. We always ask for him.

Griffin has performed our last two maintenance visits. He is professional in explaining what is going to be done and the status of the equipment. He is good about getting continued service scheduled and suggesting other services that could benefit us.

Called Williams Air and had a technician come out to fix the problems with my furnace that same day. Greg helped answer all of my questions and explained the problem to me in a timely manner. They got the new part for my furnace ordered quickly and with great service.

While my experience with the technician was positive, I am unlikely to ever do business with this company again. Everything that was under that technician's control was done professionally and without fault.My experience with Williams Comfort Air revealed their sneaky business practices, which are structured in every conceivable fashion to extract more money for less value from their customers.1). When I called about my AC not working, I was told that a technician could make it out that day sometime between 7am-10pm and that it would cost ~$100. Sounds great! I got a call at 6pm explaining that the technician was preparing to head over, but that it would be an extra $50 because it was after hours. Okay...kind of messed up that detail wasn't mentioned in my first call. But certainly forgiveable if I could get my ac fixed that day.2). When the technician arrives, he informs me that my 12 year warranty on my furnace/ac is not valid, because it wasn't transferred into my name within 6 months of me purchasing the property. What?! There was absolutely no information detailing this in the warranty agreement I have on file. I am informed that the only time that detail is mentioned is when the original buyer signs the agreement, and therefore the only way I could possibly know that is if the previous owner informed me. This is a scummy business practice in which WCA is able to avoid honoring warranties essentially whenever a warrantied HVAC system is sold to a new owner.3). Don't worry though. I learned we can still fudge some dates and get warranty coverage for you. But you won't be able to recover the 12 year warranty, just 3 years. Oh...we will also charge you a $250 transfer fee.Williams Comfort Air business practices are so transparently pitched against their customers I almost respect it. I'd recommend against doing business with this company if you are able.

My gas furnace stopped working during a snowstorm with the temperature at 21 degrees. I was worried that it would be hard to get someone out quickly, but they arrived about an hour and a half after I called and got the furnace cleaned and working again. The technician, Gary, was very friendly and helpful, and he explained everything to me so I understood what happened and how to prevent the issue from happening again. As a first-time homeowner, I wasn't aware that a furnace can shut down if it gets too dirty and the filter is not replaced. There's typically a surcharge for emergency calls, but I signed up for the annual service/maintenance plan for $209 so that extra fee was waived.

They do a good work on my Furnace and AC no problem with their Service. Thank you

Very positive. Been a customer for over 20 years. Very professional. Attentive to our time constraints,

The technician, Thomas Wittington, was very knowledgeable, pleasant, personable, and efficient. He worked diligently for an hour and 40 minutes. He offered suggestions for the future, in a no-pressure manner. He answered all of my questions patiently and thoroughly. I am very satisfied with this company and especially Thomas Wittington.

My experience was amazing. I called first thing in the morning and Gary Ruddell was at my door by 11:00 AM. He was very polite and was wearing shoe coverings and a mask. He asked me what problem I was experiencing with my air conditioning unit and listened patiently. He told me that he would take a look but that he wouldn't repair anything until he discussed my options with me. He did just that. He told me specifically what was needed but wasn't pushy. One hour is all it took him to get my air up and running again! I was very impressed with his attitude and his professional approach. I will be using this company again and will hopefully have him the next time I need help. Thank you Gary and thank you Williams!

Chris Garner is a superb technician. He has demonstrated to me over several years that he has both the knowledge to get the job done right and the intellect / relating skills for communicating effectively with the customer. I trust him to always do a thorough job and get the job done right. Those same skills will make him great in sales. Congratulations Chris!

Taha really honest and really helpful . Thanks you to taking good care of me

Absolutely awesome! Very nice people and got the job done for a good price. I am beyond satisfied with the new furnace and ductwork they installed!!!

Bryan was very friendly, courteous, & professional the entire time he was at my house; even after being stung by the yellow jackets! He, unfortunately, disturbed a nest that we didn't know was in the ground by the outside unit. Even while in great discomfort, he finished the job & still acted in good spirits.Update:Nov 2022 called b/c outside unit was making an odd noise when turning on. Didn't expect to be able to get an appointment today, but did! Michael was prompt, courteous, & took the time to answer all of my questions. He was able to replace the part that was failing & do the additional maintenance check very quickly. We've done business with Williams Comfort Air for about 13yr & couldn't be happier with the service.

Very friendly and professional! Will definitely use them again!

Working with Williams Comfort air was great. They were fast and efficient. Communication was thorough. Brian was a GREAT technician. Very friendly and explained everything he was doing and what it means for our day to day life. He was great to work with and they sent a whole profile of him with his photo before he came to our house, which was nice for safety as well. Would definitely use them again in the future!

Checked thermostat and found i needed to reset- i was not aware of the reset button located inside the cover. Thank you for sending a professional who was very knowledgable, friendly person on time and interested in understanding the problem and in correcting the problem.I appreciate an honest company to do business with. It was a pleasant experience!

I called to get a quote on upgrading my HVAC system. Chris Garner was great and didn't try to coerce me in signing the dotted line right now. Knowledgeable and put Williams at the top of my list. Still getting quotes.

This was our first time working with Williams. Our AC went off, and after being told by another company that it would be $1330 to fix (then another $3300 soon when another part goes out), we called Williams to evaluate and give us an estimate. They were friendly, responded very quickly, and provided outstanding service. There was nothing wrong with our system. It did not need refrigerant or a new capacitor, motor, or evaporator coils as the other company told us we needed. We’d had a new roof and a tarp near the outside unit probably decreased air flow and caused the issue. Working just fine now. Thank you, Williams! We signed up for the service plan and will be working with Williams from now on.

The was supposed to service my furnace. The tech looked at my furnace. Then called the office to report I needed a new furnace. Had the tech turned the gas supply valve they would have realized the gas was off.I think this was a scam to get me to buy a new furnace through them

We have been using William's Comfort and Mr. Plumber for several years now and are always satisfied. They may not be the cheapest for some things, but the quality of the products, maintenance plans and repair services are far worth the hassle of trying to find someone cheaper. They even brought my trash cans up the driveway for me.

I was very impressed with the service provided by Williams Comfort Air for me today. The lady who answered the phone this morning around 7:30 was incredibly thoughtful, thorough, and reassuring. I’m sorry that I don’t know her name because I would like to thank her publicly for her help. And the technician that came to my house today was outstanding. His name is Michael M., and I’d request him if I could for any future service calls. I like to know how things work and why things sometimes don’t work, and Mike took the time to show me exactly what he was testing, cleaning, and installing as he worked. I can’t imagine a more professional or knowledgeable service specialist. Heating and air conditioning issues can be technical and expensive, but in the end it’s the people working for the company that make the difference. With people like these working for them, I’m confident in the service provided by Williams Comfort Air.

The service technician, Chris Mann called and asked if I was available for him to arrive early. Upon his arrival he was professional and presented himself well. During the course of completing the furnace maintenance, he noticed the burners were igniting more forceful than normal, he investigated and diagnosed the gas levels were too high. He noticed the burner continued to shut off, as he investigated, he was able to diagnose the blower speed was set to the incorrect speed, which was completed on install by the builders HVAC contractor. This may have contributed to a regulator switch going bad. Chris was able to diagnose this, get the part and repair, all in the matter of a few short hours.Thanks for the great service Chris!

Williams was able to get us on the schedule on the hottest day of the year to date. Kyle was professional and knowledgeable and gave us upfront costs. Definitely would recommend!

Very professional.
On time!!
Detailed.
Solid representative.

I was very happy with the service. I called fairly late at night because my AC was not working and they were able to come out and fix it fast the next day. They also did not pressure me into buying a new unit or any other unnecessary repairs, they also waived the service fee. I would definitely recommend and use them again.

Fall 2020 we went with a different company and it was a mixed experience. Fall 2021, we decided to give Willams a try. Chris was our technician and what a wonderful experience.No hard sales tactics, easy to talk to, and explained everything.We were so satisfied with Chris that we asked for his business card so we can request him by name for our spring 2022 AC check up.100% recommend

Doug Cozart was quick and very transparent. Though he didn’t have the best new fir us, he was very thorough and informative. We will be using them
for our AC replacement.

I have been a customer for about 10 years and in that time I had them come out for issues as well as preventative maintenance. The technicians have always been respectful of my property and responsive to any questions I have. I feel valued and the workmanship is high quality.

My first time using Williams Comfort. I just bought a house that’s everything had their sticker on it! Fantastic service. Tech was at the appointment 30 minutes before expected. He was very informative and did a very thorough job in servicing my furnace. Bought the membership in order to get better prices on service calls and tuneup

I was seeking a replacement for my 30 year old furnace, as it's beginning to show problems and it's probably not a good idea to try for 40 years. Williams Comfort Air was there in two days (as I scheduled) to assess what I needed and to provide a quote, which was done on the spot. I researched this quote along with quotes from several other companies and Williams Comfort Air offered a furnace that was within the top 5 ratings I reviewed, great warranty, and great service plan. Their prices were not out of line with such quality, but were out of line with my budget, so I had to go with a different company. I would recommend you hear them out because I found no negative review of anything they offered me.

We’ve used Williams comfort air for the last nine years. They installed a geothermal system. Their maintenance agreements and their warranties are the best in the business. We always find their employees courteous, timely, and honest.

Kyle Steven's went above and beyond. I'm very grateful to have a company that doesn't try to sell me something every time they come!

Aaron was very thorough and even got here earlier than expected. He was very polite and knowledgeable! We appreciated his help:)

Very happy with the quality of service. Kyle, our technician was professional and went above and beyond to make sure that everything was working correctly, which even included climbing into a very hot attic on a blistering day. He didn't try to sell or push anything we didn't need. Highly recommend this company.

I shopped around for a few different quotes with similar offers, “buy a furnace and get an ac free.” These guys were the best deal, most professional, responsive, and did a great job. Their quote came in about $2k less and included rebates and $1500 in free stuff like a smart thermostat, uv light to kill airborne pathogens, and a magnetic filter compartment. Their warranty also was 10 years vs 1 from the competitor for labor. Our ac was original with our house, so from 1990 and the furnace was 16 years old. It was time for us to replace both before they quit on us. Workmanship looks very nice and clean. House is cozy and warm, on the first night! Highly recommend Jim for sales!

Was spoken down to like I was an idiot . When I meet with client’s I attempt to listen and educated, not speak with arrogance

We have been long time customers of Williams Comfort Air. I became leery when they merged with Mr. Plumber and was afraid they would shift towards the sketchy business model instead of retaining the high quality of service we had always enjoyed.Lo and behold, my fears have now come to life. Yesterday we had our regular paid maintenance service. The AC unit had been putting out such cold air that my toes would turn bluish if I stood next to a register. While the technician was here, he had a thermometer at one of the registers and I noticed the temperature rising while he was out working on the unit. He then announced that our unit had almost no refrigerant left and gave us quotes for restoring the refrigerant. The quotes did not reflect any discount we were supposed to get for having a maintenance contract.That night, the unit struggled to keep the house temperature even 2 degrees below the outside temperature. Now they want $800 to fix it.Steer clear. These guys are no longer reputable.

Chris was great. Arrived 15 minutes into the provided 2 hour window. Was very friendly and cordial. Liked that he knocked on the door instead of ringing the bell which would have riled my dogs. He quickly diagnosed the issue and fixed it. Seemed like a friend came over to help me out.

Brian was our technician. He was super friendly, punctual and knowledgeable. He arrived right on time and we were charged exactly what we thought we would be charged, no extras tacked on. He even spent a couple minutes giving our needy people pleasing dog a little attention. Will 10/10 recommend this company especially Brian!

Great service and they even came on a Sunday afternoon

Called to have a geo line repaired. They came out quickly to look at the job only to tell me that they would have to send someone else out to give me quote on the work. This cost $99 for this part. They then said that they would have to put in a new line or the couldn’t Warranty it. All it needs is to be fuse and flushed and refilled. Replacing the entire thing is ripping off people that don’t know any better. I don’t recommend using this company as they apparently prey on the people that don’t know any better.

Williams Comfort Air goes out of their way to hire and train the nicest and most competent technicians. Cory M called me one-half hour before he arrived and then spent most of the next two hours working on my air conditioning unit after explaining what he was going to do and answering my questions. I was thrilled when he offered a service contract for two more visits - one in the fall for the furnace and another one in spring 2022 for the air conditioner. To say that I have always been pleased with the service and attentiveness offered by Williams is an understatement. I highly recommend them to anyone who desires to have complete trust in any service they provide.

Incredible customer service the people their are very nice and easy to work with!! The gals on the phones are great. Good customer satisfaction
Nakota Caffee was pleasant and answering all of my questions!! Everything is uniform and done properly!

Chris was professional explained why I needed repairs done to my heating system and spent 3 hours doing the repair. He very knowledgeable and patient explaining a complicated heating system so I could understand what part failed. I’d recommend him and will definitely request him in the future.

Original installer found nothing wrong with the heat pump which Williams Comfort Air said was not working. Only problem was a clogged air filter. System is working fine. GoChecked why our heating system had a metallic smell. He determined the problem quickly and advised us on a course of action with original installer to honor the warranty.

Williams Comfort Air replaced my old HVAC system (furnace, AC and thermostat) about a week and a half ago. The install went great and the crew was very professional, although a leak in the furnace drain pipe popped up a few days ago. I called over the weekend and they sent a plumber out to fix the problem and honored the warranty that was promised when the system was installed. I'll be using them for all my HVAC and plumbing needs from now on. Not to mention their price for the equipment was the most competitive. They have been great to work with.

Jeremy, and Chad, were the sweetest guys, professional, worked hard, did a great job, my salesperson Don was wonderful, professional and thorough. We had a new central air and furnace installed, they showed me how to do everything, how it works... They also stated that if there was any problems simply call and they would take care of it. I believe that they will, if there is a problems, I believe they would promptly take care of it. But I don't foresee any problem though!! Due to the fact they did such a great job!

Respectful fast and explained the work that he was doing and why it needed to be done.

Kyle from Williams Comfort Air was great. He was highly informative and helped me understand how some of the things I was doing (or not doing) with my current system was creating issues that could be solved fairly easily. It was priced very well to tune up the AC and I learned a lot that would probably save me a lot of money down the line! Highly recommend !

I highly recommend Williams Comfort Air! We were able to schedule someone to come out quickly and they fixed our AC. Tyler was very professional and explained everything well. If we have any additional questions or issues We'll definitely be contacting them again if we have any additional questions or issues!

This company set up an appointment for someone to come a repair my heating system that day. They repaired everything all in one day thankfully even when they had to go back and pick up a part. This was amazing because my house was 48 degrees since this all happened in the middle of the winter. Kenny was amazing.

Daniel called a little more than 30 minutes in advance of coming to my home, which was very helpful. He was knowledgeable, thorough, respectful. and a good communicator.

We called them at 1:30pm and jumped on their waiting list to fix our AC unit. They were able to see us at 3pm and got us taken care of by 4pm. The tech was extremely helpful, broke things down for me to understand better, and was very friendly while working with us. This is the second time this year (water heater went out earlier) we have used them and both times have been amazing!

I received a mail offer from Williams Comfort Air for an AC and Heater tune up for new customers. I called and easily set up an appointment. I was impressed that I received a text and email notification with a short bio of the technician and a picture so I could easily identify him when he came to the door. Frank was incredibly professional and thorough. I never felt that he was trying to sell me on anything, he was just concerned about doing an excellent job and making sure I was satisfied. The final cost ended up being exactly what was advertised, no fine print surprises. You have a new loyal customer!

Michael completed a thorough check of our system. He then presented a report, complete with options, to go forward.

We received a small blurb on our tech before they arrived. I could see he was a trained Industrial Engineer and was also bilingual. We found him to be super personable, skilled and nice to speak with while he was in our home. Top quality people at a company that cares. We have had a great experience with installation and service.

Very professional and provided service immediately to avoid my basement from flooding from a non- working sump pump. I was extremely pleased with the system they installed and I was impressed with the installation team. I highly recommend them to anyone looking for a reliable and knowledgeable plumber!!!!

I came home to a noisy air conditioner and a not so cool house on a 90 degree day and it was almost 6pm. The person who answers the phone was awesome! The repair person was here in a half hour and the house is cooling again. I'm sure results are not typical during a heatwave but I appreciate it!! I'm always happy with Williams Comfort Air and their techs. They are awesome. I was also very happy to learn they took care of their employees during the shut down. Take care of your employees and they with take care of your customers! All techs are wearing masks and practicing safety. I highly recommend to anyone!!!

We had them out to do a tune up on our AC and furnace. Roy was very thorough and great at providing info on what he was doing. I also liked that before our service we got a text with a photo introducing our tech to us. It was a nice touch since you are inviting someone into your home. They were also very prompt. We were impressed!

Once again Williams Comfort went above and beyond. I’m a residential property manager and have used them at several properties, receiving excellent service every time. They installed a new unit at my house today and reworked a few things for better efficiency and maintenance issues that weren’t in the contract. I love this company and will forever be a client of theirs.

Prompt, courteous
Mike is a great representative for Williams.

Again had incredible service from the Technicians (Matthew L) from Williams Comfort Air. He was performing routine furnace maintenance but found a well hidden plumbing leak in our basement when he thought he heard dripping. He found the leak and took pictures so we could quickly call for plumbing help. Outstanding and greatly appreciated!!New home and the Technician carefully reviewed the duct system and air flow issues that had promoted my call for help. Technician Scott spent time educating me on the system and simple ways for immediate improvement. He then created three affordable options for a longer term solution if I choose. Tremendous service!Tremendous service again by Mike M to fine tune the ductwork and HVAC function. Great tips and help to make more functional and energy efficient.

Excellent knowledge of industry and product. Very honest and upfront on available options for me to consider

Technician unaware of program paying for service to replace UV bulb and filter for humidifier had to call office.At office customer service unaware of service plan paying monthly to have UV light replaced once a year and humidifier filter replaced once a year.Had to tell customer service to check notes from previous visits,finally customer service found note saying we pay monthly for UV bulb and humidifier filter so we don’t have to pay at the time of service.This is the 2nd or third time this has happened at our home.Apparently we were grandfathered in and our payment plan doesn’t show up in the IPad that the technician carries but it shows up at the office computer.I wish this could be fixed so I don’t have to hassle with this once a year.Also the technician did not have a UV bulb in his truck so he had to come back the next day.He did apologize but one visit would be better than 2.I hope this issue can be solved in the future.

I can’t say enough of the service that I received today within minutes no problems fixed he even checked other things just to make sure that the problem was stay fixed and it was affordable he’s very professional knowledgeable respectful like I said I can’t say enough in these hot summer months coming ahead it was worth every penny I recommend this place above Dial One above Bolls Because I called those places first and they weren’t flexible and it seems like they didn’t understand the urgency of not having your air conditioning when it’s mid 80° outside meeting is 90 in your home there was just no understanding but with this please there was the understanding of the urgency especially when you have super kids in the house the cranky they’re hot it was a good feeling to have someone understand where you’re coming from and come out as soon as Possible and the convenience of payment I do it again in a heartbeat just want to thank you guys so much

On time. Removed shoes? Personable and explained problem, charges, options. Was patient while I called my son about a specific service. Would recommend. Will use again for maintenance and/or repairs.

Over all Great company, they came and gave us an honest second opinion on our furnace, the guy was very nice and knowledgeable, and honest. We did however choose to go with a different company though, one that is just as good, and honest, just smaller. My husband and I really like to try to support smaller home town companies when we can, the company we choose came very highly recommended by another who knows the business well. I am very thankful that we had the privilege of meeting and getting to know both gentlemen.It's awesome when honest is just as important to the tech as it is to you. Thank you Williams for setting such high standards!

My technician, Sean, was personable and professional. As his employer would expect of him, additional possible services and products were offered and discussed with no pressure. Some people may resent these services and products being brought up. But, he would not be doing his job if he didn't. I understand this. I had no problem with the offer of signing up for the four visit, two year service call plan. This service was my second and final of a two visit plan I signed up for last year. You get more benefits using the service plans and there is a reduction in overall cost as compared to just setting up individual Summer and Winter system inspection and service. I'm very satisfied using Williams Comfort Air for all my heating and cooling needs.

Tech was friendly and knowledgeable about our system. He was very thorough. Hope we get him back for our next furnace maintenance.

Kyle was an incredible service tech who arrived at 10:45 on and diagnosed the problem n kept me in the loop the entire time.. he still had places to go after my stop.. he stated that he started at 7 AM and left my house around 11:45 PM.

Williams Comfort Air was an absolute pleasure to work with! Our heat pump and furnace went out and within 24 hours we had a new one installed and up and running. The team was professional and friendly and all around great to work with. We’ll absolutely be using them in the future and recommending them to friends and family!

When technician came, heat was working. When he left heat was broken. All I asked tech to do was a tuneup. Then he tells me he can’t find the part to fix the heating system and recommends me to replace furnace. I called Kirby heating and air and they fixed right away. Found the part that was needed and was good to go in less than 20 minutes. Never calling comfort air again

Called while on vacation for our home unit that was blowing hot air while AC was on. Tech came and told us we needed whole system replacement on our unit that was only 5 years old. Was told parts wouldn't be able to be obtained quick enough to fix and it would be cheaper and easier to install a new unit. Called another company who came out and had it fixed for under 350 dollars including the after hour service fee with parts they had on their truck. Feel like they tried taking advantage knowing that the unit broke while we were out of town and tried selling us on a new unit (7-15k from what I was quoted ballpark) when a simple wiring fix did the trick. Couldn't be more disappointed.

I called Williams Comfort Air to come and check out my a/c. They always give you a time frame for the tech to arrive. I love the fact that they text you a picture and profile of the tech, that will be coming to your home, before they arrive. Mr. Daniel Perez was my technician today. He arrived promptly within the time given. He was very professional and helpful, and gave me lots of useful information. I’m so grateful for Williams Comfort Air and Mr. Perez for fixing my unit, and for the pleasant experience I had. I will continue to use Williams Comfort Air along with Mr. Plumber, both owned by the same company. I highly recommend them!

Everything was fine. The tech was on time and seemed to do a good job. Even pointed out my thermostat appeared to be on the brink of stopping. Thanks

Our service man, Jim was prompt, friendly, and efficient. He took care of us right away when our AC went out. Even the woman I spoke with on the phone to set up the appointment (her name started with a K), was outstanding. I will definitely be using this company again :)

We subscribe to the maintenance plan, and we have had fantastic experiences with the care and detail they provide in this service. We were very happy with the service tech they first sent out, and request him now specifically for our future service calls. It’s always an easy decision to renew each year. We also appreciate the fact that they test several components of our system and share with us when things are starting to show signs of wear/potential future failure ; this certainly makes it easier to prepare mentally for the larger repair or replacement expense that may be needed down the road.

I couldn’t be more pleased with the way Williams Comfort Air handled the service call today. From making the appointment to when my air conditioning was back on and running I felt valued and listened to as a customer. I received a call before the tech was late and told where I was in line for service. When Bryan Duff the tech arrived I didn’t feel like he was rushing to get done because it was late in the day. He took the time to fix the AC and even found another potential problem and took care of it as well. I have been a customer of Williams Comfort Air for years and continue to be impressed.

Leak from humidifier, replacement of grids, showed where the leak came from, what pipe needed to be replaced & the type of valve.

Unprofessional scheduling assist refused to listen to me, told me to turn off my working AC on a 95⁰ day. I just needed a fan capacitor replacement. Refused to listen to me that the fan spins up when manually pushed. Rude response when I said she wasn't listening. I bet they are trying to push emergency services so they can charge more. Shady.

Griffin was very good of explaining to all my Questions and was on time and very polite thank you very much

First, I must state that the technician that came to my home was excellent. He was very knowledgeable, transparent, thorough and efficient. The problems are based around actually getting the technician to my home. I called at 11am and was told that someone could be out that day. I called later in the afternoon to confirm I was still on the schedule and was assured someone would still be out. After a one ring hang-up from a technician I immediately tried to call him back but it routed to the office. At this point I was told I was scheduled for the next day. After telling my story the rep checked the recordings and told me I was told I would have a tech out but was still treated like I misunderstood. There were 2 more calls the tech came, diagnosed and presented my options, I won't go into the overinflated prices designed to persuade you to buy all new equipment. I picked my choice and was told he'd be back the next day. The next day came and went with no return visit. On day 3, I called first thing and was told the part just came in at 5am. I asked why I had no call or no show the previous day and was given no good answer. Four hours later I get a call telling me I was officially on the schedule and the tech would be out. The lack of communication and professionalism was beyond terrible. This was quite possibly the worst service I have ever experienced.

Called on a Monday and by Tuesday at 8:15 a service tech was here as promised. He quickly diagnosed the issue and made the proper repairs.
He was friendly, prompt, knowledgeable and made certain we understood the problem and what was needed to fix the current issue.

Great technician. Evaluates system performance for comparison to other company which told us needed replacement. All systems good. Moved our maintenance system over accordingly.

Byron Aceituno was excellent! Very knowledgeable, prompt, and efficient. Look forward to working with him again. He performed routine maintenance on our furnace and signed us up for the service contract as well.

We needed a new A/C and furnace, as our aging system could no longer keep up.The great service began with the sales rep. He was very professional, and never applied any pressure to make a purchase. He was very thorough, and he took the time to explain everything.The financing options were great!Finally, the two installers were amazing. Very professional. They were great with our two dogs. They took the time at the end to go over everything and show me how to operate the new system.I highly recommend Williams Heating, Cooling, and plumbing.

Chris came to quote replacement of HVAC system. Spent the time to explain options. Very knowledgeable and professional.

Absolutely fantastic! Probably the best experience I’ve ever had with any service company and/or technician. It was unbelievably fast to request service as a first time customer, and even at Christmas time, they were able to have someone out within 3 days. The technician was thorough, professional, and very nice to be around and talk to. There was no up charge, no trying to sell us anything, and zero pressure. I will never use another company going forward. Also, they had the best available pricing that I could find in my research. Love it!

Very pleased with my service technician, Roy & my service with Williams Comfort Air/Mr.Plumber. Roy showed up at the given time frame, was very courteous & explained everything very well. He even taught me how to use my programable thermostat since I never had one like that before. My son recommended this company & I am very pleased with the service! I look forward for their next visit in the spring!

I got an estimate from Williams Comfort Air on a new furnace. Donny was prompt, professional and thorough. He made me a every reasonable estimate. The 10 year parts and labor warranty sealed the deal. The installation was painless and they didn’t make a mess. Would highly recommend...

We are longtime customers and are always pleased with the level of service and expertise they provide. Our favorite tech, Max, is so friendly and knowledgeable and we love having the peace of mind that our heat/ac will always be in good working order.

The technician Cory was very professional, personable, knowledgeable, and took the time to answer my questions. He repaired a PVC line and tested the repair to make sure there were no potential issues. I give Cory 5/5 stars!

Danny, Blake, Damian and Phil did a great job and exceeded all my expectations. They worked hard all day on the install and made sure to keepme in the loop as to how things were going. I was glad that there were no curve balls along the way. I had a terrible experience with another company prior to calling Williams, so it was truly a relief to have such a smooth experience. The install was clean and meticulous and they were sticklers for the details. Danny made sure to go over the new thermastat with me, and when he left I felt confident in operating it properly. They were a great group of guys and worked well together and had a great attitude. I'm so glad we picked Williams, I know they'll take good care of us in the future.Bob and Pam Elliott8/11/20 Travis came out because we were noticing some air leaks coming from the new HVAC. He spent 2 hours here re-evaluating the furnace and AC and caulked some air leaks. He is thorough and detail oriented and super nice. He was wonderful to interact with, a genuine good guy.

Christian was professional, courteous, and on time. He was knowledgeable and reviewed everything with me.

Bryan Duff is amazing. He is so detail oriented and fast and efficient at his job. He always provides choices that allow me to save money without sacrificing quality. He keeps my equipment running great because he’s a great Technician . I highly recommend him.

Had a very bad experience with Williams Comfort Air. Purchased a service plan with them last year for a home we had just bought. They came out to do our spring tune up. They reported the system having a leak and that it would cost over $2000 to fix it but that the system was 19 years old and it may not make sense to invest more into it. We got the unit recharged and had a second person come out to give us a quote on a new system. The second person told us they had a sale and to try to decide within 2-3 days if we would take the deal. Given the size of the project we asked for quotes from two other companies. The other companies found not only that the system was only THREE (yes three down from reportedly nineteen) years old but also that the leak was so minor they did not recommend doing anything. When the Williams Comfort Air salesperson called us to see if were ready to purchase a new 15k unit we told him about us finding out the system was only three years and he says “oh yeah i knew that.” He completely changed his tune. I have requested to cancel my service plan and get a partial reimbursement since I don’t want to work with a company so obviously trying to swindle me. They are refusing to give me any of the service plan money back. Oh and by the way I also found out they overcharged for the unit recharge. If you live in a nice neighborhood you should stay away from this company. It seems like they try to take advantage of people when they see a chance.

Very happy with Williams Comfort Air. Our technician Mirza was very knowledgeable and helpful. He had to come out twice and both times he was right on time. The second time he came out with another technician (Brian) and he was also very polite and friendly. Thank you guys!

Good response time. The technician Chris was well trained and was able to find the problem right away. We just moved into this house and the AC quit working on my heat pump. Never knew how the unit worked. He took time to explain how the system works and what to look out for during the heating season. He told us about an additive that he could put in that would help extend the life of the system, and so we had him to add it. He also offered a maintenance package, which we took out that might benefit us in the future. Great Job Chris.

Mitchell, the service tech, was extremely professional and worked hard in the extreme cold to get our furnace/heat pump running again. After everything was buttoned up he double checked the system and discovered some potentially new issues that could cause problems down the road. His hard work is very much appreciated especially during this extreme cold spell we've had recently. A big thanks to Mitchell and Williams Comfort Air for making our house warm again.We just had Williams out again to check the system and they discovered an issue and spent all day trying to fix the issue to no avail. New parts have been ordered and they will be out again to fix. Very happy with their professionalism and so happy to have purchased the yearly maintenance/warranty.

Chandler is the best! He did a fantastic job of quickly diagnosing the problem and restoring our heat!

Friendly, professional service.
Explained duct & vent cleaning process and options.

It's unfortunate I'm having to review this company as I hardly EVER write reviews. I own 10 rental properties in Indianapolis and looked to partner with WCA. I had one of their technicians clear a plumbing line that was draining slowly and the technician got his cable stuck all the way down to the sewer line where it got coiled and snapped. Effectively ruining a majority of the plumbing in the house. I was then provided with a quote of $3000 and $8000 to conduct the repairs caused by their own technician which took no responsibility. (I had two other professional plumbers evaluate the situation and they both agreed the technician was at fault)After waiting 3 weeks to get their service manager to get ahold of me the most they offered was a service plan on the property. I have had to stop using this companies service and advise others to be cautious when using this company.

Joey Ross was fantastic again! He has helped us out twice now both time he has been professional and honest. He gave us multiple service options and we look forward to working with him in the future.

It was a pleasure working with Williams Comfort Air from placing the initial call to thanking the Technician for providing us a comfortable home to live in again. The technician identified the issue quickly and provided us several options for resolution. Everyone was knowledgeable and courteous. I highly recommend!!

Max Burton was prompt and efficient. He was very friendly and professional completing the work In a timely manner.

Connor was awesome! Polite, professional and knowledgeable.

I recently installed a new smart thermostat. The furnace was not running after my install. So I called comfort air to get help. They were able to come out same day and even earlier which was great. Technician identified the problem within three minutes of looking at the thermostat and it was just a couple of selections that were made incorrectly in the first place. It seems as if he then stayed around to try and find some thing else to look at and charge me more money. I wasn’t interested in an on the spot AC tune up Or the two maintenance programs he offered. I was told on the phone when scheduling that I would be made aware of the estimate before any services were performed. The tech seemed to be fumbling around on his iPad, not looking up at me and said “I assume they didn’t tell you how much a thermostat install is?” I was confused because he didn’t install, he clicked the right options on the thermostat and could have been out the door in under 10 min & I was told by Jordan/phone coordinator that I would be made aware of an estimate. Had I not brought this up to the tech I would have spent $250 rather than the $94 service charge. He asked me if I was mad at him. At this point I was extremely annoyed and felt like I was being taken advantage of and just wanted him gone.I don’t believe this tech was good representation of the company.

The three service men came on time. They started immediately and let me know who would be assigned to what task. They were very efficient. Finishing 2.5 hours sooner than the estimated time. They made sure all equipment worked and explained how use it. Recommended next check up time frames to key the warranty in force.Thank you do much for great service.Dr. Angela J. ( A.J.) Nealy, Ph.D.

The technicians were professional and friendly. Great communication. Very satisfied. I would use again and highly recommend.

I contacted Williams to conduct maintenance on my hearings and cooling unit after recently purchasing my home. They contacted me in advance with the name and image of the professional who would be stopping by my house. Austin was polite and professional throughout, giving recommendations without any kind if pressure. Overall it was an easy and pleasant experience. I would gladly recommend their services.

Christian was thorough and gave us quality work.

While the service techs are always fast, efficient, courteous and do a great job, communicating with the staff answering the phone has not been the best. I called two days before my appointment to confirm my appointment and to ask of it was time to renew our service contract. I was told i would not have to renew at this time. The service tech shows up and said it was time to renew. I was not prepared to pay for the service contract because i was told it was not time to renew. Also, we always schedule our service with Steve Strange but today a different person showed up. Logan did a good job for us but we were expecting Steve. We scheduled our next service in December and again requested Steve and i hope that our request is honored next time. All in all, the service provided by Williams service techs is great but i feel that communication with the office staff could be improved.

The pricing for their work is extremely high! I wanted a new thermostat installed, which the technician said would take approx 45 minutes, and the price was $530!! The service person was very capable and polite but the pricing is way too high.

Carrier system popped up a critical error code on Sunday evening. While furnace was still working, winter is not the time of year to have it stop! Called them first thing Monday morning and their technician was here by around 1pm. In addition to fixing the issue he was able to also perform the furnaces regular checkup. Daniel Becker, technician, was great in explaining what had happened. He followed all their covid safely protocols and I hope we are able to get him when we need assistance in the future.

Richard was very professional and well manned. He did the job and explained what everything was on his report. We had a special request that he do the air conditioning and the heater inspection at the same time. He said he saw no reason why he couldn’t do it and it was accomplished. He listened to my request and took care of it. I would recommend Williams Comfort Heating and Cooling to everyone who is looking not only for a repair company for their AC or Heating unit but if they need to purchase a new unit also.

Our tech was great! He cleared our bathtub, which has been a problem for a while. He did a great job and everything is running like normal.
We’ve been customers of Williams Comfort Air and Mr. Plumber over 20 years and their great!

Very dissatisfied with yesterday's visit. This is a major bummer as I've always been so satisfied with the customer service, and always call here first. The salesman that came out yesterday was rude and condescending. If I hadn't have needed to hear what the final sales pitch I would have already asked him to leave for speaking to my wife in the manner that he did. Unfortunately I most likely will not call again as I won't invite someone into my home to disrespect my wife. No reason whatsoever in him being the way he was, my wife simply asked questions, to which his manly ego couldn't handle. Shame

Needed some help with my heat, wasn't keeping the right temp in my house. There was a coupon for free service fee waived if repair was done. It all happened at the wost possible time when car brokedown, it was 20 degrees out, etc. Kenny or Ken was very professional and let me know exactly what he was doing and we discussed options based on what I can afford now. He also gave me his opinion and what I should look into doing into future. Service was very prompt. I called at 10am Friday and got a call about an hour later and it was a quick, easy process. Also the person I spoke with to schedule on the phone was helpful and upbeat and positive, unfortunately I didn't remember her name. Overall great experience. I will not address price because I haven't anything to compare it to I haven't had this happen before, but I do know the part for me to buy myself, and swap out myself wasn't expensive at all. I did ultimately pay for someone to come out, diagnose, give me their opinion and see if we can fix or remedy current situation on a triple tight budget and we did, and in a time crunch (I had family coming in from out of town in a few hours). So I left with his recommendations and diagnostics of my system for the future, and what he did seems to have worked because it is 20 degrees out and my heat is now working solid at 68 degrees and it's no longer 59 in my home. I'd definitely call them for help again.

My air conditioning went out and the 1st company I called was closed on the weekends. I looked for a company that had emergency services and Williams comfort air came up with a 4.8 rating on the Internet so I called them. A service technician was O on the way to my home on a Sunday within 30 minutes of my initial report of trouble. The technician was knowledgeable, polite, and informative. He diagnosed my problem and fixed it within 30 minutes. Also offered me the home maintenance program which was reasonable and had my air conditioning working and another satisfied customer within an hour. I will use them again and will also tell all my friends and family about the great service that I received. I will also specifically ask for technician and Joseph Ross. I felt he was honest and qualified.

We called for service this morning and the customer service rep was thorough. 5 minutes after, we got a call from repairman Logan who gave us an ETA of 30 minutes. Logan arrived on time, worked with us to diagnose and explain what was going on. Since we just bought the home as first time homeowners, this was invaluable. Logan then offered options for service agreements, provided written explanations of the programs, and didn’t push us into buying them with tongue in cheek threats like other companies we have dealt with have. That’s really what sold us! Logan treated us well and with respect. We would love to have him provide our service again, but not too soon! Thank you so much!

Our A/C unit stopped working on Sunday, I got on home advisor looking for reviews for service. I put my contact information in and within a couple of minutes I get a call from Williams Comfort & Air. She setup a meeting with a very professional experience professional and after reviewing my old system. We agreed on a very fair price. They installed it the next day and were are thrilled with our new unit. I would highly recommend this company for your next service needs!

The response below is an outright lie. She actually told me to read the back of my warranty. Not even within the first month of installation were they willing to come out and look at a problem for free. I have also reached out to both the BBB as well as Carrier Corporate offices to let them know about the issue. Update is that the labor warranty is issued through Carrier and WCA is not honoring it. In the reviews below, click on service plans, then check out the number of times a review is marked as helpful. You'll notice the negative reviews are all marked as helpful. I am not the only person that has experienced this issue with Williams Comfort Air in Carmel.I purchased a brand new unit from Williams Comfort Air last year with a 10 year service and labor warranty. Within the first month the AC wasn't reaching my son's room at all. I had asked the sales person specifically to check for ventilation in the house, as I had just purchased the house and wanted to be sure everything was correct. I called them within the first month to check on why the AC wasn't reaching my son's room and they sent someone out to look. They were going to charge me to go up into the attic, so I told them no, I thought it was covered for the first year. I had to call the office and then they wanted to charge me for just showing up to the door. Fast forward to the maintenance on the unit. They called to perform maintenance, but guess what? That's not part of the service and labor warranty either. The person who installed the AC didn't do the welds properly and now I am paying another company to repair the unit after calling WCA and them telling me there was no savings coming to them because I didn't have them come out for the maintenance visit. Fine. It's a brand new unit, your technician put it in incorrectly, and the person who just called to harass me and explain why they wouldn't honor their warranty told me the guy no longer works there. Well that's great for the next person I guess. Is it not enough that I'm having to pay another company to repair your shoddy work without getting a nasty phone call telling me to read the back of my warranty? I don't need to read the back of the warranty, I lived it!

Logan was very knowledgeable and thorough when taking a look at my air conditioner. He not only got my unit working, but also gave me the best advice moving forward which is what I needed. It’s great knowing that you have employees that care about taking care of customers and not just going in to bandaid an issue that will have to be treated over and over again. Great customer service from the time I called to the time the tech left!

Our Serviceman, Greg, was super. He explained most of what he was doing and did and more. Photos of work performed with before and after results are new this year. This is nice.

Daniel Perez was a thorough and knowledgeable technician this summer for my HVAC. Gave me details on maintenance and pictures as well. Highly recommend this tech! However, a different tech with a furnace emergency this winter was terrible and the customer service specialist was even worse. They sent me reports in error saying I had emergent critically high carbon monoxide in my home when this was not the case. Then, Took 2 days to respond to my urgent request for more info. So if you stumble upon a great tech fine. The company itself seems to be horrible. I canceled my contract. They do not stand by their work. The company tag line I kept getting was they’ll work to make it right. I find this to be the very least they can do and yet failed to do.Update: 1.25.201. Customer service did reach out and attempt to make things right by offering a discount and apologizing for poor customer service recovery up to this point. I will be dealing with trusted and experienced members of their team from now on and am hopeful for future services to go better.

Tech was on time per scheduled appointment, very friendly and knowledgeable. Advised of work done and recommended further optional maintenance without giving a hard sell.

Jordan and his assistant did an amazing job! Jordan was so polite, personable and professional! Debrah, who answered the phone, was extremely pleasant and helpful. The work done was exceptional! We couldn't be more pleased with our experience. It was our first time using Williams Comfort Air and it certainly won't be the last! We highly recommend them!

Great company. Eric was very knowledgable and professional. Considering other options at this point but have used them in the past with no complaints.

Amazing job. They made a huge mess taking all the old parts apart. Four hours later you would never know they were here except they left all new equipment. They thoroughly cleaned everything up. So nice and polite. Explained all the new equipment and made sure I could do all the adjustments.

The technician, Joe was thorough and persistent until the fault condition was fixed. He was professional and fair. Thank you.

Bryan Duff is fantastic. He goes above and beyond to ensure he leaves you better than he found you! Wouldn’t have anyone else service my systems!!

These guys were GREAT! Very personable and super polite. Cleaned up after themselves. Made sure I didn't have any unanswered questions. I would definitely recommend them!

Terrible experience. Sold us a unit that was the wrong size for our household. No commitment to making issues right. Sold a !0 year parts and labor warranty yet refused to honor that warranty. I was unable to get anything for my over $6k unit under warranty as the company neglected to register my unit upon installation. Horrible customer service. They could not even keep track of who spoke to me.UPDATE: WCA has responded to my negative review while i was on the phone with one of their dispatchers who was trying to get a supervisor to speak to me but no one was available to take my call. If it has been verified that the unit was registered, why wasn't I called by Tina first before she took the time to respond to my review. I still have yet to speak to anyone about this to get resolution. No management has called me. A man called me yesterday and told my my issue was going to be resolved, got a different story today. Someone said I had spoken to Tina, which is not the case at all. They told me they had reached out to me and they have not. I want proof that my unit was registered with Carrier that you claim you have documentation of.

Our Service that was Needed was explained in detailed by your Service Specialist! He wore his Mask and covers for his shoes at all time ! He was very pleasant and took his time , and made sure our vents filters were cleaned and showed a filter we did not even know about!! We really was pleased with his service he provided ! We have Air!!! We even Renewed our service Contract. We had to get a single dual run or start Capacitor, we also got system tune up on AC .Thank You for the Great Service !

Prepared a quote for installation of HVAC system. Very professional service.

The technician that came out was terrific. Mirza was the best guy they've had out here in the last few visits. Great attitude and his work ethic was stellar. I don't know howntheynfojnd him butnhes one they should retain at whatever cost comes with it. I hope they send him the next time I need Williams. Thanks Mirza. Keep up the great work!!!

The service technicians went above my expectations. I have used another very well known company for over 20 years for my AC and heating issues and will never turn back. The technicians at Williams were unbelievably thorough, professional, and would not leave until every stone was unturned to identify an unforeseen issue that was not due to their work. Their work ethic was above any company I have used. Thank you for helping me and my family.

Our service technician came out promptly for a service emergency call and fixed the issue. He was professional and friendly. I always use Williams Comfort Air for all needs (cooling/heating/duct cleaning. One of the most reliable companies in Indiana. If only more companies were like you!!! Thank you!! Sally Shadwick

Max was great help. I appreciated his tips and tricks, and he said he wasn't leaving here until he knew we had fully working heat. I hated to have to make an emergency weekend call, but even with that service charge it was still a very, very reasonable price. I will absolutely be using Williams Comfort from now.

No one wants to replace a furnace as it is expensive. However, our salesman and the installers with Williams Comfort Air were very thorough, professional, and knowledgeable.They answered every question and concern we had. If you happen to get Gary fir your install, he did an amazing job! Furnaces are expensive but we knew the old ones end was coming at almost 15 years old. I now feel secure in knowing the new furnace and expanded duct work will be working beautifully with no more issues. I can say we will always use Williams comfort air going forward.

I have used Williams Comfort Air for 20 years. They installed our geothermal system since 2009. David has been the most competent service tech on this Hvac system. He is professional, always on time, explains well any issues and is very personable.

I do work for Williams Comfort Air & Mr Plumber, however, I would hands down use them for all my HVAC/plumbing needs even if I did not. Chirs Mann was our tech and was very knowledgeable. Walked us through the findings, recommended equipment that made sense for our budget, and provided tips and tricks for extending the life of our system. Highly recommend using their services.

From my initial call to our service technician Austin the customer service was First Class all around! Austin explained his diagnosis of the A/C issue in terms I could understand, he also took the time to teach me a few pointers on our A/C unit, he always asked if I had any questions, and the most important was he stayed on task and on time! I could see Austin as a trainer for other technicians as his presence and knowledge were impeccable! Austin even took an additional step and called the home office to schedule my next A/C preventative maintenance appointment! My thanks to Austin and the whole team for making this an all around EXCELLENT experience!

As is always true, service was excellent. Everything was explained in detail. Qazi was very helpful and thorough. I value honesty and great service. I get both with Williams Comfort Air. Every technician I have had at my house has been professional, informative and polite. Qazi did a great job.

BEWARE OF WARRANTY AND SERVICE PLANS, I purchased a new AC and Furnace with a 10 year warranty on parts and labor. I'm having an issue with my Thermostat, which has a 10 year manufacture warranty. I was told I need to spend $95 for them to come out and confirm. After explaining none of the buttons work, they still needed to have someone come out. The guy was here for 10 seconds and confirmed none of the buttons are working. Both the Tech and Customer Service said I need to spend $200 on a maintenance, come to find out I could have had the same for $53.Now they want to charge me the $95 trip charge for the 10 second confirmation.Not one time has anyone said, I'm sorry that you can't use your thermostat on the $10k system you purchased and have been on a maintenance plan. Oh your wife has to call you so you can turn up or down the system on your phone.. Just bad business, they remind me of Comcast, once you're with them, you're stuck, and they can care less.I'd strongly consider a non-COMCAST business like Williams Comfort.#GREED

They were so kind and helpful with me. I like if I could be able to make a same day appointment that was very nice!! Thanks Devin!!!

David, our service technician was friendly, hard working, efficient, and completed the job in a very economical fashion, in our estimation. Our system was down over here....and we are back to life, and out of the heat due to Williams.

Ellis Ritchie is a plumbing contractor with Mr. Plumber, Williams Comfort Air. Ellis did a fantastic job with my plumbing issue (toilet was constantly running). He was thorough and he explained my options. He completed the bathroom repair and he worked efficiently. I am impressed with his honest work ethic and high skill level. Thank you Ellis. When needed, I would definitely want him to work on my next repair/preventative maintenance project. Regards, Mary

We were very satisfied with the technician that serviced our Air Conditioner. He and the trainee did an excellent job, and they were very polite and helpful. I hope I receive the invoice by mail as I requested because the electronic copy that I already received is very dark and practically illegible.I{ll be glad to evaluate you again after I receive the paper copy of the invoice.Again, the technical work at home was excellent. Thank you!

I had another terrific experience today. Chris was professional, kind and friendly. He shared with me that I had an AC part that was on the brink of failing, showed me exactly what and why and gave me counsel on his recommendation which I so appreciated. 5 star service from Chris!!! Thank you!Riley serviced my AC today and my experience was yet again terrific. He was professional and very thorough. He talked to me about what he was doing and recommended replacing a failing part. Another 5 star service appointment! Appreciate Riley and his knowledge and honesty.

Furnace stopped working. Had another company here first, they did not have the part they said it needed to fix it. I called Williams Comfort Air after the other technician had left because I thought they might have that part available right away. (They had installed the furnace in 2013) This was after hours on a Friday night. They came and diagnosed a different problem...the first tech had identified the incorrect switch. Williams did not have this other switch and although they tried to get a parts warehouse to respond, they had to come back the next day. The furnace did work intermittently after he worked on it. Through all this the technician Thomas was very kind and patient with me and explained things so that I could understand. Thomas returned on Saturday to install the switch, but due to a particular issue with Carrier Furnaces, one more visit was needed to complete the repair.They returned on Thursday to finalize the needed adjustments. They made sure I had heat during this time. I want to commend Thomas for his patience and kindness, and above all, his hard work. They honored my desire to maintain a contactless experience, and communicated via phone and email. Thank you for your excellent service.

Questionable ethics with their service people and managers and they are revenue driven vs. customer focused. I had a cracked heat exchanger that needed to be replaced and they wanted me to upgrade. I did some research and found out it was under Carrier's warranty and all parts and half of labor would be included. The tech didn't share this with me and the original quote was $2,100 dollars for parts and labor. With my warranty they wanted $1,350, which was crazy as it cost an average $500-$1000. The manager was extremely rude to me when expressed concern with the price that I should only pay half of the labor and he told me this was free country and that they were the most expense operation in town.UPDATE: Nathan their customer service director reached out to me and was a good guy and wanted to smooth things over and offered a discount. Would have went with 1-Star, but will upgrade on his efforts.

Good afternoon,we had our work done by Enrique. He was a professional, efficient andknowledgeable young man.Thank you for your help,Dee and Robert

Problem with humidifier. Found
issue and its been 20 hours, so far so good

In over 20 years of being a homeowner, I have never had such a great experience with a heating and cooling company. The technician was extremely thorough in all that he did to service our air conditioning unit and explained everything that he was doing. And he did an air quality test which I didn’t even know was a service that was provided. Our system is basically in good shape, but there are things that we can do to make it better. Can’t wait to start that process. Thank you, Williams Comfort Air!!!

We have used for maintenance on our geothermal system for past 5 years. Very few issues over that time with the system, but Williams has been great about addressing our concerns even adding second geothermal line to maintain temp control. Today’s service was as great as always

Prompt, very professional, thorough evaluation of needs and capacity, excellent explanation of options, proposal and costs without high pressure sales pitch. Install team arrived on time in 3 trucks with all equipment needed. Installation was completed very well, and all old equipment removed, with very helpful personal explanation of thermostat operation. Thoughtful follow-up to insure complete satisfaction. Highly recommend Greg Wells and his team of pros!

The tech they sent was awesome! Super friendly and answered all my questions. Matt arrived the time he said he would and did great job figuring out the problem to my furnace and fixing it. I always call Williams Comfort Air. Awesome people & service. Definitely will use anytime I need service.

On time, very professional and pleasant to be around. Very efficient and dedicated to doing a great job.

Our tech Joey Ross was professional, friendly, knowledgeable. He explained everything, showed us pictures. He told us about additional services like duct cleaning, etc. Thank you Joey and Williams Comfort Air.

Our 30yld system needed replaced. Sales associate listened to our needs and recommended 3 options. Due to scheduling the install happened quickly which was great. Installers were on time and very efficient. There was one issue using a humidifier I supplied. After checking a service bulletin the issue was resolved.

My service technician Austin Mac Cormack was courteous and polite. He explained all the details and provided photo images on his tablet. I had previously scheduled service for my air conditioner summer maintenance with Summers Heating and AC, but when their service technician arrived he said they could do anything because I did not have an outside water a picket. So I canceled their service that day and immediately scheduled it with Williams. It was a good decision. My service technician from Williams comfort air was able to work around the issue of no water Spicket and did a very nice job of cleaning my air conditioning we should not be cleaning for years.And by signing up for their annual cleaning of my heating and air-conditioning twice per year I saved as a considerable out of money. Overall I am very pleased with the service I received and would highly recommend Williams comfort air to anyone.

I’ve used Williams for over 25 years and have always been satisfied with their service. Techs are clean, in uniform, and knowledgeable. I’m alerted via text that they are on the way and they are always arriving and within the time zone.I highly recommend Williams Comfort Air.

My A/C broke down so I called Williams in the evening and the technician had it repaired by 10:30 the next morning. Unbelievable response! He replaced the part and we are cool again. We’ll done!

Came ahead of scheduled time and finished ahead of expected time.Joe was Awesome

Called Williams Comfort Air and was greeted immediately, by a very friendly customer service rep. Was able to get a same day appointment without any problems. Was given a 2 hr time frame to hear from my tech for the arrival, and he called exactly within the time frame given to me. Williams sent me a text with the name, picture and a brief bio, of the tech that would be providing my service. Tom, was very friendly and professional. He answered all the questions I had, and made some recommendations for my heating system. Overall, I had a very positive experience today, and I wouldn't hesitate to call them again for any future service.

Williams Comfort Air repaired our AC today, it was emergency service on a SUNDAY! We were desperate on a hot August day and Eric our technician was great. Very courteous and helpful, he had it fixed in no time. Also thanks to Stacy and Laura for making it happen. Price was less than I expected to pay for a regular visit during the week. I would highly recommend to anyone that needs repair or service.

Williams Comfort Air came on short notice, did a very thorough servicing and cleaning, technician was honest and actually looked for a way to save me money. Last time I had a “chain” company come out they tried to sell me things I didn’t need and I paid way more than estimated. I actually paid less than quoted to me thanks to a membership program and the fact that my system is working well. But thanks now it’s official and didn’t cost me an arm and leg. Very courteous employees too!

Excellent service! Definitely priced well, especially for a Sunday. Very thorough and very knowledgeable. Fast response was there in less than 1 hour and as said before on a SUNDAY afternoon. My mother and my husband were very impressed with Seth. Will definitely use again.

BE VERY CAREFUL!!! A man in a Williams Comfort Air van was lurking around my yard. Rang my door bell. Knocked a few times. Sat out in front of my home for a while. I thought maybe he had the wrong address so I called Williams Comfort Air on August 25, 2021. It was confirmed that neither my address nor any addresses on my street requested service. I was told by the Williams Comfort Air rep (who was friendly & helpful) that someone would respond regarding the matter. No call back. So be VERY careful! EITHER THEY HAVE A CREEPY EMPLOYEE LURKING OR SOME IMPOSTER USING THEIR LOGO ON A WHITE VAN. EITHER WAY DON'T ANSWER YOUR DOOR CALL THEM FIRST TO CONFIRM OR CALL 911. Be careful! Don't just let someone in even if they say they are with them or you see a van with their logo! Be careful!

Great experience with William’s Comfort Air yesterday. Had our furnace stop working. They were able to get someone out within a few hours. The furnace technician, Andrew, was friendly & knowledgeable. He was able to get it up & running in a short time. We appreciated his time on a Sunday afternoon as otherwise we would have had no heat. Thank you Andrew & Williams Comfort Air for getting our furnace working again!!

Josh Carey has taken care of our heating and cooling systems for about 7 years. I always know that I can relax because no small detail ever escapes his notice. Also, he has earned my trust in knowing that any additional parts needed are really, really needed and not an attempt to upsell me.

We had a plumbing inspection done by Williams Comfort Air/Mr Plumber. The technician was very nice, and thorough in checking al our plumbing. He made a few suggestions and gave estimates for those, and also looked over a few problems we had and gave estimates for those. The prices were competitive, and their service is trustworthy.

Seth was professional and a sweetheart. The news about my AC wasn't good but I appreciated his candor on my situation. My options were explained to me in a clear and understandable manner and I feel confident I can make an informed decision regarding my next steps. William's Comfort Air should be commended for your high customer service standards and excellent training of your technicians.

Williams Comfort Air continues to honor my request on allowing Logan to service my equipment. I appreciate that. Logan performed a semi-annual service call and as in the past he did an awesome job. I have never had any other service rep take the time to answer my questions and explain everything in layman terms so I could fully understand all the work that was done. He is very professional and took special care on cleaning up afterwords. He's the best and I will continue to request that he is sent to my house on all future service calls. Thanks Logan!!!!

We had an A/C issue, I searched for local HVAC repair and Williams Comfort Air showed up with the best reviews and Better Business Bureau A+ rating. Rebecca was a pro in taking our call and scheduling our service.Tyler Riddle came out exactly on time, diagnosed the issue, fixed it, checked our system and left us a whole lot cooler.A very knowledgeable and professional young man. I would and will recommend him. A+

Technician Seth Gerber was on time for my service appointment. He answered all of my questions and advised me regarding air vent cleaning, dryer vent cleaning as well as gas fireplace situation. He was very friendly and helpful to my needs. The work was very thorough and I have every confidence that I should have no problems. I have been a member since the 1980's and due to the great service received over the years, I will be remain a loyal customer.

We just moved into a new home and needed an air purification system for our HVAC. We signed up for the maintenance plan which gets us a ton of perks, two yearly maintenance visits, and 15% off products. Riley was our technician and he was very polite, professional, and answered all of our questions. We're all set to go now and relieved we don't have to worry about anything. Definitely happy with our choice! Thank you!

I have been a customer of Williams Comfort Air for about 5 years. I have had nothing but great experiences with them. The technicians are all very knowledgeable, and they take pride in their work. Every employee I have interacted with left me confident that I am in good hands.

The Williams Comfort Air technician was prompt, professional and courteous. He explained the problem and resolved it quickly. Once done, he cleaned up the area and left it in better shape than when he arrived. I’d given him 6 stars if that was possible. Great company and great people. What more can you ask from a service company? Job well done!

I am extremely pleased with the customer service and level of expertise with my complex HVAC system. I am especially satisfied with my technician Jason S. He is truly one of the most efficient and skilled technicians that has ever crossed my threshold and serviced our home. I would recommend this company to everyone who needs any service for their home.Nathan the customer service representative was by far the most helpful person I have ever dealt with. He fully exceeded my expectations. We also used the plumbing services and Craig our plumbing specialist was amazing. He explained everything and was very thorough and careful not to rush anything. They even sent out a tech to teach me to install my furnace filters! What a great company!

Jared, our service tech, was incredibly personable and knowledgeable. He arrived within 30 mins of his reminder call, and he also took the time to conversate with me as a fellow veteran. This is one of many reasons we recommend Williams Comfort, the fantastic customer service!

Kyle arrived on time as promised. He was professional, and very knowledgeable. He answered all my questions and explained everything thoroughly. Kyle took the time to make sure that my AC was working properly. I highly recommend, Williams Confort Air. Thanks Kyle!

Austin was a wonderful technician, very knowledgeable and efficient. I’ve used Williams Comfort Air for all my service needs, for years. I would recommend them to friends, family, and even YOU. Thank you Williams Comfort Air for the great job you do!

I highly recommend Chris who is a Service Specialist for WCA. He did an outstanding job with the preventative maintenance heating tune up and humidifier service. Chris was extremely friendly, explained everything thoroughly, and very professional. Thank you!

We have a service agreement with Willams Comfort Air - we had just had our furnace serviced in November. A month later we smell gas overpowering near the furnace on Christmas Day. They come out tighten a few valves and they tell us that it isn’t covered by the service agreement even though they told us it would be before they came out - since they only tightened a valve and didn’t replace it?? Not sure where the value is in regards to the service agreement. Don’t recommend service agreement and would have paid less if called someone else for service appt.

Very good salesperson. Straightforward, gave me the conditions, the reasons why one is better than the other, and was very honest all the time. I had a good time and likely will do business.

I had a great experience with Williams Comfort Air and Mr. Plumbing. Michael and his assistant installed a water softener system in my home. They were both very professional, personable, and knowledgeable. Great customer service! I would definitely recommend them. Just recently had Mirza perform a cooling tune up and he did a great job. I go to Williams Comfort Air and Mr. Plumbing when I have any issue.

From a technician perspective- Super friendly and personable. Listened and took care of the essentials. Also, set me up for the next maintenance without being too pushy for the sale.From a company perspective- Easy to work with and schedule. Even changed time and purpose on them and they still managed to squeeze me in next day. Probably a fluke, but felt like a priority and appreciated that.

Everything was very professional. From scheduling the appointment, reminder text a day before, a phone call saying they were on their way followed by another text with a tracker site to show when the technician was in my drive. The technician was very good and explained everything when he finished. I would highly recommend this company.

I called them out to repair the A/C unit. The tech did an diagnosis on the unit. He said it need refrigerant and a new part for the unit. I was charge almost $1000. I had to call them back the next day as the unit still wasn't cooling the air. They came out again and charged $279 to see if there was a leak. According to them, there wasn't a leak and the system was fine. The system still wasn't working and once again, I called them out. A different rep came out and told me the system was shot, and I needed a whole new unit. I paid over $4000 for a new unit. The original rep had said if the repairs didn't work, they (Wm Comfort) would deduct the repair costs from the cost of the new unit. Guess what? They (Wm Comfort) said they wouldn't after I purchased the unit from them. I paid for a diagnosis, and was told the repairs would fix the unit. It didn't. Yet Williams Comfort Air believes I should pay them over $1200 to be wrong and eat the entire cost. There is no way the refrigerant cost them $500, and the part they installed could and probably was taken off the old unit, and resold to another customer. That part was over$300. In my mind this is fraud.

Spencer, our tech, was such a pleasure!! He was knowledgeable, polite, on-time and respectful of our home! He was there to provide us maintenance on our system. He provided us tips on how to keep our system running great! Highly recommend Williams Comfort for all your HVAC services. Every time we have had them out for service or repairs their employees are A++!

I found Williams Comfort Air to be a great company to do business with. Excellent communication, professional and thorough service technician, arrived in a very timely manner and did Not rush through the work. Not only was my furnace cleaned and serviced, but I was provided with before and after pics as well as an extensive checklist. The same can be said for the central air unit.I highly recommend. The price was very reasonable as well.

Had a wonderful experience on a a first time AC tune up. Arrived in the early half of my assigned time frame and was very friendly and professional. He even called to let me know when he would be arriving. I inquired about future services or membership plans and he provided me valuable information and was not pushy about selling it right then. I will definitely be using them in the future !!

Tom was absolutely awesome! It took him just a few minutes to isolate the issue I had to have a part replaced he was fast efficient friendly and explained what what was wrong he had the part I needed on the truck and then what felt like just a few minutes later I had heat again. Yeah ! Tom you rock! You’re the best!

Our technician came early, and he explained everything. We can repair an old unit or get a new one. I didn’t feel pressured, and he scheduled a sales rep to come to our home the same day. It feels good going into the evening with answers and costs. Max was extremely professional. I can still decide to do the repairs or get a new unit; I wasn’t pressured on the spot. If I would have decided to do the repairs, I know Max would have done a phenomenal job. He truly knows his trade, which I appreciate.

Good experience from sales to installation. Our sales rep (Jim Melangton) provided us with a detailed estimate, fair price, and always treated us with respect. Our installers (Trevor & Corinne) were punctual, professional and did a first class job of installing our A/C unit. Overall, a very good experience & would highly recommend.

I had chris come out and look at the situation and am waiting to see what the estimate is going to be

We have used Williams Comfort Air for many years and they have always been prompt, reliable and trustworthy.

We’ve used Williams Comfort Air for a few years now, and have been happy with our experience every single time. We even moved our services with us when we moved houses. Every representative we’ve had has been kind, professional, and respectful of our home. And they are very helpful in their suggestions for upgrades, parts, or regular services but have never been “pushy”. I would highly recommend Williams Comfort Air, I personally think the quality service is worth the price.

Byron was great. Always very helpful

Very happy with this company!Clean and knowledgeable tech, expert service, very pleasant to deal withI got Evan P. as my techHe was great!!!He didn’t skip any steps or make me feel like I was just another work order. I signed up for the service plan which is a great deal to make sure everything is in order for all the seasons.Thanks guys/gals!

The tech showed up right at the start of the appointment window and got right to work. He was helpful and did a good job. He also gave me a few pointers on how to get the most of out the service. I'd definitely use Williams again.

I have been a customer for over 5 years. Paying for the semi-annual service has really paid off for us. Williams Comfort Air has reminded us when we haven’t scheduled a time for a tech to arrive. When little items need extra attention, Williams Comfort has always been fair about taking responsibility for mistakes and making good in them and helping me understand, in plain English, why we need to invest a little more in the system. It has been a good partnership.

Excellent communication, clear and transparent information, professionalism and courteous- I couldn’t have been happier with this experience!

My technician, Zach, arrived on time, he was very personable and experienced and made sure I understood all my options. I felt that he performed our heating tune-up in an excellent workmanlike manner and would highly recommend Williams Comfort Air!

They were on time, knowledgeable, and clear in their communications

Service tech was great...and thankfully identified an issue with the original new construction system installation (1 yr old) that could have lead to major issues if not found!

5 Stars for Williams Comfort Air and Theo Golden the installer.I have used 2 others businesses for my furnace and both left me less than satisfied. This is the first time I have used Williams Comfort Air and they will be the only firm I will use next time. And hopefully I can have the same young man who I had today to do the follow up this fall for the heating system. I am happy, happy, happy!

Everyone we came in contact with were total professionals, from the estimate to the install. Price was reasonable and within our budget and they were extremely fast to get us on their install schedule! I would not hesitate to recommend this company to anyone needing an HVAC system!!! Updated to include regular maintenance visits. I never have to remember because they always call and let us know it’s time to make our appt. They’re always on time and professional. Very happy with this company.

Gary was very professional and knowledgeable. He explained what was wrong as well as the likely root cause and offered several options to fix it. With a significant winter storm blowing in tonight, I am so relieved they were able to come out so quickly on a Sunday! I would definitely recommend William's Comfort Air to others!

All three technicians were kind, professional and hard working!

We have used Williams Comfort Air for a few years and have always been very happy with our techs and service! This visit will definitely stand out among the best! Joey was on time, friendly, and walked us through everything he was doing. This young man definitely loves what he does and it shows through is work. He was very thorough and made sure everything was done correctly. We were made aware of an issue with our A/C unit and Joey was able to fix it on the spot! Thank you Joey and WCA!!!! A++++

Great experience with Dan. So nice, polite, and personable. Communicates information well about what he did and why. Able to answer all of my questions and solve my problems without hesitation. Thank you Dan.

Technician came out within a half hour of my call, and was extremely helpful. Talked me through what was wrong and had the problem fixed within an hour. Was knowledgeable about the model of furnace and also simple ways on how to quickly check and fix it. Very pleased with the serviced today. Would definitely recommend, and I will be using Williams Comfort Air from now on for all my maintenance needs.

Ryan was so great! He had my air working in under 20 minutes,and was so friendly and was willing to answer all my questions. I am so glad that we decided to go with Williams and I would definitely recommend them to anyone.

I have had the same technician, Joey, a few times now. Always takes his time and does a thorough job. Informs me of all the good and the bad of how things are looking and gives me honest feedback. Very nice and personable. I have had a great experience with this company on more than one occasion.

Our technician was great. Wonderful customer service. Well spoken and explained things in a way that made sense. We would love to have Jon take care of our plumbing needs in the near future!

Fast, caring, professional service. These folks came to my home on the same day. Darnell took care of the immediate sewer problem. Then Brock took the time to thoroughly present a long-term solution. He was willing to answer all of my questions and discuss financing options.Definitely recommend.

Kory serviced our furnace and acclimated is to our new home’ system. We were unfamiliar with a heat pump and he explained every question we had in a polite and patient and businesslike manner. He mentioned installing an iwave to help with air purification and after watching the video, we decided to have him install it today! We hope to have Kory attend to all our maintenance visits and other issues. Very clean cut, respectful, friendly and trustworthy.

Damian Angel from Williams Comfort Air completed my air conditioner install today and did a great job. He took extra time and care to make sure it was a professional job. I have a little experience with plumbing and I was really happy to see how he improved the drain line that had been on my list to do for a while. I would surely call them again for service.

I have appreciated Williams Comfort Air professionalism and courtesy VERY MUCH! They have been on time with every detail of the install of my HVAC unit. They sent text message updates of who would be coming and times they would be there and I truly appreciated that. The installers went above and beyond for me and were incredibly nice! I barely even knew they were there! They cleaned up the job and helped move a shelf back for me. I was telling them about my dryer issue and they asked if I wanted them to look at it real quick, and he actually fixed it in 5 minutes! That was a HUGE help to me and I truly appreciated that so much! I picked the right company to go with. I will rest much better this year with my new system installed!!! Thank you soooo very much! -Michele

Brian initially called us about our problem. He answered all of my questions professionally and with humor. He was great! Roger was the technician who came out at 10:30 pm. He was thorough, fast and explained everything with helpful details. We really appreciated him! Plus, the price was very reasonable!

Had to contact Williams Comfort on a Sunday after turning on our A/C for the first time of the season and smelling a nail polish smell. Although the representative could not advise of a window the technician would arrive due to it being a weekend, Chris contacted us about an hour later to advise he was on the way. In addition, I love that Williams Comfort sends you the picture and a short bio of the technician that will be coming to your home. Once Chris arrived he immediately diagnosed the problem and offered solutions. Very pleased with his customer service, experience and his attention to detail. Thanks Williams Comfort!

Great service. Zac called and was actually able to arrive early which was great so I wasn’t waiting until the very end of the appt window. I really like the text and email with the picture of the technician and the personal information. Overall, I continue to experience great customer service with Williams Comfort Air every single time.

What a great experience. He let us know every step of the way what he was doing. I have used other plumbers in the past and this by far was the best experience. Our serviceman was so polite and so helpful. I would refer this company and this worker especially to everyone I know!!

The service technician, Austin, was great! Called first and arrived early! He listened to my concerns. Showed me what he was doing and what could be an issue. He was very personable, informative, and knew what he was talking about. Even my dog liked him which is unusual. He took care of my issue promptly. And I will be calling again and specifically asking for him if I have more problems. And also when I'm ready to buy a new furnace and central air units this coming summer I will be calling your company because of his efforts today.

David Hut was awesome as usual. He is always dependable, friendly, and knowledgeable. He's been taking care of my unit for years, and I really appreciate the fact that I can request David since he knows the history and does a great job. This time there was actually a mixup with scheduling and he was scheduled to come to my home to do my maintenance check after his normal work hours. He came anyway even though it was after his scheduled workday. He went above and beyond to get the job done. Thanks again for great work, David!

Roger was great! We really liked that Roger shoots it straight with you. He gives you the options, never pressured us, was honest. We purchased the protection option where Williams Comfort Air will come out in the spring and again the following winter to service our system again. We will definitely request Roger be the one to come back out when it’s time! Would definitely recommend Roger and Williams Comfort Air in the future!!

Came quickly. They were very kind and patient with me when I missed our scheduled appointment.Also, the plumber was knowledgeable and quick. Polite and patient. He answered all of my questions and explained things to me so I could understand. Sometimes more than once, even.The only reason I can’t give 5 stars is because he did make me feel like he was in a rush to move on. Most things I asked for were met with the answer: “I’m sorry we can’t do that today, you’ll have to call and schedule something.” I thought that’s what I did??Aside from that, I would like to add that Williams’ Air and Mr Plumber’s service agreements are great! They always come quickly, and there are always discounts and free visits I wasn’t expecting!

We have an invaluable maintenance agreement with Williams-Comfort Air where they perform service on our AC and Heater 2x per year ahead of each season.Today, we continued a long trend of excellent service technicians with Mark Little to perform an emergency service call. He was professional, personable, polite, and extremely thorough. This is our 3rd year of our relationship and we are extremely pleased.Thank you Williams-Comfort Air.

Technician Joel was fantastic! He was professional, honest, knowledgeable, and provided excellent customer service. He was patient and took the time to answer my questions. I would highly recommend Williams Comfort Air to anyone. Thank you for the outstanding service!

Admittedly, I was very angry after a less-than-satisfactory maintenance call experience that I attributed to an inexperienced technician. HOWEVER, after speaking with Nathan, one of the client care reps—I will say that Williams Comfort and Air does know how to right wrongs. They have excellent customer service and I appreciate their responsiveness to my concerns. I am satisfied enough with the outcome that I will not cancel my other two standing appointments (vent cleaning and Mr. Plumber water heater service) and will give them another chance. Maybe it was just a fluke. Regardless, they did the right thing and I cannot complain.

We were impressed with Kenny's experience, work performance and explanations as he completed the maintenance process. Quality work, experience shows!

Tom from Williams came to service our furnace. Very nice and professional. Found nothing wrong, thank goodness. For a small cost we can rest assure the furnace will operate properly.

Very good service, always on time and polite, air filter went up 22 dollars, that was a 50 percent increase ... That seems like a lot to me...God Bless and have a great day.

Inexperienced service specialist showed up. He was very young and friendly but knew very little about a number of things. I was told they would clean my AC unit. When they arrived the guy said they don’t clean it just change the filter and clean the blower outside. We had condensation supposedly causing water to pool inside our unit and nothing was done about it. Rust was forming and the guy said “that’s normal” which we knew it wasn’t . Sad because we really wanted to have an annual service plan with this company but we don’t have confidence that they know what they’re doing or actually do everything they say will.

Of the three companies we called, only Williams Comfort Air could accommodate a same-day visit. This was much appreciated since our AC was out and it was 95 degrees. Chris M., the repair technician, was very friendly and fixed our problem quickly. He was professional and knowledgeable. Thanks!

R. Willson /Indianapolis..came to my home 11/4 to for a yearly maintenance check on my fairly new unit($10,000). First he tried to say the wires were not working, the heat was still not on ,it was turned off and needed to warm up ( that would have cost $$$$$ to repair). Then he changed the filter on the furnace which I have always done after the (serviceman suggest it), and after Mr. R. Wilson left I notice he did not replace the tiny screw that closed the the filter cover...HE LOST IT . and said nothing like i would not notice it. Unreal.... NEVER AGAIN. I actually did a commercial for this company that was shot in Carmel, IN that aired on TV about 7 years ago.... ridiculous. I usually use MISTER QUICK, but they were booked, that is the only reason why I went went to Williams Comfort AIR...NEVER AGAIN. Mr. Wilson had the nerve to insinuate that he was a Christian man....LOL NEVER AGAIN!!!

Richard is extremely professional and friendly! He was thorough and careful with his work and I've never met another technician that's remotely on-par. An easy 5-star rating for Richard and the company!

We've always had good service with them. Frank is our regular technician, I request him each time because he's very professional and knowledgeable. I feel like he's always honest with me, never trying to upsell me on anything I don't need. Would definitely recommend.

Chris Mann , our technician, did a great job today for us. He was very through and explained everything quite well. He was very efficient and polite. We would recommend Comfort Air to anyone as a result of our experience with Chris.

Brian was outstanding! He was very friendly, knowledgeable and my Great Danes loved him. During the coldest day of the year I was able to make a phone call for a furnace outage and someone was on the way to my house within 40 minutes! Williams comfort air will always be my first choice. Exceptional customer service!Just had a furnace tune up and the technician Joe was amazing. He discovered what could have turned into a very expensive problem into a cost savings solutions. I will be replacing my HVAC later this year and I will using Williams Comfort Air. Thank you Joe!

We have had such a wonderful experience with Williams Comfort Air! After receiving a quote from a different company, something seemed off with the price and the information they gave us. Mike F from Williams came out the next day and gave us a quote that saved us almost $3,000 on a new ac unit. We are so thankful!!

Great company with great people! The technician took the time to thoroughly explain my options when my furnace stopped working. He was professional and very knowledgeable. The associates who took my phone call, made the appointments and such were absolutely perfect.. super friendly and nice!

Chris from Williams HVAC did a great job getting our system back up and running. He was courteous, friendly and on time. He also gave us some maintenance tips to ensure the system stays running and added value through their prepaid maintenance plan for future visits.

Every experience I have had with Williams Comfort Air has been nothing less than great. They always show up with they are suppose, heck they have even been here early (called and checked to make sure that is ok first). Everyone is super nice and personable. I can't recommend them enough.

Tim was punctual and very professional during his visit today. He took great care in checking out our system to ensure it will be in proper working order for the summer ahead. He kept my well-being in mind because of the pandemic. Thank you for your care in getting the job done in a timely manner!

I meant to do this review earlier, but got sidetracked. Jaron was very professional and personable. My husband and I thought he did a very good job, and we (especially my husband) so enjoyed talking with him. In fact, We would like to request him for next year when we have the air conditioner checked out.

We have been very pleased with services for several years. We always request Brian W to be our technician. He does excellent work, is friendly and knowledgeable, and budget conscious when recommending repair vs replacement.

They came out the next day (even offered to come out same day but we weren’t home) and helped us fix the old AC unit on the house we just bought. Quick and professional service.

Thomas was the on-call technician who came out to repair my furnace when it wouldn’t work on one of the coldest nights of the year. He arrived 45 minutes after my first call and was polite and knowledgeable. He had my furnace running in 10 minutes. I couldn’t be happier with Williams Comfort Air!

The technician, Roger, was informative and great to interact with.

We just had Williams Comfort Air out for a duct cleaning in our new home as things were very dusty and we felt as though the air quality was poor. The gentlemen came out on time with a call beforehand, were polite and efficient, and did a thorough job on our duct cleaning. The price was better than other places I had quotes from. Overall we are very pleased.

The crew arrived at 9 AM to install our new heating and air conditioning systems. We were advised it would take a couple of hours to swap out systems, during which time there would be no operating system. Of course, we understood and encouraged them to continue. Ten hours latter they they told us that they had only installed this system once before and really didn't know how to make it work, they left. Then there Comfort Consultant, Jeremy Doll called me and said he couldn't understand, there technicians had all been thoroughly trained. The guys told me, they had only watched a short instructional video and also had only helped install this system once before. So then he said one of there senior technicians would be calling in the next few minutes and would be arriving shortly. The next day, systems are still inoperable and no communication from Williams Comfort Air.

Our tech showed up promptly. He was a very nice guy - very clean. He explained everything and was a pleasure to have in our house. We have 3 dogs and he greeted them as if they were his own dog. It was nice not having to put my dogs “outside” when the tech is here.

Talked with me about my options. Kept me informed about what they were doing and why. Very thorough and courteous.

Rep Joel took a good amount of time to completely inspect all units and walked me through each step of the process. I learned quite a bit about signs to watch out for on my aging unit as well. The level of detail and professional care was great! Would recommend and will be using Williams Comfort Air services again!

Rob was great. He was very professional, answered all of our questions, and treated us fairly. Will definitely do business again with WCA thanks to Rob and his integrity.

The heat in our home was not working. The lady I spoke to at Williams Comfort Air first thing this morning was very helpful and courteous with arranging a heating appointment first thing today. Beau has done the maintenance work on our Heating and Cooling system for several years. The dispatcher managed to arrange for Beau to be the tech to do the repair. He did a great job of explaining what the problem was and he was quick about getting the repair done so I could get back to work. Thank you to all involved.

Called 30 mins out so I was able to keep working right up until the time I needed to get home to meet with Ramon. He was very professional, answered all my questions, and did a great job. I have an old heat pump and instead of trying to suggest a new system, he replaced a part, cleared off a bunch of ice, and had things running smooth. Second experience with Williams and both have been very good!!

I usually do not leave reviews but feel like I should acknowledge what a great technician and customer service oriented person Danny French was! It started off with me being very irritated because of a misunderstanding with the initial contract. Danny did a great job listening and getting new information to provide me with to keep the job going. After we figured it out he and his apprentice worked hard non stopped and installed our new system. They were very professional and are exactly what you look for to represent a company.Thanks again,David Sherrod

Would recommend. Technician was at my house in less then an hour of the call. Very friendly, helpful, and knowledgeable with the situation. Got everything back up and running in no time.

Let me start with a huge thank you to the entire staff of Williams Comfort Air!!! From the admins, sales team and all the way to the essential field techs! Well done! I read reviews on companies all the time and decide if I want to do business with them based on their level of customer service and how they handle adverse situations. Williams Comfort Air exceeded my expectations on every level. I had other companies come out and bid the replacement of our HVAC system and some were less expensive, but Williams Comfort Air set themselves apart with from start to finish. They weren’t the cheapest but you get what you pay for!!!! Upward and Onward!!!

My technicians from Williams Comfort Air were so professional ans really did a very thorough job of figuring out my air conditioning issues. They were on time, very respectful and were very knowledgeable about my heating and cooling system. I would recommend these guys and this company to anyone needing these services. Awesome job!

Provided courtesy, on time, professional service, at a great price. They also stood behind their product providing 10 years of labor along with the manufacturers 10 year parts warranty, We're very pleased with our heat pump/air handler install.

Cody did a solid job finding and repairing issues that I’m sure will extend the life of my system. Thanks Cody!??

I was extremely impressed with their overall experience starting with their Sales Service, Donny. Starting from my meeting with Donny to the installation of our Heating/Air everyone was professional and extremely responsive and communication was outstanding through it all. Great Customer Experience!

We have had nothing but GREAT services from Williams Comfort Air...from our salesman, Don, who came out twice to make sure we understood everything to the guys that installed the new system and then the guys that cleaned our ducts. They were all very professional, on time, had nothing negative to say about any other companies and the best part was they handled my sense of humor wonderfully. We love our new system and will HIGHLY recommend Williams Comfort Air to everyone :)

Our technician Bryan showed up on time and was very courteous as he laid out the plan for his service call. Once I chose the tier of service to be completed, he did the work and followed up with photos and explanations for me. Great value and great technician. Bryan gave me 5-star service. Will definitely call Williams HVAC in the future.

Had a partial clog in our main sewer line leading to the street about 100 ft away from the house. I called around one in the afternoon, and the technician arrived at around 4. I have a general knowledge of my house’s plumbing system, which somewhat helped him I’m sure. I showed him our cleanout pipe and he got to work straight away with the snake. It took him about 45 minutes to run it through twice, but he cleared it out right away and was very knowledgeable and friendly. And of course, it was $93 with a one year guarantee! I would definitely recommend them to friends and family.

The sales rep was very knowledgeable and pointed out things that needed to be fixed in my duct work to improve my system. The bid was competitive because all the duct work and plumbing was not a bunch of up charges. The workers were nice and polite and did a good job with there craft and cleaned up afterwards. I would definitely use them again.

The technician Kevin Scobe was efficient, kept me informed of each activity, verbally reviewed his findings and returned each area to the original condition after his work was completed. He was polite and professional

The installation technicians did a fantastic job. We were very impressed with their professionalism, skill & work ethic as they worked quickly to get the new HVAC system installed & running. They were also very helpful in answering all our questions. Additionally, it was evident they took pride in working for their company. Thank you for a great experience & for a new system that works like a champ!

Technician came for maintenance and left AC Disconnect Switch off. Rather than sending someone immediately or at least performing a triage I had to wait until 2 pm the next day with 89 degrees inside the house.

Technition Frank M. was right on time (at the very beginning of the appointment window... and loved being able to see in real time where he was and his eta) and was also very friendly and thorough. The before and after pictures he provided proved how great of a job he did cleaning and servicing our AC unit. He definitely earned our business going forward. Thanks Frank!

Bryan Duff was fantastic! He went above and beyond to make sure my HVAC was repaired, including going on the other side of Indy to get the part needed. He was very quick and efficient and within hours my house was cool enough to be comfortable again.

We use Williams Comfort Air for our geothermal unit, and since we've owned our house (about a year and a half now) they've done two inspections, per the warranty. They also just replaced the compressor last night after our AC went out. Brian was really helpful and nice, despite the fact that he'd been working all day and it was past 9:30 at night. We feel good about using them in the future since we've had only good experiences with them so far.

This company is charging outrageous prices for their services. The force you to buy their service plans. After getting a $300 bill for a simple maintenance visit I found out the $55 dollar filter was going to be $99 if I didn't buy the service plan. After my free next two checkups, I will be using another company. Summers htg for example for the same service today was $59.

Our air conditioner stopped working. I called Williams Comfort Air and Benjamin arrived within an hour. He quickly fixed the air conditioning. The cost was fair and the service was great. Thank you

LIFE SAVERS. After consistently having our appointment pushed back by ARS plumbing for 3 days (knowing we were without water) I reached out to this company. Not only did they come the next day, they came two hours early, fixed the problem for $4400 less than the other company. Our repair costs went from $5000 to under $1000! To top it off the plumber (Jeff) was so friendly and fast!! These guys are amazing! Don't waste your time waiting on another company for days call these guys first!

Had Jordan out to do our annual check on our furnace. He was timely and very friendly. Everything looked good and he took a few minutes to meet my dogs so they would quit barking and going nuts. He was very kind and professional and I would recommend Williams comfort air again

Have a split unit that has had issues and Tom has done great work! Fast and had to exhaust all options but found issues that he repaired and very good service! Repaired issues quickly and well worth the call! Thanks Tom!

Josh Carey did a great job! He explained everything he would be doing and how it would work. He was so polite and informative! Great guy! And was so pleased that I saw the special you were running because I’ve been wanting to add a humidifier since I bought this house in 2014! Very pleased so far!

Kyle was totally the Professional. Called to notify me he was on his way, was not just on time but a few minutes early (which I really like), knew what he was doing, kept me informed, and overall deserves a 100% kudo for his service. I renewed my maintenance contract because Williams CA/Mr Plumber is never the cheapest but their work is golden .

Keep getting told are you sure this is an emergency when my kitchen is leaking or something falling out of the ceiling and then they get attitude with you and tell you it’s going to cost more even though your a member and they said it won’t just unprofessional they did replace a $2 plastic pipe I normally could have at the price of $500 sad world we live in! Like people don’t know it will cost more when it’s after hrs no need to say that will be an extra 150 bucks for me to come now… who cares yes you rip people off why say your 24/7 if they don’t want to be and why charge more for people that work the night shift! I work the night shift most of my life and never got paid more for the hrs.

My A/C went out after hours on Saturday of Memorial Day Weekend so I called Williams Comfort Air to come take a look. Dispatcher staff was very friendly. The on-call technician was prompt and courteous. He was able to easily identify the issue and walk me through the options to fix it. He got it all taken care of in no time! The service call fee was also reasonable for it being the time of day it was. Overall, highly recommended!

The sales department and the installer were great. The installers arrived on time, explained all I needed and cleaned up. My problem is that there was no follow up with my purchase. I have had 3 service calls to the house with in a 45 days of the installation. Still no follow up calls to make sure everything is okay. In trying to get someone out was the biggest problem of all. They set up appointments, tell me that they will call 30 minutes before arrival but no phone calls and no one showed up during my 2 hour window. 2 hrs later (4 hours total waiting) I get a call saying that they had a service meeting and that all appointments were going to be late. Someone could have called. Next I referred my father to Williams and he had a new heating and air conditioning unit installed but no referral check has been set to me. The unit is working BUT the service and promises have me wondering. 11/15/18 Update... I finally got a call from Williams Comfort Air. They stated that a referral check is going to be mailed to me (that was 2 weeks ago.) Still no check. AGAIN the promise of Williams Air service is NOT there as promised. I was asked to set a service appointment for my furnace which I agreed to but they said it would be in late January? I explained that I would just use the company that I have always used, and they were able to change the date to the Friday after Thanksgiving.. I will be surprised if they show up.

Absolutely awesome company. They have exactly what’s been missing in business. Their staff has been top-notch with getting our AC and furnace replaced. Their guys showed up exactly when they said they would, got a big job done professionally and even took the time to explain the new thermostat step by step. They even did a walk through when everything was done to make sure everything was cleaned up and looked nice. They will definitely have my business going forward and I would recommend them to anyone needing service done. Truly made us feel like family, great job!! Thanks everyone!

Young men were very polite and professional.

They did an excellent job installing our new HVAC system. They were a pleasure to work with from the original estimate to the finished job. They were courteous, hardworking and it is very evident that they enjoy their line of work and serving their customers! Excellent 5-star experience! I highly recommend Williams Comfort Air!

Previously I had a maintenance plan set up with WCA and they did their best to keep my existing system alive... however its days were numbered. Since I had great luck with them for maintenance I decided to get an estimate from them for a new install. The sales person (Jay) and the install team were all very respectful, honest, and informative. I was previously aware that there are typically rebates available from the electric company for new (efficient) systems and they took care of all the filings for me. I definitely recommend them for the high quality people and products that they are using as the current system is doing very well. I signed up for another service contract with them again after the new install without reservation.

This is the second call Mirza has made to my home. Both times he has gone above and beyond taking care of my issues. He is extremely courteous, professional, and knowledgeable. I mentioned to him that I was wanting a programmable thermostat and before he left, he looked at my thermostat and told me it was already programmable. The problem was, the original company who installed the entire system when the house was built, never set it up to be programmable.If you need any furnace work, whether tune-ups or repairs, Williams Comfort Air are phenomenal. On-time, very reasonable, and total satisfaction....

We used the ac maintenance coupon for 53. He took the whole unit apart outside and cleaned it for 30-40 minutes then he spent like 20 minutes in the basement. In the end he said everything looked good and didn’t try to get me to fix anything. He was very professional.

I had a new heating and cooling system installed by Williams in Dec 2017. I paid a premium for known brand. This largely went well, with the exception that the installers forgot to replace a power cutoff box that was stated on my contract. I had to press and show them on the contract that it was included, though they did go get the parts and complete that portion of the work the day of the installation. The system has been working well so far.Dispatchers for service play gotcha trying to dump appointments. They will call many times on the day of your appointment and if a call is missed they dump your appointment even if you have confirmed earlier in day. In my particular instance, the second dispatcher I spoke to denied the confirmation was made and only point out a missed call as the excuse for not sending a technician. I find this very inconvenient for customers who cannot answer multiple calls over and over to confirm appointments. This is where I'm going to call their behavior playing gotcha. I have not had a single similar experience from other service providers in the past.I have decided to dump them and receive service from another vendor who is more reliable at showing up to appointments. I did my part in being prepared and on time at home for my appointment and confirmed via phone the appoint an hour before the window.It is not my fault if Williams has had issues with other customers before not being prepared or on time for their appointments, which was the excuse for not showing up. It is not acceptable to me to make excuses about their past experiences with other customers as this is not my fault. The dispatcher appeals to procedure.Their dispatching procedures are not acceptable to me as a paying customer, so I have decided to receive service from another vendor in the future. Perhaps it is less inconvenient for other possible customers, but it will not work for me. I am disappointed to have to find another vendor that performed the installation to continue service. I will not be receiving the free year of service promised by the contract, but it is more important to me to find someone who knows how to show up and not badger customers looking for an out.My suggestion to Williams is that a single confirmation call day of should be sufficient, and that repeated calls day of even after a confirmation are unneeded and inconvenience customers who might want to talk to their mother while they wait for techs to show up after having taken a half day off work.edit: update Nov 2018, the system failed because wires were loose and touching the heat pump lines, eventually melting the insulation and shorting the low voltage system.

Mitchell the HVAC technician came out and spent tons of time diagnosing our situation, going under the house in the crawl space… getting wet and taking pictures ….. all to ensure a great outcome for us. Now he set us up with a meeting to look into a new system or extensive repairs. We just need AC and Williams Comfort Air understands it. Thanks

My husband and I have used Williams Comfort Air for almost 20 years now. The service is great and the servicemen are always professional. I lost Gary almost 4 years ago and home maintenance was always something he had taken care of, but with your company, my AC and furnace needs are something I do not worry about! I know that especially with your maintenance plan my AC and furnace needs will be something I can check off my list. Thanks for being there all these years!!!

Very professional from the initial meeting to the install. Had a new A/C and furnace put in, Donny was on knowledgeable and didn’t try and over sell. The install team was on time, fast and answered all our questions. Would definitely use again.

Very satisfied with the service. Guys r polite and knowledgeable.

Contacted Williams comfort air about a leak that I thought originated from my ac unit. They were able to have a rep onsite same day, and quickly diagnosed the issue as a clogged floor drain. They were then able to schedule a plumber from their plumbing group and will have everything resolved in two days. In the meantime, set up a temporary solution so that there is no more water on the floor. Fast, professional, and friendly service - and greatly appreciated their wearing of masks as a Covid precaution

Incredibly friendly and professional. Brandon explained everything he was doing and why he was doing it. He was also very patient with my two loud dogs who ended up liking him very much. I wasn't even charged half as much as I expected. Will use them again and would highly recommend.

We have been so pleased with the service from Williams Comfort Air over the years. Our favorite technician Jaron F. is always very thorough with our semi-annual maintenance checks and we appreciate his expertise and recommendations. We trust Williams Comfort Air and we never worry about our heating/cooling knowing that they are a call away and their pricing is very fair.

Technician was very knowledgeable, very professional, and very honest. Even though my problem was a tripped breaker, the technician still took some readings on my outside unit and advised me on what action i should take. His recommendations, his expertise, and his honest evaluation was noted and appreciated. Down the road, when i do need a new outside unit or if i need further repairs, Willams Comfort Air, will be my go to company

Joel is an excellent tech. He explained everything to me, including what may be causing our issues. And also, at my request, set me up to have someone come over and quote a new system for us, due to the age of our current equipment. Very satisfied customer.

We had Williams Comfort Air replace our 2 heating/air conditioning systems 7 years ago and have never been disappointed. Scheduling the routine maintenance is so easy, both in the spring and fall. The dispatchers are pleasant and personable. Every technician that has been to my home has been respectful and friendly. They greet you with a smile and never fail to put on the shoe covers when entering the home. They will work to find a time frame that is best for you and will always call to tell you the technician is on the way, even telling you where he is coming from so you know when to expect him. Williams Comfort Air makes you feel like a valued customer and I highly recommend them!

Nate was fantastic today doing our service.. he also serviced a separate room air unit that my husband installed a few years ago. We really appreciate Williams Comfort & Air for the continued great work. Keep up the fantastic job you all do!!

Excellent sales rep, install crew was awesome, super knowledgeable and clean, as a contractor I notice when people do good work and being efficient at the same time. So glad we called Willams Comfort, would definitely recommend and will be signing up for their maintenance plan every year!!

Darvelle was very nice, quick, and efficient. I was working from home and my wife had to handle the service call and he took care of everything. Communicated when he was on the way. Showed up early, took care of out problem. He was very nice and professional.

Andrew did a great job on the furnace inspection. He showed and explained the results. He was thorough. He responded quickly once we confirmed the appointment. The work done and workmanship were excellent.

We were pleased with the installation of our new William's Comfort Air system. The crew was very professional and friendly. They went out of their way to ensure we understood the installation process. They picked up and cleaned the old system. They took time to make sure we understood how the system worked. We are very pleased and would recommend Comfort Air to others.Roger Peterman

Chris from Mr Plumber did a great job and is very knowledgeable. He along with everyone we have had contact with from Williams Comfort Air / Mr Plumber has done a great job for us. We would recommend (and have) them to anyone.

The guys were and are awesome - very professional and informative - we will definitely use their services again and recommend them wholeheartedly!!! Thank you for making our house comfortable!

They went above and beyond to fix the blower issue I was having on one of my geos. The owner actually got involved and sent out his best guy, Bryan, to figure it out and he got everything rolling on repairs via warranty. Great job.

Mike Flannagan was wonderful and really made sure I understood all that he was working on and what I needed to do to best take care of my heating units and maximize savings. Very kind and great attention to detail. A super-pleasant service that made me feel very confident.

Mike was very helpful. We tried to get our a/c fixed through our home warranty company and after a week of our a/c not working and none of the contractors answering their phone, I decided to call Williams comfort air. They answered immediately, came out, diagnosed, and fixed the issue all within a few hours of me calling. Mike even reaches out to my home warranty company to help me get some of the costs reimbursed. Definitely going to be a loyal customer now.

Ryan French came to install a panel on my furnace and found a major issue. He went above and beyond to ensure that my system was thoroughly checked and working so that I would have heat. He was polite and diligent and he did an amazing job. I would recommend him to anyone that wants quality work with a great professional attitude. Great job Ryan!

Devin the service technician called 30 minutes before his arrival. He was on time and very professional. He explained everything that he did and the condition of our air conditioning system. Would definitely recommend Williams comfort air to anyone

Highly recommend! I called on a Sunday morning and they sent someone quicker than I expected! My technician Beau was really friendly and did a great job.. he was able to find the problem with my furnace and fix it while he was there ?

Excellent job! Many thumbs up. Very personable and friendly. Extremely quick. And didn’t try to push me into buying a brand new unit. But after the conversation I know about what they offer when dealing with parts AND labor warranty. Huge. Thanks so much!

Great service replacing our air conditioner.

I have used Williams Comfort air twice now. The first time was on one of the hottest days of the summer when, you guessed it, the AC went out. They were there the same day and got it running again in about an hour and a half!! The technician was very nice and explained everything. We signed up for a maintenance plan that included a free inspection of our furnace in the Fall. We just had that done, and again, it was done quickly and thoroughly. Both technicians were clearly knew what they were doing and even tested our air quality. I highly recommend them.

David from Williams Comfort Air worked on our older Trane AC unit. Made the needed repairs without trying to upsell us on things we didn't need/want. He was very honest about what was going on with the AC and offered a few different options for us.We will definitely use Williams Comfort Air again and I'll be sure and request David as our tech!

We used this company for many years to clean and service our furnace and air conditioning units. Within the past 4 years the service has declined drastically! We had a technician that apparently sabotaged our air conditioner while servicing it several years ago. It was working perfectly when he got there (we believe he released several pounds of Freon) as the air conditioner failed after he left! We called another company who Fixed the problem by adding back the Freon that had mysteriously been lost. That was 4 years ago and the unit still works perfectly! The new company we were using ended up being purchased by Williams comfort air. Lucky us! We had our unit serviced about a month ago. The technician was more concerned in selling us parts that are still working and did very little cleaning . My husband always watches the service techs as we have lost a level of trust their advertising boasts about! This tech did sub par work. We will NEVER give Williams Comfort Air another chance.

The woman who answered the phone was pleasant and very helpful. And Craig, the technician, showed up exactly when promised and talked me through options without pressuring me to spend more than necessary. He was friendly and just a pleasure to have in my home. Well done, Williams Comfort Air.

Kevin did a great job of keeping me informed as he was doing his work. I appreciated his knowledge, professionalism & flexibility.

Furnace was not working on Saturday. I called Williams and they sent someone out within a few hours. I got a notice when he was on the way with a photo and a description of him and could track his progress to my driveway. That is great! Once Kenny arrived he found the problem, provided an estimate and we made a plan for the repair. He came this morning and finished the job quickly and efficiently. I would definitely use Williams for future needs.

Just an amazing experience with Williams Comfort Air! Mike Freeh is an absolute professional who easily talked me through the entire process. I appreciate the fact that Williams is veteran friendly. The best quality equipment with the best possible warranty, I would recommend Williams to anyone!

Michael and John did a Great job installing a new water heater and doing bathroom repairs as well. They were very nice and and courteous to me.I have always had a good relationship with Williams Comfort Air and now Mr Plumber. Thank you for your hard work.

Skyler was are tech. He was amazing. We were told by another company we needed a new furnace. So I wanted a second option. Skyer found a lose wire had been unscrewed. That was the only thing wrong with our furnace. The other company was very dishonest. Thankfully Skylar found the problem. It's been running perfectly ever since! William Comfort Air he is such a great asset to your company.

Both techs J.R. and assistant good job, professional.

Dave was prompt, friendly and got the job done right the first time. Will definitely use them again!

Last year replaced a lemon of a heating/cooling system with an excellent system from Williams Comfort Air. I checked other systems and dealers and they had the best on price to reliability. The technicians have been personable and knowledgeable. Arrive on time for check ups and seem to be straight forward in their assessments. So glad I went with them.

I explained my situation, water in basement- covering the floor...they send out a guy. He did absolutely nothing! Said he couldn't because there was water on the floor. Then charged me $98 and left. Since when is a plumber afraid of water. There's no electricity on, in the house, so no chance of harm. A total waste of my time and money!

Wonderful, competent, fast service on a very hot day! Every time I have called Williams Comfort Air, the service has been stellar.

Chris did a great job! Got the furnace working again. Explained the issue--a pleated filter will help air flow--will need a new furnace at some point--this one is over-sized. Maintenance plan looked good so I got that. Recommend Chris and Williams Comfort Air highly!

I always recommend Williams Comfort Air to friends and neighbors, because my experience has been entirely positive. It is simple to schedule (and reschedule) appointments, and the service technicians provide a courtesy call prior to arrival. All the employees I have had contact with have been courteous, thorough and happy to answer any questions. This is a great company to do business with.

I called on Thursday afternoon and they were able to schedule me Friday between 10 and noon. The technician, Scott, called and arrived toward the beginning of that time window. He was very professional, answered my questions with easy explanations, but most importantly got my AC working again very quickly!

Chris performed an AC tune up for me and checked the A-coil inside the furnace. He cleaned the mildew off of the outside AC unit. He spent about 2 hours performing these services. Chris was very professional and knowledgeable, answering all my questions. I am very happy with his service. I am confident that I now won't have any problems with the AC performance this summer, thanks to Chris. Great job, Chris!

Just outstanding! The guys were on time, professional, thorough, and communicative. Loved having the guys here knowing our home abs pets were their main focus.

Ryan did a great job on our fall furnace tuneup. He was very knowledgeable and found a maintenance item that could have potentially become a problem for us. He was very respectful and courteous. We appreciated his work!

We had A/C issues so Williams Comfort Air sent Jared Long out. We always have great service from WCA but Jared went above and beyond to diagnose the issue and explain what caused it. Very impressed, keep up the great work !

Technician was extremely helpful and knowledgeable with what was discussed. He immediately knew what to look for and how to fix my issue. He was also very polite and answered all the questions I had. Will always recommend Williams Comfort Air.

I called to have my furnace serviced, due to me smelling gas. Jim Frank, a technician was sent out the next day. Not only did he explain and show me where the gas leaks were coming from, he walked me through the process of what it would take to repair it. Jim was knowledgeable, professional, courteous and also had a great sense of humor. I feel relieved and safe knowing that Williams Comfort Air employ’s experienced technicians to service my home, therefore giving me a good night sleep. Also, the price was realistic and affordable.

Our technician Dusty was phenomenal. Incredibly friendly, knowledgeable, and showed us all of the things we needed to know. He took care of our drain clog with no mess, and provided us with prevention techniques for the future. I would highly recommend him, and will request hin for any future service. Well done folks!!

I made an appointment to have my furnace tuned up after I found a coupon for $47. I scheduled my appointment to be between 12 and 2, and at approximately 1:45 someone from Comfort Air called me to advise me the technician was running a little late. That was no issue and I appreciated them contacting me to let me know. The technician showed up at approximately 2:40 and serviced my furnace. He advised that it was running okay for being as old as it was and that there was one part that was running fine but could possibly die soon, and advised of the cost to repair it. He also advised the furnace is on its last leg, which I already knew lol but I appreciate the honesty. The technician was very kind and professional and was able to easily explain to me any questions I asked. I also LOVED that they sent me a picture of my technician before he arrived, along with a short bio on him. I will definitely use them again!

We just had Max Burton come out for our annual maintenance tune up. He is friendly, on time and did a great job. Highly recommend Williams Comfort Air for all your heating & cooling needs. Thanks Max!

Mike was out today to do our winter service. He did a thorough job and kept us looped in as he went along. He signed us up for our 2021 service contract while he was here and scheduled our spring service. He did a great job and we hope to see him again.

Our furnace went out on Easter Sunday and they were able to send somebody that night to service and diagnose the problem. The next morning we were able to meet with a consultant and placed an order to replace our furnace the following day. I'm glad it was done in such a timely manner as it has been a cold week! Everyone at Williams Comfort Air have been very friendly and easy to work with. No issues with them at all. I highly recommend them.

Great experience. Technician was very knowledgeable and took time to walk me through what was wrong with my system and my options.

I have had great service with Williams Comfort Air and Mr. Plumber over several years. I find customer service great and a the techs have always been knowledgeable, friendly and prompt. I recommend them for your heating/cooling needs and plumbing.

Had a new furnace and AC unit installed by this company several years ago, and have never been happier. Always on time, always courteous, always professional. They take the time to talk and get the work done. System has been flawless for years, and the twice a year checkups are always thorough and complete. Thanks again Williams Comfort air.