McNeely Owned Inc

AVOID! HORROR AWAITS! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? “G” appeared with wrong type heater (electric), charged to go back and get a gas water heater; installed lower grade gas model than requested; new unit has horrible noise when faucet was turned off (video); twisted off inlet to water heater…did not replace…did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling (photo); unbraced circulation unit sags and sways which stresses inlet (video – I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water; rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; “G” said I required a thermal expansion tank installation (false: we have an open system – no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation. And there were issues from McNeely’s office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of request (example: lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more! But, be warned, this is what you will get if you hire McNeely!

I love McNeely Owned, and that includes Kim, the owner. The employees who have worked on our HVAC and plumbing rave about the owner. I know they won't upsell customers. I have recommended them to other condo owners where I live. I have total confidence in the employees. They know their profession and craft. Thank you, McNeely. (This is an unsolicited review!)

I cannot attest to their work because I would never hire anyone that works for them or their management. When you hire people that will commit a hit and run get caught then argue with the officer doing the report is all you need to know. Not only were they caught dead to rights but their company naturally back their rude”technician” and then made sure to send it to insurance where they didn’t pay a dime. Must be nice to work for a company that believes committing a hit and run in a company vehicle is ok. Your true colors as a company shows in your actions and your workers so don’t be surprised with the work you get with this sad sorry company.

The plumber who came to my house was extremely unprofessional. I asked questions and he treated me like I didn't know anything. I'm not a plumber so obviously my knowledge will be limited.

He performed worked and then told me he couldn't guarantee the work because he wasn't the initial plumber to install my shower. He was unable to tell me how to make payment or what the cost of the work would be. He proceeded to make me wait for a lengthy amount of time before he could determine how payment could be collected.

I do not plan on hiring McNeely ever again for my plumbing needs.

I am the property maintenance supervisor for a local condo Association and the residents that have had to deal with McNeely and their plumbers have made it a point to let me know that they were incredible to work with compared to other plumbers that we've had out in the past. The staff is great at communicating with the residents on every occasion which is a rare quality sometimes in the plumbing, And they will go out of their way to do anything that they can. My own personal experience has shown me that customer service quality at their office is always a pleasure to work with as well

One of their people come out to determine tejeré I had a leak in the bathroom and living room. The gentleman determined that the leaks were coming from vents from the roof. So, I cannot say enough about what a fantastic job that he did and I will not hesitate to have McNeely come out again. I am going to have to because the leak in my bathroom has come back. I know it is a leak from the roof because my neighbour‘a have had the same problems with their condos.
Sincerely,
C. R. Seabrook

This company has the worse customer service and refused to provide me with their company cooperate number Their plumbers don’t wear uniforms and have drug addict attitudes I would not recommend them to fix nothing the do a half job and the problem is never resolved and they still bill you outrageous prices for poor work

In May of 2014, we installed a 2.5 ton Goodman air conditioning unit. The price was $1,600. We began having issues in August of 2017 with the unit. They changed the compressor twice, the inner coils, and added refrigerant a couple times. As they began guessing on the diagnosis of the problem with our unit and replaced our inner coils for $850. This was the last effort by McNeely to figure out why the unit kept failing. Eventually the bill ballooned to approximately $2,000 for a problem that started out with our compressor failing. The unit has now had three different compressors, a new fan, and electrical components. Once we challenged the bill, McNeely put a lean on our house. Once we obtained legal counsel, we agreed to a set payment and to part ways. Anyone in their right mind would have never agreed to spend $2,000 on a unit we purchased for $1,600. We could have simply replaced the unit for that. As of August 2018, we now have our 4th compressor failing. I change the filter every three months and ensure regular maintenance is completed on the unit. Proceed with caution!

McNeely has been a company that I have worked with for many years as an HOA manager. They are always quick to respond to emergencies, the technicians are professional and clean up the service areas very well.

Stay Clear

Shady business practices

Tech broke our gutters because they didn’t have the right ladder

Tech showed up over two hours after scheduled time

Terrible customer service

Not worth the few dollars you might save over a professional company

Fit me in late on a Friday because I had a slow leak. The Tech, Bobby, was literally running back and forth to hurry and shut off water - and replace a complicated refrigerator water line. McNeely has earned my loyalty, for sure!

Sometimes cut corners on the plumbing side of things but usually pretty good work. A/c techs are very knowledgeable and friendly

Do not use this company. There plumbers give recommendations and then don't stand by it. They recommended not changing a value then it leaked and refuse to fix for no-charge

Excellent communication and responsive service from owner and technicians. First choice in plumbing!

Prompt service very professional and reasonably priced

These guys are all professionals. Probably the absolute best company know to man.

Overpriced (over twice the price they quoted me on the phone), poor workmanship, bad customer service.

Best plumbing company in Indianapolis!!!!

friendly professional quality service

Best plumbing company in town

Great service

Great place

Unorganized