Best Custom Bathtubs in Phoenix AZ

Before we needed our remodel we got bids from several different companies and decided to stick with well known companies and were a little leery of using a handyman type person to do the complete remodel of 2 of our bathrooms in our house. We got a very prominent company that always advertises on KTAR and we know that they did good work. The sent out a design person and came up with great ideas, right up until the quote.. We told them our budget to start with but there quote was about $15K higher than what we wanted, which irritated me to no end. We asked them what we needed to do to get it back in budget and everything went from high-end to super low-end and turned out to be nothing of what we wanted. This was not what we wanted!! I decided to look elsewhere , I picked up my cell phone and found Allure and looked at the pictures of work that he had done and liked what I saw. I called the number and talked to John (Houser) about giving us a bid. He came out to the house and I told him what I wanted to have done and told him of the other company that gave us a bid. I simply asked John what he could do that would keep us in our budget. He looked at it and simply said everything. I was in shock at first, and then I was really angry at the other firm and felt like they were really going to try advantage of me. In retrospect, dealing with Allure was one of the greatest decisions we ever made. John turned out to be a hands-on owner and monitored all aspects
of the remodel. The crew always kept us informed, always showed up on time and offered suggestions along the way that really made the experience so enjoyable. If you are thinking of a remodel, give John a call and I am positive that you will never regret it. It's been over a year since the bathrooms have been completed and my wife still comes out after her bath (in our nice new jetted tub) and says how much she just loves what Allure has done, and I love the fact that he kept his word, stayed on budget and everything was very professional from top-to-bottom. Thanks John for everything you've done.

Great team did a great job!

We had a new shower installed today. I cannot say enough great things about Jacuzzi Bath Remodel. Our shower was outdated and would either hit our head or almost break our toe getting in on the steel tub. The type of surround that they have is beautiful! The colors are up to date and completely changed our bathroom, all just by updating the shower. From the moment our salesman walked into the door we knew we were going to get our new shower through them. They stayed in constant contact with us and called us every week with updates on our installation. We received a call yesterday asking if we were available today due to a cancellation. Matt and Connor came this morning and started working right away. They made sure everything was covered and even with demolishing the old shower they kept things clean. They are both friendly and hard working. They stayed in communication with me all day and even made sure everything that he had for materials was correct. I will recommend them to everyone. They have many options and even have seats for inside the shower!! We have another bathroom and maybe just maybe we will upgrade that shower again!! Thank you, Matt and Connor and all of the staff!

All in all, it was a good job. Had to wait three months to get the job started and had already paid half down. Appreciated the sales person and the contractor that completed the job. Had major issues with the person in charge. Aldo did not agree with the way he ran the business. Will not use them for the second bath area.

Our experience was incredible from start to finish. Jim did a great job explaining how the project would go, Marvin was great to work with and Alex is amazing. He was always on time and kept the work area clean and organized. Communication throughout was very good. The additional people that assisted Alex were professional and respectful as well.

I thank them everytime I step into the shower and not worrying about tripping and falling

My existing walk-in shower developed a crack in the corner grout after only about two years following my new-build house being completed. The water had been slowly leaking into the connecting wall, causing the baseboard to bubble and discolor. At that point, I was adamant about replacing the whole thing with a groutless design, and having everything done right the first time. I researched three different companies to remodel my whole shower area. AZ BathMasters won the bid due to their reputation for quality, but they also came out on top in overall value. Both of the other companies offered inferior-quality materials, with one of them quoting an estimate significantly above AZ BathMasters' price. It was an easy decision. And AZ BathMasters didn't disappoint. What an excellent team with great synergy. Scotty was right there at the start of the job and throughout to ensure the integrity of the design--he prevented me from making a pretty significant mistake in what I had originally envisioned, and even offered some other design modifications that improved the overall aesthetics even more! Matt and his team performed the actual work, and I couldn't be more pleased with the level of care, expertise, and workmanship. Matt himself realized, right in time before implementing it, that there was one element of the design that should be adjusted to make it even better--and Scotty concurred. Make no mistake, this team is at the top of their game. With that said, I always like to offer some feedback on how to make the whole experience even better, and as a few others have pointed out, perhaps more contact between the original time of estimate and when the actual work begins would help address any concerns customers may have (especially if the estimated start date is going to be a bit off for whatever reason). Otherwise, I strongly recommend this company to perform the work you have in mind with the quality you would expect.

Spoke with Ross on the phone to put in tile Shower and tile bathroom floor. He threw out numbers of $6000 or more for services without even coming to view the area and measure, or bother to find out what kind of tiled shower design we were interested in, offered his thoughts on designs but never asked us what we wanted. Set appt for next morning but didn't have the decency to call and cancel as any decent company would have, sent an email 1.5 hours before appt. crappy customer service. This was an appt for a quote and i guess they did not need our business. Not a company I will work with! The phone conversation was very strange, hem hawing around. If he didn't want our business he should have been honest and up front. If I could have given zero stars that would be my rating.

Tub to shower conversion was beautifully done. Professional and on time! Doug C and Kenzie O are awesome!
Before and after pics included.

Our experience with our bathrooms remodel process was great! Justin Packwood was extremely reliable, courteous, hard working. Always respectful. He finished our project on time. He even went out of his way for us to pay attention to details, design and took the extra steps which were greatly appreciated. Thank you Justin!!!

I am Mary Stewart. I purchased a walk-in tub from Independent Home. I researched this purchase thoroughly and found this company offered the best price, product and service. Everyone was patient, professional and willing to provide information as requested and needed. I have recommended this company to several of my friends.

They were very professional and respectful of our needs. They were amazing at working on our project. They left the area picked up and clean when they left each day and cleaned up completely when the project was done. And the bathroom looks amazing!

Luxury Bath of Phoenix is the best. They did a beautiful job with the installation and clean up afterward. I highly recommend them!

Great company to work with

Jerry and his team have always taken great care of all the customers that our team at The Tile Shop Tempe send his way. They take all the stress out of the remodeling process! I would highly recommend using them for your project! On behalf of our team I want to thank Jerry and the whole Southwest Restoration and Design team for all their hard work!!!!

Got our bathtub refinished and it came out beautiful!

Got a walk-in shower for my grandparents who have had the same original bath since they purchased their home back in 1987. The installers were professional and the work was beautiful, what a change and for the best. My sister and I loved their bath so much we decided to upgrade ours which is getting put in next week.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.