Best Residential Water in Charlotte NC

Christian is very knowledgeable, responsive and professional. We look forward to working with Mr Sparky in the future.

Had a great experience with LiveWire Electrical. Very knowledgeable and professional! Would recommend to anyone!

Zachary was on time and very professional. He explained exactly what was going on and why the outlet wasn't working and corrected the issues quickly & efficiently.

Mr. Kyle Jackson was an excellent technician. He was very knowledgeable about what he needed to do after accessing the job that needed to be completed. Thank you very much for your expertise Mr. Jackson.

An hour late. Did not have the materials to complete the job. Charged me 80$ to tell me they couldn't do it today and I would need to reschedule after I bought what THEY should have brought or told me to purchase in advance on the phone ( fan mount) . Super disappointed and do not recommend.

Jacob had come out to install recessed lighting to our rooms. He was very thorough, professional and finished everything in a timely manner.

Recently we decided to have a generator and interlock switch installed to make it safe and easy to provide backup power to our entire house during a power outage. I work from home 2 days a week and it’s important for me to keep my power on. We also decided to install 2 lampposts along our driveway.
The first company I spoke with, who shall remain anonymous, emailed an estimate for just the home backup generator solution for $12,000.
That same week I had set up a similar meeting with GB Electrical Services. Immediately I knew I was dealing with a much more professional company from the way I was treated on the phone to set up the appointment to receiving text messages telling me the technician Ed Bunch was on his way. When Ed arrived, we went through the walkthrough of everything we wanted done. He listened closely and asked me questions to help him determine what type of solution would work best for me. He even asked about the types of things I needed power for including asking if I had plans to buy an electric car which would require a special charging outlet. Once we went through all our power needs, he took some time to go through all my existing wiring. He then concluded that he could reuse an existing breaker box that had at one time been used for a hot tub from a previous owner. He said he would switch that to the outlet that would be used to plug the generator into. He also said that if he could find an interlock switch that was made for my 22 year old electrical panel that it would save him from needing to install an external transfer switch.
The next day I received the estimate from the GB team. They were able to find the interlock switch that was made for my 22 year old electrical panel which saved me $1,400. The bottom line is the total was $8,000 less than the other electrician was going to charge me.
Ed returned to install the generator and brought his helper Nick with him. They treated my property with respect and even wore shoe covers when they entered the house. They were polite and worked quickly to complete the work. I actually ended up with LESS hardware on the back of our house when Ed swapped out the existing breaker box for the outlet to plug the generator into. The interlock switch fit perfectly into my existing electrical panel. When they were done, Ed then shut the main power switch off to simulate an outage and showed me step by step how to connect the generator and power the house back up. Ed was very patient while I asked many questions and wrote down all the steps he was teaching me.
A week later Ed came back to do the lampposts. He brought Dawson with him this time to assist. They spent the day in the pouring rain pulling wires and mounting the 2 lampposts. Dawson showed me the switch he and Ed were installing which was a Lutron Caseta wireless (Bluetooth) switch. I was impressed with the technology as it can resolve a lot of difficult wiring challenges along with not needing a lot of fishing wires through walls. I can even control it from my phone if I so choose.
They finished the job, tested everything and they showed me how to operate the system. They cleaned up everything and told me to expect the electrical inspector in the next few days who needs to sign off on the permit. The next morning the Union County Electrical Inspector showed up and inspected all of the work Ed, Dawson and Nick had completed. He went through everything and didn’t find a single concern and said they had done a good job. The inspector had never seen the Bluetooth power switch before and was interested enough to look it up online. He wanted to make sure it was UL Labs approved which it was. He signed off on the permit being finalized.
Bottom line is if you want someone to give you an honest complete evaluation of your electrical needs who will give you the best options while respecting your budget, ask for Ed Bunch at GB Electrical Services. I highly recommend him and the rest of the GB Team.

Very professional and prompt. Provided outstanding service, explanation and went above and beyond. Would highly recommend. Thank you Tony.

Paul was very responsive to my first call and Brian was very professional and handled our plumbing challenge quickly and efficiently. He was truly a pro in the way he handled the situation. Call 1 was referred to me by a neighbor and they lived up to the recommendation. I'll be calling them again for upcoming work. thanks Paul and Brian for a job well done.
Dave Sanderson

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.

Very professional and on time. Would highly recommend and is a very nice guy. 100% will us them again.

Heath did a great job, cleaned up the work area and completed work in a timely manner.

Horrible Customer Service!

Been using ARC for several years. Mike and his crew have done consistently great work for us and our customers. The office does a great job with call aheads and follow ups.

This is a very reliable company and I highly recommend them.

GREAT JOB ALL AROUND!!!