Bates Electric

Bates, while a good value on cost could have burned my home down by NOT following Tesla's very basic specs.

I have contacted their service line about 7x and they have 0 interest in doing the right thing by refunding my money as I had to hire another electric company to fix their work. The electrician showed up and had no interest in running the wiring to the placement we originally wanted. We compromised and had him install the NEMA 14-50 outlet directly beside the panel in the garage- Super simple and about a 45 min job. However, He was unprepared and did not have the Proper high quality industrial grade NEMA outlet on hand that Tesla specs. He then left our home and purchased a very low quality $10 outlet at the Home Depot.

This is the result. A never event and this all could have been avoided with the proper materials used. You can not advertise that you are a recommended Tesla installer if you're not going to follow their specifications. I have been more than patient and courteous. Nice guys always get the shaft and this is a prime example.

I would like to express my highest recommendation for Bates Electric. Our family has been loyal customers since 2019 when we moved into the area and have recommended them many times since then. The management and his staff are courteous, honest and reliable in all the years I have known them. They do excellent work, are very reasonably priced, are on time, fairly priced estimates, and have no surprises. The technicians always call before arriving so you are prepared for their visit.

My entire house lost electricity due to a main panel issue on a Saturday morning. I called Bates and they had Stephan Wilson out in about an hour. He was able to restore our power and save our weekend! He did a great job!

Very disappointed with Bates Electric. I already moreless chose an electrician for a job, but wanted to do my final checks before moving forward. To be fair, the scheduler seems to be my main concern with lack of empathy from management. The actual electrician team seem extremely experienced.

The scheduler was not knowledgeable nor clear with what they said. I described my situation clearly and suggested I needed a meter back put in and a panel and I was asking for ball park prices for the service. She responded with $1800 for just the panel plus ~$150 for permits. Which I was just wanting to get a panel of service and this is what I asked about. I scheduled a visit for $250 since the next best price was ~$3k.

Well I get a quote back and its almost $4k, I called and said this is no where close to the number on the phone. Ballparks are ballparks, but over double didn't make sense. Well speaking to the team and manager I was told the scheduler said the panel was $1.8k for just that material. That didn't include any other materials or the service. They went back to listen to my call and I ask for a ball park and she clearly said just the panel, but given the context seemed on par for what we were talking about. The manager was sympathetic suggesting clearly the scheduler didn't answer my question rather just said something else. But, the manager suggested this was my fault for not catching her redirecting my question. Also she no longer works there, so makes me think this isn't the only time.

As I mentioned company seems knowledgeable, but assume the scheduler will provide false info. I felt very bait and switch with the situation and out $250 for nothing. I understand companies can't always come out for free, but providing misleading numbers is part of the reason they have so many quotes in the first place. Even with a knowledgeable group I would rather do business with a team that doesn't feel like a 1 way street.

Called Bates Electric for a quote on panel replacement/upgrade and wiring (entire house rewired). Every other electrician I called refused to come out and look at the job until I gave them a deposit; they all wanted to charge me several thousand dollars before they even looked at the job, without having any idea what was needed. Bates came out, took a look around the house, and provided me with a very reasonable quote. Before I accepted it, they even found a mistake in an original drawing of my house that saved me several thousand dollars! This was my first time using Bates Electric and it won't be my last. Thank you!

I had several complex issued fixed by Stephen Wilson from Bates Electrical. They are fast honest and professional. Give them a call. If they can fix my issues they can fix yours too.

I have used Bates Electric for over three years and have been satisfied with all their work. They have handled all aspects of my home electrical systems from circuits to outlets and switches.

Paul from Bates Electric was great. He came out and looked at the issue on short notice. He fixed the problem fast.

I had a great experience with bates electric. If you are looking for an honest, good priced electrician, these are the guys to call!

These electricians need to be on speed dial. Seriously, we just don't know what we'd do without them. They made our renovation plans simple and achievable. Thanks, guys!

Jeremy Parker was a pleasure to work with. He installed 2 pendant lights in our master bedroom and did a wonderful job. He was efficient and professional and I would highly recommend him. I will definitely request him for any electrical projects down the line.

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.

My go to electrician for the past five years. Yeah, they are that good and the pricing is always fair. Best part is the speed and that they actually pick up the phone when I call them. Lots of electricians and contractors never answer the phone. I will keep using Bates for as long as possible.

We have been very impressed by their promptness in getting the job done and have recommended them to our neighbors.

One thing I have learned after years of DIY projects is that I don’t touch anything electrical. I built out a pretty sizable addition on our home, but I had Bates come and do the electrical work because too complicated and dangerous to do on my own. Bates always has a good price, too.

It's easier than I thought getting electrical work done with COVID and the semiconductor shortage. Anyway, Bates was excellent. The electrician knew his stuff and did not mess anything up. He got everything done a lot faster than I expected for a project as big as the one I had. I’d hire them again for another project.

I liked working with Bates as a developer on a home build project. One of the better electricians that we have worked with. And the price charged was good enough that we actually came in under budget.

Bates is our electrician of choice for any home builds, I’m a home builder because they always get the job done the first time. I’ve tried other electricians over the years and always come back to Bates.

Bought a fixer-upper house and we had Bates do all the electrical work because some thieves had stolen all the wiring. I am very satisfied with the work they did fixing up the electrical system.

Super professional. He gave us a few different options based on price and explained what was causing the issue. We went with the mid-priced option and everything has worked great so far.

Not only were they super friendly and decent, but they also did their job in no time.

Terrible buisness! Scam you right out of your money.

Steven Wilson did a great job installing our ring flood lights today. This is his second trip to my home for electrical work in the past 3 months and he is always courteous and helpful. I will continue to use this company.