Best Plumbing Maintenance ? in Phoenix AZ

I reached out to Sewer Time after being in a house for 3.5 years with severe septic tank backups, as the homeowner I had no idea what the problem was and inherited it as a secret gift from the previous owner. The system that was onsite was reported to be from 1981 and had some sketchy notes in the permit application. Sewer time was able to come out to survey and diagnose my system’s problems, which turned out to be severe.

It was found that odd angles and adaptations had been made to the plumbing coming from my house, and that my septic tank was in hydraulic failure and was overwhelming the dry well that was installed in the 80s. It was also later found out during the dig that the back end of my actual septic tank precast concrete had a huge hole that was buried and concealed by the previous team. The diagnosis was to dig to the tank, repair any systems that could be repaired, and divert the drain into a new seepage pit. Bonus note, they were also able to repair my current septic tank and discouraged spending unnecessary money on a new tank.

Travis and Mike completed the entire job minus some small details, just the two of them. These guys are some of the kindest, most hard-working people I have ever met and some of the most reliable contractors. These two guys interacted with me and my family while we worked through this huge repair and were nothing but pleasant.

The scale of the job and the orientation of my backyard required a 14’ section of my brick wall to be removed to allow a larger excavator into the back yard to complete the job. I was concerned that it would be difficult to find and get another contractor to come for a small section repair like that, but Sewer Time was able to take care of the issue providing me with viable options to replace the wall or install a vehicle gate and was completed in a timely manner.

Overall, for how huge of a job this was and what a vital repair it was to my house and quality of life, I would 100% recommend using Server Time. These guys are legit.

Our toilet was clogged with a small travel size deodorant!!! ?I really recommend Hero Home Services if your looking for professional, kind and quick help! First I went through dispatch and the woman was very
helpful/professional. She helped me with a sense of urgency and was able to get me someone right away. Both gentlemen were very respectful and professional but Manny was amazing and really put in hard work to get the job done. Manny went above and beyond and was able to unclog the toilet quickly without flipping the toilet. Highly highly recommended!

They presented a lower charge over the phone which made my decision to go with them. And once they arrived at the property the driver/operator tried to convince me several times that our septic tank is larger than it is in order to attempt to charge us more. The service provided was rushed, incomplete, rude and unprofessional. Even though I have proof with previous service receipts from 3 different Septic Pumping Companies reflecting the size of our tank this Co. did not want even consider that information but instead eyeballed the size of the tank and charged and processed the order accordingly. What's more unbelievable and another example of extremely poor customer service the driver advised me that next time we need a septic pumping service that we should contact another Septic Pumping Company vs them. Will not recommend them to anyone but rather go out of my way to advise my neighbors not to use this Company.

I made a mistake to do business with this company. Their contract is unconscionable- they make you agree they will take no responsibility for damage they cause to your property. They came to my property for a routine septic inspection, cut my sprinkler lines and WALKED AWAY leaving an open trench and running water through lines they cut. They refuse to pay for any repairs, complained about having to pump solids from the tank (their job), wrote a nasty inspection report for a functional system (their conclusion) that lost our escrow and then charged us more than $3,000 for the privilege of this experience. A nightmare to do business with them.

This company used to be pretty good, but not anymore. I have called twice for emergency service to our medical practice. The first time they said they were sending someone ASAP; six hours later a plumber showed up. The problem was not solved properly so I had to call again today. I told them it was an emergency. They said they could not come out. Our company will never use them again.

On July 24, Cesar Sanchez responded to my call for attention to bathroom plumbing that sounded to me like trouble. He came early, wearing protective mask, gloves and booties, diagnosed the problem, located the outdoor access to the clogged piping and fixed it. He tested to make sure the pipe was clear, disposed of the offensive gunk he removed from it, and then explained what to do going forward. He also clearly explained the issue to the President of the HOA board because the problem had ramifications that needed attention. He was knowledgeable, and skilled, and kind and respectful throughout. I was relieved and I remain grateful that a much larger problem was averted in time. Thank you very much.

Called and emailed several times to get a quote for my septic system to get fixed. Followed up 4 times and they never got back to me. Sad that the basics of getting back to customers is not followed. Everyone is busy and has lots of work but these companies won't survive when they are competing for customers again. Don't waste your time and steer clear.

Josh was great, he came the week before to see what he was up against,since we didnt know exactly where our septic was. Scheduled a day and time to come pump out, he and his employee were right on time. Joah explained what they had to do (find and dig down) and they perceeded to find it and pump out our septic. He explained to us about everything since we are new to having septic. Did a great job in a timely manner, they are fantastic guys ,very friendly.

The pumping aspect of this company is 5 star. Only reason I'm giving them a two is when I scheduled my septic to be pumped I told the lady on the phone I was in escrow for a property that needed a new septic installed and needed info and a quote She gave me the number of the guy who handled that. I called twice over 2 days and left messages. When the truck came to pump my septic I mentioned this to the driver. He said it was the owners brother and he would mention it and have him call me. He never called. They lost my business on a new install.

I am out of state landlord who was told continuously that the problem was being fixed however every two days the sewage backed up again. My tenants and neighbors confirmed that the worker went across the street to another neighbor to look at a problem on my GPS tracked and billed time while doing little for my problem. I lost a months rent, had crying tenants, was promised a copy of the camera viewed tape of the problem which was never received. When I pushed for this - they then said suddenly we couldn't do it as we didn't have the right camera (!???!) and then expected to get paid for doing NOTHING! I don't care how owner Dave wants to spin this - every word is true. Own up to your inept workers and bogus information that you supplied.I was being taken advantage of as owner Dave knew I was out of state. The very 1st appt the worker did not show up and then claimed my tenant wasn't home, who emphatically denied this, then when they did show up- I rcvd vague information and they obviously did not know or care to know what the problem was as after each visit within 2 days it backed up again. After weeks of this, I called another plumber who was there and had the issue fixed in 3 DAYS! This biz is run by a guy who takes advantage and had the nerve to send a bill that I never signed a contract for to collections. CONSUMER BEWARE. My tenants and neighbors said these guys were an absolute joke and after dealing with another plumber WHO WAS PROMPTLY PAID IN FULL - I tell you to run!

I called around three or four other septic companies. All of them were about $100-$150 more than Cooper Septic was. I asked them three times...are there any hidden fees and they assured me there were none. They knew the size of tank that I had and scheduled my service for about 3 to 4 days later. Justin was our service technician. He was very professional and found both caps very quickly and went straight to work. After he was finished he explained everything to me and was very professional and kind. I will only be using them and I would highly recommend them to all of my neighbors!!! Hopefully you’ll get Justin as your tech!!!

Steven took time to really examine my issues in both directions. He assessed that the main issue I had was outside, and their core business product is for inside. He collaborated with his team, and a 2nd person will come out to validate what it will take to address the outside issues.
The Number Flow product seems great (Steven showed me a sample). I will hang onto the bid for the inside work and likely go with that in the future.
The company culture seems very customer focused. No up-sell or hard sell tactics, just good data and respect, with a good product and process to back it up.

Great guys very hard working, explanatory, and just nice.

When I found out I was septic not sewer I called a different company that literally did nothing compared to what these awesome guys did. They were very thorough I really appreciated it. DONT SECOND GUESS GO WITH THESE GUYS!!:)

They where on time , Ben takes care of everything with his machinery, we are building a new home and he’s prices for graveling where very fair compared to others, it did not make sense for us to rent the machinery and do it ourself. The other good part it’s that we found out he actually does demo and hauling too, definitely will use him again!

Very honest and upfront teams, professional and on point. Amiable, and skillful. Casey and Shawn came out and quickly took care of the issue. Other team members had come to scope the issue and everyone communicated with one another very well. I never had to re-explain anything to people coming to perform different aspects of the work. Will recommend highly to neighbors and friends/family.

Mark (the owner) quoted me $600-800 to fix a toilet that wouldn't stop running, while telling me I was wasting his time because it was 3am (despite being listed online as a 24 hour plumber) Granted this was early morning on Thanksgiving, I had been quoted by two others at 150 each, but they simply didn't have room in their schedule immediately. I guess this explains why Mark does. I don't think I've ever been spoken to so rudely by a business owner.