Best Plumbing Maintenance ? in Phoenix AZ

We had an issue with our washing machine hose being misplaced and had flooding throughout a good portion of our house. David came over within 24 hours, assessed the situation, provided knowledge, courtesy and help rectifying the situation with installing industrial fans. He also walked us through the process of how to detect moisture in the walls. Instructed us on the machines that he was using and how they worked. We appreciated the quick response and the professionalism. If we ever have an issue again we will definitely use Jenkins Restorations.

We were very impressed with the timeliness and professional response from WMF. Job Well Done. Thank you, WMF and your staff.

Go To Services has been a pleasure to do business with. Jason Heidenreich is particular about his work and cares about his customers. He gets it done right every time!

Amazing company with incredible customer service!! Let’s face it, NOBODY wants to have to call a restoration company, but if you have to, call 911 Restoration! They were at our flooded townhouse within an hour of calling them. They were professional and easy to work with and did a fantastic job restoring our property. Highly recommend this company!

Luis was amazing ! We have had issues with our washer and haven’t found the issue. He came out and he did a drain cleaning and helped us pin point the issue and saved us money time and headache! Absolutely would recommend this company Because of Luis!!

The company provided excellent service. They rebuilt my bathroom after mold remediation. Converted my tub into a shower. The tile guys took extra time to match the tiles so that it looked like the veining matched. They even worked on a Saturday when they weren't scheduled. They were at all times polite, hardworking, knew what they were about. Also very neat.
Cleaned up after themselves every day. Our bathroom is very small but still two people were working in it.
We highly recommend them.

Todd came in a fixed what other contractors did a poor job on. Finally someone who knows what they’re doing! Thanks Todd!

Erin and Danny did a outstanding job. Very clean very precise and very professional.

Marvin was professional, honest, and appreciative! What a great ambassador for this company!

For my kitchen repair, Gateway Restoration (GR) was a tale of two halves. The demolition phase was great, the repair phase wasn’t.

The first phase was fantastic. GR came out every night. GR was motivated, communicative and each GR employee that came into the house was very friendly. After two weeks the first phase was over. Then everything came to a screeching halt.

For the next 6 months it was a grind. It was difficult to motivate Gateway to finish the job. Then I got word the 1st Project Manager (PM) left GR. Over the course of the next several months I called the PM multiple times, asking for updates, ANYTHING. He would return calls within 24-72 hours. I remember one conversation vividly where the PM told me there simply wasn’t any money in the job for GR to finish it. The margins were too small. Huh? The second Repair PM never did come out to visit, see how the repair was going. Nothing. Who was holding the contractors accountable for their work? Bottom line, if you have a small kitchen repair and are considering Gateway I cannot in good conscience recommend them. They didn’t want to finish the job, I had a feeling the entire time that I was not a priority, no visit from the Repair Project Manager, no accountability for their contractors and being told there is no money in this job for GR - I can’t recommend Gateway to anyone. Two stars for the awesome front end service, Zero for the repair portion of the job.

Pros:
Adam, Shannon, the demo team and the front office team were fantastic. Got things done and were responsive.

Cons:
Oh boy. Once the money making portion of the job was complete I felt like a project number on the bottom of the pile. The bulk of the project (5 1/2 months) fell to the rebuild/repair crew. And it was like pulling teeth. Two project managers, slow response time to calls, questions and problematic customer service. Little to no follow up to see if their repairmen were doing a satisfactory job. I clearly wasn’t a priority to them - telling your customer there is no margin in this job is the wrong thing to say. I need to correctly hook the sink up now after GR’s contractor did it incorrectly. It should have gone smoother than this, right?

Glad this ordeal is over.