Best Ro System in Phoenix AZ

I would like you to know that Doan Restoration sent out two great guys to our house to demo a water leak. Chase and Spencer are their names and they did a fabulous job. I would highly recommend them to come and do a job anytime.You can't ask for better workers, Thank you so much guys!!!!!

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

Lee and the other crew did an amazing job of explaining the process, supporting us through it, and meeting our everyday needs. Highly recommend them!

Water damage of Phoenix came within 30 minutes of our urgent call for help and knew just what to do to resolve our problem. Their staff was efficient, thorough, and competent. We are very happy with the final result and highly recommend them to anyone with a water damage evergency. You can count on them to do the job needed!

One side of our patio door was shattered by a rock while landscaping was being done. There was a large hole and glass everywhere. Our insurance company gave us the phone number for Jenkins Restoration. Our call was answered immediately and a young man, Adam, arrived at our home within a couple of hours. He cleaned up the glass and securely boarded up the door. We were pleased with the job he did for us.

We booked this mold removal company for the service. These people are true experts when it comes to removing mold. I will be recommending their service to all people.

Eric and his team made a bad situation into positive results. We were unable to go to Arizona when our hot water tank exploded in our park model home. Eric informed us that he could take care of the situation. He helped us find a company to replace the hot water tank. He took care of the restoration and kept us informed every step of the way. His dedication to detail was apparent with the end result. Eric did an outstanding job of restoring our home. We would not hesitate to use Eric and his team for any repairs we require in the future and recommend his services to anyone in need. Thank you Eric it is nice to see that there are still outstanding people left in this world

I had a flood loss at my mothers house. Go To Service were there with in an hour and proceeded to clean things up. I would recommend them to any of my family in the future

This company was amazing at helping me restore my house Dan Dozier is extremely personable and gets things done promptly and efficiently. They contact you even while things are being processed to let you know exactly what is being done I had no worries while my repairs were being made because I was always in the know

Mason clear our shower drains.

Super fast response,efficient equipment and professional communication thru out

Did a great job replacing ceiling/wall Sheetrock, texturing post roof leaks. Took care to protect everything from any overspray!
Highly recommend.

Horrible experience with this company! Actually they do mot deserve any kind of star! The secretary lady seemed to be very nice so i trusted they were a good company until i met the main boss contractor Tim! He is very rude and definately has an Anger problem & should never be a part of a business if you do mot know how to be professional about it! I had them do a releveling service for me on my double wide trlr but come to find out i was told they could not do it due how bad it measurements were from one end to the other so they could not relevel it so was told to just get my refund and find someone else to do the job so thats what i went to the office for on monday but instead got a rude awakening from how theyre real true colors are and was even threatened to be picked up and thrown out of there! Very unprofessional and a rip off business so highly do not reccommend this place!! All i can say is Karma's got my back!

Very responsive, very courteous, always explained what was going on. I never wondered about what step came next, and they also handled communication with the plumber. Would use again!

House burns down, imagine charging 2k for a single piece of wood. Seriously in times of need vulnerable people shouldn't be taken advantaged of.