Best Damage Pipes in Phoenix AZ

Water Fighters Restoration came through when I had a flood in my kitchen. Luckily it wasn't to bad because I had the most valuable kitchenware! They are professional, responsible and affordable! Thank you Water Fighters!

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

Your company did a very good job cleaning the mold that resulted from water leakage.
I would like to thank David Garcia for his help and his devotion to his job and his client’s comfort.

We had water damage and they were quick to respond and to eliminate the present water damage and prevent any further damage that would require to be removed. I would highly recommend using this company for your water damage needs.

Excellent customer service with the best equipment in the industry

Jenkins was chosen by my insurance company to come help me after a flood in my condo storage. They were the very best at leading me through the process and making sure I had the right people helping me. I highly recommend them and would use them again.

UPDATE TO THIS POST:
Justin did find an error and made the necessary changes. Thank you for the swift attention to this subject.

We had a fire in our garage and the fire department pulled down our ceiling in our entryway. After they left there was a gaping hole in our ceiling, so I called the insurance company to send out someone to board up the hole for security reasons. This company showed up and put up some plywood to cover the hole. OK yes, they did show up at 2 AM and did some cleanup too however for the materials used and their time they charged $1,196.46. All this for 1-4'x8'x3/4 sheet of plywood and a scrap piece 32 x 4' x 3/4. Oh, let us not forget the 16 or so screws they used to hold it up...

We had a house flood last week, we called this company Restore Master and they came very fast. We were very impressed, as they do their work. They took care of everything, with knowledge of their business and respect to our home. We definitely recommend this company and their professional crew. Thank you for your hard work.

New dishwasher pump failure caused water damage under the cabinets. Tough job and they got it done

Greg and Dan were fantastic in assisting me with my water damage clean up.
They communicated with my insurance and made a chaotic experience more manageable.
I highly recommend their service if you are ever in need .

The B.O.R. team is incredibly knowledgeable and do amazing work but most importantly they are great people.

Their team came in on a Sunday morning, took care of my fire clean-up, and were done by the afternoon.

I was a general contractor , retired. I wish i had subcontractors
as good as theses guys are. Christian Padilla is the project Director and his crew were extremely proficient , the first thing they did was to put a barrier down to protect out flooring and seal of the rooms that required work. I highly recommend DRR for any restoration you may have

Excellent service and great local guys to work with. If you need help with a clean up, make them your first call

Dan has been such a pleasure to work with! When the other aspects of this project have been met with a total lack of communication, he has been responsive, thorough and incredibly polite even when I was probably a little kooky from the stress of being out of my house. He should be promoted.

Very courteous, professional, and always kept me informed on what they were gonna do. I'll happily call them again if I have to.

Our home was flooded just before the holidays. Ryan and his team showed up quickly and the team was knowledgeable and professional. Ryan is very responsive and communicated each step in the process. The disruption with the flood was beyond stressful. Ryan was a huge help in making the situation bearable. We HIGHLY recommend Ryan and his team!

We couldn’t have had a better more engaged Project Superintendent than Jacob. He was proactive in scheduling which moved things along at just the right pace! Thanks for a job well done. Rick and Mira Olson

I just want to thank Nick and his family for the great service they did at my home. I had a terrible situation with my kitchen sink and counter top but they were able to rectify and restore it with no problem. I want to thank them for being so professional and kind. I would recommend them to anyone.

Well what can I say Phil left me speechless. I had a flood in my house water running down the hallways and out the doors and walls some spots 5 inches deep. Phil came out fast took over and dried up everything and then started the replace and repair. Phil and his crews did a fantastic job not only is everything back it's better than it was. To make it simple if you don't call Phill at 911 Restoration, you made a bad call. So Call Phill when you need the best!

Jamie and Nick were both amazing and worked so well to handle this super stressful situation. Would recommend these two.