Best Basement Water in Phoenix AZ

Thank you, Water Damage Repair Cleanup Phoenix, for coming out late at night to extract all the water I had in my house due to plumbing issues. Thank you to Ryan for coming out promptly and helping resolve my water issue. You were quick and kind. I would recommend Water Damage Repair Cleanup Phoenix near Tempe, Gilbert and Chandler to my family and friends any day ???

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

We had a roof leak that resulted in interior and exterior damage including mold. I asked our Nextdoor app for recommendations and several gave me the contact information for 1800WaterDamage. They answered the phone the phone right away and came the next day. They were able to give a good recommendation for a contractor to make the necessary repairs. They were generous to leave the negative pressure equipment for 2 weeks while the other work was being done. The original quote was honored. They were on time and very professional. I would highly recommend them with no reservations and would use them again.

Jenkins was chosen by my insurance company to come help me after a flood in my condo storage. They were the very best at leading me through the process and making sure I had the right people helping me. I highly recommend them and would use them again.

The Servicemaster team was very professional and polite they called me every morning to let me know how far they were out and when they would be there they answered all questions and asked me if I had any questions why it fell out but you make me happy I would use in the future thank you

Best option restoration is the best company you can find in the valley if you have any water or fire restoration issues. This company helped me in many of my jobs for my clients and they are awesome and the best company to work with.

They do such a clean job, my clients thank me for recommending this company. They do an extra mile providing by temporary sink and other stuff while we do the remodels. I never seen a company doing such a great job in a timely fashion. I recommend Best option restoration for all your fire and water restoration needs!!! You can thank me for reading this message after you use their service ?

Great company!

I called ASAP Resto to have some mold evaluated on a property I am purchasing. Josh answered immediately and was able to assist with every question as well as coordinating testing within 2 days notice. It would have been sooner if it was an emergency situation. He was very helpful and informative and saved me a lot of time, money, and headaches with his experience and knowledge. I will definitely recommend them to anyone who needs this type of services! Thank you again for all of your help!

Highly recommend service was fantastic!!!!!!

Top notch water damage restoration company. They took care of everything for me. I'll be referring them to my friends and family from now on. Great work!

They were AMAZING! They came out same day, they were SUPER nice & professional, they fixed my roof in a very timely manor. Also, I was on a budget & they worked with me to keep it from going over what I could afford without lessening the quality of service. I can't say enough about how wonderful they are and I'd recomend them to ANYONE.

Great fast and Friendly service.

Took care of the water damage and mitigated nearly all the standing water in my master bedroom/bath.

They also discovered another leak adjacent to the bathroom. Titan is fast and very reliable to work with. Thank you Titan.

Amazing company! The guys at Aqua Dry responded quickly to our water and mold situation, were very professional, and really took care of us.
I highly recommend Aqua Dry for any of your water, mold, or fire damage needs.

Super Professional and efficient and amazing customer service. Mike is extremely reasonable and obviously a pro at what he does. Recommend in every way!

WOW- such a professional team EHS! They assisted me the best possible way and they will be my go to company moving forward!

I’d recommend using this company for any home fire damage cleanup & repair needs. They are the best when it comes to restorations.