Best Faucet Service in Arlington TX

I was very pleased with the service and would recommend the company to others.

Dave was professional and courteous. He arrived on time and assessed the problem. He used shoe covers when I asked and fixed the problem. The work cost what he quoted. Hopefully this solves the leak over my garage.

This company was sent to my house from Cinch Home Warranty. The one good thing was how quickly they scheduled an appointment and arrived. Unfortunately, that is the only good thing. Two guys showed up at my house for water on my bedroom floor. They never once looked at my meter to see if there was an active leak, used any equipment to detect a leak or do any investigating about why there may be a leak. They simply said it was probably a slab leak and that it would cost me lots of money to fix that (all while laughing) and that wasn’t something he could fix. He said I’ll take a picture and then it’s in the warranty company’s hand. Well, they told the warranty company it is a slab leak (without even knowing that) and now the warranty company won’t refund my deductible for a vendor who didn’t provide a service to me (“literally at my house no more than 10 minutes) and they won’t send anybody out for a second opinion. I have never been laughed at in my own home by any type of technician or had to deal with such an unprofessional people. We have since noticed a crack in our tub very near the water site and with us not using the tub the water has dried up so while I’m no plumber, I feel like I have a better idea of what may have caused the water leak with just a little investigation than someone who should be trained to look for the problem. So frustrated with this company and I’d advise others to look elsewhere for their plumbing needs.

Per Larry Stinson, the company owner, he uses a computer program that charges the average regional prices for plumbing services. In my case, we just needed to replace a toilet flange in a very small bathroom that had been accidentally attached with silicon when the installer put in the tile floor. She forgot to remove the flange, so it had to be cut out and a new one installed to replace the toilet. Working up his written estimate took the technician, Bubba, almost an hour because he did it through this computer tablet. Then the actual job took less than an hour and was done well. The cost was $1283 for this one hour of work and the cost of the flange. So he charged $1200 for one hour of labor! I thought this way over-priced and it should have cost maybe $600 or so. When I told the technician, I thought the price was very high, the technician said I was trying to “Jew him down”. I thought this was completely unprofessional. Nicole, who installed the floor, was getting paid only $250 because floor is so small (5’x5’), so knowing she had to pay the bill, I asked for a lower price. If I was paying to fix this, I would have gotten much lower quotes as the job was not hard, just cutting out a 3” flange and putting in a 4” one. But Nicole didn’t want to wait, so she paid $1245, as he came down a little. So even though they came on time and the work was good, their pricing and lack of professionalism make me not want to use them again. Bubba also tried to tell me they only provide a 30-day warranty, but then Larry said it would be 1 year.

Their computer pricing program definitely must include data from much higher-priced regions/cities than this market. Please get other local quotes to compare before using Stinson!

P.S. I am editing this review because Larry stated in his response below that Nicole “left a 5-star review”. which is not true. She just told me she has not left any review and considers the matter closed.

Gabriel was an honest, fair and knowledgeable plumber. I appreciate the time, dedication and effort he put in to help me rectify my plumbing needs.

I wish my warranty service had sent Xavier and Quincy the first time!! Issue is now finally fixed the RIGHT way.

First class service. From scheduling to completion, Blacktie has exceeded my expectations on multiple occasions. They are my go to for everything plumbing related, period. Hats off to Jeremy Boon, and Larissa Pope for putting up with my demands when they had a packed schedule and I needed there immediate attention to my plumbing needs.

Michael repaired our water heater & backyard faucet this morning. He was very prompt, professional & courteous. Thank you for doing a great job! We will be using you for future jobs & refer you to the people we know.
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They forgot to come in the time that they said. When we called they said they forgot. Supposed to be 9 to 11. And they didn’t get here until 215. Offered five dollar discount for it. When we called his boss to find out if he could do more he said rudely if you don’t like it pay him and don’t call us again.

This company is reliable and professional. I highly recommend them.

We had an overflowing toilet and a bathtub filling with sewage water. I called around to at least six other local companies and All Complete was the only one who could respond to our desperate situation immediately. I called Stephen and he had a master plumber at my door within ten minutes! The plumbers had everything fixed within an hour and a half and the charges were so affordable.

Needed someone to come check out a toilet that wasn't flushing properly and a sink that was having draining issues. They charged $350 for the visit because it was after hours. My issues are that they did not look at the sink -my tenant was the only one home at the time and realized after the guy had left that he didn't look at it - she called them back and they said they would have to charge for another visit - despite the fact that the guy had only spent 25 minutes at my home and the rate was hourly. He also did not want to accept the coupon that is on their website because it wasn't printed. Lastly, when called about the guy returning to look at the sink Gary was argumentative and rude. I do not recommend them.

They came right out and fixed a leak I was having underneath my bathroom sink. Fast and courteous service. I highly recommend.

Excellent service, very knowledgeable and Don is a major asset for KMP. He was amazing changing out our hot water heater. He did a very professional job, explained everything and you can’t even tell he was here. I will definitely call KMP for my future needs and hopefully Don shows up again. Thank you KMP and Don

It was great I would recommend brent with the Plumbing Service he didn't over charge and was very fast with the work he did on my yard I would use them again if you have a problem with water leak call them thank you again brent. Magaly vazquez

Fast response, fair prices, honest, great advice

I had a membership with them and their affiliate A/C company. The first time I called them out was for a leak in my sprinkler system, which they told me they don’t handle. The second time I called them because my toilet was wobbly. My husband knew what part he needed but didn’t have the tool to fix it. They came out and quoted us over $1000 for a fix that consisted of an $80 part, a tool that could be purchased at Home Depot, and less than 2 hours work. I know they’re not paying their service guys $300-$400 an hour so why are they charging so much for small repairs? Their rates are ridiculous. And they insist on charging you a fee even if you don’t accept their quoted price. I cancelled my membership as soon as my 1 year contract expired. Such a waste of time and money.

They were nice and friendly to me