Best Drain in Arlington TX

Tommy is the best!! He has saved the day again. Our toilet is back to normal. Thank you for sending the best to handle the task.Tommy did an outstanding job as always! This was his second time servicing my home for plumbing. Very professional, knowledgeable, and friendly. Keep up the great service!Aaron was so amazing 👏. He was very helpful and professional. He sincerely wanted to help me understand how my system works and to stay well informed on proper maintenance 👍. Great job, Aaron. Thank you 😊!!

I highly recommend this company. They were out the day after I called. The plumber was professional, friendly, and very knowledgeable. The work was completed same day. Thank you for repairing my leak and installing a new hot water tank.

Very happy with Pro Fix Plumbing. Jake was very professional, friendly and on time. He had my toilet fixed in no time. Will definitely use again and will happily refer others to his service. Thanks Jake!

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn’t get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn’t perform quality inspection after work causing me to call them back out more than once
- didn’t perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn’t provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don’t work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation….it just didn’t work out for me.

****Original post:
Highly recommended by a trusted source…ultimately let me down.

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things. I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked “That’s all?” and the tech indicted “yes”. I felt confident in their “expertise” and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech’s response was “wish we had known about this a month ago”…..which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family…which again, I wanted to identify and resolve BEFORE moving in. The rest of the work was poorly done and they made two more trips out to try and resolve….which could’ve been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before. The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work…and not giving them another penny.

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect…and they had opportunities to get it right, but they didn’t want to.

He was great! He came days earlier than expected, and was much much cheaper than expected

I made 5 attempts over a two week period to contact this business regarding some work on basement pipes I needed done. I called three times, left voicemails, and submitted two requests online through their website, with my contact number and my email. Not once did anyone return any of my calls, respond to any of my voicemails, or respond to any of the requests I submitted online. Again, 5 attempts over two weeks with ZERO response from anyone there. Maybe they're a good company, but their customer service/response is in the toilet. Maybe business is booming so much, they can just disregard service requests.

The first plumbing company that was totally honest with me very professional, and did an excellent job at my home I highly recommend one way plumbing

We had a great experience with Matt Wise and Black Tie Plumbing. We had a leak and Matt was fast to resolve the issue preventing damage to other areas of our home. Was honest and trustworthy. Will use for all plumbing needs going forward.

Great job! Your team was polite, thorough, quick.

Main sewer line blocked. Help was here within 30 minutes!
Really appreciated the prompt service considering my hectic schedule.

This company is reliable and professional. I highly recommend them.

We have used this company for many years. Have always been happy with their service. When our hot water heater sprung a leak they came out the same day to make a temporary repair so we still had hot water until we could schedule a full replacement.

Drain One Plumbing provides oustanding service. They were able to come out first thing the next morning after we called. They were able to to fix a mojor broken pipe under the foundation in one day and the men who came out are 2 of the hardest working men i have seen. Their prices are very reasonable and fair. They are also very honest.

T. McHenry

We are very happy with our experience. All communication was quick and effective. Every person we dealt with was professional and knowledgeable. We had a new water heater fewer than 48 hours after our first call. Thank you!

I built my own house, I hired all the contractors, bought all the materials, etc. I tried to hire local companies, but most weren't reliable. It took me 3 framers to finish the framing, and 2 drywall companies.

But D.Crowder was the exception for me. He and our welders Dark Horse of Granbury. D.Crowder was prompt, polite, worked hard even in 20 degree weather and late into the night. Even when the contractors digging the ditches for the foundation cut the tape holding my pipes in place, he dealt with it. When I had to add or change things, he just agreed, gave his opinion and we got on with it. I will only call D.Crowder from now on.

Don’t ever use this company. They totally ripped off my sister. They are commissioned salesmen masquerading as plumbers. They broke her pipes then sold her a bunch of unneeded fixtures just to increase their prices.