Best Hour Water Heater Repair in Fort Wayne IN

J L MORY misrepresented their verbal service contract. In fact I never received a written service contract. When I needed service, I was charged for the service, which was told, no service charge, only for discounted parts. Really! I recommend that do business with their competitors, for example J F Miller - I am a dissatisfied customer stuck with an costly service contract ☹️

Experts on plumbing systems from old pre-war to new systems and equipment. Flexible and understanding people. Waited for me before closing the shop to make sure I had what I needed so I wouldn't spend the weekend not being able to shower and, more than that, show me an easy way fix an issue.

Everything about our new HVAC experience with Coe was perfect. On the sales end last year, they were the only vendor who actually sat down in my kitchen and explained the various options (including more expensive option they said we really didn’t need). After one year, we had our first service and that was excellent as well. Lot’s of HVAC options in the Fort, but I highly recommend Coe.

Josh was very friendly and professional. He was able to quickly diagnose what was wrong and get my A/C back up and running in just a few minutes!

Our A/C gave up just before the onset of the heat that came with the 4th of July, which fell on a Thursday. They could have someone out possibly Friday, but we opted for the following Monday, for ease of planning.
The tech sent out (wish I could remember his name) was timely, quite courteous, and professional. Unfortunately, he delivered the news I was expecting. Your outside unit has a leak, its old, should probably replace it, but I can attempt to fix it if you'd like
Seth, a sales rep came out the following morning, sized up the situation, and explained some options. We gave it some thought, and had a phone call with Seth and Steve (the owner) Our questions were answered, and we opted to go with a new heat pump set up. I called around to a few other shops, just to price check. Now, Poorman's was competitive, but not the cheapest. BUT, the professionalism and knowledge that everyone has shown so far, and the quality Trane unit we were getting easily offset the few hundred dollar difference, plus they were able to install it quicker than anyone else!
The installation crew showed the same professionalism that I had come to expect from Poormans, and they had us up and running in 3-4 hours. By Friday of the same week, we were able to come home to a cool house.
I can't wait to see the difference our new Trane heat pump makes on our monthly bills!
Hopefully we won't need any other furnace our A/C work done in the near future, but if we do, we'll call Poorman's.

New installation of furnace, AC, and water heater. Arrived on time, technicians took the time to explain system operation as they were working. They helped load scrap metal and old systems in my truck to take to junk yard even though they would have taken trash with them. Price was right on quotes compared to other venders. Office phone calls were easy to work with. I wanted Trane, Carrier, or Bryant. The email quotes were easy to understand along with Trane pdf files.

I called A. Hattersley based on a recommendation from a friend at church. I spoke with Mark Hollenbaugh over the phone and explained that I thought I had a water leak. Mark called me in the evening (7:15 pm) and spoke with me for 45 minutes. He came out and looked at the area I suspected had a leak. No leak!!! But he took the time to do a walk through my home and discovered a few other small issues that I had that I didn't even know about. Mark and Ricky came to my home today and completed all the work under the supervision of my two cats..LOL. All this work was done while I was at work and everything was cleaned up when I got home. I have never met Mark in person. We've spoken several times on the phones and he truly cares about his clients. Especially his clients who are widows, like I am.
The cost of the repairs were a bit steep but I had a lot done so that was to be expected.
This company has been around for a long time. A nice family-owned company.

Prompt service, quick fix, easy payment

Very helpful technician. There was an issue with wiring and owner came to help with job after hours.

Dave is a man of integrity who is professional with patience and a gentle demeanor. I won’t hesitate to call him in the future.

I started with a flush and inspection. Giles and Austin noted a leaky valve. They handled all my issues very professionally and completely. They get 10 (out of 10)!!

Carlos Young came out to my home in Ossian for a valve leak and assessed the situation and very informative. He was able to fix the leak right away and prevent future issues! He was so nice and helpful. I definitely recommend him in future!!

They were very informative, friendly and knowledgeable. He came in and knew exactly what the issue was. Very helpful!

We were having trouble with our furnace and thermostat performing correctly. Paul arrived promptly at the time specified. He was very cheerful and professional. He immediately spotted the problem which he corrected. Paul is the very best, yes, the very best technician ! We would highly recommend Paul as the TECHNICIAN OF THE YEAR! A 10 OUT OF 10!! Korte is very fortunate to have such a proficient service technician as Paul.

It takes a lot for me to write a bad review. Absolutely do NOT use this company. I had some work done through my warranty company back in January 2019. They never submitted the claim but took the $100 deductible I paid. I have been fighting with my warranty company to cover the repair cost of the two holes in my ceiling from the plumbing fix because Jason from Simply Water Heaters never sent in the Service Report. I have called them several times a week and spoke with Erica who says they sent it but then clarified they actually only sent in the dimensions of the holes they cut open. Jason keeps saying he will call me but never does, they won't give ME a copy of the service report, and no one can give me a better break down of the bill because I'm now totally skeptical and wondering if they over charged me and walked away from submitting it to the warranty company.

I am SO sick of calling and begging someone to help me here, all I'm asking is for some information and no one can be bothered.
Find somewhere more trustworthy.