Best Plumber Repair in Durham NC

This company showed up on time and replaced a mixing valve for a shower. They were very friendly and very professional. The repair was completed in a timely and competent manner. When I needed an adjustment almost a year later within that warranty period they answered the phone promptly and came back within a few days as agreed. They made the additional adjustments to my satisfaction with no additional charges. In an era when it is so difficult to find someone you can trust and is professional and honors their warranty, this company checks all those boxes. I will definitely call them again for additional plumbing needs. Bill

Nate repaired water heater hoses. I called and they gave me same-day appointment. Great response, courteous and affordable!

Excellent service was received by the crew! They did a great job making sure the toilet was installed successfully! I would highly recommend using this company.

I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.

Excellent

They were very clean and did a good job.

We had a great experience with this crew! 100% recommend. The work done was flawless and the clean up made it look like we didn’t just have a major outdoor plumbing issue. Big thanks to Hutch and company for helping us out on short notice!

They got the job done. The techs were very nice. They did cause minor damage to the walls while moving a heavy object and left a pipe dripping when they left to swap out the old unit for a new one (had I not placed a bucket myself, water would have been pooling in my attic for 2 hours or so from the drip) Just happy to have hot water again.

Josh is wonderful to work with. He’s kind, considerate, timely, and easy to communicate with. He replaced both of my bathroom sink faucets, put in new water lines and also diagnosed an issue with my toilet and fixed that as well. I won’t have to hear water running and dripping in my bathroom anymore and I’m grateful. Whenever I decide to do bathroom upgrades he’ll be the plumbing professional that I call!

Legacy replaced my hot water heater and made other plumbing repairs. They've always done a great job. They always take the time to answer my questions, address my concerns and make sure I understand the work they are doing.

I had an emergency water heater failure. Each time they came out they were very COVID responsible, very respectful and efficient. They amazed me with how quick they were to respond and how safe they were about their repair.

They replaced our HVAC system and we are very happy with the process. We reached out to a few companies and were overwhelmed by the options. David explained everything we need to know and gave us updates throughout the install. Jessica was also very helpful with booking an billing questions!

Edit to add: after a lot of back and forth, it was discovered that the consultation decisions were not communicated to the office or sent on to the warehouse, which is why the first faucet was nothing like what I asked for. After texting Mr. Sparrow directly, a suitable replacement faucet was found and installed. I recommend trying to get in touch with Mr. Sparrow directly as he worked to get everything right. The other people seemed less interested in what I wanted and more in just getting a job done.
Not only did it take 2 weeks from consultation(which they were late for) to scheduling the install of my kitchen faucet, they didn't confirm with me the choice of faucet. It took a week to get someone scheduled to come in, then he didn't show up to work on the day. Had to reschedule for another day, their office scheduled for a time I wasn't available despite me confirming over the phone a different time. After another rescheduling, he installed a faucet I don't like that was not what I discussed during the initial consultation a month ago, and he left the old sprayer hose in place because he didn't have the part to cover the hole it would leave. Absolutely do NOT recommend, under any circumstances, you use this company.