Best Design And Install in Colorado Springs CO

Very professional and informal and honest about the work they provide.

They have served my needs for over twenty years. Never a problem.

Excellent plumbing co. ' property manager of the va nursing home '

Pope's Plumbing is the BEST!
We have been using them for years and found them to be competent, fair and affordable, and genuinely nice folks.

worst ever. had plumbing done, they missed a hot water leak and wasn't discovered till 8 months later and now the sub floor in master bedroom and master bathroom are completely destroyed!!!! Thanks Jazie!

pays me well

It had been years since we had our boiler cleaned and it was running quite loud. Mike did a great job cleaning the components of our boiler. It is running super quiet now. Thanks for your great work, Mike!

The service I have used currently is for the company to locate a leak. This company has been responsive and timely to come to my home and investigate the problem. They found the problem, sent me a quote and I plan to use them to make the repairs. Very customer friendly.

Used to use this company but after the last visit, I'm switching to anyone other than HPE. Contractor came, partially fixed the problem, and then charged me 3.5 hours for what I recall was maybe 2 hours at the house. 45 minutes of that time owed to the contractor having to go to the store to buy parts. After partially fixing the issue, charged $540 dollars. Then, have an estimate of $500 more dollars to fix the rest, owing to a bad wire that must have become disconnected in the crawlspace. $500 for a wire?? Called for a second opinion from another vendor, they inspected, tested wires and found wires intact, with thermostats being the problem. They had to undo everything HPE did to fix the problem, which did NOT include $500 for a wire. How can you provide an estimate and cost of a problem you didn't even personally check in the first place? Proved to me HPE is ripping folks off for time and labor, for parts, and for notorious 2nd or 3rdvisits required to fix what other companies fix the first time. I do not recommend and if I could give zero stars, I would.

I contacted Comfort by Design to add ductwork above my microwave to vent outside, add a gas line for a range, and a water line for a pot filler. The guys knew I had just gone through not 1 but 2 other contractors that really did a terrible job on a VERY simple project, that directly impacted the work Comfort by Design needed to complete. I explained that I was feeling apprehensive about having any additional work done because of my prior experiences. Their team assured me they could fix the damage that was done and complete their own work as well…..I just needed to trust them. I put my faith in Kevin, Joe, and the rest of their team and they made it happen! I am so overjoyed with the work they did, that I keep looking around my house to see what else they can come and fix! This is a fantastic company. From the office staff to the technicians, very professional, affordable, and the quality of their work is AWSOME! They answered every single question I had no matter how ridiculous. They made me laugh and they put me at ease as they drilled holes all over my house!  I really thank them for being so understanding and helpful! I will be calling them for any additional work I need done!

I called almost 2 weeks ago and I am STILL waiting for an estimate for a leak. I’ve called numerous times and can’t get a call back. Very disappointing…

UPDATED: Due to a misunderstanding on both parties I heard back and received my estimate. I am working on financing and they staff Is very helpful.

Oh how I wished I would have read/taken these reviews into account before getting solar installation done by Bestway Mechanical! Please take heed of this info and our (and it sounds like multiple other people's) experience if you are thinking about using Bestway Mechanical.

We got SunPower panels installed, and SunPower pointed us towards Bestway Mechanical. SunPower needs to reconsider who they have do installs in the area as the entire process from start to finish was an absolute nightmare!

We started the process early in the year 2020, so there were some delays from that. However, it took us until September (with the process starting in February) to get our solar panels installed. Like some of the other reviews said, Bestway Mechanical did the initial quote, then it was like pulling teeth to get a hold of them after that (unless they were trying to get paid, in which case they were very eager to respond).

Our experience was terrible from the start. The quote and order for work meetings went well, and we were quoted a 3-4 week estimate of when our solar would be up and running - and made the huge mistake of paying them a 25% down payment. Then COVID lockdowns happened, and we heard absolute silence from Bestway Mechanical. For months. We seriously thought the company was a straight up scam for parts of the 7 months it took to get a small solar install done. I finally started emailing and calling every Bestway Mechanical contact we had been given. Loooooooooong story short, after pressuring Bestway Mechanical to do the work by directly calling and getting SunPower involved in the conflict (SunPower was extremely embarrassed and apologetic and said that the things we'd put up with Bestway Mechanical should have never ever happened), Bestway Mechanical finally subcontracted everything out and got it finished. Except that it was done with mistakes. For example, they (or their subcontractor) swapped around our breakers in the breaker box - then forgot to label any of the breakers. After they failed inspection, the electrician literally opened the door to our home and walked in without asking - in the middle of COVID lockdowns - to see if we had any mailing envelope labels that he could scribble lables on in our breaker box.

Bestway Mechanical also said that we would receive our rebate check from Colorado Springs Utilities within two months of completion. We're well past that, so I am left back at square one reaching out and hoping they respond to me. Oh, and they took so so long doing the install that during that time period (Feb - Sept 2020) Colorado Springs Utilities changed the amount that it rebates, so I lost money there as well.

All of the above long review (it was worth writing - it was truly the worst and longest customer experience disaster I'd ever experienced) hopefully gives some context and awareness for anyone thinking about getting solar through Bestway Mechanical.

Thanks Dennis for a speedy and affordable job on my property! I will be recommending you to anyone in need of a good plumber best service I've ever had!