Top playz In the world

a year ago

Smith Plumbing was so helpful in getting out hot water heater replaced after it broke. Gavin did an excellent job of installing our new system and making sure everything worked. Would highly recommend them to anyone looking for a water heater replacement

Betty Evans

10 months ago

I have used Smith for a number of years, before it was bought out and turnedPINK I have always had good responsive service and VERY courtesy service people. I'm still waiting for my girl rep.

Tom DeAngelo

8 months ago

The tech was professional, friendly and explained what she did and what she found. I don't remember her name since it's been 3 weeks and the link to review the tech was not working.

lori schnekenburger

3 months ago

Very helpful with information and explaining and with information needed for the home warranty.

Salina Boucher

4 months ago

Very detailed in explaining everything and how everything worked. Did an amazing job installing. Could just really tell they cared about their job! 5 star all across the board we are very pleased!

David Williams

a year ago

You could not have asked for a more professional plumber. Had them replace the tub faucet diverter and of course it was stuck and not a normal one so after removing it he had to go get one. He had it done in less than 3hours. Excellent job. Had to call again and for a different situation. And just like before could not ask for better service.

Lindsay & Chris Whitten

2 years ago

Carl was very professional and knowledgeable about the issue we were having. It was great that he arrived, looked at the issue we were having, then went and picked up the parts, returned and got everything taken care of in less than two hours! Thank you so much, Carl! We will definitely be calling Smith Plumbing, Heating, Cooling and Electrical for our plumbing needs in the future!

Chuck Lacy

9 months ago

Smith is a knowledgeable plumbing contractor. Service is friendly and efficient. I strongly recommend Smith for all of your plumbing, electrical and HVAC service needs.

Monika P.

a month ago

Their customer service is excellent and Greg did an outstanding job. This was probably the worst clogged up toilet job he ever had to do. He never gave up and never got frustrated. He did his job extremely well and with a great sense of humor. Smith Plumbing will be my go-to company from now on. Thank you, Greg! 🌟🌟🌟🌟🌟

Rich Battin

2 months ago

AC and new furnace were installed and work great. Jon went above and beyond what was required.

Robert de Gracia

a month ago

Carmine Tagliere from Smith Plumbing and Heating came over and troubleshot why my outside valve was not working. Within ten minutes, he found the problem. Carmine also pointed out some leaks that needed to be addressed which I will have them fix in the future at a more convenient time. I found Carmine to be a professional and pleasant person to deal with. I highly recommend Carmine and the company he represents.

Mike Pomphrey

2 weeks ago

Replaced sump pump. Friendly & professional. Highly recommend!

Kelsey Frazier

2 years ago

Edit: After leaving the following review, Mike reached out to us. He wanted to fix the remaining issue of the thermostat. He also assured us, that he had eliminated the sources of these issues within the company.I wanted to love this company because they were so close to home, reasonably priced and woman owned, but we had issues with LITERALLY every aspect of our experience, except for the guy who repaired our drywall (he was fantastic!)For having almost $12,000 worth of work done, it was a painful experience. We had them replace our AC and furnace, add two additional air ducts, clean and seal our air ducts.What should have been a 2 day job, turned out to be drawn out over a month of people coming back to our home to fix things that had not been done correctly.Here's a list of all the things that went wrong...-Random holes drilled in our floors, explained to us as pilot holes for the new vents. (up to 4ft away from where they were to be placed?)-After adding the 2 new ducts, the duct work was not secured and no new registers were placed and the holes were left exposed.-Duct work was not anchored to the ceiling, left resting on electrical wire. (even after bringing this to their attention, it was not fixed, my husband anchored this correctly, otherwise it would have been drywalled over.)-We had recently upgraded our thermostat before deciding to replace our systems and wanted to keep our existing thermostat, it had been replaced and removed from our home and never returned to us.-AC failed inspections for not having a ground wire and not the correct breaker (still haven't had a hot enough day to even see if the AC performs as it should).-We were offered to add another air return near the furnace at no extra cost, but that was not completed because we were told it would make our furnace seem too loud in the basement. Feeling like we were getting a deal by this offer made us feel good in the beginning, but left disappointed when it was not followed through.-TERRIBLE or NO communication from the office what so ever. People would show up at our house for these issues with no notice at all.Spoke with the general manager, Mike, very nice person, listened to all of my concerns. He was very empathetic and apologetic and did make sure most everything was corrected. But even so, the whole thing was SO bad, nothing would make me recommend this company. We do not feel happy about spending our money here.If you do decide to give them your money, just be prepared to do all of your own quality control.

josef smith

3 months ago

Smith plumbing has always been accommodating and flexible with my needs wether its: duct cleaning, HVAC work or possible quality of life addition they did it in a transparent fast manner

Leslie Smith

2 weeks ago

The two gentleman that did by plumbing work were very professional, explained everything that they were having to do and we're extremely courteous. They did run into some complications because of the installation area and they did a wonderful job. I highly recommend this company and I will use them for all of my plumbing needs

Cathy DeSalvo

a month ago

Graham was very knowledgeable and professional and did an excellent job installing a new water heater. I would highly recommend this company for any of your plumbing needs.

Hidden Patriot

a week ago

Tech showed up on time! He was knowledgable and finished the job quickly. A+

Tyler Houlditch

11 months ago

Antone was friendly and prompt. Overall a great experience. Thank you from, the Ledom's Performance Equipment And Diesel Repair Team!!

Tamra Bell

2 years ago

I had an appointment to get my AC serviced for the upcoming season. Rudy was awesome and knowledgeable! He took the time to explain in detail the issues my unit was having. He was honest and provided pictures of everything we talked about. I would highly recommend!

Kevin Olsen

a month ago

James did a great job explaining things to me and not trying sell me something I didn’t need.

LaTisha Mapu

3 months ago

Very knowledgeable and upstanding salesman. No hard sell or pressure, I feel very confident working with this company.

Karen Smith

2 days ago

Chris was awesome! He arrived on time, was friendly, communicated the problems and resolved them in full.

Jerry Faughn

2 months ago

Sometime the phone seems to be forwarded to somewhere the operator doesn't even know where we are? I've had some very good experiences and one or two bad ones but I guess that could be expected. Make sure you get the full scope of work plus the second opinion. I do like Smith Plumbing overall. ⭐⭐⭐

jesus bertaud

2 weeks ago

Smith is the best company I’ve dealt with so far and I just started working with them. I’m a contractor and I deal with all kind of trades and contractors. Graham professionalism was above all the others. My wife and I are extremely grateful for having his services. I will always complement this company and always recommend them . You guys are five stars. Thanks againMuch appreciated.

Consuelo Mockerman

3 months ago

Just wonderful. They are very professional in everything they have done for us. I definitely recommend them.

Karen Bailey

4 months ago

The team did excellent work replacing our boiler and adding a water heater on demand., cleaned up, and made sure we were satisfied with their work. Brad gave us information on our AC that we were unaware of and had been told previously by another company that what we had was insufficient for our needs. We would gladly refer friends to Smith Plumbing, Heating, Cooling and Electrical.

Sharon Wolfe

a week ago

Great company, very professional & knowledgeable!
Everyone is so nice!! I'll never use anyone else for electric or plumbing... Affordable too. Thank you, Smith's, you make a tough situation pleasant & with a smile!

Keri Funkhouser

4 years ago

Mike and his crew did a great job on the installation of our new air conditioner! They were professional, friendly and highly knowledgeable. Mike and crew were quick to respond and make things right when we had problems with our old unit. Turns out, the people who previously installed the unit didn't retrofit our ductwork properly. Mike helped us understand our options so that we could make the right decision and investment in our home. His crew came out and installed our new unit in the blistering heat during the worst heat wave of the summer. They worked so hard! It's obvious the crew wants to do great work and deliver quality products and services. Also, the office crew was very helpful, quick to respond and easy to work with. I highly recommend!

Carmine Tagliere

a year ago

Awesome company for first time users! Naturally I went with the company that caught my eye, and man smiths pinks trucks sure are pros at that! I was thoroughly impressed with each crews cleanup and communication with each other as well the follow up to ensure my electrical was operating fine! I’ve yet to use the HVAC and plumbing crews they have, but after the electrical work I’m eager to have the rest of the guys and gals out!! Thank you Mrs. Smith for an awesome experience!

James Goolsby

10 months ago

Very happy with the service call and with the tech. I would recommend Karl and Smith plumbing and Heating for furnace needs you may have.

Priscila Nogueira Barber

a year ago

This is a small business that owned by a woman - two wins right there in my book! Even better, they have great people who care about their work and reputation. This is the kind of outfit I feel good about spending money with: local, customer-minded, and competent. Great people, great work, fair pricing.

Carole De Luca

4 days ago

Angel was amazing. I was struggling with the company that my home warranty company sent out. I called Smith Plumbing, Heating, and Cooling and that made all the difference. Angel reassured me that he would be able to install my new water heater on a timely manner. He also helped me to fill out the claim for my home warranty company. I would recommend Angel without hesitation.

Lisa Tarno

2 years ago

Our tech, Marion Martinez was wonderful. She inspected the furnace, humidifier attached to furnace and all the components. She was knowledgeable, professional, and overall great to take care of us. Thank you so much!

Anthony Esposito

a year ago

So Brian came to my house . Not only was he so gosh darn professional. He got the job done. And then some. He found more thing wrong from what I, as a uneducated person doesn't know was wrong and fixed it. He is a honest human being. A bro Ir you will. This man blew my mind with how smart and how willing he is to fix thing in my home. He truly looks us. Honestly, in whole a great man.

Cheri Scutti

a month ago

Tony was awesome! Very hard working, friendly, professional and knowledgeable. Very happy with his service and my new HVAC system. Thank you!

edward serpa

3 years ago

This post is per Brenda Serpa:Thayne was very professional, courteous and answered all my questions regarding the purchase of our new furnace. Gave great detail of what was included with the new furnace!Jonhathan and team did an excellent job on the furnace installation. Were very prompt, professional and courteous. Also answered any questions I had. Very neat and organized!Had issue with inserting and removing the electrostatic filter in the furnace filter compartment. I phoned the office and spoke to Jodie and explained that the filter compartment was too snug to insert and remove filter. She said she would contact a tech. She called back in less than 5 minutes and said that Francisco would be out to check on the issue I was having. Jodie is very responsive, professional and has great customer service skills!Francisco corrected the issue with the filter compartment rails so the filter could be inserted and removed smoothly. Francisco responded to a previous service call on my old furnance last year. He has been very professional, courteous and prompt each time!Because it's warm now I have not turned on furnace but willl post again when weather is cold to give update on the equipment. I highly recommend this company and personnel. They are all excellent!

M Romans

a year ago

We had a fantastic first experience with Smith. Our furnace went out on a Sunday morning, they were out to give us a quote to replace it and add central A/C by Monday afternoon and had the whole system installed by Wednesday - with the exception of the expanded panel they had to wait on CSU for and completed this week. Because of their speed we didn't get any other quotes, but I feel it was worth it for both the efficiency and quality of the service.

Joe Aguire

3 months ago

Excellent service, Justin went above and beyond compared to the normal AC serving visit we've had in the past from other companies. Excellent value for the quality of service provided. I highly recommend Smith's for all you heating, cooling, plumbing and electrical needs.

Barbara Font

2 months ago

Ridley, Gavin & Nick were professional, knowledgeable and friendly, answering all my questions, not hesitating to make suggestions that subsequently influenced my decision on the placement of electrical outlets that I needed installed. After discussing the needs for my barn, Ridley (electrician) gave feedback and placement suggestions which I agreed to. The quality of their work was very professional. They cleaned up after themselves leaving my barn the way they found it - horse safe! 👍🏻 - which I greatly appreciated.We have used Smith for various upgrades in our home and can honestly highly recommend Smith Plumbing for any home needs you may have - HVAC, plumbing, electrical, etc. A great company with a great team of professionals. 👍🏻

Eleah Benton

a year ago

What amazing customer service!! We were given the run around by another company last year when our heater kept going out. Each time someone would come out we would be told something else was wrong. We were fed up and called Smith plumbing and heat and from the moment I spoke with dispatch I knew I had made a good decision.James arrived the same day to look at our heater and told us point blank what was wrong and how to best fix it. No sales gimmick or pressure just a person who truly wanted to help fix the problem. His attention to detail was impeccable! He discovered that the previous company had not even been cleaning the heater like they claimed. (We had them come every year to “clean” before turning it on) We will be getting our entire unit replaced in just two short days from now and I can’t wait to finally feel safe turning on my heater this fall/winter. (It’s an older house and have never really trusted the heater) Thank you James!!

Byrne & Judy Wright

3 months ago

James was on time, exceptionally professional & explained the repair needed in simple terms. Couldn't ask for a better HVAC technician.

Kimberly Rousey

2 years ago

We have been using Smith Plumbing for several years and they have always been great. Rudy Ortiz came out today and did a great job and gave me some very helpful extra tips! I have also been pleased with Chester and Karl in the past. Thanks again!

gloria jones

4 years ago

“Smith plumbing did a stellar job ! Every member of the team was professional, respectful and committed to doing a good job. I highly recommend their services.”

Nancy Bohanan

3 months ago

Angel was on time and knew what he was doing. Very efficient!

Ashley Meyer

a year ago

These guys are amazing! On time, professional, and don't try to sell you something you don't need. My A/C went out during one of the hottest weeks of the summer. These guys were able to come out quickly and help my family beat the heat. Everyone from the ladies that answered my phone calls, to the technicians that installed the components, were kind and accommodating with my schedule. I highly recommend them!

B K

a year ago

Extremely pleased with the service and professionalism we got from Smith! From the initial contact and appt setup, to the sales/service appointments that followed, everything was delivered in a timely, informative, considerate, and highly competent manner. Shout out to James Jackson, Smith's point man for us, on making sure we got the furnace system (with financing) that was right for our house and budget, as well as ensuring that his crew's install was outstanding in every facet of the job. You might find a lower price out there, but the axiom remains that you get what you pay for--and in my estimation the cost-quality combo that Smith brings to the table is unbeatable. I highly recommend these guys! (My only complaint, and it's a small one, is that they weren't able to clean the ducts/vents as promised because apparently our house's ducts/vents are too small. Not Smith's fault, strictly speaking, but on the other hand you'd think the tools would exist somewhere to address this contingency, right? :) )

Michael NAGASAWA

4 months ago

Had leak in supply pipe to sprinkler system. Angel did a great job repairing the leak!

J Smith

a year ago

NO SHOW one time & late show one time; and when they did finally show up (after I took ½ a day off work), they didn’t have the parts with them that the scheduler ASSURED me they would have to fix my water heater; extending our time without hot water to more than 4 days. After their first “dropping of the ball” of not showing up until much later than scheduled, and the plumbing parts supplier was then closed; I was given a complimentary “USA Club” membership, where I was told I would be a priority customer. The next scheduled appt, the Smith's plumber never showed up at all. Being a part of their USA priority membership did nothing to help us get hot water. Finally went with a more reliable plumbing company where they showed up and fixed our hot water heater on the FIRST try. I would NOT recommend Smith’s Plumbing and heating for any work.

Tim Kilcoyne

a month ago

I have used Smith for all of my HVAC needs and called to request about multiple projects I need done before I move out of my house. Smith refused me service, stating that they don't work with rentals. I tried to explain to them that the house isn't being rented out and would be owner occupied when the work was completed, but they still refused service and didn't give me an explanation for why.

Frank h

2 years ago

Trust, when searching for someone that will address the issue at hand with integrity and thoughtfulness. That is what I have found in Smith heating. Had the pleasure of working with Karl, he heard my concerns and came up with solutions that address my concerns and will also fit my budget. Never before have I had someone come in listen, and acknowledge my concerns. I am very confident that this company is the best. They want to do what is best for their customer not selling the most expensive product or service. I recommend them highly.

Terra Runyan

a month ago

On time, made sure we were getting a product that worked, not just one that they could get. I appreciate his attention to detail and professionalism!

LadySpartan

2 months ago

I really couldn’t be happier. They were polite, prompt, efficient, professional…I’m just so happy with their service in every way. From the young lady whom I spoke with on the phone to the gentleman who came to do the work. They are my new go to company for all my household repairs and such and I need many. I can’t thank you all enough!

Chris Brown

6 months ago

James did a wonderful job explaining to me what kind of furnace I needed. He was friendly, knowledgeable prompt. Working with him was a great experience

Neil Lyons

a year ago

I've recently had Smith Plumbing address both a plumbing problem and an HVAC matter. Both times the technicians were very polite, knowledgeable and fair in their assessment of the issues which were addressed promptly at a fair price.

Americo Rosario

2 weeks ago

Joseph Thomas was on time, professional, knowledgeable and very personable. Simply a very cool guy! He did his checks and services, cleaned up the inside of my AC unit and washed down the patio. Great job! Very satisfied!
Thank you!

Bill Carroll

7 years ago

Had Smith Htg come in and inspect my furnace that a previous company said needed replaced Asap and was going to charge me any where from 4000 to 7000 to do. Smith came in and said there is nothing wrong with the furnace matter of fact the older models last longer than the new ones do. Ken didn't even charge me for his time. I will call Smith for now on and encourage all friends and Family to do the same.

Barbara Guerra

2 years ago

Technician (Bob) was very friendly and knowledgeable. It was our first experience with Smith PHC and E and it went quite smooth. Mike(owner), provide a very detailed description of services needed and an accurate, reasonable estimate. Would highly recommend based on my experience so far.

Jennifer Cummings

3 weeks ago

He was amazing. Thank you Smith Plumbing.

Rosi Behrman

8 months ago

Was able to get a quick appointment and was pleased with every aspect of the job This was my second job with them and am impressed!

Corbin Snyder

a week ago

This is a great company and the gentleman Carmine came out and was so professional. He did a great job and gave some suggestions that would help benefit me in the future.

Robert Preston

a year ago

The plumber was very helpful and he was honest about what needed to be done instead of trying to increase my costs. I would definitely use this company again.

Andrea Oswald

a month ago

Jessie J did a great job getting us an awesome bundle on an AC install, new furnace and electrical panel upgrades that we needed. Very friendly and made sure to get me all the deals and the most affordable package possible. Definitely recommend!Had someone also look at our drain that smelled after the neighborhood flooded and as usual great service!

Tonya Dower

3 years ago

I needed to have a pipe from my hot water heater moved and I had just received a flyer in the mail with serious coupons! I called them, they sent a plumber immediately, he looked at what I needed to have done and he scheduled me for the following business day. I had a $100 off coupon!! My new plumber!! Thanks for such exceptional service!!!

Deni Montano

2 months ago

Greg my technician was awesome!! He had great customer service, and was friendly and honest.

Dannette Nelson

a month ago

Davis with Smith Plumbing was excellent at replacing our water heater. He answered all of my questions and was very knowledgeable. He showed up on time and was able to do a thorough job! Highly recommend Smith Plumbing.

E Lamoreaux

3 weeks ago

Quick and efficient service. Definitely a company I recommend. Graham was top notch. I have nothing but good things to say about his work. Thank you Graham.

louis pecek

a year ago

Jaquan was very helpful. The AC maintenance program was very thorough. He had my best interests in mind and my AC unit. I was very happy with his work and demeanor. I will stay in touch with Smith for future reference and assistance if needed.

Erica Hughes

3 years ago

I just want to say that we had both an air conditioning and heating unit installed in our house. Bill was our go to guy for this job. He took care of us and made sure everything got done that needed to get done. There were some hiccups along the way but Smith plumbing worked hard to make sure everything got done the way it needed to get done. The unit has heated and cooled our house well so far. Thank you for all of your help.

Terry Dodd

a year ago

My husband and I were very impressed with the professionalism and overall knowledge of the team who installed our AC, furnace, and cleaned our ducts. The pricing is also extremly reasonable and fair compared to other companies that we spoke with before going with Smith. They did not try and upsell anything or give misleading information like other companies we had received estimates from. We will 100% use them in the future for any home related projects.

Tom Baldwin

a year ago

Just want to say thanks to Rudy for coming out and checking my air conditioner. He is very professional and knowledgeable. Look forward to working with him in the future!!

Nancy Johnson

2 months ago

Gilbert represented his company well when he completed our plumbing repair. He called ahead when he had opportunity to arrive early. He listened to our report of the problem. He assessed the situation, gave us three options for repair/improvements, and avoided any hard sell tactics. He worked quickly. And he was mindful of our home, wearing booties on his shoes and took care to return the bath mats when the job was done. We are very satisfied with our repair.

Willow Torretto

2 months ago

Nick came by to check on electrical work. Reassured that everything seemed fine and gave advice on how to resolve the issues.
He didn't try to hassle me into paying for unnecessary work.

cecilia Rich

a year ago

Repairman Brian M. Was very professional and honest. He was able to take care of the problem in no time. He answered all my questions and was very patient. I would definitely recommend him.

Connie Dorsett

3 months ago

The people who come to the home have always been great

Jodie LeBaron

3 years ago

We had a furnace with a humidifier and UV filtration, and an AC installed in our home... The process was smooth and everything past inspection with flying colors... I had this installed 2 months ago and my house is so cool and comfortable and the air smells so clean and fresh! They cleaned and sanitized my ducts too, which I couldn't believe the amount of junk that was in my ducts!! Excellent customer service, amazing installers that protected my carpet and cleaned up when they were done... I will always have Smith Plumbing and Heating on my speed dial for any plumbing or HVAC needs!! Great family company!

Paige Siedler

a month ago

JAMES J. Is amazing, he know his job VERY WELL. He is a true professional and answered all my many questions. He is a true gem and deserves huge kudos!

S C

3 years ago

We have used Smith Plumbing and Heating a few times to have our AC serviced. They offer great prices and do not push for unnecessary upgrades. Marion made sure our AC was ready to go for the summer ahead! She was very efficient and professional.

Dan Strempke

11 months ago

Brian did an excellent job. He was very polite, knowledgeable, and answered all of my questions. I have no problem recommending Smith Plumbing or any of their people i have worked with.

Ted Kozikowski

a year ago

Over the many years I've done business with this Company, the technicians have installed a water heater; furnace with humidifier; central air conditioner; replaced all of the copper piping in my crawl space with the new white plastic tubing (sorry, don't remember what it's called); additionally their technicians perform all necessary service calls in a prompt and timely manner, with utmost courtesy at all times. They are a great Company to do business with.

Jeff Weston

3 years ago

Extremely disappointed. Our water heater went out yesterday and I called around to a few places to try and get it replaced today. Smith Plumbing and Heating said they could do it today. I asked for a quote and was given a quote of $1,097 plus the $40 permit fee. The technician or in other words salesman showed up as scheduled took some pictures asked questions and then went to his van to get us some quotes as we were interested in both a normal water heater and a tankless one. About 45 min later he came back in with hand written notes of what they had to offer. OMG, the first tankless was $9,997.00! The other tankless quotes were between $4 and $6K! The best quote he had on the 50 gal tank was $1,497! $400 more than the quote I got on the phone. When I mentioned the phone quote the salesman got a bit flustered and called back to the office and did in fact find the person that said the quote she gave was $1097. We were never really given that offer while the salesman was there, but we did ask if they could do it today as promised and they stated they couldn't do it until Wednesday. I then asked the salesman (who we thought was an installer) if he was qualified to install and he said that he wasn't. At that point, I felt duped and we decided that Smith Plumbing and Heating was not what we had seen on their website or on the initial phone inquiry. The salesman was extremely polite and professional and I actually felt sorry for him that he got put in the position he did.UPDATE: Thank you for your reply to my review. I'm sorry you felt torched by it. I felt torched by your company. Ryan was very professional as I stated, however I would recommend that when you send a technician that isn't qualified to do the service that they let the customer know up front that they aren't qualified to do the actual repair. Regarding the $4-6 K estimates, those came from Ryan. He didn't give me a $2997 estimate. The phone estimate for a 50 gal heater was $1097 and I wouldn't have agreed to the $1197 price (I was on speaker phone and both my wife and I heard it). You stated that your company would have installed it the next day, but Ryan stated that the earliest you could do it was two days later. Also, you stated I didn't make a decision until 4pm. Ryan left our house at 1:58 per our home security system. Just for your information, I got it professionally installed the next day. The plumber showed up at 2:30 and was done at 4:30. It passed inspection first time and I paid $1K for the same brand/quality water heater you would have installed. So in the end, I've found an honest and reliable plumber and I know who not to call in the future for any plumbing needs. Thanks for letting me clear up your inaccurate statements.

Greg Ceasar

5 months ago

James from Smith Plumbing was professional and reset up our three-year plan. I would recommend James any day of the week.

Kevin Deleon

4 months ago

They were very helpful, Angel was very professional and an expert at his trait, super knowledgeable and easy to talk with. I will definitely recommend this company to anyone and I would use them for future work.

Laine Babcock

7 months ago

Rebekah came by to complete my included maintenance and she was professional and thorough. Chris also did a great job refilling the crystals to my water softener. Smith upgraded my plumbing, water heater, electrical panel, and installed central heating and air and a water softener in my home. They are professional and reliable.

Marco Wu

a month ago

I've been using Smith plumbing and Heating for a few years now starting with installing central air, updating my breaker panel, installing a generator transfer switch, servicing furnace and central air, and recently installed mini split in garage. As with any company there are going to be some hiccups, but Smith took care of whatever issues they were and made things right to make me happy .

Sherry Henderson

2 weeks ago

I recommend this business. Greg is professional and friendly. He explains everything you may need to do the project and then the prices. He will not sell you something you don't need. He is very thorough with the job he does.

Marcella Voss

11 months ago

This company will go above and beyond for you. i had a horrible experience with another company but Smith came to the rescue. I just want to thank everyone that worked on the projects at my home. You all did AMAZING work and I am very pleased.

Adeline Lippincott

2 years ago

I was pleased to have a kind person come into my home to repair our problem . the young man gave me details what he found and how he repaired. This young man had manners and I will call this company for any future plumbing issues I get.

Bryan Gall

4 months ago

I previously wrote a negative 2-star review of Smith's due to some issues with the furnace installation and in the process I purchased their warranty which covers parts and labor. I had the furnace stop working today and scheduled an appoint to have it repaired. A few minutes later the dispatcher called me back to say the owner (Eva) personally cancelled the appointment due to my previous review.

Ernest Wirick

2 years ago

I just had Karl from Smith Plumbing, Heating, Cooling, and Electrical at my house to install a C-Wire correctly and was so impressed by his knowledge and professionalism, I also signed a maintenance agreement with him and Smith PHCE. Sure is nice to deal with an ethical company as opposed to the dumpster fire of One Source Home Service. I would highly recommend looking at all the reviews about One Source and how terrible they are to their customers!! They should not be in business! I highly recommend Smith Plumbing, Heating, Cooling, and Electrical!!!!

Deb Tarasiewicz

2 months ago

I appreciate that Smith Plumbing was able to fit us in for service the day I called. We had a broken outside faucet which required us to turn off the water in the house. Gilbert was very professional, did a great job fixing the issue, and took great care to keep our house clean while doing a great job repairing the issue. I will call again in the future if we need service!

Irene Blair

a month ago

your team did a great job. Very friendly, they answered my grandsons questions with passion. I will recomment your business to family and friends. You hav a very great team.

Jon Thran

2 years ago

I had a ton of issues come from misdiagnosing to misbilling but once I was able to talk to the General Manager, he was able to help me right away and ensure that I had the proper billing and services completed.He took the time to actually listen and fix the legitimate and blatant errors that I was running into.I get running a business is hard work but their GM is as hardworking as they come. He has not only the companies best interest at heart but the customers as well. Sad they cannot clone him because they would have the best shop in the state.Thanks for getting all my issues resolved.

Purse Lover

11 months ago

Go with honest company that values customer satisfaction. They just seem to want to squeeze money out of customers for non existent issues/repairs. Snarky rude replies from “manager” is proof enough this company is unprofessional. Reading other replies manager has even claimed a customer to be racist. They have been reported to BBB.

Elaine Janik

2 years ago

Josh Friede came to our home promptly at 7 am to determine the problem with our water heater. The technicians, he said would come to install a new water heater, had the day off so he came back and took care of the job himself. We were extremely satisfied with how Josh handled the installation alone. We have had work done before by Smith Plumbing and feel they give great customer service.

Laura T

3 months ago

James was great! Came when he said he would, explained everything he was doing and why, gave us helpful tips, and even helped us get our thermostat replaced and set up when he realized we had received the wrong one at initial installation. It was a pleasure having him in our home, and we are very pleased with the service and value we receive from Smith.

Samantha Brescia

a month ago

I am rewriting this review as the owner has since contacted us and resolved the miscommunications and scheduling conflicts and has performed the work needed for our upcoming home sale. Thank you Eva at Smith for standing by your words.

P R

3 months ago

Gilbert was very professional and got the job done quickly

Lia Weber

4 months ago

Brad was very knowledgeable and honest. He was able to get my family what we needed for the best price without sacrificing quality. Would highly recommend!

Frank Chaney

2 months ago

Willie is the best took care of replacing my water heater same day I called outstanding customer service. Will only work with this company from now on.

Megan Boswell

a month ago

Office staff were wonderful when making and reminding me of my appointment. Dominico was very kind and helpful plus my dog likes him and that's always a plus.

Mark Becker

a month ago

James was very personable and did a methodical, careful job in solving our A/C issue. Feels like we made a friend along the way! We highly recommend him.

Bianca Redifer

a year ago

Well we had to use Smiths again this time for our plumbing. 2 years ago we used them for our A/C and Furnace.I like Smiths because it's local and they don't speak down to me just because I'm a woman (my husband is always at work during the repairs). In fact, they do a great job explaining stuff to me when I have questions. Nathaniel, Travis, Tristan, Jesus, and Fabi all did a great job with the repipe portion of the job. They were beyond professional and even were sweet and patient to my 2 year old who kept wanting to play and say Hi to them. 🤣 They got their work done quickly and I feel like I have a new house with these brand new pipes. Yay!If I ever have an issue they are great about sending someone immediately. One of my toilets kept running after the install. I called up the office 2 hrs later boom Pete and Chris were here to fix it. Turns out it was a simple fix and Pete showed me what the problem was and how to fix it should I have that problem again in the future. Literally just have to turn a valve.😊Each day of the weeklong project I got a evening call from Freddy to keep me updated on how things were going. There were hiccups along the way but they took care of it and fixed the issue.My only minor suggestion is maybe explain the process beforehand to the customer. I was unaware that Freddy would be calling me each night. I was just told Travis and Tristan were going to be out to start the work and that it would take 3 or 4 days. So in the beginning it felt unorganized but as the project moved forward I realized it was very much organized. I truly appreciate it!

bev pelosi

2 years ago

Smith Plumbing and Heating responded immediately to my phone call requesting duct sealing and cleaning, installation of a whole house humidification and air purification system as well as the installation of a utility sink for the laundry room ( thank you Carl !! ). I could not live in my home due to allergies and asthma related problems. My last hope was the installation of air purification for my home. The Smith Heating and Plumbing team of professionals worked to coordinate services and perform the necessary work within days of contacting them. They understood my personal health challenges and worked diligently to help provide the best system possible to help me breathe in my home. I cannot place a value on this kind of service. I am grateful for their compassion and for the excellent quality of service they provided. They were extremely professional and each service provider went beyond what was expected to provide quality services. It was evident to me that the customer comes first in all ways when dealing with this company. I recommend them unconditionally.

Rusty Papish

2 months ago

He was very efficient and knew exactly what he was looking for

Paul Faricy

a year ago

Such a friendly and professional staff! Josh came out and diagnosed our hot water heater issue within hours of our call when another company in town told us it would be overtime rates two days later or one week out if we didn't want to pay for overtime rates. We will definitely be using Smith Plumbing in the future!

The Cape Kids

5 years ago

Smith's plumbing was super professional and courteous. They called me before arriving to my home to give me an eta. My entire experience from calling them to the finished product was absolutely amazing. Great job and I will recommend them to everyone I know. Amazing organization

D M

a year ago

Brian was prompt and thorough. He diagnosed the problem and suggested a long-term solution to the issue. I went ahead and had all four A/C units serviced through him that day. And will have Smith back to clean the coils and perform annual maintenance soon.I have the peace of mind knowing the job was done professionally. I trust Smith Plumbing with all of my plumbing and HVAC needs.

Christine Price

a month ago

This company was a stellar example of what this service should be. Could not ask for more

Cindy McGill

5 years ago

One of the technicians came out to my daughters home on Falcon and worked on her water heater. Whole he was there he checked to see if she had a Carbon dioxide detector in her home. She did not have one so he installed one for her. Last Saturday morning they woke up to the co alarm going off. If he does not checked for and installed an alarm for her the whole family may not have been alive today. I am so grateful to that tech that came out to her home ! That is one awesome employee you have working there!👏🏼😊

Steven Mlodzik

a week ago

They replaced outside freeze proof faucet.
He was professional and polite through entire process.
Would highly recommend smith

Erin Gilmore

3 years ago

If I could rate a zero, I would.Technician was past the estimate window with no call to let us know he would be late. I had to call and check if he was still coming... he finally came, no apologies.Then the next day he calls and let’s me know that he is on his way to our appt. Confused, I told him that he came to us yesterday and that he said he was following up with us two days later at a specific time. He confirmed the follow up appt. TWICE. Did he come to the follow up appt?... NO! Never even called.If you set times for potential customers to be home, follow through. I understand things happen and schedules can be rearranged. BUT the customer service from this technician was embarrassing.We will NOT even consider service with Smith nor recommend them.

Chris McDougall

a year ago

We have used Smith Plumbing on our AC unit and now for a water meter rebuild. They have been extremely responsive when other local companies have not. Pete was at the house today. Called prior to arrival and was even early which was awesome. Customer service was great. Highly recommend Pete and Smith Plumbing in general!

Lorna

2 years ago

QUOTED $1,233 FOR REPAIRS, GOT A QUOTE FROM A DIFFERENT COMPANY & PAID $125!!!I received an estimate for my heater to be repaired, the summary of issues entailed replacing the inducer draft assembly, cleaning a blockage in the roof cap and replacing up to 10' of B vent totaling $1233.Considering my heater is only 5 years old - I got a second opinion from T&W Indoor Comfort - and I'm glad I did!They basically did a service for the heater, cleaned it up a bit and charged $125 - this covered the service visit, as well as the cleaning. It's been 2.5 weeks and its running like new.I'm disgusted that this company quoted repairs that were completely unnecessary. If I wouldn't have had a 2nd opinion, I would be out over a thousand dollars!***RESPONSE TO SMITH PLUMBING REGARDING THEIR REBUTTLE -T&W didn't offer me a price I was more comfortable with, they simply did not write up a bogus estimate like you did.Answer me this; if the repairs you said were truly necessary, how did T&W get the heater to work without replacing key parts of the unit?????

Dawn Hunke

2 years ago

We’d like to thank Chester for his friendly and professional service. We found ourselves without heat one day this week and Chester was dispatched after hours to repair it. He was able to identify the issue, get a new part and install it quickly. We appreciate his service.

Conor Robinson

11 months ago

Tristan came out to unclog our toilet and it was a super quick job. We tried to do it ourselves and couldn’t fix it and he came out and fixed it with in 10 minutes.

lyn cooksey

a year ago

Ist appointment was 10 to 12, called couldn't make it, would be there 3 to 5 did show. 2nd time I had appt 10 to 12, at 10 30 I called & informed them I was on property, they told me it would be like 1 to three, then put me on hold, came back & told me they could no longer do that test & referred me to another company. Want use them again.

Burton Evans

2 months ago

Chris was awesome. He got our AC running great. He went above and beyond regular service. Friendly too.

Carolina Garcia

a year ago

Had a new bathroom sink faucet and toilet installed as well as repairs to a shower. The work was expertly done and affordable too. Everything was done same-day and clean up of the work area was phenomenal. If you're looking for affordable, quality plumbers, I definitely recommend giving Smith a call. Super happy with the work and plan to use them for electrical repairs too.

Jason H

3 months ago

If you give these people negative reviews they will sue you... Find someone else to do business with.In my opinion it seems like Smith is buying an insane amount of reviews. Literally getting a 5 star review every couple hours. Gotta wonder if they spent less money buying reviews if they would have cared as much about 1 negative review. That or maybe all the actual reviews were the negative ones and they have to keep their score up somehow.

Rita Donohue

a year ago

Such caring people. Most of the technicians are very knowledgablech. Rudy is here today fixing a wire that most likely my cat chewed which caused heater to stop working. I am on a limited budget but he of course fixed the problem and made some excellent recommendations. Very personable.
.

Lori Aguirre

a month ago

Kevin was very nice and professional any questions I had he answered

Tracey Gust

2 weeks ago

Jonathan and Will are extremely professional and knowledgeable. They did an exceptional job with my upgraded electrical panel. I highly recommend them.

Craig White

a month ago

I’ve used Smith’s for all my AC, Heating and Plumbing needs for the past 4 years. They have always been prompt, professional, at all times. Their prices are very reasonable, comparable if not less than their competitors. I’ve recommended them to others and ones that have used Smith’s have also had the same positive experience.

Cody Miller

6 days ago

Justin did a great job checking out a.c. unit and throughly cleaning it to make sure it was working properly. Also he set me up with with extra help for later in the month to get it check due to loud rattling noises. Appreciate your dedication Justin!

francis Schmude

3 years ago

Quick, responsive. James Jackson was professional, very knowledgeable and on time. I have the service contract with Smiths. They came, they saw, they conquered. I am very happy with the service.(Replacing central air compressor.

David Bennett

a year ago

I received a quote from Smith’s Plumbing to install plumbing for a wet bar in my basement, and I was quoted 3 times the amount I got from another plumber who is doing the same work. Smith’s quoted me $3,800 and I just got another quote from a plumber for $1,200 for the same work that took 8 hours. . I have used their furnace and A/C maintenance team to repair and maintain my A/C, and they are reasonably priced though…. EDIT: Because I left a 2 star review, they decided to cancel an A/C tune up (without notifying me) that I had scheduled with them prior to receiving a quote for the plumbing. So now I am leaving a 1 star review because I am stuck trying to get an A/C tuneup in a reasonable time in the middle of the busiest time of year for A/C repairs. They did, however, agree to give me a refund for my “USA Club Membership” after I requested it…

Callie Loudenber

a year ago

So I had Smith plumbing and heating come out for a quote on a replacement water heater. They were luckyI wasn’t home and my husband dealt with him and hewas leaving as I pulled up. Not only did they give us the highest quote I’ve gotten so far, over $3k, let’s tLk about the sediment trap for a second. Now I know exactly what it is, why it’s important, and oh my gosh is it in the wrong spot ( by that point I’d spoken to 7 other water heater experts). Anyway, he told my husband that just the sediment trap itself wouldcost $900, so first of all google, Lowe’s, Home Depot and those seven plumbers I had mentioned all told me that installing (part included) would cost MAX $100 should guys are charging a 800% mark up, all I can say is wow, you should be ashamed of yourself

J Sim

3 months ago

My water heater exploded and they were able to come check it out faster then anyone else and they were very professional, angel worked with me and was able to help work out the best solution for my issue, 10/10 recommend

Keann Medley

7 months ago

Neil came to our house to give us a quote for a new furnace he was very polite and came to our house in a fast, timely manner

Skyler Fly

3 months ago

Very disgraceful they are suing people for speaking out against their legitimately shady behavior.

Erin Dutton

2 months ago

Nick was very professional and customer service oriented! He did a great job fixing our issue and keeping us happy in the process.

Arthur Hickman

a year ago

Had my systems at 2 separate properties installed a year ago, Rudy was the tech at that time. He was also the one who came to maintain it. He was there from start to end! They really care about the customer and not just profit. Really would recommend Smith's plumbing and heating to anyone reading this.

A. Levi Murray

7 months ago

We had a pipe burst in our basement during a recent cold snap (December 23) and I called twenty different plumbers that day to no avail. I saw a Smith pink truck on my way home from work that evening and called them to see if there was any chance they could help us. Not only did they respond immediately but they had a plumber at our house 30 minutes later and patched the issue so we could turn our water back on for Christmas weekend. Carmine was pleasant and professional and came back a few days later to complete the definitive repair. We are members of Smith's annual service plan now and highly recommend them!

zoe zambo

3 months ago

We had called and made an appointment to have our air ducts quoted for cleaning and disinfection. James Jackson was very knowledgeable and explained the process very well. He was not pushy nor had a salesman mentality. Price was very competitive. We will be booking an appointment soon.

Patrick Hessig

4 days ago

James Jackson was my tech that came out to look at my AC system and I have to say he was just amazing. He walked me through all the issues he was seeing and actually educating me on how the system works. He got me the best deal he could for a new AC unit and install. They also did financing which is great. Overall best experience I have had with any HVAC issue, I will for sure call them for all future questions and issues I have. I would also like to give a huge thanks to James for his service to our country from one vet to another.

Travis Prater

a month ago

Easy to communicate with as well as very knowledgeable. X

Claudia Lyon

a year ago

James Jackson is my HVAC service technician. He came for my routine maintenance, but unfortunately my original system from 2006 is having major issues. After a long conversation & viewing the photos of the problem area I decided on a replacement. James is very knowledgeable & explained in detail my options. He was not pushy & gave me options. Fortunately for me I can have a new unit installed quickly & won't have to wait. I have been a customer of Smith's for almost 5 years & they haven't steered me wrong yet. Thanks.

Arleen Williams

a year ago

Very good negotiation and great customer service. Jesse and Jason helped us in our choices. We look forward to having them put in our a/c and clean our vents. Thank you for making us feel valued as customers.

Cristina Castillo

11 months ago

I called Smith on Tuesday morning because my ac was not cooling. Wednesday at 2pm I had technician Arthur over promptly and efficiently. He did a thorough look over on the furnace, the compressor and the panels. He trouble-shoot and found the issue. Within 30 minutes I could feel the cool air. Our backbrief and close out was pleasant. Arthur was professional, upbeat and smiling the entire time. He made me feel reassured and I know I can count on him and the Smith team to do a great job.

Patsy Gaglione

2 months ago

I had really old cast iron pipes in my small 1946 cottage that needed replacing. I was concerned, being a single woman of being taken for a lot of money by a plumber. These guys laid out exactly what each section would cost and when unforseen obstacles arose, they stuck to their quote. I work and could not be at home and the crew was trustworthy and super polite. I have already given their card to several people and will use them in the future.

Tracee Helmns

8 months ago

Had a clogged bath drain and tried everything to get it to drain and nothing worked so I had to call someone out. I found Smith plumbing online and their website offered a coupon gor $49 to clear any drain! Which was 20 bucks cheaper than the add I heard on the radio. On time, quick and Tristin was very efficient and got our tub draining in no time. 10/10 would reccomend.

Sean Bailey

5 months ago

Was very professional, came inspected and serviced the furnace and cleaned up after the service was completed.

Taylor Jones

3 years ago

We had a great experience with Smith Plumbing and Heating. They did a large amount of work on our project. Every single employee was professional and hard working. Work was done in a thorough and timely manner. We'd like to give a shout out to all the amazing employees we had the pleasure of working with: Thank you, Ryan from sales, Rebekah and Sophia for vent sealing, Jason for inspection, Justin for drywall repair, Estevan for all electrical work, Braden and Dom for install of HVAC and Heater, Tabitha for vent cleaning, and Preston with plumbing. You all went above and beyond for us!I will always recommend having Smith Plumbing and heating for your one stop shop and great quality work.

james williams

2 years ago

First of all the repair man that came was very professional and give me several options which I really did love. Gavin was really a first class guy who could answer all my questions and made me feel good about my decisions that why I brought the home plan.

Hannah Nethken

a month ago

Chris was incredible. He was very knowledgeable and friendly! Highly recommended!!!

Catherine Liu

2 years ago

Initially there was a bit of a communication/scheduling error - Gavin was supposed to come on May 13 but then his previous job ran late so he rescheduled to May 21; however for some reason it did not save so I had to schedule another appointment for June 7. It worked out in the end because I had two amazing technicians.CARL inspected and repaired my leaking sprinkler system and found the source for a leaking water hose spiget. I didn't end up repairing the water hose spiget at this time as it would call for an entire shower remodel but when I do, Carl is going to be the man I want for the job. Carl showed up early, gave sage advice, and was trustworthy as well as professional. RUDY cleaned and inspected both my AC unit and furnace. He did an incredibly thorough job; I appreciated that he took before and after pictures so I could understand exactly everything he had done. From now on, Rudy is going to be the only one I use to do maintenance on my HVAC systems.

Barb Schiappacasse

a week ago

David handled my problem quickly and efficiently. He was very professional and I can recommend him and This company!

Christina Tedesco Cronin

4 years ago

Incredible experience! New furnace, electrical panel, a.c. and plumbing... Everyone who was in and out of my house was professional, kind and extremely respectful. Shout out to Clint, Mike and his boy's! We are thrilled with our services and will continue to give you our business

Georgia Lea

3 years ago

We recently purchased a furnace, air conditioner and hot water from Smith Plumbing and Heating. The install technicians that came out to do the work, John and Ray, were PHENOMENAL. They were knowledgeable, professional, efficient and courteous at all times. They did not slam my door when they went out (it is self closing so you have to catch it or it slams shut), and they were extremely aware of my dogs and cat and not letting them go out when the door opened. They gave a great (and much appreciated) tutorial on how to use the new thermostat and didn't rush through it even though it was 8:30 in the evening and I'm sure they wanted to get home to their families. The whole process from purchase to install was pleasant and professional. I would use them again in a heartbeat and highly recommend them!

Sheila Schwartz

2 months ago

Domenico did great in figuring out our issue right away. He was very polite, professional, and you can tell he enjoys his line of work.

Joseph Peters

3 years ago

This company cost me 3 vacation days from work. The water pressure to my kitchen sink significantly lowered, the rest of the house was fine, and a quick google search shows that the shutoff valve and faucet just needs cleaned.I called Friday and they said a technician would be out on Monday. Monday comes around, they call me and say that their technician had a family emergency and could not come out until the next day (As an aside, can we stop using family emergency as a general excuse for missing an appointment? It's overplayed. Everyone does it). So there's one wasted vacation day.Tuesday comes, and the technician shows up to my house. Extremely pleasant and nice, btw. He spends 15 minutes and explained a few options with their prices, but when I give him my choice, he says alright we can have someone over tomorrow. What!? There's a few things wrong with that.First, I used a vacation day for this. If it was only going to take 15 minutes to get eyes on the problem so they make sure they had all the parts required, they should have had anyone come to the house the previous day as to not waste it. Second, They should have at least been prepared to fix the most likely problem. As previously stated, a quick Google search could have said what needed to happen. Finally, since it is generally expected when calling a plumber for a minor issue that they fix it when they arrive, it should have been communicated that the first visit was simply a meet and greet. It extremely inconsiderate to expect people to plan their whole day around this when they knew that they were not going to fix the problem.I am very disappointed with the business practices of Smith Plumbing. I feel that I was mislead and preyed upon. They wasted my time for no reason or regard and instead of using 1 vacation day to have a plumber into my home, I have to use 3 days. Additionally, since I will be calling a different company to clean my shutoff valve and faucet, my kitchen will be without water for almost 2 weeks. Shame on you, Smith Plumbing!

Shannon Schafhausen

a month ago

Sam was responsive and a solid communicator. His customer service was excellent. He is a hard worker. He stayed after all the other guys left to answer additional questions about our new system.

Deborah Medina

a month ago

Was knowledgeable and helped with where we need to start on our repair that needs completed.

Dwight Johnson

3 weeks ago

Bob is got it all together. He is a great asset for Smith's.
Great job, and great doing business with Smith's again. Not looking at anyone else.

Jim Abegglen

2 months ago

Willy and andrew were both professional during the install and very knowledgeable. Just neede to recheck the work to insure all is correct. Left a gas line hand tight and stated leaking had to have carmine come out and retighten the connection. He was professional and knowledgeable also.

Thai “Vargmad” Nguyen

a year ago

I had a leak in my basement and no one knew where the leak was coming from. So I called up these guys and they came out and pin point the outside water faucet was faulty almost immediately and that was what’s causing the leak inside the house. We ordered a new water line and he installed it that same week. No more leak. Awesome work! Saves me tons of money.

Chris Funny

3 months ago

Was very courteous was very personable and very knowledgeable about what he was doing.

Caitlyn Stewart

3 months ago

Assessed the situation and provided a solution quickly and effectively. Arrived on time, was professional and respectful of our home and time. I would highly recommend Smith!

Jason Bracewell

a year ago

Just moved to Colorado Springs and needed some work done on the house we bought including toilet replacements, kitchen faucet replacement, and duct cleaning. While out and about we saw two of Smith's pink vans which caught our attention. Smith's quickly scheduled an appointment for a technician to come out provide estimates. The technician was very professional and pointed out some items that weren't quite up to par as we had thought they were based on the homeowner's inspection prior to buying the house relating to our AC and furnace systems. We ended up adding replacement of the AC and furnace system to our list of work to be done. The estimates provided by Smith's were very competitive and we were able to have all of the work completed in a single day. All of the teams that worked on our project were very professional and great to work with. I will definitely continue to use Smith's for all of my AC, heating, plumbing, and electrical needs and recommend them. Great job and team!

Ann Wilson

3 days ago

So pleased it didn’t cost me an arm and a leg ! It was something really minor! Thank goodness! Angel was very nice.

James Penny

a week ago

Great honest and professional company. Job well done

Jesus Hernandez

3 years ago

This would have been my first time using their service however it never happened. I had originally scheduled for Tuesday from 3-5pm. I received a call later in the time window stating the tech would not be able to make it and we rescheduled for today Friday May 1st. I was given a window of 8-10 am and would be the first appointment of the day. I planned on going into work later in order to wait for the tech. Here we are at 10 and no call with no update. I decided to call and they stated they would ask the tech for an update. The tech stated he would be at my house within 20-30 min. Unfortunately, I had to cancel because I planned the tech to arrive within the window I received which was not the case. I feel like I got the run around and was inconvenienced twice. I’ll take my service elsewhere.

denishia jackson

3 months ago

Professional, on time, polite, thorough and took the time to educate me on the part they worked on and next steps!

Jacob Martin

6 days ago

Great company! Super professional and very helpful. The techs are always super nice and helpful. Thanks!

Ben Hazelton

4 months ago

Ridge was super helpful and polite. Explained everything to me and showed several packages. Wasn't pushy on any of the packages. Answered a lot of questions and I was super happy with the experience.Dylan did a great job on the install and answered any questions I had.

P M

a year ago

The service provided by the Gentleman was knowledgeable, complete and done in a timely manner. All questions were answered and he found some damage that he will have to return to complete. Thank you Smith’s Plumbing and Heating for a very Successful Call!

Michelle Mulder

2 years ago

Before the tech even got scheduled the scheduler did a great job of listening to my issue and finding a tech who could support my AC and my water heaters to avoid multiple service calls. It was greatly appreciated!Karl was so precessional and did a great job! He walked me through everything as he was checking it and pointed out where I needed to monitor filters to keep the system working well. Karl was very knowledgeable and answered every question even about my water heaters which he was not servicing. When he left I felt empowered to maintain my home and feeling like I have knowledgeable support when maintenance or repairs are needed. He was also great with my kids and left the work space cleaner than he found it.

Edward Mcdaniel

2 years ago

The place is back to normal. Josh Friede did an excellent job. He was knowledgeable, efficient and kind, thank you for sending him. Have a happy New Year.

John Hansen

7 months ago

We engaged with Smith to replace our Hot Water Heater and we very pleased with teh service, support and professionalism displayed by the team providing that service. We would highly recommend you consider Smith

Heather Rakestraw

2 months ago

James was great and super knowledgeable. He got our ac back up and running super quick! Will definitely use again for future needs. Also, the dispatcher was so sweet and got the tech out right away. Thank you!

Olas Skogerson

2 weeks ago

Excellent experience all around! Jeremy made a great presentation with our consulation and helped explain the different options allowing us to make the right choice for our home. Jon and Ramon came out to install the AC, walking us through the process and to help get it all set up. Everyone who was involved on this project was professional, courteous and gave high level service. We are so happy to not only have cool air flowing now, but also with the interactions we had that let us know we made the right desicion working with your team.

Robert Ford

2 years ago

Top quality service! Today John K. from Smiths Plumbing, Heating, Cooling and Electrical conducted a “routine maintenance” service call on my 15 yr-old air conditioner system. John was professional, thorough and clearly communicated what was going on with our system. He took his time, didn’t, rush through and did an excellent job. The cost of the service call was very reasonableI and I was super impressed . I highly recommend Smith for all your plumbing, HVAC and electrical needs. My rating is “10 out of 10.”

Family Milberg

2 years ago

From the phone staff who are always professional and friendly, to the professionals who come out, on time and respectful. Price is always competitive. Service and quality always exceed my expectations, which are high thanks to previous visits. Moved my parents from their servicer of 20 years thanks to my rave review, and they weren't disappointed! Recommend to all my friends, who stay friends after Smith's delivers. I've had HVAC/heating, plumbing and electrical, all high quality and on time as promised. No surprises!

Eilene Lorance

2 months ago

Brad was very pleasant to talk with and very thorough. He made me feel like I chose the right company

jRome Tivis (jRome)

2 years ago

Call them - we had an emergency... They where quick and responsive. The technician was knowledgeable and professional and followed basic COVID protocol without being told to do so. Something that is important to our Church Restoration of Life Ministries and children's after school programs here at Life Center. This business is right in our community and we would use them again if the need arises. Thanks for coming out on a Saturday afternoon....

Maureen Banas

a week ago

Great experience. Justin explained all the details about changing the filter, and determine if a change was required. The reminder calls and status txts really helped me manage this service during a busy workday

Jaxus Luckey

2 years ago

Had our entire air system go out on a Friday, and the company’s as able to send a technician over same day. Although the part we needed had to be ordered and didn’t come in until Monday, Rudy was very polite, friendly, knowledgeable, and helpful. He answered all my questions, kept in contact about the status of parts that had been ordered, and completed the repairs in a timely manner. He also helped inform me of better housekeeping to protect our equipment, as well as future planning for improving the functional structures of our utility lines! I'm very pleased and very grateful for his service.

Patrick Beshear

3 weeks ago

Smith plumbing and will always be the go to processionals for myself & my wife.promt knowledgeable knew all the right answers showed us all aspects of this decades upgrades in a/c and heating after they install a replacement system at my residence they where right.From air quality to overall even comfort this company did it in a flawless work top the o the 4 companies some with lesser equipment they get a 10 from myself

April Fichter

2 months ago

Willie is very professional! He followed up on a job that he was not able to complete himself. I will definitely be using Smith any future plumbing.

Hector Ramirez

10 months ago

Carmine from Smith came out to check a backup in my basement restroom, arrived on time was very respectful to me and my home, he came and cleaned out the problem very quickly. And double checked everything. I will definitely be contacting smith for future business and other properties.

Michael Jacobs

4 months ago

Smith Plumbing took care of installing a
Liner in my existing sewage line, from the clean out to the street. I will need to finish this project in the near future, by having the same service done to the clean out to the house.

Rick Preece

a year ago

Karl was the tech that came out. Was actually able to see me 5 hours ahead of scheduled time. Was thorough, friendly, professional and gave me an overview of what the issue was and fixed the issue in 20-30 minutes. Excellent Servie!

Donna Klaffky

2 months ago

Justin came out to do AC maintenance. And to install a monitoring system. He was very friendly and explained everything that he was doing. Would recommend him and Jay for any ac needs.

Lisa Graven

3 weeks ago

The whole, Smith Plumbing, and heating team did a great job for my family! Thank you!

Jaime Akin

a year ago

Pete and Ashley are professional, knowledgeable, and efficient! They answered all my questions and addressed my concerns. Pete also set me up with an electrical inspection when he saw that I had a Federal Pacific panel and gave me the run down on why they are not safe in homes! Ashley cleared my bathroom sink drain on her own as a trainee and did an incredible job. They both also gave me a little background info on how they each came into the business. Incredibly kind people! Awesome job, Smith family!

Angelique Balhorn

a month ago

David came in and was able to find the leak quickly and get everything fixed. Awesome service.

L M

3 months ago

Carmine was great. Very knowledgeable and friendly. He replaced a wax seal in the toilet in my basement. He was very thorough, cleaned around the toilet and made sure there were no leaks.

Angel Martinez

2 months ago

Always gave me good options to my budget.

Jennifer Wozniak

2 years ago

We had called Smith to come out and replace the water heater and fix some plumbing underneath the house back in March. They did not finish the job completely and never came back to finish so I called them to come out and finish what was needed to be done. They came out and partially finished again and I had to have them come out AGAIN to finish what I was completely OVERCHARGED for. My husband and I are first time home buyers so all of this was pretty new to us. Well June comes around and we are in the middle of selling the house and our realtor tells us that we are supposed to have an orange tag on our water heater saying it was cleared by regional. We had no idea!! So I call Smith Plumbing back and tell them that they still have yet to have regional come out and clear the work done and they persist to give me an excuse saying regional was 6 MONTHS OUT!!! I was furious!! So our realtor contacts regional and asks what’s going on and they never even got a permit to come out and check! SMITH NEVER CALLED IT IN AND MADE AN EXCUSE THAT THEY WERE 6 MONTHS OUT TO TRY TO COVER THEIR BUTTS!!! Even my realtor called Smith to tell them to have regional to come out. So after multiple phones calls of trying to get regional out here, they finally come out and say that Smith plumbing installed a mobile home water heater and the couplings underneath the house were incorrect, they weren’t going to clear it! So Smith then again had to come out and swap out water heaters and fix their work underneath. 3-4 of the worst months I have ever had experienced with a company. I wouldn’t even recommend Smith Plumbing to my worst enemy that’s how bad it was… the only reason they even get one star is because they did finally get the work done and regional cleared it.

MEM

8 years ago

We have been working with Smith for years both commercial and residential work.Every time they do work for us, we are very pleasantly surprised by the quality of work, their honesty, cleanliness, punctuality, and work ethic. This is the way the service business USED to be!I promise, you will not be disappointed in choosing Smith Plumbing and Heating.

Tyrone Anthony

a year ago

An immeasurable experience that put this company's integrity on the line and Smith plumbing, Heating, Cooling & Electrical answered the challenge with great honor and integrity 😀 very pleased with my outcome. Not everything is black and white but with the opportunity given Smith answered the call and surpassed my expectations!!

Dave Reinhardt

a year ago

Our furnace was running for a while and not heating up. We called and James Jackson came out. He diagnosed the problem, found more problems, documenting them with pictures along the way. We sat and talked options. What may be best and what may be most affordable are not often the same and with the age and conditions of items around this house we figured it best to make an investment. He explained all the options available helped us decide on the right fit and got financing done on the spot. He was able to keep us with heat and the new systems should be installed in a few days! Love the great service and the pink trucks!

Beejie_TY

a year ago

I had a small leak in my bathroom they came to fix it and did a great job while they worked we talked at how my air had been seemingly not as clean. They told me of how I should change my filter every 3 to 6 months along with having the vents cleaned. I will you them again thanks sam

Angelo & Roselie Segura

2 years ago

Hello,The 1 star rating had nothing to do with the technician as you have assumed. He was very professional and we had no problems with his service. My issue is with the fact that the AC was working fine prior to having the first technician come out. We never had any issues then after that we had nothing but issues. Like the fact that the AC unit was never reconnected and started to freeze up. Hopefully this will help. Thanks

Don

a year ago

The estimate for a sewer main replacement was little more than a hard sales pitch. I was told what a disaster my lines were and that everything had to be replaced or else. Thank god I got more quotes because that was all incorrect. Quote was 3x higher than the next competitor and 5x higher than who I went with

Sherron Devonshire

a week ago

I love ❤️ Smith Plumbing, heating ect. Very professional staff, answers questions and ensures everything is working properly and safe. I recommend you use this wonderful company with the pink trucks!

Wilfredo Lopez

a week ago

Everything from the call to the service was excellent! Both Joseph and Angel did excellent work! Both guys are an ACE!!!

Lady Katy

a year ago

Absolutely amazing! Pete was super helpful and Tyrone and Dathan did amazing work! Nate has also been very helpful with options and helping to explain what's been going on. Will recommend Smith for anything! So amazing and helpful, cannot say more good words!!! Thank you!

Brian Cooper

3 years ago

We had several appointments (to have a backed-up kitchen sink repaired) canceled or rescheduled by this company, all at the last minute. Very frustrating at best, after taking off time from work to meet them. Our experience with them unfortunately found them to be very unprofessional and unreliable.

David Miller

2 months ago

He did an excellent job and provided good information on our questions, thanks

Danie_ J_

2 years ago

Great service, these guys jumped into this job, which was a mess from the start. Repaired some thjngs that should have never been done, made us right and a few hour job was 2 days long and they didn't falter once! Highly recommend 👌 👍 👏

joyce jones

3 months ago

Was on time, very professional and went over maintenance report in detail. Would definitely have him as my tech again.

Frank Guerrero

3 months ago

Ridge Whitesel was awesome! Customer service was outstanding! Thank you for sending him over!

Linda Argier

3 years ago

Took too long cost too much. The journey man was nice but the company sent him unprepared did not have the tools or supplies he needed and had to wait for them to be delivered even had to use some of our tools and wd40. Been a customer for years and was so disappointed how I was treated!!!

Shannah Ortiz

2 years ago

Needed a plumber because we had no water pressure in our house. Brian told us our pressure regulator was bad, replaced it the same day and fixed us good as new. Very happy with the service and repair, would recommend and will call Smith if we ever need a plumber again. Will also call them when we need to replace our furnace.

Kristen Zajac

a year ago

These folks were wonderful. Did major plumbing repair/replace and upgraded/relocated the electrical panel. There were a couple of small snafu's with scheduling but they worked to resolve these errors. Polite and responsive. It was fairly expensive but the other 2 companies I met with did not inspire confidence. I recommend this company.

Greg Bean

3 months ago

Outstanding service! Fast, professional, and honest. We couldn't ask for better service. We highly recommend this business.

Lisa S.

3 years ago

I'm so happy with my A/C that I had installed last year, and my new furnace worked quite efficiently this past winter. Marion M. has done the routine tune-ups and is a true professional with a great personality. Thank you, Smith Plumbing & Heating!

Tanner Pile

2 months ago

Installed A/C. Initial install went well but they were in organized when they said they were going to come back and out more coolant in the spring. A guy showed up but he never talked to me when he got here so not sure what he did to the units

Morgan Allen-Turner

2 years ago

A little pricey over the weekend. But the technician Josh came quickly, found the leak we had and fixed it, and gave suggestions on what to do for mitigation.

Chad Capasso

3 weeks ago

Our technician Justin was awesome. Very professional and a great guy all around. Couldn't have asked for a better experience.

karl mai

2 years ago

I am very happy about using this company. Karl was amazing ,helpful, very knowledgeable and gave me all the help i needed to make a informed and educated decision on my new system and the benifits of aero seal and hi eff ac lifetime warranty on equipment. the install teams were amazing and clean , professional company all the way down to the office all of my experience was pleasant and i am a satisfied custumer. for sure

Jenn Smith

3 weeks ago

The crew that came out and replaced our sewer line were great, very friendly, and did an excellent job! Would highly recommend

Charles Coulter

a year ago

3 weeks ago I stopped by Smith Plumbing & Heating to check on getting my furnace in my garage checked out and visited with a nice guy at the counter named Karl, he listened and answered all of my questions and gave me options and told me about a Ultimate Service Plan that had many perks. I told him that i'd have to think about it and he said no problem and no pressure, just let us know if you decide. Fast forward 3 weeks when I come home to find my home furnace not working so I call Smith Plumbing & Heating and tell the agent my situation and i'd like to join the Ultimate Service Plan and he says i'll put you on the schedule which it was 5:00pm, within minutes I get a call from a technician saying he's on his way. When he arrives it happens to be Karl Kolb (Technician #002) which i'd visited with 3 weeks earlier. Within minutes he diagnoses that the ignitor is bad and he has a new one on his truck and after replacing it he notices that it is staying on after ignition and shows me the issue, he finds that the computer board is bad and also has a new one on his truck and replaces it and shows me the way that it works correctly after the repair. Karl was professional, very knowledgeable, skillful, personable and patient explaining and showing me the issues. I would highly recommend Karl Kolb (Technician #002) and Smith Plumbing & Heating. Charles Coulter

Bryan Simms

3 months ago

The company has poor organizational skills but the installers were great! I had a new water heater installed in my crawl space.

Enrique Trivino

10 months ago

Update 10/4/22Tristen was back at my house today and did a wonderful job, once again. Highly recommend them.Tristen was a great plumber who helped us out of a jam, very professional and inexpensive.I also had the electrician Estevan who was just as polite and provided excellent service.

J Raine

a month ago

Justin did a great job servicing my AC. He was professional, on time, and gave me straight forward no pressure options.

Lynn Sim

a year ago

Smith's plumbing was very friendly, professional, and quick. There were some minor things that came up during the replacement of a 45 year old base board hot water boiler and 21 year old water heater with a single tankless, on-demand system. The techs listened to our questions/concerns and answered them clearly. The was completely done in two days. During the course of the install, they alerted us to some other issues that really needed to be addressed. We are using Smith's to correct these other issues. They got us on the schedule for three days from now! Which is great because our washer cannot be used until the other issues are fixed.

Dylan Hawkins

5 days ago

Not only did I receive prompt service, but I was greeted with a tremendous amount of knowledge and expertise from James Jackson. He showed his passion for the craft and really instilled confidence in me when he was doing his work. I will absolutely be working with this company again in the future.

thomas buettner

3 months ago

Nick was great to work with. Very knowledgeable and responsive. Provided me different options and took the time to explain everything to me. I did not feel taken advantage of each time I’ve worked with him. I have two this company twice now and will continue to for any electrical work need in my home. Thanks Nick

Tonga Mackey

7 months ago

Bob was very polite, informative and very thorough. Will definitely refer them to friends.

Daniel Skaggs

2 months ago

Tony and his team were very professional today. From accommodating our schedule as best they could to installing a couple items we didn’t know they were going to, but are very appreciative they did, we are very satisfied with our service today. They were as quiet as they could be and we didn’t find them disruptive at all. We will definitely be recommending Smith in the future to anyone who asks.

John Capps

11 months ago

Smith Plumbing, Heating, Cooling & Electrical are one of the best contractors I have EVER worked with. I started the the process of negotiating a price for replacing 2 new gas furnaces and adding two A/C units to my home. The process began on August 25, 2022 with Damien, the HVAC Technician. I spoke with Jason, the Sales Manager, who was able to obtain financing in a quick and painless fashion. Both Damien and Jason were professional, friendly and respectful.Work began in August 29th and was completed on August 31, 2022. During that time I had the pleasure of working with the following people: Billy, Installation Foreman; Nick, Installer: Adrian, Installer; Orlean, Installer; John, Installer Foreman; Rodrigo, Installer; Luis, Duct Cleaner; John H., Electrical; Luis, Electrical; Bob, HVAC Manager and Ridley, Electrician.As with any large project, there were a few minor glitches. The issues were addressed immediately and professionally.I will confidently recommend Smith Plumbing, Heating, Cooling & Electrical to ANYONE needing these types of Services.I am new to the Pueblo, CO area and have found a company which is honest, professional and has integrity.Smith Plumbing, Heating, Cooling & Electrical is my go to company. I wont be using any other companies for my heating / HVAC / plumbing and electrical needs!

Kim Scharich

3 weeks ago

So-so. The last technician Justin was professional and courteous. Explained things well. Happy with him.

Alfred Michael

a month ago

Their expertise in duct repair is unparalleled. I had a major issue with my ductwork and they came to the rescue promptly and professionally

Rodney Apodaca

a year ago

Service personnel was done very professionally, knew what they were talking about and knew the area of work that needed to been done. Someone forgot to adjust water pressure into home and submit billing statement. but after I called that will be taken care of.

Kandace Youngs

a month ago

Graham was great! Easy to talk to, professional and honest

M. A.

a year ago

The team at Smith are amazing! Knowledgeable technicians, polite staff/crews, and they have taken care of all of my HVAC needs. Highly recommended!

John M

a year ago

They repaired my hose line. The two guys that came out were friendly and they brought the hose line out farther from my stucco and repaired the leak in my basement. Then Larry came out and fixed the drywall. He thought I needed more insulation and he went to get some on his own accord. I'm totally impressed with both dealings with this business. Thank you for going the extra mile!

tami turner

2 months ago

Chris did a really great job, identified the problem and the needed fix very quickly. Impressive and affordable service!

Mom and Dad Theisen

3 years ago

Called numerous plumbers then came across this company and was super happy withthe price so i stopped calling around and scheduled an appt for today well i got called into work explained to my 18yr old son where it was and to have the snake through the main line. Well the guy comes out looks aroundand calls in a resteration team but doesnt snake the line but takes the money and leaves i come home to a resteration team which i did not need so i call the company and all there going to do is refund me guess they dont snake lines and i didnt appriciate them calling another company to come to my house and try to charge me for something that is already being taken care of

Adam J

a year ago

I haven't even got the repair done yet, and will leave another review when done, but as of now I am very impressed with this company. Needing a sewer cleanout installed and was told that somebody will be out between 8 and 11. Nathan, the man who came out was here only minutes past 8, really wasn't expecting such prompt service, but was very satisfied. He was very helpful and knowledgeable about his career. I really couldn't ask for any better customer service then what was already displayed and am very sure by what I've already seen that their work will be second to none. Thank you Nathan for showing that in the world we live in that there are still good people out there and you are definently one of them.P.S. to this young mans boss he definently needs a raise. He is a true asset to your company and reputation.

Diane OBerto

3 years ago

Marion arrived on time. She was very thorough checking out the AC unit. After checking the outside fan, etc, my unit is going fine even though it’s old. Marion explained the procedure very well. I would definitely ask her back!

Daniel Baze

a month ago

Team arrived at the time expected and completed project rapidly and thoroughly.

Makenzie Walls

2 years ago

We had a great experience with this company and Josh specifically! We called and needed a quote for a new heating And cooling system and they were very timely in getting someone out to our house! Their quote came in at an amazing price we couldn’t say no to! It even included us replacing our electrical panel and the price still beat some competitors pricing! They have a very short turn around for getting the new units in our home and we couldn’t be happier that we went with Smiths! Josh was amazing!

Phyllis Turner

3 weeks ago

Josh was excellent, appreciated, his information and suggestions. Very professional and pleasant to work with.😊

Dookie Kouki S14

2 years ago

I want to recommend Smith Plumbing Heating and Cooling to everyone!I have been using Basset Heating and Cooling for close to 5 years but this last tune up they performed caused me to get a 2nd opinion. The Basset Tech did his a/c tune up and afterwards informed me that at a minimum I need a new compressor and gave me quotes that ranged from 1.5k to 8k. Just didn’t seem right based upon the age of my system.I call Smith Plumbing Heating and Cooling and they performed their inspection and found that a wire from the compressor to the capacitor (believe that is what it’s called) was not connected. Connects the wire finishes his inspection and now my A/C system is running well. The Tech was knowledgeable and ethical, these guys are clutch. Thank you

Rachel Leonhart

10 months ago

Tristen was amazing!!! He was very knowledgeable and answered all my questions without me having to ask them first....I don't normally come across technicians that are so willing to explain and share their knowledge. He made me feel comfortable, had great customer service skills, and truly cared about helping me with my issue, not just showing up to get a job done. I now trust this company and will only use them for my heating, cooling, electrical and plumbing needs. Oh and great value for the work they performed!

Patrick Scoggin

11 months ago

Follow-up seasonal service on a furnace installed 14 months ago was scheduled promptly and performed in a timely & professional manner. A+!

Jonathon Coleman

12 hours ago

Knowledgeable and to the point. Full explanation of work required. As well as several options to meet my needs.

Christina Suarez

a month ago

Chris was courteous. He wasn't able to finish job because he didn't have the required filter on hand. Waiting on Smith's to call back to schedule a time for the filter install.Smith's didn't call back to reschedule the filter replacement. This was an error on the scheduler and not Chris. One month later, I had to call and Smith acknowledged their error.The filter was replaced today. Chris was very helpful and helped me learn how to check and replace the filter myself.

Henry Gonzales

a year ago

Pete and Triston came out they were very professional courteous and answered all my questions about the service as well as pointed out possible needs in the future. Thank you both for the great service.

Ron Krom

3 months ago

When I decided to try Smith's USA program, it was a good move. They have replaced a defective electrical panel, a defective sewer system, unplugged drains, installed faucet and toilet, cleaned our HVAC ducts, did preventive service on the HVAC system and more. With the USA program, I have saved on trip fees and emergency charges. All their employees have been courteous, professional, and respectful of the cleanliness of our home. They will take the time to explain what they're doing and answer your questions. All things considered, I think they give a good value for the money, and I intend to keep using their services.

Laurel Anderson

a year ago

I'm so grateful for Smith Plumbing & Heating! It's hard to find trustworthy, generous companies in this day and age. They went out of their way to honor and support me, a teacher, during this economically challenging time (i.e. within a holiday season). Their professionalism was evident through their expertise and customer care. It's hard to find a company who you can trust for integral household needs ( e.g. water heater). So, I'm very grateful that I found Smith Plumbing & Heating. I highly recommend their service!

Patrica McKenzie

2 years ago

After a few rough starts with cancelations/rescheduling, we were able to connect with Gavin from Smith Plumbing. He was amazing! Such a knowledgeable, courteous and helpful young professional. It was a pleasure welcoming him into our home for a price quote on potential projects. Thank you Gavin!

Paul Bennie

2 years ago

Rudy was very helpful when it came to my broken HVAC system , he helped me get a new system installed within a day along with a new hot water heater, and went above and beyond taking care of the project, at a great price Thank you also to Jon and Dylan for doing a great job installing and also Heath and Oscar for our hot water heater install. It is hard taking care of things like this from out of state ( in my case) and Rudy and Smith Plumbing and Heating accommodated this very smoothly. Thank you

James Fredrick

2 months ago

Jay came out to tune up our A/C unit today. He called ahead to let us know he was on his way. Jay was on time and very professional. He has a great personality and took his time making sure he didn't miss anything. I highly recommend Smith's and hopefully you will get Jay.

Steven Carroll

a month ago

They came out to clean the air ducts the previous owners to my house really put like a lot of trash into the air ducts but they cleaned them and sanitized them and they where super nice.

Nancy Ortega

9 months ago

I had call to get my furnace check before the Winter season started, they were supposed to come out today and just received a call stating that someone had called out sick, so they needed to reschedule me, not tomorrow but 21 days from now. Since I wasn't the one who had to reschedule I should have been put 1st on the list and they move everyone else back

Mr. Mayes

4 months ago

Gilbert Ganzer from Smith Plumbing Heating an Air ran a quote for work needed to fix a wall hydrant at $787.50. Patterson Plumbing Heating and Air had run a quote for the same work, totaling $2187.62. I'm much happier paying 64% less for the same work!

John Riordan

10 months ago

Excellent AC installation; very responsive and they repair any damage to drywall as a part of the service. The system is working great.

RMWS RMWS

a year ago

Smith Plumbing replaced a 25 year old furnace, installed a central AC system and then replaced a hot water tank. All work was necessary. Pricing was in line with other estimates. Personnel were very respectful, always on time and finished all work on time and on budget. I needed some additional instruction on the new control panel. That was quickly and professionally provided. I highly recommend Smith Plumbing. Everything they have done at my home has been done well.

Kyle Barnett

2 weeks ago

Needed some work on a leaking tub came out and assessed the work and scheduled to complete the work. Kind and professional and worked to need my needs

Jason Hernandez

3 weeks ago

Domenico was very professional and knowledgeable. He got my a/c back up and running in no time. Thank you Domenico

Bill Bannister

3 months ago

We will be using Smith for our HVAC. Jeremy arrived on-time and was fully prepared with information on several options to meet our needs. He did not push a particular option, but patiently and clearly explained several solutions. He listened to our concerns and provided solutions. It is a pleasure to do business with a locally-owned company that employs people of Jeremy’s caliber. I very highly recommend Smith, and Jeremy in particular.

James Surat

2 months ago

Very professional, helpful, took care of us, got us taken care of in a timely manner. We'll do business again. Recommended

Malakai Santos

3 months ago

They are always punctual, professional and knowledgeable. It's a great feeling to know that I'm in good hands when it comes to repairing and fixing my home's HVAC system.

William Richardson

3 years ago

I'd like to give thanks to Thayne for helping us get up and running and making sure we were taken care of. His demeanor not only suggests his intent is to make sure we are happy, but we also feel like family. Thayne is so incredible at making technical things sound simple to us even though we dont know much about heating or air conditioning, other than vents blow heat and blow cool.Thanks to thayne and the team so much for allowing us enjoy our new home and dream!!! Kkkkuuuuudddooosss!!!!!

Andrea Kirt

2 months ago

We had a very satisfying experience with Ridley Carson team. Her team is a very pleasant, knowledgeable they upgrade our electrical panel. We would not hesitate to hire him again and probably will.

Ocean Guardian

a year ago

I am a disabled and medically retired former law enforcement and Military on a fixed income. When I talked to the guy the day before he made it sound it wouldn't be much of a problem but we knew what the problem was, we had a general contractor tell us what the problem was. He explained how much it would cost to fix and then to contact a good plumber. it should have costed to fix $200 $95 in parts and then of course the labor at $85 an hour. that at least would have been Fair.....but no not this company they go one step further and charges you double at $400 sitting that their costs have gone through the roof and so they have to pass that on to the consumer.! Really ? How very nice of them to beat the consumer to death just so they can make a profit. The best part is if you don't use their service then you still have to pay a $59 service fee for them just showing up the repair then explains to me that the $59 for 10 minutes. To be honest with you this company's not worth your time or effort there's other ways to go than to be criminalized by a company who puts themselves first over the clientele. How do you sleep at night? we will never use them again and taking $60 just to show up when I showed him what the problem was is unethical at best.

Lisa Griffin

a month ago

We had a leaky kitchen facet. Gilbert came right in and got to work. He put in a new facet in no time and still had time to replace a toilet that had been a problem for us. Thank you Gilbert !!!!

Louise D'Amato

2 years ago

Aubrey was very professional and able to get me on the schedule the same day. Josh and Travis arrived an hour ahead of our scheduled time frame, but waited for me to return home from an errand. They gave me a quote and after some discussion with the office was reduced. I was surprised that they didn't have the material, especially since I had told the office the materials I wanted to used for the replacement. I specifically asked for copper pipe and was disappointed when they returned from picking up the supplies with pex, especially given the higher price they charged. That, and siting the quality of their work of above others.I waited almost 1 hour for them to return with the materials, but the job itself was done in less than 10 minutes. The invoice was vague and didn't detail the service or materials used. Overall, I was satisfied that they showed up on short notice and got the job done.

Gloria Wiersema

3 years ago

This morning Marion Martinez came to our home to do a maintenance check on our air conditioner. We used a groupon coupon. Marion was very professional, she explained everything that she would be checking and asked if we had any additional questions. She also filled and left a written explanation of everything she checked. Thank you Marion!

Michelle Jimenez

8 months ago

Our technician was great. Suggestive not pushy. Neat and well spoken. Didn't rush. Great job.

A Rich

a year ago

I asked for an estimate on my 20 year old system I was unable to afford the initial estimate but Mike the GM worked with me and got me a wonderful system that without his help and the company supporting me I never would have gotten all of this. I never had central air but I do now and a new water heater and furnace and all of it I could afford. Thank you and the technicians were beyond fantastic and pleasant. Thank you so much. A Rich

Andrew Gunning

10 months ago

Great customer service by Tristen! We definitely will use you guys again, and hopefully have Tristen as our service guy. Much appreciated.

Jenn

4 weeks ago

I have used Smith twice now and I will never go anywhere else. They are always friendly, informative and helpful. Justin was amazing and very knowledgeable.

Frank Vergura

3 months ago

Replaced plumbing manifold. Angel was professional, and courteous. He did a wonderful job, explaining all along the way.

Gary Graybill

2 months ago

Angel was on time, professional and did an assessment of the issue with our water heater. He gave us several options for cost as well. He did the work fast and cleaned up the area and confirmed there were no leaks and everything was perfect. I highly recommend Angel and Smith plumbing and heating

Marie Button

3 years ago

I really wanted to write a good review for this company. Back in January we booked them to fix our leaky bathtub. They never showed up for our first appointment, and they apologized and sent someone else out the next day. The second try they were barely here before the time window was over. They did try their best to fix the issue and tried to make it up to us. So, when our garbage disposal broke last week, I gave them another chance. Today we had a window of 1-3 pm for a technician and the guy just showed up at 4:08pm as the new company I called was leaving. I only know he showed up because I saw him talk to the other company from my window. He never called. I never heard from Smith today. The other company, Mr. Rooter, was booked but they fit us in and showed up within 15 minutes when Smith Plumbing and Heating didn’t show up or call. Such a bummer that this didn’t work out but now I have a new plumber!

Gary Stewart

a year ago

My experience from the first phone call to the finished work was first class all the way. Gilbert was friendly, knowledgable and kept me updated with any changes to the job. I highly recommend Smith Plumbing.

Mike Fryman

6 days ago

James was excellent, he shared in a very professional manner my options in regard to duct cleaning and importance of quality air! I enjoyed talking, he was very personable and very informative!!!

elsie collins

a month ago

Very knowledgeable about my cooling system! I would highly recommend them!

Alycia Lotfi

7 months ago

I couldnt recommend them enough for the credit they deserve. Kevin was very helpful and professional. A million times over recommend.

Vicki and Robert Murphy

3 weeks ago

Extremely professional, courteous and knowledgeable. Friendly and helpful and very considerate of customer satisfaction. I highly recommend this company.

C Newkirk

a month ago

IAQ Lead Joseph Thomas was courteous, professional and knowledgeable. Actually helped us understand our system better now that we know more about it. Kind in answering all of our questions as well. Hopefully we will have him again for our next maintenance appointment! True asset to the company.

James Benjamin

11 months ago

Antonio was and very polite and thorough technician. He diagnosed the problem and recommended replacing the disposal. He worked quickly and cleaned up afterwards. I highly recommend this company for your plumbing needs.

Ken Cole

2 weeks ago

James showed up to investigate an issue we were having with a dead thermostat. He quickly found the cause and reported that a solution was easy to administer. No upselling, just straight details on the fix and some observations on our system overall. I appreciated his honesty and will definitely call on Smith again when needed.

Sheila Serna

3 months ago

Ridge came by today to service our AC. He was so informative, knowledgeable, pleasant and professional. So glad we were assigned to him, great experience!!

Brandon Cormier

3 years ago

Ryan did an excellent job inspecting and servicing my furnace. Arrived on time (appreciates the call ahead.) He was informative and professional while not being pushy about additional services that could be done to make my HVAC system more efficient. Highly recommend. Will use for all future HVAC needs.

Diane Zednik

3 years ago

Technician Marion came to do our A/C Tune-Up, she's been here before, and is always professional and courteous. She even takes interest in our critters. :) She explained why it is important to occasionally hose down the outside A/C unit to get dirt out of it. Thank you.

George Meyer

3 months ago

Angel went above board and stayed late to get the job done. He was friendly and prompt to return calls and explain problems and solutions. Another good Smith Plumbing job done for us.

Louise ortivez

a year ago

Great honest company no pressure pushy used car salesman! I highly recommend!! plus the best part is it's woman owned.

Angelica Gutierrez

4 months ago

They have been great to work with and all technicians have been professional.

Gabe Zielinski

2 weeks ago

My name is Gabriel Zielinski m consumer and heating kampanii service done on my first Day at work Down techniczny is very nice person replied friendly thank you very much for your service

Kevin Schaefer

3 years ago

I would highly recommend using Smith's for any furnace and AC repair on install. Bradon and Will showed up at the stated time and did a new install for me. They worked the whole day and explained things to me. They were very courteous and professional as well.

Ware Tom

2 years ago

Service was on time.He got the system up and running and gave options to upgrade the 18 year old system . No high pressure sales.He was very knowledgeable.I would recommend this company and will use them on the upgrade to a new system

Janet Risovi

7 months ago

Tristen was courteous, efficient and personable. He completed the job quickly and cleaned up afterward. We will call again when we need services in the future. Janet & Kent Risovi

Jack Evans

3 years ago

It’s hard to find a company that has quality service & great prices but that’s exactly what we got with Smith Plumbing, Heating & Cooling! After a frustrating few months of dealing with the “other guys” poor service and or high priced quotes. My wife seen one of the big pink Smith trucks and noted it was a woman owned company so she called. We are sure glad we did! One of their technicians came to our home, not some pushy salesman, reviewed everything with us and we were shocked that they were half the price of the other companies lowest quote. The other guys priced at $13,000 and Smith’s with the same exact equipment (I checked) at $6,497 and we got a free whole house duct cleaning and sanitizing included. We also decided to upgrade our old 40 gallon water heater to a tankless Navien on-demand water heater on special for only $2,900. Their prices were so good we were concerned that maybe the quality of work would be lacking but again we were pleasantly surprised as their installers and technicians were courteous, polite and did a super job! We highly recommend Smith’s to anyone wanting great service at a great price!

CC H

3 weeks ago

James went above and beyond to get things back on track!

Todd Horak

a month ago

Had my HVAC system serviced. Justin and Jay were very professional and had my system inspected and cleaned in no time. Also, had an electrical issue inspected by Nick. He did some troubleshooting and provided me with expert advice on how to resolve it. Nick was super knowledgeable and very professional. Smith is a top notch company!

Ken Samuelson

2 years ago

They have done a great job installing our new furnace and hvac system. When Mike came out he explained everything that they would do and gave me a price for the system. We had the ducts cleaned and they did a great job. They got us installed with in 4 days when other companies were quoting us weeks.

Dustin Kibler

a month ago

Justin was great for my homes first AC tune-up/inspection, and cleaning. Very easy going and easy to talk to. Respectful of my home, wearing shoe covers when moving in and out of the home. Super transparent, and efficient services. Thank you very much!

Jose Martinez

a year ago

Love this company. Awesome service. Great people. Brett was amazing and gave me peace of mind regarding an appliance issue I was having. They kept me for another year on their service plan for sure. Hoping more to come. Highly recommended 👌. Won't disappoint.

James Dickson

a year ago

Pete is the man, will call you guys again. He came in and did not even have to be as awesome after hours. He saved our butt. Will call you guys again. Thanks pete. Cool dude

Duane Ahrens

a month ago

Great company, always friendly and professional techs. Neil was on time and quickly diagnosed my AC problem and fixed the problem without any hiccups. I have used Smith in the past and they are my go to service company. Thank you Smith Plumbing.

Travis Quintyne

2 years ago

Service was great, Patrick is extremely nice, patient and respectful. He handled our needs very well and I will Definitely be referring him to my neighbors

Samantha Grant

a month ago

I’m beyond happy with the service we received. They called in advance, worked hard and fast!! So professional!!

Gabriel Blanco

2 years ago

Karl did an outstanding job with our HVAC repair, and was helpful in describing issues with our current humidifier, repair estimate and suggested services. This was not an upsell, but instead a professional recommendation. We appreciate Karl's service, detailed explanations and service.

John Biondolillo

2 weeks ago

Graham from Smith plumbing was professional and prompt. He wrote up several quotes to explain our options and to see where we could eek out savings. He was very easy to communicate with and was even very patient with my curious 6 year old and took the time to explain what was happening to him.

Marty Williamson

a month ago

Gilbert did a great job on our plumbing/water pressure projects. I highly recommend SMITH. Also appreciate that SMITH always leaves the project cleaned up.

1669 serenity

a year ago

First and last time. If you think $2100 - $2700 for a 40gal gas hot water heater installation is a good price, then Smith is for you. I was charged $200 for a new, unnecessary gas line and $200 for a new, unnecessary shutoff valve. Last the technician installed after/outside the 4hr time block I was given. Live and learn.

Anna McLeland

2 years ago

We had Smith come out for our annual furnace tune up and were very impressed. Our tech Marion was prompt, professional, thorough and informative.

Barbara Hastings

3 weeks ago

Joseph was very professional, recommended we have a kind of surge protector installed on the outside unit (can’t remember the technical name) and was able to do that on the spot. He even knocked down 3 wasp nests while working outside. Thank you so much.

Mary Patrice Collie

2 years ago

I am the process of doing an entire overhaul of the old outdated sewage in an older home that I just purchased. Impressed is not strong enough of a word to describe Patrick who came out to give me an estimate. Not only was the estimate super detailed, Patrick gave attention to my special needs who lives in the home. There is another company I got an estimate from, and it was like pulling teeth to get it. Patrick fully understood my scenario and bent over backwards in every way possible to accommodate my needs. I would highly recommend this company just based on ethics alone. Patrick, thank you for caring. Most people today, just don't take the time. You cared, and I am more than appreciative. This company is more than accommodating for each of my needs. Thank you Smith Plumbing! Keep up the exceptional ethics you provide and commend Patrick. He deserves it and represents you extremely well. By the way, the company responds at all times immediately!

Caius Reyes

a year ago

The young men who came to my house for the service were exceptionally good. They were thorough with the projects we needed done, and even though I coudn't get up into the attic they took pictures to show me the wwork they had done. They were Polite, and informative about all my questions. I will for sure call them again for future projects.

Amy Kessler

a year ago

Smith did SO much for us. After having another company's shaudy job back up on us (literally) I called Smith because of the pink vans because that's who I could remember.Nathan and Pete came out to take a look at what was going on, they went through everything and found the root (hahaha...) of the problem. We not only still had tree roots (after having it rooted the month before by the other company), we had a busted pipe and a few other issues that needed to be taken care of sooner than later.Nathan and Pete were super professional and fielded all the questions we had. Smith was able to get to work the next morning, replacing seventy foot of pipes and install the new water line in one day, getting us back up and going in less than 24 hours.The men who did the work, Carlos and Jesus, were wonderful, super respectful and professional. We had Smith do the sewer repair, a new waterline, a new water heater (ours was 30+ years old...), redid our seized up shut offs.We will be working with Smith and Nathan again in the near future! Thanks guys for getting our sh*ty situation taken care of!

Denver Gregory

a year ago

The squeeze me in on their busy schedule he came out and check my shower valve cartridge and fixed it within a matter of minutes very professional did a great job......

johnny ornelas

8 months ago

I had A/C installed, furnace replaced, ducts cleaned, very professional installation, would highly recommend. They were so professional that I called and asked if they did attic insulation, unfortunately they do not, I recommend them to friends and family. Thanks Smith's Plumbing and Heating crew.

Mike Delo

11 months ago

Tristain absolutely amazing super helpful went above and beyond what i could have asked definitely would recommend to anyone whose got some drainage issue he's awsome

Deb Brening

3 months ago

Smith's plumbing and heating is amazing. Willie and David were very knowledgeable and quick to respond to our emergency. I would 10 out of 10 recommend them to everyone. We will certainly use them again in the future. Thanks Smith's!

Kaitlynn Perry

2 months ago

Ridge W. was very informative and helpful about our AC situation. The company was very fast at getting scheduled!

Jimmy Chandler

a week ago

I've been a customer of Smith plumbing, heating and A/C for a year now. Live their service, every Tech has been very professional. I love the quality of work and the quality of the parts they use. The price for getting a new circuit panel, new heater, new A/C, new hot water heater, and a new circuit panel in my garage is the best in town. Trust me I called around and the price was unbeatable. With all the work I've gotten done it give me a peace of mind to know that I have a good warranty and get scheduled maintenance done to help keep my system running great. Do yourself a favor and call Smith plumbing, heating, and A/C when you have a problem in your home

Kelsie Selch

4 months ago

Okay these guys are awesome. Very professional! Very friendly! Easy to talk to! I would recommend using them to all my friends and family. They got the job done. Carmine was great. Josh was great. I spent the most time with those guys. Willie was friendly too! They will help you get the job done and they won’t take advantage of you or your situation. 10/10!

Tabitha Teas

10 months ago

I highly recommend Smith plumbing! We had a new A/C and furnace installed, and our vents and ducts cleaned. Every technician that came out was polite, professional and friendly. Our new system is working great!

Kara K

3 years ago

Ryan S was a delight! I was nervous about having someone in my home given the covid19 situation, and Ryan was conscious of physical spacing, he wore his gloves and was so kind. I would highly recommend.

Joel Rousey

3 years ago

This review is very overdue since we bought our new furnace, AC, air filter, and whole home humidifier in November but it is better late than never! They have also installed a new water heater and sump pump. We have been very happen with our new equipment and have noticed that our 3 level house is more evenly heated and cooled. Mike could not have taken more time answering every question we had before we made the investment. The installation went well and Mike stopped by to show us the new control panel even though it was well into the evening. I am sorry that I am unable to remember the names of the installation team!I do want to thank Marion for her compassion and empathy. When she came to do our 6 month service, our dog had recently passed away and she was extremely understanding and finished her quickly and efficiently.

Andrew Borja

4 months ago

Great customer service, were able to work within my budget and fix a broken drain and a water leak Angel did great work , easy to talk to and answered any questions. I would definitely request angel for any future needs.

Bryan Bacher

3 months ago

Great service, good communication, timely install, reasonable price. Had new furnace , AC and humidifier installed. Some of the wiring/conduit was a little crooked, but not too bad. Overall great work!

Jenean Rawson

3 years ago

Gavin was fantastic!!!! He got there quickly, gave us all the options to our situation and fixed the issue. I will definitely use Smith plumbing again and tell my friends about it :) Thank you Gavin!

Leonard Oremont

a year ago

Very pleased with the work done. Everyone in the team was very dedicated, thorough and respectful. Materials and tools used were of good quality and schedules were run flawlessly. The response and pricing were reasonable.

Dorothy Martin

a month ago

The technician called ahead to let me know he was on his way. He was also very courteous upon arrival. He was quick to evaluate the plumbing job on hand, discussed the job, and quickly gave me repair options. I would definitely hired them again. Andrew has a good work ethic.

Christine Villacastin

5 months ago

Angel was awesome helping me with the leak in our sprinkler system.

Osborne Mark

2 years ago

I can say without a doubt this is the most honest and helpful, professional experience I've ever had. Carl and the rest of the team are first rate. I will recommend Smith to all my friends and family. Smith will be doing all my heating and air conditioning, plumbing and electrical.

john sigala

a month ago

Excellent service as usual, my AC unit went out and he took care of it quickly and professionally

Daniel Hallgarth

10 months ago

Josh did a great job helping us. He was very professional and helpful! Thanks Josh for all your help!

Jennifer Hamilton

a year ago

I have been using Smith Plumbing for about 2 years now. They have always been professional and courteous. From their customer service to the technicians, they all are great. They have always showed in a timely manner, which for the most part as always been the same day, or the next day. The technicians are thorough, and knowledgeable and are always willing to explain. I would highly recommend this business.

Sharon OToole

a year ago

Smith is our go to for any heating and air conditioning problems we have. They are responsive and professional. It’s great to have a business we can rely on. Thanks!

Steven Cook

3 weeks ago

It was nice working with Joseph. Very professional, and great job!

Marissa Hernandez

2 years ago

Had the pleasure of working with Rudy and Karl they were very professional. Walked us through every step of the process of replacing the electrical panel in our house. Would definitely use smiths again and highly recommend using this company.

Noah Rico

a month ago

Angel did a great job of finding the problem and kept at it until he found it. He walked us through every part of the job, there were no hidden costs or financial surprises. He was personal and professional. We had 2 other companies come out and they did not take the time to find the problem. We definitely recommend this company and ask for Angel!

Amy Herman

2 days ago

Dom was very personable, pleasant and professional. He explained and walked me through the problem and repairs. And as an added bonus he called and said he could get to appointment earlier than scheduled

Amber Peppers

3 years ago

Today we had electrical work done by Estevan, he was awesome! Our appt time was early in the morning and towards the end of our service window I received a call from the office saying we're on schedule but a bit after the time frame given. Then received a call from Estevan saying he was on his way and eta, he arrived just as advised. He listen to our vague issues and banthered with good humor. He was quick and efficient, Ihad an estimate froma different company that was going to replace loads of things, Estevan checked the 3 outlets that weren't working and found an additional outlet that was done incorrectly and had failed at somepoint. He fixed that and plated it as we didn't need that outlet, which then made it so the other 3 on the circuit work as the should. Clean, friendly and great service. Highly recommend👌👍

Rosie Polich

2 days ago

Very pleased with Smith. Was very happy with the unit we chose. James Jackson was very informative and professional.

Nawana Salimbeni

10 months ago

The technician told me things about my heating system that I didn’t know (I have only been in this house 6 months) and gave me good advice about maintenance. Terrific and helpful.

Free “Free” Grafton

2 years ago

I had already gotten two bids to do the work, so almost didn’t call. I’m SO glad I did. Their prices were very competitive, their work was excellent, and they were all about making sure we were happy with with their services. I have already actively recommended them to other people, as I want my friends to use them. Highly recommended. They will take care of you.

Jim Brown

10 months ago

Had them look at my ac that was not working correctly, they were fast to help and did a great job repairing the system so it worked correctly. I would recommend my technician Neil to anyone. Great person great work.

Jules Patten

3 years ago

I had Smith install central air in my home and they for starters were priced better than the other bids I received and were very professional. Based on my experience with my air conditioning I also had them do the electrical and mechanical when I finished my basement. I have no complaints and everything passed regional inspection and again price was competitive. I would definitely recommend Smith.

Mary jo Giesman

2 weeks ago

After recent issues, we had drywall repair done by Larry. What a professional! The repairs were scarcely detectable. Not only that, the nicest, most considerate workman I have ever had in my home.

Ashley Rogers

a year ago

Brian came out to fix my A/C. He was very polite and professional. He was great at communicating what he was doing and why. He helped me make an informed decision regarding services and repairs. I

Mark Miller

3 weeks ago

Joseph Thomas was the tech for my service and was fantastic. He informed me when he was on his way, and arrived as expected. He was courteous and polite the entire time, and kept me informed of what he was doing along the way. Great service and great quality in his service. Great to have a team you can depend on.

Charles Sabadell

a year ago

Outstanding! James Jackson came out to service my 20+ year old furnace, and he was extremely helpful, courteous, informative, and friendly. We’ll likely need a new unit :-( but James took the time to explain all our options thoroughly. He was never pushy or insistent. Rather, he definitely gave the impression that he just wanted what was best for our family!

Yasmin S

4 days ago

Wow amazing customer service, friendly and showed up early! Professionally and knowledgeable

Cathy Davis

11 months ago

From the first phone contact to the end of installation of a complete HVAC system to include duct cleaning, we dealt with professional, caring, honest, friendly and efficient personnel. We couldn't be happier with the cost and end results. We highly recommend Smith Plumbing, Heating, Cooling and Electrical for all your needs. We will most definitely be using them in the future.

Ruth Mares

3 months ago

The installation was quick and efficient. My new furnace is up and running and my house is warm again!

Mike Saucedo

2 years ago

Excellent work getting soft water working. Poor response with providing maintenance review of newly installed central air and heat. Appointments continuously missed and changed after giving me time block. Service promised and to be provided after purchase is rated poor. I asked for a maintenance manual for the water softener and one has not been provided. At this time I will not recommend Smith to anyone. My air and heat has yet to be inspected as promised. At this time, my rating is excellent for install and poor for follow up.

Tony Godec

2 years ago

The tech was on time. Called to let us know he was on his way. Toilet was installed very professionally. The tech completely cleaned up the area when he finished. I wouldn't hesitate to use their services again. Thanks Smith Plumbing. Great job

Vikki Smith

a year ago

Have to admit, I was off to a shaky start with this company. Appointments were made and continually rescheduled. More than a bit frustrating. An appt set for between 10 and 12 actually took place at 3:30. Turns out a part was not in and technician was waiting until time frame it was supposed to be in.Arthur spent several hours working on my boiler. Problem solved. Almost. Still no hot water 4 hours after he departed with the assurance he would be back the following Monday with a new ignitor. Arthur had left me his number and asked me to call if there was still an issue. Sadly, I had to call him and Saturday morning, bright and early, there he was. When he couldn't figure out the problem, he called a superior to come help out. I was impressed that he asked for assistance. He kept reassuring me, they would figure it out and not leave me in the lurch. Problem was solved. No extra charges. No additional parts needed. Arthur kept me informed throughout. This company trains their employees well and the employees treat their customers like family, or at least that is how I felt. Much gratitude to all involved.

Gina T

2 weeks ago

Chris was very knowledgeable, thorough and professional!

Lisa James

a month ago

Justin was great very knowledgeable even on new service agreement. Explained everything thoroughly 👌

Patricia Mullen

4 years ago

Sales rep Tim came to the house and followed up with an email quote. The quote contained three different scenarios. We chose the cheapest one and they said they would be out Saturday to install. Saturday morning we received an email from Mike Robinson who said they were declining our business with absolutely no explanation or apology. We were in quite a bind since our water heater was no longer working and they left us in a lurch since it was now the weekend. Extremely poor and unbelievable. We were provided with a written agreement and they completely dishonored that agreement.

Miss Karen

3 months ago

I called Tuesday morning before work & was told the earliest appointment was Friday. They quoted $57.00 'dispatch fee' that would go towards any repairs needed.I selected the 2:00-4:00 pm time frame because of my work schedule.On Friday about 11:18 am TWO trucks showed up in front of my house.They both sat there for an extended period of time. Finally, I sent my son out to verify if their service call was for us. (Yes.)There was a black man in a pink shirt (who never introduced himself) and Wilie (who couldn't be bothered to button up his shirt.)NEITHER of them explained that one was in training. I didn't like that at all. (Learn on someone else's project.)They both entered my house and looked at the leaking pipe. Then Willie went out to the truck & sat there. The black man went out and after a LONG TIME they both came back with my 'service options.'I was speechless. Their quote was OVER $2000! I didn't need/want a bathroom remodeling... I also didn't need or want a new faucet etc. etc.Good grief! What I DID need was about 8 inches of pvc pipe & a p joint.Obviously, I disputed their 'options' and told them point blank that I felt like they were cheating me.I knew the repair was going to be more than the $57.00 but over 2K?! Come on.Because I needed the repair & didn't have any other plumbers at hand- I told them to do the most basic. It still cost me about $400. For what is roughly $15.00 worth of parts.The connection is crooked. He didn't use the purple gel stuff to seal the joint. It was still leaking when he said he was 'done.' He tightened the ring and said it was guaranteed for a year. Just call back if I have any issues with it.😳Wow.How sad.

Chris rogers

4 months ago

Antone was forthcoming,, professional and did a good job on the work that needed to be done.

Tony Esterline

2 years ago

Just had an estimate done. Rudy was very good and honest. He was up front about costs and different types of systems for install. If you're looking for a place that install and help with finance options, Smith is a good way to go.

Mark Connell

2 years ago

We originally selected Smith based on the value and their professionalism. There did end up being a communication issue that led to me sending a complaint to them. I was contacted the following day by the GM who came out right away to see the problem. He called me soon after leaving our house to present a solution, which involved replacing the AC unit. I assumed he would need to order equipment and get us on the schedule so I told him to call me when he had a date. He said No, this is happening tomorrow. We don't want unhappy customers. They were at my house first thing the following morning and had the issue resolved before noon.That is 5 star customer service!

Brian Gleason

2 years ago

As a retired HVAC Contractor of 30 years, I have never had a more pleasurable experience with another company than I have with Smith Plumbing, Heating, Cooling and Electrical. They met and exceeded all my expectations for the job. Special shout out to Billy, Travis, Justin and Felipe for the clean and hard work you all did, and thanks for allowing me to step in and look while working.

Frances Sanchez-Jones

3 years ago

I want to send a shout-out to Ryan and Francisco for their amazing patience with my questions and handling of my concerns. I purchased a heat and air conditioner unit on 20 Apr 2020. The first team showed up on time, expertly set up the system, and thoroughly cleaned up. Afterwards, 2 quality checks (one to check on the installation and the other to check up on customer satisfaction). Through it all Ryan kept a pulse on things and monitored the process as if this were his home. Shortly after, I noticed some issues with the air system and Smith's Company sent out techs to recheck the system. Ryan followed up again. As it turned out, I was the problem. In my mind, under 65 degrees is cold but this is not how an air conditioner works. Francisco noticed that I just did not understand that 70 degrees, for example, does not mean summer weather in the house when the air is on. He took time to explain parts that are affected when the temperature drops too quickly. He was sensible and tactful when he realized the misunderstanding. The whole process was smooth and educational. Rock On!!!

Taryn Bear

a year ago

We had a whole house steam humidifier installed. Service and quality was wonderful! We definitely recommend them and will use them again.

Bryan Black

10 months ago

Carmine Tagliere did a great job. He explained what he was doing and why he was doing it while making sure to be safe not sorry and ensure a quality job. I appreciate him not only doing quality work but also taking to time to explain and elaborate on anything I needed as a new homeowner.

Bowen Communications

7 months ago

Repaired whining shower faucet and installed a drain saddle for my R.O. system.Great technicians, very respectful to me and the house, very clean, fast, effective and knowledgeable. Responsive and kind, pleasant to talk to and great at their work! Recommended if you aren't 100% sure about doing it yourself - there's a lot of knowledge and expertise here, plus, very fast!

The playful Sisters

3 days ago

I love how they care about their customers,the old fashion way!!! The generator department was here kind understanding and always willing to educate themselves if they don’t have the answer and the duct cleaning department also were tip top notch. Yes yes yes!!! Smith plumbing are you about making their customers happy to the last drop for the most part. I’ve been doing business with them since Oh gosh, maybe 15 years!!!! I’ve always been happy with smith plumbing!!! however, it would be nice if they cleaned up after themselves. God Bless this company for generations to come

Tamara Clawson

a month ago

James quickly diagnosed the problem with my AC, showed me what caused it, fixed it and made sure everything was running correctly before he left. He was on time, called me before he arrived and was super polite, efficient and professional. I will always call Smith for my plumbing, electrical, heating and AC.

Aubrey Louzon

11 months ago

Dayton was very professional and informative. He figured out the problem right away and had the a/c up and cooling in no time.

Darlene Graybill

2 months ago

Angel arrived on time and did an assessment of the issue on the water heater, g
ave us several options for cost and explained everything in detail. While doing the work, he proved every theory while doing the work. Once he was finished he cleaned the area. Angel is very professional and fast.

Amy Hartman

a year ago

We had our furnace serviced by Smith. The technician called to let me know when he would be arriving during our time window, and arrived minutes later. He did slip on his booties, and explained what he was going to do. He took lots of pictures of the furnace, inside and out. He completed the maintenance and told me what could be improved to extend the life of the furnace. He also emailed me the estimate and photos. He was professional, courteous and caring.

marquette edmond

a year ago

Josh Frieda was polite came out took care of the situation in no time at all. He notice that my water heater was installed back in 2008 and I might need to think about replacing it soon and I have the quote and I might just be giving Smith and plumbing a call. Thank you Josh

Leticia Rivera

a year ago

The service tech Jaquan was very polite and did his job explaining things to me so I was informed of what he would be doing. He answered my questions. We asked for him in particular for another issue and he took care of it and was still very polite. My husband and I really liked him.

Alexis Bueno

4 months ago

Had a new furnace and A/C unit installed. Got the quote Monday and by Thursday afternoon everything was done. The team was very professional and friendly making the overall experience extremely smooth, not to mention everything we got was more than reasonably priced. Will be using this company for all of our future service needs.

nlongl00

11 months ago

If this company would spend more time addressing actual customer issues, rather than engaging in flame wars on Google reviews(LOL) they would probably have a more favorable view within the community 🤷‍♂️

Kyle Maniscalco

a year ago

Neil came and looked at my unit coils kept freezing. One soure installed to big of a unit and weren’t willing to fix their mistake. Smiths took care of me. Highly recommend.

Marie Carter

2 years ago

From start to finish, Gavin was nothing but professional and courteous. He was very knowledgeable about the company when I was asking him questions and was eager to let me know how much the company has grown! He installed my toilet, all while being polite and keeping good conversation (I’m a talker...lol)! He even took the empty toilet box to the trash for me! I’ll definitely use Smith Plumbing & Heating again! Thank you, Gavin!

Tony Cross

6 months ago

This was a while back but I need to WARN folks. I had called and asked for an estimate price. They said it would be if I remember correctly about $29.00. I said great. The young man comes and looks at a few things on my aging heater and says it will be about $9,000 for a new one and I need that. I said no I just want to fix and he says we will not do that. I said ok and here is the $29.00 and he said no,now that he had looked at it it will be a lot more money. 10 minutes and he did very little looking at anything except to try to convince me it was useless. The figure was around $200 if I remember correctly. I said no way. He said the $29 was just to get to my driveway. LITTLE OLD LADIES BEWARE. I called Michael’s Plumbing and they fixed for $450.00. No problems since.

Doreen Duran

2 years ago

Had coupon for $29 Miliitary to clean AC unit. Ended up costing me $194. Same day had requested a price for installation of a water heater. They didn’t say it was going to cost me anything. Costed $118 would have been more but they gave me a break haha… ad listed it for $1,299.00 was quoted $13,000! Said nope then he took it down to $8,000 with financing at $85 a month for 15 years so probably close to 13,000 again for less service. Not the way to treat military. I’m guessing they are told to upsell upsell upsell because when I said no the guys seem to get very irritated and I wouldn’t pay $13,000 for a water heater! Won’t ever have them come back beware

Carole Davis

10 months ago

I had A/C, a new furnace, and an electrical panel moved by Smith Plumbing. Since then I have had maintenance of both systems done multiple times. Always professional and friendly technicians and they all patiently spend the time to answer all my questions. I couldn’t be happier with their entire crew and the office folks as well.

Dolly Madison

2 months ago

Tristen was so professional and perfect! My plumbing repair was done in a day and now I have a go to plumber in Tristen! Thank you Smith plumbing for hiring Tristen! All of my business associates need to use Smith Plumbing!

Lucy Rodriguez

a week ago

Very knowledgeable and professional..polite and friendly.He made sure we understood how our new thermostat works and took time to explain it step by step. Couldn’t ask for a better service.

Troy Gust

a month ago

Tony and Hayden were prompt in their arrival to install our HVAC system. They were courteous and professional during the complete install. Thank you.

Nicole Thompson

a week ago

Very nice, and professional. I just got a quote for now but was very pleased with their professionalism and kindness.

Dave Hedemark

a week ago

Smith's Electric did a excellent job replacing our air conditioner and furnace. The installers were very professional. They provided quality products and installation. I would highly recommend them to everyone looking for electrical or plumbing needs.

Alexander Morales

a month ago

Ridge is a solid professional. Documenting the work and providing clear financial estimates for either keeping a poor system or getting a new one entirely was extremely helpful in the decision making process. Highly recommend.

Jill Evans

3 years ago

Service Tech Marion came and performed the annual A/C cleaning and maintenance for us and did an excellent job! Highly recommend her. Always courteous and professional!!

Jack Dawson

3 years ago

Very professional, cognizant and knowledgeable of potential causes and effects on our A/C system. Felt very comfortable with our technician, Marion Martinez. Would definitely recommend!

RJ Schmidt

5 days ago

Thank you Smith’s for a job well done!! Having to replace an A/C and furnace at the same time is not something that you ever want to do, but we had to and you made the experience less painful than we were expecting. Jeremy worked with us to find exactly what we needed at an affordable price, Jon and Ramon did a great job with the whole pull out, installation, and clean up, and Larry did an amazing job fixing up the drywall where a new pipe had to be vented out. All in all, everyone was friendly, informative, and definitely the best at what they do. Thank you again!!

Mark Henderson

a year ago

Technician arrived within allotted window; explained what he was there to do; answered all our questions about furnace and program we previously purchased. Made us feel more comfortable about the money we spent purchasing a maintenance plan.

Jorge Palma

3 months ago

Plumer was so patient and careful great service

Wiley Coyote

a year ago

The service technician was simply a great guy to talk to. His abbreviated name was Jay (I think) and not only did he explain the servics conducted, but we connected on a personal level. He was a terrific ambassador for Smith Plumbing and Heating.

Danny Deutsch

a month ago

Great work had all materials on truck to repair toilet

Dustin Hartman

4 months ago

Furnace out and AC dead. Home warranty company being awful. James from Smith came, and had a quote better than the home warranty company, able to do a complete install, all within one week. Friendly, personable, professional.

Adeline Lippincott

2 months ago

I was very pleased with our tech. He came in our home and listened to the issue we were having with our air conditioner. He did his test on our air conditioner and found the problem then explained how he was going to repair it. He was very professional and respectful and felt like having a good friend in our home helping us out.

D Buster

6 days ago

Big praise to Willie C. He was polite, professional, and on time. Quickly resolved our shower issue and answered all my questions. So thankful he was here to help. If I could give more stars I would ⭐️⭐️⭐️⭐️⭐️

Linda Johnson

a week ago

Smith plumbing and Heating has the best service representatives that I have ever used. I can always trust that there work on anything that I need is done to a professional level, and is always done with the highest level of manners, information given, and timeliness. Angel is a wonderful addition to the Smith team and he is very informative as to what he is doing and thorough. All of the gentleman so far with Smith Plumbing have been extremely polite and have good communication skills.

Tom Barber

a year ago

As a man who has dealt with contractors for decades, I can say that this woman-owned business is not only fair, but are top of the industry in the state. Just heard about that NBC hit piece and the woman who smeared the company. Every small business owner in America should be watching this case. It could mean that people like this defendant can jump online and spew lies and destroy businesses without consequences.Not cool lady.

Shawn Daugherty

2 weeks ago

Smith plumbing has always done a great job and been very helpful. We use them exclusively for all of our home repair needs.

Wyatt Long

a week ago

It’s never ideal to be told that you need to spends thousands of dollars on a new HVAC system, but I was very happy with the service and responsiveness of the Smith Plumbing, Heating and Cooling team. Tony and his counterpart were respectful in our home, and worked hard to get everything set and ready for our family. We had our AC unit give out on a Sunday, had a tech on Monday and replaced by Thursday. Highly recommend going with these guys!

Martin Brower

a year ago

I do home remodeling and I am doing a friend a favor and doing his house in Colorado Springs, I don't know anyone so I got three quotes from long term reputable plumbers one has been here 55 years, Smith Plumbing was $6000.00 higher than the other two, I don't appreciate FU bids. SINCE YOU CALLED ME OUT. Jolly was at $12,795.00 and you were at $18,793.00 I have both quotes and here you go. I don't play your passive agressive games you emailed and texted me for a review, and thats my review.

Sharon Voida

10 months ago

Annual heating system maintenance service was done by tech Jonney Walker. He was very courteous and informative about all aspects of work being done as well as recommended services. He was able to answer all questions that I had during the service call. I have used Smith for various needs and have always been very satisfied with all techs who have been to my home. Excellent service overall!

John Surina

2 years ago

So, we had what we thought was a clogged pipe on a Saturday. I thought I would be able to unclog it with a snake from HD. Unfortunately, after a few tries and a lot of frustration I called Smith Plumbing. They were able to get a plumber out within a few hours. Arsenio came out on a Saturday evening and diagnosed the problem. It was a lot more than a clogged pipe. We had a broken cast iron sewage pipe leading to the septic tank which was located under the concrete foundation. Arsenio proceeded to explain everything to us and get to work. He brought a team of people everyday until they were able to get all the concrete up and replace the pipe. Since our house was being tore up, we figured we would run a gas line and have some electrical work done as well. Arsenio did a great job getting all the work completed to include permits all the way to drywall repair. Arsenio also communicated with us every step of the way, which is not always the case when getting your house repaired. Arsenio was professional, courteous, knowledgable and a hard worker. Smith Plumbing and Arsenio bailed us out of a jam and didn't gouge us on the price even though they knew we were dead in the water. I would recommend them for anyone who needs plumbing, gas line or electrical work. Great company to work with!

Joyce Crawford

9 months ago

I called Smith for an estimate and Josh was the rep that came to my home. He was professional, knowledgeable and friendly. I felt confident that he was giving me accurate information and had my best interests at heart

James Landsness

2 months ago

Nick was my tech for today's job. I had a short somewhere in my house that caused an outage. First, he called me early asking if I minded him being early to the job. I of course wanted to get it resolved asap so I thought that was perfect. He spent overall about an hour at my house and quickly diagnosed the issue and explained it in great detail so that I could understand. After the time he spent with me the job itself was far less than competitors in the area for a simple visit so I was incredibly pleased. I have not used them before but I promise you I'll be asking for Nick on any future electrician needed work. Thanks Nick!

Cheyenne Mesa

2 years ago

They were extremely professional and did an amazing job. I will recommend them to anyone needing an ac. Thank you so much, my home feels more like a home :)

J Hall

2 months ago

Smith is too in great service and professionalism. Justin was such a pleasure to have for my service today. Great company with great people.

Rebecca Duggan

a year ago

If you want HVAC installed they do great work. If you want to rip your hair out because their scheduling department is HORRIBLY disorganized they also do great work. More often than not they will call and tell you they will be there at 8 am and show up at 2 pm. OR they will tell you they will be there at 4 pm so your entire day is planned around that and show up at 2pm. OR they will show up on days not scheduled with no heads up. -literally all of these have happened. Anyone can install a HVAC system but not everyone can drive you completely insane with their surprise visits!

Rose Campbell

3 years ago

Can’t say enough good things about my experience with Smith Plumbing Heating and Cooling!! Marion did a phenomenal job!! Will be using and recommending this company from here on out!!

Michael Weldon

3 months ago

Fast and reliable. No issues at all.

Freddie Courtney

5 days ago

James was absolutely fantastic in his presentation by explaining the mechanics and what it would take to get my HVAC system up to peak performance. I did not follow through with the recommendations he made because of personal reasons at this time. His friendliness and professional presentation is something that a lot people don't have.

Stephen Michaels

2 months ago

Nick Reed was great! He showed up right on time and quoted me accurate and honestly. Would definitely recommend!

Jose Espinoza

2 years ago

10-22-2020 I highly recommend Smith plumbing and heating, NO high pressure sales gimmicks. No bells no whistles.I had trouble with my home sewer backing up. Had the sewer line camera inspected and discovered tree roots intrusion and had damaged the line. Steve (Tech lead) gave me multiple estimates on the spot that included not only the sewer repair but also, concrete slab replacement as well as an optional tree removal and yard work of which I liked the options to choose from.It was very extensive work from Day 1. Smith plumbing coordinated the necessary permits and Colorado Springs Utilities to prep the work site before excavating my property. Tech Lead Steve promised my home would have running water and a temporary sewer connection on the same day and he kept his promise. Steve and his crew were on sight around 8:00am with all equipment and didnt leave the deep trench till 9:30pm when they finally made the sewer connection with the new material. A small detail, the crew also put a tarp on my yard for the excavated dirt that was dug up, safety taped the work site and placed plywood on the long trench before they left the work site.I want to acknowledge the crews Professionalism and empathy, The plumbers Tunnel Rats: Steve, Arsenio, Heath, Vincent, Excavators: Jesus, Chase and Concrete Crew: Chris, Carl, Tyrone. A pat on the shoulder to all of them and to Smith Plumbing Owners Eva and her husband for maintaining a work ethic standard to their employees. The community needs trusted hard working professionals like these young men. Keep up the hard work. ~ JMEspinoza .

Dublin Oxford House

a year ago

Rudy came out the same day I called and was able to get our heat back on. He also did a thorough check of our system and showed us a few things that needed our attention. We have a newer furnace but there was no slot for our air filter. He added a filter and it helped tremendously with the dust! Thanks again Rudy!

Robert Mihill

2 months ago

David was very knowledgeable and professional. I will recommend to all

Christopher Drawbond

a year ago

I have never had an issue with Smith Plumbing and Heating and we’ve had to use them A LOT for our house. At one point, the old cast iron plumbing pipes under my house crumbled and collapsed, so they had to take a jackhammer to my basement to remove and replace the pipes. Smiths technicians were nothing but hard working and professional and the work was done in a timely manner and they put my basement back together like they were never even there. Recently my indoor AC was leaking and the technician was able to fix it and recommended an upgrade to the drainage (which we got) and he was also timely, professional, and courteous. We will, without a doubt, continue to use Smith Plumbing and Heating for all our plumbing and HVAC needs.

Amy Mutchler

a week ago

Greg Mulleavy did an excellent job fixing my laundry room sink! No more leaks and I am thrilled. Thank you, Greg!

Susan Quesada

5 days ago

David did an excellent job of diagnosing and fixing our issue

Zee Baroness

4 years ago

Quick fix and good work! I was very pleased with the quick, professional and efficient plumbing service i received from Smith's today. I had a squeal in the pipes for almost a year and couldn't figure it out. Nathaniel knew right away how to fix it and he did a fabulous job! Thank you!! =D

Cheryl Thorp

a year ago

Great experience they went above and beyond to accommodate us. Came out the same day I called and right before a holiday weekend. Worked with James Jackson he was very upfront and honest. Central Air went out as it has every year since building this house 5 years ago. Had many different companies come out and repair and replace different parts. James came and didn't bs us was straight forward which we appreciate. Unit was too small for the home and was not installed right which is why we keep having the same problem every year. He could of did as the rest and fixed and left but he explained the real issue. Got us the right size unit at a good price. Also made sure we had portable ac units to help until they can install the new unit. Thank you so much!

Troy Collins

5 months ago

My experience with Smith Plumbing was top notch. I will highly recommend them!
Carmine was very friendly and professional. He explained everything thoroughly and repaired the toilet valve quickly and correctly.

COLORADO ALTITUDE FASTPITCH

2 months ago

Great prompt service and a competitive price!

Maille O'Neil

2 years ago

My service technician (whose name I am currently drawing a blank on - so sorry) was very helpful and thorough with his explanation of his findings. He was previously caught up with another job and the company called me to inform me of his status and let me know he would be arriving late. I strongly recommend Smith to anyone with plumbing, heating, cooling, and electrical issues - I love this company!

Brenda Costanzo

2 years ago

We had a problem with our folks' furnace. Karl came out the same day, diagnosed the problem, and fixed it within an hour. He was courteous and knowledgeable. Great heating and cooling company!

Reginald Hammond

2 weeks ago

Representative was courteous and professional . Representative was able to answer questions of my concerns.

Dawn Crow

4 months ago

Ruby my service technician was absolutely amazing definitely using them again

K Sherraden

2 years ago

Over the past few months Smith Plumbing has been out to repair several problems in our home and they are always courteous and professional. I thought I had a problem with my outside spigot today and they came out right away to inspect it. I was very impressed and thankful for Mikaela’s help with scheduling. And Heath, the technician, was very professional and informative. I would definitely recommend Smith.

Leslie Abare

3 years ago

Gavin and Preston were. Awesome!! They were professional and friendly and just took care of business. What a breath of fresh air to have a feeling of trust for 2 single women used to rip off artist. We have a list of things that we WILL have them back!! WE FOUND OUR PLUMBING AND SO MUCH MORE!!THANK YOU SO MUCH!!RENE AND LESLIE

Chris Mac

2 months ago

Neil was awesome, super courteous and professional. I will definitely be using Smith again! 10/10 would call again.

Charles Grahn

2 months ago

David was outstanding polite and professional highly recommend

Patricia Meray

2 years ago

Joey and Q were so nice explained everything to me and was very helpful. . treated us with respect. They didn't stand around or waste our time. they were very professional. Ryan schroeder put our furnace in he also was very professional and very nice I felt bad for him because of the spiders.. Jacob cox also did a great job replacing and upgrading our panel box. I appreciate everything that was done. You couldn't ask for a better staff. I will recommend this company to all my friends.

Thomas Ballard

9 months ago

Chose Smith's to install my new AC and Heating system after they gave an in-depth description of my issues. Ridge was excellent in this department of giving me the full reason why our system was failing. They offered a competitive rate and I couldn't pass on the professionalism they gave. Jon and Rodrigo were excellent in their service as technicians and I will definitely be using this company for future products down the road. Thanks again for keeping our house comfortable for the future!!!

Clare Popejoy

a year ago

The two technicians were very patient and knowledgeable. We just needed to have the reverse osmosis system explained to us and to have it connected to a replacement refrigerator.

Amanda Engdahl

2 months ago

They kept in contact with the time frame on when to expect carmine. He came out looked at my issue and gave me the steps of what to do before they could help proceed. Found these as the root of the issue, coming tomorrow to work more

Mike O'Neil

a year ago

Easy to set up appointment, they came same day to diagnose and fixed AC next day! Karl K was early for each window and they were very communicative! We've used Smith for tune ups and repair/install.

Stephanie Faber-Shafer

2 weeks ago

Neil was very knowledgeable, he quickly figured out what was wrong and spoke with me about some things to keep in mind moving forward. He also looked at a few things that were separate concerns at the same time and cleaned up my outside unit and indoor coils for me. He was kind, friendly and personable.

Shawn F

a month ago

Neil came into my home and just spoke to me and clued me in on what he was doing. He also highlighted that i had certain things available to me as a member who is signed up. He offered to help me with scheduling a visit with another department. In servicing my unit he discovered that i had something disconnected and i realized it was due to another company who worked on my furnace. These folks have been in my home 3 times in the last year for different issues and I feel comfortable knowing that they are there.

Sara LeRoux

a year ago

We had to have our pipes replaced between Christmas and New Years - not an ideal time. Everyone was very professional. Tyrone is AMAZING. He and his crew did the physical labor. Tyrone was always the first to arrive and the last to leave. He did everything he could to make sure we had water for the night. We've had a lot of people work on our fixer-upper, but nobody has outworked Tyrone. He's impressive. Freddy in the office is also wonderful. Texting makes communication quick and easy. Bonus: USAA covered 2/3 of the price which was amazing since it was expensive. We would highly recommend Smith Plumbing - especially Tyrone.

Matt Bargmann

3 weeks ago

Smith Plumbing Heating & Cooling is one heck of a company. Very professional and Josh took the time to explain everything. Thank you for making my house cool for my family!

Mark Miller

2 years ago

After talking with Mike the owner we established where the problems came from that lead to my previous 2 star review. I feel now that with the discussion we had, and the explanations from both sides, that the issues have been resolved for both of us. I wanted to remove the previous review but I have not been able to do so yet. I will try again, but wanted to say how working it out with Mike had helped us both. Thank you for working with me on this Mike.

Christopher Ridley

a year ago

Carmine and Tristen just left my house and they were professional, concise and very quick to help unclog a drain. They are extremely focused on customer service and their fee was very fair. Give them your business and they will exceed your expectations. They even cleaned up after themselves and cleaned my bathroom for me. They earned my repeat business.

Ben M

a year ago

Great service James. He was prompt, courteous and knowledgeable. His work was exceptional, and he gave great advice on saving money, and general maintenance of our heating system. I'll definitely be calling Smith's for any future heating and cooling needs.

Amy Watts

a year ago

I needed maintenance work done on my furnace. The tech was polite and professional. I was given a quote for a cleaning that would cost around $400. I scheduled the cleaning and different tech came to do the work. He said based on the pictures of the previous quote alone he could tell a part needed to be replaced that would cost another $400. The total cost was now $800. Because the total cost was such a wide range between techs I got a second opinion. Alright Plumbing and Heating was quick, professional and polite they did the cleaning for $108. They said the part didn't need to be replaced. It's been 4 months and my furnace is working great. It's really shady that a quote can vary that much depending on which tech you get, they're services are WAY overpriced.

Jeff King

11 months ago

We purchased a new heating/ac unit from Smith. The project estimater came on a Monday and workers were here on Wednesday to install the system. Special thanks to Sam who stayed until 8:30pm getting the system installed and operating. The installation team was very professional and dedicated. In addition, communication with the main office was very prompt and attentive. I would highly recommend Smith Plumbing for your heating and AC needs.

Kid City USA Constitution

2 years ago

They have been fast, efficient, and affordable in their work. The HVAC system at my preschool went down and they will have the job completed within a week rather than the standard 3-5 week wait time. Karl has been a pleasure to work with. He is personable, knowledgeable, and trustworthy. Smith's has them another loyal customer

Aarron Shaw

a year ago

Excellent service and fair pricing. John walked me through the whole thing. Gave good advice for keeping everything running well. I will definitely use them again.

Bryan G

11 months ago

Had Smiths replace a furnace and install an air conditioner. The installation itself went smoothly and I have no complaints. My larger issue is the attention to detail at the end of the installation.The first issue was hooking the AC up to the electric panel. They told me I needed to buy a $7k electric panel from them for it to work, even though the initial inspection said the panel was fine. When I requested they remove the AC and refund it, miraculously the electric panel was fine and they could hook it up.Next came the inspection for the furnace. I needed more air for the furnace to function, so I requested they vent within the house to prevent drafts and pests from entering. Walked outside to find they cut 2 large holes in the exterior wall. The damage was already done so I asked if the vent they were installing was water proof and pest proof. It was neither. I taped screens to it to prevent insects from entering, but water came into my basement the first rainfall. The image attached was their solution. Now I have this attached to the side of my house...If you need replacement or minor jobs, I'd say Smiths is good, but if they need to do any finesse work (drywalls, touch up, etc) I can't recommend them based on my experience.Update: I was not aware I could call the owner directly. I could not find contact information on the website or through my project manager.

Dale Kuykendall

a year ago

Had a great experience. Ridge was great! Andrew and Jay did a great job cleaning the ducts. Isaac did fantastic with the electrical. The guys who installed the furnace and AC (sorry, I forgot names) were wonderful. Everyone was extremely professional! It was a great experience!

M Morgan

2 years ago

Worst plumbing company ever!! They overcharge for everything. I had a pipe freeze and bust and they quoted me 4k without even knowing how bad it was. Once we had the wall opened up to the busted pipe they still wanted to charge me 4k. I called a second company for a second opinion and he charged me $180 to replace the break. Smith's plumbing and heating is a scam! Do NOT use them!

Kirarae Roxy Kosinski Rummells

a month ago

Great company and services. Professional and kind personal, very educated on their field, willing to answer any questions or find the answers if they do not know the answer. I’d give more stars if I could!

Mayra Ramos

7 months ago

I’m extremely pleased with the service I receive from smith plumbing. They’re always very helpful and accommodating with my schedule. The techs are always very pleasant and very knowledgeable about the systems they are servicing. This is the only company that I have come across that is reliable in the Pueblo area.

Tom Guyder

a year ago

I had a furnace and a/c unit installed by Smith in the summer of 2019 and never got scheduled for my 1 yr courtesy heater inspection/tuneup. I called them and told them and without hesitation they scheduled me for this month. John the service tech came out on time and was very professional and knowledgeable. He was pointing out some important details on my furnace and let me watch his inspection. He did an outstanding job and I was impressed as usual. I love this company. Eva, you have great employees and a great business model. I can always trust you to do the correct job.

Sarah Fitzpatrick

3 years ago

Nathaniel did a great job getting out to our home and inspecting the water leak we had. He explained everything in detail to us and had Zach out to our home in less than an hour to get things fixed. Definitely will recommend you and use you in the future

Dana Rikli

a month ago

Great experience with Smith and would recommend. Very professional, knowledgeable and on time. They are my go to company for HVAC, water heater, etc.

BarbaraJ Root

10 months ago

Smith HVAC staff has always been very professional and respectful. They arrive in time frame quoted and complete the job quickly. So happy I had this company install the system. 10 stars for Damien who recently completed winter inspection.

Jacquelyn O'Neil

2 years ago

Had to have all my plumbing replaced under the house! Smith plumbing was beyond professional from start to finish. Would recommend them for there friendliness and professionalism. Great experience all the way around with every employee who came into my home.

Frank Arredondo

a year ago

Smith plumbing and heating has been to my home twice and both times I was not disappointed.Most recently Rudy came to fix my furnace which was consistently overheating. Due to this my home had no heat at all... After an initial diagnostic and repair house was up to speed and warm once again.Thank you Smith's Plumbing & Heating and thank you Rudy!

Shawn Lawson

3 years ago

Thayne provided us with a comprehensive estimate and answered all of our questions. He was very professional in every sense and we will be calling Smith's Plumbing Heating for ALL our future needs.The installation crew Ray and John respected my family throughout the course of the day while they updated our AC/heating system. They protected our carpets with drop cloths and kept their face masks on even while they were outside. My experience this Saturday while our AC was being upgraded is by far the best experience I've had with any contractor in our home. You guys Rock!!Sofia and Tabitha were nothing short of professional while cleaning and sanitizing our ventilation system. Nice job ladies!!

Olivia Hitchens

3 years ago

Marion Martinez did a great job as always. She takes her time and checks everything out so we can have a warm home in the winter and a cool home in the summer. It's always good to see her.

Eric Bolavong

2 years ago

I had many great technicians come out today to service my house, but this review is mainly for Josh F. Josh came out to my home because of my concerns I had with my rental property. Great customer service skills. He was very helpful and knowledgeable. Answered all of my questions, and if he didn’t know the answer, he would call someone to confirm instead of making something up and giving you the wrong info. Fountain has horrible water quality and I knew I would needed a water purification system for the whole house to prevent my pipes from bursting with all of this calcium build up and spend thousands of dollars on repairs in the long run. Josh quoted me on their NOVO 485 HTO water purifier which is a water softener and carbon filter. Other companies quoted me anywhere from 6,000-10,000. One company wanted 8,000 for just a carbon filter! Smith’s beat their competition by a long shot. I also added additional services such as duct cleaning, coil cleaning, and installed a 24v air purifier that removes odors and provides an efficiency of 97% for particles down to 0.3 Microns in size (shout out to the other techs who helped service my home). With military discount and membership savings, it was all worth it and A LOT cheaper than the other companies that has quoted me for all the above. Highly recommend getting a quote with Smith’s and doing business with this company. But remember, you get what you pay for. Research different brands and the quality of the products they use and you’ll see the difference in pricing’s compared to others.

Monaca Hicks

2 weeks ago

My technician was super friendly, and worked really hard to get me the best service at a good price!! 10 out of 10 would definitely recommend!!

Jesse

a month ago

Very professional and informal and honest about the work they provide.

??

3 weeks ago

I had my heater, water heater and a/c replaced due to age. It feels great in my house now. I also had my ducts cleaned and sealed which increased my air flow. Definitely worth the money. All the employees were professional and informative. They worked with me on the length of the loan for a better monthly payment. -Carmen L.

Karen Mosier

4 months ago

Explained very clearly what he found with the furnace and outlined two different scenarios.

Michael Mangin

a year ago

Came out for an electrical panel estimate. Their prices were 2.5 times the average of the other four estimates I received. They estimated $12-$14k, which is ridiculous. I went with a company that was able to do it all for $4,700.

Rachael Babiracki

a year ago

I installed AC for the first time in my home and researched a lot of companies in the sprigs. They were upfront about pricing and offerings, were fairly priced, had good financing options, and were fast to get me on the schedule. The install team worked hard and were professional, and they answered all my questions while making sure I was comfortable with the system. I would absolutely recommend them!

petelo duffy

3 months ago

Very helpful, straight to the point , went out of there way in helping my family, after a long week at the hospital with my son’s surgery we came home to dead furnace . They were able to send out a tech on the same day and late call after hours to look and troubleshoot our furnace . Very happy with the service and the results. The new furnace was installed in the morning and was able to get out the old furnace , fix duct , install new thermostat. Before I finish my morning coffee. Thanks guys

Kit Jenkins

a month ago

They came to my rescue when I was dealing with a faulty vent system and saved the day! The team was prompt, professional, and their attention to detail was impressive. Thanks to Smith Plumbing, my home is now well-ventilated and I couldn't be happier with the outcome.

Prince

6 months ago

Inspected the newly installed heating and AC. Very nice and professional. Highly recommend
Show up on time. Thoroughly investigate the problem and provide options for a repair. Knowledgeable and efficient personnel.

Carolyn

a month ago

They weregreat, very personable, professuonal, took care of everything

Todd Elenga

2 months ago

Greg did a great job. He was very professional and and cleaned up well when he was done!

Bessy Lora M

2 months ago

In a month I have called four times to have an appointment for maintenance to my AC now it tells me my account is blocked when I have only called them 1 times every year to have my air maintained that I know of I have never had any problems I am still waiting the manager's call to thewhich never communicate with me

Jeff Groskopf

3 weeks ago

Smith’s was amazing! Greg listened to my concerns & walked me through what he thought was the issue, answered all my questions & did a fantastic job!

Nicolas Butson

10 months ago

The team at Smith did a great job. They were very good at getting the problem solved with great skill and experience.

Michael Harris

4 months ago

I called Smith plumbing and electric because I needed both of these things done and only wanted to deal with one company. Smith was one of three quotes that I got and all three were very close in price. Josh came out to give me a quote and was very professional and polite. Josh quoted the job in about an hour and told me that his quote included repairing any drywall that they may have to cut while doing the job, none of the others did this. They started the job the following week, Both the plumbers and electricians showed up on a Tuesday morning and worked all day without even taking a break. They were very professional and friendly and did a very good job. Larry came the next day to patch the drywall. Larry did a great job matching the texture you would never know there were holes there, Eva and the office staff were amazing in taking care of any unforeseen issues that came up and kept the job moving smoothly. All in all a great company, great people and great work.

Joshua Master

2 months ago

Justin showed up right on time and got the maintenance on my AC done in a timely manner as well as suggested how we can improve the functionality of the system. Great experience

Abi Lines

2 years ago

Final update:Hired another company to come out and certify the furnace and to clean it again. They checked the furnace found a loose wire and stated that it is working fine. So needless to say Smith was trying to charge us $500 to replace a board that was working fine. The problem ended up being a loose wire that was caused by the work that Smith had done. The new company cleaned it again for us and certified that it was working. I have photo proof and written proof from other another company. We could’ve been taken for another $500 but instead seek a second opinion. If you want to know what kind of business you’re dealing with just read the follow up below and it will give you an idea of their tone and what kind of company you’re dealing with.We never once said we would post a lying one star review if you did not fix it free. The review was posted after you came out the second time and said the board was broken and you had no discount to offer. I would love to hear that on your recorded line as I would love to hear the discount offered on the first phone call. You only offered a small discount after a second phone call but promptly changed your mind after you read the review on Google .The only thing we requested from this company was to come out and re-clean the furnace and they said they would but changed their mind when they read my review. That would have at least helped the situation and avoided this feedback and our complaint with the Better Business Bureau. But instead they chose to keep our money from the furnace cleaning and follow up with nasty remarks.FOLLOW UP:The discount was never initially offered they said they had no discount to offer us. Second the furnace was working fine when you guys certified that it was working. Then you did a recall item and now it does not work. You caused the furnace to be dirty and you will not clean it and will not come out to clean it unless I delete this review. Great business ethics! I only leave reviews that are earned and you have not earned a better one. I will be filing with the bbb next.We hired this company to clean our furnace. They found a code issue so they fixed it after they cleaned the furnace. They said everything was working great and left. They left us with a mess in the basement and in the furnace that they just cleaned. A week goes by and we try to put on the furnace and it won’t come on. So we called them out again and they said it’s an issue with the board in the furnace. They don’t take any blame for the issue and just say it’s old and want to charge us a large amount of money to fix it. Yes the furnace is 20 years old but it was working great before they cleaned it. We don’t recommend them!

Maxine Kierney

a year ago

The Temperature pressure relief valve blew on my old water heater on a Friday night flooding my downstairs. I called shortly after 8am on Saturday and had a tech out within an hour. Oscar was amazing assessed the situation, let me know exactly everything that was going on w/the plumbing. He worked up several estimates for the different items and was able to cap off the water heater so I could have water back that day! He also took time to work w/me regarding how to pay for the project and came back the following Monday and did an awesome job of getting my new water heater in and the other issue I had taken care of. I can't say if the price was more or less than another company would charge but the service was excellent and when there was confusion on Monday about scheduling Kevin jumped right on it and resolved the issue. Would highly recommend and will use you for all my future pluming/heating/ac needs!

Chris D

a year ago

I called to hire an electrician for our house we are selling, however the receptionist said they do not work with sellers. So if you are selling your house, don't bother calling as they won't help. Three stars because the receptionist was nice, but I was unable to hire.

Mollie

4 years ago

The Smith's Plumbing and Heating team just completed a full house update for us. It started with a water heater leak just before the 4th of July. The team quickly developed several proposals and took the time to answer the many more detailed questions we had to allow us the confidence we were making the right decision. We chose to do the complete job at one time and Smith's team worked tirelessly to get the job done. I was continually impressed with the kindness and professionalism of each of the crews who came out to complete pieces of the job. Our project included Plumbing, Electrical, HVAC, A/C, and the drywall repair team. Although nervous going in, the crew has completely won us over with their expectional work. We will continue to use their maintenance program and look forward to working with Smith's in the future. If you are looking for a quality job with a conscientious team, definitely give them a try.

Jeff Gott

a month ago

Neill was able to come early and found and corrected a bunch of issues we didn’t even know were brewing (some wires were loose and our brand new AC cooling core was about to freeze and crack!). I am so glad we have the maintenance package!!

Anthony Perez

a year ago

Rudy Ortiz was amazing. He came by to do an inspection on our furnace and let me watch during. He showed me the rust and possible crack in the my heat exchangers and spent over an hour building a custom quote for a full replacement of my furnace and AC. While they are most likely not the cheapest in town, I feel confident in the choice I have made in going with Smith. If I do not come back to revise my review, you can assume I was more than content with the services I received. My scheduled install is 10/26.

Rechanna Put

2 years ago

I would recommand Smith for all your services!! They work with you to get all your issues fix and they work with your scschedule! I also remember getting their membership with is about $230, but it covers turn up all your service call fee and I believe 4 filter replacement a year.

Sandra Pacheco

2 weeks ago

Nick was excellent, he checked our outlets and explained everything to us. He discussed 4 different options we could choose from. I'm very pleased with the service your company provides. I will gladly recommend Smiths to family and friends.

Dominique Dowdell

4 months ago

The customer service is phenomenal! Willie took the time to explain everything to me prior to doing a repair. He responded within a two hours of my initial call! The service was quick. I really appreciated the responsiveness and the customer service if this company. Highly recommended!!

Mark Morey

a year ago

First and foremost i will give props where they are due. The team of John, Dillon, and Ilan and the rest of the gentlemen that showed to get the install in on time stayed late and did a very nice job. Unfortunately it was nightmarish to say the least with the duct sealing process. The first day it was to be done the equipment malfunctioned and never did work. Was informed they would be there promptly the next day early. Showed up late and equipment still did not function. Rescheduled for the coming Saturday. Called on Friday to confirm crew was going to be there Saturday morning. At 10:30 I personally called the office to see what was going on. I was given several excuses from college classes to no driver's license none of which were acceptable. Made another appointment for the next Friday afternoon, called into the office to confirm. Friday AFTERNOON. Yes thats correct sir! See you then. Shockingly enough at 9:30 Friday morning I received a phone call from the crew telling me they are at my home and when can I get there. Wow. Thats all I can say. 3 days ruined because the left hand has no idea what the right hand is doing. I fully expect those situations from corporate America but not from a local small business. I understand companies grow but if communication isn't fundamental in your business plan you are doomed to repeat poor performances. I'm pretty sure I'm almost out of room here because there were other failures above and beyond these revealed. They sell, I believe a good product, but beware there's lots of room for improvement with this outfit.

C T

2 years ago

This is the second review I’m writing for Smith, my first was for my hvac repair and maintenance. This time it’s for plumbing. I had a plumbing emergency when my outdoor water bib started leaking outside and inside my basement where the water spreading. I called Smith where someone talked me through shutting off my water until the plumber could arrive. The plumber arrived in under 30 minutes! He worked fast and efficient to find the leak. The water bib was located and repair an hour later. The emergency plumbing situation made it all the more clear what a great company Smith is! Highly recommend!

Patricia Hartman

a month ago

Very professional and super prompt. We rely on Smith to service our home! Trustworthy and they stand behind their work. We are cool again - thank you!

George Wayne

2 months ago

I appreciate the timely service with solid recommendations for continued service.

Laf

2 months ago

They were great to work with. Communication and professionalism a+

Peggy Bone

2 years ago

Patrick was professional helpful and knowledgeable about the questions I had. Heworked hard to get the job completed with as little impact on our lives as possible. The jobwas done well and professional. If I needany other work done I will be calling him!!

Marina NeNe%

a month ago

Greg was very respectful of my home and very honest with me about the issues. He couldn't get much done till cleaning had to be done he was still helpful on the opinions about the situation.

Mark Seastrom

2 months ago

From start to finish extremely pleased with Brad’s knowledge and drive to assist . Went over all the questions we had in detail and presented multiple options . At the end was able to get us into the best deal that works perfect for the home . Highly recommend to anyone needed heater or ac support .

Kathryne Gayle

2 days ago

The A/C went out on a sunny, 90+ degree Friday. We called them after 4pm. They sent someone over in less than 2 hours and he was able to diagnose and fix the issue in under an hour. Not only that, but he was also super personable, very nice to my kids, and at ease with my large, crazy dogs. I would 100% recommend this company, especially our technician, Ridge, to every homeowner in the area. My family and I are so grateful! Thank you!

Rhonda Young

11 months ago

I highly recommend Smith Plumbing. Always responsive and professional. They are the only heating, plumbing, and electrical company we will call.

Manish Gurung

2 months ago

Okay these guys are awesome. Very professional! Very friendly! Easy to talk to! I would recommend using them to all my friends and family.

Jenny Taylor

a year ago

We had a wonderful experience with Jessie. He was very nice and informative. We feel so much more safe now that we had our whole house updated. Thank you Smith Plumbing for everything.

Marc Carbetta

7 years ago

Just needed a new garbage disposal put in since I can longer due this type of work with ruptured discs. Pipes leaked so I contacted them to fix their installation correctly. The plumber spent most of his time here playing with the dogs, tightened the pipes, & they tried to charge me for this. When we first filled the sink it leaked like crazy because the disposal is not mounted tightly to the drain. it is completely loose now I either have to do this whole job again myself or pay another plumber to do the same simple job Smith plumbers did not.

Victor Horton

a month ago

Brad Gillis, Was professional, courteous and gave us great recommendations on how to make our system work better. He came out to give me an estimate on zoning our home heating and cooling system. We discussed it in length and determined that zoning was not what I wanted no. Was it a cost affected way to go. He recommends an alternative, that he believes will be just as effective and be about a third of the price. He is truly a great representative of the Smith organization. His recommendations to me show that he not only has the company's interest at heart but also the customer.

SY R

a month ago

I highly value professionalism and clear communication. Tristan Hazelton, the plumber, and Taran, his adiutor, exceeded these expectations during my hot water heater installation. Tristan's plumbing expertise was evident as he lucidly explained the process. Taran, adept at procuring the right supplies from the service vehicle, showcased remarkable teamwork and meticulous attention to detail.The result was a flawlessly installed hot water heater, with the area left spotless. I wholeheartedly endorse Tristan Hazelton and Taran for their exceptional service and commitment to customer satisfaction.

Henry Johnston

2 years ago

The entire experience was amazing. Karl and his crew did an amazing job. They Treated me very well and made my military service feel appreciated. Everyone was very professional and timely. The cleaned up after their job and made a world of difference.

Mark Squire

7 months ago

Jay and Tyler were professional, awesome and very customer oriented. They were timely and efficient. They kept the customer fully informed as they did their work. They were outstanding! Thank you.

Lindsey Williams

4 years ago

I was getting new counter tops. I needed a plumber to disconnect everything and reconnect after the counters were installed the following day. Ken was fantastic!!! I had some issues with the size of the new sink and Ken made it all work and even had to make a 3rd trip to my house to get everything fixed. I will never call anyone else.

Bryce Petersen

2 weeks ago

Brad was on time and very professional. I will be using smith as my HVAC company from here on out.

Patricia Helm

a month ago

Angel is great to work with. Super friendly, fast, and efficient. He took time to explain the whole sump pump and how it works. We have used Smiths for other repairs or replacements and we’ve never been disappointed.

B R

2 months ago

Your company is the worst. There’s work listed here that you never performed. When we attempted to get the shower installed, your guys told us you didn’t do that kind of work. You failed multiple inspections. Weeks passed between visits to complete work. For example, after plumbing the hot/cold for the basement bathroom, it was weeks before anyone returned to install the toilets that had been sitting in the garage. You sent your lawyer over to physically confront my son. Finally, you obtained a lien before completing the work. As far as I’m concerned, you’re a criminal.

Angela Thaden Hahn

2 years ago

Were quick to prep for the work and do the work. Not so quick to put everything back together. Overcharged for landscape replacement. Initially sent different guys to replace landscape from the guys who took it apart. Do your own landscape repairs if you can. Foreman Jesus and his partner were great. Loved Nathaniel and trusted him. Freddie asked for full payment before work was complete. Did not appreciate that. Also felt uncomfortable that Freddie was sending someone other than Nathaniel to pick up the check when we were expecting Nathaniel.

Shianne Baker

2 days ago

I had Ridge come out and take a look at my AC. Super nice and easy to talk to. He was honest with what was wrong and instead of trying to sell me a new unit he worked with me on trying to figure out how to make it work and what would need to be done. Greatly appreciate him being honest and helpful. I asked him to just take a peak at my furnace since he was here and he did and also walked me through my options of the situation. 100% greatful for a honest worker who is there to help not make bank.

wayne brady

6 months ago

Tristen and Josh both did a great job explaining the issue and my options beforehand. The work was done in a courteous and professional manner. Will definitely use Smith Plumbing again

Lillian Renaud

2 months ago

Had a leak in bath tub drain
Graham fixed it and was wonderful person
As well as being extremely knowledgeable

john ketchell

a year ago

Having worked in the industry for over 9 years. This is by far the most ethically run company I have ever seen.I have never seen Eva or Mike cut corners on any project regardless of unforeseen problem that inevitably comes up in the retrofit contracting business.These core values are why I would not work anywhere elseJohn Ketchell

Angela R

3 months ago

Super friendly and professional. I'm excited to work with them in the future!

Michael G

a year ago

Used them for AC repair. They told me i had a broken peice and needed to quote me for it. I said ok and waited 4 days for an email. 4 days later , after i called twice, i was finally told we dont quote that and we fix that on the spot. Never was offered to me at the time. Then wanted to charge me to come back out and fix it. They are scammers and lot atleast 30k worth of business i had left for projects i needed done.

Donald Ledom

2 years ago

I scheduled an appointment for an estimate to have a water heater replaced. I was given a window from 12:00-3:00, and told that a plumber would call within a half hour of arrival. I took time off from my job to be home for the estimate, and nobody ever showed up. I called the company back,, and was told that there is no record of me ever calling....my cell phone history shows it! I have heard good things about this company, but based on my first impression I will not recommend or use them.

Pauline Haines

a month ago

David was awesome. He fixed my leaking shower head quickly and efficiently

Sam Bookman

a month ago

I am so happy with everything. Jeremy took the time to explain our options. Was very concerned about us not having hot water and got our new water heater install that day. I was concerned about the removal and installment as our house is 60 plus year old but it went very smooth. Tristan did a awesome job installing it!! We are very happy!!

tom guyder

3 years ago

Marion came out today to do my annual A/C check. She is professional , courteous and very knowledgeable. She called me 20 before arriving and let me know she was on her way. It's nice to know I will see the same people year after year. I am glad I found this company thru Tom Martino troubleshooter. I had Smith do a new central air/ furnace/water heater and home house humidifier and I am glad to know I am covered by such a great team like MARION!!!

Sherron Devonshire

4 years ago

I had a AC leak and it caused horrific damage with water saturation in my furnace components which completely ruined my furnace. I also needed to replace my AC and humidifier. I had a friend recommend Smith Plumbing and Heating. I called late on a Friday night and was greeted by great customer service. A woman answered the phone and was very helpful, l regret l dont remember her name, but she helped me immediately and within less than an hour Jared called and told me he was on his way. Jared was also had great customer service skills, licensedand extremely knowledgeable. I signed an agreement to have my furnace, AC and humidifier replaced. They offer additional benefits especially important if you struggle from allergies.On the next day l met another Smith employee named Bob. He spent time looking over the situation and answered my concerns in preparation for Sunday's installation.....yes, l said Sunday. Between 8:00 and 8:30 on a Sunday 3 licensed and skilled plumbers came to the rescue. Bob returned Sunday around 8:00 and started unloading the necessities then Clint and Braden appeared ready to install. The 3 plumbers worked hard replacing all my damage equipment, by 2:00 or a little later every thing was completed. They did more than an excellent job to make my home comfortable. My new thermostat is a mimi computer .....lt is easy to use even though my technical skills are questionable. Bob exchanged my old thermostat with batteries and replaced the new one. After the equipment was installed and tested Clint explained how to use the thermostat.I am thoroughly impressed and grateful for Smith Plumbing and Heating. Completing my job in one day, ON A SUNDAY, is totally rare. I had explained l had an emergency in my family and was headed out of town.....and they helped me out by ensuring my home needs were taken care of before my departure.Also, l want to thank Mike for scheduling his team to expedite my work needed. Thanks Mike, your company ROCKS!Thank you guys for everything!I am now a life time customer and I am recommending Smith Plumbing & Heating for your plumbing, heating and cooling needs. Also their prices are good.ThanksS. DevonshireColorado Springs

joshua grube

a year ago

The tech (Ridge) was on time, extremely professional, and very knowledgeable. He completed a repair then provided me with multiple, fair priced options for an A/C replacement. I would recommend Smith to anyone. 👌

Richard Johnston

a year ago

I could not have been more impressed with the work Smith Plumbing did to replace our water service line while and then minimize their footprint on our back yard.I called four plumbing companies after I found myself standing in a sinkhole in my garage. Nathan from Smith's came out the next day to investigate the problem and give an estimate for a spot repair. When my partner and I decided to replace the line, he returned the next day to give a new estimate. And he was able to schedule the work to begin early the following week.The work was done by Jesus and Carlos. They dug out a six-foot trench from the alley to the house that bypassed our garage and back walkway. Before the sun went down, we had water again. A few days later, CSU inspected the work, and then Jesus and Carlos filled in the trenches.I expected the backyard to look different after a job of this magnitude, and it didn't. But I was impressed by how careful Jesus and Carlos were. They removed two sections of fencing and a small part of our deck with care. And after they left, they had a jack-of-all-trades named Eduardo come out to repair the fence and gate, patch up a section of concrete, and remove the excess dirt and mud.Losing water is no fun, and Smith's responded quickly. They were patient. Their estimate was accurate. And it's wonderful knowing that they guarantee their work for as long as we live in our house. A+ job.

Shirley Casias

4 years ago

Besides offering financing which we could finally afford. The service and the technicians were very informative and extremely nice. All the work was great and Looks better than before. and there warranty's are great too. We would highly recommend smith to everyone and anyone top notch company

Bob

4 months ago

Technician did a wonderful job. Very professional and knowledgeable. Explained everything to me.

Jessica Warneke

3 years ago

I had them install a new furnace, AC, and humidifier in Dec and bought the service package as well. They have been amazing the entire time and came right out and addressed any little issues I had. Recently they sent a HVAC Tech Marion Martinez out to do the biannual service on my AC and she was amazing! It was so awesome seeing a woman doing great work! Absolutely love this company!

Michael Massey

3 months ago

So, I have a lot to share, hang with me.In April 2023, our tenants notified us of a water heater leak. Smith said they could be there in 2-days which was a Friday, so we scheduled it.Normally, I am there for any repairs or work that needs to be done at the property, but I figured its just a repair/inspection job so waited for them to call me with what the issue was. I had a feeling it would need to be replaced.I got the call shortly after they arrived that it needed to be replaced, it was super old and the leak was not fixable. There were several quotes provided, from $12,000-$2500 and they were all essentially the same unit, just different extras like extended warranty, annual inspection visits, and other bells and whistles. We opted for the 2nd to the last option which was around $3600 after asking for a discount ;) (military and first responders DO get a discount without the begging!)We scheduled the install for the Monday of the following week. Again, I am normally THERE for repairs but for whatever reason, I didnt come to the water heater replacement. I wish I had :(They finished up the same day but required one additional day for inspection. Everything was done by Tuesday and it seemed fine.By Wednesday afternoon (2-days POST install) I received a phone call from the tenants that there was massive flooding and severe damage to the garage and ceiling. I immediately left and called Smith on my way over to request they meet me at the rental property. It was too coincidental for there to be water damage in the same area where the water heater had just been installed.Oh my gosh, I lost it. The tears started flowing as soon as I saw the damage. The entire ceiling was collapsing from water damage and the interior bedroom was also caving from water saturation in the attic.I knew IMMEDIATELY what they had done wrong.Years ago there used to be a swamp cooler on the property but we had it disconnected and removed it. However, there was a copper pipe that ran from the old water heater to the swamp cooler, once upon a time. It had been disconnected and just kind of hanging out in the back of the garage, near the water heater for years.For some reason, the person who inspected it the week before to see if it could be repaired, had documented that this pipe needed to be reconnected (this was never discussed with me over the phone). And the install team that put the new water heater in on Monday didnt question the instructions provided and connected it, having no idea where it led.Little did they know the pipe led to nowhere, it just was hanging out in the attic, spraying water all over the attic-space and essentially flooding it for 3-days.Once Smith understood what they had done wrong, they called their supervisor because it was obviously much bigger than a couple of repairmen could handle.Then Freddie arrived, he is the supervisor and was really great. My husband was very upset at their mistake and I was in tears that there was SO much damage but Freddie was very reassuring and calmed everyone down and explained that they would fix it.And that is exactly what they did. E-V-E-R-Y single point of water damage was repaired. The carpet padding was replaced, the insulation was removed and replaced, drywall installed, and new paint.I have to give so much thanks to Freddie, he was always quick to respond anytime I had questions or requested an update (it took about 2.5 weeks to get everything back to before the water damage) and he was so kind.I gave 5-stars because of how Freddie handled this situation. I cant say for sure if I will call Smith for future work but I do have to say Freddie has left me feeling like a valuable customer. I hope Smith understands how important it is to have a person like Freddie on the team. He de-escalated a stressful situation and made sure everything was 100% back to normal as fast as he possibly could.THANK YOU FREDDIE!!!!!!!!!

Bernie Jackson

2 months ago

Dante & John were polite and efficient, replacing several faulty electrical items in the house.

Brian Stewart

2 weeks ago

Amazing technician, on time, professional and answered any questions I had. Listened to my issues and did their best to resolve it.

queenkittin aj videos

a week ago

Thanks David..you know your skill.

Ramon Melendez

2 months ago

Very helpful and informative regarding new air conditioning system.

Mark Miller

2 years ago

Continue to have to great experiences with the system we purchased from Smith's. The service has been taken care of and we feel that we got the best product and support care we could for our money. Mike has worked with me to clear up issues, and to make sure that things get taken care of. Always good to be able to reach out to the owner of a business to get the help that you need. Thank you.

Lonzell Brown

2 years ago

We do not recommend Smith Plumbing, Heating, Cooling & Electrical to anyone who is looking for a reliable company or if you have an expectation of professionalism. When you first have interactions with this company and up until the point that they render services to you they will appear to be an honest and reliable. But once your under contract with them and you have an expectation for Smith Plumbing, Heating, Cooling & Electrical to live up to their end of the contractual agreement prepare yourself for a complete let down. And if your not happy with their service or give them less than a rating that they are satisfied with, they will refuse you service regardless of your contractual agreement. I recommend that you go with a company that will honor the maintenance, filter changing obligation as well as the lifetime warranty agreement. The sales person will also try to get you to agree to various services claiming that these services are free but will add them to your loan, so be extremely careful and read absolutely everything. In our sincere opinion this company is extremely unprofessional, we even had someone who claimed to be the owner named Mike call us from his home extremely irrate and yelling while we were taking care of a sick family member. This company definitely in our opinion is not worth the disrespect, hassle, stress and harassment , so save yourself the headache. We recommend that you go with another company who knows how to treat their customers and hopefully will honor their contract. If I could give Smith Plumbing, Heating, Cooling & Electrical zero stars that would be their rating....This is a Response To Owners Response provided Below:Eva, I am indeed the wife of Bobby Miller I was present during the installation and most of the conversations with your company. Yes you have a large number of 5 star reviews you also have a fair number of less than stellar reviews, my review included. Like I stated in the above review this is our experience with your company as well as our opinions and recommendations to others that are looking to do business with your company. It's clear that your company is not happy with my review, we are not pleased with your companies service. I will clarify a few things for you, my husband called your company to set up a time to have someone from your company come out and change our filter which is part of the contract through your company not the warranty company. My husband spoke to someone who said his name was Freddie who refused to set an appiontment and subsequently was told that your company would not be providing us with ANY services which do not only include the changing of the filters due to the one star rating that my husband gave your company previously which you should have heard on the recorded calls. Freddie went on to say that your company does not provide services to people who are not pleased with your services and that your company has plenty of people who are satisfied and yes I do believe that this is poor service and unprofessional. Also on this conversation Freddie said that your company was going to provide a full refund for the services that your company is unwilling to provide, which has not been done to date. But for your company to completely discontinue services to a customer that you are under contract with because you are not pleased with the rating that you received in my opinion is extremely unprofessional. To address the issue that you brought up regarding my husband attitude during this conversation, it was far from irate but he was indeed irritated by the sheer attitude from your company. Oh and BTW this is not the first time that your company has been unprofessional as I stated above with the issues with Mike and since these calls were done from his home not your business you may not be privy to them but they were done as well as text messages. I understand that your company isn't happy with the rating or review but please take note, we are not happy with the services or lack there of or the unprofessionalism provided by your company.

Nancy

a year ago

Great service. Knowledgeable service personnel. Kept in touch during the process. Friendly, let you know ahead of time when they're on the way. Will definitely use them again.

Leanne Perez

a year ago

The guys Andrew and Ray were super polite and cool did a great job, and also Brian M. did an awesome job and worked hard, very professional would recommend a raise for him! I will definitely be returning to Smith PHC for future services!!!!

Donna LaVerde

a year ago

If u don't mind your HVAC folks being more interested in selling you something new than MAINTAINING what they already sold you, then this is the place for you. One star because I actively support women in business. The other stars you have to earn. After spending $16,000. on brand new equipment, M.R., the boss from Smith Plumbing wanted me to spend yet another $850. for a new AC coil that froze in the heat wave. Smith had installed my brand new furnace, this passed February, after THEIR valve failed on the air cleaning system and flooded my basement under 4 inches of water. At 11pm Smith Co. came, explained that their valve had failed, then said, we'll pay the $1600 restoration fee, (for the flooding they caused or you can call your own restoration company). As if I knew one, further the old furnace could fail any second due to possible water damage from all the water. We'll pay for the flood (THEY caused), if u buy a new furnace from us, which I did. The top of the line (supposedly) air filter they installed did a great job, but, I was told my house (or any other house) would not cool below 84 degrees in the 104 degree heat wave because that is the law in Colorado. BS. Ridiculous. No. Another HVAC company repaired it for $75.00 and no arguments.

Curtis Freeland

3 years ago

Was referred from a friend. I didn't get the same deal, but i still got a good deal. Was happy with the initial visit to pick what i wanted. Very satisfied with what i received and how it was installed. Braden and the crew were all very nice. I know they earned their 50 cents. Up and down stairs all day. The product was awesome. The crew were all dedicated to getting a good product in my home. Appreciate all the energy going into getting it installed and running.

EJ O’Hara IV

2 years ago

Rudy was extremely professional and provided amazing service! His expertise was second to none, and I’ll be sure to call him directly to service our HVAC system again… thanks Rudy!

Fred Sanchez

a month ago

Sammie was completely professional and hard working. He ensured everything worked, and showed me exactly what repairs were done prior to vacating my home. Appreciate everything he completed to make my system correct!

Candace Lehmann

2 years ago

Rudy showed up at about 6PM & did a quick review of the unit & thermostat. He checked the electric box & the solar installers had turned off the air conditioning breaker. That was the issue-so he flipped the switch & cool air came out of the vents. Rudy was very nice & professional & gave me a few recommendations about the unit for the future.

Michelle Gold

2 months ago

Brad came and gave me an estimate and was very knowledgeable and helpful! He was very polite and gave me all the information I needed! He wasn't pushy or one of these aggressive salesman,he just gave me the information I asked for and I told him I'd get back with him once I look over all the information and he was very understanding!

William Richardson

3 years ago

Very great service and makes sure the job is done correctly. Thayne stayed really late to get our ac running. Please give our technican Thayne the $20 tip because he had no cards to give us.

Jennifer Debelak

a year ago

Working with Smith was a great experience. From quote to installation was barely 2 weeks, our service consultant and the entire installation crew was knowledgeable, friendly and professional, and the quality of the equipment installed and the work performed was awesome. We are very happy with our new furnace and A/C. My husband also loves that he now has a charging station in our garage for his electric car. :)

J P

2 weeks ago

Carmine communicated well, was prepared for and undeterred by the inevitable curve balls that a 123 year old brick house can throw at you.
We will be requesting him for our next project in the near future.

Scott Ritter

5 months ago

Very prompt and timely response. Technicians were professional and courteous while in our home. Explained their findings and recommended course of action in easy to understand manner. Once our okay was given they expeditiously and efficiently completed the work. Overall excellent experience with Smith Plumbing.

Jeff Chapman

a month ago

Ryan and Nic K. just installed a cieling fan, some lights and some outlets at my house. They were on-time, professional and polite. They did a thorough job and cleaned up after themselves well. Despite there being some clutter in some of the working areas and my attic being a real pain to work in, they performed quickly. I also noticed that they did things in a safe way that was respectful to my home and to my kids and dog who were running around. They took the time to explain the work to me and answer questions, even being sure to give me updates on how things were going, without being asked to. This is the second time i have had this company come to my home, and both times they have done a great job, with none of the annoying scheduling problems or work issues that I have had with other companies.10/10 i will definitely hire them again in the future. Great job, guys!

Taylor Hubbard

a month ago

Smiths plumbing and heating has been our go to service for several years. Our most recent service, provided by Ridge Whitesel was nothing short of excellent. Something we’ve come to expect from Smiths, but still appreciate. Ridge took time out of his busy schedule to explain my options, as well as give me an honest, down to earth explanation of my current needs vs what could wait. Along with his personal opinion. Ridge introduced himself to my children and they really hit it off. Going as far as having an in depth discussion with my son about Pokémon cards. 5 Stars for Ridge Whitesel.Smiths is a little more expensive than other companies, but as with everything in life, you get what you pay for. They stand behind their work, won’t make excuses, and if something is wrong, they’ll do their best to rectify the situation. I’d recommend Smiths to family and friends. Ask for Ridge..

J V

5 years ago

At the risk of sounding like a broken record, I again wish to thank Smith Plumbing and Heating for the promptness and professionalism in resolving the issue I had over the weekend. Quite honestly, I thought that we would have some difficulty with the system and 10/10 warranties. I am glad to have been in error in this case. I owe the gentlemen who sold me the system my thanks also for convincing me not to be influenced by my previous experience.Lastly and certainly not least, I want to commend again every member of the team! It is very obvious that you guys take great pride in your work and the company you represent. Thanks for completing the work promptly, professionally and courteously

Gilbert Honsvick

a month ago

The technician was very respectful and did a great job! He made sure we where informed about all options and made sure we had the correct service. Thank you for what you did for my family amd will definitely be utilizing your company for all our household needs!

Ted Heffernan

a year ago

Pete called before he arrived and asked if he could arrive earlier than the appointment, showed up ready to go. He was extremely professional asked some cogent questions and quickly fixed the problem. I appreciate his whole attitude and also the dispatcher for arranging the appointment and sending the right person for the job. Thanks to all for a job well done!

Ronda Jones

4 months ago

He answered all my questions. Contacted the office to get my ac maintenance scheduled and he replaced the filters. He was very courteous.

George Voida

2 years ago

We have used Smith on several occasions for plumbing, heating and air conditioning services. Karl Kolb was the tech for our PM AC service. He was very professional, initially asking whether the system was working and what we needed to have done. He was able to answer all questions we had as he progressed with the service. Karl is an excellent and knowledgeable tech who provided great information for me. The work was completed in about one hour. Estimates were also provided for follow up maintenance to improve efficiency of the system. I would highly recommend him and Smith Plumbing/ Heating , rating them 5.0.

millie moore velazquez

3 weeks ago

Kyle M. And Travis B. Where amazing they stayed late and got the job done such respectful young men they did a wonderful job and made a bad being ( not their doing) good in the end I’d absolutely use smith’s again with workers like that I also had a Spicket repaired a couple weeks earlier and the guys who came to repair were amazing as well I don’t remember their names but very courteous and respectful and nice and explained everything they were doing as well great company only had one hiccup with paperwork and finally decided to call the office instead of the quote guy and the office got it all fixed in a snap they made everything fall into place and absolutely did an amazing job I’m definitely keeping this plumbing company in my phone they are amazing and compassionate and understanding in a difficult situation it really bites when unfortunately your water heater goes out in the winter and they worked with us and made it happen thank you smiths for hiring great people and doing a wonderful job Neil Nissen has also been amazing getting things took care of ac up and running again

Greg Bell

a month ago

Got a quote for ductwork repairs. Ridge provided inflation on what looks like the best sealing method I have seen. Good product, and great service. Thanks!

Michelle Secor

a year ago

The technician was very nice and professional. He did identify two problems with our heating system. The quote for repair seemed high so we looked at other options. We found another qualified plumber who repaired the system for about 70% of the quote and he found two additional issues. Smith Plumbing has done good work in the past but they are mor expensive.

Terri Casias

2 months ago

The service was outstanding. The technician was very knowledgeable and provided a thorough explanation of the maintenance process.

Tiffany Torres

a month ago

Thank you Angel! I appreciate you fixing our pipe and doing so in the pouring rain! You are the best!

Ed Rodriguez

4 years ago

Just wanted to thank Daniel (sorry don't know his last name) for a job well done on a sewer line issue i had. I contacted Smith Pluming and Heating after I found a problem with sewer line and the came assess the situation and repaired with a minimum down time. Daniel took over the repair like a professional and after cleaned up after him self... again, thanks DANIEL for a job well done.

Heidi Cummings

3 years ago

Gavin and his team member provided a quote to replace a toilet today at no charge. They were very professional and provided multiple options. I would highly recommend Smith Plumbing and Heating!

Frank Sharp

5 days ago

My AC condenser quit working and I wanted to find out if I should repair or replace. James came out and looked my system over, told me what was involved in repair and gave my enough information to make an educated decision on what could be done and the results. I am impressed with James and highly recommend Smith Plumbing, heating, cooling, and electrical. I will look over the cost of repair or replace and make my decision.

toby ritter

a week ago

Very thorough and professional. Every possibility of anything leaking water was checked until finally found. GREAT tech for a great company👍👍

Dustin Hartman

4 months ago

Furnace died on me, and the AC system needed to be replaced too. Was dealing with an awful home warranty company, then called Smith. James came out prompt first thing in the morning, was able to diagnose everything, and gave me a very transparent and fair price. Scheduled work within a week, everything done in one day! Personable, professional, honest crew. Fully recommend.

Russell Groves

2 weeks ago

Dom is very professional. Easy to talk to. Has alot of knowledge. And was able to get more help in deciding to have other options with the ac problem. He is a credit to his company. Was really nice working with him.

Katie Morton

8 months ago

Really nice staff. I had a broken leg and my spouse was deployed so I was a mess when our water heater broke. They replaced it in less than 24 hours and had a great military discount.

Robert Dyer

2 years ago

We have a middle-aged AC unit and we had Smith Plumbing and Heating come out to do an inspection and cleaning. They did a thorough and professional job and we were pleased with the service. Being an older AC unit, the next day a new problem surfaced which hadn't presented itself the day before. Smith came out the same day, identified and the problem. While the technician was working on the unit his supervisor brought out the new part to the house and stayed to make sure everything was correct and functional. All this was happening late in the 90 degree afternoon on a Friday when the rest of the city was starting their weekend. The guys from Smith went the extra mile to make sure our unit was repaired and properly functioning.The price was reasonable and the service was top notch. Our AC is running great. We are very pleased with the results and will certainly use Smith Plumbing and Heating for our service needs. I am happy to recommend them to you.

Roxi Graham

2 months ago

Jon & Dante, together, were very professional, extremely knowledgeable, and were ingenious in solving our circuit-breaker head-scratcher, problem! keep them two employed :-)Nick showed up when he told me that he would; he seemed very knowledgeable of electrical problems; also he was very helpful in explaining the situation and the further follow-up that will be needed next Wed., May 31st ... good job!

Angel Kelartinian

a year ago

10/10 would recommend!! Just got AC installed yesterday and I am so happy I went with Smith to get the job done! I’d like to give a shout out to Billy R., John H., Luis L., Nick H., and Jade for working so hard yesterday and doing a fantastic job. Everyone is so friendly and professional. Also, thank you to Mike R. for going above and beyond working with me to make this possible and figuring out a personalized plan. Huge projects like this can be overwhelming and stressful but he made it as simple as possible. Thank you to everyone!!

mr Anonymous

2 years ago

Karl was wonderful. Great job. Furnace and ac work well. Smiths is professional, great company, stand behind their work. Thank you. I highly recommend.

Mark Jakusovszky

2 months ago

Angel is a rockstar! Clearly knows this business AND excels at customer service (so does Jasmine at the shop!).Ours was a tricky job extracting the old water heater but Angel excels at troubleshooting.We now have a new modern water heater with all the latest technological & safety advances plus a great warranty.Thank you! Gracias! Dziękuję!

Lorielle Padulla

3 weeks ago

Amazing. Got everything done and explained the new system in great detail making it easy to understand. Very happy that we have AC now! Thanks so much!

Libby Craig

4 months ago

Justin was awesome and thorough, providing excellent information on my furnace.

patrick malone

2 years ago

I had an appointment for 3-5pm....someone called at 4:45 and wanted to reschedule due to a tech stuck on another job. I informed hom that I had to cancel 2 other appointments to stay home for this. He said there was nothing he could and could be out the next day sometime . I am still working amd already took time off for this appointment. I would be very skeptical about calling them again.

Thomas Thede

3 months ago

Justin was very professional and knowledgeable.

Anthony Pope

2 months ago

A+ work! I will be a repeat customer.

Andrea Messick

2 years ago

I contacted this company as my neighbor had a great experience . I paid half of my service down when technician came out to give me my estimate. Couple days later technicians show up they were unable to complete services wich they said we should have known at 1st visit however they left i call company to ask for a refund on what i had paid. They said id get partial payment back as tech said they did 1 vent wich tech didnt mention to me. After a little phone hassle g.m apologies for inconvenience and even though they electronically took my payment id have to wait for a check. 5 to 7 days here we are 17 days later no check. Accounting has no record of my reimbursement and g.m is out of town till next week so i am still out of pocket for services not completed.

Leah Shantz

7 months ago

Smith Plumbing is very impressive company. I purchased a new HVAC system to replace my 20 year old Hvac system. Also had my ucts cleaned. The technicians are are very impressive, , they are professional, knowledgeable. . Smith Plumbing will be my go to Company for all my home maintenance needs.

Pam M

2 months ago

James Jackson did our AC yearly maintenance today. He is very friendly, professional, thorough and explained everything he was doing and made a couple of recommendations for our unit to run more efficiently. We will definitely request him in the Fall when we need our yearly furnace maintenance done!

Meli Allison

10 months ago

After talking to about 4 other companies Smith had the best prices for ac installation and we also got a new water heater. They did it all in a day (didn't take the whole day) and were very nice, friendly and professional. We have 0 complaints, recommend them all the time.

Rachel Wilmoth

2 years ago

I used Smith’s for the first time based on the work they did for my parents. Jay was my technician who serviced my AC. He was great! Very professional and super patient with me while I was conducting two phone interviews. I will use Smith’s again in the future.

Bob Koontz

3 weeks ago

I would highly recommend Justin. Excellent communication skills,very competent and a good sense of humor. We will request him next time

Chris Dotson

2 months ago

James the tech was professional and courteous and fixed the problem right away.

Dennis Hayes

9 months ago

Tristen. Excellent presentation of what he would do and then did, it cpvery clean and did gtreat cleanup of his work and my cabinet, thankyou

Dylan Miehle

3 months ago

Angel was prompt, professional, and took the time to give me estimates of my different options for repair. The repair was done in a timely manner and Angel did great work, communicating with me every step of the way.

J Mil

9 months ago

Willie C. came to change my faucet today. He was very nice and professional. His work was wonderful and very timely. He did a great job!

David Paik

2 months ago

Angel did an excellent job on my plumbing repair. Thank you very much. Would definitely recommend this company and will use them again if future needs arise.

Ronals Parry

a year ago

The service was good the individual was polite and courteous and professional but I thought i would get an idomized statement of the bill in steady of just the cost. The price of what the items cost to repair the water line would have been very helpful in understanding why the cost was so high. I know that 35 dollars was the cost up front

Sterling Archer

3 weeks ago

Very professional, great service and a top notch company.

Tina G

a year ago

He was quick and professional. He assisted us with all our post move in needs while ensuring that we got the best value for his services.

natalie cu

a month ago

Outstanding! Professional yet personable!! I would trust James with such a complex task! Thank you!!

Susan Davis

5 days ago

My technician, James, did a fantadtic job. Very professional and was able to get my HVAC up and running quickly and efficiently. Great service.

Luis Rosa

a year ago

Rudy Ortiz saw me stuck broken down on the side of the road and stopped to help me out when he didn’t have to and when I had no clue what was going on with my car, he came he was polite and professional, fixed my problem that I had and then went on his way. You don’t see his kind of helpful and pleasant attitude much these days and if he was willing to take 5 minutes out of his busy day to help a stranger I’m sure anytime he’s on a call he’s the guy you want there. If anything were to happen in my home I’m definitely calling smiths and will be asking for Rudy every time. Thank you guys for hiring people that are truly professionals in every sense of the word, I’ll be sure to recommend this company any time anyone I know needs maintenance work based off the conduct and character of their employees.

David Gangl

a month ago

Very good knowledge and pleasant to work with!

Fatim Sidibe

2 months ago

When my AC suddenly stopped working, they sent a technician over within an hour and had my unit up and running again in no time. Their prices were reasonable and the service was excellent.

Dustin Longsdon

a month ago

Great experience. Friendly employees that worked to find the problem, fixed it, and gave me a great rate.

Jasmine

a week ago

Graham arrived on time and was professional and extremely knowledgeable about our water heater system, diagnosing the issue within 15 minutes of arriving. He provided price quotes on-site and thoroughly answered every question we asked. We will be using Smith Plumbing for all future plumbing needs.

Eric Katica

2 months ago

I live in this house for over 33 years. Only plumbing business I have dealt with is Smith plumbing and heating. I do small repairs my self. When I need professional job, I make appointment with Smith plumbing and heating. Great service and fair price every time. Just had my heating system serviced and gas leak repaired by Marion and Brian, great job, great price and I feel safe in my house. Thank you all.

Sam Adams

2 years ago

Smith was recommended by a friend that had AC installed by them. I got multiple estimates and went with Smith because they were competitive and Mike made me feel comfortable with the process and how they would deliver. Jon and Dylan started at 8 and worked until 8 in the evening to complete our AC install. They were friendly and diligent. We had a big crew at different times of the day and everyone was courteous and professional and worked to complete the job same day. Travis and Kyle even left after installing our water heater and came back at 7 pm to calibrate the mixing valve after the gas was back on upon furnace completion. Jonathan and Kevin put in the effort to make the electrical work the way we asked to hide the runs and give us the result we wanted. The team worked well together and while I can’t speak to reliability yet, the installation was a great experience and everything works well (we haven’t run the furnace yet, but…).

Kaela Densford

2 months ago

James Jackson did a wonderful job and eased a lot of minds and he went above and beyond to take a thorough look through things we didn't even think of.

Jeffrey Sparks

3 weeks ago

Angel was amazing. Did a fantastic job. Really enjoyed this experience. Will absolutely use this company again.

Travis Horn

2 years ago

There service was amazing. They are super nice especially Patrick. He helped us with our drain in the washer/dryer room. There work is amazing.

Isabella Gulczynski

3 weeks ago

From the dispatching company being so nice, to Josh coming out to check out what was wrong with our AC system, he was professional about it and even brought out a senior tech the same day to double check everything. They got us scheduled the same week to get everything replaced. I forget the two men who were here today. But they were amazing… super nice, and professional, clean and very efficient with time and getting all of this put together for us. We’re even getting a duct cleaning done tomorrow! Thank you to smiths plumbing and heating for an amazing service!

Matthew Kreul

4 months ago

Dante V. is by far the best in the business. He treated us like family and represented this amazing company to the highest degree.Very honest and knowledgeable company. They told us exactly what the problem was and were very friendly. No problem is too big or too small for them to handle the right way.

Nan Moak

6 months ago

My tech Brad was extremely helpful in recommending a new thermostat, and very attentive to the few items that needed attention with the heater itself. He completed the work in a timely and professional manner and was very helpful instructing me in using the new equipment!

Catherine Vigil

a week ago

Technician was extremely knowledgeable and helpful. Service was quick and efficient. Problem was solved quickly.

Nicholas Prinzing

2 years ago

Rudy Ortiz was very friendly, knowledgeable and professional from beginning to end. He came in and addressed the problems and did not insist on us spending thousands to replace our system. Instead he figured out what was wrong and fixed it.

Jaque Peterson

9 months ago

We were so impressed with the sales person that we cancelled the other bids we were going to get, and went with him that day. Everyone that came to work on the project was courteous, prompt, and thorough.

Janice Weil

a year ago

Installed new hot water tank and a water softener/filtration unit. We highly recommend them to anyone who needs any work with services they provide.Rudy installed a new humidifier and air filtration system last week. We are very pleased with everything. Rudy was diligent in his work and was very thorough in doing his installs. We give them five stars for fast, friendly, and experience personnel.

Diana Couch

7 months ago

My HVAC and A/C went out back in October. The workers at Smith got someone out to diagnose the problem and then schedule for a new HVAC and A/C unit to be installed before the temperature dropped. Everyone was super professional, and courteous. They even discovered something that was possibly installed wrong by the builders. At the end of the day my 4 year old was admiring their truck and they showed the kiddo how the lift worked. Made the kiddo's week. Will definitely use them again when the time comes.

Darci Avila

a year ago

We had our very ancient furnace replaced today. Smith was very thorough, pleasant, and clean. From Rudy, who initially came to inspect our old furnace and who set us up to replace it, to John and Elon (who expertly installed it and performed all updates needed) and Ivan and Sofia who cleaned all the air ducts. Everyone was knowledgeable, respectful, courteous, and efficient. We will definitely continue to do business with Smith Plumbing and Heating. Thank you for running an upstanding local business!

George Tuggle

a year ago

They were on time, did an excellent job on our Generator. They also installed HVAC system in a very efficient professional manner.

Shonda Siegel

4 months ago

Estevan was very professional, on time, and even fit us in for a same day estimate. We had several other contractors out to give estimates, but Estevan just gave us an at ease feeling and we liked his vision for the work.

Carriages Board Member

a year ago

Our A/C was not cooling the main floor of our town home, so we called Smith to diagnose and fix the problem. Our technician, Brian, found that coils had partially frozen and when the ice had melted, it soaked the filter and limited the effectiveness of the A/C unit. He spent several hours finding and fixing the problem.

Win Kunkle

a month ago

Rescheduled on me twice, the first time at the very last minute and the second time they said they left a voicemail, which I never got, saying they needed to reschedule again. I called the day of my appointment after they didn’t show up between the 10-12 time slot I had scheduled and was told I would have to schedule another appointment. Third time is the charm, I guess, but I won’t know because I will never call them again.

Lonnie Boyes

2 months ago

James Johnson was professional,friendly and did an Awsome job

Willow Johnson

11 months ago

Call them if youre looking for a pushy salesman. Tech needs more training on talking less and working more on what he came for . His main goal was to create urgency and push me to buy a brand new $20,000 hvac system. Worse than a car salesman. I thought this company would be women friendly bring they are supposedly women owned But my gut feeling was bad from the start. Would not let me take a photo of price quotes for some strange reason. Claims they were Black Friday specials. Got second opinion from Home Heating Service Inc and it was a completely different experience.****Response from unprofessional company- “While laughing out loud at your username... none the less Dawn I was able to find your record of service under a Dawn Cartmell. Dawn, we sent you an estimate by email for $13,313”*** Nice try but wrong customer. Get your facts straight and stop justifying your crooked company. Your “trained tech” claimed prices could not be sent by email like it was some big secret. BTW my HVAC is only 10 years old. $20,000 was one of the lowest prices. Shows how unprofessional this company is leaving nasty replies after customers honest review. You get defensive and condescending by claiming someone has a 20 year old system or responding with “sorry you don’t like our prices” after we get a second opinion and find out you’re a rip off. That’s why you only gave 3.5 stars on yelp- while laughing out loud!

Michael Smith

4 years ago

In summer of 2016 I had a my A/C checked and the HVAC guy put the gauges on and said the refrigerant was right where it was suppose to be.The first week of September there were quiet a few days in the 90's and my AC would only cool to about 74 degrees, So I got Smith Plumbing to come out because I got a coupon in the mail from them. They came out, the tech put the gauges on and spent the time need to get the charge just perfect.Now when the heat was in the 90's my AC would cool to 69 degrees.The first company obviously did a hit and run on me.Smith Plumbing definitely cared enough to take the time to do the job right. Thanks Smith Plumbing. -Dave Smith (not related).

DENNIS DiTullio

a year ago

Gilbert did an excellent job he was very professional and he was very quick to fix everything he was it's a blessing to dude to have him come out and help me with my repairs

lea elliott

a year ago

Long story short, the service is great, the technician is personable and informative. He walked me through what he was doing, patient with my questions, showed me things I didn’t know, and when the problem was determined and the work that was originally needed wasn’t required anymore, he didn’t charge the weekend dispatch fee required for coming out. This was very kind of him and greatly appreciated. Hire them if you ever need someone helpful and understanding. Plumbing issues are stressful.

Benjamin Jackson

4 years ago

Never use Smith again! I spent a fortune getting my entire sewer line replaced to the city main sewer line only to find out they did not replace the whole line. They refuse to give me any kind of answer to why they did not do the entire scope of work. They left my front yard in ruin with broken pieces of pipe everywhere and mutilated my tree with there backhoe. If you need sewer line work done go with Leo's Sewer and Drain instead. Great customer service and they perform the work as promised.

John Diggs

2 months ago

I don't remember the technician's name but would like to say that he was prompt and courteous. Listened to my requests and took care of it. I hope this gets to the technician....great job, thank you.

michelle K

2 months ago

Bob was very informative with everything. We greatly appreciated all his hard work on getting our AC working how it should. Thank you!!

Karla Mann

2 months ago

Chris was prompt and very respectful an also explained everything

Chris Harms

a month ago

Willie was highly knowledgabe an able to fix a difficult situation in an older home with multiple pieces of broken plumbing. Additionally, he was personable and explained things in a way I could understand. Highly recommebd

Nick Pancaro

4 months ago

Very polite over the phone and offered a decent quote, but require a membership purchase with them for +$300 to do any work on any property. Not the people to call if you need a 1 time job done.

Diane Robinson

2 weeks ago

Greetings. We recently needed to replace our water heater and had the privilege of working with Smith Plumbing, Heating, Cooling and Electrical. Not only were their telephone support staff friendly, they were also prompt to answer and return my calls.We had the blessing of working with Willie, an experienced and seasoned plumber. When Willie showed up to our house, he brought with him an array of plumbing experience and expertise, an in-depth knowledge of the local code requirements and he performed the work with a heart of integrity. Willie’s caring heart and his professional approach were evident as he made several great suggestions that were quite helpful. And he clearly explained our options. We were grateful for the same-day installation as we had been without hot water for several days.I would absolutely recommend contacting Smith Plumbing, Heating, Cooling and Electrical for home services. It was a great experience working with them!

Christopher Smith

a week ago

Tech was professional, knowledgeable, efficient, good humored. Great experience!

Tom Victorson

a year ago

The technician who performed the AC routine maintenance, Jaquan Walker, was thorough and performed the maintenance in a timely manner. He completely explained what he had done to service my AC, explained and showed me what I might encounter at next year's service. He asked if I had any questions regarding what he had done and offered to review programing the thermostat if that would be helpful. I was completely satisfied with the service provided by Smith Plumbing.

Bertie StCloud

3 years ago

Mike and his company have earned a 5 star review after much needed customer service. I'm not going to lie, in the beginning of Mike taking over Smith plumbing there were issues - but Mike knows how to make things right. He's not only made it right in my book, but for my own company's book as well. Definitely a plumbing company that wants to make it right... and keep their costumer's happy.

Morgan Gary

4 months ago

Review and assess possible A/C installation....very thorough and courteous service. Knowledgable...

JoAnn Wood

a month ago

Jay was great. Very friendly, did a great job. Answered my questions.

Deb schubert

3 months ago

Quite extensive replacement of pipes under house. They were courteous, informative, professional and were very accommodating to making the experience as tolerable as possible! Highly recommend Smith Plumbing and feel confident they will keep our home running smoothly in all areas of their expertise!

Kai Kubpart

a year ago

Smith plumbing and heating was a pleasure to work with. They were punctual, knowledgeable, helpful, on time. Definitely a quality contractor.
I would recommend them to anyone needing plumbing or heating help !

Bruce Richards

11 months ago

Matt did a great job providing an AC install quote. He explained each line item well and made sure we had no questions before he left. Even offered current installation dates.

Brian Arant

a year ago

Our AC went out on a Saturday when it was 99 degrees outside. Smith was the only company that answered the phone when I called on a Saturday. We discussed the issue over the phone and decided the 21 year old AC unit was not repairable (needed R22 freon which was too expensive) and set up an appointment to come out and give a quote for a new AC and furnace on Monday. The end result - by Wednesday I had a brand new energy efficient 5 ton AC and 125,000btu furnace installed, new smart thermostat installed, air duct cleaning and sealing performed along with fixing several things that were not to code from the original install. They were very professional, cleaned up their messes and went above and beyond to make sure the new unit was installed better than the original. The duct sealing really helped stop the leakage in the basement and made our master bedroom more comfortable in the evening since the air that was going to the basement now went to the rooms upstairs. The house used to take 3 hours to cool down from 83 degrees to 76 degrees on a 100 degree day. Now it takes about 45 minutes to an hour. Huge improvement! The best thing is, all parts, labor, and maintenance is covered for 10 years. Most places do not include labor past the first year or maintenance at all. They are not the cheapest priced place in town and they are not the most expensive either. They are priced right for the level of service received. With all the shortages in equipment, I am glad they were able to get the brand and models I wanted.

Mary K

2 years ago

Service was great, but I feel pricing was high. If it’s not an emergency and you have the time I suggest to get more quotes.Thanks for the feedback. This was not a complaint only a suggestion based on my own pricing of the parts and the techs time spent on the project.

Ashley Wainio

2 months ago

All the electricity at my house blew out with hundred of lbs of dog food in our freezer so I was stressed out! The breaker box blew and sparked in a couple different locations, I really was fearing the worst. Especially because it was already getting late in the day. I agreed to the priority fee and Estevan was out there within around 30 minutes! After a quick inspection he identified the problem in a matter of minutes. A screw had gone through multiple wires in our breaker box. It fixed the electricity in my basement as well which I had thought was a separate issue. Was so happy with how quickly he handled everything. Super professional and respectful. Would absolutely use them again.

Dale Scott

2 weeks ago

Very knowledgeable. Great work and service

Jerry Humphrey

10 months ago

Very satisfied with the job they done. The did a good job very clean and organized as well as knowledgeable. I will use them in the future for all my HVAC needs and maybe more.

Christina Seidl

2 months ago

Ridley and the team did an outstanding job with a high degree of professionalism and excellent quality of work!! Would definitely recommend them to represent Smith Electric for future work!

Ken Carr

a year ago

***Update - August 12, 2022 ***I had Smith Plumbing, Heating, Cooling & Electrical come out again to do a whole house electrical inspection and check a couple of known problem areas.Estevan Gonzales came out and did a great job. He explained everything he was doing and why. He was professional and friendly and anytime I have an electrical need, I will call Smith Plumbing and ask for Estevan.Thanks Estevan!*******Our central AC wasn't working as well as I thought it should, so I contacted Smith Plumbing, Heating, Cooling & Electric, as I had them come out previously for a plumbing issue, and was pleased with their service.Rudy came out to perform a cleaning that was scheduled and was able to determine some issues with the condenser unit fan motor, as well as issues with the filter and a need for a cleaning of the blower wheel inside the furnace. He completed the cleaning at the first visit and a follow up visit was scheduled for the additional repairs.Rudy's second visit was just as pleasant as the first, and he was great in answering all my questions about why this and why that. He explained why he had suggested certain items be replaced and others cleaned, and I greatly appreciate his taking the time to do so.While I ended up spending more than for just a special cleaning, I am very happy with the suggestions and changes that were suggested.I highly recommend Smith Plumbing, Heating, Cooling & Electrical & Rudy for any of those needs.

bwh

2 years ago

Marion Martinez inspected, tested, and cleaned the 21-year old furnace in my Pueblo West home. She was punctual, friendly, professional, knowledgeable, and gave me some good advice on how to best maintain my furnace. Despite the age of my furnace, she declared it safe and operating properly, and did not try to sell me a new furnace like other technicians often do. I would not hesitate to call Smith Plumbing & Heating for any HVAC problems or preventative maintenance.

Renate Williams

9 months ago

Karl Kolb has been very professional and a first rate honest technician. Will recommend your company to everyone!!! Will also do any future business with Smith. Outstanding service.

Lachlan Simpson

3 months ago

They came to my home and quickly identified the problem with my air conditioning unit and were able to fix it in no time.

John Nobles

4 months ago

This heating system check up was part of my annual maintenance program. The service tech arrived on time and was professional in his dealing with the service. He completed the work in a timely manner. He offered some suggestions to my questions. I recommend this company to friends and family for their services.

Hope AuBuchon

a year ago

The tech called when he was on his way. He looked at everything before going over our options. He quoted repairing our system and then offered to put together a quote for a new system. Our system is over 20 years old so needed replaced. Jesse put together 4 options and showed me how to view the details of each. He then left the house so that we could discuss our options freely. Once we made a choice we called him back in. Jesse was able to get a install appointment within the week. He also reached out and got a portable cooler for us to use while we wait for install. So far I am pleased with my decision and will leave an update after the install.

Chris Em

a year ago

I called Smiths to come out and take a look at our air conditioning unit because it just wasn't performing like it was. Josh and Jesse came out to look at it and I got a quote from them for different options that could be done. I did not have any work done to it as of yet, but we will be in contact as soon as we know what we want to do. Josh and Jesse were very knowledgeable and taught me some of what was going on with it and why.

Kimberly O connor

2 weeks ago

Very professional, detail oriented, and pleasant. I could tell he really like's his job and employer.

Carol Braker

2 months ago

Carmine did a great job! He was super communicative and positive and on time. Gave me all my options and then when we had a little glitch after the install he was back the same day to make a quick adjustment. Super happy with this service.

Gordon Burton

a week ago

James was great! He told me everything he was doing and kept me fully informed of the process throughout his diagnostics of our system. I look forward to working with James in the future.

Claudia Young

2 months ago

Replaced a toilet broken by a previous repair. Expensive, but new works amazingly well. Both young men were friendly and considerate, senior partner was knowledgeable and quick. Younger was learning and eager.

Angie R

3 weeks ago

I give 10 stars!! Very professional knows what he’s doing. Explained things to me thoroughly. I was very very impressed. Came and installed the air conditioner.and did an Awesome job . Excellent excellent excellent..The air conditioner works great. You all have a great team at this company and thank you very much. I have to say one thing everybody I have dealt with through this company has been very, very courteous very polite. Amazing. It’s so refreshing

Melissa “Lisa” Rolli

a year ago

I had a backup in my house that came from several different sources. That lead this company to find the root cause and work with us to fix it. They were fast, professional, courteous and treated me like family. I highly recommend Smith’s Plumbing and Heating!

Jessica Sandoval

a year ago

Smith Plumbing and Heating has done a great job! They did extensive work on our heating, electrical and sewage systems. They were all prompt, courteous and professional and all of the techs that came out to our home had a wealth of knowledge in each of their disciplines and treated our home and family respectfully! I am also appreciative that they cleaned up after themselves at the close of each day! I am also thankful to the whole office team (from the ladies fielding my calls to the finance department and project coordination) for the considerations and professional manner in which our projects were handled. I'm grateful for all of the work done by the whole team over at Smith Plumbing and Heating!

LeeAnn Red

a year ago

I speak highly to friends and family about this company! And I extremely recommend requesting their most professional and dependable employee, Rudy Ortiz. Rudy was knowledgeable and resourceful with the products/ services we had requested. He never once undermined the situation and made sure to.go out of his way to sure the rest of the system was working properly.Highly recommended!!+Thank you again!!!

Arlinda Wardlow

a month ago

I received great service for different services I have requested. I have had them out to replace an outside water faucet, install a new air conditioner, clean the ducts and vents, and inspect damages caused from broken water pipes. They are always friendly, efficient and do a very fine job. Every Smith employee who has worked on these projects has done a superb job. I want to recognize Elizabeth, Heath, Mike, and Rob for their help with the latest project (inspecting water damage caused by broken water pipes and identifying whether furnace, air conditioner, and other items were damaged and inspecting to see if the water and mud was dried up and if mold prevention was used, in addition to putting together a list of things that needed to be done to correct water damaged areas, etc.) helped me with. They were so helpful and spent a lot of time. They were very efficient and professional. I would also like to recognize all of the many Smith employees who helped with the installation of my new air conditioner, cleaning the ducts, replacing the outside water hydrant, and other things I may not included. There were so many employees working on those projects that I didn’t want to write in all the names of those employees because there were a few of them who did not give me a business card and I did not want to leave anyone out of getting recognized for the tremendous jobs they did at my house last Fall. I hope their bosses recognize all of them, because they all did a great job. I would highly recommend Smith Plumbing Cooling & Electrical for the great work their employees perform. It is a great company.

Zane Fraser

3 months ago

They are highly knowledgable, professional, and always on time. I can tell with certainty that they are the best in the industry when it comes to fixing any issues with the air conditioning.

FreeWalker

2 months ago

Nathan, Chris Collins, Jordan Reese were great techs and got our garbage disposal installed quickly and professionally!-Sean Johnson

Kathy Hynes

3 years ago

Marion, was wonderful! She taught me how to keep my return and duct work cleaner. She was very professional and friendly. I have had fantastic service, and I love my central air! I'd recommend this company to all my friends.

Richard Harrington

2 days ago

David is a solid individual and a professional plumber. One of the best I've worked with. I would highly recommend. If the office staff where more organized and courteous it would improve things even further.

Alexander Miller

2 months ago

About a year ago, Smith plumbing quoted my father 31,000 for a plumbing fix to dig up the yard, install new pipes, and pay for ‘traffic control.’ I was not the customer, it was in my fathers name and I am posting this on his behalf.Thankfully, we took the time to look into the business, determined they are a sales based company, and was able to fix the problem for a few hundred dollars from another local plumbing company. They WILL MISLEAD YOU FOR REVENUE.I posted a review last year, one of the managers called my father and asked for the review to be taken down to “protect the company imagine.”I complied, thinking that maybe Smith plumbing was right and that we did need to do extensive repairs.But here we are a year later, 31 THOUSAND DOLLARS NOT SPENT, and we still have not had to replace what SMITH PLUMBING RECOMMENDED.I am posting this to ONLY warn others to STRONGLY SEEK A SECOND OPINION.It’s sad that companies, who take pride in their reputation, take advantage of their own members of the community.I WILL NOT TAKE THIS REVIEW DOWN AND I HOPE OTHERS SEEK A SECOND OPINION BEFORE REACHING OUT TO SMITH PLUMBING.

Dean Dewald

a year ago

Ridge W. was the repair tech. Five Stars for him! He was very professional and timely. He assessed the situation and gave me options for repair as well as replacement. He ran to get parts and was back in no time to do the repairs. He had the system up and running in a short amount of time. 10/10 would recommend.

Kathy Whorten

3 months ago

Dayton arrived on time for our heating maintenance. Very polite and professional. Answered all of our questions. Highly recommend Smith's for any service. Kathy Whorten

Lisa Espinoza

2 months ago

Tristen was great! He explained everything to my husband and myself.

Rich Valdez

a year ago

Fantastic customer service. The tech who performed the maintenance explained everything being done. I now know what to do going forward to help maintain a healthy ac unit.

Melanie Boyle

3 years ago

Marion came out to service the HVAC and was very professional and informative. She was attentive and answered all of my questions so that I could easily understand what she was explaining. I would recommend their services to anyone

Samual Vogt

a month ago

The plumber that was sent to my house was extremely helpful and gave me the best quote on the work I needed done. 10/10 would recommend to anybody that needs help with any job small or large.

larry buxmann

3 years ago

Had my air ducts cleaned and new heater with air conditioning installed. Admittedly the air ducts were long overdue, just a reminder to myself and others to have them cleaned once a year and might as well have it done by a great team that did a wonderful job! :-)

Scott Himes

3 weeks ago

Phenomenal work by Graham Priester. Absolutely the most professional and knowledgeable tradesmen in Colorado Springs. I would recommend Smith Plumbing to anyone.

Chris Andrews

3 months ago

John was super professional and knowledgeable. Inspected our electric system, quickly found and fixed a couple issues and was on the way.Willie is outstanding. Called to deal with a leak coming from our master shower. Knew exactly what he was doing and quickly got the repairs done while being personable and professional.Larry was also outstanding. He patched some drywall for us from the plumbing repair and another issue we needed to have fixed. He worked quickly while still doing a fantastic job. Very professional friendly.Couldn’t be happier with this company’s services so far.

Jose Feliciano

2 years ago

Patrick contacted me prior to showing up to let me know how far out he was. Then he proceeded to ask me if I wanted a coffee, coke, or another beverage which was a nice offer. He showed up on time and asked multiple questions, inspected the area where water damage was and then he went on to find the bathroom overflow cover was flipped upward and also was missing a seal which led to water getting though when bathtub was filled by my kids. Patrick noticed more water damage and recommended Deep Water Emergency Services to come out to inspect the water damage closer. Patrick was very polite and professional the whole time. Wonderful service from Smith Plumbing & Heating member Patrick.

Dan

2 months ago

Brad Gillis stands out in the service industry. He is a model of honesty and accuracy, consistently providing clear and factual information. His approach to customer service harks back to the 1950s - a time when customer satisfaction was a priority.Brad's respectful attitude is noteworthy. He treats each customer as an individual, listens attentively, and responds thoughtfully. You never feel like just another task on his to-do list.One of Brad's strengths is his extensive knowledge, especially when it comes to replacing hot water heaters. But he doesn't stop at doing the work - he explains it. He breaks down complex processes into understandable steps, which is really appreciated for those of us who aren't so technically inclined.In short, Brad Gillis is a true professional. He exemplifies positive service with his honesty, respect, and knowledge. He's someone you can trust to get the job done right and keep you informed along the way.

Kim Kammer

a month ago

Very professional, explained everything in detail very helpful! Hands down one of the best

S Wal

9 months ago

Great company. They are professional, work as quickly as possible, and explain options when necessary. They also have the latest technology which allows customers to pay for services quickly and efficiently.

Lynne Anderson

11 months ago

Just finished up a visit with Tristen Medina and Carmine Tagliere; both were very respectful, helpful, and thorough with the service call. This was our second call to Smith's, our first for plumbing issues. Great pricing and they come when they say they are going to come. Can't recommend them enough.

The Doebler Fam

a year ago

Smiths has amazing techs, very personable and professional. We are so pleased every time they come out from installation to maintenance.

Paul cohen

3 months ago

Again Smith Plumbing, Heating, Cooling and Electrical - Colorado Springs proves to be informed and informative. Their annual service contract has is helpful both for maintaining the mechanical system at my home and keeping me informed about it's condition and ultimately future replacement options.

Greg Smith

a year ago

Rudy was great! Explained what he was doing while inspecting the furnace! I appreciate it. Will have him come back again for the AC tune up when it warms up.

Matthew Carpenter

3 months ago

Everyone I've spoken with from Smith has been courteous, professional, and did a great job explaining everything I wanted to know about their work in great detail without talking over my head or talking down to me - everything they told me was easy to understand! Nobody ever tried to give me an urgent call to act immediately on anything or made me feel pressured for any upsells - anything they suggested for different options was just that, a suggestion, with very good explanations as to why. They gave me a great value on my furnace replacement and central A/C install last year, and helped me with plumbing issues just this week (toilet leak and some water hammer/pressure problems I had been long ignoring). I feel a lot safer about my plumbing now that they've fixed both things, and I've already recommended this company to friends and family.

Sheri Biskup

a year ago

Technician that came for an estimate was excellent and quite knowledgeable. However, bid estimate was nearly twice the dollar amount of another very reputable plumbing company on the same Bradford White water heater.

Tasha Struck

a month ago

Kevin was very nice and knowledgeable.

Jacquelyn Raye

3 weeks ago

James was attentive to our needs, very helpful and friendly.

Melissa Favero

a month ago

I had one of those situations where I had a noise, but the noise never happened when anyone was around. I was able to get a video, and after watching the video, Angel had an immediate idea of what the problem was and was able to verify in minutes. He was very courteous, had a great personality, and answered all of my questions no matter how dumb I felt they were. Definitely will be using again and will refer anyone that asks me if I know a good plumber.

DAN COLLISON

3 weeks ago

Brad did a great job! On time, courteous, knowledgeable. A consummate professional. Ed will use this business again and will ask for Brad!

John Scott

a year ago

Customer service and appointment scheduling need work. Overall, Techs are professional and courteous. They know and perform their jobs as expected. However, we've scheduled 2 seperate services with this company and BOTH times the Techs arrived about an hour (or more) past the scheduled time frame given. That's with the USA membership. Neither time did the Techs call ahead like we were told would happen. Both times we called the main office for an update as to where the Techs were, how much longer we'd have to wait and both times the main office couldn't or wouldn't tell us anything more than they're on their way. Seems there may be some lack of communication or tracking within the company. Again, the Techs (once onsite) and professional and courteous. We're happy with everything we've had done so far but the front office and scheduling personnel need to work some things out.

Allan Hudson

2 months ago

Fix shower up stairs bathroom had to replace pipes an tile. Did a good job.

Kevin Orcutt

9 months ago

These people charge way too much ! Please get quotes from other companies before signing service contract! Other companies charge far less. We went with fountain valley mechanical.

Harvey Shonts

3 months ago

We had lost power to our heating and thermostat. I was able to make my appointment on line with a time that worked for me. Neil Nissan communicated with me about his time. He was able to troubleshoot and fix the problem so fast and efficiently

Nick Davis

2 weeks ago

James, my technician from Smith, Plumbing Heating, Cooling, and Electrical, was professional, personable, and 100% genuine and, as such, is well deserving of a five star rating. He provided me with a quote for the installation of a new HVAC roof vent (to replace my aging, weather damaged vent) and inspected the vent line for any water damage (which fortunately I did not have). James was knowledgeable, answered all my questions, and passed along good tips during the inspection that I, as a first-time homeowner, appreciated. For example, explaining his inspection of my aging water heater and telling me what signs to look for so that I’ll know when it is time to start thinking about a replacement. I went ahead and scheduled the new roof vent installation with Smith for next week and, given my overwhelmingly positive interaction with James today, I’m confident that entrusting Smith with HVAC work on my house was a good decision.

Tim Brennan

6 months ago

Excellent job by Josh who was very knowledgeable and helpful! Great value and I highly recommend Smith!!

Kathy Logan

a month ago

Joseph explained things much more clearly as he worked than has been explained in the past. He put in the extra time on Saturday to fit us in since he was working on an emergency all day Friday.

Bruce Larsen

6 months ago

Called them out to see what the problem was with my basement sewer sump pump. Rather than determine if there was a blockage their only solution was to try to sell me a new pump for 10 times what I could buy it myself for.Saw your response. There was nothing wrong with the pump. Called another plumbing company. They removed the pump, cleared a plug in the pump, and reinstalled it. Cost to me was 650.

Franchesca Alires

a year ago

I called Smiths today after receiving several other estimates or just not getting any follow through from other companies. I was met with warmth and great customer service as they were able to get a technician to come and do a same day estimate in Pueblo. The technician was very polite and thorough in his estimate. There were things he went over that I wasn't made aware of with other companies. He was very knowledgeable and informative. I would have had to do my own research and work in regards to obtaining a permit for the work that is necessary with installation and was delighted to learn Smiths takes care of every last detail. The technician worked with our needs and Smiths gave us a very fair and competitive price for top of the line equipment and services, making it by far the best estimate that we have received amongst several small and large scale companies. I am extremely pleased with their professionalism and would highly recommend them to anyone who is looking for prompt, professional and fairly priced services.

Jimmcp68

2 months ago

Tristen was an exceptional worker. I would recommend him for any job.

Ron Arbour

a month ago

I scheduled an appointment and got someone out within the following week. They arrived within the time window and did an excellent job. Brad was very informative and helpful with the issue. I would 100% recommend this company to another person based on my experience.

James Hamlett

a year ago

I used Smith Plumbing and Heating all the time. They've always provided a consistent level of excellency and professionalism. I will absolutely continue to use them for my Plumbing, heating and cooling needs

Anonymous

a month ago

Showed up and polite. Wow definitely more on the costly side. Wasn’t expecting that quote!!

Brian Walsh

2 weeks ago

My A/C capacitor failed & Smith had day of availability. James jackson arrived & was knowledgeable, courteous & offered his expertise on our 70 year old home. James let us know he installed a part better than factory as well (w/ a 5 year warranty).

Melody KPZ

4 months ago

Justin, was great! Very polite and mindful, and didn't leave a mess. He explained everything to me so I would understand everything her told me. I would have him back I my home for service anytime.

gabrielle williams

a year ago

Excellent, prompt service, and fair pricing. I had a very helpful and insightful plumber come add a shutoff to our leaking outdoor spigot- Pete was great and helped quote me for a few other future repairs on our home as well! Thank you!!

Lindsay Andrus

a year ago

Pete came today and Bryan came last week both of which I highly recommend. They were both so professional. I had a clogged pipe I had been working on for 3 days and couldn't get it but Pete took care of it in less than hour. And Bryan fixed my frozen ac unit. I would recommend Smith's to anyone who asks. Everyone I have worked with there is so friendly and professional. Thank you guys for everything.

Barry Patterson

a year ago

Plumber was professional, knowledgeable, friendly and responsive. Did the work needed but advised I didn't need a more costly repair I thought was needed, so saved me money, which I appreciated. I was a little surprised he didn't wear a mask as any other tradesmen coming to my home have done.

Chester Wheeler

2 months ago

Quick work and on time. Very knowledgeable about the system and the fix.

Dominique Flores

3 months ago

Best in the business! I would recommend to everyone looking for fast reliable service and a good value!!

Jeremy F

a year ago

Our furnace was installed by Justin and Gary. They did a fantastic job working in our difficult space and made sure the job was done well so we would have heat that night. Thank you very much!

Coley Pilk

a year ago

Air conditioner went out in the midst of August. Called one company and they barely looked at it and said it would cost $10,000. Called Smith and they had James out the next morning.He walked me through everything he saw. He never made me feel overwhelmed and explained everything in great detail.I have never felt so at ease during a purchase like this. 100% will call Smith for all our Plumbing and Hvac needs. My family thanks you!

Emilie Andrews

3 years ago

We had a tankless water heater and a full furnace/AC installed by Smith Plumbing recently and we were so impressed with how clean, polite, and professional all their employees were. They wore masks and shoe coverings, they consistently updated us on what was going on, they explained options and choices without any pressure to commit to a more expensive option, and we are so happy with the install and the products a couple weeks later. We wouldn’t choose anyone else to do work in our home because we had such a wonderful experience with them.

Judy Bogard

a year ago

We were extremely pleased with everyone from Smith Plumbing and Heating. When our air conditioner went out, Jesse explained all our options thoroughly. Great guy! John and Nate worked diligently replacing our AC and furnace and explaining everything. Sophia and Chris cleaned all our vents and took us through the process of sealing them as well. And Carmine was delightful as he repaired a small hole from the thermostat replacement. Smith has an amazing team. We are so impressed and highly recommend this company!

Dan Sexauer

5 days ago

Saul was professional, knowledgeable and had great customer service. I would definitely recommend Smith Heating Cooling Electrical and Plumbing to anyone!

Bryan Ohler

a year ago

The technician was on time, courteous, friendly, knowledgeable, and thorough., Repair was explained before being done, and was done quickly and my AC is running great again.

Elaine Hill

a year ago

I have used Smith exclusively over the last several years for HVAC, plumbing, and electrical work. Their technicians are very professional and knowledgeable. They explain the problem and the options for the solution and get the job done in a timely and efficient manner. They are awesome to work with and provide excellent service. They will continue to be my go-to company.

KEN NORD

11 months ago

Although we did not use the service, we were absolutely pleased with Ridge Whitesell, the tech and estimator. We are going to proceed with this project in the coming year. Ridge was completely forthright with us. I really appreciated his honesty and knowledge. We will call him back next year. I would totally recommend Smith plumbing and Ridge for all your plumbing needs.

John D

6 months ago

Quick response. Diagnosed our WH issue correctly, went out and got the repair parts and returned and fixed it right away. Really impressed. Outstanding service.

Smith Plumbing, Heating, Cooling & Electrical - Colorado Springs