Best Sump Pump Problems in Cincinnati OH

Very professional. Installed a new outside faucet.

Steer away!!! Their technician did not see a tennis ball stuck in my downspout drain and claimed that downspout drain was broke and smashed down. I took this pic with my phone. I called to get my hard-earned money back. They wouldn't refund! The guy on the phone was not apologetic at all and claimed they had done everything right.

Damon did a fantastic job and his communication was terrific.

The guys did a full drain line replacement from cast iron to PVC. Job was quoted as expected and performed in a timely manner. Very happy with the service.

Friendly and helpful when it comes to advice along with what happened and how to help prevent it in the future.

Tyler was super professional given the current Covid situation. He was able to clear and test our clog and put a cleanout in very quickly. He was also willing to talk me through why we were doing it the way we were, and how that would help in the future. Couldn't be happier.

Shawn did an excellent job. He was able to find out kitchen plumbing leak. He did the repair work and was very efficient and the quality of the work was excellent! Thanks for being very knowledgeable, friendly and professional!

Ryan provided outstanding service as he repaired a shower and installed 3 toilets. He cleaned everything up, and was even able to finish the job for less than the original estimate. We appreciated his transparency and work ethic. We told my 80+ year-old mother that this was a plumber she could trust. She called the next week and agreed that this is a company you can rely on. Thank you, Schleuter Plumbing!

Thank you, Five Star Cincinnati Plumbing, for your same-day response to my water heater issue! I greatly appreciate your prompt service and excellent work.

On a Saturday we had a bathroom drain problem, called Rotorooter for a service call, the tech. Russell Moore arrive timely, checked out the job, priced it and started right to work. wasted no time. He was neat and clean, worked very efficiently, was finished, cleaned up the job, very neatly and, finished in a very professional manner. Not our first, probably not our last visit.

I can’t rave enough about this company. This is my 2nd time using them & this time was more stressful. From beginning to end Alex & his team made the inconvenience of not having a toilet less stressful. He explained it start to finish, showed up on time, worked quickly & efficiently, and were able to finish exactly as they planned. His team goes above & beyond. Herrmann has a customer for life. Thank you. This team will do well & show up for you. HIGHLY recommended.

Cody arrived timely and well-prepared, with a big smile. He was polite, professional and knowledgeable. We walked through the issue and he respectfully described the options and costs…then quickly & efficiently handled everything, reviewing the work upon completion to ensure we were satisfied. We’ve used BEST Plumbing several times now and will continue to recommend them!

Mr Franklin was very professional, pleasant to talk to, and did a good job of explaining everything about what the problem might be with our dripping shower head and what it would take to fix it. He and the company were very nice about when they arrived to the appointment due to a family member sleeping during the morning because of working a night shift, which I really appreciated.

Contacted via Angi for repair/replace of water heater. Spoke with Eric Warner 3 times prior to him responding to my home for an estimate. At no point during those conversations did he mention a $129.00 Trip charge. No other contractor requested a charge for an estimate. If you contact or are contacted by American Rooter, be sure to enquire about a fee for an estimate. I will also be filing a complaint with the BBB and Angi.

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00

We had a major pipe burst in our bathroom which flooded our bathroom. G&R Plumbing came out at the time they said, and fixed it in 30 mins. I highly recommend them and will definitely use them again.