Description
When you need an emergency plumber near me in Cincinnati or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair & replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, main sewer line blockages, slow draining shower and bathtub drains, and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services, fixing and cleaning up flooded basements. Roto-Rooter is a 24-hour plumber near you and provides emergency service. Now offering water softener systems.
SERVICES
Augering, Brush Coating, Full Pipe Relining, Pipe Descaling, Pipe Patching, Pipe Restoration Services, Trenchless Excavation, Zero Dig Pipe Restoration, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Drain Cleaning 🛁🚰🔧💦💧🚽, Bathroom Plumbing Faucet Repair 🛁🚰🔧🚿🛠️💦💧🔩, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Company, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drain Snake, Drain Snake 🚰🐍💦🚽, Drains Clear, Emergency Flood Service, Emergency Plumbing, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, High Pressure Water-Jetting 💦🏡🚰💥💧, Kitchen Sink, Kitchen Sink Drain Cleaning 🍽️🚰🔧💦💧🚿, Leach Field, Leak Repair, Licensed Plumber, Location Change, Main Sewer Line Drain Cleaning 🏠🚰💧💦🔧🚽, Outdoor Plumbing Pipe Repair 🏡🚰🔧🚿💦🔩🛠️, Pipe Repair & Replacement Services, Pipe Restoration, Plumbing Company, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair & Excavation ⚒️🕳️🚜🔧🚰🚽💧🔩, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Drain Cleaning 🚽🔧🚰💦, Toilet Plumbing Repair 🚽🔧🔩🔨🚰💧, Toilet Services, Unclog Drain, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Mold inspection, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Plumbing fixture installation, Plumbing services, Repair water fixtures, Drainage service, Water Softening & Filtration Systems,
Reviews
Brad was personable, professional and very knowledgeable! Did an excellent job with a great result! Would definitely recommend him and this service!
Ryan was very friendly and professional and explained what was happening with our piping.
Tammy Newberry
4 months ago
Very nice did good job took 10 min to unclog toilet was charged 251 i felt like over priced
Marianne Meyer
5 months ago
Service people were professional, personable and best of all, they got the job done in a timely manner.
They were there literally 30 minutes after I called about a drain clog. Great service, and a super friendly technician
Lauren Sheets
4 years ago
John came out promptly to help fix our master bath on a Saturday night. He couldn't get a hold of the parts at that time of night so he made sure we could have water to the rest of the house until he could get back. He came back the very next afternoon, a Sunday mind you, had it all fixed within an hour. He was efficient, friendly, and patient as he explained the problem and answered our questions. We HIGHLY recommend using this company.
The Gentlemen, Zach and Chuck were very helpful in explaining things to me so I could understand what needed to be done in fixing my plumbing problem. Their work was done in a timely matter and they left no mess for me to clean up. I would recommend Rooter- Rooter to anyone with a plumbing problem.
Benjamin Torres
2 years ago
Johnathon was very professional. He explained everything he was doing and went above and beyond what I expected!
Kristi Hodges
2 years ago
Shawn and his partner were very nice and explained everything well. Enjoyed our experience.
Shellie Reilley
9 months ago
Very professional
The problem was fixed and everything is working fine. But I have a toilet bowl that is now permanently damaged and the cost of the service was about $450 too high.
Plumber was great. The company's method of handling appointments is bad. Told appointment was available 12-1 so booked it. Called at 1:30, was told someone was being dispatched. Called at 4, was told they'd send first available tech. Basically seems they tell you an unrealistic time just to get you to book, then string you along figuring you're unlikely to cancel.
Carmaletia “Lady GoDiva”
3 years ago
Dr. Robin Poe
4 weeks ago
Tommy G (2303) was so kind, professional, and did the two installations in good time. He was meticulous in installing the two new toilets with care and precision. He explained everything and left the area clean when finished. His expertise was evident, and his sweet manner was appreciated! Thank you for sending me such a great technician! He definitely autographed his work with excellence
Audrey Morrison
a year ago
Many thanks to Harry for his efforts to replace a broken kitchen faucet. His knowledge and kind attitude made a really positive change to a couple of rough days.
Robert Detzel
2 years ago
Nikki Reynolds
a year ago
John was fabulous! His knowledge helped uncover and additional need and he was professional in all aspects. I most appreciated the time he spent to explain what had cause the uncovered issue.
John did a great job and was very informative on next steps.
Mike worked very hard to clear out my storm drain only to find the pipe has collapsed, but he did get to drain again.
Called for help with a drain clog. Shaun was on site within 90 minutes. The response was quick and professional. Shaun was mindful of any potential mess and took precautions to minimize them. Once the problem was solved he made the extra effort to make sure there were no other problems. I could not have asked for any better service than I received. I highly recommend rotorooter and shaun in particular.
Jill Buchmann
7 months ago
Jason and Tony were wonderful! We had a few hiccups that were not their fault but they explained all to us and finished the job in spite of the delays. They were great through out the entire job! Thank you!!
denise williams
a year ago
Michael Federle
a year ago
Everything about our experience with Roto-Rooter was positive. A very unfortunate and untimely plumbing event could have been worse but Clayton our service rep was responsive (holiday emergency call) knowledgeable, courteous and professional from the time he stepped into our home. Thank you so much for making our day better!!
Friendly, informative, thorough. Very pleased with the tech and company!
Friendly, efficient, good work
shana Johnson
2 years ago
The technician that completed my service was very friendly and knowledgeable about the issues I was having. I would recommend their service to anyone searching for a plumber!
John saved us thousands of dollars and fixed a problem that another company said couldn’t be fixed. Great device.
The one guy sent was new to unclog a gutter drain. Obviously needed more training. The next sent the next day was overly confident and had an attitude. I would have rather dealt with the new guy than the guy that was hard to deal with. Other than that job was done, fast response, wish the first guy would have had a camera and it would have saved me from the next day and them from an extra trip.
If I had to deal with the experienced guy all the time. I wouldn’t use them. Period.
GREAT job Mike. Arrived when scheduled and went right to work. We rooted an outside drain to street pulling a lot of organic debris and roots. VERY , VERY satisfied. Mike went through the line several times to make sure we were clean. Customer service on the phone and at my house was EXCELLENT!
Came promptly and solved the problem!
Donna Langford
3 years ago
Thank you for your quick response. The young man that did the repairs was very nice. He did a great job. He also explained everything he did and he let us know about each problem he ran into along with the price for repair.
He arrived a hour earlier than we were told, and the office called to make sure it would be okay for him to come earlier.
As usual, your company responded on time and your plumbers know their business and clean up after themselves.
Thank you again.
Tyler was courteous and professional. He explained everything he was doing, and even made a recommendation for another repair I could complete myself. He could have easily tried to sell me that service instead of showing me what needed to be fixed.
The service technician was very helpful, friendly and did an excellent job.
John Nordmeyer
9 months ago
Harry of Roto Rooter came out around the time set up. Unclogged my underground water drain. Help me identify where the pipe came out of the ground. I was satisfied with the job well done.
David Souther
3 years ago
Outstanding service.
Kathy Holland-Ballard
2 years ago
Replace sumpump
Joseph Gorman
4 years ago
David Smarelli
a year ago
Fixed the issue and explained things well. At first he said he would run a camera to inspect the sewer line, then said he no longer did that but that a separate crew would come out. No one has come or contacted me. This happened the last time when they worked on our sewer line and said a camera crew would come but didn’t.
Laurie Horsford
4 years ago
Fantastic service. They had a tech here within one hour of the original service call. Our tech was professional and courteous. Will definitely use them again.
Marilyn Jackson
2 years ago
Quick service and problem resolution
First plumber could not get the drain open. Plus he sat in his work van for over a hour when he first arrived.
Second plumber was professional, knowledgeable and got the drain open very very quickly. I definitely give second plumber very very high marks
Yolanda Martinez
2 years ago
Shawn and Justin were great. Went above and beyond to help repair our shower. Fantastic service all around and great guys.
Cynthia Vonuehm
4 years ago
Shawn #598 Was So helpful and did his job quickly and efficiently! I have used this service before and due to the quick and excelant service I received both times , I will call Immediately if I need them for Any problems in the future!! Will also recommend to family and friends! Thank You!
Michael A Brown
a month ago
A clogged drain, that was resolved quickly and professionally
They took care of my issue quickly and cleanly. I will absolutely use again, if needed.
The guy who came was wonderful
Technician was very polite and profesional , he did a great job.
Shawn arrived in a timely manner, listened to the problem I was having, and made a couple of suggestions. My drain was backed up and was coming back through the toilet on the bottom level of the slab house. A tree had recently been taken down in my front yard. Shawn suggested that he could auger the line, and then send a camera over to check to see roots had impacted the sewer line. It took about an hour for him to clear the line with the auger - and we let sinks and showers and dishwasher run for around 20 minutes - no back up. He cleaned up and made sure that he had my contact information to set up the camera.
We contacted Roto-Rooter and had Tyler came out to fix our garbage disposal. He was on time, and not within the last hour of the window given, and extremely professional. It took him less than two hours from start to finish, and he took the time to walk me through everything and explain. A great experience!
MARSH Home Solutions LLC
4 weeks ago
He came found couple issues fixed couple issues we should be good to go...
Courtney Woody
a year ago
I had a leaking pipe next to my toilet that needed emergency repair and they got plumber to my house within an hour of calling them! The representative was extremely helpful, respectful and got the job done quickly! It’s a top-notch experience and I am very thankful and would recommend and use their services again.
David “SuperDave” Allen
a month ago
Great Plumber! Courteous and professional.
Mandy Colbert
11 months ago
Ron Fussnecker
4 years ago
Unfortunate that we experienced a sewer back up on Christmas Day and so thankful that Mitch was able to come out and unstop the sewer line. Service and attitude were exemplary and he took the time to explain what the problem was and how best to resolve and determine the root cause so we can hopefully resolve this problem permanently. We really appreciate the extra effort that Mitch and Roto-Rooter made to help us.
We had the technician Jerry come to our home and was very quick and explained the process easy for us to understand. There were no hidden fees and he was able to diagnose and repair our plumbing issue very quickly and was thorough throughout the whole process. Thank you Jerry! Ask for Jerry if you decide to call Roto Rooter for your services.
Shareef was knowledgeable and friendly
Kimberly Willoughby
2 years ago
charlie magness
2 years ago
Technician came to clean out main line that was clogged with roots. He recommended a costly replacement of the main line which we said we were not interested in at this time. After we declined his offer, he became less friendly, almost huffy. When pulling his line from the drain pipe, he flung refuse into the room and onto my husband, and left quite a mess in the basement at his departure.
Update: Have just spoken with a manager who apologized for the less than stellar experience and offered a refund since we were not satisfied. Thanks to attention to customer experience, we will call RotoRooter in the future.
Cody Von Seelen
4 years ago
I had a major sewer backup on 5/3/19 and had a great experience with RotoRooter and Branson #4523. I was called within my time frame and he arrived right on time. He was very professional and polite through his entire time at my residence. Even though the lateral sewer line was really clogged and disgusting, he kept at it until his auger wasn't getting any material back and the line appeared flowing correctly.
Annette Higgins
3 weeks ago
It was late on a Saturday and our sump pump went out. No one could stop by…. John was able to come out and resolved the entire issue in just a few hours. Quick, professional and prompt. Thank you so much. You saved the day.
Mitch from the Florence location is an absolute life saver. I called roto rooter and they had him at my house in less than an hour. Extremely professional. He talked me through my options, and immediately got to work. One hour later he had my plumbing issues fixed and working great. He definitely saved my christmas
Kristen Sturgill
5 days ago
Ellington Bates
9 months ago
Previous homeowner did some welding to a the water supply lines at the faucet... Luke came out and cut away the rigged faucet and adviced me on new lines and fixtures which I put in myself.
Jonathan Honnerlaw
a year ago
Mark was very professional and got the job done quickly. I highly recommend.
give them five stars the guys were very professional did their work quick and timely and the service for us getting someone out the same day with excellent
Timothy Young
3 years ago
Arrived as promised and completed the job in less than an hour including cleanup!! Will call on the again!
Jessica Mayerovitch
2 years ago
Chad was on time and very respectful of my home. He told me what he was going to do each step of the process. I would not hesitate to call Roto- Roter and ask for Chad again.
Nicholas Kauffeld
a year ago
On time, The two services techs were very knowledgeable and courteous, Got the job done quickly.
Andrew McGinniss
3 years ago
Kimberly Demko-Trusty
a year ago
Christy Tucker
4 weeks ago
John was very polite and professional and we were so happy he was able to come out when we needed him that evening.
August did a great job figuring out the issue and he knew exactly how to solve the backed up spout. August is thorough, friendly, smart, honest and easy to talk to. This is my first time using roto rooter and I am totally satisfied.
Diana Bernadsky
3 years ago
I have been using Roto Rooter for the past 8 years. They are available when I need them. Last year Jonathan was the only plumber who could fix my plumbing problem & I usually ask for him now when I need something. He took care of some plumbing yesterday at my home & I couldn't be happier with his work. He really knows what he's doing so if he is available definitely ask for him - you'll get knowledgeable & friendly customer service with the added bonus of peace of mind.
Damien Berkheimer
a month ago
Shareef was extremely kind and easy to talk to. He gave me quality advice about options and direction in regard to solving a problem with my dishwasher. Made me comfortable asking questions and very helpful.
Joann Palaggo
2 weeks ago
Jerry from Roto-Rooter was great! He fixed our issues for the day. He was very professional and personable. We appreciated his help and answering all of our questions. I would highly recommend him and the company to anyone that has plumbing needs.
Heather Fritsch
3 months ago
Excellent customer service and extremely efficient.
Kyle, my plumber was thorough, efficient, clean, polite, left no mess and I would use him again
I called Roto router because I had a clogged main house drain. The customer service rep advised me that they would get someone out there as soon as possible, within the next two hours, and they would call 30 minutes ahead. 15 minutes later someone called and said the tech would be there in 30 minutes. Wow! I didn’t expect that. I thought I was going to lose most of my day. The tech that came out was named Branson. Branson was very knowledgeable, professional, courteous and had a great personality. As someone who is very skeptical of contractors who come out to do service calls this was very reassuring and I felt totally comfortable within the first 15 minutes due to Branson‘s professional upfront attitude and great personality. While Branson was cleaning out the main drain the tech who was going to run the camera through it called. Wow again! This meant that both techs could possibly be there at the same time. To my surprise, Branson said I’m going to stay till he gets here. While Branson was taking his equipment back out to his truck the camera tech pulled up. We all went downstairs and he ran the camera through the main drain all three of us looking at the screen. Chad, the tech who ran the camera down the drain was just a professional courteous and personable as Branson. At this point I knew I was in good hands. Thanks Roto rooter for sending two of the best. And thank you Chad and Branson For making a very stressful time a very pleasant experience.
Lindsey Skidmore
a year ago
Brett Bickers
4 years ago
Chuck did a great job on fixing my kitchen sink piping. He was fast and knew exactly want to do. I would be happy to refer my friends and family to Roto-Rooter.
I have an older home (1957), which I have owned for several years now, and lived in the home for over 10 years. I have always had an issue with water being present in my basement utility sink after running a load of dishes in the dishwasher, or after the laundry has been rinsed and is draining. Yesterday I found the water backed up in the utility sink, filling both sides and was no longer draining.
At first I tried my drill-powered 25ft snake, which works well for bathroom lines and small pluming, but is less than useful on a 2 pipe. After an hour or so of plunging, snaking drains and commercial plumbing products, I decided to contact the experts at Roto-Rooter.
I contacted Roto-Rooter's branch number for my area. I placed the call around 1:45 PM EST on Monday afternoon.
The call was answered quickly, and a technician was offered for the 2-4 PM EST time slot--perfect! I headed downstairs to my basement to do some initial cleanup for the technician and to make room for them to work. I then received a text message at 1:53 PM EST from Roto-Rooter indicating my technician, Nick, was on his way. I was blown away at how quick a technician was dispatched.
Nick showed up very quickly in a Roto-Rooter branded van. He appeared clean, well groomed and professional with his introduction. Nick asked me some basic questions, and then asked if he could enter the home to review the issue. Equipped with shoe covers (thank you!!!), Nick followed me through the front door, and down to the basement.
Nick answered all my initial questions on drainage, and just some curious things I had in mind, then informed me of the work, and the estimate. I accepted the estimate, and Nick asked if he could take his equipment (auger) through my garage (instead of through my living space, thanks again!). I offered assistance, but Nick managed his equipment through my living spaces with caution---he was no concern of mine.
Nick was in an out in just a little over an hour, and my drains were taking all the pressure I could afford them with ease. He made little to no mess, and was professional and confident throughout.
The Roto-Rooter six month guarantee that comes with the job has given me such peace of mind. I know that if I have an issue, Roto-Rooter will show up in a timely fashion, and absolutely resolve my issue in a professional and courteous manner. Nick, if you are reading this: Thank you for your time and a job well done! I would recommend Roto-Rooter!!!
Anna Kimbrell
a month ago
Herman Miller
4 years ago
Rivkah Eliyahu
3 years ago
One of my children dumped grease down the sink and clogged our kitchen drain. After spending nearly 24 hours trying to unclog the sink ourselves, we finally gave up and called Roto-Rooter. I called their 24-hour line at 5:15 am and the person who answered was very friendly, even that early in the morning. They had Tyler come out within a few hours. Tyler was very friendly and respectful and was very knowledgeable about his work. He did a wonderful job, getting everything cleaned out very quickly. He cleaned everything up as well when he was done. I would definitely recommend them to others, and will call them again if we ever have any plumbing needs in the future.
Branson did an AMAZING job. Absolutely going to have him back out to complete other plumbing jobs I need done.
One of the commodes was stopped up and some other water issue. The appointment got delayed several hours due to the business so busy and actually went into late night hours but Roter Rooter continued to make the appointment. The technician Jonathan was very professional and knew his job well! Jonathan got the problems solved quickly and pointed out other concern the second commode would get soon. He didn't matter of how late it was and agreed to take care of.it.
Men came in surveyed the issue. Ran snake into drain. checked flow with water hose, cleaned up and left
Dave Mckinney
4 years ago
Leslie, did a great job.
Alecia Anderson
3 months ago
Denny Hutson
7 months ago
Matthew Johnson
4 years ago
Roto-Rooter was quick and responsive. We had a minor emergency and they were at our home in an hour. Our technician explained the issue and fixed it while helping us understand the next steps. Their prices felt reasonable and we will call them again in the future.
Annamarie Perrino Henkel
a year ago
julian mendoza
3 years ago
One-stop, full range services; 24/7. Excellent handling of appointments: from scheduling, to dispatch notification, arrival. Professional.
Jeanne Weiglin
2 months ago
The scheduler was very friendly and helpful. Scheduling was done the same day within a few hours. The repair man (Tommy G.) Did an excellent jobb.The was friendly and highly professional.
Nick from Roto-rooter saved us money by suggesting a camera inspection for our roof drain pipes.
The camera showed the pipe was in too bad of shape to try the rooter process.
Sharon Wallace
a year ago
Very efficient scheduling with clear prices. Nice to have 6 month guarantee on work.
Shareef was great got in figured out the problem quick and fixed it, he is a aspect to the company!
Russell Naber
4 years ago
Quick response on same day to issue with toilet. Arrived as scheduled.Addressed problem with very customer oriented service
Tyler was super professional given the current Covid situation. He was able to clear and test our clog and put a cleanout in very quickly. He was also willing to talk me through why we were doing it the way we were, and how that would help in the future. Couldn't be happier.
Cindy Jackson
3 years ago
Had a mess on a Saturday. Roto Rooter saved the day. Would totally used them again.
Jared arrived during the repair window, was kind to my dog, and did a great job. He was efficient, friendly, and explained exactly what he did to fix our clog. Very pleased, and I will use Roto-Rooter again.
Shawn was very professional and personal when he arrived. He was able to identify the problem with my drain blockage without wasting time or doing things that weren’t necessary. He cleared my drain and recommended products for maintenance.
Christie Morton
4 years ago
Our water heater failed in an epic way late at night. Jason came after midnight to get everything started and Tom did a wonderful job replacing the water heater the next day. They both went out of their way to put my mind at ease and I am very grateful.
Mary Anne Roflow
2 years ago
Andrew was extremely helpful
Hillary Mitchell
a year ago
Mitch was very helpful and fixed all of my problems!
Kenneth Clark
2 years ago
We have a 115 year old home that the storm drain occasionally needs cleaning out. This time was worse than normal. Johnathan was the only plumber that has ever been able to go threw the floor drain . He was extremely professional and courteous as well as knowledgeable. We have a finished basement and he was very cautious and clean considering the job. We will only call Roto for our plumbing needs. Thanks Again
Joey Ransdell
2 years ago
I worked with three techs for this repair. The last, Shawn with Cinci Rotor Rooter (ID 2839), worked into the evening to get my line cleared when he could have easily given up because the line is very likely collapsed. He's clearly a talented plumber but more importantly, he is driven to be successful even with very difficult repairs.
Nicole Beamer
3 years ago
Tyler did great, he was very kind and knowledgable. We had a soft clog, hadn't been able to use shower, toilet everything was backing up into our kitchen sink!! He definetly saved the day. Thank you Tyler!!
Shawn was very detailed and explained everything that was going on with our drain line
Damian Bolton
4 years ago
Great experience. On time, fast, fixed correctly. Steve was awesome. 1188
Maurice was helpful and professional.
Cheyenne Wertz
a year ago
Absolutely DO NOT recommend this business. Paid them almost $600 last week to come fix a clogged sewer line and here I am a week later with the same issue. They claim to be 24 hours but when I called they told me no one can come back out here until sometime tomorrow. So my family and I have to go all night without being able to use our toilet or tub and sit and wait for someone to come out tomorrow. Mind you last week they didn’t even get here until noon. So I have to tell my 6 year old she has to hold going potty. Can’t afford to go to a hotel either since I just handed out $600 right before Christmas to this business, basically a complete waste of money.
Michael Madden
a year ago
Wangchuk Moktan
9 months ago
Good
John was excellent. Not only did he provide superior customer service, but he brought about results with our drain pipe that we were told couldn’t be done. 10/10 experience. Thank you, John!
Mitch was outstanding. Took the time to explain what he was doing, and took his time to get it right.
This is my first experience with Roto Rooter, but because of Mitch, definitely will use in the future.
Very good experience
Robert Strickland
2 years ago
Jeanne Schindler
4 years ago
This is the second time we have called Roto Rooter in 2 years. They have been prompt and polite. Everything is explained. They are respectful of my home. I would recommend them.
Caryn Franklin
4 years ago
Tyler was very professional and fixed the problem quickly! Would definitely use his services again.
Deborah Brooks
8 months ago
Very satisfied, attendant was very knowledgeable, professional and tided the space when finished.
Bonnie Smith
5 months ago
So thankful they came on a Sunday and really promp. Thank you
Brandon Paddock
3 years ago
Needed an outdoor faucet replaced that was loose from the wall and leaking. Tyler the technician was very knowledgeable and informative. He knew exactly what to do and had it replaced in record time. I highly recommend this company, they get it right the first time.
Quick, professional service. The tech that installed my new water heater immediately pointed out several things that weren't up to code and explained that the mistakes probably contributed to the premature death of my 5 year old water heater.
Jacquelin Hammons
4 days ago
We had a tricky clog and ugly plumbing with lots of silly joints. Tyler did a great job and gave us some tips on how to approach it in the future!
Patrick Potter
2 years ago
John was excellent, showed up on time, diagnosed problem quickly on a challenging older building, and completed the repair promptly at a great price. Would 100% use them again, thanks John!
Stefan Pendergrass
2 years ago
Our service was AWESOME! Our Technician just left and he did a great job. He went above and beyond his line of duty and assured me he would fix our problems and he did. Very professional and knowledgeable, I’d recommend his work anytime! Thank you for all of your hard work!
Maurice was professional and very knowledgeable regarding my hot water heater. He identified the shorty workmanship of the previous worker and repaired that. I would recommend Rotonda Rooter again and ask for Maurice!
john gaskey
10 months ago
Quick and knowledgeable about my problem.
Shawn was great: professional, competent, and quick.
Great service by Jonathan Eichhold!!! Very knowledgeable and good finish.
G. Trapper Oliver
3 years ago
Re : Mr. M. GIBERT EMPLOYEE # 3273
OUSTANDING Professional plumber.
He took control of the situation and was keeping me in the loop as he repaired 2 plumbing problems.
Super professional and very customer service
oriented
I could tell me was a knowledgeable skilled trade professional
He was very much on top of his game.
Gave me a honest professional point of view about my plumbing concerns
I was very happy I had Mr. Gibert # 3273 on the job the night I gave Roto Rooter a call.
Very happy and I have total peace of mind.
Good solid work.
I would as for him by name in the future if I need a plumber.
Greg Oliver
Milford Ohio
Jonathan was very professional. He listen to your needs and get the job done both professional and fast. He triple checks his works and makes proper suggestions to save you money. He was well dressed in uniform with his I’d showing. He had his mask on and booties over shoes. Very respectful. I will definitely!!! be using his service again. Thank you Jonathan for your great work!!!
Great job by Jonathan, professional, very courteous, and he knew what he was doing. He had my sink fixed in no time.
Jerry worked to find the best way to diagnose the problem of the clogg. Called in someone to assist him. Got the clogg cleared.
The service tech was great and arrived during the 2-hour timeframe given. The price was super steep considering the drain was unclogged in less than 15 minutes. Total time onsite was about 45 minutes and my bill was $349! Yikes! Will be looking for an alternative if this need ever rises again!
Melanie Carlson Ph.D
4 years ago
I really cannot say enough about how awesome Jerome (1582) was. Super friendly, fast, and the work looks amazing. He fixed several plumbing issues we had and explained how I could finally get my washing machine moved onto the first floor which is going to help me so so much. We will not use anybody but Roto Rooter and we will only ask for him. We have had other people come from Roto Rooter and they were just as great, so we are fans!
Roto-Rooter is a total life saver. As soon as he got the call, our plumber Chris was here within an hour. His quick and thoughtful work saved our house!
Alex Middendorf
2 years ago
Alexander Dierker
3 weeks ago
I feel bad because I forget the technician's name but he was incredibly knowledgeable and offered plenty of advice for what to do moving forward. I was very impressed.
Helle Banner-Hoermann
11 months ago
Woody Anderson
a month ago
Steven Wuchnick
8 months ago
Great communication and timeliness of service.
Maurice was friendly and knowledgeable, he let me know what he was doing and why and recommended fixing other issues. I would highly recommend him and the company
randy hensley
a month ago
Shareef did an excellent job helping me better understand our water issue. He is knowlegable and answered all questions I had.
He quickly relit my pilot light on the water heater and then gave me a lesson on how to take care of my water heater.
patrick Kolks
4 years ago
David (4561) was amazing!! He took the time to diagnose the problem, check the breakers, explained what he saw and how to fix it and how to stop it from happening in the future! He let me know about their warranties since this had been replaced it was a year (so I was outside the warranty). But nonetheless I would always use roto rooter!
Paid $441.00 dollars to have a shower cartridge replaced . Had to have them come twice . The first guy replaced the cartridge. He did not set the posi temp control and was leaking . Tyler came out the next day and had to redo everything he did.
Jonathan was very professional and explained his repairs as they were made. He also gave me helpful tips to prevent future plumbing problems. I will definitely reach out to Roto Rooter for a future plumbing issues.
Markeith Brooks
2 years ago
Our Tech Jonathan was very professional and fast. Super helpful and made some good suggestions!
Jessica Carpenter
a year ago
Eleven Twenty-One Photography
4 years ago
Our technician Dan was wonderful. He came out on Easter to fix our sink and was polite, efficient and knowledgeable. I will definitely be using Rotoscoped-Rooter again.
Jennifer Reynolds
3 months ago
Easily scheduled online. Came the next day. Great service!
Susan Caldwell
4 weeks ago
Very respectful he also let me know exactly what he was doing and why
Robert Norris
3 years ago
Terence Lucarelli
3 years ago
Kayla Hershberger
2 years ago
Dustin from Roto-Rooter did a wonderful job helping with our clogged sewage line. Very friendly and professional, would recommend to any friend!
Joseph Wallace
2 years ago
Nice professional guy
On time. Clean service tech and equipment. Very polite and service oriented.
Quinasia Jennings
a month ago
Shawn was great! He went above and beyond to make sure we were satisfied. We really appreciate working with people like him who seem to truly care about making their customers happy!
Morris Harping
a month ago
Quick and fast and very helpful
melissa dawson
a year ago
David responded first in under an hour and got us started with figuring out what all damage was caused by our toilet overflowing. Harry was not far behind him and fixed our toilet in no time flat! David then stayed to help us file our insurance claim and figure out starting work on getting everything fixed and cleaned up. Both were very prompt and professional. Thank you!
Therese Kenning
2 years ago
Very satisfied! The technician was very courteous, pleasant, and conscientious. He explained things and kept the area clean from any mess. He also explained how we can control our problem in the future. We were pleased with the technician and the unclogged sink! Thank you!
We had great service for our plumbing issues. The plumber sent to us for our issue was on time, friendly, did a good job explaining any issues, fixing issues, and left a clean work area. Thanks Roto-Rooter!
Beverly Allen
4 years ago
magical razor
a month ago
The team was quick and responsive with our call. AJ and crew was polite and got us back up on no time!
Katlyn Herndon
a year ago
Rajesh was professional, courteous, friendly and efficient. Just like the last guy from Roto-Rooter. So far only good experiences with them!
DO NOT USE THIS COMPANY!
I had a severe plumbing emergency. RotoRooter gave me a 4 hour window during which they would arrive. With only 20 minutes remaining in the arrival window a tech with zero customer service skills called to inform me that I needed to reschedule for another day. I could have had someone else come out and resolve the issue by now. Because you've wasted 4 hours of my time, now it's too late.
Tatyana Slobodnik
2 years ago
Good performance
Ehtesham Shafique
2 years ago
Roto Rooter was quick to schedule a plumber to fix my toilet wax ring leak. Jonathan was efficient and respectful. Great experience with using this company!
Jerry was super helpful and very knowledgeable.
RR is always professional and prompt. Very good people. I would recommend them to anyone. 👍
Michael Ping
9 months ago
Luke was thorough and complete in explaining what I needed. Even though I needed other srevice other than what his abilities offered. Luke look sharp,was honest in his assessment of my plumbing needs !
Brianne Wilson
2 years ago
We had a drain overflow in our basement which Shawn and Ryan helped us with. They were extremely helpful and professional, and really made an inconvenient situation easy to manage. Overall, enjoyable to work with.
Cincinnati Tech
a year ago
Terri Dembele
4 years ago
We had a technician named John, who was super friendly and got the problem fixed in less than 15 mins! The wait time for a technician was not very long either so overall we're super pleased with the experience. Can't stress enough how nice and knowledgable John was and he was really great interacting with our children which is very important to us. Great job!
Kellie Vonhandorf
a year ago
Jeff Spangler
2 years ago
I called Roto-Rooter on Labor Day, due to having my main drain clogged with overgrown roots. This in turn caused a messy backup into my basement. The receptionist said that a technician would be out in about 2 to 3 hours. However they showed up in about 40 minutes.
He quoted me a price for his services, which I agreed to. They got right to work, cleaning out the drain. They were polite, professional and honest. He worked on the drain longer than normal I believe, as I had several bad root problems he needed to cut out. He even recommended some treatments I could do going forward to ensure the roots didn't become a problem later on . When everything was finished, they completely cleaned up the mess. His quoted price was the price I paid in the end, even for the extra attention he gave to cleaning out the roots. Many kudos to the technician, Jonathan. I appreciated the fast service on the holiday.
John T was our tech and he was awesome. Very knowledgeable and quick repair time! Will defiantly be using Roto-rooter again!
Michael Hunter
4 months ago
To install two washers and snake out a drain - taking about an hour, it cost $600. Everything works fine, the plumber was courteous and efficient, but that price is insane. Next time I'll use someone else.
tonya brice-scott
4 years ago
Breanna Minor
2 years ago
Shawn was awesome! He came out and was efficient at working on our drain. He was very informative and helpful. Very friendly and great worker! Will definitely ask for him again for any future issues!
I am very satisfied with the service I received today on my shower cartridge replacement. Harry was my plumbing technician. He was honest, prompt, and even put me through plumbing 101, which was above and beyond. I would recommend Roto-Rooter and Harry for any size job!
Tina Tripkett
3 years ago
Charles Storck
2 years ago
Jordan Thomas
3 weeks ago
John was great. Responsive, helpful, on time, professional. Thanks for being so quick and informative!
Patricia Harris
a year ago
I called Roto Rooter this morning and received immediate and customer friendly service. My water issue was addressed in no time and the representative was patient and thorough in his explanation of the problem.
The repair man was on time and assessed the problem quickly. He fixed the sump pump pipe quickly and was informative of what he was doing. He was also very polite and personable.
Water leak on Christmas Eve. They came fast and did a great job
Jeffrey Rosa
9 months ago
Luke was very professional and fixed our problem quickly.
Mitch was extremely professional and polite. Explained everything. The price was steep, but the service was great.
Tyler was very helpful and was able to calm all my wife’s concerns.
Shawn Edmison
2 months ago
Was very impressed with the integrity of the technician as well as the professionalism of Tommy. Well definitely be recommending to friends and family and when the time comes for us to have remodeling down to the house, I'm hoping we can have the same technician, Tommy, to come and do the work. Many times you hear of horror stories of people just selling you services or products that aren't needed and it is a comfort to know that Roto Rooter is NOT one of those companies and if Tommy is a representee of all the other technicians employed by Roto Rooter, well 5 stars isn't enough. Was very impressed over all with Tommy and as mentioned earlier, we are really hoping that we are able to chose him to do future repairs.
Thank you and God Bless
Shawn Edmison
After the initial inspection and getting the camera inspection of the sewer line, I paid for the service and scheduled to have additional service preformed, I asked for a receipt and copy of the agreement. I was told that it would be emailed to me. You scheduled the service to begin on Wednesday and said the crew would arrive between 9:30 and 10:00 am. Wednesday no crew arrived by 11:00 am so I put a call into your office. After talking to 3 different people, I was connected to the service department. He said there was a paperwork mess up and he would try to get someone asap. I also exp plainer to each person I talked with about not receiving my receipt or copy of my service agreement an all checked the email to insure it was correct. The crew finally showed up 3 hours late. To date I have never received a copy of the service agreement for my 93 year old mother. My expectation is that you do what you say especially when your servicing the elderly. I was disappointed in the professional of your company.
Morgan Cummings
3 years ago
Tyler was great! He was very quick and got the job done. Explained everything to us before doing any work which is appreciated. Hoping our sink works nicely after this.
Julie Van Eman
2 years ago
Our technician was professional and knowledgeable.
Very we’ll mannered and professional. Talked me through the steps they were taking. Extremely thorough and friendly. Will definitely use them again for any plumbing needs.
Bevin Kirsch
8 months ago
Horrible and dangerous! Tech flooded my 2nd floor and water was coming through the fixture in the kitchen below. Both tech and supervisor assured me that they would have remediation contact me to fix the damage. No one came and they still charged me for the drain cleaning.
Brandon Smith
2 years ago
Excellent job! The technician, Jonathan, was courteous and explained everything thoroughly prior to proceeding. The final price was exactly as he quoted prior to beginning the repair.
Brian Hazelton
2 years ago
The service tech was awesome. He knew what he was doing and got me the answers I was looking for.
Chase Summerlin
a year ago
Excellent service and great pricing. Big thanks to Tom Sawyer for the help.
Courtney Colla
2 years ago
Jonathan was very professional and answered every question I had. He came out to to unclog the sewage system in the house. I was very satisfied with the job that he did.
Jennifer Cook
2 years ago
Wax was accidentally poured down our drain and caused a clog. Tyler did a great job removing the blockage. He was quick and clearly described our options. He also noticed a small leak and fixed it for us. We will definitely use the service again.
John was professional and did a great job unclogging my kitchen sink. He was to my house about an hour after I called and was done within an hours time. My kitchen sink now drains like it's brand new again. If you're looking for quality work done quickly, ask for John when you call.
Jacqui Dinwoodie
7 months ago
Thank you Russel for being vaccinated!
Heather Roberts
3 years ago
Great worker with great manners.
One plumber messed it up and Toto rooter fixed it with a one year guarantee
Nicholas Rials
a month ago
John was awesome at explaining what he was going to do and why. He ended up saving me nearly 3k by actually solving the problem instead of just up selling. 10/10 recommend John! He deserves a raise!
Rachel Schneider
2 years ago
Very helpful!
Jonathan was just super! He fixed our water issue quickly and expertly.
Tyler 6709 was fantastic and professional nailed 2 drains and got us going again very pleased with his work
Tyler was excellent! He explained everything and most importantly the problem is fixed.
Professional technician. Good communication
Very professional, would recommend.
Netta Lawrence
a year ago
Jonathan was very good at explaining everything he was doing. His mannerism was excellent and I was very impressed with his work. If anything else were to go wrong in my apartment I hope I get him again.
Janice Utter
6 months ago
Very, very disappointed.
Nona Yobusiness
3 years ago
Great experience with Tyler at Roto Rooter! He knew what problem was right off and how to fix it. He was on time, efficient and friendly.
Connie McGuire
4 years ago
The person wasn't to help me , I wish they would have told me they couldn't help me , that I needed a stove technician , but they came to my granddaughters appt. an I payed them 150.00 for nothing
The employer you sent out to my house on 3275 moosewood did such a excellent job thank you
Michelle McCracken
a year ago
Ndanatsiwa Bere
4 weeks ago
Shareef was great! He was very friendly professional and completely thorough in making sure our sewer line was unclogged. Thanks Again!!!!
John came out a fixed a main sewer drain clog that had been an issue. I called and that day, not even two hours they had taken care of the issue. Very friendly and efficient!
Could not have designed a more professional and effective service.
This was a great experience. Mike had the right tools for the job (running the main sewer line), got right on it, and the price was competitive. The purpose was to remove roots in an old section of sewer main. He had a cutting tool (5x7) large enough to do a 6 main
Peter Eddington
4 years ago
Tyler cleared our blocked drain in short order, and was very professional.
The day I submitted the request online, Nick, who has worked at our home on a previous request last year, texted my cell phone that night and asked when he could be there. That felt like awesome customer service, though I certainly wouldn’t expect that normally or from any other company. Nick came out the next day and cleared the clog and gave us some options for a more permanent fix. He’s just a real and personable guy, and the prices had dropped from last year, so it was an easy choice to have Roto-Rooter do the repairs.
Two days later (as scheduled), another team came out to put the first patches in and some concrete work, as well as a descaling. These guys were great, although I can’t remember their names (sorry guys!). When they were finished they explained that another crew would be out the next day to finish up.
The next day, another gentleman (sorry, I can’t recall who!) came out to jet the pipe. Dom and Tim arrived shortly after and completed the job. They were awesome! They gave me details of the fix and then before I knew it, they were all finished.
Everyone involved knew exactly what needed to be done and they all did it professionally, cleanly, arrived on time and finished on time, and were just some really great guys. We’ll continue to call on Roto-Rooter for a long time whenever we need sewage work, and great service to boot!
Blockage occured on a Sunday morning. Tech arrived well within time frame given. Two hours later, problem solved. Very professional...completely satisfied. Thank you RotoRooter!!😊
Angie Elsheikh
2 years ago
Service tech was very good he knew what to do and fixed the problem in a timely manner .needles to say I'm happy happy happy !
Louis Baumann
4 years ago
The Roto Rooter team did a great job! They showed up within 30 minutes and were very helpful. 10/10 ⭐️
Carlotta Daniel
2 years ago
Anthony did an amazing job. He was kind and polite. He showed me everything g he was doing and made sure that I understood what was happening.
Mitch was amazing! It was raining freezing cold but he saw the outside job through! I will always choose Roto Rooter especially if they send Mitch!!! Thank You so much!!!
SHAREEF MUHAMMAD 5 STARS!
Easy to make appointment online, showed up timely, was respectful of not leaving or making a mess. Very professional.
Cathy Richman
4 years ago
Johnathan was very professional and on time. The clog was very hard to unclog. He didn't stop until the clog was gone. Great job Johnathan.
Arrived on time super friendly extremely helpful explained the procedure in detail did not leave a mess very professional will definitely use again.
Rebecca Keyes
8 months ago
Roto Rooter was very helpful with our plumbing issue. They were able to complete the job on time and restore our plumbing quickly. Jason was very informative with his work and even cleaned up after the previous workers. He also came back to repair a few minor things that had been missed and refill our driveway when the gravel settled more than expected. We are pleased with the speed and work done and we feel reassured that if we are unsatisfied with anything that Jason or another team member will come back as soon as possible to make things right.
My tub and shower faucets were over 50 years old leaking and rusted. A family member suggested Rotor Rooter . Scheduling was easy and got a quick appointment. The technician was Harry Green and he did an amazing job. He chose excellent replacement parts that were astetically pleasing and durable. The job hit a snap but he handled it well.
Facebook Bill Bill
2 years ago
Harry was Prof. He restarts water.
Raylene George
4 years ago
I called Roto-Rooter after our bathroom backed up because our main line out to the street was clogged with roots. I called at 8 pm and the tech was here an hour later! Shockingly fast service for a non emergency call.
The technician was professional and courteous.
He Figured out the problem fairly quickly and resolved it. It costed a pretty penny and he did misspeak in terms of pricing for a future service we may need but he corrected himself before he left. Overall, a good experience and I would use Roto-Rooter again!
Charles Wetzel
4 years ago
I had somewhat an emergency situation and Brian Sharp came out to my house promptly. He repaired the issue quickly and I am back in business! I highly recommend Roto-Rooter and Brian Sharp, based on this experience.
Michael Cassidy
a year ago
Johnathan the plumber was fanktastic.
Charles Fowler
a year ago
Late Thursday night...We discovered a leak from a pipe in our basement..We called Roto Rooter...From contacting the dispatcher to the Plumber who showed up at our home..The service was 5 star
He explained our problem and answered all our concerns...Thank you Roto Rooter.
Venaesha Edwards
a year ago
Stephen Minnis
4 years ago
We are returning customers, it's always a great customer service, friendly CS, awsome knowledgeable & professional technician (Shawn) , we have same issue on our drainage system pass 6years ago. roto-rooter technician fixit & its last for years, same system issue they always here for us when we need SOS. Keep a great job everyone work @roto rooter ! Stay safe & happy experience customer
Jason Richmond
a year ago
Shawn was great, very knowledgeable and helpful throughout the entire process. I really appreciate all his help. Thank you
Jamie McGuffey
a year ago
Great service very professional they came out quickly and assessed the damage and made the appropriate repairs
Victoria Ennis
a month ago
Joan Fleming
2 months ago
Roto Rooter did an excellent job fixing my stopped up sink. The plumber Rajesh was nice, professional, and quick!! Thanks a lot! 👍
August was great at figuring out the problem an knowledgeable about the solution.
Justin Parrott
a year ago
Jared was professional and went above and beyond standard service by offering a long term solution to what could have been a temporary fix.
Janie Vliege
8 months ago
Luke was a pleasant and knowledgeable professional!
Therese Fledderjohn
3 weeks ago
John T. was excellent!! Very knowledgeable! Friendly!! We were very happy with our experience!! Thank you, John!! We would recommend him to anyone!
chrissy Morris
3 weeks ago
Did not do anything on 8/10/23 twice a lot of wasted time will not be calling again.
Timothy Peterson
9 months ago
L Gibbons (Lindy)
a year ago
Timely and professional service
I had a block in a drain pipe. I could not get open. A very nice young man came and opened it up. Cleaned up wonderful his self.
Andrew Fields
4 years ago
Kyleese Haysbert
a week ago
Top notch service and got the job done in the most effective way!
LUCAS JOHNSON
2 years ago
Once you use Roto-Rooter you’ll never need to call another plumber. Professional, knowledgeable, and efficient. You couldn’t ask for better!
Amanda Hagedorn
2 years ago
My sewage lines were clogged
Khristi Carpenter
a year ago
We had a backup in our basement which caused the basement to flood. The technician was very nice and helpful and told me everything he was doing as he went along. The best part was that it came in well under the amount he quoted me.
Sarah Williams
2 years ago
Mike was very knowledgeable and helpful retrieving a cable in my main sewer line. Incredibly friendly and personable and made sure to explain everything along the job. He was “the neighbor next door “ and I really appreciated his expertise and attention to detail at my home. Will definitely recommend!
Jonathan was very professional and helpful. He was also thorough on explaining how my pipes work to help me get rid of my drain flies.
Michael Skinner
2 weeks ago
Great job today. Was here 30 minutes after the call. Thank you
hazeleyes dontcry
2 years ago
Shawn was our service technician, he was very pleasant and polite! He explained everything and was very efficient! This is the first time I have ever used Rotor Rooter, and I have to say, I was impressed! I had reached out to multiple pluming business and they kept basically giving me the run around! I called Rotor Rooter ( their customer service is also very pleasant and professional) on a Wednesday and told them when the hot water heater I purchased would be delivered and ask them would they be able to install it? She put me on a brief hold and said a technician would be out the following day after the the heater arrived! The technician (Shawn) was on time! I will definitely use their service again and recommend them
Leslie was on time and extremely helpful. She solved all of my issues, including some that have been going on for years that 2 other plumbing companies were not able to help me with. I was very happy. The online scheduling is very easy (although I never received the confirmation email that the website said I would). And the fact that they offer weekend hours without an increase in price is much appreciated.
Teresa Petrocelli
9 months ago
Clog was removed . But I have to have them come back to tighten down the toilet. It rocks back & forth.
Utilized service for sump pump issue. Maurice was the consummate professional!!
vincent DeRisi
2 years ago
Shawn the tech was extremely helpful and informative, as well as polite and friendly. Unclogged the main line quickly and explained every step of the way. Would highly recommend.
Our Tech Jerome was fantastic. He responded within 1 hour of the call in to Roto-Rooter, his diagnosis was immediately correct. Jerome came back the next morning, working around our schedule, and fixed the problem. He did not try to over bill us and we never felt any pressure. Would recommend Roto-Rooter in a heartbeat, especially Jerome.
GARY KOBIELSKI
4 years ago
The problem was resolved, great job guys. The cost was a bit on the high side (plus $300.00).
Mike is very professional & knowledgeable
Bailey Christlieb
a month ago
Communicated great and friendly!
Dr. David Berring, DC, CCEP
4 years ago
Same day service, Got the job done. Plumber knew exactly the problem and fixed it. thanks
Steve Berger
8 months ago
My tech Andy was a life saver ! I can’t recommend him enough !!
Laura Conrad
9 months ago
Jonathan was very efficient and professional. He did a great job at explaining what was going on.
Shawn was very professional and explained every step of the way!
Ali Delianides
3 years ago
Paul Gwilliam
4 years ago
I hate that i needed a plumber. Especially the Saturday night before mothers day. But if youre going to have somebody fix your plumbing problem, Roto rooter is the one to call. Brenden was here in about 40 minutes from the time I called. He walked through the problem, answered all my stupid questions, and got all the roots out of my main line pretty quickly. He was friendly and professional. I would definitely call roto rooter again.
Thanks for making my problem go away.
Elijah Miller
2 weeks ago
His professionalism was amazing. Good business, will be continuing business with this company
I was very pleased with my service. The technician Matt did an outstanding job. He was very knowledgeable and provided an excellent service. Employees like that are hard to come by these days. you have a good one with Matt. will definitely be using you in the future if I have anymore issues.
Needed a leak fixed on our main water valve. Tyler came out and fixed it within 15 minutes. A bit pricey for what it was, but the service was great.
Alex McCauley
2 years ago
Andrew was professional, courteous, friendly, and a pleasure to accommodate. I wish all service workers were as awesome as him. Give the dude a raise please.
Beverly Nordahl
a year ago
Quick response to a plumbing disaster and both team members were polite and professional. Would definitely recommend!
solid professional help. Tech that was here was not only knowledgeable but also very personable. Thanks for the help.
Harry did a very good service on my horse. He fixed it really quick and in a professional way. Highly recommended!
Roto-Rooter was great to work with!
Cait Riley (casincatait)
2 years ago
Shawn was so amazing! I had had three people out before him and I swear every time someone else came out the problem just seemed to get worse because they were finding more issue! Shawn came out saw the same thing, said as such.. but then said he was going to try his best to avoid the drastic approach and managed to save me $200 by looking just a little bit harder, and being willing to try something the other techs had overlooked. Can’t say good enough things about Shawn! Super happy with Roto-Rooter too... every person who came out to help was budget conscious and the fact that they don’t charge until they do the work is outstanding! I was skeptical at first but so glad I took the chance on them
This is in regards to the Roto Rooter office on Nimitz Drive in Anderson. I called to schedule a backflow recertification on a Monday and was told I would receive a call back to schedule an appointment. I called back again on Wednesday to say I haven't received a call and was informed I would get one right away. I called again 3x on Friday and kept being sent to the same voicemail for the scheduler with an unclear voice message. I was told the scheduler actually performs the testing but teaches Mon - Wed. Not acceptable. I have found another plumber with prompt customer service who was able to schedule me right away. I will not be calling Roto-Rooter for any plumbing needs in the future.
Tonya bourrage
3 months ago
They was at my house within a timely matter, the plumber was nice, courteous and explained what needed to be done and the price ahead of performing the job. I was totally satisfied
Adrienne Taylor
9 months ago
Maurice was very knowledgeable and professional.
John made a call to our house the day after our original call. We had a back-up of water in all drains. He was able to locate and correct the issue without an additional charge. Thanks, John! You are greatly appreciated!
David did a great job. He was very efficient & explained what he was doing.
LeeAnn Chastain
3 weeks ago
The plumber who corrected our problem was efficient, thorough, courteous, and professional. He had to turn off the water main to the building and open exterior spouts to drain. Then he had to work on pipes through a relatively small opening in the ceiling. He completed an excellent repair: replaced the main water valve, cleaned the pressure valve, cleaned pipes to the water heater, and restored our water supply.
We had Zach come out. We were charged 441 to snake our pipes. He was going to charge 200 more dollars to unseat the toilet, so he just went through the pipe. He said we had rust in our pipes and we didn't have a clean out so they needed to charge us another $10,000 to dig up our yard put in a clean out and auger our pipe that runs through the slab that our house sits on. I had the plans to the house, we found found the clean out with a regular garden shovel and we bought a snake with an auger and took care of it ourselves for less than 600 dollars. My plan is never to use Roto-Rooter again.
Debbie Boehmer
4 years ago
matt #2719 was very helpful and very hard working and would definitely use again.
Sharon Gargano
2 weeks ago
Christine Muller-Held
4 years ago
Everything about the process of using Roto Rooter was smooth and easy, from booking online to the service call itself. I received a text 30 minutes prior to the appointment, as promised. Our technician was friendly, explained the process, and even took care to wear clean booties in our house. For minor drain service, I would use Roto Rooter again.
Richard Afanuh
4 years ago
The technicians were efficient and clearly explained every action they took and future precautions and recommendations.
The service is expensive but the quality and professionalism of the technicians make it worth it
Andrew Kammerer
2 years ago
Shawn was great and he quickly solved my issue.
Kari Cole (Kari Cole)
a month ago
My Experience was great! I experienced quality service and valuable knowledge.
Toufik Lamriben
9 months ago
Annie Weisbrod
2 years ago
Rajesh was thorough, polite, and explained aspects to the investigation and remediation of the problem.
Christina Bamert
3 months ago
Needed emergency repair of leak with water damage. Arrived quickly and diagnosed the problems. Very happy with Chris and Carl. Would definitely call again.
The service man arrived shortly after we called for help. He was courteous and took care of our backed up main pipe right away.
Heather Berchtold
4 years ago
Brenden did a great job with our clog in our main line. He was here for 3 hours and explained everything he was doing and answered all of my 1,000 questions. I will definitely be calling Roto rooter again in the future
sandra kindness
a year ago
Matt (#2719) promptly arrived at my home and was friendly and eager to help. Over the weekend, an outside drained backed up and flooded my basement, so we knew we needed to call Roto Rooter to help with the problem.
After being there only about 10 minutes, Matt was able to diagnose the problem and began working to solve it. Once he was able to clear the drain line, he brought we down to show the final results and I was extremely pleased! He also cleaned up the area so it looked even better once he was done!
I would absolutely recommend Roto Rooter to anyone!
they were very helpful and helped with alots of unknown question that we do
Bryan Farrell
4 years ago
Our basement drain backed up on mother's day and Roto-rooter was quick to respond and showed up within the hour to unclog it. Nick was our plumber and he explained everything in detail and gave us options on how he could tackle the issue. Will definitely use them again.
Uchiha Sasuke
2 weeks ago
Jerry was a huge help when my water softener flooded my basement - he found the problem and gave me some great advice for taking care of everything! I sincerely appreciate your help, Paulette King..
Maxine Jordan
a month ago
Reliable
the 3 stars is not for the technician, who was professional and did the best he could to diagnose and systematically find the root cause of the hot water problem and couldn't solve it with his experience. The 3 stars is for the loss of time waiting for the service. First day was a no show, even after calling several times day and night and them letting me know the technicians were behind but they would still show . The next day was way after the 4 hour window we schedule. If you are low in manpower please don't let people book appointments if you can't deliver on time.
Joe Pfaltzgraff
8 months ago
Had a backed up system, they identified the issues and gave me many options to resolve it over the span of three days. Also gave me a lot of invaluable information on how to prolong my pipes.
Laura Harmeling
2 years ago
Kate Langley
5 months ago
Harry was so friendly! Work was done quickly and well. Made an appointment that morning online and he was there by noon. Easy!
very good but little expensive nice peoples very clean also . appreciated that , so thanks Odette baker
William Allen
2 weeks ago
Great job by John T 9737 replacing our water heater on a hot Sunday. He went the extra mile and made sure everything was done right and left things in better shape than he found them!
Trenton Gorlewski
a year ago
Technician was courteous, professional, and gave me tips to help mitigate any further issues I may experience in the future.
Susan McCusker
a year ago
Service technician was fine. He did a good job. Charged me $415 to snake a sink. Totally outrageous. But perhaps worst of all is they told they’d be at my place between 12 and 4. You know the rest of the story …I took the afternoon off work. No one came. Finally got a call at 6 to say they couldn’t come. Scheduled for 10 am the next day and showed up 2 hours late again. Totally unprofessional and a huge waste of my time. I will NEVER use this company again.
Game Killer253
a year ago
chris lawson
3 months ago
Chris was very timely and did an excellent job.
Lori Bridgers
2 weeks ago
Jerry was very efficient at addressing my issues and finishing the repair
Very skilled. Super quick response and quick install. They use new technology that makes the job really efficient.
Meaghan Mascarenhas
2 years ago
They were prompt, professional, and took care of the problem.
I scheduled a service request online and had a tech out by this afternoon. Jonathon was amazing at explaining the issues, how he would attempt to fix and got right to work. So thankful to have everything up and running before heading into a busy weekend!
Steven Morgan
4 weeks ago
Tyler was great at his job and explaining everything he was doing, plus his recommendations were knowledgeable. He came in and did the job with ease, and it was quick yet thorough.
Very quick response! I called for an estimate and they called back immediately and said they could be on their way. Once there, they were able to remedy the situation and give helpful advice on how to avoid the problem in the future. Very friendly and helpful!
Scott McHenry
2 years ago
Excellent service and attention to detail. Problem solved.
Danielle Siegrist
2 years ago
Roto Rooter was absolutely amazing! They were timely and great with communication. Very friendly, snd so affordable. Our plumber fixed the issue and explained everything to me step by step. I HIGHLY recommend them and their teams for any of your plumbing needs!
Aaron Tenfelde
a year ago
Jared was excellent. Very professional and got the jobs done.
Allison Newlin
a year ago
Shawn was diligent, kind and effective. Our home is in safe hands with your work; thank you.
Penny Hensley
a month ago
They got here within 20 minutes the guy John was great
Shirley McLean
4 years ago
Nick arrived during the 8-10am window I was given. Super nice and explained to me what my options were. He also showed me on the camera what the problem was and how he could fix it. I will definitely call them again if I have another problem.
Chris von Ohain
4 years ago
Stephen Moffat
3 years ago
Maurice was fantastic!
Thomas Granger
a month ago
serenity powell
2 years ago
My experience was excellent. Very professional and on time. Manners 10/10.
Stephanie Lowrey
4 years ago
Over the weekend we had a sump pump failure, including the battery backup pump. Within an hour we had a Roto Rooter plumber out and working on installing new pumps along with a person to assess the damage from the water. We did end up going through Roto Rooter for the repairs (sump pump and battery backup pump) and a different company for the water clean up because of the big difference in quotes and both had the same licenses and certifications. But we are happy we went with Roto Rooter for the repair job!
Emergencies are expensive but it was well worth it for the quick sump pump repair. I have to also say that the install job Mike Z (3492) did is amazing, clean and done well. He was also a super friendly guy, which is good considering you see each other a lot during long jobs. We will definitely call and request him in the future to check our system to avoid future issues.
Amanda Woolum
3 years ago
Jerry was fantastic. He was very clear about what was wrong and up front with everything he was going to do. I highly recommend him.
Teresa Martinez
4 years ago
Nick Shultz came out on Labor Day and cleared out a utility basin drain at my home. He was prompt, professional, extremely knowledgeable and a pleasure to do business with, even on the holiday. I was frustrated about having to deal with a clogged drain, and concerned that it would be a symptom of a larger problem. Nick was very helpful explaining what the situation was, how I could prevent issues in the future, and I am very happy with the level of service and support received. A short while after he arrived he got our drain cleared out and answered any questions I had. Everything is working good as new now! Thank you, Nick!
Jasper Foster
a month ago
He was courteous, informative, and very helpful!
Ashley Marlar
2 years ago
Johnathon is simply AMAZING. Today was the second time he had helped me with plumbing and each time he was knowledgeable, professional, patient and helpful. He installed my sink, set the toilet,augerred my tub and more ! As a new home owner, and single mom I am beyond appreciative of Johnathon and Roto Rooters' services. I'm more than happy to recommend to everyone I know ! Thank you so much !
Ashley Marlar
Excellent job! Tyler was courteous and professional. I will ask for him again the next time I need a plumber.
Kate McGreevy
4 years ago
Petey Cunningham
2 years ago
Jennifer Montoya
a year ago
Katherine Early
2 weeks ago
Tommy (2303) did a great job helping me understand what went on. Great experience!
Tyler showed up on time and was able to decide what needed to be done to correct my issues. He thoroughly explained what needed to be done and how he would accomplish it. Problem was solved before he left. 10/10 recommend.
Normally do this job myself, however it was very close to the holidays and I needed to get it done quickly. Technician did a great job. He was very thorough. Explain what we were doing and even check the drain with a scope to tell me what my problems were very pleased!
Angelia Butterbaugh
2 years ago
Shawn was extremely professional and personable. He explained all my options and cost. He invited me to watch him repair the faucet should I need to do it myself.
Serviceman was great and very accommodating to my requests during his time at the job. Although the services were for an outside drainage line and not guaranteed I feel the job done should meet my needs. Thanks for your quick response and if the need in the future arises I wouldn’t hesitate to contact you again.
Carrie Snyder
2 years ago
My experience with Shawn, technician #2839,was fantastic!! He had actually been to my house about a year ago for a different issue and I had an equally wonderful experience as well. My sump pump wasn't working and he showed up, we discussed several possible options to fix it, he worked to solve the problem, and even resealed the sump pit for me to ensure my radon system was functiong at its highest possible level. Roto-Rooter is lucky to have him!
Mark Witunski
a month ago
Clearly knew what needed to be done, found the issue and got it fixed. Very professional!
Sanjib Shrestha
a year ago
Thank you Root-rooter and Jared for your great service. I had a great experience working with you. I definitely contact if I have any issue with with water heater or any plumbing issue. I strongly recommend the service to my family and friends.
Technician was friendly, communicated well and came up with a well thought out solution to a complicated issue
Joseph Stoffolano
4 years ago
Jerome, #1582 did a good job and was professional and friendly. Glad to have our problem resolved.
Patrick Gaspar
a month ago
John was fantastic and professional. responded to the needs and had 4 problems fixed , same day service , working hard and diligently in the evening.
The tech was not only able to help fix a clog in the toilet, but identify old parts that needed to be replaced. He went ahead and fixed those parts and I haven't had any problems with the toilet since. Very quick to respond in terms of appointments. Will definitely be using them in the near future.
Kelly Stepaniak
4 years ago
My disposal broke and my warranty company took over a week to respond to the claim. I contacted Rotorooter and they showed up the same day. I was back in business in the kitchen just like that. I appreciated their response and professionalism. **Thank you!**
Jeremy Kinner
2 years ago
America Ramirez
a month ago
Shareef was very professional and attentive to what was needed done.
Did a great job and went over everything was doing and made sure knew exactly what he had to do and was very nice and professional
Andrew was extremely knowledgeable and helpful. He did a great job of explaining the process.
Technician came into home located leak and repaired. Jonathan quoted the repair before beginning work. Very professional.
Randy Haucke
6 months ago
julissa palacios
a month ago
John was amazing!! Very helpful and knowledgeable, extremely respectful of not damaging anything while trying to fix the issue. I appreciate you very much and keep up your amazing work..
Sarah Cosgrove
2 years ago
Allyson Catching
a month ago
John did a great job! he was able to transition a flex pipe into a custom ptrap in limited space.
David Jostworth
2 years ago
Rachelle Franks
a year ago
Professional and timely
John did good replacing a mesh coil to a pvc ptrap. It is clean, effective, & John was timely. Recommend
Received an extremely fair price, friendly service and excellent plumbing skills to install a kitchen faucet and a new sump pump (with a battery backup). Harry went out of his way to provide us with great service and I will be asking for him in the future!
Alexis Guarnieri
4 weeks ago
John was great, he quick and swift, even took time out his day to look at other issues that he didn’t have too…
Branson, the gentleman who came to our residence, was very professional and thorough, even helping us give details to our insurance company.
Very quick response. Jonathan refused to give up when he encountered some difficulties. He came up with a plan B and successfully remedied my drain problem.
Michelle Sprunger
a year ago
john garnett
9 months ago
Jonathan was very efficient and professional. Will use Roto Rooter, again, if needed
Plumber came to our property and completed the service work in record time by my estimation. He installed a new replacement sump pump and two check valves and offered counseling on my filling of acid into my new backup batter. On a Day where numerous sump pump services were needed due to heavy rains, I was able to get a plumber on the spot in less than 2 hours and project completed in little over an hour. Great job Russell
Zariah Hodgkin
a month ago
Service Technician Shawn was very professional and thorough in completing the work. Explained everything in detail and answered all the questions I had. Recommend highly.
Le'Nia McMullen
4 months ago
Worst company I’ve ever hired. A tech came out and worked for 10 minutes to remove a screw that got caught in our garbage disposal. They tried to charge us $350 for 10 minutes of work. I will never hire them again and recommend you look at other options. Horrible customer service and do not disclose information up front. We should have been give the price up front before we agreed to have the work done. This company should be embarrassed. I will make sure all my friends and family never use this company.
My technician Tyler was excellent. He listened to my concerns and educated me on the problem and potential solution. He answered all of my questions thoroughly and I would recommend him to any of my fiends and family.
Very quick and efficient. Friendly service professional. Gave me estimates on the spot.
Service was top notch. Alternate fixes to the problem were explained. Work was done and results were monitored until it was certain the repair was done correctly.
Patty Dryspell
3 years ago
Had a clogged clothes washer drain that would back up whenever we used the washer. Got tired of cleaning up gallons of water from the floor so I called Roto-Rooter. Rajesh did a great job clearing the drain and testing it to ensure it was done right. Also like the 6-month warranty should the problem happen again over that time. Prompt, professional service and would definitely use them again in the future.
Lauren Chastang
a year ago
We had a drain back up in the basement and there was ankle deep standing water. The technician Jared was at the house within 45 minutes of me calling. I was nervous that with this happening on the afternoon of a Friday, I would be stuck waiting until Monday but the company was very helpful. Once he surveyed the issue, he was able to get the water to drain quickly and unclog the drain. Service was quick, friendly and efficient. Paul was the water restoration tech that showed up later and he was also very friendly, knowledgeable and helpful. I would definitely recommend using this company, especially if you need quick service.
Benjamin Hill
2 months ago
Angela Miller
3 years ago
Shawn was very professional. Did a great job. Highly reccomend!
Monte Hazelbaker
2 years ago
Andrew did an outstanding job. He is knowledgeable and courteous. Even after finishing my project he helped me carry bags of mulch to my landscaping area. I highly recommend him!
Caitlin Knapmeyer
4 years ago
The plumber that came out was great. He fixed the issue and was very personable. Things went downhill from there. In our situation, we also needed some water restoration. On Friday a guy came out to evaluate the situation, he gave us a quote of $500-$1500. The next day we recieved a call that they could come out that night to set all the equipment up. My husband had already told the previous guy Saturday wasn't a good day for us because we work weekends but we made it work. A guy came out at 7:00pm. I showed him the areas, he said he didn't have the proper equipment to actually set up what was needed to fix the problem. He proceeded to set up a dehumidifier in our kitchen, and asked if he could store the rest of the equipment he did have and would need use. Also, I asked for what the price would be, he gave me a very rough, unsure estimate, but said he wasn't entirely sure of the exact amount. At this point I'm frustrated and just want to make sure our walls and ceiling are clear of water and potential mold. He said he could take out the equipment in our upstairs bathroom a day earlier than the stuff in the kitchen and that might help the cost. Things were finally set up and running. Then at the end the service th service guy came out, disconnected the bathroom equipment, then proceeded to store it in our front room. Finally the last day came where all the equipment was to be taken out. The original guy showed up with another man. The second guy greeted me, then immediately asked where my bathroom was. I showed him, then he spent the next 10 minutes (possibly more) in there. I didn't check out the bathroom immediately after, but when I got home that night I had to unclog the toilet. On top of everything, while his new partner was in the bathroom, the service guy informs me he didn't take the pictures he needed before he took all the equipment out of our master bathroom (the equipment stored in our front room) so he brings it all back upstairs to take this picture. On top of it all I asked multiple times for a finale quote, how much are we going to have to pay!? The response was I won't know until they work up the bill. Our credit card was charged later that day, without a bill sent to us. As far as the job of needing to dry our our ceiling, I assume that's done. When it comes to customer service, extremely disappointed, we and will probably consider other companies in the future.
He is on time and Very professional but price very higher
Demichia Davis
2 years ago
Scott Seymour
2 years ago
Amanda Rhoads
4 years ago
I called Roto-Rooter in a state of slight panic when our sump pump began shooting water out of it like Old Faithful at Yellowstone.
They told me they could and would have someone out within two hours, and Tom showed up in less than one. He was able to to fix the issue, explain what he was doing and why, and was friendly and reassuring. The cost for the repair was about what I expected, so no shocking charges or outrageous extra fees.
I was so pleased with how the repair went and my interaction with Tom that I felt compelled to write this. This was our first experience with Roto-Rooter as a whole and it was nothing but positive. I will absolutely be using them for future service calls and recommend them (Tom especially) should we ever have another issue.
Karen Sheffield
4 years ago
Brandon did a great job! Was friendly, went right to work and fixed our problem.
steve bachmann
3 weeks ago
Jason Stockwell
2 years ago
Jonathan was very helpful walked me through every step of my problem amd fixed in a manly time great service.
Thanks again Jonathan
chris mcdonald
a year ago
Andrew is a true professional and takes customer service to the next level. I could immediately tell he is passionate about his work and ensuring the job is done right. He got us out of a major plumbing issue on a Sunday afternoon and can't thank him and roto rooter enough.
Brandon Turner
3 years ago
Claire Cahill
4 years ago
Leslie was great. She solved our problem at the most reasonable price she could. And the $40 coupon helped too. We are very pleased.
Rhonda Headley
2 years ago
Our service call was scheduled for a Friday, but they had an opening on Thursday evening we were able to take advantage of. The drains were unclogged speedy quick, & the plumber gave us additional information on how to prevent more clogs moving forward.
Wayne Fonville
a year ago
Shawn was great to work with. He took the time to accurately diagnose the problem before fixing it correctly.
David Wainscott
10 months ago
Emilio Spinosa
4 years ago
William Martin
3 days ago
I’ve used Roto-Rooter services a few times in 10 years. Their staff is always courteous and professional. Jerry and Jason were great to work with on my clogging issues.
Joshua Foersch
2 years ago
He was here in an hour. Very nice and polite. Cleaned up after himself.
Nick Waldbillig
2 years ago
Sheila Jackson
a year ago
Roto-Rooter,
I didn't have to wait days before I got help
With my toilet
Rebecca Stutzman
a year ago
Jarod was fantastic. I had a bathtub faucet from the 1950s and he was able to replace it with very little issue. I have had good luck with Roto-Rooter many times in the past and will continue to use them.
Mitch with Roto-Rooter is awesome. I have had to have Roto-Rooter out to the property twice and both times Mitch has taken care of the clogged drains in several different rooms.
Thanks,
Andras Heimann
4 years ago
Jonathan was great, took his time & really put fourth the effort to clear the drain & explain everything thoroughly.
Very professional experience knew what he was doing
Nick, 2757 did a GREAT job of unclogging our exterior drain! Headache gone! Quick response, knowledgeable and professional. Will call him again if we have any clogging problems.
Glad to have hot water again. Jerome (Tech#1582) was very knowledgeable about the issue, friendly, and efficient. Really got the job done and quickly, too.
William Gallup
4 years ago
Jonathan was very professional and friendly. Excellent work.
Chris vangelderen
2 years ago
Awesome service, fast and professional.
Sharif was very professional. He was very friendly and I kind of asked for a better technician.
Jerry Harwood
4 years ago
JEROME WAS VERY NICE, HELPFUL AND COMPETENT.
Marlon Charisma
4 years ago
It took two attempts but the second representative was professional and very friendly she was good
Scott Prioletti
2 years ago
The tech was very polite. He didnt seem to be annoyed when we asked him a thousand questions, which is very differant than the norm. We would definitely suggest him to my friends or family.
Stephanie Hollander
a year ago
mike noschang
4 years ago
We had been out of town for several days and came home to find the drain at the bottom of the outdoor steps, that lead into the basement, stopped up. Water was just standing there and had got through the bottom of the basement door so we had water inside as well. I called and to my surprise, they had our name in their system from 18 years ago. Within hours Brendon was here to check things out. Turned out that roots were in the line, he worked for over an hour and freed the line, and I mean he worked. He didn’t stop after 15 feet when he felt it pop, he went 100 feet out to make sure we were clear, then ran the garden hose through the line, about ten minutes. This all happened at 10:00 pm. At night. Great service, great guy. Thank you!!!!
Charles Rhoades
a month ago
Nice gentlemen - great service - timely and very helpful with questions.
Cheyanne Madden
8 months ago
Chad was excellent. He explained all the problems and was upfront about everything going on.
Zach Glotzbach
2 years ago
Was scheduled for 10:30a-12:30p, tech wasn’t able to show up until 8:15p. Disappointed in the wait time, but the tech was awesome. Knew exactly what the problem was and fixed it quickly.
Very nice and did a professional job. Would recommend
My Roto Rooter Tech was professional, on time and very knowledgeable. He arrived within a half hour of my phone call, determined the plumbing problem, got the needed part from his van and proceeded to fix the leak. This took place on Sunday and while looking Roto Rooter's phone number up on-line I noticed a coupon for $60 off. After I mentioned the coupon the Tech applied it to my bill which was greatly appreciated. I was very satisfied with the service and the end result.
Andrea Jandricek
a year ago
russy bhargava
a month ago
Lauren Colley
a month ago
AJ was amazing! So helpful, professional and easy to work with! High recommend!
Shawn was on time and very professional and fixed my drains.. I would highly recommend him and Roto-Rooter if you have any issues .. Ruby
Carolyn Charles
2 years ago
Replaced connection for ice maker with shut off valve. Had to remove old connection in water line and replace with new. John was professional, knowledgeable and friendly.
Had an issue with my Kitchen Sink and called Roto Rooters and they were able to send someone within the hour. Rajesh was extremely helpful and was great at communicating the process with me. If you are using Roto Rooters in the Cincinnati area ask for Rajesh and he will take great care of you!
Jerry is an exceptional technician. He was professional in his approach to troubleshooting our problems and providing solutions that totally satisfied our needs.
Professional, knowledgeable, and proactive.
Potentially solved a recurring problem! :)
Called for service, tech was there within a few hours. Sized up the situation and quoted price. Had our problem solved quickly. Good job Mike 3492!
Michelle Hayden
7 months ago
I love that they don’t charge you if a repair is not needed. Our service man was so knowledgeable, honest and helpful. We always call Roto-Rooter!
Rachel Schultz
4 years ago
Amazing job! Our plumber was the nicest guy and a strait shooter. He went above and beyond! Thank you so so much!
I love the fact that you truly have FREE estimates!! I called several companies and they all wanted outrageous down payments for a plumber to just pull into my driveway and do nothing! Thank you for having free and quick onsite service!
Emily Birkmeyer
3 years ago
Very thorough!!
Magical Minds
2 years ago
Johnathan was excellent!!! We had a issue we called roto and the tech was out to us in 2hrs had the issue fixed in 20 minutes!!! Fast and efficient
John was AMAZING! I wish he was the first technician that came to my house. I wish he was the only one! He was very professional,helpful and very patient. I’m truly grateful for him! He stayed until late hours to complete the job. He was so understanding of what was going on and a team player. I don’t know what I would’ve done without him! He saved me!
Julian Bradley
a month ago
He did a great job
Bobbie Ehlers
3 weeks ago
Jerry was considerate, helpful, knowledgeable and got the job done well.
Chester Powell
2 years ago
Andrew The plumber did his absolute very best to free . he did this in a most professional way. Thank you for the effort Andrew, because of you I will be using Roto rooter again.
Plumber very knowledgeable
And respectful
Susan Robinson
2 years ago
Jonathan did an excellent job of diagnosing the problem and installing a new water heater. He was knowledgeable, thorough and completed the job promptly.
The Roto representative that arrived at my house was very professional. On time, knew his stuff and got the job done in wayyyyyy less time than I anticipated. He was great and I would definitely recommend their business.
Guys were GREAT!! Got the pipe fixed.
Shawn Crank did a great job helping me to install a garbage disposal. On time, professional and efficient. Also gave a number of good tips on maintenance.
Very impressed with the communication provided in setting up my appointment.
Our project was very intensive, we moved 90% of existing plumbing and everything has turned out great! Scott was a great asset for our project.
John T arrived only an hour after my initial call and was quick and effective at clearing the grease clogged line. He went the extra mile keeping everything clean, explaining the process, and giving us good advice for future maintenance.
Martin Schneider
a year ago
anthony hicks
3 weeks ago
Jerry did a great job. I usually handle the plumbing issues in the house but knew this was a little out of what I was prepared for. Jerry was on time, professional, and got the issue fixe quickly.
Janet Jackson
a month ago
Professional, knowledgeable and quick response
Stefanie Davidson
4 years ago
Nick was extremely professional and was eager to help us. If we have any more issues with our plumbing I'll be using you all and recommend you to anyone in need of services. Thank you so much Nick for your help, suggestions and your superb service!!!
Elijah Balsbaugh
3 years ago
Gary Jaworek
5 months ago
The technicians were quick & efficient to evaluate the drain system & clean out the clogged floor drains
I’m thrilled with Jerry handling the situation,good job Jerry.
I called for a drain leak, tech called 30 min before arriving. Brenden was friendly, explained what he found the issue to be. He gave me an estimate that was reasonable and completed the work efficiently. I have had several encounters with Rotor-Rooter and have always been pleased with the outcome. Five stars for Brenden!
I called to have my toilets repaired and they were here an hour later. Did all repairs at a very reasonable price.
Ana Mittendorf
a year ago
The first gentleman came and worked very, very hard. Could not clear it. He knew where it was, but couldn't clear it. No charge. Fantastic. The high pressure associate came and he got it open. We still had slow drains for a day, but it improved and everything is good. We need major repairs which we will have Rotor-Rotor do. They really helped us out.
Natasha Woodward
4 years ago
They came quickly and were very professional. Did everything possible to make sure our overall cost was the least possible.
Taylor Persley
a year ago
August was very professional and kind, he explained to me various issues in an easy to understand manner, and he was prompt to boot!
I was quoted a very high estimate and foolishly signed a contract for the work. The next morning I realized the scope of overcharging and cancelled the contract. My funds were limited. I was charged $1500.00 for the ten minutes of time spent by two workers at the site. They came and said they could do no work until the next morning and then they left. No materials were purchased, nothing delivered. I have since been quoted a tenth of what roto router was charging by a licensed plumber. They are good at coming the same day for repairs, but way too expensive for me. Paying their two workers $700 each for 10 minutes of standing around, or even for the day seemed a bit much.
I will not call them again.
Called because our drain was leaking into the crawl space. Day #1 - They send out someone who says he can't work on it but will have someone come out the next day about water cleanup. Day #2 - Water guy (we think that's what he was) comes out and his suggestion is for my husband to cut the plastic in the crawl space and let the water leak into the ground. He does not come with anything to clean up the water. Neither people address the fact that something is causing the leak in the first place. My husband ends up fixing the leak but discovered it was from a clogged drain. Day #3 - call them to have someone come out to flush the drain. They tell me they will have someone out in two hours. I wait 3 and call them back. They said they would have a dispatcher call me immediately. Dispatcher finally calls after 4 hours of waiting with my kitchen completely unusable. I just told them no thanks. I found someone else while waiting. I called them THREE DAYS IN A ROW because they're the experts but they did nothing to help us and left us waiting!!
Shannon Montiel
2 years ago
The plumber was very nice and patient. He answered all of my questions as needed. He worked with me and tried to give the best price possibly. I did not feel screwed
Debbie Moorehouse
2 weeks ago
Very friendly and professional I was very satisfied with service
Tricia Starks
4 years ago
Nate Weaver was a awesome technician. He has patience and answered all my questions. Roto-Rooter May be a little high but they get the job done right the first time. Thanks
Drain was cleaned and works well
zandrea stewart
a year ago
Coniccia Burnett
a month ago
Very kind and helpful
Julia Baumgartner
4 years ago
Walter Solomon
4 years ago
Steve was FANTASTIC !! We thought we needed to replace our hot water heater and he said...let me check the thermostats and heating elements. After troubleshooting and not giving up ( 3 hours ) we have hot water without replacing the whole unit. 2 Thermostat's and a Breaker replacement in our Main Breaker box. Thank you so much !! We will definitely call him again :)
Morgan Fuller
3 years ago
Mister Dishon
a month ago
I can't say enough good things. My hot water heater was working again like magic. Thanks Roto Rooter!
The technician came on time within my window time. He was nice, professional and honest. Fixed my toilet less than 30 minutes. Overall I was satisfied.
Kris Tibbetts
2 years ago
They were quick and very professional. Job was done thoroughly and works great now.
Excellent service. Jerry tech # 5543 was professional and completed very timely. Will definitely request him next time.
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