Best Tankless Water Heater Repair in Chesapeake VA

Thank you Steve P !!!
I called on a Thurs and by chance was able to get a next day appointment. Steve arrived on time and was able to review my situation and answer my questions. He tackled my project and corrected BOTH of my issues all within an hour. I now have my bathroom back to normal.
Thank you, thank you, thank you!!!

I had called after hours and left a message of what I believed to be the issue at our church property and I received a call back within an hour and a 2-hr window for the next day. Justin called when he was 25-min away and I met him there. He was communicative and on time. He even said it would be a free estimate. What I thought was the issue, wasn't, but he still spent time helping me figure out what it was. Then made sure to help me find the reason our water bill was climbing at a vacant building. He found it. He fixed it. It was a great cost and he had a great attitude. I truly appreciated his help and would call for any plumbing needs.

Jacob came out as we wanted our Septic system inspected and evaluated. He was super helpful and also educational in what he was doing. This left me feeling more reassured and happy with everything.

They emptied the tank and left me with cleaning solutions to maintain it.

Super happy and will be using them again. Highly recommended and all round superstars!

Ms.Potter the plumber was amazing ,she came out found, vividly explained & fixed my problem confidently!If that’s how all of the workers at Micheal & Son’s conduct business I will say she definitely made you guys look good today👍🏾👍🏾 .

After receiving our estimate to replace a huge leaking water heater and a damaged outside faucet two guys showed up on time the next day. They hauled that thing down from upstairs, replaced some pipes that were iffy looking, cleaned everything up and installed the new water heater. Then they finished the repair on the wall behind the outside faucet even going so far as to place plastic sheeting to catch drywall dust. I'm impressed and will definitely call A1 if we have any more plumbing issues. Thanks!!!!

After reading the other review I had to add my experience with Wright Way Plumbing. My husband and I have had John and his company do several jobs for us and have had a great overall experience in customer service, consultation, actual job getting accomplished in a clean and timely manner. Prices are compariable to other companies but the customer service we received from Wright Way far exceeded others that we called. We will always call John when we need plumbing services,Deborah and Christopher Lutz

Came out for a last minute call. Did great work quickly and competently!

The operator is purposefully ignoring our calls and cancelled our appointment!

Be careful of using Lanthorn Plumbing. We used their service twice, and the second time we used them (12/27/21) they had overcharged us, and left the job unfinished, and refused to answer any of our calls.

The customer service over the phone was the worst part of this whole experience.

-Overcharge - In the past the Mechanic had only charged us 85$ for the initial diagnostic and the cost of the parts. This time, we were charged 150$ just to get the mechanic to come and an additional 150$ for a part that only cost 50$, with a total of 300$ just to fix a small leak from the shower facet. We have the Basic model so to Fix shower cartridge shouldn't cost much, you can google the prices and can easily see that we were over charged.

-Did not repair properly - The mechanic replaced the Cartridge but did not install it correctly, we no longer have any leak, but it now only shoots out hot water.

-Bad customer service - Honestly, this whole issue could have been a non-issue had the customer service been respectful! The person who answered our call initially scheduled our follow up repair for 10am and when we called around 12:00 to see what the holdup was, she hung up the phone and cancelled our appointment. They had refused to answer any of our calls, and when we were able to get hold of someone (by using a different phone) they would hang up and cease to answer that number as well.

As it stands, we are 300$ in hole, with a broken shower, and an entire day ruined by rude customer service.

Russell's installed a new HVAC system from RUDD at my house a little over 3 years ago. I have a warranty that covers parts and a portion of the labor. A couple of weeks ago I had no air condition. I called Russell's and they sent a knowledgeable technician to my house the next day. The tech discovered a crack metal line and said it was not covered under the warranty. You would think that a metal line would be considered a part. Not too sure I have confidence in my warranty and RUDD.

Water dripping from ceiling, called 3 plumbing companies no response. Call Harrison “Jimmy” answered said he could be there in less than 2 hours. Showed up fixed the problem. It turns out he is the owner!!! Wow what great service

Richardson Plumbing Co. is the best around! We called with a septic backup at 6pm on a Sunday and he was here the next day and fixed the problem quickly. We will definitely be using him for all our plumbing needs in the future!

I have been a customer for approximately 8 years and I have always received prompt professional response from the office staff and great service from the field techs. I would highly recommend Smith and Keene for your heating and a/c needs.

Very professional work on total bathroom renovation and other plumbing work. Dependable

Marvin is excellent! He responded very quickly and showed up on time. We are very pleased with how knowledgeable and professional Marvin and the install team were. We were quoted a fair price and they were able to install our AC and furnace the very next day. Huge thank you to R.A. Styron, we'll be customers for life!

Fast quality work. Will continue to use them.

I have used Ellsworth for several repairs around my house including snaking pipes, adding an access channel to the pipe, and replacing a hot water heater. The phone representative and technicians have always been professional and friendly. Prices are fair and explained upfront. They are certainly on the top of my list for future repairs.