Best Quality Plumbing in Chesapeake VA

Knowledgeable, friendly and professional

Tony was very responsive to our plumbing issue under the house. I would highly recommend his services!

Really disappointed....

So how does their craftmanship hold up after a couple of years of renovation? Not too good. Couple of years ago had Cecilia's renovate the upstairs bathroom. They did a decent job. However here are the problems that I have with the company:

1) During the bathroom demo they knocked a hole through into the next room and never mentioned it nor fixed it

2) Crack along the shower is growing larger. Prior, asked if it should happened again and they said it wouldn't. Yet, here we are.

3) They took the downstairs air vent (floor below the bathroom) which was original to the condo. They took it and didn't replace it until it was mentioned. The replacement isn't the original.

4) They took items that didn't belong to them. Missing a Lowe's bucket. Tried to take a cart used by senior neighbors to help load/unload their car. Despite witnesses, they denied the fact they used it and took it. After confronting them, it magically reappeared.

5) They cut the AC condensation pipe and said it was against code. Then said it would cost over $7k to get it replaced.

6) Left a hole in the floor which was shared with AC closet. (Bathroom floor was connected to the closet)

The list goes on....

Overall, really disappointed with the results. Now I'm dealing with cracked walls, electrical outlet that doesn't work, and bathroom fixers that are loose or broken off.
Thinking one star is not deserving.

I have used Drain Masters on a couple occasions and they have been wonderful. It’s very hard to find honest people in this business. Any issues I have, I will ALWAYS call Drain Masters and no one else. If your trying to decide which plumbing company to pick…hands down choose this one. You will not be disappointed. Thank you Ryan and Mike for all your help!!!!

Tonight me and my three kids are at a hotel room because the owner jack I suppose couldn’t wait ten minutes for me to get fast food for my kids because he turned all my water off and left for two hours to get parts which I had no issue with aside from the fact that we can’t cook, poop, or wash our hands. So as I’m leaving to go right at the corner to get food for my kids from McDonald’s he pulls up and I told him I would be right back and I even called his cell and said it would take ten minutes tops. He then yelled saying he wasn’t waiting I was rude etc? Rude how when I’ve been waiting over two hours with a headache and low sugar and hungry kids because I can’t prepare dinner with no water and I didn’t know when he would return because he ignored my text. I was gonna turn around but he left I thought he would be able to understand I could see if I was going to be long and it wasn’t for food. I waited all afternoon for this man to come to my place from 1pm until 3:00 and then another two hours for him to find parts. All I did was call the rent office asking was there a way for me to turn the water back on they said no so I waited another hour and I decided to make a quick run because I wasn’t sure how long he would be so as I’m pulling off I see him and notify him not wanting to force him to turn the water back on and hold him up from working I decide to make a fast food run for the kids. There was no telling how long it would take to fix the plumbing issue. This man has the absolute most horrible customer service I don’t know if it’s because I’m black or what but it left me in tears not to mention my land lord was a total evil witch about it and I pay my rent faithfully never been late. This was a horrible experience. I am now at a hotel with my three kids because he refused to come back and turn the water on. He just left I even apologized but he was so cold hearted he didn’t care or reply to the text. My husband is still at work while all this is taking place we have no water to bathe brush our teeth or anything not even cold water. So I had no choice but to spend money I don’t have for a room, last time I checked leaving someone without water is illegal. I’d like to also note when he came to my home I asked him was the temperature ok would he like a water etc and he would turn around and treat me this way. God has the last say

I just wanted to leave a quick note and say how awesome Ray was. I needed some maintenance done on a natural gas hot water boiler and to my surprise Ray showed up within two hours of me making the phone call. He quickly diagnose the issue, ran to get the part, and had it installed perfectly and under two hours. I certainly was not expecting that level of service and I will definitely use A-1 as my go forward. Everyone was incredibly easy to work with. Thank you Ray, and you too Rhonda for getting it set up so quickly.

As always, Norfolk Plumbing has awesome techs working for them. We have used their services for at least 20+ years. I scheduled an appointment with Norfolk Plumbing for two separate issues.

Today was the first time Conner provided service at our house. He was courteous, knowledgeable, professional, punctual, clean and went above and beyond to make sure I was satisfied with the job. He took the time to explain what the issue was and what the options were and his work was exemplary. Conner is a valuable asset to the Norfolk Plumbing team.

I would highly recommend Norfolk Plumbing if you want the job done right.