Best Free Plumbing Inspection in Charlotte NC

I apologize - this WAS the wrong company. Thank you for responding!

They couldn't come out on Sunday and were later than expected on Monday. The technician was nice and did good clean work, but the price was very high. I will never use Roto-Rooter again!

Tony Williams was timely and efficient! He fixed the plumbing issues in our neighborhood's pool house restroom, and the office staff took care of billing the HOA according to it's policy.

Brett is absolutely amazing! He was prompt, courteous, and took the time to thoroughly explain what was needed and why. His prices are reasonable and he is very knowledgeable. You cannot go wrong with Guaranteed Plumbing.

They were so late the first two days that I had to cancel. It was waaaaaay to expensive for how much work was done.

Highly recommend this company! extremely knowledgeable and takes the time to explain why. Will only do things by the book and in a timely professional manner.

I call for estimate on my kitchen pipes replacement and trip cost. I was told the cost $250.00. I am still looking.

I am a General Contractor serving the ATX. Hired Burl and his crew to come in and re-route a master bath to move the tub and shower in order to give my client more room and a modern look. Burl (the owner) showed up to make sure all was good and left us in good hands. His crew was on time, educated on what to do, executed perfectly , and now I have a happy client but an A-1 plumber that will be getting all of my work. Did I mention fair pricing too!
Burl- wanted to thank you and let everyone know you do it right!
Thanks again

Thomas has helped us several times over the last few years. Very professional, timely and excellent overall service. I can’t recommend him enough!

UPDATE: Today is April 2nd and the job is still incomplete but much further along and hopefully very close to completion. As I type this there is a gentlemen patching the holes in the sheetrock in the garage. South End did show up the next morning three hours late and completely reworked the whole project. Jacob worked all day and most of the following day to make sure that everything was done correctly. I am very much pleased with Jacob's work and wish he had been sent out the first time. The City Inspector came back out and failed the project again. I haven't heard from Southend Plumbing since...

Original Post:
I hired Southend Plumbing on Jan 6th 2021, today is March 8th 2021 and my job is still incomplete.

1/6: Scheduled to start work between 8am and 2pm. No one showed up or called us. we called them at 1:30 to find out the permit never came in and they would come out the following morning.

1/7: They showed up on time and started digging in my front yard without the lines being marked. 15 minutes in, they cut the main AT&T line for my entire neighborhood. This was a whole other headache that took 6 weeks to resolve. They continued working and replaced the entire water line while i was at work. My wife paid them and they left saying they would be back after an inspector came out and approved the work, so they could complete the job. (See Pictures or poor quality work provided)

1/8: Someone from Southend Plumbing came out i believe the project manager. He poked around took some pictures and left.

1/13: Called Southend Plumbing to check on status of repairs, was told we were waiting on the city to inspect.

2/1: Called Southend Plumbing again to check status of repairs and again was told we were waiting on the city to inspect.

2/2: City Inspector shows up while i am running errands and tells us he will needed to come back out to inspect the inside work done but that southend plumbing had approval to return and bury the water lines. The inspector also informed us that Southend Plumbing didnt file the paperwork for inspection until 2/1. We called Southend to schedule for them to come out and bury the water line on 2/4.

2/4: Southend Plumbing actually called us to reschedule work to 2/9 due to heavy rain.

2/9: Southend Plumbing showed up while we were not there and buried the water line leaving our yard a hot mess.

2/22: Contacted the city about reinspection and was told that Southend plumbing needed to file the correct paperwork for reinspection.

2/26: Called Southend plumbing to find out they have marked our repairs as complete in their system. I asked to speak to a manager about everything and was told that he was out of the office for the weekend but that he would call me first thing 3/1.

3/1: I called southend plumbing after not hearing from the manager to find out he was out of the office and would call me 3/2.

3/2: James from Southend calls me. He tells me he was displeased with all the pictures that i sent him and he would being coming out the next morning with a crew to fix things and schedule the rest of the inspection.

3/3: Southend Crew shows up with Stan(not James) and begins to fix my front yard. Southend never checked out the rest of the job, just the front yard.

3/4: City inspector shows up to reinspect the work. No big surprise to me but it didn't pass inspection. Stan shows back up at my house about 30 minutes after it failed inspection. We discuss the poor quality of work and Stan reassures me that someone will come out and rerun the water line and fix all the code violations. Stan calls me back later that day to let me know that the crew would be out the next morning to fix everything.

3/5: No one shows up. No one calls. NOTHING.

3/8: I called Stan to ask what's going on. He was surprised the job was still not done and informs me that they had scheduled to come out today at 2pm without communicating with me. Guess what no one showed up AGAIN... no one called AGAIN... I called them at 4:30 and asked where they were at and was told they would come out tomorrow morning.

They came within 2 hrs for emergency drain cleaning . Quickly isolated the issue and repaired very promptly. Absolutely stellar performance!!! Very personable worker. Highly recommend.!

Ultimate Plumbing & Repair came out to our home last week to take care of a backed up kitchen sink. We used to discard leftover food down the disposal but they mentioned that this is not the best thing to do. Softer foods like potatoes and rice can back up the drain. If you’re looking for a Good Charlotte plumber, call these guys!