Best Backflow Prevention Replacement in Charlotte NC

Marty was awesome! Experience was quick and easy

Matthew performed a very solid job, repairing my toilet. He was professional and very down-to-work. Ill definitely be using Mr. Rooter again.

*Update* posted 7-10-17Almost immediately after posting this review, I received two separate calls from representatives at Roto-Rooter who were both equally disappointed at the poor service I received. One addressed the scheduling snafu and issued an apology and discount off future service. The other explained that the tech had incorrectly charged for diagnosis and this was not company policy. He offered a full refund for the charges I had incurred, and was extremely apologetic. I don't believe I've ever had a company respond so quickly and completely in response to a negative review, but it was refreshing. I've updated my star rating from 1 to 5. Poor employees slip through the cracks sometimes, but Roto-Rooter obviously places a priority on customer satisfaction and it shows!*Original Review* posted 7-7-17When I woke up to a backed up sewer line, I called a few places and Roto-Rooter promised to get a tech out between 8:30 and 10:30am - which was the earliest out of any company I called. Unfortunately, I didn't even receive a call from the technician until 11:15am and it was another 20 min wait for him to arrive. Once he was onsite, I described the problem and pointed him in the direction of the exterior cleanout pipe. He popped the cap, some waste water came out, and he immediately said he'd have to snake the line and it would cost $354 to do so. Seems a bit much, but we needed it done and I wasn't going to shop around and wait for someone else to arrive. He also tried to upsell me on an camera inspection which, for whatever reason, would have to be scheduled for another day. Before he got his equipment, he unscrewed a cap to an inspection pipe closer to the road and after looking inside, told me the city would have to come service the line, as the clog was further up the pipe which was part of city property. He replaced this cap with a new one, as he broke the existing one during removal, and told me that the total charge for his diagnosis and parts was $211.00!!! What happened to the free estimate? Conveniently this was written up as a labor charge on the receipt. Overall time of work put in was approximately 10 minutes, and that included writing up the receipt. He also tried to get me to call the company back out to do a camera inspection after the city cleared the issue. I won't be calling Roto-rooter again. They were not upfront about the fact that there would be a huge diagnosis charge and they were not on-time with their scheduling. They try to upsell services and the tech wasn't exactly fluent in English. Not impressed.

They called as promised and arrived on time. They did their work and had the water heater installed in a timely manner. Their work was good their customer service good also.

Excellent overall experience working with IRV.

Ron was very professional and explained everything before he performed the job. I’m very pleased with Rotor Rooter service.

Fast, friendly, provides excellent customer service.

ACC Plumbing did a fantastic job for me installing a gas line to my new fire pit. Brian Thompson was professional, on time and VERY communicative. His pricing was also very competitive. Its not often you find a service provider that you would enthusiastically recommend but I found one in Brian and ACC Plumbing. 5 stars!!!

Honesty is key & they were extremely honest. Will be calling them again.

Chris is a great plumber and a great guy. His prices are good and his work is excellent. We call him for any plumbing needs.

Woke up at 4am to notice water coming from behind our wall and running under the floor. I called our warranty company who got us an appointment with Carolina Plumbing for the next day as they were booked full. I received a call from their service center confirming the appointment and I explained to them our situation and he told me that if there was any cancellations that they would get back to me. Shortly after i received a call saying they could fit me in today. A couple hours later Stephan showed up and went right to work. He quickly diagnosed where the leak was without being able to see any pipes because they were behind a wall. After we cut out a small section of our wall he was able to quickly cut and restore a new section of piping. Stephan was very courteous and knowledgeable. Thank you very much Carolina Plumbing Pros!

this was a complete rip off . they charged $1100 to unclog the toilet it lasted 1day. they were unresponsive in resolving the issue

Mackenzie was awesome! So cool seeing a woman in the plumbing trade! Will definitely be using this company again.