Best Plumbing Repairs in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

Frank was a lifesaver. He was fast, professional and very helpful. My partner and I moved into our place recently and have never had an HVAC system before so we were clueless but Frank explained everything he was doing and why. We called him Monday and he was by first thing Tuesday morning and had us up and running in no time. Reasonable pricing and a nice guy.

Matt and his assistant replaced my water heater. Very professional install. Fun gents to talk with... Highly recommend this company!!

Really prompt and professional, I called 3 minutes before they closed and they answered and fit me in the next day. Work was affordable and done well.

Paul is the best plumber in Boston. Very friendly and professionally

I called White’s recently to replace a leaking 3 foot section of cast iron sewer line.

After calling 6 other local plumbers, White’s was the only one able to stop by the day the leak started, temporarily repair it, and come back the next day to complete the job. They were decent, courteous, neat, and fast.

However, they charged $2400 in labor for a repair that took 4 hours and about $50 in parts. I expected to pay more for an emergency repair, but not to be taken.

If you are willing to pay a premium, White’s will do an excellent job. However, if you can, I’d recommend shopping around.

Used this firm for many, many years. Great staff.

It’s pricey, no doubt about it, for an emergency next day drain pipe replacement it was over $700 with the service visit fee. However, McMahon called me right away back, scheduled an appointment and arrived within 45 minutes. Elvis gave me two options and did the work in under 2 hours. He was very knowledgeable and clearly a master plumber. I wish they also did patching of any drywall they had to remove as I now have to find someone else to do that. Overall, it was an excellent customer service experience and I would highly recommend them for future problems. If price is a concern, I would get a few quotes if it’s not an emergency.

Came the same day I called to help with my heater issues. They were professional and knowledgeable in letting me know the issues and how to fix them. I felt like I wasn’t being upsold in any way and that I was getting honest advice. Highly recommend.

Frank was great and I plan to use his expertise on all of my projects!

I'll never use any other plumber! Anthony was responsive, knowledgeable, affordable and punctual. He replaced my unit's hot water heater on short notice and took it upon himself to convince the staff at the hardware store that my old unit was still under warranty, which helped save me a lot of money.

Rich Mathews is really a good HVAC and plumbing expert, very genuine and honest with estimation, work and well organized. We got flooded and the hot water stopped functioning, called so many places, Rich was out on another job, promptly returned my calls, texts and emails. He also has a great relationship with the local town inspectors that is able to coordinate very efficiently on permits and inspection times. He came over on Saturday and got the water heater replaced by Monday, again kept us in the loop with the process. Fixed few things which the builder had forgotten about it during initial construction. He has kept in contact after the job was done to make sure we were runing and if other items related to water damage were getting addressed, highly recommend him, glad that I found my plumber for all future work (Thanks Rich !)

James & Bob were great. They arrived early, worked quickly and did a great job. No mess at all. I would definitely use you again and refer others to you! Thank you!

Terrible customer service. Overpriced