Best Plumber Heating in Boston MA

Always very prompt reply and make room in their schedule to meet needs ASAP. Staff is efficient, friendly, and very polite. Have used twice in the past two months and they will continue to be our go to plumber!

Power Plumbing has handled all my plumbing needs over the last 15 years. They are very responsive, fast workers, they know their craft. Their pricing is very reasonable.

Great work fixing the issue - and also diagnosed and solved some other problems along the way!

Rich responded to my inquiry promptly, came over the same day and installed the new water heater at a reasonable price. Very professional.

It saddens me to write a bad review, I wish our experience was better.
We live in a home with a water heater in the basement. It was about 9 years old, and we had a minor leak, maybe one cup of water a day.
I contacted Pann because their sticker was on the heater. I sent pictures of the heater, with close up pictures of the serial number etc.
Amy corresponded with me and we talked on the phone, she asked me about the previous home owners and said we were okay with warranty.

What she didn't tell me was that a minor leak from a water heater is a big red flag, should be addressed ASAP, and the water supply to the tank should be shut off. I learned that the hard way, too late.

It was the week of the 4th of July, so we made an appt for Friday morning after the holiday. The technicians arrived around 7:30am, we went downstairs and found the basement all flooded, with ankle deep water :-(

The technicians were professional, knowledgeable and experienced. They managed to remove the old heater and install a new one in just a few hours. They did not go out of their way to help me deal with the flood, since that's not their job (but it would have been an opportunity to go the extra mile and show that helping people in distress is more important than money).

The main problem was the sketchy warranty. That was the only reason I called Pann, instead of my trusted plumber. Handwriting on the Pann sticker read 10 year warranty, but the technician said it was meaningless, anyone could have written that. So I had to pay the full price for a new one, and their price was about 10% higher than my plumber's.

I called their office while struggling to pump water out, and move stuff to dry in the back yard (and of course then it rained...)
I said I was not happy and asked to talk to the manager. He did not call me back, he talked to his technician on site and agreed to match the quote I got from my plumber. That was an honorable gesture, but it made me think- why was their price so high to begin with? is it nice to take advantage of people in emergencies?...

Our basement is half finished, and the water heater is very visible. The old one was nice and white, the new one is grey, much less aesthetic. Nobody asked me about the color of the heater before it was brought.

And then the technician wrote with a sharpie on the top front of the heater, the installation date and warranty. Why not put a neat official company sticker, that will not be questioned again in the future?..

The flood caused damage, paint peeled all over the concrete floor, rugs and wood furniture were a total loss, stuff in cardboard containers was a wet mess. It took me days to clean up, dry and dehumidify. Fortunately not enough to trigger an insurance claim, but enough to make the aftermath quite a headache. Again, it could have been avoided had the office rep told me to shut the water off and have the heater replaced promptly.

An important lesson here- have a utility pump ready in your basement, and make sure the outlets are GFI. When the extension cord falls into the water, a GFI can prevent en electric shock and save your life.

My impression was that the technicians are good professionals and good guys. They are well organized, equipped and capable. The things that need to improve are communication of urgent measures on the phone, and clearer and more honest warranty.

I have a service contract on equipment Sila installed.
The maintenance is always great but I can't get them to replace a piece of conduit that they installed and which blew off the side of my house two years ago. I thought it would be covered under their warranty or service contract.

tom hooked it up big time. fit us in to his schedule. everything was no big deal. the job was done correctly and professionally, and his price was right! this is the guy you need to hire for the job. period.

Jeremiah from Boston Plumbing was really helpful in addressing my questions and reassuring me that we had made the proper decision when I spoke with him today to ask a few more. He didn't try to sell me anything; rather, he just laid out the facts and was honest about the amount of labor required. DJ and Shawn were on time and well-equipped for the task at hand.

Rich was fantastic and we're thrilled to have found him and his company. We discovered our water heater was broken when giving the baby a night bath and Rich replaced it the next day. The replacement required some additional pipe work and Rich did the job quickly and reliably!! Cannot recommend highly enough and look forward to working with Rich again!!

Full of knowledge, honest and professional. Highly recommend!!!

Very impressed with the service. My call was answered right away, plumber showed up right on time, and was able to diagnose the problem.

I have used these guys twice, once for an emergency leak, the other time to fix some on and off water heater issues. Both times they were on time, very friendly and professional, explained everything clearly, worked quickly, and fixed the issues. I will definitely use them in the future for any plumbing issues.

Anthony installed a new boiler for me and him and his team are super professional extremely clean and polite. They got the job done earlier than I was quoted and Anthony helped me with a problem I had been having that nobody else could figure out. Turns out it was something simple and Anthony didn't charge me to fix it even though I insisted so he said give it to my guys instead. I will absolutely be hiring them for in the future.

Very good and professional! Gonna going back if we have any issue.

Irfan Cinel, the owner of I&C Mechanical, is fantastic. I've been using his services both at work and at home for over 10 years. He is capable of fixing any plumbing issue that i have asked so far.

I would recommend I & C Mechanical to anyone who is looking for fast, quality work at a reasonable price.

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.