Best Kitchen Sink Drain in Boston MA

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

Nice job with my plumbing situation yesterday. They were professional and courteous throughout. They took a thoughtful approach to diagnosing the issue and were patient answering all my questions.

Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.

Power

Tankless hot water heater decided not to work after 5 years of perfect operation. The service tech was a bit strong at first on the “might need a new system” thing for various ‘reasons’ but that went away after he worked with the technician on the phone and it became clear that just a few adjustments were needed. Overall a good experience, I would definitely use them again.

Frank was very unprofessional, he failed to show up when he schedules to, prolonged the job and was very dis-respectful. He revised the price upward in the middle of job and after we agreed on the new price he did install the sump pump, got paid in full but didn't return to complete what he promised even after several calls, voicemails and texts up to this moment. I had to get someone else to redo the job.

If you are looking for a friendly, responsive, reasonable plumber, look no further. I had four separate issues (clogged kitchen sink, clogged bathroom sink, running toilet and a clogged tub). Anthony arrived early Sat. a.m. and within 2 hours, everything was flowing freely. He had to replace some parts (corrosion) and replace some very bad quality toilet parts. Mind you, my initial call to him was the kitchen sink only; only when he showed up did I tell him of the other issues (my bad) but he and his assistant took on each task without issue. What was an extremely stressful situation for me ended with me a happy, satisfied customer and not feeling ripped off (my biggest fear). He even replaced my mom's (she lives downstairs) toilet fill valve. We have had an issue of banging pipes when either of us flushed our toilet and after 12 years and various plumbers, problem solved! So happy I took the advice of all the great Yelp reviews I read -- Not that I want to see Anthony anytime soon, but would call him in a heartbeat if I ever need a plumber again.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Tom came highly recommended my hot water heater was about to go he came the next day and replaced my hot water heater and reinstall my washing machine because it was in the way of the water heater

Brian and Tommy are the best. Very knowledgeable and honest. I manage properties and only call them if there is any plumbing needs.

They were quickly available & scheduled the job for the next morning. Nice folks. It was a difficult copper solder-joint leak in a nearly inaccessible space, but they were able to solder in new copper joint w/o burning the surrounding wood, then heat-cycled the boiler to make sure the leak was truly fixed. They worked quickly, but did not try to cut any corners - they did the correct fix vs. the quick fix.

Vaughan plumbing is very good. Not only do they know what they're doing and arrive when they say they will, but they are willing to go the extra mile for you. Derek will work with you to figure out the best way to deal with problems as they come up, and get the job done professionally--and with perseverance. My most recent project had to do with installing a kitchen faucet on a granite countertop, whose holes had been drilled too small. The way Derek handled the whole thing was truly laudable, and the project was done on time and within budget. This is how a company builds customer loyaty. Thank you Vaughan!

I haven’t come across many companies that I’ve felt compelled to write a review. They were so responsive, professional and just all around kind. You won’t be sorry using them! 👍🏼 thanks guys!!

One word. RELIABLE!

Michael is awesome. Great attentive service. Persistent in the face of challenging issues. And Lori, the business manager, rocks.